pep57

8 de jun. de 2016

Took the time to work with me with no pressure sales. Sales man Franco Casalinova even delivered the car to my home. First time ever purchased a car at this dealer. Great customer service.

Cooptrav07

18 de may. de 2016

The dealership lost not one but two checks for my down payment and now I can't get plates til I pay them again.... I will never go back again !!!

Harley

13 de may. de 2016

Love my Buick Regal ! I visited a couple other dealerships but Serpentini was the best and last one. Jim Lucas was like a friend. Very knowledgeable in all aspects of my visit ! Getting a loan was a breeze on Jim's part ! I needed some minor body work done , they took care of it exceptionally ! A very nice experience dealing with Serpentini Tallmadge !!

pens1975

12 de may. de 2016

All I can say is they take care of you. The salespeople are great. They work with you not against you. The car I bought was more than I ever thought I was able to get and they took thier time and got me the deal I needed and not some back and forth "let me talk to my boss" game. My sales person was amazing and made the experience fun. Thier finance guy was a straight shooter and laid it all out and there was no gimmicks or hidden fees and we got the payment we needed. If you need a car then look no further! Trust me because I did at first and they all played the game. Bottom line is they are trustworthy and nice to be around...... Although they still wouldn't let me test drive a Vet but I don't blame them for that

DGMC047

9 de may. de 2016

AJ was easy to work with. I was afraid he was going to be pushy. But he wasn't. AJ worked to get us what we needed. And Garth was able to answer our questions about the financing.

Aaron Reedy

7 de may. de 2016

WORST DEALORSHIP EVER!!! I am an 80% disabled Iraq War Veteran and limited on income. My wife and I went into this dealership based on a great review from our neighbor who is good friends with the Owner of Serpentini and his 2 sons. We spent several thousand on a Ford Taurus and not even 1 1/2 miles and less than 5 minutes after driving off the lot the car starts to break down. We live in Cleveland so I called the dealership to ask if we could bring it back and they said no. Then they said to bring it back another day and they would look it over to see if they could help with anything. I set up an appointment but on that way there the car couldn't even go over 25 miles per hour and was stalling out. I took it to a local repair shop and then asked if they could reimburse us for ONLY $140 of the repairs even though to this day it sits at the shop with several hundred dollars in repairs needed to get this car running. I sent Serpentini the repair bill showing it was paid, it was forwarded to the used car manager and I have left a message only to be ignored and NOT reimbursed even though I have proof saying they would do so. This is how they treat disabled veterans!!! WILL NEVER do business with them again and I am passing word around to all my veteran friends & organizations this same experience.

Cindy

17 de abr. de 2016

My salesman, Nick was extremely kind, dillegent and there for me. I was given great customer service where that is lacking in many places today. I never felt taken advantage of, and as a woman buying a car alone, that says and means a lot. Even the financing part was painless! Thanks Nick for a great car buying experience! I will definitely come back to this dealership in the future.

Kim

3 de abr. de 2016

AJ was very professional and went above and beyond expectations! I would highly recommend him and the dealership for any car buying needs. . A very pleasant flawless experience!

Buyer

13 de mar. de 2016

Scott was very nice and helpful, they were selling when I wanted to buy . Good job to the team and thanks for the great truck !!

unhappy in tallmadge

9 de mar. de 2016

I purchased a car from this dealership a couple years ago, I was in a very bad spot in my life and needed to get into another car. I searched online which seemed like forever until i found a Toyota Corolla 2010 advertised at $10000, super condition with low mileage. I called and spoke to Carol who was extremely nice and helpful. She could help me out in my situation. I was then refereed to Nick in reference to the car. I test drove it and the windshield was cracked, of which Nick said no problem with getting it fixed. nick was nice but nothing spectacular, I knew what car i wanted so he didn't have to break a sweat. when all the paper work was drawn up i noticed that the price increased by $3000, when i questioned this Nick refereed me to Mark, This guy had one simple response to my questioning the price increase and his exact words were " you can buy it or don't" really? He was rude, an attitude that he could care less, I questioned again and explained i printed off the information from the web site and he replied with that same exact response concluding our conversation with "is that all?" Well needless to say I did take the car, I felt trapped in my personal situation and because i wanted to get a decent car, he is right it was my choice and i took the car. I still drive the car today and love it very much. However my financial situation has greatly improved and I have an awesome credit score. But the experience I had with Mark and the way he talked and treated me I found unacceptable, and will never go back or suggest to anyone just in case they have to deal with him. Even the porter who got my car ready when I picked it up was outstanding, friendly and kind. Simply was it that they just had me pay for the windshield for them to sell the car? or is that the way they do business with people down on their luck for the moment... However it leaves a terrible feeling with me every time i think of the bad experience. Be wary and walk away if you have to deal with any one who treats you this way.

Bill

6 de mar. de 2016

I was luck enough to speak with Jim Lucas on the phone at the beginning of my search. He asked some questions, took the time to find out what I needed in a vehicle and from there it was easy. He and Rick did everything they could do to make the process go smoothly and it did. Rick Sako was a pleasure to speak with also. Jim followed up afterward to make sure I was completely satisfied. Good folks, good experience! Next time, this is where I'll start!

Joshncara221

5 de mar. de 2016

We had a good experience there wish price was smaller but we are still happy with out purchase. And will return in the future for another purchase. Thank you very much.

Cathy2016

4 de mar. de 2016

On a Saturday with sunshine in February, Jim Lucas helped make a dream come true! I secured a great lease price for a beauty of a 2016 Malibu and a very easy experience with easy-going Jim informing and working to get me what I wanted. Definitely would highly recommend Jim Lucas at Tallmadge Serpentini Chevrolet!

Sean F.

29 de feb. de 2016

Nick Appicella literally made buying my new Impala effortless. All I had to do is tell Nick which model I wanted to purchase, and with in a few hours he had a list of vehicles available to choose from that were readily available. I couldn't believe his patients. The first vehicle I picked out of the bunch wasn't exactly what I wanted, so Nick went out of his way to find the exact vehicle I wanted at another dealership. When it came to price and payment Nick new right where I wanted to be and he made it a no haggles deal over the phone. When I arrived at the dealership the vehicle was out front shining like a GEM ready for delivery and Randy Roberts in finance was waiting for me with paperwork ready to sign and banks lined up for the loan. Once done in finance Nick went over the whole entire vehicle and its systems to make sure I was comfortable with operating the vehicle while driving. Cudos go out to Nick and the whole Serpentini staff. I will by again and highly recommend this dealership and especially Nick. Thank you!

Wendia

28 de feb. de 2016

Excellent place and people!!! I love my new car. I highly recommend serpentini Chevrolet it's a great place !!!!!! Thanks again for making my purchase possible!!!

Pam S

28 de feb. de 2016

Dylan in the service department is excellent. He always makes sure that we get in quickly for the service needed on our vehicles. He also makes sure that what ever needed to be done is completed correctly and in a very timely manor. He has outstanding customer service and is always a pleasure to deal with!!

Dwags

26 de feb. de 2016

Our salesman is Jim Lucas. He was helpful with information on many types of vehicles. He answered all of our questions and was very courteous. All of the people at the store greeted us and we're very polite.

JenniferLisowski

18 de feb. de 2016

Nick is the best! He went to great lengths to get me the exact vehicle I wanted and did his best to keep the payment where I wanted it to be. He answers all questions you have and makes sure you know everything you need to know! Randy was great also! He was very helpful while signing paperwork and made sure I knew what I was signing. Thanks guys!

happywithchevy

13 de feb. de 2016

It was a great experience. Nick A. was great to work with. Also liked a Honda Civic but your treatment sold us on the Malibu!

Max2230

10 de feb. de 2016

Nick Appicella was a good salesman that was easy to work with. He answered all of our questions and was flexible and accommodating. I would go there again and have Nick help me.

Don

4 de feb. de 2016

Its a long story. But in the end they do not inspect there cars like they say they do. Bad breaks and tires. Not nice people When you call them out on a problem

chipp

29 de ene. de 2016

Nic Saltis was very knowledgeable and courteous. Nic was able to expedite the entire deal rapidly and I was very satisfied with the deal and the vehicle.

brian

27 de ene. de 2016

I stopped in after the dealer had closed on a Friday night and seen a impala that looked really nice. sent a email when I got home and got a reply rather quickly. agent in Saturday morning to see Jim took it for a test drive and they was able to find a lender for my credit challenged past. I was happy with the way I was treated from the start to the finish of the deal. I would be more than happy to return and to the dealer for service or refering a frind to them.

Angela henning

24 de ene. de 2016

Eveyone was very helpful, pleasant to talk with n made my car buying experience easy! Thanks to everyone and there efforts. I love my new car!!!

Gary & Susie

17 de ene. de 2016

We want to thank Rick Dawkins for helping us find a very nice 2011 Ford Ranger for my husband. Rick answered all of our questions and set up an appointment to come in. Wed stopped by earlier in the week and Sean helped answer any other questions we had. When we decided to purchase our 2011 Ford Ranger for a very good deal Randy Roberts answered all questions we had on financing it. We would recommend this dealership to any and all who want to be treated professionally and honestly.Susie & Gary Quintrell

chevy man 357

16 de ene. de 2016

The airbag system light came on in my 2012 Colorado and shut down the system so I called Serpentini chevy to get an appointment to get it fixed.When I arrived there on Thursday AM Dylan Stout was the service advisor to great me. He wrote up the problem with my truck and explained the approx. time and cost it was going to take to check the system out since the truck was just out of warranty by time and not miles. After a couple hours of going through the system the problem was found to be a defective wire inside of a door. The wireing harness had to be replaced and was going to be a very expensive repair because of the price of the harness. After calling GM and addressing my concern to them they contacted the dealer ship and confirmed the problem and came to the conclusion the harness was defective from the factory and sent a new one so the repair was made and the cost was more reasonable for me. Thanks to Dylan he saved me quite a few hundred dollars that day. This is only one of the reasons I buy and take my vehicles back to Serpentine Chevrolet for repairs. They care about their customers and go the extra mile to take care of them. I send a big thank you to all the employees at Serpentini Chevy and will continue to do business with them. Jack Worthington

Laura

9 de dic. de 2015

Everyone was very professional, courteous and efficient. The free water, donuts and coffee is a nice touch along with the car wash. Very much appreciated.

J Smith

8 de dic. de 2015

My name is Jeff Smith:we bought our new malibu on 12/5/15 from Dan Swartz i give 5 stars in all catagories.he was very knowlegable,curtious,and helpful.thanks Dan.

Rita

5 de dic. de 2015

everyone is very helpful and freindly and you do not have to wait very long before your car is done

Rick

28 de nov. de 2015

Every time I come into your service department and talk to Dillon, he is the most honest, trusting, and professional service personnel I have ever worked with. He should be acknowledged as a valued employee.

Harry

27 de nov. de 2015

Nick was great he even put air in the tires of the car I did not trade in, then drive me home in my new truck.

DigitalCapture

26 de nov. de 2015

Simple oil and filter change and tire rotation. These guys were professional and quick. They are the "Dream Team". I will be back! Count on it!

Alyssa

25 de nov. de 2015

Your service team goes above and beyond to take care of me. I will never go anywhere else and constantly recommend your shop as well as your sales.

bigal4395

19 de nov. de 2015

I requested a test drive online. Nic contacted me letting me know the car was still on the lot and we made arrangements to test drive that night. Nic was very friendly and attentive when I arrived. I drove the car but needed my wife to drive it also. She was at work so Nic let me take the car to her on her lunch break. Went back to Nic after the wife drove the car and made him an offer. We agreed on the price, filled out the paper work and picked up the car the following day. I have only had one other auto purchase go this smooth. It was a joy. Had the car for 3 days and wife loves it! I wish more dealerships could be like Serpentini of Tallmadge!Thanks Nic!

Aaron27

12 de nov. de 2015

My wife and I had a great experience when purchasing our vehical at this dealership. The salesman went out of his way to find us veterans deals on the vehicle and he even stayed after his shift to help us purchase the vehicle we had wanted. He was also very knowledgeable about the product and respectful and patient with my wife and I.

Tonya

10 de nov. de 2015

Everyone is very friendly, the waiting room is nice and very clean. It did take it little longer than expected, but that happens, so I was patient.

Truck customer

2 de nov. de 2015

Had a great experience at Serpentini Tallmadge buying a new truck from Jim Lucas. He was a great guy to deal with, very helpful and an all around nice guy. He was fast and helpful with financing, explained everything in good detail and was easy to talk to. Pricing was well below market value within a 100 mile radius and I give Jim Lucas a five star rating in Customer service and likability. Thanks Jim for all your help. The dealership finance officer Rick Sako was very helpful as well and wrapped up the deal within 15 minutes, explaining ever aspect of the purchase in detail. Best actual experience I've had buying a vehicle. Thanks again Guys!

Rald

24 de oct. de 2015

Took half a day off drove over an hour to visit dealership fully intending to purchase a vehicle that I was communicating with the salesman about. he clearly know my expectations on pricing and promised the sales manager would be aggressive in working out the sale if I came down - despite those assurances, sales manager did not move one dollar from the internet price. Now, it's anyone's right to hold on their price but it is just wrong to drag someone way out of their way on a false promise in hopes of squeezing a sale.

happyshirl

24 de oct. de 2015

When I came into the dealership to look at/and or purchase a new car, I was fortunate enough to have Bill Fellows as my salesman. He is so easy to work with as well as very knowledgeable, and I came away very happy with my new car. He's very professional, helpful and - most important - friendly.Shirley Wittman

Kim

21 de oct. de 2015

The service team at Serpentini Tallmadge is great! I know my car is well maintained and that safety and reliability are priorities. Mike was very helpful and scheduling an appointment so I would not miss work was easy.

Christine

20 de oct. de 2015

Bill Fellows did an awesome job informing about the vehicle and loan process. He was very easy to deal with and is an asset to your company. I will definitely be buying from him again in the future!

Gina

15 de oct. de 2015

Worked so hard and did so much to get what i needed. Went way above and beyond. Excellent customer service.

Jack

13 de oct. de 2015

I just came in for an oil change and filter. I've been dealing there for some time and have never had a problem. thanks

Patricia

30 de sep. de 2015

oil change and tire rotation 45 minutes later I was leaving, didn't take long at all. GREAT, also all the free coffee to drink and also a tray of pastries

Susan

23 de sep. de 2015

Service has been great to me - Dylan is fabulous and very helpful. brought a friend with me who was interested in purchasing a new SUV. Sales treated both of us horribly and had no interest in helping her. She would now never purchase a vehicle from you and I'm sure I probably wont again either. The rudeness from sales was beyond belief. I was so embarrassed for you people....

Constance

22 de sep. de 2015

This was a recall. Got an appointment at my convenience. Enjoyed a quality cup of coffee. Before I left, they washed my car. What more could I ask for?

mjkane52

17 de sep. de 2015

I have worked on 2 purchases an one lease with Mr. Lucas over the last 8 months. Fantastic service, communication and attention to detail. I will be back to Mr. Lucas for purchases of our company vehicles and my family vehicles.Completely satisfied and thankful for a great experience.---Michael Kane---

Gerhard

12 de sep. de 2015

Fantastic! Trouble starting car. Got me in with no appointment and out same day. Could not ask for more? Thank you Dylan.

Joesph

11 de sep. de 2015

We felt the salesman Nic Saltis gave honest answers and did not pressure us in any way. He was very helpful throughout the car buying process and even offered to let my son play with his computer while we were waiting for the sale to process.

Jeremy

11 de sep. de 2015

I had my local dealership call about a pickup in the morning and they made a deal with Chris. Settled on a price site unseen and had arrangements to get it picked up. My local dealership got a call the next morning saying that it was no longer available and that it was sold to someone else. After some investigation and calling them personally, I came to find out that they had a better offer that afternoon on the day we had made a deal and sold the pickup to someone else after they had made a deal with us. When I personally called them Jim told me "That it was just business." Which means that they are MORE WORRIED ABOUT PADDING THEIR WALLET THAN TAKING CARE OF THEIR COSTUMERS AND KEEPING THEIR WORD. My feeling has always been that costumer service comes first and that your word should mean something. I would not recommend doing business with this dealership ever!!! They are not very honest people. Jeremy

Peni

10 de sep. de 2015

Michael ( service write up) was very helpful and very professional, He alone will keep me coming back. The mechanic that did the repairs was good also. I am highly satisfied.

Doug

10 de sep. de 2015

It was the best car buying experience I have ever had. Our salesman Jim Lucas is honest, knowledgeable, and went out of his way to make us a great deal, I will say the same for finance manager Rick Sako. I would definitely do business with these two gentlemen again. I have bought a few new cars and always hated the experience, not this time, great people!

Brenda

4 de sep. de 2015

I think your staff are great & very pleasant, they get down to business right away on my car repairs & in no time I'm on my way. Love the waiting room, you provide snacks & coffee, water etc. I give Serpentini an A+

jgc333

4 de sep. de 2015

Bought a used 2005 Subaru Legacy for a great price vs. Kelley BB and Cars.com. There was a haze on the windshield and the rear passenger side door would not open. The used car sales manager said they would repair both problems prior to delivery. When the car was delivered (to our home!) the door was repaired but the steam cleaning of the windshield did not remove the haze. Took a couple phone calls but Serpentini paid for the replacement of the windshield. Awesome dealership!

Ilene

2 de sep. de 2015

Jim Lucas was really a great salesman. He took his time to go over everything thoroughly and answered all of the questions we had.He really made us feel like we were valued customers.

Preshious

28 de ago. de 2015

We previously went to another dealership and we were very dissappointed in the customer service we received. However, when we came to Serpentini we were relieved and very satisfied with our outcome. Bill Fellows did such a great job helping us purchase our SUV. Thank you so much!!

Mark

28 de ago. de 2015

My salesman Dan was outstanding, not pushy, understanding of wants and needs. This is my third vehicle that I have purchased at Serpentini Chevy in Tallmadge and I plan to continue my future business with you. Thank you.

Leo

20 de ago. de 2015

I loved the care of my car and the people who work there are very friendly and welcoming---I felt special.

JeremiahWard1980

20 de ago. de 2015

Jim Lucas is fantastic, as is the rest of the staff I'm sure, great over-all experience. They worked with me on a very rough trade-in, and i appreciate that. Thanks again Jim.

Kristen

16 de ago. de 2015

Great service. As always, Dillon took of us in a very professional way and made the whole experience smooth and easy.Dillon is truly a huge asset to your company.

James H

14 de ago. de 2015

Very pleased with the immediate attention we got upon entering the showroom. We were guided to the salesman, Bill Fellows, who was well informed and very easy to work with. We did not plan on buying a car that day, but was very happy to drive away in a beautiful new Malibu. We were impressed with the finance department and how clean and nice the facilities were at Serpentini.

Amy

13 de ago. de 2015

I came in for an oil change and because my brakes were bouncing. The work needed was more extensive than I thought. The service advisor was not clean in telling me prices. I asked each time she came in if the amount she told me was the new total. She said yes each time, but when I asked if that included the oil change and tire rotation, she said no. She told me each time that the amount she was the total, but then said no when I asked for confirmation. I have never had to confirm so many times to make sure I understood the total cost of my repairs. I would rather not deal with her in the future.

Muffinpatton

13 de ago. de 2015

What a wonderful experience. Thank you Jim for all your help. Love my new Equinox!! Beautiful showroom! Everyone in showroom acknowledged us with a smile!

Beverly

10 de ago. de 2015

Your staff, as always were wonderful. No time wasters there. From the minute I walked into the door until the time I left. And I found out my repair was under warranty! Another plus that gave me a happy face the rest of the day! Thank You!

Steven

26 de jul. de 2015

Purchasing a new car is always a big step and service after the purchase is always a big factor. Both experience's have been pleasing and seamless. Thanks to your staff and my salesman Bill Fellows.

Rick

24 de jul. de 2015

Dylan, Michael, and Rod do a very nice. job. They are friendly, professional, and competent service ppersonnel. I had 2 vehicles in for service at the same time. Dylan kept me up to date on the progress of each vehicle and made sure that the service/repair was done properly so that I did not have to return for the same issue.

Carl

22 de jul. de 2015

I was completely satisfied by the work done on my vehicle but I did have issues with billing. I had a coupon for $39.95 for wheel alignment but was told I had to pay $79.95 for this service because I was enrolled in the Montrose Plan. I am completely baffles on this reasoning.

