Jacalyn Schumaker

4 de dic. de 2015

Matt (salesman) was very professional. It was he that convinced us to buy the Terrain in addition to the GMC reputation.

William Iski

3 de dic. de 2015

I was checked in quickly and received my loaner. Work was taken care of and received a call to return by 5 PM.

Pamela Comorski

1 de dic. de 2015

awesome dealer with top notch sales people recommending to all my friends!

Philip Svesnik

27 de nov. de 2015

Excellent service always quickly takes care of and issues with my vehicle. Scheduling an appointment when I want it has never bee an issue .

Terry Korber

25 de nov. de 2015

As expected, Troy, In the service dept. was very efficient. The technician clearly let me know what needed done. He checked the suv over and pointed out a couple areas that will need to be taken care of. Thanks Smail

Dianne Tropeck

24 de nov. de 2015

Had an appt. for my scheduled oil change. Was greeted by entire service staff and offered refreshments and cookies while I waited which was not long at all. As usual, Mr. Troy Zatazelo was very professional and is a huge asset to this dealership.

David Schwartz

24 de nov. de 2015

I love my new Terrain!! Great experience, super friendly staff. Thanks to Matt Rellick, Scott Seanor and Steve Miller!!

Henry Kemp Jr Jr

24 de nov. de 2015

My 2 year warranty had expired a couple of months before and you still changed my oil for free. This went a long way with me.

D. L.

17 de nov. de 2015

I recently purchase a 2015 CTS vSport from Smail Cadillac. It was a wonderful buying experience. I would highly recommend Smail Cadillac for your next car.

Jillian Grosely

17 de nov. de 2015

When my GMC Terrain wouldn't start the first time, I thought I may have left a light on. Then a week later, it did it again. I emailed Bill Campana (when we bought our vehicle he gave me his card and said if I needed anything, just give a shout) and he gave me a call just a short time later. I explained the situation, and that I'd be stuck at the office until nearly service center closing time. But with travels just a couple weeks away (a 750 mile drive one way!), it was important to us to have the Terrain checked out.Bill completely understood. He made arrangements to have a couple service team members drive all the way out to my office just to pick up my GMC. I was so grateful!!! I really don't know how I could have made it all happen without him. Turns out, it was just a bum battery (sometimes they are at the plant for a while before they go in a new vehicle and it cuts into their life span) but Smail replaced it on the house and I got to pick up my Terrain that same day! AMAZING service. As a busy working mom preparing the family for a long road trip- I've already got a million things to do and keep track of! Billy and the team at Smail understood that and did everything they could to take my Terrain off the 'To Do' list. Hands down best customer service I've ever received from an auto dealership.

Raymond Nino,M.D.

14 de nov. de 2015

Excellent sales experience and 100 percent thrilled with my new Cadillac escapade

Justin Seanor

13 de nov. de 2015

Troy always takes care of me like I'm his only customer that day. Always seems to go by fast and efficently at the same time. Thankful to have a great place to take my car and Troy is great to deal with when I come in.

Eric Kish

13 de nov. de 2015

Bill Campana is the best. We will always come back to Smail auto for all our car needs

William Lewis

12 de nov. de 2015

Never have a problem Troy handles everything i need and then some.

Donna Cherry

11 de nov. de 2015

I had my car serviced twice and each time the service was great and they even provided me with a rent a car. My service at Smail's has been top rated and the service employee goes above and beyond!!

Jeffrey Morgan

9 de nov. de 2015

I was please with the salesman and the financial assistance willingness to spend the time with me, answering my questions.

Jay M.

2 de nov. de 2015

I would definitely purchase another vehicle from Smail. The experience was very positive. There was no pressure and the employees spoke with you like I've known them for years. I shopped around to many other dealers over a months time before buying and all were helpful, however the best deal was with Smail.

Ellean Jones & Willie Jones

31 de oct. de 2015

We had service done to our Sierra just recently. What a caring experience, as always, from the staff. Troy really was tuned into what we needed and treated us well. We had trouble with our door locking and unlocking and he was right on it. The best part is he checked our warranty and there was no charge.(Yippee) You got a "Keeper", don't loose him. Thanks to those who did the work on our vehicle, excellent! What a great team of service people.

Bert Ries

27 de oct. de 2015

Very courteous, efficient & thorough. Quick, polite, very professional

Matthew Gajski

26 de oct. de 2015

Very great experience they met all my needs, gave me exactly what I was looking for

Lacey Beitzel

22 de oct. de 2015

Everyone was so nice and able to help get the job done. Thank you!

Joyce Wright

21 de oct. de 2015

My 2012 Terrain was due for its Fall Auto Butler so I called and scheduled it. A week before my appointment, my car started making a strange noise. I called Troy and he immediately got me scheduled earlier so that they could make sure it wasn't anything serious. I am always very very satisfied when Troy is handling my service appointments. He is always friendly and courteous, and he listens to what I say when there is a problem. As a woman I appreciate that he takes my concerns seriously and makes sure they are addressed promptly. Now is the time for Smail to turn his voice mail back on though!! As always Troy...thanks for the exceptional service.Joyce Wright

Michael Roth

19 de oct. de 2015

Everyone is courteous, the service is always quick to get you on your way.................

Daniel Kovac

16 de oct. de 2015

MY experience at the dealer was great. Got there and was taken in right away and service was done very quickly and all the people there were very nice.

Carol Westlake

16 de oct. de 2015

We had a good experience. The process on the deal was not long and drawn out, we got to the bottom line quickly. Our salesman Taylor was great and so was the finance person.

Jason Walczuk

16 de oct. de 2015

I had to take my 3 year old son to my last service appointment. They had a kids room off to the side that kept him occupied the time we where there. The service was timely and the were courteous. I highly recommend smail and I do a lot

James Pastor

15 de oct. de 2015

Our experience with Smail Auto was beyond our expectations. We had not considered the Buick Encore. Matt suggested it as an option. After a test ride, and further inspection, he found a vehicle in the color and options we wanted (and then some). We at no time felt pressured. Matt made, what is usually not a fun situation, pleasant and enjoyable. As for the Encore, the more we drive it, the more we love it. It is the perfect size and the ride is very smooth. The features are numerous. All in all, we are extremely satisfied and hope to be back in 36 months.

Judy Bush

12 de oct. de 2015

Service great. Very efficient and friendly. Found water pump problem quickly and replaced it. Was under warrantee. No problems since. Love my GMC Acadia!

Daniel Dunmeyer

11 de oct. de 2015

Service was completed as requested. Auto butler was good on the outside, but windows were very smeared on the inside. They will need to be recleaned.

Candida Kenney

7 de oct. de 2015

My experience was great. Bill Campana was willing to answer all my questions and did a great orientation to my new Escalade. Though I have owned 5 Escalades, this one is the most technologically advanced. Bill 's help was invaluable!

John Krivoniak Jr

4 de oct. de 2015

work done on time.no way to tell for sure if my tires were rotated. i dont think they were! only way to know is to watch work being done....

Lori Stangroom

3 de oct. de 2015

Everyone very nice! I had my oil changed, was there for 1 hour!. Not bad!

