Wootlarz

11 de ago. de 2015

I went to buy a new car after my old Ford Taurus finally bit the dust, and I was extremely happy with the customer service and the selections that they had there. The Salesperson worked one-on-one with me to help me get the best affordable deal that we could get, and he also went out of his way to make sure I was completely satisfied when test driving two of the cars in question, one of which I ended up buying. The financing department took care of the rest, and got me a great deal which I am very happy with! These people are excellent!

yolo

29 de jul. de 2015

Uneducated salespeople - they don't even know their inventory ; financing a joke - I have over 800 credit score and they got me their "best" rate , all I can say is they must be taking kickbacks from their finance companys - STAY AWAY FROM ALLY FINANCING " - I sold the car that I bought from them just to get away from ALLY - I wouldn't recommend this company - go somewhere out of Warren County to get a fair deal on a car.

bvelo

22 de mar. de 2015

Awful, shady service and deceptive marketing practices designed to lure customers with false promises. This dealership excels in giving car salesmen a bad name. I advise you buy your Ford at another dealership.

Jonnateghi

7 de feb. de 2015

Went for a used vehicle visit and as we looked at several vehicles was told many times the Internet price is it. The quality of the product compared to other dealers and where we ultimately bought was subpar. Used vehicles were detailed poorly and did not show well.

Nicie C.

21 de ene. de 2015

Okay, while we have purchased 3 vehicles from here, all within a year and a half time period, I now have to do a review based on recent experiences. During the fall of last year, due to our history with Shenandoah, we reached out to them regarding purchasing a used vehicle. Payment was to be cash. Ashley was unresponsive. Justin Mooney was fantastic and tried to help as much as possible, but he is not the salesperson. When he reached out to Mike, the used car manager, Mike was unresponsive, even to this day. Due to their lack of concern for a great customer, I then emailed Doug Stahl with my concerns and let him know that due to Ashley and Mike's unresponsiveness, they lost a sale. Response? None. The staff they got rid of before this bunch did much better customer service. That said, we love the service department, as they are responsive and do things as expected without issue. They are very informative and will provide as much help as possible. We will continue to use them for our service needs, but many things will need to change before returning as purchasing customers.

Jessica

16 de ene. de 2015

I purchased my new F150 a few months ago from Shenandoah Ford. I had by far the best car buying experience i've been through! A young gentleman named Charles was our salesman and he worked magic.My husband and I came in looking for a used car and left with a brand new F150 that we never thought were possible for us. Our salesman even helped us load up our stuff! I recommend anyone and everyone to Shenandoah Ford and to Charles.

Catherine

15 de ene. de 2015

Staff are very courteous and professional. Work is done on time and time is taken to call if there are issues,regardless how minor, to discuss.

Sandra

11 de ene. de 2015

My salesman, JJ Tyson, worked very hard at getting my payment to where I needed it to be in order for me to get the card I liked. I had my Dodge Neon since October 2000 and it was definitely time to look into getting something else. JJ listened to what I wanted and didn't want and found the 2013 Ford Fiesta. His main goal was to find something that I could afford and be happy with. He succeeded! I love the car!

Barbara

10 de ene. de 2015

The personalized care, I'm a widow Bob and Keith make sure that I get the best care for my car

Jeanne

4 de ene. de 2015

Great service. Always goes above and beyond for your customers and very timely. The staff are always very friendly and have a way to make you feel important.

Bassoonlady79

2 de ene. de 2015

Ashley Chapman was super nice, understanding and interacted well with me and my 3 year old daughter. The dealership was lovely and the new cars were very nice. The used 2006 Ford Explorer Eddie Bauer I looked at was DISGUSTING!!! With it running as I strapped my daughter and her chair in, I could smell it was burning oil AND something rubber. The interior was NASTY and the seatbelts were hard, like they had been dipped in glue and left to dry. The steering wheel was supposed to be tan leather, but it was dark brown and sticky. I got it out on the road and pushed the pedal to the floor, to see what it would do. It fell on its face and the check engine light came on!! I turned around and took it back immediately! When I returned it to Ashley, she was very apologetic and understanding. She told me she would send it BACK to the shop and that the dealer had gotten it from an auction. I told her that it was nasty and they needed to take it back to the auction and try to get their money back! It was NOT worth what they were asking...$12,000...top NADA value!!! She said the other used Explorer had the check engine light on also!!! NO THANK YOU!!! I used to own a towing company and that Explorer was a repossession! The previous owners didn't take care of it, got a title loan, trashed it and waited for the repo man to come get it and take it to auction. I am VERY disappointed at the LACK of quality in the used vehicle I looked at and the fact that the dealership didn't do a better job getting it ready to sell. I will be very hesitant to buy used from them. I might consider them for a brand new vehicle. I am HIGHLY IMPRESSED at Ashley's customer service, attention to what I said, email communication and interaction with my daughter. She is an asset to the dealership! And the dealership was lovely and clean, that was nice.

