KMA

30 de abr. de 2016

We have dealt with at least two dozen car dealerships over the years and Serra has been the best in all facets of the car-buying/leasing and service experience.

G Serra

22 de abr. de 2016

Very kind and professional staff!! Readily available go assist in any possible way!

bedafiglia

22 de mar. de 2016

Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.

Diane

14 de mar. de 2016

I was at the dealership for a service issue. I needed to speak to sales because my lease was coming due May 1st. I just was looking for information on how the procedure for turn in worked with Kia. Before I knew it, I was getting a new lease the same day. Courtney was so helpful and Fern handled all the paperwork immediately.

Carrie

2 de mar. de 2016

Chris D was great to work with! I didn't expect to buy a car that night but I felt comfortable enough to go ahead and do it. I would definitely recommend Chris and Serra to anyone. I even have to compliment whoever set up my new car's seat and mirrors for when I picked it up. It was already set and I didn't have to mess with the seat or mirrors before I drove it off the lot. I thought that was a thoughtful touch!

Ashley

24 de ene. de 2016

This is the second car we bought in less than a year and once again Mike Daoud went above and beyond in order to meet our needs.

Lee

1 de ene. de 2016

2012 Cruz 24,500 miles sounded like Bird chirp'n inside top of engine. Repair tech found #3 plug loose, removed and reinstalled to correct torque ..... I had to pay, why ??? Service says plugs are wear item and not covered by 6 year 100K mile power train warranty ????. Spark plug OK, did not need to be replaced, just installed like it should have been when the engine was assembled ... dah. !!!!! No different than an engine compartment noise because loose engine mount or alternator loose - not installed correctly - and have to tighten fasteners ??

Russell

1 de ene. de 2016

The service staff is extremely focused on satisfying their service guests! They were professional and went the extra mile to make sure I was satisfied with the work they performed!

Gail

30 de dic. de 2015

Everyone was very friendly and willing to help with the selection, financing and purchase of the vehicle. Bill Serra was very friendly and easy to talk to.

C

30 de dic. de 2015

I approached 3 different dealerships trying to purchase a SRW 3500 Denali Sirrea. I felt as if none of them took me seriously. I spoke with Amanda Stork she found 3 trucks for me in about 30 minutes. She was a pleasure to work with and I will be returning to Serra when purchase my next vehicle. Thank you for the great service.

Michael

24 de dic. de 2015

I was promptly greeted upon my arrival and was the service was completed within the estimated time. The dealership waiting area was clean and comfortable. Everyone I have worked with at this dealership during this visit and in my past visits have been very friendly and courteous.

Alyssa

23 de dic. de 2015

I had a wonderful experience at Serra Buick GMC Cadillac! Bill was so easy to work with and worked hard to find me not only what I was looking for, but also was trying to get something that was the best bang for my buck. As a young woman, I usually feel that salesman will try to take advantage of me, but Bill was working for me right from the beginning. I cannot tell you how much I appreciated all of his help in this process. He made it so easy, and I absolutely love my new Buick Regal! Thanks, Bill and thank you Serrra Buick GMC Cadillac!

Joel

22 de dic. de 2015

I am completely impressed with Serra and it's personnel. From the acquisition, service, and all of the between, Serrra exceeds my expecations of how business is supposed to operate. I cant tell you enough of how your customer service, facilities, and overall operation drives the standard of where everyone should be. Great Job!!!! People pay attention...keep striving and achieving these results. I had leased a new Cadillac in 2012 from another dealer, but recently leased a Buick Regal from Serra. My experience has been 100% more positive than owning a Cadillac with another dealer versus having a Buick from Serra. You guys are awesome and truly care about your customers....

Cheryl

22 de dic. de 2015

The service was great. It didn't take long to fix my problem, I sat in a comfortable lounge and had a coffee and donut.

Richard

20 de dic. de 2015

My wife and I both are so glad that we selected your dealership to buy our new Cadillac. I am a retiree from General Motors and in my lifetime I've probably purchased at least 40 cars throughout the year's while I worked for GM. In those years, I have never experienced a group of people connected with a dealership that I could recommend without a doubt that has the highest standard of quality and commitment in treating their customers, as you all do. I honestly couldn't recommend or suggest anything else that would improve your customers experience with Serra. All I can say is keep up the good work!!

Anne

19 de dic. de 2015

Everything was wonderful except after 1/1/2 hrs and only one other person in the waiting room. I went to the desk to check and they said they had called me. I never left my seat and heard every name but mine. maybe the clerical staff could do a better job.

Thomas

19 de dic. de 2015

My experience was very positive. I am impressed with the attention to detail and care that my car needs were met with at Serra.

Douglas

18 de dic. de 2015

I had an appointment to have vehicle serviced. Everything was done as I wanted and vehicle was delivered as promised. Great job.

John

15 de dic. de 2015

Serra continues to excel in meeting my auto service needs. All of the people I meet and deal with at Serra are friendly and courteous and I feel like they all working give me the best service everThanks Serra

Pietro

12 de dic. de 2015

Brought the ATS in for an oil change and three recalls. They had a loaner ready for me. They are so professional and customer service friendly at Serra. The car was done before promised on the next morning. Thanks!PS They give you a cookie when you pick up your car. I love cookies.

"

9 de dic. de 2015

Very friendly service. Good selection of cars.The sales person worked hard to find me the best price on the car I wanted.

Carolyn

9 de dic. de 2015

We were taken care of promptly. The people in the service dept were friendly and efficient. They seemed to care and were willing to listen, and solve all our problems.

Karen

6 de dic. de 2015

Serra Buick, as always, treated me with understanding and respect, and worked for over a week to solve my ignition difficulties. I appreciated their kindness and concern!

Andrew

5 de dic. de 2015

I came in for an oil change and tire rotation this visit. Everyone was extremely nice. Serra is the only dealership to go to for sales and service!!!!

Dino

5 de dic. de 2015

Everyone is great and I got my car in quickly to take care of 3 recalls and an oil change on my ATS

Shirley

3 de dic. de 2015

Very courteous, very helpful. Efficient. Couldnt have done any better! Took me in immediately which I appreciated. Well done, thank you.

Brian

2 de dic. de 2015

Very satisfied. Completed the work on my flat and completed a minor recall. Suggested I tow the car in versus drive on the run flat which had begun showing extreme wear. The steel belted side wall was fraying.

Maria

2 de dic. de 2015

I just called they came and picked up my car, left me a loaner and returned my car the next day.

Laura

1 de dic. de 2015

Tony was a great help and everything for our new car went smoothly! Great experience, would use this dealership and Tony again in the future.

Salvatore

1 de dic. de 2015

Dustin provided excellent customer service. He had me in my loaner car and on my way quickly after dropping off my vehicle. He also noticed I was due for an oil change and tire rotation and had these both done when I picked up my car, Thanks!

Jeffrey

26 de nov. de 2015

Very professional and helpful staff. They took the time to find us the best deal and vehicle that fit our family.

Sheree

26 de nov. de 2015

My entire experience from first visit to test drives, to lease purchase was great. Art Seib, my sales consultant was knowledgeable and very willing to help me explore my vehicle choices, both in person and by phone. I am very pleased with my new Buick Encore and would not hesitate to recommend Serra Buick/GMC/Cadillac to friends and family. (In fact, I have already done so!!) I have also highly recommended Art as a sales consultant, and feel fortunate he was available when I arrived for my first visit to the dealership without an appointment. I did not feel pressured and he returned all my calls promptly.

Gary

25 de nov. de 2015

We called for emergency service and Matt from Service Department was 1st class. He made us feel like one of the Serra team. He kept us informed and made sure we had everything we needed!

James

21 de nov. de 2015

The repairs were completed in less time than estimated.The waiting area was clean and comfortable. My care was returned in very clean condition.

Rick

20 de nov. de 2015

Honest, trustworthy and determined are only three positive words that could describe my sales associate Mark. He hunted down every discount, every rebate and made our deal as pleasurable as buying / leasing a vehicle could be. I will definitely suggest Serra and Mark to anyone looking for a great deal!

Pamela

20 de nov. de 2015

Our salesperson, Amanda, was very helpful and knowledgeable while guiding us through the process. Would recommend others to contact her for their purchase or leasing needs.

Cheri

19 de nov. de 2015

My sales person Mark Aidan was extremely knowledgable and helped me to make the best decision on the vehicle that was beat for me. Overall everyone was very nice and had positive attitudes. A great experience!

Brandi

18 de nov. de 2015

This is a beautiful, well organized dealership. I feel the extra treatment here. Our salesman Scott Gould is great every time. We've gotten many cars from him and we will keep coming back. The service department is really great too.

Patrick

17 de nov. de 2015

I went in for my regular 5,000 mile oil change. Service was efficient and completed within a reasonable amout of time. A promotion for a $139 fuel system cleaning was helpful in gettng me to add that service but caused some confusion wih the billing. The estimate printed out with two prices listed (approximately) $125 and $139. When I asked about this, the estimate was corrected to the promoted $139 price. The promotional flier (on both the Service and Billing desks) listed one price but the bill added an additional $15 or $16 for shop charges or disposal, I do not recall exactly. This charge was taken off of my bill when I asked for an explaination. The flier also said that a free set of windshield wiper blades would be installed with purchase of the Fuel System cleaning. This seemed to be a surprise to those I asked at both the Service desk, before requesting the service, and the Billing desk, when paying for the service. The new wiper blades were installed as I was picking up my car after paying my bill. The Service was very good as always but, while apprciated, the promotions process appears to require some attention.

Charles

14 de nov. de 2015

As always the service was efficient and friendly.The wait time was minimal and coffee and snacks were available.TV and newspapers and magazines were also available.I actually look forward to have my vehicle at Serra.Thanks

Lisa

13 de nov. de 2015

Anthony Herrington was extremely helpful. He explained my options and took the extra time to show me different features of my new Terrain.

Joseph

8 de nov. de 2015

Tracy was helpful and made the process easy. I felt like she really wanted to get me the best deal and did.

Charles

3 de nov. de 2015

Outstanding service and very professional!! Recommend this dealership every day to someone who mentions either buying needs or service needs. My family would not consider going anywhere else. We believe in Washington and supporting our local businesses that do a fantastic job!!

Barry

3 de nov. de 2015

The Serra Team took care of 3 problems for me making my need for service a "One Stop" event. I have bought 8 new cars from Serra and will buy 2 additional cars from these "customer focused folks" over the next year because they earn my loyalty every time I visit their facility. Every Serra Team member focuses on my family's well-being and safety.

Frank

30 de oct. de 2015

I was impressed with the professional approach in handling all of questions regarding the vehicles I was interested in purchasing. Your sales rep was a real pro. Pleasure doing business with him.

Laura

30 de oct. de 2015

Tony and Bob were great to work with. They explained everything very well and answered all of my questions. I can't imagine going anywhere else to buy a car.

Kirk

28 de oct. de 2015

We arrived a few minutes early. Our car was checked in and then we were invited to the lounge or to use the shuttle service for shopping or breakfast. We chose breakfast then returned to the dealership to find our car ready (early). Thank you for your prompt friendly service !

Susan

25 de oct. de 2015

we were leaving for Atlanta in a few days and needed an oil change and tire rotation. They found an oil leak and promised it would be taken care of before our departure date and they came through. We know we can depend on Serra for all our auto needs.

Richard

23 de oct. de 2015

I had 4 minor problems and they took care of every single one in a very timely manner. Serra Buick/Cadillac has beyond a doubt one of the best service departments.

Catherine

23 de oct. de 2015

Anthony Herrington was top notch. He was quick, knowledgeable and thorough. Will definitely visit him when we need another vehicle.

Leonard

23 de oct. de 2015

Deville Cook saw to it that my Corvette and me got excellent service!! No surprise......your service and hospitality are always outstanding.

Karen

22 de oct. de 2015

My car needed two items fixed, one involving the pairing of the phone and another one involving the brakes. The repairs were completed in a timely manner and I was driven home and back so I could complete things that needed to be done there. Much appreciated!,My car needed two items fixed, one involving the pairing of the phone and another one involving the brakes. The repairs were completed in a timely manner and I was driven home and back so I could complete things that needed to be done there. Much appreciated!,My car needed two items fixed, one involving the pairing of the phone and another one involving the brakes. The repairs were completed in a timely manner and I was driven home and back so I could complete things that needed to be done there. Much appreciated!

Denise

19 de oct. de 2015

Got an oil change through express oil line. I got there and only waited 5 minutes until my turn for service. While waiting in the guest service lounge, the wait time was only 15min. and my car was ready. I was in and out in no time.

Robert

18 de oct. de 2015

Everything was excellent except the $25 I had to pay for a small container of touch-up paint. What ever happened to the <$10 fee.

Barbara

18 de oct. de 2015

marlene doyle was ready to write me up when i arrived for my appointment with a smile as always. my service was performed in a timely manner and i was on my way with the bonus of a good cookie.

Kevin

16 de oct. de 2015

Used car manager Brian took control of the concern that I had and scheduled the pick-up and return of our vehicle along with the use of the loaner Terrain. Not only were my wife and I impressed with this level of service but my co-workers were very positively impressed. Thanks Brian and Serra, very happy customer.Kevin B

Cristina

16 de oct. de 2015

Bill Serra - our sales manager was amazing! We always get amazing service at Serra - that is why we keep on going back to lease / buy vehicles from them!

Rodney

13 de oct. de 2015

Fast efficient service. Waiting area could use a few work stations rather than just a waiting room. Thanks for great service!

Jackie

13 de oct. de 2015

Our Escalade was ready when promised, and the repair completely solved the problem. Everyone we dealt with from Matt, the service writer, to the cashier, was extremely courteous and informative. We thank your service department for an excellent experience.