Annette Forsythe

3 de oct. de 2015

The salesman was very helpful in helping us find the car we wanted.

Steven Augustine

2 de oct. de 2015

Professional, knowledgable, friendly, and condiderate of customers time

Edward Bejster

1 de oct. de 2015

My ATS was completed correctly and on time. I have purchased my last four vehicles at Smail and will continue to do so because of their service dept.

Leroy Ferri

28 de sep. de 2015

Very easy no pressure sale experience. Good people

Marcia Lovas

26 de sep. de 2015

I was very impressed at how kind and efficient the personnel are at Smails all the time. I was very pleased at how quickly they took care of me and they even washed my Terrain. Thank you for your professionalism.

Marylou Penrod

25 de sep. de 2015

I was going on vacation and needed the oil changed and tires rotated. The service department got me in in a very timely manor.They are very good at accommodating their customers. It makes a person feel that they matter.

Stephen Hermann

24 de sep. de 2015

Very helpful and understanding with what I wanted and was looking for in a vehicle.

William Reese

24 de sep. de 2015

2015 F-150 Lariat,Brady Wonderly was very helpful and knowledgeable and did every thing I ask.Also the K-cup coffee is wonderful....

Stephanie Fletcher

22 de sep. de 2015

I purchased a 2014 Ford Fiesta. I had one service appointment and I was very satisfied with how it went.

Rebecca Russell

19 de sep. de 2015

I was please with my experience. I knew what I wanted and they found the vehicle that I requested.

Vern Flack

18 de sep. de 2015

Staff was very helpful, got my car serviced in a very timely manner. Will return for sure.

Whitney Stinebiser

11 de sep. de 2015

I had a recall on my Escape and they guys at the service center were very nice and helpful!

TC

8 de sep. de 2015

The staff at this location are very friendly and helpful. They do their work efficiently and took care of fixing my LED brake lights with excellence. Keep up the good work!

Michael Sandorf

30 de ago. de 2015

I am very happy with the service that I receive from the Smail GMC service department. I have been working through Troy, who is an excellent service advisor. When I had my 2009 GMC Sierra 1500 in for service recently, Troy did everything that he could to get me an appointment as sson as possible and to get the work done as quickly as possible.

Michael G

25 de ago. de 2015

I had an appointment at another local GMC dealer on Saturday.Since I was driving past Smail on Thursday, I thought I would stop and see their trucks. Mat showed me a great looking truck with all the bells and whistles that I was looking for. He offered me such a good deal,that I put a down payment on it that night. Mike G

Leah Blasko

24 de ago. de 2015

When I bought my car I knew I was getting a nice 2012 Chevy Cruze. What I did not know was how wonderful all the staff at Smail would take care of the car once I bought it. I've had a handful of small things fixed over the last eight months I've owned my vehicle and Smail has been quick and prompt every time with fixing and addressing all my concerns.

Nicole Whitworth

23 de ago. de 2015

I had been to several dealerships and was not looked at as a customer, but as a number and when they were told about the budget and what I was looking for - they gave up and basically said good bye. Bill and the financial dept. worked with me to find not only a car that I could afford but one I actually loved! I will never look any place else for a vehicle! You treated me very well and I appreciate it.

Edward Bejster

22 de ago. de 2015

Troy Zatezalo always does an excellent job with my vehicle. The Acadia was completed quickly and correctly. Tim the shuttle driver, was on time and courteous. I have purchased my last four vehicles at Smail and will continue to do so.

Eric Butler

21 de ago. de 2015

This is our second experience buying a car from Smail and Bob Quigley. We were extremely pleased with the entire process. Bob is an excellent person to deal with; he was very helpful and very knowledgeable. The entire staff at Smail treated us like we were family!

Joseph Parker

17 de ago. de 2015

Took my wife's Buick Encore in for servicing, even though it was purchased at a dealer that is no longer representing Buick. Everything was handled in a timely manner and there weren't any issues with the 48,000-mile scheduled maintenance plan that it was sold with.Very satisfied with the Smail Service Department!!

Lawrence Bungard

16 de ago. de 2015

Salesperson was excellent - purchased Ford Escape 2015

Megan Basinger

16 de ago. de 2015

As always, helpful staff. Bill Cline got me exactly what I wanted - Thank you!

Barbara Bossart

15 de ago. de 2015

My service rep, Troy, is ALWAYS very courteous. He always makes me feel like I am the dealerships most important customer. Fast, dependable, respectful, courteous service. Thank you.

Corey Valery

13 de ago. de 2015

The process was quick,easy,and hassle free. The salesman Jeff was very considerate to my needs,and my finances. And was able to get me want I was looking for at the price I needed to be at.

Carl Jones

12 de ago. de 2015

The dealership Sales and Service Department have very upright and outstanding employees who communicate with their customers and keep you informed when you vehicle is in for Service. Great Teamwork!!!

George Konopka

9 de ago. de 2015

Service rep did a very good job addressing my service needs, and got my service completed in a timely manner as scheduled by the appointment since I waited for my vehicle..Thank you very much. PS: Waiting area was quite crowded, since both KIA and GMC serviced in same area. I sat in show room to wait, but it was not that long. TYVM

Brandi Herceg

9 de ago. de 2015

I purchased a 2013 Ford Escape and it had everything I was looking for in a vehicle. The staff was very helpful and I was able to drive away with the car the same day I came in to look at it. It was a 2hr drive for me to get there so I was really glad i didn't have to make the drive more than once.

Mary Fetsko

7 de ago. de 2015

The light on the trunk of my Cadillac burned out. I took it in to Troy & found out that it wasn't a bulb. He ordered the part & had it fixed within a week.I can always count on Troy & Smail Cadillac--GMC.

Robert Shook

7 de ago. de 2015

I got 2 vehicles less than 2 weeks of each other should say it all!

Charles Henry

7 de ago. de 2015

My 2010 Lincoln MKZ looks like new because I have Bud Smail give it their Car Butler treatment periodically. This cleans everything inside and out and applies a coating to the paint that protects it against the atmosphere. It also sheds water and the car stays clean longer.

Robert Whaley

6 de ago. de 2015

John Ambrozic and Steve Miller did your dealership righteous they were very professional knew there jobs and left no question unanswered everyone else we met there were also very kind and helpful I have already told my friends and family about my experience at Smail Auto

Mary London-gibbon

5 de ago. de 2015

I love my Lincoln MKX. Bill is very courteous and addresses any issues I may have.

Michael Zappone

5 de ago. de 2015

Sales personnel was excellent, made making the purchase easy and painless.

Dianne Tropeck

2 de ago. de 2015

As always, Mr. Troy Zatazello, Service Manager, was the consummate professional. I was greeted with enthusiasm, explained the service that I was there for, and Troy directed me to the service lounge, offering to get me coffee, or another drink of some kind. And as usual, after my service was complete, the vehicle was washed and the interior was cleaned.

Robert Ziringer

1 de ago. de 2015

Troy and the service department are the best.THe best, the best

Chris Wiltrout

31 de jul. de 2015

I recently bought a 2015 GMC Canyon from smails gmc in greensburg. My salesman was Bill Lang he was very polite and knowledgable about the vehicles I was looking at. I would recommend anyone looking for a new car to go see Bill Lang you won't be disappointed.

