GPO

27 de sep. de 2016

I needed to purchase a vehicle for my daughter to use, and wanted something reliable, affordable, and a bit stylish. La'Quisha, the sales person, made the purchase very easy and efficient. She was very knowledgeable about the vehicle, and helpful, which caused me to want to come back and buy another car later in the week. Overall, my good experience with her caused me to buy two Ford Fiesta's and Ford F150 within ten days.

Russ Robertson

22 de sep. de 2016

Laquisha is a wonderful saleperson to purchase a car from. Very knowledgable and understanding of my needs. Doesn't waste your time and gets you in and out quickly and on budget! She is the main reason I purchase vehicles from Sheehy Ford. Thanks again Laquisha for a great job!! RussAlexandria, VA

chuck

19 de sep. de 2016

great sales person knows her job all the way.from internet sales as well as lot sales and service...

Charles & Melissa Fagan

13 de sep. de 2016

We had a very plesent experience purchasing our truck from Sheehy Ford. Our sales person Laquisha was prompt in returning our calls and knowledgeable in car sales. She was nothing less than perfect and we will recommend her to everyone! The customer service dept. and finance dept. were equally pleasant to work with during the purchase. The dealership was very comfortable and relaxing after the flight from Florida to purchase our new F350. Thank you Laquisha, you are darn good at your job. We will be back for our next car!

Rangsan Art Viwatpanahchat

12 de sep. de 2016

Couple years ago, I purchased '14 Accord from Sheehy Honda Alexandria. Sales rep at the time was Robert Sauter. Him and his team provided excellent, pleasant service that my friend (who test drove the Accord with me) decided to upgrade his Camry a week later.Then about a month ago, I decided to move forward to a white pony (though I really love my Accord - and this is not a mid-life crisis thing). Because of Sheehy's great services, I decided to stay within Sheehy family, got in touch with Robert and he sent us over to Sheehy Ford Springfield.Our sales rep was Laquisha Turner and my experience with her, she's vibrant, straightforward, and she will "work" for you.I got VIP club thing, got EasyCare Total Care package, worth the money! Got a call two days later for in and out ResistAll service (I have a dog and this sh*t works great on my traded Accord). After sales service were courteous, greeting you the first step you entered the door, unlike many places when you enter the service department and they were looking at you like "WTH are you doing here?".

Charles

12 de sep. de 2016

I recently bought a 2016 Mustang GT with the performance pack, and purchased from Gary Stiles. He was extremely helpful and did not play any games what so ever. I got a great deal on both my trade and the mustang, and will purchase from Gary specifically in the future. I highly recommend him to anyone looking to buy a Ford in the DMV area. Charles

Komi komlan

11 de sep. de 2016

Chrystal Treadway was a very good help during my visit at this dealership. She is very friendly lady. Whenever you go to this dealership ask for Chrystal Treadway.

John

8 de sep. de 2016

Crystal Treadway (Sales) was outstanding. Low pressure and extremely helpful. I really enjoyed the experience. Crystal made the sale. I had been looking for quite a while. Chad Bishop (Financial) was also very helpful in getting me a great rate . They really spent a lot of time with me. I'll be back someday.

Parez

6 de sep. de 2016

Amazing firat time buying new car expirence with good people.Reza, the sales person was very helpful and making things happening. Thank you Reza.Mr.Wilson is amazing perspn too and do whatever he can do and make sure people leave Sheehy happy!!Over all great place and someone please show me where can I find 10 Stars to review this place.Thanka all again,Parez

Faf261

6 de sep. de 2016

Crystal Treadway was amazing and helped me with the purchase of a new car. I definitely would recommend her to others. And to remind you I came all the way from Maryland and it was surely worth it

Jen P

31 de ago. de 2016

Jose Escobar was very helpful and patient with my car buying experience. I reccommend buyers to him if you have any car buying needing in the future.

Edward Elmandorf

27 de ago. de 2016

Both Laquisha Turner and Max Manu were very friendly and helpful in our purchase of a used car. Sheehy Ford of Springfield VA , came through for us.

RandTO

21 de ago. de 2016

Worked with Crystal Treadway on our third car from Sheehy. She was kind and courteous. Joe Bond worked with her closely to ensure we got the deal of a lifetime on our new Ford Fiesta. We will always and ONLY deal with Sheehy. Just this week, called Sheehy and dealt with Joe personally. He does not blow smoke and will wotk with you honestly and fairly.

Cynthia Gernatt

6 de ago. de 2016

Reza Kabir was wonderful in helping me buy a new car.

Ethan U.

6 de ago. de 2016

Just bought a new car from Sheehy Ford of Springfield. Maxxx Manu helped me buy my new car--still can't get over the elation of how great it is--and was very patient and understanding in helping me get my new car. Experience buying the car was made great, and easy from Maxxx being able to speak in car talk.

EUtt46

5 de ago. de 2016

Maxxx Manu, you sir are awesome. Patient and understanding throughout my first time buying a brand new car. Completely blown away by the fact that there are people who can speak car talk like Maxxx and be professional as well. Definitely would recommend speaking to Maxxx, for he has a thorough understanding of every aspect of the car. I knew about the under-hood engineering, as did Maxxx, but I am astounded by Maxxx's ability to explain the features inside the cabin in a way that a person that isn't used to stuff like that can understand. BTW, I still can't stop smiling like a little kid who got the toy he wanted most for Christmas.

Abhagirat

4 de ago. de 2016

My husband and I have recently been in the market for a used car. After going to three dealerships prior, we decided to stop by Sheehy Ford in Springfield. We were helped by Reza Kabir, who was very nice and knowledgable about the types of cars we were interested in. He had very good customer service and answered all the questions we had. He was also willing to stay late to help us through our process. I reccommend Sheehy Ford to anyone in the market to buy a new/ used car. Ask for Reza!!

James raymond

2 de ago. de 2016

Easy car sale. Sales woman was perfect and i couldnt have asked for a better experience.

Petty

24 de jul. de 2016

Maxxx Manu is first class! We have purchase several cars throughout the years and this was by far the best experience we've ever had. Maxxx was able to get us the most competitive price in the region and was an absolute pleasure to work with. Positive, attentive, professional and proficient are just some of the words that come to mind when we reflect on our car buying experience with Maxxx and the team of professionals at Sheehy Ford Springfield. Thank you!Rob & Michelle Petty

Bthomas

23 de jul. de 2016

I contacted Sheehy Ford a few days ago after 3 weeks of searching for a new Ford Focus SE Sedan. I spoke with Maxxx over the phone and I informed him of the other offers I had from other dealerships in the area (one of them I thought was the best I could get and I was about to go buy that vehicle the next day). After talking with Maxxx for 5 minutes on the pgone, he promised he would "beat that overall price before my trade-in." I of course was skeptical, but 24 hours later I purchased the Ford Focus SE Sedan from Sheehy I wanted for the exact price Maxxx had quoted me (no extra fees or anything). I will say Maxxx might come off as somewhat disingenuous and a typical car salesman,, but I guarantee you will like him as you get to know him. My best advice is know what car you want before you go in there and Maxxx will get you in that car for as little money as possible. Also, the biggest surpise of all was the "Sheehy Easy Price" online was actually the price I paid. I was amazed. So, if you are in the Springfield area, go to Sheehy Ford and see Maxxx. He will get you the best deal around!

davrot

18 de jul. de 2016

Recently purchased a used vehicle from Sheehy. Buying a car IS NOT my favorite weekend activity.The process was seamless and enjoyable thanks, Crystal Treadway!

Mzd12

17 de jul. de 2016

Maxxx Manu was awesome. When we purchased our used car it only came with one key and he tracked down the second key for us and called us to let us know also a week after our purchase he called to make sure everything was okay. Maxxx is the man.

Margrette

16 de jul. de 2016

Customer service was great. Our sales consultant Reza K. Was awesome. We had a very good experience purchasing a vehicle.

Bob

16 de jul. de 2016

The best car buying experience ever. No pressure what so ever. Maxx made sure all went well with the deal. I would recomend him for any car purchase Thanks Maxx

Carol "a highly satisfied customer" Williams

15 de jul. de 2016

My sales representative Laquisha Turner was highly competent, efficient and knowledgeable. She went above and beyond to insure that I got what I came for.She was recommended by my aunt Cathy Brandon and I will follow suit by recommending my family and friends as well.

Ashford426

15 de jul. de 2016

If you're in the market for a new car, Sheehy Ford is the place and Laquisha Turner is the sales rep to get the job done, My experience was pleasant and hassle free. I would highly recommend Sheehy Ford to all my friends and family.

Alexus

13 de jul. de 2016

My experience was fantastic!!As I arrived I was greeted by Jose Escobar in the lot while browsing for a car, unfortunately the car that I wanted to test drive wasn't there, but that didn't stop him he gave it his all and helped me find a car within my price range and that I liked. He made sure that I was satisfied with my experience and also called to make sure that the car was fine and running good. I have to say if I needed to get another car and or give a car service to a friend I would choose going with Jose. Excellent experience!!!

TButcher

12 de jul. de 2016

I know that there are a lot of negative reviews out there when it comes to car dealerships, but I did want to take the time to talk about my recent experience at Sheehy Ford Springfield VA. I had initially gone to the dealership on a whim to see what options, if any, I had in replacing my tired 2004 Kia Optima with something a bit newer and a bit less tired. Realistically, I knew that I would probably end up with another used vehicle and potentially inherit costly repairs and service issues down the road. Enter Mary Miller, Sales Consultant extraordinaire! Mary was so welcoming and friendly and immediately made me feel at ease. There was absolutely no sense of any pressure or the hard sell from her she was very knowledgeable about the Ford products and passionate about the advantages they would offer me. She listened to my needs and wants and promised to find me the right car, at the right price and she did exactly that! Through her efforts, I am now leasing a 2016 C-Max Hybrid and couldnt be happier a new vehicle that is definitely the right fit for me and my lifestyle! Even after driving off the lot, Mary has continued with her excellent customer service and followed up with me a couple of times to make sure that all is well with my vehicle and that there are no issues. Her commitment to service and attention to quality continues even though the deal is done and I am very pleased with the sales experience at Sheehy Ford. Should you stop in to the dealership, I would highly recommend you ask for Mary Miller at Sheehy Ford to assist you you will be happy you did!

Edgebuyer

9 de jul. de 2016

We just bought our family's 4th car through Maxxx Manu, and as always, he was a trusted and thoughtful partner in the sales process. I recommend him wholeheartedly.

Honeys.ebay

1 de jul. de 2016

Found my car super quick and at a very good price. And it was everything that I wanted. Also extremely professional and very patient and nice. Would work with this sales person again. Highly recommend Antoine Tindal.

Sandra Reid

1 de jul. de 2016

I made telephone contact with Maxx Manu regarding a new car purchase and he followed up without hounding me about purchase. He listened to my needs and selected the right car for my budget. The day I purchased the car, Maxx and Joe worked to get my price where I wanted it without too much wasted time or needless haggling. Charm and Karla were efficient and friendly and my new car sparkles thanks to the guys in service (whoever you are)! I would recommend this dealership and look forward to all my encounters being positive.

rgburnie

28 de jun. de 2016

Laquisha was a great sales person, quickly understood what we needed, lined up some options and we had the decision made in an hour! I'd recommend her to my friends.

MillerLite

28 de jun. de 2016

This dealer ship is the one that Costco auto program gives. And they also give you the sale person you need to make an appointment and Laquisha is one of them. She call me right away, and even email me the information about the car that I'm looking for. And even we don't have and appointment that day, she entertained us. She's great.

Darral Relerford

27 de jun. de 2016

The sales person Laquisha was open and honest with me throughout the entire purchase of my 2016 Ford Explorer.I appreciate this location the service was overall excellent.

CWR

26 de jun. de 2016

Great job by everyone we dealt with, especially Max our sales consultant. The service and support was excellent I would highly recommend this dealership to anyone wanting to buy a Ford.

JohnPatterson

26 de jun. de 2016

Maxxx was very friendly and helpful. He allowed me to take my time going over the car and he was very knowledgeable about its specifications and features. Ultimately the purchase was a breeze!

Reza Kabir

17 de jun. de 2016

Excellent service. Incredibly helpful, answered all of my questions regarding the vehicle and comparisons with other makes and brands. Even described features I didn't even know were in the car and then explained the financing difference between what I am paying and what I will be paying. I honestly came here just to look around and weigh my options, but meeting Reza and speaking with him truly made me not even want to shop anywhere else. Having been to other dealerships I can honestly say he is one of the nicest, most professional salesmen I have ever had the pleasure of doing business with. Thank you!! And make sure Mr. Kabir has my thanks as well!

Elfaz

13 de jun. de 2016

EXCELLENT car buying experience ever! Daniel Barajas at Sheehy Ford was extremely helpful and knowledgable. From the start to end he cared about what I wanted and he is not pushy at all. Overall everyone was friendly and welcoming, but Daniel is the best salesman who can make the car buying process very easy. Thank you Daniel for such an exiting and positive experience! Elfaz B

DIAUDDIN AL QAABIL

11 de jun. de 2016

1st i just want to say Thank you Soo much too Antony Ayala, and Maxxx Manu.Awesome Experience like always when dealing with Sheehy. Maxxx Manu, And Antony Really took care with me during my experience buying a new car. Maxxx Manu is very knowledgeable and really took his time to share step by step on my new car with all the latest features, and listen and took his time to answer all my questions.i highly highly recommend going through Maxxx Manu if u plan to purchase a Ford. Antony Ayala as always gave me the best deal on my new car, and the process was very quick. Thank you Antony! i will always continue coming back to sheehy for any future visits.

Darlene

10 de jun. de 2016

Great, friendly, no hassle, superior service from salesman JOEY GROSSO and finance/paperwork guru KARLA ARGUETA. Thanks for a great car buying experience.

DARLENE

10 de jun. de 2016

Made car buying an easy smooth process with a quick fair price after test drive. Special thanks for wonderful and friendly care from salesman JOEY GROSSO and finance office KARLA ARGUETA.

jsmithhdi

9 de jun. de 2016

I always come to this dealership to trade in and buy a new car. My salesperson: Uris Del Pozo was wonderful! He was polite, very knowledgeable, and had a good sense of humor.I also wanted to mention how great Kyu, the finance guy, was. His computer kept crashing for which he apologized a million times. He was able to figure out how to get me my dream car for the payments I wanted.Both of these people made this experience great!

Geoff

2 de jun. de 2016

Laquisha Turner was extremely professional. Nothing I asked was beyond her capability, including mailing some accessories to my out of state residence, when they weren't available when my car was delivered. The sales staff was equally helpful. When the advertised car was unavailable due to a recall, they found an even better car for essentially the same price. The facilities were under renovation during my purchase, so I didn't experience the new building.

Sbellimam

1 de jun. de 2016

Uris was so attentive to our needs. I was looking for a safe used car for my daughter to take to college. He listened to what we wanted. Showed us some cars/suvs and he went over the safety features of them all. On the test drive he really knew everything there was to know about the car. He answered all of our girlie questions. (With a smile)

eagles48

31 de may. de 2016

Michael was very helpful and caring. He applied no pressure and did everything in his power to get me a fantastic deal and my beautiful new Ford Escape. He was like a friend not a salesman. I would recommend him to anyone. most salesman apply pressure but with "Mike" it was his caring and friendly ways that made this special. I am very pleased with my new Escape and drove away feeling like I was not a customer but someone that Mike cared about. Thank you from the bottom of my heart.

JBJG1020

29 de may. de 2016

The salesperson, Brandon Smith, was very courteous and professional. He knows how to deal with customers. He is an outstanding negotiator. His approach of selling cars are very exceptional.

Jean

29 de may. de 2016

The salesperson, Brandon Smith, was very courteous and professional. He knows how to deal with customers. He is an outstanding negotiator. His approach of selling cars are very exceptional.

Rachel

28 de may. de 2016

I had a great experience buying my focus st from sheehy ford. Max was very nice and patient with me as I insisted on seeing every trim package of the focus st. They didn't end up having the car I wanted in stock so they had it shipped in the next day from God knows where. I loved it and the whole buying process was very easy and everyone was super friendly. My last car buying experience left a bad taste in my mouth so it was very refreshing to have everything go so smoothly this time around. I'm so glad I ran into Max when I first walked into the dealer. He's so sweet! Stop by and see him. You won't be disappointed!

JNZ MOM

26 de may. de 2016

My daughter was making her first new car purchase. We did a lot of online research and several local dealerships had contacted us to try to make a deal. Sheehy Ford got her the car she wanted with the exact options that she asked for, and the price was lower than any other dealership in our area. ...A thousand dollars lower! Steve Smith and Maxxx Manu were very nice and worked hard to get my daughter every rebate that she qualified for. Maxxx linked her phone up to the car so that she can be safe behind the wheel. He showed her many of the cars features and really introduced her to this car that she will probably own for the next ten years. She loves her new Ruby Red Ford Focus and she is so proud to tell everyone about her new car! Thank you Steve, Maxxx, and Charm for all your help.

MRandle

23 de may. de 2016

Great buying experience. Met salesman Dennis Cronin, who was very knowledgeable, and went for a test drive of a Fusion SE. No pressure and he did a nice job selling the car. Met sales manager Harry and he talked about his personal Fusion Energi, the great incentives, the nicer equipment like leather and power seats. He talked about the benefits of a PHEV, Plug-in Hybrid Electric Vehicle, and how you can run battery only for about 20 miles without engaging the gas engine.I'm coming off a Sonata hybrid lease and was not impressed with the mileage over a non-hybrid. Honestly I was planning to lower my payment and go with a no frills model to commute to work, amd no more hybrids.But I liked what I heard from Dennis and Harry and I did some more research on the Fusion Energi. (I sold cars to put myself through college a long time ago and since then I've become a very thorough and cautious buyer.) My commute to work at Tysons Corner is 18 miles one way and we have charging stations in the parking garage. I realized that I could commute back and forth to work on just the battery power alone, saving gas and polluting less while in traffic for 2 hours each day!I went back in a couple of days layer to see Dennis and drive a Fusion Energi. Then Dennis and Manager Steve really treated me well and made me a fantastic deal. With the incentives on PHEV and the generous discount my payment went down from what I paid on my last car. But it gets better, the lease on my old car still had a month to go and I had a return fee to pay to give the car back. (Note Ford doesn't charge that fee at the end of their leases). Dennis and Steve worked it so the last payment and return fee on my old car were covered as part of the deal. About the only drawback was the small size of the trunk. When I mentioned that it just needed to be big enough to fit my golf clubs Steve got a big smile on his face and told me about his days as a professional golfer. To cap off a great deal Steve has offered to play a round of golf with me and give me some on the course pointers! Who goes to buy a car and ends up with a free lesson from a PGA pro? Again thanks to salesman Dennis Cronin, managers Steve Smith, Harry and the finance manager for making it easy to buy and a pleasure to do business with Sheehy Ford in Springfield.Thank You,Michael Randle

dakotaAndhailee

21 de may. de 2016

Maxxx Manu was so awesome! He helped me and my husband find our dream car! HE MADE IT HAPPEN and we couldn't thank him enough!

R. D. Whitaker

18 de may. de 2016

Once I made up my mind on what I wanted it was all down hill from there. Quick easy negotiation on a great price.

Rob

17 de may. de 2016

La'Quisha Turner Best sales person yet. Went over and above.Promote her Now!!!

AScott7254

17 de may. de 2016

La'Quisha Turner is absolutely THE BEST sales person I have ever encountered! She was extremely knowledgeable on both vehicles I was interested in looking at. She was calm and patient as I asked questions about the vehicles, warranties, services, etc. She was open and direct, and explained EVERYTHING! She not only printed the window stickers and went step by step about the cost and perks on the vehicle I went to see, but also the vehicle they had brought down from Maryland (for me!) AND a vehicle I was interested in seeing at another dealership. Though she has already walked me through everything, La'Quisha set me up with Q to help with the finance stuff with my car who just as wonderful as she was. I was pretty well determined that even if I had not bought was not my dream car (the one they brought to Springfield from Maryland) I still would have worked with La'Quisha and bought a car from her because she was THAT honest and fabulous. I absolutely recommend this dealership now, but most importantly I recommend asking for La'Quisha. --Amy 2015 Ford Escape of my dreams :-)

heart266

17 de may. de 2016

La'Quisha Turner is absolutely THE BEST sales person I have ever encountered! She was extremely knowledgeable on both vehicles I was interested in looking at. She was calm and patient as I asked questions about the vehicles, warranties, services, etc. She was open and direct, and explained EVERYTHING! She not only printed the window stickers and went step by step about the cost and perks on the vehicle I went to see, but also the vehicle they had brought down from Maryland (for me!) AND a vehicle I was interested in seeing at another dealership. Though she has already walked me through everything, La'Quisha set me up with Q to help with the finance stuff with my car who just as wonderful as she was. I was pretty well determined that even if I had not bought was not my dream car (the one they brought to Springfield from Maryland) I still would have worked with La'Quisha and bought a car from her because she was THAT honest and fabulous. I absolutely recommend this dealership now, but most importantly I recommend asking for La'Quisha.--Amy2015 Ford Escape of my dreams :-)

Crbll23

15 de may. de 2016

My saleman was very helpful to help me get the car I wanted very easy transactions Fast service Very friendlyGood overall got I good deal in my purchace

kepola47

12 de may. de 2016

Mary Miller was a caring sales person and she is actually the reason why I purchased my car at this dealership. I felt like she was up front with me about the goings on. She seemed to actually care about the whole buying experience for me. The dealership itself was under going a lot of changes to include the buildings and the staff. But Mary was tride and true through it all. I would definitely purchase another car from her. She deserves 5 stars for sure.