Jacqueline

18 de jul. de 2015

Having Bill Fellows as my salesman was wonderful. He knows his job, and he helped me get the best deal possible. Thank You very much.

Joyce

16 de jul. de 2015

It is all good. I knew the truck needed repair, since it sat outside during the worst part of the winter. But I didn't really think it would cost so much.The maintenance is always excellent and timely.

Juliana

11 de jul. de 2015

The service was fast and very friendly.The only improvement I would like to see would be a better car wash.The inside windows were cleaner when I came in than when I left.They used a dirty cloth that left a film on the windows.

Kimberly

11 de jul. de 2015

The experience was like no other, I actually enjoyed buying a new car, which has in the past been a difficult process. Nick Saltis did a fantastic job, and was a huge pleasure to work with.

Paul

9 de jul. de 2015

It was very enjoyable, came in in a tight spot, told my salesman Alan what I needed to happen to make a deal and he delivered! Great car too. I am very satisfied.

Cynthia

27 de jun. de 2015

Everyone was friendly and very professional. Dealership is clean and uncluttered. Staff appearance was excellent. Keep up the good work.

Haley

26 de jun. de 2015

Whenever I bring my car in it is always a simple transaction, which I value. I walk in drop my keys off and then I am good to go. They make it easy at Serpentini without neglecting service.

Richard

25 de jun. de 2015

Everyone so very friendly. Quick in and out for oil change.Have been coming here for 10 years for my 2004 Colorado andhave been pleased. Vanilla Coffee is out of sight!

Kim

25 de jun. de 2015

Service is great at Serpentini. The waiting area is nice and my service rep Dylan answered all my questions very well. I have confidence I am getting the best of service when I bring my car in. I highly recommend this dealership. We bought 2 cars here and my husband is just as pleased with the staff when he brings his car in for service.

Sharon

24 de jun. de 2015

Bill was awesome to work with and went out of his way to help with every possible thing. Collin helped to review the technology features of my new car. He was great and Lisa in service recommended I talk to Bill at my last service appointment and that was very much appreciated.

Yankees

22 de jun. de 2015

The salesman Nick was awful including outright rude. Would not recommend! The salesman proceeded to yell at me when I didn't like a particular color car and told me I needed to be color-blind! I assured him that I was purchasing another car at a higher price. Arguing with us in the parking lot. The most arrogant and rude sales people ever! Avoid!

Jeffrey

20 de jun. de 2015

Very smooth! No hassles! Jim was very professional and never made us feel rushed when testing multiple of the same cars

Stamy

19 de jun. de 2015

David Frame provided me with personal care and attention, and there was no doubt that I wanted to purchase my new Stingray from his dealership. He instantly put me in touch with Bill Fellows who walked through my options in detail, made me feel confident in my purchasing choices and decisions, and provided me with regular updates regarding the vehicle's delivery timing. I felt as though I'd known them for a long time because they treated me as one of their own. The Corvette arrived and exceeded my expectations! Thanks to Dave, Bill and the rest of the team at Tallmadge Chevrolet!

cdreamy22292

13 de jun. de 2015

Can I give anything BELOW 0 STARS??The wife and I went to purchase a vehicle, put money down, signed an agreement that we would purchase the vehicle when it came in 2 days later and then 2 days after that we were informed that the vehicle was sold to someone else. My wife called the dealership location they were picking up the vehicle from and was informed that the vehicle was not sold and they still had it and that Serpentini never contacted them to pick up the vehicle. Serpentini Chevrolet in Tallmadge obviously never intended to pick up the vehicle for us! All they offered was to get a different vehicle for us which was not the one we wanted. I WILL NEVER DEAL WITH THEM AGAIN AND YOU SHOULD THINK TWICE BEFORE YOU DO TOO!

Melissa

11 de jun. de 2015

Very friendly staff. Oil change was completed in the time they estimated. My kids love the waiting room and watching cartoons while we wait.

Valerie

10 de jun. de 2015

I called the dealership twice to schedule an appointment regarding a low tire pressure issue. The operator attempted to connect me twice but was unsuccessful due to no available service representatives. The operator asked if I had wanted to leave a message for a callback, I agreed. I left my contact information along with a very detailed message. It was shared that I would receive a return call from a member of their service department. I waited a half hour and had yet to receive the courtesy callback. I called again and was able to connect with a service representative. I stated my concern and shared that I would stop by on my way home from work. The issue with the low tire pressure was resolved in a very efficient manner. Michael was friendly and quickly started the intake process. The wait in the customer lobby was pleasant. The only concern I had was that I did not receive a callback as requested but was able to have the issue resolved. The only area of concern is to have the callback request honored if that is the given expectation.

Beverly

7 de jun. de 2015

Great customer service. The process of buying and picking up my new 2015 Impala could not have been easier. Thank you Nick and Rick.

Pati k

30 de may. de 2015

I came into your store 3 years ago, my credit was terrible. I couldn't get the car I wanted, this was NOT my salesmans fault. He did help me get a new Spark. My first new car:). I called it Sparky. Well,having Sparky helped me clean up my credit. For my birthday this year, I thought, I really wanted a Cruz 3 years ago.I wonder if my credit is clean enough for me to get it now. I walked in and Bill Fellows, my sales man listened to what I wanted and with in 15 minutes I knew I would be leaving with my new Cruz. I love my car! And I can't thank Bill enough for all his help and kindness. If you go in ask for Bill, I know you won't be disappointed.

Leanne

29 de may. de 2015

I was made to feel very important. My sales man Nic Saltis was very delightful to work with. Took his time showing me cars and going over all the details of the car so I was able to make an informative decision. Was a please to work with. Everyone was very courteous to me. I have already referred a friend to contact Nic Saltis.

Ethel

27 de may. de 2015

I have never come in contact with anyone at Serpentini that wasn't courteous, friendly, and very helpful. It has always been a pleasure to do business with them.

Debra

27 de may. de 2015

There was a recall on the power sunroof on my Malibu. I was there all of forty minutes, the work was done and I was on my way. Treated very well by staff.

Paula

27 de may. de 2015

I appreciated the time Daniel took to show me the car and how much we were able to do by phone. He was very helpful and I felt he dealt with me honestly.

Shellie

25 de may. de 2015

Brought car in per recall notice. Enjoyed coffee and a Danish for the short time I was there. In and out very quickly.

Cynthia

18 de may. de 2015

Dave introduced me to Jim Lucas and they made the purchase of our new Equinox simple and smooth. We found the Equinox we liked and drove off the lot in less than two hours. They gave us a great deal and also gave us all the rebate's and incentive's without asking. Can't beat that !

George

17 de may. de 2015

Took care of my 2006 ignition key recall and reset tire sensorsquickly and to my satisfaction. All at no charge......thank youvery much!!

Jennifer

15 de may. de 2015

Honest sales and customer service. I never felt I was being talked into anything- I told them what I wanted and they made it happen- in the price range I wanted to pay! I walked out with 2 NEW cars in one day! Thank you Bill Fellows and Randy Roberts!

Justin

15 de may. de 2015

Everyone at the dealer is very nice and willing to help and my salesman nick was great gave me a awsome deal and I'm sure will take care of anything I need. Thanks to everyone love the truck!!

Ashley

13 de may. de 2015

Everyone was nice and eager to help. Nick S. Was great! He didn't pressure us into a vehicle, he allowed me to choose what I wanted. Nick stayed over well past 930, to make sure I got my car and was able to take it home that night. Could have had a better experience!!

RM

6 de may. de 2015

Just bought a brand new Silverado Custom from Nick Apicella, and I couldn't be happier, don't waste your time, just call Nick or ask for him at the store. The entire process was completely painless and easy. I struggled 2 months of with other dealers and bad salesmen trying to get a deal done. I'm super lucky to have found Nick. We did everything via email and phone, I showed up and there was my truck, ready to roll. The exact truck I wanted, at a payment I wanted. I was in and out in under an hour, which is helpful for a guy with my schedule. Nick was completely professional, as was Rick in the business office. No pressure at anytime, just a genuine want to put me in the truck I wanted. Thanks Guys, you've earned a faithful customer!

rich.maynhart

6 de may. de 2015

Just bought a brand new Silverado Custom from Nick Apicella, and I couldn't be happier, don't waste your time, just call Nick or ask for him at the store. The entire process was completely painless and easy. I struggled 2 months of with other dealers and bad salesmen trying to get a deal done. I'm super lucky to have found Nick. We did everything via email and phone, I showed up and there was my truck, ready to roll. The exact truck I wanted, at a payment I wanted. I was in and out in under an hour, which is helpful for a guy with my schedule. Nick was completely professional, as was Rick in the business office. No pressure at anytime, just a genuine want to put me in the truck I wanted. Thanks Guys, you've earned a faithful customer!

William

5 de may. de 2015

Jim is the sales men ever I was able to every thing over the phone woooww was that nice all I had to do is go in and sine the papers

Diana

5 de may. de 2015

Bill Fellows was excellent. He answered all of my questions, made me feel important and valued as a customer, and turned a potentially bad situation into a very positive experience.

Geoffrey

4 de may. de 2015

The People there are very nine the place is clean and they make you feel at home knowing you car is in good hands

Matthew

30 de abr. de 2015

Quick. Easy. Nothing outside the lines. Great ability to work with me! Got me in a truck for the price I wanted, no questions asked!

Julian

26 de abr. de 2015

It was a great experience just like it was the first time we bought a car from there. This is the second one I've purchased from there and it's a great car at a great deal. Scott worked hard to make it happen for me and I appreciate every second he spent to get this done. I would defenetly recomend Scott and Serpentinii to everyone.

Kim

21 de abr. de 2015

Every time I've been to Serpentini (including buying the 2 cars) has been an extremely positive one. I'm impressed with the follow-up and the friendly reminders and thank yous I get via email. Customer Service is excellent! Serpentini makes you feel special and welcome.

Patricia

17 de abr. de 2015

I got my appointment the same day that I called and It was fast and the staff is very friendly, not to mention it was free.

Augie

13 de abr. de 2015

Jim Lucas is an outstanding salesman. He offered to drive the car I was interested in 45 minutes so my wife could review the car from her work place. She took a test drive from the parking lot of her employer. That kind of service sealed the deal. Outstanding.

Jason

7 de abr. de 2015

I have had the pleasure and displeasure of going to many dealerships over the years. Lets face it buying a car is not a great experience. However, the service people that took care of my issues were really really great. ps I don't respond to surveys but made an exception since I was truly impressed with the level of customer care.

Ellen

4 de abr. de 2015

I had several issues to take care of befor my salesman could put me in my new car through it all he never lost his patience or smile. I will recommend Serpentini and Jim Lucas to anyone buying a new car!

Kathleen

2 de abr. de 2015

Everyone at your dealership was very nice and helpful. I guess the only negative comment I had didn't really reflect on your dealership but on the GM policy of replacing defective parts when my mileage exceeded the recall recommendations. My air bag is still inoperable on my 2009 Colbolt because of my mileage. No fault on you. Thanks so much for the excellent service on your part!

Sharon

1 de abr. de 2015

Everyone at Serpentini Tallmadge are courteous and professional, especially our salesman Bill Fellows. My husband and I are return customers and always feel we are treated well whether we are purchasing a vehicle or having one of our vehicles serviced. We can always trust that we are getting our moneys worth when dealing with Serpentini. Thanks for making our car purchasing a pleasure.

Frank

1 de abr. de 2015

Everyone was very very friendly. Lisa made sure I understood everything that was done to my car & what I could expect in the future.

Marcalenea

26 de mar. de 2015

I'm always pleased with the service department. Dillon is always extremely nice and I'm worry free about my service. Thanks Marcalenea Jones

RonaldP95

24 de mar. de 2015

My experience with Serpentini Chevy has been the best experience I've ever had with a dealership. I just wanted to say that Alan Sipple was the most honest, trustworthy, patient, salesman I've ever had and he went above and beyond to assure I was 100% happy with my purchase. I couldn't have asked for a better person to work with. Everyone at Serpentini did more than I had ever expected a dealership to do. When I walked into this place I didn't feel like a customer. I felt like family. Thanks to the help of Alan and everyone from Serpentini, I got into the the vehicle I wanted and am happy with my purchase. I can happily say that you guys earned a lifetime customer.

Pamela

20 de mar. de 2015

Always a pleasure to have service done at Serpentini. All of the employees are so friendly and a pleasure to talk with.

kyleyork92

13 de mar. de 2015

I recently purchased a new 2500 Silverado and couldn't be more happy with it, and the experience I received at Serpentini. Alan made sure I got exactly what I wanted and made sure it was within my budget. I got way more of truck than I ever expected, and couldn't be more pleased. Alan never once pressured me into anything I didn't want, and was very helpful whenever I had any questions. If you're in the market for a new car, and you want the best deal out there, drive up to Sepentini and ask for Alan.

Donna

12 de mar. de 2015

i brought my vehicle for a oil change and a recall. I was toldit would be done in and hour to an hour and a half. It took less of an hour.

MeganLuann

9 de mar. de 2015

Scott helped me and my boyfriend out a lot! He just made it an overall good experience! Randy was awesome too, with the financial side of it!

godzilla1966

4 de mar. de 2015

Bill is very professional and make sure no questions goes unanswered.I will always buy my vehicles from Bill.Bill makes buying a car a pleasant experience.

happy1

4 de mar. de 2015

My Salesman Alan Sipple was Awesome!!!! He walked me through the entire sales process, which was very quick and easy!!! 5 stars for Alan!!!!!! Thank you, Alan for your hard work, and great attitude!!!!

vmpurdy

3 de mar. de 2015

I was referred to this dealership by one my student staff employees. I was very impressed with the excellent customer service that I received. Alan Sipple was able to go above and beyond my expectations. I felt that he was very sincere and genuine with meeting my needs. I had the great pleasure of working with Randy Roberts who was also very willing to work with me with regards to meeting my needs, wants and overall satisfaction. I will definitely purchase another vehicle from Serpentini for my next vehicle.

Edward

2 de mar. de 2015

everything went well, Took a bit longer than I thought to do oil change but I was satisfied with service.

Linda

1 de mar. de 2015

Your service department if great. Very efficient and gets the work on time. I bought my car from Serpentini and will never buy another one. I like the car but your sales department was terrible. It was several years ago so i don't remember the details. I had a list but never got a customer satisfaction survey. I think they knew they did a bad job and didn't want my list of complaints.

Mary

26 de feb. de 2015

Everyone was pleasant and professional. I was treated iwth respect and the staff worked with me for approval. Great experience. I will defintely recommend friends.

ohporter

25 de feb. de 2015

We were in the process of replacing a total loss vehicle with an equivalent used vehicle. After a lot of research and viewing a couple other vehicles at other dealerships I called in and verified that a Ford F150 we were interested was still on the lot. Alan was our salesperson and was absolutely professional throughout the process. It was bitterly cold so he had the vehicle running and ready for us when we arrived 40 minutes after our call. After our test drive where we felt it was a candidate to purchase he was 100% agreeable to the reasonable set of issues we had with it. Alan and the sales management staff worked with us on a price and a set of "we owe" items we needed fixed to where we were very happy with the purchase we made. Alan was outstanding throughout the whole process, understanding that we had done our research, knew what type of vehicle we wanted, and simply needed to decide ourselves between this one and another less upgraded truck from another dealer. The fact that Alan and the team did not hesistate to address the 3 minor issues we wanted fixed made it easy to make the sale.Two days later I returned with the vehicle to address the "we owe" items and the service department took care of them quickly and checked on me a number of times to make sure I was "Ok" while I waited. One item that had to be taken care of with a Ford dealer service department (their sister store) was reviewed with me carefully and I was set up such that I dropped by that dealer the same day and had my numeric entry code recovered. The whole process end to end was great. I'd buy here again.

jwhistle1695

25 de feb. de 2015

After finding a vehicle on AutoTrader.com I came to Serpentini Chevrolet to test drive the vehicle. When this vehicle was not to my liking Jim was extremely helpful and forthcoming with other options that were in my price range and much better quality than the one I test drove. Many thanks to Jim and the rest of the Serpentine team for their help. I'll definitely be back when I'm in need of another car.

Ronald

21 de feb. de 2015

Rod and Dylan were on top of my service call .. They did a great job!!!!I will go back!! Thank you for the Service!!

Samantha

20 de feb. de 2015

Nick Apicella was absolutely wonderful. He did everything he could to get the car I wanted to the dealership, and patiently worked with my work schedule to close the deal. Much appreciated!

Cheryl Barton

13 de feb. de 2015

Still loving my Sonic purchased from Serpentini Chevrolet... with help from Alan Sipple. Wasn't looking to buy a new car...but very happy that I did. Alan made it a point to help me make that happen...he wasn't pushy as some are known to be...it was a good experience and he has continued to check in and ask how things are going. Great job Alan!!!

Richard

11 de feb. de 2015

Serpentini always gives me great service on both of my automobiles. We have dealt with them for many years and are always pleased.

Brittany

8 de feb. de 2015

I did have to wait about an hr and a half for the oil change to b completed but i totally understood because i was a little late. Everyone was very professional and kind. Absolutely no complaints. Amazingly beautiful facility. Top notch! When i bought my car everyone was so caring, kind, and understanding. They helped me through every step. It really made me comfortable.

michelle4she

7 de feb. de 2015

I had prompt service by Alan Sipple over the phone when I called to see if a car was still available. When I got there I test drove it and loved it, but couldn't get financing for that one due to the year and mileage. Alan and his staff then gave me a 2012 Chevy Cruze to test drive. I loved it also, financing went through and I walked away a proud owner of a newer car. He even let my boys sit in the floor model Corvette's and get pictures in them, that made their days. If I had any questions or anything Alan has always been there to answer them whether it be by phone, email or by stopping in to the dealership. He was one of the nicest sales men I have dealt with in a long time when it came to buying a new vehicle. I would highly recommend him to anyone I know looking for a new vehicle. He is awesome.

Raymond

6 de feb. de 2015

I brought my vehicle in for service which wasd purchased at your dealership, for the latest GM recall. The personnel met with me promptly, were very professional, and the repair was made in a reasonable amount of time. By the way, the remodel of the dealership is Great and the building was VERY clean and orderly!

Brenda

3 de feb. de 2015

This is the first I purchased a car here, my car was recalled three times, the service was excellent & all the staff were very profession & courteous. The new waiting area was so comfortable I almost felt as if I was at home.

Scott

3 de feb. de 2015

Bill was very helpful in a very stressful time for my fiance.I want to thank Bill and Randy the finance manager for there great customer service.Serpentini will always have my business when in the market for a automobile and I will refer everyone I know who is the market to Serpentini.

Joe

2 de feb. de 2015

I sent you an email via your Serpentini website in the contact us sectionRead it That glowing email definatly should be sent to Corporate and used for ad

Miles

2 de feb. de 2015

Excellent, friendly, and professional service. Rod Colbert took the time to keep me updated at all times. He did a great job in dealing with an insurance company that was less than cooperative. He took care of the car as if it were his own. Thanks

Ms. Quita

2 de feb. de 2015

Scott Hilditch was a WONDERFUL salesman. I truly enjoyed my experience with this dealership and I have dealt with many. They didn't give me the run around, and I left off the lot with my dream car with a very reasonable care not. I would like to thank the entire staff that worked today for making feel very comfortable. I left off the lot with a huge smile on my face thanks to God and Scott.

Tiffany

31 de ene. de 2015

I appreciated the ease of scheduling as well as the hospitality of all of the staff. Everything was done well and in a timely manner. You guys are doing a great job!

Curtis

31 de ene. de 2015

Great sales experience. Went back to service to look into a remote start and got the run around. Parts counter person condescending. Disinterested in follow get my business. Don't think I'll use deal for service of new truck

Lawrence

30 de ene. de 2015

Bill Fellows is the best! I got way more truck than I need but still can afford it. Thanks Bill.

Gerhard

28 de ene. de 2015

Everything was very good and prompt however even though weather bad it would have been nice to wash off auto then work on it.