Michael Rossi

28 de jul. de 2015

Very easy to deal with, this is a company that takes pride in customer service.

Christopher Meyer

27 de jul. de 2015

Easy purchase of our Explorer and f150. Would recommend others to shop at Smail. Bill Cline was very helpful at finding the vehicle we wanted

Frank Valles Jr

26 de jul. de 2015

We took our vehicle in for the auto butler which we have done before, but this time they did an outstanding job. Windows cleaned inside and out, it had been vacuum, the tires were nice and shiny. Thanks for a great job.

Danielle Lang

17 de jul. de 2015

Troy in service is very good at his job.I was next door at Starbucks and my car over heated. I pulled into service and he took care of me immediately!He got me a rental and had my car fixed in 2 days.This is why I only use Smail's for all of my car needs Thanks for being so great!

Jeffrey

16 de jul. de 2015

Excellent service and was done on schedule. Advisor was very helpful.

John Petor Jr

13 de jul. de 2015

Auto butler service was fabulous, recommended it to a friend who bought it for her husband for father's day.

Glenn Boyer

13 de jul. de 2015

Troy always takes good care of me and makes sure my car is fixed quickly and correctly. I appreciate the way I'm treated by everyone at the dealership.

Annette Kansky

9 de jul. de 2015

As always, my service adviser, Mr. Troy Zatezalo, went out of his way in order to make sure that all of my service needs were properly addressed and taken care of. I wouldn't even think about taking my vehicle to any other garage for service.

Andrew Laird

9 de jul. de 2015

service is always thorough. Customer service is A+

James Vaccare

9 de jul. de 2015

service was great, dont have time for for this thank you all is good

Patrick Labeka

8 de jul. de 2015

2015 Ford Edge. Love the car and the sales people (Ralph Kerchaval and Steve Miler went the extra mile to see that we were satisfied (we also bought a 2015 Escape for my wife at the same time).

Carol Smith

7 de jul. de 2015

Very fast and a great job. The staff is wonderful to work with!

Leah Blasko

6 de jul. de 2015

I was able to get my car back, after an oil change and small repair to my trunk latch, in less than 24 hours. All of the services were under warranty so I didn't even have to pay a cent! I also bought the car from Smail a few months ago and the experience has been nothing but wonderful from my first day in the store to subsequent upkeep.

John Zaracki

4 de jul. de 2015

Everything was smooth and perfect. this was my second commercial truck we have purchased from smail.

Mona Warnick

3 de jul. de 2015

Was treated very nicely. The salesman tried for a few days to find a white Encore for me, but was unable to. I then purchased a red one, which I really do like. I was extremely satisfied and will definitely recommend this dealership to friends and family members.

Mary Miller

3 de jul. de 2015

your service was excellent, had a oil change, and they also washed my car

Frank Novak

30 de jun. de 2015

Troy always makes sure to address all my automotive concerns. I brought my truck in for the auto butler service and it looked wonderful when I picked it up. Sandy, the operator made sure to lock my keys in the truck since I picked it up later than the dealership was open.

Michael Sproat

29 de jun. de 2015

Great service! and Troy Zatezalo is the best. He helps me around my schedule ( which is busy) and treats me like family at Smail GMC. Thanks Troy.

Dianne Tropeck

27 de jun. de 2015

As always, I am so very satisfied with the service provided my the Smail Group. Mr. Troy Zatazelo goes overboard to make sure that I am taken care of in a timely and professional manner.

Doris Raishart

27 de jun. de 2015

The Buick area was under construction but staff was helpful helping direct me to where I needed to be

Brian Sukay

27 de jun. de 2015

Appreciate the genuine service from sales, service department and knowledge about vehicle and carevery pleased !!

Michael Stefanko

25 de jun. de 2015

We worked with Bette McDonald. Bette was very easy to work with and did all she could to help us get the car we wanted. She answered a good many questions. When we picked up the car, she gave us a great deal of help with Onstar set up etc. She even stayed after hours to help and was always courteous and prompt with returning calls. There was no pressure and Bette was very helpful. We also spoke with a few other people and they were courteous as well.

Raymond Harrold

25 de jun. de 2015

Lease experience was very positive, low pressure. Salesman very accomidating.

Tommy Holliday

23 de jun. de 2015

Excellent and very patient sales staff! We travel a longer distance to Smail's because of the great customer service and friendly sales staff.

Karen Fontana

21 de jun. de 2015

Good service. Was happy with the staff. I have a 2014 ford fusion.

Donna Detore

18 de jun. de 2015

I would like you to know what a great employee you have in Bob. He always makes sure we have completed all the service that is required to keep our Escort running properly, knows us only from getting service and speaks to us outside of work if we run into him at a store, and we had a an emergency with the car and he gave us great advice and the work was completed in good time. Can't ask for better service. Please thank him for us.

Laura Lee

14 de jun. de 2015

The first dealership I went to took three hours. I had no idea what kind of vehicle I wanted. The salesman was overbearing and wouldn't leaving me alone. Wouldn't let me think, l just kept talking me from car to car, reading the paper in the window. I'm pretty sure that this guy had to take a smoke because he wasn't getting anywhere. Then he kept trying to make commit to a car, wouldn't even talk about a price until I said I was buying it. But your guy was perfect! He didn't come out right away, he let me look. Eventually I found the car I liked. Went in, there was a crazy giraffe lady, and she was getting to close to me, touching me and trying to get me to buy a car she liked. But rob whisked me away, as someone who doesn't like contact, especially strangers, there is no amount of gratitude big enough for this moment. Then he took me right out for a test drive. Came in, got a price estimate, finalized when I purchase the car. Was ok that I wanted to leave and talk it over with my mother. No pressure to buy, not even the subtle and subconscious crap they do. This guy was absolutely the best, the cat is still running great, I get almost twice the milage, and a friend and I can fit in the trunk! These things matter to me.

John Skiavo

14 de jun. de 2015

I purchased a 2015 Ford Fusion. As I have received in the past, the service starting with Ralph K and ending with the financial transaction, was excellent. I was treated fairly and given a complete description of specifics of the deal and options with the car. As always the Smail name means a good deal!

Roberta Prettiman

13 de jun. de 2015

The buying experience at your dealer was great, every one was very nice and professional. Our Salesman John was great he was like a good friend to us and helped us through everything. Thank you for making this a nice buying experience.

Darrel Robinson

9 de jun. de 2015

I had an had an oil change and Multi-point inspection and State inspection stickers. All went well and took 1 1/2 hours.

Roman Polnyj

9 de jun. de 2015

Even though I did not purchase my Lincoln MKZ at Smail, I have had all of my service done there. I find everyone to be consistently friendly and courteous. It makes me feel that my business is appreciated.

