Dale Leyde

26 de sep. de 2016

Great Saleslady, Diana and great sales manager Johnny. Both did an outstanding job.

Christina Pines

21 de sep. de 2016

Mike and Ben- our sales team were a pleasure to work with as was James who handed my car to me. The lower score is simply due to the Body Shop dept. They were bad with communication to both myself and my sales team. They did not return calls and were quick in answers, not wanting to be bothered. They were also kind enough to leave oily finger prints on my car ceiling. I hope the rest of the service dept is not like that.

Neal O'Neal

20 de sep. de 2016

I didn't have a good experience with the Costco Rebate Guy, Jim Helland or the sales Mgr Kwok. Thankfully the Internet prices were so good and Rakesh and Mike L-B, Nabu, and Mark Jackson made my experience great that I am very happy with my new Explorer and Sound Ford!

Eachean Edmundson

17 de sep. de 2016

Yay for this place is a good thing for me and the truck is big

Ellen

15 de sep. de 2016

We went in to buy a used car and ended up with a brand new car! John found the exact car we needed. We had told him exactly what was important to us. He found the car with everything we requested. With our credit I was concerned we couldn't even get a loan but Joe was amazing. We knew after talking to him that this was meant to be. He found us a very decent rate, Thank you both for your service. I will recommend this to friends and family.

Parrish L

14 de sep. de 2016

I bought a 2017 Ford Explorer in August. My mistake was buying a brand new car when it had an issue with the 3rd row seats not operating correctly. I was assured that it would be a minor fix so I went ahead and did the deal, had them order the part and waited for a call from service to install the part. Service never called so after more than a week waiting I called and no one in service had a clue to ever call me. They did find that the part was in so scheduled me to come in. I brought the car in to get the seats fixed and day after day after day of Sound not being able to fix the seats and a bunch of fumbling of responsibility my car ended up not even being able to start. Apparently this was due to some software updates they thought needed to be done. Service called sales and sales called me and offered to put me in the exact same car for zero out of pocket. I agreed and when I showed up to do the paperwork I discovered I was actually being asked to pay an additional 2,900 to buy the exact same care. I blew a gasket and asked why should I pay more money for the exact same car when it was not my fault for the faulty seats. The response was it was not their fault that the seats were broken either. I blew a second gasket and asked for my money back. They agreed and then it only took 2 more weeks to get my deal unwound. There is a whole lot more to this story than I am sharing but the bottom line is that I will never purchase or refer anyone to this dealer. I was lied to countless times, the service and sales departments are on two different planets in terms of communication. Even internally the service department lost track of who was doing what between days. I will say that most of the underlings seemed very nice. The managers and up are clueless as to what customer service is. This was my first Ford purchase and Sound Ford left me with a horrible impression. I guess I should have bought the Kia in the first place.

Clayton Parson

3 de sep. de 2016

We have always had bad experiences working with car salesmen but all of Sound Ford employees were great. Kayla was exceptionally knowledgable and helpful!

Crissy Ingram

1 de sep. de 2016

My husband and I had a wonderful experience! Alex was very knowledgeable and answered all of my questions. This is very important to me when working with sales. Mike worked to get our car with in a payment that worked well with our budget. Johnny was the man that got us in the right direction!

Carrieanne Walker

1 de sep. de 2016

Mike really displayed exceptional customer service as we shopped around at other dealerships. Mike was patient, yet very willing to compete and win our business. Mike has set a new standard for how car buying should be, and for sales professionals alike! Carrieanne and Brian Walker.

Neuber Leite

31 de ago. de 2016

We enjoy the service here been buying cars since 2009.

Carrieanne Walker

21 de ago. de 2016

Had a wonderful experience from all of the staff! Mike was super helpful.

Carrieanne Walker

12 de ago. de 2016

Mike really displayed exceptional customer service as we shopped around at other dealerships. Mike was patient, yet very willing to compete and win our business. Mike has set a new standard for how car buying should be, and for sales professionals alike! Carrieanne and Brian Walker.

Thomas Mara

11 de ago. de 2016

Easy, pleasant, professional, respectful, good value. Sound Ford competed with Harris Ford. It was a night and day difference. Happy to have made the trip from our home in Everett to Sound Ford in Renton.

Andy Eason

2 de ago. de 2016

Fast, efficient and no messy haggling.............

Mastan Vali Shaik

29 de jul. de 2016

I interacted with Renton (Sound Ford) team and they are very approachable and very friendly and provide all the information with related to the vehicle I am looking for and I am extremely happy with the vehicle which I purchased from Ford team. Great appreciations to the team. I would like personally thank Kapil(Bill) on his excellent customer relationship, value add services and opportunity for me to purchase the car(ford fiesta).

Alfredo Silva

27 de jul. de 2016

This a Union Shop, paying Union wages, selling American Made vehicles, If you want an easy way to invest in America, stop by and visit Vitaliy and purchase a vehicle made and maintained by Union Workers!

F350

26 de jul. de 2016

I wanted a fair price on a new f350 and a fair amount on my trade in, I received both in a fair amount of time. Thanks to Bill Rajpal and Jay, both a pleasure to deal with. Thank you.

DCB

26 de jul. de 2016

I went to Sound Ford after feeling disrespected by 2 other dealers offers to purchase a Mustang, The first dealer in Tacoma tried to offer me a deal with a higher interest rate than the one I already had on my trade, no gap insurance on a base Eco-Boost. , The second dealer just made a ridiculous offer, an extremely higher payment. So high it was comparable to renting an apartment in Seattle! So when I browsed the lot at Sound Ford Jay came over and his conversational, un-salesman like approach was refreshing. He introduced me to the Sales Mgr. who asked me straight up. What can we do to put a deal together? After a brief conversation, we were able to meet on numbers and financing and I got the Mustang Eco-Boost Premium I wanted. I'm very pleased with how they treated me with respect, and i left with the car I wanted. I tell all my friends to check out Sound Ford when they're considering buying a new car. When the time comes for my next Mustang, I will go back to Sound Ford.

Escape enthusiast

23 de jul. de 2016

I was such an enjoyable time with Inette and gettingfeel for the car we really want. She had all the answers to our questions and detailed the car to perfection and synched our phones - thank you!Johnny knew how to make the deal and the back and forth was a great dance and options lead to win win situation. He knows his competition and how to come up on top! Nabu then showed us the best way to finance the deal and offered warranties that can not be refused!

escapefan

23 de jul. de 2016

What a great experience to have a woman, Inette, gives us a change to experience the Escape. She introduced us to other features and we all got excited together about the quality of the car. Johnny beat his own deals and Nabu impressed us with a 7 year warranty that we could not refuse.We highly recommend Sound Ford dealership!

victor kurkov

20 de jul. de 2016

The selection of inventory was great. Fast completion of sale..

Jmnorris986

16 de jul. de 2016

We went in to trade my escape in for a larger more spacious truck and Johnny one of the managers worked with us until we got exactly what we wanted.

Josh

16 de jul. de 2016

Great no hassle service. The service manager Johny worked with is to meet our terms and got us in th vehicle we wanted! All the staff that helped us out were amazing!

Leon

15 de jul. de 2016

It was great dealing with our sales person. No high pressure sales and when he didn't know something he told us he didn't know but would find out. All in all it was the best experience with a car dealer we have had. I think Sound Ford knows how to treat their customers. I would definitely buy from Sound Ford again. Thanks for a great experience.

John Graham

14 de jul. de 2016

Tracy Brown was very helpful in getting us the car we wanted. Rostislav was very helpful explaining the details of the car.

Ka446

8 de jul. de 2016

I had a great experience with Sound Ford! They were very low pressure yet still showed interest and value in my business. Noweh was very respectful and polite during the test drive and through our negotiations with management. They made the process quick and relatively painless. Sound Ford is noncommission sales so I felt no manipulation or pushy sales environment.

Haniooo

8 de jul. de 2016

Nice dealership, exceptionally nice employees (especially Jay). Also got a ride from home (awesome!). The guys were easy to deal with and were nice with the negotiations =).

Tabi72

7 de jul. de 2016

My husband had a number if calls to come down and look at a car. We have been in the market for a new car for some time now but due to our credit we were waiting. He made it clear to this lady of our credit situation and explained we do not want to waste anyones time. She promised they can help us. We made an appointment came down and was helped right away. We were looking into an SUV but found it would be too much monthly and ended up chosing a Fusion. We made it clear of our credit situation to the dealer, gave our score, even pulled it up on our phone for proof, we made it clear we did not want our credit ran enless they can get us in the car due to the lowering of scores when enquiries are made. They daid they can help us. Webwere there for 4 hrs filling out paper work as if we got the car, had our credit ran and made to believe we got the car. They sent us home without the car because we needed to switch over ins. The next day we got a phone call asking hiw we are liking our car. I explained we do not have the car we waiting for conformation from the finance department to send things through. He says he will call back, I never got a call back. I had to hunt them down so we can make sure everything was good to go before we switched the ins over. After a number of attemps they FINALLY got back to me to tell me we did not get the car and we need $7,000 down. And treated us like we were not important. I am not upset the fact we did not get the car, I am upset the fact we were up front on everything in detail and they still ran my credit knowing what it already was. Funny thing their score showed higher that what I showed them. THEY SHOULD HAVE KNOW I WOULDN'T BE ABLE TO GET THE CAR!!!!!! Now I have to work at bring my score up AGAIN!!!!! I WILL NEVER GO THROUGH THEM AGAIN AND YES THE WILL BE REPORTED TO THE BBB. Sad thing is, we have a house closing in a month and will have $20,000 to put on 2 cars, SUV and F150 and the WILL NOT GET THE SALE. I should have just waited in the first place. Lesson learned.