Thomas

13 de oct. de 2015

Always professional on every visit. Very good service and great personnel. I Would recomend both their sales and service departments!

Mark

12 de oct. de 2015

This my second vehicle lease arranged by my sales person Anthony Harrington and his Manager (Andrew Galata). These gentlemen are true professionals and my experience with them and Serra Cadillac has been excellent. I would and have recommended them and the dealership to friends and family.

Timothy

10 de oct. de 2015

Very good. The intake at 7:00 AM was very efficient with a lot of staff and getting a loaner car was really easy.

David

8 de oct. de 2015

Once again it took longer than what I was told for an oil change and tire rotation. When I checked into the service department for my 1:00pm appointment I was told it would be 45 minutes to an hour for my car. My car was not done till 2:15pm.

Joanne

8 de oct. de 2015

all went well, they got the creases out of my leather seat, wouldn't even know that it was once creased. They had a loaner ready for me when I dropped it off.

Hayla

7 de oct. de 2015

Felt like a valued customer. Resolved an issue in a positive manner. I was charged for a service that I felt should not have Ben charged for. Money returned in form of a 20.00 credit upon my request!

Brian

6 de oct. de 2015

Your staff is always very friendly, from the phone call to the pick up after service. No wait, friendly service and always convenient.

Laynie

3 de oct. de 2015

The staff is always friendly, and I like the fact that they don't try to pressure me to have additional services done or use scare tactics to increase my purchases.

Stanley

3 de oct. de 2015

Very kind and helpful. Staff goes the extra mile to help. This was my first vehicle purchased here and I will not go anywhere else now. Great job Casey and Courtney..

Patrick

1 de oct. de 2015

Thanks..........Jim Cordes (Business Manager) is great at his job....and for Kola Gojcaj he is one of the TOP SALEMENS that I every seen.......(This is my 29th brand new car)...Thanks again Serra.

Linda

1 de oct. de 2015

I kept inquiring about different vehicles and my sales person, Dan McBride was very patient and always helpful. He always replied to my eMails/texts/voicemails in a friendly and prompt manner!

Alvera

30 de sep. de 2015

I am always greeted with a smile. Personnel always answers any questions I have and explains in detail what has to be done. Personnel and all the staff are great. I will always come back and I tell all my friends to go to Serra's.

Jerome

29 de sep. de 2015

Devon was very professional, personable, and nice to work with.pleasant environment with friendly staff in service center and in the office . work was completed timely and reasonable .

Ronald

26 de sep. de 2015

Monica was awesome. Told her what I was looking for and the price range I needed and she nailed it. What more could you ask for. I will definitely be a repeat customer.

Shirley

26 de sep. de 2015

we were looking for a car that we could afford after a bankrupt. We also have 2 people that have walkers and/or wheelchairs to be put into the back by a 5 foot lady that uses them.

Megan

24 de sep. de 2015

I love this dealership. I literally go out of my way to come here and they have the BEST chocolate chip cookies:)

Theresa

22 de sep. de 2015

staff friendly, everyone greeted me. I arrived 2 hrs early for warranty work and service dept accommodated me readily and did work in less than estimated time. May want to consider some sales materials on new vehicles in the waiting area. A vehicle list and price ranges would be useful. 5/7 customers waiting chose reading materials. 2 of us walked show room.

Terrilyn

16 de sep. de 2015

It was fantastic. A new loaner car was provided and I only needed to sign in two places on the form. Work was done in a timely fashion with the utmost care to the vehicle. This is a high quality dealership that prides itself in quality customer care.

Mary

12 de sep. de 2015

Excellent, my salesman Bill Serra was a great help with getting my problems solved. I would recommend him to everyone I know. Normally when you purchase a vehicle the salesman is done. He went way beyond his job. I am very impressed.

Patrick

11 de sep. de 2015

Prompt attention from the right- up person. Quick service. Clean surroundings. Helpful attitude and very pleasant people. My wife and I drive out of our way to not only service our vehicles at Serra, we just purchased a 2015 Verano from Serra and plan to purchase a new vehicle again next year. I also appreciate being able to call for an appointment when in need of service.

Larry

6 de sep. de 2015

Very professional and friendly as usual. My favorite dealership. I will buy my next new car from you for sure.

Barbara

3 de sep. de 2015

had made 2 apts for routine grease and oil on our lease truck and a tire leak on our Acadia. In approx. 30 minutes both vehicles were done and staff very pleasant and helpful.

Slim Chance

31 de ago. de 2015

Tried to schedule an oil change. At main switchboard was asked, "how may I direct your call?" I replied that I wanted to schedule an oil change and was then asked, "GMC or Kia." I responded GMC. Placed on hold. Line picked up, and I am again asked, "How may I direct your call?" I again respond that I would like to schedule an oil change. I am again asked whether this is for GMC or Kia. I again say GMC. Again on hold. Line pickup by anonymous recording. Did this twice with same result both times. After second attempt I left my number and apparently I must await a return call in order to make an appointment for an oil change. I guess you need an appointment to schedule an appointment at Serra. Maybe I expect too much, but it seems to me a dealership of that size ought to be able to respond to telephone inquires where the object is nothing more than scheduling routine maintenance sometime in the future. I was trying to work this into my calendar but now I'm left hanging as to whether or when this can take place. Not satisfactory at all. I would not use this isolated incident as a basis to discourage others from shopping there, but this does appear to be a hole in their approach to customer service.

Cynthia

31 de ago. de 2015

I had an appointment for an oil change and tire rotation that usually takes an hour. There wasn't anyone waiting at the instant oil change, so they drove my car over there and had me out of the dealership in less than thirty minutes.

Gaurav

30 de ago. de 2015

Loud dash rattle from behind glovebox was not fixed. After the vehicle was returned to me, I took it for a test drive with the service advisor and replicated problem. Rattle during initial throttle input and at cruising speeds. Most prominent at 45mph in 6th gear. Was called by service advisor stating that his manager said that these rattles were not part of certified pre-owned warranty and that it could not fixed.Took vehicle to another dealership where they are fixing it for free under CPO warranty.

Scott

29 de ago. de 2015

I was a somewhat difficult customer to deal with and Chris was patient, worked hard to earn my business and found me the deal and terms I wanted. It's a 4 year lease, I WILL come back to Serra to re-lease when it's up in 4 years or if an early renewal becomes available.

Barry

28 de ago. de 2015

As always, everyone encountered is very friendly and seems to be working to make my visit exceptional. I came for an oil change and they reminded me that a tire rotation was also due. Its nice to have someone looking out for the maintenance. And thanks for the cookie...Barry Edel

Robert

28 de ago. de 2015

This visit was routine. Warm welcome by your staff, excellent service and overall pleasant experience. I've come to expect this from your dealership.

Deborah

26 de ago. de 2015

Every staff member is always so helpful & positive when I visit the dealership. My recent car purchase is the first time dealing with this dealership and I will definitely be back for my future car needs.

Evelyn

26 de ago. de 2015

Marty my the service guy got me in the shop the same day when I called. My engine light had come on that morning so I immediately called. I also was due for an oil change. Marty also got me into a loaner within minutes of dropping off my car. They got my car finished the next day, as Marty had projected. I was very pleased and thankful.

Kristine

26 de ago. de 2015

I first meet Bill when I originally stopped in at the dealership. He called me within a few minutes of leaving to tell me that the price he gave me was better. I called him a few days later to tell him I wanted to stop in and talk some more. He told me he would not be there but to talk to Art. Art was very helpful and I am very glad I stopped in that day. It was a very nice experience dealing with them both and everyone else at the dealership!

Luann

26 de ago. de 2015

Mark Adani was my salesperson. I have not purchased a car in 8 years, and he was very helpful.I would recommend Serra dealership and also Mark Adani

Nicole

26 de ago. de 2015

Bought a used car and had issues with it right away. Service dept. took care of it at no cost to us. Was nice that we had a rental car and our car was fixed in 1 day.

Lee

24 de ago. de 2015

Just drove in for A/C fix, then recommended brake & trans. fluid change was done. In the course of checking over the vehicle an axle seal leak was found. Took care of all these same day ... great service with no appt. thxx... Lee

Sara

24 de ago. de 2015

My window on my car would not roll up. I called the service center, Matt got me in immediately with a loaner vehicle. My car was done early the next morning and available for pick up. Thanks!!

Joseph

23 de ago. de 2015

Emilio was wonderful to work with. He helped me get the best price for new tires on my vehicle and kept me informed through out the entire process.

Michael

21 de ago. de 2015

Vehicle service was completed in the estimated time. My service advisor, Matt Kaake was very friendly and kept me informed of the status of my vehicle.

Miguel

19 de ago. de 2015

Great service, great people.Smiles and good spirits makes a difference, specially after a long day at work stopping by to get oil changed.No need for attitudes to add to my already stressed day.Keep up the great work !! :-)

David

18 de ago. de 2015

Dominic Paul is an outstanding sales representative. He is very knowledgeable, works quickly, is friendly, and made sure that we were completely happy before we left with our new vehicle. Joe Strzalkowski was a pleasure to work with as well on our financing. He seems to be an expert at his job, providing us multiple options with clear explanations, and working quickly to get our financing set-up.

Kelly

14 de ago. de 2015

Dan was great to work with and knew the vehicle very well. Easy to work with from start to finish. Great guy.

Sara

14 de ago. de 2015

This is the 2nd car I have purchased from Serra. I have recommended Monica to many friends and family members whom have also purchased cars from her.

Eugene

12 de ago. de 2015

It was my first visit to service department and I was surprised by the way I was treated by Serra employees. Done very well,I injoyed my visit at your dealership. I am a retired senior and remember the way it used to be. It looks like it is a nice place to work. I'll be back,thanks

Albert

10 de ago. de 2015

Bill Serra was our sale guy, and he was so accommodating on top his contact phone calls back informative every step of the way. He went above and beyond in every thing he did and said he would do got done. For all that and some I missed I a say he. Was excellent

Kimberly

4 de ago. de 2015

Amanda Stork was an amazing sales person who paid attention to my needs and went above & beyond to take care of my situation. I will be a loyal Serra customer for all of my future leases!

Elizabeth

4 de ago. de 2015

Monday was the first time that I got an oil change through quick service. It was so easy and very inexpensive. I paid over double of what Serra charges to one of the quick oil change places near my work. I'll gladly travel 7 miles north to save and get great friendly service. Thanks!

Vincent

4 de ago. de 2015

I have had business with Michael Burek in the past and came to him with regards of trading in my Cadillac and buying a new car from Serra. Mike was very helpful in pointing me in the right direction.

Angela

3 de ago. de 2015

I am always amazed at how professional and polite everyone is. I also appreciate that the work gets completed in a timely manner.

Katie

3 de ago. de 2015

Tracy was awesome throughout the whole process. She kept us informed and helped make things go as smooth as possible. Any concerns were immediately addressed. We will definitely come back to Tracy for our future vehicle needs. Andrew was great as well. Whenever we come to Serra we are always immediately greeted and treated like we matter. Thanks for the great service. We love our new SRX.

Anonymous

2 de ago. de 2015

From the minute my husband and I walked into this dealership we were treated as though we were inferior. We were not taken seriously when we offered to pay cash for a vehicle and the salesman was not even open to making a deal with us. Frankly, we were treated like were were worth nothing! I've never been treated so poorly and unfairly in my life!! I would never recommend anyone to buy anything from this dealership! It looks nice on the outside but don't let it fool you!!

Larry

31 de jul. de 2015

I came in for an oil change without an appointment. They were able to get me in and complete the oil change in less time than what was quoted very satisfied.

Mark

29 de jul. de 2015

Always a nice place to have service done on your car . Service rep is always easy to deal with and the mechanic that does the work will answer any question you my have .

Joanne

29 de jul. de 2015

We had a great experience with your salesman Dominic Paul. He was so good at explaining everything to us and very nice to do business with. He kept me while waiting for the car in tune with what was going on and made sure I got everything I wanted. He even sent me a picture of the car when it was ready because it came from Ohio dealership and hadn't seen it until then. He was so friendly and would highly recommend him to any of my friends. He is a asset to the company.

John

27 de jul. de 2015

Great Deal. Made an appt., Showed up and Service rep took care of my Oil change. Needed a new cabin Air filter so approved that. Spoke with my Salesman Tony Harrington which is always a pleasure. and was on my way in a short time.Thanks to Serra Buick GMC Cadillad Service.Mike

Kenneth

26 de jul. de 2015

Bernard was very thorough making sure that we received the exact truck with all the options I was wanted and all applied all available incentives. Everyone from the receptionist to our sales manager, Michael, made sure my truck buying experience was positive. I would definitely recommend Serra to my friends and family.

Michael

21 de jul. de 2015

We will definitely recommend Anthony Herrington to anyone/everyone! In our lease/buy car future, we will continue coming to see "Tony". He's made life long customers out us.

Nicole

20 de jul. de 2015

I was in and out of the service area very quickly for the amount of work I had done. They listened to all of my concerns and corrected them all. It was great. marty was professional and wonderful!

Jo

18 de jul. de 2015

Tracy, my saleswoman, did a great job helping me get into the car I have always wanted. She suggested that since I put very few miles on vehicles (I turned in my last vehicle, which I had for over 3 years, and had just hit 25,000 miles) that it would be a great option for me to lease a demo. I got the car that I always wanted, with all the features, for $10 less than the car that I originally test-drove. She was AWESOME!