William

18 de dic. de 2014

Everything went well. From the call prompting me to make the appointment to checking the truck in at the service desk and the work completed quicker than expected made for a smooth experience.

OINKJOHNSON2

15 de dic. de 2014

Recently stopped by to have my car inspected (I am a new resident of Virginia), but was told that there were quite a few others ahead of me and, since it was already mid-afternoon, I could not be accommodated that day. So, I inquired as to whether I could get an appointment for later in the week. Surprisingly, I was told that I could not get an appointment because it is a violation of Virginia law! Could this be true? Anyhow, I took my car to another (non-dealer) shop and got an appointment for about 2 hours later, returned, and got the inspection done.

Frances

12 de dic. de 2014

The service representative was helpful, friendly and responsive to my questions. The work on the car so far seems to be perfect. The car is running great!

Catherine

26 de nov. de 2014

Quick and was able to have someone ride with me so they could hear problem and identify what is wrong with my car.

Gerald

20 de nov. de 2014

The Service Advisor, Bob Pressler is great. He told me up front what needed to be done and what was done. The Asst. Service Advisor, (I believe her name is Lawonna or something like that) explained to me the cost of the rotors and the choice I could make whether to use Ford Parts or after-market from NAPA. They both kept me updated about the progress of the work and an approximate time for completion. Bob even offered me lunch.

Judith

17 de nov. de 2014

This time the service was done exactly as it should have been the first time I brought the truck for it's first service. I'm pleased to say that the service department has done great!

Shane

13 de nov. de 2014

3rd vehicle purchased from Shenandoah Ford. I'd say that the Service Department is more of a factor as to why I keep coming back to Front Royal from Winchester. Though not a salesman, Bob Pressler continues to earn my repeat business.

Chauncey

9 de nov. de 2014

I liked the quick understanding of my problem by your competent Service Advisor. He made it a point to keep me informed as the work progressed.

Alfred

18 de oct. de 2014

Quick, efficient, courteous service. No nonsense, just did the job necessary w/o any phony, transparent marketing nonsense tangential to the task at hand.

Brian K. Legge

14 de oct. de 2014

Ordered a 2015 F350 Super Duty worked with Doug Stahl , Ashley and Justin . I highly recommend this dealer , I am obsessive compulsive and bugged the hell out of them and they were great so if they can tolerate me you will do fine go see them !

Brian K. Legge

13 de oct. de 2014

I ordered a 2015 F350 from them bugged the xxxx out of them , they handeled it great I am personally take credit for all the gray hair in Doug Stahls hair

Peter

9 de oct. de 2014

We had an appointment for service, took the vehicle in at the time planned and service was completed in a timely manner.

Peter

30 de sep. de 2014

Your team members are always polite and personable. They take the time to talk to you and listen to your concerns.

Mark

18 de sep. de 2014

I was treated like a family member, The Service Dept. took the time to ask if I had notice any issues with my car, other than the oil change I requested.

Timothy

31 de ago. de 2014

The technician found a potential hazard and was able to fix it the same day. Fast service and courteous people.

John

16 de ago. de 2014

They had the vehicles finished at the time they said they would be. Actually, the cars were done even earlier.

Michael

14 de ago. de 2014

Quick responses from Ashley Chapman. Fair trade-in offer from Mike Griffith. All financing options from Justin Mooney. A big smile and honest thank you from Doug Stahl.

Pauline

2 de ago. de 2014

I liked the acknowledgement and offer to assist as soon as I got on the lot and the salesman's (Richard Baker) attention to detail in explaining all the features of my new car. Everyone was friendly and helpful and I love my new Fusion!

Kevin

31 de jul. de 2014

Tim was extremely nice! I dropped my truck off early and he made sure it was taken care of quickly. Defiantly makes the trip from Pudcellville worth while . Best Ford dealership in the area !!

Frederic

24 de jul. de 2014

The service was done with a smile and a welcome from start to finish. The service rep noted that I was due for a free oil change and the tune up service was free.

Karen

23 de jul. de 2014

Everyone is always friendly and ready to help me. My service is performed in a timely manner and the service people are always willing to take the time to go over the service with me.

Michael

7 de jul. de 2014

came in w/o appt. for oil change, was worked in and could wait and have it done promptly that morning - always a good experience with service dept.

