Cindy/Jeffrey

13 de sep. de 2016

My husband & I have been leasing cars from your dealership for over 15 yrs. BUT, the last 6+ Yrs we will only work with an amazing person, Brittany Dana. We have been so blessed to work w/ not only an amazing, compassionate, woman but Brittany has a unique gift of always being available, accountable, intelligent , & trustworthy. Thank you Brittany.. We love our 2 new: 2016 TRAX-AWD & our new 2016 Equinox .You Go Girl

Robinson

1 de sep. de 2016

David Samuels did a good job selling my vehicle and this is the 2nd vehicle I bought from him. He took his time and never pressure me.

Kim

1 de sep. de 2016

Tyler Stanley was very knowledgable and worked to get us a good deal. He was very friendly and listened to our needs.

MVHayes

30 de ago. de 2016

They failed to check for recall services. And we were not pleased with the fact that the 'new car' staff ignored us.

VoltDriver

27 de ago. de 2016

Everyone, from the person who greeted me, to Randy the service writer, to the cashier, was kind, attentive, and very professional. You should be very proud of the job you're all doing here! Service area is clean and bright. Waiting room is clean and inviting. A great experience!

Toni

26 de ago. de 2016

Bob Bence is so thorough and makes the car shopping experience very enjoyable. The team at Serra is amazing and we will continue to get cars from them in the future. Greg Brown runs a great dealership and so many nice people are on the team. We feel like family there. Keep up the great work and thank you for all you do! I love my new Equinox!! We named her Ev-ah!!

Debbie L

19 de ago. de 2016

My husband and I have used Serra Chevrolet service for several years and the staff is very friendly and courteous. The car is always ready when they say and repairs are well done.

Scott

10 de ago. de 2016

This is one of the best dealerships I have ever been to. They are beyond polite and extremely professional.

Avery Williams

8 de ago. de 2016

This was a very enjoyable experience. They have very helpful staff. They may be busy but someone always greeted me. They could have polished the vehicle up a little more but it was okay.

Dawn, Mom of two

3 de ago. de 2016

I bought a new car while visiting my parents in Michigan. I really appreciated Patrick's (my salesperson's) patience and kindness during the buying process. He was very knowledgeable and helpful. The sales manager, CJ, also was helpful and checked with me several times to make sure things were progressing the way I was anticipating.

karim matanos

13 de jul. de 2016

very happy to pick your place to get my new lease first I pick place because it close but the way the people work their made love the place and people so God bless you and keep the good work

SmoothRide Car Service Ed R

12 de jul. de 2016

I had the transmission fluid of the old fluid, replaced with new transmission fluid. I made the appointment 06 July 2016 for 7 am 08 July 2016. Mr. Mike Foster was terrific. He said it would take about 1.5 hours. It was done in less than an hour. The price was excellent also. You have a very good service department at Serra Chevrolet.

RobS

29 de jun. de 2016

I live in the area but had never been here. I decided to look for a new car here, and hands-down, this was the best buying or leasing experiencing I've had at any dealership thus far. The car I purchased was the 9th new GM vehicle I've had, and these people have done everything right ... well trained, courteous, knowledgable salespeople; beautiful facilities; and a sales technique that is designed around YOU, not around their schedule or their desire to sell a specific vehicle. I highly recommend Serra!

Senita

28 de jun. de 2016

Tim Bell and Byron were a great help. They told me what I needed instead of replacing something that didn't need to be. I appreciate their honesty. I would definitely recommend your dealership and I will never take my truck any where else. Thank you!!

Jrush

3 de jun. de 2016

Jeff Beaudoin was and is an awesome salesman. Jeff knew I needed a car for work the next day. He drove 20 miles one way, in Rush hour traffic, so that paper work could get signed. I drove my new truck off the lot the same day! That is dedication and service! WOW!

Barbara Jean

1 de jun. de 2016

I was worried about not being able to get a car I really wanted with my credit and budget, but the staff at Serra was very reassuring. Bianca Vanmeter was my sales associate. She took her time to make sure the car that I wanted was right for me and she did everything in her power to make sure I drove away that day. But I didn't feel any pressure to buy, like I have in other dealerships. I am so happy with my 2016 Malibu!!!

Dan G.

20 de may. de 2016

We appreciate the custom care provided by Kelly Tomlinson at Serra Chevrolet.

FrankieEquinox

13 de may. de 2016

My sales consultant Jeff Beaudoin was the best! He took the time to find us the perfect vehicle at a price we were happy with and all in a timely manner. If you go to Serra Chevrolet, ask for Jeff!

Y. Andrews

4 de may. de 2016

Today I visited Serra Chevrolet for a routine oil change. I had been going to a different Chevrolet dearler (wont mention the name) but, that other place won't see me ever again. Visiting Serra Chevrolet was the best experience ever. I was nervous about going but I'm so glad I went. The set-up for receiving customers in for service is fantastic, to start. The staff was punctual, they were all very friendly and professional. They didn't try to rip me off like the other place did. They made plain to me the services that my truck will soon need, in the order of importance and gave me a financial break down of everything (thank you Michael). And at the end of my visit, the cashier, I don't know her name but, she was wonderful. I love this place. Great people, great service.

DetroitBarbie

30 de mar. de 2016

The service was excellent but my car was scratched up while under there care. I will not go to that location again.

Unknown

29 de mar. de 2016

I work in cooperare america and customer service is 100% the quota I strive for. I just believe it's not valued because of how nonchalant the workers present themselves. I noticed several incidents and lack their off. But, one in particular that stood out to me, just check on me every now and then and keep me updated on the status of my vehicle. Ex: time estimate, and assure me you all are doing the best you can to get it back to me when promised. But, instead they will let hours past and not say anything. As a customer, I shouldn't have to go to the rep that's helping me and ask questions or have concerns. I'm not on the pay roll here. Overall, customer service, quality, and treatment is unacceptable for a business to be efficient. I'm not slandering or defacing their business brand, this is how I feel I was treated and my own opinion. Have a blessed day.

Jeff5333

29 de mar. de 2016

The people at Serra Chevrolet are great. They have always been extremely helpful and professional. I have been extremely disappointed and frustrated with the 2011 Chevy Cruze that I owned. The service history alone speaks volumes and has turned me off from every recommending a GM product to others. I was also disappointed that after purchasing a 72 mo/60,000 mile extended warranty that this information was never indicated in the computer system so that a service person could see that it was there. It was incumbent upon me to remember each time I came in for service. With all the other info kept in the system, why couldn't a customer's extended warranty be there as well to serve as a trigger for an employee to be notified? The final disappointment was discovering more unexpected work needed to be done on the car on 3/18 only to be told that my extended warranty expired a few days earlier resulting in a $600 bill I was responsible for. The confusing thing is that I purchased the car in 3/2011 and I don't see how it expired since it was for 72 mo/60000 miles. I intend to take this up with the dealership and the extended warranty company for clarification. If Chevy wants to really respond to this review, perhaps I can suggest resolving this issue for me to save me the time and aggravation.

John

16 de mar. de 2016

We had a trouble light go on (it was caused by a cracked air cleaner outlet duck which Serra replaced). They gave me a loaner car as it was Friday afternoon, they fixed it very prompt, I came back Monday and they were most pleasant in bringing my car to the front. We have not had a problem since. GM and Serra know how to take care of their customers.

LMarieW

16 de mar. de 2016

I've only visited for oil changes and tire rotation but every time it has been a very professional and pleasant experience.

Paul service manager at Serra Chevrolet

11 de mar. de 2016

Service manager Is great. He was willing to help w a sticky tire lug nut situation I had regarding a key for removal of lug nuts to change a flat tire after service hours. Much thanks to you and your responsiveness. Recommend buying new cars here.

Keberly

1 de mar. de 2016

Had a great experience (as always) with Bob Bence. Third time dealing with him. Will go back to Serra because of him.

Equinox

8 de feb. de 2016

I was informed that the vehicle was damaged during the dealer trade and body wok needed to be done prior to the purchase. I was hesitant to purchase however, Dan Schultee assured me that all damages would be taken care of and it would be like new. I picked-up the vehicle on February 6th (Saturday) and was very satisfied. Dan kept his promise and delivered the Equinox clean. There was a small pebble on the driver side front panel upon which Dan assured me that he would It would not make a difference because it was small (the pebble) when I turned the vehicle in. Dan was very concerned about customer sanctification. He is very committed!

Nate Marshall Sr.

7 de feb. de 2016

Everytime I come to Serra Chevrolet everything is good right down to the coffee. Off the chart service from CJ, Tyler Stanley, Janice, the guys in the oil change dept. , and service. They was even helpful with my wife mini-van she purchased from a Ford dealer (Uplander 2008). Tyler was very verbal with breaking down the sales and checking on me after I purchased my car (Impala 2009) from him. YES I WOULD RECOMMEND AND I DO SEND CUSTOMER TO SERRA CHEVY!!!!! SO FAR THE BEST DEALER I'VE PURCHASED FROM!!!! Thanks Serra Chevrolet

Russ

20 de dic. de 2015

very friendly, straight to the point and fast. I will recommend Serra Chevrolet to all my Friends and family in the future. I am so happy to have this dealership recommended to me. I'm sure I will use this dealership for the rest of my life or until I move away from this area.

djk_Cruze15

26 de nov. de 2015

Got right in at 705AM on a Tuesday morning.. Tire rotation and oil change in about 30 minutes for my new '15 Cruze

Lisa K.

1 de oct. de 2015

I have always been treated well and the service is Great!

Dan / Deb K.

27 de sep. de 2015

We were serviced right away. The waiting room area was relaxing and accommodating.

Sam H

16 de sep. de 2015

Got lucky, first in line at quick oil change. Out in less than half hour with tire rotation, etc.

TGIRL

2 de sep. de 2015

PULLED RIGHT IN, ORDERED LOF AND ROTATE. TOLD ROTATE COULD WAIT 2 MORE VISITS, APPRECIATE THE HONESTY AND NOT JUST TAKING MY MONEY. SERVICE WAS QUICK AND SERVICE TECH EXPLAINED WHAT WAS DONE AND WHAT WAS NEEDED IN THE FUTURE. DEFINATELY RETURNING

Guy Copland

28 de ago. de 2015

Thank you for following up with my new lease! I will definitely respond with all 10's. Brittany and Vince made my experience effortless and I have already given Brittany's name to a teller at one of the banks I do business with and she'll be in tomorrow (Saturday 8/29) to see her! Buying a new car is something we all dread, not just because of the money, but having to deal with a salesperson and the finance guy. No hurry, no hassles, no pressure. Was this really happening? Brittany & Vince both gave expert advice regarding some "extra's" I was considering and saved me money. I can only hope that Serra Chevrolet can retain these two outstanding performers so that I may be see them again as this new lease nears its end. As for the Chevy Trax, I love it. After throwing out names of what it looked like, Sporty & Fun are the two that screamed "Trax". The instrumentation is easy to see; and navigate through. The handling responds amazingly. Viability is outstanding; and parking is a breeze now compared to the 2014 Impala I was driving. I couldn't be happier, and I'm the guy that doesn't like to get new cars and leases. Ha, and I'm already looking forward to coming back to Serra Chevrolet to do business with Brittany and Vince. And hey, I'm serious about retaining them. If they go, this customer will follow because finding a salesperson like Brittany is rare and I'm the lucky one for stopping by the dealership on a fluke. I know I can trust her; and that she has my best interest in mind. No offense, but there are a lot of salespeople that turn you off from the get go. The exact opposite applies to Mrs. Danna. So, thank you, and I'll be back!

Kurt Martin

28 de jul. de 2015

Great facility, good sales experience with Wanda. Have leased vehicles here before and had them serviced here, and as always a good experience.

Clint and Marisyl

11 de jul. de 2015

The one who accommodated us was Dan Schulte and he was excellent.

G Staples

10 de jul. de 2015

I came thru the doors hoping for a great deal and that's what I got. When Chaz (Suomala) finished crunching the numbers and presented me with his best deal I was pleasantly surprised. In the past, this would be the time that when I spent too much time haggling over all the figures holding out for the absolute best deal. But that wasn't necessary this time. Very professional from start to finish. Completely satisfied.

