Lisa in Yakima

17 de nov. de 2015

Came in to test drive and purchase a MINI from Seattle Mini, was met by Bill in the lot. I'm assuming he was more than anxious to get to the "company party" that was starting according to the sign on the door (in an hour), so I was not offered a test drive on the car I pointed out I was interested in, and even worse than that, he was condescending in so many ways. Asking me "do you need to check with your husband first" was one of many shocking comments. I purchase all our vehicles in our family and was shocked. It continued poorly, I guess he really didn't think I was seriously going to "buy" a MINI. Needless to say, PORTLAND mini got my business on a brand new 2016 countryman where the salesman was night and day.

min

17 de oct. de 2015

Thanks Kay for your patience and advices! I finally got my dream car!i am very happy about my red mini!! Hug and bug thanks!

Seattlebren

5 de oct. de 2015

This is my second Mini purchase and because of Kay, this car purchase was the best experience I've ever had. Kay is knowledgeable, engaging and fun and gets the job done without being pushy or manipulative. A very enjoyable experience working with her, as well as Alae, the Sales Manager and Alicia in Finance. Logan is also very knowledgeable and was great at explaining the ins and outs of my new ride and I'm looking forward to my "second date" where he'll answer any questions I have. I have also always had great experiences with Jonathan and Jeremy and others in the service department when taking my previous Mini in for service and have the highest confidence that level of satisfaction will continue. You are all the best!

stoutmich

1 de sep. de 2015

Dealerships sell the same vehicles but it is the Customer Service and Sales team that makes for an Outstanding Dealership and Alae and his team have done that for Seattle Mini.I had went to Seattle Mini back in March 2015 and the experience was less than par to what I think Mini standards should be. I received a call from the New Sales Manager, Alae Laarissi to see if I was still looking for a Mini. He listened to my dissatisfaction with the experience in March and guaranteed me, that if I would give them another chance, he would make it right. He was true to his word, my experience was GREAT! The whole team worked hard to get me the deal that I worked for me. I will definitely recommend to anyone looking for a Mini to go to Seattle Mini. I hope to be in the Mini family for a long time, at least while Alae and team are there.

Eddung

23 de ago. de 2015

Really great team, they helped me through the process, I appreciated the patience and help from Ron Yinger in sales. A different type of dealership!

AS98103

11 de ago. de 2015

The dealership is great and my salesperson, Kay, was great. Not pushy, very patient and very knowledgable. Got everything set up quickly and efficiently and I love my new car.

mkneumann

9 de ago. de 2015

The sales team is very casual and relaxed when negotiating the trade-in and purchase price of your new car. We absolutely enjoy this sales "style" and it brings us back for the third purchase of a Mini. However, we are very disappointed that the dealership would not extend the Loyalty Program Discount when paying cash rather than financing the car. It's unfortunate that this puts a bad taste in the purchasers mouth when we prefer not to pay monthly payments. Even if this is a company policy, it should be addressed and extended to ALL owners that continue to purchase future Mini's. Otherwise, we really enjoyed our time with the team. Renee was very friendly and knowledgeable, and Glen was low-key and amusing!

Debbie

1 de ago. de 2015

This is my second car I have bought at this dealership. BUT, this time was over the top fabulous because of Kay Mcmillen. She was so fun and no stress at all to drive and buy a car. GREAT experience just ask for her and your worries are over.

Bill336

28 de jul. de 2015

Kay McMillen is an excellent sales person. She answered all questions and made the buying process easy and fun. Alicia and Logan did excellent also. Overall a very pleasant experience.

gthompson333

28 de jul. de 2015

I enjoyed my time, shopping at Seattle Mini, and then purchasing my new Mini Cooper Countryman.The sales people at Seattle Mini were pleasant to deal with, and did not try to pressure me into making a purchase I was not completely happy with.I would certainly buy my next vehicle at Seattle Mini, and I would enjoy working again with Kay McMillen, who spent a good part of a day, ensuring that I was completely satisfied with my purchase.

paulnlisa

26 de jul. de 2015

I'm very happy with the entire process at Seattle-Mini. Michael handles the Costco deals, so there was no negotiating about price - just a set amount below MSRP. He was very patient, spent hours with us looking through their entire inventory & going through all the options. We ended up ordering from factory. When it arrived, everything was as it should be. Going through Financing with Glen was a breeze. Although he presented all of Seattle-Mini's optional service packages (a dozen of them), there was no pressure to take one (over the years I've always been pressured by other dealers to take something). So there were no unexpected charges, and no last-minute arm-twisting from "the manager". I paid exactly what Michael told me up front. Every step was as professional as I could imagine. I highly recommend this dealership.

laurieb

19 de jul. de 2015

This was a much more pleasant experience than I was expecting. Both sales people I worked with were very nice and helpful with no pressure. Kay especially was very nice and informative. The finance part was not too long and there was no pressure there either.

mikef

12 de jul. de 2015

This was my first time leasing a car and Kay McMillen made the process easy, simple, and fun. The entire team was very warm and friendly. They made me feel like a part of the family.

PNWCarGuy

3 de jul. de 2015

Overall I was very happy with my experience at Seattle Mini. I found Kay McMillen to be, not only incredibly educated on all things Mini, but very friendly and straight-forward in her sales approach. She was more than busy the day I went in to buy the car which means it was hard to get her full attention at the time. I understand the challenges of balancing many clients and duties all at once, but for me, dropping this amount of money on a brand new car deserves a little bit more one-on-one attention. My experience with Glen, the finance guy, was fantastic! He was more than patient with me as I asked many questions and had to have him explain many things in great detail. He too was straight-forward and honest, someone I felt I could really trust.

Cromwell

1 de jul. de 2015

Friendly and knowledgeable service in a fun and stress free environment. We left with much more than we had expected. Kay McMillen was professional in every sense of the word and ushered us through our purchase with a sparkling sense of fun. Kay was also experienced enough to listen to what we said in order to apply insight to our needs and provide the right result at the right time.Glen Wolf, also with a sense of fun, displayed incredible expertise and advice in finalizing the paperwork and letting us know what to expect. Logan Espinoza gave an expert rundown on the operation of the vehicle before we drove away. Obviously a Mini enthusiast not just an employee.

Imagine232

30 de jun. de 2015

This was my second car purchase at Seattle Mini after buying my first new Mini here back in 2010. I found Kay to be extremely knowledgeable on this visit. She took the time to make sure we located a suitable vehicle with the features that were most important to me. We quickly found a 2012 Certified Mini Next vehicle with a beautiful blue exterior. We worked through the financing while my Mini was detailed and before I knew it, it was time for an enjoyable first drive home. Thank you to Kay and the entire staff for their kindness throughout the entire process.

Andrew Forrest

18 de jun. de 2015

Thank you very much!! I had been looking forward to purchasing a New MINI and Bill VanSchoyck made the purchase very easy and smooth. He gave me straight forward advise about options and pricing. I would definitely recommend him and all the MINI personal to all my friends. Thanks Again.

anasi

18 de jun. de 2015

Dealing with Bill was a pleasure! He answered all my bazillion questions about mini very calmly and thoughtfully. I enjoyed buying from him and I would recommend him to anyone who's looking to get a mini. Cheers!

Rebecca

17 de jun. de 2015

I had the best buying experience yesterday thanks to Ron Yinger! He was awesome through the whole process, super nice and patiently answered all my questions and made me feel at home. The one reason I don't like car shopping is bad experiences with the stereotypical "car salesman" types and Ron broke the mold. My whole family drives Minis and I can say that we'd tell all our friends to go buy a Mini from Ron. Well done, and he was definitely the reason that Mini Seattle will earn my business again in the future.

vav

17 de jun. de 2015

Excellent experience with Bill VanSchoyck. So far, really enjoying my new Cooper Countryman. v v v v v v v v v v v v

HAliulis

17 de jun. de 2015

Shopping for a new car is never easy. Pulled into Seattle MINI and met Bill. He is amazing and made the car experience quite easy. I even left a CD in my traded in car and he quickly called me to let me know it was available. I would buy/lease from Bill again and again.

Austin

17 de jun. de 2015

I stopped by today and talked with Bill. I am considering a used Mini and looking for information. When I told Bill that I was only researching today and would not be ready to buy for a couple of months, he told me I was wasting his time. He said I could go online and build a Mini, which I know. I also expressed interest in a standard since Edmond's and others suggest manual over automatic transmissions. He said that was not a good idea and that everybody on the internet are idiots. I found him rude and dismissive and he has lost me as a customer.

Gappicelli

15 de jun. de 2015

I recently leased a new 2015 4 door Mini cooper from Seattle Mini and had a great experience. Starting with Kay McMillen who is the best sales person around to the finance and admin staff they couldn't have been more friendly, helpful and attentive to all our needs. All of the follow up emails are a really nice touch too. I would certainly recommend Seattle Mini for anyone who's in the market for a new car.