Shanda

18 de jul. de 2015

I was able to drive up to the instant oil change area and was quickly acknowledged by one of the associates. My car was ready in an acceptable amount of time. Checking out was easy and the associates were friendly. The kid friendly waiting area is always plus and one of the reasons we come here.

Joseph

18 de jul. de 2015

Courteous service writer and staff, came in before my appointment but still took my car in early and finished early. First experience at GM dealer and did not feel out of place or like I was a burden.

Robert

15 de jul. de 2015

This is the best, kindness most friendly dealership I have ever been to. Marty too such good care of us I am sending my parents to Serra Cadillac !

Maureen

15 de jul. de 2015

I was very pleased with the service I received. Matt was very responsive to my questions and concerns. He also provided updates on the progress of the maintenance and recall work.

Wayne

13 de jul. de 2015

As with previous visits to Serra's service department, I was greeted in a friendly and professional manner, a loaner was easily and quickly arranged, and the repairs were completed when promised.

Michael

11 de jul. de 2015

I was greeted in a quick and friendly manner. I was told that it would take about an hour. It took just under that. Everyone I spoke to was very nice. Best customer service I've received at any dealership I've been to.

Michael

9 de jul. de 2015

Josie, the emplyoee who helped me, greeted me with a smile and helped me navigate not only and oil change but also had a warranty item replaced. Great Customer care.

David

8 de jul. de 2015

Steering is correct now Aftermarket parts SUCK pay a little more get AC Delco and even get a warinty .

Michaelene

3 de jul. de 2015

They went above and beyond to accomodate and help me. I have a 10 day old baby and 2 toddlers....they came to my house to pick up my car for an oil change and tire rotation and then brought it back to me...excellent service that helped me so much!

David

3 de jul. de 2015

Jeff Prall is the best new car salesman I have ever worked with. He takes the time and makes the effort necessary to make sure everything is perfect.

Derek

2 de jul. de 2015

My wife and I were impressed with our salesperson and the dealership as a whole. Professionalism at its best! We felt like everyone involved valued us as customers very highly.

Michael

2 de jul. de 2015

Service was great. Both Service Advisors I dealt with, Emilio and Dustin, were very professional. They are an asset for the Serra dealership. Thank you.

Therese

1 de jul. de 2015

This is our second time at Serra. We cannot be more thrilled with our experience! Anthony Herrington was incredibly helpful. He answered every question and concern we had. We felt very confident in our purchasing/leasing decisions. We feel very lucky to now have our, one and only sales person to count on..thanks to Anthony Harrington

Michael

30 de jun. de 2015

Bob Davidson as well as Bill Serra wrked with me to make sure I got the exact car I was looking for. They both showed professionalism in ll that they did

Paul

28 de jun. de 2015

The problem with the hatch was covered under warranty. I loved the loaner policy. I was able to do all the running myself and not bother other people. I was impressed with the loaner car, GMC Terrain. My wife liked the size to get around but not as nice as our Enclave. I have and will continue to recommend your dealership to others. Thank you for a good experience.

Patricia

25 de jun. de 2015

Tracy Alder was my salesperson she was wonderful and made the experience very easy. I also recommended a family friend who decided to use Tracy in leasing his new vehicle as well. I look forward to working with her again for my next vehicle when my lease is up.

Dale

25 de jun. de 2015

Great service. In contact with you even while still in waiting area. Our terrain was purchased at Serra and everyone was great.

Antoinette

24 de jun. de 2015

I had a great experience at Serra. Wonderful sales people working at this dealership. Many people at General Motors Technical Center recommended Serra and now I understand why. Excellent service!

Michael

20 de jun. de 2015

I was quickly greeted when I arrived at the dealer at my scheduled appointment time and the work was completed within the estimated time. Matt, the service person, was very friendly and made the service experience less stressful. The customer waiting area has been updated since my last visit and is very clean and comfortable. The

Theresa

19 de jun. de 2015

Everyone was as nice and polite as could be. The waiting room was clean and comfortable. And the work got done in a reasonable time.

Scott

19 de jun. de 2015

appreciated to receive a call to say car would not be ready in one day, instead of leaving me guessing.

David

18 de jun. de 2015

Kola was an excellent salesman. He was extremely helpful, and took the time to walk me through everything. He never pushed anything on me and made my first leasing experience very simple.

Alvera

15 de jun. de 2015

They are always friendly and do know what they are doing.They answer all my questions. Thank you for a great dealership.

Keith

15 de jun. de 2015

It's always a delight! Your team is friendly and helpful and the service people are quick and thorough. I have never had a single complaint.

Kelly

13 de jun. de 2015

quick change oil was a little backed up because one lift was not functioning but still was able to get done in a decent time. things happen. thanks for the excellent customer service.

John

10 de jun. de 2015

Brought my 2011 Acadia in for DRL problem. Service personnel courteous and knowledgeable. Work done in a timely manner. Thank You

Raymond

4 de jun. de 2015

I took my La Crosse in for an oil change and a recall. Appointment set up with Marty who made sure that the work was completed to my satisfaction in the time frame expected.

Charles

3 de jun. de 2015

Service was performed promptly and everyone at Serra was courteous and helpful. I would recommend this dealership to anyone who wants excellent service.Thank You Serra

Violeta

3 de jun. de 2015

I would never take my vehicle anywhere else for service. The service department is the best around. I recommend Serra to all my friends and family.

Andrea

1 de jun. de 2015

Everything went smoothly and service was friendly. My only recommendation is the same as the last time I submitted this. It would be really nice to have the cars washed when you get them back from an oil change. VW used to do this and it was a really nice customer service touch.

Randy

1 de jun. de 2015

Service was great but costs too much. Especially for a vehicle that is still under its powertrain warranty. Would have liked the repair cost to be less.

James

31 de may. de 2015

Friendly, knowledgeable, nice salesmen. Newer clean facility, plenty nice new and used cars to choose from. Quick, easy purchasing process.

John

30 de may. de 2015

Appoint was taken on time, work performed as needed, and a follow-up visit will be scheduled for additional diagnostics. Everything went according to schedule.

Lydia

21 de may. de 2015

Everyone was pleasant and professional. Everything was as quoted and most important I was kept informed of my cars progress.

Andrew

21 de may. de 2015

I brought my vehicle in for an oil change and a tire rotation. It was done before I knew it and I was driving off with a cookie in my hand. GREAT JOB!

David

21 de may. de 2015

I had a very friendly experience and smooth lease transaction.The sales representative was very knowledgeable and accommodating.I would definitely recommend checking them out.

John

20 de may. de 2015

Our sales rep Monica Cavalere was great. She answered all our questions when we asked and responded extremely quick when she did not know the answer. Very professional, I recommend her to everyone I talk to about buying a new car.

Lisa

19 de may. de 2015

Jeff Prall was amazing to work with, from our first visit to the dealership when we were making inquiries about Cadillacs to the day we came in to lease the SRX. He was knowledgeable and helpful, and was able to answer any and all questions we had, as well as outstanding in guiding us through all the paperwork. It was an overall great experience.

Beth

16 de may. de 2015

Great service. No complaints, however if the car were returned to the customer after a quick carwash would be even better.

James

15 de may. de 2015

Always friendly, knowledgeable, clean new facility. We have been following the same salesman, he knows what we like and keeps us updated on what he has in stock.

Karen

9 de may. de 2015

My concern was addressed quickly (lost contact with OnStar) and the module was quickly replaced. I can always trust this dealership and service department to address my needs quickly and have me on my way!

Judith

9 de may. de 2015

lI was helped as soon as I drove into the service department and the staff was extremely helpful and polite.

Shannon

6 de may. de 2015

Wait time was 45 minutes to have a key ring modification put on, even though I made an appt. I was quoted 20 minutes.

Craig

5 de may. de 2015

Serra is a shining example of how all businesses should be run!Staff is courteous, knowledgeable and friendly, the facility is a clean as a hospital, work is done quickly and correctly...and they gave me a cookie ! !

Phyllis

3 de may. de 2015

When I brought my vehicle in for a recall appointment. I was greeted promptly and courteously. It was serviced within the time frame I was given. Marlene Doyle was very pleasant. I will request her on my next appointment.

Barbara

3 de may. de 2015

Our experience at Serra was great. Our first visit we spent hours looking and driving several vehicles to find the right vehicle for us. We decided on a GMC Terrain, and so far we are very happy with our new vehicle. Our salesperson, Monica, was helpful, personable and informative.

Lana

2 de may. de 2015

Everyone was very nice and helpful. I was not happy that the repair was not covered under my warrant, but that was not your fault. I appreciated the loaner car I was given, made the whole ordeal a little more tolerable.

Wayne

2 de may. de 2015

As typically, I was greeted courteously, and the service desk person was knowledgeable and conscientious of my time. It was a relatively small service (oil change and tire rotate) but the work was done very quickly, to the point I was surprised it was done when I had barely settled in with my newspaper for an hour or so wait. "Team Serra" is always great to deal with!

Gerald

1 de may. de 2015

We come there because of Monica Cavalier. She is the best sales rep. Service is very good as well. We were not there long at all. If we were to buy a new car it would be from Monica.

Jennifer

1 de may. de 2015

I was told that I had a Cadillac Care package that took care of my oil changes and other routine mainetances that I was unaware of. I was told it was covered by warranty so I had them to everything that was allowed under the contract and left their dealership one very happy customer. I've become friends with a few there and they're always friendly to not only me but everyone there. Always conducting themselves in the highest degree of professionalism. Not to mention I got a free car wash voucher and the best thing ever.......my cookie !! Serra is one tight ship run with every customers needs met before they even need to ask!

Michael

30 de abr. de 2015

Great service as always.. Just don't understand why a rear wiper motor has a value of over $430.00 I just priced one OEM replacement for $177.35 at my neighborhood auto parts store. So for that reason I would not recommend your services to anyone that I know. Then I get charged $90.00 for installation of said wiper motor. If you like me to continue using your company I beleive I should get fair market value on that part that you installed. Other than that I will never come back to your over priced dealership ever.

Nader

25 de abr. de 2015

Monica cavaliers was great with us. This is are second time coming there. When are lease is over we will keep comeing because of how great Monica was with us. She is really good with customers.

Bruce

24 de abr. de 2015

My service advisor Dustin has consistently given the best service I have ever had at any dealership. He goes above and beyond expectations, and has made me feel like a top priority every time he has helped me. Dustin, in my opinion, is the top advisor in your dealership, and other advisors should learn from him and follow his lead on how he treats customers. I have been impressed with the level of service offered by Dustin each time I have needed service or warranty work done. Dustin has not hesitated to make sure I had a loaner vehicle if I needed one. I have had other service advisors, and while they were not bad, they sure did not provide the level of service that Dustin provided.

Warren

24 de abr. de 2015

My experience at your dealership was extremely pleasant. From the time thru the Fast Lane for an oil change to the completion of the recalls on my vehicle. The gentleman that assisted me in the Fast Lane service (can't remember his name) was very effcient and handled all the work to be completed promptly. Once done with him, he directed me to Marty who took over regarding the recalls. Marty is also an asset to your dealership. I was very impressed with his diligence in lining up the servicemen to take care of the recalls once the oil change was complete. It is refreshing to see dedicated employees who treat customers with the utmost respect and take pride doing their jobs.

Katie

22 de abr. de 2015

Art was great help and always alvaiable to help me and my family even when he was working with multiple customers he still made it feel like We were the only ones. Very accommodating and quick to respond via phone and email!

Kevin

21 de abr. de 2015

I was happy to see that my service appointment was upheld - I was only there for a "covered" oil change and tire rotation. The quick lube line was lengthy, but as I had a service appt I was able to sidestep that line. 30 mins after handing over the keys I picked up my keys and complimentary cookie! Great service.

Edward

20 de abr. de 2015

I drive 45 minutes to this dealer because I like and trust my saleslady. purchased my 10th vehicle from her and will continue with her in the future.

Linda

17 de abr. de 2015

I made an appointment to accommodate my schedule and when I arrive - the employees are always welcoming. The service provided is always done quickly and accurately.

Jeffrey

13 de abr. de 2015

The staff at Serra couldn't have been more helpful, kind and professional. I hope to buy many more cars in the future at that dealership.

Patricia

13 de abr. de 2015

I am continuously amazed by how this dealership makes buying a vehicle so easy. Everyone on their team is extremely knowledgable and engaged in making the experience just perfect.

Barbara

8 de abr. de 2015

The service department was very courteous and I was in and out in 2 hrs without an appt but needed emergency service for tire repair.

Patrick

8 de abr. de 2015

I went to Serra Buick for my 2011 Buick Regals regular oil change and tire rotation. On my request, the Service Rep examined my original tires, rotors and brake pads for wear. The tires had just under 100,000 mile on them but were just at the replace indicator on a tread gage. The original rear rotors and pads also needed replacement as did the front pads. I was surprised to learn that Serra offers price matching on the tires and was able to match Costco's price for the same OEM Michelin tires. Serra also gave me a 2015 Regal TII as an over-night loaner and an additional 15% off the bill, both very nice. The only glitch was the rear fascia was slightly out of alignment when I picked up my car. It must have been bumped while they were working on the brakes. The Service Rep easily popped it back into place when I pointed it out. Over all a very good experience

Debbie

7 de abr. de 2015

I wish that you could make an appt to have your oil and tires rotated especially when you've bought your car at that dealership. It would make it more personal and show that there is a perk from you buying your car there.

Walter

3 de abr. de 2015

Our salesman, Richard A. Hayes, was a joy to deal with. he guided us through the "extreme sticker shock" of not purchasing a new vehicle in 9 years. Upon delivery, which was on time, and as promised, he spent as much time with us as we wanted. he would have spent more time with us, but we had to end the session as our brains couldn't absorb more data. His offer to offer further help, either by phone or a visit to Serra, is gratefully acknowledged.