2015Corvettez06

22 de jun. de 2015

Had a appointment scheduled for.830 am supposed to be out by 9 arrived at 815 they did not start working on my car until about 945 left dealer at 1030. I was initially quoted $50 for labor by end they upped the price to $70 saying normally its $100.

janomo

20 de jun. de 2015

I've purchased 6 cars from this dealership and attempted a 7th.

mac

3 de jun. de 2015

upon calling patrick k, we proceeded to a volvo & wah la im a happy motorist. he will be my friends family etc. go to salesman !!!!!

Jodi

24 de may. de 2015

Alan Rosenberg was our salesperson. He was very knowledgable and great to work with! I did not feel pressured at all, which made it a more enjoyable experience. Everyone I encountered at the dealership seemed very friendly. I will definitely refer anyone who is looking for a Chevy product to see him at Serra!

Hockey Fan

17 de abr. de 2015

Andy was so patient with us and very thorough about all information. Very friendly and courteous people. All questions were answered. Any and all concerns were addressed. Very knowledgeable. I felt like they really cared. Would definitely recommend them to all friends and family members.

Lisa T

13 de abr. de 2015

The Serra Chevrolet team was outstanding. My salesperson Andy Shajota was very knowledge and very helpful. Andy ensured that my purchase was stress free and easy. I truly enjoyed my car purchasing experience. I felt it was one of the best sales experiences that I have had! The only other sales experience equal was with Kelly who is now over new car sales! If anyone is looking for a professional sales team go to Serra Chevrolet! Don't forget to ask for Andy when you walk in!

Chris

19 de mar. de 2015

I worked with Jim Colovos to get a 2015 Chevy Malibu, and was VERY pleased with Jim! Liked him so much when we went out and got other quotes from dealers, I felt loyal to him and compelled to tell him to see if he could beat it. He went to great lengths to beat it and did, couldn't have been happier.

DUncle

16 de mar. de 2015

Quick change area was typically busy. The crew took everyone in the order they rolled in. Visit was short and comfortable in the waiting room.

ChevyFan

13 de mar. de 2015

My husband and I have bought one vehicle here and have had both of our cars serviced here several times. The service is always excellent and the technicians friendly and helpful.

Koikoikoi

26 de feb. de 2015

I was working with Mike on my 2003 Chevrolet mailbu and when it was worse than expected as far as what needed to be fixed he got me in touch with Andy. Andy went above and beyond to try and find a vehicle within my budget. Because I live near Det the insurance was in some cases is two and three times as high as the notes we we looking at which was/is very discouraging but Andy even called around to see if he could lessen the blow. I appreciate both of them immensely and it means a lot that they will go through the trouble to try and help me. They both have made this a great experience for me Mike explaining what needed to be repaired in a way I could understand and Andy with helping me find something so that I don't have to rent a car another week:) We Ifound a few that are in my budget with reasonable insurance so I'll be going back this weekend. I work in customer service, I always try to give those who I am helping the best part of me and it's really nice to be on the receiving end of that for once. Best Regards, Koi.

Mc

21 de feb. de 2015

Everyone was great and friendly I would recommend them to anyone

Jim141

14 de feb. de 2015

Alan Rosenberg was very personable, helpful, and knowledgeable concerning the lease of a Volt. Able to set the whole thing up by email and phone, then show up and drive off. (Yes, we did have to provide the initial payment!) Low key, but effective.

Candace

29 de ene. de 2015

I usually go to the dealership to get my oil changes and the staff that greet me are always friendly, courteous, and profession. Even the staff members who I past by walking to the customer lounge smile and say hello which makes it feel like a comfortable family atmosphere, especially during the waiting period. I recently received service on my vehicle in which I needed to make an appointment and get a loaner car. I was able to get the loaner car and have my car fixed quicker than the set appointment date which was great! I remember being helped by Pat who did an excellent job at customer service. Even though it was just an issue with the Bluetooth software not displaying in my car, he understood the need and cared about the issue as if it was his own. I appreciate all the hard work of the staff at Serra Chevrolet, it's a great dealership!

citigirl

22 de ene. de 2015

I arrived shortly before my appointment time, they took my car in at the scheduled appointment time. They were friendly. I waited for my car. The waiting room is comfortable. They were finished with my car in a timely manner and I was off to work. Love this dealership. Thanks.

Jessica

22 de ene. de 2015

After finding myself in a situation where I had to get rid of my old car and either lease or buy a new one, I consider myself lucky that I had the opportunity to lease a vehicle at Serra Chevrolet through Bianca VanMeter. She explained everything about the process of leasing a vehicle to ensure that there were no surprise charges and she helped get me in a new car with no hassle. She worked with me to make sure I received a great deal. She made the process pleasant and made sure that I was not overwhelmed. I could not have asked for a better leasing agent than Bianca VanMeter!

C.Bell

16 de ene. de 2015

I was recently in a car accident where my car was totaled and dealing with the aftermath of such an event is so stressful, you just want to try to get back to normal as soon as possible. I'm so thankful to Serra Chevrolet, and the sales rep who helped me buy my last car as well, Tyler Stanley. I was so worried about insurance claim issues and all the paperwork, but I was able to get my new car quickly and without any added stress and that was such a relief! Thank you so much!! I'll definitely be back to Serra for my next car as well!

KenVolt

3 de dic. de 2014

My sales consultant, Bib Bence, took me through the leasing experience seamlessly. I don't like playing games or getting surprised, and Bob did none of that. The price he quoted me on the phone is the price I got. No wait, I got a BETTER PRICE because his original quote was for 12k miles and I only needed 10k miles. This was not the first Chevy dealership I visited, but the others were not able to earn my business. Serra treated me fairly and gave me a great price on my new Volt. I look forward to shopping with them in the future.

Pat Fix

26 de nov. de 2014

I have been bringing my car here for at least three years and have always been more than satisfied with the service and the personnel. This trip however, they went above and beyond my expectations. While I my way to pick up my car from regularly scheduled service, I realized that I had forgotten to tell them about the broken nozzle on the windshield washer fluid. Thinking that I would have to bring the car back,, I was pleasently surprised when they took care of it within 20 minutes and I was on my way. I could not be happier!

unhappy customer

31 de oct. de 2014

I took my car there for service pursuant to a GM issued recall notice. While there, I asked them to take a look at the engine light which was on. They charged me $100 to diagnose the problem, and $83 to "fix" it. When I picked up my car, guess what? The left turning signal didn't work and 5 minutes later the engine light came back on. The manager Paul told me to bring it back and they'd fix it. (Gee, thanks!) He also said I'd get a loaner while they were fixing it. This didn't happen and i'm sitting in their waiting room right now. No loaner. Additionally, the service rep explained to me that they were doing me a favor because it turns out there were 2 additional codes associated with the engine light and they were going to fix that and the turning signal for "no cost." Bottom line is it took me 2 trips here to get them to do what they said they'd do.

jamiek

25 de oct. de 2014

Brittany was a great resource and responded to my phone calls right away.

TB

28 de sep. de 2014

Everyone from the technician to the cashier was knowledgeable and courteous.

GCF1966

28 de sep. de 2014

Bob Bence is the best. I really had my heart set on the color Magenta for my Camaro. He had a hard time getting it for me. I was willing to settle for black or red. But Bob went WAY out of his way to get me the Magenta Camaro. I cannot say enough about Bob. My mother has said that when it is time for her to get a new vehicle (probably within the next year), she will be coming to see Bob.

G.Ellison

26 de sep. de 2014

Very friendly and answered every question i had. The truck i bought was very clean and well detailed. i was in and out very fast.

kcomaianni

23 de sep. de 2014

We have leased three cars over the past two years and Kellie made our experience at Serra awesome!! She has a great personality, answers all your questions honestly, and listens to your needs. We continue to share with family and friends our great experiences. You're the best, Kellie!!!

Denver316

20 de sep. de 2014

Quick check in. Work completed on time. Time flew by in comfortable waiting room.

gtf30

12 de sep. de 2014

I leased to 2 cars this year from Serra and Kellie. When it was time for my mom to get a new lease, there was only place to go and one person to see. Kellie took great care of everything and got my mom a great deal. I have to pass a dozen Chevy dealers to get to Serra, but as long as Kellie is working there, I will gladly do it. See you in 2 years

plagruf

11 de sep. de 2014

Kellie T. worked with me electronically and made the experience so easy and fast. Got the price I wanted too! From beginning to end, Kellie went above and beyond.. Thank you, Kellie!

kuehnech

10 de sep. de 2014

Kellie was so nice and personable and found me exactly what I was looking for. She continues to follow up with me and my car to make sure I'm still satisfied. I highly recommend Serra Chevrolet and Kellie both!

mmandpmills

9 de sep. de 2014

Hello! My husband and I recently went back to Serra Chevrolet particularly to see Kellie Tomlinson about a new lease. This was the fourth time that Kellie has helped us and we wouldn't even consider going elsewhere or seeing another sales person. Dealing with Kellie is like having a family member in the business. She really cares and has gone above and beyond to make sure our automobile purchases were the perfect fit for us. She knows her business and she demonstrates professionalism to the max. We will return when we need a new/used auto :)

Lisa Lauzon

9 de sep. de 2014

My experience working with Brittany Danna was awesome. She is not only professional she is very friendly and I was impressed how effiecient she was in getting the sale done promptly.

Cindy s

8 de sep. de 2014

Kellie helped our family buy 3 new cars in past year. She was top notch in every respect. She found the right car for each of us at best price possible.She also handled 2 trades. We would not shop anywhere else!!

Toby Gosselin

8 de sep. de 2014

Kellie Tomlinson, Serra Chevrolet, provides impeccable customer care. We continue to value her communications and product knowledge. There is no reason to shop anywhere else.

stephanieb76

8 de sep. de 2014

Kellie was quick to respond to my emails. She went out of her way to price out a ton of cars for me until I found the right one. She was great. I will never use another dealer due to my whole experience.

geohampton

8 de sep. de 2014

I had a very enjoyable experience dealing with Alan Rosenburg and purchasing my new Tahoe. He was honest and not overly aggressive in trying to sell the vehicle. He took the time to explain all of my questions. I would not hesitate to recommend Alan or Serra Chevrolet to anyone.

tsalley

7 de sep. de 2014

We have purchased 4 vehicles in 3 years and will only buy from this dealership and only from Kellie. They always listen to what your needs are and do everything they can to meet them. Simply put...The Best

3121fitz

7 de sep. de 2014

This is our second car we have purchased at Serra with Kellie. She has been awesome in meeting all of our needs. She has gone over and above the call of dutiy. I have had a positive experience with the service department. We recommend Serra to all of our friends and family

Cybershell

5 de sep. de 2014

Jim and the staff have ALWAYS done a fantastic job meeting all of my needs at this dealership! I have referred several people to Jim, and they are equally pleased with the sales and services received!!!

scacciola

5 de sep. de 2014

While searching for a vehicle for my mother, Alan Rosenberg showed us vehicle options and explained various scenarios. Alan was not only professional, but took the time to make sure we were comfortable and understood all the details. I have recommended Al Serra Chevrolet to numerous friends and it's all due to Alan's attention to detail and professionalism. The whole buying and service experience has been Top Notch ! Kudos to the dealership and especially to Alan.

RedMalibu2014

5 de sep. de 2014

I came in to Serra Chevrolet to purchase a car. I was deciding between the Cruze or Malibu. Jim Colovos helped me to see the features of each car and helped me to pick the perfect car for me! I bought a 2014 Malibu and I couldn't be happier with it. I am very thankful for the help I received here! They made the buying process so much easier than I thought it would be! I will definitely come back to see Jim at Serra Chevrolet for my next vehicle and recommend it to all of my friends!

Curze2014

5 de sep. de 2014

I thought leasing a car would be a long and painful process. Much to my surprise, Jim Colovos was able to put together a deal that fit my needs perfectly! The process was quick and easy! I am happy to say that I will be returning to see Jim at Serra Chevrolet when my lease comes to an end!

nbeckett

5 de sep. de 2014

I had a great experience purchasing my 2013 Equinox at Serra Chevrolet. Alan was very helpful in the entire experience. I have also had a good experience with my first service call for an oil change a few months ago.

ggreen001

5 de sep. de 2014

We had to quickly purchase a car after ours was flooded out and totaled. Alan not only helped us find the right car for us, but helped us find one that fit into our budget. He was attentive and great to work with, as was everyone else we spoke with. We have already decided our next car will come from Serra!

jrudy00

5 de sep. de 2014

I hate dealing with the new car sales process, but Jim Colovos from Serra Chevrolet made getting my new car as simple as possible and an overall great experience. I couldn't be happier with my new Malibu. I will recommend Jim to anyone looking to get into a Chevrolet and i will be using Jim as my sales man for as long as he is in the car sales business.