Seth Grossman

5 de jul. de 2016

Overall, I had a very positive experience. Inette Wollf, who took me on my test drives, was patient and attentive. She worked with me to make sure I had a great experience, and also found out the answers to any questions I had. She even contacted me after the fact to see how things were going, and to help me with any issues that came up after driving my new vehicle for a little bit. I greatly appreciated the work she did and how helpful she was.

Timothy Woolery

3 de jul. de 2016

We purchased a 2016 Focus Hatchback. It is our very first new car and we couldn't be happier. Becca and AJ were extremely helpful and made this the best possible experience we could have asked for. Thank you Sound Ford!!

bing

1 de jul. de 2016

What a great customer service from Sound Ford! I worked with Jay in Sales and Joel in Financing in buying my 2016 Ford Escape Titanium, and both were very helpful and friendly. Brandon was also very easy to work with. The team made the buying experience quick and very pleasant for me.

CLEE Wright

30 de jun. de 2016

I don't like anything about the car buying process and Sound Ford made the process easy and smooth. I used the Costco buying program and the sales team was very helpful and nice allowing me to get a good deal without feeling taken advantage of...

Patrick Mccarthy

29 de jun. de 2016

Great sales team, bought a 2016 f350 diesel very informative and helpful staff!

Timothy Woolery

28 de jun. de 2016

My wife and I had a great car shopping experience at sound Ford, Becca, and AJ the sales associates made everything easy and actually fun will definitely be back to purchase a new Ford truck.Thanks again for the great service, Sincerely Tim W

Russell Crystal

27 de jun. de 2016

I bought a 2016 Mustang great costomer service very professional if I ever need another car sound Ford is going to be the place I go

David S.

21 de jun. de 2016

I traded in my focus ST to get a regular focus (I know, I'm a boring person). I was leery of going to Sound Ford because of what I'd heard about them and Renton is a sketchy place. I was pleasantly surprised however. They gave me a great price on the trade in and on the new focus I bought. Sales staff was friendly and helpful.

Anne

17 de jun. de 2016

Everyone at sound ford is amazing, they make you feel comfortable like you are one of their friends. They have done amazing business and are very easy to work with on getting the exact vehicle that fit my needs. And one of their managers, Johnny, was amazing and made it real easy, fast and smooth. Thank you sound ford for everything!!!!

ajgalefs1

16 de jun. de 2016

I live in Oregon and I went to Sound Ford because they had the best deal on the car I wanted. Staff was friendly but felt dissorganised. I had multiple people ask me for the same thing and the financing deal that was supposed to be worked out ahead of time had to be changed because someone left some information out. I'm happy with the purchase and for buying a car it went about what I normally expect out of a dealership. Just was hoping for a little smoother transaction.In the end I had to work with upper management to get all the kinks ironed out, but was taken care of in the end.

Josie Smith

11 de jun. de 2016

The sales staff was very proactive and helpful. We purchased some accessories for our car and they made sure it was hassle free for us to order and had them installed where needed. The financing process was very painless and quick.

Kumherj44

9 de jun. de 2016

From the immediate phone call from Chris, to the greeting at the door from Dave, following the determination from Jay searching for keys to Jerry finalizing the details on how to function some of the features on the vehicle. It was excellent. These four staff members were very knowledgeable and gave the extra effort to find an answers if they did not have one themselves. The had the patients to answer questions that were asked multiple times in different way to ensure that I completely understood what I was reviewing on the numbers. I would highly recommend this location.

Do what you say you will do

27 de may. de 2016

Did not transfer title of trade inDid not take care the of issue as promised No calls back regarding traffic ticked I received from new owner of trade in Ticket they said they would take of was sent to collections damaging my credit..Beyond angry...they sold my trade in to a wholesalers. The title was thier responsibility to transfer .you cannot sell what you do not own...

Pamela Nichols

21 de may. de 2016

I purchased a 2016 Expedition. The service was excellent, both friendly and helpful. I would purchase a vehicle from them in the future.

Mary

19 de may. de 2016

I was in yesterday and I have to say A+!! I met with a young kid named jonathon and he showed me my perfect car! Then I met with Dave who was fabulous on the entire process! He really made my buying experience excellent! I will definitely recommend these guys to friends! For all who read reviews, sound ford is wonderful! Thank you guys

Karen Tall

19 de may. de 2016

My husband, Matt, and I purchased a red Ford Escape SE. Our Salesman, Ben, the Finance Rep, Joe, and the Assistant Jonathon, provided excellent customer service to us during the purchase! We are glad to report that we found Sound Ford to be highly professional and just the whole car buying experience was easy and friendly. We've already recommended Sound Ford to our family and friends and will continue to do so. Thank you, again, Ben, Joe and Jonathon!!

Debra Kraft

16 de may. de 2016

My experience with Sound Ford was nothing short of AMAZING! Everyone was very helpful and bent over backwards to be sure that I was happy and got the deal I was looking for. Financing was a BREEZE!!Thanks to everyone at Sound Ford for their great work - I love my 2016 Ford Escape SE.

Donna Kramer

13 de may. de 2016

I purchased a 2016 Ford Focus. From my first inquiry over the Internet, the staff was very helpful giving me some options with varying price ranges. I choose a Focus and finalized the sale at the dealership. The Sound Ford salesman was courteous, professional and fair.My whole car buying experience took less than 24 hours, and I'm extremely happy with my new Ford vehicle. Thanks Sound Ford!

John Sheppard

9 de may. de 2016

Ford Escape 2.0L ecoboost w/tow package. We love our new car.

Rich W

7 de may. de 2016

We had out grown our mini van and were looking for something bigger. We never considered a Ford until we found a Transit passenger van. A 12 seater is just what we were looking for and there are not too many options to choose from. Not many dealers have a lot of information about these as they are normally for cargo. We were introduced to Sound Ford and were able to find something just right for our family. They were able to get us the mid roof Transit that we were looking for. It is able to pick up all the kids and a few friends as well. The van is so fun and easy to drive, not at all what we thought it would be like seeing how big the car is. We had an issue with the battery in the first week and Sound Ford went above and beyond to help us get the van fixed up. Even though it was a huge inconvenience they were able to help us out and really feel like they cared about our family and not just selling us a car. We had genuine follow up phone calls from more than one person to make sure we were good and still happy with our van. We get questions/comments on the Transit where ever we go and we are happy to show people how amazing the Transit is with hauling all the kids around as well as still having a ton of storage space. Picking up visitors at the airport with all the kids is no problem. People at the airport are always amazed when we show up how much room there is and how quiet it is inside when driving. We are more than happy to point people to Sound Ford where they can get excellent customer service and friendly people who have most of the answers and are willing to find them if they don't, instead of giving you a fake answer. I never really thought I would own a Ford before this but I will definitely talk to the people at Sound Ford the next time we are in the market for another car. They made the whole car buying process so easy and absolutely no stress. I would recommend Sound Ford to anyone looking for a car. The worst that would happen is to meet friendly, informative people who will answer all of your questions.

Brian Garrison

4 de may. de 2016

Excellent selection, expedited speed with getting financing and paperwork done.

Christina Edmonds

4 de may. de 2016

Everyone was very helpful! And made buying a car an easy and pleasant experience. Kwok was very knowledgeable and went above and beyond my expectations.

Terrill Rasmussen

3 de may. de 2016

My purchase of a 2016 Ford Edge was a pleasant experience. My questions were answered in a direct and professional fashion. The negotiation process was open and appropriate. All staff were friendly. I will buy again from Sound Ford and will recommend the dealer to friends and family.

Emily White

27 de abr. de 2016

Sound Ford was very easy and quick. Enjoyed my experience. My only change would be fresh coffee while we waited.

Andrew Westbrock

16 de abr. de 2016

Our experience with the Sales Team was really positive and everyone we met was great. Unfortunately, that could not be said for the Service Dept. We ended up paying $800 for our issue to not be fixed and we weren't even able to leave the parking lot, even after they said they fixed the issue. The check battery light came back on immediately after I turned the car on and really makes me wonder how well they checked their work. The Service Dept also refused to refund our money, even though the car was not fixed, we traded in the car to Sound Ford and our Salesman said they would honor that.

Kylah Cech

15 de abr. de 2016

Everyone was very professional and kind. I appreciate that they came and picked us up. The only suggestion I have is maybe a real time estimate on how long it will take to see the loan officer. We could have gone and grabbed lunch while we were waiting and it would have made the wait easier. Thanks guys! We really appreciate/love the car.

Konstantin Balika

21 de mar. de 2016

Went in for an oil change and left with new car:)

Susan Iverson

21 de mar. de 2016

2016 Escape. I love it. Jerry was very patient with me helping to decide which vehicle was right for me. He is a great young man. He made sure I new how to operate all the gagets and set my radio and phone up for me. I believe his manager was mark.very nice as well.

Olijobi15

11 de mar. de 2016

I had an 8:30 appointment to get my car serviced. I arrived on time and was met by a women with an overwhelmed attitude. She supposedly checked me in. My car was parked in front of the office and I assumed all was well. As I sat in the customer lounge for 2 1/2 hours I discovered my keys inside my pocket and my car still left where I parked earlier that morning. I checked with that same service women and she told me my car was ready for pick up. Hmmm .. I still had my keys and how is my car ready? She still had that overwhelmed look. Evidently she lied to me and I caught her lie and I was not happy. I decided after buying 3 cars from Sound and referring 3 other family members , they are just tired of my business. I end up leaving without my car serviced and contacting another dealership who happily secured my car with a smile.