Jane rakay nelson

7 de jun. de 2015

Awesome: awesome salesperson (best ever), awesome car, awesome showroom, awesome experience, My son bought a car from Kay a few years back, so I knew she was going to be attentive, pleasant, knowledgable and get me a great deal. I forgot how hard she works from when I walked in the store to when I left with a new car. Actually the work started months ago when we started talking about the countryman. She helped me figure out the perfect car for me (small, but not too small and lots of power for that go cart feeling).

tonyshoffner

11 de may. de 2015

The last new car I purchased was a Mini Cooper in 2002 in Salt Lake City and drove it home to break it in over the 1200+ miles. Thirteen years later (almost to the day), 240k miles, a couple of clutches and a new engine (plus lots of other old age tweaks), I walked into Seattle Mini to have the oil changed, without any notion of getting a new car. Why should I? The only reason my '02 has so many miles and so many repairs is because I love it and didn't plan on getting rid of it until giving it my now 12 year old daughter to drive at 16. I had told myself several years ago that the only new car I would want would be a four door version of my two door. There on the showroom floor behind the counter was a gun metal silver version of that very car.I approached Kay and stuttered out the words of what it look like to kinda, maybe, sorta, perhaps one day, think about, consider buying a car. I told her what I was thinking of-the new four door-and got what I was asking for. Straight. So I scheduled a test ride for the next day when my daughter could be with me. The next day we met on time. She set us up in a version of what I was looking at but the test car wasn't for me. So we considered other versions and eventually found the one. After giving me the numbers, I wasn't comfortable with the monthly amount so she was willing to discuss another option and the final number was doable. But I wanted to take a few hours to consider (plus my daughter was hungry). After lunch and a drive home to pick up my checkbook, we returned and she walked me through the rest.She sent me to Glen to sign the papers and he was as joyful as a child. Finally, after the rundown on the car's features, just before driving off, Kate approached me one last time. "I have to show you something," she said. She pointed out 4 small nicks in the paint and expressed that she'd be upset if she bought a new car and found that. She gave me a WE OWE YOU slip for repairs to be done this following Tuesday. In addition, I left behind my '02 because I couldn't take both home (and that car is for my daughter), and Kate set up a driver to follow me home on Tuesday with my '02 and bring me back to get my new car with the dings fixed.For a man who just two days ago wasn't a mile within buying a new car, Kay and Glen made the process as easy and as comfortable as could be. I'm very satisfied. And I'll own this car for at least another 13 years.

jamij

26 de abr. de 2015

Kay was awesome! She made every step of the car purchasing process feel like a breeze, and it made driving my car off the lot that much more refreshing. I'm glad I purchased from this dealer, and look forward to using their service department.

SM

28 de mar. de 2015

Kay was outstanding. Professional. Knowledgeable. A real Pro. Mini lucky to have her. Answered all my questions. Worked within my budget. Excellent experience. Highly recommend.

StephieH

24 de mar. de 2015

I cannot say enough great things about this experience! Kay was just fantastic! Buying a car with two kiddos in tow is never a good time but somehow this staff managed to get us taken care of with smiles on their faces and so much patience they even found ways to please the kids making this buying experience awesome for the whole family. Thanks so much!!

mndgilly

3 de mar. de 2015

My wife Marilyn and I had a great experience when being helped by Kay McMillen. She took the time to find what we were looking for and within the price that we wanted. Her attention to our needs is to be commended. I would recommend Seattle Mini to anyone and if you are able to work with Kay it is just the icing on the cake. Thank you Kay. Marilyn and David

Karkarnbear

1 de mar. de 2015

I just Love Seattle Mini and my new Mini Cooper!This is my second Mini from this Dealership and I will be back for a third when The time comes.They are just the Nicest people there and so Helpful. I could not be Happier!I have to Highly Recommend Kay McMillen as my sales associate. I truly have never had a better experience buying a car than with her. They don't get any better than her. Mini Motorist forever!Karla H

BHale

27 de feb. de 2015

I just drove home in my BRAND NEW MINI and LOVE IT! Kay was absolutely perfect! She sat down with me and helped me go through all the options when building my car. She brought up things that I would never have thought of and actually made the experience fun! When I thought the delivery of my car would be delayed due to port labor disputes, it wasn't! It arrived right on time and I drove the car home that afternoon! Even the finance portion of the experience was easy. I didn't feel like I was constantly being up-sold or pressured to buy extras. I would absolutely recommend Kay and everyone at Seattle Mini!

reidweb

26 de feb. de 2015

Kay did an amazing job of showing us ALL the inventory. It made me much more confident in the purchase I made; I couldn't be happier with my new Mini. Kay was fantastic to deal with, and very knowledgable about the selection.

Tatyana R.

21 de feb. de 2015

Thank you to Kay McMillen for my first Mini purchase to myself! I would 100% recommend everyone to go see Kay for their Mini purchase, you will Not regret it. She was extremely attentive and the funniest down to earth person, I felt like it was a party working with her. She made sure that I was happy with my car and made sure I purchased the one I fell in love with. Thank you again Seattle Mini, I am so excited! Happy Motoring!

Yevgeniya

21 de feb. de 2015

Kay was Amazing! Went into the dealership to help my mom purchase her Mini, and I left with my own Mini as well! Kay took care of me extremely well, was super sweet and helpful. Thank you to the whole Seattle Mini, Lake City team for all of the help and hard work! We are truly so excited and happy with our newest purchase! It was an exciting and perfect way to start our new year, Thank you so very much!!!

LarkFrost

18 de feb. de 2015

Kay and the whole staff were very friendly and patient as we navigated the purchase of not just my first MINI, but first NEW car ever. There was lots of hand-holding required, and they were all just lovely and professional.

pbaskaron

8 de feb. de 2015

I came to Seattle Mini and talked with Bill VanSchoyck about trading in my old car for a new mini. He was very helpful and found the exact car that I wanted on the lot. He even stayed late to make sure that I was well taken care of. :) I have already passed his car to a friend of mine who is also interested in buying a Mini! :) Thanks Bill!Peter Baskaron

Michelle Hooper

25 de ene. de 2015

I have dealing with Seattle Mini since I got my first mini in 2008. I leased and was very pleasantly surprised by the excellent customer service. I have worked with Jay Hammon each time I have leased a Mini. He has provided excellent service so much so that I leased my last mini from him while living in New Mexico. He was very helpful and worked with me through email and phone to facilitate my picking up of my newest Mini. Jay helped to keep track of my car so I could arrange flight up to Seattle as soon as it came in. He even picked me up from the airport! I have recommended friends to Jay and they were very happy with the service and follow up he provided. The service center is always helpful too when I have to take my car in to be serviced. I love my Mini and when it is time to get a new one I will have Jay help me again.

clrtom

25 de ene. de 2015

Kay and the staff at the Seattle MINI were outstanding! Kay took care, always listened to our questions and understood our issues. Great work all. She kept us abreast of the shipping schedules, gave us details on all the options. Kay was a recommendation from our neighbors, Richard and Jody Palmer. Great Choice. Finally, during the sale day, this Sunday, Jan. 25th, Kay, the Finance person and Logan all gave much of their time to helping us through the process. Again, they always maintained a positive attitude and a helpful hand. Thanks from Mary-Ellen and Tom.

LiLiB

13 de ene. de 2015

I went into the Seattle Mini dealership with my two rowdy boys prepared to feel like I didn't belong. I was pleasantly surprised that they took my young kids and their volume in stride. I was also expecting pressure to buy more car than I had budgeted, but again, Surprise! Jay Hammon held to the numbers I gave him and even found me a few options to choose from so I wouldn't feel like I was settling. I really appreciated the staff there and their professionalism, friendliness and patience. I would definitely recommend checking out this dealership and will check with them when I'm ready to trade in my Mini, which may be never!!

Carole Woodard

17 de sep. de 2014

We came in kind of on the spur of the moment looking for a mini and Kay really helped us find the car we wanted. She was quick, efficient, super friendly and very professional. It's stressful buying a car but she made the experience rewarding. Thanks Kay!

FrankieTwoSocks

19 de ago. de 2014

My husband and I were in the market for a new car, coming from a BMW we weren't sure what to expect when we first looked at Mini Cooper's. We visited the local Seattle Mini four times over the course of a month and have never been so comfortable walking into a dealer. From the first visit to the time we signed the papers & drove the car off the lot, we couldn't be happier with the entire experience. We met Salesman, Michael Reichstein on our first visit and he was amazing - no pressure, didn't even ask for our phone number! We spent an hour just talking and that's how it was every time we visited, again NO pressure, no sleezy sales tactics, just a nice guy answering all of our questions and making sure we got the car we wanted. I struggled choosing between two cars and Michael was nothing but patient and helpful, he never pressured us even though it took us a LONG time to make a decision. Michael is an incredible ambassador for Seattle Mini, he's professional, kind, funny, honest (yes HONEST), low key, approachable, knowledgeable, a great storyteller, comes with a strong BMW background and has a good eye for design. Seattle Mini is lucky to have him! We also worked with Glen in finance who was good natured, answered all of my numerous finance questions and made the entire process smooth and within our budget thanks Glen! Looking forward to referring friends and family to this great dealer. The owner should be proud and recognize this amazing team, especially Michael who is a rare breed in the car sales industry. Thank you!

slilock

3 de ago. de 2014

I went to Seattle Mini with the intent to possibly buy a...well, Mini! What I first noticed is I wasn't attacked by salesmen as I walked out of my car. I was able to browse the small car lot for a bit, then walk in. I was greater by the receptionist and told to help myself to snacks and drinks while she finds a salesperson for me.A few minutes later I met Kay, the salesperson that I dealt with. Kay was nothing short of professional and very all knowing about the Mini Cooper S. I told her what I would like, however I didn't see the car on the lot that met my requirements. She told me not to worry, they have cars "on the roof" and on a lot across the street on the other side of the building. We went upstairs and I saw the car that I wanted. After going over the numbers with her, she would go to her finance manager herself, no bullying from him trying to "make a deal." We haggled a tad, however the deal that I got was very fair for both parties and I was really happy. I wait for 1 1/2 hours to have the car prepped and cleaned and I was told that I could just wait at the office or in the lounge until the paperwork was ready. I was in-and-out of the finance department in less than 30-minutes and on my way to drive home with my new Mini Cooper S. This was one of the best dealers I've ever purchased a vehicle from and I've bought 30+. Outstanding customer service and a great car buying experience!