Monica

6 de jul. de 2014

Service advisers are always friendly and helpful and provided an estimated time for completion. The scheduled service was completed on time with no issues.

Carol

28 de jun. de 2014

Frank was great about working on figures with us. He got us down to a price we were comfortable with. The staff there at Shenandoah Ford were all very nice and helpful.

April

24 de jun. de 2014

Our truck had some warning lights come on. Shenandoah Ford was quick to have us come in for the problem to be assessed. We had our truck back very quickly. The staff is wonderfully friendly and attentive.

Nicholas

19 de jun. de 2014

I came in expecting minor code issues but it turned out to be a rodent who had chewed up some wires - this was replaced in a timely manner and all on a Saturday!

Tim R

29 de may. de 2014

I purchased a vehicle from Shenandoah Ford last weekend and must admit it was a great experience! Ashley my salesperson was fantastic and everyone there was friendly and intent on getting me the best rates and best deal possible. I would highly recommend them and if you have the pleasure of having Ashley as your salesperson you will be well taken care of.

Betty

28 de may. de 2014

Clean, pleasant surroundings - and I had confidence in the staff to perform their duties well. Also, it was wonderful to have Rewards built up for a free service job.

Nancy

28 de may. de 2014

I always have great service and have been a customer for 20 years. I have never had a bad experience with Shenandoah Ford.

John

28 de may. de 2014

Our sales person Frank Merritt was wonderful to work with and helped us with all our needs. He did an excellent job helping the finance staff meet payments we needed. This was an excellent buying experience!

Joanne

27 de may. de 2014

Everyone was very polite and helpful. And they helped to make a very bad day for me a little brighter. Tell Bob thanks for every thing.

Marvin

19 de may. de 2014

Car was taken in at the appointed time and completed on time. Much improved over the last visit. Bob made the appointment and followed thru. Great guy.

Edward

19 de may. de 2014

The Service Adviser, Bob P., was very friendly and accommodating after things were a bit slowed down at 8am due to bad overnight weather. He got my service moving quickly ans done in very good time. Plus, I enjoyed talking about cars and driving with one of the salesmen (Frank?), who was once a truck driver, while waiting.

Kevin

11 de may. de 2014

As usual Bob (service) was great to work with and he is why I keep coming back. He is prompt and very easy to communicate with!

Gerald

9 de may. de 2014

Everyone at Shenandoah Ford is all about customer service and always go out of their way to explain anything about your service before it is begun. If they find anything needing attention they will explain it to you and make suggestions. They do everything they can to make your visit a positive experience.

Gregory

8 de may. de 2014

Bought an F350 from Tony on April 30th. He and the rest of the Shenandoah Ford team are professional, courteous, genuine, and down right friendly. It was an absolute pleasure doing business with these folks. The service after the sale is phenomenal!!!Couldn't say enough about how great this dealership is. They understand the importance of customer service, and that's why I will, and have, highly recommend them to friends and family for their next car buying experience.

Roy

7 de may. de 2014

My reason for coming was a faulty battery and though they were busy, the service department took me right away. They analyzed my problem and found I needed a new battery. They replaced it and I was on my way.

James

5 de may. de 2014

Got a quote over the phone and didn't try to add or change anything when I arrived at the dealership.

Bryan

16 de abr. de 2014

It was soo EASY! Zach Bowie Was Absolutely Incredible to deal with. He was Super attentive to my needs. I am a Very Picky customer and Zach had no problems with that and hooked me up with a car I love. He was a NO B.S. person, and that is what I like. I cannot say enough about him. My dad sold cars and trucks for many years for another Ford dealership, and I know how the stuff works. I told Zach I was not going to play all the games, and what I wanted. He was Perfect. Very knowledgeable about the product, and answered all my questions. Justin was Awesome in the finance department. This was definitely the easiest, and fastest experience I have ever had with a dealership. I will Definitely recommend Shenandoah Ford to Everyone, and You have earned a Loyal customer. If you have any other questions, please feel free to call me at 540-408-3133. Bryan Payne

Randall

11 de abr. de 2014

As always, the customer service is excellent. In addition, the service on my vehicle was done more quickly than I expected. What's more, the cost was almost $75 less than estimated.