Uptherents

4 de mar. de 2016

Was told the 2015 explorer was in great shape both I and out. I made the trip 25 miles from Tacoma. Turns out the wheels were pretty torn up. They agreed to swap the wheels out and get me two keys. After I took the explorer to my mechanic, and spent a bunch of money, they withdrew their offer and told me to take it or leave it. I worked with kwok and Mike Berry. Not very professional.

Jodey Rees

16 de feb. de 2016

I purchased a 2016 mustang, staff was very friendly and the experience was good!

Austin Mills

29 de ene. de 2016

I was amazed at how friendly everyone was. I felt like I had been rude and difficult to work with, but they stayed friendly from the moment I arrived until the moment I drove off with my new car.

Miles Holden

28 de ene. de 2016

James Adams was very quick to respond to my initial inquiry for information about the availability of a particular vehicle by responding to my first email. He was able to recommend an alternative vehicle during my first visit, and quickly arranged for a test drive. During the test drive he was very knowledgeable of the vehicle's bells and whistles. I was very positively impressed and want to thank James for such great customer service. It's my first visit to Sound Ford and I would most definitely stop by again to shop for a new vehicle in the future.

Bert

23 de ene. de 2016

I had scoped out a new Ford Fusion on their website. It was a very good price, and the price beat everyone else out by 5000 or more for a NEW car. I arranged a meeting to go test drive and purchase. When I arrived there the next day, the price had gone up 500+ dollars. I didn't have any proof that the price went up, only my word, and the website price matched what they were showing me. They gave me a higher trade-in value to make up for the gap in the price I had originally thought I was coming in to see, so I DID get the price I had seen the day before. But because of this, I wasn't able to negotiate anything else down.. so they got their original price (the day before's price) + all associated fees that go along with buying a new car. Overall I thought they were friendly, both through email and in person, and the place and selection is very impressive for a car dealership. I'd recommend them, but make sure you print out the price you're seeing online and double check it to avoid the experience I had when I walked in. Or potentially have some other kind of record of the actual price you're discussing through email or whatnot. Overall happy with the experience, and plan to come back to them when it's time to buy yet another new car.

Mariam Mesropyan

21 de ene. de 2016

Amazing staff, great salesman Eric was amazing and a good enviroment at the dealership

Elizabeth Decicco

20 de ene. de 2016

I purchased a Ford Focus and I am 100% satisfied. I love driving it every day! My salesman Tracy helped me choose my ideal vehicle he is awesome! A friendly and trustworthy environment for car sales

Corey Rasmussen

20 de ene. de 2016

I used the Costco buying program and they connected me with Sound Ford. I was looking for a very specific Ford F-150, and they were able to locate it at no additional cost to me. The staff was super knowledgeable and willing to help me with my specific needs. I would recommend this dealership to my friends and family!

Kevin Tinsley

20 de ene. de 2016

2016 escape, fast friendly buying experience. Best price around!! Will definitely visit again if I buy another Ford.

Catherine Sorge

20 de ene. de 2016

I bought a 2016 Mustang and I absolutely love it!!!! I loved my 07 as well, but Ford took the 2016 to a new level. I arrived early to the dealership on a Friday morning at 7:30. The receptionist called in Mike (who came in early) just to help me find the car. Mike didn't pressure me at all. I told him what I wanted and that I wanted to get through the process quickly and painlessly... Mike did just that. He got me into my dream car for a fair price. The porters, receptionist and all of the staff were so friendly and they really seemed happy for me.

Gary Snyder

13 de ene. de 2016

My purchase of a 2016 Escape Titanium was great. My salesman Vincent was excellent to work with. The whole transaction was smooth from start to finish.

Bryan F

12 de ene. de 2016

Ben, Adam and Joe were great. The process was enjoyable not rushed or pressured. Ben took the time to have the car cleaned and detailed a bit before delivering. I highly recommend Sound Ford

Charles Soden

11 de ene. de 2016

I purchased a Ford F350 from Sound Ford. The sales representative was extremely professional and knowledgeable. The price paid was far below other deals in the state.

John Holmes

10 de ene. de 2016

Kameron Mack assisted me with the purchase of new Explorer. He was professional, courteous and very helpful during the test drive and helping to select the vehicle that met my needs. The dealership worked efficiently - I test drove the car, looked at purchase vs lease, got the paperwork processed and left with the new car in a couple hours.

Paul Heuser

5 de ene. de 2016

FYI I don't give perfect scores 'cause there is always "something" that could have been better/faster. That's just my experience w/auto purchasing. The gentlemen(Rakesh and Vincent) I met with were great. This was the least hassle I've had over my 50 year auto purchasing experience. It was still too long but I'm not sure how you would reduce w/out changing your whole process. I especially like having contact with only one or two people at the sales level and not having to also talk to the 'manager'. In my sales experience I've found this reduces the chance for miscommunication and confusion. The car is great so far. It's been a long time since I've driven a performance car but I'll get back in the swing of things.

Ute Lorcher

4 de ene. de 2016

I purchased a 2015 Ford Focus Titanium. Eric was very helpful explaining to me all the different gadgets in this vehicle.

Cris Garcia

4 de ene. de 2016

I went in looking for a F-150 XLT that we found on the Internet. The staff was very helpful and went out of their way to make sure we had the best deal possible, considering my situation. We left the dealership more than satisfied and now I have a very sexy tuxedo black F-150 in my drive way. Thank you.

Paul Pierce

3 de ene. de 2016

I had a great experience with Ben and Sound Ford. I was looking for a specific 2015 Ford Focus SE Hatchback. They didn't have the exact car I was looking for. But Ben made me such a good offer on a similar car, that was loaded with features and extras I thought were beyond my budget, that I was compelled to get that car. The fact that I could go to a dealership and get an amazing deal without having to haggle or stress out is amazing. It's how buying a car should be!

Sean

2 de ene. de 2016

2016 focus. Good service. Good patience with difficult requirements. Raj did well with being flexible in support of my limited schedule. Finance was responsive and came in early to make sure I was able to meet my time constraints.

Robert Kajca

29 de dic. de 2015

One of the best experiences in buying a new car. Kwok, Ben, and Cam made the process easy.

Greg Snider

23 de dic. de 2015

Sale went smoothly start to finish...........................................................................................

Steven Vanhuss

19 de dic. de 2015

The staff was responsive, friendly and helpful, and willing to work with us to find exactly the right truck for our needs. Kam was delightful. We will definitely return to your dealership if we decide to purchase another Ford.

Steven Androes

19 de dic. de 2015

It was a great experience. The staff worked very hard to find me the F150 that I wanted and at a price that I could afford. They also made sure that it did not take all day. This our second vehicle that we have gotten at Sound Ford.

Sarah

18 de dic. de 2015

I walked into the dealership, and was instantly greeted by the front desk clerk who then helped me meet a salesperson: Vincent. Vincent found out what my needs were and sought to help me out. He listened to what I was looking for and showed me multiple vehicles that could meet my requests and budget. I felt very informed in making my lease decision. The sales manager and Vincent were open to negotiating payments based on my needs and credit. I felt like I was listened to and my needs were met.I left that day with a Ford Fiesta 2016 lease and Vincent helped me set up my phone and made sure things were tidy! Overall, I am SO pleased with the level of professionalism and help I received from the staff. I would highly recommend Sound Ford, and more specifically, working with Vincent as a salesman.

Danette Fuhrer

16 de dic. de 2015

We purchased a 2016 Ford Escape SE at Sound Ford. The deals were amazing. The salesman who helped us, Brandon Avery, was very knowledgeable about all the options available. We never felt pressured or uncomfortable. We could not have asked for a better experience. We would definitely feel confident working with Sound Ford again.

Richard Ryan

16 de dic. de 2015

relaxing atmosphere. that all............................................................................................................

Kelly C Wyman

16 de dic. de 2015

Extremely happy with my purchase from Sound Ford. They worked with my needs and were very professional. I will be buying my company cars here from now on.Thanks,Kelly

Jeffrey Roberts

14 de dic. de 2015

Ford Escape which is perfect for all our needs. The staff helped us right away and we hadvery good service.

Charley Ames

8 de dic. de 2015

We had to return and our Escape for a different vehicle due to a mechanical issue just 2 days after our purchase. I was dreading trying to deal with an exchange, not knowing if that was even possible. The staff made it very easy for us just pick a different vehicle, we signed a couple of papers and drove it home, no problems. Thanks for standing behind your product.

David Weiss

8 de dic. de 2015

Fabulous staff, painless negotiation, outstanding follow up and value. All you can ask from a dealer.

David Cardadeiro

7 de dic. de 2015

Great. Smooth process, fair deal! Will recommend to others

Catherine Sorge

7 de dic. de 2015

2016 Ford Mustang. Service was wonderful. I didn't feel any pressure to buy like you usually do when you look at dealerships. Everyone was nice. The receptionist was a sweetheart and even called a salesman to come in because I was in at 7:30 and didn't want to wait until 9 am. Mike was very nice and helpful. Giovanni was sweet he showed me around until I was able to meet with Mike. Rich the owner was very kind. I forget the name of the guy who showed me how the sound system works, but he showed me all of the features that the car has, again really nice guy.I felt like I was treated with respect and that they appreciated my business. The finance guy was very courteous and explain everything. They all seemed to care and were excited for me in getting my dream car. I was out the door by 10 am.

