ericschwab21

17 de nov. de 2014

I thought I was in an impossible situation and Bill helped me secure a lease on a new Ford edge that I didnt think was possible. The experience was great! No hassle, very quick and easy. I exchanged a few emails and then my actual time at the dealer was less than an hour. For a busy person like me, it was perfect. This is what car buying should be. Kudos Bill Cline and the Smail staff! You now have a customer for like.

LaurenSW

14 de nov. de 2014

I recently bought a new Ford Escape from Smail Ford and had such a great experience from start to finish. They had exactly what I was looking for and were willing to work with me on my trade-in. I worked with Bill Cline and he was very helpful and knowledgeable. He spent a lot of time after the purchase explaining all of the differnt features of my new car so I felt comfortable driving it home. I never felt pressured to purchase. He was there to help me make the right decision based on my needs. I spent some time looking at other dealerships and none of them compared to the service I received at Smail Ford. I would highly recommend going here.

nofo33

29 de sep. de 2014

A friend knew that I was looking for a new truck recommended Smail. After looking at several dealers in my area I spoke with Smail over the phone and was impressed enough to make the one hour drive. Im glad I did. They were friendly, straight forward and accommodating. Im also planning to have my truck serviced there despite the distance from our home.Frank & Nancy O

Rokide

3 de sep. de 2014

Over the years, my family has purchased many vehicles from Bud Smail dealerships. This is the first time I have personally worked with Ralph Kercheval. Ralph was very easy to work with and he was very patient and helpful as we looked at several options to come away with the best deal for the purchase of my new Ford Mustang. I look forward to working with Ralph on my future automobile requirements.

charlottep

11 de jul. de 2014

Steve Miller, our salesperson, was extremely helpful. He exceeded our expectations in finding the vehicle we wanted and explaining our options. I would recommend Steve to my friends and family.

melissa4755

12 de jun. de 2014

Keith did a wonderful job helping me with my purchase. Including 2 test drives. He went above and beyond helping me make my decision by going over every detail with me. Normally buying a car is stressful and confusing, at least the last time I bought one was. This was a great car buying experience. I will definitely be back to Smail and Keith for all future purchases, as well as recommending both to friends and family.

aboettner

6 de jun. de 2014

Keith Rosky was a great salesman. Easy to deal with and very knowledgeable. I enjoyed dealing with him and we were in and out in a reasonable amount of time. No pressure from him or Nick Breault in finance and have enjoyed dealing with him as well. They made our newcar buying experience a joy. Thanks Again Keith and Nick Sincerely,Bob & Angie Boettner

aeb528

24 de may. de 2014

Purchasing a new car is an intimidating experience, especially when it is your first. To me, buying a car is an investment, so I was extremely specific in what I was looking for. Others had told me that the car I was looking for did not exist at any of the 600+ dealers they looked at. At Smail Auto, Steve Miller was able to find a car that had not only all of my 'must haves' but also my 'would be nice to haves'. All in all, the purchase process at Smail's went very well and my mom (who was helping me along the way) and I only spent a total of two hours in the dealership!

Luke Hanko

6 de may. de 2014

The experience was awesome. Very friendly sales and finance people. Not only was Keith Rosny knowledgeable, but he was willing and able to answer all of my questions or concerns.

daucav

4 de may. de 2014

I am entirely satisfied with my recent experience in purchasing a Ford Fusion at your dealership. Being a senior person, I had a need for much information about the entire experience which was provided in a very patient manner by Mr. Ralph Kercheval, of your Sales Dept. Not only did he answer my questions, but due to his knowledge and experience, he added additional information which was very valuable. He delivered my car to me personally, and gave me the information to contact him if I needed his assistance.Mr. Ralph Kercheval is a real asset to the Smail Auto Group.

clmchugh

30 de abr. de 2014

We have always had good experiences with our dealings with Mark Smail and his sales staff. Bill was knowledgeable, friendly and helpful with all of our questions and concerns. He took time to show us all the different things on our new car and made us feel that we could come back later with any questions.

sissa79

22 de abr. de 2014

I recently purchased a new Ford Escape from Smail Ford. I have not purchased a brand new vehicle since 1995. I have made visits to dealerships since then but did not like how pushy the salesmen were. I met Keith Rosky while looking at the car I was interested in and had a few questions for him about it. He was very knowledgable about the vehicle and was not "pushy" at all. From start to finish he was just a normal guy and was super easy to deal with. I will definitely buy another car from Smail and Keith!

Mair1

16 de abr. de 2014

My husband and I have purchased several cars from Bud Smail over the past years. We had a 2009 MKZ and believed it was time to move up to a car with a roomier interior. I checked the Smail inventory and found a 2013 MKS that seemed to meet our needs. A friend referred us to Steve Miller, a Sales Consultant. I called him on the phone and we set up a time for us to go in and not only see the car but also to drive it. We were impressed with the car and were able to work out an acceptable price. Steve was very knowledgeable about the car and could answer all our questions. The car was ready at the agreed upon time. After completing the paperwork with Nick, Steve got us into the car and began to explain the car's features. He explained each feature and preset those we asked him to set. He spent time with us and answered every question. His explanations were in plain English, not "Automobile Speak". He assured us that we could come to the dealership whenever we needed help with how to use a particular feature. I plan to make an appointment with him once I have familiarized myself with the main features to be sure that I am using everything correctly. Steve is personable but also professional and knowledgeable. I would recommend him to anyone looking to buy a car.

robertmarshall104203

15 de abr. de 2014

We cannot thank Steve enough for his time and dedication to us as customers. After four different dealerships we picked Smail not just because of the products it had a lot to do with the time Steve spent with us, his listening skills, and personality. Three trips to Greensburg from Pittsburgh was well worth the mileage. I had asked to test drive a car a second time, after driving several others, in an attempt to narrow my choice. Because of our needs it was a longer and more tedious process than usual, I'm sure, but we greatly appreciate all of his many efforts. The Ford Fusion is AMAZING and I can only image we will come back to Smail time and time again if not for anything else but to seek Steve's diligence.

hohmanp

3 de abr. de 2014

Henry and Clark both helped me to get the car I wanted and feel comfortable in using all of the features. Both were very professional! Gold stars guys!

Malone75

27 de mar. de 2014

This is the third car I purchased from Clark. He is a great salesman and always gets me a great deal. I will be a long time customer of Smail and I will be sure to tell all my friends and co workers to go and see him or any salesman at a Smail Dealership.

Nchaplauske

20 de mar. de 2014

Don was great. He got me in a price that I was comfortable with for my lease. He was knowledgable on the two cars I was looking at and helped me make my final choice. Friendly genuine service with no pressure. Nick the business manager was great especially since I needed the car registered out of state. I will definitely be recommending Smail Ford to any friends looking to make a purchase

Lisakuhn

5 de mar. de 2014

Ralph is a great salesman and I feel like he always makes me a great deal. I always feel like a valued customer at Smail and with Ralph in particular.

littlecc1993

5 de mar. de 2014

Ralph Kercheval is one of the best sales men that has worked with me .He helped me out with everything in car. nice job and thank you . see you soon.

