Jlewis6014

18 de sep. de 2016

I recently decided it was time to trade in my Outback for a 2017 Legacy. My husband had purchased his Crosstrek at Secor the previous year. He immediately called Russ Jolly and started the wheels in motion. I met with Russ for a test drive and knew this was the car and dealership for me. Not only was Russ knowledgable but fun to be with. It wasn't all about the sale. I had a very definite wish list and Russ went out of his way to find what I was looking for even coming in on his day off. Russ is truly an asset to Secor Subaru.

Thomas O.

9 de sep. de 2016

We knew what we wanted and Russ Jolly made it easy to get. We took a test drive, ordered our color & options, and let Secor/Russ do the rest. When Secor delivers a vehicle it's an event. Aftermarket options are presented, and then your salesperson goes through every detail of the car with you. I've bought a bunch of new cars, but this was definitely the best

Audrey Traylor

5 de sep. de 2016

Secor Subaru and specifically Russell Jolly were straight forward, honest, informative and friendly and made this car buying experience pleasurable. I highly recomend this dealersip and sales person. I love my new Outback!

Roxanne L

1 de sep. de 2016

I was looking for my first new car and I had heard great things about Secor Subaru, so that is where I decided to go. My parents came along with me to help me with the car buying process since this was my first new car. The environment there was very relaxed and everyone was very friendly. I worked with Russ Jolly and he was friendly, helpful, knowledgeable, and patient with all the questions I asked, as well as the questions my parents asked. He was able to help me find the perfect car for me and got me a great deal on it. He allowed me to test drive the vehicle several times before buying it. He wasn't pushy at all and understood it was a big decision to make. Russ made the process easy and less stressful than I imagined it would be. He even checked in with me the day after I drove it home to see how things were going with my new car and made sure I didn't have any more questions. I drove from 1 hr away to purchase my car at Secor and it was definitely worth the drive! I have been driving my car for 2 weeks now and I love it soooo much!! I am so grateful for the wonderful experience I had at Secor Subaru!!! I would definitely recommend to go here to buy a car and to work with Russ!

Rio252fret

30 de ago. de 2016

Let me just say from the minute Emily answered my phone call she was very helpful and understood our situation. She was able to find the exact vehicle we were looking for, and monthly payments as well. The down payment was originally $1,000 she managed to lower that significantly and was able to just come in sign paper work and drive right out no hassle what so ever !!! Thanks again Emily! And the finincial manager Carl!! Greatly appreciated...and would highly recommend to at least drop by and see there awesome cars and sales .

Bonnie1313

29 de ago. de 2016

my appointment was on time. They even washed and vacuumed my car, I have been busy so it was appreciated very much. Staff very friendly.

Carvv

29 de ago. de 2016

My first service for the new 2016 car. Love how clean, organized and professional Secor is! Listened to my questions and they provide support and help with a ready smile! Highly recommend Secor!

Catherine Shafer

26 de ago. de 2016

I had my Forester in for an oil change and tire rotation be for a trip to Pa. The service dept. checked the car over and found that I had a cracked steering belt and called to let me know. I am so glad they check things over so carefully! Thanks for the great service :)

mclelt1

26 de ago. de 2016

We did our research and went in knowing what we pretty much wanted. Our Salesman, Russ, did a great job of working through all the options and really showing us what mattered. They worked with us on getting what we wanted and there was no fuss. I have been to other dealerships in the area and you feel like you are almost being bullied at times. It was a nice relaxed environment, no pressure at anytime, and I truly felt like they were working with me to make sure I was satisfied with everything. As car purchases go, it was a great experience and I would recommend their establishment to anyone that is looking to purchase a vehicle. I particularly like the fact that Russ took the time to go over all the options in the car once we finish our purchase. I know I will be going back to Secor for my next purchase.

Subielovegirl

23 de ago. de 2016

I have gone to Secor now twice for my vehicles. My first experience 3 years ago was great and this time was exceptional. The entire process was quick and easy from returning my lease to buying my new car.

East33

23 de ago. de 2016

Because I live an hour away from Secor and New London we plan our day around our service visits. The staff is always knowledgeable and courteous and when they say the car will be ready at a certain time, it is. They are true professionals. It's worth the drive.

Grammy

22 de ago. de 2016

I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it was vacuumed and appeared to be washed too...what a pleasant surprise!! However, the mechanics got dirt and grease marks on the seats and glove box. When I mentioned the seats upon picking up the car (I hadn't noticed the glove box right away), they took it right back in while I waited, and attempted to clean the seats. They told me to keep an eye on the spots because they had to dry, and weren't sure if they had been successful.When I came back the following week for an unrelated service (buy a key to replace a key I had lost), I mentioned that one spot hadn't come out, and also mentioned the glove box this time. Within a short time, I had my new key, all the marks were gone, and they didn't charge me the labor cost to make my key because, they said, "You shouldn't have had to come back for marks that we made!".Talk about making things right! I was shocked that a dealership would reduce a $57 bill to $0.00 to make things right - just for a couple of grease spots and a little inconvenience. Unheard of these days! Thank you Secor!

sdg06001

22 de ago. de 2016

My experience at Secor Subaru was just top notch. Russ Jolly was incredibly helpful, patient, knowledgable and fun to work with. He goes above and beyond what is typically expected and made the car buying experience a blast. I highly recommend working with Russ and buying through Secor!

