Phillip2016

1 de sep. de 2016

Great experience with both Barbara and Michele! Made the impossible, possible! It was a pleasure working with you guys and I look forward to future purchases!! Keep up the great work!

dverbe

15 de ago. de 2016

So back in May (of this year) my husband decided to trade in his 2013 Lexus. His first stop was Sheehy, but he didn't see anything he liked. So he ended up purchasing a high value MB from another dealer. Last week, after not even 3 months and 700 miles he went back to Sheehy Lexus and was welcomed with open arms by our only and best sales rep Mike Bowen. Today there is a brand new 2016 Lexus es350 in our driveway. It truly was like coming home - the managers, the entire staff, and especially Mike Bowen were there to serve. It's just a comforting feeling knowing the dealership and staff are there for us at any time. We didn't feel that with the other car. Michael you are the best. All you car shoppers, if you want a fair deal, professional and honest experience, go see Mike Bowen at sheehy kexus of Annapolis.

Poeticsinger

14 de ago. de 2016

Let me add myself to the many happy customers who have bought a Lexus from this fabulous dealership. Where to begin...I contacted Chris Powell and scheduled my test drive. I actually showed up a day early and he was more than gracious and took care of me immediately. I had been researching the car for a year so he didn't need to sell me. I fell in love with car and we made a deal I could live with quickly. Now.before I go further, let me give a shout to ALL the folks I came across while I was there. Will Pastor is such a cut up. We had a great time trading barbs! Al Trojanowski is a charmer. Ken LaRochelle has a presence that just says "I'm the manager". But he's also very personable!. Edward Jackson was another charmer. Scott Daniels was a breath of fresh air. And I can't forget Doug King and Chris List. Just awesome people!!! But the people who actually saw me through the process were Chris Powell, Jayson Craddock, and Michelle Mitchell. They had to get the color I wanted from another dealer, which they did the very next day. Chris came to pick me (love that personal touch!) and took me in where we finished all the paperwork. Michelle and Chris both explained my options for extended warranty and protections for my car and since I elected to add some things I had to wait for my car until Monday. No worries though! They gave me a loaner! AND they fed me! Next up was Kevin Johnson, whose job it is to show me everything. He was charming and patient and knowledgeable. LOVE HIM. They brought my BEAUTIFUL RC 300 out to me complete with my bow and I've never seen a sight so gorgeous in my life. The entire Sheehy team is full of wonderful people. I knew they would give me AAA service and I wasn't let down!!!! If you're even thinking about a Lexus, I HIGHLY recommend you contact them!

drivera

13 de ago. de 2016

We just arrived to the dealership and my salesman, Ernie Bradley, was already there prompt for our appointment. I explained exactly what I was looking for and he immediately show me what was available within the required price. Ernie is very professional and go the extra mile to satisfied my needs as a customer. The conditions of the used cars offered by the dealership are excellent. This car was for my daughter and she loves it. I own an LS 460 and have been taking it for service to Sheehy since I bought it. Ralph Velez, from the service department always take good care of me and my car.I recommend this dealership. It is excellent!

sherieclaire

11 de ago. de 2016

Was welcomed by Will Pastor who was extraordinarily nice and very welcoming. He asked me what I wanted and told me everything I needed to know about leasing/purchasing a car.

Hlnkid

6 de jul. de 2016

I recently purchased my very first Lexus; a Lexus NX. Having never dealt with this dealership before I wasn't sure what to expect. I was pleasantly surprised by the friendly, happy and professional atmosphere throughout the entire dealership. My salesperson was Grant Pivec, who was readily available to answer any questions or concerns without making the experience feel like I was intruding on his time, etc. I appreciated his laid back approach and that he introduced me to several others in the dealership, including Edward Jackson (sales) and Kevin Brown (IT guy). All friendly and available to help or answer any questions. On the finance side of things, I worked with Shandrial Hudson who was the same as everyone else. Friendly and helpful. I couldn't have asked for a better and painless experience. I had a small issue the day after taking the car home, the lic tag was mounted off center on the front grill of the car. My dad was available to take the car back to the dealer, where they immediately fixed the issue without problem and gave the car a quick wash as well. Great experience all around.

Elliot131

4 de jul. de 2016

We just bought our second Lexus from Sheehy in Annapolis. When my RX450h came off lease, I looked at other brands, but the quality of Sheehy's customer service was a major factor in getting a new Lexus RX. I live part of the year in Delaware, about 2 hours from Annapolis. The dealer picks up my car for service and provides a loaner. But, the most incredible example of their customer service was when my salesman, Mike Bowen, drove my new car to my home on Sunday during the 4th of July holiday. This is not something you'd find at most luxury car dealerships. They go above and beyond! Just outstanding!!

Jaglex97

27 de jun. de 2016

I wrote asking to interact with the internet or fleet manager and was contacted by Kelly Hollis, the internet manager. She was professional, responsive to the issues I raised and knowledgeable. I chose another dealer who had a more suitable car but have only good things to say about Kelly.

Larry H

8 de jun. de 2016

My name is Larry H. and I presently live in The Villages of Florida, my Wife and I was once again in the market for a New Lexus and we decided after visiting several Dealership in the south we were home sick for the professional treatment we've received in the past at your dealership. I contacted a Salesmen Edward Jackson for Sheehy and explained we've purchased several Lexus from Lexus of Annapolis and refuse to make the mistake of going else where. Well, Mr Jackson agreed after presenting the best possible deal on a 2016 ES 350 not only to sell us the Vehicle but fly to Florida to demonstrate its features and benefits. I am truly grateful to Sheehy Lexus and Mr. Jackson for their outstanding Professionalism and care.

raymond.dudderar

27 de may. de 2016

Kelly assisted us with our search for a new SUV. She was very knowledgeable, available for our many detailed requests for meetings and additional information, and incredibly pleasant to deal with. If you want a Lexus, see Kelly!!

SUNNY TAYLOR

24 de may. de 2016

The best car buying experience to date. Mike is very knowledgeable and patient. This was my first Lexus purchase and I arrived to the dealership with a ton of questions. Mike is personable and customer oriented. I felt appreciated and valued. I began my car search with the intention to visit and browse quite a few different dealerships. Luckily, Sheehy Lexus in Annapolis had many of the other cars I intended to test drive. Long story short I left Sheehy with a brand new RX F Sport. This was the best choice considering I almost purchased a Mercedes GLE. The Lexus warranty is better and the vehicles are more durable with a higher resale value. Michele is very detail oriented and definitely goes the extra mile to meet your needs. She is very understanding. And Paul is amazing. He is very descriptive when reviewing the vehicle. I left the dealership feeling more confident about more purchase.

cindy

22 de may. de 2016

Kelly Harkins was my sales person. Kelly was very knowledgeable and helpful in buying my new 2013 RX 450h Lexus. It was well worth my wait.

Syren

21 de abr. de 2016

The environment and people were wonderful. You couldn't ask for nicer! Anytime I leave I always head out feeling like a princess. You'll always receive royal treatment here.

cathylogan

11 de abr. de 2016

Just purchased a 2015 Lexus 350 RX. I have been taking my previous car to Sheehy for years and Scott Daniels has always taken great care of me. Richard Lunz was my salesman and he was terrific! He was extremely patient and found me the perfect car. He took the time when I picked up the car to go over all the details. Michele Mitchell was also very thorough. I cannot say enough good things about this team!

Moe&Jane

21 de mar. de 2016

After a great deal of research and Sunday visits to Sheehy Lexus, we stopped to take a test drive. Mike Bowen assisted us showing us all of the vehicles options and going with us for our test drive. He was supportive and attentive without being high-pressure. He followed up with us via e-mail. We loved the car, ES300h, and came back the next day to test the voice recognition and share some complications we had with the title of our trade-in. Mike said it wouldnt be a problem and initiated the sale. Michele Mitchell followed up with the title issue and was able to process the purchase with our credit union. Sheehy Lexus is a top quality dealership, Mike Bowen was fantastic to work with and met all of our expectations and requests with friendly courtesy and professionalism. Michelle was excellent in helping with the financial aspects of the sale. We are happy Lexus owners and highly recommend Sheehy, Mike and Michelle!

Mateo1

11 de mar. de 2016

I walked in with pre-approved financing, and after inspecting the vehicle I wanted, we sat down to make the deal. Come to find out the Sheehy Lexus didn't work with my bank and Lexus financing would cost me more, so I got up to leave. Jason (Salesman) and Michele (Finance Manager), tried every angle with my bank to make the deal in a round about way, but my bank wasn't having it. I wasn't expecting to drive away with a cool Lexus RC 400h, but Sheehy Lexus decided to sell the Lexus to Sheehy Infiniti (next door) since they did deal with my bank. Sheehy Lexus didn't make a dime off me, yet they honored their post sale commitments listed on their site. It was a very stand up thing to do, and I must say that Jason and Michele deserve a raise. Good work guys, I'll recommend your dealer to all my friends and family.

MervG

27 de feb. de 2016

Wow, in a world of lacking customer service typically found at most car dealers, Sheehy Lexus of Annapolis blew those preconceived notions out of the water!. My wife and I had been looking at BMW and Mercedes and over the past few weeks got the typical "rush" and pushy salesman from those stores we visited. When we walked into Sheehy it was a totally different experience. They have a beautiful showroom, but an amazing staff. As my father use to say when I was young "Quality is the first thing seen. Service is the first thing felt. And Price is the first thing forgotten" What an amazing experience and do yourself a favor, buy from this dealership!

JoyceMA

27 de feb. de 2016

I recently bought a 2006 SC430 at Sheehy Lexus in Annapolis. This is the second car I have bought from Sheehy, the first being a 2008 ES350. Can't say enough good things about this dealership and the salesman who took care of us, Mike Bowen. Mike was attentive, informative and helpful all the way through the transaction, and even went the extra mile and delivered the car to us in Hagerstown. Before delivery there were a few scratches in the paint, and they took care of that and the car looks and drives like new. A truly satisfying experience in buying a car.

William and Marie Alsop

17 de feb. de 2016

Sheehy Lexus of Annapolis provided us, without a doubt, the best car buying experience we've had in 60 years. We inquired about a Pre-owned Lexus online and received an immediate response . The website was outstanding and very easy to navigate.We then contacted the dealership by phone and were placed in the very capable hands of Mr. Scott Milligan who walked us through the entire process and completion of the purchase of our 2012 Lexus RX350. His knowledge of the vehicle was outstanding as he answered every question and provided us with every accommodation. We arrived at the dealership (traveling 215 miles from WV) at 6:30 pm where we were greeted by the the entire staff, introduced face to face to Mr. Milligan and were treated like family! The closing and paperwork was expedited by Ms. Michelle Mitchell in a most professional manner. In less than 90 minutes we were on our way. Mr. Milligan made several follow up calls to make sure we were totally satisfied with the vehicle, the process and the future service amenities. What a pleasure to to do business with a First Class Organization! We would highly recommend Mr. Scott Milligan as a caring and personable sales consultant.

ElizabethT

21 de ene. de 2016

I had the pleasure of purchasing a new Lexus RX 350. My purchase was handled quickly and efficiently by Mike Bowen. One of my biggest complaints about auto purchasing is how long it takes and the pricing discussions back and forth between management, my salesperson and me. I have always felt like I was playing the "telephone" game as these negotiations went on. I asked Mike Bowen to run numbers for me and told him what my interests were. He was happy to help and worked quickly while my current vehicle was being serviced. I really enjoyed working with Lexus of Annapolis and look forward to working with them in the future.

ReneG

21 de ene. de 2016

We drove over an hour from our home in Carroll County to buy a car from your amazing dealership because of Mike Bowen! Our family has bought cars from him for years because of his outstanding customer service. Our experience was over the top at your dealership, from the selection of vehicles, pure professionalism of the staff and the accommodations went over and beyond our expectations, even the Cafe' Hostess was awesome! We knew Mike would give us top notched service and was so delighted to see he works for a company that does the same! Michele in finance was amazing! She made it an easy and quick transaction, leaving us without any unanswered questions! After seeing the customer's lounge, I will most definitely drive an hour to have my new RX350 serviced there.

Priscilla

19 de ene. de 2016

Mike Bowen is so knowledgeable! He is the absolute best! The buying process is informative, helpful and second to none in customer service. Everyone I dealt with was professional and helpful.

tainajr

17 de ene. de 2016

Johnny was wonderful. He not only made sure that I got what I wanted, but was also very cognizant to keep it within my budget. He ended up driving 60 miles to get the vehicle I wanted in the color I wanted. I am elated as a new Lexus owner and with the service that was provided.

The Powell Family

12 de ene. de 2016

I read many reviews about Mr. Johnny Solinas prior to meeting his acquaintance. From the moment we met Johnny provided an authentic, highly professional and efficient sales experience. Every second was spent gathering information and sharing truth, which is not always common behavior of automobile salespersons. I must admit I was pleasantly surprised. Michelle Mitchell, the finance director, worked diligently to provide the best bargain for the deal to be complete. It has been many years since I have experienced such excellence during the car purchase experience. So I would like to say to anyone out there that may not be exactly where you want to be (but close), stop by Sheehy Lexus of Annapolis for an unforgettable car buying experience...it will change your life!

Gclark624

30 de dic. de 2015

Sheehy Lexus was wonderful to deal with! Ernie Bradley made the process easy, Ernie even had the big Christmas bow put on top after the gx470 was detailed and our paper work was completed in record time! We walked outside and my wife was surprised by the bow and the attentive and professional staff!

Toy T

29 de dic. de 2015

After four working days-no response from Lexus Customer Service (Ann). Stephanie was supposed to inform you in detail of my 15 minute conversation regarding poor and unethical service. Customers only ask you be truthful. I that really that much to ask? Because of lack of truthfulness-I missed a medical appt. that had to be rescheduled and I had to pay for the missed appointment:(We'll report again on the next service.

Toy T

24 de dic. de 2015

Will provide details once I speak with customer service to see if issue can be resolved. Now I received a call from the Annapolis area but no message was left(:

Bill

24 de dic. de 2015

We had considered and looked at several other auto brands and were investigating Lexus. We own a 1996 Lexus LS400 with 234,000 miles on it and have suffered extremely few problems. Edward Jackson met us at the front door of Sheehy Lexus, showed us around, took us for a ride, and answered our questions honestly. Over the next several months, we returned with more questions and yet another ride. Edward stayed with us and kept his name in front of us but was never pushy. He developed my trust which, considering my previous experiences with car salesmen, says a lot. We finally bought a 2013 ES 350 last Nov. and are very pleased so far. His service has continued after the sale.I am impressed with the thoughtful customer treatment I have seen at Sheehy. It's the little things they do that cost them very little but show how much they appreciate their customers, from the cleanliness of the facility and friendliness of the staff to the almost club atmosphere of the service waiting area. It's the most pleasant experience I've had with an automobile dealer and I'm 80 years old.

Theresa and Tim

12 de dic. de 2015

My husband and I just purchased the Lexus IS 250c. When we arrived Paul, the GM recommended Ernie as our sales person. We received exceptional service and care from Ernie. This is the second car we have purchased from Sheehy Lexus, and we will return asking for Ernie. He is warm and cares about his customers. Thanks again Ernie!

Matt K.

30 de nov. de 2015

As a Mercedes buyer for years, I had no interest in purchasing a Lexus. In fact, knew nothing about them. In need of a quick turn-around car, however, I stopped by Sheehy on a whim and met Amanda Oliver. I explained to Amanda that I knew nothing about Lexus cars, but could she possibly explain some things to me related to the models of which I knew nothing. Amanda graciously walked me through the entire line of certified cars, explaining in detail the differences in one from another, the performance variations in each separate line, cost spreads of each, and relative size comparisons of the variants. I have to tell you, I was thoroughly impressed by her energy, enthusiasm for her product, her knowledge of technical detail, and sincere interest in making me as smart as possible about Lexus and Sheehy. Great, great representative of both the Lexus product line and Sheehy Lexus. Dynamite spokesperson for your Company. Very impressive.Matt K.

Sam

30 de nov. de 2015

My husband and I picked 9 cars based on website listings at Sheehy Lexus of Annapolis. When we got to the dealership not one car was there, we were told they could be at any of the Sheehy stores but most likely in VA. DO NOT WAIST YOUR TIME!!!!!!!

RaychielWebb

30 de nov. de 2015

I went car shopping at the Lexus Dealership in Annapolis and was greeted by Mr. Jackson, who immediately made me feel comfortable as he showed me around and guided me through the available cars. Working with Mr. Jackson and Ms. Mitchell in finance allowed me to have my best car shopping experience ever. Mr. Jackson was very impressive throughout the entire process and answered every question with patience and to my complete satisfaction. Mr. Jackson was the absolute best and I have and will continue to refer all of my friends and colleagues to Mr Jackson and I plan to come to him for the years to come.

Molly P.

30 de nov. de 2015

I recently purchased a 2014 Lexus GS 350 at this dealership. The sales consultant, Jeff Marcalus, was terrific -- very friendly, knowledgeable and helpful. Plus (perhaps best of all), he was not pushy. He was patient and answered all of my questions. He has also been very responsive to questions I have raised since my purchase. This is the second car I have purchased from this dealership, and I have been very pleased with both cars and with the customer service. I'd recommend this dealership -- and Jeff -- to family and friends.

Akmedthegreat

30 de nov. de 2015

I recently dealt with Michael DiDonato, and the guy is top notch. He cared for my needs and wants, and he made me feel comfortable with the entire process. I would definitely recommend him. I am new here from the Middle East, so it is nice to find a dealer and salesman I can trust. -Akmed

dverbe

28 de nov. de 2015

I feel special at sheehy - classy, clean, professional. And I feel like I have my own private sales rep in Mike Bowen - he is so polite and knowledgeable - he is the only one I will buy a car from. We gave a 2013 so it's almost time - get ready Mike.

TreCannon

14 de nov. de 2015

Love the service I get from Sheehy Lexus of Annapolis and my longtime friend Mr Johnny Salinas. Made my first purchase with him last year with their CT200h 2014 and again this year I was able to upgrade to the 2015. Mr Salinas was able to get me a GREAT deal and I love my CT which saves me so much on gas. If you have never tried a Hybrid you don't know what you're missing. Mr Salinas will help you get the best for your money and gets you in and out. Ms Mitchell handled the paperwork and I was in and out in no time. What I love about Sheehy the most is how well they take care of you. Johnny will make sure you are happy with your new car and another great thing he does is bring your newly purchased car to your door if you are within a 3 hour commute. I have never known any other dealership with such great service.

4kiddosmama

14 de nov. de 2015

From Start to Finish this dealership is top notch! Unlike any other I have purchased from or walked into for that matter. Friendly, Dependable, Eager to Please, Personable, Educational...PERFECTION!

Patty

8 de nov. de 2015

This is my third purchase from Sheehy Lexus! Buying this 2015 RX350 was as good a car buying experience as you can find! Edward Jackson and Doug King went above and beyond to make the deal work and their level of professionalism and courtesy is just unmatched! Shandrial Hudson made the finance piece so easy to make this vehicle mine. I just can't say enough about this dealership - a cut above!! Many, many thanks for all they did - so appreciated!!

gg

3 de nov. de 2015

Today I spent a few hours with the fine folks at Lexus of Annapolis as they helped me to find my perfect car, which due to my age, will undoubtedly be the LAST car I ever buy. From the first time I spoke with Chris Martin the previous day, I knew that I was in good hands. I had no sooner walked into the dealership today than I was greeted, and greeted, and then greeted by Chris, all within about 30 seconds. Chris had already selected a few cars for me to look at, but he seemingly knew that I would love the RED one! After a test drive, some talking, and sharing with Chris, it was off to see Michele Mitchell in Financing; she, too, was a delight and very knowledgeable. Finally, Chris set me up with Kevin Johnson for a tutorial on the technology of the Lexus; Chris said that they call him the Lexpert, and he truly was. I found the whole dealership to be exceptional in manner, customer service, and knowledge. I look forward to a long relationship with them because, after all, this is my LAST car that I will ever buy. Glad it is a good one - and RED!!!

idxpart

30 de oct. de 2015

I appreciate so much the exceptional quality of service and customer relations from this dealership. Edward Jackson is delightful to work with -- he is friendly and knowledgeable -- and makes the whole experience so easy. I have worked with him previously on a car lease and each time is better than the last. If you are in the market for a Lexus, this is the dealership to go to, even if you do not live locally. I am in Rehoboth Beach and they arrange for the car servicing and I don't have to drive there myself. So anywhere in the region you should consider Sheehy Lexus as they will take care of you.

John P.

21 de oct. de 2015

Sheehy Lexus was great to work with for our purchase. The sales staff was knowledgeable, friendly, and attentive to what we needed. They made the entire process smooth, easy and comfortable.

Nick Scat

19 de oct. de 2015

Edward and Doug were very friendly and informative on the Lexus RX 350 we purchased. I would recommend this dealership to anyone who is looking at Lexus automobiles.

Pam

14 de oct. de 2015

I previously purchased a new 2005 RX330 from Lindsay Lexus of Alexandria. It was my first Lexus and I loved the vehicle but hated their Service Department. Because of that experience, I had decided I would never buy another Lexus. I began having my car serviced at Sheehy Lexus of Annapolis and it was a lucky day for me when I was introduced to Brandon Squibb. He epitomizes courtesy and professionalism and always goes above and beyond in terms of customer service and satisfaction, which are paramount to me. Personally, two of my biggest pet peeves in life are lack of customer service and a sense of entitlement so I found this to be a new and refreshing experience dealing with Brandon Squibb at Sheehy Lexus of Annapolis. On September 23, 2015, I was on Sheehy's website and saw a Certified Lexus 2013 RX350 for sale. I was scheduled to have my 2005 RX330 serviced on September 24, 2015 but instead I traded it on the 2013 RX350. I was introduced to Mike Bowen, who was friendly, courteous, professional, and extremely knowledgeable about all of the features on the vehicle (as cars had changed a lot since my last purchase). I appreciated Mike Bowen's low key, no pressure approach. He answered all of my questions (and I had many). I asked him to drive the vehicle during the test drive so that I could sit back and evaluate the vehicle. Next I met Shandrial Hudson who handled the financing of my purchase. She was friendly and professional and the financing was a quick and smooth process. I generally dread purchasing a new vehicle because I find it as enjoyable as a root canal but my positive dealings with Brandon Squibb as my Service Consultant made me consider purchasing a vehicle from Sheehy Lexus of Annapolis and I am fortunate that now, in addition to having a great Service Consultant to work with, I have a great Sales Consultant, Mike Bowen, and a great Finance Department with Shandrial Hudson and Michele Mitchell. It was a truly great experience and I am thankful to Sheehy Lexus of Annapolis and their wonderful team of employees for making this such a positive experience for me.

Steve

12 de oct. de 2015

We've worked with many auto dealers in the past and Sheehy Lexus Annapolis is clearly the best, They go above and beyond what we expect of a good dealership. Knowledge of their product (as well as competitor products), attitude, courtesy and attention to detail are superb. What is most notable, is their fairness and genuine concern for the customer, not simply pushing the product. This dealership clearly wants lifetime customers and with the service they provide they will get and retain them. We'll be back!

wtheisig99

12 de oct. de 2015

My wife and I were in the market for a quality used vehicle, and had been referred to Chris Martin at Sheehy by a friend. Chris was courteous, professional and knowledgeable throughout the process, and assisted us in making an informed choice between several vehicles we were considering. We also dealt with Pete Paul in the Service Department, who took the time to explain all aspects of the continuing service we could expect after our purchase, and his friendliness, knowledge and experience made a real impression on us. I will look no further when the time comes to buy my next car.

hoover625

8 de oct. de 2015

I was in the market for a luxury vehicle and heard great things about this dealership and went to check it out. Their friendliness and attention to detail blew me away immediately. I worked with Mr Jackson and he went above and beyond to get me the exact vehicle that I wanted for a great deal. I worked with the Manager Doug King and Ms Hudson in finance and they all made my experience great and I would recommend getting a vehicle from them any time. They certainly have earned my business now and in the future!!

shameans

7 de oct. de 2015

The one thing I love about Sheehy and their staff is that don't forget you after you purchase your vehicle. I had a great experience working with Edward Jackson when I purchased my car. I'm came in late that evening, but they where very patient with me even though it way past closing time for them. Every time I come in to have my car serviced I recieve that same level of service. If Mr. Jackson is around he always very pleasant and helpful. I would definetly come back for my next vehicle. Sharon Means

kqkst2

4 de oct. de 2015

This was my first experience with a leased vehicle and it was smooth and easy. The dealership went out of their way to get what I wanted even one not at their dealership. My husband and I have purchased 6 cars from Mike Bowen and he makes the process as easy as can be. He listens to what you want and will then do everything he can to get it.

Lexi

29 de sep. de 2015

Customer service was awesome!!! When I first arrived at Sheehy Lexus of Annapolis I was greeted by Mr. Edward Jackson. I explained to him I was looking to purchase a ES 350., my very first Lexus. The first thing Mr. Jackson did was to give me a tour of the dealership. I was very impressed. He introduced me to Brandon Squibb, a service consultant. After the tour he showed me ES 350's on the lot. Mr. Jackson was very knowledgeable about Lexus vehicles. I had not purchased a vehicle in 9 years and I had many questions, he answered every question I had and more. When I left the dealership after my first visit, Mr. Jackson gave me his cell phone and told me to call any time if I had further questions. That personal approach brought me back to the dealership. Needless to say I purchased from Mr Jackson a 2016 ES 350 in RED my favorite color for a car. To be exact, Matador Red Mica.Shandrial Hudson in the finance department was great. I had questions concerning the financial end of the purchase and she took the time to answer every one of them with patience. She made me feel so at ease with the purchase I made. Mr. Doug King in Management congratulated me on my purchase and me this was not the end of our visit but the beginning. Mr. Kevin Johnson, your delivery specialist went over the car with me answering all my questions and explaining the features of the car.I love my beautiful car and the great experience I had with the team at Sheehy Lexus of Annapolis. Thank you

Cgross

27 de sep. de 2015

I have not bought a car in ten years however meeting Mr Edward Jackson on my visit made my experience great his knowledge and good customer service made it easy to choose the correct vehicle, I recommend this salesman as a great asset to any company. Thank you for the great work done at Sheeny Lexus of Annapolis customer service means a lot in today society.

mhankone

16 de sep. de 2015

I wanted to acknowledge Mr. Edward Jackson, his service was tremendous. My wife and I came down to the dealership on black Friday late evening, and by the time we left we had purchased a 2015 RX350.

Randy Keck

14 de sep. de 2015

I had not bought a car since 2004. It was time to trade up from the Explorer that we had. I decided to reverse the order of things and go through the financing end of things first, before tying up a salesman. Michelle Mitchell was absolutely top notch from my very first phone call to the closing of the financing. Michelle knew her stuff! Her encouragement and positive demeanor throughout the whole process made it the best experience I ever had with a car dealer. Michelle hooked me up with Mike Bowen. Mike continued to make the afternoon great! His calm explanation of how things worked and how things were going to work at the dealer made me feel as if I were the only customer that he had. Mike had a very warm and engaging personality. He is well suited for what he does!Both Michelle and Mike were absolutely a dynamic team. They made my car buying experience fabulous. By the way, I walked away with a 2015 Lexus RX-350. Black with black interior and the complete luxury packages. My wife is ecstatic and said that I did a good job with the car I brought home! I would buy from Sheehy Lexus again and I would recommend them to everyone considering a Lexus.. I live in Baltimore City and I am still waiting for the other 2 dealers to call me back. I will be Sheehy Annapolis for life!Randy Keck

hilzh

14 de sep. de 2015

I came in last Monday to test drive a car I saw online. We test drove it and started the paperwork. After running both my credit and my cosigners credit, contacting the banks, and accepting an offer, I was waiting to sign the finalized papers and pick up the vehicle tomorrow. I learned today that my bank documents were never even sent to my cosigner due to an employee's interest in the vehicle. Not only did the salesman not even bother to inform me of the interest, but they sold the car to the employee after we were pretty much finished. I'd be lying if I said I wasn't pissed off. I've had better customer service at Walmart.

Ellen1

7 de sep. de 2015

We are senior citizens with quite a few vehicle purchases over our lifetime. This Sheehy Lexus Dealership stands head and shoulders above all the rest. Not only does the Sales/Leasing Consultant set aside his/her time to show you their facilities, show you all the vehicles on the lot(s), tell you about the many amenities the company provide to the purchaser of their vehicle (whether new or used), but he/she allows you to drive as many vehicles as you like in making your decision to buy one. That takes up a lot of time! Personally, we think Mr. Edward Jackson was a blessing to us when we came to Sheehy Lexus of Annapolis. The trip was to be the first of several visits to other car dealerships to help us make a final decision on buying another car. Mr. Jackson was so knowledgeable and helpful that we chose to buy our replacement vehicle from this dealership. He even introduced us to his coworkers who enhanced his knowledge and friendliness of the Sheehy dealership. We now feel like we are a member of the Sheehy Lexus of Annapolis family since purchasing our Lexus ES350. Hey! They even come and pick up the vehicle for servicing, and return it the same day. And yes, we most certainly do and have recommended this dealership to our friends, and Mr. Edward Jackson.

Satisfied Customers

4 de sep. de 2015

My husband and I saw a vehicle online that we wanted to test drive, and called the dealership and spoke with Edward Jackson. He had the vehicle ready for us, and was extremely knowledgeable about every feature the vehicle had to offer. We ended up purchasing the vehicle and driving home with it that same day. Knowledgeable salespeople make all the difference and Mr. Jackson was indeed that.

acaughy

2 de sep. de 2015

My salesman Edward Jackson made car buying a wonderful experience. He was very knowledgeable of all the models of Lexus has to offer. Ed also helped me anytime I had a question or concern. Ed is a Great Salesperson!

DannyR

1 de sep. de 2015

I worked with Edward Jackson in sales, Doug King in management, and Michele Mitchell in Finance. All I can say isWhat a great team. They were extremely helpful, friendly, patient, and knowledgeable throughout the entire process. They made the whole car buying experience painless. Clearly, Sheehy Lexus of Annapolis is about long lasting relationships with their customers.I highly recommend Sheehy Lexus of Annapolis.

BrittOgro21

31 de ago. de 2015

Thank you so much to Al Trojanowski for being so helpful, honest and giving me EXCELLENT customer service!!! Highly recommend seeing him for your next new car!!

lexus1975

31 de ago. de 2015

I want to thank Al Trojanowski for his remarkable service. My wife and I have leased many Lexus' from Mr. Trojanowski and always have received top notch service along with a spectacular showroom. Thank you very much for your continued service.

marvin smith

31 de ago. de 2015

M y wife and I were out looking at different types of cars .We looked in Virginia ,Delaware and Md.We looked at BMW,Audi,CTS and a Benz .I was driving a Lexus 2008 ES 350.I know that the one factor that made me buy another Lexus was my salesperson Ed.Jackson. He was so down to earth; helpful and even after the sale he has helped me with somethings.Great Guy

charlesr

30 de ago. de 2015

I came in without an appointment and before the office was open. Edward Jackson helped me immediately and after a short negotiation I had the deal I wanted and was in my leased EX350!

Vikimann

29 de ago. de 2015

Excellent!! Friendly and informative. Just wish I was more technology savvy. New car is just too complicated for me. Wish dealership was closer so that I could take an instructional class.

LeX192

28 de ago. de 2015

Very informative of the cars. Friendly and very helpful. Greet you with a smile.. Consider your needs and what you want in a car. Took time to show you how different features worked in the car.

All smiles!

28 de ago. de 2015

Michele made buying my car a easy and enjoyable experience! I love my car and i loved the buying experience. Michele is truly an informative and experienced finance manager and worked to get me the best deal and monthly payment. Thank you!!

kingjames02392

28 de ago. de 2015

I just recently purchased a Lexus from this dealership and it was by far the best experience I have ever had with a dealership. The salesman Al Trojanowski was the best! He was very thorough and explained everything perfectly. I would highly recommend him and this dealership

Sunday01

26 de ago. de 2015

I really don't think you could ever do any better then Lexus Of Annapolis !!!! These guys know there vehicles in side and out . Nothing else to say other then THE BOMB!!!!!??

cgl55

19 de ago. de 2015

I have bought my last 2 Lexus from Len Stoler Lexus and have always received crappy service, this go around I even visited their sister store Lexus of Towson and it was the same. A good friend of mine bragged about how much she loves her dealer Sheehy Lexus so I made the short trip down and what a difference! Love the place, the people, the atmosphere was welcoming, even the lady in the cafe (yes they have a real cafe) was so nice.

Shdyson

19 de ago. de 2015

I have purchased many vehicles from different companies in my lifetime. And this is my first Lexuslease. When I walked in the door, I knew that Sheehy was something special. They are totally customer oriented. From the test drive to financial options, Ernie made lease of my Rx 350 relaxing, painless and stress less. My biggest issue was dithering over color choice. Paperwork process was also easy with Michelle as we were done in 15 minutes.I couldn't be more pleased with my decision to come to Annapolis rather than Alexandria.

sneumanatgmail.com

18 de ago. de 2015

Having bought two cars recently - a Lexus RX and Mercedes C class - I have a good ability to juxtapose the two dealerships. And the experience at Sheehy Lexus was far superior -- the sales team was far more knowledge, far less pushy about add-ons, and willing to stay open late to accommodate my schedule. I highly recommend this dealership, and Ernie, to others.

NancyAug2015

17 de ago. de 2015

We purchased our first Lexus RX ten years ago based on Consumer Reports top rating, not knowing what great service we were buying into. When it came time to replace the car on short notice this summer, Mike Bowen on Sheehy's sales team did everything possible to make the experience an enjoyable one. The extra time and effort he put into going over various options, delivering the car to us personally at home, setting up and going over new functions, and even Fedexing an extra key and keychains a to us on our first trip has helped to lock us in as most satisfied and loyal customers.

Lisa, Annapolis

17 de ago. de 2015

This is my 4th Lexus GX 460 (all from Sheehy in Annapolis)... Obviously, I love the car! I recently traded in my 2013 for a 2015 and Mike Bowen, was an absolute pleasure to work with. He made sure that I got everything that I wanted, and was able to process everything very quickly and efficiently. He personally delivered the car to my home, and set up my garage door opener, my bluetooth and my nav system. Even though I have had 4 of these cars, Mike actually taught me about a few feratures that I had no idea existed. The whole experience was, once again, seamless and easy. I love my new car!

anniek

15 de ago. de 2015

Edward Jackson was very efficient, thoughtful and made our purchase a pleasure. Everyone was helpful and the showroom was pleasant and comfortable. Overall a very good experience.

Tim3806

14 de ago. de 2015

This was my second purchase of a Lexus from your dealership. Although it was 13 years between purchases, it wasn't because I bought elsewhere. The reason was that I got 370K miles from my 2002 ES-300! My second purchase was a previously owned 2013 ES-350. My sales associate was Kelly Hollis and she did an amazing job! Although I was looking for a specific color, Kelly contacted me on a regular basis updating me on the colors that were available. I eventually purchased the the car that I test drove on my first visit.There were a few scuff marks on the car, however, Kelly had those removed and the car runs and looks great! Everyone from Paul on down does a great job .....TRULY, a great dealership. A big Thank You to Kelly for her time and energy!!!!

carforus1943

8 de ago. de 2015

We have purchased six Lexus Suv and cars from this dealership and have always been treated like we were family by the whole center. We worked with Edward Jackson and he was wonderful. It was the easiest sales we have ever done and he bought our lunch to boot. We would definintly do it again with Mr.Jackson.

Dr. J.

31 de jul. de 2015

I have owned a Lexus for 10 years and have had it serviced consistently at the Annapolis location. I believe that the excellent service is why it was still running well at 215,00 miles. I recently purchased another pre-owned Lexus and am so impressed with Michael Bowen, who sold it to me. Mr. Bowen is personable and very knowledgeable about the car that I purchased and interested in insuring that I am pleased with my purchase. He gave me a brief tutorial about the technology and set-up my phone to the hands free device. Mfr. Bowen even stopped by my house on his way to work to connect the remote feature for my garage door opener, so that I would not have to climb on a ladder. Now this is service!

George13

29 de jul. de 2015

Mr. Kevin Johnson provided excellent service; very knowledgeable and helpful with demonstrating the use of technology in my IS 250C. Based on my questions and driving habits, he intuitively offered vehicle settings that will maximize my comfort. Great Service from very well trained professional!!