AndreaSmith2013

4 de mar. de 2014

I rated my experience the highest it could have been simply because of the amazing experience I had! Mike makes car buying such a smooth and easy process! He listens and goes above and beyond to make sure his customer is happy and taken care of. I will continue to recommend him to anyone looking to buy a car.

jhatrains

3 de mar. de 2014

My husband and I are delighted with the new Lincoln we purchased from Bud Smail and with our complete experience during the process. We asked to look at the Lincoln MKZ the previous week when we stopped in to see the Ford CMax. After speaking with Ralph about all the features of the Lincoln and thinking about it for a week, we decided to return and either lease or purchase a Lincoln, even though we were not really planning to make any changes as far as our Acura was concerned. The deal offered on this vehicle was so good we bought it on the spot, Ralph was very knowledgeable about the vehicle and we are truly satisfied with our decision.

jainsworth

25 de feb. de 2014

When we stopped at Bud Smail Ford Lincoln, we were immediately greeted by a helpful person who then directed us to Ralph Kercheval. We told Ralph that we were interested in a Ford hybrid (C-Max). Ralph found just the car we were looking for. He took us on a drive that really showed the capabilities of the car. Ralph explained all of the features of the car and helped us determine the best financing arrangements. I felt that the lease that we settled on was very fair. Ralph also took the time to show me another car that I am thinking of owning.Finally, felt that the environment was very pleasant.

Gspiker59

10 de feb. de 2014

Billy was very professional and went over every option in our new Titanium in great detail. He is a very pleasant and a pleasure to do business with. Also Nic (finance) and Joe (Sales Manager) are also great guys to work with. My lease on my F-150 is coming to an end shortly and I will be looking Billy up to help me with the leasing of a new one. Thanks for doing great business.Greg and Colleen

Skatsuleris

27 de ene. de 2014

Clark was extremely helpful! I didn't know what car I wanted and he showed me various vehicles that I may be interested in and allowed me to test drive each. The atmosphere was very comfortable and with his patience I left with a great car. I highly suggest this ford dealer and would come back for future purchases and wouldn't hesitate to call on Clark for help.

sgoates

8 de ene. de 2014

Clark was friendly and helpful without being pushy. He answered our questions forth rightly, and did not try to move us away from our wishes to a different vehicle. The overall experience was good, although the finance guy was more typically a fast-talking type.

newford2

20 de dic. de 2013

Sales associate Ralph Kercheval is truly a professional . Not only is he knowledgeable about the vehicles , but very kind and fair.I will recomend Smail Ford to family and friends. Thank you .

Dianne Abraham

11 de dic. de 2013

Went back to get new car because service dept.took care of a problem my local dealer didn't with car I got rid of. The sales and dealer are wonderful.

DavidCrawford

10 de dic. de 2013

The dealership and Steve Miller were very professional, responsive to our requests and questions, courteous, and offered a great product in the Ford Escape...latest in many technologies! Our car shopping experience at Smail Ford was a pleasant experience overall!

dinanpac

1 de dic. de 2013

From beginning to end Clark and Joe were very professional and understood our needs. They were very courteous and went out of their way to locate and deliver the car we wanted. We would highly recommend Smail Auto and Clark Sheppler.

gcmemull

1 de dic. de 2013

After visiting other area dealers and test driving the Ford Fusion for my daughter, we weren't yet ready to purchase. Our comfort level with the salesperson and staff wasn't established. We felt they lacked the proper knowledge about the car and they just seemed to want us to test drive and give us a price. It was recommended to us that we visit Bud Smail Ford and we were glad we did. Our salesperson Bill Cline exceeded our expectation with his knowledge of the models and his willingness to go above and beyond to answer all of our questions. Bill made the first time buying expereince for my daughter a positive one. In fact the entire staff in the dealership made her feel welcome and valued as a customer. I would recommend Mr. Cline and the Bud Smail dealership to anyone.

sachs4

30 de nov. de 2013

I had a great experience purchasing a 2014 Ford Escape. Domminick Cesario and Nick Breault were very professional and courteous. I would recommend Smail Ford to my family and friends.

moyera

11 de nov. de 2013

It was a good experience, not like previous car buying experiences. They were very patient and found the pricing our family needed. Thank you smail Mazda.

05101961u

6 de nov. de 2013

Keith was very knowledegable and helped me through the purchase process very quickly. I appreciated smail automotive contacting my insurance company, this was a time saving step that I really appreciated.

MikeStrager

4 de nov. de 2013

Ralph found the car I wanted and gave me a very good upfront price that was extremely competitive. What separated him from other salesman was his willingness to make sure was completely satisfied with the price.

Wizard09

25 de oct. de 2013

Super professional, amazing service and follow up. Thanks for working so hard to meet all my needs and expectations! Clark's the man! Thanks again

ishockem

16 de oct. de 2013

I was very satisfied with Henry. He was able to quickly provide me with the necessary information I needed to purchase the truck. I always appreciate when the salesperson adapts to the customers style of shopping instead of trying to exert their own. Henry was courteous and professional thruoghout the purchase.

penny1513

15 de oct. de 2013

The salesman was friendly and knowledgeable and worked with us on finding a vehicle we wanted at a price we liked, unlike some other dealers we visited.

Briggsworth

2 de oct. de 2013

They did a great job in finding the car I wanted. I would buy from them again. I would also recommend them to everyone I know.

Dansvantner

24 de sep. de 2013

I had a good experience at Smail and ultimately ended up purchasing a new vehicle. The sales and financing staff were very helpful and accomidating.

DCurrie

23 de sep. de 2013

Bill Cline was excellent. He was very professional; very thorough in finding out what we wanted. He provided information that helped us decide what was best for us. Based on our experience with Bill and your dealership, we will be repeat customers and will recommend your dealership to friends and family.

sjmyers

21 de sep. de 2013

I bought a new SUV last year and based on the excellent treatment and constant attention to details, chose to buy another new car this year. Having purchased numerous company and personal cars, Jeff's treatment and Smail outrank any dealership I have ever visited.

5fords

9 de sep. de 2013

Great people, good dealership to work with. Love my new car. I really hate writing about my experience and frankly the only ones that ever get read are the bad ones.

badroad

3 de sep. de 2013

Clark listened to what I told him, answered all questions, showed me what I asked to see, did not high pressure me, was knowledgeable, friendly, and waited for us to come back the next day. We bought something we discussed and he recommended and not what we had first seen. Becuase of his personality and knowledge we bought from him rather than the other dealerships we had visited. They did not take the time and knew better than what we said therefor they lost out. The service dept. was also recommended by a friend.

Giovanni6

28 de ago. de 2013

Our new car buying experience was actually enjoyable. When we walked onto the lot at Ford/ Lincoln, Evan Christy greeted us with a smile. He was very informative and new details about each of the cars we were curious about. After a couple of test drives we knew which car we wanted. Evan provided us with a purchase and lease offer for us to consider that day. We did not feel pressured or trapped into making a deal. Evan patiently worked with us and gave us time to make our decision. Once we were in agreement, we purchased our new Lincoln MKX, right out of the showroom. I especially appreciated the time Evan took to show us all the details and functions of our new car. I have had friends who have Smail cars that say I am goimg to love their service dept. If service is like sales, I am sure we will be satisfied.

nattak

26 de ago. de 2013

Our recent purchase of a F 150 truck at Smail Mazda Ford was as enjoyable as car buying can be. This was our second vehicle purchase in the past 2 years from Bill Cline, our salesman.