Thomas

2 de abr. de 2014

Salesman tony was very helpful and friendly. All the people I dealt with were very nice and no one was pushy

Richard

29 de mar. de 2014

QUALITY REPAIR AND MAINTENANCE ALWAYS AVAILABLE.I CAN TRUST SHENANDOAH FORD TO STAND BHIND THEIR WORK.STAFF, SERVICE WRITERS & CASHIER HAVE EARNED MY TRUST, WHICH GIVES ME PEACE OF MIND.

jeannettekurt

6 de mar. de 2014

I brought my vehicle in for a speaker phone issue. The speaker wasn't clear on the receiver's end. Once checked it was determined that all vehicles like mine have the same issue. Travis sent an email and was informed that there was an outside provider that they could get a new speaker from that would fix the issue. Once the part was received, I took my vehicle in for installation. It was found that the wrong color part had been shipped and received. The correct color part was expedited and received 2 days later and installed. Travis was constantly concerned with making us happy with the service we received on our vehicle. Because of this, we decided to have an oil change and a tire repaired while it was in the shop.

Mikaylajay

3 de feb. de 2014

One of the best dealerships I've dealt with. Willing to work with anyone and anything. Absolutely in love with my new car, and so appreciative that they could put me in it.

Rebeccaboop

15 de ene. de 2014

We came in answering to a sales Flyer that was mailed to us. Josh greeted us immediatly and we sat and discussed our options. The dealership was busy so it took awhile to finalize everything but Josh showed us some cars that he knew we would love. And as soon as we sat in a Malibu we fell in love with it. Everyone was very helpful with giving us our options and there was never a pressure to buy. But we where able to get a great deal. We where deffinately satisfied.

hower

2 de oct. de 2013

Just bought a Transit Connect. It was my first time dealing with the sales staff.They were as pleasant to deal with as the service department which I have been using for several years. I have never had an unpleasant experience here so I would highly recommend them to anyone for both sales and service.The fresh baked cookies in the service waiting area are an added bonus.

jmasemer

2 de oct. de 2013

I would recommend Shenandoah Ford to everyone! I have had my Expedition serviced there for several years and I just bought my first brand new vehicle from them on September 29, 2013! I love my Ford Escape! Thank you for excellent customer service!!

bucky1986

20 de jul. de 2013

The employees at Shenandoah Ford is to me the best group of sales people to work with. They work with you to get the best deal possible and very friendly to talk with. I would recommend anyone looking for a new Ford to go to Shenandoah Ford.

MarkPatton

18 de jul. de 2013

The salesman was very curtious and friendly. This was my second time on their sales lot and I was pleased no one pressured me nor started pestering me with phone calls. Chris was a top notch salesman! The car we purchased has been wonderful so far (only owned it a week).

tlpeterson28

6 de jul. de 2013

I love this dealership. I started going initially because they were able to help me open a gas cap that was stuck on Christmas eve, when I had no where else to turn and was on empty. They didn't even charge for opening it. Ever since, I've went back for oil changes on my used Ford. Travis always finds a way to squeeze me in for that last minute oil change - even when I call at the last minute and the indicator light says zero oil life left. Nothing like waiting till the last minute, right? He understands, life is hectic. This last time, after receiving a flyer in the mail that they were offering 125% of the value of my used Ford against a new vehicle purchase, I thought I would check it out during my regular oil service. To my great surprise, Christa and Justin were able to find financing and put me into a brand new car of my choice for a payment that was only a few dollars more than what I had been paying on my 2006! Amazing. So, I went in for an oil change on a car that was older...I had bought at a buy here pay here lot and gotten a horrible financing deal on - even though the car was nice....and Christa and Justin at Shenandoah put me into a much better position with a 3 year bumper to bumper warranty brand new car that I absolutely LOVE for only a few dollars more than I was already paying. Now, I have security, peace of mind, and the gas mileage of my new car is running about 40 mpg vs the 18 mpg I was getting in my old car! So I'm really saving money every month now! I could hug them!

Karencatmom

5 de jul. de 2013

I have purchased my last 4 vehicles from Shenandoah Ford. I remain loyal to them because they consistently go above and beyond to maintain my vehicle and keep me informed of preventive maintenance which should be performed in the near future. Whenever I do have a problem I can count on them to help me despite the lack of a service appointment. Everyone is friendly and willing to answer my questions. They're the best!