Heidi Galan

22 de ago. de 2016

I have been a customer of Secor Subaru since I bought my 2012 Subaru Outback several years ago. I recently purchased a 2008 Subaru Impreza for my youngest daughter from small, non-Subaru dealer in Watertown. I decided to bring it into Secor for an oil change, safety check, and to check a couple of problems we were having. It ended up that there were many problems that needed attention. I work with Christine McGlinsey, and she really helped me make the decisions necessary to have this vehicle safe for my 16 year old daughter. She also helped me by working with the sales manager to give me a discount so that I could afford the work that needed to be done. I feel that Christine went well above what was expected as a employee and look forward to dealing with her again in the future. Heidi Galan

Kevinand Deirdre

22 de ago. de 2016

Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful - I always recommend Secor!

Crayola1

20 de ago. de 2016

Russ was excellent to work with! He made the car buying experience an easy, painless process. I would fully recommend going to Secor Subaru to buy your next car!

Pats5150

18 de ago. de 2016

Russ Jolly, is a fantastic salesman that cares. He's very knowlegeable and went the extra distance to make sure my wife and I were happy with the vehicle.

Jake Greene

18 de ago. de 2016

I wish the other car dealerships that I have service and purchase relationships with in SE CT were anywhere close to Secor Subaru's service/sales. I only have 1 Subaru left in my family's car fleet but I never cringe when I have to take it in for service. I always no what I going to get both before and after. I can't say that about other dealerships I need to interact with for sales and service.

Debra

16 de ago. de 2016

I have been driving Subarus for close to 25 years and when I've moved I've always been happy and comfortable befriending the local dealer. Recently a friend told me of a problem she had with a dealership in our area, minutes from my home and strongly suggested I try Secor Subaru in New London. Somewhat reluctant to move so far out of my comfort zone as the nearby dealer had been so convenient for so many years, one Saturday I decided to go the extra 20 miles or so. I walked in and met a relaxed young woman who was happy to help, but not in the aggressively eager way that is often found with car sales people. At first I wasn't even sure she was a sales person, as I discerned whether I might be disturbing her at her desk, but soon I realized that she was genuinely happy to discover I was Subaru shopping. I had originally intended to spend my Saturday visiting a few dealerships, and ended up spending several hours with Emily Mara who made it so comfortable for me to pore over color options and try driving different models, that I was relieved to end my visit placing an order. She has a rare combination of caring, patience, warmth and intelligence and she succeeded in helping me get to that elusive feeling of knowing I was getting exactly what I wanted. She made herself completely available to reach via email phone or text and I knew her mission was to be a successful saleswoman as measured by the happy people she served, and her pride in being part of Secor was palpable. The service was literally over the top as she offered to drive to my home and switch cars for me to enable me to complete some of the details that completed my purchase. Thanks to her, I am driving a car I absolutely love and look forward to continuing to receive the best service I can imagine and seeing her happy face when I come back. How fortunate I was to walk up to her desk that Saturday as she is an exceptional woman and I'm grateful I took a chance on Secor and Emily.

James Carbonneau

15 de ago. de 2016

I recently purchased a used vehicle from Larry Becker at Secor Subaru. There was a dent in the fender that they fixed without my asking. A few days later I noticed a scratch on the front bumper. The body shop replaced the entire bumper. They provided excellent service and I was very satisfied with my vehicle. I would recommend them highly.

CSJones

7 de ago. de 2016

We went to Secor after getting a bit of a runaround from another dealer with regard to the delivery of the Crosstrek we wanted. I walked in and met Emily who not only had the exact model, trim level, and color I supposedly had to wait 3 weeks for on the lot but quickly and pleasantly got me a better deal with better financing on a better equipped Crosstrek than I had been offered by the other dealer! Emily was amazing at our vehicle delivery and walked us through the whole thing while helping other customers as well (and whenever felt abandoned or forgotten, she was great)! We highly recommend visiting Sevor for your Subaru needs and whole heartedly recommend Emily Marra as the go to sales person for your purchase or lease!!! We'll be going back when it's time to replace our RAV4.

BeccaThompson7188i

6 de ago. de 2016

I've used Secor Subaru's service department, Mr Keith Mattingly, many times & am always pleased with their honesty & trustworthiness. I've requested to have maintenance done that they notified me wasnt necessary at that time. I recently purchased a used Subaru from this location as well. Mr Keith Barnes was so welcoming & made us feel comfortable as soon as we walked in. He made the process so smooth & I never felt the typical salesman pressure you usually do when you go to a dealership. He made sure everything was taken care of & that if I needed anything in the future that he would help me take care of it. Thank you Secor!

Jeff and Sandy

5 de ago. de 2016

We had been shopping around for a used Impreza Sport Limited. We got in contact with Carlos Pineda and he worked with us to find the perfect one. He answered every question we had and responded quickly to our texts and phone calls. He made this a very easy and stress less experience. If you are looking for a Subaru, new or used he is the sales expert to go to. When we look for our next car we will go see him for sure. Thank you! Jeff and Sandy.