Beverly

2 de abr. de 2015

I returned for a recall issue and oil change/tire rotation. Made the appointment, received a ride back home and the vehicle was left as requested outside for pickup after hours. Couldn't have been easier. Staff was very professional and friendly.

Eric

1 de abr. de 2015

Excellent service from Muarine! thanks your friend Eric. Would like to have some car wash coupons would be greatly appreciated!!!

Chris

1 de abr. de 2015

You guys are great. One thing I would like to mention is that the person who receives the loaner car back do a quick scan of the interior for belongings left behind. It would cut down on lost and found items, my wife left her garage door opener in loaner car and now it can't be located. Other than that our experience was excellent.

Denise

31 de mar. de 2015

From beginning to end, the service was wonderful. The wait time was about 45 min to an hour. At that time there were about 5 customers ahead of me. The service was for an oil change, fix oil leak and replace passenger rear light. I'm thrilled that Serra Buick is the place for fixing up. I don't mind driving from Rochester Hills to Washington Township for service.

William

18 de mar. de 2015

It is very friendly and professional. This attitude and performance is consistent throughout the dealership. Look forward to continuing this relationship in the future.

Michael

18 de mar. de 2015

All of my experiences have been excellent at Serra. Dominic Paul took great care of me and even though the dealership is 60 miles from my house but I will be bringing my wife out there this weekend to purchase another vehicle.

Paul

16 de mar. de 2015

went to use a $20 gift card that was sent in mail they said i could not use it because the item was on sale they never told me that over the phone.

Bret

14 de mar. de 2015

Had another great experience at Al Serra. Matt was kind, courteous and professional as is all the staff - consistently over the years, which is representative of the leadership.

James

10 de mar. de 2015

WE HAVE PURCHASED OUR LAST 4 CARS FROM MARK ADANI. HE'S FRIENDLY, KNOWLEDGEABLE ABOUT ALL THE VEHICLES. I LIKE THAT HE ALWAYS TAKES THE TIME TO SHOW US ALL THE ELECTRONICS AND SETS THEM UP FOR US BEFORE WE TAKE THE NEW CAR HOME. WE HAVE FOLLOWED HIM FROM HIS PREVIOUS DEALERSHIP. SERRA BUICK CADILLAC IS MUCH CLOSER TO OUR HOME, THE SHOW ROOM IS VERY MODERN, ALL OF THE EMPLOYEES WERE WELCOMING AND PLEASANT. WE WILL DEFINATELY BE BACK.

Chyann

5 de mar. de 2015

Brought my vehicle in due to recall notice. Fast friendly service. May bring vehicle in for repairs and give 61 year old husband a break. LOL Would recommend to friends.

Kathy

5 de mar. de 2015

Mike was my go to sales guy and he was awesome. I could not have asked for a better experience. I would definitely drive from Virginia to Michigan to purchase another vehicle from him.

Gail

4 de mar. de 2015

Amanda Stork is a professional and quite knowledgeable. She also listens to what customer has to say. She has always treated myself and family with courtesy and respect. My daughter, wife and myself have purchased and/or leased 5 vehicles from your dealership since 2009.

Pamela

2 de mar. de 2015

Had recall done and had to call manager when I was told might not be done that day because I was waiting for oil change. Manager expedited and vehicle was ready within the hour.

Nicole

2 de mar. de 2015

I come to the dealership for all my maintenance . The only thing I was upset about was they used the normal oil in my car when I have been using the Dexos since I got it. I will be sure to have them use the Dexos next time though

Diana

1 de mar. de 2015

Everything was just really smooth. The guys were willing to drive me to my nail appt. but I decided to walk. I appreciated it though.

Karen

26 de feb. de 2015

The gentleman who first helped me was very helpful. I mentioned that window was not going up and down easily. He went out of his way to spray both front windows to fix this problem.

Don

25 de feb. de 2015

excellent sales staff - found the vehicle that suited me and I was able to drive home the same day.

Robert

25 de feb. de 2015

Service at my designated appointment time was immediate and the wait time for completion was very reasonable.Marlene is an excellent service representative and made certain that all my needs were met or exceeded. I have had service performed at many dealerships over the years and none compare with Serra's punctuality and customer treatment, along with quality maintenance work. I also found the service department to be exceptionally clean.

Donald

21 de feb. de 2015

I was so pleased that my oil change and tire rotation were completed in about 30 minutes. As always, everyone at this dealership is so pleasant and professional...it is a pleasure to do business here!

Ryan

20 de feb. de 2015

Amanda Stork was fantastic, very personable and easy to work with, both on my trade-in and new vehicle purchase. I would recommend her to anyone! Service department very friendly and attentive. Love the 2015 Escalade!

Michael

20 de feb. de 2015

I scheduled an appointment to have my vehicle serviced for routine maintenance and for a recall. I was quickly greeted upon my scheduled arrival time and I was quickly taken care of and had my rental vehicle in a short time. I was informed of the progress of my repair and the vehicle was completed in the scheduled time stated. I would definitely recommend this dealership to have their vehicles serviced here.

Beth

19 de feb. de 2015

I followed Mark Adani to your dealership and can't say enough about how professional and helpful he is. I am a single woman and he puts me at ease and made the entire experience a breeze. I do recommend your dealership. Thanks again for a wonderful car-leasing experience.

James

17 de feb. de 2015

Dealer Prep missed my navigation/onstar system. I pointed this out in my test drive and was never fixed. I found out the system still was not working after I purchased my truck. I am still waiting for my navigation/onstar system to be repaired. Unsat

Lynn

17 de feb. de 2015

The service techs were all friendly and provided me with excellent service. Keep up the the great work! The service cashier was also very nice and as always the chocolate chip cookie is a pleasant treat!

Theresa

16 de feb. de 2015

Every one was very courteous and very helpful with the questions I had and my oil change was done in no time at all. Thank you

Patrick

13 de feb. de 2015

This visit was for a 5,000 mile oil change, tire rotation, and 100,000 transmission flush. All went well as expected with no problems, concerns, or disappointments.

Andrea

13 de feb. de 2015

Everything went smooth with the routine car wash. The only thing that would make it any better was if you washed the cars while being serviced. My old dealership did that and it was always appreciated.

Volker

12 de feb. de 2015

I took my car in for an oil change, tire rotation, brake system and power steering system flush. The mechanic discovered a bad transmission cooler line leak. Serra was able to procure replacement parts and repaired the vehicle that day. Great Service. As things happen, this repair was 4 months after my warranty expired, so I had to pay for it.

Bernadette

10 de feb. de 2015

Second time in a month that the Engine Light was ON for two days. Scheduled two appointments with Marlene Doyle for a loaner: light promptly shut OFF. Marlene's reply: "Something is lurking!" Brought La Crosse in - 30 minutes later the FLEX FUEL PUMP sensor was installed. Walked away with the cookie! Is that not "great service"!

Harvey

8 de feb. de 2015

LAST TIME I WAS THERE TO HAVE A MIRROR REPLACED. ITS STILL NOT QUITE RIGHT. I BELIEVE THE MOTOR NEEDS TO BE REPLACED. IT WON'T CLOSE OR OPEN ANY MORE.I NEED TO BRING IT BACK AND HAVE IT LOOKED AT. JUST WANTED TO LET YOU KNOW I REALLY LIKE THE WAY EVERYONE TREATED ME.GREAT PLACE TO BUY A CAR. I'VE BOUGHT TWO SO FAR.

Susan

5 de feb. de 2015

I brought my car in early and was able to leave it. That made it lots more convenient to me. Thank you.

Kimberly

5 de feb. de 2015

Marlene always takes such great care of all our four vehicles. She is great to work with and gets the job done timely and with no hassle. We've been coming to Serra for sales and service for 8 years and are very happy with the our dealings with Serra.

Anthony

4 de feb. de 2015

After buying a number of Cadillac and GMC vehicles from SERRA , I must say I am spoiled. They treat me as though I was family. Starting with my sales agent MONICA CAVILERE who is a joy to deal with. She is so sincere when she is advising me what to buy, and how to buy it that shows she really cares about her customers best interest. Monica gets involved with the service after the sale to make sure that any problems are taken care of quickly and with as little inconvience for the customer as possible. Monica is fortunate to have a great support group like Paul Amato, Josie, and Marlene in the service department who are all very instrumental in making sure all goes smoothly when service is needed. The SERRA DEALERSHIP is USER FRIENDLY to say the least. I love the CADILLAC AND GMC VEHICLES THAT I HAVE PURCHASED OVER THE YEARS, BUT BUYING THEM FROM SERRA IS WHAT MAKES THE WHOLE EXPERIENCE A TEN.. SINCERELY TONY DILORENZO

James

3 de feb. de 2015

Great job by Scott Gould. Made arraignments to come in on Saturday to deliver our vehicle. Spelled out everything to us made it easy to lease.

Bruce

3 de feb. de 2015

Not only did you fix the problem with my trunk, you found a leaky trans cooler line I did not know I had and fixed that also!! Thank you for your honesty and going above and beyond for me. This type of service is what GM needs at all dealerships.

Joyce

1 de feb. de 2015

our salesman was very helpful and answered all of our questions....very courteous and kind. Have done business from Serra before and will definitely return. I am THRILLED with my new car but want the snow to disappear so I can actually get it out of the garage. Looking at it is nice but driving would be nicer!

Mark

31 de ene. de 2015

Very friendly, efficient, and knowledgeable. Always treated very well. We are comfortable with all aspects of the dealership - sales and service.

Richard

30 de ene. de 2015

Our sales person (MC) did an excellent job meeting all our needs, in fact this is the fourth car we bought with her services. All of the personnel at the dealership we came in contact with were very friendly anytime we have been there... A NICE EXPERIANCE !!!

Judith

29 de ene. de 2015

I called the service department and told them about my car's problem. They immediately scheduled an appointment at my convenience and had a loaner car waiting for me to use until my car was ready. I was impressed!

Michael

29 de ene. de 2015

My sales person Monica Cavaliere was extremely knowledgeable and helpful in assisting me in finding the perfect car. I will return to her in the future for my automobile needs. She was such a pleasure to work with i have already recommended two family members to her that are starting to look at vehicles

Cheryl

29 de ene. de 2015

Great staff. Car was done sooner than they estimated. Liked the cookie and loved the car wash certificate. Will return.

Warren

28 de ene. de 2015

My service visit involved a most trivial concern; a very loud turn signal chime, which I was told would need to be adjusted by a technician. I was scheduled for 1/24/15 (a Saturday morning visit) that coincided with your big used car sale. The service area was choked with used cars, technicians could not work on repairs due to the cars parked in the shop. Still, Dustin Kretchman was able to quickly adjust the offending chime, when really, my appointment should never have been scheduled during this sales event. Kudos to Dustin and the tech who got my trivial concern dealt with under adverse conditions. Nice work Serra.... Very imppressive.

Roberta

28 de ene. de 2015

I had a team of at least 3 people trying to figure out the noise that my car was making in the front end. After the technician did a detailed sweep over the front end of my car & found nothing, he brought in more people to help find the cause. They heard the noise twice during a road run and then nothing after that. They spend almost the whole day trying to find a noise that finally disappeared. I got the car back & have not heard the noise since. Time; patience; dedication to the customer. Thank you!

Deborah

27 de ene. de 2015

As always, fast and reliable service. Marlene wrote up my service order and had me back on the road with a vehicle in less than 15 mins. My vehicle was ready next day. Thanks to Serra service consultants and automotive technicians.

Karen

26 de ene. de 2015

Great group of people and beautiful facility. Monica was a fabulous sales person and I would recommend her to anyone interested in purchasing/leasing a vehicle.

Karen

24 de ene. de 2015

Both Marty and Paul were extremely helpful in scheduling my car for service and returning it promptly. The warning light has not displayed again! As a single woman, I appreciate their ability to quickly determine the problem and get me safely back on the road in my vehicle!

Joshua

22 de ene. de 2015

I was rather upset that my car was still showing symptoms of something wrong that I had addressed with them two other times. They took care of me to diagnose what could be wrong. They went over the car thoroughly and assured me that while a noise is present, they can't find anything wrong. They said the vehicle is safe to drive. They did their job, I just wish my car didn't have as many issues as it has had.

Bernadette

22 de ene. de 2015

Buick LaCrosse one of the best cars ever! Loved having a female salesperson in Amanda Stork. I trusted Buick knew how to build a car, so I was more interested in AC, moonroof, heated seated seats and color.

Theodore

21 de ene. de 2015

I had an oil change and some warranty work done. It was completed while I waited. It was done in a timely fashion.

Judith

17 de ene. de 2015

I am extremely pleased with the staff at Serra's and I have purchased several cars from there. Their staff is very pleasant and helpful.

James

15 de ene. de 2015

Excellent work again! Marlene Doyle kept me up to date on the progress of my repair and got the vehicle back to me in a timely manner. Thank you.

James

14 de ene. de 2015

Our salesman Rich made us feel at home and was more then happy to answer all of our questions and to go through all of our options with us. When we picked up the car he showed us all of the gadgets on the car. There was some confusion with how the on star account was set up and he took the time to sit with us to get it straightened it out

Michelle

13 de ene. de 2015

Had to have warranty work done...drop off and into loaner car was quick and loaner was a super nice. Also, they had to keep my car longer than they thought but keep in contact and there were not surprises on when it would be done. Pick up was quick.

Konstantine

8 de ene. de 2015

MONICA as usual did a great job leasing our new vehicle. She is personable and knowledgeable and definitely is very customer service oriented.