Pchandler12

5 de sep. de 2014

Our sales consultant Tyler Stanley was fantastic! All of the folks at Serra Chevrolet are super friendly! I've purchased many cars in my life, and this was my best experience to date. Kudos to Tyler Stanley and Serra!

James R. Wilson, new car owner

29 de ago. de 2014

Bob Bence was excellent to work with. We told him what we were thinking about purchasing and he gave us suggestions and more helpful information. We knew we had come to the right dealership and the right sales person. He had been recommended to us by our neighbor. Your dealership was recommended to us by friends who always buy from Serra in Grand Blanc.

Mike M.

18 de ago. de 2014

Did not buy as I found a different car. But very responsive dealer.

TrackerCowgirl

1 de ago. de 2014

My experience with this dealer was all positive. I wanted a Chevy Tracker...an auto very difficult to find, at a good price and in good shape So I went shopping on line. I found three and compared the, car faxed all three and was having a hard time deciding, however the attention and service I received from Serra Chevrolet was outstanding. A huge, well maintained facility. Loaded with really expensive gorgeous vehicles, I wondered if I was in the right place....had completed quite a bit of necessary preliminary trade of information ahead of time over the phone and computer so basically I was only there to sign all the papers trade titles and get my liscence plate...Kudos to "Andy" a super salesman and made sure everything was perfect before I left.It was, as they say, easy-peasy.

Art

7 de jul. de 2014

I wish I could live negative review! I brought nice black corvette and asked them to change a head unit, change oil. The job was done fine except one thing: they left several scratches on dashboard and front left side of the car !!! I asked them if there was any resolution of the damage they made. They !SOLD! me their detailing service for another $80 stating that everything would go away. And yes, partially it did, but their scratches ARE there!!! So, they claimed they didn't check the status initially, maybe I did all the damage and trying to blame them. In addition, they suggested going to some body shop. So, the bottom line is they called me a liar and treated like an idiot. Is this a joke??? Is there any place I can file a complaint?

Disappointed

27 de jun. de 2014

I bought a used car AS IS with bad brakes and didn't know it. They inspected it and they knew it, but sold it to me anyway. Now, I have to pay to get the brakes fixed. I trusted my dealer after buying three cars from him over the years. He took advantage of me. So, I would never recommend them to anyone buying a used car, or new car, because if they could do that to me they could do it to anyone.

Frayda

18 de jun. de 2014

My salesman, David Samuels, was terrific as usual! He got me out of my current lease and into the Red car of my dreams with his usual expertise. I would never deal with anyone else!!

Tom

17 de jun. de 2014

The service technicians did a fantastic job changing my oil, alerting me to the condition of my filters (without putting great pressure on me to purchase a new one), changing the filter I requested to be changed, and servicing my tire monitoring system. Also, everyone from the gentlemen who checked me in to the technician who showed me my filters to the cashier were very polite and friendly, and the prices were perfect. Thank you.

Allen

15 de jun. de 2014

It was GM's fault with all the recalls that I gave a 4 star. Serra did the best they could to give the great service, the problem is that they are overwhelmed with GM's faulty products

Arnez

14 de jun. de 2014

I had a great experience at Serra Chevrolet. My sales person Jeff Irish was very professional, and thorough with my transaction.

Andrea

12 de jun. de 2014

My salesman, Nick Moceri was very professional and very personable. He did an excellent job...will recommend him for future sales.

Martha

12 de jun. de 2014

great, the sales and Jeremy the manager floor were so great i got out from there with a new lease.

Michael

11 de jun. de 2014

The staff was courteous. Even though they were very busy that took care of our needs in a timely manner.

Eileen

8 de jun. de 2014

Kellie Tomlinson is the reason we keep coming back to Serra for a new car. Can't say enough nice things about her.

Benjamin

6 de jun. de 2014

Andy was very helpful in the purchase of our new vehicle. He was able to help us speed the process up by providing credit app link and using email to help us purchase our new vehicle. He was pleasant and made the buying experience comfortable. In the near future I have a feeling I will be contacting him again in the purchase of a new SUV when my current lease is up. Serra should be proud to have him as a salesperson!

Sara

5 de jun. de 2014

easy process, a very helpful salesman (bob bence) , organized and ready for us when we picked up the car. thank you!

Adrienne

4 de jun. de 2014

Andy Shayota was very accomidating and went over and beyond to make my car buying experience an enjoyable one. He was very knowadgable of the auto's available features, commpeyative pricing and options as well as discounts that are available. I will definately recommend him to my family and friends.

Martin

4 de jun. de 2014

Wanda was friendly, helpful, and informative. I was confident that she was guiding me in the right direction throughout the process, and I felt comfortable that she was being upfront and giving me honest and accurate advice.

Herta

4 de jun. de 2014

The sales person stepped up to help me when the sales person I was looking for wasn't available. He met all of my expectations

Denequa

3 de jun. de 2014

My experience was great. The staff was friendly, my salesperson was very helpful and I would refer anyone who is looking to buy a car to Serra Chevrolet

Chera

3 de jun. de 2014

In and out in just under 30 minutes. If you get a chance trying to find out the correct type of fluids for my 2012 Sonic: oil, transmission fluid, brake fluid, and coolant. Going on a road trip to NY and would like to have emergency reserves. Thanks.

Edward

3 de jun. de 2014

No problems. One minor complaint: I had to wait for more than 5 minutes for my car to driven up.

Lyndsay

3 de jun. de 2014

Great, fast service, very clean you could eat off the floor, the young man that waited on me was wonderful.

Jacqueline

2 de jun. de 2014

I had an appt time at 7am and Serra Chevrolet finished my car by 7:20am very quick turn around no complaints.Thank you

Derek

2 de jun. de 2014

The oil change was completed timely. The service personell were great! The only issue was the wash rack....the car went through and looked worse than before! Something minor but could be important to some customers!!

Sylvester

2 de jun. de 2014

took my truck in for a couple of issues that were unusual for me.the service department addressed all of my issues. i am still looking and listening for problems trying to adjust to the new technology and ride that is different from my past truck,for a new truck the jury is still out. no problem with servicing my issues.

James

2 de jun. de 2014

Kellie Tomlinson was excellent. She was very responsive - from my initial inquiry made via your website through the entire sales process - and was very knowledgable and easy to work with. When it comes time to replace my other vehicle, I know who I will be calling!

Justin

1 de jun. de 2014

Out of the three dealerships I went to that day,(FORD,GMC Chevy) Craig Towers was the only salesman to come out to greet me as soon as I pulled up(must of heard the ticking of old truck). He found the truck I exactly wanted and was able to make this new purchase very easy!

Amanda

1 de jun. de 2014

The dealership staff was friendly and knowledgeable during my experience leasing a vehicle at Serra Chevrolet. I was impressed with how clean the service area was maintained. My sales consultant, Brittany Danna, was extremely helpful and made the leasing process an easy and quick experience.

Sonia

31 de may. de 2014

I would Love to continue my business with ur dealership. Ur employees are the very best. Thank You ALL for a Great experience.

Laura

31 de may. de 2014

I had a very odd issue with the windows and it was intermittent so I was certain that there was no way that it would be fixed. But it was! And Serra also loaned me a car. It took a week to get the part and fix the car, but it was delightful. And my loaner car was exactly what I wanted. I will probably buy that type of car next. Serra ROCKS!

Lois

31 de may. de 2014

The service mgr said he would wait for me even though he should have been off. This lead to s new car!!!

Scott

29 de may. de 2014

I've been working with Jim for a few years now and he makes the process easy for me. I tell him my requirements and get provides me with my options. I make a decision and he does the leg work. All I need to do is sign the paperwork and I'm done. Great to work with!

Eliot

29 de may. de 2014

Great customer service, from the moment my "old" was towed in, through the painful news of it's death and the leasing of a 2014 Cruze. Our salesman, Dave Samuels, was wonderful and took great care of us.

Jessica

28 de may. de 2014

The service at this dealership is amazing. Buying a car has never been so easy and painless. I will definitely be back for my next car. If you're looking for a Chevy go see Chaz at Serra!!

John

28 de may. de 2014

Mary & I arrived Saturday May 24th at 2:35 for an oil change with at least 5 cars in line ahead of us. May 24th was the start of Memorial Day Weekend. Staff was anticipating the long weekend, and probably not excited to see us. Michael got us in. The oil change and tire rotation were completed and we were out by 3:30. Kelly Tomlinson paired my phone with my car while we talked about next summer's purchase and options re: my mileage situation. Appreciate the cheerfulness of the staff and additionally, Kelly being around to visit and to assist while we waited. Almost looking forward to my next purchase...& that's crazy! Visiting a car dealer in on my list, just above root canal...

Robert

27 de may. de 2014

Our salesperson was excellent. She gave us a test vehicle overnight which allowed us to make the decision without pressure. We (my brother, my wife, and myself) ultimately leased three volts.

Michael

27 de may. de 2014

My salesman at Serra, Andy Shayota, was very professional and efficient. He was a genuine pleasure to work with. The store is attractive and well-located, even from as far away as Ann Arbor.

Alatha

27 de may. de 2014

Oil change - good experience - Also had them check my brakes also - they seemed a little 'loose' to me, but I was told tthey are good... I'll just have to get use to pushing harder and down further ... they are good , 'good meat'

Christopher

27 de may. de 2014

i was in and out in about 30 minutes or so and i was have a problem with my radio and they looked at it and i guess i fat faingered it lol. my sales ladie kellie is alsome the next car i but from you i will only deal with her she a great person to deal with.

Charles

26 de may. de 2014

I came in without notice, was greeted very courteously andexplained what my problem was. I was told what needed to be done, how much it would cost and how long it would take. They were Right on target all around. Loved it.

Emily

26 de may. de 2014

Always great experience with Serra Chevrolet. Kellie is wonderful to work with and so on top of things the process went very smoothly.

Sharon

26 de may. de 2014

I've had nothing but good experiences with Serra Chevrolet for the past 7 yrs. I'm on my third car from them.

Daniel

24 de may. de 2014

This was my first experience in the service area having to bring our vehicle in for regarding a GM recall. I was so pleased with the seamless process. The customer waiting lounge made me want to stay longer! Thank you Serra Chevrolet, Kellie T and dedicated staff!

Alan

23 de may. de 2014

SERRA Chevrelet Fast Lane Oil Change Staff were AWESOME!!! Paul the Service Manager, Pat and Scott Assistant Service Managers, and the Service Consultants are the BEST on the PLANET! Thank you SERRA Chevrolet Southfield, MI !!!

Todd

23 de may. de 2014

Kelli was very easy to deal with - no hassle, no games, straight and to the point. I chose Serra because of her.

Daniel

22 de may. de 2014

Thank you Serra Chevrolet !You are the leaders and Best! Kellie Tomlinson is the ultimate professional and a true asset to your organization. She is on task, informed, above and beyond the others. We love our Malibu & Cruze!!

Louise

22 de may. de 2014

I got an appointment the morning I called. I brought the car in at noon and it only took about 15 minutes. Really good service.

Chathapuram

22 de may. de 2014

Mr. David Samuels our Sales Consultant was exceedingly professional, thorough, methodical, courteous,and displayed top of the draw service. He definitely made our experience at Serra Chevrolet a very positive one.

Dorothy

21 de may. de 2014

Brittani Dana answers all our question. She was very kind and offer us water to drink while we waited. Excellent customer service.

s_arty

21 de may. de 2014

I wish I could live negative review!I brought nice black corvette and asked them to change a head unit, change oil.The job was done fine except one thing: they left several scratches on dashboard and front left side of the car !!!I asked them if there was any resolution of the damage they made. They !SOLD! me their detailing service for another $80 stating that everything would go away. And yes, partially it did, but their scratches ARE there!!!So, they claimed they didn't check the status initially, maybe I did all the damage and trying to blame them. In addition, they suggested going to some body shop.So, the bottom line is they called me a liar and treated like an idiot.Is this a joke??? Is there any place I can file a complaint?