Ryan Holdaas

7 de dic. de 2015

Good service need more characters this should work

Norman2015

5 de dic. de 2015

Had a great time, got the deal that I wanted. Great to work with, love my new truck, will go there again, I glad I took the trip to go there.

Dana Jones

3 de dic. de 2015

Typically salesman get a bad rap but when we went to look at a few different SUVs. Our sales man was on point. He was diligent in helping us find our needs and car packages that would fit those needs. What we should have and what was extra. He was a true business man. That's the kind or powerhouse player I would love to see every time I buy a car or SUV a true gentleman.

Paolo

3 de dic. de 2015

Lowest price on my new Ford Fusion. Follow up on the sale was exceptional. I was contacted in less than two hours regarding a concern I had expressed on the sale.The dealer also agreed to put the car on hold for me and wait until my next paycheck to cash the down payment check, so that I would not lose the deal.

Mikel Marbach

2 de dic. de 2015

The staff was very friendly and not pushey. Considering we came from 6 hours away to get this car. The dealership even picked us up at the air port. Great customer service!

Ray Bingham

30 de nov. de 2015

Buddy was attentive, listened to what I wanted did not try to over sell me but also made sure I knew what my options were. His follow up was also excellent.

Gabe Goldman

29 de nov. de 2015

Eric did a fantastic job at helping me with my purchase. He was supportive and not pushy and I would definitely continue working with him in the future.

Shaina Cornelius

27 de nov. de 2015

Very helpful and knowlegable, and Raj was a great person to work with.

Anonymous

25 de nov. de 2015

Great job! Hau did great job showing us cars and we had good experience test drive the car....

Jeffrey Grichel

25 de nov. de 2015

Very friendly, efficient and knowledgable. Everything was as stated in the advertisement

Kay Neill

19 de nov. de 2015

Purchased a 2016 Ford Escape S and the service was great and the staff was very helpful. Thanks!

Igor Chuvashov

18 de nov. de 2015

you are doing great. I sent few friends to you already. Thanks a lot.

Richard Dorer

13 de nov. de 2015

I was pleased with the service I got from Sound Ford in the purchase of my Ford Fusion Energi.

sal

11 de nov. de 2015

straight forward, pleasant staff, good follow upnot pushy etc etc a good experience

Antoinette Kirk

11 de nov. de 2015

Vincent Vu was EXCELLENT in every way. Without him, we would have chosen another Seattle dealer. He is the best sales person we have ever dealt with, in 30 years of auto buying experience.

Douglas Fuller

9 de nov. de 2015

My wife and I came in on Sat. 10-24-15 not knowing for sure just what we wanted. I had previously spoken to Chris Hooten-Smith via phone regarding a truck. I requested him the day we came in. He was extremely helpful as we looked at the Explorer, Taurus and Escape. We left unable to decide. The last thing Chris did was give us additional info on an incoming Taurus. That evening I reviewed the info on the Ford Taurus. My wife and I returned to Sound Ford the next day. Chris was off. We met with the Sales Manager A.J. Hammack and Sales Associate Brandon Avery. Both were extremely helpful with the subsequent road test and purchase of a Ford Taurus, which my wife loves. Other than a mistake with the online pricing and a door dent, which was later repaired, I give high marks to all that helped us including Nabu(Finance). I certainly will be back for another vehicle and will recommend Sound Ford. Thanks to all for your help. Doug and Jan Fuller

William Piggott

4 de nov. de 2015

I bought an F-150 and they were helpful in finding the right one, gave me a great price. I did not feel pressured or intimidated by the sales staff.

William Lavaris

3 de nov. de 2015

I came here because I know that Sound Ford has the best service department, which sounds strange, but that's the most important long-term relationship when you buy a vehicle. All the "front of the house" staff was welcoming and friendly. Eric was an awesome, no-pressure sales guy who was more interested in educating us and finding the right fit for our situation than trying to quickly sell the first car we drove. Great experience all the way around!

Qsea1969

31 de oct. de 2015

I bought my third car from Sound Ford. Mike the Internet sales guy was very professional. Was able to get a great lease term.Quincy

Allen Yoo

30 de oct. de 2015

Dane and Austin were great. No pressure, patient, understanding and attentive. Great guys

Betty Codenys

25 de oct. de 2015

I purchased a 2016 Escape and the service people were helpful. Thank you to Ben and Raj.

Mario Sanchez

24 de oct. de 2015

The type of vehicle that we purchased was a 2016 ford fiesta. The service was incredible. And the staff was very helpful! Thank you!

Tori combs

19 de oct. de 2015

Great team good personalities I liked how the guy in the back introduced himself not just the salesman

Renee smith

19 de oct. de 2015

Excellent service great people good job you guys!!!

matt

16 de oct. de 2015

DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with the end of year ford rebates and "sound" discounts was 35,000. which would be a great price with all the options that the truck has. I was considering trading in my 2007 Tahoe and putting 5000 down on top. I had already put my car into Kelly Blue Book with all the features and miles and such. It KBBs for 15,000 retail and 11,500 trade value. THEY WERE WILLING TO GIVE ME 4,000 FOR THE TAHOE! I still owe 12,000 on it and that would give me 8,000 negative equity on my SUV! witch took the cost of the F150 to 43,000 (exactly the MSRP before their "sound discount"). I was very offended that they thought a car that I bought 2 and a half years ago for 20,000 was worth 4 now. these guys are a bunch of scam artists! Do not waste your time, buy a car from a dealership with a back bone.

Cindy Bergstrom

14 de oct. de 2015

It was a no hassle experience, we knew what we wanted when we went in, everybody was pleasant to deal with. I would buy again.

Frogger

12 de oct. de 2015

I can't believe the disrespect these people have for customers. After my parents being here for 4 hours because they kept showing them cars way over my budget, salesman Brandon finally narrowed it down to an 07 focus within my budget. I came there after I was off work and met with Brandon. At first he was very nice, explained everything in detail. We took the car for a test drive. Drove well except for the gas pedal and steering wheel vibrated a lot while driving. I told him that I was not comfortable with buying this car for that reason. Then I got schooled on how this is the only dealership that could accommodate my needs. While he still wouldn't address the issue with the car, treating me as if I know nothing about cars. I then had to hear is sob story on how he spent "13 hours" (2 at most) finding this car for me and stayed after he was supposed to be off. I appreciate him staying late but it's your JOB to help the customer. I don't need to hear 8 times how you're "missing dinner with your family" to guilt me into a car. After spending a while listening to getting this xxxxxx car shoved down my throat, I had enough. Not worth it. Brandon then told me I need to sign something since I filled the credit app out online, saying it'd hurt my credit if I didn't. Illegal because that would've signed me onto a finance to a xxx car I didn't want! The manager was called and said that is very illegal. I will never do business with this shady dealership. Additional note: after I test drove the car, my mother called my cell phone wanting to talk to Brandon. He took my cell phone outside to talk to her. He came back in, phone in hand, refusing to give me my own phone, xxxxxxxx to me about his xxxx sob stories all over again, with my mom still on the phone! I could see he trying to call again, and he still refused to give me my phone.Most unprofessional experience I've ever had

Jake Moon

9 de oct. de 2015

It was a great deal.The process was clean.great service.

Kiana Jenkins

28 de sep. de 2015

The staff was honest and friendly. Thanks for all the hard work of Veronica.Regards,Keith R Jenkins

Kristy Guadalupe

28 de sep. de 2015

I knew what I could afford and asked them to find me a car that I liked for the amount that I could afford and they did. In honesty the salesman talked me down from a car that I liked a bit more but could not afford for the payment I wanted to have.

Alteria

27 de sep. de 2015

Tobias and Bernard are great!!! Tobias got me in a new car and ready to roll! Great atmosphere and people! I'd definitely purchase from them again and I'd recommend them

Alteria smith

27 de sep. de 2015

Tobias and Bernard are awesome!!! Great people and great atmosphere!!! I'd definitely come back and refer people

Lance Craig

24 de sep. de 2015

Was concerned at first about some reviews I had read but once I met RAJ(MY SALES GUY)He did everything in his power to make sure I was taken care of. I would recommend to my friends that if they go to sound Ford they contact him.

Scott Demianiw

23 de sep. de 2015

Ben did a great job in helping us select our 2016 Ford Fusion Hybrid. He showed us every car we wanted to look at and even some we did not initially think about looking at. He was very knowledgeable and patient with all our questions.Ben was quick with the paperwork and easy to work a deal with. He is not your stereotypical "car salesman". I would buy a car from Ben again.

Russell A.

22 de sep. de 2015

The salesman, Eric Kallberg, was great very helpful and no pressure!

David Hessert

16 de sep. de 2015

I just bought a new Ford F-150 XLT and could not be happier! Sound Ford had an unbeatable price and fast service. Yolan was honest and helpful in getting me a perfect truck.

Michael Graves

15 de sep. de 2015

Purchssed a Escape on Sept. 5th. Mike and Ben were knowledgable on the features of the different models wd looked at. The finance office was organized and quick. We did not feel pressured and will recommend Sound Ford .Thank youMike and Colleen

Maria Solitario

12 de sep. de 2015

At first Im not comfortable seeing the people around me and asking what car were looking.But when someone approched us like Cris and How we felt comfortable. They were so friendly and accomodating.That's why we went home with a Sound Ford car.