Lexuslexus1

28 de jul. de 2015

It is so nice having to speak to someone who is willing to help and listen to me. Ann Pittenger answer all of my questions in a very pleasant professional way. I was very happy in her assistance.

Parker

27 de jul. de 2015

We very recently purchased a 2015 Lexus IS 250 from Johnny Salinas at Sheehy Lexus of Annapolis, Maryland. We have purchased many cars in the last 50 years, and can honestly say this was the best experience we have ever had. Johnny was extremely friendly, and extremely knowledgeable. He helped us decide on the right Lexus model, and explained the car's features. He repeatedly told us to call him with any questions once we started using the vehicle. He actually make purchasing the vehicle fun. Johnny is by far the best car salesman we have ever had. We will recommend him highly.Michael and Mamie Parker

Jerry Aben

25 de jul. de 2015

Our Sales Person at Sheehy Lexus of Annapolis was Edward Jackson. I would givehim a 10 Star rating if there is such a thing. He was courteous, polite, fun to be aroundand at all times extremely PROFESSIONAL. I would recommend him to my friendsand relatives and really anyone who is in the Market for a new Lexus with outstanding service.Cornelius G. Aben, Jr.Royal Oak, Maryland

Vernon

24 de jul. de 2015

All of my service has been at Sheehy Lexus of Annapolis. Joe Pecosh, my service consultant, has done an Excellent job keeping me up and running. He has gone above and beyond to make sure I am satisfied and that al service is done in a timely and professional manner. Vernon

jh4494

24 de jul. de 2015

Made wrong turn on way to bmw dealer.Scott Milligan aproched me and sold me on a Lexus. It was fun buying a car with the help of Scott and Michelle in finance

Skersey

24 de jul. de 2015

I will buy every car from hence forward from this dealership. Chris Martin gives the best service, as well as knowledge to his customers and it is greatly appreciated! I recommend him to anyone that I know of that is in search for a car.

Cory S

23 de jul. de 2015

Chris Martin in Sales and all the managers from Doug King on up to the GM Paul LaRochelle have made the the best car dealership. I have purchased two cars from them and will continue to use them for life!

Jessica

23 de jul. de 2015

This dealership was very friendly! They were easy to deal with and Ernie didn't pressure me into buying something I didn't want to. I would loved to of bought a Lexus but I ended up going with a used car instead. He was very professional and knew his stuff!

Ravens fan

23 de jul. de 2015

Customer service was fantastic! Special thanks to Ann P.

Rodney

23 de jul. de 2015

Incredible experience dealing with the people marked below. Excellent professionalism. They all worked very hard for us and we will not buy another car from anyone else or another dealer. Great people to deal with. Thanks again

TanyaMarie410

23 de jul. de 2015

I normally dredd the car buying process and avoid it at all costs. I met Chris Martin and there was no pressure and no feeling of lies and games. He tailored his approach to my needs. Great experience!!

millerlght

23 de jul. de 2015

Chris Martin really knows his stuff. Excellent customer service. Anyone looking for a salesman who is willing to work with you, should visit Sheehy Lexus of Annapolis.

Toni1952

23 de jul. de 2015

Mr Martin is very personable, his knowledge is amazing and when I am ready to buy he will get my sale without question. Thank you Chris Martin for an amazing visit to your dealership

msullivan

23 de jul. de 2015

Make sure you see Chris Martin at Sheehy Lexus of Annapolis! Best salesman out there. You will not be disappointed with his excellent customer service.

Mandy0813

23 de jul. de 2015

Chris was able to get me in a SUV I love with the finance rates I could afford. Best customer service. Coming back for service you still receive excellent customer service and friendliness as if you are there to purchase.

6677cream

23 de jul. de 2015

Dear Chris,Thank you so much for your great advice and help! You were incredibly helpful, knowledgeable, and helped me out a lot!Gina Byrnes

Hails

22 de jul. de 2015

Ernie was a pleasure to work with. He was personable and was very knowledgeable in the brand. Goes above and beyond to help you find the car the fits you without pushing you to pick a car!! I would recommend him any day. He is the bees knees!!

WillBeBack

22 de jul. de 2015

This dealership is gorgeous and very friendly! I've always dreamt of owning a Lexus and this dealership makes it possible. Scott Milligan was awesome to work with and was able to answer every question I had! My favorite part was him taken a photo with all his customers! Definitely would recommend him as well as Sheehy!

Emmanuel Mckever

22 de jul. de 2015

Ralph Velenz is a wonderful considerate custormer service representatvie with Sheehy Lexus. He is very customer service oriented and his attitude is keeping the customer wanting to come back. Sheehy Lexus is in my opinion is a great dealership and Ralph epitomizes the attitidue of Sheehy Lexus dealership.

KingCrabber

21 de jul. de 2015

My wife and I purchased a Certified Pre-Owned ct200h and are very happy with the entire buying experience at Sheehy. The whole process took about 2 hours, test drive, trade in, financing and getting the car tagged and ready to go. Sheehy was able to over better financing with my bank that I was already pre-approved for. We really enjoyed working with Edward as he knew the car well and answered all the questions we had. I highly recommend Edward and the dealership.

tctuttle

19 de jul. de 2015

I was contacted by the dealership to end my lease early. I just completed the transaction and leased my second Lexus. In both the original lease and the new lease I dealt with Kelly Hollis. Kelly made the transaction painless and efficient. In both our first lease and this new lease I found her to be very customer focused, she listened to my needs, and she worked through her system effectively to create a win-win experience. I like the car, but I like the customer treatment that I have received at Sheehy Lexus even more. For my three plus years of experience with the dealership Kelly has been the point person and has always delivered exceptional service. She is thorough, knowledgeable, considerate of my time and persistent even to the point of going into the wash pit herself to assure that my new car was ready to be delivered on time. I also dealt with Shandrial Hudson on the financial arrangements. She was very knowledgeable, personable and super-efficient! Very pleasant experience.

Lexus01

19 de jul. de 2015

This dealership is first class all the way and the salesman, Scott Milligan was such a help in Locating and Understanding everything that requested.. Really friendly and helpful

shaysheek

18 de jul. de 2015

Love this dealership for service. My service guy Brandon Squibb always takes car of me and goes the extra mile for customer service. The waiting area is great also. Thanks again Sheehy Lexus. S.Boyd

tybur12

18 de jul. de 2015

Coming in for my normal routine maintenance was greeted by Mr. Joe Pecosh and Mr. Jimmy Reese of Sheehy Lexus of Annapolis. They were very prompt, knowledgeable and willing help and answer any questions that I had. Crunched for time, they were willing to jump into action and get me in and out with ease. Mr. Pecosh and Mr Reese is another reason why Sheehy Lexus of Annapolis is the only dealership I purchase from and the reason I come back and now on my 5th Lexus. Thank you Gentlemen.....A+ Sheehy Lexus of Annapolis.

ospreylane

18 de jul. de 2015

This is the second vehicle I have leased through Mr. Jackson and he gave me excellent service. He helped me with all the financial details, He even drove my new Lexus from the dealership to my home in Columbia and picked up my used Lexus and drove it back to the dealership He is a true professional and a credit to your dealership.

Chris

18 de jul. de 2015

Brought my Lexus in for service and diagnose a check engine light. Brandon Squibb provided excellent customer service and made my experience easy and trouble free. Very professional and knowledgeable. One of the best dealership experiences I've had. I will definitely continue using Brandon as my service leasion and sheehy Lexus as my dealer of choice.

lexus2015

17 de jul. de 2015

I have leased cars from Sheehy for 10 years. Every few years when it comes time to renew my lease I dread it. I first contacted Mr. Jackson and I expressed my concerns that I hated the waiting game, then financing, etc... Mr. Jackson and Michele were pleasant, always prepared to answer all questions and went above and beyond to get my car ready for delivery. I was in and out and the experience has been the best yet.

Debbie

16 de jul. de 2015

Have bought 4 cars from this dealership. Great experiences with purchasing and maintenance of all them! Special shout-outs to Paul LaRochelle and Richard Lunz!

bnelson

15 de jul. de 2015

I owned a '99 Lexus SUV RX 300 and loved it so much that I did not want to give it up. But my husband insisted that it was time to get a newer model. Reluctantly, I visited 5 dealers with him looking for a used 2013 Lexus SUV RX 350 without finding one car that I fell in love with. After weeks of looking and research we decided to bite the bullet and buy a new one, a 2015. We worked with Johnny Salinas, the Internet Sales director at Sheehy Lexus, who provided the most professional, respectful, positive experience of any representative in the 5 dealerships we visited. I highly recommend the Lexus product, Sheehy Lexus and especially Johnny Salinas. He actually made the purchasing process pleasant, personally delivered the car and spent an hour and a half teaching me about all of the bells and whistles in my beautiful golden Satin Cashmere chariot. Johnny made the experience joyful and he said that it is just the beginning, that he will always be there to provide any assistance that I need. Wow, amazing!

Jss

10 de jul. de 2015

I am quite pleased with Sheehy Lexus. Going there has put fun and enjoyment back into the buying process. My salesperson Mike Bowen is someone you can trust to help you make an excellent choice. He is an example of tthe outgoing friendly staff at the dealership. He and Michelle the finance manager were most helpful in my latest acquisition. John Salwach - Pasadena

PaulHuwe

9 de jul. de 2015

Johnny Salinas at Sheehy Lexus provided extraordinary customer service, amazing assistance, and an overall stupendous first car buying experience for me. He was very generous with both his time and his patience, and he provided a low pressure, non-aggressive car buying experience. Johnny thoroughly explained every detail of the car and the process, assuaged any fears I had over the purchase, and made me feel very welcome. He never tried to push a car or different options on me, nor did he disparage the competition - he focused on trying to match my needs and extolling the virtues of Lexus. It was readily apparent that Sheehy Lexus prides themselves on being customer first, and my experience with Johnny was a major factor in my decision to purchase a car at Sheehy. With this great experience, Sheehy is well on its way towards earning my future business.

joeb3468

9 de jul. de 2015

We just leased our first Lexus from Sheehy Lexus of Annapolis, and it was a great experience. Kelly Hollis was friendly, knowledgeable, and spent a lot of time helping us learn about the RX350. Everyone was welcoming and friendly, and the dealership is very nice. Would definitely recommend Kelly and Sheehy Lexus to everyone!

Darren

7 de jul. de 2015

The title says it all. If you are considering buying a new/used vehicle make sure you stop by the Sheehy Lexus of Annapolis complex and ask for Mike Bowen. I just bought my second car from Mike in the last 15 months. My first was a new Lexus ES350 last spring that I absolutely love and my second was a used Infiniti G37 Sport hardtop convertible for my wife. A great weekend driver and all around fun automobile. Both sales experiences were outstanding. Mike listens to what is important to the buyer and finds a way to meet expectations. I have been in sales and customer service for the last 25 years and I know what a great sales professional looks like, and Mike Bowen is a true sales professional. He has gone out of his way to make sure we are not only happy with the deal but happy with the experience of taking delivery of the vehicle. Aside from a great experience with Mike, you can expect excellent support from the rest of the team at Sheehy. On the rare occasion you need service, the service team is awesome. They get things done in a timely manner while you relax in their impressive customer lounge. No need to shop anywhere else. As noted in the title, I have been buying cars for over 30 years and no one has come close to the making me as happy as I am with Sheehy Lexus.

kristolson03

3 de jul. de 2015

I recently just purchased my "new" car from Sheehy Lexus Of Annapolis and I couldn't be more happier! Johnny & Karley made it a fun experience and so easy and I can't thank them enough for all of their help! I would highly recommend them to anybody looking for a new car :)

John S

1 de jul. de 2015

This was the epitome of what car buying should be. Both Ed Jackson and Michele Mitchell made buying a new car from your dealership a truly pleasant experience. Ed treated us with respect and made us very comfortable during the entire process. He and Michele were both quite knowledgable as well as friendly. We would not hesitate to purchase another Lexus from your dealership due to the manner we were treated by them.

Mike C

28 de jun. de 2015

I wanted to take a moment to express how terrific my car buying experience was at Sheehy Lexus in Annapolis and say Thank You! I worked with Ernie Bradley and Michelle Mitchell for finance. They were both stellar. I'll definitely be back and recommend to everyone. Ernie first reached out to me within hours of my internet querie. We conversed about the vehicle for a couple days. Upon arrival, he had the car pulled in so i didn't have to look at in the rain. He was calm, corgial, yet enthusiastic. He took the time to familiarize himself with the vehicle prior to my arrival, and he was happy to show me all the cool stuff. It was great feeling like a wanted customer, but not pressured in any way. I decided to buy it, and it was the smoothest process and experience i've had buying a car. No pressure, no hassle, no getting the manager 100 times. I wish all my experiences were like this. I'll definitely be back and recommend to everyone.

Michael

27 de jun. de 2015

I live in Virginia and worked with Mike Bowen to purchase a used RX350. Very professional and responsive by phone, and once I went in to the dealer, very buttoned down, low key and credible. The car was well priced and exactly as described, with the exception of a scrape on a fender that had been touched up at some point in time; I really don't think Mike had noticed it, and at such a large dealership, it would be impossible to know the condition of every vehicle. Overall, a very smooth and pleasurable transaction. I had talked to a number of other dealers in my search and Sheehy was by far the most professional. And oh yeah, dealer fees were half what they were elsewhere.

Barry R

26 de jun. de 2015

This was without exception the friendliest, most rewarding, and easiest car purchase we have ever made. Sheehy Lexus is an awesome dealership and Ernie Bradley is a tremendous sales person who is very customer-oriented.

Gable

23 de jun. de 2015

It was a pleasure buying my car at Sheehy Lexus of Annapolis! I would like to express my thanks to your Internet Sales Representative - Ernie Bradley, who made sure all of my requirements were satisfied :)I really appreciate how easy the whole process was. Key to me was Ernie's professional approach. He was knowledgeable, patient, and avoided the typical high pressure sales techniques.I worked with other car dealers in the past and this was by far my best experience! I will recommend him to anyone that I run across that may be considering the purchase of a new/used car.

Veronica Pi

15 de jun. de 2015

After visiting several Lexus dealerships , we called Sheehy and spoke with Johnny Salinas. His Knowledge,Professionalism and Attention to all our concerns made the New Car Buying Experience,pleasant and rewarding. We are enjoying a beautiful Lexus and will recommend Johnny Salinas and Sheehy of Annapolis to our friends.Susie Proctor

Satisfied customer

15 de jun. de 2015

I was recently at the dealership to buy my car off the lease and had the pleasure of working with Shandrial Hudson, one of the finance managers there. Shandrial took the time to explain the whole process to me and even worked to get me an awesome interest rate! The entire staff is always friendly when I'm there for service, so kudos to the entire team there and thank you for allowing me to continue loving my Lexus!

Angela.M

15 de jun. de 2015

My husband recently got a vehicle for me as a surprise as a anniversary gift. This dealershipand Salesperson Edward Jackson has gone above beyond to provide great customer servicea long with a reliable and beautiful vehicle. This is my husband second purchase with this dealership. I would grade them A plus.

Steve & Terry Cooper

14 de jun. de 2015

Recently, my wife and I leased a new 2015 RX350 from Chris Powell. The experience from beginning to end was stellar. The best pricing up front, timely information and delivery to our vacation home made it so easy. This is the second vehicle we've either purchased or leased from Sheehy Lexus.We highly recommend Chris Powell.Steve & Terry Cooper

Rick S.

10 de jun. de 2015

I recently moved back to the states and needed a new SUV for my family as soon as they arrived. Edward Jackson and Doug King went above and beyond to work with me from 13 time zones away, so that my wife had a new GX460 literally waiting for her the moment she flew into town. Great price, service, and the exact car we wanted with no surprises. I went back and bought myself an IS250 from Edward a few months later and it was the easiest car purchase I have ever made. I would highly recommend Sheehy Lexus. Thanks to Edward Jackson and Doug King for providing us with fantastic service and two great buying experiences.

ChristiB

5 de jun. de 2015

Ernie did an excellent job of explaining how all the features work. The new cars have so many electronics & can be very confusing. When I drove away in my new Lexus, I felt comfortable.

Sabrina S.

5 de jun. de 2015

I just purchased a 2014 CT200H from Sheehy Lexus with the help of the above representatives. My Dad has purchased 46 cars in his lifetime and while this my first, My Dad stated that in all these years, he has never had such a welcome an interested interaction with a car dealership. Since I had wanted my Dad to travel to Annapolis with me to make sure I was signing the correct things and he had a Doctor appointment the day we were going to take delivery, Johnny Salina traveled an hour to our home as a courtesy to us, but that gesture spoke volumes about this dealership and specifically Johnny.My Dad has purchased his Lexus vehicles from another Lexus dealer much closer but told me that going forward, he intends to use Sheehy Lexus! Anyone knowing my Dad would know that him saying that was a major compliment and a testament as to how impressed even he was. So to the staff named above, I sincerely thank you and am happy to refer anyone to Sheehy Lexus of Annapolis. If you want to be treated honestly, with respect and with sincere interest, then contact Sheehy Lexus of Annapolis!!!!!! You WILL NOT be disappointed.SincerelySabrina S.

RobinsonJC

4 de jun. de 2015

The purchase of our first Lexus vehicle was an extremely pleasant experience. The dealership personnel were friendly, courteous, and professional in every respect. There was no pressure to purchase, and various purchase options/prices were explained in adequate detail. Once the purchase was completed, a complete review of the car's functioning was made. I would highly recommend this dealership t others without question.

Kim

3 de jun. de 2015

I had a wonderful experience working with Sales/Leasing Consultant, Edward Jackson, at Sheehy Lexus of Annapolis. I appreciated Mr. Jackson's friendly, respectful and professional demeanor during my recent visit. He made the process relaxing and seamless and I am very pleased with my purchase. -Kim

Norma5511

1 de jun. de 2015

We had never bought a Lexus before but had heard the process was much better than buying other vehicles. This was very true at Sheehy Lexus in Annapolis. Ernie Bradley was so easy to work with and made sure I didn't drive away without understanding everything I needed to know. I would definitely return to this dealership and to Ernie the next time I need to buy another vehicle.

Amanda Moore

7 de may. de 2015

Sheehy Lexus has a wonderful Sales Guy, Chris Martin. He went above and beyond and didn't stop till he had me in a car and financing that I needed and love. I was a hard financing challenge and that didn't stop Chris from going till he found something to fit my needs on financing and still managed to get me in a SUV I never thought I'd be able to afford. He always kept me informed of where he stood. Even when he was told it was not going to happen he didn't stop. He made it happen. I truly appreciate him and everyone that helped him get me in my newsed (new to me but used) Lexus RX350.

Stef

5 de may. de 2015

Mike Bowen and the team at Sheehy Lexus of Annapollis are a class act. Mike listened to my needs and timeframe. He sold me a car in less than two hours with a test drive and all the paper work completed. Mike is the best. We have purchased two cars from him in less than a year. He made the experience pleasant and painless.We will be back......And I love my new Lexus!

Lex_Man

29 de abr. de 2015

Chris Martin greeted us upon our arrival and proceeded to make it his goal to address our needs for a vehicle. We found Chris to be, undoubtedly, very knowledgeable about his products. At no time did we feel rushed so that he could move on to others. To the contrary, he was more than willing to give us all the time we wanted; secure the answer to our many questions about the vehicle, and to ensure our satisfaction. Chris made it clear at the outset that if Sheehy Lexus didn't have what we were seeking, he would take the time to find it. After some doing, we found the vehicle of our liking. The downside for us was the delivery of the vehicle. We had additional features added; and in doing so this seemed to create an impediment in the process.

donwukwe26

28 de abr. de 2015

The experience I had buying a car at this dealership was simply the best. I never felt rushed in making my decision, and Ernie was very knowledgeable, polite, and personable. The next car I buy will be definitely be from Sheehy Lexus of Annapolis!

pildit

21 de abr. de 2015

This dealership has OUTSTANDING service on EVERY SINGLE FRONT. From the "non-pushy but thoughtful" sales people to the careful attention paid to detail in regards to helping me understand all of the paperwork. This is by far, the most amazing car buying experience I have had. Firstly, there is no other car I would want if it wasn't a Lexus. Lexus cars are sturdy, solid, well made and drive like well engineered machines.I currently have a 2012 Lexus RX350 and decided to trade in my second car for a Lexus too. I knew that I wanted another Lexus as we have had no issues with our first Lexus and it is used the most out of our two cars.I went into this dealership and was very clear about what I wanted and my bottom line! My sales person happened to be Scott Milligan and I loved how he listened to me and didn't try to push more on me than I wanted. He was courteous and professional while being personable and thoughtful about me as an individual and a car buyer. I didn't feel like I was his "walking commission," but rather someone that he cared about selling a car to that I would love well beyond when I drove it off the lot. He is WONDERFUL! I HIGHLY recommend him. He's an AWESOME guy.Chris List - the manager really worked with me on the numbers and did so much to get me in the place that I wanted to be with my monthly payments. He understood my bottom line and worked hard to ensure I got what was necessary. He too wasn't pushy and seemed to really care that I was happy with whatever decision I made.Michele (finance person) was patient with me when I asked a gazillion questions about the numbers, rates, and paperwork. She ensured I got the best/most competitive rate which I was really grateful for.I am delighted to say that this car buying experience outshone my initial experience when I bought my first Lexus in 2012. What an amazing team! No wonder this dealership has the "Elite Lexus Dealership" title. Their customer service is like none other! Thank you for making my car buying experience so positive and stress-free!!

Ms.Lex

20 de abr. de 2015

Mr.Martin was very patient with me .Great sales experience and very knowledgeable. What I like most is that he is not out to throw just any car at you. He wants to make you stay happy and make sure you leave with what you came for. I have purchase three Lexus and about to purchase another one from Sheehy Lexus I will never go anywhere else

Chuck louis

20 de abr. de 2015

My experience here was great! Customer service was out standing. Even though I wasn't buying a Lexus I was still treated like I was. Everybody was great.

kathleen meredith

18 de abr. de 2015

Ernie Bradley was our salesperson. He was friendly, knowledgeable, and professional. We received a fair trade in value which made it easier to part with my old SC. The rest of the staff was also very helpful, including the Sales Manager, Doug, and the technology specialist, Kevin. All in all, a very good experience!

jeff123

15 de abr. de 2015

My wife and I were introduced to Ernie when we entered the dealership. I had been in contact with Sheehy via the internet and had gotten a cash discount quote. Ernie honored that number. We were interested in an RX350, and Ernie seemed to know everything about the car. He was very professional, and he took the time to go over every feature in the car and show us how it worked. Ernie is a people person, he likes dealing with people. This was a very pleasant experience.

SharonP

6 de abr. de 2015

We were greeted by Ernie Bradley as soon as we arrived. And, we loved him!Great professional here. Enjoyed the conversation during the test drive too. We will feel comfortable enough to call him with any need we might have with the car. All around a great experience at Sheehy with him, and we LOVE the Lexus!

MSims

26 de mar. de 2015

Best experience I have ever had with a dealership!!!, Chris Martin is the salesman to see, He just happened to come out and ask if we were there to see anyone so he could point us in the right direction. We had not spoken to anyone and we knew he was our guy from our first interaction!! He is personable, knowledgeable, and very patient. He made our experience very memorable, I say our experience because my mom came to buy a car for her birthday and I ended up buying one as well...Thank you Chris, for everything!!! Kudos to your son and mom for allowing us to keep you later than expected!!! You never made us feel like we were alone the entire time...Shout out to Doug and Michelle for all of your help. I want to say a special Thank you to Kevin (the Lex-Spert), he can walk you thru everything you need to know about your car and will sit there with you until you get it. He was such a joy to be around. Kudos to the entire team at Sheehy Lexus of Annapolis, you guys ROCK!!!!!!!.. I have spread the word!!!

eakilgore

24 de mar. de 2015

From the time I contacted Sheehy to ask about vehicle availability, to the time I purchased from Ernie Bradley, ending with working with Michelle Mitchell through the financing process, my experience was amazing. Ernie was very patient with me, explained everything about the car, and provided a few perks that sealed the deal for me. Great dealership with great staff!!!!

Petitepisces

21 de mar. de 2015

When you purchase a Lexus, you not only buy a great luxury vehicle, you are also getting top notch customer service that one rarely experiences at a car dealership. Sheehy Lexus of Annapolis offers quality work, a friendly atmosphere and their sales representatives are attentive and professional. I've never been dissatisfied.. I purchased my car from Sales Representative Chris Martin, which was smooth and stress free. I appreciated that I wasn't in the dealership all day long and that he was able to provide an enjoyable car buying experience. Michele Mitchelle from Finance was quick and efficient and Manager, Doug King, took the time to follow up to ensure all of my needs were met. I had no complaints! I am a repeat purchaser of the Lexus brand and I would recommend for family and friends alike that they too should consider Sheehy Lexus of Annapolis as their dealership of choice and to ask for Chris Martin for assistance with their lease or purchase. You won't be disappointed!

Mo

19 de mar. de 2015

As i walked into the Sheehy Lexus of Annapolis dealer showroom, Troy Knotts came forward to greet me. There began an incredible experience from start to finish. Troy treated me with the utmost respect, gave me his full attention as if I was the only person there. He was friendly, professional,, addressed all of my concerns, was very attentive and polite. Even though he indicated that he had only been working there a few short weeks, he was polished and professional. I purchased a 2015 Lexus LS 460. Along with Doug King, Sales Mgr and Michelle Mitchell, Finance Mgr - I couldn't have had a better experience any where else on the planet. I am pleased to recommend Troy, Doug, Michelle and the entire Sheehy family as your next place to shop for an enjoyable car buying experience!

nwaran

19 de mar. de 2015

Barbara Hoban amazing ...Great customer service,Superb Knowledge of Lexus Cars;Caring and kind and her followup is sensational ...Best place to buy a Lexus by far is Sheehy Lexus ...

Lori

17 de mar. de 2015

Having owned two BMW's I was on my way to purchase a 3rd one when I missed my exit, and decided to run into Sheehy Lexus to quickly view the ct Hybrid on a whim. I left 3 hours later smiling from ear to ear in my sleek, earth friendly, high-end 200hct. Edward Jackson made this car buying process, one of the best I had. He is genuinely friendly, professional and highly knowledgeable. There was no hard sales pitch and no haggling; just efficiency all around. I recommend Sheehy Lexus with complete confidence.

BOSTON STRONG

21 de feb. de 2015

I have been in the great state of Mass for the past 20 years of my life and have owned 3 Lexus that were all bought and serviced at my Lexus Dealer in Boston. Having recently retired to Annapolis and just have purchased my 4th Lexus from Sheehy, I have to say they put my guys up in Boston to shame! Great dealership team, and I especially love the fact that the big guy Paul is a frickin PATS FAN !!!! BONUS :)

CJ

11 de feb. de 2015

Couldn't have asked for a more pleasant and straightforward car buying experience. Excellent customer service, provided with a timely closeout of paperwork. And I cant forget getting the car of my dreams at a great price! I look forward to the next time I can deal with Sheehy Lexus of Annapolis in the purchase of another vehicle!Hats off to the sales, finance, technician, and management teams at Sheehy Lexus!

diane

3 de feb. de 2015

Internet salesperson, Ernie Bradley, gave me 5 Star Service. Polite and patient with me while showing full features on 2 models. I traded and drove away with new RX 350 6 hours later. I am pleased to recommend Ernie to future buyers and will call on him for our next Lexus purchase.

Luci B.

31 de ene. de 2015

Bought a new 2015 Lexs RX350 from Sheehy Lexus and I love the way they treat me every time I come in. I live in Bowie but drive down every Saturday and get treated like a Queen :)

Bnechay

28 de ene. de 2015

I recent purchased a used 2010 Nissan Altima coupe from Sheehy Lexus of Annapolis. I was very satisfied with my overall experience. Ernie Bradley was friendly, informative and very helpful in going out of his way to make the purchase experience be a very agreeable one. I was also quite satisfied with the price and financing. I would certainly recommend Sheehy Lexus of Annapolis to others.

RobG30

23 de ene. de 2015

The sheehy Lexus family are the most professional and honest dealer in the business. Our experience from the get go was nothing but pure hospitality, which is rare to find and especially in a car dealership. Our salesman, Ernie, was extremely catering and worked relentlessly to find us a car in our budget. We were buying a used car and received the same hospitality, respect, and care that someone buying the most expensive car on the lot would receive. We will buy all of our cars from Ernie and refer all of our friends and family to him and sheehy Lexus.

gixxerman

18 de ene. de 2015

I had the best car buying experience ever with Sheehy Lexus thanks to Mr. Chris Martin. He is efficient, professional, courteous and knowledgeable of Lexus products as well as the competition's. I was not totally sold on the RC 350 but he was able to juxtapose the RC 350's pros and cons versus the competition's in order to assist me in making an informed decision. When you are considering purchasing a Lexus, buy with confidence with Mr. Martin, you will not be disappointed.

dbook2010

16 de ene. de 2015

Chris and Michele really worked hard to get me into a car that fits my financial situation. They were not just interested in a sale. Once I explained to Chris what my situation was he immediately went to work. It wasn't just a sale for Chris and Michele but they really took the time to explain what I needed and how to make it happen.

Steve

12 de ene. de 2015

Sherry Lexus was one of four dealerships we visited last August, but it was by far the best: cleanest, best organized, most extensive inventory, and by far the most pleasant shopping experience of the four. Ms. Kelly List was also by far the most knowledgeable salesperson which we encountered. She combined technical expertise with courtesy, helpfulness, and good cheer.

Heather

12 de ene. de 2015

Chris always makes a usually painful chore of getting your car serviced into an enjoyable experience. He is very honest and friendly. Thanks Sheehy and ChrisThomas

Me. Gilbert

12 de ene. de 2015

Thank you Chris Thomas for allowing me not to worry or stress about getting my car serviced. You make it easy.

Jason

12 de ene. de 2015

It's always a pleasure taking my car in for service. Chris Thomas always gives good advise and takes care of our car

Allison

12 de ene. de 2015

Chris Thomas is always very helpful. I trust him very much with my car. Thank you Chris

Rob

12 de ene. de 2015

Chris always seems to make my service visit as painless as possible. Between Chris Thomas and their comfortable waiting room it makes for an all around nice experience .

Matt

12 de ene. de 2015

Service is always quick and easy. Thank you Chris Thomas for always being honest and taking care of our car.

Greytlover2

10 de ene. de 2015

We purchased our first Lexus in 2004 and again this year. The GM, Paul La Rochelle, is an incredibly valuable asset to Lexus, both on a professional and personal level. My interaction and experiences with him have been exceptional. He always goes above and beyond to satisfy his customers. Several years ago, I was having new tires put on my RX 330, and discovered that a critical lug nut was missing which prevented the technician from being able to take the old tire off, and I was stuck. I called Lexus and Paul immediately sent someone out to pick up my vehicle, transport it to Lexus with the tires I purchased elsewhere and had everything taken care of within a very short time. This is just one illustrative example demonstrating the level of customer service which goes above and beyond expectation. Given my level of trust and appreciation for the way he conducts business, when I decided to purchase a new car, I returned to Lexus of Annapolis. I had a wonderful experience with my salesperson, Chris Martin. They didn't have the color I wanted on the lot, so we agreed he'd be in touch when one came in. To my surprise, I received a call within an hour of departing the dealership that Paul found one, and Chris personally delivered the car to me the following day. I was thrilled! Chris was extremely thorough, professional and courteous and I would highly recommend him and Lexus of Annapolis without hesitation!

Suzi

9 de ene. de 2015

Thank you Chris Thomas for taking care of our car while it was in for service. Its always a pleasure to see you.. Thank you

Lady locket

9 de ene. de 2015

Taking my car for service at Sheehy is a very painless process. Chris Thomas is always very knowledgeable and always has a smile on his face.

Mags

9 de ene. de 2015

Chris Thomas is always very helpful, he makes the entire service process very easy. Thank you.

nmpsar

31 de dic. de 2014

I had a wonderful experience working with Edward Jackson at Sheehy Lexus of Annapolis. I was absolutely dreading going through the process of purchasing a new car but Edward made it absolutely enjoyable. He went above and beyond for my family and I. I will definitely purchase from him again!!

Robert S

30 de dic. de 2014

Service was top notch! The service experience was quick and easy thanks to Brandon

Sherrie Bobo

15 de dic. de 2014

Today 12/15/14, my daughter and I had the pleasure of meeting and working with one of Sheehy Lexus of Annapolis very knowledgeable and professional Sales Director, Johnny Salinas. He has assisted my son-in-law, Vincent McCallister who is currently overseas serving in Afghanistan to purchase a pre-owned vehicle via the internet. Mr. Salinas has made the experience very smooth and assured my daughter he will see this transaction to the end. He also made himself available to us even after the deal is done for future service accommodations. Mr. Salinas added a personal touch to this process. I can only hope Sheehy Lexus of Annapolis acknowledge what you bring to the team of staff and to your customers! Thank you again Mr. Salinas and if in the future I'm shopping for a luxury vehicle and professional service, Sheehy Lexus of Annapolis will be my first stop! ~Sherrie Bobo

ynash

15 de dic. de 2014

Johnny Salinas is very thorough & knowledgeable about the Lexus cars. He made the car purchasing much easier with no pressure. I would purchase from him again. Thank you!

truittri

9 de dic. de 2014

The group at Sheehy Lexus was great! They worked hard to get the deal done and had the best price around! The staff is super friendly and made it feel more family like than your typical dealership! Highly recommend!

AJ

4 de dic. de 2014

I can't say enough about the wonderful service at Lexus of Annapolis. Everyone there is over the top nice. They go out of their way to make sure you are taken care of. I enjoy bringing my vehicle in for service. Highly Recommend!

Timothy Johnson

3 de dic. de 2014

Great Buying Experience. Johnny and the rest of the Sheehy Lexus Team were awesome!!! I am now a Sheehy person for life. Thanks!!! The car is great.

Jason G.

15 de nov. de 2014

My wife and I stopped by the Lexus dealership this morning on our way back from getting coffee. We've had several friends who have had positive experiences with Lexus and, specifically, the Sheehy dealership. Although we were just looking, I thought it was worth recognizing the exceptional service we received from Mr. Edward Jackson by writing a review on this site. Edward is exceptionally friendly and professional. In addition to his mastery of Lexus vehicles, he is also very knowledgable of other luxury makes and models and how their performance compares to various Lexus models. Mr. Edwards' customer service reflects well upon Sheehy and I would definitely recommend the dealership to friends and colleagues.

The Hendersons

7 de nov. de 2014

We never write reviews but this time we must. This was simply the best car buying experience we have ever had before. It was our third time purchasing a Lexus but our first time at Sheehy. We only went there because they had the pre-owned and certified Lexus we wanted. All negotiations were handled by email. When we accepted the final price we fully expected some unauthorized add ons but there were none. Chris handled the paper work in a very professional manner. And I can not say enough about Johnny. He provided outstanding service. He took us for a test drive while we were there but more importantly he offered to personally deliver our car to our home. He even suggested that we schedule his drop-off when we had time for him to go over all of its "bells and whistles. We have been driving Lexus cars for years and had no idea about some of its features. He also said that when our car needs to be serviced, Sheehy will pick it up and bring us a loaner. We will be customers for life. Thank you Johnny Salinas...you are Fabulous!!!

AlexisGG

4 de nov. de 2014

Chris Martin is a joy to work with. I have never felt comfortable purchasing a vehicle without my "car lawyers" present, until now. He made me feel ok with asking questions and gave me his opinion along with facts on each vehicle. We found the right car for ME and I couldn't be happier.

Cedric Hairston

24 de oct. de 2014

First things first................Johnny Salinas knocked it out of the park!!! I have had good service from another local Lexus dealers but, without a doubt this was the best car buying experience that I have ever had. Michele Mitchell Nordquis was very thorough in walking through the finance process and no "hard sell" tactics that you find at other dealerships........she is all Aces!! They didn't try to "sell" me a car, they assisted me in the purchase of my RX 350 F Sport. They were knowledgeable and very detailed with every aspect of the purchasing process.These PROFESSIONALS really know what customer service is all about. First impressions say a lot about people and organizations. Johnny and Michele made a great first impression with me (Even my brother who was just "along for the ride" was impressed with the service that he received) I am looking forward to experiencing the other service offerings that Sheehy Lexus has. This was my first Lexus purchase from Sheehy Annapolis and, as long as Johnny and Michele are there, I will definitely make this my first (and only) stop for future auto needs. I will without a doubt refer this dealership to my family and friends when they are considering their next auto purchase!When the time comes.......................I"LL BE BACK!!!!!!!