Madaline

20 de may. de 2014

It was a great experience, the wait was a little longer than I really wanted to wait but okay. I'm not complaining.

Adrienne

20 de may. de 2014

My saleswoman was hands on without being pushy and high pressure sales - I loved that.I had to visit the service dept recently for a recall and the service guys were very professional and expeditious.

Richard

19 de may. de 2014

Brought the car in for an oil change and tire rotation. The quick lane folks were courteous, fast and efficient. Was in and out in about 30 minutes.

Steven

19 de may. de 2014

I went in for an oil change and posed the qustion to one of the question to Jeff Irish, "how much would you give me for my truck". after some negotiation, we can to a good number and picked the perfect car. we love it and proud to have another Chevy.

Karena

19 de may. de 2014

I had an appointment on my new vehicle and my service appointment was quick. I am awaiting a call back on a replacement part which should fix the issue.

Wanda

18 de may. de 2014

It is always good to lease or buy a vehicle without stress. Thank you for making my transaction stress free and painless.

Matthew

15 de may. de 2014

Kellie did an outstanding job in promoting the car. She was also incredibly patient and flexible in working with me in helping find a solution for me to be able to walk out of the dealership with my new car the same day. I felt she was very honest and upfront about all costing and financing options.

Denise

14 de may. de 2014

Salespeople and staff are always polite and easy to work with.Best Chevy Dealer I've dealt with in years. Always truly professional!!

Nikhil

14 de may. de 2014

Excellent service from dropping the car off to picking it up. Maybe one of the reasons to pick and Al Serra in the future!

Jeffery

12 de may. de 2014

I was surprised to have run into car issues last week and decided to take it in ASAP. The problem was more serious than I expected. Duane Gillens was a true pro. He found out what the problem was and fully explained the seriousness of the situation. All in all, I was there a lot longer than expected but just knowing I was in good hands made the wait well worth it. Special thanks to Duane Gillens.

Miroslav

10 de may. de 2014

Duane provided good customer service and was knowledgeable about the technical portion of the services. Also, the shuttle drivers were very kind.

Onaka

9 de may. de 2014

Dan Fogarty was excellent, he really took care of me and I am loving my new Chevy Cruze! Dan is the man!

Joyce

8 de may. de 2014

An overall very pleasant experience. Satisfied with price paid for new car and price received for trade-in. Dealership facilities are very modern-looking and nice. Salesman Robert Head is professional and easy and fair to work with, and he made the whole "car buying experience" an enjoyable affair.

Candace

8 de may. de 2014

It was my first time in the sale department of the new Serra Chevrolet location. I had previously serviced my car there so it was nice to see welcoming and friendly sales representatives who made me feel at ease just like the employees who worked on my car made me feel. I was presented with all the information (new and old) needed to make the right decision of leasing another Malibu. I enjoyed the process and everyone that I saw and met did a great job at representing the dealership and company. Thank you for all your work!

Sharisse

6 de may. de 2014

Bianca was very pleasant and wonderful to work with and I felt this way before the sale was final. She helped me in every way possible and I was even happier with her once the deal was final. Great job! Thank you!

Charles

6 de may. de 2014

I can't remember the name of the service person who helped me, but he sure was knowledgeable. He explained how vehicle diagnostic codes worked, and what wouldn't function when the engine light was on. He also had a great sense of humor, which is a valuable tool. So valuable, in fact, it was the decisive factor in the two vehicles we leased/purchased from Mr. Lee, who also has a lite and humorous manor. Thanks, Serra Chevy!Charles and Patrice Nelson.

John

6 de may. de 2014

We worked with Bob Bence he was very helpful, persistent and considerate of our time and budget constraints. I would not only send people to Serra but specifically to Bob for their next vehicle

Arnell

6 de may. de 2014

I did not test drive the 2014 Cruze due to the fact that I was very satisfied with my 2012 Cruze and time constraints. This is a first for me with that level of confidence with any vehicle. However, I found this to be a mistake. After getting home I realized that the audible tone feature when in reverse was not a feature included with the 2014 Cruze, of which I believe to be a very valuable safety feature.

Stephanie

6 de may. de 2014

Great service on tire rotation, oil change, and PIM update. Quick as I was waiting while the work was done. Would have been 5 stars but I don't like how the techs left my seat. They moved it all the way back, reclined it, and adjusted the seat cushion. That's overkill for pulling it in and out of the garage. I still can't get it adjusted back to the way I had it.

Chris

6 de may. de 2014

I would just like to say All Chevy Dealers are NOT created equal!! Serra Chevrolet is by far the best Dealership I've ever used. There are at least two Chevy Dealerships closer to my home, but I will continue to drive out of my way to have my car serviced by this outstanding Chevrolet Dealership!! Thanks and Keep up the good work!!

Mary

5 de may. de 2014

The service was excellent, but I was informed by the rep that the top to my water coolant was missing and I am not aware as to how that could have happened because this dealership is the only ones that check under the hood. Can you tell me where I might be able to purchase another one. Auto Zone doesn't carry them, other than that everything was excellent.

Megan

5 de may. de 2014

This was my very first time buying a car and Wanda made it an enjoyable experience. It really seemed like she had my best interests in mind and was a huge help when it came to finding the car I wanted and working with prices to make it affordable for me. She went above and beyond and I would definitely refer any one of my friends to her specifically.

Keith

5 de may. de 2014

My Salesman Craig was excellent along with the finance guru and sales managers Jeremy and CJ. The process went very smooth and stress free. Great place with great people

Eva

3 de may. de 2014

Bianca was so helpful with the financing and all the information. She answered all of my questions with patience. And spent so much time showing me all the fancy gadgets inside my Silverado. I really enjoyed her company. I will send all my friends and family to Serra your dealership was amazing.

Joseph

2 de may. de 2014

I am very pleased with the Sales Team of Bob, Jeremy and Greg. They got me out of my lease, and into a new 2014 Impala lease saving me hundreds of dollars. Bob was able to arrange his schedule to meet me very early in the am to finish up the paperwork. Great job, great dealership and great car!

Erin

2 de may. de 2014

Bob Bence handled my request to lease a 2014 Malibu from start to finish. Bob made everything completely easy and painless. This was the best, easiest car-buying/leasing experience I've ever had!

Matthew

2 de may. de 2014

Brittany Danna was my sales rep. and she was great! She didn't pressure me at all and did a fantastic job of getting the lease program rolling and finished quickly.

Jane

30 de abr. de 2014

This is the second time that I have leased an auto from Serra. I had such a great experience the first time (2 years ago) that I decided to come back to Serra. Our Sales Rep, Wanda Carter, was wonderful. She made sure I was comfortable with everything and took the time to go over all the new dashboard items in the Malibu. Wanda was also the Sales Rep on my first Malibu in 2012 and that is one of the reasons I wanted her to work on my current lease. She is a keeper.

James

30 de abr. de 2014

Kelly t. is a great salesperson. She quoted us over the phone as we requested quickly , correctly, and accurately. I do not ever buy from a dealer that does the "manager shuffle" during the sales process. A car has been a commodity for over 40 years since Honda simplified the manufacturing process as far as ordering a car goes. I know what I want, and like a fast efficient sales process. A +

Travis

30 de abr. de 2014

Bob was a huge help with my unexpected car troubles. Thanks for letting me drop my vehicle off with no warning and even providing a rental to get me by for a day or two.

Robert

29 de abr. de 2014

Rob assisted me in checking in my car, advising me of the status, and arranging for shuttle service to and from work. He was very fast and courteous, and the repairs were completed in the same day. Please note that I am not satisfied with the quality of my vehicle. My husband and I have owned six Impalas, and we have never had so many repairs on a three-year old Impala with only 45,000 miles. These repairs include a sensor, thermostat, tie rod, hub and leaking battery. We've had some of the repairs made at other establishments that are more competitively priced. It indicates to me that the newer Impalas do not have the same level of quality that we expect. This 2011 Impala may be our last.

Larry

29 de abr. de 2014

Your salesperson, Mr. Robert Head was very helpful in my decision on what truck and options to purchase. With his help I have a truck that I will enjoy for many years to come. Thank You Mr. Head

Shannon

29 de abr. de 2014

Craig is great! So helpful and nice! He really knows what he is talking about. I will definitely be back at Serra Chevrolet again to do business.

Suzan

28 de abr. de 2014

Bianca VanMeter is my sales associate and all I can say is she is great and extremely professional. Although we had a few hiccups (I am leasing a vehicle in Michigan but I live in Tennessee) she handled the obstacles with ease and got me on my way. I appreciated everything she and the other staff there at Serra did to make my transaction possible. A+ to Bianca.

Rochelle

28 de abr. de 2014

Love working with Kellie Tomlinson. I pass many dealerships on my way to yours, but will continue to do so as long as she remains such a great member of your sales force!

Gary

28 de abr. de 2014

The staff was excellent. Especially, Duane ( African American ). Sorry for the spelling. The first time offered a vehicle which I may consider purchasing in the future. The African American female working with loaner was very professional, and patient. The entire service staff is excellent.

Vicki

27 de abr. de 2014

service people were very nice. I had a coupon, but he told me he had a better one, which we used. service was quick (I had oil change and tire rotation).

Laura

27 de abr. de 2014

My husband and I agree that the service department is so efficient and accommodating that we will continue to buy our cars from Serra chevrolet.

Amanda

26 de abr. de 2014

Kellie Tomlinson is fantastic! This is my second lease with her and she will always be my "go to" person when I obtain another lease. I am recommending her to family members and hope they visit when they are in the market for a new car. She made leasing pain free for me. Sincerely, Amanda Rajabzadeh

Kayla

26 de abr. de 2014

Dan F. assisted me in getting a new cruze. He kept me updating and guided me through the process since it was my first time getting a new car on my own. He was extremely helpful and provided great service.

Felicia

25 de abr. de 2014

It was a wonderful experience as always. Any issues that arise the manager and staff takes care of it with no problem.

Richard

25 de abr. de 2014

Salesman Bob Bence was so helpful throughout the process, the third Chevy I or my wife have leased from Serra. I'd recommend him to anyone considering a new Chevrolet. In fact, he's the main reason someone should consider buying a Chevy from Serra!

Dolores

24 de abr. de 2014

Oil change and quick minor repair. The service people are outstanding, particularly Robert and Shawn and a Black Guy who's name escapes me.Very professional.

Rickie

24 de abr. de 2014

C.J. introduced Btittany to me as he has moved up. She was a delight and extreemely helpful as I had some difficulty with connecting my Blue Tooth with the truck On Star

Jacob

24 de abr. de 2014

I had a great experience from the time I walked in the door through the time I left. Tyler was an excellent sales person and would definitely return to purchase my next car from him.

Leslie

22 de abr. de 2014

Very timely and responsive. Provided me with a loaner car since parts were unavailable for my repair over the weekend - quite a pleasant surprise :)

Marcia

22 de abr. de 2014

My sales man Andy was the best at Serra Chevrolet. He was very professional and honest. He gave me a follow up call after the purchase just to check on me. Great guy

Matthew

21 de abr. de 2014

First time using the service department. Really appreciative of Michael taking the time to explain the history of my vehicle, and what preventative steps were up next.

Gwendolyn

21 de abr. de 2014

Came in for an oil change. You used to do a diagnostic on the vehicles but it didnt happen this time. I like knowing what future needs my vehicle has.

Cherise

20 de abr. de 2014

My salesman, Tyler Stanley is an AMAZING guy. He was not only understanding of my situation, he was respectful of my slight hesitation with the process. He made my car buying experience and easy transition, especially after having a car for 13 years. He is knowledgeable and friendly, not pushy by any means. I have given verbal referrals and speak VERY highly of him to friends and family. In fact, he met my parents and they too, found him delightful. Definitely an asset to Serra Chevrolet. Thanks Tyler Stanley. And everyone at Serra Chevrolet.

Paul

19 de abr. de 2014

Awesome. On a previous visit I mentioned to the manager that sitting in my car for 40 minutes without contact seemed like poor service. I was welcomed shortly after I arrived this time.