M1Tanker

2 de ago. de 2016

After 4 years as a loyal Subaru customer, I brought my 2012 Subaru Impreza in for a problem (understandable with 165,000 miles on it!) and found out I needed a new transmission! It was time for a replacement, Emily was hands down the best salesperson I have ever dealt with on every level! Extremely courteous, knowledgeable and professional. She worked with me on getting me what I needed and steered me away from what I didn't, my credit is less than perfect with having recently gone throw financial problems (divorce) and she made the deal happen where others probably wouldn't have been able to! Extremely pleasant buying experience with Secor Subaru all the way around but Emily is the reason I purchased my Subaru there! Go see Emily Mara and you will have a VERY positive experience guaranteed, highly recommended-200%!

Mike2016

29 de jul. de 2016

We have purchased three Subarus (for three different drivers in our family) from Carlos Pineda at Secor Subaru in the past five years, and it was a great experience every time. He was always very helpful, courteous, sincere, knowledgeable, and professional, and he took great care to make sure we knew all about the vehicles and options. Carlos helped make each experience relaxed and enjoyable, we will definitely buy from him again in the future, and we certainly recommend Carlos and Secor Subaru to our friends and family.

KimT43

17 de jul. de 2016

Emily was amazing and very patient! It had been 14 years since my last car purchase and I had so many questions. Emily had all the answers. The entire Secor team was friendly and helpful.I am completely happy with my new Subie!!

Phia1102

11 de jul. de 2016

Carlos Pineda was my salesman. He was professional, courteous, and efficient. It was such an easy transaction, from start to finish! (He even arranged to take care of delivery paperwork for the finance manager because the finance mgr was booked and it was the only day I could take delivery)

Favalora4

8 de jul. de 2016

Love my 2013 Subaru Legacy ! Russ was a great sales men very knowledgeable of the Subaru product, easy going and payed back! Would highly recommend Russ and this dealership !

Phyllis G

7 de jul. de 2016

I met Emily one day while I was strolling through the used car lot. She showed me a few more, and then we discussed some of the things I was looking for in a next car. Over the course of a few weeks, she alerted me to possibilities by email. Last Sat afternoon, she sent an email about a low mileage 2010 Outback. I went down, test drove the car and 30 mins later I filled out the paperwork to buy it! I picked the car up today, and could not be happier.Emily was perfectly delightful to work with in buying a car. She has excellent customer services skills, she is very knowledgable about Subaru cars, and the added bonus was having a female salesperson to work with which is just a nice thing.

Skippy

5 de jul. de 2016

We have bought several Subaru's from Secor. Carlos has been great to work with and has provided straight forward customer service to make the process of buying a new car simple.

Yeahyou

3 de jul. de 2016

I really appreciate how my salesman Carlos took the time to walk me through the entire car buying experience. He was polite, knowledgeable, and always available whenever I had a question.

Hollyacoley

29 de jun. de 2016

My mother and I love the professional and friendly Staff at Secor! Always a great experience,great selection of cars and Carlos Pineda really cares about his customers and makes the whole process a joyful experience (which it should be)! We recommend Secor to friends and family alike. My son Trevor bought his first new car there and could not be happier with his experience as well. We will come back again and again !!!

opinion123

18 de jun. de 2016

I don't think the customer service offered by Carlos Pineda could've been better. We got what we were looking for at a fair price. It's not our first Subaru. We're looking forward to many good years with it.

roadtripguy

18 de jun. de 2016

Combine great vehicles, helpful, knowledgeable sales and service staff, with honest, courteous treatment and you have what I experienced at Secor Subaru. I am cautious, so I do my research and used a major consumer organization to check out the car and the deal. Russ got us a great car at a fair price. Even a minor glitch finding a car with just the combination of accessories we wanted was handled professionally. This is my fourth car purchased from this dealer.

KrisB

14 de jun. de 2016

I just picked up my new Subaru Forester from Secor Subaru, and it was THE MOST pleasant car buying experience I've ever had. My sales person, Russ Jolly was a pleasure to do business with. He was very personable and incredibly patient with me while I asked my million questions!

Ledyard2016

3 de jun. de 2016

After visiting a less than friendly Toyota dealership, my family and I ended up going to secor Subaru. Everyone was extremely friendly and Russell completely helped us pick the right car. He educated us on the car we were looking into and really made us feel at home. There is no other dealership or person I have put more trust into than Secor and Russell. Completely satisfied with not only our purchase, but the wonderful treatment we received.

NewCar123

26 de may. de 2016

Secor Subaru really took care of me. While juggling a move from out of state, graduation from a master's program, and the start of a new job, the team at Secor Subaru really went above and beyond to make sure that I had everything I needed to make my purchase of a 2016 Crosstrek XV as smooth and easy as possible. I really felt as if Russ Jolly - my salesman - and Paul Holden - the location's manager - were there to help me get what I needed and wanted. It feels great to be a part of the Subaru family!