TreCannon

23 de oct. de 2014

The service I received was great as well as the timing. Upon returning from an out of town trip there was a voice message waiting for me to return a call to Mr Salinas. After calling he asked if I could stop by the dealership which I did. As we sat down he told me the car outside the window in front of me was mine if I wanted it and he had all the paperwork ready for me to sign. He had worked out a great deal for me to walk away with a brand new CT200h with all the bells and whistles. I still get to save on gas and now have a luxury car I love. Thanks Johnny for making my experience with Sheehy of Annapolis effortless.

Lou Ann Richards

8 de oct. de 2014

Lexus of Annapolis is the place to go for the best customer service and especially Michele Mitchell Nordquist. She is the most hard working and committed young ladies that I have ever met.

falkeg

2 de oct. de 2014

This is our 3rd Lexus ES-350 lease from Sheehy Lexus of Annapolis and it came as a complete surprise. We were 3 years into a 4 year lease when I received an email from Shandrial, just 'checking in to see if all was well....and feeling out whether we would consider trading our 2011 for a 2014 if the payments didn't change. WOW! How unexpected. Shandrial made the transition so easy. We live in Hagerstown, MD which, incredibly, is within the dealership's service area, meaning that we really never need to drive to Annapolis. When we need service, they send a driver with a new loaner vehicle, usually similar, swap cars and when service is completed, return it to our home. Shandrial delivered the vehicle, we signed all the necessary papers in the comfort of our home and she even paired our cellphones and garage door opener while here. She and Chris are fabulous to work with and they never disappoint. Kudos to Sheehy Lexus for creating such a positive attitude among their employees. Attitude starts at the top. Thank you Paul for the likes of Chris Powell and, especially, Shandrial Hudson.

johnzweig

22 de sep. de 2014

Shandrial made our purchase of a Lexus RX350 a most pleasant experience. She proved her commitment to service by showing up to meet us on her day off and walking around the lot in the rain to help us find a vehicle. She answered our questions and she gave us useful information about the product which helped us decide what to buy. A few days later I called her to say I had obtained financing and she met my wife and me at our office 90 minutes later with a very clean vehicle and all the paperwork. Keep in mind my office is about 100 miles from Sheehy Lexus. We couldn't be happier with our new car and the service we received from Shandriel. We highly recommend her. John and Robyn Z

krob24

22 de sep. de 2014

I am officially on my third vehicle with Sheehy Lexus of Annapolis and as long as Chris is there I will never leave. I have attempted to leave before mainly just for a change in vehicle but Chris always patiently talks me through and helps me make the best decision for my family's needs. We are a hockey family so mileage and wear and tear is always a huge part of the decision making process for me. Most recently, I was completely stressed out about mileage and was considering my options. I called Chris and informed him of the situation and changes to my driving needs and within 6 hours and by the end of my evening, Chris had personally delivered my car, signed my papers and just like that, I was in my new vehicle and ready for another road trip. This type of no hassle experience will keep me coming back for years to come. Thanks again Chris and Sheehy for the wonderful service!

Lexus801

19 de sep. de 2014

We recently brought home our 4 th New Lexus from SHEEHY Lexus of Annapolis.....Each experience was better that the one before !!! The most amazing caring peopleWe have ever met !!! Chris Martin our salesmen, Doug King new car Manager, Michele Mitchell finance manager and Paul LaRochelle, they ALL treat us like family. ...It is always such a special relaxing and enjoyable experience every time !!! They are TOP on the Line. A total NORDSTROM experience. We love SHEEHY Lexus of Annapolis. Susan and Bob K

George Woodard

3 de sep. de 2014

My best car buying experience! Johnny Salinas provided exellent customer service. All my questions completely answered. Exceeded expectations. Professional and knowledgeable staff,and great environment . Highly recommend this dealership and this sales associate.

rwluchs

3 de sep. de 2014

I am not a big fan of the car buying experience, but both Shandrial and Michele made me feel very comfortable. And their follow up as been superior.

copedk

30 de ago. de 2014

They took all the work out of buying, titling, getting a certifed used car. Would highly recommend to anyone looking for an excellent used car. Appreciate no haggle policy

charleybutch

30 de ago. de 2014

I recently purchased a Lexus ES 350 from Shandrial Hudson at Sheehy Lexus of Annapolis. It was truly a hassle free experience. Shandrial heads up their internet sales so when i reviewed their inventory on line and submitted my request for a car, Shandrial was right on it. Before i even met her at the dealership she had the car I was looking for ready fir me to test drive and was prepared to price it within the range I was prepared to work with. From stat to finish in a little over an hour, it really was a fabulous experience.Charley Rogers

NicholasBadalian

29 de ago. de 2014

Ed Jackson helped throughout my new car purchase and made it a very seamless event. His polite manner and attention to my needs were helpful in my selection. I will buy again from Sheehy Lexus and from Ed Jackson when the time comes.

rycourt

24 de ago. de 2014

It was late Thursday evening, precisely 7.35 pm driving on Route 50 East when I realized that my wife's big 50 birthday was only 4.5 hours away - Aug 22. Earlier in the month, I had arranged with the kids that we will surprise her with a GX 460. But wrestling with other competing priorities, it seems that was a distant thought, I had not visited any dealership. So I called Lexus of Annapolis and was told that they close at 8.00 pm. At break neck speed, I barely made it to the dealership just about 8.00 pm, they were officially closed. As I pulled up, Ed was outside attaching tags to another vehicle. I asked if they were still open, his response was "we are closed but what do you want man, I can still help you"? My request was very specific - a GX 460 Black/Black and I also had a specific price I was willing to pay. Ed immediately dropped what he was doing and gave me 100% service, racing through his inventory to find a match and perhaps it was destined, they had one vehicle on the lot. He quickly engage management Michele from finance to get the deal worked out!At 12.01 on Aug 22, my wife could not hold back the tears... THANK YOU Lexus of Annapolis! Best,RF

cynthiaabritton

22 de ago. de 2014

They had what I wanted at the right price. Service was awesome across the board. Doug did a great job providing additional perks to ensure I left with a warm and fuzzy smile. Thanks to all!

Jmscholz

21 de ago. de 2014

The dealership has a friendly and supportive customer centered approach. While selling new and used vehicles is their business, they are equally focused on providing a pleasurable stress free environment. When you buy a Lexus there is an expectation of high quality, professionalism and longevity, Sheehy Lexus of Annapolis does not disappoint.

nmurray80

15 de ago. de 2014

Chris Martin was my sales associate and I highly recommend him. Very knowledgeable and very experienced. He went above and beyond to find the vehicle just for me and went the extra mile to make sure the experience went as smoothly as possible. I would definitely recommend Chris.

cbcope

13 de ago. de 2014

We had the best of car sales experience anywhere around working with Johnny Salinas of Lexus in Annapolis, Maryland - he was very friendly, courteous and professional and his knowledgeable of the features of each of the Lexus vehicles were simply excellent. He knew exactly what type of car we needed for our lifestyle, and explained in detail the pros and cons of buying versus leasing. We could NOT be happier and would highly recommend Johnny as your next autos sales point-of-contact and I guaranteed you will NOT be disappointed. Regards, Colin Cope

keith.nichols58

12 de ago. de 2014

I purchased a 2013 Lexus RX 350 after seeing the ad on Ebay. I called Sheehy Lexus and was immediately connected with Chris Martin. Chris was exceptionally knowledgeable and friendly. After I decided to buy the car, Chris offered to deliver it to me in Virginia Beach--a 4 hour drive from the dealership! Chris arrived at my house with my new car on a Sunday afternoon. He helped me set up my bluetooth connection with my phone and even programmed my garage door opener for me. He went beyond the call of duty in all respects. I cannot say enough about the exceptional customer service he delivered.Keith Nichols

gpsoy

7 de ago. de 2014

Shandrial Hudson went above and beyond to make sure our experience was good one. She is 100% knowledgable about the vehicles, but even more importantly she is willing to go the extra mile & make the process as smooth as possible for me, the buyer. Specifically, after she made the 45+ mile journey to deliver the car to my home and signed paperwork. Further, she has called me or mailed me several times to make sure that our car is working properly. We sincerely thank Shandrial for her excellent overall customer service. We highly recommend Sheehy Lexus of Annapolis.

akursban

6 de ago. de 2014

Chris Martin was great to work with. He made all of us (even our kids) feel comfortable and at home. He has great product knowledge and made sure that we got the exact car we were looking for.

Michael Richardson

5 de ago. de 2014

Magnificent SalesmanshipMr. Edward Jackson is a top notch super salesman.Enough great words can not describe the great salesmanship and follow-up service, I have received at Sheehy Lexus of Annapolis from Ed Jackson. Edward Jackson truly exceeded my every expectation in my 2015 Lexus car buying experience. He went above and beyond the "call of Duty" to satisfy my purchase, concerns and my follow-up needs. Mr. Jackson is genuine salesman and a great credit to the Sheehy Lexus of Annapolis staff.Many Thanks and Blessings From: Reverend Michael Angelo Richardson

Lexus 33

2 de ago. de 2014

We recently purchased three cars in less than one week from Sheehy Lexus of Annapolis. Our experience was phenomenal due to Shandrial, Doug, Chris P, and Michele M's top notch customer service. Everyone went above and beyond to make sure our experience was a positive one. A special thank you to Shandrial for quickly responding via email to our questions and for her excellent overall customer service. We highly recommend Sheehy Lexus of Annapolis.

L S

28 de jul. de 2014

There was no sales pitch or pressure, the cars sell themselves. After the purchase, Johnny followed up with me multiple times to make sure everything was perfect. I am so happy with my new Lexus and the whole buying experience. Thank you Johnny Salinas!

JTrumbull

28 de jul. de 2014

I just recently purchased a 2014 GS 350 F Series at Sheehy Lexus of Annapolis. My salesman Edward Jackson was amazing. Extremely professional but more importantly extremely knowledgeable about the vehicle and all of its features. Edward ensured that I knew everything that I needed to know in order to make an educated decision on my purchase. The process was thorough but expedient and very rewarding. Once Edward and I finished our part of the transaction I was introduced to the Finance Manager, Michele Mitchell-Nordquist, I have purchased many cars (probably too many) in my life and have never met a Finance Manager that I got along with, much less enjoyed speaking with. Michelle, as was Edward, is extremely professional and very knowledgeable. Her patience and willingness to explain every detail of every cost was much appreciated. I left Sheehy feeling like a well informed consumer and the new owner of a great car. If you want a Lexus (and you should) this is the place to get it!

jane.aurelio.9

25 de jul. de 2014

My name is Jane A. And several months ago I was in the market for a new Pre-owned Lexus and I considered visiting two dealerships. However, I decided to start with Sheehy Lexus of Annapolis after meeting with Edward Jackson Sales Consultant, he was very knowledgable about the product and explained ever detail of the LS430 that caught my attention. The vehicle was kept in impeccable condition with complete service records from the previous owners, also certified with a excellent warranty package included. I enjoyed the ease of doing business with Mr. Jackson and his approach to understanding my needs. I truly appreciated how I was explained the Sheehy process of doing business as well as facts about my new purchase, without felling as if I was being talked down to like some other places. I'll never consider another Dealership when considering a Vehicle for me my family and friends.

GI PC

19 de jul. de 2014

I was interested in a pre-owned RX 350 on the USAA website and submitted a online comment to learn more. Johnny Salinas contacted me the very next day and we scheduled a time convenient for me to see the vehicle.Upon my arrival, he spoke with me about features I might consider important to ensure I was fully informed of the options on this SUV. He had the car prepped, showed me the incredibly low mileage as well as the Carfax cars history all before I test drove the SUV. After the test drive, he gave me the time I needed to return and make the purchase as well as telling me of my financing options.When I returned to purchase the SUV, he again showed me the vehicle and asked if I had any questions. Johnny clearly enjoys the people aspect of his job and made my purchase enjoyable. Before leaving the dealership, he took me through all of the car's features so that I was comfortable with my new purchase. He also assisted me with paperwork to register at my home address as this is not a permanent assignment for me. Kudos to Sheehy for having Johnny as a professional representative - he made my purchase a wonderful (and quite new) auto buying experience! Also, Chris Powell the Finance Officer offered a better interest rate than my Credit Union. He also was friendly and informative as we discussed warranty and finance options. Overall a awesome level of customer service and satisfaction.

plyons3

18 de jul. de 2014

I contacted the dealership because I identified a pre-owned vehicle that I learned about on the internet. I spoke with Johnny Salinas, who was on his way to deliver a vehicle and he agreed to get in touch with me the following day. He not only followed through, but he had the car prepped and had conducted additional research to share with me about the car's history (beyond the CarFax) when he contacted me. I test drove the car the same day and made what I think is a terrific purchase. Johnny Salinas was professional, personable, informative, and sincere. Before leaving the dealership, he took me through all of the car's features so that I was comfortable with my new purchase. I am so happy to have met him and believe that this new relationship is just the beginning of years of car buying experiences at Sheehy! Kudos to Sheehy for recruiting him as a representative of your company!Michele was outstanding -- she was able to identify a better interest rate than my own lender offered! I was in and out in no time at all -- a record at a dealership! What a team!

Reeveslm

17 de jul. de 2014

Thanks to Chris and Michelle for the awesome service I received when purchasing my new lexus Rx 350! They were both patient, personable, experienced, and knowledgeable about Lexus. Chris was terrific! He showed me how everything worked in my new RX and also checked on me after my purchase to make sure everything was going well. Michelle was great getting me my financing and was very experienced. Thanks again for my professional and no pressure experience!

Lucy Renzi

6 de jul. de 2014

I recently bought the IS250 sedan. Kelly List was my sales associate. She was great to work with. Kelly was helpful, informative, personable, accommodating and not in the least bit pressure-oriented (something which has chased me away from other dealerships). I like Kelly's down-to-earth, pleasant, upbeat personality, and because of her I was drawn to seriously consider a Lexus when I was shopping around for a new car (my first luxury car purchase). Kelly was so easy to work with, particularly taking into account my schedule, my preferences, my limitations. This was by far the easiest, smoothest, and most confident car purchase I have made. I liked the atmosphere of the dealership, but it was Kelly who impressed me with the dealership's family and community oriented involvement; and it was Kelly who made the sale! Thanks. Lucy Renzi

Bowers2o

3 de jul. de 2014

I would like to Thank The Dream Team Doug, Chris, and Michelle. Our experience at Sheehy Lexus in Annapolis was was AWESOME. We purchase our car with no problem the car we wanted sold 10 minutes before we arrived at Lerxus. But Chris Martin found us another Lexus and it is Beatifull. I will recommend all my friends to The Dream Team. We Thank You for everything you where very professional and AWESOME

Swingdoctor

1 de jul. de 2014

I bought 3 cars from Sheehy Lexus in the past. Recently I bought another car. It wasn't bad but it wasn't a lexus. I love my 2014 Rx 350 the others can't compare. I got a great deal, the sales person Mike Bowen was terrific . He covered everything I needed to know and there if I had questions later. I wasn't even going to buy a car when I walked in but I got such a great deal and overwhelm by the service. The Rx 350 is head and shoulders above the other SUVs out there, believe me I tested all of them.I went back for several car washes recently ,what a joy! Three guys waving me in, opening my door to get out. Then the waiting area is 2nd to none. The car was ready as promised in 20 minutes but I wasn't ready to leave. I was enjoying the massage chair and a coffee.I will never buy a car anywhere else again.Great job Lexus of Annapolis !

Trish9299

28 de jun. de 2014

I was contacted by Mr. Martin inquiring if I might be interested in selling my 2012 350RX. Initially I was unsure, but since I would be at the dealership anyway for service, I decided to meet with him. Mr. Martin is/was very personable and went the extra mile to ensure that we had a 2015 RX as a loaner car as opposed to the sedan we were initially provided by the Service Dept. That was a stroke of genius on his part, because I immediately fell in love with the SUV. Chris worked with us and went out of his way to make sure I was pleased with the deal we agreed to. I am VERY happy with my new car and would recommend him as someone to see if looking for a new Lexus.

cmsloan

26 de jun. de 2014

I have just purchased my fourth Lexus RX350 from Sheehy Lexus of Annapolis. Sure, there are other SUV's to consider, but I return to Sheehy for three reasons. First, Sheehy has the BEST reputation for service and it's true - they are professional and treat their customers, both male and female, with utmost respect. Second, the RX350 is a pleasure to drive and is problem-free, unlike other luxury models I have had the displeasure of driving. Finally, Sheehy's sales staff, in particular, Richard Lunz, made my purchasing experience virtually painless. Mr. Lunz is the most professional and respectful sales person I have known and I will return to him for my fifth Lexus purchase.

Jimmy0023

22 de jun. de 2014

Shandrial Hudson provided a great dealership car buying experience. Shandrial was very professional and very knowledgable about the Lexus ES 350 that we purchased. My family arrived late in the evening on 6/10 and Shandrial was pleasant and answered all questions and concerns we had. She made the purchase process so easy and smooth as it was one of the most rewarding times driving home in a new Lexus. Shandrial also stayed late to help ensure we were completely satisfied and encouraged us to continue to stay in touch with any questions we may have. I am big on customer service and this was excellent. Shandrial and Sheehy Lexus of Annapolis have left a great impression upon us. I will recommend this dealership to all friends and family. Also a special thanks to Michele the finance manager who also stayed late to assist. The entire process was smooth and efficient. A job well done by all!

kayannt

21 de jun. de 2014

Shandrial Hudson goes beyond the call of duty. She is 100% knowledgable about the vehicles, but even more importantly she is willing to go the extra mile & make the process as smooth as possible for me, the buyer. The evening of the purchase, I had to go pick up my children from daycare. So after the paperwork was processed, she made the 25+ mile journey to my home and signed paperwork with me at my dining room table while my children ate their dinner. Thank you 3 times over for helping me feed my family while purchasing a commuter ride.

GMichelle

18 de jun. de 2014

I have purchased 4 cars through Sheehy Lexus Annapolis and I think that alone says it all. I hate buying cars, but these guys made it a pleasure. I feel they treat me fairly, with respect and are just all around a pleasure to work with. Chris Martin was a delight - very knowledgable, and really listened to what I said -- and matched it perfectly. I've worked with Chris Powell and Doug King on at least three of my purchases -- these guys take care of their clients.Lexus is a great brand and has a reputation of excellent service -- these guys live up to the brand.

vmoeglein

18 de jun. de 2014

Chris sold us our first Lexus several years ago and we went back to him when our car needs changed. With a growing family we needed a bigger vehicle within an exact price range. Chris worked tirelessly to find us the right car, at our price and made it easy to buy! He brought the vehicle to our home to test drive, answered every single question I sent to him over the next week and then brought the car back to us to purchase in the convenience of our living room! There was no pressure, we had the time we needed to make a decision and when we said yes, he was there with the papers to make a quick transaction. No waiting for hours in a dealership, kids running around a showroom or trying to get a baby sitter last minute. Chris truly made it easy for us and we'll be forever spoiled for any other car deal we make! Please go see Chris Martin at Sheehy Lexus of Annapolis!

Kdanger

18 de jun. de 2014

Excellent Service! This was the easiest and best car buying experience I have ever experienced. I will never buy a car from anywhere else. I am a lifetime Sheehy Lexus customer!

ProfessorR

8 de jun. de 2014

Before visiting the dealership, I did a lot research about DC Metropolitan Area dealers and found that Sheehy Lexus was rated an "elite" dealer Lexus headquarters. Given this rating, I decided to visit the dealership to search for a new vehicle. My sales consultant (Chris Martin), was very attentive and thoroughly explained the differences between the models and options. Additionally, his knowledge of the Lexus brand was excellent, and he took a lot of time to help me find the right vehicle. Ultimately, I settled on purchasing a ES 350 with the Ultra Luxury package and couldn't be happier! The price of the car was fair and the extra perks (i.e. pick-up and delivery at your home or office for service) was a great selling feature. As a busy professional, having the option of service pick-up will ultimately save time and money. Another point that I'll mention is the entire staff (from the technicians to the managers) were very friendly and personable. Overall, I had a fantastic experience and highly recommend Sheehy Lexus due to their superior customer service!

dlcallahan123

2 de jun. de 2014

I leased a 2014 car for my company CEO. The process was so easy and flawless. Shandrial Hudson was a pleasure to work with. She was friendly, knowlegeable, professional, and efficient. I appreciated the time and care she took to make sure all of my questions and concerns were addressed. I wouldn't hesitate to recommend her to anyone looking for a Lexus.

stac8421

1 de jun. de 2014

Enjoyed the friendliness and attentiveness of the employees. Look forward to continuing service at Sheehy and buying my next NEW Lexus in a few years. Shandrial is great to work with!

dickkay58

31 de may. de 2014

Ms.Shandrial Hudson was very efficient, but also very warm and friendly.She made our sales experience very pleasant.We were very pleased with her.

golfnut1950

30 de may. de 2014

Since 1991, I have bought or leased over a dozen new cars from Lexus of Annapolis, for myself and my wife. In every instance, the experience exceeded that of any previous car purchase. In addition to the top notch service, all employees, from the Mangers to the kid who washes the car are friendly, courteous and efficient and the work is always done right. Plus I love the cars. But I want to bring special attention to the young lady who handled my last lease, Shandrial Hudson. Why? Because she went above and beyond the otherwise excellent service I have come to expect from Lexus of Annapolis. For instance, we all know what a hassle it can be to have to transition from one car to the next - the parking and other stickers have to be transferred; radio and other presets reset; storage spaces cleared out and the stuff transferred to the new car, etc. While I was signing paperwork, which was a breeze, Shandrial had accomplished all of those change-overs. She had even discerned through subtle small talk or seeing my storage of CD's what types of music and other media I preferred, and had the radio pre-programmed for my preferences! I was VERY pleasantly surprised. I hope she goes far in her career, because she has what it takes to succeed and make the customer feel special.

zscout

28 de may. de 2014

Just not the best dealership experience. Wish Chris concentrated more on car features than trying to push things on us. We first had trouble getting sales attention. Throughout the deal we were left sitting for long periods of time.

adougb

25 de may. de 2014

I don't often right reviews, but I wanted to bring attention to the wonderful buying experience I had working with Julius Jennings at Sheehy Lexus. First of all, the vehicle was the best around for my specific interest. I've owned 4 other 5-series BMWs and Sheehy deserves credit for presenting a vehicle in such great condition and with such low mileage. The car is phenomenal. Then came the service. Julius is the consummate professional - very knowledgeable, conscientious and helpful. No matter how small the concern, Julius was attentive and went out of his way to address it. This made for an extremely satisfying buying experience. My wife will soon be on the market for a new vehicle and our first option will be allowing Julius to service our needs. What a class act.

Tlhickman

23 de may. de 2014

Chris was very polite and went out of his way to help me. He took his time & explained different services to me. I would definitely contact him when I think about purchasing a new Lexus.

mkernest

21 de may. de 2014

We had a wonderful experience buying a car from Sheehy Lexus of Annapolis. Mike Bowen was a very professional and a very informed sales associate. I had taken some time between my first test drive and our final purchase due to a very busy schedule and Mike was wonderful. He kept in touch but was never "pushy." When my husband and I were finally able to make it to the dealership together, Mike stayed late with us to complete our purchase. He was very pleasant and conscientious and stayed after hours on a Friday evening. We LOVE our Lexus RX350 and would definitely recommend Sheehy and Mike.

moodys

21 de may. de 2014

This sales person (Chris Martin) was very knowledgeable, gave us the information needed to make an informed decision. He was not overselling, allowing for us to be comfortable. He was the first one to greet us when we came through the doors and was very professional. We will refer him to our family and friends in the future.

his87pearl

14 de may. de 2014

Even though it took 3 days to come to a conclusion,(Chris got us the exact car we were looking for and it came from out of state) our experience was relaxed and pleasant. Chris Martin, our sales consultant was a no pressure salesman, honest and down to earth, that means a lot to my husband and I. .In fact everyone we came into contact with was extremely pleasant..We were definitely satisfied.

brucezink

4 de may. de 2014

I have dealt with Sheehy Lexus multiple times over the years, both for myself and my father. From sales to service, including the out of the ordinary, they have always been excellent.

MsRainier

3 de may. de 2014

I was driving a 19 year old Lexus ES with 193,000 miles on it. Although it was still running well, and I was very fond of it, I had been surfing the Lexus dealers' in Baltimore and Annapolis looking for the perfect replacement car. I thought I had found it at a different dealership, but the experience of buying the car was so painful and unexplained costs showed up on the bill of sale that I decided that I could not buy from that dealership. I had an entirely different experience at Sheehy Lexus. I found my perfect car and my perfect dealership and that is where I was introduced to Shandrial Hudson - the perfect sales person. I called and asked if the Lexus ES I saw on the internet was a smoker's car. Shandrial said, "I don't know. I will grab the keys and go sit in it. I will call you back in a few minutes." And she did. I told her I couldn't get to the dealership until after work. She, of course, could not hold the car but she did hold onto the keys and had the car ready for my test-drive when I arrived around 5:00. She explained the features and answered all questions I had. The car was so clean and beautiful. It had a little nick in the paint and she contacted Shawn of Jeff's Body Shop to touch-up the car while we were doing paperwork. Shandrial is friendly, warm, and professional. It was a joy doing business with her. I highly recommend asking for Shandrial Hudson for a excellent experience in car buying. I also want to mention that Michele Mitchell was excellent to deal with while financing my car. She was extremely knowledgeable, professional and friendly and answered all my questions. Shandrial and Michele were the perfect team for me to have an excellent buying experience.

Henrys6

1 de may. de 2014

We were extremely pleased with the service received when purchasing our 2013 ES, and this brought us back when we determined we needed a larger vehicle due to the size of our family. Our process began when we received a letter indicating a high trade in value for our used vehicle, so we immediately attempted to contact the sales manager. After three attempts to reach him, we asked to be transferred to another individual in sales, and were transferred to Johnny Salinas. Johnny's service was fantastic. From the first time we spoke on the phone, I was treated professionally in accordance with my wishes. I am not a fan of extensive negotiation, and asked Johnny to provide a fair price at the onset in recognition of that fact, which was a strong selling point when we bought our original car in 2013. He accommodated our scheduling needs (we drive a long distance from Southern Md), and quickly agreed to move forward our visit upon request when our personal schedule changed. We wanted a particular exterior/interior combination, and had a short period of extreme disappointment when Johnny called and informed us that the vehicle was sold on the way down to the basement (lower level) for our inspection - first come, first served. We decided to go to the dealer anyway due to the long drive to look at the other vehicles in order to make an informed decision about waiting to order the vehicle that we wanted (when I called to inform Johnny that we were going to come anyway, he had already been looking for replacement vehicles within a 500 mile radius without being asked). When we arrived, it turned out that the other buyer was not going to be there until later that evening, so Johnny took all the time we needed showing us the vehicle's features and walking us through the trade-in process. We did not receive as much for our trade-in as we expected based on the initial letter we received from Sheehy and our research due the car's high miles, but it was reasonable. Throughout the process, Johnny was the consummate professional as I would expect from one of our country's great servicemen and servicewomen. Johnny, thank you for your service, I deeply apologize for not saying this personally while there. We highly recommend Johnny to you. We even had a little bit of time to share about our families. Johnny, 'just let it go'.....

ednaewyatt

19 de abr. de 2014

Received wonderful service from Lexus of Annapolis', Colin Bailey today. He took time out to discuss not just the service I came in for, but gave me other excellent information about cars, gas grades, combustion, mileage, etc.

Chazcantey

18 de abr. de 2014

Throughout my entire life, the process of shopping for a new car, trading in the old car and all the ensuing paperwork has always been an ordeal to be endured. However, my recent purchase of a Lexus ES350 at Sheehy Lexus was downright fun!My husband had purchased his Lexus there the year before and was beyond satisfied, so we went right back for the second car. Paul, Shandrial and Michelle made the entire experience a pleasure. They were all helpful, knowledgeable and friendly. We had the utmost confidence in every aspect of the transaction, and felt as though we were friends, not customers.But we are customers----customers for life!!

dommissec1

18 de abr. de 2014

Best new car purchase ever from Richard Lunz at Sheehy Lexus. He was professional, well-mannered and exceptionally patient in giving us the time we needed to understand the features of the car and feel comfortable with our purchase. It was a straightforward, dignified, no hassle car buying experience -- and we got a great deal! We would recommend Richard Lunz to anyone looking to buy a Lexus,

MMP0104

15 de abr. de 2014

I started with Sheehy Lexus and my car buying experience online. With working full time and busy kids schedules on the weekends, the last thing I wanted to do was spend my free time going dealership to dealership. We did our homework on all of the Crossover options out there and realized the Lexus RX350 was the one for us. I emailed Sheehy of Annapolis and had an immediate response from Johnny Salinas. We corresponded over email for a few days and I appreciated the fact that he was not the typical car salesman that tried to call my cell phone constantly. He provided me with the information I needed and allowed me the time to respond back to him. Our entire experience with Johnny and the Sheehy team was outstanding. Upon one visit, when Johnny was not available, I had the pleasure of Edward Jackson taking me on another test drive. He was so pleasant and knowledgeable. Not once did I feel I was taking too much of his time.Once we decided to purchase an exact vehicle, we communicated with Chris Powell, the Finance Manager. As with every other employee, he was extremely knowledgeable and researched the best financing option to fit our needs.The Sheehy buying experience is what a car buying experience should be. I look forward to the relationship continuing as they probably just gained a Lexus owner for life.

maautry

4 de abr. de 2014

I would like to share with everyone that reads this review, the outstanding experience I had while shopping at Sheehy of Annapolis for my new ES 350. My salesperson, Shandrial Hudson was the greatest, she was patient, knowledgable and willing to answer all my questions. I wanted to add something to my car and she contacted the service department and had everything finished when I came back in a few days to pick up my new car.Thanks, Shandrial and the other staff that assisted me.Martha Autry

NewJeeves

4 de abr. de 2014

I inquired about the Lexus RX 350 via email and found the responsiveness incredibly quick. A car meeting my wishes was found within two days and I was encouraged to come in for a test drive. Shandrial Hudson was very information and friendly during the purchase process. An excellant employee!

blavin

4 de abr. de 2014

I recently worked with Ralph Velez in the Service Dept. at Sheehy Lexus of Annapolis. It was by far the best experience Ive had when having my car serviced. I purchased my Lexus RX last October, 2013. And, due to the vast amount of miles I drive annually, Ive already had my RX in for two scheduled maintenance services. In both instances the service was by far exceptional. Ralph was accommodating with a loaner vehicle, his follow up with me has been timely, hes informative and hes always advised me of the best value for the service required. Hes professional, knowledgeable of the Lexus vehicles, and possesses integrity in the manner hes kept my best interests in mind. These are just a few of the reasons why Ralph continues to win all my service business. Due to the high mileage I incur on my RX, I need a person like Ralph that will go above and beyond to minimize my time spent servicing my vehicle, provide quality service and a person I can trust. I highly recommend you entrust all your Lexus service to Ralph Velez at Sheehy Lexus.

PBSDirector

1 de abr. de 2014

I was coming to the end of the lease on my 2011 RX350 and wanted to investigate my options. I was interested in the CT200, but needed convincing that the reduced size would not pose problems for a septuagenarian. Mike took me for a test drive, explaining very carefully the differences between the SUV and the hybrid CT200. He patiently laid out my options from turning the RX350 in and walking away, to leasing another RX350, to leasing the CT. He was the ultimate professional throughout the process and made me feel comfortable with my final decision. Michele made the repetitive signing of the necessary paperwork painless. BZ to both!

svrader

1 de abr. de 2014

Purchased my first Lexus ES350 in January and I LOVE IT!!! The level of customer service I received from Johnny was outstanding and will definititly recommend him to all of my family & friends!! Anyone looking to buy a new or used car will not be disappointed with Sheehy Lexus of Annapolis!

ldotson2004

31 de mar. de 2014

The opinion quoted in the subject liine of this review isn't just my own. It was also expressed by my two best girlfriends who joined me the day that I purchased my first Lexus. From the moment we arrived until we drove off the lot, my friends and I were treated like VIPs. And we were especially impressed by the customer service we received from our sales agent Johnny Salinas. Johnny was exceptionally knowledgeable regarding Lexus (and other luxury car brands), and I appreciated the fact that he did not try to "sell" me a car. Granted, I went to the dealership knowing exactly what I wanted, but there was never any pressure placed on the sale of that (or any other) vehicle. The entire process was very relaxed, and in fact, it was a lot of fun for all three of us. Prior to this purchase, I test drove several Lexus models at other dealerships in the Hampton Roads area where I live. And after visiting Sheehy Lexus of Annapolis, it's no wonder to me that they are ranked #1 in the nation for their customer service. I will definitely be purchasing my next Lexus from Sheehy, and my girlfriends hope to do the same in the future.

slglez

28 de mar. de 2014

Always a pleasure to go to this location. They are very courteous, have a nice working environment and finish up at the time they estimate. They always accomodate me when I need additional service by providing a loaner car.

Brad Younger

26 de mar. de 2014

Sheehy Lexus is the best experience I have ever had dealing with any Lexus dealer. They are awesome to deal with!

ZBaker93

22 de mar. de 2014

I purchased my 2007 ES 350 brand new from Sheehy Lexus of Annapolis and have had a wonderful experience ever since. My service adviser, Ralph V. has become like an extended family member. I trust Ralph's expertise and know that he'll never steer me wrong when it's time for my car to be serviced. He always tells me exactly what will be done and the cost before my car arrives. If for some reason my car needs additional TLC (very rare) he calls immediately with an update and explains in full detail. He's patient, kind, and always pleasant to work with...The porters are always on time for the pick up and delivery service of my car and best part, they'll even come to my job. Overall I would highly recommend Sheehy Lexus of Annapolis without hesitation.

mbennett06

19 de mar. de 2014

My husband and I came in to test drive a Lexus RX, Mike Bowen started me on my journey. We test drove a RX 2013 where the ride was so awesome I didn't want to get out. Mike showed me things on this vehicle that I didn't know cars were dining now, it was at that point while riding that I knew I had to take one of these home with me. I was not to be denied. The experience to complete the paperwork was fast and friendly, little did I know that I had a Birthday party waiting for me at home. The Lexus RX350 & the party made this the best Birthday yet. Mike Bowen & Michele Mitchell we so professional thru out this entire process, I would recommend them to any of my friends looking to purchase a new vehicle.

DKCES350

17 de mar. de 2014

As a 50 year old man I have purchased a lot of cars over the years but I can comfortably say that I never had a better experience than the one I just had with Mike Bowen and Sheehy Lexus of Annapolis. My wife and I visited the dealership 4 times as we shopped various makes/models. Mike was always willing to be helpful and never pressured us to make a decision because he knew we were not ready. On our 3rd visit, he made 4 trips to the remote car lot to show us various color combinations and took us on 2 test drives. His knowledge of the product was outstanding and his customer care skills are equally impressive. On our 4th and final visit we bought a 2014 ES350 that we absolutely love! We kept him after his scheduled time to leave but he never made us fell rushed. Even though he had explain the many features of the car during the test drives he sat in our new car with us for 15 minutes helping us work through the navigation and infotainment screens so we felt comfortable with the use of the system. I look forward to visiting this beautiful dealership for my free car washes and scheduled maintenance as they really go out of their way to make their customers feel special. If you are in the market for a new or used Lexus I highly recommend a visit to Sheehy and ask for Mike Bowen!

palguta

13 de mar. de 2014

I knew the car that I wanted and the price point that I was able to afford. I had three manufacturers that I was considering but I didn't need to go any farther after stopping here. As a previous owner of an RX300 which had over 400K miles and an RX330 that had over 248K before being destroyed in a crash where no one was hurt. It was a no brainer to consider the RX350 because of my past experiences. It came down to vehicle availability and the price point. Mike had the model I wanted at the right price and it was an easy decision. The car presented well, the sales process from start to finish was very professional and we didn't have to play any of the games that normally happen when dealing with their competition. Mike new his product, the sales process and I was in and out of there in short amount of time. I would recommend both Mike and Lexus of Annapolis as a person and a place where you want to do business. I am sure I will be back to buy a 4th Lexus when the time comes.