James

19 de abr. de 2014

Simply put, this was the best car buying experience I have ever had. Our salesman was courteous and allowed us to go through the entire process at our own pace. This included allowing us to test drive the car alone (a MAJOR pet peeve of mine is when sales reps ride along on test drive as it changes the entire dynamics of the situation).He gave us an extremely good deal for both the new car and my trade-in without haggling (actually better prices for both than I had prepared to negotiate for). I had done a lot of homework before walking into the showroom and was well aware of what fair prices would be.When we told him that we were not sure whether we wanted to lease or buy, he quickly computed both scenarios and we felt no pressure whatsoever from him for either direction (we chose purchase after returning home to run some numbers in our budget). I was impressed that he not only showed us the complete breakdown of both options (rather than the typical sales tactic of just writing a payment on a notepad), but actually let us take those papers home with us.One minor point of criticism that I would mention. The only point of the entire process where I felt like I had to keep my sales "guard" up was while dealing with the finance representative. I had to repeat myself three times that I did not want to include GAP insurance. Although he was nowhere near some of the "hard sell" tactics that I have come across at other dealers, I did feel like limiting his approach to a single counterpoint would have been appreciated. Again, this is a very minor point and does not influence my overall satisfaction with Serra whatsoever.I will definitely plan to buy our next Chevrolet from Serra.

Beverly

19 de abr. de 2014

Duane was great. He walked me through the process and arranged to get me to work and back. Great experience with you service department

Sandra

18 de abr. de 2014

Service kept me abreast of my repairs, courtesy driver was great, and my car was returned in a reasonable amount of time. I trust Serra to be honest in servicing my vehicle , they never recommend repairs that are not needed , that's why I keep coming back. P.S. Thanks for the car wash .

Kaye

17 de abr. de 2014

I was confused because the dealership sent me both an email and a letter stating that I needed my tires to be rotated. This appointment was set up for a recall notice I rec'd. At the time I scheduled the appointment, I asked about the tire rotation (from the written notification). On the phone I was told this is typically done at 6K - 7500 miles and that they'd check to see if my car needed the tires rotated when I came in. My car has approximately 9500 miles. When I arrived, I asked the service write-up rep about the tire rotation and was told that since the first tire rotation was missed, to wait until approximately 12K miles to maintain a schedule.(???) This seemed odd to me after going to the waiting room where I overheard a technician selling a tire rotation to another customer. He highly recommended a tire rotation by 7500 miles. When my recall work was completed, I decided to ask again about the tire rotation. The service write-up person (a different person) thought that maybe the rotation was done during the previous oil change (a few months back), so she looked it up. She came back to me letting me know it WAS completed at that time. I'm wondering as a customer why I didn't get something saying that a tire rotation was done when that first oil change was completed? Was it something I had forgotten about (and didn't see anything written indicating it was completed). If that's the case, why send me the letter and email telling me I need this? As for the recall work, it was done in half the time I was told it would take. They definitely worked very quickly on completing the work and that is much appreciated. Additionally, they washed my car, so it made me feel better about having to deal with this recall.

Kelly

16 de abr. de 2014

I was very impressed with how easy the whole experience was. Robert Head was wonderful throughout with communication. He was very knowledgeable with the product and great with follow up. I was also always greeted as soon as I came in the door. I would recommend Robert as well as Serra Chevrolet to my friends and family.

Sandra

15 de abr. de 2014

PRO: Wanda Carter was the best. She was very professional and was very helpful.CON: Your website inventory listed a new Equinox LT with a sunroof under 5 miles on it, however, when I inquired, was informed that it had 2,600 miles on it and was being used by a salesperson. I was quite disappointed. My complaint is it should be taken off the website and not offered as a new vehicle OR to not allow your employees to use new vehicles. Still very disappointed as I had hopes to drive away with an Equinox with a sunroof (the only one left on the lot).

Sarah

15 de abr. de 2014

Staff was friendly and attentive, was in and out of the dealership in less time than anticipated. Brittney was an excellent and knowledgeable sales person, whom truly put me at ease throughout the car buying process.

Shannon

15 de abr. de 2014

Andy assisted me in locating the desired vehicle and made sure I was comfortable with the process as a whole.

Frederic

14 de abr. de 2014

This was our second experience with Kellie Tomlinson and she never disappoints. Without a doubt, she is the finest representative that Serra Chevrolet could hope to have.

Chareeta

14 de abr. de 2014

Craig was extremely helpful to me. He met me outside showed me around & just gave me excellent customer service. I have other friends that well be looking for cars soon & I have already told them about him already.

Mark

10 de abr. de 2014

Andy was extremely personable and helpful. There were a few glitches (on my part) relating to the lease and Andy was extremely patient and helpful while we worked through the issues. He made it a pleasure to do business with Serra.

Frank

10 de abr. de 2014

Friendly staff. Very clean waiting area. Great price for the work that I had done. The work was done quickly and correctly. What's not to like? I'll be back.

Patricia

10 de abr. de 2014

I had a great experience at the dealership. The dealerships environment was professional, clean, and had a great since of warmth. My salesperson Mrs. Brittany Danna was very informative, pleasant, and helpful. I would highly recommend my salesperson Mrs. Brittany Danna and Serra Chevrolet dealership.

Felicia

9 de abr. de 2014

I was very please with Julies' service she went above & beyond her duty helping me get my car fixed and in a timely manner. Serra rock

Christine

9 de abr. de 2014

everyone isalways friendly and helpful. The staff makes each customer feel they are important. Thank you for your committment GM.

Elizabeth

8 de abr. de 2014

Your Service department is and always has been awesome. I will however strongly try to sway people away from dealing with your Sales department.I have already and will continue to do so. The salesman called and hung up on me twice and Management would not return my calls They are rude and they lie.

Christina

7 de abr. de 2014

Kellie was great! She took extra time to answer ALL of our questions and took extra time to help me set up my blue tooth and my on star app to my phone. I really appreciate her taking that extra time with me. She is a true asset to your team and company. We will definitely buy/ lease our next car wherever she is! Thanks Kellie and Serra Cheverolet!

Guillaume

6 de abr. de 2014

Wanda Carter was kind, listening to my expectations and found the perfect car at the perfect price for me. I am very satisfied by her services and have no problem to recommend her to my friends and colleagues.

Sheryl

6 de abr. de 2014

The experience was great I did not wait long and approximate time I was given by service was on point. I'll be back soon.

Danita

6 de abr. de 2014

I stopped the fast lane for an oil change and tire rotation. From the time I pulled in the service was excellent! The guys were professional, polite, knowledgeable and made it a pleasant experience.

Charles

6 de abr. de 2014

I like the effort your sale man put forward to help me resolve the problem of my missing trunk light.

Cherlyn

5 de abr. de 2014

Wanda sold us the Avalanche and is a keeper, make all sales agents just like her. Nick and others in parts made it happen, and the service team made the repair while I waited. Could not have asked for a more professional experience. Thx.

Charles

5 de abr. de 2014

My experience was not fun at first. The first car I received did not have any heat, and the air turned on by it's self. But Brad Korn and Jeremy Dixon went to the limit to make things right. Jeremy replaced the first car with a new one, while Brad did everything to make thing right and keep me informed. Both of these guy's should be employees of the year. I look forward to working with Brad and Jeremy again with my next car. Thank You Serra Chevrolet for the great service.

Wesley

3 de abr. de 2014

Michael, the service tech was very helpful and informative when explaining the items that were performed and what needs to be done in the future.

Cheryl

3 de abr. de 2014

I did not have an appointment and they were able to fit me in because I was on a time constraint. That was greatly appreciated!!

Amber

3 de abr. de 2014

This is my fifth car with this dealership and I have always had a great experience. I was also pleased to see the salesperson I had worked with for 4 of the vehicles was promoted to a manager. Our salesperson this time was friendly, efficient and we had another positive experience.

Laurie

3 de abr. de 2014

I was ignored by service write-up personnel. There was no eye contact or acknowedgement I was even there. I had to approach them. I think the service was performed as requested. When my car was washed, water got all over the interior of my car. When I started to get into my car I noticed it immediately and mentioned it to the service write-up employee. While waiting for the service to be completed, I observed what I thought was unprofessionalism. Some of the sales people were huddled together laughing and talking, for extended periods of time. Not very professional, in my opinion.

Mithun

3 de abr. de 2014

As a GM employee I would say the sales representative Andy Shayota was really helpful in acquiring my car. If he is like the same to other customers, then Serra got a keeper right there. I was a little disappointed with Serra that I did not get any notification about the recall just two days before the purchase date of my car. I know Andy would have called me but he was on vacation at that time. Even though my car's VIN is off the defect list, it was a little disappointing for my wife because the car was a gift for her.

Camara

3 de abr. de 2014

Kellie was extremely helpful from beginning to end. She was extremely nice and so were the other associates in the dealership. If anyone asked me where to go for a new car, I would definitely send them to Serra Chevrolet.

Carmenlita

30 de mar. de 2014

vehicle was reassessed on entry and i was notified of recall on my vehicle which lowed my final cost. thank you!!!

Jenna

28 de mar. de 2014

My experience was fabulous! The service guys were very friendly and I didn't have to wait long for my oil change! Also, David Samuels is a great salesman. I will definitely be coming back to Serra!

Yvette

27 de mar. de 2014

I had a problem with my car, they told meto bring in my car, they found out what was wrong right away, they kept me informed on the progress, had it fixed in a couple of days. The employees were very professional. I had a very nice experience .

Cheryl

27 de mar. de 2014

I was pleased with my sales person, taking time to explain all the features of the car. I will continue to lease here in the future. He even helped my son with his purchase. We are truly happy about our experience. Craig exceeded our expectations.

albiej1960

24 de mar. de 2014

After purchasing a $27,000 Tahoe I called to state that I noticed that the rear passenger door lock was sticky & that the dashboard had a crack. Both had gone unnoticed during the purchasing process.The sales mngr Ed's solution was without any regard or emphathy for Serra's customer. His reply was that he would make me deal to fix both, parts & labor would total approx $850. Are you serious! For $27,000 i would have offered to pick the vehicle up and drop me a loaner. This in my business is an opportunity to create a life time customer. Thats long term thinking, Not Ed the sales mngr at Serra. Maybe his business is so good that they can get away with this? Very short term thinking and I know that the SERRA auto group did not build their brand like on this model.I even responded on their fb page telling my issue 3x thinking mab the general mngr or anyone may want to follow up or? I never received a reply of any kind, only someone deleting it. Al V.

Adam

22 de mar. de 2014

I passed up a bigger dealership for the fact of how badly I was treated. Serra is where I will tell my friends to go to. Andy was way more helpful and friendly while going through the steps. He even did a walk through of the car before and after the paperwork. You can really tell he loves what he does and care for the buyer and needs.

Nathan

21 de mar. de 2014

There is an odor of burnt transmission fluid or coolant which had done during an oil change. I have checked under the hood and on the ground and see no leakage. It has diminished somewhat.

Angela

21 de mar. de 2014

Needed service on the Cruze I purchased at Serra. Work was done but they realized that another part was needed, will be coming back to finalize the repair in a week.

Sheryl

20 de mar. de 2014

It was all together a very pleasant experience. Dan Fogarty took time to answer my questions and made sure I understood that they were extending themselves beyond the day of the sale. I felt like a friend.

Sylvester

20 de mar. de 2014

Long delay before write-up for oil change caused by service to overhead doors and volume of business. Once the write=up was made everything else went smoothly.

Jules

19 de mar. de 2014

Wanda was great....I spent over 3 hours and it flew by.I came in with 4 objectives and Wanda and Serra met all 4Thank You...Love the Equinox

Christine

19 de mar. de 2014

Very Friendly Staff. Bob Bence did a wonderful job answering all of my questions and working with my high demands.

Jacques

18 de mar. de 2014

Good experience overall. Didn't expect to pay for the light bulb replacement since I just bought the car a few weeks ago but I understand that bought the vehicle from a different dealership.

Michelle

18 de mar. de 2014

I have had consistently excellent experiences at Serra. My contact person there is Dan Fogarty; he is a truly excellent representative of the dealership and is a model of what a salesperson should be!

Emmanuel

16 de mar. de 2014

David Samuels, my sales guy was very polite, resourceful and helpful to make my second purchase at Serra Chevrolet a pleasant experience. He explored every possible means to help me get all discounts on each vehicle I looked at. In the end I ended up with a better deal on the Malibu LT. I was pleased with the trust he exercised in giving me the key to take the car for a spin and see how I felt about the car.He treated me and my wife politely, and served us with courtesy.