drotundo5

20 de may. de 2013

After visiting the Ford booth at the NYC Auto Show I was given an invitation for a $50 Ford test drive Gift Card. Upon my return to Virginia I stopped by Shenandoah Ford while out shopping for a new vehicle. Even though I was leaning heavily towards buying a new Honda or Mazda, I figured it was at least worth the $50 to try out a Ford. I was greeted at the dealer by Ashleigh Kimmons who was gracious enough to stay after hours to allow me to test drive a 2013 Ford Focus as I was not aware I arrived so close to their closing time. He was one of the friendliest and lowest pressure salesmen I have ever dealt with, allowing me to concentrate on evaluating the car over a lengthy drive. This allowed me to conclude that the Focus drove far above my expectations. Being a Costco Member, their website automatically gave my contact info to a number of other dealers. They naturally hounded me with competing prices and offers. I did visit one other local Ford dealer in my search as well at other brands. As far as Ford was concerned, the other dealer was your typical "smooth operator" ready to do anything for me...except quote me a price! All they did was reinforce my positive view of Shenandoah Ford and Ashleigh Kimmons. Also helpful was their website which was kept so up to date that one evening they listed the exact color and model Focus I was looking for as "dealer ordered" and as soon as it arrived updated the site to reflect that. So quickly in fact that when I got to the lot it was only recently taken off the truck and unprocessed. I informed them that as soon as it was available I wanted to purchase it. The following day Ashleigh called me, and even though I was out of state was able to help me leave a deposit and hold the car until I returned home to complete the deal. From there it was smooth sailing as everyone at the dealership was friendly, explained all the cash back rebates and gave me the price I was looking for. It was a pleasurable buying experience and the most I have ever saved off the sticker price on a new car. I would highly recommend this dealer and especially Ashleigh Kimmons as he was a pleasure to deal with.

dmb01r

14 de may. de 2013

I work for Sherwin-Williams, and we use all Ford products in our Fleet. When my wife wanted to look at Chevrolets, I insisted that we should also look at what Ford has to offer. I was pleasantly surprised to discover that Ron Nicholson now works at Shenandoah Ford. Ron is one of the most honest guys I know. I always feel like he is being straight forward with me and in no way misleading or deceiving. I really like his no hassle way of selling cars and how willing he is to make sure, we get what we need. We test drove 4 vehicles and I know if I would have wanted to test drive 4 more, Ron would have been happy to do it. The dealership is clean, big, and is staffed by knowledgeable employees that really enjoy giving great customer service. If Ron is still selling vehicles when I need my next one, I will absolutely buy it from him.

MBLaConia

8 de abr. de 2013

Everyone was very friendly; all smiles. No one seemed bothered with us as they do at some dealerships. We were told to take our time with the test drive, there was no rush. Upon deciding to trade in our older vehicle, we forgot to bring the title with us, and we were toldd "no problem, bring it in tomorrow." Overall, a great experience.

dastew

27 de mar. de 2013

We had gone into this dealership with the mindset of visiting many that day. The second car we test drove with Ron was the one we ended up buying. We were not pressured, we had come to an agreement on the price, and was out with our new car in to time. No waiting on tags either from DMV, all taken care of. Everyone was very pleasant. They took the time to set up SYNC in my new car.

Dorothyg

23 de mar. de 2013

Everyone was very nice and they was very helpful, I wanted a bigger car with more space and they was very patient with me to put me in something nice. This car dealership is one of the best ford places that I have been to and will recommend them to my family and friends. :)

Rbs1001

18 de mar. de 2013

Great experience. Bought on Internet with help of Christa taking pictures. Great sales lady, entire staff top notch people. Delivered car 4 hrs without asking. Would buy again without hesitation.

mherrit

16 de mar. de 2013

The people of this dealership were all friendly. They didn't try to push anything on you. They even helped crunch numbers to help and see what we were working with. I would highly recommend them to anyone looking for a vehicle.

Ogo100

16 de feb. de 2013

All the staff was so friendly and helpful. They made buying a car easy. Ron listened to me and answered all my questions. I love my new car.

chuck.brownawell

29 de ene. de 2013

Friendly, professional staff, with a positive attitude and not pushy. In past experiences with other dealerships there are salesman who seem to be desperate to land a sale, not in this situation ot my experience with Shenandoah Ford. I was ther on. Friday to drop off my Fiesta for service, was looking at the C-Max. Frank asked if he could be of any help, I stated no and he left it at that. I came back the next day to pick up my Fiesta, while waiting for last minute work on my Fiesta I was looking at a Ford Focus. Franks approached and I had a few questions on the Focus. From that poi t, we satartes the paperwotk and a short time later I was in my 2013 Focus. All I can say is Thank You for not using high pressure sales tactics, I would have left quickly. My 2011 Fiesta was fine, not as roomy as a Focus, but for adequate for a daily commuter car.

hounshell2008

28 de ene. de 2013

I had an excellent experience at Shenandoah Ford. This is the second vehicle I have purchased there. Jeff and Missy were excellent. They were very friendly, helpful, and went above and beyond to make buying a new car a great experience.

scrane0722

24 de ene. de 2013

We found Shenandoah Ford by browsing cars online and decided to check the dealership out in person. The experience in general was positive and the price was fair. Overall, I was happy with the service the employees offered and the extra work they put in to give me as much information as possible.