Charles

28 de ene. de 2015

overall experience was excellent however I am still awaiting paperwork and check for expenses incurred as a result of a warranty issue

Roger

27 de ene. de 2015

my brand new truck had an unfortunate accident while the dealership had the truck and sent it out to a third party for aftermarket upgrades. The gave me a brand new truck loaner for the time my truck was being worked on in the body shop. I just got the truck back and it looks as good as new.

chevy34

25 de ene. de 2015

I come in to look at suv and he had me take that suv and another one for a ride. The second one was a better fit for my family Thank you Jim. Serpentini is now my only dealership in the furture.

Ethel

22 de ene. de 2015

As usual, I WAS TREATED KINDLY, EFFICIENTLY, AND RECEIVED VERY FAST SERVICE. It is always a pleasure to do business with this company.

Gary

19 de ene. de 2015

We are always made to feel welcome at this dealership. The staff always takes great care of us and our vehicles.

Rick

18 de ene. de 2015

Dylan was as always very professional. He explained up front the repair charges on my vehicle and clearly gave me a time when those repairs would be completed. He is a real 'asset' to the staff at Serpentini.

Terry

17 de ene. de 2015

Hi, I received quick attention as I entered the dealership, I was treated with respect and received fast service on my Auto. Thanks

Pamela

15 de ene. de 2015

Bill Fellows did a great job,working out the best deal for my wife and myself.Due to Bill's hard work,we bought a 2015 chevy cruze and leased a 2015 chevy cruze.

dudmanx67

13 de ene. de 2015

My wife and I walked into the dealership. Jim was standing there as if to welcome friends into his home. He greeted us warmly. offered us something to drink, and asked us what we were interested in. During our conversation He made us feel comfortable and relaxed. He answered all our questions. He did a really good job on getting us the best financing. The best part was there was no pressuring us into a sales. He allowed us the time to think about what we wanted to buy. Really down to earth kinda guy, understanding all our concerns as well. I would highly recommend seeing Jim lucas at serpentine. He will take really good care of you.

William

11 de ene. de 2015

The service work was done more quickly than I had expected and the parts department went out of it's way to get replacement remote door locks for me within an hour so that I could get everything done in one visit.

Fred

8 de ene. de 2015

I was in the area for my job and needed an oil change. I did not have an appointment as I came in after work. The service workers got me in and out within an hour or so

Leo

7 de ene. de 2015

they were very nice to my wife and I answering all our questions and making follow-up calls to see how we were doing with the car and if we had any concerns--a very positive experience--thanks to Bill Fellows especially.

Roger

7 de ene. de 2015

Two hours from beginning to end.. drove in in a 10 year old silverado and drove home in a 2015

Steven

31 de dic. de 2014

My second new car in six year's. I'm a brand and dealership loyal man, I was treated wonderfully and I'll return. My first new car was Corvette in 1964 when Serpentini was West Cheverolet and all my new car's have been Chevy's. 50 year's, thanks.

Judy

29 de dic. de 2014

I apparently got my appointment time wrong, and arrived late. However, they worked me in quickly and took care of my service (recall) while I waited. Everyone was very pleasant, especially the lady who checked me in. The service area and waiting area were both exceptionally clean. Great experience.

skrayeski

26 de dic. de 2014

This was our second new vehicle lease and the experience with Jim Lucas as our salesman has been great. He is always available to take our calls and answer any questions. The lease process has always been pleasant. The service department has always been great too!

Louis

20 de dic. de 2014

Lisa was very helpful in getting our vehicle back on the road as we were traveling and needed to continue our journey.

Jeanine

18 de dic. de 2014

My experience was wonderful. Lance was very polite, thorough and took care of us right away in taking the information for our estimate for body work. I received a call, even earlier than expected, to let me know the van was done. Arriving to pick the van up everyone was quick and efficient in finishing paper work and having it ready for us. I truly would recommend this dealership to everyone.

Lanell

17 de dic. de 2014

I had asked the service rep to have the mechanic do an oil consumption test prior to oil change and he said he would but there was no documentation about it or if the oil level was ok. I now have to do the consumption tests all over again to determine if its a sensor problem or an actual oil loss problem.

traci3815

16 de dic. de 2014

Amazing is all we can say! Great experience, everyone was friendly and Scott our Salesman was outstanding! Thank all of you for making it easy

shep4790

15 de dic. de 2014

Car buying is extremely stressful, and usually a terrible process. I to went nearly every dealership in this town and the surrounding and didn't find half the quality in service I did at Serpentini Chevrolet. They have really made the process fluid and easy. Dan Swartz is a great salesman and helped me find a car I enjoy more every time I get in it. My girlfriend recently bought a car from Bill Fellows recently with the same results. Great dealership that I would recommend to anyone.

Patricia

9 de dic. de 2014

Nick Apicella is a great salesman, I have gotten a new car from him before and He was very courtious to me.

G Dwight

28 de nov. de 2014

I love the new look. Very impressive! People were very friendly and eager to help. Service work was done to perfection.

becky parker

17 de nov. de 2014

Bill is the best! He knew exact my what I was looking for AND was able to make all the figures work so I got an outstanding price with payments I can afford.This is the 2d car I have bought from him I knew he would not steer me in the wrong direction.Now I am the proud and excited owner of a brand new Chevy cruze...and NO ONE including me thought it was possible! I can't stop smiling. Thanks to all the good people at Serpentini who made it possible...but especially to Bill Fellows who really knows his stuff...I

Sharon

13 de nov. de 2014

I brought my car in for an oil change and to get several things looked at and got out of there for $58. No unfair prices and plenty of willingness to help.

Jeffrey

12 de nov. de 2014

Bill Fellows sold me a truck 3 years ago and he was great to work with. We had the deal all worked out before I got there so all I needed to do was come in and sign the papers. When I decided I wanted to trade in my truck for a new one, I picked up my phone and called Bill. He was able to get me another good deal on my new truck and gave me a great trade in for my old truck. I would recommend him to all of my friends and family! I drove 45 miles to purchase my truck through Serpentini Tallmadge when I could have gone to the nearest one which is 3 miles from where I live. I went there because of the great customer service.

Blake

8 de nov. de 2014

The dealership was newly remodeled and looks awesome! My salesman Nick Apicella was top notch! Best in the business I will recommend anyone I know to come here for an all around great experience!!

Benjamin

30 de oct. de 2014

Very good. Everyone was very nice. The snacks, water, and coffee selection was a very nice touch that I was not expecting. Overall, great experience.

Jennifer

29 de oct. de 2014

Scheduled an appointmemt. It took 90 minutes to get oil change. This same service takes no more than 45 minutes at other places without an appointment. If the service was not provided under lease agreement, we wouldn't come back again for that particular service.

Shirley

27 de oct. de 2014

My salesman, Bill Fellows, went out of his way to be helpful. He is truly an asset to your organization. Also, your dealership is so much more attractive since the remodel. I also feel that your service dept is HONEST. I've had the oil in my car changed there a number of times, plus other service. I had taken my Malibu (which I traded in for my new Cruze) to a national tire/repair store a couple of times, and both times they told me a tie rod needed to be replaced (once the right front and once the left front). I brought my Malibu to your dealership and the tie rods were fine. Being female, some places try to bilk women, and that just makes me angry. Your dealership does NOT do that. They are honest, and I appreciate that. (I love my new Cruze.)

cms0678

13 de oct. de 2014

At first I was overall happy, but the vehicle I purchased two days ago was missing the correct key and the owners manual. I needed the owners manual for the door code for my keyless entry and more importantly, I needed the correct key because it only had a spare with no built in fob, like it should. When test driving, I asked the salesman about the key, he stated that it the keys unlocked automatically when he walked up close to it (I can guarantee you that is NOT the case.) Fast forward to today when I called about it and was informed they did not have the original key or owners manual and that I would have to get them replaced at a Ford dealership, and I would have to pay for it. I really think that is poor customer service. I realize you are not a Ford dealership but since the salesman insinuated that I had nothing to worry about it, I strongly feel that I should not have to pay for this. If I had known I would have had to pay and wait at a Ford dealership for hours to get a new key cut and programmed, I probably would not have purchased this vehicle. All in all... do your research and stick to your first instinct. The salesmen should probably be familiar with the vehicle they are trying to sell. It's sad that I know more than him and that I didn't stick to my guns about the key before signing the paperwork and driving off. No one wants to pay $200+ on a key after just purchasing a $17,000 vehicle.

Debra

8 de oct. de 2014

Fast and complete service. I asked questions, they were answered right away and in a way that I understood completely! I love Serpentini and have already referred buying customers, and will do so again and again. Thank you!!

William

7 de oct. de 2014

I wish sometimes the small stuff was 'sweated' a little more. I hear about a multi-point inspection, but a sheet showing that all is never attached to the receipt I get as it is at another dealer I've gone to lately as they could schedule me sooner for oil changes; my decklid was open (unlatched) as I approached the car when picking it up; and my right mirror was tucked in from what I assume was the car wash--same as last time I was in there when I picked my car up. Of course, I didn't realize this until I was driving the car home and needed to use the right mirror.

Charles

4 de oct. de 2014

In the past I have given you top marks all the way around however I couldn't this time. I had an oil change and there is oil leaking from under the car now. Unacceptable in my book. But not enough to give you a failing grade. I feel generous today.

Corinne

30 de sep. de 2014

I always keep coming back to Serpentini. I think this was my 6th (maybe 7th) purchse from this dealer. Always professional and always gets the job done. I am very happy!

willyoung79

29 de sep. de 2014

I was very please with my service at Serpentini, I came in looking for a certain Monte SS and left with a much better SS. Thank you guys so much I love my ride!!

Dave

28 de sep. de 2014

couldn't have asked for a better buying experience

David

27 de sep. de 2014

The professionalism I recieved was incredible. I couldn't be happier with not only the vehicle I purchasrd but also the experience Jim lucas gave me.

Rita

27 de sep. de 2014

I was treated very well and had excellent treatment and got a very good deal and had a very good experence this is my third car from Serpentiniand I will continue to go there for any other future cars.

Jeanette

26 de sep. de 2014

Michael at the service desk is very nice, always smiling. Makes us feel welcome. Plus, we LOVE the hot chocolate!. !!

margaretann.gibson.5

26 de sep. de 2014

We honestly didn't go in to buy; were just looking at options for a truck for our son. Alan met us out on the lot, and he could not have been more helpful. Professional, sincere, no pressure, extremely helpful. We were looking at the option of a new truck, and happened to find a phenomenal 2013 with really low mileage that more than exceeded our wish list. Rick Sako in Finance made it an easy purchase. Everyone involved made this a great experience. I would highly recommend this dealership and Alan.

Davidp217

26 de sep. de 2014

Jim Lucas was fantastic at helping me purchases my new suburban. Extremely professional and assisted me in getting an excellent price. This is my third time buying a vehicle and is by far the best I've ever experienced.

Jackie

25 de sep. de 2014

Came in for recall. Would of liked a call when part came in? Thanks for the loaner car. Dustin is great to work with.

Traci

25 de sep. de 2014

I had a wonderful experience! My salesman Jim Lucas and his manager did everything they could to get me financed! I appreciate everything they did.

Jake Wilson

22 de sep. de 2014

I am very pleased with my experience at Serpentini Chevrolet came in and then we immediately were greeted at the door, and was sat down, immediately taken care of.Very friendly service!!!!!!

Chris N

20 de sep. de 2014

Truly a good experience with buying a car overall, which is ironic that such could exist. Usually there is much haggling, but their online price was reasonable and they honored this. The car was in excellent condition all around, unlike other dealerships who had one mediocre car for a low price and all the other similar but nicer cars were way overpriced. I wish this had been the first place we visited; it would have saved alot of time, gas, and aggravation. We live over an hour away; we already had driven to Columbus 2x's and with no success. I highly recommend the staff at this dealership.

Juliana

18 de sep. de 2014

Very pleased with the way I was treated by Bill Fellows He listened to what I wanted and got in for me.

Beverly

18 de sep. de 2014

this is the second car to we purchased from Serpentini they have done a very good job of keeping me as a customer

Amy

17 de sep. de 2014

Great dealership. Nick Apicella is an excellent salesman. I will recommend him to everyone looking for a car. He made the process of leasing my next equinox extremely smooth.

Trh75

13 de sep. de 2014

I just bought a ram 2500 this week an Alan was very helpful informative also made me feel like he did everything possible to help get me my new truck I will definently be back to buy another viechile from him again

Jwootan

13 de sep. de 2014

My bride to be wanted a Chevy Cruze and would not let it go until she got one. We stopped in and looked around the lot and that's when Alan introduced himself. Alan was really cool, he was down to earth, informative, and did not pressure me to buy. He did everything he could to get me the best deal once we made our choice. We not only appreciate the time he spent with us but also the time he spent serving our country. Thanks Alan

Elizabeth

13 de sep. de 2014

My car was towed to Serpentini after running over something that caused two flat tires. It was late in the evening. By the next afternoon, the tires were replaced according the my warranty plus a needed oil change. Perfect service.

Tia Walker

8 de sep. de 2014

I am very pleased with my experience at Serpentini Tallmadge. Jim Lucas is the best, he was able to get me into a new Chevy Cruze of my choice when everyone else I went to tried to over charge me for what I wanted. I would definately, (already have), tell everyone I know about Serpentini Tallmadge and what they've done for me.

superstar

4 de sep. de 2014

Everyone is always very friendly. Really like the new waiting area while getting service performed.

Tia

3 de sep. de 2014

I am extremely satisfied with my experience, when no one else could help me, Serpenteni got it done AND got me the prices and payments I needed to be at. Jim Lucas is absolutely the best, if I buy another car, I will be going to Serpenteni and seeing Jim Lucas. Thanks guys!

Cory

3 de sep. de 2014

My experience in buying my Silverado was very pleasant. It was a tough truck to find but Jim and team were able to locate and deliver. I was out of town so I had to do everything over the phone, however it went so smooth I would do it all over again if I had to.Thanks so much for your help.

1EricH

31 de ago. de 2014

From minute 1 with Serpentini Tallmadge everything went above and beyond my expectations. Jim Lucas made everything so smooth and hassle free I forgot i was dealing with a car dealership. I will recommend Serpentini Tallmadge to anyone that I know looking for a new or used car.

Randy P

27 de ago. de 2014

My recent purchase of a van at the Serpentini dealership in Tallmadge was made a pleasurable experience by the assistance of sales rep Alan. He was exceptionally cordial, informative, and very committed to putting me in the vehicle I wanted. You are very good at what you do Alan. It was a pleasure.

Theresa

27 de ago. de 2014

The people in the service department were very nice and super quick. The waiting area was very nice and I like the personal service I received.

stfrazier

23 de ago. de 2014

My husband, Kyle, met Allen by just looking at cars. They had a lot in common. Allen was very friendly and NOT pushy like most salesmen! My husband told Allen the type of car we wanted and of course the color I wanted was black, he found one, I test drove it and Wala the next day we bought a Chevrolet Cruze. Allen was wonderful, helpful, genuine and honest!!! Thank you!!!!!!Helen Frazier

fordsforever

18 de ago. de 2014

They sold my Wife a KIA that was a 2002 in really clean shape inside and outside.one month later she went to The beach on vacation. She stopped for gas an noticed a leak and asked the station attendant to look at it. The underside was so rusted up that they deemed in unsafe to drive as every line or part they touched crumbled. The cost fro this repair was over 1500 dollars and she had to rent a car for 500 more so they could order and wait on parts to make it safe to drive.When she got home the exhaust system fell off and while the tailpipe was hanging it melted thru her bumper. Another 329 dollars spent. I went in to talk to them and the General sales Manager started out nice but when he looked at the sale records he said "sorry. you bought it as is". I stated that I could not believe they put it on the rack to check it out saw this extensive rust and sold it anyway. He said they quaranteed safefy and I should have took it to a mechanic for review prior to the purchase! So it is my fault they screwed us! It was NOT safe and needs brakes and what ever else is going to fail. He did offer to take it in as a trade. Now why would I want to get screwed again! The law states as is makes it our problem. But " I am proud to be an America" is xxxxxxxx because morally they should NEVER have put it on the lot.

Cutlass65

12 de ago. de 2014

This is the second car I bought at serpentini chevrolet in tallmadge I received great service both times but this time Alan in my opinion went above and beyond to put me in a new car , thank you Alan. Troy Rings

Joshua

8 de ago. de 2014

service is always a good experience, Dylan always takes good care of me. new look of the dealership is fantastic

Alana Anderson

5 de ago. de 2014

I really enjoy my visit! It wasn't a long wait! Everyone was friendly an I was very please with my choice. I have been to other car lots and they didn't treat me the way Allen did!! I'm so happy and thank you!!

bgraham0906

5 de ago. de 2014

I recently purchased my first new car with serpentini Chevy of tallmadge. I really wanted a used vehicle but I got a much better deal with a new one due to having a vehicle that was recalled by gm as a trade in. Bill was an amazing salesman. He was completely honest and upfront which u don't see much anymore. I highly recommended this dealership.

John

4 de ago. de 2014

Cashier was not friendly at all. Had the look of having a bad day, even though it was 8:00am. Not very welcoming.

David

4 de ago. de 2014

I came back to Serpentini because they treated me right the first time. They did it again this time. Well worth the 1 hour drive. Thanks

Catherine

1 de ago. de 2014

I will continue to have my 2006 Chev. Impala serviced at Serpentini as I feel they treat me right and I trust them to do the work they say for the amount of money they quote to me. I trust the work is correctly completed to keep my car as dependable as it should be. The person who drove me to the dealership (Chris) to pick up my car, which was a blessing to have that done for me, was quite personable and pleasant as I would want someone in his position to be! All around it was a positive, pleasant experience. Thanks.

Natalie

1 de ago. de 2014

The service advisor was not friendly. He hardly acknowledged me when I entered. When I came back to pick up my car, he seemed to have an attitude. He sent me to the girl at the end of the counter for my keys and paperwork. My papers were not there. He did not believe us. He had to come over and check himself. I told him again that the papers were not mine. He then went back to his desk and found them. His customer skills are lacking greatly. He is the reason I would not recommend this dealership. Service is everything!

Robert

19 de jul. de 2014

On this visit I had to have the recall of switches replace on both of my cars. Service manager was very friendly and the work was done in the time he said it would be done.

Betty

18 de jul. de 2014

In this social media, trendy time we live in, it is wonderfully refreshing to encounter a person who personifies CUSTOMER SERVICE. Rod Colbert is that person. Thanks to him, my sister and I have returned to Serpentini after having a very unpleasant experience. Rod took the time to treat us with respect and patience and convinced us to give Serpentini another chance. As far as the work I recently had done, the results were second to none! The quality and perfection that was executed in the body work on my car is unexcelled. My car looks like it just came off the showroom floor. By the way my car is a 2002 Cadillac DeVille.Rod's expertise spills over to his staff by his example. He treats everyone with the respect he deserves to have shown to him. The result is an efficient, pleasant staff that turn out excellent work. It is wonderful to be greeted pleasantly and with a smile. I would certainly recommend your dealership and highly recommend the body shop managed by Rod Colbert.

Robert

11 de jul. de 2014

Everything about the car purchase went very smoothly. Serpentini employees were all knowledgeable, efficient and friendly. Couldn't ask for more. Overall, I am extremely satisfied with the entire experience.

Jackie

10 de jul. de 2014

service center organized and helpful. made apt. ready when I got there. Took my info and called me before work was done. P/up end of day. Also asked if I needed a ride.

Samuel

4 de jul. de 2014

Jim Lucas is an outstanding sales person he took time to explain everything to me about my new vehicle and also took care of some minor things before he turned over the vehicle. Thanks Jim

Lester

3 de jul. de 2014

Came in for recall work. Car was showing symptoms of what the recall was for. Took care of the problem. Quite satisfied.

Christine

1 de jul. de 2014

I recently bought a Cobalt that required the recall ignition part to be replaced. The dealership that I bought the car from was almost 2 hrs away but they had already bought the part for the car so it couldn't be ordered again. Serpentini was willing to call that dealership and have the part shipped to them but realized they had the part in stock.