Margie

14 de mar. de 2014

The staff was corteous and explained what needed to be done. SOme of the work was warranty work for engine and I was told it could take about 4-5 days to complete and provided me with a rental SUV (same type of vehicle I drive)for the duration of the service. They beat their estimate by a whole 2 work days, the personnel was in constant contact with me updating me as to the progress and Greg was even kind enough to go into my car to look and locate my missplaced calendar. I was extremely satisfied with the service and professionalism of the staff. Thank you!

Aaron

14 de mar. de 2014

Outstanding communication from the service and sales team. I felt confident taking the car back and the team was great with getting me a rental.

Christopher

12 de mar. de 2014

the dealer kellie was the best person to deal with she went above and beyond to help me get what i wanted. thank you kellie

Norman

10 de mar. de 2014

Serra Chevrolet really impressed me this past weekend. They are always courteous and professional, but the willingness to get a recall repair completed in a shorter amount of time was a great example of outstanding service. Duane was particularly helpful and made sure to keep me up to date with the progress. Your Service Department was spectacular! Thanks for Focusing on the Customer!

Linda

9 de mar. de 2014

The staff were very professional and courteous. They explained the problem I had with my car and advised me about other maintenance items regarding my car.

Chris

8 de mar. de 2014

Robert McClain was fabulous. He understood my time constraints and made me feel as if my Tahoe was the most important vehicle he was working on. He wasted none of my time and offered no "surprises".

Gerald

7 de mar. de 2014

Battery replacement. Tested the old battery theneith my approval replaced it. About an hour in service. Most of this time was devoted to charging the totally dead battery. Good service. I amnowtakingmy wife's Bucik as well as my Chevey. Like you guys better.

Kristi

7 de mar. de 2014

I enjoyed my visit to the new clean dealership. I enjoy talking to the employees about gm muscle cars which are my favorite.

Norman

6 de mar. de 2014

Michael and his crew always do a superb job both professionally and personally. Michael welcomed me like a neighbor and I knew I was in good hands. I'll be back.

Douglas

6 de mar. de 2014

Posted on my Facebook page how I love the 12.95 oil change at Serra Chevy. Go mid week for a no wait oil change.

Patricia

6 de mar. de 2014

James Lee is definitely the "car doctor"! Very knowledgeable about Chevrolet's product line, model features, discount offers and everything to do to make the customer feel comfortable with their final decision.

Lynnese

4 de mar. de 2014

I really get the best customer service everytime I visit, as long as I'm able I will come here for service.

Shauna

3 de mar. de 2014

I always come to Serra for my service. Have been taking my car to Patrick there since it was a Saturn dealer. Bought my first car ever there, my current car and will keep going back for more. Love the service and all the extras (car wash after all services, check air pressure in tires, free wi-fi in waiting room).

Gerald

3 de mar. de 2014

We are very happy that we came to Serra Chevrolet. Everyone was very friendly and helpful. Our salesperson, Brittany, was extremely helpful and knowledgeable and we couldn't have asked for any one better to work with.

Jose

3 de mar. de 2014

We were greeted at the door and Craig Towers made us feel welcome and comfortable. He was instrumental in finding a way for us to lease two cars.

Sandra

1 de mar. de 2014

Everyone was so polite and friendly. The service was exceptional. I only waited about half an hour if that long. Serra Chevrolet is the best.

Grant

1 de mar. de 2014

Always had courteous, quick service whenever I am there. My new car buying process went smoothly and my salesman handled the paperwork promptly.

Paul

1 de mar. de 2014

My car was taken into service promptly and I was given an estimate, which I was pleased with, up front. They did the brakes, an alignment, rotated the tires and washed the vehichle in a timely manner. I was quite please with the service.

Dwayne

27 de feb. de 2014

Very friendly, pleasant, professional, thorough. The staff made the buying process very easy, and were very helpful with explaining the new technology features on my vehicle.

Robbie

26 de feb. de 2014

Good friendly sales staff. Very energetic. Sales person made us feel comfortable. We were offered refreshments. The showroom was very clean and organized.

Subha

24 de feb. de 2014

Randy was simply awesome in diagnosing the problem and solving it. He is very knowledgeable and I'm glad he was in charge of taking care of my car. Very Satisfied.

Chera

24 de feb. de 2014

Randy is a very friendly service adviser and had a very courteous shuttle drive thanks to Clarence. Only setback is that the oil light is now on and has to be re-set. Called up today and get the tips to re-set, just a minor inconvenience I guess. Otherwise, great job Chevy Serra!

Eric

24 de feb. de 2014

I had an emergency issue where my defective ignition switch was jammed in the ON position (could not turn it off). Randy Gaddey and Patrick Till were outstanding, getting my vehicle in as soon as possible and out running again with 1.5 hours of driving in the garage..(worked me in without having a prior appointment!)

John

24 de feb. de 2014

Oil change. Initial Rrequest for alignment was declined. Subsequent investigation discovered 3 bent rims requiring replacement. Suggestion to re-visit Manufacturer's specs due to present road conditions. Manufacturers recommendations are based on more ideal road surfaces. Weather conditions are impacting road surfaces differently this year. Suspensions are taking a beating in Wayne/Oakland/Macomb Cos. Probably elsewhere too.

Lero

23 de feb. de 2014

the service is completed in a timely matter, you don't have to keep asking when your truck will be ready, they talk to you about any other service you may require and explain how important it may be.

Georgia

22 de feb. de 2014

Duane, was excellent in explaining what the problem was with my vehicle.I truly appreciated that.I will always choose Serra Chevrolet for service.I will recommend the service to others as well.

Karl

22 de feb. de 2014

We are always happy with the professionalism at Serra. Counting on a quality business to keep our older (second) car in good condition for a few more years.

Cheuk

21 de feb. de 2014

I am a return customer and my family members are customers of Serra Chevrolet. As can be expected, services are consistently top notch in terms of friendliness, genuine courtesy, knowledge of products and finances. The vehicle features/instruments are clearly explained and also the pile of papers to sign. Thanks for buying coffee.

Carolyn

21 de feb. de 2014

J. Lee was great! No pressure sales, total transparency regarding pricing, and worked as fast as possible to get us out the door with a new Chevy. As a GM employee, specifically one working on next gen Chevy's. I felt my experience was beyond satisfactory.

Norman

21 de feb. de 2014

I couldn't believe how fast I got my oil change done. Great job with full explanation of what they had done.

Susan

21 de feb. de 2014

Our salesperson, Nick Moceri, was great to work with. He was extremely professional, knowledgeable, and personable. We will definitely be recommending Serra to others and using your vehicle service due to Nick and our purchase experience. Everyone I interacted with at the dealership welcomed me and provided great customer service.

Janet

19 de feb. de 2014

My experience at Al Serra was wonderful. Bob Bence was very knowledgeable and accommodating about my needs for my vehicle. All the paperwork was ready and he was very patient and informative explaining the new features on the car. Top notch service. Thank you to all who had a part in my purchase.

Deena

17 de feb. de 2014

My salesperson, James Lee, bent over backwards to do everything he could to make sure I was more than satisfied with my experience in buying my car. He was exceptionally peasant and considerate and thoughtful and efficient in a very professional manner and I would refer anyone I know to Serra and to Mr. Lee.

Sharon

15 de feb. de 2014

Salesman was extremely professional and friendly.Did not care too much for the usual sales pitchesTook way too long; almost 3 hours

Renee

15 de feb. de 2014

Busy, but is was a Saturday. I ran some errands came back and everything was taken care before I could get comfortable.

Mike

14 de feb. de 2014

Just came in for an oil change. It was fast and I was out in twenty minutes. The only thing that I expected and didn't get was a car wash.

James

13 de feb. de 2014

I was treated by a friendly, courteous representative who took great care of me. While the service took a little longer than a "jiffy-lube" type place, I waited in a nice lounge with hot coffee...all's good!

Detbird

13 de feb. de 2014

I saw a car I really wanted so I contacted the dealership. At first I was impressed with Dan. I made an appointment for a test drive. I was going to pay cash and let Dan know this. While I was on my way to the appointment Dan called me to say the car was sold. They "sold" it that morning. Apparently he didn't know the car was gone all day. Thanks again Dan.

Ann

12 de feb. de 2014

I felt that the cost of the service was a bit more than I anticipated. However everything was completed to my satisfaction.

Raymond

12 de feb. de 2014

I have now brought in both of my vehicles within 2 weeks for service. Your service people are a credit to your organization.I appreciate your coupons and discounts. Thanks.

Colin

10 de feb. de 2014

Tyler Stanley did a PHENOMINAL job in accommodating the lease pull ahead trade in. He also threw in a couple free tickets to the autoshow which I greatly appreciated! All around great personality and good guy!

Robert

9 de feb. de 2014

I brought my vehicle in to be traded in on a new car. Their was a minor issue with the trade in and the fixed the problem for a very reasonable charge so I could continue the process to purchase a new vehicle.

Sharon

8 de feb. de 2014

I was home bound from back surgery but everything was taken care of to the very best of my expectations. Thank you for the great service.

Bruce

7 de feb. de 2014

I had myChevrolet Traverse in for oil change,oil filter replaced,andlubrication. The wait time was minimal in using your "quick oil facility". In the end I did enjoy kidding around with Michael who brought me my invoice when the vehicle was ready.

Jeffrey

7 de feb. de 2014

Quick and courteous, I barely had time to check out the new Corvette on the showroom floor before my car was ready.

Wesley

6 de feb. de 2014

Very clean shop! Very helpful staff! But I find your pricing code deceptive. If an oil change is priced at $12.95, then it should cost $12.95. If it's going to cost $14.95, then it should be listed at $14.95. People don't care what the extra $2 is for. Be upfront and charge what you say it will cost. Otherwise your customer feels duped and that you're not being upfront about your charges. You need to be transparent on rates and charges.

Rex

6 de feb. de 2014

While on a business trip to Detroit I had 2 wheels stolen off my new 2014 Impala. Randy in the service department was extremely helpful. He went out of his way to assist me with my unplanned service experience. I would definitely recommend your dealership to a friend.

William

5 de feb. de 2014

I had a great experience at Serra Chevrolet. Jim Colovos helped me get into a new 2014 Traverse. Couldn't believe all the bells and whistles I got at such a great payment. Excited to have the wheel and tire added protection that Jim knew would be great since I live off a dirt road. Great Job, Serra Chevrolet!

Michael

5 de feb. de 2014

The fast lane servixe is not fast its extremely slow no matter how many cars are in the lane or not in the lanes

Douglas

4 de feb. de 2014

Great dealership. One issue is I thought the labor times were excessive. Vehicle was in shop for 2 hours but was billed 3.6 hours of labor...at105/hr. Really? What was a great experience was soured some by this.

Amber

4 de feb. de 2014

I was immediately greeted when I came in, and felt no pressure at all to make a decision. My salesman was calm and helpful.

Dwight

3 de feb. de 2014

Just got a new Buick. Change Oil warning comes on at 5800 miles or so. The Art Moran Buick Dealer across the street is advertising 8am Saturday Service. So I go there. After waiting 12min inside my car in line, I am told the wait is 2.5 hours! So I drive down the street and directly into Serra's quick service bay for a 42min in-and-out oil change, tire rotation, and inspection. Nicely Done. I will come back again.

Michael

3 de feb. de 2014

In and out for standard minor scheduled maintenance. took less than 20 minutes including car wash.Now if you can do something about the weather you would be even more perfect.

Sanjay

3 de feb. de 2014

Bob was very patient, diligent and prompt in getting answers, suggesting alternatives and providing instant quotes. Her made the process extremely smooth and relaxed. This is the second time we did business with Bob - a great guy to work with!

Gareth

3 de feb. de 2014

Only issue is that when I was left to take the car out for a test drive there was a lot of ice and snow on the windscreen and other windows. There was no brush/scraper and it took quite a while to be able to see enough to drive safely. I was told that your car wash was out of service due to the very cold weather, and that is understandable. That said, it was known in advance when I was coming and that I would be taking a test drive, so the car de-frosters should have been warmed up in advance so the glass was clear of ice and snow. This was not a huge deal - if it was I would certainly have mentioned it in person. However, since you're asking for constructive feedback, I offer this as a sales process improvement. Everything else was just fine - a positive experience and an excellent interest rate on the financing.