JesseFriedline

21 de ago. de 2013

Steve Miller is by far one of the most knowledgeable Ford guys at Smail Auto. I dealt with Smail Auto about 2 years ago with buying a Mazdaspeed 3 and my most recent purchase of a Ford F-150. Hands done these guys and girls know their stuff about vehicles. Experience was flawless and I personally would recommend that if anyone is in the market for a new or used vehicle call these guys up or check them out online. The team there will get back to you promptly within 24 hours. I will for sure be buying all my vehicles through Smail for the rest of my life.

lsalandro

17 de ago. de 2013

Ralph found us the exact truck we wanted. He explained the details and showed how to use the technical devices in the truck. We are very satisfied with our purchase.

CarlVulcan

22 de jul. de 2013

Ralph took the time with my wife and I to understand our needs and desired vehicle amenities. He was very helpful in selecting a color and options that make our vehicle an exceptional buy. He found the car to meet and exceed our expectations. He spent the time to go over all of the technical aspects of the options we selected and made sure we understood how everything worked. A great experience in buying our new vehicle.

amyangermeier11

16 de jul. de 2013

The cleanup of vehicle could have been a little better. Streaky windows, etc. The business manager did a good job explaining warranty options, etc. The salesman was very knowledgeable about the Lincoln's features. I would recommend this dealership to anyone.

JTH1016

9 de jul. de 2013

Overall great experience for my first vehicle purchase. Things about the truck were explained well to me and I will consider Smail Ford for future purchases.

kmatlock

1 de jul. de 2013

I have already recommended this dealership to everyone I have talked with about my new truck. I had just about given up on getting a new Ford F-150 before the 2014 models come out. Either they didn't have what I wanted or I couldn't make the deal I wanted. I called Bill on a Friday afternoon because I found the truck I wanted. Alas, it had been sold, but Bill had another truck that would work for me. I drove over an hour in heavy traffic and got there a little after 4:30pm. The dealership closed at 5:00pm, but Bill and Nick stayed and finished the paperwork. I came back on Saturday morning with my neighbor to pick up the truck. Bill showed me the basics to get me home without reading the 80 page manual, and even touched up the detail job on the window casings for me. I have been buying vehicles since 1970 (yes, I'm an old lady) and this is the best experience I have had with a dealership. It is worth the drive to Bud Smail Ford. The dealership and its people make the difference, and Bill Cline and Nick Breault are the best. They are pros, and they get it done right the first time. Thank you, Bill and Nick.

carol948

30 de jun. de 2013

We were very pleased with Ralph Kerchaval and the Smail Ford dealership.. Ralph was very knowledgeable and answered all our questions about other suvs. They made our purchase stress free and completed the paper work in a short period of time. We would definitely recommend Ralph to our family and friends.Russ and Carol Hamilton

mroyer449

28 de jun. de 2013

My overall experience with Smail Auto and Ralph was great. I would highly recommend this dealership and Ralph with friends that are looking to purchase a new car

Abbylin

17 de jun. de 2013

Ralph was very pleasant and accommodating. A very very nice man! Nick was also very helpful and pleasant. Both men explained everything very well. Ralph sat in the car with us and showed us EVERYTHING!! Great guys!!

zoobaby

5 de jun. de 2013

I worked with Steve Miller by email to purchase both a Ford Focus and a Ford F150, Steve was very helpful and was able to secure the best price for both vehicles. Overall, the experience at Smail was very positive, no complaints. Steve was efficient along with Nick (Finance). Both of them answered the questions my wife and I had. I would recommend Smail to other folks and I already have. I did not feel Steve or Nick were playing any games with me, the price was the price and there were no hidden fees or costs. Steve knew both vehicles very well, went over everything in detail and has followed up with me to make sure that I am satisfied.

palmerc7

26 de may. de 2013

This was my first vehicle purchase from Bud Smail Lincoln and I have to say it won't be the last. Also when I do go back I will ask for Clark to sell me another vehicle. I told him where I needed to be at in price and surprisingly he exceeded it. Definitely recommend Bud Smail Lincoln!

ckolesar

13 de may. de 2013

Ralph went above and beyond to get the vehicle I wanted. He had it shipped in from New Jersey. He succeeded where three other dealerships failed. I highly recommend Ralph and the Smail dealership to anyone looking to purchase a new vehicle. Two thumbs up!

Malone75

8 de may. de 2013

This is the second vehicle I have bought from Clark. He is a great salesman that will get you a great price on a new or used vehicle of your choice.

bonnie1317

27 de abr. de 2013

Clark was very friendly and informative about my purchase. He took the time to explain all the features of my new car and I left there a very satisfied customer.

Theedge

20 de abr. de 2013

I came to Bud Smail ford to look at options for purchasing a new vehicle. I test drove the 3 options I was interested in and decided the ford edge was the car I wanted. I would like to say thank you to Bill Cline , my sales representative, for being so helpful and thorough. He took the time to answer all my questions and concerns and explained the options that came with the new car. He really did a good job. I was very satisfied with the whole experience and would recommend this dealership to everyone.

Rrvennum

20 de abr. de 2013

I had a pleasant experience at this dealership. Everyone involved were pleasant and helpful. My salesman Ralph Kercheval was very knowledgeable and easy to deal with. I would recommend this dealership to anyone looking to make a purchase.

lmspns

15 de mar. de 2013

i have previously purchased from the Smail dealership before and have always been satisfied. I found the salesman, Ralph Kercheval to be very professional and very helpful in explaining the vehicle.

relmih

28 de feb. de 2013

The dealership was informative, and very friendly. We didn't feel pressured to purchase our car, but they were willing to help us in any way.

kissmw

11 de dic. de 2012

I went to look at a first time car and the experience of buying a car was all I hoped it would be. The salesman that helped find the perfect car for me was Nate Cunningham and he did a fantastic job! He was a great listener and also gave me great feedback and what he thought of the cars. He was honest, relaxed, and someone that was very enjoyable to work with. Very different from many I had seen before. He went out of his way to make sure I as a customer was satisfied. I would recommend this car dealership to anyone!

stupnc15

24 de oct. de 2012

Ralph and Ross were absolutely amazing!! they were very friendly and helped me so much! they were there every step of the way and always willing to answer any questions that i had. i will recommend them both!

kdeuel

15 de oct. de 2012

My experience with Bud Smail Ford was a very good one because they were understanding of my time constraints in having a family at home and working. They permitted me to borrow a vehicle to take home and shoe my husband, because he was home with the children.

rst

15 de oct. de 2012

The service my daughter and I received from Ralph was excellent. Our appointment time was met, Ralph presented options on our choice of purchase in a friendly, professional, manner. We were provided with an excellent test drive under similar circumstances my daughter would experience during her commute. Ralph also explained all the operational features of the Focus. My daughter and I were introduced to the Service Managers and toured the various areas of the dealership. I was very impressed with the overall appearence and layout of the dealership. Overall our buying experience was painless and very positive, my daughter even commented, " buying a new car is easy Dad!"

B&SKing

9 de oct. de 2012

My husband and I had a very good experience buying a car from Ralph Kercheval. He was friendly, personable, courteous and patiet. We couldn't decide between two cars and needed time to look at them carefully to compare them. When we made the decision (several days later) Ralph worked with us to finalize a satisfactory deal. Ralph even put on the side body moldings we ordered. He demonstrated how to use the "new" electronic gadgets a couple of times and encouraged us to call if we had any problems using them. (He even gave us his cell phone number if we had any questions.)

kb8vvt

9 de oct. de 2012

Excellent dealer and salesman. No high pressure and no problems. Did everything that he said he would. Unlike my previous experience with another local Ford dealer (Kenny Ross)who all but threatened me and reached for my wallet when I asked to take the evening to think over my purchase.I definatly will recommend this dealer to others and will plan my next Ford Purchase from them.

deanna.r.hoak

6 de oct. de 2012

Awesome!! Very difficult deal,Specific needs and some real challenges. Worked hard,didn't give up,and pulled it off! I love my new vehicle!