Debra

26 de jun. de 2014

I took my Traverse in for an oil change, my first. Not only did they do the oil change they did a recall for side airbags in a very quick amount of time. The service rep was extremely courteous and knowledgeable about my needs.

lp1256

24 de jun. de 2014

nick is very informative helpful.i'm enjoying the experience of my first new car. he got me the color i wanted and the right seats.thanks nick.

lartronic

21 de jun. de 2014

I recently purchased a new 2014 Chevy Impala at Serpentini Chevrolet, and I must say, customer service, quality of work, friendliness, overall experience, and price all deserve a higher rating then your survey allows. My husband and I have been dealing with Mr. Bill Fellows since 1993.The customer service we receive from Bill continues to go unmatched by any other car sales person we have ever dealt with. We have, and will continue referring family and friends to him. My overall experience was one ease and comfort from the time we walked unto the lot until I drove the car home. The entire staff should be commended as we were greeted with warm smiles and friendly faces. One may think buying a new car to be intimating, but when dealing with Bill we always know we will receive a fair and honest price. This time was no different, as I received a great trade in value for our 2007 Impala and great leasing price for my new car, all in an experience of ease. Before taking home my new car there was a little bit of work to be done on the back bumper. The quality of work looks factory perfection. As you well know, this new model is quite different then the 2007,and much explaining is needed as "how to" everything works. Bill went over details of the car, but as time allowed, I needed to come back to learn more. My husband and I returned at a time Bill was not available and very kindly Mr. Jim Lucas explained in detail the workings of the car. We appreciated Jim's warm and friendly manner, making sure we understood how the car worked. Jim is truly an asset to your sales team. I/we are having so much fun driving the car, we love it. Thank you to all, especially Bill and Jim!

Cheryl Barton

21 de jun. de 2014

Would like to thank Alan Sipple and the crew of Serpentini Chevrolet for the hard work they did in getting me into a brand new car...which I was there to buy used. I love my car and wish to say a special thank u to Alan Sipple for the kindness and professionalism he showed me...I know I can be a rough costumer, but I went in there wanting what I wanted...and Alan did a great job of not only showing what a kind salesman he can be...never pushy...but he and the rest of the crew bent over backwards to make me happy...this is my 3rd purchase from Serpentini and am pleased to be driving my very first brand new car...thx to u all...great job!!Cheryl A Barton

Debra

21 de jun. de 2014

I became frustrated trying to find a parking place with all the construction going on. Once I made it to the service department, I was treated very well. Dylan was very kind, courteous and respectful. Thank you.

Jerome

18 de jun. de 2014

Dylan and Jason make sure that I feel important and that my car issues are important. I'm confident that they will not stop until my car is back to proper working order.

chodge9733

16 de jun. de 2014

I had seen the truck listed online. I called in and spoke with Alan. He was very polite and checked to see if it was still available for me. He then invited me to come in for a test drive. He was able to let me go for about an hour test so I could show it off to my wife. ;) I returned and Alan asked if I had concerns or anything special I wanted done for the truck. I asked for an alignment and another detail. These were performed at no extra cost to me and came out great. I will definitely be buying all my vehicles from Serpentini from now on and would recommend Alan to anyone thinking of buying a new vehicle. A+ service guys!!!Thanks,Chris Hodge

HamedHamad

15 de jun. de 2014

I want to thank everyone at Serpentini Chevrolet at Tallmadge for their undivided attention, especially Alan Sipple. He was so patient, never pushy and I can tell by his face, how genuine his effort was. I came in thinking I was going to purchase a car, but instead leasing one turned out to be more advantageous (money-wise). I never felt pressured or pushed to change my mind or even change my car of choice. At first, a Chevy Volt was 1/3 cars that I had in mind. However, I was realistic enough to know that I didn't want to budget that far up. And believe it or not, both Alan and the owner of this location gave me a break-down of what I would expect if I did aim for the Chevy Volt. Thus, that is what I wanted. I wanted a new car, but not have a "GLORIFIED" experience that will hurt me in the long-run. Even before we met in person, I was the one who first contacted Alan (it was a referral). From the 3-4 detailed phone calls to the actual meet and greet, I don't think I will find anyone similar. He is subtle, honest, informative, accommodating and just too xxxx likable. I thank you so much for taking care of me and hope our future business relationship will be just as good. Best,Hamed Hamad.

Tina

15 de jun. de 2014

the service dept is great!! anytime i call and ask to bring my car because i have a problem they take a look at my car every though i don't have appointment. GREAT SERVICE DEPT!!!

BrittanyBarhite

6 de jun. de 2014

I drove from Toledo to Serpentini to purchase a Mini Cooper I was extremely interested in. I test drove it and all was fine. I was there until close and employees had already left, but was able to drive away by 6:15pm with my new car. Unfortunately, an hour within my drive, three things began to happen. 1. My trunk light continously went on, causing an interior light to come on every 10 seconds as I was driving home. 2. The car began to rattle terribly. 3. The passenger airbag light came on, meaning the passenger would not have an airbag if we were in an accident. I emailed my car salesman the next morning to find out what I should do to follow up on these issues (Serpentini was closed on Sundays). I live almost three hours away, so I preferred not to drive it back, but was willing to, if they were going to fix the items on my new car. I never heard back. I called and left messages. Never heard back. The rattling became so bad and the car was shaking, so I took it to a local auto shop for an estimate. Turns out the support bars under the Mini were so loose that I could not drive it back to Akron to be fixed. The trunk was also misaligned (and could drain the battery if I didn't fix it since the trunk light kept going on). I had the auto shop fix it, since it was too dangerous to drive all the way back to Akron. I called, emailed and snail mailed a letter with the cost of the repairs and my warranty to my salesman and the general manager. I finally got a call back from my salesman saying they weren't sure what they could do since I didn't have the vehicle fixed at Serpentini. All I asked was to be reimbursed for my $106.75 bill since the car was incapable of making it back to Akron. Also, how did the support bars become loose? It's very difficult for that to happen on a car without a person manually doing that. My salesman said he would check on a reimbursement and I have not heard anything since April. As for the passenger seat airbag, that still is not fixed because it is over $600 to fix it. Also, the local auto shop told me my brakes were squealing so much because they used after market brakes on my car when they replaced them, instead of ones that are for a 2008 Mini. Overall, I am extremely unhappy with the service and expected the new car I purchased (yes it was used, but new to me, and guaranteed to have been looked over by their shop) to work for more than an hour without problems.I wanted to add a follow up to this review. After this posting, Serpentini did respond to me and agreed to repay me for the bill. Thanks

Deidre

5 de jun. de 2014

I had a very good experience at serpentini. I showed up just expecting to look at a few cars and ended up leaving with a brand new car. My salesman Jim was very knowledgeable and helpful but most of all he wasn't pushy!

Agmrita

4 de jun. de 2014

I've bought three cars from Serpentini for our company and worked with Nick Apicella each time. He is right on the job always finding the best prices and financing. Delivery of the vehicles was timely and he went out of his way to make sure each employee understand all its features. I never look anywhere else when I need to find a car.

Theresa

4 de jun. de 2014

Bill Fellows is the best!He is such a great asset to your dealership.The Impala is amazing and so beautiful, inside and out !Thank you for such a pleasant car buying experience. Theresa

Rick

4 de jun. de 2014

I feel very confident that any service work performed on my vehicles will done right. Jay and the rest of the service dept. staff are very competent and professional. My last experience was for an oil change. I was in and out in about 45 mins.

Linda

21 de may. de 2014

My last car was totaled in the flood and Serpentini wasvery helpful in finding a car I liked and could afford.

Michael

19 de may. de 2014

I was pleased with the experience and the price related with the service repair. My only complaint is that my child's car seat was removed for what appeared to be the convenience of the individual moving the car into and out of the service area and I was not told that the seat had been taken out.

marlenec564

15 de may. de 2014

Bought a new 2014 Malibu and really love it so far. Mark Wooldridge was a great sales person, taking great care to explain the features of the car. Great guy! The entire process was smooth - trade-in, financing, etc.. This is the 2nd car we bought here and will buy again.

Robert

15 de may. de 2014

I have 2 Serpentini automobiles and have always been pleased with the service I have done there and also have used the body shop a few times and again VERY PLEASED.

Howard

14 de may. de 2014

Jim Lucas took the hassle out of leasing anew car. He first found out what we were looking for and then found the car we wanted.

Davina

7 de may. de 2014

Service is always timely, accurate, curious and very accommodating. Despite the disruption of physical facilities due to remodeling, service remained very good.

Beverly

1 de may. de 2014

Very professional & friendly even in the craziness of their remodeling! No hesitation when I asked for a military discount for my oil change. I purchased my 2012 Chevy Cruze with you all & have been happy with it & your professional attitudes at the Tallmadge dealership ever since. THANK YOU!P.S. I am still wanting a T-shirt though!

Mirko

29 de abr. de 2014

Very knowledgable and friendly. Whether it's an oil change, repair or issues with MyLink they get the job done.

Rebecca

19 de abr. de 2014

I WAS VERY PLEASED W/ENTIRE PROCESS FROM START TO FINISH. MY SALESMAN, BILL FELLOWS,WORKED VERY HARD TO GET ME THE CAR I WANTED AT A VERY REASONABLE PRICE;THIS IS THE 2ND CAR HE HAS SOLD ME AND HE IS A STAND UP GUY WHO TRULY DELIVERED, MAKING IT POSSIBLE FOR ME TO DRIVE HOME IN A BRAND NEW CHEVY CRUZE! I KNOW IT TOOK EVERYONE ELSE WORKING AS A TEAM TO GET THE JOB DONE...AND I REALLY APPRECIATE ALL THE EFFORT TO MAKE ME A PROUD NEW-CAR OWNER. THIS IS WHAT GREAT CUSTOMER SERVICE FEELS LIKE...LIKE I AM THE MOST IMPORTANT PERSON IN THAT SALESPERSON'S UNIVERSE AND HE (OR SHE) WILL DO JUST ABOUT ANYTHING TO MAKE ME HAPPY. AND THEY SUCCEEDED.ABOVE AND BEYOND. I AM ONE EXTREMELY THRILLED CUSTOMER AND I WILL DEFINITELY RECOMMEND SERPENTINI'S TO MY FRIENDS! BECKY PARKER

chrianhawk

18 de abr. de 2014

My husband and I stopped in to look. He found a vehicle he loved and we were able to test drive it and work with salesman to fit our budget. All the guys there were friendly and very helpful. It did take half the day but it was worth it. We both really enjoyed laughing and having fun with the guys. The car was detailed for us when we returned and they gave us a great deal on our trade in. Definitely refer others to dealership and salesman. Nick was very easy to work with, not pushy at all. He offered us something to drink and made us feel at home. Other customers there were real nice and easy to talk to.

Lesli

17 de abr. de 2014

My first visit, I was able to test drive both vehicles that I was looking at. The salesman located the vehicle I was looking at at another Serpentini location and had it brought to tallmadge within a day. The whole process was quick and easy.

Necee

9 de abr. de 2014

Theron Eulinberg did such a great job helping me purchase my first vehicle, I returned to purchase my second vehicle. Jim Lucas was great at locating the vehicle and having it transferred here in a timely fashion, thanks guys!

Russell

4 de abr. de 2014

service has always done a great job. they seem to care and do what they can to expedite the visit in a very timely manner

cnz2014

27 de mar. de 2014

I was referred to Nick by a friend to find the make and model car I wanted. He exceeded my expectations. For 11 days he searched high and low before finding it. He had the car delivered from New York. His customer service is really top notch. I felt completely at ease in making this big decision. I never felt pressured or nervous. He has a great sense of humor, honesty and helps you in every way possible, and makes sure you're comfortable. He is truly a great salesman from step 1 until the end. I'm satisfied with my decision to go directly to Nick when I needed a vehicle. And so happy with my new car! I will refer everyone to him and I'm a lifetime customer!

anthonyshubert

26 de mar. de 2014

We bought a great jeep and got a great price. Alan and Randy worked really hard to get us the lowest price. We'll be back!!

Fay

21 de mar. de 2014

Serpentini Chevrolet is by far the best Chevy dealership I have ever been to. I drove over an hour to buy my 2014 Malibu from Serpentin Chevy instead of the five other chevy dealers close to me.

s.osby

13 de mar. de 2014

Tharon was a really big help. He helped me find the right car & was friendly. Randy roberts was a big help also. Gave us alot of info.

Robert

13 de mar. de 2014

Excellent experience. I have bought about 6 cars from you over the years and keep coming back. I have already told many people about my great experience. Thank you

Rick

13 de mar. de 2014

Jay, Dylan, and the rest of the service staff are always thorough and professional. I've never had problems with any of the repair work that they have done on any of my vehicles. I am very satisfied with the work they do.

gilhart

12 de mar. de 2014

Nick went beyond the call of duty to find us the car we wanted. He even took time on his day off to ensure to process was on track.

Robert

11 de mar. de 2014

The staff was very courteous. They addressed my concerns and questions In a very reasonable fashion. I was pleased that the techs working on my vehicle lifted the vehicle in the correct manner recommended by that factory service manual. This was a concern of mine because the vehicle had sustained damage at another chevy dealer due to improper lifting. I amPleased they did this correctly.

Patrick

6 de mar. de 2014

Dealing with Jim and Jenifer was great they were very helpful in my current purchase . I will be referring our friends and family to your dealership, as I already have. My Previous truck was from Serpentini as well. Thanks AgainI am Completely Satisfied with your dealership

mls231

4 de mar. de 2014

I came in to to Serpentini in Tallmadge looking for a used car, preferably a jeep or truck with 4wd. I was immediately greeted by Alan and he sat down with my wife and me and asked a few questions to find out what we were looking for. He was very friendly and he helped us find a few options to look at within our price range. I ended up really liking the 2005 Jeep Grand Cherokee Laredo that he showed us. I decided to buy it and Alan helped me get the best deal possible. He helped us through every step of the process. He was never pushy. He worked as hard as he could to get us the best deal for the Jeep and was always honest and up front with us. He even offered us our first oil change free on him.The experience was smooth and everyone was friendly. I would definitely recommend Serpentini of Tallmadge for anyone looking for a vehicle.

David

27 de feb. de 2014

My sales and finance experiences were superior. I can honestly say it was one of the best purchase experiences of my life. They exceeded my expectations so much that I was glad they had an opportunity to make some money from me on the back end. I would purchase here again.

Martha

25 de feb. de 2014

Jay Davis really helped me by using the best deal from the coupon book. He also told me that a bushing to the control bar was causing a noise but that it is mechanically sound and can wait to be replaced until the next oil change thus, spreading out the cost to something that I could afford. He explained things in terms I could understand and I was very pleased with my visit.

Rickey

23 de feb. de 2014

You need to have a discount price on the Full Synthetic Oil Change. $79.00 dollars per oil change is too much. I can find other brands of oil at a cheaper price.

rgenger

22 de feb. de 2014

The reason I am giving this rating : When I pull up to the Service Center garage , I am greeted with one of the service techs that say good morning and how can I help you. I told him I'm here for an oil change. He takes my keys and says that I can wait in the other room where there's hot coffee . He says that it will take 45 minutes which it is every time. During my visit I like to go into the showroom and look at cars.When my car is done , the service tech comes up to me and says your all done Mr. Genger. Do you have any questions ? I have never seen such professionalism and knowledge at any dealership in my lifetime. When my 1994 Honda Accord stops running, I will be coming to you for either a new or used car. I know I don't have to worry about buying a used car from this dealership even if there is no warranty. I know that Serpentini will make sure its safe and sound car. Again thanks for your professionalism. Richard F. Genger

jciesla

19 de feb. de 2014

I found the Alan to be a good sales person. He answered any questions that we had about the Chrysler and made us feel comfortable while we were their. We didn't buy the Chrysler because for a few thousand more I could get a new mini-van. I would like to thank them for their time and effort. If future, if i plan to buy a used or new vehicle, I would look at Serpentini Chevrolet. Jim

Paul

19 de feb. de 2014

Wonderful, couldn't be better. Keep it up.This is my fifth auto from this dealer and if I buy again, it will be at Serpentini.

John

17 de feb. de 2014

While waiting on a customer, the Sevice guy at the desk saw me waiting and called for a tech to get my vehicle started before he did my paperwork. Way to multi task!! Helped me out with savings also. Thanks again.

Gregory

15 de feb. de 2014

I was greeted in a kind manner, quickly checked in and asked to wait in the lounge. I was frequently checked on and updated on what was going on with my vehicle. I was given additional optional things to fix, etc.

lcarter819

11 de feb. de 2014

I appreciate everyone's help in getting my vehicle and I will recommend this dealership to anyone. they are all amazing and I appreciate everything.

Gary

10 de feb. de 2014

We are always treated very well when we have services done at serpentini. We don't go anywhere else for car issues.

Cindy

4 de feb. de 2014

Had vehicle we wanted to look at up front when we arrived. Vehicle was nice and clean. Battery was not working was replaced picked up truck next day. They were very patient since it took me longer to reach dealership than expected. All necessary paperwork was done so when we came in next day we were in and out very quickly. Thank you Daniel Schwartz!

Linzi

29 de ene. de 2014

The only thing that I was upset with regarding my oil change and tire rotation is that my car was not vacuumed out. Even Walmart provides this service to customers who get their oil changed there. I can understand my car not being washed due to the extreme cold, but my interior being vacuumed would have made this experience perfect. Otherwise, my experience was superb. Everyone was friendly, price was great, service was completed in a timely manner, and the waiting area is wonderful!

Bruce

24 de ene. de 2014

service was good but my recall no 14008 very bad I lost 4 miles per gallon I was getting 19 to 20 miles per gallon I am down to 16 if I am lucky I am not very happy GM states 22 miles per gallon 1 recall my mileage is gone now I am stuck with a $50.000 truck the mileage is very bad on I know I am out of luck of getting this fixed

Charles

23 de ene. de 2014

Cost was a factor for this visit, your coupon didn't help as much as its helped in the past but the service as always was excellent ...I know I've stated this before, but here it is again. I live in Bath, it takes me 45 minutes to get to the dealership because there's no easy way to get to dealership from my home ...I keep coming back because Jay and Dillon were/are very professional, courteous, personable and very informative ...they provide me with a ride to work and pickup which allows me to have my truck serviced without waiting ...these are the things that keep me coming back even though time and gas are a huge consideration in traveling the distance to have my oil changed and tires rotated at Serpentini

Brian

23 de ene. de 2014

The warranty work was completed correctly, promptly, and professionally. I have experienced good results with Serpentini service in the past and will, of course, use them in the future.

Laura

22 de ene. de 2014

The whole experience was positive from the start. Bill Fellows was my contact person through e-mail and on the phone. He was extremely friendly, knowledgeable and attentive to my needs. In person, the process went smoothly and quickly. I will definitely continue my relationship with Serpintini.

Randall

22 de ene. de 2014

Got in and out quickly and on time. You had free coffee, very nice! I will mention, Lambert Buick has fresh chocolate chip cookies, and Marhoffer has fresh donuts free for their customers. Just a thought. LOL

busdriver16

20 de ene. de 2014

excellent customer service for every purchase I have made .. this is my 3rd car purchased through serpentini and I am highly satisfied thank you one and all..... :-)

irish06

7 de ene. de 2014

Bill was extremely friendly, honest, and was more than willing to answer all and every question I had. This was my first time buying a new car so I was a little nervous. He crunched numbers and made me feel at ease about purchasing a new vehicle. I am happy with my experience here and would recommend this dealership to anyone. My mother and brother had also purchased vehicles from Serpentini Tallmadge and were extremely pleased with everyone and everything.

DebbieAnderson01

2 de ene. de 2014

My overall experiences with Serpentini Chevrolet in Tallmadge, OH have always been pleasant things! I never dread going there for a repair, a question, or a purchase because I know I will be well taken care of and treated top notch! The Customer Service Department is clean, precise and on top of anything that any of my vehicles ever needed. Not to mention the coffee is outstanding as well. I've always been met at the service dept. door, processed in and out in a timely manner, and treated like a loyal customer should be treated.I stopped in to ask a question about a letter I'd received in the mail concerning my pending lease expiration. Jim Lucas, a sales consultant, took me to the office and answered every single question that I had, in plain language that I understood completely. With his knowledge and expertise of the product and an understanding of just what I wanted and needed in my vehicle, Jim had all of the details for my next Cruze all worked out to my satisfaction and ordered in under an hour! To me, that is phenominal timing because before I discovered Serpentini, I can remember sitting in a dealership elsewhere for up to 8 agonizing hours!!!!Then Jim took me to see Jennifer Hikade the Finance Manager. You know what? I went there at the end of my own 10 hour work day, and I wouldnt have been surprised if Jen wanted to be done and get home as well... but she also answered each of my questions and concerns about the financing end of this experience. She showed me my options and gave me exactly what I wanted! And we both ended our days laughing and happy. Jen took the fear out of my car financing experience and made it an enjoyable one. I like Serpentini in Tallmadge, OH. I am on my 2nd vehicle purchase from them and fully intend on remaining a loyal customer to them and to Chevrolet products as well. This is my second brand new Cruze and I cant wait to get off of work so I can go "Cruzin" again today! Thank you Jim Lucas and Jennifer Hikade for making my day! It's hard enough being a woman working in a corporate world, and then to throw in buying a brand new car at the end of a work day ~ could've been a dauntless task... but NOT at Serpentini in Tallmadge, OH.Grinning Wide & Cruzin In 2014 Style... Debbie Anderson

steffens1

30 de dic. de 2013

My wife and I very much enjoyed our experience working with Jim and everyone while purchasing our new vehicle. After all the turn downs and chaos we went through Jim reached out and was willing to work with us and show us exactly what we could afford and how to reach that goal. We scored our rating as great because that is how we felt by the time we left with our new car. Thanks so much for taking the time to work with us and get us approved and on our way!