Koncina Brisbon

12 de sep. de 2015

I purchased a 2016 Mustang Eco Booster. My sales rep was Kameron Mack and let me just say he was simply awesome. Everything I wanted from my purchase I received thanks to Kameron. He was professional, and engaged in every transaction of my purchase. Kameron also allowed me to sleep on my decision of the purchase and he came into work the next ( on his day off) to close the deal. I am very grateful for his service and was very pleased to has him as my rep for the day, well two days. Thank you very much and I absolutely love my new car Kam!!!

Amber Wiseman

11 de sep. de 2015

This is the second car I have purchases for Sound Ford. Kim was again very helpful. We have already sent a referral to sound ford and she has also purchased a vehicle. I was a little upset that when she asked them to set the car aside as she was coming from across the state, they did not honor the request. When she arrived the car had already been sold. She then purchased a car that was not quite what she wanted but worked. They were a bit rude to her. She paid the car in full with cash. I would expect better service for customers referred to your dealership. Thank you.

Jesse Santos

3 de sep. de 2015

Everything was excellent thanks, only wish I could have got more for my car,

rmb57837

29 de ago. de 2015

It was a reminder why I don't like going to delearships. Nice guys who show more interest in making the sale. Talk about hard selling. I regret stopping by.

Louis

20 de ago. de 2015

A salesman emailed me shortly after I filled out information on what I was looking for with a car buying service. He started to look for the truck and turned me over to the sales manager in short order. I had two other dealerships looking also for a truck. This dealership found the truck that I was looking for first, the negotiations were fast and resulted in a price that we were both happy with. The price from the car buying service helped in the negotiations. In all, I am very satisfied with my purchase from this dealership, especially the sales manager.

Phillip

19 de ago. de 2015

Purchased the Ford F-250 Super Duty. The service was excellent and the eager to do business. The staff was very helpful and went a bit over the top to make the sale. The sales staff did manage to find someone to answer questions for us if they didn't know the answer to our many questions. Wish the truck had been detailed a little more before driving away and a box provided to secure all our belongings out of the old vehicle we were trading in. All in all, everything worked out great for a late Sunday afternoon.

Angela Adams

18 de ago. de 2015

Purchased a 2015 Ford Fiesta, Great service friendly staff,

J Alves

18 de ago. de 2015

I was in need of a good commuter car when a family member referred me to Sound Ford. Being on a budget, I figured I would be stuck with a basic model vehicle with very little comfort. I told our sales associate, Ben what my budget was and what I wanted. It took a little time, since the new Focus' were flying off the lot; but he tracked one down and now I am the proud new owner of a 2015 Ford Focus. To my surprise, it has so many more amenities than I was expecteding for the price. Thanks Ben!

Douglas E

9 de ago. de 2015

I had a good experience buying my new Ford Focus. The pricing was the best in the area, and the buying process was hassle-free. I love my new Focus!

Christopher Jasper

9 de ago. de 2015

Tracy and Vincent made us feel very welcome. They made the process of finding our truck and purchasing the F-150 easy, quick and were even able to get a better rate on our loan. I am very satisfied with my vehicle purchasing experience with Sound Ford, thank you.

Fire24

8 de ago. de 2015

Worst experience in a long time. Would not honor quoted online price made false statements, tried old tactics of holding onto my trade in keys even when done evaluating.

Dmitry Shafranov

8 de ago. de 2015

Sound Ford was running some very good deals on Ford Focuses. I stopped by over the weekend to take a look at the cars and see what the total price would be. With a number of discounts the price was excellent - much better than at the other dealerships in the Seattle area. The service was curious - guys worked out the numbers quickly, and even loaned me the car that I was interested in for a few hours to go drive around and show it to my wife. After deciding to buy the car, Chris (one of the sales floor representative) took really good care of, helped me sort out the insurance, and gave a good tour of the car and it's technological capabilities. All in all a very happy camper and would definitely do business with these guys again.

Eric Eichenbaum

4 de ago. de 2015

Rakesh and the rest of the sales team were very helpful and accommodating. I would definitely recommend them to anyone looking for a new car.

Alex Anderson

3 de ago. de 2015

Sound Ford changed my life. Buying a car there was a religious experience.

Jessica Rock

30 de jul. de 2015

Bought a 2015 f-250, the service was incredible, and the employees went above and beyond.

Bradley Thornton

27 de jul. de 2015

Quick and painless. I was able to get exactly what I needed.

Charles Messer

23 de jul. de 2015

I'm very pleased with my F-150 and Amir and Adonis did a great job.

Michael Miranda

13 de jul. de 2015

We purchased a 2015 Ford Edge SEL from Sound Ford and we could not be any happier with our decision. The staff at Sound were extremely professional, courteous, and caring about our buying experience. Thank you so much!!

Ryan Uhrich

11 de jul. de 2015

2015 Ford Fiesta SEric was most helpful & explained things well & not a single question of mine was unanswered. Even going thru the finance dept. I was made to feel like I was the President of the United States! Thank you & I will come back for future busniess.

acs01

8 de jul. de 2015

Seriously ask any dealership and they will tell you just how shady sound ford is. Example 1: I was told that if I give them a good review they would finally get me to the price I had wanted on a car. Example 2: the car I had bought from them I found out they had oversold me by about $14k by taking the contract to another ford dealership and them show me exactly how badly I got screwed. Example 3: the whole reason I was at the other ford dealership is because sound ford sold me a car that completely broke down and was sent back in a tow truck three weeks after I purchased it due to a headlight issue. They were able to get the car up and running, thankfully, but problems with the headlights have continued, which they promised to fix and now will not "because they can't be held accountable for the vehicle forever" I understand not being held accountable for the vehicle forever, but at least fix the issue you promised you would. Also, the extended warranty that I had canceled over a month ago has never been canceled even though I call and they keep telling me "oh, it'll be cancelled next week". Please learn from my nightmare and do not get your vehicle here.

Geoff Lieberman

7 de jul. de 2015

I had the pleasure of working with Mike Locke-Berry, a very professional young man who was efficient, straight forward and honored everything he promised. The entire process was quick, effective, very very easy , especially since my Wife truly hates the sales process. Mike was polite and eager to earn our business. I am now a Sound Ford advocate and Mike will definitely be my go to guy for future referrals.

Richard Mcdaniel

6 de jul. de 2015

2015 Ford Focus ST. I came in for one of the sale ST's and was sad to find out that none were available. Of the fully loaded ST's available only 1 was the color that I was looking for. I spent allot more money than I had budgeted, but the car that I settled for is growing on me daily. I don't enjoy the old school haggling that your dealership still participates in. I much prefer the haggle free style that many dealerships are now doing. Much less stress and time. I will say that your team worked much harder to get me the credit I needed to complete this purchase.

Robert Raetz

6 de jul. de 2015

We purchased a CMAX for our daughter and she adores it! This is the first time we've purchased a Ford (we're a toyota family) and we were wonderfully surprised in the quality of the vehicle. Yay America! Our purchase experience was easy and quick. My only recommendation would be to turn DOWN the music in the showroom or have your customers meet in a quieter space when completing the paperwork. It was very difficult to hear and with the added challenge of a non-english dialect from our sales person, it made it more difficult than necessary to comprehend our financial commitment. It wasn't until went went and spoke with your finance department manager (in his quiet office) that we were able to clearly understand our responsibility. Other than that, our experience was enjoyable. Thank you!

David Garber

5 de jul. de 2015

I have to say, I was a bit hesitant when my car was in the shop for over five hours. There is only one helpful person at the dealer. I would say he is a very kind and caring person. Thanks to Andrew who was very helpful in dealing with my situation made me less stressed out. It is to people like him who go above and beyond the call of duty in the name of customer service. He handled the rental and the repair. And most of all he gowent above and beyond with the car detail, having people like Andrew in a business is helpful because they actually care about the people they are helping. Thank you Andrew and God bless.

Vince Varghese

28 de jun. de 2015

Friendly.....helpful..... And true pricing........

Jeffrey Nelson

26 de jun. de 2015

My last oil change went really nice. My service advisor was true to his word on time span and his review of vehicle maintenance was good.Unfortunately several years back the service manager was not professional in a issue l had with my truck.I told him he was lose all my other service work if we couldn't come to agreement. He chose to lose my business.my last service work did show that things might be changing a bit at Sound Ford.

Jeff Johnson

22 de jun. de 2015

Still working on the problem. Replaced fan clutch assy $700 but fan is still racing.

Carol Mcdowell

18 de jun. de 2015

Excellent customer service, friendly atmosphere! Nice experience all around.

Tim

17 de jun. de 2015

Friendly and caring staff! Bought a F-150 and the staff made sure we were well taken care of.

Nancy Chester

17 de jun. de 2015

I selected & completed the purchase for my 2015 Fiesta in a little over an hour while my 2001 Focus was having its oil changed. The salesman "Ben" Hamouda Bouyahmed was excellent and has continued to provide advice and answer questions subsequent to the purchase. I have gone to Sound Ford for repairs of my previous Focus and found the quality excellent.

John Taylor

15 de jun. de 2015

I have been a Sound Customer for quite a few years. I like the service and the ease of doing business with Sound

Lorraine Burke

12 de jun. de 2015

Came in for a oil change and was done in 45 minutes!!!! Very professional

Bonita Bailey

11 de jun. de 2015

All of my dealings with Sound Ford have been very pleasant. Tracy Brown and Jesse Calixto have gone out of their way to help me and make sure all of my questions and needs were met. I look forward to continuing to deal with Sound Ford in the future.