Ricky

11 de may. de 2016

Maxxx Manu is simply the best sales representative .From the time he met me on the lot all the way to the finance ,he did everything he said he was going to do including getting me approved .Definitely will recommend Maxxx Manu and the entire Sheehy Staff and Kyu the Finance guy.Thank you all

StephanieDOTcom

9 de may. de 2016

I loved my experience, very pleasant people and I really have to give thanks to Dennis Cronin for providing awesome customer service thank you so much :)

J P O'Neal

4 de may. de 2016

Our sales representative, La'Quisha Turner, was extremely knowledge about all aspects of the Ford products. She arranged for the vehicle to be transported to the Springfield, VA locations from another Sheehy location for our convenience. Upon delivery she patiently demonstrated all the electronics features and new safety enhancements. Encouraged us to call or return for a refresher course on the use of electronics new to us. La'Quisha is a Very Valuable member of the Sheehy team.

clueless in DC

4 de may. de 2016

Maxxx went out his way to be extremely helpful in this endeavor to acquire a car. Went out his way to pick me up even. Highly recommend you come here to get a vehicle.

Nataniel S

4 de may. de 2016

La ' Quisha was amazing. The service and care was thorough and quick. She helped me pick an awesome mustang with great specs and even spent the extra time to show me the inside features. I would definitely recommend her and Ford Sheehy to my friends.

Mustanggirl

3 de may. de 2016

Maxx did an excellent job at helping us in buying our mustang. He was very knowledgeable of the car so when we got in it for a test drive he was better able to help us with the features. He helped the car buying experience go as smoothly as it could and we appreciate it very much. If you go to Sheehy make sure and ask for Maxx. You won't be sorry.

SSESSON

1 de may. de 2016

Went here after an accident that left me with no car. I felt so depressed and defeated after this car accident that wasnt even my fault left me with nothin. My experience as Sheehy Ford with Maxxx was absolutely amazing. He got me into a 2010 Mercury Mariner. I cant even express how much I truley appreciate all of his help with this. When it comes to Sheehy Ford and their salesmale Maxxx I give them and A+++. Thanks Sheehy and Thanks Maxxx

newcarbuyer

30 de abr. de 2016

Maxxx was a very knowledgeable, friendly salesman and I couldn't be happier with my new car. Definitely will go back to Sheehy Ford for my next car.

RIP_Prince

27 de abr. de 2016

We recently purchased a car at Sheehey Ford in Springfield, VA after shopping around at a few other local dealerships. The salesperson was pretty helpful (will write a review for him soon), but I am astounded by the $600 processing fee that's basically straight profit for the sales manager and dealership. Many, if not all, dealerships are doing this now, which is a sadly becoming the norm in Virginia. (More on this below).TRADE-IN OFFERUnfortunately, my wife and I both work full-time and we have one family car, so I don't have time to sell it myself for retail value. So, I fully expected to lose $3-4k trading it into a dealer, who will offer "Black Book" action value (typically from Manheim). However, the sales manager totally lowballed my trade-in, probably because he knew they were losing money since I was paying cash and not financing. Thankfully, another place offered me several thousand dollars more for my car, so I sold it to them instead. (-2 stars for lowball offer)After agreeing to buy the car from Sheehey Ford, next came two additional front- and back-office salespeople who spent about 15 minutes trying to sell me on extra 3rd party warranties and such to which I repeatedly declined. This is pretty standard for nearly all dealerships, so nothing wrong with the practice, but it's somewhat annoying and wastes my time, so -1 star. Facts about Processing FeesIn the state of Virginia, a processing fee is NOT required by law and is 100% set by each dealership, not the manufacturer. Surrounding states like Maryland actually impose limits to these fees, while VA dealers are free to set them at their discretion. #PROTIP: Drive 20-ish minutes to Maryland where fees are capped and buy the same car there and automatically save at least $200-$400, or go to Carmax in Potomic Mills ($300 processing fee) or Carmax in Dulles ($200 processing fee). (-1 star for $600 processing fee)

Kyms

25 de abr. de 2016

Maxxx is the salesman that helped my husband and I find and purchase my truck. He was amazing, friendly and understanding of what I was looking for and what I needed. He even set up my bluetooth in my truck for me. Please tell him Thank You for me. He truely made the whole process easy and painless.

JULISES ABDON

23 de abr. de 2016

My sales rep Mr. Dennis Cronin was very professional, honest, and went above and beyond. He made me feel like priority and made sure I got the best deal. If you want great treatment and experience in purchasing an new vehicle go see him. Please recognize this guy as he is a great sales rep!

JC

20 de abr. de 2016

I recently purchased a 2016 Ford Fusion from Sheehy Ford and I had a very pleasant expierence. My sales consultant Uris Delpozo was very knowledgeable and very personable. I couldn't have asked for a better person to deal with. I would recommend him to anyone in the market to buy a new Ford. Everyone else in the purchasing process also did a good job. As I said earlier, my experience was very pleasant. JC

Martin Messina

20 de abr. de 2016

Great purchase experience, with no surprises. i would recommend Sheehy Ford Springfield and La'Quisha Turner

Chatty789

19 de abr. de 2016

I was so happy with the service I received that when a friend of mine needed a new car I asked Laquisha at Sheey Ford. Now she is very happy with her new Car as well.

Hammer

19 de abr. de 2016

My salesperson, La'Quisha Turner, was outstanding in every respect. Diligent during and after the sale, she provided the best buying experience I have had in decades of buying cars. Just great!

RachRob

16 de abr. de 2016

Mary Miller was great. She is very personable and helpful. The car buying process is, of course, long but the employees are very friendly and helpful.

Mr. Watts

12 de abr. de 2016

Over all excellent car buying experience. sale rep( Daniel Barajas) was outstanding, very knowledgeable and patient. Wasn't pressured to buy, but given serval options to choose from. Other than the dealership still being under construction the overall process went smoothly. drove away with the truck I was looking for at a great price. thanks.

Carla7

12 de abr. de 2016

Uris was a great! I bought a 2016 infusion se last week, and he made sure everything went well! Took care of us, I will totally buy a car from there again in the future!

Brenda Bowling

8 de abr. de 2016

We were looking for a specific vehicle for our business. We located the vehicle Springfield Sheehy online. Max greeted us. He was very professional and knowledgeable. It was the most pleasant buying experience. When we are in need of another vehicle, we will only contact Max. We know he will search the market and locate a vehicle we are looking for. There is no need to go from dealership to dealership and waste time. Start your search at Springfield Sheehy and ask for Max!!!

JJK

7 de abr. de 2016

I recently bought a new Fusion Hybrid and both Maxxx and Asburton were very polite and helpful during the sales process. Asburton was very easy to work with (and answered all of my questions very honestly) and Maxxx was very technical and offered a lot of advice relating to the MyFordTouch and other hybrid-specific features that the car had to offer. The price was fair (I went in with a USAA car buying price to eliminate any hassle) and the process of finalizing the purchase was smooth (and time consuming too, which is to be expected). Overall, I'm very pleased I chose Sheehy Ford in Springfield for my new car purchase!

Pam Smith

7 de abr. de 2016

If you want a positive, stress free car buying experience, go to Sheehy Ford of Springfield and see Austin Bacon. Austin is very attentive, knowledgeable of the cars, and keeps you informed every step of the process. He even made my test drive fun, taking me on roads that allowed me to thoroughly test the maneuverability of the vehicle. He worked out a great deal for me and I am loving my Ford Explorer. Thanks again Austin!

JJK

7 de abr. de 2016

I recently bought a new Fusion Hybrid and both Maxxx and Asburton were very polite and helpful during the sales process. Asburton was very easy to work with (and answered all of my questions very honestly) and Maxxx was very technical and offered a lot of advice relating to the MyFordTouch and other hybrid-specific features that the car had to offer. The price was fair (I went in with a USAA car buying price to eliminate any hassle) and the process of finalizing the purchase was smooth (and time consuming too, which is to be expected).Overall, I'm very pleased I chose Sheehy Ford in Springfield for my new car purchase!

Mahfuza Akhter

4 de abr. de 2016

I'm a new driver. I got my driving license last year. I haven't drove a lot. I just need to practice driving by knowing the road. My aunt friend Mary Miller is a great sales person. She helped me to get my first car. I'll highly recommend her.

JJSalas

29 de mar. de 2016

Drove up to Sheehy in Springfield on a Friday night after having a horrible experience at another dealer. Right away we were greeted by Maxxx Manu. He was extremely welcoming and friendly. Maxxx asked what we were looking for and we told him the cars we were interested in. He helped us make a decision based on the cars he had and what would be best for our family. We filled out the application and he said it would take about 45 minutes. 30 minutes later we were called into Anthony's office I believe he is the finance manager, and he gave us the numbers. Once we agreed on what we wanted we started signing papers. Both Anthony and Maxxx were helpful and understanding and we are so grateful to both of them for everything they did for us. The whole staff is so friendly. My husband and I are so happy we went to Sheehy.

JJSalas

29 de mar. de 2016

Drove up to Sheehy in Springfield on a Friday night after having a horrible experience at another dealer. Right away we were greeted by Maxxx Manu. He was extremely welcoming and friendly. Maxxx asked what we were looking for and we told him the cars we were interested in. He helped us make a decision based on the cars he had and what would be best for our family. We filled out the application and he said it would take about 45 minutes. 30 minutes later we were called into Anthony's office I believe he is the finance manager, and he gave us the numbers. Once we agreed on what we wanted we started signing papers. Both Anthony and Maxxx were helpful and understanding and we are so grateful to both of them for everything they did for us. The whole staff is so friendly. My husband and I are so happy we went to Sheehy.

L. Davis

22 de mar. de 2016

I dealt with Laquisha Turner, & she was great! She got me everything that I was asking for, along with Whitney with the add-ons. I must say that every one in there was helpful, I would definitely buy here again

Subi_BRZ

17 de mar. de 2016

I bought a used Subaru BRZ about two weeks ago from Sheehy Ford. I worked with Max Mammadov. He was honest and did not promise anything he couldn't do. The price was fair and any fees, taxes, etc. were said clearly before the agreement was made. The car was missing a key and Max said he would get it from the previous owner or get a new one from Subaru a week later I got a call to come pick up the second key. Best experience I've had buying a car by far.

KelseyDPhipps

15 de mar. de 2016

I bought my Ford Escape brand new from Sheehy Ford of Springfield in 2013, when I was a newly minted attorney. Fast forward to today, March of 2016. Im 36 and Ive been diagnosed with Multiple Sclerosis, which has begun to take my mobility. I have been unable to work for much of the past year and Ive had to move to Baltimore to cut my rent by two thirds to get by. Making my car payment used to be no problem, but with my health expenses rising and my income dwindling, I desperately needed to cut my monthly expenses, STAT. I remembered how great the finance guy at Sheehy had been during my first purchase in 2013, so, I went in person to Sheehys dealership in Springfield to lay it all out there and ask if there was anything they could do to help me lower my monthly car payment given my new health situation and declining disability. Sheehys sales person Mary Miller, along with the rest of the team at Sheehy, literally spent the next ten hours that day plotting and planning with me, running every option they could on their lot, and any other of Sheehys lots across the area, to see if they could help out New cars with incentives, Certified Pre-Owned Cars, Used Cars, Leases on new cars Thats a LOT of math. After all that math, a couple of test drives, and one firm handshake, Mary found the right car for me that not only lowered my monthly payment, but kicked me back $1,300 in cash incentives, AND it is a C-Max Hybrid, so it will save me on gas. (Im now getting over 40 miles to the gallon, and I have a lead foot!) I love my new car. And I love Mary and the people at Sheehy for what they did for me. Its hard to find real kindness these days, but to find it in a car dealers showroom in spades Well, its just not business as usual for most places these days, but it is at Sheehy. Mary Miller especially went out of her way to help me. After a long day of working with me on this, Mary went out and put the the new tags on my new car that night, literally in a brewing snow storm, and helped me move my stuff from my old car. She's a superstar. I'm lucky to have her in my corner. Thank you, Mary. You're the best. I would send my best friend, my mom, and my own kid if I had one, straight to Mary Miller at Sheehy Ford to buy a car, to service a car, or for any of the other services Sheehy offers. Sending your family members to Sheehy is like keeping it in the family, because thats how they treat you at Sheehy Ford of Springfield. Like family.

jessgonza88

15 de mar. de 2016

Maxx is an honest and hard working person! I highly recommend him at this dealership, he is on top of everything! He will call you back as soon as possible if you have a question, and he is really helpful. He took his time with me, and really believes in customer service. He knows his stuff!

kelseydphipps

15 de mar. de 2016

I bought my Ford Escape brand new from Sheehy Ford of Springfield in 2013, when I was a newly minted attorney. Fast forward to today, March of 2016. Im 36 and Ive been diagnosed with Multiple Sclerosis, which has begun to take my mobility. I have been unable to work for much of the past year and Ive had to move to Baltimore to cut my rent by two thirds to get by. Making my car payment used to be no problem, but with my health expenses rising and my income dwindling, I desperately needed to cut my monthly expenses, STAT.I remembered how great the finance guy at Sheehy had been during my first purchase in 2013, so, I went in person to Sheehys dealership in Springfield to lay it all out there and ask if there was anything they could do to help me lower my monthly car payment given my new health situation and declining disability.Sheehys sales person Mary Miller, along with the rest of the team at Sheehy, literally spent the next ten hours that day plotting and planning with me, running every option they could on their lot, and any other of Sheehys lots across the area, to see if they could help out New cars with incentives, Certified Pre-Owned Cars, Used Cars, Leases on new cars Thats a LOT of math. After all that math, a couple of test drives, and one firm handshake, Mary found the right car for me that not only lowered my monthly payment, but kicked me back $1,300 in cash incentives, AND it is a C-Max Hybrid, so it will save me on gas. (Im now getting over 40 miles to the gallon, and I have a lead foot!) I love my new car. And I love Mary and the people at Sheehy for what they did for me. Its hard to find real kindness these days, but to find it in a car dealers showroom in spades Well, its just not business as usual for most places these days, but it is at Sheehy.Mary Miller especially went out of her way to help me. After a long day of working with me on this, Mary went out and put the the new tags on my new car that night, literally in a brewing snow storm, and helped me move my stuff from my old car. She's a superstar. I'm lucky to have her in my corner. Thank you, Mary. You're the best. I would send my best friend, my mom, and my own kid if I had one, straight to Mary Miller at Sheehy Ford to buy a car, to service a car, or for any of the other services Sheehy offers. Sending your family members to Sheehy is like keeping it in the family, because thats how they treat you at Sheehy Ford of Springfield. Like family.

gstavros

14 de mar. de 2016

the services were outstanding and everyone made me feel comfortable. Omar was a pleasure to work with and went out of his way to give the best deal

Gus Stavros

14 de mar. de 2016

I worked with salesman Asburton Milson at the Sheehy ford location. he was a pleasure to work with and answered all my questions and concerns . he was very knowledgeable on the information of my new car purchase. very pleasant at all times during my visit and up to the purchase and delivery of my new car. he should be commended on a job well done

mjcnlc2016

13 de mar. de 2016

Maxxx Manu was great to deal with and we had a fantastic experience. We called Maxxx from another dealership and he was able to beat their price for a new 2016 Ford Focus S!

Mserrano

12 de mar. de 2016

The service was beyond what we expected. From the moment we parked and got out of the car where we had a warm greeting, to selecting our new car, every detail was explained and the process with customer service and the finance manager. Major kudos to Maxxx Manu that went above and beyond helping us to get the right car for us. We are very happy with Sheehy Ford and Springfield's service!

Manu

12 de mar. de 2016

Uris DelPozo, thanks for your assistance. It was my first time in a dealership, that's why I was nervous but thanks to you I'm very satisfied now. I got a car and I just can say thanks for your kindness. You are a nice guy. I recommend this salesman to everybody, he's the best salesman I've ever met. It has been a pleasure to buy from your dealer, thanks.

Manu

12 de mar. de 2016

Uris DelPozo, thanks for your assistance. It was my first time in a dealership, that's why I was nervous but thanks to you I'm very satisfied now. I got a car and I just can say thanks for your kindness. You are a nice guy. I recommend this salesman to everybody, he's the best salesman I've ever met. It has been a pleasure to buy from your dealer, thanks.

Michael23608

7 de mar. de 2016

I can't praise everyone evolved enough from this dealership!!! I was in and out in record time for me and enjoyed ever bit of the process. From my sales person Uris, to the sales manager Steve, and even Anthony in finance!! I will be recommending all my family and friends to Sheehy Ford of Springfield over all the other local competition. ESPECIALLY Ted Britt and Jerry's!!!

tjzamfino

6 de mar. de 2016

My girlfriend and I were shopping around and chose to buy a vehicle from Sheehy in Springfield. My family, personally, has always bought from Sheehy and it's always my go-to when life looking to purchase a new vehicle. We pulled into the lot and was immediately greeted by Mary with a warm welcome. We came to the dealership with a few vehicles in mind but after considering a few financial factors, we were forced to consider other options that better met our budget. Mary was very helpful in offering us other options that weren't going to break our pockets. Not only was she very knowledgeable of the vehicle and the Fors brand, but she was also very kind and honest with us and really helped us choose the vehicle that was safe and best for us. Even after all the paperwork and financials, Mary continued to provide us excellent service and go the extra mile to ensure we had a great experience. I would recommend buying a car from Mary and Sheehy and will definitely be a return customer. Thanks, Tommy and Daniella.

mustang girl

3 de mar. de 2016

I have just purchased another Ford Mustang from Sheehy Ford. This time LaQuisha Turner was my sales person. She was, and still is awesome. She answered all my questions and is still there to help after my purchase. She is patient and caring. I also love Shane Mullins in the parts department. She was manager of service, but has moved to parts. I can tell you that Shane is ONE OF A KIND. She always took such good care of me in the service department, so I miss having her there. I highly recommend these two ladies if you ever need help and great service.

Slouch

2 de mar. de 2016

Was undecided on actually getting my 2015 Edge, but wasn't forced into making a decision until I was ready for it. Singh was great in making sure I got what and wanted and didn't oversell.

banspoko

29 de feb. de 2016

I purchased a 2013 FORD EXPLORER and Maxx Manu did a very good job. He very good in dealing with customers. I surely will recommend you to friends and family. Thanks

Jeff Haynes

29 de feb. de 2016

Overall experience was fantastic. The people there really helped with any questions or concerns.

Lynn M.

23 de feb. de 2016

La'Quisha Turner worked extensively with me via e-mail before I ever made it to the showroom. When we got to the showroom, the vehicle we had been dealing with had been sold... but NO WORRIES, La"Quisha had the information on several other vehicles by the time we arrived that fit the options we were looking for. She met us and let us look at several vehicles until we found the RIGHT fit. Once the purchase was done, she took the time to explain ALL the options. She had to teach this "old dog" lots of new tricks with all the options that were on my 2016 ESCAPE, but she took her time and made sure I felt comfortable before I left. Even after the purchase, I've contacted for information and she quickly responds. She is the BEST sales person I have ever worked with.We scheduled to have our windows tinted by the dealership and that process was very smooth and done just as promised.

Chad

21 de feb. de 2016

I went into this dealership just to look around because I wanted to get a bigger truck. I have never owned a Ford but have always admired the F350's. These guys didn't have one in my price range so they found one and had it transported to their lot. Was exactly what I wanted and then some. I will be back to visit these guys again when I get ready to get me another car!! Was not overly pressured with anything at all. The only bad thing I have to say about this dealer is about their parking situation. With them being under construction it is super inconvenient to get in and around that lot.

James Epley

21 de feb. de 2016

I went into this dealership just to look around because I wanted to get a bigger truck. I have never owned a Ford but have always admired the F350's. These guys didn't have one in my price range so they found one and had it transported to their lot. Was exactly what I wanted and then some. I will be back to visit these guys again when I get ready to get me another car!! Was not overly pressured with anything at all. The only bad thing I have to say about this dealer is about their parking situation. With them being under construction it is super inconvenient to get in and around that lot.

as12345

20 de feb. de 2016

Great service, the sales person was very helpful and patient. Got a great deal on a new car and feel happy with the decision I made.

Raghda

14 de feb. de 2016

I went to Sheehy very skeptic and anxious because my budget was very limited. It didn't take Laquisha Turner long to gain every drop of my trust and confidence. I felt she was on my side, making sure I am getting a good deal, giving me more than I had hoped for, and most of all, within my limited budget. She introduced me to the best car I have had so far, a FORD Focus. I love my car and cannot imagine my life without it, and cannot understand why I didn't take this step a long time ago. Getting the car has been a great experience, coupled with a reassuring feeling that I can call my sales lady any time to ask about things. Laquisha is a super sales woman. I believe that Laquisha has made me a Sheehy customer for life..

mjbridgwood

13 de feb. de 2016

I purchased a 2014 Nissan Versa from Sheehy Ford this winter. I couldn't be happier with my car. The staff was extremely helpful and made it their priority to serve my needs. Thank you Laquisha for being a fantastic salesperson and truly making it easy. I would definitely recommend this dealer to family and friends.