Cruzin 2014 Style

29 de dic. de 2013

I was totally stoked with my experience of getting my 2014 Cruze! I was treated like a queen from the moment I stepped into the dealership until I drove off the lot in my new car a short time later. I not only got a great new car, but I feet like I was the most important customer in the dealership! I appreciate how very much Jim Lucas understood my needs and wants, he made this experience enjoyable! Even the finance manager, Jen, had us laughing and understanding every step of the process. I will remain a loyal Serpentini customer for many years to come. I sincerely mean that!! Kudo's to the crew at Serpentini in Tallmadge, OH!

mgh573

22 de dic. de 2013

We buy a lot of cars from Serpentini of Tallmadge. their courtesy and professionalism (especially that of Jim Lucas) keeps us coming back. When I need a vehicle, all I have to do is call Jim and tell him what I want. Shortly after Jim will call me back to tell me that he has the car or that he has found it and it is on it's way. Always easy no pressure. Jim knows his product very well and sells it with friendliness, professionalism, and integrity,

sherry01

13 de dic. de 2013

The last thing I enjoy doing is buying a new car. I feel that I spend the entire day in a dealership. This did not happen at Serpentini. I came in and test drove the car I wanted. Nick wrote down all the features I was looking for and while I was driving the test car he looked to see what was available. When I came back he had all the listings ready to review. I choose the one I liked and 2 days later my new car arrived. I was out of the dealership in 2 hours the first day and that included the test drive time and 1 hour the next time for financing. I felt Nick talked to me and not my husband, as this was my car. The trading was fair and to the point. I did not feel harassed into buying something and I was not talked down to. Thank you Nick for being the salesman to answer the phone when I called.

Bruce

7 de dic. de 2013

Bill was very attentive and did an excellent job. Everyone was very polite and helpful. I enjoyed my experience at Serpentini.

MartinButts

4 de dic. de 2013

The customer service here was great! I was approached by Chris Lahm(Assisted by Alan) in the parking lot. He was friendly as anyone you could possibly meet. He asked me what I was there for and I told him a car that I saw online that they had in stock. He was upfront with me and very understanding of my situation. If I had to be sold a car by anyone in any car dealership I would definitely choose Chris again.

Mikester88

23 de nov. de 2013

Jim lucas worked hard to try to work something out for me. He was very successful in getting the car i need. He never gave up trying to get me and offer. He is one of the best sales man i ever meet. He has helped my family get vehicles and i tell anyone getting a car see Jim Lucas at Serpentini Chevrolet in Tallmadge. Next car i get will be with Jim hes a great guy and a great salesman. He makes the store a great place to buy a car.

freak1226

18 de nov. de 2013

I came in to test drive a few different vechicles, but was quite impressed with the Subaru. The salesmen worked with me on my payments. Iwas there for a long time and they made feel as ease about my purchase. I made the right decision. Love my new Subaru. They were very pleasant. I recommend this dealership and salesmen highly. Thanks again Chris and Bill for all your help and patience.Donna Nemcheck2009 Subaru Triebeca

Jcohen7

12 de nov. de 2013

I found Alan Sipple to be very attentive to my needs. He was very comfortable to work with and helped me get to the right vehicle selection for me according to my needs in a very reasonable amount of time. He was willing to listen and worked with me and did not try to stear me in other directions. He also went out of his way to help us transistion out of our traded vehicle, retrieved some things we left, etc. My wife and I appreciate the support ans service Alan gave us.SincerelyJon and Markeeta Cohen

wkuhn2

11 de nov. de 2013

Very friendly and reasonable, made buying the car enjoyable. Was very attentive and went out of his way to help. Made the trip worth it and was an excellent salesman.

justme

7 de nov. de 2013

I was able to take my car in the day after I called. They were ready for me first thing, and had the work done before I expected it to be. We've leased three trucks and purchased a car from Serpentini, and plan to go back for our automotive needs in the future.

Darla862

5 de nov. de 2013

Wondeful experience. Alan very professional, knowledgeable, and patient. I was very undecided and walked away completely satisfied. This is the 5 car I have bought and the best experience I have had. I would highly recommend.

twirler1987

26 de oct. de 2013

They were willing to work with us and Alan was super nice and informative about the cars we were looking at! They were accommodating of offering coffee or water and trying to make us comfortable. They also were willing to hear us out on our budget and wants for a newer vehicle.

Silverado224

24 de oct. de 2013

I worked with both Chris Byler and Jim Lucas and both were great to deal with. Chris was one of the few sales people to ever call me back and follow up with my visit to a dealership and Jim was very helpful and knowledgable and made the sales process easy and quick. I walked into the dealership for a second time on a Monday evening around 7:30 and was greeted by a host of people welcoming me back to Serpentini! I didn't leave until after closing and the same people were there to thank me for my purchase. The price was good and the customer care was awesome.

snoopydog3832

26 de sep. de 2013

We have given this high rating mostly due to the wonderful service that we received from Serpentini, but most of all from Alan Sipple. He went well beyond what our expectations were. When we are ready to purchace again we would want to deal with Alan. To any veterans out there, Alan is a veteran and has a special place for you to sign your name and outfit that you served with. Not only are their new cars beautiful, but they have a great selection of used vehicles also. The service department was great and so was the Starbucks coffee.

lynmoon

14 de sep. de 2013

Jimmy is a very good sales person who goes out of his way to make sure his customers are satisfied. That is the reason this was the third car we have purchased from him.

rlahm

12 de sep. de 2013

i came to look at a silverado i found on line , drove the truck and got the deal i wanted right off the bat bill fellows my salesman got it done in a timely manor with the pmt i wanted along with the trade in value i wanted plus they let me drive the truck home to show my wife to seal the deal. very happy with the sale & service i received i hope down the road if i need anything done with the truck they treat me as well in the service side as they did on the sales siderichard2009 chevy silverado LT

myka57

11 de sep. de 2013

Jim Lucas & Jennifer Hikade made my new truck purchase quick & easy. Both were very friendly & helpful which made my experience less stressful & more enjoyable. Thanks again, Mike W. Lake Milton

Mike W.

10 de sep. de 2013

Jim Lucas made my new truck purchase hassle free & easy. Jennifer Hikade also made it an enjoyable experience.

Macman

6 de sep. de 2013

It was quick and easy. I bought a used 2011 Chevy cruze and they let me exchange it the next day for a brand new 2013 cruze. Very good experience

JenniferLisowski

5 de sep. de 2013

Nick was very friendly and helpful. He made sure I knew exactly what I was getting and that I understood every detail about my vehicle. He knew ahead of time what I was interested and had it up front and ready for me to test drive when I got there. I don't think I would want to deal with anyone else in the future! Thanks Nick!!

dlk326

30 de ago. de 2013

I had researched new cars online for months. I decided on a new Malibu and found the one I wanted at Serpentini. My parents have dealt with them for many years and I never heard a complaint. When I got to the lot, I was greeted by several employees and then met Nick Apecella, who was most friendly, respectful, knowledgeable and just an all around great guy. When it was discovered the Malibu on the lot did not have a sunroof, Nick found a similar car on the lot for me to test drive. He was able to locate my car in Michigan and sent someone to pick it up. When I went to pick it up, Nick was there to go over all the buttons and knobs with me and pair my cell phone to the car. He even registered me on OnStar, which is another great selling feature. This was the most easy and quick car buying experience I have ever had. Everyone was so friendly and helpful. There was also none of that running back and forth to get deal approval from a manager and they gave a great deal on my trade. Oh, and a full tank of gas on delivery! Serpentini has a new lifelong customer. Thanks, Nick, and everyone there. I LOVE my new car!

alcat417

24 de ago. de 2013

Jim Lucas from Serpentini Chevrolet came highly recommended to us from our daughter and son-in-law. They have previously purchased two vehicles from Jim and had nothing but high praise for his professionalism. We went in the showroom in the morning, Jim located the vehicle we wanted to purchase, and by 5:00 p.m. we were driving away in our 2013 Chevy Sonic. We look forward to having our new car serviced by Serpentini Service Department. Thank you Jim and all the staff, you're top-notch in our book!!

janiceb1002

12 de ago. de 2013

I had purchased my car there and had such a great experience, I went to their website to see if they had what we were looking for. My first purchase took way too long to do but this time they were really on the ball. They were busy but still got us in and out. The car is wonderful. We were looking for something fairly new and safe. We were putting my two great grand daughters in the car so safety and dependability were very important. Jim Lucas was the most honest salesperson. He was up front about everything. He gave us the Carfax for the car. I would recommend anyone looking for a car whether new or used, go to Serpentini in Tallmadge first.

Housewife

6 de ago. de 2013

I enjoyed my experience with my sales rep jimmy. He was a laid back guy. Wasn't pushy and answered all my questions. Every this was a great experience

Bob_D

18 de jul. de 2013

I had a great car buying experience at Serpentini Chevrolet. My salesman Nick and the rest of the staff were very friendly, courteous, and professional. There were no games, straightforward and very good pricing. I'll be going back for my next vehicle.

fisher1969

12 de jul. de 2013

Jim's a stand-up guy. Hard working and service focused. My family and I were extremely pleased with the new Impala we purchased. I highly recommend Jim for all looking to go in and land themselves a new ride.

dwhipkey

10 de jul. de 2013

The salesman contacted me about a car that I had seen. He said it was available and then I told him the price I wanted to pay. Then the car was no longer available and there were no other cars that he wanted to tell me about.

CM

2 de jul. de 2013

Jimmy D was great. Very helpful from the minute he saw us driving in. I would work with him again.

KMasterson

2 de jul. de 2013

I came in looking for two vehicles and had two for trade. Nick was able to get me into two used vehicles right around our desired payments. He was very thoughtful and helpful! We had a great buying experience.

LadyK

29 de jun. de 2013

Nick was a great salesman. I wanted to surprise my husband with a new Camaro and I had a specific color that I wanted. Nick found the car for me and got it to Akron! He worked hard to make sure I was happy.

ceejaay

27 de jun. de 2013

my experience at serpentine was just awesome! had not really planned on buying there just stopped in on way to work to check out inventory.checked out a 2005 jeep grand Cherokee limited and liked the vehicle. Nick let me take it for a test drive and of course I lived it right away.upon returning to dealership after drive just explained to nick my purchase detail regarding price and what I wanted to pay .there was absolutely no hassle about price at all. was able to pay what I wanted and picked up the car next morning.I want to say that serpentine was a really great place to visit and purchase a car. all the sales folks were very friendly and I will say emphaticallythere was absolutely no pressure any all from anyone. these folks are great to work with. I will recommend the dealership and nick to my family and friends . this will be the place I will go from no on when making any car purchase.

JamesWren

25 de jun. de 2013

Alan,Jennifer, and Jim went above and beyond what was expected to make sure I had a quality experience. They made sure I had the car I wanted, hassle free.

andrealyn810

19 de jun. de 2013

After many months of looking for a vehicle under not-so-great pretenses, I stumbled upon Nick at Serpentini. He waited patiently through my indecision and guided me through every single step of the process, offering even to let me call upon him on his days off/any time of day. He felt like a friend rather than someone working for commission. He genuinely cares about his customers, and I can say that with sincerity. He also helped me work with my not-so-great (okay, it's awful) credit and get financed on terms that were right for me and would have helped me go higher or lower in price range had I not felt comfortable. I would absolutely recommend Nick to even the most timid/hesitant/poor-credit stricken buyer.. if you need a car and want good, honest, sincere service, Nick's your guy.

MC

19 de jun. de 2013

When I called to make an appointment, they got me in immediately. They got right on it and I was out in an hour. Very good service.

autoworker

13 de jun. de 2013

I was there for warranty work in the body shop which also I was very pleased with.Then I had body shop mgr.call service to ask how much to repair a leaking tire and the service dept had the tire repaired in 15 minutes as promised.

Nathan

12 de jun. de 2013

Not as attentive as I first expected when pulling up, but they were busier than they appeared. Once contact was made the service was outstanding. The counter person was knowledgeable and courteous. He kept in contact during the repair process providing me with updates on the progress of my vehicle. I expected less. (Their old radio ads with the owner giving political opinions were really annoying to me.)

brodybug

10 de jun. de 2013

Great friendly service! This was the easiest auto buy I have ever experienced. I would recommend Serpentini to anyone in search of a new or used car. No pressure and very willing to work a deal. *****

erikalynnlinc

10 de jun. de 2013

Mr. Lucus has been fantastic! I have never bought a car so fast in my life! The staff is very friendly :) Quick and very considerate great job Serpentini of Tallmadge!!!

catlady22

4 de jun. de 2013

We had a great experience w/Bill & Jennifer. Bill located the car we wanted & brought it there for us !! This was our first experience w/Serpentini. We were sent to you by my sister who bought her Avalanche there. All & all a very positive experience

tarasum32

4 de jun. de 2013

Tharon did such a great job helping me find the perfect car! He was very friendly and willing to work with my budget. Jen in finace also was very nice and making my first new car experience amazing! Thanks !

ingadamassuse

28 de may. de 2013

This was by far THE BEST experience I have ever had buying a car! The Staff were very friendly & knowledgeable, very efficient at their jobs! A pleasant surprise getting a phone call from Bob Serpentini! I felt as though I was receiving VIP treatment. I am So Happy with my new Spark. I am hoping all future interactions with Serpentini Chevrolet will be as Spectacular as my purchase. What a pleasant, efficient, timely, fun experience I had with Serpentini Chevrolet! I have the feeling I will be buying there again! Thank You for such a positive purchasing experience!

way2fastr

20 de may. de 2013

Nick, love the Benz ,wasn't sure if I was making the right move ,but after the drive home in the Benz it's all good !!! Thanks for a quick and very friendly painless experience. Will for sure come back next time i'm in the market. Thanks again you are for sure 5 Star. Todd St.Clairsville, Ohio

mcneill1234

20 de may. de 2013

Came in to buy a 2013 Chevy Cruze at an advertised price of $13655. I apparently took the bait to come in and drove in from Westlake, but when I got therer they would not honor the advertised price. As a result the price was increased 13%.to $15400. Which is over budget. Will look elsewhere.

Del F

18 de may. de 2013

Always a pleasure. David, Jim, and Jennifer are great to work with. Always willing to go the extra mile. I've purchased 11 vehicles from Serpentini over the years, and have never been disapointed. I have bought from two of the three Serpentini store's, and can highly recomend calling Jim Lucas in Tallmadge, or Jason Anderson in Orrville for super service, and a great deal! Tell them "Del" recomended you!

Bethel K

14 de may. de 2013

What a great experience! Everyone was so helpful. I cannot say enough good things about this dealership!

Jerriwilliams

6 de may. de 2013

I received several follow up emails from Nick after I filled out an auto trader online application. NIck's emails were persistent yet not pushy. I finally took his advice and a great deal was made. From the moment I arrived at the dealership I was greeted with friendliness. Randy was also very easy to work with and the deal was very smooth. I will recommend this dealership to others.

Johbu

30 de abr. de 2013

After much deliberation and online research, we decided to start our new vehicle shopping experience at Serpentini Chevrolet in Tallmadge, OH. We were in the need of two new vehicles; one being a pickup truck, and the other an SUV/crossover. Undecided between Ford, Dodge, and Chevy, we leaned toward our initial inclinations with Chevy. We arrived at the Tallmadge dealership, and were cordially greeted by Alan Sipple. Based on very positive reviews of Nick Apicella, we requested Nick's assistance when Alan first introduced himself. Alan let us know that Nick was unavailable at the moment, but would be available shortly. In the meantime, Alan very adequately answered our questions and offered terrific product knowledge. Shortly thereafter, Nick became available and furthered the sales process. His demeanor and presentation were very welcoming. He answered every question I had with earnest and offered insight into other considerations that I might have otherwised overlooked, without being a "pushy salesman". There was absolutely zero pressure with Nick, and yet he promoted the options very well. After the inital discussion and test drive, we let him know that we were going to be shopping equivalent vehicles with Ford and Dodge, and would let him know our decision within the next week. This is the point where I was expecting a crude sales push to get a deal closed that day. To my surprise and pleasure, Nick did not resort to this tactic, and praised our diligence in researching other vehicles, confident that the Chevy vehicles would surpass the competition. This immediately raised the bar for shopping elsewhere, and I expected similar professionalism with other dealerships. Unfortunately, one dealer nearly tried to sell me anything with four wheels, while another apparently didn't care if I purchased something or not. After test driving, our decision was simple: Back to Serpentini.When all was said and done, we ended up purchasing a 2013 Silverado and a 2013 Equinox. Nick performed the closing sales process, answered our last minute questions, and transferred us to financing (all on his day off, I might add). At this point, we concluded the process with Finance Manager, Jennifer Hikade. I figured it was down to "all business" and a very matter-of-fact direction from this point forward. Surprised again, Jennifer was very pleasant to work with and showed geniune cheerfulness about our new purchases. She made the most "unexciting" part of the purchase so much more tolerable and left us knowing we made the right decisions.The vehicles themselves will have to prove out over time, but the people at this dealership have definitely proven themselves to us, and we highly recommend them.

owen207

16 de abr. de 2013

This was by far the easiest process I have ever experienced buying a car. I spoke to Bill Fellows several times before even coming to the dealership. He was very helpful and answered every question I had concerning the car I was considering. I was in and out in an hour--the sales and finance process exceeded my expectations. This should be the customer service model for every dealership!

ryanmccullough9250

10 de abr. de 2013

Jimmy was very prompt in returning emails and telephone calls. He was honest and upfront during the whole process. He went above and beyond by staying late to help us complete our purchase. Jimmy is highly knowledgeable and honest and would recommend him to anyone!

tishmrowland

2 de abr. de 2013

Nick did a great job for us. We were looking for a newer model mini van for our family of five and he really listened to what our specific needs and wants were. He brought in multiple vehicles from other locations until we found one that was perfect for our family. We never felt pressured and always felt like Nick was working hard to give us great service, we would recommend him to our family and friends!

Carpenterharrya

1 de abr. de 2013

Found vehicle online after hours and filled out finance information. Dealership opened at 9am next morning, received call from Mr. fellowsany 9:20 am. Called the second time at 9:50 stating to come pick up the car. I have never been more pleased with the purchase of any vehicle. No haggling, No pressure, No gimmicks. Mr. Fellows was a true professional and I would highly recommend him and Serpentini Chevrolet to everyone. I will never purchase another vechicle without making Serpentini Chevrolet my first stop.

jlvandermark

30 de mar. de 2013

We found a great deal on a truck at this dealership on AutoTrader. We were skeptical at first because we live about 3 hours from the dealership location. We sent an email, and Daniel called the next day. He was incredibly helpful and cooperative. It was his day off, but he spoke with my husband in detail about the vehicle. He took our information over the phone and we told him the exact maximum payment we wanted. Daniel called back a short time later with a fantastic deal just as we asked for. When we arrived at the dealership a few days later, he was just as friendly in person. He had the truck ready up front for us to test drive, and it was nice not to wait after the long commute. The vehicle was perfect for us and by far the best deal we found in several weeks of shopping. Daniel was prepared with paperwork, and we had very little wait time to close the deal. We even got a considerably lower interest rate than originally quoted, which was a pleasant surprise.This is our 5th new/late model Chevy purchased, and although it was our first trip to this dealer, it was by far our best experience. The process was seamless, no pressure, no hassle, with a great salesman leading the way. I highly recommend this dealership, and I would also recommend asking for Daniel by name. He will definitely work hard for you and treat you well! I would not hesitate the long trip again for this level of customer service, and we would definitely shop there again!