Gregory Bettridge

11 de jun. de 2015

I am so thankful for Sound Ford. They not only got me the car I needed but the personal care they showed to my wife and myself was just another reason that we chose them. This is my third lease with them and I plan to do more in the future.

Brian King

10 de jun. de 2015

Very pleased with salesperson Dane and sales manager Derek.

Robyn Hawkins

10 de jun. de 2015

Recall service on 2008 escape hybrid, Randy came out as I pulled up and only had to wait about an hour. Very speedy and washed my car.Have delt with Randy in the past and he is an excellent staff member, would havehim work at my dealership if I owned one.

Matthew Short

10 de jun. de 2015

We bought a new Superduty diesel. Eric (salesman) was excellent every step of the way. The staff was fair but accomodating in every way.There were a few bumps along the way but Eric and Joe (sales manager) stood behind the vehicle and addressed every issue quickly and to our satisfsction

Mary Lucchesi

9 de jun. de 2015

Focus. Service was good, except that I did not get copy of report on the condition of the car and repairs needed. I called and was told that they will mail to me. I have not received yet. I will call again.

Melba Glass

9 de jun. de 2015

My experience for this service was a little frustrating due to the fact that I was not called on day two of them having my vehicle all day. I was unaware of what the status was and I called three times trying to obtain status with no success. Also, my vehicle was ready 2 hrs prior to my call to the service department to check to find out if it would be ready to pick up.Communication improvement required.

Michael Lombardi

8 de jun. de 2015

Anthony was very professional and helpful. Got my car right in and got it finished on time.The car is running fine and the coolant leak seams to be fixed.Good work! Thanks!

Heidi Einarson

7 de jun. de 2015

My parents and I came looking to buy a new car that would take me down to California because my 2006 Ford Focus would not get the job done this time around. Andrey was able to get price haggled down to something we thought was reasonable and I ended up walking off the lot with a brand new car rather than a used one we had been looking at. Though the push for a sale was a little overbearing, it worked out in the end. The new 2015 Ford Focus is in the just the color I had been wanting to paint my old car and runs like a dream.

Luke Steichen

7 de jun. de 2015

I brought my 2013 Focus ST in for a major warranty repair and to have my rear brakes serviced. They got the parts super fast, got the work done ahead of schedule and the staff I worked with were friendly and knowledgable. I'm definitely going to keep coming back to Sound Ford!

Eric Breuer

6 de jun. de 2015

I've been bringing my Ford F-150's to Sound Ford Service since 1993 and I wouldn't think of taking my truck elsewhere. Sound Ford Service is simply the best. Best staff, best service.

Neal Cleveland

2 de jun. de 2015

Raul gave me great service. showed me all the cars I wanted to see and I drove the focus and the deal was great. you have a busy but relaxed environment with no hassles and I was in and out fast.thank you

Robert Stewart

2 de jun. de 2015

Professional and friendly.Great as usual! Great waiting room, but fix the vending machine. It took my dollar, but gave no product.

Igal Muhumed

1 de jun. de 2015

I had a great experience at the dealership, my salesperson was very helpful. i purchased a 2015 Focus.

Merlean Locke

1 de jun. de 2015

The car I wanted was in Auburn and it took longer than anticipated to get it to the Rention dealership.

HREdwards

31 de may. de 2015

I came in not to sure if I would purchase a vehicle and trade in my old car. I was greeted immediately by Derek Denny and Amir Abasaliyev. They were so helpful, courteous and accommodating. Amir discussed our needs and Derek took us on a test drive. Amir was able to get the perfect deal for us and we left in a brand new vehicle. It was a great experience. The sale process was friendly and sociable, not at all pushy or agressive.

Ben a

31 de may. de 2015

2015 Fusion. Made every effort for the right deal during and after the sale.

David Houchin

31 de may. de 2015

The service provided this time was satisfactory. However, the service contract we bought is not worth the cost. Example- Ford recommends air filter to be changed at 30,000 miles and would be included in the service contract, but if needed replacement before 33,000 miles due to being dirty we would have to pay it.Very unhappy with this purchase.

Jennifer Oishi

30 de may. de 2015

I went into Sound Ford just to look at my options, I wasn't intending to buy a car that day. I was looking for a used car and I was beginning to get discouraged. Then Eric started explaining the option of leasing a car. It was perfect, I could get a brand new car and not pay the insane prices. The whole staff was very accommodating and worked with my budget and my needs. I ended up leaving with a 2015 Ford Fiesta and I am extremely happy. I was thrilled with my experience at Sound Ford.

Tony Chaidez

29 de may. de 2015

Purchased a ford F-150. the service was excellent and the staff was friendly. Went in for an oil change and they washed the truck as well. Best oil change to date!

James in Renton

29 de may. de 2015

I needed a problem fixed on my Transit Connect and Deanne Stinson in the service department was terrific! The work was done quickly and efficiently and I got a courtesy call when my vehicle was ready. It's always been a pleasant experience at Sound Ford.

new fusion owner

28 de may. de 2015

2015 Ford Fusion. Good price, and they went the extra mile to get me the right car.

Geoffrey Sabo

25 de may. de 2015

It was a fine experience but i had a list of four or five cars to look at and we couldn't find any of them at first. I thought I saw one but the salesmen told me that it was probably someones personal car. We drove over to the other lot but still didn't find any car I find on your web site. Went back looked again at the car I saw first and found out that was one of the cars I was looking for. Just a lot of running around never found any of the other cars. Really liked my salesman i would use him again for the future. The only bummer part car wasn't fully detail and my salesman was the one who clean the car for me, he did ok but not perfect. For the amount of money I paid for a used car and buying it from a big dealership I was expecting more so that was a big let down for me. But all in all a good experience my next car I want to buy will be a brand new Ford F-150 once I get out van payed off. The car I bought was a 2002 Ford Mustang and I am enjoying it right now.

Beverly Levine

22 de may. de 2015

Randy in Service is the greatest. I was originally told it would be end of July and he called me and told me the car was ready on 5/21/15. He gave me a loaner which helped in a pinch. The only problem I had was my car was licensed as a commercial vehicle with a load and unload sticker in the window and is not transferable to any other vehicle (such as the loaner). Randy knew I use my car in my business and use it to deliver Printing goods to my customers in downtown Seattle.Parking in Seattle is the pits. Thank goodness he called me early and I jumped for joy. Randy is the best Serviceman I have ever dealt with. Also Eric helped me when Randy wasn't available.Great Service. Beverly Levine, President and owner of Minuteman Press at 920 Alaskan Way Seattle, Wa 98104. I always take my car to Sound Ford.

Joel Rudd

22 de may. de 2015

I came in on Saturday 5/16/15 not knowing that your service department was open.Anthony Walls greeted me with welcoming smile and asked how he may be of service. I indicated the challenges that I was having and Anthony outlined my options.Ultimately, Anthony kept me informed based on the the Maintenance Staff assessment as they serviced my Ranger.It was a great experience and I'm going to continue to have Sound Ford service my Ford Ranger.Thank you!Joel

Jennifer Smith

22 de may. de 2015

Simple quick and friendly service. Everyone was nice and kind. I felt fairly treated and the diagnosis of my car issues was concise and honest. I did not feel like I was being forced into services I did not need. Fantastic place

Randy Parrott

20 de may. de 2015

2014 ESCAPE SERVICE EXCELLENT STAFF VERY FRIENDLY HIGHLY RECOMMEND I WILL TELL EVERYONE ABOUT THIS DEALERSHIP

Earl Powell

19 de may. de 2015

Very pleased. Even though i had no intention of buying a car glad I did.

Carrie C.

19 de may. de 2015

I purchased a 2015 Focus after getting into an accident that totaled my 2014 model. That little car saved me, and now I'm a Ford customer for life! The staff at Sound Ford was knowledgeable, friendly, and highly professional. They made the whole car-buying experience a pleasure, especially after everything I'd just gone through. Thanks, Sound Ford!

Randy Parrott

19 de may. de 2015

EVERYONE WAS GREAT MY CAR WAS DONE SOONER THEN EXPECTED I WILL BE BACK FOR SURE AND TELL EVERYONE ABOUT SOUND FORD

Tony Fung

19 de may. de 2015

Excellent service. Good information provided by staff and sales. Smooth purchasing process. I bought the Escape from Sound Ford.

Zoe Ann Gleason

19 de may. de 2015

I was able to get in quickly, the problem diagnosed quickly and I had my car back before the end of the day. It is wonderful to not have the rattle and the car seems to steer better. Thanks.

Yvonne Defty

17 de may. de 2015

I showed up 1.25 hours early but the staff knew who I was and greeted me by name. They were unfazed that I was so early. They explained what was going to be done and I asked them to check my brakes. i was only waiting for a short period of time when they came and told me I was ready to go. I was informed that the brakes were fine and that they had washed and vacuumed my car.Great service.

Kevin Moreland

16 de may. de 2015

I bought a new basic 4 cylinder 2004 Ranger XL. It was a great deal. It has been the most reliable vehicle I have ever owned. The original brakes lasted for 120,000 miles. I still have the original battery. The tires lasted 90,000 miles. I plan on driving it for another 10-15 years. This truck should be brought back. Reliable and affordable. Sound Ford service is friendly though I have only needed to see them for the lifetime of free oil changes that came with my purchase. I'm sold on Ford trucks.