DesignAK

2 de ago. de 2014

We purchased a pre-owned MINI yesterday from Jenna at Seattle MINI and the whole experience was top notch. Jenna knows the cars front to back and inside out. She did a great job showing the car and providing a detailed explanation of all controls and features. I've never had a better car demonstration. Jenna and her team were friendly, professional and all around very accommodating through the full sales process. They worked with us to make sure all of our concerns were heard and met. Bob and Glen were great to work with as well, and made the process enjoyable. We drove away that night with an awesome car and big smiles on our faces. Way to go Seattle MINI!

wmcduffie

9 de abr. de 2014

UNFORTUNATELY... This service department is giving MINI a BAD REPUTATION!I LOVE MY MINI!!!! But I will drive to Texas before I go back here. Started with my name being backwards, so they didn't see my appointment. Easy enough to fix!I left my car to have a few things looked at. The list of things they came back with that it needed was different on paper than what the service adviser said. The issues I wanted them to look at did not get addressed. Even after I asked three times. When I picked it up "ready" must have meant something else because I waited another 45 minutes for my car. The service adviser magically disappeared when I went to pay. I was overcharged for "Mini Inspection" that was supposed to be covered in the Oil change. But since I was already an hour into "picking up my car" and no service person around, I paid and vowed to write a review so people don't have high expectations of getting good service here. Funny, I was never sent a customer service rating form. I guess they knew!!!

circuschef

26 de feb. de 2014

We had a great experience and learned a lot about this great company. We left with exactly what we went for and actually ended up spending less per month than we expected! We love our MINI!!!

Kayak

27 de dic. de 2013

This was the best car buying experience of my life. The sales rep was so helpful, informative and actually fun to work with. When I picked up my mini he went over every part of the car and how to use all the technology it affords, this was very helpful to me as I am not that tech savy. I have not had one minute of buyers remorse, I would highly recommend Seattle Mini.

kristyann

17 de oct. de 2013

I purchased a 2012 Mini S Coupe from this dealer; Kate was very friendly and great to work with. Seattle Mini is a fun, relaxing atmosphere with fun engaging personnel (I love the picture of me and my new Mini with Glen and Kates associate photo bombing the pic its awesome!) I'm loving my new Mini. I was at first thinking about getting another Cooper, but Kate showed me the S Coupe model on the floor and encouraged me to give it a test drive. I am so happy that I went with the S Coupe. What an awesome car! and the price was phenomenal! What a great buy! Thank you Kate for working with me and having the patience to endure all my questions regarding new cars, used cars, Coopers, S Coopers and so on. You must have known what I really was looking for. Spot on!The Mini S Coupe is a blast to drive. Simply Awesome!

gardenan

11 de oct. de 2013

I purchased a MiniCooper about a week ago. Originally a saleswoman named Kay spoke with me and researched the stock to find a great new car for me. After driving other cars in other dealerships I returned and was referred to Kate since it was Kay's day off . I asked for a test drive. Everything went very well. Kate was pleasant, cheerful, amicable, and eager to please. I made an appt. with her for the following day. After thinking over night about my new car choices, I decided to go with a MiniCooper. With a friend, I returned the following day to purchase the car. Everything went very well. Kate admitted to being new and encouraged feedback. The process of buying the car took longer than I thought. Kate was unable to complete the instruction process but I agreed to return the following day. At that point it was discovered that something might be wrong with the microphone in the car. Kate, an employee named Chuwit, and another male employee tried to get it to work. Kate introduced me to the service manager who set me up with an appt. I drove off with the manual and felt that I might be able to learn things on my own. Just driving the car was not a problem. I could safely do so. There were little things that I could not do that bothered me though such as using cruise control and locking the doors automatically etc. I returned to the dealership and spoke with Chuwit who showed me how to do a lot of things, none of which I remember. His accent was strong although he was very nice and obviously wanted a good outcome for me. At that point I was referred to Chuck Hill who is supposed to be the guru who knows it all. I met with him for an hour and a half this afternoon. Chuck, like Chuwit, demonstrated all the things that he knew about the car, never allowing me to try to do them until I mentioned that I would like to try. Chuck was able to engage the microphone so Kate cancelled that service appt. I found Chuck to be extremely knowledgable! However he is a terrible teacher!!! I had a lot of trouble just asking questions without interrupting him, and, as previously stated, he left little opportunity for me to try to learn using a hands on approach. At one point he commented on that; and he said that he knew he was supposed to let me try but he just didn't do it that way. Chuck seemed to think that I should absorb his every word. I came out of there knowing little more than when I went in. It is extremely frustrating to have this wonderful new car that drives very well but not to be able to use it fully. The owner's manual is a joke. I have tried hard with that and had minor success. So for friendliness and knowledge I would definitely have to rate the dealership well, particularly Kate! Also the receptionists were courteous and extremely friendly! The finance guy, Glen, was respectful and friendly as well.But for getting my questions answered I would not give the customer service a very good rating at all! Chuwit was dismissive and Chuck bordered on the ego maniacal in wanting to show me all of his know-how. I know what makes a good teacher. I could do a much better job if I had Chuck's knowledge. Somehow I will learn how to use the features of this car although I'm not sure how.

arytter

27 de sep. de 2013

We are so happy that Chuck Hill was able to help us pick out the perfect Mini. This was by far the easiest car buying experience of my life. Chuck and his colleagues are very pleasant and knowledgeable folks that made us feel right at home. I felt very confident driving away in my new Mini after Chuck explained each feature.

Seattle Orange Spice Girl

21 de sep. de 2013

I found the car I have wanted for a long time. An email to Dave Wolf elicited a quick response. So - my journey began just before 8am. I drove my car home that same evening. All of the staff at Seattle Mini were very friendly. I felt valued. Dave took me on a test drive, gave me a great tour of my new car, made sure my phone was connected and I know how to manage the controls - favorite radio station, etc. and sent me on my way. Minis are great vehicles. What makes them exemplary is the attention from all of the staff regardless of whether you are their personal customer or that of another salesperson. Not only was Dave amazing - the other salesmen were also friendly and encouraging. Seattle Mini has my complete adoration and appreciation. Looking forward to a long history with Dave and Seattle Mini. cheers!

KatieAnderson

21 de sep. de 2013

What a well organized and friendly dealer. I had such a great experience working with Dave Wolf. I emailed him in the morning and drove my dream car home in the evening. He made sure I know how to turn the lights on and organize my favorite radio station, I drank the kool aid. I am a Mini owner for life. :)

rcevans

1 de sep. de 2013

Seattle MINI is a class act! Great service. (both in the vehicle service dep't. as well as the sales dep't.),.terrific and classy building design and environment, friendly and very helpful staff, and of course the MINI is a great car!Chuck Hill is top drawer as a helpful, very knowledgeable and friendly person to work with. Steve Bell was also very personable, helpful and fun to work with.... together they're a top team. My wife and I also had the pleasure of dealing with Alicia Carr in the finance dep't.. who we found to be very friendly, respectful, very helpful and courteous.The whole staff seems to be guided by high principles, and we never felt any kind of pressure nor slick sales hype, which is typical of so many dealers and salespeople. Top service, reasonable prices, terrific service dep't.... the owners and management here are doing things right.

rpinol

2 de ago. de 2013

Seattle MINI has always been very good to me. This time I had the opportunity to work with David Wolf. My search for a new MINI began on the Seattle MINI website. I submitted a query about a MINI Convertible and David was quick to respond. Communications via e-mail and phone were always prompt and timely. I appreciated his patience working through my auto needs. When I was finally ready to make a decision, David anticipated my financial requirements and made sure that my MINI met my price point.The entire process took about 1-2 hours to complete and the dealership is always a comfortable/enjoyable place to be. (Free WiFi and beverages helps keep the clients at ease!)After all the paperwork was done, my new MINI was detailed and ready to go! Seattle MINI and David Wolf took the pain of the standard and stressful car purchase process experienced at other dealerships. This has been my third MINI and the second time I've leased a vehicle from Seattle MINI. I will always be loyal to the MINI brand and Seattle MINI. They are highly recommended. Thank you so much!

Denise Bohnke

24 de abr. de 2013

Chuck Hill was great. Answered all of our questions anytime. Glenn Wolf was fine to work with, though we didn't expect to have to listen to the many "service's" available for purchase. We were a bit put off by this because we had told Chuck exactly what we wanted and he had that info and numbers all ready for us.

kennherman

14 de abr. de 2013

David was very helpful and patient. I had already spec'ed out a fairly customized 2013 and fully intended to have to wait a bit to have it ordered, but when I saw the color in person it really didn't work for me. After he had spent a lot of time on me, he showed me a 2012 which had all of my important features and was the exact color I had in mind. Overall experience was great.