Oby

11 de mar. de 2014

I went into the dealership having made contact with Shandrial online. Shandrial was very professional and courteous. I did not feel the usual sales person's pressure . She was very easy to work with and went over and above to make sure I was comfortable with the car that I had gone in to purchase. I would definitely recommend her again .

rodmac

9 de mar. de 2014

We inquired about our car via the internet and quickly received a response from Shandrial. Upon visiting the dealership, the entire experience was great. The customer service was absolutely outstanding. Shandrial knew every button and gadget on the car which was very helpful. At no time during our visit to the dealership did we feel hassled nor did we feel that we were taking too much of the sales person's time. So needless to say that we purchased the car. What's even greater about Shandrial and the Sheehy team is that they keep the lines of communication open even after the purchase. I also appreciated Chris Powell as he was friendly and helpful with the finance decisions. Will definitely look to purchase our next vehicle from them as well.

runrunrun

9 de mar. de 2014

This is the 3rd Lexus I have bought from this dealership and I have had a fantastic experience every time. Working with Shandrial was great, she worked very hard to find the car I was looking for at the price that fit my budget. I even recommended Shandrial to my daughter who also bought a Lexus from her. I am a very satisfied customer.

philpfan

8 de mar. de 2014

Finest experience we have ever had buying a car. Everyone in the dealership were extremely helpful friendly and helpful ... especially S handrial and Michele M. We love the car, it exceeded our expectations.

MelodyVisele

8 de mar. de 2014

This sales person was knowledgeable, gave us the information needed to make an informed decision, but was not overselling, allowing for us to be comfortable.

docskr

5 de mar. de 2014

Mike did a great job. After our test drive, we had questions, and selected what we wanted, and he found one! Very responsive to our e-mailed questions; very considerate of my wife's medical issues; and proficient in his dealings. Never felt pressured, and I think we got a good price on a car that we expect will meet our needs for years to come! Well done, indeed.Michele was very efficient, and very friendly. She explained the financing, and was able to get us a better rate than our very respectable credit union! The overall experience was certainly the best I've had in buying a new car of the several cars I've bought new in the last 30 years!

edevito

4 de mar. de 2014

My experience with the dealership was excellent. I was very disappointed with my attempts to find out about the GX 460 from Alexandria Lexus. They would not answer even the most basic questions by e-mail. I quickly gave up on them and dealt only with Sheehy. Shandrial was very pleasant from the very first contact via e-mail until the final sale. She was very patient with my many questions and was one of the deciding factors in me deciding to purchase the vehicle. Chris Powell was also a pleasure.

famu1979

24 de feb. de 2014

I had the pleasure of doing business with Ms. Hudson. I have been in sales for 25+ years and Ms. Hudson really impressed me with her professionalism, knowledge of the vehicles, and overall passion about her job and products she was selling. I thoroughly enjoyed my experience with Ms. Hudson and I will recommend her to my friends and business associates. Ms. Hudson is a great asset to Sheehy Lexus of Annapolis.

mrsphd

22 de feb. de 2014

I had been a previous customer of Len Stoler Lexus in Baltimore and I had recently been a bit disappointed in my relationship with them. I have been driving a Lexus since 1993 and I did not want to c hange so I thought I would try a new dealership. I was very pleased with my experience there and walked out with the very car that I had been wanting to buy.

SusanTurner

20 de feb. de 2014

I recently bought a 2014 Lexus and frankly I have always been an Acura person. Edward Jackson was very persistent in contacting me and continuing to tell me the great things about this vehicle and what was great about it and why it was a great time to get into the "Lexus" family. Finally, I agreed to come in and experience it for myself. I am happy to say that on the sheer basis of his ability to demonstrate all aspects of the car to me and why this car was specifically great, I bought here. I was very impressed with the service, the cleanliness of the business, and the very polished presentation that everyone there represents. I am a single woman and the service and ease of having maintenance done is very important to me as well as a very welcoming and warm environment.

Brad Younger

15 de feb. de 2014

Sheehy Lexus of Annapolis is the best car buying facility I have ever dealt with. I HATE BMW & MERCEDES with the way they treat you, as if they ALLOW you to buy a car, then crush you with poor quality of service that lacks any and all resemblance of customer service! ITS me who is spending money to do business with you because I chose to!!! Mercedes Benz of Annapolis for years provided the worst service and no assistance when needed, I don't know why I took it for the last 11 years but all my coworkers were right, Sheehy Lexus is fantasic, they really do make you feel like your business is appreciated! GO AWAY FROM THE GERMANS !!!

Kalee3659

12 de feb. de 2014

My car was totaled and I was in a terrible situation and need to buy a reliable car in a short period of time. I also needed to stick to a tight budget. A friend suggested I call Chris Martin at Sheehy Lexus and ask him to help me find a quality used car. Chris was very helpful and was able to put me in a very nice used car in the price range I needed to stay in. It was a very positive experience. I will absolutely recommend Chris to friends and family.

Belovedaughter

4 de feb. de 2014

My experience at Sheehy Lexus of Annapolis is hands above any other. I bought my 2003 Lexus in for service and never thought that I would be leaving with a newer car. My salesman, Edward Jackson provided me with a smooth experience. He was thorough and very knowledgeable about the product that I eventually bought. He never doubted what he felt that he could do for me.I was extremely impressed by the way he prepared for my arrival in the frigid weather. The car was warmed and ready to go. I explained that my credit was challenged and he said, "we help people." Hearing those words at a time like this in my life is what i needed and I'll never forget. He delivered and now I am driving my beautiful car with lower miles, a note within the range that I stated and great possibilities for my future. I will buy more cars from Sheehy Lexus of Annapolis in the future and be sure to tell every single one of my friends, family and colleagues about Edward Jackson and the luxurious Sheehy Lexus of Annapolis experience. Last but not least, Chris Powell during the financial discussion explained everything and at no time did I feel pressured or confused about the terms. Both men were very sensitive and caring and this made all the difference. God bless them both.

1sherri

4 de feb. de 2014

Shandrial Hudson is very personable. I had an excellent purchasing experience with her.She took the time to explain the difference of the regular drive and Hybrid drive system . I was so happy to know that the cars were available at the dealership. As we looked around, Shandrial explained all of the features...the navigation system; blindspot; audio and app suite were really new to me.The day I visited the dealership, we were only "looking." Needless to say, we left the dealership with the purchase of my RX350.Shandrial delivered it to my house.Thank you Shandrial for making my car purchase comfortable and not stressful.Sincerely,Sherri Fenwick

mboone1982

28 de ene. de 2014

Sheehy Lexus of Annapolis earned a '5' in every dealership evaluation criteria listed; specifically based on my experience with Chris Martin (Sales & Leasing Consultant), Chris Powell (Finance Manager), and Doug King (Pre-Owned Sales Manager) throughout the vehicle purchase process. From the time I walked onto the showroom floor to inquire about the vehicle I was interested in, Chris Martin approached me within 2 minutes (or less!) to ask if I needed any assistance; despite the fact that he appeared to be quite busy. I immediately felt at ease with Chris due to his genuine, sincere nature. I knew right then that he was the Sales Consultant I wanted to work with- I could see quite clearly that he was honest and transparent. I trusted him immediately; which is a rarity when one is car shopping. During the test-drive of the vehicle, Chris Martin answered every question I had; and spent extra time with me explaining how the different features in the vehicle functioned, and the differences between it and the car I was to trade in. I appreciated his patience, was impressed by his knowledge, and comforted by his willingness and initiative to find the few answers for me that he didn't happen to know specifically (he obviously wanted to give me the most accurate information possible; and was in contact with me immediately once he obtained it). I discussed my financial capabilities and constraints with Chris Martin, who then called Chris Powell over to his desk for introductions and to explain my desires, needs, and what financial options were available to me which would enable me to afford what is quite frankly the car of my dreams. Chris Martin and Chris Powell proceeded to collaborate with Doug King; to explore what options were available to get me behind the wheel of this car in the most timely, financially responsible matter possible. The next day, Chris Powell called to let me know that he had been in contact with several banks, reviewed many financing options; and presented me with the best possible package to meet my financial situation. Not only did I appreciate his initiative and aggressive pursuit of the best financial fit for me; I also appreciated the fact that he was able to do everything he did without making multiple "hard inquiries" against my credit report. I was also extremely grateful that since this "leg work" had been done prior to my arrival to the dealership to purchase the car; it took minutes to complete the transaction vs. hours- which is what I have consistently experienced at other dealerships.Throughout my entire buying experience; Chris Martin, Chris Powell, and Doug King made themselves readily available to me and were exceedingly accommodating and kind. Their hard work not only put me behind the wheel of my dream car- their hard work went above and beyond "Great." I would have liked to have had the option to rate them higher than the 1-5/'Very Bad-Great' scale above; as they truly earned and deserve ratings of 10++/'Excellent, Outstanding, Peerless, and Impeccable.' All of my dealings with Sheehy Lexus of Annapolis have been pleasant and trouble-free; but this experience with Chris Martin, Chris Powell, and Doug King was all of those things and more. It was enjoyable. It exceeded any expectation I could have had, and then some. I have always recommended Sheehy Lexus of Annapolis to my friends and family in the past. Now I will recommend Sheehy Lexus of Annapolis' Chris Martin, Chris Powell, and Doug King to my friends and family- because this is the Dream Team of the dealership; and the only 3 people in the country I'd ever buy from in the future.I would like to thank Mr. Martin, Mr. Powell, and Mr. King for their unending commitment to customer service and customer satisfaction; as well as their diligent, unrelenting pursuit to go beyond the extra miles. When they say, "welcome to the family," I know they mean it. And I couldn't be happier.THANK YOU!

BLilly

27 de ene. de 2014

I recently purchased my second new Lexus from Sheehy Lexus of Annapolis. I love it! The experience in it's entirety, was great - - and I attribute that to an excellent sales rep, Mike Bowen. Mike's passion and limitless enthusiasm is very contagious. No one can be around him without being affected in a very positive way! He helped make process of selecting a new car, getting the best price and then purchasing the vehicle enjoyable. I am very grateful of Mike's sure knowledge, paired with his customer service skills - - not often found in this industry.All of the staff at Sheehy Lexus are very attentive and understand the importance of the "experience" in it's entirety, and how that translates into great customer service which is a good reflection on the company's well-earned name.

jfried84

22 de ene. de 2014

My husband and I were in the market to sell 2 cars and purchase/lease 2 new cars. We were originally at another dealership next door that they are not associated with. We could not get them to work with us on the trade in/purchase of 2 vehicles. We left and went next door to the Sheehy Lexus dealer. We honestly were not in the market for a Lexus at the time but left the dealership with a Lexus and used Toyota 4Runner. We met with Rachel as soon as we walked in the door and we stated our frustrations with the previous dealer. She was more than accommodating and instead of just trying to sell us any car on the lot, she took the time to ask us what we wanted. What features do we like, styles etc. I honestly had no idea what I wanted but she showed me the Lexus 200H ct. And honestly, it was exactly what I needed. I wanted the features of an SUV without the bulky size. My husband was in the market for an SUV so we looked at their used inventory and found a newer 4Runner with barely any miles on it. It was in great condition and was also an immediate sale.Once we came to the decision we started the paperwork. When filling out info there is always a lot of tedious, repetitive questions that need to be answered. She made conversation with us about anything interesting to make the time go by a lot faster. It was the end of the day (which I always feel bad keeping people) but she NEVER made us feel like we were taking up her personal time. I knew that it was running late but never felt uncomfortable. Even after the sale she sat with me in my car to set up my Bluetooth and show me the basics. Thank you. Thanks to Michele in financing for all the help. She made the paperwork a breeze and explained all the warranty options that we might be interested in. Again, we were there after closing and in no way did we feel rushed.We have purchased a few cars from the same dealer over the past few years and they were always our "go to" dealer. Well not anymore. We are now huge fans of Rachel and Sheehy Lexus of Annapolis. Rachel took the time to really get to know us and figure out what we needed. It was very refreshing to have a sale rep that knows her product inside and out but can also treat us like people and not just a commission check. I appreciate all that Rachel did to help us find the perfect cars. We are huge fans of Rachel and would 100% recommend working with her and Sheehy of Annapolis for anyone's next purchase. We fight over who gets to run the errands because we are so excited to drive our cars!thanksJenny Friedman

pacito

20 de ene. de 2014

What can I say about Mike Bowen, more then a professional, I wish more sales persons had his complete customer first interest, in are satisfaction. Mike gave me all the time that I needed to go over the RV and test drive. Not just around the block but a real test drive!!!! Time for me to walk around inside and out. Plus made sure everything was working. I ask for the paperwork on the state inspection and Mike got me the information ALL of the information. Only thing I can say is Thank you Mike for making the experience satisfied and rewarding. Mike your customer service, Friendliness and over all experience was outstanding. Thank you and looking forward to the next vehicle with you.Paul J Acito Jr.

jcl1234

14 de ene. de 2014

I have until recently had an excellent experience when servicing my cars, I have one Lexus and I used to have two. More recently since the service department calls have been centralized, calling for an appointment has become a nightmare. They make you wait forever and the staff is inexperienced and unwilling to help. I used to love calling there because the service was so prompt and they were always so nice. They are going to lose their business like this, it is horrible now.

Sjscms

13 de ene. de 2014

Just a few words about what a great experience we had recently on our visit to Sheehy of Annapolis. We dreaded going car shopping, just didn't want to deal with sales pressure. That all changed when we met Chris Martin! Chris showed us what should be standard sales behavior for all dealerships. His professional manner, his complete knowledge of the product along with knowledge of comparison models was superb. His easy going personality made him a real hit for us. Thanks Chris for such expert attention to our needs, listening to what we had to say about our wants and needs in our selection. We appreciate your helpfulness and will be sure to tell our family and friends about you. Thanks to Michelle and Chris's manager as they too were exceptional! Great assets to Sheehy!Great experience, great job!Cathy & Steve

TaraSchroeder

13 de ene. de 2014

My husband and I have wanted the Lexus RX for a long time, when we finally decided it was time to buy we went to Sheehy Lexus of Annapolis because we have heard many recommendations. The dealership did not disappoint. Shandrial Hudson was wonderful to work with, we wanted some very specific features but we also were in the market for a used car, as the new 2014 RX is a bit out of our price range. Shandrial went through all of the cars that fit our criteria and let us test ride as many as we wanted. After test driving the first (and most expensive) of our choices I was sold, however Shandrial did not push us into any quick decisions, she still brought the other car we were interested in around and pointed out all of the features. The first car we test drove was a 2013 very well equipped RX but not in the color I wanted, the second was a 2011 RX in my color preference and also well equipped. I feel like most dealerships would encourage sales personnel to push the car that was significantly more expensive, however through the entire decision making process Shandrial pointed out the features of both models and took a lot of time comparing the pricing options for both vehicles. We ended up buying the 2013 RX and I could not be more thrilled with the car or the buying experience...there was no pressure, no stress and no rush. I would absolutely by another car from Shandrial and from Sheehy Lexus of Annapolis. The only semi-complaint that I have is with the financing. Lexus was offering a special financing option of .9% for new car purchases, but they did not extend that deal over to used cars. We bought what I feel was a very expensive used car (that was actually a dealership owned and cared for car), we put a pretty large chunk down, and my husband and I both have nearly perfect credit and the best financing offer they would give us was 3.9%, in addition they were not willing to lower the price of the car any more then the sale they were offering that weekend. We were told that the dealership was a no haggle dealership so there was nothing they could do about the price, however I have now read several other reviews of this dealership that discussed their ability to negotiate price. Overall though, I am extremely happy with the result and I could not love my RX more!!! I have price shopped this model and feel we got a good/fair price, I would have just appreciated financing to work with us a bit more to lower the monthly payment.

tsmith12

13 de ene. de 2014

I had an incredible car buying experience on Saturday (1/11/2014), with Chris Martin and the team at Sheehy Lexus of Annapolis. After exploring my options at several other local Lexus dealerships and not feeling completely satisfied with the results I was getting - both from a pricing and customer service perspective - I visited Sheehy. Less than 48 hours later, I am still blown away be the professionalism, kindness and customer-driven atmosphere at this amazing dealership! Chris Martin is not only an outstanding representative of the Lexus brand, but an excellent sales consultant with a passion for pleasing his customers. I purchased a Certified Pre-Owned RX, and Chris was informative and very knowledgeable about the unique features of the vehicle and it's great performance history. While Chris went above and beyond as a sales professional, what truly impressed me was his genuinely good-natured personality and unwaivering patience. Although my first visit with him was late in the day at the end of the week, followed by my return visit on a day with heavy rain and wind, Chris treated me as if we had all of the time in the world and ensured I was able to spend ample time with the vehicle, out of the rain. I cannot say enough about Chris; he is an invaluable asset to Sheehy Lexus of Annapolis and simply put, the deciding factor in where I made my purchase.I also had the pleasure of working with Doug King and Chris Powell to round out my purchase - Chris Powell brought such warmth and patience to the financial details of my deal; he was incredibly easy to work with. Doug King provided yet another level of great customer service by offering a generous benefit on my final purchase and ensuring all of my questions were answered. Together with Chris Martin, they made my entire experience feel like a team effort, with the end result being my complete satisfaction with my RX. With all of that said, perhaps the greatest testament to the superior quality of Chris Martin and the team at Sheehy, is that my mother, a current RX owner who accompanied me on my visit, is now looking forward to having her vehicle serviced at Sheehy Lexus, despite having been a customer elsewhere for many years. During my visit, Chris and his team treated her with the same level of care and respect that they demonstrated to me, and renewed her faith in the car buying experience. While she has been an enthusiastic RX owner for years, she is now thrilled to have a dealership where the customer service exceeds her expectations and soars above the mediocre service she'd grown accustomed to elsewhere.Chris and the team at Sheehy Lexus truly understand the priceless power of excellent customer service; I look forward to being their customer now, and into the future.

HeidiShorter

12 de ene. de 2014

I was very excited to start looking at Lexus cars as I recently earned a Lexus Car Bonus with my company! Sheehy and Shandrial Hudson both came very highly recommended to me so I stopped by on a Friday after work and Shandrial made me feel very comfortable right from the start. We test drove 2 cars and she gave me a wealth of information to take home and think about!I returned to Sheehy with my husband who test drove the RX model that I was most interested in purchasing. Shandrial was very thorough in showing us all of the features of the car and we were excited to make it happen.We wanted to be smart consumers, however and looked around and actually found another RX at a different dealership that seemed as though it would be a better financial decision...even with the car bonus from my company. I couldn't help but think however, the whole time that we were at the other dealership how much more comfortable I felt with Shandrial and Sheehy.Shandrial contacted me that same day, however, and let me know that she located a different car with ALL of the features I wanted that was one of the loaner cars that Sheehy uses for their amazing service program (of providing loaner cars when they PICK UP your car for oil changes!!) The car had VERY low miles and made much more sense for us to purchase!I am so grateful for Shandrial's extra efforts to look for a car for me and make it work on all aspects! I know as more and more people in my company achieve their Lexus bonus', I am going to send them straight to Sheehy and Shandrial.We also appreciated Chris Powell's professionalism and honesty as we went through all of the paper work to finalize the deal. Thank you, Shandrial and Sheehy for a pleasant car buying experience!

washim2014

11 de ene. de 2014

My daughter was interested in purchasing a pre-owned Lexus SUV. I purchased a new Lexus SUV 3 years ago and I went with her to assist in getting the best deal possible. I was very impressed with the customer service provided by Lexus of Annapolis. Sales Consultant Chris Martin is fantastic! Chris was patient in answering all of our questions; he was very knowledgeable about the SUVs that we looked at and discussed all of the options available to my daughter. Working with Chris Powell, Finance Manager was a pleasant surprise. Chris Powell thoroughly explained in detail options for financing and additional services available. Everything was easy to understand, no pressure! Prior to meeting Chris Powell, my daughter had expressed concern about having to deal with this phase of purchasing a vehicle. Most people dislike having to deal with the financial part of the process. Chris Powell and Lexus of Annapolis made it so easy.Doug King, Sales Manager was diligent in ensuring that my daughter was 100% satisfied with her purchase. The entire experience was great! The service we received was that of someone purchasing a new vehicle, not a certified pre-owned. As a result of this great service, I will be bringing my car to Lexus of Annapolis for regular maintenance. I will be sharing this great experience with family and friends. Many thanks to Chris Martin and the entire Lexus of Annapolis team!!

17ocean19XL

8 de ene. de 2014

We have just purchased our third Lexus RX just less than 2 weeks ago. We were really just stopping by to take a look because my husband thought he wanted another RX. We worked with Shandrial Hudson, who we believe went above and beyond for us. She spent a great deal of time with us over 3 visits and offered a huge wealth of information that convinced us that we did, indeed, want to get another Lexus RX. While we were unsure of a color choice (we thought maybe white) Shandrial introduced us to a beautiful new color, Merlo Mica, on the show room floor. We both loved it! Before long, she had it driven off the floor into the basement for us - my husband didn't want anyone else sitting in it! Shandrial spent quite some time with us when we came back to pick it up (after application of paint and leather protection) explaining in detail all of the features. She never made us feel like we were asking dumb questions and helped us understand everything throughout the entire process. Annapolis Lexus is very lucky to have her on your team.Additionally, we then worked with Chris Powell, who was also very helpful in explaining the entire contract information. Another diamond on your team!Thanks, Joan and Ron Wilson

ATSTORI25

7 de ene. de 2014

My experience at Lexus Annapolis was wonderful! We knew we wanted a Lexus ES/GS or Audi A4/A6, so we began our car buying journey by doing the online sales questionnaire for both products. Within an hour, I received a call back from Shandrial Hudson of Lexus. She was polite and friendly. We had already test drove the Audi, so we scheduled an appointment to test drive the Lexus. Shandrial was happy to accommodate us at anytime, she even offered to stay late if necessary. Just as you would EXPECT when your buying an high end product! From the time we arrived at Lexus we felt comfortable and relaxed. The dealership is beautiful. I certainly wouldn't mind bringing my car in for service. Lots of tvs, comfortable leather chairs and a snack bar. We were greeted in the lobby by a salesman who promptly called Shandrial down to meet us. So far customer service is great. After Shandrial tried to feed and hydrate us we got down to the business of finding a car. The test driving experience was awesome! Shandrial happily allowed us test drive 4 cars! She was happy to climb in any car we wanted to drive and let us have fun. For short while, we thought we liked the IS 350 Sports model, (a very nice looking car) so we test drove the IS 350 and IS 250 to get a feel for the difference in performance. Then we got focused and test drove the ES 350 model. The car we drove was a top of the line ES 350, all the upgrades and the perfect color. Price was pretty high. The car drove wonderfully, but we thought since we were considering spending that amount why not go ahead and test drive the GS 350 model and get the best bang for our buck. So, Shandrial kindly pulled out a GS 350 and we took it for a test drive. Both cars were amazing. Smooth ride, quiet cabin and great performance. Shandrial taught us everything we needed know about the cars while we drove. We learned a lot in a couple hours. I "wooed" and ready to buy that day! (But I knew better..go home and think it over) There was no pressure from Shandrial. We talked a bit about the financials..passed a few numbers around... but ultimately we walked away. The next day, just as I expected, I got a call from Shandrial. Within 2 hours we were able to work out a deal I was happy with. We drove back to the dealership and finalized the deal. By the time we walked out of Financing (BTW. Chris in Financing was hands down best finance person at dealership I'ver ever worked with) our new ES 350...the one we test drove:) was detailed and ready to go. Shandrial helped us personalize the vehicle and made sure all our questions were answered. She also introduced us to the Service Manager before we left. The customer service doesn't end there with Lexus. Since our vehicle purchase we have been contacted/checked on many times. Shandrial keeps a close tabs on us to ensure we are happy with our purchase and to answer any technical questions that may have arisen. She has already helped me twice...I just text her and she gets right back to me. I absolutely enjoyed my car buying experience with Shandrial. Now my wife wants to trade in her car and buy a Lexus too! No kidding...

trishgj

6 de ene. de 2014

Chris and Shea were very accommodating to my needs. I contacted them to have some body work done to my car and to have my car serviced/ They scheduled the appointment for both at a time that was convenient for me. They also had my car picked up and a loaner delivered to me so that I did not have to drive to the dealership. They both were extremely pleasant. No matter how many times I called them, they made me feel like I was their most important customer. They provided excellent customer service!

dhinchmanjr

2 de ene. de 2014

From the moment we walked into the dealership we had a very positive vibe about the level of customer service we would expect. And, Mike Bowen only reinforced that when he introduced himself to us as we wandered around the showroom. He asked good questions to help him determine what we were looking for and guided us towards vehicles that he thought would meet our needs. He was easy to talk to and made us feel very relaxed and comfortable during what is normally a difficult process. He gave us options, answered our questions completely and made it clear to us that he would help us. He immediately established trust and credibility which made it easier to weigh our options and make the decision to purchase our vehicle from Sheehy Lexus.

jebklb

2 de ene. de 2014

Mike was awesome - highly recommend. Very knowledgable, patient and thorough. Great follow-up. I would highly recommend not only Sheehy, but also Mike Bowen as your salesman. When it is time for another Lexus, I will be back to Sheehy and I will be looking for Mike.

MTHOMPSO

2 de ene. de 2014

My experience at Sheehy Lexus of Annapolis was great. Edward Jackson was very professional, courteous, patient, and a very knowledgeablesalesman. I wanted a unique color and he said he would get it and I was shocked when he called to say I have your car. The process was so easy and pressure free. He is an asset to Sheehy Lexus. This is the 5th Lexus for the family and without a doubt Sheehy is at the top. I will refer friends & family members to Sheehy Lexus.

jrock2943

29 de dic. de 2013

After being lied to and treated as if I could only afford a Chevy by Fitzgerald Cadilliac this former Escalade owner was converted to a GX man by Chris Martin who was exceptional in all aspects of our sales experience from the moment we walked in the door until we drove our new GX off the lot.

Cate30

27 de dic. de 2013

This is my 4th Lexus purchase, and I can say that the level of service I received from Chris and the other staff, blows away the 3 other dealerships I have dealt with. If you want a Lexus, new or used, I would only recommend them in the Baltimore/Annapolis area!

jamesmcmillian

17 de dic. de 2013

I visited Sheehy Lexus of Annapolis on December 7 with the intent of purchasing/leasing a new car. Before going to the dealership, I went over the checklist; (1) know your credit score, (2) know the blue book value of the car you intend to purchase, (3) set a fixed amount and don't over reach because you like or love the car, etc. Needless to say my guard was up and I was not going to be caught off guard. However, that's just what happened. The salesperson I worked with was Shandrial Hudson and she was and I'm sure still is personable, friendly, jovial - all of the above. Her good-humor put me at ease and in no time we were test driving cars, and talking to each other as if we were long-time friends. During my time at the dealership, I almost forgot that I was there for a business transaction. Once we started talking dollars, they worked with me to get the price down to what I considered affordable, instead of politely showing me the door. Shandrial's professionalism and candor caught me off guard, because I did not expect that a car buying experience could be so great. I left the dealership with a new Lexus GS 350 - AWD. I've only had the car for a couple of weeks, and I'm still figuring out a lot of things on it, however Shandrial has offered to take my calls about all the accoutrements that I'm finding on the car and help me understand all the little things to make my possession of the car that much more pleasant and enjoyable. I certainly look forward to visiting this dealership for years to come.-James McMillian

mlaw74

16 de dic. de 2013

Amazing experience. I identified the car I wanted online and negotiated with Shandial Hudson via email. After that was done, I spent less than 1.5 hrs at the dealership which included test driving the car and time with finance. Truly and exceptional experience with people who are true professionals. Chris Powell in finance was great as well. Highly recommended.

JeffreyBaer

9 de dic. de 2013

Rachael and Chris were great to work with. The car buying experience at Sheehy was very simple and very straight forward. The entire experience was very pleasant and very comfortable. I have bought a lot of cars from many dealers; this was one of the most relaxed and most pleasant experience.

Katarina87

9 de dic. de 2013

I recently purchased a Lexus RX350 from Edward Jackson at Sheehy Lexus of Annapolis. I walked in one evening and was approached by Edward who was there on his day off, he was very dedicated and took the time to go over everything with me. We took a test drive in the Lexus RX350 where he showed me all of the features that this vehicle offered and kept a very positive attitude about the vehicle and dealership. I had visited 6 other car dealers that day, but no one made me want to buy the car as soon as I did. He truly believes in the product and works very hard, which shows what a dedicated employee he is to Sheehy of Annapolis. Kudos to Edward, his hard work needs to be rewarded ! He was very educated and knew the product very well. He was very pleasant to work with and I would refer him to my family and friends.

L8r4love

6 de dic. de 2013

I have been and will continue to be a loyal customer at Sheehy Lexus because if their outstanding customer service! This will be my 4th purchase here and like those in the past it went smoothly! Job well done!

dfbreitt

2 de dic. de 2013

Mike Bowen is everything you look for in a salesperson when you are looking to purchase a car. He is knowledgeable, patient, honest, and easy going. While looking for a car for my daughter, we narrowed it down to the Audi A4 and Lexus IS250. She didn't need the car for a few months so we had time on our side to make the right decision. We visited the dealership three times before we made our decision and not once did Mike ever try to pressure us to leave with a car that day. We decided on the IS 250 but they didn't have the color we wanted in stock. We decided to wait and Mike sent us emails letting us know what colors were coming in. He could have pushed to get one from another dealer to make things happen faster but he didn't. In fact, after a couple of weeks went by, i told him which dealer had the color we wanted to move things along. He knew that and could have made the deal happen faster but didn't want to push us. He got the car, we went over a few options and did the deal. Did i get the best price out there, probably not. The point is, i liked Mike and the dealership enough that i told him to get me the best he can and write it up.Finance with Chris Powell was also a pleasure. No hard sell, high finance rate or anything else... in and out.

Harry1234

30 de nov. de 2013

This is a first rate buying experience.I believe I had a win_win experience.Iam sure the dealer was very happy with their profit and I was very happy with the price we negotiated.What is better then that??Leuus makes a great car

heavenschild

26 de nov. de 2013

We came to Sheeny looking to trade in our BMW for a Lexus. We meet Johnny who was very friendly and patient with us. He did not rush us away and he was an excellent salesperson. He worked with us until we finally got what we needed. He was very patient and persistent. Everyone was very pleasant and made sure our stay was comfortable. My husband and I will definitely come back to Sheeny if we ever decide to purchase another vehicle. Johnny was the best.Danny and SharonSalisbury, MD11/26/13

Alex Whartz

20 de nov. de 2013

This was my first Lexus purchase after owning both BMW and Mercedes and I had not realized how different the dealerships could be. I guess I just assumed a high end purchase was good at any place, but Sheehy Lexus of Annapolis was awesome!

cwindle

18 de nov. de 2013

After years with a BMW, we purchased a gorgeous certified Lexus a few years back. Our experience with Lexus of Annapolis was terrific. Our salesperson, Barbara Hoban, is extremely knowledgeable and the main reason we purchased the vehcile. Because of our experience, I recommend your dealership and Barbara Hoban to anyone looking for a Lexus. The service is stellar. Keep up the good work.Christine Windle

Major85

11 de nov. de 2013

I purchased my first Lexus from Mike Bowen on August 31, 2013. Mike was a professional saleman in all areas. Mike knows his products, courteous, patient, and I never felt pressured to make a purchase. I had visited the dealership about one month before my purchase, and had told Mike, "when I'm ready to make a purchase, I will contact you. Not at any time did I feel pressured. I only received one email from Mike, as to if I had any additional questions or concerns..I would definitely recommend this dealership and Mike Bowen.LindaUpper Marlboro, Maryland

ngumbs

9 de nov. de 2013

I decided to give this dealership a second look. Glad I did. I really enjoyed my car buying experience. Not a lot of pressure and although I bought a car, I was more sold on the service which comes after you buy the car. It began with Johnny who put me in the hands of Chris Martin - so thank you Johnny. Chris was pretty darn good at making the case for buying the car. Easy to work with.Good to know customer service is still a valuable selling point.

acitolexus

8 de nov. de 2013

The experience of buying my first Lexus, an RX350, was amazing from start to finish. Mike Bowen could not have been more helpful, accommodating or kind. He is an asset to your dealership! He and everyone at Sheehy Lexus made me feel valued as a customer. I would not hesitate to recommend this dealership to anyone!

tinnguyen1964

3 de nov. de 2013

So far every thing ok with me and thank you very much Rachael Holderied and Michell Mitchell, just one think my car smell smoke to much so do your dealership have sale anything to clear that smell ? Thankyou

maureenmarsh

2 de nov. de 2013

I received a call from the dealership concerning a trade in for my 2011 RX350. I was told I could trade up to a 2013 and keep the same payment. I specifically stated that I would not even consider the option unless I could deal with Rachel Holderied. She so impressed me with her professionalism in 2011 that I will always seek her out when looking for a new vehicle. I told her I was having second thoughts about buying a 2013 when the 2014's are already available. However, I still wanted to have the same payment. She worked with me with that end in mind and we successfully reached an agreement. Back in 2011 I had a problem negotiating with Mercedes and Infinity dealers in Annapolis because I really think the general opinion is that a woman will pay anything for a car she falls in love with. Rachel was a breath of fresh air and not in the least condescending. She sincerely tries to make the deal work to her customers satisfaction. I am sold on Sheehy Lexus and Rachel Holderied.

balex1234

31 de oct. de 2013

Stopped by Sheehy Lexus (Mid Oct 2013) while comparison shopping between an Audi A6, BMW 5 series, and a Lexus GS 350. Random chance led me Mike Bowen, who greeted me as I was comparing models in the lot. Friendly, very knowledgable, and absolutely no pressure to make an 'instant' deal. After a business card exchange and a hand shake, I promised to give him a call if I settled on the Lexus. After a week of reviewing the various cars I was considering, I met with Mike to see what kind of deal I could get on the Lexus GS 350. He was incredibly patient as I reviewed the various options and price comparisons between a new 2013 and a certified pre-owned they had on the lot. While I was still strongly considering the Audi A6, Mike got me a deal that could not be beat. I drove off the lot in a new GS 350, and could not be happier. If you want a fair deal with a patient & honest salesman, seek out Mike Bowen. As a side note, I could not be more impressed with the Sheehy Lexus Service Center. Over the last 10 years I've owned multiple models of BMW and Acura vehicles. While I can't say I've gotten 'bad' service from the local (Annapolis) BMW and Acura dealers, Sheehy Lexus makes them look like 2nd rate amateurs when it comes to service. Stopped by today for a free car wash and seat adjustment, and was AMAZED at how fast and professional the service crew was.

slgray1

24 de oct. de 2013

I chose Sheehy Lexus of Annapolis for a many reasons. The location of the dealership was important to me, but more importantly what this dealership has to offer their customers is excellent. From the showroom, to the comfortable amenities available to you, to the courtesy vehicles, to the employees. This was the easiest, non-stressful car buying experience I have every had. I have not had the opportunity to use the service department yet, but I'm sure that experience will not be disappointing based on my experiences so far. In fact I look forward to getting my car serviced, because I know it will be a "piece of cake".

Roger Truitt

24 de oct. de 2013

Mike Bowen was excellent to work with, both knowledgable and professional and not pushy. He even found and overnighted owners manual to me after I left it at dealership.

Prez55

23 de oct. de 2013

Shandrial was very helpful in finding a 2013 pre owned ES 300h . She was thoughtful, understanding and very professional in her demeanor.I will definitely contact Shandrial if I need any assistance.

TLC301

18 de oct. de 2013

I would like to take time to tell everyone about the wonderful service I received from my sales consultant Chris Martin at Sheehy Lexus. I had my previous car for 14 years and my transmission went out. I knew then it was time for me to get another car. I really hate dealing with car salesmen, but Chris really made me feel comfortable about the whole process. He was very honest with me, and he did not pressure me, which made me feel at ease. The whole process went so easily I was actually shocked. He listened to what I wanted and made sure I got everything I was seeking. He negotiated with his manager to make sure I received a great deal. If you are looking for a person who will have your back, and that would go that extra mile. Im telling you--- Chris is your man! I really love my new ES 350 Lexus. Thanks, Chris

LMALAW1212

18 de oct. de 2013

I wanted to take a moment to thank you for years of outstanding customer service and to say a special thanks for my most recent, excellent, experience we received from Johnny Salina and Michele Mitchell.I have been doing online business for many years and have never come across a services individual as Johnny, Usually other companies would take an average of 2-3 days for a response but getting responses so quickly took me by surprise. From the beginning he gave me the feeling of trust.Johnny was absolutely wonderful about listening to my and responding to all my questions and concerns. After picking up our Lexus, all I can say is "Wow!". We will loyal customers of Sheehy Lexus of Annapolis. With service like this that reassures I am working with the best. Thank you very, very muchThe Auls Family!!

philiplawrencemartin

17 de oct. de 2013

Mike Bowen was a consummate professional. He was "on his game" in every way, highly responsive, and focused on my satisfaction throughout the entire process.