F150guy

13 de feb. de 2016

Right vehicle, good price, willing to negotiate at the sales manager level. They were polite, Scott was very good. Finance closing was disorganized. Overall less than filling experience.

ms22315

9 de feb. de 2016

George McIntosh was a HUGE help to me over Thanksgiving w/end. That's a terrible time to car shop (not that any time is good), but he was professional, kind, patient, funny ... Dealing with me is no picnic, so I really have to give George a lot of credit. No hard sell. Just a fair deal - which I very much appreciated.

Jose

6 de feb. de 2016

I would like to start by saying thanks! I had the best customer service I ever experience. This dealership is best hands down. A very special thank you to Omar, Uris and Asburton Milson you all went the extra miles so I can get the best deal.

Ratnerco

4 de feb. de 2016

Jerry Boykin did a great job with our 4 van purchase. Trucks were outfitted exactly how we wanted. He stays in touch with you thru out the process. Greatjob Jerry

Hudd

2 de feb. de 2016

The service department staff is great! I came in for recall notices and services. After arriving at the service department and finding out I was given misinformation by the call center, I expressed my grievance to the lady at the counter. She was 100% professional and let me speak to the supervisor. The supervisor was 100% professional as well, and gave me confidence that the service department staff cares about its customers. Although I wasn't pleased with the call center, my first impression couldn't have been better. Clean facility and a staff that dresses and behaves very professionally.

Mustafa Gunaydin

18 de ene. de 2016

Thjs is the best experience i had. Specially Omar the manager was very helpful. He explained everything in details and gave good price. He is great.

2014Ford

13 de ene. de 2016

I have had nothing short of excellent service working with Bouquet. He was very attentive to my needs and wants which resulted in obtaining the my 2014 Ford Escape....fully loaded!!!! Thank you Bouquet!

QB

11 de ene. de 2016

The sales person Laquisha was open and honest with me throughout the entire purchase of my 07 for fusion.I appreciate this location the service was overall excellent.

Chris I F-150

9 de ene. de 2016

Uris was very helpful, very knowledgeable and very professional as I purchased my F-150. The sales manager was no non-sense and wanted to make a deal. By being honest, he cut through the usual hassle and made things easy. I would highly recommend Sheehy.

BeachFX4

9 de ene. de 2016

LaQuisha made this very easy for me in every respect. Even better is that she could answer all of my questions about my F-150, which seems to be a lost art in today's sales force.

Chris I

9 de ene. de 2016

I had Uris as a salesperson during my purchase of a Ford F-150, he was very professional and very knowledgeable. His sales managers were no non-sense guys willing to do what it took to make a deal. I did not waste my time, which was great. The facilities are under renovation which made the experience a little hectic but Uris handled it very well. Overall I had a great experience and would certainly recommend Sheehy to others thinking of buying a ford.

Steve Clark

8 de ene. de 2016

I had great experience working with Bouquet Washington at Sheehy.He is a great guy and very knowledgeable about the vehicles that he sells.Great experience overall from road test to negotiation and final paperwork.I would recommend both Bouquet and the office staff at this dealership!

Herbert for 2016

6 de ene. de 2016

LaQuisha is an excellent salesperson and I was able to start paperwork to purchase my 2015 F150 pickup. I believe the pickup I am purchasing now is the one that fits me. It has been 17 years since my last Ford pickup and this 2015 F150 is the one I want. Thanks LaQuisha and hope 2016 is an excellent year for you.Herbert Zobell

PAJim

5 de ene. de 2016

Call and ask for LaQuisha, tell her exactly what you are looking for and she will find it. Bought my 2015 F150 from Sheehy at the price I was looking for, all because of her. She was persistent but in a good way. You will enjoy working with her. Jim from PA

kj4456

28 de dic. de 2015

The sales staff wasn't friendly at all. They barely greeted me when I entered the "dealership" - which has been relocated to a small, cramped room during renovation. Most of the management team were outside smoking when I walked up. I will never return....worst customer service!

Dave1

26 de dic. de 2015

On November 12, 2015, my wife purchased a 2014 Ford Flex, a Certified Used Car from Sheehy Ford of Springfield, VA. As it came close for the temporary tags to expire, my wife started calling the dealership inquiring about the permanent tags & title, and to express her concerns about the condition of the windshield, to see if it should be replaced because it had a sandblast appearance when in direct sunlight.Her inquires were never directly addressed. She was referred to the business office for the tags & title and was told that, the paperwork was not on my desk, so she could not do anything. This same inquiry was answered the same way two or three times. Not once did the women at this office offer to provide any help or say that she would look for the paperwork. Other phone calls were made to the Business Manager who did not answer her messages. My wife did finally get in touch with the salesman who had no answers, but did send out a second set of temporary tags.As time passed we did not hear from the dealership or the salesman (Robert Jacobs) with any answers to this problem. Finally my wife asked me to intervene with this situation. I started by talking to Mr. Jacobs, the salesman on 11-12-2015. He did not have any answers and had to be refreshed about the problem. Mr. Jacobs said he would look into it and call me back. He called and repeated to me the same answers he had told my wife which were, the paperwork was missing or that it was never sent over from Sheehy of Marlow Heights where the MD inspection was done, he did not know if the windshield was covered under warranty and that he would look in to it and call me back. On December 26, 2015 I called Mr. Jacobs, as I had not received a return call again. This phone call quickly became heated because there were still no answers to be had. I informed Mr. Jacobs that I was leaving town on the 28th of December and would not be back until the end of January. I needed a better answer. Mr. Jacobs insinuated that the paperwork was being held up because my insurance was no good or that the financing was a problem. I informed him that I knew for a fact that my insurance was covering the vehicle and that the vehicle was paid for in cash. I then told Mr. Jacobs that I wanted to know who his boss was and he said what did I need that for. I told him that I thought he was incompetent and wanted his bosss name. He continued to refuse me the name and eventually asked someone else what his bosses name was. At this point Jacobs became very ignorant and defiant, refusing to answer any more questions. He even told me if I wanted other names of authority, I would have to call and talk to the switchboard. I said I did not want the switchboard and he hung up on me.I called Sheehy of Springfield and asked for the General Manager and was forwarded to a Mr. Dave Parin. Mr. Parin, of course, did not know of this situation. I brought him up to date. He asked for additional information and resolved that the windshield was not covered in the warranty and that he would look into the tag problem first thing Monday morning and that he would express deliver the tags to my out of town destination. Mr. Parin also said he would contact me on 11-28-15 to inform me of the status.As for Mr. Jacobs, I wish no man any harm and definitely not to lose their job, but he needs to learn how to deal with the public with some degree of integrity. His handling of this sale and follow up are what give salesmen a bad name. He just wants to make a sale and forget you once you drive off the lot. Yea, he made a sale, but his lack of professionalism has led me to never want to do business with Sheehy again as well as telling and retelling this story to everyone I know and to never do business at Sheehy in the future. Of course Mr. Jacobs could care less because he made a sale.

car

28 de nov. de 2015

Luis was an excellent sales person. He was very kind and understanding and definitely wanted to help me find the perfect car. He made sure he explained all of the other benefits I could get from Sheehy. Overall a great experience with everyone else in sales and finance as well. Keep up the good work.

Eduaramaldo

18 de nov. de 2015

The service was great. The guys really were there to assist me when needed! The test drive really sold me on the car. I will recommend to more friends.

Lew's Pony

4 de nov. de 2015

Well what can I say !! the dealing with Luis was smooth as silk no worries no hassles and no pressure !!!! Keep up the good work Luis.....

KW

1 de nov. de 2015

Luis was a very good sales person. He followed up on the sales which shows he really has interest in the buyer. This is the 3rd vehicle purchased from Springfield.

Diaz

31 de oct. de 2015

I just wanna say thank you to Luis Escobar, he help me buying my New Ford fusion 2016 ,this guy is so friendly and make it easy the whole time .I totally recomend this dealer they never put any Kind of pressure on us. Thank you sheehy ford

Love my Focus

31 de oct. de 2015

This pass summer I had the pleasure to work with Luis Escobar, Beau Proctor they understood what my needs were, he made everything very simple and very smooth I'm SUPER EXCITED about my Certified preowned vehicle. When they say "It's EASY at sheehy" they mean it. I highly recommend this dealership.

atssep

29 de oct. de 2015

From the time I came in until the time I bought my car and left the dealership, Luis' attention to detail and to what I needed was exceptional.

adam.c.porras

27 de oct. de 2015

This dealership made this car buying experience the easiest one I have ever had. Thanks Luis Escobar and Antony Ayala for your assistance. Yall made this experience great and did not keep me there for a long time waiting on paperwork. Thanks again and I will be back

vwbeetle13

27 de oct. de 2015

This was my first time buying a car and I wanted something that could fit my budget, but was still a good working care. Ronald was very helpful, and helped me get a good price on the car I wanted. I purchased a 2 year old car that had just gotten in and needed some touching up as there were scratches in the paint and a small light missing in the front. I bought the car, and they had told me that it would be completely fixed and would be ready within the week. It was timely ready for pickup and the paint and interior looked brand new. Thanks Ron!

vwbeetle13

27 de oct. de 2015

This was my first time buying a car and I wanted something that could fit my budget, but was still a good working care. Ronald was very helpful, and helped me get a good price on the car I wanted. I purchased a 2 year old car that had just gotten in and needed some touching up as there were scratches in the paint and a small light missing in the front. I bought the car, and they had told me that it would be completely fixed and would be ready within the week. It was timely ready for pickup and the paint and interior looked brand new. Thanks Ron!

Explorerguy

26 de oct. de 2015

Very helpful and knowledgable staff. Luis is by far one of the best sales rep. Walk me thru the process. Help me find the car that I wanted and walk me thru all the features very attentive to my demands. Tony at financing was great also and the manager Daniel made me feel well taken care of. Making sure his guys did everything they could so I could get the best deal possible!! Thank you so much for such hassle free experience

newfusionowner

26 de oct. de 2015

Overall, was pretty happy with how my experience went. All the folks I dealt with were friendly and knowledgeable. I told them my budget, and what I needed to make the purchase work for me. They listened and helped get me the best deal possible. If I had one criticism... it's that prices advertised on the website aren't necessarily what you'll see on the lot. But the employees that helped me with my purchase were great, and I'm happy I went with this dealership.

SoozyQ

25 de oct. de 2015

I found the exact car I wanted on the website and headed up to check it out. The staff was very friendly which made the whole experience easy and they were also very accommodating (they let me "reserve" the car I wanted to give me time to make the two hour drive). I was able to trade in my car and leave that day with the car I wanted. Great experience!

HappyFordOwner

25 de oct. de 2015

I knew the car, trim and color I wanted in a car. Although it was not in stock at my favorite location (a favorite because of the service department and experience with another sales consultant in the Nissan store), it was found and brought to to the dealership within 24 hrs. No trying to sell me on another car in stock. Very pleased the dealership overall and especially with Luis Escobar, my friendly sales consultant who made it all happen. Thanks!.

DD-M4 x 556

23 de oct. de 2015

This is the second Ford that I purchased from Sheehy Ford. I walked in there with my 6 month pregnant wife and my 14 month old son. Luis Escobar greeted me at the front of the door and he was with me to the end. What I loved was that Luis was pushing his supervisor(s) to close the deal at the cost that I wanted as fast as I can because of my wife's condition and my little boy. It was the most painless and the fastest purchase in a car dealer. And I love my 2016 Expedition!! Look for Luis Escobar - he's the man that gets what you want fast!!

Srchmd

17 de oct. de 2015

It was our first time buying a car and we had visited about 5 dealers but we decided to buy it from this dealer because the saler helped us finding out the right car with the best service. This dealer is the best! :D

pook6615

13 de oct. de 2015

I showed up at Sheehy Ford with my choice narrowed down to a couple of vehicles. Mr Washington met me with a smile and warmth that put me at ease. He made the car buying experience easy and enjoyable. I ended up with the car I wanted at a price I was happy with. He took the time to explain everything about my new vehicle even on day when the weather was less than desirable. Overall, a great experience.

Lhend

12 de oct. de 2015

We have lease 5 cars from Sheehy over the years and it has been easy - I don't enjoy dealing with car dealers and have had too many bad experiences, but as long as I can I will go back to Sheehy - they bend over backwards to make the process easy and quick.

Steven C Morrison

29 de sep. de 2015

I had been searching the internet for either a Ford F-350 or a GMC Sierra 3500HD. I spotted a Ford dealership in Marlow Heights that had the perfect F-350 at the right price. But when I went there, they wouldn't honor the internet price. In fact they were $7,000 above the price. So I left and called Sheehy Ford of Springfield. they said they would honor that other dealers price. So I drove over there and did the deal.

Paul95

29 de sep. de 2015

They do their best to find the most reliable and affordable car and your budget. They also have great customer service and make you feel welcomed

R.Zimmerman

26 de sep. de 2015

I have bought four vehicles from Sheehy, always had great customer service. This time around I had to do a unplanned turn in for two new vehicles. The manager, Daniel and salesman, Luis, were both great and worked the entire day trying to getting me the best deal for what I required. Also, Over the past few years I have been having my vehicles serviced, the service center has always been great and pleasant. I highly recommend anyone looking for a Fore to check them out. They will impress you.

Van Fan

26 de sep. de 2015

Sales person listened to my specifications, checked on some some vehicles from a web search that were almost right, and produced just the right vehicle from inventory that was just unloaded from the transport vehicle.

Jill

26 de sep. de 2015

Excellent... We had the pleasure of having the manager Omar Siddiq assist us with my daughters first car purchase. She will forever be remindid of this sales teams excellent caring customer service. Thank you so very much.. Mr. Siddiq went above and beyond to assist us to make this the best car purcase ever!!!

Jill

26 de sep. de 2015

We just bought a new car from Sheehy Ford,Springield, VA. The manager that assusted us aling with the sales consltant was exceptional, Omar Siddiq. He went above and beyond to get us the car we wanted. Very nice experience. Thank you!!!!

Erica01

25 de sep. de 2015

This was my first time buying my own car and I can't say enough wonderful words about it. The staff here bend over backwards to get you what you want in such a respectful and patient manner - especially Mary Miller. She is absolutely phenomenal! You feel at home in her presence and you know you're being fully taken care of. Her priority is 100% the happiness of her customers which is so refreshing and I couldn't be more thankful for her and this dealership. Mary is an absolute blessing and joy to be around. I guarantee that having Mary's help in any car needs you have will be a beyond delightful experience and I can say personally that you will be so thankful to have met someone as lovely and as kind as her. I will always be a devoted customer to this wonderful dealership and honestly, I can't wait to visit again soon. You don't feel like you're in a car dealership, you practically feel at home thanks to the amazing staff and atmosphere. I will be recommending this dealership to everyone I possibly can because it's absolutely worth it! There's no doubt in my mind I'll be back here when the time comes for a new car. I'm absolutely in love with my car and it's because of the wonderful staff here that my car is everything I could dream of. Do yourself a favor and come to this awesome place!

Expeditious

8 de sep. de 2015

I was very pleased with my experience at the dealership. Everyone was friendly,courteous and seemed to act like they were family. The sales representative was helpful just asked a few questions about what I wanted, was there any other car I considered. He ( Cornelius ) went got the keys and a dealer tag and we went for a test drive. My point in all this is to say he and other members of the staff were about business. No pitches or side tracks just business. They all did what was necessary to close the deal. I got what I wanted and will recommend this dealer to people I know wanting to buy a car.Thanks so muchLeRoy Smith

Doug Sloop

8 de sep. de 2015

I went out of my home state to save thousands at Sheehy Ford of Springfield, VA. I always do a lot of research on the vehicle I plan to purchase. Once I have found out all I need to know about the car I want, I start searching the inventories of local dealerships first and contacting them if they have what I am looking for. Once I get a price from a dealer I start comparing to others. Over the past 13 years I have ended up in a Sheehy dealership in Virginia 5 times to purchase my new vehicles. I have NOT been able to beat a Sheehy deal in my home state to this day. This particular vehicle was purchased from Sheehy Ford of Springfield and I looked at 5 different dealers locally and 2 different ones in Virginia but none could compete with the deal I got here.

Elizabeth mcnamee

15 de ago. de 2015

Ron Sowell was the best! Definitely an experienced professional. He was courteous, kind, and delightful to work with.

Emilie0214

9 de ago. de 2015

Had a great leasing. experience. Had never leased before, they really took the time to explain how it would all work and worked with me. My boyfriend is looking for a truck in the near future and we'll definitely be going back to sheehy. I love my new escape.

CAG1186

2 de ago. de 2015

My car buying expierence was a wonderful one.i got a great car with a good price. Was treated with all due respect.Would surely recomd family and friends.my sales person was Cornelius.

Maryelaf88

31 de jul. de 2015

Come see cornilius he was very patient. Was able to help us out on amount of car. Perfect guy to buy a car from! It was a very long waiting but was able to get something home.

Sue's 2010 Escape

31 de jul. de 2015

I had to buy a second vehicle (college-age son) and was looking for good quality on a limited budget. Mary was very helpful and made the car buying experience MUCH LESS stressful. She is courteous, professional and a pleasure to do business with. She really does go above and beyond to serve the customer. Thanks so much for such a positive experience!!!

Jide

31 de jul. de 2015

Excellent service from both the sales rep and finance department. Got me an excellent rate. And the sales rep went above and beyond expectations for buying a used car

jimmy

29 de jul. de 2015

IF you have no idea about cars and mechanics , URIS delpozo is the man. Great experience wonderful customer service, always smiling great sales representative who is thorough and walked me through all of the details needed to make the right decision. Deal with URis and You will drive back home with a new car.

Author

28 de jul. de 2015

We walked in to the dealership not knowing what car we wanted. Mr. Washington approached us with a nice smile and great attitude. Within a few minutes, he was able to find us a vehicle with the desired milage and budget we were aiming for. I would totally recommend him to my friends.

fordescape1

28 de jul. de 2015

I just purchased the 2015 ford escape. I had been to many dealerships and determined it was exactly what I wanted, but no one treated me as well as Mary Miller did! She could read that I was a serious buyer and worked with me to get a reasonable price. She was very knowledgeable about Ford and really cared about my needs and wants. I truly left Sheehy of springfield satisfied thanks to Mary! After I purchased the car she even called me to follow up. I will definitely recommend Mary Miller to anyone I know interested in purchasing a vehicle!

Cmyersttt

28 de jul. de 2015

Had a great experience buying an 2015 Ford Escape. Mary was very nice and knowledgable and Joe was easy to work with. Would recommend to others.

Matt.icy1

28 de jul. de 2015

2 words......Laquisha Turner.This is like the 5th car i have bought in my life and hands down this was the best experience i ever had at a Carmax or dealership ever. I found a car online and sent in for more info, within 30mins i had a response and was able to get all my questions answered. The dealership itself is a very great facility with many friendly faces and personalities. Ask for Laquisha, u will not be disappointed. Its a very heart warming experience to go into buying a car and have the sales person actually make u laugh and have a good time when ur there.....everything went smoothly and they got me out the door as soon as possible. Highly recommend these guys, and i will be a return customer....Thank you Laquisha, again

Matt.Icy1

28 de jul. de 2015

2 words......Laquisha Turner. This is like the 5th car i have bought in my life and hands down this was the best experience i ever had at a Carmax or dealership ever. I found a car online and sent in for more info, within 30mins i had a response and was able to get all my questions answered. The dealership itself is a very great facility with many friendly faces and personalities. Ask for Laquisha, u will not be disappointed. Its a very heart warming experience to go into buying a car and have the sales person actually make u laugh and have a good time when ur there.....everything went smoothly and they got me out the door as soon as possible. Highly recommend these guys, and i will be a return customer....Thank you Laquisha, again

tk2131

26 de jul. de 2015

My wife and I drove all the way to Springfield, VA from Hollywood, MD to see a FJ Cruiser. Mr. Bouquet Washington met us to show us the vehicle. Mr. Washington was very friendly and courteous to us. The vehicle was just what the wife wanted and Mr. Washington did everything for us to make the deal. I would highly recommend Sheehy Ford of Springfield and ask for Mr. Bouquet Washington. He is the man!

Martinez

22 de jul. de 2015

Mr. Washington Bouquet, provide us great costumer services. He was really friendly and answer all our questions. As a salesman he went beyond his duties to provide us the help and support in our sale. My wife and I are really please the way he help us find the vehicule we wanted. Gave us a great price, worked until really late night to gave us the best deal. He is the man you have to see to get any vehicule you want.