HeyRox

4 de abr. de 2013

Driving and buying this MINI is one of the most fun things I have ever done and I have done alot of super fun stuff in my life. First thing I noticed when I walked into Seattle Mini is that I didn't feel like a target. The showroom has the feel of a high end bicycle shop. The staff is not a homogenous group of men in suits; no one wears suits, there were men and women of various ages and everyone looked relaxed. People acknowledged me visually and then let me approach when I was ready. I liked that. I asked for a test drive and holy cow was that fun! It was like I asked the cool kid at school if I could drive his car and he said yes, because my Motoring Advisor David Wolf merely shared his joy of MINI and his detailed knowledge of the car, asking just a few gentle questions, enough to get an idea of who I am, and then let me walk away with an invitation to let him know if I had any questions and could he call me later in the week. I liked that ALOT. No pressure 'cause I'm just checkin' out my friend's cool car right? With the prompt of the follow up call merely asking if I had any questions, I did go in on my lunch hour to ask my questions and left a few hours later with a car and a deaI am very happy with. Now y'all know he knew he had my car when he called me to check in, but I didn't, and he never pressured me with that. EVER. Thank you David Wolf for finding me the MINI perfect for a single woman with a modest income, a back injury, and a need to have a vehicle that would be safe and dependable for a vey long time. AND my Internal 18 year old is rejoicing to once again have great tunes. Every day I find something new that the vehicle has or does. I've named it Li'l Bit. The cars sell themselves but you cannot buy the dignity and respect with which I was and continue to be supported with at Seattle MINI. Too bad the man isn't included in the sport package!!-Roxane DeCamp Seattle, WA

newcarowner47

17 de mar. de 2013

Seattle MINI provided me with the most enjoyable Car-Purchasing experience ever! I walked in with no expectations, and I was greeted by nobody at the door. (Box 1, check! Not assaulted by high-pressure sales people.) I looked around for a few minutes, and then I went to the reception desk to ask for help. Within a minute, I was introduced to Chuvit Chayavadhanangkur. I told Chuvit I was looking for a certified pre-owned MINI, and we walked the floor and then outside. While we were looking at the inventory, I explained I had a trade-in, that I was looking to spend no more than X dollars out of pocket, and that he could earn my business if the price and warranty were right. We looked at a few cars just outside that range, which I didn't mind because I figured there was always room for negotiation. (Box 2, check. No effort to "up-sell.") When we found the car that I believed was the right fit, Chuvit and I went for a test drive. Chuvit was great. He was very professional, pointing out all the features that the car had while I was driving. When we returned to the dealership, Chuvit asked in a low-pressure manner if we had found the car for me. When I said that I thought we had, we went through the process of getting my trade-in appraised. This was very easy--I handed him the keys to my car, and we went to his desk to talk financing while the service department evaluated my old car. I told him that I had arranged financing through my bank, he ensured that I was satisfied with the rate I received from my bank, and we didn't talk any longer about financing. (Box 3, check. No pressure to use MINI financing.) A few minutes later, I was given a very fair trade-in value for my old car, straight from Kelley Blue Book. (Box 4, check. No haggling for a lower price on my trade-in.)While the car I had selected had a great warranty remaining, I'm a big believer in leaving nothing to chance, so I explained I wanted to get an extended warranty. Glen was then brought in to explain my options on that front. Glen was very pleasant, very clear, and very fair. We had negotiated to get a great extended warranty, and that was that. We went through the paperwork very thoroughly, with Glen explaining everything as we went. When we were done, I wanted to call my bank to make sure the bank would transfer the funds electronically, and we used Glen's phone. Unexpectedly, my bank loan fell through. After going through the entire process, I explained to Glen that I couldn't go through with the deal. This is when MINI went above and beyond for me.Glen and I started brainstorming about different options we could do. Glen was very, very helpful, and very, very respectful here. Without prying, Glen had asked some questions about my credit and about the loan I had secured from my bank. Glen then shopped around to get another loan for me. He ended up getting me an even better rate than the one I had secured from my bank (which I didn't think was possible). The process took longer than I had hoped, and we were now at the dealership well after closing time. The entire time, Glen, Chuvit, and Richard stayed with me, thanking me repeatedly for my patience (which was a little weird for me, because I felt bad for keeping them there for so long after closing). Long story somewhat shorter: I ended up leaving Seattle MINI with a great car, with payments less than I would have had if I stuck with my original bank, and with an impression that the people at Seattle MINI are committed to serving their clients--not just to sell cars.I can't state in words just how impressed I am with the group at Seattle MINI. There was zero pressure, a very friendly environment, and a genuine concern at all times that they are meeting and exceeding the expectations of their customers. I would absolutely recommend them to anyone looking for a new or used car.

lobolobo

16 de mar. de 2013

David was helpful and a pleasure to work with. His knowledge of the vehicle was outstanding. No one likes to go through the process of buying a new car but David made it enjoyable. We highly recommend this dealer and David.

carriej757

14 de mar. de 2013

I just bought a used 2009 Mini, my first Mini. Best car buying experience I've ever had. My sales associate David Wolf was down to earth, honest and very personable. Before buying my car we discovered a problem with the window function. After my purchase was complete, arrangements were made for me to bring my mini back the next day for the window repair work to be done and I was given a loaner car to drive until my car was ready to go. This used car was priced exactly at fair market value for its age and mileage which meant zero purchasing hassle for me. I would not hesitate to send anyone interested in buying a Mini to David Wolf at Seattle Mini. - Carrie Jones - Seattle, Wa.

DawnSteve

8 de mar. de 2013

All around great experience! Kay was so much fun to work with and even remembered us when we came back 6 months later to finally purchase our new car. Would definitely recommend the entire team to anyone looking to buy a Mini!

ancbbear

4 de mar. de 2013

We found the car we wanted, everyone was so friendly and helpful. We really enjoyed our visit that day. All our questions were ans. Thank you Seattle Mini

sarineym

15 de feb. de 2013

I went to the Seattle dealership last week to knowing what to expect. I wasn't sure if I was ready to purchase a car, but when I met with David, he made educated me on everything about the mini. His depth of knowledge is impressive. I would highly recommend Seattle Mini to my famliy and friends!

blandini

16 de ene. de 2013

I went to buy a car, and Kay took her time, showed me everything, answered every question, and made me confident in my decision. The dealership is sharp and customer-service oriented. Would definitely purchase another vehicle there if I'm in the market!

mgdrazil

13 de ene. de 2013

David was great and very able. I was expecting to order my Mini Cooper S, but he found a car in inventory that was very close to what I wanted to order and I left with the car!

carlabev

10 de ene. de 2013

My husband and I test drove a mini but were not ready to purchase at that time. David was understanding and did not pressure us *at all.* Due to this positive experience, when we were ready to purchase, we contacted David and he set us up with the exact mini cooper we wanted!

jojoTom

9 de ene. de 2013

I think the dealer has been informative. The vehicle was in very good condition when it was handed over to me. Also the sale associate also did a quick tour to help me understand the functions of the car.

JSV Mini S

8 de ene. de 2013

Very friendly and helpful, much more enjoyable than our last car buying experience at a dealership. Treated with respect and didn't feel like needing to take a shower afterwords.

arunprabu

7 de ene. de 2013

Bought a 2011 cooper S from Seattle Mini.Started my conversation with David. He was instant in his responses given that we were communicating via email. the negotiation was quick and easy. When I went to the showroom to pick up the car, saw couple of near invisible dents and scratches which I pointed to David. He took to his workshop got them cleaned while we were doing the paperwork. I never went for extra warranties or anything earlier with any product. But Glen made me buy extended warranty without me regretting of giving in. Overall it was a great experience buying from them and I love my Mini.

sdasilva

31 de dic. de 2012

Overall very good experience, with Chuck Hill leading me through my new purchase. I pretty much knew what I wanted, but Chuck made sure that I had all of the information in order to make a thorough and informed decision. He never pressured me, which I think is the mark of a mature and respectful salesman. Chuck is also very familiar with all of the finer points of getting the car set up to individual desires, and again I appreciated that. Financing was smooth, friendly and not pressured to buy options that you may or may not want. I highly recommend Seattle Mini, as for Chuck Hill.

Wondermom1001

29 de dic. de 2012

Kay was the best! She was just getting off. She was so kind and knew every inch of the mini. She stuck around and sold us one. Thank you for you kindness. You went beyond. I am just happy your dog was taken care of. LOL . We owe him a bone. April and Rob R.

Keithhahn

20 de dic. de 2012

Excellent service. Responsive to all our needs. Took extra time to ensure we understood all features of our new car. Willing to make necessary adjustments to ensure our satisfaction.

k_y_l_e

19 de dic. de 2012

I did my research before coming to the dealership and I was very pleased with the overall experience. Kay showed me all the bells and whistles of my Countryman and we took it out for a spin. I was hooked! Took the MINI home that day. The process was painless. Kay was excellent to work with. All of the finance folk too. Overall great experience. I love my new car.