Tsuihc

16 de oct. de 2013

I was a little concerned about buying a car from a dealer that is 40 miles away. But they took care of everything and the sale went very smoothly. Very honest, friendly, and efficient team there. The best car-buying experience I ever had.

pizaguy1

15 de oct. de 2013

I have known Mike Bowen for almost 30 years. Mike and I worked together for 17 years at Rich orton's Glen Burnie Lincoln Mercury. Over the years I ave admired Mike's work ethic. Mike is a man of Integrity. He is very honest and straight forward and when he tells you he will do something he follows through.I have referred several friends and family members to Mike and wll continue to do so. I recently refered y boss tp Mike and he was thrilled with the deal he got and very happy with the whole buying experience.at Sheehy Lexus

andrea1022

9 de oct. de 2013

After shopping for a car for over 10 months and visiting several dealerships and interacting with numerous salesmen - it was Mike who made the difference. Mike's patience, professionalism and knowledge made me want to give him and Sheehy Lexus my business. He was very courteous and provided answers to my questions and concerns all while making me feel valued and respected. Mike clearly understands the definition of a quality customer experience and how to create such an experience for his customers. I will recommend Mike to all of my friends and family as I am confident that they will have an equally superb experience. Thank you Mike for your willingness to help me with my decision to purchase a car, for your professional as we solidified the deal and for your follow up and attention after the deal was complete - beginning to end you exceeded my expectations.

Sarahvon7

6 de oct. de 2013

I love my honda civic. The sales treatment that I recieved was outstanding. I can honestly say that Chris Martin is one of the best sales consultants. I am very impressed.

Chris M

4 de oct. de 2013

My fiance and I recently purchased a vehicle from Sheehy Lexus of Annapolis and the whole experience was amazing! Ed Jackson was the sales rep that helped us and he made the whole process easier than weve ever had it before. He was extremely knowledgeable, friendly, and made sure we were happy with all aspects of the transaction. Also, Chris Powell, the Finance Manager, worked out an amazing deal for us that was better than we could have ever expected! The whole team there was amazing and I highly recommend people going to them first for their new or used Lexuss.

cindyd2399

4 de oct. de 2013

Its very simple: Mr. Jackson created an environment of trust and knowledge. Thanks to Ed, I remain a loyal Lexus customer. I will definitely be back.

Windland

3 de oct. de 2013

I had been to at least a dozen dealerships within the past four months looking for a new SUV crossover. I never found one dealership with an employee who was very knowledgable or professional. Most of the time I knew as much about the vehicles as they presented. I finally came to Sheehy Lexus of Annapolis looking for a quality product with sales persons who knew their product and wanted to please their customer and listen to their questions and give intelligent and informed answers. Before I came into sheehy I had gone on line searching a pre owned Lexus RX 350. Shandrial Hudson emailed me with information which sparked my interest. I then came in and met her and she gave me a thorough review of a Rx350, explaining all the features. We went on a test drive and I left with a feeling of someone knowing their inventory and presenting it with pride. She never bothered me with constant telephone calls or emails. I even came back another time and went over other features of the car. I continued to visit other dealerships, but never found one to compare to Lexus of Annapolis. On Tuesday of this week, I decided to once again visit your dealership. Shandrial Hudson was not working that day, but a young gentleman, Jason Kulp assisted me. He also did a great job showing me a Rx350 which fit my requirements. I purchased a pre certified prior owned vehicle and he brought it to my house the following day. I recommend both of these individuals as outstanding Lexus employees. I would recommend your dealership and both Shandrial Hudson and Jason Kulp. They made purchasing a vehicle a pleasant experience.

gbmjem

3 de oct. de 2013

Rachael made my experience exceptional by knowing my needs as a repeat customer and quickly and efficiently getting me into my new vehicle. She anticipated everything from the best times for me to come in after work to how to best facilitate getting my tags transferred to my new vehicle. All-in-all, her actions minimized the time I needed to spend in the dealership doing paperwork and waiting for my vehicle to be prepared. When I picked up my vehicle she answered all my questions and made me genuinely understand that I can feel free to call upon her in the future as questions about my vehicle arise.

dickberm350

3 de oct. de 2013

We purchased our 2006 Lexus ES 330 from your dealership and have always been pleased with the courtesy and competence of your service staff and customer service. This September we purchased a new Lexus ES 350. Purchasing a new car is never an easy for us, but Rachel Holdereid proved to us it didn't have to be that way. She immediately put us at ease, located a car on the lot that fit our needs, and made the whole experience both easy and free of stress. It was late in the day and she was starting to feel a cold coming on, but she made all the necessary arrangements, including arranging a discount on an expensive automatic doorlock repair on our ES 330 (which we kept.) She is truly amazing. Rachel then introduced us to Chris Powell who patiently explained the benefits of a single pay lease (we previously paid cash but based of his advice we went ahead with the lease.) We agreed to meet with Rachel for our "orientation" when we returned to pick up the ES 330, but when her cold got worse she arranged for us to meet with Cory who spent almost 2 hours with us not only going over the ES 350's many technical features but making sure we were fully "connected" before we left.Sheehy Lexus of Annapolis should be very proud of it's staff. They have kept us coming back and will continue to do so.Deanne & Dick Berman

aacllodowski

30 de sep. de 2013

I had a very satisfying experience buying my Lexus rx 350 and working with Shandrial. Shandrial was extremely knowledgable about the car and financing it.

shelbydoc9

29 de sep. de 2013

I had a wonderful experience at Sheehy Lexus. The service was excellent. The prices were reasonable. Chris Martin was a great sales consultant. He was not only knowledgeable about the vehicles, but went out of his way to be sure I had a great experience. They made the process of selecting, negotiating and purchasing the vehicle painless. I was given a fair price on my trade and got the vehicle I wanted. I would recommend this dealership without reservation and please stop by to see Chris Martin. I will certainly keep in touch with him throughout the life of my Lexus GX and would purchase from him in the future. Sheehy should be the flagship Lexus dealership where their certified pre-owned are prior Lexus vehicles and not those purchased from an auction.If you are considering Silver Spring, DON'T. Please go Lexus of Silver Spring. You won't go wrong and you will be treated fairly.

ironmike41

28 de sep. de 2013

To begin with, I have known Mike Bowen for over 13 years. He was introduced to me by Rich Morton, the former owner of Rich Morton Lincoln-Mercury-Mazda. At that time Rich was a neighbor of mine. My wife and I both favored FORD MOTOR PRODUCTS and when it came time for some turnaround, I contacted Rich who in turn put us in the care of Mike Bowen. Over those last 13 years as best I can recall, my wife and I purchased (leased) a total of 8 different vehicles (4 Lincolns and 4 Mercury Mountaineers) always using this fine young man as our Sales Adviser. His great personal touch and sensational attention to detail have never disappointed us even after the sales transactions were completed. If I had a problem I could always depend on Mike to steer me to the right person in the dealership. Mike is never too busy to return a call and help resolve a problem even when it comes to parts and maintenance. As I neared the termination of a lease Mike, I could always depend on Mike to get me the exact replacement (color and features and model) that my wife or I wanted. In February of 2013, Mike called to tell me that in so much as Rich Morton had given up his Lincoln Franchise, he (Mike) had moved on to Sheehy Lexus of Annapolis. Remembering that my 2010 Mountaineer lease was due to terminate sometime in September of 2013, he suggested that I come in and check out the 2013 RX 350. He knew I was a huge fan of Mountaineers in the color white with tan interior and so when I got to the dealership, he sat me down in a white 350 RX with a tan interior and began to win me over. Because I loved the Mercury so much, it took a day or so but after some heavy thinking i decided to make the move into a Lexus. Mike arranged a fair smooth and early termination of my lease, and when I arrived for the trade in and transfer Mike (as always) had everything all coordinated and ready to go. In about an hour, I was driving out in my white RX 350 with a tan interior equipped exactly way I preferred and I have never looked back. I am totally satisfied with my Lexus, and the highly personalized Sheehy Experience. Thanks to Mike Bowen, SHEEHY of ANNAPOLIS now has ANOTHER a NEW and HIGHLY SATIFIED LEXUS client but the story does not stop there. In mid August, sadly, I was involved in a minor accident with the RX. While still at the scene, I called Mike at SHEEHY to ascertain what he recommended I do to insure as prompt and proper repair. He was OFF THAT DAY but SHEEHY put me directly thru to his cell phone and Mike once again came thru in his always ready to help dependable way. Within 20 minutes (still at the scene) I received a call from Shawn Titus, the owner of Jeff's Auto Body in Chester, MD. Shawn went way, way out of his way to help me through my dilemma and had the GEICO waiting appraiser at his place when I arrived the next morning. The turnaround repair was seamlessly completed within a week and the care and quality of JEFFS AUTO BODY, A LEXUS REPAIR SPECIALIST proved that both SHEEHY of ANNAPOLIS and Mike Bowen are ALWAYS THERE AND READY TO ASSIST there customers in a very personalized way long after the vehicle leaves the showroom. Thanks again !Sincerely, Mike Koszalka

Krausch

23 de sep. de 2013

Kelli was fantastic! My purchase was quick and easy. I can't wait to take my car to be serviced to see if maintenance is as easy as buying.

Sofiabansko

19 de sep. de 2013

I would like to express my sincere gratitude for the professional and kind work of the people of this dealership. Especially to say thank you to Ms. Shandrial Hudson for her professional help and for everything she have done for us.Big thank you again.

rrfuentes

18 de sep. de 2013

The entire buying process was very positive and efficient. Salesperson was friendly and willing to find the car we were looking for. The haggling process was not to our liking as we wound up spending $500 more than we were willing to pay for the car. Overall, however, a very good experience for a great quality car.

jlwade

18 de sep. de 2013

Most dealerships customer service fails dramatically, but this team by far exceed the expectation. Chris List shows an outstanding sense of professionalism, charisma, and knowledge of the product he is selling. Michelle Mitchell has a wonderful and positive disposition, which makes the "paperwork" easy and cheerful. Having such valuable employee's speak loudly for the entire staff. No matter where we end up we will continue to work with this dealership for future purchases.

patcummings

18 de sep. de 2013

We recently changed our leased cars. Rachael made that transition so smooth and easy! She was always available when we had questions and answered the clearly with knowledge and professionalism.Upon delivery of our new car she review all the new features so we can enjoy it ultimately. The entire experience was pleasing and positive. We love our new car, Rachael!

wendyedwards9887

17 de sep. de 2013

I am a long-time Sheehy Lexus customer and always planned to get my next Lexus at Sheehy of Annapolis. Chris Martin was my sales rep and was responsive, helpful, and professional in every way. I had a great experience with Chris. My only criticism was the dealership's lack of preparedness for the mob of people at the place on the Saturday before Labor Day. I just came to buy a car, but apparently others were there to win a car. It was way too much work to try to find a rep to sell me a car! I was told that I HAD to stand in a long line to "sign-in" before I could see a sales person, even though I wasn't particularly interested in the contest. So we all stood there in a winding line, dumbfounded, while one woman took us one by one, made us answer an inane survey and then handed each of us a little gift. And after all that, I understand no one even won the car. Anyway, I'm still a loyal customer of Sheehy Lexus of Annapolis and Chris Martin was great, but don't do that again without bringing in enough people so that people who are ready to purchase don't get agitated!

carolyn jackson

16 de sep. de 2013

Working with Chris restored my faith in car salesmen. I knew what I wanted and he was extremely helpful in making sure that I received all the information that I needed to lease my RX350. Very professional and knowledgeable

crippen1969

13 de sep. de 2013

I purchased my third Lexus from this dealership after Chris Martin called to wish me a happy birthday in August. He was only calling to check on me (and my car, of course). One thing led to another and I ended up driving home that evening with another new car. There are salesmen and then there are men who sell cars. Chris is a GENTLEMAN who happens to be in the business of selling cars. He is, without question, one of the nicest and most knowledgeable sales personnel I have ever encountered. He is professional in every sense of the word but is not pushy. He picked out the car he thought I would want before I ever came into the dealership on my birthday and he was 100% correct! I have only good things to say about Sheehy Lexus of Annapolis and, in particular, Chris Martin. I recommend this dealership and Chris highly. They have not only an exceptional sales staff but the service department is topnotch. If you are looking for the ultimate in buying/service experience, I would suggest you go to Sheehy Lexus of Annapolis!

ConniePelham

27 de ago. de 2013

I had such a wonderful experience at Sheehy Lexus of Annapolis. But the best part of the whole experience was Rachael Holderied. I found my Lexus through the internet and called the dealership to inquire. I met Rachael there the next morning. She had the car cleaned, parked right by the front door and ready for me to test drive. Her attitude was so positive and she was so knowledgeable. Within 2 hours I had purchased my first Lexus. She even sat in the car and gave me step-by-step instructions on everything I needed to know. I would highly recommend her to anyone looking for a new car.

Nealms

26 de ago. de 2013

I worked with Mike Bowen when purchasing my Certified Pre-Owned Lexus. Overall the experience was great! Absolutely no high-pressure sales techniques. I stopped in earlier in the day to check out a car I saw online. Mike helped me, answered all my questions, and then actually let me leave the dealership to think about it! I came back later the same evening and purchased the car. Best experience I've ever had at a car dealership. There is a beautiful waiting area with leather seats and big screen TV's as an added bonus.

ryankoonce

24 de ago. de 2013

I would recommend this dealership to anyone wanting to purchase a Lexus in the Washington DC area. I tried to work with several of the area Lexus dealers, and this one was the only dealership that would provide straight-forward pricing and direct answers to my questions. Chris List answered every question I asked with very direct answers. He never tried to hide any pricing details or squeeze every dollar out of me that he could (like is common practice with car dealerships)...he just gave me his lowest price. There were no surprises or hidden fees. They even delivered the car to my house which is over 40 minutes from the dealership at no extra charge. I would recommend the dealership and specifically Chris List to anyone.

USCG

21 de ago. de 2013

Battery removed and replaced flashing lights( warning) would not go away. Called you and was told that I would have to bring in. Then was told that run for 10 minutes go away. Had towed to you for nothing charged $85 for towing $124 for computer. This is ridiculous looking for reimburse. You r rep going to call me back and never did. I intend to refer to manufacturer. My second lexus 460 and probably my last. This transaction took place on 8/12/13 inv lecs254577.Brian c. Curtis

NAzubike

19 de ago. de 2013

I have had the pleasure of working with Chris Martin over the past 1 year on 3 separate car purchases. The experience was excellent each time. His focus on customer service is remarkable. He is very knowledgeable, friendly and respectful. Each time he presented us with different options and analyses to help us make the best choice. I particularly like his calm, low pressure demeanor. I don't like high pressure sales tactics and will absolutely walk away if I encounter one. Chris understood our goals and allowed us to take the time/days we needed to make up our minds about which car to purchase. When I purchased the Lexus RX 350 from Chris the experience was so positive that I recommended him to my business partner who came in within 10 days and purchased a Lexus convertible from him.Most recently, Chris worked with my husband over 10+ days to help him locate the right SUV with the features and price point he wanted. Not only did he find the car, he drove it to my house to show us and let my husband test drive the SUV. The next day he returned to pick up the car to have the interior/exterior sealing applied; he brought us a complementary loaner car in the meantime. We truly appreciate his level of customer service. I call Chris periodically to ask questions and discuss car issues unrelated to our purchases at Sheehy. I would recommend him to friends and family each time.

ericacumbow

19 de ago. de 2013

On Sunday, August 11th on my way home from Ocean City, I was in a car accident in Delaware. I was over an hour away from home. I was injured and my Lexus RX was not driveable. After I was checked out by the paramedics, I had to figure out what to do with my car. What do I do? Who will tow it? Where will they tow it to? How will I get all my belongings out of it? A thousand questions running through my head. I havent been in an accident in over 15 years, so I was at a loss. I texted my salesman Chris Martin and within 5 minutes (on a Sunday afternoon) he replied. He said, "I am sending Sean, the owner of Jeff's Auto Body your number and he will be calling you soon," within 5 minutes, Sean called. Sean told me to have the car towed directly to his shop. Atleast, 1 of my problems were solved.I cannot describe what a lifesaver Chris Martin was for replying so quickly and turning me over to the appropriate people. When you are stranded on the side of the road, over an hour away from home, and do not have a clue what to do....it is a terrible feeling. Chris was very concerned and caring and gave me peace of mind pertaining to my Lexus. I cannot thank him enough.

mjgreenlow

13 de ago. de 2013

I chose to purchase another Lexus from Sheehy Lexus of Annapolis due, in large part, to the outstanding level of service I have received over the past 10+ years as a Sheehy Lexus of Annapolis customer. I wasn't disappointed with the service I received during the recent purchase of a 2014 Lexus IS350, either. Every member of the Sheehy Lexus of Annapolis team I encountered was helpful and made my car buying experience a pleasant one. My salesman, Mike Bowen, was well-versed on the available functionality of the IS and didn't pressure or push me to make a decision before I was ready, which I appreciated. I really can't say enough good things about my experiences with Sheehy Lexus of Annapolis!

macton

12 de ago. de 2013

Just recently I found myself in the market for a new car. A good friend of mine suggested that I swing by Lexus of Annapolis and test drive a car or two. He also told me that I would be blown away by the level of customer service that I would receive once I walked through the showroom door. Well...he could not have been more right. As I made my way towards the reception desk I was greeted by Mike Bowen. Mike is a sales associate at Sheehy who instantly made me feel at ease and comfortable with my decision to browse through the showroom. Being a sale person myself, I can be a fairly tough critic of my peers in other fields of endeavor and he passed with flying marks. Buying a new car can be made to be an unpleasant task if you find yourself with an overbearing and pushy type sales person. Mike has none of those characteristics. Right away I felt at ease with my decision to visit Sheehy and free to browse the inventory without any pressure or obligation. If there was a question that I had, Mike was ready with the answer. I felt as if I was in control of the entire sales process instead of the other way around and, it is that experience that lead me to purchasing my new ES350....which, I might add is a wonderful car.In closing, if you happen to be in the market for a new Lexus, hopefully you will find yourself in the very capable hands of a true sales professional....Mike Bowen. Whether or not you buy a car, you will be happy you stopped by for a visit. Thank you!

cswest1

7 de ago. de 2013

I gave an overall rating of 'great' for my experience at Sheehy Lexus of Annapolis because I was fortunate enough to have Chris Martin approach me as I was browsing the car lot. At the time, I was 'just looking' and Chris respected that and just spent some time talking to me about the cars. I told him that I was interested in the ES350 and he sat in one with me and pointed out all of the new features. I promised to return with my husband for a test drive. He believed me and trusted me to come back - none of the high pressure tactics to get me to purchase a car on the spot. My husband and I returned for the test drive and I absolutely loved the car. Chris was extremely knowledgeable about the car - as well as the rest of the Lexus fleet. He recognized that I am a car lover (this is my 13th car purchase) and was able to talk with me intelligently about the other cars that I wanted to compare to Lexus. We talked a lot about the BMW 3 and 5 series. Chris was able to tell me the differences without bashing BMW - he scored big points with me for that. My experience with Chris was quite different from two previous trips to the dealership. On one previous trip, the salesman tried too hard to get me to lease instead of purchase. On the second, a salesman insisted on having me test drive the RX because I said that the only thing the ES didn't have was AWD. Too much pressure for me. I know what I want and just needed someone to help me to get it. Chris recognized that and worked with me. He is a true asset to the company and the dealership.Sales Manager Doug King is another treasure. He helped me to get a great bottom line price that I am very happy with. After all, when you purchase a $45,000 vehicle, you want to still be happy with it after the new car smell wears off.

rhass2b

6 de ago. de 2013

Shandrial Hudson was first to contact me among many inquiries to multiple dealers, first to follow up, first to engage and from the time we walked into the showroom, until we drove out with our 2012 RX 350 she personally provided us the best car buying experience we've ever had...and we've bought at least 20 cars over our lifetime. Highly recommend.

alanrjackson

2 de ago. de 2013

We were shopping for a replacement Lexus RX and started looking on the internet. I gravitated toward Sheehy in Annapolis since I had my RX330 serviced at that location and was very pleased with their work. We eventually made contact with salesman Mike Bowen who helped us through the process of finding a used RX. He was very patient with all our questions assisting us with the various differences in the RX models and colors. Mary and I found the pricing to be very competitive and the quality of the vehicles were excellent. Mike Bowen in a very nice way helped us figure out all the details with the trade-in vehicle and the loan information. Michele Mitchell guided us through the final finance details very nicely and helped end the day on a positive note with her personal energy. Job well done. Thank you.

terriedriscoll

31 de jul. de 2013

I have bought a lot of vehicles...a lot. I have to say, this was the most fun buying experience I have ever had. While Ed Jackson has the voice of a radio host, he isn't the typical auto salesman. Ed was friendly and accommodating. He made me feel like I was his good friend and I certainly feel like he helped me get a great deal. This is my second Lexus and I will never buy anything other than a Lexus. My vehicle is a tank and I feel so safe. Sheehy Lexus makes you feel like you are part of the family. They remember your name and face and greet you with a big smile every time you come back.

Dacremike

27 de jul. de 2013

Due to a recent accident, my wife and I were put in the marketplace for a new vehicle. After finding the replacement vehicle online at Sheehy Lexus of Annapolis, we were pleasantly surprised to have encountered Mike Bowen, Shandrial Hudson, and Michelle Mitchell who were all so genuinely helpful and knowledgeable with our choice on a recently traded auto. Mike was so very helpful and made our decision to buy an easy one. He was very patient and assisted us all throughout the entire process. He was so kind to follow-up and inform us of all the other parts of the transaction to include auto detailing and transfer of tags. We would highly recommend Mike to anyone who wants the best customer experience when purchasing a vehicle. He made a bad situation so much better for us. Mike & Karen Dacre

kateem936

27 de jul. de 2013

We have purchased 4 vehicles from Mike Bowen over the years. He is an honest, fair and no pressure salesman. While a lot of people dread the process of buying a new car and making a deal, we don't. We just go to Mike! Can't say enough good things about him.

marie012176

22 de jul. de 2013

I had the most wonderful car purchase experience ever. From the time I received Mike's first email to the time I left Sheehy Lexus Dealership with my new car, everything was perfect.The entire staff was very professional. They were mindful of my time, courteous, and truthful . No one tried to force me into buying a car or make promises that they could not fulfill. I will definitely recommend any one I know to the Sheehy Lexus Dealership located in Annapolis, MDThe car is great and spacious and we (my family and I) love it. Thanks again to everyone (Mike, Chris, Andrew)!

nealn

18 de jul. de 2013

I recently purchased my New ES350 Lexus. I dealt with other Lexus dealerships but Sheehy Lexus impressed me the most. Ms. Shandrial Hudson and Ms. Michele Mitchell were extremely helpful, professional and courteous in buying my Lexus. My overall experience was very pleasant with no pressure. I found the dealership very efficient and the staff was polite. I would highly recommend Sheehy dealership to anyone.Neal

bobschutz

11 de jul. de 2013

I saw a vehicle from the Lexus dealership of Annapolis on line and sent an email about it.Shortly thereafter,I received a returned email that the vehicle was ,in fact,still available.The young lady that got back to me was Shandrial Hudson.Right from the start,I noticed how professional,smart and generally interested she was in helping me.We quickly established an honest dialogue about the vehicle,which was followed up with me buying the vehicle.It was almost an hour and 20 minutes from my house,but when I got to the dealership,I was greeted with honesty as well as integrity from Shandrial,and her other staff members.I did not spend as much as many other customers,since I did purchase a vehicle that was used,but I did ,however get the premium treatment.I would definitely return to this dealership to do business,and more importantly,ask for Shandrial,who really treated me great! She is a fine representative of this well ran dealership.She made the entire experience just great! Finally,someone gets the word "service"! I would definitely recommend Sheehy Lexus of Annapolis to friend,or anyone that wants a great automobile buying experience.

eileendab1

10 de jul. de 2013

Our salesman, Mike Bowen, made the experience of buying our Lexus RX350 a very pleasant one. Mike is easy to deal with, very professional, courteous and accessible without pressure. We appreciated the time he spent with us going over the features of the RX350 and syncing up our cell phones. His offer for us to come back anytime we needed additional information was also appreciated. We are very happy with our new car. We can see why Sheehy won the 2013 Dealer of the Year Award.Chris Powell in the Finance Department was great to work with. He was very professional and knowledgeable in explaining all our financing options when we bought our RX 350. He went over everything very methodically and we are comfortable that we made the right decisions for us.

richnmo

6 de jul. de 2013

I recently purchased my third Lexus from Sheehey by responding to a phone call and three letters regarding my (possible) interest in a new 2013 RX350.I visited them but was more interested in the deal I would get rather than the latest improvements over my 2010 RX350.I voiced my concerns about getting a deal that would make me feel comfortable, and Chris List (my sales rep) assured me that I would.I saw the vehicle that interested me the most with the features I wanted and within a short time, made the deal and drove home in my 2013 RX350.It seems as if each Lexus is better then the previous one; and I am thoroughly enjoying my latest.

FitzRoyPeart

3 de jul. de 2013

We purchased a 2013 Lexus 300h from this dealer. We found the listing on Edmunds.com and requested an internet quote. We were contacted by Chris List from the internet sales team with a fantastic quote which fell right into my price range. There was not need to negotiate because he offered me a great price. Chris answered all our questions in a very timely manner and made us feel comfortable about buying a car from his dealership, even though the dealership is a 45 minute drive from our house. The visit to the dealership to "close" the deal was a very relaxed and comfortable experience. The atmosphere was top notch and Michele the finance manager was an absolute gem. I can't wait to buy my next Lexus from Chris. My wife loves her new car!!!!

PreetJas

2 de jul. de 2013

Chris was an excellent person to deal with, honest, upfront with things. I got straight answers for my Qs, no convoluted jargon, no tricks. In the end, the service offered at Sheehy is just way above other dealers. I live about 150 miles from them and they still would pick up my vehicle for service! can i ask more!

bassman123

1 de jul. de 2013

I just purchased a 2013 Lexus RX 350 at Sheehy Lexus of Annapolis in Annapolis, MD. Rachael Holderied was my salesperson. I can say, without reservation, that Rachael Holderied is the most professional, knowledgeable, and honest salesperson I have ever met at any dealership.Thank you Rachael. I would highly recommend Rachael Holderied and all the folks at Sheehy Lexus of Annapolis to anyone looking to purchase a Lexus vehicle.

Cobra830

30 de jun. de 2013

From the moment that my wife and I walked through the door, we were treated to superior customer service. I had already visited other dealerships and was considering another brand of SUV. However, after our first interaction with Mike Bowen, we were sold. He was open, considerate and went above and beyond to earn our business. Even though there were other Lexus dealerships closer to my home, Mike made it worth the travel to buy from Sheehy. I would highly recommend him and this dealership.

rmadden56

29 de jun. de 2013

My lease experience at Sheehy Lexus of Annapolis was undeniably the best car buying/leasing experience I've ever had thanks to Al Zayas. I leased a new 2013 Lexus ES 350 with Al's assistance, or I should say, "I sat back, and he did the work". From the moment I walked through the door until I drove away in my new lease, Al treated me with respect and courtesy. He was very knowledgeable about the vehicle and took the time to explain every detail. Al made the process effortless. Thanks Al! I will definitely be using Sheehy Lexus of Annapolis for future car buying!

Jonijones

29 de jun. de 2013

For over 25 years I have worked with Mike. He has always been extremely helpful, honest and courteous. He went the extra mile to make my husband and I happy with our car purchases and service. I feel Mike and his family have become a very special part of my family. I will definitely buy my next car from Mike. Your company is lucky to have such a great car salesman. Joni Jones - owner of Academy Realty, Annapolis, MD.

kleinrb

29 de jun. de 2013

I just bought my fifth Lexus from Lexus of Annapolis. I have bought a lot of cars over the past 60 years, and I could not be more pleased with the dealer in general and the sales person I dealt with, Kelly List. She was professional, knowledgeable and personable. Although I spend more time in Key West than Annapolis, I choose to buy and service my Lexus in Annapolis. I think I may have been able to get a little more for my trade in if I did the deal in Miami, because there are so many Lexus dealers/buyers in the area, but I made the right choice.Richard Klein

dverbe

27 de jun. de 2013

Mike Bowen has been our car salesman for almost 20 years. His move to Lexus and his assurance of the great quality of their products brought us to the showroom and resulted in a new Lexus purchase. Mike is first class - he is always pleasant, professional and accommodating. The entire dealership - finance, service, coffee makers, everyone - are superb. It is a very elite experience to visit the Lexus dealership. We will continue to recommend Sheehy Lexus and Mike Bowen to our friends looking for an amazing auto experience.

bahei1

24 de jun. de 2013

We purchased a new Lexus ES350 in March 2013. My husband and I worked directly with Chris List. He acted with true professionalism. He answered all of our questions and concerns. The vehicle color exterior/interior was not avaiable when we came in looking for our new Lexus and Chris researched availablity for us. It took 4-6 wks for vehicle to arrive in Annapolis and Chris kept us posted on status of shipment. It was work the wait!We traded in our 2010 IS300 at Sheehy as well. I will tell you we went to several other Dealerships before making our final decision to purchase a new Lexus. We purchased our new Lexus based soley upon our relationship with Chris and past experience with your Service Department. We are spoiled. None of the other Dealerships could touch Lexus.

Ravinderbirdi

20 de jun. de 2013

Shandrial was a pleasure to work with - very knowledgeable and extremely professional. The whole process was a breeze. Even though we thought the price was a little over our budget, the professional approach from Shandrial made us make the purchase at this dealership

Jwilley

13 de jun. de 2013

Henry and John were both great to deal with. It was the best car buying experience I have had. No gimmicks or games. Very professional. Love my new Lexus. I would highly recommend Sheehy.

CTilling

2 de jun. de 2013

I definitely recommend buying a car from Sheehy Lexus of Annapolis. Chris List was very easy to work with and very helpful in selecting my car. Once I decided on which car I was purchasing, he made sure my cell phone was set up with my new car and took time to show me all the knobs and buttons. And offered to make time to come back to go over anything I have questions with down the line. It was just a great relief after the horrible experience I had purchasing my previous car. They have restored my faith that buying a car doesn't have to be a painful and scary experience. He explained all the financing options, and I was able to get good financing fast and easy. They really take good care of you as a customer. I feel like I have made some new friends. I'm glad I went there to buy my new car and I doubt I'll ever go anywhere else.

Kbell1

29 de may. de 2013

When we first contacted Sheehy Lexus of Annapolis, we left a message for Rick Simmons, Portfolio Manager. Within an hour, he called us back and answered our questions. We then scheduled an appointment for 9 am on Memorial Day so that we could avoid the holiday traffic. When we arrived we were introduced to Shandrial Hudson who handled our purchase. The whole team obviously works together with one goal in mind - customer satisfaction.I was recommended to Sheehy Lexus by a friend who has dealt with them for years and I can see why. I would certainly recommend Sheehy Lexus to any of my friends, clients or business associates.

RBarber1971

28 de may. de 2013

I recently leased a 2013 IS 250 AWD from Richard Luntz at Sheehy of Annapolis. This was the second vehicle I have leased from Sheehy and it was a pleasurable experience. Richard is very personable and surprisingly remembered me from our last transaction. He is extremely knowledgeable about all of the vehicles and took the time to familarize me with all of the electronics. He even went so far as to sync my iphone contacts and music to my new car. If you are looking to purchase/lease a Lexus I would highly recommend Richard Luntz for his exceptional service.

gigriffin56

28 de may. de 2013

The best experience with a salesperson and dealership after years of purchasing personal and work vehicles. I was greeted by the very professsioal, knowledegable Barbara Hoban who made sure that we walked out with exactly what we needed and followed through educating us about everything the ES350 car we leased could do for us while setting up the apps and syncing my phone.Before we even purchased a vehicle, Barbara helped us locate a Ford work van which I had explained all the difficutles encountered with other dealer.While in financing, Michelle, was wonderful reviewing the contract and options to make sure we understood and that it fit our situation.So we were able to pick up the spec work van and get the perfect Lexus ES350 all in one day which should shows how we rate Sheehy Lexus and Barbar Hoban. We had the pleasure of meeting Vince Sheehy, who is very down to earth and easy to talk to, he obviously commited to excellence in his dealership and staff.To this end, we will be customers for life.

JonathanLanders

22 de may. de 2013

My wife and I acquired our third Lexus from Sheehy Lexus last month. Henry Fox, Rich Simmons and the staff made the sales experience exceptional from start to finish! Henry Fox is was a great help in taking the time to discuss options and really listen to what we wanted in terms of the right vehicle and financing. The entire process was easy and actually fun!

patriciaasutton

21 de may. de 2013

My experince with Sheehy Lexus was a delightful experince.I found Rachael to be knowledgeable and professional. Rachael was very patient and answered my questions and concerns in a very professional manner,I found her not only professional but quite friendly as well .I was pleasantly surprise that the deal did not take all day long,I have experinece that from other dealers and came close to walking away,not once did I feel that with Rachael.oh one more thing, my beautiful car was stolen, I called Rachael not expecting her for to do anything,but I just want to vent to someone, she reminded me that my car was equipped with a tracking device, I did as she advise me and my car was found within a couple of hrs.thanks Rachael Holderied,YOU ARE THE BEST!!!!!!!!!!!!

Jillbert407

17 de may. de 2013

I have purchased 4 vehicles from Sheehy Lexus of Annapolis. I have worked with Al Trojanowski in the sales person role, and now as the sales manager. He is kind and extremely professional. Rachael Holderied is my new sales consultant. Rachael is also kind and professional. She is very knowledgeable and extremely helpful. They are a great team, and I will continue to give them my business.

MikeMurphyES

16 de may. de 2013

I had a great experience with Sheehy Lexus of Annapolis when I purchased a preowned ES 350. I had looked at several other brands (BMW, Infiniti, Mercedes) and had visited or communicated with several dealerships before coming to Sheehy. Chris List was truly a cut above the rest of the salesmen I had dealt with. He was prompt after my first inquiry and was courteous in an effort to meet up with me given the hectic work schedule I have. When I arrived for our appointment he was waiting with a reserved parking spot and a water. He showed me the model I was looking for and answered all technical questions I had and then we went for a test drive of several vehicles. I had a question about the paint job on one car and he went so far as to get the detail person up to the lot to answer my questions and help me decide between two vehicles. He also took the time to walk to the Infiniti lot with me (at my request) so I could get a final look at some competitor vehicles. The only part that I was surprised at was the pricing. Sheehy does not haggle on preowned vehicle pricing. While I felt no pressure to buy the car, Chris explained to me that this was their policy. I involved Doug King who verified this policy and explained the reasoning behind it. They feel it adds too much stress to purchasing a vehicle and makes the interaction between salesman and purchaser too much of a confrontation. Fair enough. If you are looking to haggle for a used car--forget it. With that being said, Doug and Chris made sure that this vehicle was absolutely pristine when it was delivered. There were several superficial scratches on the outside and a scratch on the inside middle console that we noted on the lot. Mr King assured that as part of their service, they would be sure the car was immaculate and these scratches (inside and out) would be removed before delivery. When the car was delivered a few days later, they were true to their word and the car looked great. So, I paid a little more than I anticipated (but basically at bluebook value) but the service made it well worth it.

Thaigus

26 de abr. de 2013

I never write reviews for anything. I will gladly do it after the experience I had at Sheehy Lexus with Chris List. I have bought 4 cars now and this is my first Lexus. Chris went above and beyond to make me feel welcome and confident in my purchase. It was by far the simplest experience, no pressure, no haggling, nothing negative at all as I've experienced with my previous endeavors. I live almost two hours away and will drive back just for this type of salesmanship. The man knows his product and will even help you out on his day off after the sale as well. You won't be disappointed.