MissMaggie

21 de jul. de 2015

I had Mary Miller as my lovely sales lady! It was my first time ever buying a car so I was already very nervous but very excited. I had done very lengthy research about 2013 Ford Edges that were in Sheehy's stock so I knew what I was getting myself into. After running a couple sets of numbers for me and answering all my questions (aka, going the extra mile) I had found the car I originally went in for was out of my price range. However, that turned out not to be a problem at all because they were able to bring up my dream car from a sister store for me! I am SO in love with it! Mary had great customer service and made my first "big-girl" purchase so much fun to do! Even with some paperwork mixups, the staff made sure we were taken care of and I was happy. My boyfriend and I were very pleased with our experience and I would highly recommend working with Mary!

Anthony

20 de jul. de 2015

I have bought 2 vehicles from Sheehy Ford in Springfield and am extremely pleased with their service! I worked with Bouquet Washington both times and am extremely pleased with his help with finding the vehicles for me and my wife. I specifically went to see him yesterday for the truck I purchased since he did such a great job when I bought my wife's explorer back in February. Very impressed with them!

Anthony

20 de jul. de 2015

I have bought 2 vehicles from Sheehy Ford in Springfield and am extremely pleased with their service! I worked with Bouquet Washington both times and am extremely pleased with his help with finding the vehicles for me and my wife. I specifically went to see him yesterday for the truck I purchased since he did such a great job when I bought my wife's explorer back in February. Very impressed with them!

gettysissors

19 de jul. de 2015

Sheey Ford Springfield is definitely one I'd recommend. I bought a red Ford Fiesta ST with Recaro seats and am really happy with both the car and the experience of buying it. George was a great sales consultant and let us do a really thorough and enjoyable test drive. He answered our questions, helped us research options, and really made the experience smooth and comfortable. He's a good guy with a great sense of humor. I work in the car insurance industry and had already done a lot of research--I appreciate how much George valued my opinion and knowledge of the vehicle and helped enhance it. Over in finance, Waqar Malik was speedy, thorough, and made the piles of paperwork feel like no big deal. Thanks, Waqar! We went to more than one dealership in June and July and can definitely say this one was the BEST. I felt like the whole dealership has really high standards for their staff members and puts customer needs first. Good, fair price, as well!

Chris and Erin

19 de jul. de 2015

Sheey Ford Springfield is definitely one I'd recommend. I bought a red Ford Fiesta ST with Recaro seats and am really happy with both the car and the experience of buying it. George was a great sales consultant and let us do a really thorough and enjoyable test drive. He answered our questions, helped us research options, and really made the experience smooth and comfortable. He's a good guy with a great sense of humor. I work in the car insurance industry and had already done a lot of research--I appreciate how much George valued my opinion and knowledge of the vehicle and helped enhance it. Over in finance, Waqar Malik was speedy, thorough, and made the piles of paperwork feel like no big deal. Thanks, Waqar! We went to more than one dealership in June and July and can definitely say this one was the BEST. I felt like the whole dealership has really high standards for their staff members and puts customer needs first. Good, fair price, as well!

Nateb

18 de jul. de 2015

Very friendly staff. Nice waiting area. They don't do much negotiating but their prices are already very fair. Rodger and Mary helped put me in the car of my dreams.

Disappointing

15 de jul. de 2015

To their credit, I'm a picky customer, as the car will need to last me 10 years and I want what I want. They did try hard to get me the car I wanted. However, they did not communicate well when transfers from other dealers were falling through. It got to the point where it was simply time to move on to the next dealer, who had the car in stock. It wasn't a completed waste of time, because the negotiations with Sheehy allowed me to determine what would constitute a good deal with the next dealer. The one takeaway is that they need to do a better job of tempering customer's expectations on transfers. I thought we had a deal done 2 or 3 times, only to see it fall through.

AlanC

7 de jul. de 2015

We searched for months for a Honda CRV or Toyota RAV4 for our 17-year-old daughter. 2003-04 model, maybe 100-125,000 miles, which is midlife for those vehicles. It would have been easy if we had had a $12,000 budget, even for a later model, but tough with an $8-9K mark. Sheehy had just taken in a 2004 CRV on trade when my wife and I were on the "other side of the river" and listed it for $7,999. It hadn't even gone through detailing yet. Beau Proctor, used car manager, introduced us to salesman Dennis Cronin, we drove the car, liked it and knew we had better get it under contract with a deposit that night.The air conditioning didn't blow cold, so we asked Dennis to have it checked before we picked it up. We heard from him a day or two later that the system was plugged and had to be repaired. Several days to get the parts and replace them, and Dennis stayed in touch every day to let us know the status. Trouble is that something went wrong with the install and the part had to be replaced again. More updates from Dennis and we arranged to pick up the car on a Friday night. The air was cold and the car in great shape, with new brakes (observed by a Honda dealer the next day after an inspection), and new battery.Dennis said that Sheehy spends on average of $1,200 on a trade-in before putting it up for sale. They sure hit that mark on this one, but did so without hesitation so that our car would be in great shape. Criswell Honda, which did the multi-point inspection the next day, didn't even try to sell us any repairs, which speaks well of both Sheehy's prep of the vehicle and Criswell's service department's integrity. It passed the MD inspection the following Tuesday, by the way.This was a great experience start to finish. Go see Dennis at Sheehy in Springfield next time you're in the market!

FunAuntKate

2 de jul. de 2015

We first worked with George McIntosh when my husband and I bought a car from him a few years ago. We mentioned we'd love a weekend car, specifically a used silver convertible, manual transmission and asked him to keep an eye out if he ever came across one within our budget. Three years later, he called my husband with the perfect fit. George went above and beyond to assist my husband to surprise me with a Mercedes SLK; He had it delivered to our house so it was parked in our garage complete with car sized bow, which really added to the surprise. George had the utmost integrity, and was honest about the condition of the used car. He fully explained all of the functions and answered all of my husbands questions. I am thrilled to spend this holiday weekend driving my new toy. Thanks for your help in finding the my perfect car!

Wkorsen

30 de jun. de 2015

Great car buying experience. This is the second car we purchased from George Mcintosh and both experiences were outstanding. I would recommend this dealer and George to anyone looking for a new ford.

bga001

26 de jun. de 2015

I bought a used Toyota from them. Dennis Cronin, our salesperson went above and beyond his duties. He was knowledgeable when it came to his trade, but also very attentive in customer service role as well even buying cookies for my exhausted children, giving us a full tank of gas, etc. Thank you.

patriot687

25 de jun. de 2015

Sheehy Ford made the process of purchasing my new 2015 Ford Escape simple, secure, and hassle free. George was a great salesman that made my experience very positive.

VanDad

24 de jun. de 2015

I recently purchased a town and county and had a trade in. My sales rep.was Dennis and he made everything very simple and also went above and beyond to provide excellent customer service. We had can in previously to view the van that we had seen on usaa.com. Dennis provide us with many options within our likings and assisted in completing my trade in process. Although we were not able to complete the deal on the first day due to a very pushy approach for a sales manager (roger), and the birth of our child. Dennis keep open communication with me to insure he would be willing to assist when ready. When I contacted Dennis he had everything ready to sign on the dotted line to speed up the process. The next day the brakes system begin to act up still with my money back guarantee and I contacted sheehy for assistance and Roger was of no assistance with getting my vehicle checkout for repairs so much so that I had to threaten to return the vehicle. Dennis and Beau was of great assistance Beau took the van and noticed the issue I was calling about and took the vehicle be serviced and also provided me with a loaner until the repairs were completed. Again I'd not for my negative experience with a member of management I would rate my time with sheehy 5stars.

KathrynD

21 de jun. de 2015

I have had an excellent experience for the 3rd time purchasing a car from Sheehy Ford of Springfield. My husband and I have an F-150, a Ford Windstar, and now I am the happy owner of a 2015 Ford Focus. I was a little bummed when I showed up on Mother's Day to purchase my new car only to discover that the dealership was closed. BUT...my disappointment was short lived since I was happily greeted by George McIntosh who took the time to hear what I was looking for in a car, work with my limited budget, and ensure that I stayed in my budget -- looking at both new and used vehicles. When I settled on my red Ford Focus, George was willing to meet me at my place of work to let me test drive the car the following day to make sure that I was completely satisfied before making my purchase. I was also pleased with financing dept. who matched a financing quote that I had in an email so that I would be able to complete my car purchase and drive my car home that night. I highly recommend purchasing a vehicle from this dealership -- the staff is friendly and cooperative! I also recommend that you seek out George McIntosh if you are looking to purchase a new vehicle -- he will go above and beyond to ensure that you are completely satisfied with your new car!

sean.kirkpatrick.963

1 de abr. de 2015

So apparently you get excellent service when this dealer is taking your money, but when you request a cancelation of a warranty and GAP, they will never contact you back. I have purchased two cars from this dealer; the first was traded in for the second and there were no issues canceling these coverages when it benefitted them. Now, I have over $2000 owed to me and no one will call be back, not the finance director, not the customer service manager, not the GM, and not the person in accounting. I have tried everything to ask these folks about this cancelation that I put in 2 months ago, and was told by their employee (Terence Abraham - no longer with them) in email that I would have a refund no later than the end of March. It is sad that I have to resort to leaving negative feedback when I had had such great experiences in the past.

MMM

27 de feb. de 2015

I purchased a new 2014 sport edge from the Sheehy Ford Springfield location. I was warmly welcomed and Mrs. Miller made me feel very comfortable with the car buying purchase. Professional sales consultant Mary Miller was diligent and listened to my concerns. She was extremely knowledgeable about the product and its operational use. I would recommend to her and Sheehy Ford to any of my family or friends who are in the market for a new or CPO vehicle.

biznank

11 de feb. de 2015

We are loyal to Ford and this dealership. We have bought two cars from them and recently brought a friend in who was looking for a used car. Alex Assefa worked with us to find the perfect car. Even though the sale was very small, we were treated with the same courtesy, time and level of customer service we have come to know with our other purchases. Thank you, guys! You have a new customer in our friend, and she loves driving Miss Daisy!

MissDaisy

11 de feb. de 2015

We are loyal to Ford and this dealership. We have bought two cars from them and recently brought a friend in who was looking for a used car. Alex Assefa worked with us to find the perfect car. Even though the sale was very small, we were treated with the same courtesy, time and level of customer service we have come to know with our other purchases. Thank you, guys! You have a new customer in our friend, and she loves driving Miss Daisy!

Ninamgrace

3 de feb. de 2015

We visited Sheehy Ford just last night 2/2/15, in which I purchased a 2014 Ford Fusion with the professional assistance & eagerness of Raegan Hairston. The weather outside was horrible, yet we called Raegan to let him know we were still coming in late after work. He didn't hesitate to make himself available! When we got there, he provided us with many options and made sure the car was the right one for me.....Talking about patient. THANK YOU RAEGAN for looking out for your customer (me) and guiding us through the whole process. You represent Sheehy Ford very well! You can add us to your list of "VERY SATISFIED CUSTOMER's"!

delaney tyre

2 de feb. de 2015

We just leased a new 2015 Ford Fusion and the process was seamless, we went right after the snow and they were short staffed but one would have never known, we were helped by Raegan Hairston, who was extremely professional and helpful, I would highly recommend this dealer as well as Raegan.

Charles M Holmes

2 de feb. de 2015

I came in for a service appointment, saw the notice in the service area, and asked for an appraisal on my 2011 Ford Fusion Hybrid. Reagan Hairston was johnny on the spot to help with the appraisal...which had me working hand-in-hand wiht Alex Assefa, and Don Winstead. I am the proud owner of a 2015 Ford Fusion Hybrid! I guess it does not pay to bring a vehicle in for a service appointment, because, your 'ride' can change in an instant! I appreciate the team's help in getting this done! Thanks so much!

CMH

2 de feb. de 2015

I came in for a service appointment on 29 January 2015, saw the notice in the service area, and asked for an appraisal on my 2031 Ford Fusion Hybrid. Reagan Hairston was immediately available to offer his assistance...which had me working hand-in-hand with Alex Assefa, and Don Winstead. I am the proud owner of a 2015 Ford Fusion Hybrid! I guess it does not pay to bring a vehicle in for a service appointment, because, your 'ride' can change in an instant! I appreciate the team's help in getting this totally unplanned event/sales transaction done! Thanks so much!

Tonja23

19 de ene. de 2015

Kudos Raegan Hairston for helping me transition from my unwanted lease to ownership. I was approached about the upgrade program and once I explained my situation he immediately went to work on my behalf with no pressure. It was a great buying experience and I will be sure to personally refer him to my friends and family. Thanks so much for your kindness and professionalism.

cyp316

9 de ene. de 2015

I just purchased my second vehicle from Sheehy Ford of Springfield. I took my 2010 Ford Escape for an oil change when I was approached by Raegan Hairston. Raegan stopped me and told me: "Ford is looking for Escapes like the one you have. Would you be willing to purchase another Escape if I can get you into a newer Escape with the same or lower payment? Ford has a program that can make it happen." I wanted to see what the new Escapes looked like so I went with Raegan. The program helped my husband and and I purchase a new 2015 Escape with the features I needed. Thank you Raegan once again for everything. I love the vehicle.

frotus

27 de dic. de 2014

We are visiting here from home in South Carolina. Earlier in the day we received a jump start due to a weak battery. We have a 2012 Fusion. We arrived at the dealership at 11am and were met by Tina Adams, who quickly determined through a hand held device that our battery needed to be replaced. We agreed and asked if the 5000 miles check could be concurrently performed. Ms Adams arranged for the complete service requirements and provided us with a shuttle to the adjacent mall to shop while we waited. During our brief time at the mall we were called 2 times with an update on the service progress and once on a recommendation to have the wheels balanced and aligned, (this has made a noticeable, positive difference in the car's handling). We were picked up at the mall by the shuttle, returned to the dealership and picked up our car at 1:30pm. We are delighted with this service experience.Dianne & Dick Glass

BigCal1

15 de nov. de 2014

I love Sheehy Ford of Springfield. Whenever I go to this dealership I feel like part of the family. I wouldn't buy a vehicle anywhere else. Joh Polifko, Misha and Alex are the best sales management team ever! The finance department with Sabrina are helpful and care about their customers. I have my Ford serviced at Sheehy too. Shane Mullins and her team really make me feel like I am important and that helping me is number one. I send everyone I know to Sheehy Ford of Springfield.

Raquel E

11 de oct. de 2014

It was late and almost closing time but Robert Burton was the first one to welcome us. Everyone on staff was friendly and helpful and did not feel pressure at all. Robert gave is options and gave great advice about cars once I gave an estimate monthly payment. Sabrina was a great help with package coverage price that I added the total care and the Sheehy VIP club. Overall it was a GREAT experience. Thank you all for making my 2nd car purchase memorable. :-)

Zhihong Zhang

24 de sep. de 2014

Sheehy Ford in Springfield, VA provides the best car buying experience I have found at any dealer. The salesmen were very polite and managers were wearing the bow tie. The salesman, Max Mammadov and his manager Russ Helped us search the right vehicle we liked went out of their way to locate the exact vehicle we were interested in. There was no hassle or long waits. When it came to financing, Tony was able to find us able to find us an even better deal from ford than out bank. If you wanted to be treated fairly and as a respected customer, buy your car from Sheehy Ford of Springfield, VA.

dale c.

23 de sep. de 2014

I recently purchased two vehicles from Sheehy Ford of Springfield about a month apart. The first was a certified pre owned 2012 Focus titanium sedan, the price was fair and the salesman Joe, sales manager Misha, and finance manager Ben all were knowledgeable, professional, and a pleasure to work with. On my second trip I worked with salesman Richard, Joe and Misha again. Misha found the Escape I wanted in the price range I wanted to pay with no long negotiations that are typical at many dealerships with all of the running back and forth haggling over pennies. I had the pleasure of working with Finance manager Lauren for the Escape with the same positive results. Overall I had a great experience and would recommend Sheehy of Springfield to anyone. With both vehicles, I am very satisfied the Focus is consistently averaging 32.5 MPG commuting and over 37 MPG on highway trips while being comfortable and the handling has exceeded my expectations (this thing acts like its on rails)! The Escape is 4 wheel drive with the 2.0 EcoBoost engine, around town I get 23+ MPG and on a recent 390 mile trip it averaged 29.1 MPG! Also with the EcoBoost 2.0 if you need to go you can all while being comfortable and confident. I can also recommend both vehicles highly.

Dale C.

23 de sep. de 2014

I recently purchased two vehicles from Sheehy Ford of Springfield about a month apart. The first was a certified pre owned 2012 Focus titanium sedan, the price was fair and the salesman Joe, sales manager Misha, and finance manager Ben all were knowledgeable, professional, and a pleasure to work with. On my second trip I worked with salesman Richard, Joe and Misha again. Misha found the Escape I wanted in the price range I wanted to pay with no long negotiations that are typical at many dealerships with all of the running back and forth haggling over pennies. I had the pleasure of working with Finance manager Lauren for the Escape with the same positive results. Overall I had a great experience and would recommend Sheehy of Springfield to anyone. With both vehicles, I am very satisfied the Focus is consistently averaging 32.5 MPG commuting and over 37 MPG on highway trips while being comfortable and the handling has exceeded my expectations (this thing acts like its on rails)! The Escape is 4 wheel drive with the 2.0 EcoBoost engine, around town I get 23+ MPG and on a recent 390 mile trip it averaged 29.1 MPG! Also with the EcoBoost 2.0 if you need to go you can all while being comfortable and confident. I can also recommend both vehicles highly.

bigbull99

19 de sep. de 2014

This is my 7th time servicing my 2013 edge here. There is Gold standard Customer service, as soon as you enter the service area from beginning to end you feel like a king. The associates really are sincere and care!! Would never go any were else. 5 Stars

MJMcCreary

18 de sep. de 2014

We've been a Sheehy Customer for a loooong time. We bought several cars and traded some with them. We recieved nothing but excellent service all around. From the dealers to the Service department. They are professional, courteous, attentive, knowledgeable, and patient. Now that we are retiring and moving out of the State, we are goung to miss this kind or service. Sheehy even bought back the last car we bought from them. The process was smooth and worry free. Beau Proctor made the easiest and fair offer and the final process took less than 1 hour. We have recommended them to all our friends. Best of luck and thanks for all the years of excellent Service.

Stacee

7 de sep. de 2014

The service counter person was not only unprofessional and rude but Insulting and sarcastic as well. I've dealt with dozens of dealerships all around the country and have never had a negative experience prior to this. There are too many other quality dealerships around. I refuse to deal with a "service" manager who laughs at a customer when they have the audacity to question a charge. I believe this business to be dishonest and will continue to spread this message to any and all who care to listen.

Mia

23 de ago. de 2014

I worked with Joe, Misha and Lauren. This was my first time every buying a car and I have also only been in this country for 3 years. Car buying is stressful and confusing. I came to Sheehy Ford twice. The first time was to test drive and get pricing. I thought another store had a better price but Sheehy doesnt add back in college and military like the other dealership. So not only was their price better they were upfront about their pricing from the beginning. At no point were they pushy and explained everything in great detail so I understood. They also went out of their way to bring me in a car from another store immediately so by the time I was done with finance my new car had arrived. I am very thankful to them for taking as much time as they did so I understood how everything worked. I love my new car and am so happy with the whole experience.

kbrob003

21 de jul. de 2014

Neville Bradshaw was my sales representative. I wasn't sure what to think when I pulled up to the dealership and he walked up to me. My previous experience hasn't been so strange, every time I parked at a lot, a salesman will jump at me like a predator. Neville composed himself much better. He was very patient with me and acquiesced to all of my request. Even offered me something to drink out of his own pocket and made me feel more comfortable than I had felt with previous salesman two weeks prior. His transparency is rare in this field and contributes the comfort he provides for the buyer. I will definitely recommend him and the whole dealership to family and friends. Thank you all for the wonderful experience.

FFXPrincess

12 de jun. de 2014

Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling person (Yuris) to respond to me. Then she let's me know that there are other forms they need (why did no one call?!?). Get those filled out, then the next day she comes up with MORE things that she forgot she needed. We were going to purchase a car from them again this summer, but no way is that going to happen now.

Sarah

12 de jun. de 2014

Tina was great, service was easy to deal with, but then we got to titling... I had to call three times then email a supervisor to even get the titling person (Yuris) to respond to me. Then she let's me know that there are other forms they need (why did no one call?!?). Get those filled out, then the next day she comes up with MORE things that she forgot she needed. We were going to purchase a car from them again this summer, but no way is that going to happen now.

jeaniebarden

9 de jun. de 2014

Awesome experience...thanks for getting us in and out....Robert/Don we enjoyed working with you both!!!!!! My husband is in love with his new toy!!!!

First time truck buyer

6 de jun. de 2014

My husband was looking to purchase a new vehicle, and he was using the USAA auto circle. He was contacted by Christopher Barr within sec, and that's where it all started. Mr. Barr is certainly a professional and he made us feel very comfortable throughout the car buying process. We arrived right before closing and departed well after hours while not being rushed or feeling pressured to make a buy. We are extremely satisfied with our new addition, F150-FX4. Thanks

saw1

29 de may. de 2014

MR. Burton was professional, informative and nice. I did not feel any pressure to buy a car. He spent enough time with me to make me feel comfortable, explaining all the features and giving me time to think about the purchase without being a hardcore salesman, which I really appreciate. I have walked out on others when I have felt they were pressuring me too much. I would deal with him again.