rdennis

21 de ene. de 2013

I was looking for a used car with low miles and I had found one there at Shenandoa but befor i could get the car it was sold but Missy, Ron, and Rich went out of there way to find me a great car with low miles. I would like to thank everyone there again.

sweetielove0612

19 de ene. de 2013

Everyone was so friendly and bent over backwards to answer questions and arrange everything to get my new vehicle. Jeff was very efficient in getting the Ford Escape I wanted into the service station to fix a recall, so that it would be ready to go for me, all clean and gorgeous. Richard helped me get the best warranty and financial deal for me. Both were so friendly and I am so grateful to have worked with them and to continue to do so. I HIGHLY recommend Shenandoah Ford to everyone.

jwarburton

7 de ene. de 2013

Ron and the team at Shenandoah were very professional and fair. A pleasure dealing with them. I purchased a vehicle from them previously and I believe the Ford brand is a good one.

JeremyWhittaker

5 de ene. de 2013

All of the staff was absolutely amazing to work with, every need we had was met! Jeff was amazing! He was always checking on us during the process after we decided on the vehicle. He was very knowledgeable and helped us decide on the right vehicle. Chris and Rich bent over backwards to make sure we walked away with the keys smiling our faces off! My wife and are super happy with our choice and will definitely recommend Shenandoah Ford to everyone who might be buying a vehicle.

PNeal7

31 de dic. de 2012

This dealership was a pleasure to deal with. They allowed me to test drive the vehicle without sending a representative in the car with us, which allowed my wife and I to thoroughly review the vehicle and openly discuss our thoughts. Jeff was a wonderful individual to work with, as he was up front and honest about the vehichle, pricing, etc. In addition, Richard Branson was wonderful as well, as he managed to get my wife and I an extremely low rate and quickly went through all appropiate paperwork.

Megjvb05

26 de dic. de 2012

Great place to buy a car! Would definitely recommend to friends and family!! The service was friendly and trustworthy. I have bought a car here before and would buy from there again!

ddpesta

21 de dic. de 2012

I have not been in the market for a car in over seven years, and I was not looking forward to the experience. I decided to visit dealerships in my hometown of Front Royal, and I started with Shenandoah Ford, as representing a car maker who did not accept stimulus money from the government.The experience at Shenandoah Ford was first-rate. Every individual I met made it a point to make the experience a positive one, and they succeeded. I would recommend this dealership to anyone who wants a friendly, personal experience when buying a car.

vlcrosby

12 de dic. de 2012

Everyone we interacted with at Shenandoah Ford from the salesman to the general manager to the finance officer and even the notary - was personable, sincerely helpful, listened and provided the most positive buying experience we have ever had. The salesman devoted his entire attention to ensuring he knew what our needs were and then became our advocate in getting exactly what we wanted. The general manager instilled confidence with his abilities and negotiated an awesome financing deal. Finance was particularly smooth and we appreciated the ability of the finance officer in explaining all areas in clear and concise language and as well as his sage recommendations. We needed a document for the car notarized and were able to return the following day and were cheerfully taken care of. We have been welcomed into the Shenandoah Ford's family and look forward to returning for service as well as future purchases. It's comforting to know we have a local hometown dealer that provides the best customer service around!

Blueridge Runner

9 de dic. de 2012

Missy was simply outstanding from the fist call through the delivery of the used 2013 Ford Taurus. She was always positive, with a can do attitude that permeated the showroom. Missy was very knowledgeable of the product line and helped us to make a very good buying choice and decision. I would definitely buy another car from Missy and Shenandoah.

brncogirl05

5 de dic. de 2012

I went to Shenandoah Ford looking to purchase a used vehicle. All of the sales people were very attentive. The whole process went very smoothly and I would definitely recommend them to anyone.

pintail9

3 de dic. de 2012

I came in to look at car for my son. He due to buying a house is unable to buy a vehicle and needs one asap. He looked at a 08 mustang. Missy was just great to work with and went above and beyond to make sure my customer service experience was exceeded. She must be a huge assett to your organization. I will be back to buy a pick up from her in the future. She made sure he has a payment that he will pay me that is affordable for him and he will be able to take a loan out after he closes on the house and Missy made sure to let me know that the stuff transfers over to Brandon. 3/36, 4/70, and gap. She is a pleasure to deal with.