Donald Olson

5 de jun. de 2015

I wanted a used 2013 or 2014 Focus and was told we can get you into a new 2014 for a little bit more. Sounds great but when we went to look at cars the salesman kind of pushed us toward a 2015. We said no, out of our price range and that we had been told I could get into a new 2014 for almost the same price as used. The salesman di not know anything about that? We went back inside and the sales Mgr said he could look into it and was able to do exactly what was initially offered to us. In the end, we were very happy. Just felt a bit like there was a bit of sales shenanigans to try and get us into a 2015 but when we held firm, suddenly there were a couple of cars available? Overall, pretty pleased. Thanks, DonBTW-I think the sales Mgr really went out of his way to find every possible discount and rebatehe could to hit my price point! I liked that A LOT!

Christopher Johns

5 de jun. de 2015

Service was excellent as usual. The cost of repairs was upfront and honest. Time frame for repairs was good.

Thomas Gdaniec

5 de jun. de 2015

3rd Cadillac we have purchased from Smail (Bill Campana). As always, very easy to deal with. Why we keep coming back to Smail....Bill is awesome and the Service department is exceptional. Will not be the last vehicle we purchase from Smail. A+ all around!

Colleen Yeager

1 de jun. de 2015

Renovations being done, but did not slow my service. Purchased tires and they always wash my car. Very satisfied.

Marylou Penrod

31 de may. de 2015

We purchased our 2015 GMC Sierra truck on April 31 2015 and everything went well. We had the truck undercoated (2nd trip to Greensburg)a week after the initial pickup. After the undercoat,everything was fine. One week later we were in Greensburg (on a Saturday)and decided to try your(paying)car wash across route 30. When we were finished with the car wash we noticed several spots (5-6)on the hood. It appeared something was wrong with the paint under the clear coat. It was smooth on top but looked peeled underneath. We went over to the dealership and our salesman Matt Rellick and another man named George looked at it. Matt stated they would take care of it. George kept talking and with his jacket he was rubbing the paint on the hood stating it was water spots and could be buffed out. This was very upsetting. We knew it was not water spots. Matt stated again he would have this taken care of and make it right. Evidently GM has had some issues with the factory paint. We were scheduled the following week with the paint shop. We delivered our truck the following Tuesday evening for Wednesday service(3rd trip to Greensburg). Matt did provide us with a company car at this time. We were informed there was a delay and other areas were found defective on the paint. This was ok. We just wanted our truck fixed right. It didn't matter how long it took just fix it. Our truck was ready for pick up the following Tuesday. We arrived at the dealership that day (4th trip to Greensburg).We were informed the detail shop had it cleaned. It looked anything but new. It looked like a little kid washed it with a dirty rag and never rinsed it. There was overspray on the entire drivers side doors,windows and bed of the truck. We spoke with Scott (another sales person)who was taking care of the exchange that evening. He stated he would have this corrected. He contact Matt and the detail shop. We returned home again with the company car. Due to my work schedule we returned Thursday (5th trip to Greensburg) to pick up our truck. It looked wonderful just like showroom new. The detail shop did a fantastic job. I don't understand why it wasn't like that the first time. We are home with our new vehicle and finally very happy.

Philip Svesnik

31 de may. de 2015

Great service!I was just having the car inspected and checked in quickly, got a ride to the mall and the car was done ahead of schedule.

Brian Trotter

28 de may. de 2015

Fast courteous service. While getting an oil change, I also had a sunroof gasket issue and they took care of it.

Karyl Morrison

26 de may. de 2015

This visit I had the auto butler exterior protection, interior detailing, oil and filter change, winter tires removed and new tires put on. The vehicle was really dirty inside and out after all winter, but it came back to me immaculate. The service tech , Troy always takes care of me and keeps me informed with the service progress and what the costs are going to be. I have always been happy with the service department.

Russell Miller

24 de may. de 2015

Sales staff is very knowledgeable and friendly. Staff is very great to work with

Scott Mccallen

21 de may. de 2015

The service was fine, the car is constantly in there, there is always some thing wrong with it I'll never buy a vechile from bud smail again, I've always had problems with my vechiles there I bought a 2005 canyon and a 02 grand am there and had nothing but problems as soon as a can get an equal trade for the escape I'll getting rid of it and I'll never buy another vechile from there agaIn.

Anthony G. Valore, Jr.

20 de may. de 2015

Car was in for recall. Service representative handled situation excellently; likewise, mechanic assigned the job. I especially liked the way the mechanic went with me for a test drive, and gave me pointers on how to handle problem -- not to baby the car.As a result of my visit, the car seems to handle more efficiently, and the problem "May" be taken care of.Note this is the third time the car has been in under the recall notice !!!!

Ruth Deyoe

20 de may. de 2015

I have always had excellent service on my 2007 Ford Fusion. The people are friendly and helpful.

Steven Mills

19 de may. de 2015

Service was great as always never had a problem keep up the good work

Charles Matsko

18 de may. de 2015

Fantastic service. Never a worry when things need to be done, they get done.

Thomas Bisignani

16 de may. de 2015

I found everything to be fine. I generally don't make recommendations on anything; from 'soup to nuts,' however I will say Bob is service has always been par excellent with me. Explains any repairs that might be needed, explains the part...good man.

Melissa Brooks

12 de may. de 2015

We found the vehicle that my son was looking for and the deal was made easily!

Richard Kalina

9 de may. de 2015

Asked to have air conditioner charged , it is blowing cool not cold, Told it was full and that I could purchase an add on molecule compressor for $79.00. My thinking is if Ford designed an add on, they know the air conditioner is inferior design. I travel to Florida and this air conditioner is insufficient for hot weather. This is a relatively new car and this should be corrected under warranty. Thank you

Christopher Kamzalow

6 de may. de 2015

Service was on time and relatively quick. Like the fact my car was washed.

Frank Rassmann

28 de abr. de 2015

The water pump on my Acadia was leaking. Called Smail (Troy Zatazelo) and he arranged to get the repair completed very quickly. Troy is always very helpful.

Mark Elliott

23 de abr. de 2015

I buy cars at Smail because of the high service provided by Troy Z

Vicki Dix

22 de abr. de 2015

Bought new 2013 mkx. Service has been good, however, available car rental should be in more abundance when your vehicle is being serviced for a few or more hours. Staff was helpful in setting up appointments for my needs. The inside cleaning with the butler has room for improvement.

Kenneth Buchsbaum

18 de abr. de 2015

We have purchased out last four vehicles from Smails in Greensburg. I have found their sales and service to be at a consistently high level. I would highly recommend them to others,

Cynthia Harper

16 de abr. de 2015

Our salesman was GREAT. Pleasant and seemed to really try to get us the best deal.

David Price

15 de abr. de 2015

My experience was pleasant and handled properly by the courteous staff as always

Joyce Wright

13 de abr. de 2015

If there were numbers higher than 10...I would pick the highest. We love Smail and especially our service representative Troy. I recently took my Terrain in for an oil change, tire rotation and auto butler. Troy very discreetly came out and told me I missed my inspection by a few days too. What a guy!!! Troy is so conscientious and does everything with a smile and sense of pleasure, that one can't help but feel special when you go into the service department. I leave with my own sense of confidence and feeling of safety that all of my "car's" needs are met. I leave with a smile on my face too!! And when our salesman Bill Campana is there, he makes sure he says "HI" too. THANK YOU SMAIL AUTOMOTIVE!!