George

8 de ene. de 2015

Oil change, tire rotation, recall repair and a wind shield chip repair and I was back on the road in an hour and a half. Can't complain about that. Thanks Serra.

Michael

7 de ene. de 2015

Per my scheduled appointment, I was quickly greeted and my vehicle was repaired within the estimated time. Also have had a good experience with this dealership on any service performed on all my vehicles. Dealership staff have always been friendly.

Kathy

7 de ene. de 2015

Friendly people. Comfortable waiting area. Service completed ahead of schedule. The cookie and car wash certificate certainly a bonus! No complaints whatsoever.

Patricia

7 de ene. de 2015

I returned to Serra for two reasons. Bill Serra was finds the perfect vehicle for me and follows up to be certain that my needs have been met. Secondly, the service group at Serra is second to none. Friendly, pleasant and efficient. This dealership should be rated number 1.

Erwin

6 de ene. de 2015

This is the second vehicle we have leased from Serra. Jeff Prall and Dominic Paul are by far two of the best Auto Salesmen that I have ever worked with ! We plan on returning after this lease is up for another lease .

John

6 de ene. de 2015

This is my first GM product, but I tihnk the service more than anything sold me. My first visit you showed mr the vehicle, walked around it, and let me drive it with no pressure. When I planned to come back, I was able to use the on-chat and the pictures on lien to look at specific vehicles. this also helped alot as I could make mt decision without having to be at the dealership. I thought it was great, and Scott my dealer salesman was awesome in making sure I got the correct discounts for the vehicle.

Michael

29 de dic. de 2014

I was greeted promptly upon arrival and my repair was done per the estimated time. The cashier when picking up my keys was very friendly.

David

23 de dic. de 2014

We had not made an appointment but the wait was not too bad. We are always impressed with the efficiency, knowledge, and eagerness to please displayed by the staff. We hope to purchase a new vehicle from Serra in the Spring.

Sheri

23 de dic. de 2014

I was at Serra to address an issue associated to a musty smell when I turn on my air conditioning and front defrost.

Roger

21 de dic. de 2014

Made an appointment, people were ready for me in the morning and a car was ready for me to use all day. They called when my car was ready and I came over and picked it up. Great job done by all of the personnel at Serra. Thank You!

Ronald

21 de dic. de 2014

The people that I dealt with were friendly. It took close to an hour before I could get a loaner and be on my way in order for the vehicle to be taken care of, but it was quite busy that morning. When I picked up the vehicle, I had to ask the write-up gentleman, Dustin, exactly what was done to the vehicle when I came to pick up the vehicle (Pamela). I did find out that Dustin told my husband, Ron, over the telephone what was done to the car, but I was out with the loner and came directly when I called my husband to see if Serra had called. My husband did not tell me the information on the vehicle - only that it was ready. I think it should be told to the person who brought the vehicle in and who picked it up. This is just a minor criticism.

Theresa

21 de dic. de 2014

very helpful and good sales techniques. I brought my car in for two recalls and purchased two other services. In retrospect I wish I would have purchased the third recommended service of wiper replacement. Ease of one stop shopping was key. Loaner vehicle included made the experience painless.

Latisha

20 de dic. de 2014

This was the best experience at a dealership I have ever had! Bill Serra is a top notch sales person and although we had to drive over an hour to experience what Serra had to offer, we will definitely return! I am extremely please with the customer oriented experience we received. I give Serra 10 stars!

John

17 de dic. de 2014

Casey clark is our salesman, we leased an additional car from him before. we also had a great experience with Monica Cavaliere. we showed up and casey was out, she took over and was awesome.

Emily

17 de dic. de 2014

The staff was extremely helpful and friendly. The only glitch was that the online system did not work for scheduling my appointment; however, staff was very helpful and accommodating. Great service!

Donald

17 de dic. de 2014

I was greeted by the service manager in a friendly, professional manner. The car was prepared for servicing and my paperwork was prepared rapidly. I was told the car would be ready in about 1 hour. It took about 55 minutes. Excellent work all the way around.

Patricia

12 de dic. de 2014

EASY SET UP OF APPOINTMENT, DROVE RIGHT IN AT TIME OF APPOINTMENT AND WAS OUT IN THE TIME THEY TOLD ME I WOULD BE.

David

10 de dic. de 2014

Was the first time going to the express oil change part of dealership, before I would make an appointment for this. I drive 20+ miles to get here knowing that i'm 100% taken care of. Was such a nice day, I went back & brought in my other car for oil change as well. Other buick-gmc dealerships need to take training lessons from Serra to survive.

Steve T.

11 de nov. de 2014

I had been looking for the perfect CTS-V for months and came from out of state to get it. I was so confident in my salesman Alex Kelley that I bought it sight unseen. This was an excellent buying experience and I could not be more satisfied. Thanks Alex!

SheilaR

10 de nov. de 2014

My salesman Kola Gojcaj was absolutely great to work with on buying a used Buick Enclave! He wasn't pushy, like I've experienced in the past at other dealerships. He responded to all my emails and calls promptly and was very accommodating. The finance manager was also wonderful to work with. Kola followed up and scheduled an appointment to have some scratches buffed out and replaced the wipers for me. This was definitely an overall positive purchase for my family and the staff at Serra Buick made it a wonderful experience!

CiCi

5 de sep. de 2014

Whenever I go to Serra, I am treated like a V.I.P. Everything about the dealership and the staff is top-notch. I should also mention that I am handicapped and Serra is always very considerate of my needs.

dmullen1326

3 de sep. de 2014

I was recommended to Amanda by a family friend. I was able to meet with her right away to go over leasing options. I was able to sell my car within 24 hours on my own. Amanda was right there the next day to help me with my purchase. She was extremely helpful, putting me in the car I wanted and was able to get me right at the price range needed. I love my GMC Terrain! I would recommend Amanda to anyone looking for a new car :-)

Deann

17 de jun. de 2014

This was a return visit for a trunk issue that was not resolved the first time which was/is very frustrating; however, the service area people are so amazing and accommodating that it makes it all bearable. A special thanks to Josie who is not only professional but makes you feel like she really cares!

Gary

16 de jun. de 2014

Since nothing was replaced, even though we had experienced a problem with our AC, I will have to reserve judgement. However, your staff was excellent.

Maureen

16 de jun. de 2014

My salesman Joe Queentry was absolutely great to work with on buying this new Buick Encore!! He wasn't pushy, like I've experienced in the past at other dealerships- - he responded to all my calls promptly and was very accommodating! The finance manager Joe (sorry I can't recall his last name) was also wonderful to work with. This was definitely an overall wonderful purchase for myself and the staff at Serra Buick made it all the better!!

Dennis

13 de jun. de 2014

I came in for scheduled Cadillac service on my '12 CTS. The Service Advisor was as they say, "Careful, Quick & Kind!"

James

12 de jun. de 2014

Excellent, Marlene Doyle took care of my routine maintenanceand advised me of two recalls that needed attention. Everything was completed on time and seems to be working fine. Thank you.

Paul

12 de jun. de 2014

Extremely satisfied by the professionalism and courtesy of all personnel I had contact with. Service was performed in a very timely manner with my complaint completely resolved.

Robert

11 de jun. de 2014

I was thoroughly impressed with the concern Mr. Amato and Ms. Doyle showed in resolving my problem. I could not have asked for better treatment. In the last 50 years I've purchased about 50 cars through various dealers and I consider Serra to be the best of them.

Bret

11 de jun. de 2014

I wish I could recommend that others take all makes to Serra for service. Their professional disposition supersedes their competitors and their service goes well beyond the call of duty.

Robert

9 de jun. de 2014

The service that you provide, and particularly the warm greetings that your staff display, sets you dealership apart from any other in my experience. Your employees obviously understand that without customers, they don't have a job. I'm always impressed, with my experience here.

Robert

6 de jun. de 2014

The service lady I worked with was very helpful and kind. Wish I would get her every time came to the dealer. She surely knows her business. Question 1. Excellent

Gwen

6 de jun. de 2014

Stopped in Monday early morning with transmission issues. Left my vehicle to be checked out. By noon a diagnosis was completed, and I needed a new transmission, or could let them tear the old one down without knowing what was really needed - it could be cheaper or more expensive than a new transmission. I opted for replacing the transmission instead of taking a chance. I was told it would be done in two or three days, depending. Wednesday morning around 10 am, I received a call the job was completed. My Tahoe now drives like new again (with nearly 117,000 miles). I was very pleased, as usual, with how I was treated and the feedback of the status of the repair. I will continue to have all my dervice done at Serra, on my vehicle and my wife's.

John Cull

6 de jun. de 2014

Total waste of my time. Great price on car. Horrible salesman. Total confusion on dealers policies and zero integrity on salesmanship part.

Vito

5 de jun. de 2014

Personal that I have been in contact with sales (Alex Kelley) service ( Josie ) bump shop ( mgr. office ladies valet ) have been very responsive and kept me in the loop. The loaner SRX was very good. I live 200 miles from dealership. Thank you for all your help.

Edgar

4 de jun. de 2014

Only disappointment is that the service, which I was told would take about 40 minutes, ended up taking a bit over an hour. Not saying that an hour was an unreasonable amount of time, but rather that the 40 minute estimate was probably unrealistically optimistic.

Ryan

3 de jun. de 2014

Was only there for an oil change, but the vehicle was done promptly and actually done earlier then I was told it would be done by.

kevin s

3 de jun. de 2014

My salesmen Anthony Herrington was one of the best salesmen i have had in years. He was honest, kinda and very helpful. This is hard to find.

Ginamarie

3 de jun. de 2014

As usual, the service is prompt and the specialists are polite. They listen to any concerns and do their best to resolve any issues. Serra is the only place I take my GM vehicles for repairs!

Robert

2 de jun. de 2014

I am purchasing my vehicle at your dealership because I have received such good service. Josie is amazing. Toni Herrington did a STELLAR job in the sales process!!!

Brian

2 de jun. de 2014

The experience was good, no issues. Had an oil change and tire rotation, took about 35 minutes to complete. Dealership was clean and plenty of place to sit in the waiting area. Would be nice if there were a car wash included.

Scott

1 de jun. de 2014

Bernard & Andrew stayed later on a Saturday to go thru pricing/turn in options we had available to us. Couldn't ask for anything more. Thanks!!

Robert

1 de jun. de 2014

As with all previous visits to Serra Buick, I left completly satisified. In almost 60 years of driving I have never found a better sales or service facility. Outstanding in every way!

Raymond

31 de may. de 2014

After I scheduled and appoint for maintenance on my Terrain, I started experiencing A/C issues. Eric Simon, Service Agent, informed me that they would need at least 1 day to service the A/C. I needed my vehicle that afternoon, so he suggested I call him next week, make an appointment for A/C and that he would let me use a vehicle to drive while my vehicle is in for service. What a nice surprise and I will take him up on it.

Ralph

31 de may. de 2014

Our sales consultant, Bob Davidson, is the best!! He is very knowledgeable and helpful. We appreciated all his efforts in making us completely satisfied customers! Thank you!

Daniel

31 de may. de 2014

Our salesperson Casey Clark was very helpful to us and took the time to explain all the features of our new Buick.

John

27 de may. de 2014

Josie was very helpful in assisting me in what needed to be done on my vehicle. Vehicle was done within scheduled timeframe.Thank you.

Donald

26 de may. de 2014

I was greeted with a warm welcome and my car was received very rapidly and efficiently. The car had a right front axle leak and it was fixed very rapidly in the time that I was told it would take.

Michael

23 de may. de 2014

They were able to get me in at the last minute to perform my first oil change and I was in and out in 30 minutes. As always, the people at Serra are always friendly and helpful and we have all our vehicles serviced at this dealership.

Theresa

22 de may. de 2014

It was as perfect as it could be.This was my first maintenance checkup.I scheduled my appointment on line, it was confirmed andeverything following was perfect.

Kelly

22 de may. de 2014

Our service tech representative was very conscientious and informative. The status of the service was communicated with us in a timely and courteous manner.

Patrick

21 de may. de 2014

I brought my car in for a warranty repair to the Transmission. During an earlier visit the technician found a fluid leak at the "converter", a bad seal or seals. The Service rep was very friendly and helpful. He set up a service appointment and arranged for a dealership vehicle for me to use while my car was being serviced over the next two days. My car was ready earlier than promised. Everything is working well now and I am very happy with the service I received.

Volker

21 de may. de 2014

I was there for an oil change for y Buick. The waiting time was 1 hour and 40 minutes plus 20 minutes to get the car processed. That is not too bad considering it cost only $26.00 with a tire rotation.

Ann

21 de may. de 2014

Once I inquired about the availability of a car over the internet, I heard from a salesperson at the dealership within a day. Asked questions about the car and received answers promptly. When salesperson wasn't sure about a question, he did research and returned our call within 20 minutes. Purchasing the car and paperwork involved done in a professional and relaxed manner. I would highly recommend Serra Buick GMC Cadillac - and especially the salesperson that we dealt with. Not sure if I should mention his name, but would be happy to. I will recommend Serra Buick and the person we dealt and would not hesitate purchasing a car from them in the future.

Greg

19 de may. de 2014

All of your team friendly, polite and show they are professional in their departments . Keep up the good work.

Keith

19 de may. de 2014

In 30 years of owning/leasing over a dozen cars of various makes and models, Serra has provided me with the best service I have ever received.

Patricia

19 de may. de 2014

been to many dealerships in my life, and feel that Serra is the best one I've found...I'm happy I did

Scott

19 de may. de 2014

We went in on a saturday morning for an oil change and tire rotation. We had an appointment at 9:30, and we were taken in right away. The service advisor said it would be about an hour. it turned out to only have taken about 45 minutes. So overall great visit, and will be back. Also they had coffee and donuts.