chrissythom

16 de nov. de 2012

I have to say my daughter sent me a picture of a vehicle that she liked. I did my research on line with Shenandoah Ford and I notice that there was a great price online and it looked like the vehicle my daughter was looking at. We decided to take a trip out to Shenandoah Ford just to look at the vehicles. Check all vehicles out and there wasnt a vehicle out on the lot that had the price on the computer. A gentleman asks me if anyone has help me and I said yes, and he said he would get me someone to help. But before I let him go I told him that I had did some research on line about a vehicle and the prices were different. He said he would get me the person that works with the online vehicles. Missy Groves came out and we spoke about vehicle and ended up walking in to check on the sale price of the vehicle that we were talking about. The great part was she found the vehicle I was talking about and the PRICE was right! Missy spoke us about all the parts on this vehicle. This was wonderful; I purchase my vehicle 2 years ago from another dealership and then NEVER went over the vehicle in full detail as Missy did. My daughter is 17 years old and Missy has a daughter who also drives the same kind of car that we were looking at. If Missy can put her daughter in a Ford Focus so can I. Thanks so much Missy for taking time with us on Saturday and then again on Monday when we purchased the car. The only thing that upset my daughter was that when she got in her NEW FORD it started to rain. My daughter LOVES her car. Thanks Missy for everything!

tcroach

13 de nov. de 2012

Missy was extremely helpful, professional & energetic! She had responded to an email request for information from my son (16 years old) that was shopping online-Kelley Blue Book for his 1st car. She was very timely in her responses to him. Upon our visit she gave him the attention that made him feel like a responsible young man! This was a very positive experience for him, my husband and I. We were given the option to have the car checked out by our mechanic & it passed his detailed inspection! Also her son Manny was there when we purchased the car & he did a fine job in detailing the car! Even took the time to share something exciting he found out about the car that my son did not know the car could do. We are very pleased!Thank you all very much! Tina, Mike & Patrick Roach

11bravo

10 de nov. de 2012

Went with my daughter to look at an '11 we saw online. We had originally planned to drive to Loudoun to one of the mega-dealers but thought we'd look local. We knew immediately we made the right choice. Missy offered to let my daughter take the car home for the weekend but we didn't need it. The entire sales team worked together like a finely tuned race car and made the deal we wanted. No pressure, no smoke and mirrors. The entire experience completely changed my perception of car dealers. If you want to work with honest energetic people when buying your next car I recommend Shenandoah Ford.

timselfridge

1 de nov. de 2012

Missy and everyone I dealt with were perfect. The experience was quick and there was no pressure. There were not tricks to get me to add on extras that I did not want.

ObiWan

29 de oct. de 2012

We weren't really looking to buy a new car. Then someone made an offer on our old car and we sold it. End of model year and end of body style meant deep discounts and extremely generous financing offers (discount + 0.0% interest). Usually it is one OR the other not BOTH.We kicked tires at one local dealer. Very nice and helpful. Would've bought there, but no '12 models in the color/package that we preferred.Found a somewhat desirable '12 at another dealer. Really good dealer. Would've bought there too.Ended up at Shenandoah because they happened to have the '12 with the right colors and features. Nice dealership, easy to work with. Friendly easy-going staff. Overall, a very pleasant experience.

GJHolmberg

24 de oct. de 2012

The people at Shenandoah Ford do really go the extra mile. We contacted them for an on-line quote thinking that we wouldn't be able to qualify for a new car, much less a used one. Missy worked tirelessly for us for several weeks and when we thought that we would have to look at another avenue, things fell into place. Her service and attentiveness is excellent. We had our meeting with Rick and were astounded of what they were able to come up with for us. His knowledge and experience with car sales and financing brings now Shenandoah Ford to a level far better than any other dealership we have previously worked with. We are so happy with our new car and will most certainly tell everyone we know. Thank you so much Shenandoah Ford!

larrykw

24 de ago. de 2012

Nikki contacted me initially and didn't push when I told her I wouldn't be ready to buy for a month or two. When I contacted her again she give my request to Missy who went more than just the extra mile to find the Escape I wanted. Nikki and Missy went over the priceing and finance to let me know the situation. Chris appraised my trade and then took me through the paperwork. Everyone at Shenandoah was courteous, helpful, knowledgeable and all made the experience a great one. I would highly recommend Shenandoah Ford to anyone. Missy worked hard to get the car for me and everyone else made sure that it was in perfect condiction and ready for me. The extras, such as the free first oil change and free inspections for life, are just icing on the cake.

bobsmith22630

3 de ago. de 2012

I was in a time crunch to purchase a new truck since mine was in the shop for repairs.On a Friday afternoon the sales team at Shenandoah Ford located a new truck for me, went and picked it up that same day. The next morninig it was ready, complete with new liscene plates. Not only did i get a fair price, but the folks at Shenandoah Ford made the whole experience very easy for me. They understood that as a buisness owner, who depends on a reliabel vehicle and needed one for the following Monday's work, thier job was to get it done, and they did.I would highly recomend this dearlership to anyone looking for a vehicle or service.Thanks Shenandoah Ford.RA SmithFront royal, Va.

