David

30 de jun. de 2015

Steven, Sammy and Nicole were great along with the entire buying process. Sammy did a excellent job explaining all of the newer technical aspects of the X6,, including the new weather widget. This is something that the dealer has greatly improved on in recent memory which added considerable value to the buying process. Hopefully BMW creates more info widgets to BMW Online in the future. Steven worked hard on getting the car prepared and ready for delivery, which both the dealer and buyer wanted. Great job !!

Happycustomer

30 de jun. de 2015

Good service. Efficient and friendly dealers. I am a very happy customer and would recommend to friends and family.

Mike

30 de jun. de 2015

Bought a CPO 535i xdrive from Dan Erdei at Sharpe. It took me about a year of looking for just the right car and Dan was patient with me the whole time. No pressure whatsoever! All of the folks at Sharpe are a pleasure to deal with and very professional. You will no be disappointed!

Sandy R

29 de jun. de 2015

Great customer service!!!! The process from start to finish was great !!! Sammy is remarkable his knowledge on the technical asspect of the product is mind blowing.

Robert

25 de jun. de 2015

Great customer concern , care, and attention. It is a great place to buy a car. After purchase concern and care is outstanding. The people I dealt with, Karl and Sammy, Made the whole process comfortable and seamless. They really went that extra mile to be sure you were satisfied. Those two employees alone would make me go back to the Sharp dealership.

Bill D

24 de jun. de 2015

Sammy did a great job going over all the features of the X5 entertainment and navigation systems... I'll probably need a refresh on a few of the features...!!!

Robert Van Gemert

24 de jun. de 2015

The people I dealt with Sammy and Karl were responsive, knowledgeable. They represent the BMW and the dealership well. They would , other than a new car, would bring me back.

Carenthusiest.

23 de jun. de 2015

Excellent customer care. Sammy Bryson I particular was a big help in facilitating this deal happening. Would deal with him again.

Brandon

23 de jun. de 2015

I recently went into Sharpe to deal with my lease end on a 2012 3 series. Dan Erdei was incredibly helpful with navigating me through the process. I ended up moving to an X3 from my old vehicle and the process couldn't have been more painless. There was no sales pressure from Dan at any time and he was very patient when working through a ton of my "wants" while building out the new car. Throughout ordering to delivery Dan communicated the estimated dates to me. Upon delivery, Dan helped me get all the paperwork in order and eventually handed me off to Sammy Bryson, who handled my lease end inspection. Sammy was very professional and informative about charges that I was incurring on the car I was turning in. In addition to dealing with the turn in, Sammy also walked me through the controls and tech on my new vehicle and invited me to participate in BMWs Encore program (bring back the car for a quick check up and to answer any questions). Unfortunately the originally scheduled date fell through, but Sammy was on top of rescheduling it well ahead of time. The rescheduled appointment was very friendly and efficient, which I always appreciate from everyone at Sharpe!

2013 X3 new owner

20 de jun. de 2015

Shaun Waid was a terrific guide as I learned the BMW Pre-Owned landscape and available features in the X3. Sharpe didn't have the model that I was looking for at the time so I had to purchase one from a dealer in a different city who didn't come close to the level of experience I received from Sharpe. The team atmosphere on the sales team is truly palpable - which makes the environment comfortable for the consumer. They all seem genuinely eager to help each others customers. They are currently going through a remodel but the team is focused, organized and don't seem to have missed a beat. Candidly, I was looking at 4 different luxury brand SUVs and BMW was ranked third on my list. However, after my experience at Sharpe, and with Shaun where the service seems to be focused on the customer experience as opposed to 'making a sale', BMW rose to the top. Even though I purchased my X3 from a different dealer - Sharpe continues to reach out with support wanting to be sure that I understand all the features and am truly happy. BMW should be honored to have the Sharpe team as an outstanding representative of the BMW brand.