Sylvia

19 de may. de 2014

Purchase of a Ford Focus We went to the dealer looking for an inexpensive car since my son's old BMW had broken down and to repair it was too expensive. We were walking in the lot looking for different options and Oscar Brown came to help. Our first thought was oh no! he is going to start pushing and pestering us. Boy was I wrong. Mr. Brown was amazing, he went with us and answered all the questions we had about each car. He was very knowleadgeable of all the cars and his help was great. He did not push us to buy anything, we went to test drive the car with him and loved it. We went inside and we negotiated the price and we bought it. A beautiful Ford, Focus Titanum. We have had it for a week and we love it. Great car, amazing gas milage and all the car needs is to talk. Oscar was amazing. We had a great experience and I will recommend Sheehy Springfield to anyone that needs to buy a car. Thank you so much Sheehy and to you Oscar, thanks so much for your help.

metrodcfordtraveler

12 de may. de 2014

I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are alike!When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG!When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me.

metrodcfordtraveler

12 de may. de 2014

I don't usually post on these things, but today was such a roller coaster that I had to let others in Northern VA know that not all Ford Dealers are alike! When my Ford Escape Hybrid died this weekend, I had it towed it to the nearest Ford dealer...Ted Britt Ford in Fairfax, VA. I usually go to Sheehy in Springfield, but I figured they were all pretty similar. But I was SO WRONG! When they opened on Monday, a rep from Ted Britt called to tell me they ran a diagnostic test and repairs were gonna be $1,780 total. Only when I asked for a break down did I discover that the cost for the parts was about $680, but the labor was gonna cost me $1,100 ! I asked why so high and I was told it was a complicated fix. In ADDITION to the mechanical work, they also recommended I replace the arm for the suspension control.... and that was gonna be ANOTHER $690 ! I was looking at almost $2,500 total. So, I decided to have my car towed to my USUAL place... the Sheehy Ford in Springfield and within a couple of hours, Ralph from Sheehy had given me an estimate with a very specific breakdown of parts and labor for all things I needed. NOW... I am only paying $500 for all the mechanical repairs (that is parts AND labor total) and an additional $380 to replace the suspension arm. I will NEVER go to Ted Britt Ford again. Sheehy in Springfield has made a loyal customer of me.

jbarchbellii

10 de may. de 2014

Great service and easy to work with. If I was staying in the area I would return to purchase a new vehicle with them. Fast, simple and courteous is what you will get with these fine gentlemen.

amakapitan

24 de abr. de 2014

Walking into the Dealership; my husband and I had pre approved financing; and we were looking to just get the car and go. We ended up getting the financing through the dealership; we were able to qualify for more. Our sales contact, Chris; got the car from a different dealership brought to us; and it was a pleasant expierence to not feel hassled or pressured. The finance manager we worked with, Don, worked out many different types of options for us; and just let us choose what suited us and our budget; again with no feeling of being hassled or pressured. It was a wonderful expierence; and I highly recommend this dealership, especially working with these two gentleman.

Ken Lacy

7 de abr. de 2014

Mr. Ralph Taylor is the absolute best. He has serviced my vehicles for approximately 16 years now, minus a couple of years when Mr. Taylor had left before returning to Sheehy Ford in Springfield. His service is top notch and I am extremely grateful for the manner in which he has always provided service. I am now on my 8th vehicle that I have purchased from Sheehy Ford over the years and Mr. Taylor remains my service manager. I have always had total comfort in knowing that Mr. Taylor is our service manager. I have found him to be 100% reliable & dependable, and a man who conducts honest, respectful business. Mr. Taylor is customer orientated and I appreciate his quality service that he has continually rendered for years. THANK YOU!!!

kenlacy

6 de abr. de 2014

Mr. Ralph Taylor is the absolute best. He has serviced my vehicles for approximately 16 years now, minus a couple of years when Mr. Taylor had left before returning to Sheehy Ford in Springfield. His service is top notch and I am extremely grateful for the manner in which he has always provided service. I am now on my 8th vehicle that I have purchased from Sheehy Ford over the years and Mr. Taylor remains my service manager. I have always had total comfort in knowing that Mr. Taylor is our service manager. I have found him to be 100% reliable & dependable, and a man who conducts honest, respectful business. Mr. Taylor is customer orientated and I appreciate his quality service that he has continually rendered for years. THANK YOU!!!

Lorac555

29 de mar. de 2014

I contacted Benjamin Montgomery when my previous car died. I was not looking forward to purchasing a new car or the ordeal of the whole thing. I think when I purchased my last car it just took way too long and was not an easy negotiation. Dealing with Ben was great! He had the car parked out side and ready for the test drive when I arrived. He had the paperwork ready to go. Benjamin Montgomery was very professional and courteous. His confidence in his job put me at ease immediately. He helped me find the best solution. The next time I need to get a new car I will be sure to come to Sheehy Ford of Springfield and ask for Benjamin Montgomery. Thank you for making what could have been an excruciating ordeal painless.

James L

28 de mar. de 2014

Sheehy Ford is definitely a hassle free dealership! I came in looking at new 2013 Ford F-150s that were left in their inventory at the beginning of March and I am very happy I stopped in when I did. I have bought many vehicles throughout my life but my purchase experience at this dealership has been the best one I have ever had. The day I waked in, I only had the intent to meet with a sales person to discuss/research truck options/prices and leave. The sales consultant I worked with, Christopher Barr, was low pressure, he didnt give the typical pressuring sales pitches I have heard through past years at dealers. Christopher gave me a pricing breakdown on several trucks I expressed interest in and was open to answer any question I had. After having gotten enough information from him I expressed how I would like to think it over at home and get back with him, he encouraged me to do so and I walked out the door. While discussing trucks with another customer in the parking lot as I was leaving, Theresa Straight (sales manager), while on a break, overheard our discussion and started chatting with the both of us. She had just sold the gentleman who I was talking to, a government employee like me, a vehicle (he was a repeat customer at Sheehy). He was expressing how pleased he was with the deal she made him. During our discussion, I said I would like to know what my trade-in would be on the vehicle I had driven in with, and Theresa offered to give me one. Shortly after she and Thomas Reber (my sales manager) assessed the value of my vehicle and gave me a very good offer! I could go on and on about this experience, but long story short, the deal they made me on the truck I wound up buying, along with my trade-in, was one I could not refuse. Special thanks goes out to the Sheehy staff (Christopher Barr, Tina, Theresa Straight, Thomas Reber, Sabrina Morgan, and Ron), especially after having dealt with all my tedious demands. These folks truly added to my positive experience at Sheehy, all were down to earth, and fun to talk to. I would recommend anyone buy from Sheehy Ford and I will most likely be back when Im ready to trade in the truck I just bought! My only hope is that Christopher, Thomas and Theresa are still there then!

Shaun Wharton

28 de mar. de 2014

I was in the market for a 2010+ Ford Shelby GT500, with roughly only 5000 made a year, I knew finding the right one was going to be a challenge. I happened to find one with low mileage on Sheehy's website for a great price, and was pointed to Sheehy Ford of Springfield. I submitted an inquiry online and Tina Adams quickly replied with all of the details I requested. The hour and a half drive to the dealership was worth it. Tina made the car buying process painless and met every expectation I had. Within hours I was driving home in one of my dream cars. My overall experience was great. I appreciated the professional staff and being well informed throughout the process.

Sean

27 de mar. de 2014

Just finished buying our new Explorer from Ayeve at Sheehy in Springfield. Both Aveye and Tom (the sales manager) were very personable, professional and knowledgeable about their products as well as the competition's. In addition, they were very willing to work with me on the price I needed to make the deal work. I would definitely return to Sheehy to buy again based on my experience today and will recommend them to anyone who is looking to buy a new or used car and compare Ford's products.

Bevila

12 de mar. de 2014

This is the best dealer that I have worked with and the key is knowing what you want and being ready to purchase. The management and sales team exceeded my expectations and I would recommend this dealer. This is the second F-150 I have purchased from Sheehy and both times the process has been smooth and professional. Looking forward to going back a third time when I am ready.

B Stites

23 de feb. de 2014

My wife and I were very pleased with our buying experience at Sheehy of Springfield. Oscar Brown was our Sales Consultant and he made the buying process straight-forward. We couldn't be more pleased with the Sheehy Select vehicle that we purchased and would recommend Sheehy & Oscar to others who are in the market for a new vehicle.

Wwilde13

20 de feb. de 2014

Dropped off my truck for oil/fuel filter change appointment. 6 hours later when I picked it up I had a low fuel pressure light. The price was over 200 more than my local Ford dealership in SC! Never again.

Larry Blade

28 de ene. de 2014

From the initial contact online to the actual purchase this was one stress free and very easy. I'd recommend this dealership to anyone...and just did!

nhojadnil4955

14 de ene. de 2014

My husband and I have been at this dealership since 1986. We would not think of going any where else. Over the years, we have bought several new cars and a couple used cars and have always been very happy with our purchases. We have had several employees working with us to get the best deal and always making sure we get what we want. When we enter the dealership, rather it be to buy another new/used car or for service or just to ask a question, we are always greeted with a smile and what can we do for you today. Everyone here is very friendly and truly interested in making your visit a success. We have sent several friends to this dealership and they also have received exceptional service. We continue to tell all of our friends that this is the place to go to purchase a vehicle. For this reason, I believe you deserve an outstanding rating. Thank you for all the years of great service.

HBP

14 de ene. de 2014

Sheehy Ford in Springfield, VA provi.des the best car buying experience I have found at any dealer. The salesman, Jerry Boykin and his manager Russ went out of their way to locate the exact vehicle we were interested in. There was no hassle or long waits. When it came to financing, Tony was able to find us able to find us an even better rate than our credit unions. If you wanted to be treated fairly and as a respected customer, buy your car from Sheehy Ford of Springfield, VA.

Dr. Jay III

11 de ene. de 2014

Every day my wife drives 40 miles in a 2007 Ford Escape Hybrid to commute to work. On occasion she drives my 2013 C-Max. The services received from Sheehy Ford are extraordinary. Warrantee repairs on the Escape, recalls on the C-Max, discounts on tire replacement for the Escape via Ford Credit card discounts. Both cars services & state inspection, washing and detailing resulting from our VIP membership is great, plus VIP dollar savings. Ford extended service warrantees saves a bunch of money. What is really important is the personal friendship with the administrators & mechanics. Absolutely outstandingly honest, fair, trustworthy tradesmen. My granddad was a Ford salesmen for most of his life. The Sheehy Dealerships emulate his demonstrated & noteworthy ethics, honesty and integrity. Go with an absolute winner; Go Sheehy Ford. Your wallet will be pleased & your car will serve you well.

Tom in Springfield

11 de ene. de 2014

I purchase a great used 2006 Mustang convertible for my two daughters. My sales representative was Oscar Brown. Oscar made the whole buying process easy and actually enjoyable. No pressure just great customer service. Oscar has contacted me several times to remind me that he still owes me a free tank of gas! We love the car and will buy from Sheehy Ford again. Maybe a new F150 for Dad?...

rakez25

29 de dic. de 2013

I purchased a used Nissan from Sheehy Ford of Springfield, VA and Bouquet Washington was my salesperson. Mr. Washington was very helpful and friendly. I had spoken with him on the phone about this specific vehicle and he had it waiting for me when I arrived. He didn't try to upsell me on a new vehicle or use any tactics that most salesmen use to get more money from someone. The truck, a nearly 10 year old model, was in great shape and was very impressive. I let Mr. Washington know I need to be out of there within 3 hours of my arrival and he and his finance guy made that happen. They gave me a fair price on my trade, though some negotiation was required to get it to the blue book value. My only complaint was having to see the person before the finance person. All dealers have this individual, they try to sell you corrosion preventative and other types of snake oil. But had I known that was who I was waiting for, I could of skipped him/her and been out of there sooner. Overall a good experience.

Willie Goode

26 de dic. de 2013

Great service, thank you Victoria Anderson. My daughter and I had a great experience in buying a used car. This was her first experience and you made it very pleasant. I want to thank you for all your help from start to finish. GREAT JOB!!

Eric L.

13 de dic. de 2013

This place was, by far, the best ,and probably most cleanest, dealership I've ever been to. The staff was extremely knowledgeable and friendly. I was not badgered into buying a car. I wasn't made to feel anything less than important. I've bought three vehicles from these guys and not once was I pressured into buying anything, which I why I kept coming back. They gave me the tools I needed to make informative decisions and were with me every step of the way. I strongly recommend this dealership. Super polite, friendly, and honest staff. Thanks guys!!!

Tom M.

9 de dic. de 2013

Thomas Mitchell was my salesman and definitely worth using in buying a car. he was very knowledgeable and helped make the process as easy as it can be

Eric

5 de dic. de 2013

I started my process by calling in and asking to speak directly with a sales manager. Many dealerships put me right to a voicemail. I was surprised when I was answered not only by a sales manager, but by John, the general sales manager. He answered all of my questions and then invited me in to test drive the car. When I got to the dealership he introduced himself to me and then introduced me to a salesperson. He then shocked me again when he actually took me outside and started to show me a fusion energi himself. I was expecting to be passed off like at every other store. The customer service here was by far the best. I knew I wanted to buy here but I still needed to work the numbers a little. John made that process simple and we ended up buying the car about 15 minutes later. I had done a lot of research on the pricing and John was not only willing to negotiate, but his explanation of numbers and costs were spot on with my research. I knew at that point that I had an honest dealership and I felt comfortable buying from them. My advice: call and ask for John Polifko.

d2005wick

25 de nov. de 2013

Thomas is one the most professional and knowledgeable Sheehy Ford of Springfield sales person we have dealt with over the past 8 years at Sheehy. We have purchased multiple vehicles and would highly recommend you ask for Thomas Mitchell. Our first interaction and impression of Thomas was he knew exactly what we were looking for and was willing and able to assist us with our needs. He is diligent and responsive to questions regarding FORD products. Our family is very happy that Sheehy of Springfield has such a knowledgeable and valuable TEAM member. As a MILITARY FAMILY we recommend that you ask for THOMAS MITCHELL as a sales person to help you with your purchase of a new car.Mr.& Mrs. Wickham

J.S.

9 de nov. de 2013

I have somewhat mixed feelings about Sheehy. At a general level, I was satisfied with my recent transaction. Sheehy appeared to actually want our business (strangely, some other local dealers didn't seem very engaged when we visited them); managed to find a car close to the configuration we wanted; and as part of the deal, included the installation of the one major item we wanted that was lacking on the car they had on the lot. But the initial offer for our trade-in was either an outright mistake or an extreme lowball (they said it was a mistake due to a misread of the VIN - which could be true, but still...). Additionally, we were both told and saw on signs around the showroom that on the post-sale dealer satisfaction survey, anything less than "excellent" was considered a failing grade - and apparently the salesman is penalized for anything less than a perfect score, even if a question relates to the finance department or something else outside his control. That's not exactly a way to get honest feedback. Bottom line: Sheehy is a dealer worth considering - but carefully scrutinize any numbers that are put in front of you, and be aware that their internal satisfaction data is not impartial.

Curt

9 de nov. de 2013

They called right away, but their phone was so bad I hung up. They called the next day. Again, phone ad so much feedback and other noises I hung up. They called for days after that and every time the connection was horrible. I might have bought the car there if I could have ever had an uninterrupted conversation.

raistbft

6 de nov. de 2013

I spent over 3 hours at Sheehy on two separate occasions (3 months apart) when I was trying to get information and pricing on a new vehicle. During the second time they basically played games with me to keep me waiting as long as possible (ie; not being able to find information about the car I had evaluated for a trade in - insurance card that was on top of glove box when I opened it). The first quote they provided me was basically the sticker price even though I stated originally a price I wanted to shoot for. They refused to work with me over the phone or email for the most part and insisted I come down to the dealer to talk about continuing price options and never gave me any information over the phone, etc.Two weeks later (last day of the month) they called me back trying to get my sale finally because they were way under their quota for the month on sales apparently and then spent the day back and forth (over the phone finally) trying to get me the deal I was looking for the first time around. Not only did I only have one day to this, during work it was Halloween as well, and since I had kids that was not convenient at all to think I would have to spend god knows how many hours at the dealership (again) to lock the right price down.Their service department constantly is trying to milk money out of any service that I have done there. Every time I go in for a basic oil change they come back with hundreds of dollars of work to be done on a vehicle that was less then 4 years old. As well as taking multiple hours on service as simple as an oil change, or not notifying me that my car was ready to be picked up until over an hour after it was parked outside (I found this out after I complained about waiting around still).Overall I think the customer service here was pitiful, and I gladly took my business for a new Ford elsewhere, as well as will seek service elsewhere as well.

antoniarivas

14 de sep. de 2013

Received the best customer service from this guys. They have a lot of knowledge of the products they're selling. Provide lots of options walk you through the buying process. Keep up the good work.

MadManMoon

11 de ago. de 2013

Of all the local Ford dealers, Sheehy offered by far the most competitive price, and their friendliness and professionalism was unmatched. I wanted to order a vehicle, and they had no issue accepting my order and keeping me informed every step of the way. When my vehicle's transportation from the factory seemed to take longer than expected, they contacted their zone manager and had it expedited. The paperwork part, usually the most dreaded part of a new car buying experience, took no time at all, and at no time during the process, from initial contact to final delivery, was there ever any pressure. If you're in the greater DC area, don't hesitate to buy your new Ford from Sheehy! I love my (closer) local dealer for service, but they can't come close to Sheehy's knowledgeable sales staff.

MadManMoon

10 de ago. de 2013

Of all the local Ford dealers, Sheehy offered by far the most competitive price, and their friendliness and professionalism was unmatched. I wanted to order a vehicle, and they had no issue accepting my order and keeping me informed every step of the way. When my vehicle's transportation from the factory seemed to take longer than expected, they contacted their zone manager and had it expedited. The paperwork part, usually the most dreaded part of a new car buying experience, took no time at all, and at no time during the process, from initial contact to final delivery, was there ever any pressure. If you're in the greater DC area, don't hesitate to buy your new Ford from Sheehy! I love my (closer) local dealer for service, but they can't come close to Sheehy's knowledgeable sales staff.

Bowie Scion Shopper

5 de jul. de 2013

Virtually impossible to get anything but a "form Letter" response from Sheehy Ford. By the time I got any useable information (I'm talking a period of 3 to 4 days) the car was gone. Not sure I would even consider a vehicle that was listed on CARS.COM by Sheehy Ford Springfield

Slahrichi101

27 de may. de 2013

I highliy recommend the dealership to all and recommend to buy from Dominique. Dominique made my car buying experience great. I was treated with high respect and professionalism. He explained me everything about the buying process explained me all of the features of the new car before going on a test drive. He took time to show me around the the facility and explained me the services offered my Criswell Honda. I was very impressed with hassle free environment. I will continue to buy from Criswell Honda. I highly recommend the dealership to all and recommend especially to buy from Wafi. Wafi made my car buying experience great. I was treated with high respect and professionalism. He explained everything to me about the buying process and explained to me all of the features in the car i was interested in before going on a test drive. He took time to show me around the facility and explained all the services they offered. I was very very impressed with the hassle free environment and I will recommend Sheehy Ford to anyone interested in buying a car. A million thanks to Wafi and his staff.

Slahrichi101

27 de may. de 2013

I highly recommend the dealership to all and recommend especially to buy from Wafi. Wafi made my car buying experience great. I was treated with high respect and professionalism. He explained everything to me about the buying process and explained to me all of the features in the car i was interested in before going on a test drive. He took time to show me around the facility and explained all the services they offered. I was very very impressed with the hassle free environment and I will recommend Sheehy Ford to anyone interested in buying a car. A million thanks to Wafi and his staff.

Jinorf

2 de mar. de 2013

Tom Reber, Internet Sales Manager for Sheehy Ford in Springfield, Virginia delivered a "Raving Fans" customer experience. Although we live four hours away he personally delivered our vehicle and spent the time necessary to ensure our comfort throughout the car-buying process. He also found the exact vehicle we wanted, made sure we understood the features of the vehicle and worked to ensure we received a fair value for our trade.

jtlj

1 de mar. de 2013

Tom Reber, Internet Sales Manager for Sheehy Ford in Springfield, Virginia delivered a "Raving Fans" customer experience. Although we live four hours away he personally delivered our vehicle and spent the time necessary to ensure our comfort throughout the car-buying process. He also found the exact vehicle we wanted, made sure we understood the features of the vehicle and worked to ensure we received a fair value for our trade.

Disappointed

17 de feb. de 2013

I bought a Ford Escape from Sheehy Ford in Springfield about a month ago. I dealt with Tom Reber and he was very good. But multiple calls about getting tags I constantly left voice message and didn't get return messages. Now they tell me I owe them close to $400 dollars more and this purchase was close to one month ago!!!!!!