Mysteryman123

23 de may. de 2016

I picked up a pre owned Passat from Dan Mirles and it was a dream experience come true. He knew everything about the vehicle and the whole process was quick and easy. Dan is a hero when it comes to buying a vehicle and would recommend him to anyone. Thanks Dan, myself and my family love you and what you do. xoxo

Weberandrewt

23 de may. de 2016

My salesman, Dan Murles is the man. He hooked me up with a great deal on a 2016 Brz. He made it an easy process and was very knowledgeable of the product he was selling. 5 stars *****!

westa6

23 de may. de 2016

I was passing by Secor one day - noticed the WRX on the hill...I was in the market for a new car. I've looked into WRX's before, but been laughed at by other dealerships. Most reasons because I was a chick & could not possibly want a WRX or how could a girl drive STICK. There was no questions asked with Dan. He was so accommodating. That day was raining - he pulled the car into the bay so I was able to look it over; test drive ect. No snarky remarks. He gave me straight forward facts about the car & FREE CAR WASHES FOR LIFE! He is always available if I have questions or concerns. Easily to be reached. Reasonable price & I wasn't hounded. Quick sale. He even stayed late because I'm always late & wanted to make sure I got my car ASAP - I would definitely buy my next car from Dan again!

mepl617

23 de may. de 2016

I purchased my first subaru, the 2nd in my family, from Secor Subaru. My mother had a fantastic buying experience in 2010 when Carlos sold her the pearl white Outback. In 2016, it's still in great shape, so when I told my mom I needed a new car, she said "Let's go to Carlos at Secor." He went over every nook and cranny of that Subaru crosstrek that I'd "seen driving around everywhere." He put up with my six months between shopping and actually buying the vehicle. He was only too happy to keep me in the loop about the car's trip from manufacturer to dealership. He made sure I had a loaner vehicle in the interim while I waited for my new car to arrive. A former marine (always a marine), he takes care of his clients, and should be commended for his excellent service. It will be a while until I need another new car myself, but I plan on coming back to Secor, where they continue to take very good care of my family and our cars. Thank you Carlos!

Chloe

23 de may. de 2016

I recently visited Secor Subaru looking for a used vehicle with some life to it for my daughter. In speaking to the Sales Rep Russ Jolly he showed me a vehicle that not only matched my expectations but exceeded them. The car he showed me was a 2013 Nissan Sentra in excellent shape, low mileage and when driving it - it ran like a new car. My daughter ,also, was extremely delighted with the condition of the car and at the right price. Mr. Jolly was knowledgeable, polite, and above all not pushy. Keep in mind this is the second used vehicle I have purchased from Secor Subaru and my first purchase was equally as good as this one. Signed a very appreciative customer........

rcornell86

19 de may. de 2016

I had a great experience with Russ at Secor Subaru. Everything was straightforward, easygoing, and painless. Nobody was pushing an agenda. I felt that his interest was in helping me find what I was looking for. I would recommend Russ and Secor Subaru, and I hope to have more dealings with them in the future.

jfandjf

14 de may. de 2016

The experience with Secur Subaru and Carlos was very pleasant. Carlos was very personal and professional along with the other individuals we dealt with at Secur. He took the time to show us every detail. The entire process was very pleasurable. Everything was explained in detail.. There was no hassle, and no rush. Carlos knew exactly what we wanted and answered all our questions and concerns. He was very knowledgeable regarding the process and the car itself. We would recommend Carlos and Secur Subaru to our friends and family.

Motsnrub

10 de may. de 2016

Contacted lots of dealerships and looked at lots of different cars. Secor was the best choice for price, great staff and service. Emily was great to work with. Made sure the sale went smooth and we got the car we wanted. Pleasant experience. I would buy from Emily and Secor again. Highly recommended.

CToutback

9 de may. de 2016

I would highly recommend Emily. I visited other dealers that were sleazy and not trustworthy. This was NOT the case with Emily. She was friendly, pleasant to work with, and very honest. Emily responded to my emails quickly. Gave me an excellent price on my new car and trade in. I would definitely work with her again.

bcrutch2016

7 de may. de 2016

Starting with my eQuote from the dealership to the final sale, the staff were friendly and helpful, and not once did I feel rushed or pressured. Travis Cox was friendly, and professional, ensuring that my needs were met, and that I got the best price possible. I left the dealership with great satisfaction, and in a new 2016 Crosstrek. I would recommend this dealership to anyone looking to purchase a Subaru, be they long-time owners or first-time buyers.Thank you, Secor Subaru.

booksmart

2 de may. de 2016

i received a very fair trade-in price and fair sales price. sales promptly located (from another dealer) the vehicle in the trim and color i requested.

TeeJayCT

2 de may. de 2016

In three years I have purchased two Subarus from Carlos Pineda (Sales Manager) and Paul Holden (General Manager) at Secor Subaru in New London. These sales were done with a sense that the dealership was more like family than typical retail sales experience. I should know. I am a retail sales manager! My first experience at this dealership for a used 2010 Impreza led me back to my new 2015 Crosstrek and I couldn't be happier. I've referred a few people to the Secor family and all had the same fantastic experience I had. Thank you both for your excellent service and continues business!