Lanette Thornton

13 de abr. de 2015

The staff and worker are so friendly and helpful with any questions you have, I live over hour away and each time I come they make me feel very welcome and comfortable while I'm waiting for my (Boo Bear) truck to get any work or even cleaned up. They keep the place nice and clean, fresh, and stock with a lot of good sweet LOL things to eat and drink. Now if you can't find nothing inside (which would be crazy) you can walk less then mile and grab a coffee from StarBucks but if not then take a trip the the mall and go window shopping ......!!!!!! Hey don't worry about the time because they'll call you when everything is all done. I'm very proud that I picked this dealership to get my truck when I did. I wouldn't changed it for the WORLD !!!! Smail Cadillac #YOUROCK

Craig Carr

11 de abr. de 2015

Service was fine and truck was ready when promised

Samantha Stitzel

8 de abr. de 2015

Good service, shuttle service was nice. Quick and easy pick up.

Michael Dargay

7 de abr. de 2015

The service dept. took the time to explain everything.

Jamey Krautz

3 de abr. de 2015

Jeff Markle was the best. He made it easy. Thanks again.

Joseph Szewcow

1 de abr. de 2015

My service advisor went above and beyond to have my 2012 Lincoln MKT serviced as I requested and returned to me on time and even washed! Excellent experience.

Jeffrey Weitzel

31 de mar. de 2015

SALES PERSONS WERE KNOWLEDGABLE, COURTEOUS, INFORMATIVE AND HELPFUL. WORKED TO GET THE BEST DEAL POSSIBLE FOR ME.

John Fink

31 de mar. de 2015

Ralph Kercheval is a fine gentleman to work with. He and Ross made our leasing experience very pleasant. I have always been a Lincoln fan having owned three Marks over the year but the new MKC is an excellent vehicle for the money. The ride is as smooth as glass and extremely quiet. Looking forward to many more miles of enjoyable driving.

Matthew Luderer

31 de mar. de 2015

No complaints. Everyone was helpful, courteous, and knowledgable

Pat Garlits

31 de mar. de 2015

I have been going there for years and they have the best people working there and the work was done right!

Alan Upholster

26 de mar. de 2015

Worked with Bob in Service Dept. Very informative to help me understand the issues I was experiencing. I am very pleased with the service performed and I feel confident that my truck is right once again!

David Crawford

25 de mar. de 2015

I had a 10,000 mile check-up and a state inspection done on my 2014 Ford Escape. Your service department and Bill, the representative, were very professional and courteous. The work was thorough and the scheduling was very simple and convenient

Ralph Fox Jr

24 de mar. de 2015

Our salesman Zimmy was very good at helping us with our purchase.

Christopher Pollitt

24 de mar. de 2015

Everything was fantastic for purchase over internet / phone and home delivery! I wish the dealerships in my area (just outside of Phialdelphia) wer as honest and reliable. Total crooks they are....lesser Explorer with same down payment for lease and they quoted us (my wife and I) $70+ more dollars a month. Never again will I buy/lease a Ford in my area. I will go back to Smail everytime!

Thomas Perdziola

22 de mar. de 2015

Excellent personal very professional ..............

Jeffrey Curry

19 de mar. de 2015

Service advisor was very professional and helpful.

Philip Svesnik

19 de mar. de 2015

Took my 2013 Cadillac CTS in for service for the air conditioning which wasn't working properly. The problem appears to be addressed. The service department has always done a great job in dealing with any issues. I had a cup of coffee and then they shuttled me to the mall while they worked on my car which is a very nice convience for the customers. The called me when it was done and I took the next shuttle back which the timing was very good and I only had to wait for 5 minutes for the shuttle. My car was washed when I picked it up and the process only took a few minutes. Good job as usual!

Andrew Drazdik

19 de mar. de 2015

Auto Butler routine service was completed as expected with no problems. Scheduling and service was above average.

John Kreutzer

18 de mar. de 2015

I had a very good experience at smail , with Troy as my service adviser...

Lisa Johnson

16 de mar. de 2015

The people working here are fantastic! I hate me GMC but I do love the service I get at this dealership.

Ted Wojcik

11 de mar. de 2015

Troy is the best, always goes out of his way to make sure that all work done on my vehicle is top notch. My salesman Jeff Hobbs is fantastic! We have bought 7 cars at Snails with Jeff as our Salesman. The folks in finance our awesome too! My family will only buy vehicles at Bud Snails because they are the best!

Pam

10 de mar. de 2015

staff was great. greeted and car immediately checked in. Service of vehicle was great. Only complaint would be wait time. Over 3 hours.

Carl Jones

10 de mar. de 2015

This dealership ( Smail Automotive ) has an impeccable sales and service team who always goes above and beyond to create an atmosphere of Customer Satisfaction for their customer base and for that I say Thank You for a job well done.

George E Cole II

10 de mar. de 2015

Our vehicle purchasing experience was great everyone at Smails was very helpful and friendly.

Bryon Tognarina

4 de mar. de 2015

Great service!!!! great customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Deborah Short

4 de mar. de 2015

Our technician, Bob, was very friendly, knowledgeable, and accommodating. I booked this appointment online but apparently it was never verified at the shop. Bob was able to fit me in though. The issue we had with hesitant shifting was resolved by a computer update. Also he gave us a few pointers as to how to turn off traction control. I enjoyed the coffee and popcorn in the waiting room. Excellent service department! Keep up the good work.

Patrick Labeka

4 de mar. de 2015

2015 Escape purchased - I chose the color red - Service was great - they explained all the new features in my new car and how to use them. Most everything I liked in my previous Escape were still there, but Now I get the backup camera & wider windshield wiper feature. It is a quieter engine & has great power - the interior of the new Escape warms up faster than before. Plus the streamlined exterior makes for a pretty car.

Edward Bejster

3 de mar. de 2015

Troy Zatezalo did an excellent job with my vehicle.

Randy Anselmino

3 de mar. de 2015

This was the first time visiting the Service Department. They were helpful, pleasant, and willing to explain all the work that was done. They also provide pleasant accommodations to wait for your vechile.

Anna Garris

28 de feb. de 2015

Inspection/emissions and some maintenance service plus auto butler/detail were done...vehicle was ready for me after work and looked beautiful

Zachary Shirley

21 de feb. de 2015

great staff great service very pleased with with everything dealership has done for me.

eg

21 de feb. de 2015

This the best place to get service including minor maintenance. I only trust Smail Autogroup

Marylou Penrod

19 de feb. de 2015

Had my vehicle in for the yearly inspection. Every thing went well with speed and efficiency.

Mary Fetsko

16 de feb. de 2015

I always take my GM vehicles to Smail for service. I register with Troy Zatazelo. He is very honest about what service I need & the price he quotes me is the price on the bill when I pick up my car. We didn't buy this car from Smail. We bought it from a previous owner who was ill. We love the car & want the BEST service so took it to Smail. We bought our last car from them, a 2004 GMC Envoy. Loved that car & would have kept it, but came across this CTS & my husband has always wanted a Cadillac so---- end of story.