Chef Dustin Morrell

19 de jun. de 2015

I went into Sharpe to buy a gift for my spouse, the sales team that I worked with was phenomenal, we had been looking for sometime, my spouse wanted a luxury convertible and was torn on going with a Mercedes- Benz SL500 or the BMW 335i , I have to say the experience at Sharpe sold us, Nick had helped us with some details, yet Cody in Sharpe's marketing department had went above and beyond to make sure the cars that where displayed to us where the right ones and exactly what we we're looking for. Nichole in Finance was very knowledgeable and helpful, she went leaps and bounds over the other finance managers we had worked with in the past. Even though this will make a third car for us, we still did our research and Sharpe made sure that this was the right one for our every need. The Sales management at Sharpe, where very welcoming - Todd was a tremendous help and he even went so far to make it personable and share some stories with us with his BMW experience. When we took delivery of the vehicle Sammy went over everything in great details and lengths, to show us every possible feature, thus helped us tremendously. All around our experience at Sharpe was well appreciated and well rounded, I would recommend working with the Sharpe team anytime! They are by far the best dealer that I have worked with, they made me feel welcomed, and made my purchase and experience review worthy and delightful!

Philip J.

18 de jun. de 2015

I had a very good experience buying my BMW x5. Nick Green was very professional with me. He listened to me about the type of vehicle I wanted and put no pressure on me to buy something and in the end gave me exactly what I wanted. The BMW expert, Sammy Bryson, was very knowledgeable about the vehicle. He showed me how everything works and made sure I knew how everything works before I left. If I forgot how to do something I just stopped into the dealership and either Nick or Sammy would show me again. I am very pleased with the professionalism of both Nick Green and Sammy Bryson and when I am ready for a new vehicle I will definitely go see them again.

Lynn

17 de jun. de 2015

I was assisted by Nick Green who opened my eyes to everything that makes BMW such an amazing road machine. Although I learned that I have great taste, but not the budget to match, he never made me feel like I was looking outside my range. He was very conscientious in his follow up. I would absolutely recommend Sharpe and Nick for anyone looking for the ultimate ride! Lynn Bakeman

Indiana Jones

15 de jun. de 2015

I found this buying experience to be informative, friendly, transparent and efficient. I will most certainly recommend Sharpe to anyone I encounter who is shopping for a new vehicle.

LKG

11 de jun. de 2015

Incredible service. I contacted my salesperson on the way to my riding lesson, as my new BMW had a warning light on. I was a little frantic as I was 40 minutes away from the dealership. He told me to enjoy my horse and someone would be on the way to pick up my car. They did, and brought a replacement vehicle for my drive home. They replaced my car the next day when I was out for another riding lesson. It was hassle free!!!

GWLW

10 de jun. de 2015

Friendly, straight forward, efficient staff. Financing Rep (Nicole) was clea and concise, as well as friendly.

Jill K.

10 de jun. de 2015

I worked with Shaun at Sharpe BMW-they found me the perfect used vehicle for our large family. Shaun was extremely helpful-as was the whole staff at Sharpe. Vehicle was like-new when I took delivery. Great follow up and service-highly recommend!

Dave VanSchaik

8 de jun. de 2015

I certainly am glad to take the oppurtunity to give the praise to Karl Hosten and Sharpe B.M.W. for the great experiance of buying the Five series. I have bought six B.M.W.s and this has been my best experiance yet. KARL AND SHARPE B.M.W. have been exellent to deal with and a pleasure to meet the personal connected with the dealership. I highly recommend this dealership and specifically Karl when buying a B.M.W. Dave Van Schaik

Lori

6 de jun. de 2015

This is my third BMW X5 and Dan Erdei has been my salesperson every time. I think a repeat customer says it all. Love that Sharpe has added Sammy as their BMW genius to answer any questions.

