woodguru

2 de jul. de 2016

I traded in a mint condition $115k Audi S8 with 80k miles that had expired registration and $2500 in back fees, the track tires and wheels alone cost $8000. Book value was an easy $12,000, they said they would take care of that but could only "give" me $4500 because of that DMV expense "that they would be taking care of". So I needed the car for my wife's business so what the heck. They did not take care of the DMV fees and I am technically on the hook for them. I intend to take this to court as I can prove taking car of this was part of the deal, they had a dmv printout that showed the current liability at the time. Find another dealer, this one is low class. They also said it had a second key and didn't, refused to cover their cost of a new key fob.

Snunes

6 de may. de 2014

Long story short,I'm a newly single struggling mother. I'm honest,have integrity,and a hard worker and loving mother. I have morales and values and clearly understand the meaning of these qualities I speak of. With that being said I was blessed to have a 2011 Toyota corolla purchased for me by my parents, for $11,670( give or take some change) CASH. That was 3/1/2014. Nothing but problem after problem with this lemon, from the whistling brakes,corroded battery, alternator goes out, taillight out,all the lights on dash have come on,been on, or stayed on( from check engine light to the ABS light,to the battery light and a few others) I've NOW had to have it towed THREE times and been to two auto shops in addition to the service dept. at dealership. Tried to communicate and was hoping Dave,the GM ,could offer help/ solutions. WRONG. HE WAS rude condensending and basically said due to the attitude(more like frustration and despair) in my voice he did not want to help me. Now,this being the THIRD vehicle that my parents have gone to them for,I was hoping they valued our latest expirience enough to go the extra mile and help out. Am I CRAZY for expecting to pay $11670 CASH for a vehicle from a dealership,and NOT HAVE to take it back TWO weeks later for the first of many problems??? When supposedly the GM took a sec to think about how he treated me,he had his other mgr. contact us,I thought to help make this a deal that is right(ie: I pay them cash,they give me a car that is NOT a lemon). I was WRONG AGAIN. Sherri, in a nut shell and in so many words,said how does she know I DIDNT DO ANYTHING TO THE CAR to cause this headache!!! They did not in my opinion TAKE A stand for right,or bite the bullet to have a true customer for life!! They did the exact opposite and LOST a customer,and my expirience of grief for life . Needless to say,I sold the car,that was NOT running,and took a HUGE loss and driving a RENTAL, that I do not have the money to be spending on. LIVE AND LEARN. I WAS BURNED,AND FEEL totally ripped off.

Mel K

22 de ago. de 2013

The ladies were nice enough. However, they were completly unaccomodating to an out of town buyer. They wouldn't process anything without me driving to see the vehicle. That was a problem as in my town there are none of the vehicle I was looking for at a reasonable price and none used. This dealership demanded I be there to even discuss buying options. They wanted me to drive the vehicle. I informed them I've driven it in my town I want it. Still No Help. Their response to me was let us know when the soonest you are available to drive down and we'll go from there, but you'd better hurry as this truck will most likely sell fast! I informed them I could not get down for a week because I live 2 hours away and work full time, she tried to tell me I had enough time to come after work!!! Hello I have kids and a family I can't take a 4 hour roud trip drive not including time at the dealership time at 4 in the afternoon and still get my daughter to bed and homework done! I was really shocked at the out of touch offer! I did find a dealership with the exact same vehicle that was out of state, same color same year, fewer miles and lower price who has already done all my financing and paperwork via phone and email. All I have to do is fly down and pick it up on the weekend! Way easier...Go to Anderson Toyota Scion Lake Havasu if you want good customer service and easy to deal with sales people!

Civic Si Shopper

20 de jul. de 2012

I bought my brand new Honda Civic Si Sedan from Shingle Springs Honda and couldn't be happier with my experience. Sherri was professional and prompt and a pleasure to work with. I did not have a lot of time for paperwork and she kept my experience short and sweet. Great, low key dealership!

Spaniel Lover

7 de mar. de 2012

I purchased my Honda Element from this dealer in 2006. What a great experience! I probably test drove 30 vehicles and the salesperson was patient and exerted no pressure. They had to order my vehicle and did so at no extra charge. I have since used this dealer for service and they are always educatme and answer all of my questions. I took an elderly neighbor to the same dealer for a used care purchase. She had been treated very disrespectfully by another dealer. Here, she was treated like a queen and not belittled for her questions and concerns.

carpet cleaner

17 de may. de 2011

did not buy from this honda dealership. But did test drive a used in stock subaru. staff, location were great.

capt1248

3 de jul. de 2009

My vehicle was miss diagnosed by the service department for a vibration problem for which they wanted $850.00 to repair. Shingle Springs Honda believed the front axles were wore out on a vehicle with 90k miles on it. Come to find out the problem was caused by an overfilled transmission, which they overfilled during a service three months earlier and had nothing to do with the axels. When I talked to the service manager he told me he thought it was odd that the axles were bad, but did not stop or look into it. He tells me he never heard of this being a problem. I found on several internet sites saying that an over filled transmission causes the oil to expand, overheat and foam which causes the clutches to slip. After a week and one-half and three visits or phone calls they refunded my service fee, but not the fee for the other mechanic to correct the problem that they caused by over filling the transmission by 1 1/2 pints. My concern is that if they changed the axels and it did not fix the problem, next they would say the transmission needed to be gone through. They drain the oil, open the transmission, do what ever they do, replace the oil with the correct amout and the problem is solved costing me thousands of dollars. Scam or poor service...you decide.

scarecrow

31 de mar. de 2006

I delt with the Internet Sales dept. I got a quote from them which was very fair in my opinion. There were no "surprises" when I got to the dealership to complete the transaction. I had been asked to forward my information to them so that they could get the paperwork ready, I got there and was out in 45 min. They also gave me a great deal on my accessories and the Honda Care warranty. Thanks again guys! I'll tell everyone about you.