Joesph

2 de feb. de 2014

Jeff Irish was fantastic to work with. He was professional and answered all my questions. I look forward to working with Jeff again in the future.

Vincent

1 de feb. de 2014

We, my wife n I were very satisfied with the excellent service from yr sales rep. She, Ms Brittany Danna, was extremely helpful, kind, informative, and patient. I will refer all our family and friends to her snd your dealership when they are shopping for a new car.

Stephen

31 de ene. de 2014

Very pleased with the help we have received over the last several months as family members have leased 3 Cruzes and 1 Traverse. Wanda there was very patient with all the questions we fired at her - thanks to all.

Kimberly

31 de ene. de 2014

I have never had such honesty in a dealership ever! Kellie Tomlinson was sweet and upfront - no b.s. I've been leasing for years and dreaded it every time. Not any more. I called about your diesel and that's what she pulled up for me. Not another model that she was pushing! She was thorough and presented all options for my needs.Thank you so much. It was a pleasure and I am letting everyone know.

Lisa

29 de ene. de 2014

I enjoyed the personal updates I got while waiting in the service center lounge. My only complaint is that when I walked out to my car The plastic was still on the seat, there was dirt smeared on the inside of the driver door and the paper floor mat was still there.

Itali

29 de ene. de 2014

Overall, it was a pleasant ecperience. All of my questions were answered and my salesman did what ever he could to get me the BEST rate possible.

David

29 de ene. de 2014

We previously purchased a vehicle from Bob Bence in 2010 and because the excellent service we received from Bob with that purchase, we returned to purchase another new vehicle in 2014. Bob is not a pushy salesman and he willing spent as much time as we needed in explaining different payment options and dealer services that are offered at Serra. We will continue to recommend Bob and your dealership to our family and friends.

Henry

28 de ene. de 2014

The entire service visit was accomplished as advertised. All Serra personnel were courteous and professional; all service items were accomplished in a timely manner; and washing my Volt upon completion of the service was the cherry-on-top!! Thanks!

Frank

28 de ene. de 2014

Still have a problem. You were suppose to check the front tires for leak. Fronts were moved from back. new were added to back. They are still loosing air pressure.

Patrice

27 de ene. de 2014

Rob helped me and he was great to work with. He was extremely friendly and explained to me clearly what was going on. The only concern I have is that I waited several hours in the waiting room even though the repairs were simple. They spent a lot of time waiting for the insurance (The wheel and tire package) to respond, so I know it was not in your control. I wish I knew that it would have been a 3+ hour wait and I would have made arrangements to leave my car and pick it up at a later time.

Harry

27 de ene. de 2014

There was a problem with my Chevy 2012 Turbo the temperature gauge after warm up of the engine was normal until I turn on the heater .The temperature gauge needle went to the Cold direction. It would fluctuate from the Cold position and then back to the Normal position. It would then return partway to the cold position. After driving for a while the temperature needle will stay in the normal position. The Serra Technician checked everything and found no problem. I will keep an eye on my car temperature gauge to see if there is any drastic changes in its function. Thank you.Harry

Colette

26 de ene. de 2014

I love Serra Chevrolet, it's my car that I hate. I feel like my 2010 Equinox is a lemon due to all the problems I've had with it. Serra does their best and always returns it to me in good condition until the next problem arises.

Blake

25 de ene. de 2014

I have had multiple service visits at Serra for the past 6 months. I am very impressed with the level of customer service and knowledge displayed by all members of the Serra team. I have dealership experience in my past, and know how difficult it is to get the entire team up to this level and Serra has done just that. I will gladly recommend this dealership to my friends. Thank You Team Serra!

Norman

24 de ene. de 2014

I CAME IN FOR AN OIL CHANGE. OTHER THINGS WERE DISCOVERED, SHOWN AND EXPLAINED. I READ A BOOK TIL THE PROCEDURES WERE COMPLETED. I WAS UPDATED AND GIVEN AN ACCURATE COST.

Ojars

24 de ene. de 2014

Excellent experience!! Our salesman, Robert Head, was very knowledgable about the product. Got a test drive very quickly. We agreed to purchase the car. Picked it up the next day in beautiful condition. Robert Head explained the functions of the car thoroughly and said that should we have any questions to please call him. He is very patient and courteous.

Ariel

24 de ene. de 2014

I had an amazing experience with my Salesmen, James Lee. He was straight to the point, extremely nice, all questions were answered thoroughly and professional. I love my car and would recommend anyone due to there great service. Thank you for your great work!

Petra

23 de ene. de 2014

The Fast Lane service took exactly as long as they said, it would for my oil change. I waited in the Customer Lounge which was clean and warm.

Lavonda

23 de ene. de 2014

My experience was excellent and the staff was prepared and ready to assist me. I was in and out within a few hours with my business taken care of. The staff was knowledgeable and helpful.

Sriram

23 de ene. de 2014

I am really pleased with the sales person Wanda Carter. She was very helpful and friendly. We would recommend Serra to our friends and family.

Beverly

22 de ene. de 2014

my sales person was wonderful. the atmosphere of the dealership was great. the whole staff was friendly and helpful. everyone participated in my delivery of the 2014 malibu

Fredrick

22 de ene. de 2014

I went in to find a Cruze and trade in three vehicles. Time spent was reasonable, negotiations were short. In the end, I left happy. P.S. I got 30 mph on the first tank of gas and 37 on the second!

Jamiil

22 de ene. de 2014

Craig Towers was fantastic to work with--extremely friendly and patient. He took care of everything for me and I couldn't be happier with my new Chevy. Also, the dealership looks beautiful.

David

22 de ene. de 2014

Brittany Danna was helpful, professional and knowledgeable in her sale of the vehicle. Other dealers need to take note and step up their game. Glad to be a part of the Chevy family!

Timothy

22 de ene. de 2014

Our salesman Dan was great, very helpful and took great care of us. We also met the owner outside as he was spreading salt on the walks, chatted with another person, everyone made us feel comfortable. First time in your dealership and we will be back for sure.

Arvin

8 de ene. de 2014

I have had bad experiences in the past with Chevrolet dealerships, both in sales and service. Tyler at Serra Chevrolet made my wife and I feel less apprehensive in the purchase of our new vehicle. In fact, the overall experience exceeded our expectations.

Shannon

7 de ene. de 2014

Kellie Tomlinson was outstanding. As this wasn't our first buying experience with her, we're happy to express that she lived up to the lofty expectations that were established during the first two vehicle transactions we made with her.

Midwest

25 de dic. de 2013

My salesperson, Kellie, was great. She was professional and had a great personality. She was knowledgeable about the product and made it a great buying experience. The finance staff was very helpful as well. It was a very good deal.

Fred S.

13 de dic. de 2013

Great leasing by professional sales specialists. Service is fast, courteous and well done. A model dealership.

New 2013 Equniox

3 de dic. de 2013

James was busy when I walked in, but he still helped me with a smile and no problem. I was able to get a 2013 Equniox, for less than I was paying for a 2010 Equniox (that had been totalled). Excellent job Mr. James Lee

Pleased customer

26 de oct. de 2013

I came in and I was right away greeted by Dan Fogarty. He was helpful and attentive to what I was looking for and how much I could afford. I was a former customer of Al Serra Chevrolet of Grand Blanc and I was originally going to purchase my vehicle through them, but unfortunately they were unable to provide me the deal that Serra Chevrolet was able to. I am very pleased with the service I received and will recommend them to anyone that is looking for a vehicle.

Anita127

22 de oct. de 2013

I am so excited to share the great experience I had at Serra Chevrolet! The atmosphere was very pleasant and calming. The Sales Consultant that I purchased my vehicle from, Mr. James Lee, was Awesome! The overall buying experience was very enjoyable. Everyone was very polite and courteous. There was no pressure. I enjoyed the experience so much, that I am recommending this dealership to anyone who is in need of another vehicle for whatever reason. This is the place to go!

Ram

3 de oct. de 2013

It was a real pleasant experience doing business with Serra. I would recommend Serra to my friends and family.

Guanglin

1 de oct. de 2013

responsible, good services, nice and patient. Sales Alan Rosenberg done the best job. I am very satisfaction the his support and services.

Love my new car!

1 de oct. de 2013

Great experience. Knowledgeable sales person. Friendly. Answered all questions. Easy to get ahold of for additional questions. Responsive to phone calls. Made experience enjoyable. Will be a repeat customer for sure.

Forester gal

25 de sep. de 2013

Salesman Rob Gasper was great. I'd recommend him to anyone interested in buying a car. Very straightforward and helpful. I bought a used Honda Civic and felt I got a fair deal.

Didn't want a "mom" car

17 de sep. de 2013

Fantastic. I worked with Jeff Irish and he was patient and listened to all my needs. He walked me through everything and I never felt like I couldn't ask a question or that I was being pressured. Jeff made this a painless process and helped to change my mind about salesmen.

Local Detroiter

17 de sep. de 2013

Hands down the best service I've had in leasing a vehicle. The staff is very knowledgable and friendly.

KKeberly

28 de ago. de 2013

Bob Bence is a pleasure to work with. I came back to Serra because of Bob and the great experience I had the first time.

Ready to buy!

23 de ago. de 2013

I was searching on cars.com for a vehicle and found this site. I saw a certain salesperson and had great reviews and decided to set an appointment up with her. Because she needed to reschedule I came the following day same time and she was with a client and was pushed off to another salesperson which rubbed me the wrong way because she couldnt even tell me that. This sales person was nice let me test drive the vehicle. When it came down to financing my credit union offered less then what the final price would be approximately $1500-$1800. He stated he would talk to his managers about working with me cause I am niceI get a call later he feels I should apply for their which I knew I wouldnt be approved for. he stated at the price my credit union offered would be giving the vehicle away and not worth it (So he did not ask them). Most people who buy cars bargain and he wasnt willing to do that. Feeling more and more discourage and being female I feel like when they say they are being the new guy is like all the rest, had a man came with me I feel I would have been treated different and left with that vehicle.

Scott

30 de jul. de 2013

I was helping my 84 year old mother shop for a Malibu and found the best deal at Serra Chevrolet. Everything went very smooth and there were no complaints.

yorker

12 de jul. de 2013

First time at this dealership...excellent in every way. Salesperson was very helpful, patient, showed me all about the car in detail, gave me a great deal on my old car and worked within my budget to the penny. Also helped secure a lower rate on my car insurance. Great people, especially, James Lee, my salesperson. I would recommend him to anyone. First time buying a car without a man and it was a very pleasant and easy process...no pressure or heavy sales pitch.

Mark H

9 de jul. de 2013

The entire staff is very friendly and professional.

Gina

3 de jul. de 2013

If you go to Serra find Kellie Tomlinson! She is awesome. Kellie made shopping for a new leased vehicle quick and easy. I was not happy with the previous sales person, so I was reluctant to go back to Serra. But, Kellie was great. She was extremely knowledgeable, straightforward and presented me with options within my price plan. I walked away with a better vehicle, more luxury and a lower monthly payment. I would recommend her to a friend!

Momof2

25 de jun. de 2013

Had a great car buying experience. Sales person stayed past 9 to get the deal done for us! Car had a scratch that I had asked to be buffed out but didn't get tended too. No biggie as it is cosmetic. Car looks and runs great. I will definitely keep Britney and Serra Chevrolet in mind for future purchases.

Stephanie English

20 de jun. de 2013

My appointment was set up favorably around my schedule. The intake process was quick, and the service consultants were polite and helpful. Although I was coming in to have the prior brake work I had done rechecked...I didn't think the initial brake work was substandard. However, the noise/rubbing sound was still present, which required me to come back in. Whenever a person has to bring their car in, there is some worry or concern. However the Serra staff made the experience a good one. Although the service check didn't show anything wrong with my brakes, I will be very alert to any additional noise or rubbing. The success of any service department visit is if a customer still pays for another service. I decided to purchase a windshield wiper from the parts department which the service team installed with no charge. Yippee! I've also decided to have my oil change done at the Serra dealership next month, and will probably purchase a new air filter too. I've never had my oil changed...nor had my air filter changed at a dealership before. I usually bugged my husband to do this type of maintenance. Since my divorce will be final in a couple of weeks, I'm choosing the Serra guys to become my "new boyfriend" when it comes to taking care of my car. :)

Lady Di

19 de jun. de 2013

For the first time in "all" of my GM Purchase and/or Lease Agreements, I can say I am absolutely satisfied to have worked with David Samuels, Sales Consultant at Serra Chevrolet. Through him, I was able to obtain the new lease agreement of the 2013 Malibu that I was looking for. It was a marvelous experience to have found a replacement vehicle at lease end and without stress! Kudos to David Samuels for assisting my husband and I in a time of need. It truely was a pleasure meeting and working with you! Additionally, I am familiar with Serra's Service Department as I have used them in the past and to my great satisfaction. I look forward to maintaining a customer relationship with your dealership in moving forward. Thank you again for all of the help received. I love my new 2013 Chevy Malibu :-) Diane

SH5580

28 de may. de 2013

Just had my 2007 Impala serviced. I trust that I get the best value for my money and I will not go anywhere else.