Richard C. Kell

5 de oct. de 2012

Over the years I have purchased many vehicles and I certainly believe that the most valued asset of any dealership can be their culture. My experience at Smail was outstanding. I was well informed about the vehicle and extremely comfortable within the dealer operating systems. It is apparent at Smail, that everyone is on the same page and that page reads, " it is all about the customer".

LKell18

1 de oct. de 2012

My buying experience with Smail was top-notch from start to finish. For the most part, I worked with Bill Cline, but Joe and Nick were both fantastic as well. Bill went out of his way to make the process extremely easy while still explaining all of the details thoroughly. At no point was I confused or felt left out of the decision-making process. I could not have asked for a better car-buying experience and I will certainly be back to Smail for future purchases.

mike.verdun.5

25 de sep. de 2012

I gave Bud Smail Ford Lincoln a perfect review because that is exactly the experience I received while there, perfect! I went in not exactly sure what I was looking for, and with being just out of college I also was not sure how I would afford whatever it was that I would end up finding. The entire staff was friendly, professional and as helpful as possible and made my visit there simple and stress free. Clark Sheppler listened to what I was looking for and was able to point me to the exact car that fit my needs. He was very knowledgeable and made making a decision for me much easier than I expected. Clark put me in the perfect car, taught me everything there was to know about it, and along with the sales consultants worked hard to make sure I was given an affordable price. I left Bud Smail Ford Lincoln feeling that I was given the best deal possible and was given all the information I needed to make the right decision thanks to Clark and the rest of the Smail team. The next time I decide to look at cars I know there is no place else I would go than to a Smail dealership. I would recommend Clark and Bud Smail For Lincoln to anyone thinking about purchasing a car, because they are truly there to make sure you leave their lot with everything you were looking for and more! Thank you Clark and thanks to everyone else at Bud Smails for making such a big decision like buying a car so simple and easy!

Rich Mic

17 de sep. de 2012

My sales rep, Brian O'Conner, was very professional through the entire experience of acquiring my new Ford F-150 XLT super crew cab truck. He and the dealership found me the truck I wanted, regarding the features and color, and brought it in versus trying to sale me a truck they had on the lot. He listened to the reasons for the purchase and was patient with me through the week long buying process. The truck was purchased with certain features that I required to be used as a work vehicle. Brian also help me with set-up the sync of my business phone contacts and review all the features of the technology within the F-150. I couldn't be more please with my experience at Smail Ford and working with Brian! Nate walked me the the financial closing side of this purchase. He was professional, not pressuring, and quick. He answered all my questions and didn't try to over-sale all the "extras", all aspects and qualities of a professional that I admire and appreciate! Thank you for making this a positive experience!

ttyyuuu

9 de sep. de 2012

Brian worked with me to get a price that i could afford to get me into a new f-150 truck. any minor issues with vehicle were taken care of immediately.

tipsie126

6 de sep. de 2012

I would like to say that my sales representative,Bill Cline was very knowlegdeable on the vehicle I was interested in purchasing. He went over all the features and explained how to work everthing that the vehicle had to offer. He made me feel comfortable in asking questions and was very professional in appearance and was not at all pressuring. Bill then took me around to show me the service department and introduced me to the Ford guys and also to the young lady who answers the phone. Overall this was probably the nicest experiences I have had in purchasing a vehicle. Bill went above and beyond to get me the vehicle I was inerested in and said sincerely to feel free to call with any questions. Kudos to you Bill and thank you for your patience and time you spent with me.VickieA proud new owner of a 2013 Ford Escape

iwantmysht09

5 de sep. de 2012

After goin to 4 other dealers that did not seem to even attempt selling me a truck I tried Smail Ford Dave Kimmick came up to me in the lot with a very possitive attitude and smile on his face. Dave did everything in his power to help me with a purchace of a new truck, the team he worked with acctually gave me such a good deal that I bought a brand new FX4 loaded to the hills even though I was looking for a plain truck,Dave did everything but give me the truck. Good job Dave Patrick Chiaverin

mpalmieri

27 de ago. de 2012

Brian was extremely friendly, polite, and knowledgeable. He took the time to answer all of my questions when I was at the dealer in person as well as during the many phone calls I placed during the few days of negotiations. I never felt pressured at anytime and the overall experience was hands down the best out of the 3 dealerships I was in communications with during the buying process. I will definitely deal with him again when it comes time to purchase another vehicle.

gbasista

16 de ago. de 2012

Nate was very informative and honest in his approach to my questions. If he personally did not know the answer, he inquired with his boss and provided me with a very quick reponse. He was friendly and made me feel comfortable in purchasing this vehicle from a dealership that was new to me. He assisted me in understanding the parts of my new car and made me feel very comfortable with my purchase. I had originally come into this Ford dealership planning to get a 2012 leftover vehicle and take advantage of the "end of summer" sale, but was pleased to get a 2013 Ford Edge. I am satisfied with my new vehicle and the assistance in sales/service that Nate Cunninghame provided to me on that date. I have already shared my experience at this dealership with coworkers, friends, and family. I will certainly refer everyone to Nate and the Smail dealership.

cronin431

28 de jul. de 2012

Excellent service from Ralph Kercheval and Bil Cline, very friendly staff. Felt as if we got a fair deal. I would recommend dealership to anyone.

CarlPalitti

26 de jul. de 2012

Clark Sheppler is an outstanding salesperson. He was polite, courteous, friendly and not overbearing at all. He acutally made the buying experience a pleasant time rather than the usual hassle. Everyone at the dealership was great and I would recommend you guys to anyone.

JenPletcher7

8 de jul. de 2012

We only spent 3 days with Smails...one test driving vehicles, the 2nd working out a deal to purchase the vehicle and a 3rd picking up the vehicle and signing the paperwork. We did have to stop back to pick up our antenna, so make sure your vehicle has one; apparently the auto butler detailing has to remove the antenna and sometimes they forget to put it back on. I'll remember that for next time and save myself a trip. They were very apologetic though and we were on our way to Greensburg to handle other errands. Overall we had a very good experience and would recommend Smails for purchasing a vehicle.

gregelliott

20 de jun. de 2012

Sales process was easy, answered a lot of questions. I felt I got a fair deal, and that they made a profit. Dave Kimmel was knowledgeable of all vehicles, and I bounced a couple around to get price/lease rates. Compared to other vehicles I came out ahead. I did not feel that I was getting "raked over" buy the F and I mgr. That's why I closed the deal vs. leaving. I will recommend this dealership, AND Dave K. to anyone looking for a Vehicle. Thank You!!

jordan126

17 de jun. de 2012

Bill robinson was a exceptional sales man. He was extremely knowledgible about the truck and made the process as easy as possible. I would recomend anyone to buy a truck from Bill Robinson at Bud Samil. I would like to thank you guys very much for making my expierence as easy as possible.