John

19 de may. de 2014

I, as well as my entire family are regular buyers at Serra. The people are wonderful and the service unmatched by any other dealership we have experienced. Monica Cavalier, our sales person is incredibly knowledgeable and accommodating and always a treat to work with.

Norman

18 de may. de 2014

Even though there were many people in the waiting room, I thought that the service time was excellent. Everything went smoothly!

Suzanne

16 de may. de 2014

Excellent people and dealership. Just a few issues with purchasing a car that I was told had no accidents and now finding out it had so warranty and additional warranty purchased could be void. Not happy about that.

John

15 de may. de 2014

Your oil, oil filter and lube service price is very good, however, you should make sure that the oil level is not over filled and all fittings are definitely greased. If you over fill, it is not only a waste of oil and cost but not good for my engine.

Erich

14 de may. de 2014

A loaner car was ready for us to use when we arrived and our vehicle was completed on time. Great Job!!!!!

David

13 de may. de 2014

Friendly, informative helpfulI also like the coffe and donutsI come from Toronto area for the service. Visiting my daughter in Washington MI

Patrick

12 de may. de 2014

I went in for a regular oil change and tire rotation which went very well. The mechanic found a Transmission fluid leak. I was promptly notified and provided with an appointment to have it fixed on warranty and a reservation for a loaner vehicle.

Daniel

12 de may. de 2014

Joe Q and the management team did a fantastic job getting me into a new lease on 2014 Acadia. Joe Queentry went beyond the extra mile to get me into a new car after mine died in the parking lot. I can't say enough about what a great job Joe, Mike in the business office and whole team did to make my experience at Serra the best it could be.

Robert

11 de may. de 2014

Disappointed in the quality of my Cadillac, however this dealership has been great at providing me with a car and correcting the problem.

Keith

9 de may. de 2014

Drove in for oil change/tire rotation to be asked if I wanted them to perform a recall procedure on my Acadia. It would take an hour. I agreed.I used the hour (at first) to get a feel of where I stood with my lease that ended early September. I ended up exchanging my car for a new lease on a 2014 Acadia.So I guess it was good for both you as the dealer and me as a customer.

Andrew

9 de may. de 2014

I was in for an oil change. I was greeted promptly and the service was performed in a timely manner. I would definitely recommend the dealership for sales, parts, and service. They truly care about the customer!

John

8 de may. de 2014

I was well received by your service advisor, she handled the process very professionally. She advised me of my wait time and Serra service beat the time by almost an hour, great job!

Roberta

6 de may. de 2014

My car was overheating if left to idle for more than 10 minutes and the AC was not working. Serra kept me informed at all stages of repair.

Terry

6 de may. de 2014

My experience at Serra Buick GMC Cadillac was great. Josie Kondalski provided excellent customer service by communicating with me on the repair progress of my vehicle. In addition, Josie provided me with a loaner vehicle at no cost while my vehicle (out of warranty) was being repaired. All my experiences with Serra's service dept from repairs to oil changes have been very positive. Serra's service staff are knowledgeable and truely customer focused.

Michael

6 de may. de 2014

knowledgeable and friendly. Hopefully the problem is resolved but the recommendation was to wait awhile for the part to relax. Noise will be there in the beginning, but should dissipate.

Francis

5 de may. de 2014

No sales pressure-every salesman can answer all my questions-good selection of cars-beautiful dealership inside and out-service dept. is great and we love our tin of cookies we are sent! Thanks!

Don

3 de may. de 2014

necessary maintenance was complete in a timely fashion and I was refered to a ding and dent specialist ( my 2014 was hit by a baseball)who did a great job!

Robert

3 de may. de 2014

Quick to respond to my inquiry. Helped me identify the exact vehice to meet my needs. Assisted with the resolution of my existing lease. Processed my purhcase in a very timely fashion.

Harold

3 de may. de 2014

Everyone is very helpful and friendly.I live in Sterling Hts. I could go closer to my home, but I like the people here.

Carol

2 de may. de 2014

I would like to let you know that my sales person,Anthony Herrington was outstanding. He was most helpful to my husband and myself in all aspects of our visit.We would recommend him to all our friends and relatives.

Roger

2 de may. de 2014

I only had a minor problem with the floor mat retainer, but it was taken care of promptly and I was on my way.

Edward

2 de may. de 2014

No matter how things are or what I need done, your Dealership has always given 100%. I drive all older vehicles, 15 yrs and older. 4 of them and every 4 weeks one of them get a oil change. Yesterday was a rough day for your people on my van and they still did a great job changing the air filter.

Justin

1 de may. de 2014

Josie-the service manager was so nice and helpful. Everyone i came into contact were very professional and nice, excellent service.

Bernadette

1 de may. de 2014

I thoroughly enjoyed Amanda, my first female car salesperson, who knew I wanted reliability, comfort and color and didn't need to know mechanics. Service has been quick, polite, comfortable waiting. Thank for being the best service in all my years of driving. Thanks to Josie too!

Paula

1 de may. de 2014

My initial phone call for an appointment was courteous, friendly and efficiently handled.Upon my arrival I was greeted with a friendly attitude and my service was performed promptly.

Raymond

30 de abr. de 2014

Shawn, my service adviser, was pleasant, knowledgeable, and she made sure that the work on my vehicle was done on time, and to my satisfaction.

Leonard

29 de abr. de 2014

I got there at a bad time, 10 people were in line for a oil change, took over a hour to get in.

Keith

29 de abr. de 2014

It was a simple case of dropping off a wheel/tire assembly for a flat repair (damage caused by a nail).No problems were experienced and the job was handled very professionally.

Major

28 de abr. de 2014

Listen, the way in which Mike Burek and Andrew does business is wonderful! Theyvmade my lease trade in so easy and seamless . They understand that i am a business owner and that i don't have much time, but they made things very easy. Never told me NO! Exceeded my expectations ! That is why i will purchase from Serra for ever. The dealership is an hour away from my home but the excellence is worth the drive! Keep up the Good work guys!Major Clora

Terri

27 de abr. de 2014

I purchased my wifes 2013 XTS from your dealership in December of 2012, my mother in law also bought a car that same day. I have to say that from the moment we walked in we were treated better than we have ever been treated at any other dealership in our life. We have to drive about 1 hr to get to your dealership but it is worth every minute. We had to bring our vehicle back for a minor recall on something you notified us of and I also asked my wife to check into the extra insurance we paid for on the rims of our car because there is a problem with corrosion on them. We were expecting a fight to get them replaced (as we would have at any other dealership I've ever dealt with), but to my surprise you told my wife that you were ordering new rims and that you would let us know when they were in. What a STAND UP organization you have at SERRA CADILLAC and I will always recommend you to everyone I know and I will be purchasing from you again!

Upleger

26 de abr. de 2014

I bought the car in for oil change etc & have never had a problem getting service. We will be bring the car back next week for the recall fix of the air bag which leads me to the question as to why we were not notified of recall. We have been out of the country & heard about it from our neighbor. Thank you

Patricia

26 de abr. de 2014

I always have a great experience at Serra. The staff is courteous and knowledgeable and I can leave knowing my car has been serviced well.

David

25 de abr. de 2014

I Think it would be better when you offer a rotate and balance it should be done in service instead of ting up one of the lube racks during busy times . you tie up a stall for over an hour. just my thoughts. Dave Rinke

James

25 de abr. de 2014

Marlene Doyle took excellent care of me and got my vehicle in and out with the necessary repairs on time. Thank you.

Gus

25 de abr. de 2014

Very informative of status and exactly what is occurring with my car. Very prompt and friendly. I am never happy when I have to pay hundreds of dollars in repairs but Josie and Eric sure help make it a more pleasant of an experience. Service is very consistent too which is why I keep coming back.

Warren

25 de abr. de 2014

Both Jim in Finance and Bill Serra in Sales were very responsive to my questions, and were able to put me in a beautiful new GMC Truck in no time!

William

23 de abr. de 2014

I was greeted by Josie and treated well. She went out of her way to make my experience a pleasant one. Excellent ambassador.

Louis

19 de abr. de 2014

My visit was great, but I like to use the technology that Cadillac provides, such as OnStar, and the Cadillac App to arrange service calls, but no one responded to my requests when I tried to use it. I had to call in normally and schedule. If you guys are not participating you should let us know.

Michael

19 de abr. de 2014

I had a lead from the sun roof and they fixed it. It took a while but iam very pleased with the job they did. Thank you Mike Nall

Lisa

19 de abr. de 2014

This dealership is a class act. Prompt greetings, sales people NOT breathing down your neck, and no pressure. Although we decided not purchase the vehicle, Dan was terrific to deal with. I would recommend this dealership above all others. Andrew Granada is a peach!

Shirley

18 de abr. de 2014

It was a very informative, courteous, and professional session with the sales person. I did not feel pressured or rushed to make a decision. Very comfortable in all areas.

Judith

18 de abr. de 2014

It was a very pleasant experience. Although I must mention this.... Your wifi stinks. I ran Speedtest to see at what the download and upload rates were like. Compared to my home's download rate of 29 Kbps and upload rate of 9 Kbps, Serra's has .05 Kbps dl and .29 Kbps ul. I would give Serra a perfect score of 10.

Linda

17 de abr. de 2014

Upon arriving at your dealership, I was greeted professionally and quickly. I explained the problem and they wrote up my service request, quoting me a price, that I felt was high. I needed a new tire. I asked if I could get the tire cheaper elsewhere and my representative told me your dealership woud price match. I went into your lounge area and immediately went online in search of the exact tire. I did find it cheaper and my representative did match the price. My concern is why was it up to me to find a cheaper price? Had I not had my work computer with me, I would have been charged a high price. This disappoints me!

Julie

16 de abr. de 2014

I genuinely like Serra Buick and the people there. When you walk in, the place is spotlessly clean and the people are very warm and welcoming, even if you're not their own client. But there is no feeling of pressure or "over-sell" - they're just nice people - who happen to have a lot of knowledge about the product and can answer any questions you may have. Randy especially seems like a great leader and genuinely concerned about the customer. That's rare these days. Overall, I always have a very positive experience with Serra Buick and am glad to have them nearby my own neighborhood!

Melissa

14 de abr. de 2014

My service experience was super, however, confusion during drop off could have been eliminated had the person I spoke with to schedule my appointment informed me ahead of time where to go exactly for service (first time to this location). I was directed by another employee (onsite) to go to the FastLane area, went inside to check in, to be informed I was in the wrong location. Other than that small issue, fast and friendly service. Thank you!

Cathryn

14 de abr. de 2014

Monica Cavaliere was a great help. I would recommend her to my friends when they want to buy a car.

Sue

13 de abr. de 2014

Very pleased with service and promptness when I dropped off my Cadillac. I was kept informed of the progress throughtout the day.

James

10 de abr. de 2014

I live in Troy which is not around the corner from your dealership. I drive that distance because I love the way I'm treated and the service is spot on. I also get my CTS back early or on the time promised. Keep doing what you are doing.

Kelly

8 de abr. de 2014

My experience couldn't have been better. Anthony spent the time (A LOT!) to help me find the right vehicle. In the end, we ended up ordering one. The whole team at Serra was excellent and very professional. They kept me in the loop throughout the process, made everything easy and made me feel special. I never felt like a number. They are the only dealer I go to! Thank you Serra!!!! You guys set the bar high :-)

George

5 de abr. de 2014

Erik Simon was my service advisor. If Erik is an example of the the rest of the service department then "The Dealership" does not have to worry about that area of the business. I was treated fairly and with respect. Hats off to Erik and Serra.

Susan

4 de abr. de 2014

Josie is always so good about keeping me updated about the progress of work on my car. She is the BEST.

Patricia

4 de abr. de 2014

the only negative was that going thru the fast oil change tool longer than in the past. I was there for 1.5 hrs. when I got in line there were only 3 vehicles ahead outside the door.

Dennis

3 de abr. de 2014

Our sales person was Amanda Stork who was wonderful. My wife drives a 2011 GMC Terrain so we've dealt with this dealer before.

Art

3 de abr. de 2014

I brought my vehicle at the appointment time and was told it would take approx. 1 1/2 hour to complete the service.The service was completed in that time.

Leslie

3 de abr. de 2014

This was bittersweet I lost my husband and had to get a car. Dan mcbride went out of his way to take the stress out of car shopping.

Steven

3 de abr. de 2014

Josie in Serra Service always makes sure my experience is a good one, no matter if it's a warranty recall or just general maintenance.

Lawrence

2 de abr. de 2014

everything went very smooth, had several questions concerning my vehicle and they were answered to my satisfaction. would highly recommend your dealership for sales and service. Thank You

Patrick

2 de abr. de 2014

Stopped in late Saturday morning to have a "scraping" noise investigated. Since there was only one mechanic on duty at the time, it took two hours for my car to be looked at and another hour for it to be repaired. About right for an unscheduled repair visit. The problem turned out to be an out of place Wheel Well Liner due to a broken fastener. Service rep suggested it was broken due to snow and ice build up over the Winter. I am wondering if it was the tire rotation and brake inspection a couple weeks earlier, about when I first heard the noise. The Mechanic also found a transmission fluid leak at the converter(?). Service Rep scheduled a return visit and loaner car this week.

Anthony

28 de mar. de 2014

Salesman was very attentive to my questions and was very friendly. He spent over an hour showing me the vehicle and how it operated.

Don

28 de mar. de 2014

Service director and shop foreman followed job through and everything turned out perfect. Thank you for your time and follow up.