Lars Johnson

2 de may. de 2016

Secor Subaru has made purchasing my 2016 Forester a truly pleasant experience. Emily Mara and her great attitude towards the customer and the Subaru lineup were outstanding.

alc161723!

1 de may. de 2016

I recently purchased a 2016 Subaru Outback from Secor Subaru. The overall experience was excellent. Emily Mara took the time to get to know me vs simply selling me a vehicle. As a result I purchased the car that had the options that I needed as well as wanted.

East33

1 de may. de 2016

When my wife and I were ready to buy a new Subaru about 4 years ago we made the mistake of going to a dealer in Warwick, RI that tried to flimflam us with the old bait-and-switch technique. I said to myself that I was going to track down Carlos Pineda who had sold me a new Subaru in 2003 when he worked for a now defunct dealership in North Kingstown, RI. I found him at Secor in New London, called him and we virtually put together the deal over the phone. It was a no-brainer when we got ready to trade again in February so we went with Carlos and Secor once again. What a smart thing for us do to. They are a bunch of square shooters at Secor. It might be an hour's drive away from home but it's definitely worth it.

Robey

1 de may. de 2016

I have been to all the local Subaru dealerships and Secor wins hands down.I have purchased 10 subarus from Secor and will not go anywhere else. Their low pressure and informative sales style is the winning ticket. They really work hard to listen to you and inform you of all the information you need to buy the perfect vehicle for your needs. Carlos is hands down the best sales person I have every worked with. How many car sales people become a friend. ?? Not many. Carlos will change that.I have sent many family and friends to Carlos, and they all agree. Carlos is TOPS.The service department also work reals hard to be perfect. It's the service after the sale that has won me over.

Mwood2015

30 de abr. de 2016

I have bought 2 Subarus from Carlos Pineda. My first was over 10 years ago. He recognized right away that I was the one buying the car, not my husband. He answered my questions directly and was patient, friendly and knowledgeable. When it came time to replace my 2004 Outback with a new car I went back to Carlos. He had kept in touch with me over the 11 years. He made the whole process fun and exciting! His personal service makes it so easy to have my car serviced and his knowledge and love for Subaru made the purchase easy. I love my new Subaru!!

Reani

30 de abr. de 2016

I've bought/leased a LOT of cars. Secor Subaru was by far the lowest pressure, most informative dealer I've been to. Carlos listened to my needs, and tailored a deal that met all of them. Want to buy? No problem. lease? No problem! My test drive was informative and enlightening. I was on the lot three times before I decided and not once was I cornered or pressured. Closing was a breeze and I left there knowing more about the car than I have known about any of my cars. Usually they close the deal and show you how to start it and maybe pair your phone. Not these guys, they went over EVERYTHING on the car with me. They even answered questions I had a week later. They actually know about the cars they are selling and that is very refreshing!I stalked my car as it was built for me and tried not to pester too much but Carlos has the patience of a saint and didn't mind. He even let me tweak my order at the last minute. I have since sent 2 friends (and one before I bought) and all have had similar positive experiences. I would not hesitate to send anyone there.

Kennyrichards3

30 de abr. de 2016

I have purchased 2 used and 2 new Subaru's from Secor! Carlos Pineda was my salesman and I can't say enough, every thing has always been great! My family has been buying Subaru's from Secor Subaru for over 10 years and have purchased a total of 9 so far! I recommend the service department as well Bill has always gone above and beyond to make sure all repairs and services are done right the first time (though we've had very little repairs as the Subaru is built with pride and they don't like visiting the service garages!)

Author

30 de abr. de 2016

I enjoyed my experience here, it was easy to navigate the process of leasing my first new car, and I really look forward to being a part of the Subaru family!

New Subaru owner

29 de abr. de 2016

I started my purchase in Hawaii and got a hold of Dan Mirles. With his help I was able to pick out my new car and add all of the extras that I wanted. By the time I got to Connecticut he was ready to pick me up and a short time later I was driving off in my new Subaru Forrester. Great Service that went more than just a few extra miles.

Dottie3

28 de abr. de 2016

We bought a Legacy in February. We love it!! The whole experience was s quick and easy one. Our salesman, Daniel Mirles was great, so helpful!!!

April-Elizabeth

27 de abr. de 2016

I am coming into this dealership with nothing to my name. Within the same week I was in a car that I feel in love with. Dan was my salesman and he had amazing customer service and personality. Everyone in that dealership were over the top nice. It's was an amazing experience and I would go there again and again. Also when anyone talks about looking for a car I will always recommend Secor Subaru of New London, CT

S_Kirchhoff

27 de abr. de 2016

I went in to take a look at a car I saw online. Dan was EXTREMELY helpful! He dropped what he was doing to show me the car and test drive it. He was very informative and definitely knew what he was taking about. What I liked most was how he was very personable. He was genuinely interested in you and what your needs/wants were. He worked around my budget and made it happen no problem! I never felt pressured into purchasing the car, which was a relief. One thing Dan did that really stuck out was not even knowing if I would go through with buying the car, he made sure he took it home the night before I went in the second time to talk finances, just so no one could purchase it on me. THAT is amazing customer service right there!! I highly recommend Dan Mirles if you are looking to buy a car and have no problem referring him to anyone and everyone! Thank you again Dan for going above and beyond for me!! I am so happy with my purchase and everyone loves the car :)