Gennaro Skiavo

25 de may. de 2012

I walked in the dealership still undecided whether or not I was going to purchase a truck now or wait until September or October of 2012. I first interacted with Ralph via the internet. I was met at the door by Ralph and from that point on, I felt comfortable in interacting with him. I told him that I definately was in the market for a truck, but as this point I was going to shop 3 dealers and go with the best deal. I had a 1997 ford f-150 with 207,000 miles on it and I knew that I was not going to get much via the trade route. Once my trade was assessed, I managed to wiggle a few more hundred and a set of mud flaps to close the deal. I never did go to the other 2 Ford dealers and I know in the internet world of today, there are very little unknowns in pricing. I know there is dealer holdback involved which the consumer has no bargining power. This is the second vehicle that I have purchased from Bud Smail in the past 3 years and when I am ready to buy again, that will be the first place I shop. Once again thanks to Ralph for making my experience as stress free as possible.

vallison

19 de abr. de 2012

This was the best car buying experience we have ever had. Everyone involved was great to work with. The paperwork was painless and the delivery of the car along with the overview was perfect. Clark was wonderful to work with as was all the staff we met. Thank you for such an easy buying experience.

jerry31

15 de abr. de 2012

I would highly recommend the Smail dealership for many reasons.First i was very impressed with my salesman Steve Miller.I have purchased 2 vehicles from him and he always treats me as a friend and he is very knowledgeable.Also the service dept. is excellent.Smail makes my buying experience very enjoyable.

LOIS"S FORD

10 de abr. de 2012

Michael was very helpful and patient. We would use him again. He was very friendly and knowledgable. He did not pressure us to make his sale.

KyleMurray6326

20 de mar. de 2012

From the time I arrived at Smail Mazda, I was treated very well. I simply gave Ralph Kercheval a price that I could afford, and he worked his magic in getting me the car I wanted. Ralph explained every aspect of the car and I was also given the extended service choices. Everything was explained clearly and I highly recommend this dealership. I especially recommend Ralph Kercheval because he was a fantastic person to work through the process with. What really got me was when Ralph started wiping off the car before I pulled off the lot. That really shows that he wants his customers to be satisfied. He also insisted that if there were any questions or concerns, no matter how small, to give him a call. Fantastic salesman and person.

rvitale

20 de feb. de 2012

Ralph has a pleasant and friendly personality which makes you feel comfortable. He wasn't pushy and really went out of his way to get us the best deal and price. He also introduced us to all the other workers personally and showed us around the whole facility. The building is neat and orderly and the whole process was done in an orderly and timely fashion. We had a very good experience purchasing our vehicle and we love it!Thank you. We are totally satisfied.Richard and Roberta Vitale

Jami A

5 de feb. de 2012

My purchase at Smail Mazda was handled with great sensitivity. They were very friendly and willing to go out of their way to meet my needs. I would not hesitate to purchase another vehicle there.

pnplabeka

4 de feb. de 2012

We've used Smail Ford ever since we relocated to Western Pa. We are so impressed with the service and friendliness that we decided to buy our next Escape and Explorer from Smail. Just picked up the Escape - sold by Ralph. The Explorer is on order. In my 40 plus years of buying cars, this experience with Ralph was once of the most low key, less pressure and friendly expereinces I've had. It actually makes you want to buy. I couldn't ask for a nicer bunch of folks to do business with.

berardsl

2 de feb. de 2012

It was the easist process that we have had buying a new car. We emailed Ralph, exchanged a few emails, took my car in for him to look at & give us a trade in price, exchanged a few more emails, went to look at the new Mazda that we may buy, & then a day later we purchased the vehicle.

donald.maughan

27 de ene. de 2012

i look forward to buying a new truck evrey 4 to 5 years,but absolutly hate the song and dance you have to go through to get it at most dealers. when i perchase a new vehichel i do my homework, i know what my trade is worth and i know about what i should pay for the new truck.it really upsets me when a salesman comes back and tells me he is $10,000 high.at smail nate cuningham had me a price within 25 min. and a respectful price. the experiance was very good and i will be going back when i am ready for a new truck. GREAT JOB GUYS thanks don maughan ptm inc.

sadiefj7777

26 de ene. de 2012

Within 1 minute of entering the dealership lot the salesman (Vinne Cerra)came to greet me and ask how he could help me. My motto is who comes to help me first gets the sale,and he was there on the spot. He was very friendly , helpful and accomodating. So he got the sale and Bud Smail sold a sharp car.

Salemspap

18 de ene. de 2012

What a nice young man vince is. Do what you can to keep him around. I had problems with my acct no on a payoff amt. and vince nick i think had lots of pattience with me and had me in my new truck inside 5 hrs

JP Habets

17 de ene. de 2012

I have worked with Ralf Kercheval in the past, hence we purchased another vehicle and it again turned into an enjoyable experience and a good deal for both of us. Ralf's attention to details of our needs speaks highly of him. Thank you. JP

rm817

16 de ene. de 2012

I visited a Ford dealership in Carnegie to test drive a truck that they had in stock. I dealt with a salesman who did not answer all of my questions, and made a bit of a scene when the pricing negotiation didn't go well for him. I left that dealership knowing that Iwould never go back. I went to Smail Ford in Greensburg and spoke to Bill Cline--I found Bill to be very knowledgeable regarding pickup trucks--he answered all of my questions. I purchased the truck that I wanted for the price that I wanted to pay. After the sale, Bill took the time to go over all of the features of the truck, set up the Bluetooth, and explained the navigation system. He was very friendly and professional. I would recommend Bill to a friend.

jenijeny8675309

15 de ene. de 2012

Steve Miller is a top notch Sales professional. He was very knowledgeable of the vehicle. Friendly, not aggressive, and answered all questions. I enjoyed my sales experience and would return to this dealership for future purchases.

John McCain

2 de ene. de 2012

I have purchased many cars and trucks in my life. I have never been treated so well as I have at Bud Smail Ford. I have purchased Audi, Jaguar, Mercedes, Lincoln, Lexus. None of those dealers compare with Bud Smail. I really appreciate how I have been treated. I have found that the service department goes the extra mile to see that you get more than the service you expect.

Jeanlb

30 de nov. de 2011

I was treated very fair and the sales people were very curtious. Mike Mcneal took care of me and answered all of my questions. They made the whole car buying issue affordable.

foxsus07

18 de nov. de 2011

Had a great experience at Smail. Bill Cline was easy to work with and met all our needs. Each employee we encountered during our visit was courteous and professional.