Andrew

27 de mar. de 2014

This dealership is far above any other dealership that I have ever been to in the quality and professionalism. I usually deal with Josie and sometimes Paul and they always treat me like I am top priority. The dealership is always so clean and looks like a place I would want to take my car to be serviced

Nicole

27 de mar. de 2014

Josie is wonderful! She keeps me up to date with everything that is happening to my vehicle during its stay!:) I appreciate the time she takes and feel that she truly cares!

Ronald

27 de mar. de 2014

Im so happy to see Erik Simon back..really like him!! Still love Josie!! Happy with car...happy with service! Its all good!

Michael

27 de mar. de 2014

Amanda went above and beyond to make my new truck purchase as easy as possible. She was very informative during the whole process.

Carolyn

27 de mar. de 2014

Very Nice I just came in for a oil change and I was out less them 30 minutes. Great service.

Carlo

26 de mar. de 2014

we always recommend Serra to anyone looking to buy or lease Monica Caviliere is the best sales agent we have ever worked with hands down

Anna

22 de mar. de 2014

I spoke with salesman Mr. Kola and explained my situation. He listened and asked a few questions. He investigated and got back n touch with me informing me that I could break my lease. He handled the situation with upmost care and I drove from the dealership with a 2014 Terrain .

Sue

22 de mar. de 2014

Very personel and polite technicians from the moment I walked up to the counter. Very satisfied with the work in a timely matter. The waiting area was most comfortable with complimentary beverages. The restrooms were extremely clean. Very pleasant experience.

Andrea

21 de mar. de 2014

Mark Adani was a pleasure to work with and we certainly appreciate his professionalism and help with the lease of our new vehicle.

Jeanne

20 de mar. de 2014

I came in for warranty service. The write-up person found two tires that were damaged and needed to be replaced. Very thorough.

James

20 de mar. de 2014

It was excellent, Marlene Doyle kept me informed as to how my vehicle was progressing and it was completed in a timely matter. Thank you.

Cheri

18 de mar. de 2014

I was in on a Saturday for a tire rotation and brake flush. I arrived around 9am. At about 11am I went to get an update on my vehicle. I found out I had a transmission leak, but it would have been nice knowing how much longer I had to wait. I was told my service would take 90 minutes at the onset.

Christine

15 de mar. de 2014

Everyone that helped with getting my car fixed was very helpful and a pleasure to talk to. My car was fixed within a timely manner and at a reasonable cost. Thank you again!

Daniel

13 de mar. de 2014

Visited dealership for an oil change. Employees were friendly and courteous and oil change was completed in a reasonable amount of time. Tires were set to 35 psi but the proper pressure per the label on the door is 30 psi. The technicians must think the the proper tire pressure for all tires is 35 psi. I have mentioned this in a prior survey but the result was the same this time. Apparently sending out these surveys is required but they are not used to improve performance. After I noticed that the tire pressure was set wrong I questioned everything so I checked the oil level to make sure they put in 6 quarts, not 5 quarts. Overall the oil change is a good value, but attention to detail would make for a more positive experience.

Gary

13 de mar. de 2014

Came in for oil change and tire rotation. I was informed that there were 2 recalls. I was given a loaner car and all issued were resolved.

Scott

13 de mar. de 2014

Need repairs? Ask for Josie. She will take good care of you and your car!

Michael

13 de mar. de 2014

Great service and prompt. I love the new car showroom on the Buick and GMC and Cadillac. The inventory of new and used cars is great. Keep up the good work.

John

13 de mar. de 2014

Jeff Prall is great! He was very helpful in getting me into a new Cadillac SRX. I would definitely recommend Jeff and Serra to all my friends and family!

Jason

12 de mar. de 2014

My vehicle was repaired correctly the first time. What really stood out to me was the parts department. What a great group of folks! They really are the unsung heroes of the dealership. All parts were in stock and when visiting their counter, I was greeted with a smile and a very knowledgeable individual. Everyone there seems to communicate well and really treat the customers like royalty.

Shannon

12 de mar. de 2014

Brandon's attention to every detail and excellent customer service was top notch and exceeded my expectations! I would definitely recommend Serra Cadillac to my friends and family based on this experience!

Luetta

10 de mar. de 2014

They picked up my car and returned to at my place of employment . not every dealership would do that thank you

Patrick

5 de mar. de 2014

Went in for regular oil change, tire rotation, and brake inspection. Short but acceptable wait. Technicians answered all of my questions. I took the opprotunity to look around the showroom at the new vehicles in the showroom during the rest of my time at Serra.

Mary

5 de mar. de 2014

it would have been nice if they let me know they were patching my tire........... I had to ask and she didn't know if it was patched or plugged?

Dennis

5 de mar. de 2014

my sales person Amanda Stork was very knowledgeable in every aspect of the sale to me of my 2015 Yukon slt

Rosalie

4 de mar. de 2014

Jeff Prall is wonderful! He always takes the time to answer my questions, gather data and make the leasing process very comfortable. Jim Cordes makes writing a "big" check a pleasant experience. And I do love my SRX!!

Betty

3 de mar. de 2014

The Serra team is the most professional and accommodating team I have ever worked with. They make the buying experience very pleasant.

Gwen

2 de mar. de 2014

This is the second car that we have purchased from Scott Gould and Serra...we are very pleased with the dealership.

David

1 de mar. de 2014

Dropped my truck off Tues evening...got a loaner car...my truck was fixed Weds afternoon...Josie took care of me!Great Dealership! they always go out of their way to take care of me.

James

1 de mar. de 2014

The service people were very professional and helpful. Their demeanor and knowledge instilled confidence that my problem would be solved.

Gwen

1 de mar. de 2014

The staff has always been very helpful and courteous and some remember my name and make a point of addressing me by name when I come in for service.

Kristi

28 de feb. de 2014

Josie was wonderful and very nice and personable. The cookies you gave us upon leaving was a special bonus and my son loved them!!!

Kimberly

27 de feb. de 2014

I always bring my vehicles back to Serra for service. We have now purchased 3 vehicles from Serra and have been extremely satisfied with our business dealings with Serra (both Sales & Service).Sincerely,Kim Stewart

Ronald

27 de feb. de 2014

Eric was very helpful even on Sat. when I had come in to find out if they did service on that day. He made an appointment for Monday and greeted me right away on that day and remembered what I was there for. Very polite and helpful as he answered all my questions. Your staff is very good both in sales and service. I had a bad experance at another dealership with a Chevy Trailblazer a while ago and it left a bad taste in my mouth for them. Your dealer has restored my faith in dealerships especially yours. I owned a service station and a repair shop for 35 years and I know the importants of taking care of people and there problems. Keep up the good work. Ron Hrydziuszko

Larry

26 de feb. de 2014

I have been using Serra for service for both of my cars now. I have noted at least one mistake on each visit but not worth identifying. I am very happy with your operation, especially the people. Well organized, but it is the people that make it.

Susan

25 de feb. de 2014

Amanda was very informative and went out of her way to work with us! We will becoming back to your dealership!

Nancy

25 de feb. de 2014

I absolutely love Serra Buick. I always experience a warm welcome, smiling faces and people who love their job!! Thank you all again for the memorable experience.

Jean

23 de feb. de 2014

If it wasn't for Bill Serra I would shop someplace else. He is a wonderful salesman, and I trust him. He has proven to me after several purchases, that he has MY best interest at heart. And I LOVE MY NEW CAR!!!!

Vicki

23 de feb. de 2014

It was AWESOME! Bobbie Davidson was wonderful....kind, great follow up, not pushy and the kind of customer service that I love. Thank you

Douglas

20 de feb. de 2014

When I purchased the vehicle, I was told that if and when the vehicle stayed over night I would get a free rental as long as the vehicle was under warranty. That was not the fact at time of service.

Volker

20 de feb. de 2014

My driver side heated seat did not work. I received a nice loan vehicle to drive. My wife took the call from Serra around 10:00 am that my car was ready. The heated seat now works again. Thank you.

Eric

20 de feb. de 2014

My check engine light came on. I was able to set up an appointment the very next day and Serra had a rental car for me so that I would have minimal impact to my work. I picked up my car fixed at the end of the day. Hassle free; great experience.

Kimberly

20 de feb. de 2014

Josie in service took a look at some items I had researched on my ongoing windshield issues. She continues to try and solve the problem. I will know more when the weather becomes colder again if it worked. I appreciate all the extra effort!!

Claudia

19 de feb. de 2014

From my phone call to the dealership to make an appointment to driving out of the dealership after the new part was installed both my husband and I were very impressed with the professional service we received. I choose Serra because it was the closest dealership to us for service but now I know I will shop there for our next car too. Thank you!

Kathleen

19 de feb. de 2014

Went for an oil change. Had to wait in line 30-40 mins. before it was my turn. Waited less time for the actual oil change.

Marilyn

18 de feb. de 2014

We came to just shop for a replacement lease vehicle due for turn-over next month. Monica priced a couple of vehicles for me, She then found me a great car at the right price. I'm very happy with Monica's direction & quick delivery of my new lease.

Timothy

18 de feb. de 2014

The entire service team from calling in and making an appointment to picking up the car and completing the paperwork with the cashers. Outstanding people to work with, keep up the great work. Thanks

Lindsey

15 de feb. de 2014

My salesman, Bob Davidson, was wonderful as usual. Always available for questions I had and I felt he had my best interest in mind during the entire transaction.

Marilyn

15 de feb. de 2014

I did not like the idea of someone telling me how much my car is worth for a trade in. I am happy with my car and I am not interested in purchasing a new car.............That is why I am not to happy with the experience......

Carol

15 de feb. de 2014

Took car in for noise and when car came back other things did not work but worked when the car went in. After waiting 2 hours for them to look at it, was told I had to replace camera which worked fine went car went in. I would have believed they actually looked at car if they would have taken it in back to see why camera was not working but it never moved from where I left it. Felt they were just trying to get more money out of me. GMC really needs to improve their engines as this was the second car I got that at 45,000 miles the transmission has gone out.

Christopher

13 de feb. de 2014

chris diguiseppe is my salesperson and he is excellent and the reason why i have leased numerous cars from Serra and not a dealership closer to my house...and i have recommended many to use Chris also

Kimberly

12 de feb. de 2014

It was nice pulling up and being taken care of right away instead of having to wait. The waiting area was comfortable also.

Kristie

12 de feb. de 2014

Everyone I came in contact with on the morning of Thursday February 6th and February 7th were extremely courteous and professional. It was a very pleasant experience. :)

Kathleen

8 de feb. de 2014

Your entire staff is courteous and friendly. No high pressure which makes our shopping experience pleasant. We willcontinue to use SERRA for our future car purchases.

Greg

5 de feb. de 2014

Always great service, love the pricing , keeps me coming back.Fast lane wait understandable , maybe some traffic cones put out with line directed to pass in front of lower priced used cars in order to have one line feeding two.It seems to get congested from time to time.

Jodi

4 de feb. de 2014

They are always very nice , love that I can stop and have my oil changed on my way home from work.

Leonard

4 de feb. de 2014

Josie and Eric are great! In no time at all Josie got my car in the shop and the issue was resolved. She also gave me a time frame for the timeing of the repairs and then kept me informed about the progress of the repairs.

Kelly

3 de feb. de 2014

Jeff Prall was great to work with and very knowledgeable. He worked very hard to get me the car I wanted within a short time frame.

Diane

3 de feb. de 2014

Everyone was friendly, helpful & efficient. We have purchased several vehicles at Serra & have always been pleased with the way the dealership handled things.

Sheila

1 de feb. de 2014

Monica Cavalier sales, Jose in service, and Randy Jackson could not have gone any further out of their way to assist me. This is not my first purchase, nor the first time in service and I must say these three are the best.

Kelley

1 de feb. de 2014

I was given all choices as regards what service my car required and the options were explained fully. My writ up person was friendly, helpful and courteous .

Jeanne

1 de feb. de 2014

Tony Herrington explained the features of the vehicle, including showing us how to setup the iPhone/OnStar app. Everyone at Serra was helpful and seem pleased to work with us..

Michael

29 de ene. de 2014

My experience at your dealership was great. I only been there twice. Both times were great. My next new car purchase will be from Serra. Thank you.

Denise

28 de ene. de 2014

On Saturday, January 25, I went for an oil change. I knew my car is up for some maintenance service so I had some questions to ask. The service man was patient and was able to answer any concerns I had.

Sharon

27 de ene. de 2014

I had to wait for a back ordered part but I was provided with a car and received daily updates on the status of the part. Every one was very polite and professional.

Nicole

26 de ene. de 2014

My husband and I came in looking for a new car. We weren't sure what we wanted but Anthony was great and got us into a new Srx for a great price and got us a great value for our trade. I have sent friends to him before and will continue to do so in the future!

Robert

24 de ene. de 2014

I came in for a routine oil change, tire rotation etc on my CTS.Also, I asked that a center console lid latch be replaced. Service (Josie) checked that the part was in stock and the timeframe needed to do all work i.e. 1 to 1.5 hr. It was completed in 1 hr. All requested items were completed along with other maintenance.

Anthony

23 de ene. de 2014

Service was quick & thorough, passing the short period of time in the customer lounge was extremely pleasant while sipping a hot tea and reading "Money" magazine.

Raymond

22 de ene. de 2014

Bill was an excellent sales man. Very knowledgeable in all the cars we looked at. All in all, we wil be back for our next vehicle.

Sheila

7 de ene. de 2014

Best new car delivery I have ever experienced!!!(I've had MANY new car deliveries-Casey is the Best).He detailed my new vehicle and then did the delivery-didn't miss a thing. He deserves many Ataboys!!!