Yellowjacket79

19 de mar. de 2013

Great experience . The best car buying experience I have ever had. No pressure sales and Jim did an awesome job of getting what we want and the finance dept was great .

lmdunton

12 de mar. de 2013

We visited several dealerships before we came to Serpentini,We were greeted,not pressured,our questions were answered,Everyone was friendly,even people that weren't trying to sell us a car,Last week,if anyone would of asked me what kind of car I wanted to buy,Chevy was my last choice.I love my new Equinox,and I am very pleased I came to Serpentini in Tallmadge

NathanielDelk

10 de mar. de 2013

When looking for a car, I heard of Serpentini through a friend who bought from them. They were professional, friendly, and found me my new car fast. I would definitely recommend it to anyone in the area looking for a new car!

MatthewSchaub

2 de mar. de 2013

Jimmy D was very friendly and professional. He came right out to meet us as soon as we drove into the lot, and quickly made sure we got to test drive the car we had come to see. Jimmy made sure we got a loan with the affordable payment we needed. He made the overall experience hassle-free. We would definitely recommend Jimmy D at Serpentini! [ The Starbucks coffee machine & big screen TV didn't hurt our buying experience either... ;^) ]

sigshome

2 de mar. de 2013

Upon returning to the dealership many issues we had were addressed . I am now confident that our 90 day full warranty will be honored . They have addressed some issues we had and stepped up to the plate to make sure that we were a satisfied customer . Thank you . They do stand behind their sales .

Blondee918

28 de feb. de 2013

Jim was very knowledgeable and understanding in my situation. I needed to be put into a better vehicle right away. Between Jim, Carol and Jen.. They managed to make this possibility an actuality;)

alh1978

2 de feb. de 2013

Went up with my fiance for a van she was approved for. Was not intending to buy a vehicle for myself here and i was scheduled already locally, in Columbus, to meet with another dealer the following day. Jim Lucas actually found the car that i was going to get the following day but it was even better because it was certified. He went the extra mile to have someone bring the car over from another dealer. Test drove the car while he got everything approved. Jim and Jennifer in finance were flexible and great to work with and I highly recommend a visit! it was well worth our 2.5 hour trip and whether new or used, will continue to buy cars from them exclusively.

MichelleDelp_taylor

31 de ene. de 2013

WE WENT TO THE STORE TO TRY TO REFINANCE A CAR WE BOUGHT THE YR BEFORE TO TRY TO LOWER THE PYMTS. THE SALE'S GUY TOLD US IT WOULD BE HARD TO GET OUT OF OUR HHR WE BOUGHT BRAND NEW IN 11 SO HE SAID IT WOULD BE BETTER IF WE BOUGHT A BRAND NEW CAR WITH EXTREMELY LOWER INTEREST,SO WE DID HE TOLD US HE COULD ONLY GET US IN A NEW 2012 MALIBU SO WE THOUGHT ABOUT AND WENT AHEAD AND DID IT ...((((( WE STRESSED TO THEM WE ONLY HAVE A 1000 TO PUT DOWN)))) THEY SAID THAT'S FINE BC WE STILL HAVE SOME MONEY LEFT FROM OUR GAP INS. SO WE COMPLETED THE DEAL EVERYTHING WAS FINE NEXT THING I KNEW WE GET A CALL FROM THE COLLECTION AGENCY SAYING WE OWE 764 (ODD NUMBER)) SO I CALL THE FINANCE MGR SHE SAID YOUR RIGHT YOU DID SAY YOU ONLY HAD 1000 TO PUT DOWN AND THE DEAL WAS DONE SO LET ME CHECK INTO THIS....NEVER HEARD BACK FROM HER SO I CALLED THE OFFICE IN INDEPENDECE WHO HANDLES THEIR FINANCES DIDN'T GET A CALL BACK FROM THEM EITHER SO I CALLED MARK EXPLAINED THE SITUATION AND TOLD HIM EVERYONE KEEPS SAYING THEY WILL CALL ME BACK AND NEVER DID,AND HE SAID DON'T WORRY I WILL CALL YOU BACK.....GUESS WHAT HE NEVER CALLED ME BACK EITHER ...SO NOW I'M NOT SURE IF THIS IS ON OUR CREDIT YET BUT WERE GETTING READY TO BUY A HOUSE AND DON'T NEED ANY COLLECTIONS ....1 IF WE OWED SOMETHING THEY WOULD HAVE US SIGN SOMETHING BUT THE DEAL WAS COMPLETED AND I CAN'T GET ANYONE THERE TO HANDLE THIS YET I AM GETTING COLLECTION'S CALL'S..... NOT FAIR...WE WOULD HAVE CONTINUED BUSINESS THERE SEEING HOW WE BUY A NEW CAR EVERY YR BUT NEVER AGAIN I WILL GO SOMEWHERE ELSE.....

tyb1978

15 de ene. de 2013

I would like to say THANK YOU AGAIN to the amazing people at Serpentini Chevrolet of Tallmadge!!!! Not only is this my 3rd car I have purchased in the last 18 months from Jimmy DiPolito, I have brought a few family and friends in who also purchased cars from Jimmy. Let me start from the time you open there doors to the show room. The show room is not over crowded with new cars or pushy sale's reps. It's a bright clean and friendly show room. From the greeting of my sales rep Jimmy was Hello how are you and how my I help you... Unlike some dealer's and sales rep's who greet you with the WHAT BRINGS YOU IN TODAY!!! (Um i don't know a new couch) ha ha ! Jimmy was more interested in what I had to say and what i was looking for in a car. I was caught off guard by that since I am a woman shopping alone for a car. I felt as if I was talking to a good friend. Not to a car sales rep. He didn't lead to me a car I didn't like in fact after i told him my price range and was just looking for he took me to just one car and said what do you think.... I loved it the price was great low miles. I was sold! He really listened to me and took what I said and made it work! Through each step he was very knowledgeable and informative about what was going on. Mark at the desk what a GREAT GUY. Ladies he looks a little intimidating at first but he's a GREAT GUY! he will go the extra mile to get you great financing. And the last step of signing all the paper work... Carol.... Such a nice lady she explained each paper that was presented to me that had to be singed. Before my paper work done being signed Jimmy had my car washed and a full tank of gas. I really don't think that Bob Serpentini knows how great of a staff he really has in these 3 people.

MKoporc

14 de ene. de 2013

Purchasing my new Volt from Serpentini was a wonderful experience. Jim Lucas went over and beyond my expectations in order to accommodate me since my work schedule conflicted with his. He was very knowledgeable and was able to address all my questions and concerns. One thing that I must mention that really impressed me that I will never forget, every dealer that I had visited for a test drive wanted a copy of my license, insurance card and my first born. Not Jim. When I brought my family back to take another test drive, Jim stuck plate on the car, tossed me the keys and said, Have fun!! That is what sealed the deal for me, knowing that Jim entrusted me with a car I had yet to purchase.I must acknowledge David Nordstrom as well. It was a slam dunk financing everything. With his help, that was probably the smoothest financing experience in all of my previous car purchases with other dealers that I have ever had.Any finally I cannot forget Mr. Serprntini. His generous USAA discount was 2-3 times more than any other Chevy dealer. If it were not for that, I probably would not have even considered Serpentini Chevrolet.

oson8

12 de ene. de 2013

Serpentini treated us great from initial phone call to picking up a repaired vehicle!From out of state, dealing with an attempted car theft and the resulting damage, Serpentini service and body shop did a fantastic job! I couldn't be more pleased with the communication, honesty and quality of work. Rod and Jay listened, offered professional advice and most importantly followed through with EVERYTHING that was discussed. They helped turn a very negative experience, such as an attempted car theft,into kind of a positive "people" experience!Great people, Great work! Hope I can do business here in the future even though we liveabout 100+ miles away!

DmHjr

3 de ene. de 2013

From the moment I pulled onto the lot I felt welcome. I found an Audi A6 online and contacted Nick to let him know I was coming up to look. When I arrived the car was already pulled out front and ready. Nick was very easy to talk to and very informative about the Audi even though they are a Chevy dealer. I did not once feel pressured. There were a few minor imperfections with the car and Nick was honest enough to point them out. This means a lot, it is frustrating to get a vehicle home and later find some flaws you did not see prior to purchase. I would strongly suggest Serpentini and Nick Apicella to anyone looking for a vehicle.

rsmith186

30 de dic. de 2012

I have purchased many new cars, but recently purchased a used car from Jimmy D at Serpentini Chevrolte via internet and have been very happy with the super customer service offered to me by Jimmy. I also have never ever purchased a car sight unseen but did for this purchase and would not have pulled the trigger if I felt uncomfortable with Jimmy or Serpentini. I live in NC and felt a great deal of trust and confidence in Jimmy after our initial brief telephone conversation. He provided me with all of the history and facts on the car and I felt very comfortable agreeing to sales terms over the telephone.

Tylene

14 de dic. de 2012

I enjoy the politeness of sales men and service and cleanliness of building. I have referred many of friends and family here who have purchased cars at serpentini Chevy .

bradmiko

10 de dic. de 2012

We didn't get the car we originally wanted (it was sold 5 minutes before we got there), but had many options to choose from. Turned out to be a long day for us, but we got a good vehicle and will feel comfortable going back for our next car. Jim & Bill worked well together to get us what we needed.

NittanyLee

7 de dic. de 2012

Darryl was very friendly and very helpful and even though the dealership closed at 6, he stayed later in order to finish the deal and get us in our vehicle that day. Thank you to Darryl and also to Randy in the finance department for getting us in our Trailblazer! We searched cars on Cars.com and found what we wanted at Serpentini and were able to get everything done in one trip. We are very pleased. Thanks again!!

serprev

5 de dic. de 2012

Jim was courteous, knowledgeable, and helpful. He always returned my phone calls and replied to emails. I was in contact with 5 or 6 dealerships by email and Jim got me the best deal.

robert hughes

3 de dic. de 2012

outstanding service everyone very friendly. The sales consulant was very friendly and most of all he was honest and was not at all not pushy. This is the second vehicle I have purchased from this dealership and I have been 100 percent satisfied. I recommend this dealer to any one. Thank you all GREAT JOB AAAA+++++++++++++

GKing

27 de nov. de 2012

Customer since 2003. Always an enjoyable experience!

Sheila

27 de nov. de 2012

Came in for oil change, pleased with overall facilities

ghphv

22 de nov. de 2012

I've bought over two dozen new vehicles over the years and this transaction was the easiest ever with the best prices on both the purchase and the trade-in.I e-mailed the dealership, Jim Lucas contacted me, we spoke for twenty minutes and worked out a great purchase price for an Avalanche truck and a great potential trade-in value for my Honda truck. When I arrived at the dealership they confirmed the trade-in value, had the paperwork all completed and I was out the door in less than an hour.Jim is a pro who understands his potential customers and doesn't attempt to sell things that the customer isn't going to want or need. He didn't load the deal with any extras such as wax jobs or extended warranties (although those things may be important to other buyers) and didn't even put me through the ordeal of dealing with the F&I manager. Simply, I walked in, Jim had the paperwork ready, I signed and was out the door. Naturally, Jim showed me how to operate the vehicle.I chose the dealership because they had the vehicle I wanted and after talking with Jim Lucas knew that they had the deal I wanted. I didn't talk to or visit any other dealerships having already done extensive research on the Internet. Serpentini doesn't play games--they put their best price right on their web site saving the trouble of negotiating. Mine was a cash deal which is likely the least profitable type for the dealership yet they were happy to make me happy.Call Jim Lucas--you won't be disappointed! (no, he's not a relative or a friend but after you meet him, you'll have a new friend).

caruser

20 de nov. de 2012

Our experience was okay to begin with. Chris was a little dry. But, Darryle was very friendly and talkative. If I had it my way, Chris would have had nothing to do with the deal. We bought our vehicle or so we thought. Not completely their fault. However, when I was made aware how much we were getting ripped off, We Said NO and returned their vehicle after my husband did them a complete wash, wax and detail. There were fees in our contract that should have never been. Such as a Contractors fee of $3000.00. That we assume was to get the money back from the vehicle we were trading. They talk to our bank who can give me a better deal and they say "Take their vehicle out of the equation," and we can have them pay another 200.00 and they can purchase the car. After being extremely irate. We continued our search, we are currently dealing with a much better dealership that is their competition. For the price we would have paid for "10" we can buy a "12". To add insult to injury, they dropped the price of their vehicle $4000.00! And Yes we seen it (that took guts), however, we will not nor our family ever deal with these people again. When I got my vehicle back after the so called transfer. I did not receive my mats or one other item we forgot. If you do purchase a vehicle, make sure you check the paper work for extra fees and ask what they are for. We are so glad they messed up, and our bank would not do the deal. It Saved us a lot of $$$$ and greed canceled this deal.

brian6286

19 de nov. de 2012

They were very friendly and was able to take care of me with little money down and affordable payments Its a great place they even fed my kids cookies while we were waiting this is the place to go glad we made the 45 minute drive it was well worth it THANKS JIMMY D

Cherylb

12 de nov. de 2012

Great job quite professional purchased my car here they have great customer service

DMUNCY

25 de oct. de 2012

Jimmy DiPolito was friendly and professional. His initial approach was to make me comfortable and gain a level of trust. I feel that we worked together to come to an arrangement where I was content with the deal, yet he represented Serpentini to ensure that the agrrement was profitable. It was generally a pleasant transaction and it was nice to meet and get to know Jimmy.

bgogerty

22 de oct. de 2012

My experience with Mr. Fellows and Serpentini was fantastic. The service was friendly, quick and efficient. Mr. Fellows made this a very easy, seamless transaction.

ActionJax

22 de oct. de 2012

Had a great experience. Darryl was extremely friendly and helpful. No pressure at all, and put me into exactly the type of car I was looking for. My wife and I couldn't be happier.

GerryG89

12 de oct. de 2012

My experience with Nick, the salesman was good at first. Of course they treat you wonderfully until you purchase your next vehicle and then they act like they don't want any part of you afterwards. I bought my vehicle and had to return it within 2 days after due to multiple issues. While 2 out of 3 issues were fixed, the other was not and after calling to get it handled they act as though they are simply doing you a favor and as if you are wasting their time.. Well Hello! Maybe if my vehicle was serviced properly before I purchased it I wouldn't have to come back and have it fixed multiple times. I then contacted Nick about a special easy request and he simply redirected me to the next department without even so much as a thank you for calling and putting the extra commission in my pocket. Overall my satisfaction with Serpentini Chevrolet is low and I will probably not purchase another vehicle from them. They don't go very far to keep the customer happy when that customer is what keeps them in business and spends thousands of dollars at their dealership. Customer service goes such a long way nowadays and if a dealership such as Serpentini can't manage that, I'm sure they will lose more business to others who will go that extra mile for the customer.

Stephanie Nibert

11 de oct. de 2012

I knew exactly what I was looking for. I used a service provided to me by USAA to find the car you want for the best price. The Serpentini dealership is about 5 hours away from me but had an amazing price on the exact van I wanted in the color I wanted (for the deal we got, I probably would have bought it if it was purple). I was really worried about buying a van without seeing it or driving it first. I submitted my information and received a phone call from Darryl the next day. He has been a dream to work with. I have never met him since we made the deal over the phone but I can tell you he is a wonderful salesman and nice man. Like I said, we were apprehensive about car we found on the internet and have never seen but it was easier than I ever would have dreamed. Between Darryl and my wonderful bank, I really didn't have to do much. I've called Darryl several times to ask him questions about the van since I've never seen it in person and he is always so helpful. They even deliver!! We saved over $5,000 and they delivered so 5 hours away wasn't a big deal. Everyone I spoke to during this odd transaction (many of them said they had never sold a car this way) were so very helpful. I would recommend them to any of my friends and family. Great people and great prices. Thank you!

Jlance2082

9 de oct. de 2012

Jim was friendly, was able to get me a car easily, when another car lot couldn't, he was not pushy at all I like that

MollyBeth23

15 de sep. de 2012

I stopped in to look at the Chevy Cruze and the Chevy Sonic. Derryl was very friendly and informative about both models. He offered to let me test drive each one, even getting out the Sonic that was on the showroom floor. I tested out two different trims of the Cruze. Derryl was knowledgable about both models and listened to what we wanted. We weren't ready to make a decision that day and he did not try to push us into doing so. After looking at a couple of other dealerships we decided to purchase a Cruze from Serpentini. When we returned Derryl was not there that day, but Daniel picked up right where he left off. He let us test drive the vehicle again before making a final decision and made sure I was comfortable with how to work all of the features before I left. He even stayed after the dealership was closed to make sure my On-Star service was working properly. Overall I was very satisfied with the service I received from Sepentini and I am very happy with my new Cruze!

clr0303

12 de sep. de 2012

I had a very pleasant experience at this dealership. I have purchased 5 cars from them over the years and I will continue to keep coming back. Excellent staff and service!

hsmith2002

4 de sep. de 2012

I would like to express a big Thank You to Bill Fellows. I love my new Trailblazor! The service & helpfullness was greatly appreciated. I will definately by another vehicle from Serpentini in the future.

sharon janos

1 de sep. de 2012

We usually do not buy cars from dealerships but we were pleasantly surprised today when we visited the Serpentini dealership in Tallmadge. We found a great, used car on-line at the Tallmadge store and first contacted them by phone. We talked with Darryl Thompson and he was friendly, knowledgable and set up an appt. for us to come in and take a look at the vehicle. We arrived a little early and he was helping other customers. He was very kind and accomadating and easy to talk to. Buying a car can be a stressful experience but he helped to make it pretty painless. He was respectful, got us a very fair price for our trade and we left with a great used car. We would highly recommend seeing Darryl and purchasing your next vehicle from Serpentini in Tallmadge!

jholl

28 de ago. de 2012

Just wanted to say thanks chris for the great service and great price! You went out of your way to help me get the best deal and the right payment I wanted. This is the second car purchased from chris and will continue to purchase from him and recommend him for all your sales needs

donna.schulman.9

27 de ago. de 2012

We had heard an add on the radio about a sale on cars with hail damage and that Serpentini could get financing for just about anyone. Since we were driving the eyesore of the neighborhood and our credit score leaves a lot to be desired we figured we would go check it out. Not expecting to much we hit the sales lot looking for the cheapest used car we could find. We were trying to look around at what was available without attracting the attention of any pushy salesmen. We didn't find anything that met our needs that we felt we could afford so we were heading back to our car, when we got caught! Except this pushy salesman approached us as if he was talking to an old friend and suddenly I didn't want run. He said, "let me get someone who can help you.". I thought darn, here comes the pushy salesman....Darryl Thompson was anything but! He too greeted us like an old friend, he didn't laugh when he asked us what price range we were looking for and we responded "as cheap as possible", he didn't shake his head in disapprovement when explain our credit wasn't very good, or that we didn't have much to put down. Although we were every car salesman worst nightmare, he continued to treat us as if we were a valuable customer. We were sure we really couldn't buy anything, he listened to our needs. Then they suggested that they run our credit for a preapproval, so we would know what price range we should be looking at. That definately made sense to us, why look at something you can't afford.After a short time he asked us if we wanted to look at a Mercury Mountaineer, I don't know how he knew that was my dream vehicle. We were hesitant because we didn't want to fall in love with it and not be able to get it. The price was twice as much as what we thought we could afford. Amazingly the payments worked out close to what we wanted and we were approved! Everyone we dealt with was so kind and friendly, they detailed the car, took time to show us how everything operated in the car. We drove off in the most amazing vehicle we have ever owned! And to think we were trying to get off the lot without being noticed. This was undoubtably the best car buying experience we have ever had. We will indeed recommend Sepentini to anyone we know looking for a car and we will be back for sure!

amanda.tryon.7

25 de ago. de 2012

Dan was patient with us he stayed way past closing to get us our car! He was very honest about the cars we looked at. I couldn't be more pleased with our purchase with Dan!

titav61

24 de ago. de 2012

I looked on line and found my 2010 Malibu, I knew what I could aford and called made a appointment for the next day whith Chris Byler. When I got there He pulled the car around and wanted me to take it for a test drive. I told him I wanted to do the number game first because if he couldn't get the payments within my budget there wasn't really a reason to drive it.Well he went into his office came out and said he could do it so I took if for a ride. came bake all the paperwork was ready and that was that...Very pleasant,fast,and I enjoyed the experience. Thanks

mefweisse

22 de ago. de 2012

I was all set to apply for a car loan online, but had a general question before starting. I called the dealership and was fortunate enough to speak with Jim. His friendliness and compassion for my situation provided me enough comfort to have him handle the loan application over the phone. Within a few minutes he called back with good news: I was able to get the specific vehicle I wanted at a reasonable price! I live about 45 minutes away, so he was able to save me time and anxiety by handling a lot of the paperwork before I arrived. Everyone we encountered there was welcoming and helpful, but Jim was a class act. Within an hour I drove off in my SUV, and I couldn't be happier!