EmilyA95

26 de abr. de 2016

Went into Secor to purchase my first car after bouncing around other dealerships, Christine happened to be out on the lot and was extremely welcoming. She listened to all my wants and needs. Showed me all the cars I wanted to look at and maintained complete patience. I ended up falling in love with my 2008 legacy and Christine helped me through all the steps giving me not only an amazing deal but the best experience. This dealership is amazing and definitely knows how to make you feel welcomed and comfortable !

rhes1014

26 de abr. de 2016

Excellent service and price. This is our second car purchase in a year. Delivery process is very thorough and informative. Would highly recommend this dealership to others.

Bob

18 de oct. de 2014

I have purchased 3 Outbacks and 1 Forester from Secor over the past 14 years. I have had all of those cars maintained by the Secor service department and I have never been disappointed in any way. I find the staff to be extremely knowledgable, professional and honest. Three of my cars were used and one I bought new. The Secor sales department is excellent as well. I give very high marks to Secor Suburu in all categories.

Lex & Hen

22 de sep. de 2014

My husband and I just bought our 2015 Subaru Forester at Secor. We worked with both Everette and Dave, and then with Carl at the end of the process. Everyone was wonderful. There was a no-pressure vibe throughout the process which we really appreciated. We had a difficult scenario with our previous car breaking down unexpectedly, thus leaving us upside-down on the loan for that car. Secor worked with us on that as best they could and as quickly as they could, which we also really appreciated. Dave was helpful, available, patient, and not pushy at all. And we love the car so far! We are happy with our choice at Secor and glad we found them!

Anthony

13 de sep. de 2014

Worked with Mr. Evert Dahlquist. Took a test drive, ordered the model I wanted, picked it up a few days later, enjoy the car.

Mike Foley

12 de sep. de 2014

The radiator in my 2012 Outback failed. Had the vehicle towed to Secor on Wednesday afternoon. They replaced the radiator assembly (no charge - warrantee) and had my car back to me Friday. Looks like it was washed and vacuumed, too. Service desk staff are very pleasant and responsive, both on the phone and in person. I am very pleased - will certainly buy my next car here.

Tom

29 de jun. de 2014

This is my third Subaru purched from Secor Subaru. Brian Ichter has been the salesman for all three. Brian is low keyed, very knowledgeable about the cars and not overbearing. He guided me through his cars and was very responsive to my requirments. I had gone through Concumers Reports and all options online so I would know just what I wanted. I purchased a 2015 Forester. The sale process was expeditious and professionally done. The car was delivered as promised and at a vey competitive price. I highly recommend Secor Subaru to anyone looking for a Subaru. And I strongly recommend Brian Ichter as the best type of salesman to work with. No games, just value.

HappySubaru5

20 de jun. de 2014

Carlos is warm and welcoming and truly the most honest salesman we have ever encountered in car sales. We just bought our 3rd car from him and have recommended him to several friends, all of whom have been very happy. Keith and Joe in service are also wonderful and you never feel pressure that you will get a huge "unexpected" bill. Everyone at Secor is tops in our book. Truly a great Subaru family.Best,Karin Gatch

Jeremy & Colleen

12 de jun. de 2014

I checked out Secor's website late one night and submitted requests for online quotes for a couple of 2014 Foresters and received responses almost immediately. I got a call the next morning and by 10am I was at the dealer checking the vehicles out. I met with Brian who showed me the vehicles and I put a deposit down. Thank you Secor Subaru, specifically our salesman, Brian Ichter for your patience. While purchasing our vehicle we had a couple other things going on, Brian was very patient and helpful while we jumped through some hurdles before picking up our vehicle. He communicated well and came in on his day off so that we could pick up our new Forester. Thank you Brian & Carl for making this such a great experience! I can't wait to put a few more miles on my new Subaru!

pnh

4 de jun. de 2014

Love driving my new car! I want to thank the staff at Secor Subaru, especially my salesman, Brian Ichter. He made the car buying experience (which I would rather have my teeth drilled) easy and honest. They were upfront in answering every question I had. I got service, a great loan rate, and a great car.

Susan

30 de may. de 2014

Secor Subaru sales staff are exceptional. From the first step on their lot, there was no pressure and no eager salesperson waiting to pounce on me. They greeted me professionally and offered factual information. My sales associate, Brian, was wonderful to work with. Within 30 minutes of arrival we had a sales agreement signed. As I waited for my car to come in, Brian kept me up to date on the potential delivery dates, eventually delivering well ahead of what I expected. The actual delivery was also completed in a reasonable time (less than 90 minutes). I was very pleased with the entire process.