BAllen4Sheehy

15 de feb. de 2013

Jerry and Arthur made our buying experience seamless. We knew what we wanted and they allowed us to finalize the sales without any pressure. Other Ford dealerships in the area do not compare to the service we were given by them. We would recommend them to anyone looking to purchase a Ford. They were respectful and informative at the same time. Never were they pushy nor did we feel pressure that we had to complete the deal right there. Other dealerships called constantly to let us know what a great deal they could give us and that there was no other dealership that could accommodate our requests. We found that not to be the case and turned us off to their type of sales pressures. I realize they need to make sales quotas but at the same time high pressure tactics do not work with the educated buyers now days. Jerry and Arthur as well as the Finance Mgr. were all a set above anyone else. We can say that because we looked at several Ford, Chevy and Dodge dealerships and they definitely were more professional!! They are an asset to Ford.

jcleek

1 de feb. de 2013

I am a long time Ford truck owner. I have purchased 9 new Fords in my life, seven of which have been from Sheehy. This latest truck buying experience was exactly what I expect. The staff is not only courteous but they treat you like family. From the time I first contacted them about a new F-150 they were focused on making me happy with both the vehicle I selected and the service they provided.This purchase started with a simple search to find out more about a specific F-150. I did a lot of research on the 2013s to see what the options were and one of the sites I visited offered to evaluate my trade. I normally don't give info online but did for this and within a few hours I received an email from Tom Reber. A few hours later I got an email from the sales manager, Arthur Lauw. My previous sales person was Cindy Brown, the sales person that sold me my last two vehicles. When I stopped by the store they immediately called Cindy who remembered me like I just bought a vehicle from her last week. Arthur was working next door when I bought my wife's edge but he still remembered us because we spent so much time at the Nissan dealership looking at their models. As we caught up there was no pressure at all to get in a vehicle but I was excited to check out the new truck. We headed out for a test drive and before we left the lot I knew I was going to buy the truck, the question is what was it going to cost me. When we got back I left, not making any comments about buying the truck. I did mention I might be back the next day. The next day I did go back and drove the truck again but again I left the dealership; this time with a price. I needed time to think about it. I got no pressure at all from Arthur, Cindy or Tom even though this was the end of the month and they needed to sell the truck. When I finally came back to buy the truck they were genuinely glad that I was happy with the decision and I do not believe their only motivation was selling a truck. They really do care about their customers.I read a lot of the negative reviews on Edmunds and I am wondering how much effort did they put into the process? Did they show up and expect to get a car for free and walk out mad because they didn't get that? There will always be someone that isn't happy about the car deal they get. Lets face it: buying a car sucks. Any dealership can sell you a vehicle. Any dealership can service your vehicle. The difference for me is the people and the attitude they have towards customer service. When I am ready to buy again I will be headed back to Sheehy. For me there really isn't any other choice. If you are in the market for a Ford, Nissan or Subaru, stop by Sheehy and ask for Arthur or Cindy. Tell them Jim with the Raptor sent you and that I said they should take care of you. They will, but not because you tell them I sent you. They will because that's what they do. Good people are good people no matter what.

Slacker

1 de feb. de 2013

I am a long time Ford truck owner. I have purchased 9 new Fords in my life, seven of which have been from Sheehy. This latest truck buying experience was exactly what I expect. The staff is not only courteous but they treat you like family. From the time I first contacted them about a new F-150 they were focused on making me happy with both the vehicle I selected and the service they provided. This purchase started with a simple search to find out more about a specific F-150. I did a lot of research on the 2013s to see what the options were and one of the sites I visited offered to evaluate my trade. I normally don't give info online but did for this and within a few hours I received an email from Tom Reber. A few hours later I got an email from the sales manager, Arthur Lauw. My previous sales person was Cindy Brown, the sales person that sold me my last two vehicles. When I stopped by the store they immediately called Cindy who remembered me like I just bought a vehicle from her last week. Arthur was working next door when I bought my wife's edge but he still remembered us because we spent so much time at the Nissan dealership looking at their models. As we caught up there was no pressure at all to get in a vehicle but I was excited to check out the new truck. We headed out for a test drive and before we left the lot I knew I was going to buy the truck, the question is what was it going to cost me. When we got back I left, not making any comments about buying the truck. I did mention I might be back the next day. The next day I did go back and drove the truck again but again I left the dealership; this time with a price. I needed time to think about it. I got no pressure at all from Arthur, Cindy or Tom even though this was the end of the month and they needed to sell the truck. When I finally came back to buy the truck they were genuinely glad that I was happy with the decision and I do not believe their only motivation was selling a truck. They really do care about their customers. I read a lot of the negative reviews here and I am wondering how much effort did they put into the process? Did they show up and expect to get a car for free and walk out mad because they didn't get that? There will always be someone that isn't happy about the car deal they get. Lets face it: buying a car sucks. Any dealership can sell you a vehicle. Any dealership can service your vehicle. The difference for me is the people and the attitude they have towards customer service. When I am ready to buy again I will be headed back to Sheehy. For me there really isn't any other choice. If you are in the market for a Ford, Nissan or Subaru, stop by Sheehy and ask for Arthur or Cindy. Tell them Jim with the Raptor sent you and that I said they should take care of you. They will, but not because you tell them I sent you. They will because that's what they do. Good people are good people no matter what.

takavar57

31 de ene. de 2013

Arthur even do gm took time to talk to me. found the exact car i was looking for and drought it from a different dealer. he made my experience a joy.thanksAlan

mmiissyy

27 de ene. de 2013

I would recommend this dealership because when i was there they had very good service and the staff was friendly. Their quality of work showed that they are a great place to buy from with their fast results and good pricing. Overall was a good experiance for the first time buying a car.The only thing that I did not like while I was there is my boyfriend was given a price of 17000 that the car would be under. In the discussions before buying the vehicle it was an issue to get what he was originally told. We came to terms and had a "Gentlemans" agreement between Aurthor and Eric (My Boyfriend) that it would be 17000 with Tags Title and Taxes. When we went to get financed we were told that it was more then what was agreed to. We had been there for almost 2 and a half hours at that time and did not want to argue the point anymore. With being a military family it is crutial to keep your word. I would recommend this group with hessitation only because how we feel that we did not get the deal that was promised.Our Sales person was helpful and assisted us when we needed him to. He went out with me after I purchased the car and helped me understand all the features. He took the time to assure that i was satisfied with my vehicle.

sean.kirkpatrick.963

22 de ene. de 2013

Best Ford Dealer in Northern Virginia, Hands Down! I had an excellent experience and will purchase from Sheehy in the future. I went to Sheehy after having a bad experience at another dealer. I had actually stopped by Sheehy prior to going to the other dealer and Holt was extremely friendly and helpful. He answered a ton of questions, and gave a bunch more information. I should have known not to go elsewhere after that. Anyway, we went back to Sheehy, and Holt was busy. So, he forwarded us to Anthony to do the deal. Anthony was helpful, and got us processed quickly. I had negative equity that I was transferring in, and Ben was not positive he could get the deal done. A few days later, Beau finished the deal, redid the numbers and made the deal work. This is an excellent team! Thank you Sheehy!

cmidget18

20 de ene. de 2013

I've been searching for over a month for a new Fusion and to get it at a resonable price where the dealer makes money and I don't get robbed. The salesperson that waited on us was very straigt forward and we didn't have to hassel around about what was expected to put us in a new car. I traded in a 2012 Focus and the trade-in value I wanted for the car I got (based on KBB). I went to other dealers in the area and the people I was dealing with didn't want to deviate from the trade in amount or the price of the new car. With this all said and done I am the type of person that tells it like it is. If Sheehy was bad I would tell you. The thing that I liked about Sheehy is they greated you with a smile and everyone on the sales floor was a positive influence. Tom was the salesman I was working with, but all of his co-workers was there for him greeting us and making sure we were at home. For anyone that has bad car buying days I know you wouldn't have one at Sheehy Ford of Springfield. I now know I am part of an extended family. Thank you Sheehy Ford.

morez

18 de ene. de 2013

When others said no, Sheehy said Yes.I stop off at Jerry and Koons who showed me that they was not interested in my business. One dealership did not return my call and another lied to me.Sheehy was honest the entire process. The sales man worked different solutions with me and found cars within a local radius. I went to Sheehy and told them what I wanted and they did not try to convince me to anything less or more. Starting with price, Sheehy match price to the best of their ability and gave me the most for my trade-in which help with reducing my loan.The banks was difficulty, but Sheehy made sure I walked away with the car I wanted with special bonuses that only a buyer would know if you choose Sheehy.Happy customer with a 2013 Mustang!

Happy Customer

1 de ene. de 2013

Met Ken McAlpine and asked to see a couple vehicles. Ken was exceptionally friendly and professional. My wife and I felt no pressure to buy a vehicle and actually only wanted to compare. Ken showed us everything and then suggested test driving which we did and to my surprise we really liked the Ford Explorer as we thought we would like the Edge. Ken again with no pressure ran the numbers and then turned it over to his sales manager Arthur Lauw who also was very friendly and negotiated the price. Arthur was very transparent and showed us the invoice along with what the dealer paid and we were able to agree on a price and as stressful as buying a car can be Ken made it less stressful and very enjoyable as we were very satisfied with the purchase because of both Ken and Arthur. I would highly recommend this team if you are looking to buy and the Ford Explorer has been a great purchase!

chmurat

31 de dic. de 2012

Met ken McAlpine and asked to see a couple vehicles. Ken was exceptionally friendly and professional. My wife and I felt no pressure to buy a vehicle and actually only wanted to compare. Ken showed us everything and then suggested test driving which we did and to my surprise we really liked the Ford Explorer as we thought we would like the Edge. Ken again with no pressure ran the numbers and then turned it over to his sales manager Arthur Lauw who also was very friendly and negotiated the price. Arthur was very transparent and showed us the invoice along with what the dealer paid and we were able to agree on a price and as stressful as buying a car can be Ken made it less stressful and very enjoyable as we were very satisfied with the purchase because of both Ken and Arthur. I would highly recommend this team if you are looking to buy and the Ford Explorer has been a great purchase!

Ford enthusiast

15 de dic. de 2012

I bought a new Ford Focus and I was extremely happy with the sales people, really attentive and understood what I was looking for, their manager was extremely nice and gave some nice 'freebies'. The problem started with service, number one, they don't work Saturdays, which is really odd since everyone works and saturday has to be the day where everyone can leave their cars to be worked on. I know several dealers that work even sundays! They called me because I bought a remote started at the time I bought the car. They called me that the part was ready, I dropped off my car and after 2 days I got the call that the car was going to be ready at the end the following day, I get there and they tell me that the part they ordered didn't work!! hmm.. why they didn't call me before!! I go for second time and they made me wait until 7pm to just tell me that they couldn't finish the car... thank god I went to the sales department and they gave me a loaner! Really good service there! I decided to return their VIP membership because leaving early from work was a pain to do. Wasn't worth it for me.

groundhog2006

13 de nov. de 2012

Bought my new truck in July after I brought a friend in to "just look" at new trucks and he walked away with one that day. So I put together what I wanted in a new Truck and sat down with Victor once again and that afternoon Theresa found one and had it shipped in. Once I seen the truck and decided I like it, we sat down and they come up with a price that I couldnt refuse. Even with the few little issues with a bad pump and wrong vin number, everyone there did everything they could to make it right and ensure I was happy with my decision. Everytime I go into the store its like meeting up with friends i'v known for a long time. Great Job Sheehy Team!

GeorgeMB

5 de nov. de 2012

Outstanding service and they make you feel like a king! They are courteaus, caring, and work with you to ensure you understand the car as well as sale. I have bought cars for over 35 years and Sheehy Ford, the internet sales team, and general Sales Manager are the best I have ever met. I highly recommend to anyone in need of a new car. Excellent service!

Dismayed Consumer

4 de nov. de 2012

Be Aware that this dealer will not honor their posted prices. When confronted with this they will tell you that a confirmed price was "Auto-Responded" Not sure if they are doing this to get people to the lots or just catch peoples eye. After reviewing alot off their adds, they seem to have an exceptional amount of Typo's. To me if you find something dishonest in a dealer then anything they do is suspect.

1realmbalmr

22 de oct. de 2012

The fastest, easiest, most satisfying car buying experience I have ever had in my life! There were no games. Everyone was straight forward and honest from pricing to financing. I was in and out of the dealership in less than 3 hours. I have and will continue to recommend Sheehy to anyone interested in purchasing a new Ford.

katie1331

21 de oct. de 2012

i am a struggling mom who works 3 jobs and this dealership thought it fit to give me a truck that I can carry my child around in and get to all three jobs. Theresa and Ben and especially Tom helped me find exactly what i was looking for in a vehicle. Ben is the best finance manager and Theresa rocks as well. She knew where I was coming from and Ben made the numbers work. I will be forever a grateful fan to Sheehy Ford of Springfield. I truly left feeling like a satisfied customer in a family setting and moving my individual family forward. If you want to buy a car look for Tom Reber. Beyond the purchase into finance look for Theresa or Ben. But it starts with Tom Reber..... one of the most personable "car salesman" I have come across 5 stars for the whole team. K. Long.

ellensuer

10 de ago. de 2012

I did not purchase my 2011 Explorer from this dealer however I brought it in for Sync update and was treated like a valued customer. I pointed out a few concerns I had regarding the A pillar and the front bumper valance. All repairs were taken care of quickly and efficiently. All of the staff that I interacted with were polite, professional, attentive and focused on customer service. Chris made sure to call me and let me know the status of my parts and repairs.I felt that my business was appreciated and I look forward to working with this dealership and service department in the future.

Niki4

5 de ago. de 2012

I want to make this clear. The sales person that worked with me was fine and polite. I had a problem with the way the dealership runs business, and with the finance person. I was a serious buyer and was there all afternoon from 1pm until 6pm. After 2 hours, I decided on a vehicle and I was under the impression they would 'do some numbers for me'. I decided to take a walk around the dealership to think about things, with the understanding that they would be 'working out the numbers' for me. I came back in 1 hour. Nothing was done. So then I waited for 3 more hours...and signing paperwork in the meantime, without ever talking about numbers. Their reasoning was 'We want everything ready to go so that when we give you the final number, you can just leave after that'. I said many times 'Ok but I want to go over the numbers before it gets to be too much later'. I kept waiting, mostly by myself. Finally after 3 hours, the finance guy talked with me, only to find out that he could not even give me any finance number at all because he claimed the banks were closed on Sunday (to payoff my car? I don't think so). There was the vehicle I wanted, parked outside, and I was willing to have a fair deal, yet they did not want to sell me the car. I walked away feeling like I completely wasted my time. They should have said 'just to let you know, there are 2 people ahead of you talking with the finance guy, so it will be 2 hours'. But they didn't. Then, if that all wasn't enough, the finance guy had an attitude with me several times, even though I tried very hard to be patient (for nothing). When I asked him yet again what kind of financing I would be looking at, he would get sarcastic "well I could give you 25% interest...but that wouldn't be fair". So why even say it like that at all? When I explained that I wanted to work out the numbers before getting too much further, he snapped "Well do you want the car-yes or no?" and I said "yes" and he said "Well like I said I want to get the paperwork done so that we can just give you a number and you can be on your way". I would not buy a car from Sheehy in Springfield. Bad customer service.

Debbiefs

4 de ago. de 2012

I handled most of my transaction over the phone with La'Quisha for a used VW. She was professional, attentive, available for multiple questions and always reachable via phone. We had a slight problem with the car the first day and Arthur the GM was not only helpful, he really wanted to solve the problem in the most time and cost effective way possible. He also was very quick to respond via telephone and wanted to ensure we were happy with our car. I highly recommend this dealership and will most certainly look to them next year when I buy a new car!!!

stan3

30 de jul. de 2012

La'Quisha provided excellent service when helping me buy my first car. She was clearly educated and had the sales experience to make me feel comfortable with buying the car. Even before I came out to Springfield she took a look at it for and it was in the exact condition she said it was great. Also the price was steal so i couldn't pass it up.

larita_77

10 de jul. de 2012

I loved the service Tony gave us, when I first came in I wasn't 100% sure of trading my car and I had a lot of doubts. After hours of talking test driving etc...he was still very patient.I didn't trade the car that same day, I came back the next day and closed the deal because it was the best I had found so far.I do recommend this dealer, thank you Tony!

npeterson0514

2 de may. de 2012

Victor and Arthur know how to get the JOB done! I appreciate the follow up, amazing customer service (they made sure I was Happy) through the entire process of buying my Lexus and even while I had service done. I will always remember the WOW experience I had. Thanks for being YOU!

spotsyrick

10 de abr. de 2012

Kevin was great to work with and Arthur went out of his way to make sure that I was completely satisfied. The way that Arthur treated me just for buying a used car, I can't imagine how it would be if I bought a new one. I've been to a many of dealerships and car lots, but the way that I was treated at Sheehy in Springfield has made me a customer forever. Keep up the customer service and thanks again to Arthur and Kevin.

teethfirst

4 de mar. de 2012

fast, professional and courteous service, was a pleasure working with Hampton . Glad I chose this dealership, I plan on recommending this dealership to friends and family.

mybutchie

4 de mar. de 2012

The quality of the service at this dealership was outstanding I had the pleasure of working with Mr Hampton Scott and I would recommend all my friends and family to see him if they ever need to get service on their vehicle. He's committed to quality and know how to put his customers first. I was kept update on the progress of my vehicle throughout the time it took for the repair. I believe he tries to go above and beyond the customer need and request, I would not hesitate to return to this dealership. I have been to many dealerships in the past but I have to say this was my best experience so far. Thank you Hampton for making my visit to sheehy ford hassle free.

M.A.Salih

29 de feb. de 2012

For almost 15 years, my wife and I bought our cars from -- and have them serviced at -- Sheehy Ford, Springfiled. Good record. But, today when my car was left over-night for service, I was told, for the first time, that I would pay for the rent-a-car. I am surprised and disappointed. M.A.Salih

ddoggett

20 de feb. de 2012

This is my sixth Car for Sheehy Ford Springfield. Right Price , Great Service and Product. I recommend this Dealership for Sales and Service. The People of Sheehy make the diffrents.

mike_carson

16 de feb. de 2012

When I stopped by to make an appointment. They came out and checked the problem. When I dropped off the truck they had a switch just in case it was needed. In stead of taking all day it was fixed in under an hour. No need to come back for an install after diagnosing the problem. Great service and professionalism.

poonamnoorani

31 de ene. de 2012

It was a very friendly and nice and very helpful enviroment.I felt comfortable working with all the staff and it worth going to there and a getting a car which I can afford and keep for a long time. Thank you all and God Bless. =)

marybert16

30 de ene. de 2012

This is the 3rd car we purchased in the last 3 months. We received excellent service with each transaction and a great price. They are always honest and up front about all of the costs. Buying a car can be stressful, but it is always a pleasure to deal with Arthur and his team at Sheehy Ford.

Dan Long

30 de ene. de 2012

I have purchased five vehicles at this dealership. The service is top notch. The sales professionalism is just what you want and need when purchasing a vehicle of any make and model. I have purchased over 25 new and used vehicles over 45 years of driving. Sheehy Ford has become the one-stop shop for me, my family and my colleagues. My experiences as well as my family and each of the customers I have steered to Sheehy have always been excellent. Sheehy Sales Manager's and each of the salespeople I have dealt with have been honest and very helpful. Their knowledge and expertise rise above all others I have dealt with including one where I was an employee.Service is the very best one could hope for whether it is normal maintenance item or an immediate need to correct or explain any warning indicators or malfunction of the vehicle. There have been few of these issues due to the high level of preventive maintenance and the use of their VIP program.