Mark&Kathi

16 de dic. de 2012

My wife was ecstatic with her purchase of a new Copper S. Kay is fantastic! She is very knowledgable, processional and friendly. She made the experience of buying a new car enjoyable and stress free. Both Kay McMillen (advisor) and Glen Wolf (finance director) were accommodating, friendly and wonderful to work with.

jychen

12 de dic. de 2012

Kay is fantastic--warm, friendly, knowledgable! And her sales manager and finance manager (Glen) are wonderful, too! They were accommodating and friendly as I dithered about which car to buy, a five-month purchase process.

smstoney

10 de dic. de 2012

My Lexus suffered catastrophic engine failure earlier in the week. I found myself needing to buy a car with no planning and no preparation. After doing a lot of online shopping I hit a bunch of local dealerships, and while I never felt like I was being lied to, I also never felt like the people I talked to were going out of their way to answer my questions and give me the information I wanted, rather than the information that would make me buy from them. I got the standard hard-sell routines, the "this car won't be here tomorrow" stories, and so on.Then I went to Seattle MINI and the difference was night and day. A calm, fun, relaxing atmosphere, fun engaging personnel, and no pressure. I'm loving the mini. It's a joy to drive, but I've found myself gushing with equal enthusiasm about my experience at the dealership. Kay, Brent, and the rest really made my car-hunt a pleasant, low-stress affair. It created near instant brand-loyalty in me. I really can't say enough.

meemawdean

2 de dic. de 2012

Great experience. Fun! Found exactly what I was looking for. Very helpful and courteous. Would definitely use this dealership again. Thanks Seattle Mini! Love my new car!

sandmonkey

25 de nov. de 2012

My first service with Mini Seattle was a complete disaster. I had several items wrong with the car. Some were intermittent, some consistent. After holding the car for one week, I get a call back that everything I had itemized as issues were all "working as designed". My service rep was especially adept at evading direct questions and providing lengthy dissertations on things not related at all to the issue under discussion. I was met with repeated statements of "I have my best mechanic on it", "he's worked on reproducing the issues repeatedly all day and cannot reproduce", and "we've determined that this issue is working exactly as designed". Each and every issue came to this same conclusion. At this point I decided to pick my car up anyhow instead of arguing about it on the phone and offered to reproduce any issue when I arrived. I was greeted by a different service rep. He and a mechanic walked with me to the car and I reproduced every item. For each, they both declared that it was not working as designed - completely the opposite of the first crew. They kept the car another week to replace all the impacted items. Now with my car gone for over two weeks, I go to pick it up and they can't find it or the paper work. The idiot initial rep had misfiled things and no one could readily find it. A mechanic was able to eventually find the key, but the folks working the front desk were unable to find or reproduce any of the paperwork so I drove it home in the end.

Sarahbeth2

19 de nov. de 2012

Very friendly and made the process easy. Good selection of vehicles. Patient with buyer as explored all of the options available. Spent a lot of time with us.

screwysquirrelgirl

17 de nov. de 2012

Absolutely the best experience I've ever had buying a car. Everyone in the dealership is friendly and go out of their way to make you feel comfortable and special. We both loved the whole "becoming part of the mini family" atmosphere. Dave was especially helpful explaining features of our mini before, during and after purchase. He especially made us feel the mini car buying experience was about making us happy about our purchase instead of making a buck. I had a ton of questions and he was always patient and made sure I understood his explanations and was satisfied every step of the way. DAVID ROCKS!!! Even the financing portion was geared towards making us happy, was extrememly quick, easy and professional! Thank you David and Seattle Mini for an awesome car buying experience!!

kris.mackay.7

10 de nov. de 2012

We came to the dealership just to look. We were greeted with a welcoming friendly atmosphere. Our salesman David listened to what we were looking for and after narrowing down our likes and dislikes he was able to find the perfect car for us.The whole experience was very positive.We will definitely do business with Seattle Mini in the future. We love out new Mini Countryman .We are also glad Seattle Mini is dog friendly :0)Thankyou,John and Kris MacKay Gracie too

ElizabethPark

31 de oct. de 2012

Kay was very helpful. We were able to work out a satisfactory trade in for my 2005 Mini and did a great job of explaining the new when I took delivery. I highly recommend Kay as an excellent professional.

brunke

29 de oct. de 2012

Kay our sales person was friendly and fabulous. she helped me through the process and pick the right car for me. Would do business with both Seattle Mini and the sales associate.

Rajesh

14 de oct. de 2012

I ended up buying a used Mini Cooper-S from here, but I definitely looked at all kinds of Coopers. Robert (Lee) was very patient with all my requests, especially with multiple test drives over many days. Damon was great with the financing too, and hung through with me through all the details. Most importantly, there were a few options that were not standard with the car, and I learned about that only a week later. Damon and Robert were kind enough to throw those in for free even after the sale had completed. If you pine for a Mini, I thoroughly recommend getting one from these guys.

JLawrence1188

29 de sep. de 2012

I had a fantastic experience with MINI! I had brought in my older 2003 in for some pretty large maintenance issues and my service team was awesome. I received a loaner on the spot and the service team always kept me in the loop. They also worked with me to connect with my insurance as necessary! Very helpful! I decided to trade in my mini and start fresh with a certified per-owned. My sales team was wonderful and listened to all of my needs and kept me within my budget. They recommended a great car and I ended up purchasing the only car I looked at because it was perfect. Richard Stone and Dave Wolf were extremely knowledgable and helped with all my mini needs. They stayed late and made sure I was all set up and kept me within my means! I would recommend Seattle mini to anyone as I had a wonderful experience start to finish (service to sales)!

Jacquefinnicum

24 de sep. de 2012

Kay McMillen is awesome to work with, straight forward and very honest. It was my pleasure to work with her and I am extremely satisfied with my purchase because of KayJacque Finnicum Great Falls Montana

mlp99344

17 de sep. de 2012

Both David and Glen were very easy to work with. My first Mini and I must admit going to the authorized dealer made a huge difference. I did shop other lots who had Mini's on there lots and they were friendly enough just not as knowledgable.ThanksMike

kalibran

16 de sep. de 2012

I enjoyed my experience buying a used car here. Everyone was friendly and ready to help. David Wolf was really nice and knowledgeable. I never felt pressured to buy and was given all the time I needed to think things through on my own.

mdutton

13 de sep. de 2012

We have purchased 4 MINIs previously-- and have been very pleased with the service and atmosphere wherever we went. This was our first purchase at Seattle MINI-- and we were also very pleased. Dave was very timely in his responses, and accurate in his information. I appreciated his relaxed demeanor-- yet he was also 'no nonsense' and very on the ball.We will return for servicing, and possibly for a future purchase (we have bought 2 from Northwest MINI, before). We came to this dealership as they had the used car we wanted... But we would return, for sure.

Logden7906

8 de sep. de 2012

After a great lunch with friends on Labor Day I decided to stop at Seattle Mini to see if they had the Mini I wanted (third trip to the dealership to browse their inventory). After talking to David Wolfe he showed me several cars but they did not fit the profile of what I needed. However going back to the showroom looking for another car I saw my new car Lightning Blue and all decked out with the British flag on the roof and side mirrors. I have been looking for and talking about this car for over three years and had decided if I had not found it by Labor day I would look again in Spring 2013. I had previously owned 2 Minis while living in England. I took it for a test drive and I decided that this was the one. David was very patient, added in plate holders and set up the electronics-what more can you ask for.Glen was efficient and did not hassle me for the extras and the team made the buying process easy. I have bought several cars and I dreaded the buying process but this dealership went the extra mile to make it more pleasant and I would recommend them without hesitation

Elle1389

26 de ago. de 2012

I very much appreciated the exceptional service I received at Seattle Mini. I value dealers who are straightforward and attentive, which is only part of the reason why I continued to call on Chuvit every time I wanted a look around the dealership. Chuvit was very informative; always went the extra-mile to accommodate my schedule; and most importantly, had an exceptional memory. He paid meticulous attention to my preferences and to exactly what I wanted in a car with consideration to my budget. He notified me first-thing to give me a heads-up when a 2013 Mini (with the exact color, model, and add-ons I had been looking for) arrived at the dealership. I know it's tough to find the exact car you want, but Chuvit managed the process for me very well. My over-all experience at Mini was fantastic.

rileyburton

18 de ago. de 2012

My entire experience at Seattle Mini was excellent. I first came in to test drive, there was no pressure, and I genuinely felt that the sales team was looking to find a car that best suited me. Once I decided what I wanted, the process to order a new car was very straightforward. The dealership is clean, modern, "cool" and a great place to hang out. I love the Wi-Fi and amenities. It is also dog friendly, which is a huge plus, as we brought our dog in when we purchased the car. So far, my experience with the service department has also been excellent, with no issues and prompt service. I also appreciate the online interface. I would definitely recommend buying a car from Seattle Mini.

joanem

18 de ago. de 2012

Buying my first new car in 13 years could have been traumatic, but I knew I wanted a MINI and found Seattle MINI to be pleasant and reassuring. Chuck Hill's down-to-earth manner and car knowledge made car buying easy and enjoyable. I would not hesitate to recommend this dealership and I think I may be a MINI owner for life!

Juleswilliams

17 de ago. de 2012

Excellant, knowlable and professional service from our Motoring Advisor David Wolf and all in customer service, sales and finance. Thank you Seattle Mini and David Wolf for making our Mini Coupe S purchase enjoyable! We will reccomend you to any family or friend!!!John and Julie Williams

skibonk

13 de ago. de 2012

Handled most of the purchase online. Always well informed. Custom ordered our car and MINI provides frequent updates on the status of orders. Will definitely consider MINI Seattle in the future.

carmenperez

5 de ago. de 2012

The friendliness and sense of humor were absolutely unbeatable. Mini is less stress anyway because of its no-haggle pricing, but the whole process here felt like it was meant to put us at ease and get us what we wanted.I was especially surprised to see on this site that Northwest Mini had an almost identical rating. Our experiences with them have been far less positive than what we experienced here.We got to the dealership at about 5 p.m. after spending a good part of the day looking at other things. The car I was trading in was on older Mini, and my partner and I finally decided we wanted to go with another new one rather than buy something different. We didn't finish the purchase until 8 p.m. and didn't realize until we were leaving that they had closed at 7. David and Glen had stayed an hour late without any mention of it, and with no sense that they were in a hurry--a nice touch.Since we already had a Mini, David knew he didn't have to educate us about the unique features or sell us on the virtues of the make. Instead of wasting our time on this, he got right to the point--what features were important to us, what we wanted the same or different than our previous Mini, what things were must-haves, and what things were nice-to-haves. With our list in mind, he knew there were a couple of things in stock that might work for us, so kudos for familiarity with a large inventory. At that point, we essentially took a look at the two and decided one was indeed right for us.On to the paperwork, which is of course extensive, and we ended up waiting a couple of times for various parts of the process because they were so busy. Glen Wolf (finance guy) told us he'd done nine cars that day. Obviously, at that hour, we were the last!David threw in a couple of extras (mats, sunshade) that I asked for, and followed up by phone a few days later, at which time I had a couple questions. And of course he offered to be available at any point to answer other questions that come up.I'd have started here if I'd known it was going to be so much easier and feel so much better than other places.

