Howard

30 de mar. de 2016

Visited Fred Dodge at dealership and was looking for a used car. Told him what I really wanted and he showed what he had. But as we were talking he asked me a lot of questions about my driving experience and in the end I leased 2 new journeys for less than I would have paid for a used car. I would recommend him and the dealership to anyone.

shelly

6 de ene. de 2016

Thank You Guys for everything we really appreciate everything from you all. Terry Pruitt is a great Sales Person....

kk

4 de jun. de 2015

Kevin in repair/service is AWESOME to deal with. Such a nice guy and explains everything to you before doing any repair. I have never had to deal with the sales people but the service department is very nice and helpful. I never feel dumb or embarrassed going there and asking questions which as a women makes me feel really good. I like coming here.

Bill Barnard

27 de may. de 2015

Visited Mickey Husak (new-sales) on May 20 regarding new lease of a Ram 1500 Crew Cab. Agreed on pricing even received a copy of the "window sticker with Vin #) and after a week of emails & phone calls I visited again lon May 27th to talk directly with Mickey about the truck. He said he couldn't find one with the 3.93 rear axle. I showed him the window sticker he had given me a week ago. Said that truck was no longer available???? Will never go back to their dealership again...

Susie Sorority

26 de nov. de 2014

The auto porter was very pleasant, courteous and helpful. The others? Not at all!!!!!

goldie123

16 de oct. de 2014

horrible customer service will not use this dealership for any reason

KSteph

27 de sep. de 2014

Inquired twice via email about a vehicle. Never got a reply. I'll shop elsewhere.

Fool me once

6 de ago. de 2014

Went with friend to lease a Latitude. First Dealer realty tried to screw her over I'm thinking because she was a older black lady by herself, this was at the Garden City Chrysler dealer. So I volunteered to go with her to the Redford Snethkamp Dealer. First day there we waited over an hour for salesman to photo copy D.Licence until we just walk out while he was going to get info print out on our car after another 20 minutes . He calls and no apology but quoted a decent price, so we went back next day. In my opinion this was the salesmans payback for walking out on him, he did not honor price, really wanted to rework deal for more money. These people are SHAMELESS. I will never recommend and my friend who has a employee discount from Chrysler will never buy there product ever.

michael currin

2 de jul. de 2014

fred dodge was my rep. he did a great job for sure would deal with him agian and recommend i need to pick up the plate this wk have a couple questions yet i am sure he will answer evan after the sale is done great customer service highly recommend

Angry

20 de may. de 2014

The sales staff, while friendly, knows NOTHING about the used cars they are selling. As a long-term Ford lover, we were new to the Chrysler market. Sadly, Our experience at this godforsaken place has made us question ever buying a Chrysler again. We basically bought a lemon (used). Rick in the service department is AMAZING and should be commended for his patience and kindness. The GM, John Scott, on the other hand was incredibly rude when our reoccurring (and STILL unresolved) issues wound up on his desk. After not returning 3 phone calls, he finally called me and said "I was like "why is this lady still calling me?!" So unprofessional. The Snethkamp Family should think about who they employ to represent their dealership. I'm truly appalled by the way they treat people who spend THOUSANDS of dollars at their dealership. NEVER AGAIN.

Jordan

7 de may. de 2014

Worst experience I have ever had. Purchased a used vehicle and once a week something surfaces that was wrong with the paperwork or the vehicle. We are now a month and a half after purchase date and still being contacted about errors. Was promised a trade in payoff which then came back as shady and the dealership only paid a portion. They have the vehicle in their possession but now cannot do anything with it because there is still a lein on the vehicle. We are apparently now responsible for the remaining balance which will not be paid by us. Took 3 weeks to receive the registration. A week after purchase the check engine light came on. Then 4 weeks after purchase the tail lights went out. Very deceiving and unorganized dealership. Do not give this dealership your business.

Sika317

23 de mar. de 2014

First off I went in to look at a SUV, my salesman was very dry to me but I looked over it because I knew what I wanted. My husband had purchase a new van and his customer service was ten times better, I automatically felt like it is because I'm not buying a new car. I end up purchasing a different car but my salesman didn't explain anything to me about the car I had to do my own research, only reason I got it from this dealership is because it was close to home and I fell in love with the car they had on their lot. I've never had problems with Snethkamp service when i brought my Jeep in for service, they always been very helpful and friendly. This was a different experience.

JJH and EPN

7 de feb. de 2014

Our salesperson,Raymond J. Taunton Jr., could not have been more honest and straight forward to deal with. He did not play pricing games and in all the years of buying cars in several states, this was the easiest and best auto purchase experience my husband and I have ever had. We were referred to Raymond by another very happy customer. We love our Chrysler 300 and would recommend the car and the salesperson to anyone. The dealership service department has been stellar.

Kathleen

23 de oct. de 2013

Good Job Terry! Gentlemen: I just want to thank you both for making my automobile experience easy and pleasant. I have driven it home and knew it would be all that I wanted it to be. I do have one request however. Wednesday when I test drove it and checked it out, I noticed there was the owners manual in the glove box along with another little black book shall we say. Today there is no owners manual in it and I really could use one. Would you please hunt up one for me and mail it to my home address ? Thank you so much. Terri you are such a nice salesman ---the dealership is lucky to have you as their ambassador so to speak. Mark I thank you for your patience and great explanation skills. God Bless You both.

D. SCHULTZ

22 de oct. de 2013

The salesman, Raymond J. Taunton Jr. texted me 5 times after I told him I'd give some more thought to buying a 2012 Charger. He finally called me directly and asked me point blank, "do you want the car or not"? I reminded him that the wife and I were STILL pondering and that I may have found a better deal in Highland, Mi. he insisted on knowing every detail of the potential deal. I gave him SOME of the info, including the price. I was putting $5,000.00 down. He told me he could Keep my payments at $298.00 per month. I asked him if I could get that in writing. He then told me I had his word and that should be good enough. I respected that and went in to purchase the vehicle. When I sat down to sign the papers, my monthly payments had been increased to $308.00 mo'ly. When I questioned him, he just gave me a blank stare. I actually laughed because it was such a blatant form of dishonesty. He lied outright and showed ZERO integrity or professionalism! I've put the word out...

Great and Family Freindly People

16 de abr. de 2013

The people here were really informative, helpful and friendly. I felt like there were more like friends then people trying to sell me any car. They help me to not just get any car but to help me try to get the right car and even though i didn't get one yet its because of there help that im making the right choose for me and my family at a rate that i can afford and not over whelmed myself with a decision i either not happy with or a mistake. I cant remember the gentlemen name that helped me in the used care area but i will definitely be going back to him every time i getting a car, or if anyone i know needs help ill be giving them his name.