BNewland

29 de ene. de 2012

I purchased a pre-owned SUV from Sheehy Ford in December. Victor Wandei and Karl were very professional, and helped me find a vehicle that fit my needs (size, style, and budget). Victor helped me take a no-pressure test drive, and was able to get answers to all of my questions. They were very fair on the price, to the point that my lender remarked that it beat the Blue Book Value. I was very pleased with the no-pressure buying experience, and their ability to help me find something that fit my needs (instead of the other way around). I would recommend purchasing a vehicle from this dealer.

mirandan50

18 de ene. de 2012

I had not been able to reach a deal with two other Virginia dealerships. I started off with nearly $10K in negative equity as a trade-in. The individuals listed above were determined to make me a satisfied customer and offered me more than the car was worth. The also gave me some huge discounts that made it difficult for me to understand how the dealership could make any profit at all. They were all very professional, courteous, and friendly. Arthur went to great length, searching in the tri-state region to find the exact truck I wanted. After a little negotiating I was offered a deal that I could not walk away from.

wagb999

10 de ene. de 2012

La'Quisha Turner was VERY helpful and enthusiastic! When I first spoke to her on the phone, she was very honest and straightforward about vehicles available on the lot at the time of my call and all the costs associated with purchasing a new vehicle.La'Quisha was very knowledgeable of the vehicle I asked to test drive. She knew all the ends and outs of all the systems on the vehicle and patiently answered all my questions.La'Quisha picked a route for the test drive that allowed me to assess the capability of all the vehicle systems important to me.After the test drive, we sat down to talk price. La'Quisha was very professional when I got a salesperson from another dealership on the phone to tell her they had the same car at a lower price. La'Quisha then offered me a price over $500 less than the price the other dealership was quoting.La'Quisha has continued to enthusiastically and patiently answer all my questions about the vehicle I purchased since the sale.I highly recommend La'Quisha Turner to anyone who is considering purchasing a vehicle!

fmiller10

9 de ene. de 2012

This was the best experience I've had in buying a car -- no high pressure sales tactics by sales or the back-office staff. Cindy was there to answer questions, offer options, and effectively facilitate the sale. She really understands how to inspire customer loyalty and she will be the first person we visit for our next car purchase.

wcstilwell

5 de ene. de 2012

To the family at Sheehy of Springfield, I wanted to thank you for the work you did to put me in a truck that I am truly happy with. Spending lots of time online and several Ford dealers in North Carolina & Virginia I can tell you I finished the year at Sheehy. I had a specific truck in mine and figured I would try one last dealer on the last day of the sales year to see about my trade and what I could afford. Well, Arthur, Karl, and Juan went the extra mile and how! It was a bitterly cold night and other dealers would have given up after closing time but Arthur and Karl stayed with me working through the models and numbers until almost midnight. I could see it in there eyes, it was a long day but they persevered and got me a beautiful F150 Lariat 4x4! I was impressed with the after hours effort and the style of customer service building the relationship. I came back with extra demands and Arthur did not say 'no', he said 'yes' we can work this out. I appreciated his display of character after all the negotiating and number crunching when we finally agreed on the deal, we did it with a firm handshake. Walking out to the lot to start up the truck was great!! I had huge smiles, chuckles and a few Yeahs!!! Got home in style and power and can't wait for the beach. Thank you Sheehy of Springfield for making this happen. Sincerely yours,William StilwellAlexandria, VA

dfriedbauer

3 de ene. de 2012

My new 2011 F-150 XLT 4X4 is the sixth vehicle I have bought from Springfield Sheehy Ford/Subaru since June 2005. This experience has been the best one yet thanks to Karl Prucker and his team! Karl's attention to detail and customer service is impeccable. He definitely deserves to be lauded at the highest levels!

iluvzoe2003

30 de dic. de 2011

Ford General Sales Manager would not let us leave until a satisfactory deal was reached.We left the dealership alittle after 11:00am still being given great customer service.

hickoki

19 de dic. de 2011

I called and set up a time to test drive the 2012 Expedition. When we got there Victor was ready and waiting. He selected the vehicle that best fit our needs. There were more options on the vehicle than what I imaged. He was patient and answered all of our questions. He was an absolute pleasure! We purchased the Expedition the next day. Everyone we worked worth was pleasant and respectful. We will definitely be back!

rmurtha

15 de dic. de 2011

Victor was very professional and helpful in finding the perfect car for me and at a very good price. I was extremely satisfied with the service.

btaylor2010

8 de dic. de 2011

I recently purchased my "dream car" from Sheehy Ford of Springfield. From start to finish, the process was painless! My salesperson (Reeva), the manager (Arthur), the finance manager (Vanessa), were patient with all of my questions and issues since it's been a while since I purchased a new car. Unlike the last transaction I made in 2004, I didn't feel rushed to make a decision and I certainly took my time and test drove practically every Mustang on the lot!Thanks Reeva and all the dedicated professionals at Sheehy Ford...I'll send all my type A friends your way since I know they won't be treated disrespectfully and/or unappreciated.Sincerely,B. TaylorFairfax, VA

gsimoniii

6 de dic. de 2011

I purchased my Nissan using the Internet, and Brittany Frastak did a superb job. She called me within minutes of me submitting my sales inquiry online. As we worked through the details of what I wanted, she found my vehicle as we talked. Once I decided to purchase the vehicle, Brittany initiated the transfer paperwork (the vehicle was at another dealer), and she prepared everything for the sale. I mean everything. There were several items that I needed for my insurance company, and she had them already completed when I told her I needed them. Exceptionally fast and proactive.When I went to pick up the vehicle and sign the papers, again, everything was ready. I was very pleased with the efficient, fast, and painless process. I would highly recommend Sheehy Nissan and Brittany to anyone.

junipercon

19 de sep. de 2011

I dropped by to check out a new car. I met with a salesperson and a manager. They said they would email me information abut what I wanted. I did not receive anything nor even a phone call. I emailed them saying I would like information - no response. Then a week later I get a call (after I was arranging a purchase elsewhere), saying come on in and see what we have. They did not have what I want anyway and they were too persistant and I had to just hang up the phone.

jespring

15 de ago. de 2011

I was extremely pleased with my experience at Sheehy Ford from beginning to end. I contacted several dealers by email to request quotes for a new car; I had a particular model, color, and trim in mind, so was planning on doing a factory order. Of the dealers I contacted, Sheehy was by far the most responsive, providing a detailed "out the door" quote without fuss, not obscuring the price by offering rebates that were contingent on financing, and generally being above-board and honest throughout. I went back and forth on a few options before deciding what I really wanted, and Andy patiently revised my estimate each time. When I visited the dealership to take a test drive and order the car, Andy and his manager, Sina, were extremely friendly and a pleasure to work with. They even accomodated my request that my deposit be fully refundable--something several other dealers gave me a hard time about.Compared to some of local competition, especially those dealers who essentially refused to give me a firm quote before I visited the dealership or who otherwise played games, working with Sheehy Ford was an absolute pleasure. I highly recommend them to anyone in the market for a new car.

vportill

5 de jul. de 2011

i went to Sheehy dealer after several failed attempts at other dealers including Honda, VW, and CarMax. I had a trade-in with a negative equity, and the conditions they were putting down to get a car were ridiculous including $4000 dollar down payment with a very high monthly payment. My brother has a friend who recommended Sheehy Springfield as he had just bought a car from there, so we decided to try one more time. When I came to Sheehy, the sales associate Bill Lopez was very helpful from the beginning and showed us the inventory they had that fit what i was looking for, price-wise. After test-driving the car and looking at the great price, I decided to buy it. The sale was painless, it took several hours for them to the process the paperwork especially because it was Sunday, but it was worth the wait. Karl Prucker was the Finance Manager, and he was very friendly as well. Overall, the staff worked with my budget and situation in a very friendly and professional way. They answered all of our questions and I couldn't be happier with my new car. My brother who has been tempted to get a car, and who went with me on the day of the purchase, has said he's going to go back to Sheehy Springfield to get his next car without a doubt. Overall i'm very satisfied with this dealership, its prices and it's staff are great.

L3Loggie

28 de jun. de 2011

Very pleased with the Dealership and personnel addressed above. All Sales and Financial personnel were great. All employees were courteous, professional and friendly. Dean... the Sales Manager was quick, professional, proficient, responsible and willing to go the extra mile to get what the customer is looking for. As I worked thru the selection process he was very helpful and went out of their way to find the right car with the options that I want, color combination, working the entire East Coast over the course of 1 day. The negotiation portion was serious, business oriented with crouching numbers back and forth but by the end of day receiving a fair price on my trade-in . Was a win win situation. Vanessa from the Financial Dept was knowledgeble,quick and professional . Was a pleasure to work with her. We had a great experience from the time we walked in the door to after the sale. They were not too pushy and we did not feel pressured to make a decision. Overall the Sheehy Ford, Springfield it really made a difference in my book as they showed me what I wanted, not what they thought I wanted. I highly recommended Sheehy Ford, Springfield for anyone looking for a car.

leahgroveman

19 de jun. de 2011

We had a great experience from the first phone conversation to after the sale. They were not too pushy and we did not feel pressured to make a decision. Beau was very thorough and helpful. Since we were buyers from out of state, they actually reimbursed us later on for the Maryland inspection.

onetrek

13 de jun. de 2011

Fast efficent sales and closing service. Best prices by far over many different dealerships. Seemed motivated to close deal at competitive price would recommend

eddiemack

1 de jun. de 2011

Dealership, showroom and people were a pleasure and super friendly. The Sales Manager was very interested in making a deal and explained all options well. The finance gentlemen was also great. Overall 100% across all the board and highly recommend to all my family and friends.

Pickle1959

29 de may. de 2011

My sales person, Chrissy, had recently completed training. She was being assisted, as needed, by another sales person, Andy. Chrissy was professional, knowledgeable, and friendly. She was able to answer the majority of my questions on her own. Andy filled in additional information, when it was appropriate. As a former teacher, I could see that Chrissy had successfully completed her training. It was a pleasure to work with Chrissy and Andy. I am glad I was Chrissy first finalized sale.I felt Sheehy was trying hard to gain my business. I negotiated a very good deal. Sina, the sales manager, provided the final tweaking to satisfy my requirements to purchase the vehicle I selected. The only blip involved the final paperwork. After verbally agreeing to a price, the numbers on the paperwork were off from what had been agreed to. This appeared to be the result of a miscommunication between Ben, finance, and Sina, the sales manager. They corrected this issue and everything was as originally agreed. This, though, made me lower some of my above scoring to good. I felt both Sina and Ben were professional and worked quickly to resolve the issue. Overall, I was very pleased with Sheehy's staff, inventory, and the experience. I feel I got the vehicle I wanted at a very satisfactory price. As from past car buying experiences, the process takes a lot of time. This is an area that continues to need refinement.

geraldmthomas

29 de may. de 2011

My car salesman, Bernie, was extremely helpful. Bernie was patient during a both test drives and helped me get the right truck for the right price. Ben, the employee who closed the loan deal, was extremely helpful in getting me an amazing interest rate.

dhcornelius

18 de abr. de 2011

Dakota was wonderful...He was professional and incredibly attentive to what we were looking for in a new vehicle. He customer service has definitely convinced my family that Sheehy Ford is the place to go for future auto needs. The other members of the team, Dean, Drew and Maheem, were excellent as well. The entire team seemed solely focused on my needs and wanted to make sure that we left happy. Not only did we purchase an new vehicle but also ordered after-market extras that would require me to drop off our new Escape. Not only was I provided a quality loaner auto to use but the service department turned the car around in one day so as to minimize any disruption to my schedule. Maheem took time out to show how to operate the DVD player and continually displayed a customer service attitude that sets a new standard. Wonderful experience and I will HIGHLY recommend Sheehy Ford to everyone I know that may be looking for a new vehicle. Again, thanks for such a great auto buying experience.

kluger

14 de abr. de 2011

All Sales and Financial personnel were great. I knew two of the individuals from a past new car purchase at Sheehy, Springfield. The whole procurement action was relaxed. All employees were courteous, professional and friendly. The negotiation portion was serious, yet without tension. Numbers went back and forth and I finalized the deal with Dean at the podium and was genuinely happy with the price, even though I spent more than I wanted to. I will say that my trust and friendship with Sina and respect for Dean made me feel I was getting a fair deal for a GREAT car. Then, finding out that Drew is the Financial Manager was the icing on the cake. I was actually comfortable going through the Financing process, due to my wife's and my genuine respect for Drew. Like two or so years ago, he was the consummate professional who didn't play games. I had been pre-approved with USAA and Drew beat their rate by .3%, which was great. I've bought a bunch of vehicles in 46 years and will gladly admit the last two purchases (08 Edge and this car) have been the most fun and relaxed car purchases in quite some time. At the end of the day - I go back to the Gaithersburg stores claim of "we want you to buy this car here". But, Springfield REALLY wanted and earned my business by treating me fairly, not dragging out the buying process (from initial discussion with Juan to the final handshake with Dean took an hour or so MAX). I was in Finance with Drew within 10-15 minutes later (for a very short period of time - most spent just talking). Then, I just had to wait for the car to come from Gaithersburg. Too bad I don't need(?) another car soon - because I had fun.

sfonseca

10 de abr. de 2011

This is the 2nd vehicle I have purchased from Sheehy in Springfield. Both times my experience has been great. The employee I worked with, Hector Rey was friendly and not pushy like most car salesmen. He was knowledgeable and wonderful to work with. I would recommend this dealer to anyone. They truly make the experience feel comfortable and easy.

Petersva95

4 de abr. de 2011

I can't say enough about the outstanding service I received from the sales staff at Sheehy Ford in Springfield. Upon the moment I walked in the showroon - the 1st dealer of many on my list - the sales staff made me feel at home and provided me with many differnt options without the in-your-face pushy sales pitch. It really made a difference as they showed me what I wanted, not what they thought I wanted. As I worked thru the selection process they were very helpful and went out of thier way to find the right car and color combination, working the entire East coast over the course of 10 days. And you couldn't beat the "Sheehy Markdown Price". Just like the advertisement, no haggle, best price up front. I did NOT have to deal with the "what kind of payment are you looking for". They gave me a fair price on my trade-in too.One price, great deal, the best $$ in the area (I did shop around), and outstanding service - what more does a serious car buyer want? I highly recommended Sheehy Ford, Springfield for anyone looking for a car.ps - I should note this is the 2nd car purchased from the Sheehy Springfield store (Nissan Murano 3 years ago) and I received the same great service.

bayardr

26 de mar. de 2011

I was very staisfied with my experience. Bill, my saleperson, was very frank and honest with me about what he knoew and didn't know in answerring myquestions, and immediately obtained answers to my questions. Although I was in a hurry during the experience (I didn't have much time) the staff worked with me to make the sale happen quickly. I would definately recommend Sheehy. I hope my maintenance/check up experiences in the future are as good as the sales experience. Thanks very much!Rich

verdis

25 de mar. de 2011

Service was great at Sheehy primarily because of the attention that the service manager and staff pays to getting the job done to the customer's satifaction. I had a long term, unique issue with my truck, that involved the seat track and they were very patient with me. The finished result is excellent! It is so nice to not have that seat rock back and forth during stop and starts.

billpoirier

10 de mar. de 2011

I was very pleased with my sales experience--this deal would not have happened without Bill Lopez--he understood what I was looking for and didn't play the games you sometimes see at other dealerships. He was candid, sincere, honest and very easy to deal with--he provided a no pressure environment, set me at ease during the selecting and buying experience. I took two days to finally decide on my purchase and Bill treated with the profrssionalism I've come to expect from Sheehy Ford. He knows how to manage the customer's expectations and was the best salesperson I have ever worked with (I've been buying new and used cars for 30 years). Happy hunting to all looking for the right vehicle--if you go to Sheehy Ford in Springfiled, VA, I strongly recommend you ask for Bill Lopez!

nsw43

10 de mar. de 2011

I was looking for a new Ford Focus on the Internet and submitted a request to Sheehy Ford for quotes on some cars. Within minutes I had my quotes and La'Quisha Turner had called me to find out if I needed more information. I decided to test drive two of the cars, which La'Quisha arranged for me to do. She is an enthusiastic, friendly and knowledgeable sales person who isn't at all pushy but at the same time is very helpful. I bought a car that day. La'Quisha was terrific, but so was Karl (don't have his name handy) in finance. Both are just very nice people, which made it a pleasure to buy from Sheehy. Based on my experience I recommend Sheehy highly. They have really good prices on the Internet, and you get the bonus of working with La'Quisha, who is in charge of Internet sales.

crp2

8 de mar. de 2011

I own 3 Ford vehicles that were purchased from Sheehy Ford of Springfield. Over the last 20 years I have purchased a total of 8 vehicles from this dealer. One of the main reasons I continue to purchase my vehicles from this dealer, is their quick and reliable service center. The service personnel are very knowledgeable and helpful.

franmarentette

3 de mar. de 2011

From the time we walked in the showroom, everyone was friendly and accommodating. Paul took a great deal of time with us and showed us the vehicles with the extras that we required. Found the car we were looking for and very happy with the car and Sheehy Ford.

TravisRobey

28 de feb. de 2011

Jason Morgan, our salesperson, was very knowledgeable and the service at Sheehy was excellent. They werent pushy and were willing to patiently answer all of our questions. We looked at several cars in several different price ranges and never felt pressured to buy something out of our price range.

nordy

28 de feb. de 2011

I bought two vehicles from this dealer, Sheehy Ford, and got the best salesman when I bought my 2009 F150 so I contacted the same salesman when I bought my 2010 Mustang and got the same great service during the sales process-I had contacted EVERY SINGLE FORD DEALER IN THE AREA and only Sheehy responded satisfactorily to my email inquiries. The other dealers just couldn't be bothered with ordering a basic work truck for me with only one option. I bought their VIP service plans with each vehicle and have received similar great service whenever I bring my vehicles in for service. They are courteous, competent, and seem genuinely concerned with providing good customer service each and every time I come in for service. Servicing has been done promptly and if they find something unknown or unexpected, they come to the waiting room and inform me of it-things like a serpentine belt that was replaced under warranty (I had no idea it needed replacing!), air filter replacement, (not warranty, but it needed to be done), and they helped me out with replacing a broken jack handle. The service dept ordered it and had it waiting for me at my next service-I had forgotten, but they did not. Just great service overall in my opinion! Sometimes the wait seems a little long, but never TOO LONG and the waiting room, with the TV, magazines, coffee machine, is pleasant enough and they always are able to fit me in when I drop by and tell them that I have to wait while my truck or car is serviced.I recommend them strongly.Sincerely,John Blizard

laureles

26 de feb. de 2011

Jason was a wonderful salesman to work with because he was friendly and professional. Dean made sure the car was cleaned up and everything was in working order before I picked it up. After I found out that the previous owner had bought and serviced my car at Sheehy Ford, I purchased a VIP Service Plan because I felt my car would be in good hands for any maintenance or repairs. Overall Jason, Dean and everyone else at Sheehy made my car buying experience a very pleasant one.

cerveja44

23 de feb. de 2011

I bought a new car from the dealership in May 2010. We had a great experience with the sales team and staff. Great price, willing to negotiate, and lowest price in the area by several thousand dollars. Although I initially had some difficulty with the service department, they have been responsive and greatly improved their delivery of services. The service department seemed to be more organized and the representative had good customer service skills. The department was able to deliver the described services without any issues or problems. I am happy with the improvements, responsiveness of the team, and look forward to improved level of service in the future.

twoblues32

7 de nov. de 2010

Sheehy Springfield is ok, my experience is mixed. GoodPrice - I bought the used car for a couple thousand less than comparable cars at other nearby dealerships, Sales Service - The salesperson (Cindy) was helpful before and after sale and not pushy. Quality-The car has performed well, I've had it for almost 3 monthsBad-Had to wait over 3 hours to talk to the payment clerk, then the paperwork was wrong. They had the wrong price written, they included a lien when there was none.-If you are out of state, do the title work yourself. Sheehy will charge you more than 100 dollars extra for doing the title work. They made me sign a blank power of attorney form. The title clerk of Sheehy and the titling agency they used both dropped the ball, I was on the phone constantly trying to get my tags before my temps ran out, they ended up sending me new temp tags, and barely got the plates to me before they also ran out.-The car was more than a quart of oil below the low mark.