WHoroszko

16 de nov. de 2011

It was my great good fortune to do business with the folks at Bud Smail Ford Lincoln. In particular, Ralph Kercheval, my Sales Consultant, was extremely helpful with my vehicle purchase and with strong support afterwards to get me familiarized with it. He made me feel totatlly at ease throught the entire process.I would highly recommend both Ralph and Bud Smail Ford Lincoln to anyone looking for the best deal and highly competent staff.Thanks Ralph and Bud Smail for all you did to make my purchase of a 2012 Mustang GT Premium a reality!All the best,Bill HoroszkoGreensburg, PA

galbaccr

28 de sep. de 2011

Ralph and his boss or associates were very willing to bear with me while I took my time to decide - over two days - on several possible choices. That is, whether to purchase a particular vehicle they had in stock or to request they get a vehicle from another dealer or to either go to a different dealer or stop pursuing a purchase altogether. They did not pressure me to buy - but seemed honestly willing to help me get whatever I wanted or needed (within reason). In the end, they readily accepted a small appraisal change I requested, and we were able to seal a deal. I appreciated their helpfulness and patience.

bevleesterner

13 de ago. de 2011

Everyone was very informative and helpful in the purchase of the new Lincoln MKZ.I would and have recommended this dealership to other people and friends.

dszuch

7 de ago. de 2011

It was a very pleasurable visit with no pressure by the salesman. I looked at three differetn vehicles and then came back a week later...he never pushed any sort of deals on to me and was only offering advice and answering my questions. It was the type of car buying experience I was really looking for and fully enjoyed.

liongurl01

24 de jul. de 2011

I was very satisfied with my experience. Everyone was helpful, friendly, and knowledgeable about cars. They explained things to me so that I could understand them.

smorg

17 de jun. de 2011

I first visited Smail for service and appreciated the friendly polite staff, Ed and Beth in particular. After damaging my 2010 Ford 150 FX4, I decided trade as a possibility. I asked for Jason Reid in sales which turned out to be a good thing. His approach is slow and deliberate but accurate and complete. I appreciate managements decision to deal with me being that my trade in would be unmarketable for several months due to necessary repairs as a result of the body damage. In the middle of negotiations jason was called away and turned the deal over to Steve Miller. Steve is enthusiastic and knowledgeable about ford trucks. Perhaps some issues were taken for granted but I would have liked to have heard from Steve and Jason a bit more detail about product knowledge. There should be plenty to talk about a fifty thousand dollar truck. Factory warranty was never mentioned throughout my entire experience, I didnt ask but it should have been mentioned. Nick the F&I person was exceptional! He was able to find the lowest lending rate for my loan, his job is also to to explain and sell the extented warranty which I purchased, he also explained in detail the gap insurance which I declined.It was the day after the purchase and delivery thats surprised me, granted the sales floor was in dissaray due to construction, I stopped in to pick up a check for the DMV in Fl. I stood not ten feet from Steve and was never acknowledged, yet Nick dropped what he was doing and assisted me in my needs, which was a check and insurance cancellation on the old truck. My experience was ok but more about the truck should have been done before the deal, Steve Morgan

momsminutes

31 de may. de 2011

We came in to buy a new and a used vehicle. We had only been on the lot for 2 minutes and Dan was ready to help. He was personable and allowed us to take our time. We test drove 3 cars before deciding on a new Taurus and a used Escape. As it was the holiday weekend, business was quite brisk, and we did have to wait for a finance person. We spent from about 10 a.m to 4 p.m at the site and Bill was kind enough to offer us some Chicken for lunch that was there for an employee appriciation function. We declined but the offer was quite kind. My only suggestion for those customers that are spending hours at the lot would be to have drinks be more avaliable. The complimentary coffee is great but was empty and my husband would have loved a cold drink. The only area we did not rate as great was pricing. We rated it as good. I guess all I can say to that is that everyone, including us, wants to pay less for more ! We do feel as if the pricing was fair. Additionally, we were able to secure a better intrest rate through our own credit union and after doing a little research learned that Smail is part of their preferred dealer program. This wasnt a big issue, but it could have saved us a little time and a few phone calls had that come up during our talk with the Finance person. This may have been overlooked due to the volume of business on Monday. We enjoyed our experience as Smail customers and will continue to look to you for our future needs.

mpalermo33

23 de may. de 2011

It was a great experience. Staff was very friendly and helpful in providing me with vehicles specific to what I was looking for. I would definitely recommend them as well as purchase from them again. They really worked to make sure the I got the best vehicle within in my specific budget.

dbimeal

5 de may. de 2011

We visited Smail to look at Escapes with no intention of buying that evening. Jason Reid assisted us, was friendly and answered our questions. We test drove several vehicles and ended up with a deal we felt was fair and acceptable. We would definitely recommend this dealership and will tell our friends to ask for Jason.

cr508r

3 de may. de 2011

Overall experience was very good. Glad there was not a "hard sell" Jason was friendly, polite and informative. Good communication including follow-up calls were appreciated. Had no particular intentions of buying a Kia when walked in. Really liked the car, it sold itself. Only minus was color I wanted wasn't available. Would recommend Jason to others.

Timmch

29 de abr. de 2011

I was pleasantly surprised by the fact I was not pressured to make the deal by my salesman Jason or his manager Joe. The deal I was given exceeded my expectations! Everyone was friendly yet not overbearing. I chose to buy there because of my good experience with their service department and the sales staff was just as nice and accommodating. Even the finance person was a really nice young man.

smithh2

4 de abr. de 2011

We needed a specific vehicle and had a deadline to meet. Ralph had one of those vehicles available, and was able to get our purchase done in 1 days time. Also, he gave us a great price for vehicle, even though the Demand far exceeded the demand. Lastly, he was able to deliver the vehicle to our end user, even though it is far from the dealership.

Rosalie7

3 de abr. de 2011

I had a wonderful experience at Bud Smails this past week. We were were looking for a resonably priced car and could'nt have picked a better one than the 2011 Ford Focus that we purchased. I love it!!! Steve Miller our saled consultant was just wonderful!!! Very easy to deal with...not pushy...very on the ball with everything. Honestly this was one of my most pleasurable experiences in buying a new car. Nick in finances was a pleasure to talk to and new all that he was talking about. Unlike years ago we were in and out of there in a short amount of time. Very pleased and would recommend the car and the service given.

jdkirkman

11 de feb. de 2011

I met Steve Miller at Smail Mazda looking for a new SUV AWD. He was very friendly and courteous explaining all the new features 2011 Mazda CX-7 with 2.3 turbo engine. I was somewhat leary looking at a foriegn vehicle, but was quite surprised with what the CX-7 had to offer. Since I was pressed for time, we did most of the negotiations via e-mail. I was quite impressed that there was no "strong arm" pressure sales tactics, especially since that would have immediately made me walk away. All of Smail's team, treated me in a professional manner and also made it the most streamlined purchase of a vehicle I've ever had. He had taken me on a tour of the service department and also was very thorough going over the vehicle before I left the lot. I look forward to seeing how the new 4-cyl. turbo performs as our new family SUV. I will certainly recommend Smail Mazda and would definately use them when looking for my next vehicle. The experience was great. Thanks Steve!!!

ShawnCarver

10 de feb. de 2011

Working with Smail was so easy. Ralph treated us great from the begining and made the the whole process of buying cars easy. After we decided on the car models we wanted Ralph turned us over to Jeff in finance and he really come through for us. Thanks Ralph,Jeff and Smail Auto Group.

ralphie

25 de ene. de 2011

Ralph gave me excellent service from the time I stepped into his office until he gave me the keys to my new Ford Escape. He was extremely helpful in providing me the opportunity to test drive three vehicles which was beneficial in making my final decision. He was also very knowledgeable in the technological features of my Escape. I was very impressed.

dave17

18 de ene. de 2011

Quick and easy would best describe my experience at Bud Smail Ford. I purchased the new 2011 Ford Explorer with Sync Pack. Sale Rep, Steve Miller knew the vehicle inside and out. In less than two hours I was driving it home. I would recommend Steve and Bud Smail.

mgiogianni

12 de ene. de 2011

This was our first purchase from Bud Smail Ford Lincoln Mercury, and it was our best experience at a car dealership. We went to Bud Smail after researching its vehicle inventory on the internet. The website was easy to use and turned out to be extremely accurate. Upon arrival, the salesman, Steve, immediately assessed our needs and showed us the vehicles we were interested in. He gave us a detailed and thoughtful presentation about the vehicle we wanted to purchase. When our purchase was complete, he made sure he reviewed the interior features of the vehicle and set-up the Sync feature. Even though closing time had passed, he was more than willing to answer any questions we had.One of the best parts of this car buying experience for us was seeing several financing options presented to us in an easy-to-read chart format. We could readily make our decision about financing because the choices were listed clearly.Overall, we were very pleased with our experience at Bud Smail and will return again for another purchase.