Katrina Clark

4 de ago. de 2012

Chuck was great, both professionally and at making me feel valued as a customer. I would recommend him to any one who was buying a mini. I will deal with him when I need something handled. Damon Lockwood was also excellent.

Chris.H

4 de ago. de 2012

David and Damon were kind, patient, low key in their dealings with a somewhat anxious customer. I had needed and wanted to replace my 2002 Mini, but was avoiding doing so, not looking forward to the car-shopping experience. Not the stereotype of a used car salesman, David just answered my questions. Damon took care and time, patiently entered various terms, helped me think about peace of mind -- something I didn't have with my 2002 Mini -- as had David. By the time I left with my 2009 Mini, I'd been at the dealer for hours and I'm sure it was well past the time both were supposed to be off work. I do realize that this all was sales, but it was professional and a not-unpleasant experience. I would recommend this dealer.

alknight17

31 de jul. de 2012

I was moving from Florida to Seattle and everything had to be done over the phone or internet which can get difficult but everyone was very helpful and my MINI is awesome!

gkaufmann

30 de jul. de 2012

Kay was very helpful in the test drive and selection of the vehicle. Clean dealership with lots of cool toys. I look forward to working with this dealer for required service and referrals although competition is limited in this region for MINI's.

Gappicelli

28 de jul. de 2012

Kay was great to deal with. She was very straight forward, prompt and courteous. She made this a very east process from start to finish.

Bscavera

27 de jul. de 2012

Very positive atmosphere thoughout the dealership reflecting the Mini reputation. Attention to detail and personal interest is a priority for entire transaction. There would be nothing I would change about purchasing my Mini.....unless of course you rule out winning one in some sort of contest and keeping my savings account fat and sassy. David kept in touch with me over several months before I was ready to order and enjoyed keeping me informed along the journey from factory to Seattle. Damon had the pages of paperwork ready to go when I picked up Roxie this morning. He spent time explainimg what I was signing and the reasons involved. I then spent time with David going over the functions of all the interior knobs and toggle switches. I left the dealership feeling more than ready to face the world behind the wheel of my new Countryman S, knowing there is fun to be found just around the nearest corner.

JandC

26 de jul. de 2012

We had a great experience purchasing our new Mini. David Wolf was very easy to work with. He answered all of our questions, was easy to get along with and there was no pressure to buy. The car was ready when promised and looked great. We would highly recommend Seattle Mini! We also dealt with Damon on our paperwork and he was friendly and easy to work with as well.

EFerg

23 de jul. de 2012

We just purchased a 2012 Mini Countryman from Seattle MINI. Chuck Hill was our sales advisor. This was the least painful car-buying experience we have ever had due in no small part to Chuck. He is professional, helpful and full of advice. We never felt pressured and would have no hesitation in recommending Seattle MINI and in particular, Chuck, to our friends. Glen in finance was great too. All in all, a great car-buying experience.

UKMiniFan

23 de jul. de 2012

Chuck is a great salesman and a great teacher of the car. He made sure we found what we wanted and helped us with all the steps in the process. THANK YOU.

hdbarney

23 de jul. de 2012

David did a great job, vehicle selection and price. Well done I would recommend him to anyone looking for a new or used Mini. Cars were all very clean and nicely displayed

ayakopop

22 de jul. de 2012

David was friendly and informative. Because he put no pressure on us, we could enjoy our car shopping experience.We also enjoyed our interaction with Glen Wolf.

deejay_001

16 de jul. de 2012

Sales agent was honest, friendly, covered everything, responsive, followed up, approachable, willing. Finance was quick and hassle free. Treated very nice and was well taken care even while we looked around at cars. Awesome and highly recommend anyone looking for a mini to visit Seattle Mini.

rossnooney

14 de jul. de 2012

I've purchased at 13 new cars from dealerships. Of all the sales staff that I have dealt with, David Wolf stood out as outstanding. I felt very comfortable with the purchase and left the dealership feeling good about the purchase!

gstaiano

13 de jul. de 2012

I had a great experience dealing with Seattle Mini. I live in New York and bought a car from them over the phone and internet. They have been and continue to be extremely helpful and accommodating. The whole process was honest and fun...I love my new car too :)

mollymcguire

10 de jul. de 2012

From start to finish a positive experience buying my MINI coupe. A true no-pressure process, which is unique in my car purchasing experience. Everyone I dealt with was friendly, helpful and knowledgable. Most importantly, I LOVE my new car.

kylewe

9 de jul. de 2012

It was a great car buying experience. David Wolf and others really went above and beyond as my wife and I purchased our first Mini. The moment I called to see about the status of my finance application - all the way to picking up the car, it was everything you would want when dealing with a purchase of this magnitude. This is from someone who is constantly amazed at the lack of customer service in the world. These guys do it right. Thank you David Wolf.

captain4488

24 de jun. de 2012

I've never had a new car buying experience so easy and been treated so well. I am now into my second day of ownership and I find it hard to get out of the car or stop looking at it. My girlfriend must have said "so cute" a few hundred times. Now I know what the Mini smile is all about. There are so many thoughtful features and extras that I am enjoying learning the customization I can do so this Mini is truly mine. I invited a neighbor for a ride and we both remarked over and over about the quality of fit and finish. Then I let my neighbor take the wheel and what was supposed to be a round the block trip turned into a 4 mile ride. We both took turns at some very twisting turning roads and were amazed the PERFECT handling. I did mention to my neighbor that I had to do other things today so I could get him to give me back my Mini. He wants one now. Hurray for Oxford England, Seattle Mini, David Wolf and Michael Brown. I am so happy to have joined the club.Peter White206-523-2386captain4488atgmail.com

dohdealerrater

18 de jun. de 2012

I purchased a new Mini Countryman this past week, and wanted to share what a great experience I had working with Jay Hammon (sales). Jay was very patient with all my questions, and I never felt pressure at all to buy. I really appreciated his laid-back attitude, and also his breadth of knowledge about the car I was interested in. I was able to get the vehicle that I wanted, with the features I wanted, and also got a very good value for my trade-in. This is my third Mini and I am sold not only on the great cars, but also on the great service I get when I need it. I always feel valued as a customer and a member of the Mini Club!

psbales

17 de jun. de 2012

I went to Seattle MINI to discuss spec'ing a MINI and finance options. As it turned out, they just put on the show floor a MINI that was very close to what I was looking to have built for myself. I ended up talking with Kay, who was genuinely friendly and was more than happy to discuss all of my options. The dealership also gave me a very fair offer on my trade in. I never felt pressured into the sale, and MINI was able to beat my credit union's loan rates. Although I had no intention of actually buying that day, the whole experience was so great, and the car was so close to my desired specifications, I ended up going through with the purchase that day! And as Kay was walking me through the new MINI post-purchase, I think she was at least as excited as I was!! :). The only downside to the whole purchase is that since MINIs are still selling so well, expect to pay MSRP. There's really no negotiating room to be had. But, you get what you pay for!!I'm a very happy customer, and I'll definitely be back.

ZJarvis

12 de jun. de 2012

Great experience. Wait for new car to arrive was long but unavoidable. Kay was very nice and accommodating by allowing us to install our baby car seat in the demo.

NobheadNorm

6 de jun. de 2012

I'd stay away from them! Very bad experience when having my car serviced - told me I needed work done that didn't in fact need doing, and then quoted horrendous prices for it! Found an independent that was much better. Didn't buy my car there though so can't comment on their salespeople, only their service people

jasleinstein

5 de jun. de 2012

My wife wanted to buy a new mini to replace her 1996 3 series BMW. We bought our daughter a 2004 Mini six years ago so we thought we'd try mini again. After several trips to Seattle Mini, over the course of three or four months, and multiple conversations with Michael Reichstein not only did my wife buy a Mini, I purchased a Countryman. I usually find shopping for cars akin to having a root canal. Not at Seattle Mini and not with Michael. He is a very low key sales guy and very well versed in many different cars. I have had BMWs for thirty years and Michael was able to relate my driving style and needs to the countryman. He did a great job helping my wife make her decision each and every time we came in. When she finally decided to buy, the perfect car was not on the lot and he did not try to pressure her into one and instead helped her order one. Damon did our paperwork and covered all of the warrantee, extras with us. Again, a low pressure, matter of facts kind of guy. I highly recommend Michael to anyone wanting to buy a car.