"TediJWayne"

21 de may. de 2013

Lori was very helpful and pleasant to work with and made leasing my new car a great experience. Leasing from Al Serra Chevrolet in Southfield was a great experience.

Vette Owner

20 de may. de 2013

Love the new buildout the lounge is very nice and I like that there is a small play room for young children. Only thing I would like to have seen different is better communication on how the the car would be in service. An approximation would be fine therefore expectations can be maintained for customers.

Impala Fan

16 de may. de 2013

My sales associate, Brittany, was very helpful and prompt in following up on requests for information. The dealership facility was clean, and the hours of operation fit my schedule. Overall, it was clear that the dealership wanted my business.

Semi-retired professional

27 de abr. de 2013

I just purchased a Volt from this dealer. Literally every person I dealt with was friendly, knowledgeable and helpful.

customer

14 de abr. de 2013

excellent experience with purchase of used 2012 Traverse, best Ive ever had

Beccajoy

28 de mar. de 2013

Since I purchased my car I've already referred two friends to your dealership and the salesman that assisted me! I appreciated the environment of the dealership. I didn't feel pressured and I liked that my salesman Jim took the time to help me pick out the car that was right for me. My experience Serra was by far the best I've ever had when buying a new car!

AKS

5 de mar. de 2013

I came to Serra Chevrolet for the first time after experiencing great dissatisfaction with the incompetence (if not outright dishonesty) of Jefferson Chevrolet. I could not have been more pleased with Serra. Before I even arrived, I was given a near exact price estimate (which was well cheaper than Jefferson was asking) over the phone for the work I needed done. The Parts department held the necessary part for me. The Service advisor (Randy) was quite knowledgeable. The facilities and waiting area were spotless and my vehicle left far cleaner than when it arrived. The customer friendly Saturday hours were also critically important. Going forward, I can't see myself going anywhere but Serra Chevrolet.

VondaMI

4 de mar. de 2013

I was a bit nervous using a different dealership for my car service, but everyone was very kind and efficient. Thanks to all who assisted me. The service was great!

rlarkin316

28 de feb. de 2013

53/8/13 - Car is running fine and problem resolved after second trip. Staff is very nice, only reason I gave it a "good" rating for overall experience is because I had to go back a second time. I would recommend this dealership.Dropped my car off on 2/25/13; car was acting sluggish,lack of acceleration below 30mph. I didn't have an appointment because the problem occurred on my way home from work. Randy told me to bring it in, set me up with a rental because he diagnosed it as a warrantied power train problem. Called me on 2/27/13 advising that it was a transmission component that's covered under warranty but also recommended replacing cooling hose at at$250 so I agreed. Called me today, 2/28/13 to let me know it was done so I went there after work, dropped off rental car and picked up my car. Drove less than 1/4 mile and realized that car was still sluggish, no acceleration and now my engine light was on. Called Randy and was told to bring it back in so they can take a look; as of now, they have the car again, I have the rental still and still don't know what the problem is other than possible debris in the "TCM". People there are very friendly, accommodating but my issue is that I drove it 1/4 mile and it was evident that was not resolved and now I have the added concern that the engine light is on as well.I would recommend based on the customer service but I would not based on experience of having my car back less than 15mins and not only was car not fixed but I have the added issue of the check engine light. Told Randy that before they call me to pick it up, I don't care if they drive it to downtown Detroit, just make sure it's fixed.Stay tuned for update.

robok2

6 de feb. de 2013

Overall, very good service. It did take a little longer than planned, but Scott kept my updated and later provided a 10% discount from the $320 bill, which was greatly appreciated. I would certainly recommend this service department to others.

retired lady

2 de feb. de 2013

The staff was very friendly and great at explaining the various options available. This was one of my best experiences purchasing a car.

ChevyMom

31 de dic. de 2012

Serra Chevrolet has always met or exceeded my expectations for customer service. Their technicians are fast and detailed.The new facility is amazing and beautiful. Thanks for going above and beyond for the customer! Don and Pat have made car repairs a pleasurable experience.

SH5580

15 de dic. de 2012

I have been a Serra customer for 3 years. I recently got my 2012 Malibu serviced. While the location is great, the staff is awesome. Their facility is clean, spacious and beautiful. They are friendly, courteous and very professional. My oil change / tire rotation service took less than 30 minutes. Their prices are unbeatable. They topped off all fluids, set my tire pressure and washed my brand new Malibu. Thank you Don and Pat for the great customer service.

Phoenix0473

13 de dic. de 2012

I recently visited the new facility for routine maintanance on my Chevy Equinox. Everyone was very friendly and the facility was clean and beautiful. I am always made aware of the maintainance due for my vehicle and the estimated cost. The new location is conveinent to get to, being right off 696 and has nearby shopping and restaurants if you wait. They also offered their shuttle service. I reccomend this facility.

JT-St. Clair

15 de oct. de 2012

Just purchased a used 2010 Acadia AWD. The vehicle style is great but they had the incorrect mileage on my paperwork, never cleaned the car and said because I bought a used vehicle they only have a 1/2 fuel tank policy. When I complained that the vehicle was dirty, the manager denied it saying he drove it and it wasn't dirty. Also never answering why the mileage was different on my paperwork. The manager didn't even attempt to make any of my issues better, not even offering coupons for future service. Just saying I apologize you feel like you didn't receive good customer service and questioned where the vehicle was dirty because he didn't think it was. I found sticky stuff on the wall and dirt on the seats. It wasn't terribly dirty but when you purchase a vehicle, new or used, it should be cleaned. The vehicle was not cleaned or checked. The rear bucket seat would not move forward or backward like the other rear bucket seat. Wish I could have purchased at their Washington site, when they serived the rear bucket seat, they were aweseome. I had to ask for service at Southfield that should have been offered. Such as a second key FOB. I don't buy vehicles everyday so it didn't occur they would have such an incorrect mileage number on their paperwork. I trusted the dealership and that was a mistake. I was shorted about 200 miles on my warranty.

Coney0104

19 de abr. de 2012

I have had service done on 2 of my vehicles including brakes and belts replaced. I received an estimated cost and work was done when promised. Everyone was professional, I would recommend this dealership and will return myself.

rmjacobs0806

19 de abr. de 2012

Don is so great. Everytime I need something he always goes above and beyond to accomidate my needs. I had a flat tire and called Don, he sent a wrecker to help me out. Unfortunately I have a foriegn car and the wrecker service didn't have to lock to remove the tire. I have also had my timing belt repaired at this dealership. When I had to have the repairs done I was worried about cost, but Don kept me informed about the costs.

Deatra

18 de abr. de 2012

EVERY individual I dealt with, from sales to service was TOP NOTCH in customer service. I belive that customer service is lacking in todays world but not at Serra. I would HIGHLY reccomend to any car owner to come it to the dealership. I just today (I am sitting in the waiting room) had a service light come on. I called the service dept and they got me right in to look at my car. Don remembered me from when I bought the Sonic and asked for me to personally ask for him so he could personally insure that my car was taken care of. Turns out the code was just for oil change. To anyone reading this... please take my word that anything else other then great feedback about Serra is completely false! I will never go elsewhere for any of my car needs.

gmccarty

17 de abr. de 2012

Don Tailor provided excellent customer service and recommendations reagarding the work done on our Pontiac Grand Prix. Don is very knowledgeable and helpful. Don also made scheduling an appointment very easy for my busy work schedule. The overall customer service experience was "great".

Chevymom69

17 de abr. de 2012

I was late for my appointment, but the staff welcomed me in right away,completed the work,made adjustments for additional corrective maintenance that I hadn't noticed, and even stayed late to make sure I was satisfied. All with a smile and great, prompt attention to detail. With the additional corrective maintenance, I prepared myself for sticker shock, BUT the price came in below the original quote! The new facility is spacious, beautiful, environmentally friendly, and even more customer friendly. My husband sends me here for ALL of our automotive needs. Thanks Serra Chevrolet!

Sammy

11 de abr. de 2012

I bought my fist "new" used car from them just two months ago. Three days after purchasing the check engine like came on...they said they couldn't do anything for me. Had me running all over the place to find a dealership that would accept the extended warranty that they sold me. Then a month later the car was burning oil, I took it to a local repair shop, they basically told me I needed a new engine and suggested I go back to the dealership. Went back to the dealership who shipped it off to one of their sister dealerships. So I made my second payment on a car that I can't even drive and the Sales Manager at Serra Chevrolet says there is nothing he can do for me...he can't give me a loaner, he can't help me in anyway what so ever. I understand that I purchased the car AS IS but I would have though spending $13,000 that it would have lasted more than two months. Beware they don't know the meaning of customer service, they do not stand behind the cars that they sell. I will not recommend or ever purchase another vehicle from Serra Chevrolet.

Frustrated12

10 de abr. de 2012

Update 4/13/12 - As of today my car is still not repaired. BUT the good news is that Greg Brown the General Manager/Dealer Operator of Serra Chevrolet has given me a loaner until my car is repaired and will work with me once the warranty company decides what they will or will not cover. This is what I'm talking about! This is customer service! My ordeal is not over, but at least it's going in the right direction, so I've updated the customer service rating from a 1 to a 3. I'll update the again when this over. 4/9/12 - Don't purchase a used car from this dealership...they do not stand behind the cars they are selling. I puchased a 2009 used vehicle as well as an after market warranty from them. Less than 3 days after the purchase the check engine light came on, took it to them and they said their was nothing they could do....really I just spend $13,000 and there's nothing they can do...unbelieveable. My car has been in the one shop or another for the past month...and guess what their wonderful warranty that they sold me most likely won't cover the repair. The sales manager cannot get me a loaner, because it's out of his hands. Well, it's not out of my hands buddy, I'm gonna spread the word, I will never recommend, nor will I ever purchase another vehicle from Serra Chevrolet in Southfield.

Luxury Car Girl

18 de feb. de 2012

This was a new experience for me. Prior to purchasing my car, I was on the bus. I went on cars.com to compare the car I wanted to dealers within 30 miles of me. I visited several dealerships in multiple counties. I emailed them and compared the prices and options. I chose Serra because Kellie was able to give me a great out the door price before steeping foot in the dealership. (I had gotten financing through my credit union). I received the price on Friday and surprised her on Monday ready to purchase. Serra was a clean facility with great customer service. She explained all the options and helped me set up my onstar and sirius radio. Serra is located near Northwestern Hwy and I live near The Pointes so it wasnt my local dealer. Thanks Kellie for making my experience great. I LOVE MY GM CERTIFIED BUICK LUCERNE!!!!!!!!!!!!!!!!!!!!!!!!!!

Robert

5 de dic. de 2011

I had been looking on websites for two weeks and had not yet found what I was looking for. I happened to be driving by Serra Chevrolet on Telegraph one evening and decided to stop in. They had just put out on the lot a 94 Berry Red Saturn Ion 2 with 86,000 miles that looked great, inside and out. To my surprise, even the engine compartment looked almost new. The price was just right, on the low end of the Blue Book range, and it met all of my needs. Sales Consultant James Lee assisted me and the cash transaction went smoothly. Now my son is driving my old 94 Ion with 166,000 miles. It's still going strong. The Ion is a great basic transportation car and Serra is a very good dealership to work with.

Nickname

11 de oct. de 2011

My review of this dealership is mainly positive. I went in looking

Team G6

5 de sep. de 2011

Bob Bence is a great sales man. He made sure everything was explained and understood during the buying process. After I got the car I wanted a day later he called to make sure everything was going good with the car. Great Customer service! I would definitely refer friends and family to him and this dealership. I love my G6!