EvanMerrill

1 de ene. de 2011

We recently purchased a 2011 Ford Escape from Steve Miller at Smail Ford. We had already received a quote from a competitive dealer, and came to Steve with this deal. Steve was very friendly and willing to work with us to obtain a better deal. He was able to get us more money for our trade-in and find additional incentives to lower the price of the vehicle.The only reason I rated my overall experience a 4 (Good) other than a 5 (Great) was because when we picked up the car, the center console was sticking and the Sync system was malfunctioning. Two things that should definitely not happen to a brand new vehicle. Having to set up a service appointment on the first day we had the car was an inconvenience. Having said that, the service personnel were accommodating and friendly. However, we were told any time we brought the vehicle in for service, it would be washed. When I picked up the vehicle, it was not washed. This was the only other thing that made us lower our overall rating to 4.

Habets

23 de dic. de 2010

Ralph took time to explain all the features of the vehicle. He handled the paperwork competently and efficiently, and, when I left in my new Explorer, I was satisfied that all the t's had been crossed. Ralph went above and beyond also when I called the next day looking for some CD's I had overlooked in my old vehicle. He followed through to get the items back to me as quickly as possible. The price was comparable to other places I had requested prices from so I only checked "OK" for that item.

gunnerfan

6 de dic. de 2010

All I can say was that is was a hassle free experience. Michael Mcneal and the manager Kevin Cook took the time to find the car we wanted and was more than fair on price. I might some it up best by saying that it was simply easy and comfortable to purchase my new Lincoln.

rmesser

24 de nov. de 2010

I traded in my Honda Pilot for a 2011 Ford Escape. I began my inquiry with a phone call. Jason was very polite and informative yet he was not a pushy saleman-type person. That gave me the incentive to come in and discuss the possibility since I didn't feel I was being "talked into it." My 2 yr old son wasn't feeling well so my wife stayed home. Jason Reid was very patient and helpful with my wife and I coordinating with cell phones and text messages. He showed us a way to apply for credit on their website so I didn't have to go home and come back another day. It was hassle free, I didnt feel like I was being pushed into something like I have in other experiences at other dealerships. I felt like he was a genuine family man much like myself and wanted to help me and my family. I got what I believe to be a good price and very friendly customer service from everyone we came in contact with. I will recommend Jason Reid to any friend or family member that is looking to buy a car. When we completed paperwork upon delivery of the car, we couldn't find a babysitter so we brought my 2 year old with us. Every employee we saw stopped and talked to him. There was a nice area for kids where he could play and eat a snack. I could tell that the staff gets a long well as a team and help each other. It made my experience better and I appreciate the extra efforts from everyone involved.For all of these reasons I rated Jason and the dealership 5's (Great). I would take my mom there to buy a car. I can give no higher praise than that.

Sallywalk

2 de nov. de 2010

I purchased a 2011 Mercury Mariner from Smail Ford/Mercury. The salesman who helped me was Jason Reid. He was friendly and made me feel comfortable (I hate to buy a car). Jason offered to find a different color if the ones on the lot were not to my liking. I would recommend Smail and Jason to anyone in the market for a new car.

dcuster

14 de oct. de 2010

I was so impressed with Jason Reid the moment I met him. He took his time with me and did not make me feel rushed. When I first approached him, I told him right off the bat that I was not quite prepared to buy a vehicle, but that I wanted to drive some to see what I wanted. He spent several hours with me just letting me feel things out. I went several other places, but in the end, decided to buy from him because he made me the most comfortable through the whole experience. He is a wonderful salesman and deserved my business. I hope that if and when the time comes that I need service that I will have the same experience. Top kuddos to Jason!

Links18

7 de oct. de 2010

We purchased a 2010 Mazda CX-7. Jason looked around at nearby dealerships so that we were able to get the color of choice this process took about 2-3 days but it was worth the wait; while we were waiting Jason kept us abreast every step of the way using Smail's new technology called the "live chat". When our car arrived he showed us the features of the vehicle. Overall, my experience at Smail has been great thanks to Jason who was personable and exuded warmth from the time we were introduced.

Linda Gribenas

3 de oct. de 2010

Ralph Kercheval has sold us one car and we will be seeing him soon for another. He answers all our questions and always returns our telephone calls. He is very helpful and very pleasant. He does not push and is not overbearing, like some salesmen. It is a pleasure working with him.

tonlynn

15 de sep. de 2010

This was the best experience I've had in a long time at a car dealership. Michael was was very friendly and extremely helpful. He was very knowledgeable about the vehicle I was interested in and he was able to answer any questions I had without hesitation. I felt no pressure whatsoever when making my decision about which options I wanted or didn't want when when purchasing my vehicle. They were able to get the vehicle I wanted with the options I wanted. I also love the fact that they will always be there to help and answer any questions I have in the future. They didn't just sell me a vehicle and forget about it. I would definitely recommend this dealership to my family and friends. As a matter of fact, I already have.

harborbreeze

2 de sep. de 2010

Pleasantly surprised. I have always dealt with smaller auto dealers because I did not have the time to play games or waste my time. Smail will take all the time with you that you need whether its 15 minutes or 5 hours. There was no nonsense, no game playing, they were friendly and cut the deal very close to what I wanted. On a scale of one to ten, I rate them a nine, and I am VERY picky, so my nine is most peoples 10.This dealership works on volume and repeat sales, they are not interested in catching a fish.The price was given a 4 instead of a five, not so much the dealerships fault, but Ford offering absolutely nothing on the fusion hybrid in regards to rebates and interest rate promotions.My price was $25.00 under invoice, I probably could of squeeze for a few hundred more, but felt, since they were working fast at my request, I would let it go.What I mean by fast, is the day I stopped I knew what I was looking for and had very limited time. I told the dealer in a nice way that I wanted a price on a fusion hybrid and had no more than 5 minutes, and in less than that he came back with a price, no running back and forth making me feel like a fool.No pressure, no requiring me to take a test ride before giving me a price.All in all, Bud Smail will be my dealer on future purchases, as they are truly a no hassle dealership.

hamill11

15 de ago. de 2010

Buying a new car is a challenging and difficult task due to all the decisions that have to be made and the cost of the purchase. Along with those considerations, the purchaser must interact and spend a great deal of time with the sales associate during this whole process. For me, it is paramount that I feel comfortable and in charge of the situation from the moment I say I would like to buy a new car until the conclusion of the purchase. I want to feel relaxed and that the sales associate and I our partners in the endeavor. This is exactly how I felt and what I experienced at the Smail Auto Dealership and with the sales associate, Steve Miller.Steve spent a great deal of time with me during the whole experience of buying my Lincoln. I was always his total focus and I never felt rushed or pressured by him. He was knowlegeable,informative, friendly, easy going, and willing to work with me. These are qualities that I consider to be important in a sales associate and what make buying a new car a pleasant experience and what make a person want to return even after the purchase.