Reggie S

5 de ago. de 2012

Excellent Customer Experience! I first spoke on the phone with Jim as a call-in to inquire about a vehicle. I informed Jim of my interest relative to the type of vehicle, I then informed him, I simply wanted to come in select the vehicle and was not interested in a sales pitch or a hard sales approach with lots of negotiating over price. Jim said "this will probably be the easy purchase you've ever made", I must say it was very smooth. The process was efficient, the team was friendly, very informative and extremely customer-centric.Reggie

reviewer8

4 de ago. de 2012

Daniel Swartz was excellent. I wanted to test drive a new chevy I'm interested in purchasing, and like every other dealer he went with me during the test drive showing me features etc. Unlike every other dealer he then let me back out to drive the car myself. It's difficult to make heads or tails of a test driver when you're worried about the sale individual sitting next to you and the opportunity to drive a little bit without a sales rep there was invaluable. I'm currently a 24 year old male, and while I'm not the reckless type I'm sure my profile has excluded me from a number of lone test drives because I was assumed as such. I appreciate Daniel had the ability see through stereotypes and realize I'm a professional looking to buy a car just like anyone else.

jcompton1

28 de jul. de 2012

I had a wonderful experience with Chris Byler. He was very helpful and provided me with great customer service. I got the right SUV for the price I was looking for that fit my budget. I would like to say thanks to Chris for all of his wonderful salesmenship and understanding in finding the right SUV for me.

scorpio49

24 de jul. de 2012

If you go to Serpentini (which I highly recommend) Ask for Dan Swartz, He was very easy to work with, He got me the car I wanted ,at the price I wanted & the payment I could afford. When we are ready for a new car, I will definitely ask for Dan Swartz.

John Paulin

19 de jul. de 2012

My wife and I bought a new vehicle from Dan Swartz. My wife and I wanted specific opitions and color. Dan took his time and did some research with other dealers in a 500 mile radius to help us find the right vehicle. He did what ever we wanted. Dan was very paitant with us. We changed our minds several times and test drove several vehicles. Dan listened to what we had to say and found us the right vehicle at the right price. Justin Noll the sales manger was also very paitant, he helped out whenever he could to answer all our questions. When I buy another car, it will be from these two men. Thanks again guys.

suthie01

15 de jul. de 2012

This dealership is so friendly! They try very hard to please each customer!Thank you for all your help. I will buy from them again.

magenmay

14 de jul. de 2012

Bought not one but TWO cars from Dan in one day !!! He is my new "go-to" guy! He really listened to what I needed and wanted in a car and then had 3 options for me within minutes. One was a GREAT fit - and I bought it. The process was long (as expected), but Dan and the other staff made my stay comfortable. SO comfortable, in fact, that I came back later that day with another trade for him to look at. Within an hour, I had a SECOND car ! He did not try to sell me something that I was NOT interested in. I did not feel pressured. I have already recommended him to 3 other people who I know are looking for vehicles.

mslissa

3 de jul. de 2012

When I was looking to purchase a new car, Jim was very helpful. I really loved the fact that he listened to the things that I had to say and was not pushy with my purchase. He made sure that I got what I wanted at a price that would work for me. This is by far the best car buying expriecne I have ever had.

mooremela10

28 de jun. de 2012

My husband and I needed to purchase a new truck for his lawn care company after his older model crapped out. Jim helped him over the phone after my husband perused the Used selection online and called to see if we could come look at it that day. Jim helped us navigate through financing and other obstacles as we have relatively new credit, but he got it approved and we were able to get our much needed vehicle for my husband's business to continue operating. We were very grateful for his helpfulness.

dogwilma

21 de jun. de 2012

Great helpfull employes. The staff I mean all of them terrific. Daniel was caring and good at his job. All had great smiles for us. Greeted us as soon as we drove up. Justin did not talk down to us. Daniel went out of his way to help us. I would recommend him and the Dealership to all. Thanks again. When we bring auto back for service will let you know about the service.

Twistedmoose

7 de jun. de 2012

I was told about Serpentini by a friend who had purchased three new cars from this dealer in 2011 and was very satisfied with how he was treated. I had a 2004 truck that I had purchased new. I had been to a lot of local dealers and was looking at 2009 and 2010 trucks. I had a number in my head that I wanted for my truck and how much I was willing to pay for the new truck. No one was able to get me where I wanted to be. I was put in touch with Jim and he not only made it happen but he put me in a loaded 2012 brand new truck with 20 inch chrome wheels and lots of bling for less than other dealers wanted for a work truck and I was in and out in less than 2 hours. I will with out a doubt buy all the rest of my cars from Jim and Serpentini. Of all the car pucheses I have made this was the best with out a doubt.

vickyneff

4 de jun. de 2012

Chris didn't pressure me for "the sale". He understood that I am a single woman who needed a car. He let me take the car to my mechanic and told me to take my time. I will deal with Serpentini from now on.

catfishcc

1 de jun. de 2012

Well I like the car we purchased. 2010 g6. But after taking it home and really looking at. Im not very happy with some things with the car. First the car needed aligned. Pulled to the right. After looking at the front. Some one put a used tire on the passenger front. The tire is dry rotted. Also the passenger side has been painted. So it must have been in a accident at some point. I would like to see the car fax which I was not offered. The third brake light has a problem it stays on. You have to hit the trunk to get it to go off. The front rotors where warped. Brakes pads bad. The battery cover under the hood is broken. The spare tire mount is gone. So you hit a bump and it rattles. The passenger lower piece under the door some of the mounts are missing so its loose. The cup holder rubber is missing. The passenger air vent is broken. I guess next time I buy a used car Ill check it out better. Plus the rear brakes needs replaced. It has a 3 month 3000 mile warrant, dont know if some of these things would be covered. That is a good question. I got burnt by ganley ford last fall on a f150. I didnt think I would get burnt by another dealer. Especially a gm dealer.

rthrams1

1 de jun. de 2012

I first Came to Serpentini becasue I got a service coupon book in the mail and was shopping to get brakes on my Saab 9-3 and Kevin in Service came up with a very fair price for the repair and was done very efficiently. So I was looking to replace my other Saab 9-5 if I got a fair price for it. I came to Serpentini and I got a fair price for my trade and Jim was able to get the Malibu I wanted to the lot for me to test drive. By doing that my wife liked the car and the deal was done. I will keep coming here for service and for future purchases as long as everything is done as well as its been so far even though its not the closest dealership to my home or work, worth the drive.

roswitha

30 de may. de 2012

Great dealership, they went out of their way to find the right car for us. They even brought in the same model car but with a different color from one of their other dealerships. I am glad they did, the color was not what I expected it to be, so we ended up with the car we first decided on. Nick was very helpful, easy to deal with. with a good sense of humor. Thanks for a great experience, I will recommend this dealership to all of my friends. Dave and Monika

wzornes

21 de may. de 2012

We bought a used impala the process was ok, but when I asked our sale man if they would come down on the price of the car. Nick said it should not be a problem since we are repeat customers. I asked Nick a couple of times if they dropped the price on the car. I got no respond until we sign the paper work and I notice they did not drop the price of the car. Well this show you how they treat there repeat customers. Will I come back to Serpentini Chevrolet in Tallmadge, Ohio to purchase my next Car. I don't know about my son, but for me I will not go back to Serpenetini Chevrolet in Tallmadge to purchase my next car do to the fact how they treat there repeat customers.

FBIGUY

21 de may. de 2012

I was impressed with he ease of my purchase. This dealership was clean ,friendly, and professional. They handled all my paperwork with my credit union all I did was sign my name and drive away.

rjcross3895

15 de may. de 2012

This dealership was 90 miles away from my home, but the price on a used Jeep Grand Cherokee was very attractive. I didn't want to drive that far only to be disappointed with the condition of the vehicle, so I contacted the dealership first and asked about the vehicle. Jim answered all of my questions, and it was definitely worth the drive. The Jeep was priced well below comparably equipped Jeeps of the same model year, and it also had between 10,000 and 15,000 fewer miles than the other Jeeps that we have looked at. We are very happy with our vehicle purchase and the friendly service. I will call Jim when I'm ready to replace my other vehicle.

wcornell

1 de may. de 2012

Jim was able to get a release statement for us, that the bank neglected to send us when our loan was paid off, over 9 years ago. His expertise allowed us to cut through hours of run around that the bank was determined to give us. We appreaciate his help and will be sure to come see Jim, when we are ready for a new car! Customer Service is still alive and well!

lovemy2005jeep

30 de abr. de 2012

I purchased a 2005 Jeep Liberty from Serpentini in Tallmadge, almost a week ago now. Brian Adams was my sales consultant. He was very friendly and absolutely awesome!! He was easy to deal with, not pushy, but making sure all my concerns were met. He even stayed after 2 HOURS past closing time to take care of me! After I bought the car, I emailed him with a couple of questions and he immediately contacted me back to let me know he was going to find the answer and get back to me. I received all my questions answered that very same day within a couple of hours after I talked to him! He made sure to let me know that if I had any more questions, to email or call him anytime. Now that is what I call great customer service! I instantly went to my facebook and twitter and posted what an awesome job Brian did! I will be referring everyone that I know, or come across that is looking for a new/used car; to Brian Adams ? I couldnt be happier with the service he gave me. He will be a great asset to the Serpentini business in Tallmadge!

Chrissywil_33

24 de abr. de 2012

My husband and I purchased a new Equinox with the help of Jim Lucas. He was very professional and helpful. We never felt rushed or pushed into any of our decisions on we made on our new order. He help us in comparing pricing of all the options and assecories on two different models. He Even came in on his day off to let us test drive and and order our new vehicle. The day we picked it up he even got in with us, went over all its details and helps us program in our cell phones blue tooth. Thanks Jim! It was a great purchase . So very happy . Also it was a lot of fun working with Jennifer Hikade on the financial paper work. She helped us get the rate we wanted. Super nice lady. Thanks again , Chris Williams

mayor hal

19 de abr. de 2012

it was the first dealer that did not come out and pressure me . also i took my time in finding what i wanted. when jim came out ,he also did not pressure me,he was very professional in his approach and in helping me to find what i needed.i bought a cruze first but it was too small after having it for about six months. so i upgraded to a malibu and had the same professional service from jim as i did the first time. so i think that jim is a great asset to serpentini and dont let him go anywhere else. thanks hal lehman

eorr7381

12 de abr. de 2012

I was recommended to Serpentini Chevy by my boss, and Jim was assigned to handle my new car purchase after my last car was totaled. We live about 50 miles away from the dealership, and Jim offered to find us the car we wanted and bring it to us to test drive to make it more convenient. We didn't make him do that, however, test driving at a dealership closer to home. We knew pretty specifically what we wanted, and Jim located the exact car and had it sent to the dealership for us to pick up. He was very patient with us on the financing side. We're expecting a baby in the next few months, so we had him run the numbers a variety of ways, lease v. buy, different interest rates, different lease lengths, etc., so that we could determine how we could replace the totaled car as affordably as possible, which we really appreciated. Jim helped us upgrade from a sedan to a baby-friendly crossover for only about $15 more a month than we paid on the totaled car, meaning our budget was virtually not impacted at all as we continue to prepare for the baby. Jim was very helpful and knowledgeable throughout the process, and I believe he even stayed late on a night the dealership wasn't open very late after work to accommodate our needs. Overall, the Serpentini experience and working with Jim exceeded our expectations and our previous experiences in buying cars.

beviejean

30 de mar. de 2012

If I only had one word to rate my experience it would be WOW! From the very beginning, with me asking a million & one questions, to the moment I drove my new Cruze out of the parking lot, Rick Howard was awesome! He has a great personality & is more than willing to go that extra mile for his customers. And the finance department handled all my paperwork in a very professional manner without any problems. My only complaint is not receiving a Serpintini jacket that I really want! Maybe Rick can pull some strings & be able to find me one! Thanks & God Bless you all!

stevekunclman

29 de mar. de 2012

i am with the truck i purchased from jim lucas at serpentini chevrolet of tallmadge.i had some problems, but they were handled by the sails department.

ohg8or

29 de mar. de 2012

Nick was very nice and pretty easy to work with and would go to him again. Hope I can work out another good deal in the future with Nick and Serpentini Tallmadge.

Hnelson001

27 de mar. de 2012

Shopping for a car can be stressful, Jim took the stress out of my experience and made it easy. He answered all of my questions and gave me honest answers. He was not pushy or aggressive like most salesmen can be. I would recommend Jim to my friends and in fact I already have!

shaig629

26 de mar. de 2012

We arrived at 9am and we were signing paperwork by 10:30. Jim took us out onto the lot to physically look at the cars and then see what we could finace based on what our likes were. Previously we had gone to another dealership and sat for hours without looking at anything in person. Jim was friendly and it was very apparent that he knew what he was doing and had experience in the field. We didn't think we would be able to finance such a new vehical being young and having a limited credit history but Jim and the team made it happen for us. Now we have a safe, reliable car that we can have for many years to come with a great interest rate and warranty. I would love to do business with Jim and Serpentini again in the future for my next car.

byrner

26 de mar. de 2012

This is the second vehicle i have purchased from Josh Channel and Bill Fellows. I wished all salespeople were as courteous and helpful as these two. They make the car buying experience enjoyable and an easy transition. I will definitely refer friends and family interested in a new or used vehicle to Bill Fellows/Josh Channel at Serpentini. I also look forward to conducting business with them in the future.

mikejed

23 de mar. de 2012

Customer service was great this was my first tme buying a car from serpentini the saleman Rick Howard was outstanding I will come back and by my next car from him .Thank you for the great service and also the help of try to talk my wife into a corvette deal your the man

Ecirtap

20 de mar. de 2012

Customer service exceeded my expectations. The friendly atmosphere was very inviting. This is my third vehicle purchased from Serpentini in Tallmadge and once again I am completely happy with the service, the vehicle, the Sales team and the positive attitudes. Nick is truly a pleasure to work with and very helpful and knowledgeable. His patience was extremely important along with receiving undivided attention. Being in Sales myself, I know that people buy from people they trust. Trust is the foundation of every aspect of life. Thank you for great service (with a smile) and making my car buying experience one that I can gladly tell others about.

Krtyle2005

19 de mar. de 2012

I came in after hours on a Tuesday looking to buy a new care thinking they closed at 9pm. Josh and company had no issues with staying open 2 hours past closing helping me out. I noticed a tiny scratch on the vehicles that I was going to buy and without even asking when I came up to purchase it the next day, they had switched it out for one that was in mint condition after stating that this was an issue. Great customer service and I love driving in my new Cruze.

lllwww

14 de mar. de 2012

I just took delivery of a new Silverado. The purchase was initiated online. Jim was very responive with all of my emails, inquiries, and questions. The truck had to be factory ordered and we were under deadlines for certain incentives, etc. Jim promised a lot and delivered in every respect. I would definately purchase from him again.

projoe

10 de mar. de 2012

Bill was the best salesman that my wife and I have ever dealt with. After shopping online for 4 months we knew what we wanted and Bill was the only salesman to listen to what we wanted. There was NO buying pressure at all. I found the truck online at there dealership in Talmage and Bill held the truck for us until we had time to go test drive the truck. Other dealerships around us in lake county wanted us to buy more than we wanted in a truck and did not want to budge on there price. One call to Bill and he quoted me a lower price then anyother dealer I looked at. Bill did make our buying experience wonderful and painless. Randy the finance manager was awsome he found us the best loan and did not pressure us into buying the extended warrenty or that clear coat protection. Our experience with the whole purchas was wonderful.

handjob

8 de mar. de 2012

Best dealer ship ever drove 3 hours from pa to buy from them and look forward to doing business with them again.Chris Byler is the man to get it done straight up front no BS GREAT GREAT GUY TO DEAL WITH CHRIS IF YOUR READING THIS THANKS AGAIN MY MAN WE ARE VERY'VERY PLEASED THANKS

Lmckeel

28 de feb. de 2012

Have dealt with Serpentini many times. Fellows is probably the straightest shooting and most knowledgable salesperson I have ever dealt with. I have never had such a positive, in and out, no nonsense car buying experience. For this reason alone I will buy again from both the dealer and Bill Fellows

jessicaLynn143

27 de feb. de 2012

Wonderful experience!!!!After visiting 2 dealerships (Progressive Chevy and Fred Martin Nissan) and leaving in tears from both of them, I was very hesitant about buying a used car from a dealership. I was referred to Serpintini from a friend and I am so happy I decided not to give up out of fear from being bullied to buy on the spot. I went into Serpintini and I talked to Dan and Justin. They listened to what I wanted and how much I wanted to pay. They respected me as a customer and did not try to sell me a bunch of stuff I didn't need. They let me drive the car that I went into see and gave me absolutly NO pressure! It felt very nice to be a woman and go to a car dealership where I felt 100% comfortable. I fell in love with the car! It was immaculate! The car was in better condition and was priced better than any other dealer also. They worked with me to get me the best price and payments! The price, service and respect that I recieved from the staff at Serpentini blew the other guys out of the water! I would recommend Serpintini to ANYONE who is looking to buy a vehicle.Thank you!

jduron

23 de feb. de 2012

I am a first time buyer from a BIG car dealership. I was hesitant to go but ounce I got connected with the sales man Mark Chase he made my car buying experience GREAT!! I have not so good credit and no co-sighner. This is the guy that made it happen. The next day I was driving my new Dodge Durango home. I would reccomend Mark the sales man to any one who wanted to be treated like a person and not just a number. My husband laughed at me because it was something that looked like it was from a movie, right before I was getting into my new car I was hugging the Two Salesmen. The other sales man that was very efficiant and prompt with helping Mark out was Dan. Two great guys and I couldnt imagine having such a wonderful car buying expierence with out them. Thanks Mark and Dan!!! You made it happen!!

thcrays

22 de feb. de 2012

I filled out a contact questionaire and a financing information form on their website. I had thought that they could contact me about questions that I had on financing my car purchase. I recieved three e-mail responses but no phone contact. After my initial negative reaction to the missing personal follow-up, I was contacted by Monica Bailey who apologized for the delay in response and went the extra mile to put me in contact with the right people. Mark Chase called me personally to answer my questions and discuss my finance options. Both of them were very helpful.Although I have not found the perfect vehicle to purchase yet, we are working together to locate one within their dealer network. With the new developments since my first encounter, I would recommend Serpentini Chevrolet in Tallmadge to my friends and co-workers.

imblessd38

21 de feb. de 2012

Why I have given serpentini a good rating, my salesman Josh Channell was excellent from first greeting to our final signing. He has great understanding of the vehicles, rebates and amenties. He worked very hard to help get my financing along with the finance tea. I would refer sepertini to my family and friends. Thanks again for my purchase of my 2012.

explorersport

20 de feb. de 2012

My husband and I had a great experiance with this dealership. Nick was GREAT HELP in finding the car we wanted with a great price. Even after the sale, Nick went out of his way for us with a small matter we encountered. We would have no problem comming back for our next car purchase. Just keep up the great work!

fozzy_lee

18 de feb. de 2012

Dan was very helpful. Made sure what we were looking for fitted us and our budget. The most pleasant ever to any dealer ship that we've been to. Definitely well recomend him and Serpentini Chervrolet of Tallmadge to every one we know.

lmaydak9311

9 de feb. de 2012

We had one of the best car purchases ever in all these years. Jim was exceptional inCustomer Service. Answered all our questions and help us out so much. We had previously purchased our Colorado and Silverado at Serpentini's and came back again foranother purchase. With Salesmen like Jim, we will be back again. Thanks.

tpeterson66

6 de feb. de 2012

I work as a Purchasing Coodinator for an Engineering company located in Rhode Island and have a division in Ohio in which I was trying to purchase a vehicle for. I dealt with Chris Byler and found him to be very pleasant to deal with. Not your typical salesperson. He was upfront and work very hard to make the sale. I would highly recommend him to anyone looking for a salesperson who is honest and hard working. I felt he was one of the nicest salesperson I have dealt with. I have bought many cars from different dealership around the country and this is the only review I have written. He deserve a reward for his hard work.

ekatcher

4 de feb. de 2012

Jim is honest, upfront and fair; not qualities you always find in a car salesperson. We had an exceptional experience with him, would buy again from him, and will certainly recommend him to family and friends. I would feel more comfortable buying with Jim at a higher price than any other dealership or salesperson. That being said, he was also able to get us an incredible price. We feel lucky to have come into Serpentini and met Jim.

gorg8eous

2 de feb. de 2012

Thank you for the excellent customer service Nick! My sister recommened you and I was skeptical about taking the two hour drive from Columbus Ohio with my sister. I thought she was nuts! But I found it was worth the long ride with my sister complaining about my driving. I had an awesome experience at your dealership and I would highly recommend you to anyone looking for a car. No long wait to see if you are approved which can be very nerve racking. I have already told some friends from work and church about the great deal I received. Thanks so much again and I will also be coming back for my next car!