Robert

1 de ene. de 2014

i was greeted by josi always friendky , all my concers were treated with care results explained to me and all work was done to my satisfaction.

Russell

30 de dic. de 2013

Outstanding Service!! Serra is the dealer that most reminds me of the service rendered years ago at my hometown dealer. As long as the customer continues to be the most important person at Serra, I will continue to buy and service my vehicles there.

oHIO SHOPPER

30 de dic. de 2013

Contacted dealer 4 times thru their web site and got nothing but cut and paste answers to my questions that were totally not relevant. I asked specific questions about a car I was looking to buy and all I got was cut and paste computer answers. I was promised twice by live chat that someone would contact me and answer my questions- zero response. They truly do not care about any manner of customer service or about selling cars- I was ready to buy and just gave up trying to get a hold of anyone before coming to buy the car- don't waste your time shopping here- move on

Michael

30 de dic. de 2013

We were kept informed of the progress for our repair and was completed before the estimated time stated. The Serra personnel are always friendly, courteous and professional whenever I had to bring my vehicles in for service.

Sharon

29 de dic. de 2013

I called in my problem to Marlene, who was friendly and courteous. She asked very pertinent questions about my problems and set up an appointment that fit in with my schedule. Once I met with Marlene she went over what course of action would be taken to fix the problem. She also set me up with a loaner. She called to let me know once my car was ready. She really is the most efficient, friendly, polite and courteous service rep I have encountered at Serra!!!

James

29 de dic. de 2013

There is a whining noise at takeoff. The noise is intermittent. All other items were fixed but after two try's, Serra has not resolved this issue for me.

Terry

28 de dic. de 2013

Good job, quick and on time as promised. I was surprised the vehicular was not washed. Nor a big deal, but an easy perk for spending the money at the dealership instead if a much less expensive independent service provider

Michael

27 de dic. de 2013

As always it was a pleasent expercience! Your customers are your greatest asset and you have a lot of them and you appreciate that. Belive me it shows. Thank you !

Ronald

27 de dic. de 2013

We needed a blower for heat in our 2013 Cadillac Escalade. Marlene took care of us and within a few short hours all blower/heat issues were resolved. Merry Christmas to everyone at Serra! The Tomayko Family

David

24 de dic. de 2013

I dropped my truck off to get some work done...great service! and everyone is always friendly :) Great Dealership! I would definitely buy another vehicle from them in the future!

Kimberly

20 de dic. de 2013

The customer service we received from Erik was outstanding. The labor charge was a little steep. Double the amount of the part but over all great experience and Erik was great at keeping us informed.

Norbert

19 de dic. de 2013

My salesperson, Monica Cavaliere was more than helpful with me in helping me acquiring my new 2014 GMC Sierra pickup and I am very satisfied.

Jessica

17 de dic. de 2013

I recently leased a 2014 GMC Terrain with salesman Alex Kelley. Alex was extremely helpful, patient and honest, all qualitys a very appreciated wih a first time leaser like myself. He helped me get the best deal possible and gave me great service. I love my new car, Thankyou!

Nicola

17 de dic. de 2013

Joe Queentry made our car leasing so pleasant the first time we knew we had to come back when it was time to lease our second car. He is very kind and has knowledge of the cars there.

Ronald

15 de dic. de 2013

Everyone from Bernard, the Service Adviser, to the Porter was friendly and courteous. Serra Cadillac goes the extra mile to please its customers. No problems at all.

Robert

12 de dic. de 2013

You simply proved to me once again that you have your business structured to be efficient and thorough, with the customers coming first as your mantra. Nice job, keep up the good work. It's all about the customer.

James

12 de dic. de 2013

Everyone was very friendly and thanked me for my business. The shop, waiting area, and showroom were very clean, neat and pleasant to be in.

Michael

11 de dic. de 2013

I am happy with the new tires. It took a little longer than i had planed but they had to cut off the wheel locks the key was not in the car when I bought it from you last month and it should have been . I was lucky that I was not on the side of the road and not be able to remove a tire. also as a certified car maybe the tires schould have been replaced before it was sold. Michael Nall

Albert

10 de dic. de 2013

sorry that the price for the fix I need is out of my range so I cannot get it fixed at the dealership. I'd rather have you do the repairs but as mentioned the price prevents that to happen.The people there were as usual very good and tried what they could to improve the price.The loaner worked out very well on that particular day.

David

13 de nov. de 2013

First Class Dealership! Great experience with purchases and service down the road.

Jordonr

13 de nov. de 2013

The Serra service people were extremely helpful; I highly recommend their service department to everyone I speak with! Unfortunately, this was my third GMC dealership visit for warranty brake work on my new 2013 Sierra truck; brakes vibrate and pulsating upon application at highway speeds. My first two warranty service visits were to another area GMC dealership - they did not solve my problem AND gave me poor service to boot. Although Serra service rep was very honest and helped me every way he possibly could, I still have a complaint about my brake warranty work. Unfortunately my complaint is how GMC warranty work is conducted on my brakes and nothing to do with the Serra dealerships service department. When I do finally get my complaint taken care of with GMC, and believe me I am going to fight this as far as I can, I will be sure to request to have the Serra service department complete the final repairs, they were that honest and helpful!

Gwen S

28 de jul. de 2013

The service dept. personal are always very courteous and helpful in taking care of my concerns or problems with my car. They go the extra mile for customer satisfaction.

Carfan

25 de jul. de 2013

Express Oil Change: free newspaper while I wait in my car, only $5.80 for tire rotation - outstanding dealership!

j white mother of three

25 de jul. de 2013

Didn't have the car i wanted but customers service was good they were willing to help get me in a car.

rgals2

22 de jul. de 2013

We have been searching for an Acadia for a long time. Finally found one at Serra and couldn't be more pleased with our purchase. Vito, our sales person, was wonderful. He was knowledgeable, personable, and willing to go that extra mile to get the deal completed. Although we live out of state, I would definitely recommend Serra to others interested in purchasing a GMC.

LALeese

27 de jun. de 2013

Our experience was better than we hoped for. After almost purchasing a vehicle from another dealer (there were some major imperfections), we traveled up the road to Serra. Thankfully they were open as it was Saturday. We were greeted by Casey (can't remember his last name-sorry), he promply showed us an almost identical vehicle to the one we were going to purchase form the other dealer. Next thing you know, we agreed to purchase. Told them that we were already approved however I would let the Business manager see if he could match or beat our rate. Low and behold, Jim beat the rate by 1/2 of a percent. Go Jim! So everything went smooth with the closing, and Monday evening we drove home with our brand new GMC 1500 Sierra. Everyone we dealt with was pleasant, informative and had a great positive attitude. Thank you Casey, Jim and the Serra Team. Hoping that if we are ever in need of service, we will have the same great experience with the service department.

JBarker

25 de jun. de 2013

Service Departments had me In and out in no time. Quick and professional. Sales staff was very knowledgeable.

Chris

13 de jun. de 2013

Surprised & shocked! I have always bought my car to Serra for oil changes. I have a 2010 truck with a "Skid Plate" that has to be removed in order to drain the oil (there are five bolts that hold it on). While doing the last oil change (January 2013), they broke off three of the five bolts, and instead of letting me know and/or fixing it, they let me leave with the skid plate hanging down with only two of the five bolts holding it up. Now fast-forward to June and I am back for another oil change and they point out the issue, yet claim the bolts "rusted off". I suppose it's possible for three bolts to completely rust off a 2010 truck in a six-month time span, but it is highly unlikely. I will take it to another shop to get it fixed, but am upset they let me leave after the oil change in January with a skid plate hanging down, and today will not even acknowledge and/or apologize. I would not trust them to work on my car again.

rschless

5 de jun. de 2013

I went to Serra because of a recall on the 2011 Acadia. On making the call for an appointment the technicians were assuring and knowledgeable. I also made an appointment for an oil change to be done at the same time. Everyone at Serra was courteous and the charge for services was reasonable. It was a good experience!

Dptvlcmmb

30 de may. de 2013

I pulled in and Nick got right to work. He was so friendly and explained what I needed (I know nothing about cars) in a way I would understand. I left my car over night stating I couldn't pick it up until after close the next day. The girls called when it was ready and I paid for it with the assurance they would give Nick the receipt and he would make sure the car was outside locked up ready for me when I got there. It was after hours but when I got there my car was locked up safe with the key hidden as well as the receipt for me with a cookie sitting on the counsel. I was very pleased with the service.

GBW

23 de may. de 2013

This dealership is tops in my book. I think Casey is a great young man and he does a great job helping me with my dealership business. The service staff is excellent also they always take care to see the job is done correctly and reasonably. Thanks to all.

Barbara

23 de may. de 2013

I like how you are greeted with a paper while waiting for an oil change and told approximately how long before my car would be serviced. The staff is extremely friendly and helpful

Sparky

22 de may. de 2013

Was extremely happy with the whole experience. My car was towed in and I was notified when it arrived at the dealership. My salesman called within a hour of my car arriving to offer a courtesy car. I was notified promptly when it was done and was taken care of quickly and respectfully when I picked it up. You guys are awesome, there is no reason to even go to another dealership!!!

Lorri

21 de may. de 2013

Amanda and Brian gave us excellent customer service! Thank you for making our purchase so easy! I love my Buick Encore.

Mike

23 de abr. de 2013

I bought my 2008 GMC 1500 Seara there and have taken it nowhere else for every oil change and service required. At my last oil change they found that one of my front axle shaft seals was leaking. As I went to schedule an appointment to get it fixed, they were able to fix it on the spot. The service department personnel there are very helpful, courteous, professional, and friendly. I love my truck and I am confident that they will continue to help take care of it. My truck and I thank you.

DL

20 de abr. de 2013

This is my second lease dealing with Monica. She understands exactly what I want to acomplish and makes it happen. I always check other dealerships and they never can match the deal. I know Im treated fairly.

Happy owner

18 de abr. de 2013

Our sales associate Bob Davidson was excellent, we came back to purchase from his because he was so great when we were shopping. His knowledge of the cars and his personal attention are far above others. The other employees were friendly and accommodating.

John Lafata

12 de abr. de 2013

I cannot say enough about Marlene Doyle. She really did an outstanding job on my truck.

Kelly W

31 de mar. de 2013

Very clean and professional setting for completing the sale of a car. The team helped me understand all my features I wanted in a car, especially Monica. Thanks you!!

john santini

30 de mar. de 2013

We highly recommend this dealer and Scott.We were looking for a CPO suv. Scott was very patient and helpful with all the questions we had.

Paul P.

22 de mar. de 2013

Everyone went overboard to resolve my issue (wheel vibrations at higher speeds) and met me more than half-way on tires and related services.

Noble One

14 de mar. de 2013

I went to the dealership just to look at the new Encore by Buick. I test drove the car and ended up buying it. Great product and salesman, what more can I say!

Jimbeaux K

28 de feb. de 2013

Cant beat the $12.95 Oil change. I put alot of miles on a car every year and they keep it going at a resionable price

C.Valentine

26 de feb. de 2013

Wonderful experience, as expected (3rd vehicle in just over 2 years). Have referred 2 others that have purchased vehicles and are just as delighted!

Dave

15 de ene. de 2013

I bought my new 2013 Kia Soul from Serra and let me just say It was the best buying experience ever. These guys are very knowledgeable. Went to 4 different dealers and Serra was the lowest. Very simple and easy buying. Huge selection of vehicles. I will be going back here to buy my next car.Thanks again!

cleaningguy

9 de ene. de 2013

Brandon Foreman and Dave Fischer were Professional, Attentive, Motivated and Honest Salesmen.Brandon was very Helpful, Knowledgeable and Patient while helping me find the right vehicle. Both worked as a team to help me with my purchase of a new 2012 KIA Sorento AWD. I'm very happy with my auto buying experience and would highly recommend SERRA KIA.-cleaningguy

Tom Derocher

21 de dic. de 2012

Bought Several vehicles from Serra Buick and will continue to do so!... The entire team at Serra Buick was Great!

JulieVer

22 de oct. de 2012

The facility was beautiful, the sales guy was super friendly and not pushy, very helpful! This place really knows how to treat their customer!

kuly1

4 de ago. de 2012

I read about a 2008 Corvette on cars.com and found the vehicle at Serra BGCK in Washington Twp. MI. A salesman approached me outside withing 3 minutes, I took the car for a test drive, showed it to my wife and closed the deal the next day. I got a great deal and a great vehicle. I was called withinn three days to ask how I liked the car and was thanked for my purchase. Last week, I received a tin of cookies and a letter for a free oil change from the dealership. Very impressed with the dealership and would definitely recommend purchasing a vehicle there.

nwren789

30 de jun. de 2012

The service I got from Brandon was beyond impeccable. He was so helpful in every way and I've never had this good of an experience with any car dealer!! He went above and beyond in order to help me out in every way possible and he exceeded my expectations by a long shot. If we ran into a problem, he was on top of it, and everything worked out perfectly! I would recommend Brandon to ANYONE looking to buy a car. An amazing salesman!!!!

gumpaste

26 de may. de 2012

Our sales person Vito deserves an A+++ in every area possible. He is personable, knows his cars and tries harder than most sales associates to work with a client. We have never been in a dealership that is as clean and well maintained as Serra Cadillac. Vito has many years experience in the business and it shows in everything he says and does. He gives the buyer a sense of trust in himself and handles as many details as he can to make purchasing a vehicle easier for the customer. I would highly recommend this dealer to others and at this time we are basing our comments on our pleasant experience with the sales associate. Thank you again for all that you did and going out of your way to provide customer satisfaction!!