Philip Svesnik

14 de feb. de 2015

They always take care of my needs. It is easy to make an appointment and they take care of your issues.

Jeffrey Curry

13 de feb. de 2015

Great service. Service advisor was very attentive and personable.

Michael Sproat

12 de feb. de 2015

great service at smail about in greensburg. troy Zetazlo the service consultant was on point as always accommodating for our b busy life. And always takes a second to say hi and how are things going. I recommend that he is noticed from upper management what a great job he continues doing. and he needs some kind or reward for all the hard work he does every day

Justin Connell

5 de feb. de 2015

The GM service department fit me into their schedule seamlessly. The turn around time was quick and the service manager and employees couldn't be more generous in person and on the phone.

Leslie Immel Jr Jr Jr

4 de feb. de 2015

I've been coming to Smail's GMC since summer of 1994. Brian is the mechanic I always request. He is a big asset to the shop. Troy is my service manager. He keeps me up on everything involving my truck. Smail's GMC treats me like family. I will only deal with them Great Job !!! Leslie Immel

George Campana

4 de feb. de 2015

The Smail organization is # 1 in my book. Bill C. and Scott are great and easy to work with. They are very great at what they do. Ed and all of his guys and gals in service are also great. I wouldn't go anywhere else. Thanks guys!

Steven Mills

3 de feb. de 2015

Service and efficiency was excellent never had a problem

Marylou Penrod

30 de ene. de 2015

When I stopped in to schedule a routine service appointment, the service people were wonderful. Instead of them wanting me to drive back to Greensburg(25 mile)at another time, they took care of my vehicle right then and there. They adjusted the schedule and accommodated me. I have bought many vehicles over the years and no other dealership can compare to yours. The employees treat me as though I'm their only customer. I plan on shopping with you all for a long time.

Denise Veliky

19 de ene. de 2015

Excellent customer service. Driven to make the customer satisfied.Will be back!!

DonS

12 de ene. de 2015

At first I thought this was a very good experience but a year later, nothing but complaints. Before purchasing the vehicle, I noticed oil on the axle. The salesman had the service guys look at it. I was told it was oil that had run down from spilled oil while they were filling it. I was sold a warranty from GWC which should cover most components, parts and labor. Fast forward 10 months and my mechanic finally found where the oil was coming from. My rack was bad and leaking power steering fluid. I made an appt. and took it in to Smail where they confirmed the rack was bad and needed replaced. 2 months later and several unreturned phone calls later, I contacted somebody who confirmed the rack had been there and I could come in to have it repaired. I am then informed I will have to pay for the fluid and the subsequent alignment because the warranty doeant cover it. There is no scenario where a rack is replaced without an alignment and should be covered as labor, not to mention the problem should have been identified and disclosed to me at the time of purchase. Essentially they missed the problem and when finally identified it in November, waited til the bad weather of January to have me drive an hour to their shop to have a warrantied part replaced but I have to cover the back half of the labor.

lmr1631

29 de nov. de 2014

We recently purchased a 2015 GMC Acadia. The whole process was smooth & painless. Our salesman Matt Rellick was awesome - he's very knowledgeable & helpful, no pressure. He has gone above & beyond for other family members, so we knew who to see when we were ready to buy. Thanks Matt!

Cathaye

4 de jul. de 2014

Previous to purchasing the KIA Soul 2014 at Smail's KIA, car buying experiences for us have been degrading. Smail's changed our attitude. Each person we came in contact with, whether on the phone or in person, listened to our concerns, observations,and our current needs relating to transportation. Kevin patiently and adeptly handled car buying and financial negotiations over the phone, insurance verification and acquiring the color, make and model we wanted- all within less than 24 hours. In addition, upon our arrival at the dealership (within a 1/2 hour of the closing time), we were greeted and treated as though we were the first customers of the day. The car was ready for us: clean, license plate placed, tank filled and Jim ready to go over safety, technology and other features of the car. Jim demonstrated recognition of our distractions/pressures during the car buying experience through his respect of our time and pace of comprehension of information regarding the technology, safety features and improvements over our 2010 KIA Soul. Jim remained on hand for us as the financial papers were signed and made certain we had keys and could navigate the car (a 6 speed) in order to safely drive home. Jason respected our need to feel confident with the car we were purchasing prior to signing documents to secure the car as our own. At no time did we feel rushed by Jason and he thoroughly reviewed each document, listening to our questions and responding with comprehensible information. With an understanding of our options we feel we made good financial decisions that will benefit us during our ownership of the vechicle. Thank you all so much. We already know we love KIIA's products (owners of KIAs since 2000). Now, after searching for, and rejecting 4 KIA dealers, we finally feel safe with Smail's KIA.

ELAINE WEITZEN

3 de may. de 2014

I WAS LOOKING FOR A USED CAR AND WORKED WITH JEFF HOBBS AND WHAT A PLEASURE IT WAS. JEFF WAS ACTUALLY FUN TO WORK WITH, HE GAVE ME A GOOD DEAL AND CAME THROUGH ON EVERYTHING HE PROMISED. GREAT GROUP OF PEOPLE. I WOULD RECOMMEND BUYING FROM THEM.

Lovin' my Mazda

3 de dic. de 2013

I'm so glad I decided to work with the folks at Smail Mazda. A friend of mine recommended this Mazda dealership over others that were closer to me, and I can see why. Ralph worked with me via phone, email, and in person as I worked to determine all of the options available to me before making a decision about a new car. Nick was also helpful in working with me to get me the best situation in regards to my lease and monthly payments. Both Ralph and Nick were friendly, helpful, and made me feel comfortable. I'll definitely return to this dealership for all of my future service needs.

Glenn & Maranda

1 de dic. de 2013

After visiting other area dealers and test driving the Ford Fusion for my daughter, we weren't yet ready to purchase. Our comfort level with the salesperson and staff wasn't established. We felt they lacked the proper knowledge about the car and they just seemed to want us to test drive and give us a price. It was recommended to us that we visit Bud Smail Ford and we were glad we did. Our salesperson Bill Cline exceeded our expectation with his knowledge of the models and his willingness to go above and beyond to answer all of our questions. Bill made the first time buying expereince for my daughter a positive one. In fact the entire staff in the dealership made her feel welcome and valued as a customer. I would recommend Mr. Cline and the Bud Smail dealership to anyone.

JerryS

30 de nov. de 2013

I had a great experience purchasing a 2014 Ford Escape. Domminick Cesario and Nick Breault were very professional and courteous. I would recommend Smail Ford to my family and friends.

RogerA

26 de nov. de 2013

I recently moved to the US for work and Bill helped me find a solution to my problem of not having credit records here. He gave follow up to my case and found the best solution that will fit my needs. I am very happy with the service he and Nick provided to me.

RickS

2 de nov. de 2013

Ralph Kercheval was extremely patient, informative, knowledgeable and friendly to work with. He made us feel very special during the purchasing process. Rosario Rao, the sales manager was also a big part of the positive experience at Smail Mazda.

birdi4

27 de sep. de 2013

This was the easiest car I ever purchased. Steve was wonderful and very helpful. I would recommend your dealership and Steve to everyone I speak to. Great Experience!!