Don, business owner

4 de jun. de 2015

When it came time to replace my Jaguar, I returned to Sharpe because of their impeccable service record. After talking with Dan Erdei, we narrowed it down to a few cars. Then he showed me the perfect BMW 328i. He was familiar with the cars owner and its history. I wanted a car, whose owner took pride in it. My wife wanted the reliability of a new car. We got both with this Certified Pre-Owned BMW. Dan addressed our concerns, made a point of reviewing important features and went above and beyond to get it prepped so I could take it home that evening. He added a few extras when I came back for the license plate. I have found working with Dan and the Sharpe staff to be a professional experience. I have never felt let down by them. They make it right. We were extremely pleased with the car, Dans help and the entire buying experience.

Don

4 de jun. de 2015

I recently purchased a BMW X5 and couldn't be happier with the vehicle and my experience at Sharpe BMW. My salesperson, Dan Erdei, was knowledgeable, personable and professional. It was probably the easiest vehicle purchase I have ever made. The BMW Genius was explained to me by Sammy and the entire staff at Sharp BMW was a pleasure to work with during the sale.

J and J

4 de jun. de 2015

Karl Hosten is very informed on his product line and very helpful and kind to us as buyers..From start to finish he stayed on task and attention to detail to make our purchase a pleasant one. We are enjoying our new 2015 435ix convertible and suggest you seek out Karl to assist you . I also recommend you utilize the European delivery program as the treatment by BMW in Munich is top notch.. Karl stayed on top of this process with continual superb information. Sincerely, J and J

Fred

4 de jun. de 2015

I had a very good experience here! Great service, and great attention to detail. Dan Erdei was a pleasure to work with, thank you Dan.

Wheeler

4 de jun. de 2015

I greatly enjoyed my experience with Nick Green and the Sharpe family in Grand Rapids. Earlier that day, I visited a nearby dealership, and immediately felt the pressure of having to buy the car I was looking at. At Sharpe, I was able to test drive a brand new car (even when I was looking for something used), and the entire experience was more than, "buy this car, now!" In today's market, relationships are extremely important for maintaining a loyal customer base, and the guys at Sharpe do a phenomenal job to treat the customer with the upmost respect and understanding.

Jack

2 de jun. de 2015

Very friendly people. Great selection of cars and they are looking to help not sell you. I was looking at an M4 and I got to start it up and sit in it! I wasn't even shopping for an M4 I jus think they are cool. Amazing place!

Larry Lutjens

2 de jun. de 2015

This is probably the 6th BMW i've leased through Sharpe, Grand Rapids, Michigan. It has always been a good experience. Dan Erdei went out of his way to make the most recent lease an excellent experience.

George

1 de jun. de 2015

Our sales person Steve Glenn was excellent. He was friendly, professional, and very knowledgable. This was one of our best car buying experiences and the 2012 528i we purchased is an awesome car. We are looking forward to replacing it with a newer model within the next couple of years. Thank you all at Sharpe BMW for making our car buying experience hassle free and so much fun!

Jackson Maitner

1 de jun. de 2015

Great place with very friendly people! Karl Hosten was a great guide as I looked through a M4. Started it up and was a great positive experience and a great way to start my dad!

MurJD

1 de jun. de 2015

The most important feature of our experience at Sharpe was our salesman, Dan Erdei. He was polite and attentive and he really knew the product. In fact, he told us we could get a newer car for less money and he was correct! So, instead of getting a 2015 BMW X3, we got a 2016 for less money and everything we wanted in the vehicle! He answered all of our questions and made it all very easy, very efficient. He shared a sense of excitement over our new purchase. We were set up with a BMW Genius, Sammy, who did a very good job showing us our new vehicle when we picked it up and again after a couple of weeks of getting used to the vehicle. The showroom was in process of renovation so I cannot speak to that but we did use the repair service for a tire with low pressure on our other BMW. We were greeted with a very upbeat representative who found we had a nail in our tire. She took our car away, offered us a pleasant wait in the waiting room and when it was fixed she very kindly sent us on our way. All very easy, clean and pleasant. And on a Saturday morning! I think Sharpe has created a high standard of customer care and I'm looking forward to my future needs with my vehicle being met there.