Stacee67

31 de ene. de 2012

I want to THANK Nick for making this the most wonderful car buying experience! This has been by far the best!!! I even brought my sister back to buy a car!! I am from Columbus and he made sure I was approved before I drove 1 mile! I will definitely buy all my cars from here...it was more than worth the trip!!! :)Stacee A. Adams

chevydale

27 de ene. de 2012

Jim once again was friendly, efficient, and true to his word. We bought my husband a Tahoe in December. When we realized I needed another vehicle, I gave Jim a call and he found me a vehicle within 2 days. It was everything he said it was. He even through in Onstar for 3 months. We have never purchased more than one vehicle from a dealer ever. I will definately be recommending Serpentini to family and friends.

Carlos Miller

26 de ene. de 2012

Jim Lucas was a pleasure to work with. He was professional and answered all my questions. He even addressed the little details, like giving a warm hand off to the finance team to sign my documents. In the past, I've viewed going to an auto dealership like going to the dentist...painful. Jim changed that by explaining everything to me. He did not move forward until I understood. Please extend my thanks to him for making me feel at home. Carlos Miller

dndkish

25 de ene. de 2012

Saw car on line. Called to make sure it was in stock. Wife test drove car and brought it home for me to drive since we live near Cleveland. Drove it back and did the deal. Easy, no pressure, price was reasonable, vehicle is a "beast" (good thing for a HD pickup truck). Mr. Howard has a great personality and also knew the vehicle. The finance person was also not high pressure but efficient. Vehicle was serviced and ready in short order. We drove over an hour to the dealership so we were serious buyers. The test drive take home option was key. I have done this before at Liberty Ford. It's a good idea. One thing I see as a growing problem is that dealers are using the excellent condition description as opposed to good on all cars for the Bluebook or Clear Choice values which obviously makes the selling price comparison better. This vehicle for example had a cracked plastic cover over the passenger side headlight and a few nicks in the paint in the rear. I saw them and did the deal but this is why I did not rate the price as great.

jdh1966

15 de ene. de 2012

It was an excellent buying experience. Larry Sluder was helpful and respectful. NO high sales pressure tactics were used. I experienced fast service too. I visited the dealership twice - once to initially look at the truck, and once to sign papers and drive the truck home. The total time spent at the dealership was less than an hour and a half.

pbeach7907

6 de ene. de 2012

Our overall experience with Daniel was fantastic. An informed, professional, great salesperson. Our experience with Jennifer was somewhat less, not bad, but she talked down to us, was short, and in general, just a bit snooty. She was not as friendly as Daniel and it looked to us that she just liked to see him jump through hoops.Overall, our experience was great and we love our truck. We hope the service department goes as well as our purchase.Pat and Norm Beach

SherriSmelko

4 de ene. de 2012

The staff at Serpentini were wonderful in fitting me in the right car. The service was wonderful. And the financial department was wonderful. I would recommend this dealership to anyone looking for a new car. Thank you Mark Chase and Sherri

ddeckard

28 de dic. de 2011

Jim Lucas demonstrated his expert salesmanship, patience, and cheerfulness toward myself and my spouse. Jim has sold us a Chevrolet in the past. He was a pleasure to work with, and understood the USAA Car Buying Service process well. Jim went out of his way to visit our home to ensure that our Camaro would fit into our 3rd-car garage. We also feel Larry Sluder made us feel welcome, as he served with Dave in the military. Randy made the financing portion of the process unexpectedly pleasurable. We appreciate Serpentini's relationship with USAA, and would gladly place an order with them again. Mark made us, as slightly nervous customers, feel at ease, as well as the supporting staff. We hope the after-market service experience will be as efficient as the purchasing experience.

Austin06

28 de dic. de 2011

I have bought 2 new cars from Serpitini Chevrolet in the past 6 years. The salesman were very professional and friendly while I test drove and made the decision on what vehicle best suited my needs. The second car that I purchased had a small scratch on the passenger side door and the dealership was more than happy to fix it when I purchased the car. I plan on buying me next new vehicle at Serpentini and I recommend this dealership to all my friends!!!

skrayeski

26 de dic. de 2011

Jim Lucas was very polite and courteous. We leased for the first time a new Cruze and Jim was very informative. We had been talking with Jim for about a month and he was very patient and low pressure. This was the most pleasant experience we have ever had when dealing with a dealership on the purchase of a car. We will definitely deal with this dealership on future purchases and would recommend them. We also have dealt with the service department and they are excellent also.

chevydale

21 de dic. de 2011

Professional, friendly, knowledgable, and efficient. We received a fair appraisal of our trade-in. We will definately consider this dealership for our next vehicle purchase.

kkepple

21 de dic. de 2011

I love dealing with Nick. He is so friendly and fun to joke with. We have been there and bought 4 different cars from him. I would highly recommend seeing Nick if you want a car. The finance team is also wonderful. It really makes you feel like family there. Thanks Nick!!!

Dgilbert70

18 de dic. de 2011

Would not deal with this dealership again. Have had three unpleasant dealings with them. Have dealt with multiple locations and still encounter same unpleasantness. Do not recommend.

navyp78

9 de dic. de 2011

i was in a accident and recked the rear end of my 2001 dodge neon a friend told me to go to serpentini chevy to get it fixed i was hesitant at first but in the end im glad i didthe body shop did an outstanding job the price was very reasonable and the quality was out of this world they answered every question i had and kept me in the loop with status up dates but when i went to pick up my car i expected just the rear end to be fixed but to my surprise when i got in my car it looked brand new they took the time to detail the inside of my car witch any one with kids know that can be a real chore it totaly took my breath away wow what a great job this company did i would recomend to all my friends and family to go to serpentini chevy for all their vehicle needs

SHAWNAEVANS

8 de dic. de 2011

JIM WAS EXCELLENT I FELT GREAT CUSTOMER SERVICE. HE DID EVERYTHING N BEYOND EVERYTHING TO FIND ME A CAR AND GET ME APPROVED. THIS WAS A GREAT EXPERIENCE FOR ME AND I WILL RECOMMEND THIS DEALERSHIP AND JIM TO MY FRIENDS AND FAMILY. THANKS JIM FOR YOUR TIME AND EVERYTHING YOU HAVE DONE FOR ME. :)

wanderson011

4 de dic. de 2011

Our over all experience was good. Our sales rep. was very courteous and made us feel comfortable. The financial person was very courteous.We had several issues with the vehicle after we took it home. The front floor mats were missing. I asked the sales rep. about replacing them. He has not gotten back to me yet. I also do not believe the oil was changed prior to me taking delivery of the car. The sales rep. says it was, but in looking at the oil it looks dirty to me. Also the car had not been detailed. Most preowned vehicles I have purchase have been detailed. The car had been cleaned, but not detailed. The under floor storage compmartments were dirty.Over all we had a good experience other than the aforementioned.

Elaine Jackson

3 de dic. de 2011

Chris went out of his way to help me. He listened to to what I wanted and found the car that I needed. Thank God for him as he made my buying a car a wonderful experience.

kencypaul

22 de nov. de 2011

Our sales rep went out of his way to find a car for us. He was prompt with call backs. He arranged to get a car from another location. Although an extra key and remote was not provided, he arranged one for us at no cost. Andre in the service department was very helpful with information, especially about the kind of oil to use to prevent violating the warranty.

dcramer

14 de nov. de 2011

Jim Lucas was very good to work with. We had seen a car on line that we were interested in. The car had been sold but Jim checked to see if there were any other cars that fit our budget and amazingly the car we were interested in became available. Jim was very nice and pleasant to work with and went did his best to take care of us.

lnw15

14 de nov. de 2011

Chris was very helpful, he made sure I got the car I wanted. I would definitely recommend him and Serpentini to anyone I know that is looking for a new or used car.

Michelle Gary

12 de nov. de 2011

Mr. Lucas was very professional from the first day that I inquired about getting a new vehicle. He was also very friendly to our family. He gave us great information about several vehicles and helped us make a great choice! Although I do not know the names of the rest of the team, everyone was great! Just ask for Jim Lucas!

Beamer119

11 de nov. de 2011

I heard about Serpentini Chevrolet through a website. I plugged in what I was looking for and the options I wanted. Jim Lucas called me and talked to me about the vehicle in question and told me about the vehicles they had and what options that were with each. He told me everything including pricing on vehicles and payments of each. I went to the dealership with my wife and we were treated exceptionally well and were given a great deal on the vehicle. Jim's product knowledge is excellent and his courteousness to both my wife and I was exemplory. I will choose Serpentini Chevrolet as my dealership in the future for other vehicle purchases.

bjmckee1

8 de nov. de 2011

This is the second car we have purchased new from Serpentini. We have an Equinox- purchased a year ago- and a new Chevy Cruze purchased last month. Both times we were impressed by the courteous service and attempts to make us feel comfortable about our purchase. I asked a lot of questions about my Cruze and all were answered. My husband and I never go to look at cars until we are serious about buying. Serpentini always took us seriously and some of the other dealerships did not. That is why we would definitely go back when we are in the market for another car.

felt216

6 de nov. de 2011

I was looking online for a used Impala.I seen the one i wanted so i called and i got Jim Lucas i told him everything up front and what i was looking to get.knowing i did not have the best credit he was able to get me into a very nice 2007 Impala LT sunroof/remote starter,low miles very nice unit.

Disappointed

24 de oct. de 2011

My experience started out OK, until I took delivery of my car. I purchased a used car from Serpentini that I had shipped. The floor mats went missing and they tried to blame it on the detailer. They tried telling me they replace the mats. My car had just over 12,000 miles on it, everything in it looks brand new. Another huge issue was my odometer disclosure did not match. Someone at the dealership was tooling around in my car until it got delivered. I was told that they took the car 40 miles one way to get detailed AFTER I signed the contract. Apparently, they think I am extremely stupid.

carlina

26 de may. de 2011

This was the best experience at a dealership I have ever had. I am a single woman and have been pressured to purchase at other dealerships, but not this one. The Sales Professional who worked with me, TERESA PALMER, made this a very easy and pleasant transaction. I recommend her to other single women shopping for a vehicle. The entire staff at Serpentini is very courteous.friendly and go out of their way for the customer.

FLITTY

5 de may. de 2011

ISSAC SPRAGLING WAS VERY HELPFUL IN HELPING US SELECT OUR IMPALA

disspleassed

29 de abr. de 2011

I was very much treated (second class) when they discovered that I did not have the perfect credit rating and my trade in had negative equity. I was told they would see what they could do and that I would receive a call. Needless to say...I never received a call back and did not even get a return call after making an effort to contact the salesman. I was told by the floor manager that he did not know anything about my situation and he would have someone call me back. (no call)... I hope that Bob Serpentini reads this and is made aware that his sales people are not living up to the promises made by him in his T.V. and radio comercials.

randy routh

16 de abr. de 2011

Found the vechile on line, called to make sure that it was still on the lot which it was. They washed it. Took it for a test drive. Sat down and started the paperwork immediately. No hassle with the price we took in. Very friendly dealership. Would recommend this to our friends.

tmerino

14 de abr. de 2011

Josh was extremely helpful and patient. He listened to us regarding the type of vehicle we were looking for and the options we wanted and not only showed us the on site inventory, he looked online as well. We appreciate the extra mile he went and his professionalism and attention to detail helped make our decision much easier. He is great to work with and I would highly recommend him as well as the dealership. We have purchased many vehicles at Serpentini and have always been very satisfied with our experience.

scoobybuoy

12 de abr. de 2011

The staff was very friendly and helpful. They did everything to help us get the car we wanted. They went above and beyond and exceeded our expectations. My family has used this dealership before and were satisfied. We went to another dealership first and got turned away but Serpenti helped us get thecar we wanted.

schaefer15126

6 de abr. de 2011

Had the best experience at a dealership ever. I found the car that I was interested on the internet. Larry & Jim Lucas were very responsive and helpful. When I arrived at Serpentini Chevrolet in Tallmadge my children & I were treated very well and everything went smoothly. We made the deal that we talked about over the internet. The 2010 Chevy HHR was in great condition. Larry even filed the tank, with gas so much some other dealers would never had done that. Great dealership too bad they are so far from Pittsburgh. You can not go wrong at Serpentini Chevrolet in Tallmadge.

Bfreb1003

8 de mar. de 2011

Fiance and I had THE worst experience at Serpintini EVER today. You guys really live up to your awful reputation for terrible customer service - and the salesmen are shady, back door, liars. Normally I wouldn't make it a point to write about how horrible a place is but they put forth no honest effort at all, I mean, we both have great credit and were more than willing to come to a mutual agreement, but they wouldn't budge even ONE penny from sticker price...come on now, we all know you buy a lot of your cars at auctions and then hike up the price. I know you need to make money, and you still would've made plenty with our deal, we are good people and I'm sick of people trying to take advantage of that. Sorry for the run-on sentence, but I'm just fed up.

ccchase

10 de dic. de 2010

Everyone was wonderful at Serpentini Of Tallmadge I wouldn't buy a car anywhere Else..I went it into the dealership interested in a type of vehicle, They were very respectful . and found the best deal for me to meet my qualification, it was quick easy and everyone was so helpful.

mamawl

22 de jul. de 2010

I bought a 2007 Jeep Liberty from Serpentini this afternoon and I was extremely impressed with the treatment I received. I cannot say enough good things about Chris Byler and everyone else there. I had been to another dealer a few days earlier and was treated like dirt. I was specifically looking for a Jeep Liberty and they told me they were too expensive and they wouldn't be able to get me financed for what I wanted. They wouldn't even let me test drive a Jeep. At Serpentini, I was treated like a queen. They listened to me and showed me the kind of car I was interested in and worked to get me financed with a payment within the range I specified. Our salesman, Chris Byler, was awesome! We were treated with respect and made to feel like it was important to him that we got what we wanted. The finance manager, Randy also was very friendly and helpful. From the moment we walked through the door, our experience was great!

mellymel44305

18 de abr. de 2010

I bought a car last Thursday..my salesman was Nick and he was absolutely fabulous!He was hassel free no stress about buying a car...i had been looking as was getting frustrated..he said i didnt need to look any further he promised to get me in a car i loved for the payment i wanted and that what he did. You couldnt ask for a better salesman..he made my car buying experience fun! Great personality!

ckevin39

13 de abr. de 2010

I purchased a '07 Mercedes Benz ML500 through Serpentini last Friday and couldnt ask for a easier experience. I travel a lot and had limited time to do this deal. Chris was great. I drove up from Columbus, Ohio to buy this vehicle because of the great price. I was pleased with every aspect of this transaction. Again, GREAT JOB!!!!!!!!

RedHeadEd-Simones

23 de mar. de 2010

Don't go out of business. You're the best! I have checked with other dealers, and was very disappointed with the results. After dealing with these other dealers, I have finally found the dealer that is up front with me. I told them what i had for a down payment and what my trade in was. I was very satisfied and they were up front with me. I am now a very happy owner of a brand new CAMARO=) Thank you. Thank you. Thank you. -Chris Byler has done a great job!

annettelogan

6 de mar. de 2010

Ed was a great big help and he went way out of his way to get us a new car and was very friendly. We will come back again when we look for another car and we refer him to our friends.They took time with us and the whole staff was friendly.

steveossler

27 de feb. de 2010

This was by far the best car buying experience I have ever had. Karl was very helpful in every way and when I had a small repair made 3 weeks after I bought the car and it was in no way serpentinis fault Karl helped me out at that time to. I would gladly buy another car from him it was great service.

Jess4887

25 de feb. de 2010

I give this dealer an amazing rating because everything went smooth and worked out great. I love my Chevy Equinox and I highly recommend it. My salesman, Karl was fantastic. He was very patient and always had an answer for every question. You don't find too many salesman like him around. I felt like I was treated with respect and I am glad I went with Serpentini Chevrolet of Tallmadge.

stetz7204

22 de feb. de 2010

My husband and I have been going to Serpentini Chevrolet in Tallmadge For six years now. I have nothing but good to say about all of their workers there. From the time you walk in the door they treat you with the up most repect and do everything in their abillity to help you as much as they can. I live two hours away and keep going back.

stetzmw

22 de feb. de 2010

Serpentini Chevrolet in Tallmadge has got to be, the best car dealershipin Ohio by far. Their sales representative Nick Apicella has got to be their best car salesman by far. If you need a car go to their the dealership and ask for Nick you will very pleased If Nick and his team are unable to help, then there is nothing that can be done. I have bought three cars from this dealership, and not once have I been the slightest bit disappointed. Trust me when I tell you this, it will be an experience that you wil not forget. I am going to be a costomer for life. Thank you for all of your help Nick and gang. I am looking forward to doing business with you again in the future. Your loyal customer Michael Buckley

gaydosgp

21 de feb. de 2010

I have no idea what all of the other salespersons at Serpentini Tallmadge are like, but working with Ed Monter on my purchase of a new 2010 Malibu was one of the best car buying experiences that I've had. I just got the car yesterday, so the fact that I'm taking time out of my Sunday morning on a busy weekend to write this review should speak for itself. Ed was very knowledgable and really took the time to answer all my questions in great detail- be it by email, phone or in person. It was refreshing to work with a car salesman who never once pressured me on anything. There were no uncomfortable sales tactics to close the deal, no cheesy sales lines - just friendliness and the desire to help me and my wife get a great deal on the car we wanted. Even after the sale was closed and paperwork had been signed, Ed took the time to go over all the features of my new Malibu and helped me to setup my Onstar and Bluetooth features. I had a 2006 Chevy Trailblazer with 2 months left on my lease and was also able to turn that car in to their dealership without any hassle and as part of the pull ahead program. Thanks to Ed and the other folks at Serpentini in Tallmade for making this car buying experience a very pleasant one - I will surely be back the next time I'm in the market for a new car. -Garett

rabbits1950

18 de feb. de 2010

I was in need of another vehicle and had vehicle with a lot of negative equity, and had not so good credit. I went to another dealership, that advertises to get you financed no matter what condition your credit was in, and couldnt do any thing for me. They said that I had too much negative equity in my vehicle and had to put down more money. I had bought two other vehicles from Serpentinis Chevrolet, Tallmadge store, in the past, so I went on line and inquired about a vehicle. I filled out my name and phone number. The next day a salesman, named Ed Monter, called me ask me to come in and see what he could do for me. I agreed to go in and boy am I am glade I did! When I got there Ed made me feel at home. He never pressured me, but took down all my credit information and how much money I wanted to put down, and what I had to trade in. He to told me that I had too much negative equity and not enough money down to get into the used vehicle I was looking at. He explained to me that there wasnt enough mark up on used vehicles to cover the negative equity in my vehicle. He told me that he could do it with a new 2009 Impala, because of the factory rebates. He was as good as his word and the interest rate that John Williams got me was just great! So when you see Bob Serpentini say on TV that he will pay off you vehicle no matter how much you owe, he means it! and his sales people are the best people I have ever dealt with. I sure am glade I went back there. Im American and proud of too!Robert Miller from Akron, Ohio