PMarcinko

5 de nov. de 2010

I hate purchasing vehicles but Sheehy made it almost enjoyable. I knew from the start how much money was discounted and how much they took off the sticker. There were no hassles. Other dealerships give you one or the other then begin the negotiations. this is the 2nd new car that we purchased from Sheehy Springfield within the past 6 months. We will be in the market for a new Explorer in the spring of 2011 and there isn't a doubt that I will go directly to Sheehy. R, Pamela Marcinko

bmccann

26 de oct. de 2010

We had an easy car buying experience - start to finish. The team at Sheehy Ford was knowledgeable, professional and courteous throughout the entire process. Our salesperson was forthcoming with all the vehicle information (good and not so good) and our finance person was informed and offered several options. We got a great, hassle free, price and ended up with a Ford Escape. We would recommend Sheehy Ford to anyone who asks.

ddoggett

8 de oct. de 2010

I bought a 2010 Mustang GT and 2010 Super Duty from this dealership, Sales Service, everything was done right. I'm one happy customer. The Mustang had some problems that were fixed right and and in a hurry. Customer service was job number one with this Dealership. The Super Duty is everything I was looking for in a truck. Thanks

awargo4

14 de sep. de 2010

I took my wife's car in for routine service. Sheehy accommodated a short-notice request for the service and was able to fit it into one of the timeslots I had available. Their personnel, from managers to front desk to service technicians, are always friendly, courteous, and striving to be helpful. The service department manager also has one of the best customer engagement practices I've seen. I definitely recommend Sheehy's service department.

atb

14 de sep. de 2010

This experience with the Sheehy Ford Service shop was good just as it was with the last Ford I owned, a Ranger pick up truck. This was the first service visit for my newly purchased Ford Escape and it went well. I have had no trouble with the new vehicle and the visit was for an oil change and routine check. I expect my future visits will be just as good as those with the Ranger which I had owned for 10 years and traded in for the Escape.

nordy

10 de sep. de 2010

Great service experience: I show up W/O appointment and they are happy to do my VIP Club service work. Very helpful and friendly and a nice waiting room. The best part? Not having to pay because I bought the VIP Club membership for my 2009 F150 and my 2010 Mustang. Sorry I didn't remeber my service guys names, but they are the same team I see each time I get one of my Fords serviced and they are always great. I bought my two latest vehicles because of all the Ford dealers i contacted (6 total) Sheehy Ford was THE ONLY ONE WHO WAS WILLING TO HELP ME ORDER MY TRUCK WITH THE 4.6 3V + 6SP in the XL model. Other dealers told me it couldn't be ordered, Sheehy did it for me. Had such a good sales experience, I sought out the same salesperson (Mauro) the next year when I bought my Mustang. I was prepared for each purchase, but you can do a lot worse than to go to these guys when looking for a new Ford.

jrbtnvols

9 de sep. de 2010

Oustanding service and assistance by both Bernie and Marcello. Great team, thanks for the help and for making my new truck purchase enjoyable. Karl in finance was also helpful and courtious to ensure I got the best deal to fit my needs. Thanks againJR Brown

robert.lake1

7 de sep. de 2010

all work completed on time and everything was done to satisfaction. will bring my autos here for service in the future. very friendly people to deal with and it is a plus for the van ride to the metro. i will in the near future be looking at anothe lease or purchase and will come back to the dearership to see what knd of deal they can make to me.

plstillman

5 de sep. de 2010

I brought my vehicle in for a safety recall. I was expecting to have to leave it for at least the morning, but the work was completed in about 1/2 hour. This was a great convenience to me! The employees were all very friendly and extremely accomodating, which I very much appreciated. Thank you for the great service!

dwalton

3 de sep. de 2010

I am very well satisfied with the service I received on my Ford F-150 pickup truck. It was completed in a timely manner, and everyone was friendly and professional. I can always count on Sheehy Ford Service Department to do the job right and at a reasonable cost.

afernandez

25 de ago. de 2010

When I went in everyone was friendly and seemed happy to be there. I usually service my car at Honda but for me it's more convenient this location and when they returned my car it was great work and in a very timely manner. Also they were very prompt to call me and let me know that the work was done. Thank you again.

ccampbell1

17 de ago. de 2010

Sheehy's service department provided excellent service and communication throughout the repair process. I would highly recommend this dealer for their outstanding service and customer support. Having a night drop off service was a big plus for me. It allowed me to drop off the car on my schedule.

janeklug

10 de ago. de 2010

I am a member of the VIP club and brought my car in for 15,000 mile service. My car was ready before schedule time I requested. Also, I have a K & N lifetime air filter installed in my car and requested that they did not remove it. My filter was still in place. Service members friendly, quick check-out, no problems found in car.

bbjstalcup

6 de ago. de 2010

My high rating is as a result of the nine years of top service on my 2001 Focus. I am extremely pleased with the knowledge of the service writer, honesty and the obvious concern he shares in making sure any problem is correctly diagnosed and corrected. I have never had to return the car for any reason after work was performed. They get it right the first time, and during the 90K plus miles, all work and service has been performed only by Springfield Sheehy.

lmatchett

3 de ago. de 2010

When I have needed something done promptly your service dept has always fit it in.Work is always expertly done and on time.Employees are always friendly and in a good mood. I often drop the car off at night and pick it up after work the next day, which is very convenient for me. Having service dept. open on the weekends is very helpful.

eagles9496

2 de ago. de 2010

My first use of dealer services in years. This was the first service on my new 2010 Ranger I bought from Sheey in March. The staff in sales and service go out of their way to meet your needs...a new experience for me with a dealer....the facilities are customer friendly..it's nice having a cup of coffee in the customer lounge..it was even good..thanks for having a customer orientated staff..

dtmallion

29 de jul. de 2010

Pete Cizmar is the Quick line service person and he has always kept my car in very good condition. I trust him and his advice. He helped me get four new tires with the $100.00 off coupon! He is always very willing to help and he lets me know what service my car needs and when it needs it. It is so very helpful when you can trust your car with someone who treats it like they would their very own car. Scott Stevenson is the person in charge and he has always been very helpful when Pete is not there or busy with someone else. I have gone to Sheehy Ford for the last ten years and I really am very happy with the service I have received. I always get told how much it will cost and they even give me choices when there are options. I have recomended the service department to my daughter and son-in-law and they use Sheehy Service too!

pebblebrook

28 de jul. de 2010

I bought my first Ford at Sheehy Ford in Springfield in 2001, and after a lifetime of previously stressful car service experiences at other dealers and service centers, I was amazed at how easy Sheehy Ford's service department was to deal with - professional, friendly and helpful.

imills

28 de jul. de 2010

First 5K service if free! Everyone is so efficient. Check-in was quick. So was the phone call I made to schedule the appointment. Paperwork clear and understandable. I have previously used the shuttle service to the metro station for drop off and pick-up -- that's excellent! Thank you.

insearchofanewcar

27 de jul. de 2010

I was in the market for a new car, but was unsure about what type of car that I wanted. When I arrived at Sheehy Ford and met up with Bernie, I was quite up front that I was just looking at different makes and wanted to try out the Ford Escape. I ended coming back to Sheehy to ask about information from non Ford dealer stating that ALL Hybrids cycle down on the air conditioning if the engine was not running and he assured me that it was definitely not the case with the Escapes. On test driving the Hybrid Escape, the fact that the air conditioning did not cycle off while sitting at a traffic light was extremely reassuring. However, I was just not sure in my mind about what kind of vehicle did I want: large, small, SUV, Sedan, Gas, Hybrid. Because I so unsure about those factors in my own mind, I just couldn't commit to buying a car. When I outlined this problem to Bernie deGastyne and his manager, Marchello Grimaldi, they didn't try to give me a hard sell to purchase another vehicle, or try to show me all the other models that was on the lot or that Ford had to offer.I found the staff at Sheehy very pleasant to work with and they were very good about helping me try to find what I was looking for in a vehicle. If I eventually settle on purchasing a Ford, I would definitely go back there.

JNWALBERT

27 de jul. de 2010

Im thinking the third time is a charm! Yesterday was the third routine servicing of my 2009 F150, and everything was excellent. Service was prompt and complete, and the vehicle was washed without my asking (as is supposed to happen for VIP customers). After 2 previous less-than-satisfactory experiences, I now think the Service Department is worthy of the Ford name.

mtbarron

26 de jul. de 2010

I have been a customer since 1996 and would not go anywhere else for service. I am a high maintenance customer who requires knowledgeable information and good pricing. Not only do I bring my Ford vehicles in for service, I bring my Madza and Honda in too. Thank you Ty and Larry for taking care of my vehicles!

Bensalah Mahmoud

21 de jul. de 2010

Used Ford Escape 2009 purchase:service was fast, clear explanation, and paper work timing was excellent.Ford Ranger 2008 maintenance:I would like to add a comment about maintenance department: I had an excellent service since January 2009, and I am very satisfied.

thegrunders

17 de jul. de 2010

When I realized we needed an emissions inspection right away, we called Sheehy Ford. We had no problem getting in, staff was friendly and prompt and even assisted with getting our overdue registration completed. The service department is always helpful.

wd1lr

14 de jul. de 2010

I like it when service technicians take the time to explain what is wrong with your car and then provide you with options as to how to proceed from there. Not just surprise you with a 1500 dollar repair job and tell you that you have to fix it all that instant or your car will explode. There are no gimmicks with Sheehy and they give sound recommendations and quality service. I have a 1998 mustang gt that I have take there almost as long as I have had the car. I bought it new and it now has approximately 224000 miles on it and still runs and looks like new. I am certain that it is the attention to detail and quality of the received service that has helped my vehicle reach this milestone and beyond. Like many I was suspect of dealership service centers for awhile. After hearing stories of over charging and poor service who wouldn't be. If reading my remarks does nothing else then let it at least assure you that the Sheehy service center is not one of those places. All I would say is try it out and you won't be disappointed. I have never hesitated to take my car there and you won't either. thanks guys

ellen.holthoff

8 de jul. de 2010

I was very satisfied with the service I received and will continue to take my Escape to Sheehy for service. Ty is always very helpful and I appreciated his assistance in reserving a rental car for my use while my car was being serviced. Thank you!

chuckhoffmann

2 de jul. de 2010

Even though I'd done my research on the Transit Connect and decided it was the vehicle I wanted to buy, I still wanted to lay hands upon this beastie before I took my final purchase decision. La'Quisha and the rest of the folks at Sheehy made the whole process very easy, and I am looking forward to conducting business with Sheehy in the future.

mfallon3

30 de jun. de 2010

Dropped by to see if I could get my vehicle serviced with out an appointment. Was in a rush as most busy business people are. Service staff quickly checked with management and agreed to help me at that moment. Vehicle was in and serviced thoroughly in an hour while I waited, including identifying a potential issue, bringing it to my attention and fixing it before problems cost me more money... and time. Just got to love that.

Carole Denner

28 de jun. de 2010

It was necessary for us to replace a car that was totaled. I attempted to complete the search prior to scheduled surgery, and La'Quisha did all she could to supply me with the information I needed. However, I was unable to make the purchase prior to the surgery. La'Quisha and Sheehy remained in email contact while respectful that I could not proceed for several weeks.La'Quisha accepted my preferences via email and had cars that fulfilled my specifications ready for me to see and drive when I arrived for my appointment. She was unhurried and ready to show me all options, and facilitated my comparisons. Unlike auto purchases that I have made in the past, I am convinced I made the best purchase for me at this time.

hanoi_98

26 de jun. de 2010

Pete is the best in Service. He will take care of you and the repair work that the folks at Sheehy Ford is top notch. I have never had a problem with the work done at Sheehy Ford. They have always taken care of you and they do go out of their way to help. Highly recommend.

ltlabell

25 de jun. de 2010

This dealership has been great to deal with since I purchased my new car earlier this year. They have been promt and courteous to my questions and requests and have answered any questions I have had. I would suggest looking at Sheehy for any customers looking to purchase a new vehicle.

ttscarp

25 de jun. de 2010

I brought my vehicle in for an oil change. As a good service department should, they inspected my vehicle overall and found several concerns that were legit, not knit-pick issues. Jon my advisor explained all to me and the options I had. My experience was very pleasant.

twolfe01

17 de jun. de 2010

Id like to take a moment to tell you that I have purchased many vehicles over the years (only one outside the Ford family) and I have never had the professional experience your staff gave my wife and I. About 2 months ago, we purchased a 2010 Ford Fusion from your dealership, and our experience was so good, we could hardly wait to get the survey from Ford. We never got that, and asked for it several times, so we were quite excited to get a chance to thank them to someone who mattered. About two weeks ago, I started looking at the Mustang, as its my turn to treat me now.LOL, but we came back to Marcello and Victor. They were very professional and I have sent two other families to see you about purchases, and one has already purchased. These guys, and Teresa really made us feel like family, not just another customer, and you just dont find that in the DC area any more.

sconterno

16 de jun. de 2010

The service I received on 21 May 10 at Springfield Sheehy Ford was another pleasant experience. I took my car in for the 75,000 mile check and a recall. The high quality of service I have received over the past 10 years is the main reason I continue to have my car serviced there. An added bonus on this visit was that my car was washed -- this was a first, and very much appreciated -- my thanks to Ty. I would give very high marks to this dealership, and will continue doing business with them in the future.

Tom Crean

13 de jun. de 2010

Ty was wonderful in getting me in, diagnosing what needed to be done, and getting it done on time. He ketpt me informed. He has been great to work with since I purchased my Expedition over seven years ago. He makes having your car serviced easy and painless.

maerscott

2 de jun. de 2010

I was very happy with my visit on Tues, 1 Jun 10 where I received a free oil change & tire rotation through my VIP service. I also had my 60K mile check-up and a full detail. I had to drop off my vehicle for the whole day and they gave me a complimentary loaner so I wasn't without a ride. Pete, the service rep, was very professional & gave me an update during the day to let me know the status of my vehicle which was nice and they were able to get everything done in 1 day.On a side note: I was very happy with this visit and there was no wait time since I dropped off the vehicle for the whole day so that's why this particular visit was rated very high. However, in the past when I did wait for the oil change & car wash , the wait time was an average of 2.5 hours. I think this is something they seriously need to work on so beware if you decide to wait on your vehicle.

goldwingpapa

2 de jun. de 2010

I was in a crunch and needed a scheduled oil change before going out of town. Jon made sure it happened in a timely manner. I arrived a little early and was done shortly after my original appointment time. I have never used the free car wash, but this time I did that, also. It looked great!

bj1010

27 de may. de 2010

We purchased two vehicles from this dealer and would like to share that this service department far exceeds our experiences with other dealers (Honda, Acura and Jeep)! The service department team is always courteous and very well trained! The Sales department and Finance really need help!!

tac1

27 de may. de 2010

First class service department, from the time I pulled into the service lane to the time I was given my keys back. Scott you have a great team I don't want to leave anyone out so please thank your team that worked 5/26/2010.From the sevice advisor who greeted me when I pulled into the lane to cashier who printed out my service order.

Grracie

27 de may. de 2010

These guys are always fantastic! They go out of their way to make sure you are happy with their service and that you understand everything that is going on with your vehicle. When you walk-in someone is always there to assist you, unlike at some other places where they let you stand around feeling unimportant. I would highly recommend this service dept. for all car repairs.

jtsmith989

27 de may. de 2010

The Sheehy service team did an excellent job for the 45,000 mile service. Mr. Rosser explained quite clearly what additional work needed to be done on my 2002 Mustang. The service team got me in and out in a very timely manner. I am completely satisfied with my service experience.

johnlight

26 de may. de 2010

I have only had one bad experience at this dealership and the problem was taken care of quickly and professionally. I have recommended Sheehy Ford of Springfield to friends and family and I ONLY take my car to Sheehy to get work done on it. I look forward to continued business with them in the future.

ejnachtrab

25 de may. de 2010

The entire service staff at Sheehy Ford - Springfield was outstanding. We had the opportunity to interact with Service Advisors as well as the Service Director, and we're quite satisfied with our experiences.We appreciate the dealerships flexibility in scheduling our appointment around my wife's schedule.We look forward to returning our Edge to Sheehy for future service!!!

john.daugirda

14 de may. de 2010

Setting up a service appointment is easy and always accommodates my schedule. Ty Rosser keeps me informed as to the estimate of costs and completion time. The work is performed to standard and on time. Great shuttle service too. My experience with the service department has always been positive.

Dfrazier

13 de may. de 2010

I have been a Sheehy customer for over 10 yrs and have purchased 2 vehicles from the store. I take my ford vehicles exclusively to Sheehy and have dealt with Ty Rosser for many years. He's thorough, courteous and efficient. Ralph Taylor is very good also and I would recommend this dealership.

rlarocca

13 de may. de 2010

When ever I come to the Service Department the service is great. I don't ever leave thinking that I paid for a repair I didn't need. I have also not paid for a repair or service that I didn't get as happened at another location.I get the answers I need and a schedule I can live with.

fanksu

10 de may. de 2010

My roommate purchased her last two vechicles from your Dealership. She was so impressed that I went with her during her last purchase and bought a new vehicle as well. We live in Dumfries but contine to bring our cars in for servicing to your Service Center because of the excellent customer service. I am a Quality Manager for a leading Health Care System in Northern Virginia and recognize quality when I see it.Please thank Ty and his team for his committment to excellence.A Satisified Customer,Susan Frank

mhw87162

10 de may. de 2010

I had an excellent experience with Laquisha (sales person) at the dealership. She was honest and kind throughout. Unfortunately, the sales managers told me one thing on the phone and then something different when I arrived. They told me I could put money down and hold the car so they can fix a part on it before I buy it. Then when I got there, they told me I had to purchase before fixing it, because the part could take a long time to come and and they couldn't keep the car on the lot. This is no different than any other dealership I've experienced. The sales person, Laquisha, though, did call me to let me know the part was taking longer than expected. She also called me again to make sure I was satisfied with the vehicle. They did write me an IOU when I purshase and they did replace the part. One thing I was very impressed with was the detailing that was done on the car when I came in for the purchase. It was 2 1/2 years old and ever nook and cranny looked brand new. The only other thing I was dissapointed in was when they couldn't get the license plate on, they said the service shop would have to replace the anchor that the screw screws into. Instead, they finagled it on. So, when I got home and had to change the plates, I had to remove the interior backing behine the plate to hold the anchor while unscrewing the plate. I don't know if dealerships realize that if you're open and honest with customers, they will a) pay extra if needed and b) come back another day.

d2daniels

7 de may. de 2010

Your service team is wonderful. I have an issue with my new 2010 Fusion where the passenger door frame's paint is being rubbed off. They took pics and contacted Ford for a solution. Ford is not going to do anything at this time so your guys had it painted for me. We discussed actions we would take if it happened again. You're lucky to have such a great team.

Fordsho

4 de may. de 2010

In the past 3 months our household has purchased four vehicles from Sheehy Ford in Springfield, VA. It is their exceptional customer service that has kept us as customers. They set the standard by which all other car dealerships should be judged. Sina Mohabat, General Sales Manager and Marcello Grimaldi, Senior Sales Manager are great to work with.....They don't play the "sales game" that happens at most dealerships. If you're looking for a new vehicle, Sheehy Ford is where you need to go. Ford has added a lot of extra features to their American made cars that in our opinion, put them above the rest!!!

novakm1

4 de may. de 2010

Tyronne always provides honest, friendly and professional service. He has been my service manager for probably five years now. He always explains what service is needed, why it is needed, and most importantly the consequences of doing nothing. I would recommend Sheehy's Ford service department to anyone who needs their Ford vehicle serviced.

abrown8690

18 de abr. de 2010

This is the letter I sent to the General Sales Manager at Sheehy Ford of Springfield today via email.Hi Sina,Thank you so much for your interest and response! Let me explain also that I had initially a very good communication with Eve and outstanding promises made which brought me to the dealership yesterday. Unfortunately when I got there Eve apparently went home sick. Nevertheless I explained to Marcello all the communication I had with Eve and he said that he would have Mauro work with me. Mauro was an outstanding Sales member but along with Marcello informed me that promises made from Eve were not realistic. In the end after I received a brand new Ford Escape for my husband, and a great education of the cars evaluated as well. Guarantee you also I did present some challenges for them for pricing and they worked the numbers to work within my budget as I had planned and in addition I bonded with Theresa Strait the Customer Relations Manager who also assisted me in every way to make sure that I received the highest accommodations and her ability to explain to me also the various additional packages that I added to the car to protect it and to have the least amount of issues for my husband to deal with. We are very pleased as we are 8 times repeat customers of Sheehy of Springfield! Thank you,Andrea Brown

pickierthanmost

29 de mar. de 2010

I have been doing business with Sheehy of Springfield for several years. I am a repeat buyer myself and have referred several friends that made purchases as well. I have had extensive conversations with the staff involved with my transactions as well as several other employees that recognize me. They are always friendly and helpful. They exhibit a sense of pride and ownership in their business that goes far beyond just doing the minimum to make a sale. They create a relationship with customers that doesn't leave you feeling like you are on your own after you drive off the lot. Sheehy's service has also treated me well on the occasions I have needed them. From minor recall items to warranty issues, from Service Writer to Mechanic, the same great attitude and helpfulness applies. Great job! Keep it up.

feryboldaji

28 de mar. de 2010

I visited Sheehy Ford of Springfield as result of recommendation from a friend of mine who had purchased an F-150 from them and was very pleased both with the pricing they had received and also the level of customer service they received. I figured living in alexandria I would give them a shot. I was promptly greeted by Mr. Juan Tejera who was professional and courteous yet not pushy waiting for us to get out of the vehicle and walk into the showroom, unlike some other dealership personnel who basically ran up to our cars and basically opened our car doors for us(little too pushy). He helped us pick out a brand new Ford Escape, and they had a great selection, and was very knowledgeable about the vehicles. We then test drove the vehicle and went inside to find the negotiation process was very simple and up front. The best price was immediately made available to us and without having to fight for it. Their price which took all of a few minutes to get beat other dealers prices by more than one thousand dollars and it took hours to get the price from the other 2 dealers I visited. Mr. Washington their sales mgr also introduced himself and made himself available to us, and let us know he was there to assist Juan in any help we needed. We really appreciated that. Our financing was done by Ms. Vanessa Figueroa and she beat our credit union's interest rate by almost one whole percent so we were very pleased and the paperwork took less than 20 minutes to complete and they even gave me my hard tags the same day I bought the car. At the end of the purchase Juan went over the vehicle completely again making sure we were familiar with the vehicle and that we had no final questions. Mr. Sina Mohabat their General Sales Mgr, (I believe that was his title) also introduced himself and congratulated us on our purchase and also let us know if we ever needed help with anything that he would be there for us as well. We really felt welcomed and appreciated at their dealership and would definitely reccommend our friends and family to purchase their. Thanks Sheehy Ford for the great customer service and your highest level of professional and courteous service.sincerely,Ms. Fereshteh Boldaji

nellypwrs

21 de nov. de 2009

Terrible experience. Classic bait and switch. Kept me there for 3 hours. walked out with no car, frustrated, tired and hungry. I am disgusted with the way finance tried to "resolve" my credit problems. Don't waste your time. Drive the extra mile to a different dealership.

Marcy413

31 de mar. de 2009

While the salesman, Mauro, was a good salesman and did his job well selling me the car the rest of the experience was horrendous! Vanessa Figueroa, the Business Manager quoted us a final price and APR. We signed our contract and walked away fairly happy with our deal. Within days, however, Ms. Figueroa was calling to change our contract and our APR. My monthly payments increased and I was trapped, when I asked for options she gave me none. Our tags and title did not arrive within 30 days and all we could was the run around from person to person. After the tags and title arrived we found our address to be incorrect on our documents and even though we have left repeated messages with Ms. Figueroa, Mr. Mohabet, and Mr. McCarthy we have not received a phone call back, shocking!The back of all their business cards says Sincere & Hospitable Employees Enthusiastically Helping You (SHEEHY). Dont' believe it, once they get that car out the door all sincerity and hospitality go with it.