Berkina

7 de abr. de 2013

Shandrial Hudson was my salesperson and provided excellent customer service. I was looking to trade in my 2007 Lexus ES350 to purchase a 2013 RX350 or another ES350. As soon as I sent the online inquiry for financing, I received a phone call within 3 minutes from Shandrial Hudson, with information that my inquiry was received and passed on to the finance department and she would get right back with me on their decision, which she did within 10 minutes to schedule an appointment for me to come in. Shandrial made the process so very easy, I had never leased a vehicle before, so she explained the process in simple terms and she was very patient with me. Because of her kindness, patience, understanding, and excellent customer service I decided to lease for the very first time instead of purchasing a 2013 ES350 fully loaded, and it has been the best decision I have ever made for obtaining a vehicle. I would like to thank Shandrial Hudson; once again, for her excellent customer service as well as the Sheehy Lexus of Annapolis dealership, you all were so helpful in assisting me with this major purchase. -Berkina

mab2013

5 de abr. de 2013

I first learned about Sheehy Lexus of Annapolis and Chris Martin through Edmunds.com. I have never trusted a car dealership or their sales consultant until now. I was thoroughly impressed and overwhelmed with gratitude for the outstanding care, attention, and service rendered to me as a customer at Sheehy Lexus of Annapolis. I have complete confidence in their system and the way business is done because of Chris Martin. He was extremely patient and made sure that every step of the process was thoroughly explained and I received exactly what I wanted.Sheehy Lexus of Annapolis is now my dealership for life. Chris Martin is very knowledgeable, patient, kind, caring, and personable. Sales professionals in this business that genuinely care about people as human beings and not as a number or a statistic, or even a "cash cow" are unheard of, as well as rarely seen. Chris has restored my faith in that arena. He exemplifies the true meaning to the term, Customer Service is number one. I also feel that I received the best deal in town. My experience was nothing short of wonderful. Chris Martin helped to make my entire experience with your establishment a more than satisfying one. I will recommend Sheehy Lexus of Annapolis and Chris Martin to everyone I know. i have dealt with a lot of dealerships/sales consultants in my lifetime, and have never ever seen or witnessed the likeness of such. I finally don't feel like I was cheated or taken advantage of. If there was an Oscar Award for outstanding customer service and care, I would nominate Chris Martin. His attention to detail, professionalism, and level of care never wavered.

eallocca

29 de mar. de 2013

love the dealership! very clean friendly and great service. never pushy answer all my questions and help me at any time. best experience and will recknmend to my friends and family

lroth3

28 de mar. de 2013

My experience at Sheehy Lexus was very positive. I felt immediately welcomed and comfortable at the dealership. Working with Chris List was great; his knowledge and experience surpassed my previous experiences with dealership representatives. The level of service and transparency he provided made the buying process easier than I initially expected. He worked with me to trade in my current car and obtain a great financing deal through Lexus. I'm looking forward to a continued relationship with Sheehy Lexus!

Mariotime13

26 de mar. de 2013

In terms of customer service Chris List was head and shoulders above the competition (Rang, Audi and Ford). Chris made me feel very comfortable about what I was buying. Throughout the entire process I never felt like he was trying to push me into a sale. So far so good!

at122

20 de mar. de 2013

My parents bought my car for me for graduation in 2007. They both drive BMWs and never have a very good service through BMW of Annapolis. Since 2007, I have begun working with Joe Pecosh at Lexus of Annapolis. Joe is outstanding in customer service and I always feel that he gives a trusted answer and never makes me pay for more service on my car than what I need.Joe always has a car ready for me at drop off and when picking up he explains each and every penny of what I am being charged. My parents are now, ready to trade in the BMW's and drive only Lexus not only because of how much better the ride is in a Lexus vehicle but because of the service we have received from Joe!

Gordonjd

16 de mar. de 2013

3 year old Lexus was totaled in a 4 car accident. Because of the safety features of our RX-350, there were no injuries except for a sprained ankle and bruises. Extremely pleased with the safety and secure feeling driving our prior RX350. We needed a quick replacement. Jason and Chris made this a great car buying experience. This is our 4th RX and 3rd from this dealer. We recommend them highly and again are thankful to be driving such a safe car.

Rotha612

15 de mar. de 2013

Rachael Holderied is a true professional, her customer service skills are truly outstanding. It was a pleasure working with Rachael and the entire Sheehy Team. Great Experience! We are customers for life!Also Special Kudos to Service Writer Ralph V, he is the BEST!

yvdorsey55

14 de mar. de 2013

This was my second car purchased from Sheehy of Annapolis. The employees are always friendly and very attentive to the needs of the customer. They greet you at the door and have done their homework, so their is no guess work in which car you are there to see. They work with you to give complete customer satisfaction. Kudos to Chris List and his team for they are the embodiment of what great customer service should be. I highly recommend this dealership.

financeowl

7 de mar. de 2013

I was searching for a low mileage CPO LX 570-- the car is a low production vehichle and there were non for sale in my home state of Pennsylvania. I expanded my search radius and found the exact color and model I wanted at Sheehy Lexus of Annapolis which is located two hours away from where I live. I contacted the dealer and made arrangements to purchase the car provided it was in the condition that was represented on-line. From the moment I arrived at the dealer, I felt welcomed and well cared for. Chris List took me for a test drive and walked me through the technical tools of the car, paired my blue tooth phones, and provided me with the entire service history of the car. Michelle Mitchell of the business office thoroughly walked me through all of the benefits of CPO and explained the options for extended warranty-- she was gracious and patiently answered all of my technical questions. I enjoyed my entire experience with Sheehy Lexus and would highly reccomend them-- it was worth the two+ hour drive to acquire the perfect car at a great price.

geezer2260

6 de mar. de 2013

I have bought multiple vehicles from Sheehy Lexus of Annapolis over last few years and Chris List has been my sales representative each time. I can say he is a major reason I keep returning. It is always a pleasure to work with Chris, never any pressure and he is truly professional. Chris and the dealership make buying a vehicle a pleasant experience. They go out of their way to do little things that you normally don't expect from a dealership, such personally delivering my new Lexus to my home. The dealership also makes servicing your car pretty painless. As long Lexus keeps making great cars I will keep coming back to Chris List and Sheehy Lexus of Annapolis.

bcra

4 de mar. de 2013

My wife had previously purchased a car from this dealership. It was my first experience of making a purchase although I had been to the Service Area several times. Doug King and his assistant Shandrial Hudson make a great team. I am well satisfied with the purchase price of the vehicle I bought. Shandrial Hudson is a delightful young lady. She responded immediately to each and every question and request. Her knowledge of the systems on the purchased vehicle was impressive. She spent time going over these systems with me. Then, the following morning voluntarily came in, even though it was her day-off, to go over the systems with my wife, and spent considerable time doing so. Shandrial's enthusiasm about what she is doing is certainly noticeable. She deserves to go far in the automobile industry, and has our best wishes for continued success in the future.

lflood2905

26 de feb. de 2013

Our experience at Sheehy Lexus Annapolis is rated the easiest car buying process we have had in over fifty years of purchasing cars. No haggles, frowns, just good conversations and fair dealings. While having my car serviced, I visited the show room. Chris Martin came out immediately with a warm welcome and asked if he could assist me. I mention that I was interested in the RX350. He was very knowledgeable about the vehicle 2013 and 2012 and offered a test drive. I told him that I wanted my wife to test drive with me. He then said, he would bring the RX350 to my home for us to check it out/test drive and he would point out specific features and answer our questions. He is highly knowledgeable about Lexuss, his credibility is without compare. We can not speak highly enough of Chris Martin and have recommended him to numerous family members and friends.

TrevaLangston

6 de feb. de 2013

Extremely pleased with our new car buying experience at Lexus of Annapolis. While Barb Hoban impressed us with her knowledge of the vehicle and its accessories/features, Jim Serone worked his magic on a trade-in we couldn't refuse. We are happy with our purchase and looking forward to the "complimentary new vehicle pick up and delivery service."

efbdb

23 de ene. de 2013

When I entered the dealership I was greeted in a friendly, professional manner by Chris Martin. He took the time to explain several vehicles to me and the difference between buying and leasing. Being new to the brand, his patience was extraordinary and his attention to detail unparalleled. Chris really listened to my issues and needs in a new vehicle. I feel he found me the the perfect Lexus, in the color I wanted ( no easy job). Chris even made sure it fit in the garage when he personally delivered it to my home. He also calls frequently to see if I have any questions and if there is anyway he can help. One of the reasons I chose this dealership was the Valet service offered to customers on the Eastern Shore. True to form, Don Wells even delivered a forgotten license to my door. This is what customer service is all about! Kudos to Chris Martin and the Lexus team!E. BlocherDelaware's Eastern Shore

salmonyemen

19 de ene. de 2013

Upon walking into the dealership the atmosphere was very different than other dealers I have visited. The show room is impeccably clean and uncluttered, leaving the cars to speak for themselves. Though with a sales consultant like John Cannon that certainly wasn't necessary. I did not feel pounced on or pressured to feel as though "This deal is only good for today". I was even relaxed as Mr Cannon was professional, knowledgeable, and it seemed as if I was dealing with an old friend as he explained the IS model. Though I wasn't ready to commit to a purchase today, I will be back to deal with John again. I will also be recommending the dealership to my friends and family. Thank You,Sue Bryant

Brent Sampson

11 de ene. de 2013

My wife and I have owned several cars from all the other luxury brands (BMW & Mercedes) and have never been treated so well in all of our experiences. Sheehy Lexus of Annapolis has the best team of professionals in the business.

mitch21131

2 de ene. de 2013

I went from having the worst possible sales experience with Lexus of Towson to having a "better than I ever could have imagined" experience with Sheehy Lexus of Annapolis. I gave Chris List the details of what car I was looking for and what price I was willing to pay. I said I did not want to negotiate, play games, waste time. He was very agreeable. Came up with the car I wanted at the price I wanted to pay and did so very quickly. When we arrived to pick up the car, he had all of the paperwork ready to go. We were in and out in 30 minutes. Unbelievably great! And we were very impressed with the appearance of the showroom. I wouldn't even mind if I had to wait around in their waiting area for a car servicing. Very well thought out. The whole experience was too good to be true. My husband said in his 30 years of buying about 12 cars that this was by far the best experience he ever had. The knowledge of the salesman, the attention to detail, the positive can do attitude was all just terrific. He always dreads buying a car bcs. he hates the way car dealers operate. He doesn't mind spending the $$ if a dealer would be up front and honest. He has finally found a dealer who is just that. I am sure that our future purchases will be made with Sheehy. Now in all fairness, we did just get the car. So we are hoping that the car performs as well as the dealership.

paddyoh

26 de dic. de 2012

My husband & I thoroughly enjoyed our buying experience at Sheehy Lexus with our recent purchase of a 2013 RX 450h. Buying a car can be very stressful, but the Sheehy team ensured that we had a pleasant experience throughout! Wed particularly like to single out Chris Martin. I first encountered Mr. Martin on my last service visit. My service associate referred him to me after I inquired about trading in my 2006 RX 400h. He talked to me about a trade-in and noted that I had bought my car at another dealership. He told me he wanted to earn my business and wanted to show me how Sheehy Lexus could provide the best deal and ongoing superior customer service. I took his card and proceeded to do research on the new car. When I called him back, we negotiated a great price & financing and basically closed the deal on the phone relaxing & easy! We were able to come into the dealership, look at the car, finance it, have the features explained and drive it home. He also arranged to have it picked up so the tow hitch could be installed afterwards without a trip by us. A real benefit during this busy holiday season.We'd also like to thank Chris Powell. He walked us through the final numbers and arranged the best financing. Professional & pleasant throughout.The whole process was wonderful and the Sheehy team top notch. Mr. LaRochelle, the general manager is to be complimented on running a great dealership!

EdPolicy

11 de dic. de 2012

Chris Martin is excellent. He came in on his day off and stayed all day while I considered the car and option I wanted. Ask for him. You will not be disappointed.

Andit19265

5 de dic. de 2012

I contacted this dealership because of a vehicle that I saw in their online inventory. Within moments of making my inquiry I received a call from Christopher List the Internet Sales representative at the dealership. He was a very professional young man every single time we came in contact. Whenever I had a question for him, I would call him and if he did not answer, within 10 minutes I would receive a call back. I decided to buy their vehicle and flew up from Florida to drive it back down. Christopher went above and beyond by picking my partner and I up at the airport at our arrival time. He even had water bottles for both of us knowing we just got off a long flight. Upon arrival at the dealership he had all the paperwork ready for us to sign and drive since we had a long drive down to Florida. Everybody at the dealership was friendly and most importantly honest and not applying unnecessary pressure for us to buy a car. Being in the service industry I understand good service when I receive it and that is why I am writing this review to let anybody looking to buy from this dealership that they will receive the best of care. Thank you very much Lexus Of Annapolis for your honest, concentrated service.

CWSimmons

16 de nov. de 2012

We have been taking our SUV to Sheehy since 2009. On our first two visits we were not to pleased with Sheenys customers service and consider switching to Silver Spring Lexus. On our third and possibly last visit we met Ralph Velez and have been happy with their customer service since. Ralph is cordial, knowledgeable, and helpful. When we call to make an appointment, he knows who we are, and sounds excited about helping us. He makes suggestions, recommendations and answers questions in a manner that my wife and I can understand. He makes you feel like he is really interested in your customer service satisfaction and you can trust in what he says and I havent encountered anything differently. If we need a loner, he always has one ready for us. We feel we have found our fit thanks to Ralph Velez. Now getting our SUV serviced is not so painful. When we call in for a service appt. we dont talk with anyone but Ralph.Clyde & Malinda Simmons

rajprods

15 de nov. de 2012

Chris was very knowledgeable and answered all questions during the buying process. The dealership offers extra services such as free car washes and Lexus loaners which other dealers don't offer.

Dinsc

8 de nov. de 2012

My father relocated from South Carolina to Maryland. Service on his 2006 Lexus was overdue, and the Maryland safety inspection needed to register and tag his car in the state. We scheduled an appointment at Sheehy in Annapolis who obtained the prior service records and quoted the work on the phone call. Also - without asking - they offered a loaner car at no cost - a very nice new or almost new Lexus SUV. The service staff was friendly, professional, and prompt. All of the work was completed as quoted within a few hours, including four new tires and complete service update.But subsequently after visiting the Maryland Department of Motor vehicles we realized we needed to order a front tag bracket because South Carolina only requires a rear tag. At first I was upset because after all, the dealer would need to have the brackets for each new car sold because Maryland requires both a front and rear license plate. I understood the reason when the Michelle Mitchell, Sales Manager, made it a point to explain the new brackets do not match the 2006 bumper, so I ordered the appropriate part, and it arrived the next business day.Chris Martin, heard the discussion, and he offered to bring the bracket to my fathers home and install it and the new Tags on my father's Lexus at no charge, which he arranged and completed very promptly. This was a great service as it saved me and my father considerable time, neither of us has tools or could do the installation. This excellent experience involved service and sales, and we highly recommend Sheehy Annapolis Lexus, the service staff, the new car sales manager, and especially Chris Martin.

aaag265

1 de nov. de 2012

I recently purchased a used Lexus IS from John Cannon at Sheehy. I found him to be professional and knowledgeable. He always made himself available and returned my phone calls promptly. He was very good to work with on the deal.

nyikah

8 de oct. de 2012

I came in last week to trade in my Lexus, and Chris Martin was my salesman. He was professional, direct, extremely friendly and knowledgable. Not only will I use Chris to buy my next Lexus, but I am going to refer him to anyone looking to buy a car. He gave 5-Star service.

skysoldier504

3 de oct. de 2012

My wife and I just recently leased a RX-350 F Sport. We absolutely love the vehicle and it is everything you would expect with the name Lexus attached to it. Chris Martin was our sales associate and his professionalism and product knowledge was first rate. Every question we had about the car was clearly explained and Michelle Mitchell was excellent in explaining all financing and lease questions we had. We showed up late in the day and the dealership was closing at 6pm. Chris and Michelle stayed until 8pm completing paperwork and getting the vehicle ready to go. I also would like to commend the people in the service dept. that prepped the car for delivery for us that evening as they had to stay late as well. Everyone at the dealership was helpful and a pleasure to deal with. My wife generally drives the RX-350 and sometimes does not get home until 10pm. I enjoy driving the car so much I'll hop in it when she gets home just to go for a ride. The finest vehicle I have ever owned.

ctrizna

17 de sep. de 2012

Very profession group. Chris List worked with my wife and me for close to six months providing us options - but never pressuring us. Great overall experience!

Vincenzo.Maimone

14 de sep. de 2012

I had a great experience at this dealer, and recommend it strongly. I shopped around online with various companies and found a perfect car at Sheehy Lexus of Annapolis. I sent an e-mail requesting more information on a Sunday when they were closed and I received an e-mail from Chris List on Monday morning stating the car was still available and to come in and look at it. I'm glad I did, because every step was a breeze, from the test drive to financing. Chris is very courteous and professional - he offered water and coffee multiple times. The dealership itself is very clean and welcoming, and I recommend it to anyone looking for a new or used vehicle!

Kouri.miller

20 de ago. de 2012

Spectacular customer service from start to finish! Chris has helped me purchase 3 cars now. I had exceptional service with each purchase (my GX & my new RX450H). My last purchase was for my mom and it wasn't even a Lexus. I asked Chris to help us find a used car for my parents. We gave him the information on what we were looking for and within 24 hours he had a viable candidate for us to look at the Lexus dealership. He took the time to familiarize himself with the car history etc... to help us have an even better test drive experience. The care wan't ready to be driven home so Chris actually delivered the car to my parents who live over an hour away. Can not be more thankful for all of his help.

Malinda

15 de ago. de 2012

I was recently at the dealer to have a service completed on my 2010 RX350 and I let Shandrial Hudson know I was going to be there and that I was interested in the 2013 RX350 and asked if she could show me the new colors and explain the new features. While it was her day off, she willingly came in and took the time to show me the colors I was interested in and explained all the new features. How she remembers all the different models and options, I'll never know, but she always has the answers for me. If she doesn't know, she will make every effort to find out and keep you informed. I did not make a purchase that day, but about 30 days later Shandrial and I talked via email and the phone and I came back in and I purchased the 2013 RX350 I had wanted. She took the time to reprogram my presets while I was signing papers and then took time to explain the differences to me and helped me get everything setup and working before I left the dealership. You can't ask for better customer service! The service department is fantastic and so friendly and treat you with respect and make you feel you are special and that is very important to me and to many car owners. I usually drop off my vehicle, get a loaner and go shopping at Annapolis Mall, while my car is serviced. I am called when my car is ready and when I return, it is always ready and cleaned. I would suggest anyone wanting a no pressure car buying experience to contact Shandrial Hudson because she will work with you to get you the best deal and she keeps in contact with you after purchase to make sure everything is fine and to answer any questions or concerns you have. I can say that in a few years, I will be back to check out the new models and of course I will ask for Shandrial!

mespiro

15 de ago. de 2012

This was my third transaction with Henry Fox. Each transaction was a very pleasant experience. He is a true professional and has my full trust.

jbarteld

14 de ago. de 2012

I have recently purchased my third Lexus thru Sheehy Lexus of Annapolis. I guess there is a good reason for my continued patronage. The first two were bought with the help of Chris Powell, now Finance Manager for Sheehy. The last one was purchased with the assistance of Shandrial Hudson. Chris and Shandy have been delightful to work with, paying attention to detail and easing the process. Shandy follows up thoroughly, assuring my continued satisfaction. Guess where I will buy my fourth Lexus?

karlamelgar

6 de ago. de 2012

I have taken my car to Sheehy Lexus for Service for several years now. I alwaysgo to Ralph Velez. He always greets me with a smile, provides accurate information regarding any repairs and why they need to be done. If I need a loaner, he always has it ready for me. I come from Fredericskburg Va. for Service, and can't imagine going anywhere else.Karla Melgar

Kelmarbay

1 de ago. de 2012

I have only had my 2002 RX300 serviced at this dealership. I 'm so pleased with the service I received. I ask for Ralph every time and he is always available and happy to see me. He let's me know the staus of my car and expains it so that I even understand. The mechanics know my car very well. I trust them and I highly recommend them.

sanibel2008

27 de jun. de 2012

If you are in the market for a Lexus I highly recommend Sheehy. I found my saleswoman Kelly List and her husband Chris to be extremely patient, knowledgeable and professional. I am a female buyer. Prior to visiting Sheehy I went to another local MD Lexus dealer. After 15 minutes in the place I walked out. On the advise of another female buyer I went to Sheehy and was not disappointed. My buying experience exceeded my expectations and I received a very competitive price. I would without hesitation send any friend or relative in the market for a Lexus to Kelly and the team at Sheehy. Their support didn't stop when I drove off the lot. They continue to support me as I learn how to use all of the technology in the car. Thank you Kelly and Chris. You two are the best!!

syedwards

23 de may. de 2012

Erick Morris is the epitome of what all new car sales representatives should strive for. Not only was he a total professional, he put me at ease and showed a sincere interest in meeting our family's transportation needs. He was so patient and willing to discuss all of my concerns. If you are in the market for a Lexus and want to experience the best - ask for Erik!

bjb0905

26 de abr. de 2012

We purchased our first Lexus RX eight years ago from Sheehy Lexus of Annapolis. The service given by them over those eight years has been exceptional. In fact, we moved to over a hundred miles away, yet continued to have our SUV serviced in Annapolis at Sheehy Lexus. So, when we gave that vehicle to our daughter, we decided on another Lexus RX, this time a 2012 SUV. We know we will get the same great service from this dealership. To top it off, we were fortunate to have a very knowledgeable and honest sales person by the name of Kelly List. She was responsive, informative, was able to answer our many questions about the new version RX vs. our 2004 RX. Kelly's follow-up was also exceptional. We actually didn't even have to go to the showroom. In less than 24 hours from our first contact with her, she delivered our vehicle to us in another state. Furthermore, we decided to add some accessories, and she handled those transactions just as efficiently. So now we add our kudos to Kelly List, as well as Sheehy's excellent Service Department.

kgoldberg21617

10 de abr. de 2012

We used their internet sales website to look at the inventory and ask for assistance. Chris List immediately followed up with us about our interest in a CT200 hybrid. He was very knowledgeable and answered our many questions about the hybrid technology. It really helped that he owned the vehicle and could answer questions from first hand experience. The sales process was also very simple. Chris had everything ready and prepared when we arrived, we just had to sign on the dotted line. I used their YouTube video to help setup homelink for our garage!

sfcwright

8 de abr. de 2012

The best experience we've had with a dealer, ever. Everyone was polite and most importantly we were not pressured into anything.Thanks Eric and Chris!The Wrights.

George Donhauser

25 de mar. de 2012

Erick Morris was very knowledgeable on the Lexus CT. He keep us informed on the delivery of the CT. We had to wait due to the problems in Japan. Erick is always friendly and helpful. My wife and I would buy another car from him. George Donhauser

dweber123

23 de mar. de 2012

My wife and I just purchased a certified IS 350 Convertible and were extremely pleased w/ the top level of service by our salesperson, Chris Martin, and the sales manager, Al Trojanowski, as well as the finance manager, Chris Willis, and his counterpart that also assisted us in the financing that day from Sheehy Infiniti, Chris Prender. The entire process dealing w/ everyone was great. Chris was responsive and courteous and went above and beyond even bringing in his sales manager, Al, to go the extra mile to ensure we were fully pleased w/ the car and the deal, which we of-course were. I would highly recommend the Sheehy name and their team and especially my salesperson, Chris Martin, to anyone interested in purchasing a Lexus.

Peter Burrows

23 de mar. de 2012

Mr. Paul LaRochelle, Gen. Mgr.Sheehy Lexus of Annapolis121 Ferguson RoadAnnapolis, MD 21409Dear Paul,Now that the dust has settled with Pams accident and we have had a chance to drive the new Lexus ES350 for a month I wanted to write and just say thanks to you and your entire staff, particularly Barbara Hoban and Chris Powell for their sterling professionalism and assistance to us in what was a traumatic time.Without Barbaras great help I am sure I would never even remotely understand the GPS! Thanks, Barbara! And Chris was very insightful in helping us to analyze the lease vs. purchase choice and other details of the final process.Of course the car is just terrific and we could not be more pleased. But as you well know much more goes into the purchase of a vehicle than simply driving it out the door.Thanks again to everyone for a truly terrific experience. The day of Pams accident did not begin to well, but the resolution could not have been any better. Having your wonderful dealership here in our great little Navy town is a huge benefit for all who live here! There are many advantages, top schools, great climate, a high class symphony & opera company, the beautiful Severn River and sailing . . . and I would surely add Sheehy Lexus of Annapolis to that list. Sincerely and thank you again, Paul.Peter & Pam Burrows

BBroderick

22 de mar. de 2012

This recent purchase is represents my forth Lexus purchased from Sheehey Lexus of Annapolis. I have come to rely on the exceptional high levels of service I receive on scheduled and non scheduled visits. Barbara Hoban has patiently taken time to explain in detail the optons and features available on this vehicle and the support I receive from Lexus.

krudeseal

22 de mar. de 2012

Probably one of my best experiences in a dealership! The salesman, Mr Morris, was very knowledgeable and friendly and not the typical "car salesman." When I am ready to buy I will definitely return to Sheehy.

jlcrepeau

18 de mar. de 2012

Dave greeted my wife and I in a very professional manner. He was not the typical "pushy salesman". He asked us the key questions that helped us decide on the best fit for our needs. Dave was also extremely helpful helping us understand the features and more important the safety features. I already recommended him which resulting in a sale on vehicle that cost over $50,000 the same day we purchased our vehicle. I will difinitely pass his name to others interested in purchasing an awesome brand of cars.Thank you,Stan Lizama (Jeanne Crepeau-Lizama)

Savyshopper

13 de mar. de 2012

Seven months ago I made the decision to search for a certified, pre-owned Lexus LS 460 L. Since I had never purchased anything but a new car, I was nervous about doing so, but didn't want to pay the price for a new 2012, and had determined that this was car I wanted, having been a Lexus ES300 owner for the past 15 years. My local Lexus dealer was unable to find anything remotely close to my specifications (I wanted a particular color combination as well). After 7 months of waiting, I decided to look online and found a car at Sheehy that met all of my specifications. However, I was apprehensive since I live 900 miles from Annapolis, had never actually seen the car "in person", had never purchased a pre-owned car, and knew nothing about the dealership except the online reviews (which were overwhelmingly positive.) When I contacted Sheehy, Chris Martin became my salesperson, and he was able to assist me with every technical, logistical, and emotional question I threw his way. Chris Willis (Finance Director) was also extremely helpful. Both gentlemen were accessible, promptly returned phone calls, and did exactly what they promised to do, which is rare in today's times. My husband ended up flying to Annapolis and driving the car home, and the car is perfect. Although it is a 2010, you would never know that it had a prior owner, as it is in pristine condition. I can't say enough good things about this dealership, and would definitely use them again and recommend them to anyone in the market for a Lexus.

CarBuyer68

29 de feb. de 2012

I have bought and sold over 15 cars in the last 20 years and I have never had such an excellent buying experience. Shandrial was fantastic to work with and really demonstrated the highest level of customer service I have ever received from any car dealer anywhere. I would buy a car, truck, boat, or even paper clips from this dealership given their belief that high-quality customer service is the key to long term success. This team could sell ice to Eskimoes and get a "thank you" in the process.

SharonCooper

28 de feb. de 2012

Can't stress enough how very thorough and professional Shandrial Hudson is! The girl goes above and beyond, asking the right questions in the hopes of getting you right. Great customer service and a great asset to Sheehy Lexus of Annapolis! I recommend Shandrial when you stop by, tell her I sent you...

Frank Carr

28 de feb. de 2012

Barbara was very patient with my wife and I as we were making our decisions on purchasing our two LEXUS vehicles. She was always available to answer any questions we had and her advice was excellent. One thing I really appreciated was that after we purchased our vehicles, Barbara was always willing to respond to any of our additional questions or direct us to someone who could help us. Specifically, Barbara was really helpful in assisting me in setting up our bluetooth system. I needed help.

beveleth

23 de feb. de 2012

My wife Naomi and I enjoyed working with Dave; he was very informative and made our buying experience a good one. We have also visited the dealership on several occasions for maintenance and warranty work, each member of the Sheehy team has been courteous and friendly. Lastly, Dave also help our son Matthew purchase his Lexus as well.

MFACM

22 de feb. de 2012

Kelly Hollis was a phenominal sales representative of your company. She was very professional and plesant to work with. She was very good at taking us on our test drives while providing us with important information on the car, the perks of owning a lexus, and providing us with all of the paperwork in a timely fashion. Any questions I had, she was able to answer with confidence and ease. I would come back anytime and purchase a car from her and the dealership.

Bruce4tcs

22 de feb. de 2012

I have purchased two cars from Sheehy Lexus in Annapolis and both times have been extremely happy. I first bought an LS and three months later came back to purchase an IS350. Both times I worked with Kelly List who was the most informed, professional sales person I have ever had the pleasure to do business with. Financing was fast and easy which made our day! Also the service department is outstanding - LOVE the free car washes!. I traveled an extra 45 minutes to buy my cars from this dealership and won't go any where else. If you are looking for a fantastic car buying experience I recommend Sheehy Lexus of Annapolis and be sure to ask for KELLY LIST!

smaytin1

20 de feb. de 2012

Car shopping is something as a woman I have always disliked. When I purchased my first Lexus I met Richard Lunz of Sheehy Lexus. He made my buying experience a pleasure. He is knowledgeable, experienced with working with people and not pushy. From the purchase of my first 2010 Lexus to my husband purchasing his Lexus from Richard and to me now buying my 2012 RX-350 from him says what a great salesman he is. Driving 50 miles to buy from Richard when we have a dealer about five miles from our home, I think, says it all!

keithavery37

15 de feb. de 2012

I have owned my Lexus RX-350 for four years after buying it at Sheehy in December 2008. Not only do I treasure the SUV itself, bit the level of attention to detail and personal service you receive from the entire Sheehy staff will undoubtedly lead me back to their dealership when I am looking for a new car. I truly feel like someone special every time I visit the dealership, unlike other car dealers I have been to in the past with other cars. The name Sheehy Lexus should be the first dealership anyone thinks of when they think of customer service with a smile.

alstapleton

15 de feb. de 2012

From beginning to end, we received first class customer service. It started with Chris Martin who helped us get the GS 350 we wanted at a price that could not be better. Chris the Finance Manager did an excellent job explaining the options for financing the car and saved us $1500 by finding we qualified for the discount through our purchase of another luxury car. Paul the General Manager also helped us decide how to proceed and why leasing was better than putting a lot of cash down as we had intended. We will be back the next time we buy a car!

msemw1406

13 de feb. de 2012

We had a very good experience with Mr. Morris. He was welcoming and worked with us to get the best possible deal. He did not try to rush our decision and was knowledgeable about the car, its features and the services that were available.

JLC54321

9 de feb. de 2012

As much as I usually dread car shopping, I can honestly say thanks to the outstanding customer service and attention I received from Kelly List that has all changed! She is an outstanding salesperson who knew the answer to every question I had. Her knowledge and understanding of the vehicles was impressive to say the least. I would recommend this dealership to all my family and friends and believe Sheehy is extremely lucky to have Ms. List on their team. Thanks!!

joybr

9 de feb. de 2012

This was the second car I purchased from this Dealership and Kelly List was outstanding! Kelly surpasses any car sales people I have ever dealt with before and made the purchase of our car enjoyable. Her attention to detail and knowledge of all the vehicles made my decision an easy one. She went out of her way to deliver the car to us which was very much appreciated. I would definitely recommend Sheehy Lexus of Annapolis and Kelly List!

Supraman83

6 de feb. de 2012

Mr. Martin was exceptional to work with. His knowledge of the vehicles was remarkable. He made the experience of car buying with pleasureable for my wife and I. I would recommend Mr. Martin to any of my family and friends. Mr. Martin Keep up the good work. Sincerely, Mr. Jennings

LillyLexus

3 de feb. de 2012

Purchasing a car from Erick Morris was a mostpleasant experience. His professionalism & attentionto detail is outstanding. Erick's willingness to serveis great. Lexus has the most outstanding service,of any car dealer I have ever dealt with.Lillian of Annapolis MD couldn't be happier with her new red 2011 ES 350!

Kona_99_00

1 de feb. de 2012

Incredibly positive experience. I recently purchased my second Lexus automobile from this dealership and Mr. Stunkard because of the exceptional attention they provided during my decision making process. Working diligently with me through every aspect of the purchase, they never faltered in their commitment to provide the best possible customer service. Through the course of 6 visits and 4 separate test drives Mr. Stunkard provided all the answers to my questions and waited patiently for me as I put my prospective car through all its paces over 2 hours of road test driving. He was very knowledgeable on the cars operation and assisted in obtaining a great deal. The management staff was extremely professional, personal, and courteous. I have purchased over 20 cars in my lifetime (9 new) and this was singularly without a doubt the best car buying experience as I walked out of the financing office in less than 30 minutes following my decision to purchase the car. I will definitely return to the dealership when it's time for another car.

kyia

1 de feb. de 2012

My experience at Sheehy would have to be rated as the easiest car buying process ever. No haggles or frowns, just good conversion and fair dealings. I love the dealership and the people.!

tmrharris

31 de ene. de 2012

My husband and I stopped by the Lexus Dealership in Annapolis without an appointment on New Years Eve looking for a GX460 SUV. Chris Martin was the only employee that came out immediately with a warm welcome and asked if he could assist us. Little did we know that he was the salesman that our friends had recommended that we ask for. He was very knowledgeable about the vehicle and did not put any pressure on us to buy. Although they did not have the vehicle that we wanted, Chris allowed us to test drive the LX460 so that we could get a feel for the truck. While test driving the truck, Chris pointed out specific features and answered all of our questions. We decided that we wanted a 2010 versus a new truck before leaving that day and Chris has been in constant contact with me providing a status on where he is in terms of finding it. I could have gone to another dealership by now but appreciate so much how Chris is working so hard to find the SUV we want with specific criteria. He has displayed outstanding customer service and brand knowledge so we are going to stick with him until he finds what we want. We highly recommend him.

girlfriend

31 de ene. de 2012

This dealership offers superior service. I had been negotiating with another dealership, more local to the DC area for a new lease, and had become frustrated with the process of poker-like negotiations. Someone suggested that I call Sheehy "just to see." I am so glad that I did. From the first phone call, I felt comfortable and confident that I was being dealt with squarely. Although Annapolis is a distance from DC, they sent a driver to pick me up and transport me to the dealership. The physical surrounding are top shelf (including a stocked coffee/sandwich shop). More importantly however, the level of professionalism shown by my sales consultant, Chris Martin, and the finance manager, Chris Willis was impressive! They were patient and straightforward, with easy going manners. There was no hard press; they let the car sell itself. Ultimately, smiles all around and I drove off the lot with no regrets, confident that I had received the best deal. In fact, when other dealerships approached me (as a result of my general internet inquiries), not one dealership could come close to the deal I worked with Annapolis. I would definitely recommend this dealership, and particularly Chris Martin and Chris Willis!

aptruver

30 de ene. de 2012

Cory made our experience very pleasant. He showed us the features of the car and then we took a test drive while he continued to explain how everything worked. I returned to the dealership today to get more tutoring from Cory so I would feel very comfortable with the car. I recommend this dealership and salesperson very highly.

2009 Matador Red

30 de ene. de 2012

WOW! What and AWESOME experience. Mr. Martin is the example of professionalism. From the moment that I meet him to our last dialogue he exhibited professionalism. I had not purchased a car in over 10 years,therefore I had anxieties going into the experience, but Mr. Martin eased my anxieties. He was very knowledgable about My 2009 RX 350-which I absolutely adore!There was a situation with the vehicle- the battery, Mr. Martin did not like the outcome that particular night, so he had the Service Gentlemen(a wonderful gentelmen also)set me up with a loaner car for the night and next work-day, until the battery was replace. Mr. Martin, thank you. Sincerely,Cassandra JenningsP.S. All of the staff that I encountered was-A NUMBER ONE!

trainer

30 de ene. de 2012

Mr. Henry Fox made this purchase for a new car very painless. He showed me many different options, and he was very knowledgeable and helpful. Thank you Mr. Fox. I will certainly tell my friends to come see you when in the market for a new car.

lesalou

29 de ene. de 2012

I was only browsing at cars, not really intending to buy one just yet. I wanted to make an educated decision on buying something as important as a car. Then I met Henry Fox. Mr. Fox certainly educated me on all the different cars, and truly helped me pick out the one that was best suited to my needs. I felt as if he really cared about me, and that he wasn't out just looking to make a sale. I will absolutely steer all of my friends and co-workers to Lexus of Annapolis and tell them to talk to Mr. Fox.

hotwingson209th

29 de ene. de 2012

A special Thank You to Chris Willis for making my purchase a GREAT experience. His knowledge , expertise and friendliness will have me referring family and friends to him and your dealership. This was the smoothest, most comfortable transaction that I have ever had. Sheehy should be proud to have someone like Chris on board. Chris has restored my faith in superior customer service! He thoroughly answered all of my questions and went above and beyond any other person that I have encountered in this business! Thank you Chris for all that you have done for me! It is greatly appreciated and I have already began handing out the business cards you provided me!

brucemoose

29 de ene. de 2012

I went looking for cars at the dealership, and Henry Fox approached me. He was extremely helpful, informative and friendly. It was by far the best car buying experience I have ever had. I will definitely return for all my vehicle needs.