ABL

2 de jun. de 2012

Exceeded my expectationsI put off car shopping as long as I couldnot only because of the expense but also because I find the pushy, manipulative style of many car salesmen and their over-hyped sales pitches distasteful. It can feel like an adversarial experience. Also, as a single woman Im not always treated as seriously or respectfully as Id like in such situationsalthough even my men friends tell me that they find car shopping a stressful experience.So when I stepped into Seattle Mini, I was delighted to have a woman come forward to help me. Then I was pleasantly surprised by Kay McMillens straightforward, professional style and that she listened to my needs and made helpful, relevant suggestions. Who knew that car shopping could be an enjoyable experience?! Kay helped take the sting out of making such an expensive purchase. She even came in on her day off to show me my new car and go over its operating instructions. Kay also sent me a letter telling me that DealerRater would send me a survey and asking that if I rated her less than 10 (A+ score) in any area, to let her know what she could have done to deserve a 10. If that isnt someone committed to customer service, I dont know who is.P.S. I almost didnt go to Seattle Mini after reading some very negative online reviews about them. So I asked Kay about those reviews. She told me that the service manager and salespeople, who customers complained about, are no longer with the company.

shawnmensa

2 de jun. de 2012

Kay was great to work with. Always kept me informed of where we were in the process and where my car was. She let me go for quite a long test drive so I could get a really good feel of the car and there was no feeling of pressure to get back any sooner than we did. And on the day of sale she was incredibly helpful and seemed almost as excited as I was for my new car. She was there through the whole process and never made me feel rushed.

dblackett

30 de may. de 2012

First off, this is not only a new car & new dealership for me, but also a new city. I am relocating to Seattle for work. Finding this dealership and more importantly, Damon and David to work with, made the transition much easier. Damon had to go the extra mile to work with my companies leasing agency and he did it with professionalism and style. David went beyond the call of duty to find me the "right Mini". David also came in on his weekend to meet me for delivery of my Mini. He spent the time to give me a tour of the facility, introduce me around as well as an hour with me on the car and Mini in particular (this is my first Mini). I not only highly recommend Seatle Mini, but will also recommend Damon and David as consumate professionals that will make certain you are taken care of. By the way; Seattle Mini is a beautiful dealership!

meganriley

18 de may. de 2012

I pretty much knew what I wanted when I walked in, but David was great - didn't try to sell me on stuff I didn't need, but helped me with the details I wasn't sure of. Mine had to be ordered, he kept in touch with me while we waited for the car and even came in on his day off to deliver the car to me once it arrived. Everyone at the dealership has been helpful and friendly - I would definitely recommend this dealership to anyone getting a Mini. Plus the car is fantastic.

New Mini Lover

14 de may. de 2012

I went to Seattle Mini early this year looking to buy a car. I hadn't decided what kind of car I wanted yet and had visited a few dealerships before stopping there. When I pulled into the parking lot, I wasn't immediately hounded my a random salesman like at most dealerships. Instead I was allowed to peruse the used cars and when I ventured inside was greeted politely by the woman at the front desk. After checking out the new cars in the showroom, I was approached by Jay. He was very polite and didn't make me feel pressured or pushed at all. After driving a few cars, I decided I absolutely loved Minis and had to have one. I picked my car and, after doing some negotiations, went into the office to deal with financing. Damon was my paperwork guru - a very friendly and hilarious man. The whole process didn't take very much time at all and my car was ready and waiting for me. I had an extremely pleasant buying experience at Seattle Mini and would absolutely recommend them to anyone!

topazzapt

13 de may. de 2012

I went to Seattle Mini early this year looking to buy a car. I hadn't decided what kind of car I wanted yet and had visited a few dealerships before stopping there. When I pulled into the parking lot, I wasn't immediately hounded my a random salesman like at most dealerships. Instead I was allowed to peruse the used cars and when I ventured inside was greeted politely by the woman at the front desk. After checking out the new cars in the showroom, I was approached by Jay. He was very polite and didn't make me feel pressured or pushed at all.After driving a few cars, I decided I absolutely loved Minis and had to have one. I picked my car and, after doing some negotiations, went into the office to deal with financing. Damon was my paperwork guru - a very friendly and hilarious man. The whole process didn't take very much time at all and my car was ready and waiting for me. I had an extremely pleasant buying experience at Seattle Mini and would absolutely recommend them to anyone!

Steve Schaeffer

13 de may. de 2012

Great Dealership. Great Experience. This was by far the finest new car buying experience I have ever had. David Wolf was generous with his time, enthusiastic about his product and truly wonderful to work with. Buying a Mini Cooper is all about customizing your perfect car. That takes time and patience on the part of the dealer salesperson as you walk back and forth, seemingly forever, comparing colors and interiors. Dave was GREAT. Never wavered, never bored...just a true professional...and I think a friend. When you make a major purchase like a new car it takes the sting out of the cost to work with good people who are interested in what they do and the customers they help. Seattle Mini is just such a dealership. Besides David, we have all heard horror stories about the dreaded "finance manager"! Well, Michael Brown broke that mold. What a great guy with all the right answers to our questions. Of course, he is selling additional services and helping with your finances...but in such a way that it is a pleasure to sit, joke and laugh in his office. He is perhaps, like everyone that we met at Seattle Mini, one of the best most professional, likeable people you will ever want to meet! If your looking for a Mini....just GO...and say hi to Dave for us. Who knew that buying a new car could be SO MUCH FUN!!Steve and Barbara SchaefferSeattle, WA

SigB

5 de may. de 2012

Normally I'm with my husband when we buy a car but recently went to visit Seattle MINI by myself to "just give one a drive". I became so comfortable with the dealership and with David Wolf that I ordered the car that day.I'd wanted a MINI Countryman for some time and even had the color picked out. David found what I wanted and was able to get the car delivered in under three weeks AND was fair on my trade-in. I LOVE my new car and when I first saw it could not believe how cool to think it was really going to be mine. Thanks David!

jbcraver

29 de abr. de 2012

I just bought my new MINI from Kay and I'm thrilled. Ordering the car was painless, the updates that I received from her were exceptional, and I was thrilled with the car when it arrived. I had a fantastic experience and would highly recommend Kay McMillen at Seattle MINI.

chad christensen

28 de abr. de 2012

FLAWLESS! I have never had such an amazing experience purchasing a car! David wolf was there to support our needs and never tried to pusg anything that was not nesseary to our wants out of our new mini!

obheather

27 de abr. de 2012

Found car on web-site. (Very useful). Made appointment. Sales person knowledgeable; spent extra time instructing customers. Showroom classy (big impact). Follow-up customer service impeccable. Love our MINI.

mikeb07

22 de mar. de 2012

Purchased new Mini S Coupe. I felt I was treated fairly and the whole special order process went smoothly. I was without a car the weeks leading up to the Minis arrival and when it arrived Michael made sure to get it ready for me the same day it arrived. Finance was easy and went very smooth overall.

charlescostanzo

21 de mar. de 2012

David Wolf and Chuck Hill handled the sale very well. They explained all the details of the mini countryman and were easygoing throughout the process.

rustynova

2 de mar. de 2012

After going to another Mini dealership in the area 5 times before someone even acknowledged our existance, I was about ready to write Mini off. That is until we spoke with David Wolf at the Seattle Car Show. He was friendly and informative yet not pushy. Awnsered all of our questions promptly and even got back to me while on his vacation. We built our Countryman and revised it multiple times, handling most everything over the phone and thru email. David kept us informed every step of the way until our new Mini arrived. When it did he even picked us up at the ferry terminal and drove us to the dealership so that we could enjoy our anniversary in our new Mini together. Finance was the fastest I've seen. David walked us through the whole car and even helped set up the blutooth feature. In and out of the dealership in about an hour. By far the best car buying experiance my wife and I have ever had. I keep saying my next car is a Beamer but we will have to see if Mini has what it takes to knock off big brother. Thank You Seattle Mini and a huge Thanks to my Salesman David Wolf who went above and beyond for us. Hope the service dept. can live up to the sales side.

rogerhall25

1 de mar. de 2012

I went into the dealership knowing what I wanted, and didn't get an unwanted sales pitch, just friendly help and answers to any questions I had. Price was firm due to demand for vehicle, but trade-in value was very fair. No Complaints.

gennaboo

28 de feb. de 2012

Kay was amazing! She helped me right away and made me feel like valued customer rather than just another sale. I enjoyed working with her and I intend on coming back to her for years to come. Thank you Kay!

WFridrich

23 de feb. de 2012

Our purchase experience was excellent because Dave was honest and clear through the purchase of the Mini. He was very helpful about what options would be good and not so good for us. Dave was the perfect gentleman, affable, friendly and knowledgeable. We came away wanting to be life-long friends with Seattle Mini and David Wolf.