Brian Mccormick

15 de may. de 2015

Sound Ford is awesome it took care of my needs help me get what I needed to ask them was really efficient me and Travis Snyder or is the best service manager ever and the ownership is great

Oneta Bybee

15 de may. de 2015

Very professional. Also very helpful with our needs.

Happy Customer

14 de may. de 2015

My wife and I are EXTREMELY pleased with the customer service that was provided to us by Mr. Vincent Vu and his finance manager (I didn't get his name). They both understood my financial situation and was able to accomodate what I could only afford.Thank you SOUND FORD in Renton!

Cynthia Johnson

13 de may. de 2015

Tracy was an very knowledgeable about the Ford Escape. And provided excellent service.

Danielle Wright

13 de may. de 2015

I purchased a 2015 Ford Escape with only 6 miles, the first brand new car I ever purchased. I was and still am pleased with the service and support that I received with Mr. T. I have two friends for sure that are looking to purchase new cars and Sound Ford is where I will be sending them to. Thanks Sound Ford!!

Jimmy Yamamoto

12 de may. de 2015

Great, fine, cordial like most Ford Dealerships selling cars.

Jose Edmundo Ramirez

11 de may. de 2015

thank you very much, I was very well attended by the seller Raul Cuadra and the floor manager.

Vance Kalingo

11 de may. de 2015

Excellent service from Andre, from start til this day, a month since purchase.

Mary Pusieski

9 de may. de 2015

Sound Ford did an excellent job in both the processing of my leasing a 2015 Ford Escape (it took only 2 hours) and the follow up afterwards. I did have a minor issue, but, they responded immediately and made sure that I left a very happy customer. Mike Loganberry (I hope I spelled his name correctly) is an extremely cordial, customer service oriented individual and made me feel comfortable during this whole process and kept me informed while I waited for the finance guy. He took the time to show me how to work the "gadgets" on the car (I am not a high tech individual) with great patience, care and explained things to me in a beginner's language. Great job, Sound Ford and Mike!! If I wasn't leaving for Vegas next week, I would most definitely use your services again.

"DK"

18 de abr. de 2015

I HAVE HAD A STROKE. IT WOULD HAVE BEEN EASY FOR THESE PEOPLE TO TAKE ADVANTAGE OF ME. THEY TOOK THERE TIME. GAVE ME A FAIR PRICE. I WILL NOT GO TO ANOTHER DEALERSHIP. THANK YOU.... "DK

envy

24 de mar. de 2015

This was my third purchase from Sound Ford and I have to tell you, this was the best experience so far. Ben, my salesman, was very patient and answered all my questions thoroughly making me feel at ease throughout the entire process. When it was time to work the numbers, I really appreciated how Adam, the sales manager, went out of his way to make my car deal happen with my financing and terms. Then it was time to see Joe, the finance manager, and he worked out a deal with another bank to get my interest rate even lower than I expected. I couldn't stop smiling because I was so happy with my Escape and he included a warranty that covered everything - I told him that he was amazing! This was a very happy and pleasant sales experience and I will continue to recommend Sound Ford to my family and all my friends. Thank you Ben, Adam and Joe!

pvetsch

23 de mar. de 2015

I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the process was fun and exciting. The vehicle is awesome and the customer service of both the sales team and financial department matches the A+++++ I've given them. Ask for Chris Hooten-Smith for sales, - he will do anything and everything to help you get the best deal on an amazing vehicle, and then if you're lucky enough to get Nabu in the Financial office for your closing, he will go the extra mile to be sure you fast and personal service as well as going beyond what anyone would expect in the financial side of a transaction. I highly recommend Sound Ford of Renton, they've not only given me the dream of owning a SUV I love, but have made a friend for life. Seriously, ask for Chris and Nabu

pvetsch

22 de mar. de 2015

I bought a new 2015 Ford Escape from Sound Ford in Renton 2 weeks ago and couldn't be any happier. It is only my 5th car in the last 50 years and the process was fun and exciting. The vehicle is awesome and the customer service of both the sales team and financial department matches the A+++++ I've given them. Ask for Chris Hooten-Smith for sales, - he will do anything and everything to help you get the best deal on an amazing vehicle, and then if you're lucky enough to get Nabu in the Financial office for your closing, he will go the extra mile to be sure you fast and personal service as well as going beyond what anyone would expect in the financial side of a transaction. I highly recommend Sound Ford of Renton, they've not only given me the dream of owning a SUV I love, but have made a friend for life. Seriously, ask for Chris and Nabu and you won't be disappointed

Diann

25 de feb. de 2015

It had been over 10 years since my husband and I purchased a new car. We did our homework and new exactly what we wanted. We went to the car show and had visited 4 other dealers. We wanted a V6 All wheel drive 2014 Ford Edge at a low price. My husband loves conflict so he loves the deal. Me, not so much. When we walked out Saturday night we were very happy with our purchase and the lower price of the Edge. On Sunday morning my husband read information about the weight limits when towing and realized he would never be happy. You can imagine he was feeling taken advantage of. Well we called our salesman and within a few minutes we were even happier than the night before. Mike wanted to make sure we were happy customers. So we drove our new 2014 Edge back to Sound Ford to exchange it for another with the tow package that would work for us for years to come. The Sales Department made sure everything was ready for us when we got there. Joe had the paperwork ready for us. (If you get a chance take a look at the photography in his office it's amazing.) Mike (our salesman) had our new car fueled, washed, floor mats installed and ready to go. Quak (my husband called him "The Muscle" wanted to make certain we were extremely happy. Well I for one am pleased to give a 5 star rating. and tell you I am more than 100% happy, is it 110%? no I am at least 120% pleased. I am not a math teacher but I do know there is really only 100% possible but since I had 2 new cars in 21 days Perhaps I should say I am 200% satisfied.

sakatoshi

14 de ene. de 2015

My wife and I experienced a nightmare dealership experience with Sound Ford. We went in to test drive the V6 Mustang and ended up with being insulted, no test drive, not even sitting in a Mustang. We were lead through out the lot looking for a phantom car while two sales people hounded us to consider another more expensive car and then insulted us by telling us we're cheap and why can't we afford a more expensive car. We left soon after being insulted about our reluctance to shop for the more expensive GT model. We didn't need the extras or power of the GT. This experience was atypically bad for a dealership experience. We'll never ever return to Sound Ford and we'll be sure to tell our friends and family about them.

Jean Sak

25 de oct. de 2014

Don't shop at Ford Renton dealer. They got the worst customer service and their finances and sales representative is not hones! We purchase a new SUV there and when we took it for service. We have so much miss understood on our contract. Please people do your homework don't get scam from these dealer and please read the fine print!

Alison

6 de oct. de 2014

Had a great experience at Sound Ford. Got a good deal on my car and didn't feel pressured in to buying anything right away. Nothing bad to report at this time.

gootie97

19 de sep. de 2014

Buying your kid their first car should be a fun and exciting experience. Sound Ford managed to turn this into a frustrating and totally irritating nightmare. Filled out a credit app online. Spoke to someone at the dealership and they quoted me a price that was within my range. Great! Take my kid down there for the test drive. Go to do the deal and they "have to pull my credit again?" They called it a "hard copy." Then they come back and tell me a payment over $100 more because "my credit scores changed." Ya, overnight? Get Real Right??...Then they tried to give me 5 different interest rates, none of which matched what I was quoted after filling out my credit online. I verified with several other dealerships that the "hard credit app" is a load of BS, It was only done to try and get me into a higher payment. To top it off, my wife has a discount card through her employer that offers %15 off of used cars. She called and spoke with a gentleman who first tried to tell her the discount only applied to new cars. She read him verbatim what the site said and after putting her on hold a couple of times came back and said the discount is off of the "retail" price and could not be used on "internet specials." Well every used car was an online or internet special." So essentially the card is useless. You wonder why car salesmen and dealers get such a rotten reputation...THIS IS EXACTLY WHY! How about be honest and forthcoming and don't try screw people every chance you get. You don't want to be known as shady? THEN DON"T DO THINGS THAT ARE SHADY!!!!!!!!!

ronandjan

19 de jun. de 2014

We went to see a used car advertised on Cars.com. We were told by phone it was available and on the lot. When we got there, they "couldn't find the car." Then they found it but "couldn't find the key." Then there had been a "typo in the paperwork on the computer." All this took almost an hour, but the car as listed did not exist. When we buy our new Ford, this dealership is the last place we will consider.

Coco

24 de abr. de 2014

Please save your money and time and go some where else. Brought a Ford-150 from this dealership but the afterward services were not very happy. Overall review is-- not a TRUSTWORTHY place to get your car or have your service done.

Z-Hawk Man!

17 de feb. de 2014

Salesman Tracy Brown gave us great customer service and really knew the product we were interested in buying, which was a Ford Escape Titanium with the Tech package options ... He went with us on test drive and took the time to go over all the different options and how to use them and he also helped greatly with the trade in negotiations to get us very close to where we wanted to be ... Joe Seppen in finance really knows his stuff and explained all of our options and helped us arrive at the best possible financing option for us ... overall these two individuals made our buying experience the best we've ever had ... 2 thumbs way up !

MAY

19 de ene. de 2014

Kyle and Garrett were awesome, they were honest and straight forward. This was the best car buying experience I've ever had!!!

The Johnson Family

4 de ene. de 2014

We are very happy with our car buying experience at Sound Ford. Australia was a great salesperson! She really took the time to help us find the perfect car for our family.

The Johnson Family

4 de ene. de 2014

We are very happy with our new car. Australia is a great salesperson. She helped us find the perfect car for our family. We highly recommend Sound Ford.