PhillipAkers

29 de ene. de 2012

I was impressed with your dealership from the people to the showroom itself. It was a very comfortable atmosphere and I found everyone to be extremely nice and helpful. This feeling of be comfortable allowed me to discuss all of pricing options without feeling pressured/annoyed.

Connie Morrissette

29 de ene. de 2012

I bought my latest Lexus in October of this year with the help of Dave Davies who had sold me my previous Lexus. He was available when I called with questions before the purchase; he demonstrated all of the important features to me when I finally made a decision and made the purchase. He was always very professional without being aggressive, and with him and Sheehy service as a great support team, I'll probably continue to return to Sheehy when I make my next purchase.

mfurman7

29 de ene. de 2012

Barb Hoban has helped us make the right choice now for our 5th Lexus from this Lexus dealer. Barb is peerless in her work and we appreciate her! Barb keeps us informed not only of sales specials but with Service events, check ups and oil changes. My family couldn't be more pleased a nd we have now recommended 10 customers that have bought from her.

bret estes

28 de ene. de 2012

Sales representative was very knowledgeable, friendly and informative about the vehicle, as well as the services of the vehicle and the dealership services included in the purchase of our vehicle. We are hoping to make our daughter a client and a Lexus customer/owner.

bonedaddy169

28 de ene. de 2012

Man can you believe I bought two cars in one month from Henry Fox!!!WTF . . . this man turned a prospect into a well satisfied customer, not just once but twice. He understood my needs and wants and sold me on the basis of value rather than just price. When I walked out of there I was happy and I knew I was coming back for more excellent customer service, which by the way is a vital part of their organization. Once I got into the car Henry proceeded to thoroughly explain every detail of the vehicle in a knowledgeable and easy to understand manner. I felt very comfortable before and after I bought the car even when I had operator problems with the seats and trunk . . . he was right there on the phone to assist me. If you want to build customer loyalty this is the way to do it. Pay attention to this man . . . if you want the highest standards of professional excellence.

eaferko

28 de ene. de 2012

I have purchased two cars from Henry Fox. He is an outstanding salesman. Henry is friendly and easy to work with. He always goes that extra mile to make sure I am getting outstanding service and a great price. I will continue to purchase cars from Henry and would recommend him to friends looking to purchase a Lexus.

lexus1129

28 de ene. de 2012

I'd;ole to thank Dave for helpong me find my dream car. He was very accomadating to my needs and wants in the car that I wanted. He helped me find a price that suited what I could spend and wanted to spend, even while not discussing the car Dave was a funny guy to talk to. This was a very pleasent and easy going transition from Dave to Chris in the finace office he helped me greatly in fixing payments that suited me. Thank you Dave and Chris!

brucecaviness

28 de ene. de 2012

Chris List is the best new car salesperson with whom I have ever worked. The Sheehy dealership was the best car buying experience of my life. Since I live in Washington, D.C., I had no intention of purchasing or leasing a car so far away from home in late March 2011. Chris List, the superior quality of the Lexus automobile, and the customer orientation of the dealership laid aside any concerns about distance from my home. Ten months after leasing my car, I am still highly satisfied with every aspect of this dealership. My friends who live in Annapolis speak very highly of the dealership in terms of its reputation and its outreach to the community.

tagore32

27 de ene. de 2012

Chris met me at the door as I entered with a smile and warm greeting. The appointment started on time and he was prepared to show me what was discussed on the phone. The test drive was great and not rushed. My questions were answered and documentation provided to answer the questions i had. I got the tour i wanted and saw the service area and met the staff there. Paperwork prepared promptly after i decided on the car i wanted.This was the best car buying experience i have had.

Richfreese

27 de ene. de 2012

We were on the market for a new car, doing most of our early research on the internet. We decided to look at Lexus and emailed to make an appointment. Erin Harrahill was the sales representative assigned to us. She was very pleasant and knowledgeable. Their customer service was excellent, even after we bought the car, following up to ask how we were enjoying the Lexus experience. Very high grades. They have converted us from BMW drivers to Lexus drivers because of their exceptional customer service.

jwhite12356

27 de ene. de 2012

My wife and I loved our 1995 LS 400 and it was a difficult decision to trade it in. We didn't believe we could ever get the great car-ownership feeling we had with it. Plus, we weren't sure we could afford a new LS anyway. We thought of buying a certified used car, and went back to Sheehy because of the terrific service they have always provided. Salesman Dave Davies made it easy for us. He found a new 2010 LS 460 after the 2011 model year began. The car had exactly what we wanted, and since it was the previous model year, the price was much lower than we expected. It was a wonderful experience buying the car. Dave took care of all the details efficiently and thoroughly. Now, having owned the LS 460 for more than a year, I can honestly say it is worth every penny we paid for it. We plan to have it at least as long as we had the LS 400.

oldfool2012

27 de ene. de 2012

Chris Martin - Sales - friendly and very knowledgable about his products. My wife & I were having our 2004 Lexus serviced and stopped to talk to Chris. We sat down with him and with paper & pencil he outlined how he could put us into a new ES 350 with either a lease or sale. No hard pressure sales pitch, just showing us different numbers to see what we liked. After looking at several models & colors and working the numbers, we decided to trade in our old car. It was NOT the usual high pressure sales pitch with veiled threats and accusations but seemed more like sitting at the kitchen table and working out a deal. Since were about 7 years behind in automobile technology Chris took LOTS of time to explain all the features of the ES 350 including safety, warrenty, navigation, and all the other new bells & whistles found on 2012 models. We felt we were getting personal service and not just another customer to be hustled through the process. Chris's friendly disposition, willingness to listen to our concerns and overall positive attitude made the buying experience very enjoyable.Chris Powell - Finance - Chris was also great to work with. He took plenty of time to carefully explain all the costs, fees, taxes, etc. involved in financing the new car. He had no problem answering our questions in a polite & professional manner even though it was getting late in the day. There was none of the "whiz-bang just sign here and don't worry" attitude I have experienced at other dealerships. Excellent overall experience with very professional individuals.

drbogo

27 de ene. de 2012

My wife and I are shopping for a new car for her. She travels over an hour each way to and from work and knowing the Lexus reputation for reliability and luxury we felt a new Lexus is in her future. We had only been on the lot for a few minutes when greeted by a young man with a warm smile and a firm handshake. As it was a bit brisk he invited us inside to discuss which vehicle would meet our needs. The salesman(Henry Fox) was personal and professional as he laid out our options. While he and my wife discussed which car would be best for her I availed myself of a gratis massage at Mr. Fox's suggestion. As we are not impulse buyers a purchase wasn't made that day. However, we will return to Sheehy Lexus and purchase our Lexus from Mr. Fox.

Allanburt

26 de ene. de 2012

Henry Fox has delivered an unequalled level of personal service, valid insights and dedication to our customer relations as enjoyed over the past 7 years.

todd vickers

25 de ene. de 2012

I came in to Lexus of Annapolis on a very busy Saturday afternoon. I was promptly greeted By Henry Fox with a warm smile and a hand shake.I was informed that everyone was tied up.Henry told me he was just about to finish with the customers he was helping.He showed me the really plush waiting area.He suggested that I enjoy a massage in one of their massage chairs. It was just a few minutes,even before my massage was complete.Henry came to help.I had been to a couple of Lexus dealers before coming to Annapolis.Henry showed me all they do to recondition their cars.The car I bought was a much better value then the cars I viewed at the other dealers.

blackpearl68

25 de ene. de 2012

I just wanted to uncover Sheehy's best kept secret and that is Erick Morris. Erick assisted me when I purchased my Lexus which was a little over a year ago. From then until now, his customer service and genuine concern for my satification has been flawless. He is a rare find. If you are in the market to purchase a vehicle, I highly recommend him and Sheehy Lexus of Annapolis!!

Cindy Cohen

25 de ene. de 2012

came to look for a new Lexus and was greeted by Henry Fox who answered all my questions and provided the valuable information needed to make an educated decision on my new car purchase. It was a delight to go thru the process with Henry guiding me all the way...I couldn't be happier with my experience and my brand new car...Great people great place...Thanks Henry for helping me thru this

BigWallDreamer

22 de ene. de 2012

We recently purchased an SUV from Sheehy Lexus of Annapolis. It was our first time buying from them, but I can say with confidence that we're customers for life. Erick Morris, our Sales Associate, made buying the car a pleasure. From the moment we told him what we were looking for, he made it his mission to provide outstanding customer service. He answered all of our questions with straight-forward information and never gave us the run-around. His friendly, no nonsense, direct approach put us at ease and by the time we drove the car away, we felt like we'd known him for years. Over the next few days, Erick followed up with us several times to ensure that everything was to our satisfaction.The entire Sheehy experience from start to finish was amazing. We were hesitant to bring our kids, but were glad we did. The playroom had a big screen TV, new toys, and even a tablet PC that kept my 7-year old entertained! The showroom was beautiful, the staff was helpful, and the price was better than we expected! If you're going to purchase a Lexus, I highly recommend driving past your local dealer and going to Sheehy Lexus of Annapolis. And ask for Erick!

smittydog

22 de ene. de 2012

All three reps that we dealt with could not be more friendly and knowlegeable of the product. Third time dealing with this location and what a secure feeling when you see the same people after four years. They go out of their way to please. Even delivered the car to my home on a Friday evening. Just GREAT

pinesco

21 de ene. de 2012

A Lexus is a high-end vehicle and I expect a high-end experience when I buy one. Sheehy Lexus and Dave Davies, the salesman, provided just that. I compared them with other Lexus dealers in the area and they stood out in terms of the showroom, the professionalism of the people and the total lack of typical car-dealer pressure ("What can I do to put you in that car today?") Their price was also competitive with the best "buyer's club" prices I could find. Whenever I go back for service, or a free car wash, I try to stop in and say hi to Dave (It seems like he's always there).

Jdohony

21 de ene. de 2012

Sheehy of Annapolis is a first class shop. Dave Davies was very helpful and not too pushy along the way. He listened to my concerns and I felt comfortable as the customer. Chris in finance was also very helpful in explaining my options and ensuring the best deal for me. Thank you sheehy team!!

Lori Chaikin

20 de ene. de 2012

We just had a great car buying experience. We first found Sheey Lexus of Annapolis through AutoTrader.com. We were looking for a low mileage Certified Pre-Owned RX 350 and the report showed that they had two that fit our needs. We were hesitant to work with a dealer 40 miles from home but after speaking to Cory and confirming that they had a selection of cars close to what we were looking for: a navigation system, room for a travel crate for our dachshund, heated seats for us and competitive pricing -- it seemed like it was worth a drive just to take a look. Although we tried hard not to be swayed by the amenities of the well appointed showroom we were impressed that the pre-owned and new car buyers were welcomed in the same showroom. A visit to another showroom closer to home had us walking through the elaborate new car showroom to the less well-appointed pre-owned showroom. Which left us feeling as though we were less important to them.Our sales consultant Cory Stunkard was knowledgeable, personable and enthusiastic as he gave us a tour of the showroom and the car. Although Cory gave us a great deal of information we felt well-informed, not pressured . When we found out that they offer an amazing pick up service extended to clients living up to 3 hours from the dealership and free car washes it took the distance issue out of the equation! We really needed to think things through over night but made the 40-mile trip again the next day to buy our first Lexus.During the purchasing process Corry introduced us to the rest of team. Everyone, Doug King Sales Manager, Chris Powell, Finance Manager and Sean Englehard, Service Consultant all seemed genuinely committed to making our buying experience a satisfying one and ensuring us that our relatsionship was just beginning. Wed recommend Sheehy of Annapolis to anyone shopping for a new or preowned Lexus.Lori & Henning of Silver Spring, MD

Jillbert407

20 de ene. de 2012

This is my third Lexus from this dealership. Each and every time, they are courteous, professional and friendly. They take my questions and concerns seriously. They work with me and treat me like the intelligent female that I am. That is a huge reason why I continue to do business with them. If I have a problem, they do their best to resolve it, not stopping until they find someone with the appropriate knowledge to satisfy my concerns, or fix the issue.

johnny15

20 de ene. de 2012

service was excellent as usual. I wanted an apprasial for a possible trade-in later. Chris Martin was an awesome sales accociate. He took the time listened to my needs and concerns, showed me pros and cons, and made me see the best move. He was friendly, knowledgeable, and most importantly, honest. He changed me from a looker to a satisfied customer.

WillFarmer

20 de ene. de 2012

Dave Davies, Al Trojanowski, Chris Powell and the entire sales team at Sheehy Lexus of Annapolis have made my experiences very pleasant over at least 3 sales transactions during the last 7 years. I feel treated like royalty and never have I had any surprises or unexpected consequences. This team is the best, and I'll never go anywhere else when it comes to my auto purchasing decisions.

carlbp1

19 de ene. de 2012

no pressure sales - professional staff - fair price and fair trade value given.sales transaction was easy to understand and all price numbers explained.financing options were also easy to understand.

photodc

19 de ene. de 2012

I was skeptical about the treatment I would get from my local Lexus dealer but after my first visit any doubts about their sales force were erased. My salesman, Erick Morris was cheerful, well-informed and listened to what I wanted very carefully. He found exactly what I wanted with no extras. Overall I was blown away by his sincerity and desire to serve me well and was happy to purchase the new RX350 from him. I would recommend Sheehy Lexus of Annapolis to anyone with no hesitation. Roy Karten Annapolis, MD

cmlebling

19 de ene. de 2012

Erik was recommended to me as a very good person to ask for, which I did. He exceeded my expectatons, was very attentive to me and my issues and concerns. He assisted me with selecting the car that gave me what I wanted and than some. He was patient asnwering the many questions I had, and explained in detail all the features that came with the car I selected. Overall it was a very different experience than past car buying I had been used to - no hassels, no haggering over price, etc., just straight forward information given clearly and in language I could understand. Yes, I would highly recommend Sheely Lexus and most of all Erik. He was a winner!

DJSellers

18 de ene. de 2012

This is my fourth Lexus purchase and every experience has been good. I'm always greeted by name when I enter the dealership. Henry Fox is courteous and professional. From the beginning to the end you Henry Fox takes the time to ensure the deal is done right.

Barnes43

18 de ene. de 2012

I absolutely love my new rx350, which is my very first Lexus. Dave Davies was absolutely wonderful with presentingThe car in the beginning,to completing the sale, to delivery. Very professional salesperson, without any pressureWhatsoever. I truly enjoyed my experience.Thanks so much to everyone at Sheehy of Annapolis.

gtober

17 de ene. de 2012

I want to tell you about a VERY PLEASANT experience.......purchasing my beautiful new Lexus RX350. It's a great car! I test drove all of the competition and, therefore, visited the various dealer ships. By far, Sheehy Lexus of Annapolis, presented a far superior impression of professionalism. My salesperson, Dave Davies, is very personable and knowledgeable, never did I feel pressured and he made the entire process so easy. The after sale service is very impressive and I love stopping by to get my car washed any time and say hello to Dave. This is my first Lexus and I'm sure it won't be my last!

mlaughlin

17 de ene. de 2012

I have bought several Lexus vehicles from this dealership over the past seven years, including three from Mr. Davies. I have always received great customer service from the dealership and its employees, both from the sales and service staff. I would highly recommend purchasing a Lexus from this dealership.

patandcarlbutler

17 de ene. de 2012

I went here upon the recommendation of my sister who purchased a new SUV several years ago. Everything she mentioned was true (no hassles or selling pressure, plus great customer service). The dealership went above and beyond my expectations in providing me with what I asked\was looking for.

surfpuppy634

17 de ene. de 2012

My wife and I have purchased five Lexus from this dealer. All of of sales and subsequent maintenance has been a delightful experiance. Henry has helped us with the purchase of our last two vehicles. He explained all the auto features and ensured that we were able to use them. In addition he made follow-up calls to assure that the after-sale experience was as thorough as the pre-sale. If a customer purchase two Lexus from the same sales representative, you can be sure he is an excellent representative for the dealership.

jetdocusmc

11 de ene. de 2012

I've purchased several cars at Sheehy Lexus of Annapolis with Chris List. Chris has always been professional, friendly and he knows his cars. The dealership itself is top notch and classy, but yet everyone remains friendly and always with a smile. The main reason I keep coming back to Sheehy Lexus is how they treat you, plus free car washes. I've developed relationships with folks there, I know Chris and of his family and such. I see Al from Sales at the local gym on Kent Island and speak with him as we are both Marines. Doug King is a great guy as well. Overall a great staff, professional but they all keep it personal, you don't feel like a number, nor do you feel they are trying to reach a sales goal for the month. I will continue to come back and to advise my friends to buy their next car from Sheehy Lexus of Annapolis.

jmrausch

3 de ene. de 2012

I found the car online and ended up brokering the entire deal online. Chris was incredibly helpful, attentive and patient with all of my questions. I was purchasing from out of state so I flew to BWI to pick up the car. Chris met me at the airport, drove me to the dealership and had all the paperwork done and car "review" completed in less than 90 minutes. Hands down the most pleasant and painless car purchase I've ever made!

mdoordan

26 de dic. de 2011

I have been buying and servicing my entire families fleet of Lexus from Sheehy Lexus for over the past 10 years, even though we have routinely changed models from my personal car to my mother and father as well the entire team at Sheehy are always treating us like we are extended members of their family. The General Manager Paul LARochelle is always there and his team is clearly always on the same page, seamless perfection on how to treat people right!!

scanderson13

18 de dic. de 2011

i would highly recommend the lexus dealer for anyone who wants to buy new or used. we went there back in the summer just lookingfor a used car thinking we didnt want to spend as much as we thought lexus cars would be. they staff couldnt be nicer and more helpful.\we especially liked the service policy and with the price they gave us on a 2009 ES, we couldnt say no. we decided to buy a lexus andnot go to the acura or ford dealer. the price was affordable, the staff friendly, and the service policy couldnt be beat. i couldnt stop talkingabout our deal to our friends and family. amanda has called us about 6 times since we bought in may to make sure we were satisfied andhelp us with any questions we might have had. amanda and all the service coordinators i have met since we bought couldnt be morefriendly and helpful. the car washes are so nice as well. i would highly recommend this dealership and the lexus to anyone. my car ridesso smooth and is great on gas, which is why i was looking for a car in the first place.

Lyons3608

17 de dic. de 2011

Amanda was very knowledgable and helpful during my car buying experience. In addition after the sale was completed she was very helpful with additional questions and concerns . I'm totally pleased with the team they have at sheehy Lexus of annapolis.Thanks for a great experienceSincerely Jamie Lyons

Keith Wharton

15 de dic. de 2011

I really enjoyed the service I received at Sheehy, Ms. Clinton did a great job working with me and she had all the answers I needed to make my purchase. She walked me through each processing step and ensured that I understood everything I needed. The sales staff all were great and worked well with making every effort to make the deal I was looking for. This is my second Lexus purchased from Sheehy and I will be purchasing a third in the near future.Thanks Sheehy Lexus Team,KeithW.

gajack

12 de dic. de 2011

This was the second car that I bought from Sheehy Lexus. I was very impressed with Amanda Clinton's knowledge, friendliness, and professionalism. She was especially patient showing me the lastest technologically that came with the new car. She actually stayed late to go over everything and Continues to be extremely helpful when ever I have questions. She is a great asset to the dealership.

millrme

5 de dic. de 2011

My wife and I were very impressed with Chris' knowledge, friendliness, and professionalism. We were especially appreciative of the time and patience he displayed in familiarizing two technologically challenged baby boomers with our car's many high-tech features. We have already recommended him to a relative who is considering purchasing a new Lexus.

mdrambler

26 de nov. de 2011

It was a very pleasant experience buying a car from Erin Dzambasow. Also, Chris from finance was easy and pleasant to deal with. Both stayed after hours to complete my purchase. I believe Erin gave me a very good deal and the car was perfectly prepped when I picked it up. Even though I went to the dealership in my grubby work cloths, every one still treated me well. This was a true test of the dealerships attention to the person and not what they look like.

Wolfnbusch

14 de nov. de 2011

The sales person - Amanda Clinton- was super; very knowledgable, helpful, friendly, and informed us about the specifics concerning the vehicle, the facility, and the services. We recommend her highly.

cookjot

12 de nov. de 2011

Chris is by-far the best sales representative at Sheehy Lexus. I am glad he was the one to help us choose our vehicle! He made us very comfortable and we feel like part of the Lexus family! Thanks, Chris!!

andyb959

11 de nov. de 2011

Erick made the whole process an easy and efficient one. He did a great job of explaining the electronics, etc. The agency quickly got our out of state registration. I would highly recommend Eric Morris and Sheehy.

jessboehm

10 de nov. de 2011

We are very happy with our purchase from Sheehy Lexus of Annapolis. This is the second vehicle we have purchased from them. Shandrial Hudson was very helpful and went above and beyond to make our experience enjoyable. She took the time to sync my iphone contacts list, and show me the differences in my new navigation system. She even went the extra mile to bring me my spare key that I had inadvertently left at the dealership. I cannot say enough about their professionalism.Years ago, I had bought my first Lexus from a different area dealer, and had a horrible experience for one full year, before going to Sheehy Lexus. They corrected the situation on a car they hadn't even sold. We have always had great service from them, and will never deal with a different dealership.

dcabart

8 de nov. de 2011

Cory Stunkard, my sales representative, contacted me about trading in my 350RX 2010 for a 2012 model. As I was passing by the dealership the next day I decided to stop in although I really wasn't interested in trading at this time. Meeting with Cory for the first time, I was impressed with his ability, his approach (relaxed), and the way he went about laying out my options and price. I had him give me the necessary paperwork for me to take home and study over the weekend, which he did with no hassle. Most car dealerships want to keep as much paperwork from the customer as possible. I followed up with some additional questions over the phone and at the same time we came to an agreement as to the final price over the phone. This was the first time I made a final car purchase over the phone and Cory made it simple and pleasant to negotiate with him in this manner. Chris Willis did the final paperwork as to the financing and this was a pleasant experience as well. This is my third Lexus of Annapolis purchase and by far, the best. The Lexus Dealership of Annapolis, MD is the best in every way possible, from service to on going maintenance. Keep up the great job.

Gameofficial

29 de oct. de 2011

Amanda Clinton was referred to me by a friend and it was a pleasant experience. They accommodated my busy schedule as she brought the vehicle to me to drive and accept once I purchased the vehicle. She was extremely knowledgable and I benefited from her expertise. I look forward to working with her on service and operational issues.

ElizabethBergin

29 de oct. de 2011

I was completely satisfied with the purchase of my new Lexus vehicle. Amanda Clinton was extremely attentive and knowledgeable during the entire purchase process. Amanda made purchasing the vehicle a very pleasant experience. In addition, Amanda was very good with contacting me after the purchase to ensure I was happy with the vehicle and the purchase. I would and have already recommended Amanda to family members and friends. I am looking forward to a continued relationship with Amanda and the dealership with regards to the service of my new vehicle.

mark crockett

28 de oct. de 2011

Everything was ready when I walked into the door. Shandrial was great, no pressure and very knowledgable about the vehicle. All my dealings with this dealership have been excellent.

crazycropper66

26 de oct. de 2011

Chris was fantastic! He was very friendly and knowledgeable. They did not have the color of car I wanted on the lot, but Chris located one for in less than a day. When my husband and I returned to make the purchase, Chris had most of the paperwork completed so we did not have to waste much time on the paperwork. When we are in the market again, we will return to Annapolis Lexus and ask for Chris.

Johnson55

24 de oct. de 2011

Chris provided outstanding customer service throughout the process of purchasing my new Lexus. He is very knowledgable, personable and made sure every detail was taken care of. I would definiely recommend Mr. List to anyone looking to purchase a new Lexus!

thejenkins1

23 de oct. de 2011

This was luxury service,just like the luxury car that I purchased. Chris Martin was personable, informative, patient, and seemed really attentive to and sensive about our concerns. He was professional, honest, and knowledgeable about all aspects of the car; service parts, performance etc. Alphonso was helpful in the service department. He was concerned about my saety, my ability to have transportation as they worked on my trade i car. Amanda was very friendly and helpful towards selecting the best option for us. Sheehy is many levels of surrounding dealerships, including Va.

edenek

17 de oct. de 2011

This is the best auto dealership we have ever worked with. All of the employees arefriendly and knowledgable. Have been doing business here since about 1996 and we willcontinue to do so.

jmoneymaker

14 de oct. de 2011

I went to Lexus of Annapolis based on their reputation...I live in Northern Baltimore County, so it's a little bit of a hike. I had to pass 4 other Lexus dealerships just to get to this one.I worked with Cory Stunkard, and told him what I wanted. He said if you don't see what you want today: style, color, price...then we will find it for you. It took about 2 weeks, but it was well worth it. During those few weeks, Cory was in constant contact about what options they had. He was very knowledgable about the car(s).I picked up my knew car, and it was perfect!!!Bottome line: More than worth the drive...Ask for Cory!!!! -Jason (Parkton, MD)

mlynarski

13 de oct. de 2011

This was our third trip to buy from Sheehey Lexus of Annapolis and they were very patient with us, we never felt pressured and Rachael spent alot of time trying to find the right car for us. The whole staff especially Rachael are so easy to deal with and professional. This is our second car from Lexus of Annapolis and we love the car, staff, service and professionalism we get from this dealer.

snees22

12 de oct. de 2011

These Chris's are amazing. Chris Martin was intuitive, helpful and did everything he could to get me into my new (to me) car right away. I got SUCH a good deal on this car because of his persistence. And I know if I have any car questions, Chris would do what he can to continue to help me out. Chris Willis helped me through the paperwork quickly and efficiently. I am really happy to have such a welcoming experience every time I walk in the door; I actually am looking forward to keeping up with my regular maintenance.

Damommies

12 de oct. de 2011

I have been driving Lexus for years and love them...Rachael made it so easy for me to purchase a new one, that I had to do it...You feel like a queen at the dealership because of the way you are treated...My car was delivered to me at my house by Rachael, and she was ready to problem everything for me...Now that's service..Thank you, Rachael

Ken Baebel

11 de oct. de 2011

It was a pleasure to work with Rachael when we purchased our new RX 350. She was very professional and went out of her way to make sure that we were satisfied with the car. A delightful person. Thanks. Ken & Emilie Baebel

jcbergin

8 de oct. de 2011

I've been dealing with this dealership since I purchased my first Lexus in 2010. I can't think of a negative thing to say about its employees, their professionalism, their knowledge, and their friendliness. They make owning a car a pleasant and stress-free experience.

chap_sn

5 de oct. de 2011

From the greeting at the door, until the car keys were placed in my hands the experience was absolutely wonderful. Shandrial was a pleasure to work with, displaying the utmost level of professionalism, knowledge of product, desire to meet my needs and extreme patience as I narrowed down my decision on vehicle. Let me say that this is the first Lexus I have ever owned but I can honestly say with a smile that I am now a Lexus owner for LIFE! Look forward to working with you all in the future :)

Pjallen55

1 de oct. de 2011

Cory was by far the most helpful sales person we have dealt with in our car buying history, no hassle no pressure and provided us with excellent and timely advice to make our decision as easy as possible. We walked in with no intention of purchasing a car and left happy new Lexus owners. I would recommend this dealership and more importantly Cory to any others who are looking to purchase a car.

DQuarles

1 de oct. de 2011

I truly enjoy coming to Sheehy Lexus of Annapolis. The staff is always pleasant and accommodating. The service is always great. Chris Martin is the best salesman I have ever had thus far. He is very informative. He is very honest. He is very patience. He is just great! HE IS TRULY AN ASSET TO LEXUS! I have recommended him and Sheehy of Annapolis to everyone I know is looking for a new or used car.

tomcsee

30 de sep. de 2011

I had a great experience at Lexus in Annapolis. It takes a lot to impress me, but I can honestly say I was very impressed with Chris List. Chris's professionalism and knowledge was so much more than I expected, and coming from someone who tends to be hard to please, I was extremely pleased. I will be sure to send friends and family his way. Thanks again Chris!

bennet1956

30 de sep. de 2011

Chris List helped me in choosing the perfect car! I always wanted a Lexus and especially a convertible. Chris knew everything there was to know about the car and helped me through the entire process. This is my first Lexus and I am more than happy with the car and the experience at Sheehy Lexus. Even after the purchase I found I had more questions about some of the bells and whistles on this car and Chris was quick to help answer them. I will definitely come back when I'm ready for a new car! Thank you so much Chris!!

akrauss

30 de sep. de 2011

Chris was a great salesperson, he was knowledgeable and got me into the exact car I wanted for the price I wanted! I love my sexy lexy! =)

Ellen Blake

30 de sep. de 2011

I'm not originally from MD. Our family has owned 4 Lexus cars all purchased from the same dealer (new) back on Long Island. I have serviced my RX at this dealership before moving here when visiting friends and continued to do so after moving. When deciding to purchase another new car, I naturally looked here. I first met Chris on the internet. We corresponded for several months, about my options, telling him I definitely wanted another RX and it had to be BLUE. He sent me an e-mail saying a 2012 BLUE RX had come in and I went to take a look.When I met Chris "in person"it was a pleasure. The rest is history.I wasn't quite ready to part with my old car and I wanted wheel locks and protective coating put on so I went home. On Monday he brought me a loaner car, all the papers I had to sign,and took my older car back--that made it a little easier for me. He said my new RX would be ready on Wed. and I went to pick it up. He went over all the operating info. etc and did some demonstrations. He gave me phone numbers for any future questions. I would definitely recommend Chris as a salesperson.

Amanda Moore

30 de sep. de 2011

The appearance of dealership great, but wasn't sure what I would get as far as customer service. Very pleasantly surprised. It is becoming a rarity in this day and time to get great customer service -- your employee modeled it.

Bdavis1124

30 de sep. de 2011

Had a wonderful experience at the dealership. I was greeted by Chris Martin and he was such a huge help. He had all the answers to all my questions. He made car buying a great experience. I will highly recommend this dealership and Mr. Martin to all ny friends.

KMatthews

30 de sep. de 2011

Had a great buying experience with Sheehy Lexus. First time that I have bought a vehicle at this dealership and it certainly will not be the last. Sales staff was very knowledgable, friendly and honest. Had a great experience working with Chris Martin in trying to find the right vehicle for my wife.

tiffanyj0827

29 de sep. de 2011

Chris Martin was very professional . All of my questions were anwsered and enjoyed the friendly service that I recieved . I have no complaints just compliments. Even though I did not purchase a car I will be back to see Chris when I make my decision. Thanks again

Triciab1027

28 de sep. de 2011

This was my third purchase from Sheehy Lexus. I have worked with Chris List twice and wouldn't go anywhere else. I would highly recommend Chris and Sheehy Lexus to everyone I know.

Kimberpu40

28 de sep. de 2011

Sheehy Lexus of Annapolis was a excellent choice. I did my research and new what vehicle I wanted to purchase. Chris Martin provided excellent customer service from the time I walked into the showroom until I pulled off in my new ES 350. The environment was very nice and relaxing you don't get this kind of treatment anywhere else. I will be back. Thanks Chris

rmona423

27 de sep. de 2011

My wife and I were looking to get a new car and we ended up leasing an IS 250 AWD with Mr. Henry Fox. He was a great salesman to work with and matched a competitors price to get the deal done. The dealership is extremely nice and we look forward to driving our beautiful car around for several years until we do business again with Henry.

amharger

27 de sep. de 2011

Amanda was great in getting the car I wanted. She worked very hard to get me the best deal possible. I couldn't be any happier with this Dealership and my IS 350. I'm so glad That I picked Sheehy Lexus of Annapolis.I would recomend this the dealership and Amanda to my friends. Thank you !!

budgetleasing

26 de sep. de 2011

I have never felt so comfortable buying a car before. I was very worried about buying a $60,000.00 car, and did not know how to handle the transaction. Amanda explained everything to me and answered every question that I had. She walked me through everything from the start to the end. If I ever buy a car againI will only buy from her. I will purchase only from her no matter where she is.She is the very best sales person I have ever had. I hope more sales people could be like her. Thank You

zebrashark

26 de sep. de 2011

This is our 2nd purchase with Sheehy Lexus and both experiences have been fantastic. It is evident that customer service is their number one priority. They are willing to work with you and try to make sure you get what you are looking for. Our rep, Amanda Clinton, was fantastic to work with and she did everything she could to make sure we had a good buying experience.

frankroberts

26 de sep. de 2011

4th vehicle, sales experience is flawless, service is convenient, I'll be back. As always the performance of Sheehy Lexus of Annapolis exceeds my expectations.

mmtaylor

25 de sep. de 2011

we were not sure what we were looking for for our 16 year old's 1st car. and Amanda Clinton was able to show us a number of options within our price range. And our son could not have been more thrilled with the choice we made for him. We could not have had that success, of not only giving our son his 1st car and all are happy, but also of adding a nice, reliable, affordable car to our family, without Amanda's expertise. She is friendly and knowledgable and we very highly recommend her assistance to anyone car shopping.

jcwilsonmd

24 de sep. de 2011

My wife and I within the last year have purchased two Lexus' from Mr. List. Both were certified Pre-Owned cars, and the purchase process was easy and straightforward. Looking forward to the next purchase.

Addy3854

24 de sep. de 2011

It is a well rounded dealership; convenient, price, service, valet and my salesman was awesome! Cory did not pressure us. He was very knowledgeable about the vehicle. Being that we were about 1 1/2 hours away it was great to hear that they offered valet service. No hassles. Thanks.

wildfire22

24 de sep. de 2011

Mr. Fox was friendly,and professional. I was looking for a new car and he helped me find the right fit for me. I am looking forwad to a long releationship with this dealer and with Mr. Fox in particular. I would absolutly reccomend this dealership for it's sales reps.,and it's commitment to customer service

sugarhd

23 de sep. de 2011

On a recent trip to Sheehy, we met Mr. Fox. Henry was able to answer all of our questions and we felt he had a very through knowledge of the product. Henry was extremely helpful and pleasant. I would recommend anyone go to Sheehy of Annapolis and ask for Henry Fox. Execellent customer service all the way around!! I would definately use this dealer and sales person in the future.

trinee627

22 de sep. de 2011

I have purchased many vehicles in the past and this one far outshines any buying experience I have ever had. My sales person Chris List exemplifies the meaning of excellent customer service. He was very courteous knowledgeable and accommodating. It is service like this that will lead me to not only come back to this dealership but also recommend to friends. Dealership was 75 miles away but transaction was completed seamlessly without a hitch. Car was delivered to me and Chris even explained much of the features to my wife who hadn't seen the car prior to purchase. Thanks for great transaction and wish continued success to Chris.