PA Sanderson

15 de feb. de 2012

Excellent experience. Professionally handled all my paper work and questions. Second Mini I have bought. Called a few days later with a follow-up as to how things are going. Explained about license tabs being installed when they come in. Went thoroughly over the car features and I feel I could phone with any questions.This questionaire is not user friendly. Logging in is impossible

tabode

13 de feb. de 2012

I had never owned a new car in my life, and had in fact been driving the same car since 1987. I test drove a Mini, at a family members request, and WOW! Totally loved the car, and that is saying something. Just to make sure, I test drove 15 other different cars. (Yes, you read that right. It was a long month of weekend test drives.) Went back to Mini and then test drove all the available cars on the lot, testing different body styles and motors. The dealership did not have the car I thought I eventually would want to buy on the lot, so they had it brought in from elsewhere, just for me to test drive. Smart move because that's the one I ended up getting. Every time I went in they were friendly, and happy to see me, and although I ended up working with Michael for the most part, the other sales staff members were great and fun as well. I went on test drives on the freeway, through the local neighborhood and even to a big name chain coffee drive thru! I just had a blast. When the car was ordered to my exact specifications, I got great updates on the progress and pictures from Michael of my car as it came in to the lot, during the January snow event. I can honestly say that financing was a breeze here, and overall I give these folks two thumbs up, and an '11' on a scale of 1 to 10! I have had the car for about three weeks now, and I'm looking forward to going back to get my plates just to say to these nice people again. Best experience getting a new car. EVER.

evincench

12 de feb. de 2012

My experience with Mini Seattle was perfect. I have been going there for a few years to get my mini serviced and just recently purchased a new one and the experience was smooth and effortless on my part. I reccomend Mini Seattle to anyone who is looking to get a new or used mini or to get a mini they already have serviced. The salesman, finance department and the front desk were all very friendly and made my experience even better.thank you!I love my car :)

uscg27tx

9 de feb. de 2012

I setup appointment for items to be replaced and was told a certain amount and time frame and neither were correct. Service rep was rude and very cocky. I paid good money because MINIs aren't cheap and got horrible service for what I paid for.

angelacarroll05

6 de feb. de 2012

I went to seattle mini because it was the closest one to me. At the end of my experience I would have driven an hour to get the customer service I recieved from this staff. Everyone was outstanding! I work in retail so I know the importance of great customer service and this location had it all. They were more than accomidating, wanted the best deal for me and my new mini, were polite and willing to go above and beyond (even though it was superbowl sunday), and I left feeling like I could go in there any day and they would remember me and my car. By far the best car buying experience I have ever had and recommend it to anyone. Big thanks to David with helping me find the right car and to Michael for getting all the finance paperwork done so easily! Great job Seattle MINI! Thanks so much, I LOVE MY MINI!!!!

Xeper

23 de ene. de 2012

I had planned to trade in my 09 mini for something new as my 3 year re-finance deadline was fast approaching. While in Seattle mini for service on my wife's car, we casually asked Mr. Wolf how we can go about trading my car in in the future. He went into salesman mode and within 20 minutes found a car I liked and had me lined up to trade mine in at 0 cost to me the next day. I thought maybe I would owe a bit on my current loan, but Mr. Wolf found out that the new loan would take care of the first one, and it would be like starting over with a new car (one that I really liked). While crunching numbers for me, we found out from the service dept that my wife would not be getting the loaner car she was told she would get over the phone. After casually voicing her disappointment, Mr. Wolf worked out a deal with the sales manager and has us in the brand new coupe with the dealer plates as an "overnight demo." He also did some magic and got me bonnet stripes and rubber floor mats for my new car. It was ready for me the very next day. He went way far beyond what I would expect from a dealer and I could NOT be happier!!

gobobbi

15 de ene. de 2012

My car was totaled so I went to a few dealerships around Seattle but when I went to Mini I felt at home. It started when Damon confirmed my appointment online -- something I thought was very professional. Then I had a warm greeting at the front desk, and they knew I was coming. I met with David Wolfe who is adorable and patient and professional. They let me bring my dog in and she was given dog treats, water, and tons of affection. She even fell asleep under the finance manager's desk. The dealership is well-designed and a fun place to hang out. Hats off to Mini for creating a great experience for me.

tboddi

8 de ene. de 2012

I just bought a new car there so my experience does not yet cover their service department (thus the N/A above)... but the sales experience was hands-down the best I have ever had when buying a car. The sales guy (Terry Hogan) was very easy going and laid back - no sleazy tactics - no high pressure tactics... he just came across as a regular, honest guy. It was the first time I can say I enjoyed the car buying experience. I got the car for MSRP... without haggling. That's fairly incredible considering the car I bought and the fact that the MSRP is a very reasonable price for it. If the service department turns out to be as good as the sales department, I'll consider this the best car dealership I've ever encountered.

me321

3 de ene. de 2012

My overall buying experience from Seattle MINI was positive. Things worth notingAs with most MINI dealerships, there was very little wiggle room for negotiating - compared to Honda, Toyota, Subaru, VW etc With my last five new car purchases, all were below, at, or within $200 of invoice. Not possible with Seattle MINI I tried!My sales person was helpful and reasonably honest. He helped make the car buying experience, from initially ordering to taking delivery, go smoothly.Beware of the Costco "Discount". Initially promised $500 off MSRP during first dealership visit for joining Costco Auto Changed to $1,600 over invoice Costco Discount on second visit while purchasing carWhat actually happened oAfter agreeing to $1,600 over invoice price -oPaperwork was drawn up and $350+ in misc. dealer fees were added to invoiceo$1,600 increased to $1,956 after added dealer feesoMSRP over invoice difference = $2,085 vs. Costco Discount over invoice difference = $1,956Total savings = $129

ckblack

28 de dic. de 2011

My experience with Seattle Mini has always been outstanding to include my most recent visit a week ago. While my mini was being serviced, I received detailed communications regarding my repair options. As busy as Seattle Mini is, I felt I was treated as though I was their sole customer. It is this customer attention that makes me continue to go back to Seattle Mini. I always leave Seattle Mini with a smile on my face which has to be attributed to their attention to their customers and positive atmosphere throughout the dealership.

deniseredgar

28 de dic. de 2011

I've purchased two MINIs in the past four years. I love my car but it's the VIP service I get at Seattle MINI that keeps me coming back. My most recent visit to Seattle MINI involved me stopping by while I was in the area to order snow tires. Raychel in the service department was able to squeeze my Countyman into the service schedule right then to have my new snow tires installed immediately. I was expecting to have to order the tires & wheels and schedule a future service appointment for install. I appreciate the efforts of the parts department & Raychel in service which resulted in me being ready for ski season all with one stop. Plus I left with a freshly washed car. Totally happy & ready for the slopes in my 2011 Countryman.

Boomerscars

27 de dic. de 2011

This dealer is GREAT! What makes it great are the people. My service advisor is Rachael Gainey, she's a sweetie. Alway a smile, always polite, just a pleasure to deal with, regardless of the news on the car. Their service team is fantastic. Got to know several of the wrenchs and always willing to work with a gear head & try to explain what's going on. There is a local MINI Club, and this dealer WORKS with the club to make thing easier for a small club to function and provide it's members events, weather technical or social. Cheers1

lindini

23 de dic. de 2011

Our dealings with Seattle MINI have been very satisfying since their opening 2 years ago. We bought our first MINI in 2006 from NW MINI, our second from a private individual in 2007, and our latest (the Countryman) from Seattle MINI. We have had nothing but a good experience with the people at Seattle MINI. They continue to offer outstanding services and evolve to meet market demands. The personalized delivery service is a great! They also have been active and generous supporters of the local MINI club (www.psmini.org)

Belindan

22 de dic. de 2011

We started going to Seattle MINI for Service with our 2004 Mini we bought from another dealer. We were impressed with the attentive staff the moment we walked through the door. We have been offered a loaner MINI every time we bring our car in for service. When it came time to look for our 2nd MINI we knew there was no place we would rather purchase from than Seattle MINI. The buying experience alone has us looking to buy our 3rd MINI from them too. There was no pressure, just mounds of information and questions answered. While in the dealership, we felt as if we were their number one customers and they took every opportunity to make the experience quick and pleasant. If you want to have a completely exceptional car buying experience, you won't regret stopping by Seattle MINI!

My Izze

27 de nov. de 2011

I hate having to buy a car. It just seems like we are all victims who have no choice but endure whatever they throw at us. These guys were much better.

dj12334

12 de sep. de 2011

Robert was the guy I dealt with - through out the test drive he never offered to mention any options on hte car nor did he show any interest at gaining my business - when asked a simple question (which any serious buyer wwould probably ask) around the Invoice price of the precious CooperS i was interested in buying (indeed I had plans of buying that same day!) he got all defensive, started telling some nonsense stories around how niche the MINI is and it's like I was in a Lamborghini showroom buying a priced custom ride of the Cooper!) instead ..And i am pretty sure the sales folks there arent half as snooty as what i have experienced here multiple times (well if they are they have reason to be i suppose!) - and he just refused to show any interest in trying to sell the car to me; pretty much all but showed us the door almost snatched the quote sheet from us as soon as we started sitting down to see what options didnt make sense for us!! i mean i have never seen such utter rudeness. We werent even thought fit to be given a copy of the quote sheet with the options list fo the car i was interested in before we left!! Either he hates the dealership or Mini trains their sales folks to be snooty and unhelpful

Swede09

13 de jul. de 2011

I recently purchased a previously owned car from Seattle Mini and had a great experience. Robert, my salesperson, was professional, knowledgeable and patient. I am the type of person who asked slot of questions and try's to look at every detail and this did not phase Robert. I appreciated that. Damon, the finance guy, was great to work with as well. His demeanor was friendly and helpful. He even got me a lower rate than I expected! Not only did he take care of the financing paperwork but also gave me some much appreciated tips on the car I purchased. Overall, I felt really good driving away from Seattle MINI. It was a positive car buying experience.

Twisstr

27 de may. de 2011

The dealership as a whole is very friendly and very fair. They go out of their way to be helpful both in sales and service. This is our second MINI and we support this dealership with our money by buying from Seattle MINI. Seattle MINI also supports the local MINI motoring club. (Puget Sound MINI Motoring club) psmini.org

minirva

27 de may. de 2011

Friendly, competant dealer that cares. When a fellow Mini Club owner had a mechanical problem at the start of a ten day Club tour to Las Vegas in 2010, the dealer had his car repaired and back on the road that evening, even though it was a Saturday and the dealerships service department was closed. They have been eager to find out what our needs were, and fullfill them. If they had been in business when we ordered our Mini, we would have bought it from them.