Terry, an Old, Dusty Retired Engineer

29 de may. de 2014

As a retired engineer, I can be a real pain-in-the-a__ when it comes to dealing with salesmen who don't know there product well and pretend to be your friend. I haven't been the market for a new car in over 14 years so I was apprehensive venturing out to look at new cars. I did considerable homework on-line and reviewing Consumer Reports. I decided the make of cars I would be interested in. I chose to look at Subaru, Toyota and VW. All of these cars had good reviews and seemed to keep their high quality over the years. I started my quest at Secor Subaru because it is owned by Charley Secor with whom I had a great relationship with buying 2 SAABs from him in the early 1990's. I was very impressed on how much he new about his cars while being very honest and enthusiastic about SAAB's. Charley has done well and expanded his ownership to include Subaru's. When I walked into the showroom it was like stepping back in time, same building and similar friendly and knowledgeable salesmen. Brian Ichter greeted me and offered to share his extensive knowledge of Subaru's. Brian was just what I was looking for. Low keyed, very knowledgeable about the cars and not ever overbearing. He guided me through his cars and was very responsive to my likes and dislikes with each model. After being very disappointed with the competitions approach to selling their cars I returned to Secor Subaru and purchased a 2014 Outback. The sale process was expeditious and professionally done. The car was delivered as promised and at a vey competitive price. This old crusty retired engineer was pleasantly surprised with the Secor buying experience and would highly recommend them to anyone looking for a Subaru. Oh, in closing, Charley Secor happened to be at this facility when I was there and enthusiastically greeted me remembering my name from 20 years ago during the SAAB years. Charley and Brian are good people. Stop by Secor Subaru and I hope your experience will be as good as mine.

Barry

23 de may. de 2014

I've bought a number of cars from Secor Subaru. There are few chores in life I loath more than having to buy a car. But Secor has made this as good an experience as I suppose it could be. For the past purchases, Carlos has been our salesman and he has been excellent. He remembers me. He remembers every vehicle he's sold me. He is knowledgeable about the differences between each of the models I own and have owned (the flasher on your '06 was over here, now it's over here). They are open about their pricing and show us the real invoice. They are honest about the profit they need to make -- I don't expect anyone anywhere to sell things at a loss. But I haven't found them to be excessive. The work with you and are flexible. The sell is anything but hard. I've purchased both new and used vehicles and feel I've been treated fairly. Have I walked away thinking I might have got a little better deal? Of course - doesn't everyone? But overall I've been treated fairly and have got a good product. The service department has consistently done a good job, and in the very few instances when there's been a problem, we've been able to resolve matters to my satisfaction. Some Subarus have unusually long windshield wiper blades. I prefer not to pay anyone to change a windshield wiper blade. Not being able to find the correct size elsewhere, I've purchased blades from the parts department (a cumbersome process). On more than one occasion seeing me walk out with the blade one of the service guys will follow me, mention that they can be tricky to install (as indeed they can) and then, without charge, have done the deed for me. It's nice to know that a neighborhood dealer is, indeed a good neighbor.

New to CT

16 de may. de 2014

I recently moved to CT. after living on the west coast for 30 years. I decided that a 2nd car, with AWD, would be something that my wife and I would appreciate having. I began my search online, checking out several dealerships 'used car inventories'. I found what I was looking for and emailed Secor for more information. After just a few email exchanges with Brian I was on my way to the dealership for a test drive. I decided to buy the car on the spot. Fair price, no haggling! The car was detailed, filled with gas, registered with the DMV and completely ready to go when I returned to Secor to pick it up. I would recommend Secor to anyone in the market for a new or used Subaru. I gave the facility 3 stars because the showroom is small and the sales personnel have very little room to make a customer comfortable and offer little, if any, privacy during negotiations.

KPellinen

9 de may. de 2014

This was my second time buying an Outback from Carlos at Secor Subaru! He is great at his job and will go above and beyond! They really will work with you and give you top dollar for your trade in! I will continue to work with Secor Subaru sales team for my future Subaru purchases! :)

Anonymous

20 de nov. de 2013

Brought our subaru to secor to get fixed. Horrible experience. Bill, the service manager, was so inconsiderate. Very rude and mouthy. Had our car for five days and did nothing. Called and said the car was fixed so we came and picked it up thinking everything would be fine. Happily paid the bill and drove the car a half a mile and the same problem happened. Brought the car back an they admitted they couldn't fix the car. So yore telling me we just paid 200 dollars for absolutely nothing? Not acceptable. Not to mention, during the doc days the car was there, they kept saying thy would call and update us. They never did, not once. And anytime we called them they had no new info to tell us. Basically don't ever go here to get your car fixed. Horrible customer service and had to fight to get our money back. If you have a problem call subaru of America. They helped a lot with filing a complaint.

db727

21 de oct. de 2013

We are return car buyers to Secor Subaru in New London. We went specifically to Carlos Pineda since we had already had a very positive experience with him. This is the third Subaru that we have purchased from Secor Subaru, New London and we return because they have credibility with us. Our Subaru's have been reliable and long lasting and I like that there is so sales push. Carlos takes time and not only answers all questions, but he also offered advice for things that I hadn't thought of. This third time I feel was a good decision as were times one and two.

Laurie

8 de ago. de 2013

I have never had a better experience buying a car! I always hate buying cars, but not this time. Andy was fantastic to work with, I would recommend him to anyone.