Michael Banner

21 de sep. de 2011

Mr. Fox was very knowledgeable and friendly during the sales process. There was no pressure and he allowed us to look at our options and provided us with information that assisted us in making an informed decision. The negotiations were hassle free and very flexible. This was my second time purchasing a vehilce from Sheehy of Annapolis. I have found a home for purchasing my vehicles!

boompa

19 de sep. de 2011

Meeting Mr. Fox was a very pleasant experience, can't allways say that when dealing with salespeople. he is professional and very knowledgeable about the Lexus products.My father in law bought a Lexus from Mr. Fox a few years ago, he told me when I was ready to buy to go see "Henry", Iam glad i did.

aumielee

19 de sep. de 2011

I told Amanda Clinton what I was looking for and she was able to find that vehicle for me. She was even able to find a vehicle with more options than I thought I could afford at a great price. Ms Clinton was very knowledgeable and helpful.

amccally

17 de sep. de 2011

Henry Fox was a great salesman, he went out of his way to help me. He was very patient and explained everything to me. When I bought the car he showed me the inside and outside of the car and showed me how to use everything inside and out of the car. He even helped me program some things that I did not know how to do. I have bought several cars in my life time and he was by far the best salesman I have ever worked with. Thank you Henry Fox you are the best!

mlid234

17 de sep. de 2011

I purchased a used car and Amanda Clinton was my Sales Consultant. She was extremely knowledgeable on the Lexus models I was considering. Her experience with many other makes and models was very helpful in comparing Lexus with other brands. She was also very helpful in answering all of my questions about the sales process, pricing, and vehicle registration. I would highly recommend her for anyone looking at a new or used car!

shuffer

16 de sep. de 2011

I was in the market for the most environmentally friendly luxury car and the CT 200H from Lexus was the perfect car. Sheehy Lexus gave outstanding service to me in a very professional manner. Erick Morris was terrific and extremely helpful and reached out to me with no intense sales pressure and for any questions I may have regarding the vehicle. I was very impressed that as part of my dialogue in buying the car, I was introduced to Peter Paul who oversees the service area who again was very informative and professional. Having relible service for the next car I purchased was very important to me due my experience with prior dealerships and Sheehy has an excellent reputation.I would highly recommend Sheehy Lexus.

mark.gooden

16 de sep. de 2011

I have bought many vehicles over my lifetime and I never liked going into dealerships. I do not like the negotiation process and after buying a vehicle I always felt let down by the whole process. My experience at Sheehy changed that. I went in looking for a first car for my daughter. I saw one I liked but wasnt sure it was the right one. My sales rep didnt push me into buying this Lexus. We looked at many other options and in the end, over a week, we decided on that first Lexus I saw (mostly because my daughter loved it on sight). The sales process went smoothly, and even better, our sales rep is still working with us to correct any problems we may see after the sales. I will gladly recommend my sales rep to all my friends and, someday, will buy another vehicle from Sheehy

STUGCA

15 de sep. de 2011

I had some concerns and needed help. I wanted to speak to someone about an issue that I noticed as not normal, so I contacted Miss Amanda Clinton who assisted me with the purchase of my vehicle. Miss Clinton was busy with a customer but advised me that she would call me back.Miss Clinton returned my call and I explained my concerns by providing her with an overall time line understanding as to what occurred with my vehicle. Miss Clinton listened and took the time to understand. Miss Clinton then referred me to the appropriate service personnel, Miss Michelle Holdren.Miss Holdren allowed me to go into detail as I had explained to Miss Clinton. After a long detailed conversation, Miss Holdren advised me that she would have to call me back. Miss Holdren returned my call and provided me with a detailed understanding of how to resolve the concerns with my vehicle. My concerns were handled and the services were performed in an outstanding manner.I am very pleased with the professionalism of Sheehy Lexus of Annapolis and its employees. I am very comfortable knowing that when there is a concern, Sheehy Lexus of Annapolis will take it seriously. I recommend Miss Michelle Holdren, Miss Amanda Clinton and Sheehy Lexus of Annapolis for their outstanding services.

DEHockeyMom

14 de sep. de 2011

"Too good to be true" is what I've been thinking and that is why I waited a month to write my review, but I'm here to tell you that they are TOO GOOD and it IS TRUE! I HIGHLY recommend Sheehy of Annapolis due for the following reasons:1. Mr. Henry Fox was the most courteous and responsive sales person I've ever met. I'm a believer that "customer service is not a department but an attitude" and Mr. Fox exudes that mantra. I wanted a new 2011 CT200h and that vehicle is hard to find due to limited quantities. Due to Mr. Fox's diligence, my wait was short and I have the car in the color (in/out) that I desired! We drove over an hour to get the car and were limited on time due to a prior engagement and Mr. Fox understood that. He guaranteed that we would be out of dealership in about an hour and on our way home. He met that promise. That sums up Mr. Fox: he will deliver on all your expectations.2. No one wants to usually recognize the financing dept, but I do. I can't remember the gentleman's name, but he was quick with the paperwork and explained anything we had questions on.3. The Car: Lexus CT200h---LOVE IT! The car delivers on what it promises. I've owned mine for a month now and have not gotten less than 41mpg and my best is 44.5mpg. I commute 20min one-way to work on hwy and around the town otherwise. It handles like a sports car, rides low and smooth on the rodes, and for a hybrid has pep in its step when in 'sports mode'. I consistently get 400 miles on one tank of gas (in ECO mode & I'm not heavy on my take-offs but do ride at 65-70mph). I LOVE THIS CAR.Finally, dare I say I'm excited about my first routine service so I can go back to Sheehy?--yes, for some reason I can't wait to go back for a visit. If THAT doesn't tell you something, I don't know what does.

Shamrock09

14 de sep. de 2011

This is the first Lexus I leased from Chris List at Sheehy Lexus. Internet Sales Director Chris List and Business Director Chris Willis are true professionals in every sense of the word. Both take time to answer any and all questions,explain everthing in simple terms which makes the car leasing experience very smooth. I found the overall experience pleasant, low pressure and informative. Chris List was quick to respond to my emails and attentive. All the employee's that I came in contact with were very courteous. This is an impressive dealership who caters to the customer.

waterfront

14 de sep. de 2011

I had a great experience with Henry Fox when I visited your dealership.He answered all my questions with confidence.He was very knowledgeable of the makes and models available. I would recommend anyone to talk with him.

pfitzger76

14 de sep. de 2011

Henry was very courteous and professional. He was knowledgable not only of the differences in the lexus models I was considering but also their prime competitors. He was open and up-front about the major differences between the lexus and competitor brands. He offered a test drive, took my wife and myself on a tour of the dealership and service center - despite it being close to closing and knowing we weren't going to buy that day. I came back about two weeks later and did a test drive. Henry didn't pressure for the sale at all and deal negotiations were minimal with an good offer upfront. Working with financing was also easy and no pressure. Chris Powell showed me everything he was working on, not hiding any information or pressing for an up-sales. He worked quickly, clearly explained everything and had the entire transaction completed quickly.In a few more years when we need our next new car I plan to purchase from Sheehy Lexus (and Henry) again.

lweathers

14 de sep. de 2011

Amanda was outgoing and friendly. She was resourceful and knowledgeable about the model I was interested in and she immediately got to work to show various lease and purchase options. Amanda personifies customer service, before, during and after the sale.

solandina

12 de sep. de 2011

On a recent visit we had the pleasure of being serviced by Mr. Fox and he was very friendly and really knew the product line. We were so pleased we bought the car that very day. Without his careful help and support we would not have been able to make that very important decision. Sol and Ina Rothstein

jhimelfarb

12 de sep. de 2011

There is not enough room on this page to express how impressed my wife edith and i were by mr henry fox...the man is an absolute gift to the automotive sales world. Never have we met a car salesman as polite, considerate and just an all around helluva nice guy....henry fox gets my vote for president!!!SincerelyJosh and Edith Himelfarb

tommyhiggins

11 de sep. de 2011

I recently lost my car to damage caused by Hurricane Irene and was in need of a replacement. We spent many hours looking on the internet and were still undecided as to what to purchase. We were referred to Amanda Clinton by our good friends who had recently purchased a RX350 from Amanda. We arrived at the dealership Saturday about 11:30 PM and met Amanda. We left about 3:30 PM with an Lexus RX350 and are very pleased. Great car and great service. Thanks Amanda for your help! Tommy and Lee

falkeg

10 de sep. de 2011

This is our 3rd lease/purchase from Sheehy Lexus of Annapolis and it was the easiest one thus far. We keep returning to this dealer because we're either extremely pleased with the deals and service they offer....or we're really stupid :-)All kidding aside, we've never had such outstanding service before in the many, many years we have been purchasing and/or leasing vehicles. What makes this dealership so unique, besides incredible employees is their service. We live close to 90 miles away and whenever the vehicle needs service, they send up a driver with at least an equivalent loaner car for the day of service and swap again when they deliver the serviced vehicle....at no charge (except, of course, for the service performed to the car).Each time we purchased our vehicles online with the assistance of several phone calls and did not need to ever visit the dealership. Papers were signed in our home when the car was delivered to our driveway....and Shandrial Hudson even programmed our garage door opener, radio and Bluetooth while here. You just can't beat that....and the price of the vehicle beat all other dealers to which we compared them.Unless we decide to switch the type of vehicle we drive, Sheehy Lexus of Annapolis will always have a dedicated customer.As an aside, employee attitude always flows down from the top and Paul LaRochelle, the General Manager, is absolutely dedicated to the ultimate in customer service. It's no wonder the dealership operates so smoothly. Everyone works hard to meet his standard. Thanks, Shandrial, for making this experience so sweet and memorable,Dr. & Mrs. Gerald I. FalkeHagerstown, MD

jasp

9 de sep. de 2011

My wife and I recently purchased a LX 570 from Sheehy Lexus with the assistance of Richard Lunz. As we later learned, Richard was a top-notch chef in his former life and the attention to detail that secured his success in the restaurant business was extremely helpful and comforting during the car-buying process. He was very attentive to our needs, answered our questions with honesty, and was an all-around pleasure to work with. We were also extremely impressed with the level of personal customer service that the dealership provided. We highly recommend working with Richard at Sheehy to our family and friends, or anyone who is interested in enjoying a no-hassle car buying experience from a superb dealership.

ksiska

7 de sep. de 2011

I have purchased numberous vechiles in the past and I found this dealership to be extremely friendly and non-pushing when it come to purchasing a vechile from them. The follow-up service has also been outstanding.

kumarb

5 de sep. de 2011

Richard Lunz was our sales associate and he is a truly a professional. He took his time to explain every detail of the car that made our decision to settle for the RX. When it came to negotiating the price, I had in my mind what I would pay for the car as I always believe everyone has to make some money and though there was some back and forth I got what I wanted and Im sure the dealership was satisfied with their markup. In negotiating the price too Richard was not pushy but acted in a very professional manner. Thus I was very happy w/ him and is a good sales associate. Chris Wills was the Business Manager who undertook the paperwork. I have bought many cars for pleasure and business and Business Managers always try to convince and force one to buy addl products such as paint protection etc. Chris not once pushed any product until I asked him why he did not. In addition, he was expeditious in handling the paperwork and was just a pleasure to be with to close the paperwork. I was indeed very happy w/ him too.

lindamt

4 de sep. de 2011

Amanda was very informative and helpful. She answered all of our questions and helped us through the entire process. I would highly recommend her to anyone!

stezem

4 de sep. de 2011

I had spoken to Tara by phone and email before coming to the dealership and she was helpful and friendly. She was not working the day my wife and i went to Sheehy, so Dave Davies worked with us all afternoon. He was extremely knowledgeable about the car, and we had an excellent test drive. He offered to help in any way he could to take care of the paperwork from my trade in as it was a company car and the transaction was not straight forward. What I thought was going to be complicated was seamless. Also, I was given a very fair trade in value.

stephenwalz

3 de sep. de 2011

Our experience in purchasing a certified pre-owned Lexus at Sheehy was, as usual for this dealerhip, outstanding. Our salesman, Mr. eric Morris, listened to what we were interested in and very quickly identified a car that we wanted, not just one that he was interested in selling. He took great pains to explain all of the features of the vehicle, went with us on a test drive and demonstrated these features. He conveyed our price and purchase considerations to the sales manager and we ended up with a car that we wanted, a relatively favorable trade-in and a purchase package that we were comfortable with. He stayed with us throughout the entire purchase experience and was still at our side as we transferred our belongings to our new car and got ready to drive away. Our experience with Eric was typical of the outstanding service we have come to expect from Sheehy Lexus of Annapolis

mla0923

2 de sep. de 2011

Chris was very helpful and reasonable to work with. He created a no pressure atmosphere which is needed when making a purchase that huge. He was extremely knowledgeable and understood my needs. He strives to put you in the right vehicle for the right price. He was down to earth and easy to talk too. Has the perfect personality for selling cars. I would highly recommend him to others that are looking to buy a Lexus. I am 100% satisfied with my purchase and would not change it for the world. Thank you Chris!

YSBROWN

1 de sep. de 2011

Richard Lunz was extremely helpful and knowledgeable about what I was looking for in an automobile. He explained everything in detail and made sure that I was fully satisfied before moving forward with me purchasing the car. I was very impressed with his professionalism and personal touch in providing great customer service. My husband (Joe)and I love my Lexus and have recommended friends and family to the Sheehy Dealership in Annapolis. I look forward to doing future business with Richard and the dealership.Thank you for your first class service.Yvonne Smith Brown11709 Capstan DriveUpper Marlboro, MD 20772-3926

pramseur

1 de sep. de 2011

I can't stop smiling!My whole experience has changed my opinion of the car buying process. I was very happy with the service I received from a sales perspective. I was introduced through a web inquiry, received an immediate response. Upon arriving to the dealership I was greeted with smiles and Chris understood EXACTLY my needs and put me in the Certified Used vehicle of my dreams. Chris' ability to take in my needs was what sold me on buying my new vehicle. The atmosphere of the dealership was what convinced me that Chris was guiding me down my 'yellow brick road'. I am home in my new Lexus.My new car is immaculate. I does not feel or look previously used. My new car rides like a dream. I am on cloud nine when I'm driving. When I park and get out I feel so important.I appreciate all the the Sheehy Annapolis Lexus dealership has done for me and just as a good friend referred me to them I will refer others.I can't stop smiling!

DeniseLee

31 de ago. de 2011

My husband and I visited Sheey Lexus of Annapolis in search of a LS 460 L. We were greeted with pleasure by Chris Martin. Chris showed us around the lot, we test drove a few cars, but did not purchase a car on our first visit. Chris willingly offered his contact information and assured us that if and when we were ready to purchase a car or needed help finding a car to let him know. My husband kept in touch with Chris and long story short: Chris searched high and low, far and wide to meet my husbands specific demands. Needless to say Chris is a very motivated, knowledgeable and customer friendly salesman. We purchased a great vehicle and after the sale Chris ensured to give my husband a check-up call to make sure he was pleased with his new vehicle. I would definitely recommend all of my family, friends and associates in search of vehicle to visit Chris Martin at Sheehy Lexux of Annapolis.

robmd

31 de ago. de 2011

Words cannot express how satisfied I am with my buying experience at Sheehy Lexus. I initially went to just look at some vehicles and see what was available. I was happy to see a car I had been contemplating was available, other dealers had none available. I ended up leasing the vehicle through Richard Lunz and came home a VERY satisfied customer. Not only was this all done to my satisfaction, but they did it while out of power due to the storm. The experience was flawless. Not having power didn't deter them at all from being polite and professional. I would highly recommend anyone to visit them for their vehicle needs. If they can do this great with no power I can only imagine how great they are with power.

Happynewlexus

30 de ago. de 2011

Buying process was smooth, fast and good price with a fair trade in.

Brogan

30 de ago. de 2011

Best car purchasing experience I have ever had. That's why I keep going back to Sheehy. We have purchased 5 lexus cars over the years and all from Sheehy. Their service is A1 and always consistent.

VBL II

22 de ago. de 2011

My experience with Sheehy Lexus of Annapolis was outstanding. Kelly Hollis was my sales person and truly was a joy to work with. She was extremely knowledgeable, courteous and professional. I have never had more fun purchasing a car. I look forward to working with her again.

mashupp

22 de ago. de 2011

We can't tell you how happy we are with Sheehy Lexus. This is an absolutely fantastic dealership. They are thoughtful, attentive and extremely professional. This review encompasses the whole range of service from sales through maintenance. In particular, I would like to commend Rachel Holderied of sales. She listens carefully and then ensurea that you are absolutely satisfied. She has become a friend who we trust to look out for our best interests. Great service and an incredible car!

nflj

16 de ago. de 2011

Erick has worked with me to buy two preowned Lexus vehicles. I trust his opinion and professionalism to find the best car for my needs. He seems to know all makes and models of the cars on the lot and is very knowledgeable about financing, warrenties, and other matters. He does not push or cajole and is patient about purchasing decisions. Erick also sold my husband a new Lexus GS and passed my husband's "professionalism" test when he evaluates sales representatives.

susanst

15 de ago. de 2011

I first read about the new CT200h hybrid in March and went to the Lexus website to build my dream car. Shortly thereafter, I was contacted by Chris List and an almost 5 month email friendship began. There were no models to test drive at the time and the tsunami that devastated Japan also devastated my attempt to purchase the vehicle. I put a deposit down and was put on a wait list for my car. At some point, Sheehy had a car available to test drive, so we made the almost 2 hour trek from Southern Maryland to Annapolis. I knew I had made the right decision after I had the opportunity to drive that car. From March until my car arrived in August, Chris and I were in frequent email contact about where I was on the wait list and he faithfully answered every question I had about the car during that time (he even put up with my quirky sense of humor). At another point in the waiting period, I was sent a new iPod Shuffle from Lexus - I don't know if that was from the dealership or from the larger Lexus company, but it was a nice touch to let me know that my patience was appreciated. On the day that we went to finally purchase the car, Chris greeted us at the door and led us to see it - he had put a big red bow on it! I have been to many dealerships where the purchase of a new car took the better part of the day. But Chris had handled almost everything before we got there and we ended up spending a little less than 2 hours there (about a half hour of that was spent in the vehicle reviewing the navigation system and other technology). The process at Sheehy was definitely streamlined and well-organized. Because of the service we have seen thus far, I would definitely recommend this dealership to friends who are in need of a new vehicle and should I ever be in the market for a new car in the future, Sheehy of Annapolis will be the first place I contact.

Kdbyrd18

11 de ago. de 2011

Considering this dealership is about an hour away from my home, the only thing that brought me there was the exact car I was looking for. After purchasing my car there and experiencing outstanding customer service, I would certainly return there for future purchases. It didn't have the typical car sales feel of pressure and uncomfortabaility.

duvall

10 de ago. de 2011

I am a very happy customer. The first Lexus I bought in the Fall of 2009, I was very impressed with the dealership and Erick Morris, our salesman. The major reason for buying at Sheehy was our salesman, who is friendly and easy to work with. He introduced us to the key members of the staff who were also very welcoming. The second major reason was the facility, which is clean, well maintained with a very comfortable waiting area. When I bring my car in for service, the staff is ready to provide excellent customer care. I wish all dealerships would use Sheehy as their model. In the Spring of 2011, Erick Morris, our salesman called with a very good deal to trade in my 2010 model for a 2011 model. We came in, looked at the available stock and drove away in a new car with no pressure or hassle. And lastly, someone always calls after each visit to see if everything went well. Dwaine Duvall

CNicholson 555

2 de ago. de 2011

The overall experience was excellent. Erick, our salesperson, was personable, detailed, and attentive. Management made sure that they were available for additional assistance, if we had any questions or concerns. The price was marked good, because we feel we did not get a fair price on our trade-in of our minivan. Otherwise, all the other components of purchasing the new RX 350 went well. Erick followed up with e-mails and phone calls to check on our progress in the operation of the vehicle. He offered additional demonstrations on any facet that we had not mastered, especially with the navigation and other settings.

Ladybug123

2 de ago. de 2011

What a terrific experience! This dealership, Shandrial in particular, exceeded my expectations on all levels. At my initial phone contact with Sheehy of Annapolis, I was pleasantly surprised to find them upfront and honest about the status of the vehicle I was interested in. I'd been to another Lexus dealership in the area and the exchange left me unhappy and uncomfortable.Shandrial walked me through the process, advised me of the options available and maintained frequent communication as I waited for delivery. In the interim, I visited the dealership to familiarize myself with a similar vehicle and another member of the team assisted me (Chris). He was very knowledgeable, friendly and courteous. When my vehicle arrived Shandrial made the purchase process simple. Her easy and pleasant demeanor made my purchase stress free. Overall for professionalism this team gets the highest rating. I would defineately purchase from this dealership in the future. Thanks again.

eyeball1194

1 de ago. de 2011

I have worked with Lexus of Annapolis for my past 8 cars. Their legendary service is addicting. For a change I considered leasing a Kia Sorrento this go round. The dealership experience was so negative that I came flying back to Lexus of Annapolis.They have been uniformly great.

ebertsan

1 de ago. de 2011

Rachael Holderied took excellent care of me and made my purchase of a previously owned SC430 as easy as could be. Between her and Al Trojanowski, they kept their eyes open for an SC430 for well over a year and put in me in the perfect car. There was no hassle, only superb customer service. Rachael also went well out of her way to research some of my unusual questions about aftermarket options and was always quick to respond with valuable information. We have another Lexus purchased form Al, which was also an easy buying experience. I will also say that the service department has been truly exceptional -- they consistently exceeded my very high expectations in all regards. I absolutely recommend this dealer, Rachael Holderied, Al Trojanowski, and the service department with my utmost enthusiasm.

CDPMD

30 de jul. de 2011

I had contacted Sheehy Lexus regarding a certified pre-owned Lexus RX350 that I had been looking for. I searched cross country for the car, so I know the car very well. I am also a lexus forum member, with great "inside information" regarding dealers and how much they truly make on cars, as well as how much can be negotiated, etc. With this in mind, along with the previous 4 Lexus cars that I have owned, and the countless Toyotas, needless to stay I'm no stranger to the brand, nor cars.I had given my offer, based on what CPO's go for for that car, in a proper certifed pre-owned condition. We eventually agreed to an offer. Based on Tara's eventual great misinterpretation of the car via email/and photo's of the car, I had given my offer. As she knew, I live 800 miles away (round trip) and that I needed proper honest information on the car. She described the car as having a "tiny tiny scratch". She took pictures of the scratch, as I have saved in my email, showing nothing there. Figuring that this is really a non-discernible, and based on all the false information (which I find out later when I see the car in person), I decided to pursue this car, and leave the other cars I have been looking for, and put a deposit down.I drove 8 hrs, stayed in a hotel overnight, then went to see the car the next day. The "tiny tiny scratch" as she misrepresented greatly was actually an arms length scratch, with satellite scratches around it. It was touched up by touch up paint to make matters worse, which looked horrible. Also, there were many other scratches, dents, and dings, etc that I decided to forgive as it is a used car. However, it is a certified pre-owned, and it should have been taken care of before I got there. In fact, per my email, I told her repeatedly that I'm not in a rush to pick up the car, and that all issues should be taken care of. She lied by saying the car was ready and that I should come by the weekend ASAP.I was so fixated on the misrepresentation of the scratch, and the long driving that I was really upset. Unfortunately, being stuck test driving the car during a rush hour weekend traffic, as well as having the car in service for condensation of a headlight, didn't let me thoroughly inspect the car as I planned. They knocked off $100 claiming that fixing that scratch, with their discount, would be $130, which was another lie, as my body shop that I go to said it was at least $700 to repair. Interestingly, it seems as if she took a picture so close up of a non-problematic part of the car, with the flash on, to portray no issues of the scratch (email with attachment saved). After arriving home, I noticed that there were huge curb damage to the wheels, and that it even looked like chunks were missing from a few wheels. ALL of the wheels had bad, unaccecptable curb rashes. When I contacted Tara about the issue, that's when her true side started to come out. She was very misleading, lied about everything, and was very not helpful. She told me that they would give me their discount but that I would have to come down and drive 2 days, 800 miles for the wheels to be repair. Keep in mind this should have been taken care of as part of the certified pre-owned process. I also didn't get a certified pre-owned checklist, which per lexus.com (available in a pdf format, stating "dealer copy, and customer copy"), lexus customer service, and forums all say you, as the customer, are supposed to receive. It basically shows the 161 point checklist showing either the item inspected was up to lexus standards, or if it had to have been repaired or replaced. The dealer purposefully didn't include it in my folder. When I asked tara about it, she said that they "...don't give that checklist to the customers". Also, she made a mockery of me wanting to do a throughout inspection of a 30K used car. Are you paying me for the car? I didn't think so.It seems what the dealer did was cut many corners to make it certified, and only did the repairs that they could bill Lexus for, to make the biggest profit margin on the car, and not care about the customer. It is a car sales to them, but it is a car that we will own for many years. I didn't expect this type of "used car salesman" behavior based on the reviews on this website, but unfortunately, it seems that they must pull a lot of "fast ones" to customers not in the know. I have contacted the general manager of the Lexus dealership, and he didn't care to return my phone call to discuss these issues. Goes to show the true face of the dealer.Unfortunately, I've learned my lesson the hard way, but I really do hope that a potential customer of Sheehy Lexus will read this, and really do a throughout inspection of the car, and I would urge the customer to actually deal via email to have everything in writing, as they will say one thing in the email, and another thing on the phone. If you do plan on having any interest on a car that they have and you live far away, I would really hope you either have proper documentation/pictures and make sure you have in writing that a deposit is refundable if not as described, or better yet, have a family/friend/forum member inspect the car for you before hand. I look forward to the survey that Lexus is going to send me via mail, so I can voice my concerns of this dealership that cut corners to maximize profits, without helping customers, or doing what is right regarding the certified pre-owned process. Chris List actually had the audacity to try to rip me off in a response email stating they would offer $100 to repair all the wheels. Um, I'm not sure what decade he's living in, but $100 would take care of 1 wheel, NOT including re-mounting and balancing. Now I am stuck with now wheels that were supposed to be taken care of as part of a certified pre-owned process, and they cost $500-600 to repair. I'm also stuck with scratches that look horrible.I will definitely keep sheehy lexuus in mind, to avoid, for my next lexus purchase. I will inform my colleagues at work, and I've already informed my fellow forum members of this situation.

hhhart

30 de jul. de 2011

Haven't purchased a car in years. I decided to purchase a Lexus/BMW/Audi. I pass Sheey at least once a week while traveling back and forth to work. I decided to stop in and take a look around. Boy, was I glad I did. I was looking at a Matador Red GS 350, it was/is absolutely beautiful. Mr. Fox came right out, introduced himself and told me about the vehicle. I was with a co-worker who was also admiring the car. Mr. Fox retrieved the keys and we went for a test drive.Game, set, match, it was all over.Between Mr. Fox' courtesy, and attention and the beautiful vehicle, it was a great experience.Thank you Mr. Fox and Sheey!

Rdc1111

30 de jul. de 2011

Chris was very knowledgeable, friendly and professional. He explained the car specs extremely well. We were overall very impressed with his professionalism and his personality. We will definatelly highly recommend him going forward. Thank you for a great experience!

gkyeboah

30 de jul. de 2011

My wife and I bought two cars from Amanda in a one week. I thought the approach that Amanda took with my wife and I thru the car buying process was exceptional. From the onset, Amanda asked us the write question and she listened. She was good at providing us with all the options (pros and cons of each) and allowing my wife and I to determine what was best for us. She was genuine, friendly, very responsive to our questions. Even I after the purchase, she has called us to see how things were going. Overall she made the car buying process smooth and I have refer her to my family and friends.~George

ccmorgan

29 de jul. de 2011

Even though I had to wait several months for my new Hybrid Lexus CT 200h Cory kept in touch with me and the whole process was very easy and pleasant. The dealership is beautiful, clean and comfortable. Cory was very patient with me trying to learn all the new things on the Hybrid. He was able to answer all my questions and reassured me that I could learn the car. Cory delivered the car to me on the eastern shore on a Friday!I had previously visited the Towson Lexus and could not find anyone to wait on me. They were actually a little rude about trying to get me on a waiting list for the hybrid, and it was their loss as I did buy one in Annapolis.I would recommend the dealership and Cory to anyone looking for a car!Carol MorganBetterton, Maryland

robieram

29 de jul. de 2011

they are very friendly and really connect with you on a personal level, you arent just another costomer you are a person with a name. they are also able to work with you

gayledilla

28 de jul. de 2011

One of the best experiences I've had buying a car .. I would highly recommend this dealership to my friends and family. Cory couldn't of been nicer ..Jamie

angie y

28 de jul. de 2011

The experience that I received was exceptional, I would recommend the dealer Amanda and Lexus of annapolis- I have already told several of my friends and co-workers who are looking. forward to meeting Amanda.

ErnieMPierce

28 de jul. de 2011

I had sent an email via the internet and received a response from Shandrail Hudson. Ms. Hudson worked with me from the beginning until the end. She was very courteous and displayed the utmost professionalism that I have witnessed in years. She is awesome. I have my new Lexus ES 350 and am really proud of my new purchase. Thanks Shandrail and Chris Powell in making my day!

usna2011

28 de jul. de 2011

Showed up to the dealership and was not pressured into buying. Chris Martin answered all the questions we had about the IS250 and informed us of all the other safety features the car had. He did not pressure us into buying a car but did mention all the reason why we should buy from his dealership. After searching around prices were similar to other dealerships, but this dealership had more to offer and he provided us with a great shopping experience. Test drove 3 cars and walked out with a IS250. I have taken the car back to get service and the service department is just as good as their sales department.

jrbproducer

27 de jul. de 2011

I've never had a bad experience with Sheehey Lexus of Annapolis. This time I worked with Rachel Holderied. She called me on a Thursday with a deal I couldn't refuse and I had my new RX350 on Saturday. She stayed true to her word and did everything possible to make my experience even better than the last. I'm always amazed at the no hassle, no pressure atmosphere at Sheehey of Lexus. Even the trips for car servicing are a joy! I'd recommend this dealership to anyone interested in a Lexus. Don't settle for a bad experience when you deserve better. Go to Sheehey Lexus of Annapolis!

brandon s.

27 de jul. de 2011

Cory is the man !!! He sealed the deal with tact and I didn't get jacked !!!!! Cory was very helpful with the option selection and I he showed me everything I needed for maximum enjoyment.

jhsherr

27 de jul. de 2011

I contacted the Sheehy dealership by phone as it is quite a distance from my home. Rachel became my contact person for potential purchase of a GX460. She was very knowledgeable about the vehicle and pricing options. She was very accommodating to my schedule to test drive and evaluate the vehicle. The vehicle I was interested in was on order. Upon receipt of the vehicle at the dealership, Rachel and another staff member delivered it the 90 miles to my town and completed the sale. She explained all of the features and helped me setup my phone and music through the Bluetooth.I couldn't be more pleased with the experience!

janmedwards

27 de jul. de 2011

I recently leased a Lexus IS 250 from Sheehy Lexus of Annapolis and worked with Rachel Holderied. I found Rachel to be extremely knowledgeable about the vehicle as well as finance options. She was very thorough and has followed up with me several times since the transaction to see if I had any questions or needed help with anything. I feel like I have someone who is really looking out for me as the customer of the dealership and of Lexus in general. Highly recommend this dealership and Rachel in particular.

thuntt

27 de jul. de 2011

I recently purchased a 2007 LS460L from Cory Stunkard. This is my 4th Lexus and the 2nd that I have purchased through Cory. Currently I live in Tampa, FL however I purchased my 1st Lexus from Sheehy and Cory over 12 years ago. Because of the customer service I received from Cory and from Sheehy my loyalty lies with them. Cory has kept in touch with me over the years and new exactly what car I was in the market for. He located the perfect car, in constant contact with me and shipped the car to Tampa. I couldn't be happier. Even though the sale is complete and I live in FL Cory continues to check in with me to make sure everything is going great with the car.

jperlyrisr

27 de jul. de 2011

On entering your dealership you are greeted with a smile and a handshake. I said I had an appointment with Amanda Clinton. She has both the personality and knowledge to be an asset to your dealership. Amanda had a vehicle for me to look at and test drive. She seems to know what you are looking for. Paper work done and shown the service department. I left with my new car and am very pleased with the vehicle.

V. Wallace

26 de jul. de 2011

Cory welcomed us at the door and took us on a tour of the facility especially pointing out the service department and what they had to offer. We explained what kind of vehicle we were interested in and he began to show us the cars and then encouraged us to do a test drive. We needed a car with in a few days and he found us the exact car and arranged to have it shipped to his dealership. We got the car in a few days and he has contacted us twice to see if we have questions.

smiceli

26 de jul. de 2011

This is clearly a flagship Lexus Dealership. From the sales floor to the shop floor and especially to the professional staff, Sheehy Lexus has topped any car buying experience I have ever had. I walked in with a unique problem and a short schedule and they pulled out all the stops to make me a great deal. While I was under pressure to close a deal, the pressure didn't come from them. In fact, their support relaxed that pressure as we worked to a satisfying conclusion in a brief time. While they are not the closest Lexus dealership to me, I am happy to travel there for my follow up maintenance. Great job Sheehy Lexus - I'll be back.

nancyrut

26 de jul. de 2011

From the minute you walk in the showroom, through the buying process, and then continuing throughout your ownership of your Lexus, Kelly Hollis and this entire dealership is superb!

frenchie207

26 de jul. de 2011

I felt that the entire process of purchasing my new Lexus Hybrid was very pleasant. Our salesperson, Rachel, was knowledgeable, helpful and a pleasure to work with. I am a repeat customer at this dealership and I have every expectation that I will be dealing with them in the future.

sesnorthern

26 de jul. de 2011

I loved my experience with Lexus of Annapolis. My sales person (Chris Martin) was awesome with all aspects of the delivery of my RX 300. When I had to bring it back for follow-up items he made sure I had a loaner (he even brought the loaner to me!!!). I am glad I joined the Lexus family and I look forward to when I can upgrade to a newer model.

Arthur D. Paul

26 de jul. de 2011

From my first visit to the delivership I have been amazed at the friendliness, customer service, and facilities. Once I located a certified vehicle that I liked, there were a couple of concerns and questions all of which where addressed quickly and to my satisfaction. Cory Stundard is an extremely helpful, patient, and sincere salesman! He went a step further and accompanied the driver when the car was delivered and gave my a thorough overview of the cars capabilities and even helped set up the garage door opener and bluetooth connection. I would not hesitate to buy another lexus and I would definitely want to work with Cory. My overall experience with Sheehy Lexus of Annapolis has been outstanding and I'm looking forward to a long relationship!

Mustang50

26 de jul. de 2011

I had the most amazing experience at Sheehy Lexus. The salesman were very professional and have kept in touch to make sure my vehicle purchase was everything i expected. i will continue to purchase vehicles from Lexus and most importantly Sheehy Lexus of Annapolis

kathleenferris

26 de jul. de 2011

Amanda Clinton was very knowledgeable, and answered all the questions I had. After receiving the car, Amanda called and told me to come in to the dealership anytime I wanted if I ever had any questions about the car. There was a scratch on the car I purchased and Amanda arranged an appointment for the service department to fix it. It was fixed in a very timely manner, and you would never know there was a scratch on the car.

sabrina007

26 de jul. de 2011

The salesman and service staff are always very diligent and proactive. I appreciate the sales calls when my lease expired, inquiries or new purchase opportunities and the service calls for oil changes or recalls. While I think the models dont offer the same variety as other luxury cars, I prefer the service and overall staff of Lexus than any other company.

JenniPatton

26 de jul. de 2011

Usually I dread car shopping. For me a car is a very big purchase. As a woman with little working knowledge about cars and car buying, I feel intimidated and overwhelmed. When I mentioned at a party I thought it was time two buy a new car, no fewer that two friends recommended I call Dave Davies at Sheehy. As soon as I walked into to Sheehy, Dave was there to greet me and immediately he made me feel comfortable with his warm and welcoming handshake. It was clear he knew about his cars and he wanted to know about what I was looking for. I now recommend Dave to all my friends, too. Dave is faithful about keeping in touch by mail - one of these days when it's time to buy again, I'll certaily call Dave.

jsgoins

25 de jul. de 2011

Amanda was very informative and helpful and made the decision to go with a Lexus a no-brainer. She has already followed up on our purchase and has offered her services in the event we may need them.

montvalegolf

25 de jul. de 2011

Barb Hoban has been our sales rep for the last 5+ Lexus vehicles that we have bought/leased thru Lexus of Annapolis. The entire process has always been super smooth and efficient.

bdews30

25 de jul. de 2011

Kelly was extremely patient, professional and knowledgable about the car that I wanted. She spent a great deal of time working with me locating the vehicle I wanted for the price I could afford, and explained every option and/or control functions in my new Lexus. I would definitely highly recommend her to any of my friend and associates. She is the best!!!

kami.banks

24 de jul. de 2011

Dave was very knowledgeable about the car and helped me quickly walk away with the car I wanted. I appreciate the service Sheehy offers both in sales and service.

clscholz

23 de jul. de 2011

Amada was very professional and through. It was a pleasure to do business with Lexus and our saleswoman, Amanda. The Sales manger, Al T was also helpful and accomodating.

ealmes

23 de jul. de 2011

A very positive experience. Very professional yet friendly. Answered all questions, the salesmen knew the product and followed up after the sale to resolve any problems (which there were none) I will come back in the future