skittles

6 de ago. de 2010

Outstanding service! Mr. Miller was very attentive to our needs and desires. He was quick to respond to questions and accomodated our schedules. When we came in to look at a vehicle and acquire one, he had everything well organized to minimize inconcvenience. I would also note that all we came into contact with at the dealership were extremely friendly and accomodating.

qbrown116

5 de ago. de 2010

Our experience at Smail Auto Group was terrific. Jason is an excellent salesman and helped us more than any other salesman we have had at other dealerships. We will definetly consider buying more vehicles from him. I feel he went out of his way to meet our needs and offer us the best deal possible. Jason seemed more interested in finding us what we wanted than just making a sale. We only have wonderful things to say about him. We will recomend him to anyone looking to purchase a vehicle.Sincerly, Steve and Debbie Brown

mdklink

27 de jul. de 2010

We purchased our Mazda from Smail last year. We were so impressed with our salesman that we returned to purchase our F-250 this year. Our salesman was very knowledgeable and was able to answer all of our questions. We live about 70 miles away from the dealership and our salesman was very patient and worked with us mostly over the phone. After a lot of searching, we found the exact truck we wanted in New York. Not only did Smail go get our truck, but they gave us a great deal on it. We were completely satisfied with Smail and I recommend them and our salesman to everyone.

popovich08

20 de jul. de 2010

I gave the rating I did for this dealership & it's employees because they were super helpful to me when I was purchasing my new vehicle. They did what they could to put me in the exact vehicle that I wanted & that was very satisfying to me. They couldn't have been more helpful to me & they knew everything there was to know about the Escape I purchased & made sure everything was perfect before I drove it off the lot. I would HIGHLY recommend Bud Smail Ford to everyone & anyone I know that is looking for a new vehicle.

charlottep

17 de jul. de 2010

The dealership is one that has integrity and stands by its word and delivers on its promises. All employees seem to be dedicated to the philosphy of the customer is king and they must treat he that way. They renewed my faith in auto dealerships, they were much more they "HERE IS WHAT I HAVE PICK ONE".

saccone

13 de jul. de 2010

This was my first experience with Smail Auto Group. It was a great experience. Normally when purchasing a car I expect to first look at the vehicle, take it for a ride, wait for the trade in value and then begin the hassle over the final cost of the new car. This has always and I mean always taken from a day or two to a week or more. To be honest I usually end up losing my temper over the way the sales person handled these negotiations. Jason Reid made this experience an enjoyable one. The final trade in value was negotiated for a short time, with each side giving a little and the deal was made. The dealers in the past would have the car detailed and ready for delivery in a couple of days. If the car had to be brought in from another dealer this process would, of course, take longer. This experience broke all records. Smail Auto Group detailed the car and had it ready for me the same day the bottom line price was decided. I never expected to drive home with a new car the same day I walked in to look for on! I believe this happened because of the professional manner Jason handled the sale. Nick Brevlt handled the signing of the final papers with equal professionalism. Vince and Rosalie Saccone

Amy Kelly

7 de jul. de 2010

I went to Smail because my father had recently purchased a vehicle there and had fantastic service from Jason. I was not disappointed. We went to the dealership at 9am and Jason did all he could to help me find something that I really wanted. I had issues with an 'upside down' current car loan, and he helped me until I found something not only affordable, but fun to drive! I left at 6:00PM with a great car that I really love! This is my first car that I've owned that I am excited about. Thank you!

jerry31

2 de jul. de 2010

So far everything about my buying a new car at Smail auto has been great.The sales department people have been very helpful and friendly.All of my questions were answered promptly and correctly.When I received my new vehicle it came in exactly as I ordered it.My salesman Steve Miller went over all of the options with me very throughly.He also did a very good job keeping me informed about my vehicle's delivery.All in all I had a very good experience and plan to continue dealing with Smail.

spechtja

30 de jun. de 2010

Back in August of 09 I called Smail Ford to see if I could stop in to test drive a new 2010 Mustang GT. Steve Miller was the salesman that I dealt with. I really liked the 2010 Mustang GT, but being that it was already late summer at the time, and I wasn't planning on driving the Mustang in the winter months I decided to wait until I could order one at a future date. I started reading rumors on the internet that Ford was coming out with a new more powerful engine for the 2011 GT model. Needless to say, hearing that really excited me! Whenever Ford announced that they were coming out with a new GT engine that would produce more than 400 H.P., and that it would be available in the spring of this year, I couldn't wait to order one! I sat down with Steve and placed my order on Febuary 18th of this year. Steve was very helpful every step of the way when it came to helping me decide just what options were available and answered every question that I had. I really enjoyed talking with him every step of the way. He told me that my Mustang should take 8-12 weeks to come in. I expected to have it in my garage by late May. When it didn't come in by late May I stopped in to Smail Ford one day to check on just what the delay was. Steve wasn't available at the time because he was at a meeting, so I talked to one of the sales managers there who by the way took me into his office where he pulled my order up on his computer. The computer showed that my Mustang was built and ready to be shipped to their dealership. When it finally did come in a little over a week ago, Steve notified me that it was in, and that it was ready to pick up. I picked it up on week ago today (6-23). Whenever I picked it up I dealt with Steve and another guy who by the way was also great to deal with. Steve was very helpful in going over all the features on the Mustang the day that I picked it up. So far I really like the new Mustang. I haven't owned a new Ford product since the late 80s, but based on how much I like my Mustang, I'm thinking that there will likely be more Fords in my future.

Jrossmeyer

11 de jun. de 2010

This being my first "new" vehicle purchase, I wasn't sure how my experience would play out and was certainly dreading it...however, I must say that my overall experience was pleasant. Much of this was due to our salesperson, Jason Reid. Numerous times I've encountered the typical "used car salesman", but Jason was much different. He wasn't pushy at all, he was accommodating. You could tell Jason genuinely wanted to get us our best deal and the perfect car for us. Jason sold the car to us for Smail Mazda. On the other hand, your "finance person" (Nick) would not have sold the car to us...he was/is the polar opposite of Jason. My wife and I must have told him (Nick) 8-10 times that we did not want an extended warranty, but just kept pushing...I understand that this is his job, but this really pushes people away. If he was our first contact we would have left immediately - in fact, we almost did at that time. Maybe your sales people should focus on what the car does have versus what the car doesn't have. I left the office feeling as though the Mazda warranty was a null issue and would not cover any necessary problems that would arise. After he (Nick) was sure that would not be selling us any extended warranties, we might as well have been an immanent object in the room...he couldn't get us out of the office quick enough. That pseudo friendly attitude was completely gone...Again, Jason Reid sold us our car. Even after the sale, Jason was in our backseat helping us to put our car seat in. I would come back to purchase a car from Jason.Respectfully,Justin R. Meyer

justmrg

17 de abr. de 2004

Extremely nice people including Bud himself! The only problem we had was with a dishonest mechanic...said brakes were wornout, but he didn't expect me to tell him to leave them on and I would replace them myself! I later found out they were just fine. Dealer paid me for the brakes, but I am hesitant when I hear they "found" something that needs replaced. Maybe just one bad apple, but you can find that anywhere. They made right by me and they do go the extra mile to make sure you are happy with your purchase. Very low pressure and accomadating.