buttercup

2 de oct. de 2016

I would never recommend this Subaru dealership to anyone. After working out an MSRP and financing plan AND placing a deposit for a car that was to arrive in several weeks, these guys left us in the dark. Their communication skills with customers is very very poor - no response to emails and phone calls. Everyone that works there has an overall lack of respect for anyone's time. After our car arrived, we received one phone call saying it was in the lot but they salesperson would not honor the financing plan agreed one. We called back each day to follow-up on the progress for financing, and NO response. Keep in mind - we already have a deposit on this car. After eventually speaking to the manager several days later, we asked for an explanation for the lack of communication. We were asked to 'verbally promise a good review' before we bought the car and moved forward with the deal. Understanding that sometimes miscommunication occurs, we said this is possible as long as we get an explanation for what happened. This led to an argument in the middle of the sales floor between two managers, where one stormed out of the dealership. While the salesperson was trying to explain why his communication was so poor, his manager interrupted his apology....and that's where we realized we were wasting our time trying to work with this dealership.The salespeople here: 1) cannot keep their word, 2) are non-responsive to emails and phonecalls, 3) practice unethically by asking to 'verbally promise' certain reviews before a car sale despite their poor customer service and 4) do not respect anyone's time

SubaruLoverSarah

31 de oct. de 2015

Subaru Serramonte puts a black eye on the Subaru Brand for me. I'm a VIP Program customer and loyal owner, looking to buy our 2nd Subaru. They had the exact car I wanted on their lot, available and not pre-sold, but they refused to sell it to me because they didn't want to sell the car at the VIP Program discount price. That's just being greedy! Definitely wasn't a customer minded experience. They even admitted the reason for not honoring the program was because they could make more money from someone willing to pay MSRP. Shame on them! They definitely did a disservice to the Subaru brand. I will notify Subaru Corporate about their unfair treatment and not adhering to the terms of a national discount program. If I could, I'd give a zero star review.

Jbodhi

22 de jun. de 2014

They wouldn't provide what was promised and then wouldn't correct mistakes. Keep away! I wouldn't send an enemy to this dealer. I have nothing good to say about them. Just stay away.