nlilly416

2 de ago. de 2012

Great So Far ! Everyone was so nice. Got a great deal. Great financing. Was very well pleased with everything. Chris, Missy, and everyone was so nice !

f-350diesel

9 de jul. de 2012

went to shenandoah ford to purchase a new f-350. Everyone was very friendly, honest and helpful. I had gone to another dealer who barely spoke to me, made me wait forever and was treated with disrespect. It was like the other dealership could not be bothered.....and was into playing games..making me wait forever for counter offers. after a lot of time, i finally got my terms but i walked because i did not like the dealership or the experience. In a short time i made the same deal at shenandoah ford. They did not play games..or make me wait for hours. It was the best , easiest car buying experience i have ever had. I have been taking my other 2 fords to this dealership for years for service.....their service department is excellent. I would highly reccomend this dealership.

slienke

1 de jul. de 2012

Great experience. Very reasonable and no over the top pressure most dealers apply when closing the deal at the finance desk when discussing add on services. Both Jimmy Spencer and Nikki Daane were awesome. This is my second vehicle purchased from this dealer.

steelgmusic

12 de jun. de 2012

wanted to buy a new car for cash .would not try to get me one that i wanted ..the salesman was very good ,,told me they would get me what i wanted .but i think the big shots thought i was a dead beat ..so luray ford got me one ..so if you are looking for a car ..go to Luray Ford ..they will find you what you are looking for ..was a great place to deal when it was front royal motors ..with E.J..

Jack Atkins

11 de may. de 2012

I purchased a F-350 and an Explorer. I was satisfied with the amount I had to pay and the overall experience with the salesmen. I was offered the extended service, which I did not want at that time. I have have very good expericenes with Shenandoad Ford formally Front Royal Motors. I have and will continue to recommend them. I was in 5-10-2012 and had my F-350 serviced.

adawe

16 de abr. de 2012

I was looking for a vehicle to get better gas mileage, I called about the car and was able to test drive it later that day. I came back two days later and purchased it, everyone was great to work with.

lekelly

14 de abr. de 2012

Entire team tried very hard to make the purchasing and delivery process easy and pleasant. Strong commitment to the customer, at least during the buying process.

samson82b

20 de mar. de 2012

I have been taking my car to Winchester/Malloy Ford for over 5 years. I recently broke down in Front Royal. My car was towed to Shenandoah Ford. Bob meet me with open arms. I have never been to a dealer ship like this before. I will drive the extra 20 mins from here on out to get service like this. They have the best service department ever. TRY IT OUT!!!

Cambrose

10 de feb. de 2012

I brought my 03 350 diesel to these jokers to have some normal maintence done. When I brought my truck to them it ran fine. ( I was having them put in shocks and change the oil). When I went to pick it up it barely started and ran vary rough ? They told me it was air in the fuel line? Strange this never happened before ? Well I trusted them. They said the air would work out of the system and it would be fine? Well they were wrong. I had to bring it back and low and behold they had to reset it on the computer? Fine no big deal I brought them a perfectly running truck and they messed it up some how and now they have fixed it. Fine. No I was mistaken they want me to pay for them screwing up my truck! I discussed it with them and the service guy said he was told to charge me! I paid it as soon as possible to get away from these idiots. I get home and the first cold morning after bringing them my truck I go out to start it (it always always stated in cold weather for the past 8 years!) it will not start. It seems like they put glue in for oil? And it will not start. I plug it in (for the first time ever and had to wait 2 hrs to start it). This is nuts. So that leaves where I am now. I am stuck not bri g able to start the truck in anything close to cold (40 is too cold I have to plug it at 40!) If u value your truck/car don't bring it to these fools to service. When I get my truck fixed I will report back on exactly what they did wrong. Made me pay and did rotten work. STAY AWAY!

kathypelfrey

14 de ene. de 2012

I have been buying our vehicles for the family for over 35 years now. My experience at Shenandoah Ford was by far the best I have ever had. Nikki, Shawn and Mitch were very friendly, helpful, informative and fair in the process of purchasing a used vehicle. Any questions I had were answered in a very timely manner. Their motivation to make this a pleasant experience for me was very evident. The best part about the whole process was the lack of pressure I felt while working with them to see if we would decide to purchase the vehicle. I have never been to a dealership before where the sales staff has been so pleasant and helpful. At the end of the buying process I spoke for a moment with the General Manager. I told him how I felt about the experience I had had with his sales staff and encouraged him to treat them well as they really made a huge difference in the whole buying process. Kudos to him and his staff for a job well done.