Zack Rancourt

17 de sep. de 2013

This is the 2nd car purchased from Bill Cline within 2 years. He is very professional, not pushy and very helpful. Great job Bill and Smail Auto! Thanks for making it easy to buy a car!

mmmst49

6 de sep. de 2013

I researched different SUV/Crossovers for over a month and finally narrowed it down to the Honda CR-V and Mazda CX-5. I contacted Smail to see if they could beat a previous price I had from another dealer and they were able to. I went in that night and met with Clark and Henry and they were able to offer me more for my trade than Honda and the other dealership so we made a deal that night. They unfortunately did not have the color I wanted but arranged for a trade from a dealership over 200 miles away which was greatly appreciated. Because of Nick in the finance division I was able to add an extended warranty within my price range. Everyone at Smail was very accommodating and I was able to get the exact car I wanted without overexerting my budget. If there are any problems along the way they will take care of you, I would recommend working with Clark and Henry.

First time Ford

3 de sep. de 2013

Clark Sheppler listened to what I told him, answered all questions, showed me what I asked to see, did not high pressure me, was knowledgeable, friendly, and waited for us to come back the next day. We bought something we discussed and he recommended and not what we had first seen. Becuase of his personality and knowledge we bought from him rather than the other dealerships we had visited. They did not take the time and knew better than what we said therefor they lost out. The service dept. was also recommended by a friend.

Still Smiling

28 de ago. de 2013

Our new car buying experience was actually enjoyable. When we walked onto the lot at Ford/ Lincoln, Evan Christy greeted us with a smile. He was very informative and new details about each of the cars we were curious about. After a couple of test drives we knew which car we wanted. Evan provided us with a purchase and lease offer for us to consider that day. We did not feel pressured or trapped into making a deal. Evan patiently worked with us and gave us time to make our decision. Once we were in agreement, we purchased our new Lincoln MKX, right out of the showroom. I especially appreciated the time Evan took to show us all the details and functions of our new car. I have had friends who have Smail cars that say I am goimg to love their service dept. If service is like sales, I am sure we will be satisfied.

jimmyb1964

27 de ago. de 2013

Overall the service I received at Smail Ford in Greensburg PA was a very good one. The loan papers filled out on line was streamlined and efficient and there was no hidden agenda. I look forward to doing business with Evan again soon.

jfriedline

21 de ago. de 2013

Steve Miller is by far one of the most knowledgeable Ford guys at Smail Auto. I dealt with Smail Auto about 2 years ago with buying a Mazdaspeed 3 and my most recent purchase of a Ford F-150. Hands done these guys and girls know their stuff about vehicles. Experience was flawless and I personally would recommend that if anyone is in the market for a new or used vehicle call these guys up or check them out online. The team there will get back to you promptly within 24 hours. I will for sure be buying all my vehicles through Smail for the rest of my life.

Aaron

8 de ago. de 2013

Hands down the best car buying experience I've had. Bill Cline was excellent and very knowledgeable - a statement that is tough to get from me, since I consider myself well versed in Mazdas. The experience was very non-rushed and I test drove a couple different vehicles. Everything was always on my time and when I had settled on the right model (over the course of a week), it was quick and PAINLESS to do the paperwork and I was out the door. I've purchased many vehicles in my life, including 2 other Mazdas, and I've never felt as relaxed and appreciated as a customer as I felt at Smail. It was so pleasant, I felt compelled to come and write something here - doing it right - something that is pretty rare these days and Smail & Bill nailed it. Thank you!

Trevor-Hreracing

1 de ago. de 2013

Bill Campana is a great salesman, He takes the time to explain your new car, cuts right to the chase and gives you a great deal up front without a lot of haggling, and continues to give great service after the sale. This is our second GMC bought from him and will buy the next one from him as well. A+ in every way.

Cindy

1 de jul. de 2013

I have already recommended this dealership to everyone I have talked with about my new truck. I had just about given up on getting a new Ford F-150 before the 2014 models come out. Either they didn't have what I wanted or I couldn't make the deal I wanted. I called Bill on a Friday afternoon because I found the truck I wanted. Alas, it had been sold, but Bill had another truck that would work for me. I drove over an hour in heavy traffic and got there a little after 4:30pm. The dealership closed at 5:00pm, but Bill and Nick stayed and finished the paperwork. I came back on Saturday morning with my neighbor to pick up the truck. Bill showed me the basics to get me home without reading the 80 page manual, and even touched up the detail job on the window casings for me. I have been buying vehicles since 1970 (yes, I'm an old lady) and this is the best experience I have had with a dealership. It is worth the drive to Bud Smail Ford. The dealership and its people make the difference, and Bill Cline and Nick Breault are the best. They are pros, and they get it done right the first time. Thank you, Bill and Nick

pogo862

11 de jun. de 2013

Bill Cline was a very informative as I had gone to three other Mazda dealers and all other salesmen were inexperienced and lacked the knowledge needed to properly inform me of all the features that the 2014 Mazda 6 had to offer. I am glad I decided to go with Smail for my first new car buying experience.

starr12

24 de may. de 2013

I suggest talking to bill campana for a worry-free experience searching for what your looking for. He found EXACTLY what I was looking for in my new car! Also made everything go so smooth through-out the entire process. He's a pleasure to work with...

Gmiller

23 de may. de 2013

Customer service was wonderful. Bill met all of our needs in an effective, efficient means and was professional and honest. He got us the car we wanted with what we wanted in it. He answered all of our questions and then some.

marla

23 de may. de 2013

Ralph Kercheval was excellent! He was professional & up front. This was the easiest car buying experience i have ever had!! I Would definitely recommend Smail & Ralph!!

Sondra Williamson

16 de may. de 2013

Best and quickest deal we ever experienced. Very friendly and knowledgeable. Was able to give us a deal we couldn't refuse. Highly recommend Bill!!

Mitch

10 de may. de 2013

Bill Cline and I worked on a price via email, which made this entire process a breeze! Walking into the dealership knowing I wasn't going to have to waste time haggling makes the car buying experience a truly pleasant one (not to mention the time it saved). I highly recommend Bill!!! Thanks!

Lindamusicbox

29 de abr. de 2013

I had been searching for a vehicle for the last month, but either the sales representative or the car itself were not good matches for my needs. Ralph came out to the lot to greet my husband and me, took us for a test drive and pointed out the features on this particular model. He assessed our needs and was certain to show each and every safety feature that the car possessed. He was friendly and informational without being pushy. Ralph's willingness to "go the extra mile" in finding the model of car that I wanted, his friendliness and honesty are the reasons that my new vehicle was purchased at the Smail dealership. He is an asset to the dealership.

winks

21 de abr. de 2013

I came to Bud Smail Ford for options to purchase a new vehicle. I test drove 3 options I was interested in and decided the ford edge was the car for me. I would like to say thank you to Bill Cline, my sales representative. He really took the time to answer all my questions and concerns. He was so friendly and helpful with explaining the options in the car. He just did a great job through the whole process. I was very satisfied with the whole experience and would definitely recommend Bill and this dealership to everyone.