Deirdre

8 de ago. de 2013

In 2009 we purchased an new Subaru Outback from Secor and worked with Brian Ichter. He was very easy to deal with and got us an excellent price with no pressure. Since then, we've had the car serviced at the Secor Service Dept and I can honestly say that all of the service personnel have been very easy to workl with and always have been very helpful and honest. We've kept the vehicle maintained based on the Subaru guidelines and it still runs extremely well after 120,000 miles. Today, we again worked with Brian and purchased a 2012 Impreza. Brian was very honest and helpful throughout the process and got a fantastic deal for us. He made the whole buying process enjoyable and easy and again with no pressure. He also spent a considerable amount of time today before we took the car, explaining all of the functions of the car and even paired our phones to the Bluetooth. The car had many new features and he took the time to go over them all and answered all of our questions. When we drove out of the lot, we were very comfortable in knowing how everything worked. We will continue to have both of our Subaru's serviced at Secor and would highly recommend both their sales and service.

Kathy

7 de ago. de 2013

Best dealership experiance I have ever had.Andy did a great job.I got lowest bottom line price with out going back and forth a zillion times .Very easy. More important I love this car.I'm getting a real 31 MPG for around town driving,and 35 MPG on the highway.This is our 14th Subaru.Bill and the service deparment are the best ever,and we should know after 35 years of driving Subarus.Charley Secor should be proud of his company they are simply the best. I recomend them to all my friends,and relatives. Kathy

Kelly

1 de ago. de 2013

If I could give zero stars, I would. Awful experience. Never going back or would ever recommend this place to anyone. Bill was awful to deal with, rude, and inconsiderate. They had my car for a week for an over heating problem and they claimed there was nothing wrong with my car. The day after I got my car back, it over heated on my way home from work (an hour drive) and I was stranded. Bill left me threatening voicemails and hung up on me when I called.

thethunderbird

18 de may. de 2013

I purchased my first car from Secor Subaru, a BRZ. Walking into the dealership I knew they had one on the lot, all the specs on it from reading online, what I should be paying and most importantly that I wanted to buy the car. This was the fourth dealership I had gone into under these circumstances. However, being from out of the country I needed to make sure I could get financing at a reasonable rate.When I walked in, the salesman who greeted me was Andy Stevens. Andy asked me what he could do for me, showed me the car and let me ask him questions. When he didn't know the answer, he was honest about it and wrote down what I wanted to know. He said he wasn't sure about the financing but he took all the info I could provide. He never once pressured me into putting down a deposit, buying the car or trying to get me to buy something else, which every single other dealer I went to tried to do. He just said "I'm going to do my absolute best for you here, I can't make any promises, but I'll do what I can." It took a week of hard work between Andy and Karl, the finance manager, going back and forth between themselves and the banks and requesting info from me to get my financing done before my car rental was up, but they pulled it off. Andy even came in on his off days, something I truly appreciate.No mentioning any details, but Andy and Karl did everything possible to accommodate all the strange specifics and learning it took to get me my car as a new resident. When every other dealer tried to push me into their rehearsed pressurized and mechanical sales process, the guys at Secor made me feel comfortable by playing on my terms and meeting my needs. They really put the customer first and I can't thank them enough. I don't often write reviews but I figure that this is the least I can do for both them, and anyone who wants to buy a Subaru and walk away feeling great about it.

Ct Pilgrim

29 de abr. de 2013

I just bought a '09 Forester Premium at Secor. Carlos was my salesperson and he was wonderful. We took the car out for a test drive. He was very knowledgeable and answered all of my questions and explained the many functions of all the bells and whistles available on the Premium. At no point was he the typically "pushy salesman". When I came back for a second test drive, Carlos was with another client, but managed us both and we went for another very thorough test drive before I made up my mind. Carlos made doing the paperwork easy. I recommend Secor Subaru very highly.

thalialh

13 de dic. de 2012

Brian was great. We went months ahead of actually planning to purchase a car without knowing that we really wanted a Subaru, but he was so great it helped convince us this was the right care for us. Secor had more of the attitude that they have a great product and they don't need to pressure anyone.Paul was very straight forward and gave a great value for our trade in.All-in-all one of the most pleasant car buying experiences of my life.

F Souza

20 de mar. de 2012

Misrepresented the trade-in and pulled a different (lower) number when I went in to actually do the sale. Then, when questioned actually said "I don't need to do business with you!" This was knowing full well that this purchase would be the third purchase at this dealership and all repairs having been done there on my other two cars for 12 years. He's right, I don't have to do business there and am looking to buy the same car somewhere else.

ifishdaily

10 de may. de 2010

Made an offer of cash for a new 2010 Legacy no trade to Paul and to Charlie (owner)neither person called me back.My guess is that after buying 3 cars there they aren't interested in doing business with me anymore. I did even contact Subaru industries directly. no answer

realtime

6 de feb. de 2007

I've purchased many cars over the years. My salesman Brian couldn't have been more professional and knowledgable. If you're thinking about a Subaru, I highly recommend calling Brian. It would be time well spent.