Car Buyer

2 de abr. de 2013

We went in looking for a new car and trying to keep it on a budget. We had one mandatory requirement which was to have a manual transmission. Many of the other dealerships that we went to would try to put us in an automatic. Smail was very helpful and got us a great deal on a great car. The financial guy was very helpful and explained everything. I would definitely recommend them to anyone and I will be back there myself for both service and future shopping.

lmcrowe82

12 de mar. de 2013

I honestly did not believe I would be able to buy a new car. After e-mailing and talking with Bill Cline, we were able to make the numbers work to lower my car payments and drive away in a brand new mazda 5 getting me out of my used car.

Gentleman farmer

1 de mar. de 2013

The dealership was informative, and very friendly. We didn't pressured to purchase our car, but they were willing to help in any way.

RKZ500

1 de ene. de 2013

Recently bought a used vehicle from Smail Kia. My salesperson was Jeff Hobbs and I couldn't have been more pleased. He was attentive to my every need during the buying process and even followed up after the sale to see how I was enjoying my vehicle. I highly recommend Jeff Hobbs and Smail Kia. Great Deal + Great Sales Service!

MattMatt

11 de dic. de 2012

I went to look at a first time car and the experience of buying a car was all I hoped it would be. The salesman that helped find the perfect car for me was Nate Cunningham and he did a fantastic job! He was a great listener and also gave me great feedback and what he thought of the cars. He was honest, relaxed, and someone that was very enjoyable to work with. Very different from many I had seen before. He went out of his way to make sure I as a customer was satisfied. I would recommend this car dealership to anyone!

JennSei

7 de nov. de 2012

My Fiancee' was in a headon collision in her Kia Sportage, it saved her life! I wasn't sold on the Kia until I seen that she was ok and the damage (totaled) her Kia took. So now we had to look for another Kia. We had a sale (money down) on another Kia from another dealership, only to be told 15 mins later that they couldnt honor the deal, the manager said it was too low, $400 less than they were asking for! We found Smail Kia on the internet, we are 1 1/2 hrs away. We did find a couple of Kia's we were interested in. Went to another dealership closer to home, price was too high. Came back to Smail Kia called Jeff Smail II asked him about one of the Kia's we were looking at. He was SOOOOOO helpful, I cant say enough! I asked him the price and he said the price was lower than on the internet. We took the Kia without seeing it in person. He offered to walk around it and tell me about it as he walked around it over the phone. He offered to come pick us up and bring us to Smail Kia so that we could ride in the Kia home together. I will add at this point my Fiancee' lost her stepfather the same week we were talking with Jeff. He BROUGHT the car to US! We NEVER set foot on Smail Kia's lot. Jeff did EVEYTHING for US! Found a better deal as far as interest was. Explained the Kia and the options that were on the SUV and how they worked. Remind you we are a Hour and a half away from them!!! My Fiancee' said it the best "Honestly I didn't feel like it was a sale, I felt like he was helping me out!" So I guess it was the experience of someone helping you in your time of need. I think this is how relationships are built for buying cars and loyalty to certain businesses. Thanks Jeff! Michael and Jenn

joe blow

31 de oct. de 2012

Fair pricing, knew the car's features, didn't make us wait -- all a huge difference from the dealership that we walked on (Monroeville Mazda).

New Car

24 de oct. de 2012

Ralph and Ross were absolutely amazing!! they were very friendly and helped me so much! they were there every step of the way and always willing to answer any questions that i had. i will recommend them both!

snyder

22 de oct. de 2012

Jeff was recommended from a friend. I showed up with my family 5mins till closing time. Jeff was very patient and showed us several vehicles even after closing time. He took his time an was very knowledgeable about the cars and answered our questions. we ended up buying a 2010 kia forte se. It wasnt even a car we were considering buying from the start. well it turns out that it is a very Nice car and scores an 8 out of 10 from the reviews. After test driving the car an Jeff going over everything about it with us we were sold . And to top it off Jeff got us a 6year 100.000 mile warranty & left with the car that night. We've had the car for a week or so an love it . Also i would like to mention that we noticed a screw in one of the tires sat. an we took it back up there to them an they fixed it no questions asked. Jeff came to see us to make sure we were satisfied with our new vehicle. An yes Jeff we are an we would recommend you to any of our friends or family looking to buy a new or used car. Thanks From the Snyder family!

MiniVanTrig

25 de ago. de 2012

My wife and I visited this dealership 2 weeks ago and fell in love with a vehicle but it was out of our price range. Fastward 2 weeks and we went to another dealer and found them very shady. We went back to Smail and made them an offer on the car we liked. To our surprise they took the offer that was more than I wanted to pay in the begining but it was worth it not to have to deal with Shady dealers.

First Time New Car Buyer

27 de jun. de 2012

I was recently in the market for a new car (since my old one died out of the blue), and as friend had suggested Smail Kia. I talked to Mike Jurick about the 2012 Kia Forte, and he was able to show me some of the cool features of the car as well as offer me a test drive. He also ran some numbers for me, so I could see my possible payment. The dealership was even willing to offer me a reasonable trade-in for my car even though it wasn't working at the time. While I didn't end up buying the Forte, it's a great car, and I would highly recommend Mike Jurick at Smail if you are thinking about any Kia.

racerx

19 de jun. de 2012

Went to see a car that I had found online at Smail. Placed an inquiry through they internet. Jim Spanbauer returned my call. Made an appt to go see the vehicle that evening. Drove car, had all the options we were looking for, and began to negotiate price. We then found out that our car had "a dirty car fax." It had been in two accidents prior our purchase, none of them major, where any airbags were deployed. Do to this "dirty car fax," they were offering us extreme bottom line for our trade, even though the car fax itself states, -$110 due to history. Ok, car dealers. Then over the next two hours, we negotiated a price, and were very close to a deal. We then had to get something to eat for our children, which the dealership offered us nothing, not even water, we left. I instructed Jim Spanbauer to call me if, and when we reached the numbers we discussed. He called about 20 mins later. I returned his call, he was not at the dealership, left a message. I returned his call again, at which time the sales manager answered in Jim's absence, stated he was on the road with another customer. I told the sales manager that we had a deal, and i would buy the car. He stated that he would get the final numbers with the bank, and Jim would call back tomorrow to arrange delivery of the car. Tomorrow came, and i heard nothing. waited till noon, called, left a message with the manager, as Jim Spanbauer was off that day. Called again at 2 pm, left another message. At 4:30, Jim Spanbauer called me and stated the we had a problem. He stated appearently last night as we were driving the car, a salesman from another store was already working a deal on the car, and they didn't know. Now, this may the case, but, why would you wait almost 12 hours to tell me, and then on the second day, send out all of my info to the banks, and run my credit on a car you no longer had? I know that they processed my credit, as credit monitor informed me. So, this is just underhanded, they are at least not being honest, and their dealership is TOTALLY disorganized. I think they found another buyer, got a better deal from them, and sold the car out from under me. I would avoid this dealer.