JackHanson

1 de ene. de 2014

I went to purchase a new 2014 Ford Mustang from Sound Ford. The car was priced competitively and was accurately described on the Sound Ford website. However, the process to negotiate a deal was UNBELIEVABLY DIFFICULT -- so much so that I eventually left without buying. The Sound Ford sales staff are, apparently, encouraged to use the worst sort of pressure tactics -- they took away my trade-in keys early in the process so that I could not get up and leave during the negotiation; they kept me waiting (over ONE HOUR, in total) while the sales team "discussed" the deal in a back room; they low-balled the value of my trade-in (they started by offering me less than 25% -- less than 25%!! -- of what they eventually offered me for my trade). In short, the Sound Ford new car sales team relies on PRESSURE TACTICS and MANIPULATION to make deals. My recommendation: STAY AWAY![One week after my visit, Sound Ford sales manager August Leinweber called me to follow up. He apologized -- sincerely, I believe -- for my bad experience. Though I appreciate the apology, the fact remains that the Sound Ford sales team tried to pressure and manipulate me into a purchase -- never a good sign. I purchased a 2014 Ford Mustang from a different dealer.]

John M

25 de dic. de 2013

I bought a 2014 Ford Taurus from Sound Ford from Rob Stonesifer in Dec 2013. Rob was super to work with and a main reason I bought at Sound Ford. The car is great and I really had a positive experience. Rob knows his cars and was very patient working through the selection and buying process. I absolutely would buy a car from Rob at Sound Ford again. Sound Ford is at the top of my list.

arianaraisa

6 de dic. de 2013

The friendliness of customer service rep and ease of purchase. Bill was very patient,nice and informative he made me feel I was getting the best deal and answered all my questions I was smiling all the way home in my new Ford escape I'm very pleased with the service I received I would recommend sound ford to everyone

dapiaoen

3 de dic. de 2013

Australia was great! no pressure sales person, knowledgeable, helpful and accomodating. She made this an enjoyable experience unlike the usual 'dreaded' experience we expect when buying a vehicle. She is an asset to this dealership.

PattyCervelle

15 de nov. de 2013

I have bought 2 vehicles in the last couple of months from Sound Ford. One new car and one used truck. The reason I came back for the 2nd car from Sound Ford is because of the wonderful service I got from Australia. She was terrific and I will gladly refer anyone to her. She is so friendly & personable and makes you feel like you have known her for a long time. She was very informative about all the aspects of both vehicles. I learned a lot from her. I would definitely come back again if I needed to and would want Australia to handle it.

ValuesIntegrity

6 de oct. de 2013

We went out to see a used car I had talked to Mike about several times by email and phone. He contacted me the morning we went to see it and said it was still there--frantic email to call him, but when I did, he was distracted sounding. Got there, couldn't find a way into the lot, finally found a parking spot, other salesman, after finally acknowledging us, paged Mike, who became very busy--too busy to say hi or help us in any way. After a wait we were told the car was sold. We went elsewhere to buy. Next day I had an email from Mike saying basically, "I tried to contact you several times about the car you're interested in but wasn't able to reach you. Let me know if you're still interested." Really? What a mess.

tramthulai

9 de jul. de 2013

We have just purchased a 2013 Ford Truck Escape from Sound Ford in Renton, WA after purchasing a 2014 Mustang also from Sound Ford in Renton, WA. Both the vehicles are in good conditions. We are happy with the way David and Mathew of Sound Ford in Renton, WA have treated us. We have also received thorough training on how to operate the vehicles. It is a comfortable experience in dealing with the staff members of Sound Ford in Renton, WA. We hope to continue receive positive attitudes for the after-sale services for our two vehicles mentioned above!

shaeberle

26 de jun. de 2013

I enjoyed having David Gasvoda as my sales person as he is very attentive to the needs of the customer. He listened and was very thorough in meeting my needs.

Haraldur

10 de may. de 2013

While looking for a new car I contacted Sound Ford since they where the closed Ford dealer in the area. They invited me to come over and test drive the type of car I was interested in, a Mustang. The sales person showed me different options and at the end I found the car I liked. The car was somewhat over my budget limit, but they were negotiable and we met somewhere in the middle and giving me an OK price for my old car. The paperwork for the car was very quick and less than 3 hours after I'd arrived to test drive I drove off on my new Mustang. I would definitely recommend them, and when there is time to replace my wife's SUV I will use Sound Ford as my 1st option.

noneofyour

18 de abr. de 2013

Was looking to buy a used vehicle I saw on their website. Confirmed the trade-in value of my existing truck via email and phone with Bob Hansen multiple times because it's a four hour drive to get there. When I got there, not only was the truck I was looking for in rough shape, but they offered me about 1/2 of what Bob had told me for my trade-in. Outright lied to and lived up to every negative stereotype in the book about used car salesman. No explanation from management about why they lied, so I had to drive back home with a lighter wallet and a big lesson learned.

DawgHawkDude

4 de feb. de 2013

In a nutshell, total easy deal. Needed a truck, they had it, Esward was real cool through the whole thing. I've bought a lot of trucks, this was the fastest time yet.

niceguy8324

15 de ene. de 2013

We traveled 4 hours on a add and called half hour even before got there and was told there ..pulled in the driveway to be told it already sold..We were mad and after the manager was real rude another manager came and got me after we were in our vehicle leaving and said the vehicle was there now for us too look at...The whole deal was a move to just get us to buy something else...And after the sale was even worse trying to get the finacing done and i after they thru me too every bank there was i was told could not get done ...Almost had to return car but i went to a local cedit union that i have had loans with and they did it in five minutes....worst experience ever...and to talk to someone after sale is even not possible...especially the rude managers..

LandscapeDude

9 de ene. de 2013

Looking for a new truck for business for a while. They got me the truck I wanted and a really good price. Wish I got a bit more for trade, but good deal overall.

JasonsWife122

3 de dic. de 2012

It's very refreshing these days when a car dealer sticks to their word. I wanted to complete the whole car buying thing by email. Edward understood this and complied with my desire to conduct business this way.He emailed me all the specs, prices and financing options.By the time I got there, the Escape was gassed & ready to go. I just signed the paperwork and left.

RightRandy

3 de dic. de 2012

I came in last month to buy a specific F150. They had just sold it. Kwok followed up with me every so often the right truck came in. I enjoyed working with him and Sound Ford.

Kathyfranklin

30 de nov. de 2012

The VW we had forever finally broke down. We were needing a car quickly. Yonas at Sound Ford helped us with financing and we got a better rate than other dealerships gave us. Good experience.

RandyTreiner

30 de nov. de 2012

We love the van we bought. We'd been looking for a while. Kwok helped us the whole way. We would highly recommend him & Sound Ford.

DannyGong11

28 de nov. de 2012

I had been watching prices on the Fusion for a while. I decided to drop in and see what they had. Found a Fusion I liked and Kwok was great to work with.

MikeLBerry

28 de nov. de 2012

I love my new truck! Perfect color and I love the rims! Sound Ford was good place to buy it. I liked the free cookies in the service waiting area.

KevHawksFan1

28 de nov. de 2012

I needed a car for my wife. She really wanted an Escape. Financing was a little tough to get from other dealers. Yonas helped us out and she loves the Escape.

DGongMan

27 de nov. de 2012

I had been watching prices on the Fusion for a while. I decided to drop in and see what they had. Found a Fusion I liked and Kwok was great to work with.

ZaneFly

27 de nov. de 2012

My wife and I wanted to upgrade our truck before the end of the year. They had a great price on a new truck on their site. It was all pulled up and ready to go when we got there.

Dan The Ducks Fan

19 de nov. de 2012

We were looking for a very specific F150. Edward at Sound Ford was the only dealer representative that found exactly what we were looking for. he brought the truck in for us.

DuckFanDan

19 de nov. de 2012

We were looking for a very specific F150. Edward at Sound Ford was the only dealer representative that found exactly what we were looking for. he brought the truck in for us.

ECCSeattle

14 de nov. de 2012

We were looking for 2 Escapes. They responded to my request quickly & professionally. They found us the exact SUVs we wanted. Paperwork was ready to go. Very easy transaction.

HuntingWithDogs1

7 de nov. de 2012

I needed a new truck and they had a great selection. They worked out a good deal. I really enjoyed my experience and they handled any issue I had quickly & professionally.

BOrmond

5 de nov. de 2012

I wanted a specific 2013 Focus. I made an online inquiry to Sound Ford and Edward Jenkins helped me. He was very professional and I got a great deal on my Focus. He had the car & all paperwork ready for me very quickly. Easiest car buying process I have ever encountered.

BOrmond

5 de nov. de 2012

I was looking for a specific 2013 Focus. I inquired online and came in contact with Sound Ford and Edward Jenkins. He saw he had the car I wanted in stock. Pricing was upfront and paperwork was ready by the time I got there. Great experience.

GaryAnderson

31 de oct. de 2012

I needed to find a truck for my business. I needed nothing fancy, just a good work truck. Ed in the internet dept helped me. Good guy. I got a good deal on the truck too. Price was as stated and the truck & paperwork ready for me to sign when I picked it up. Easiest truck purchase my company has ever made.

Bob Young

31 de oct. de 2012

We had been looking for a F150 for a while. I found the exact one I was looking for on the Sound Ford website. I contacted them and Edward Jenkins responded quickly. He verified the truck was in stock and made the whole purchase process very easy. I could not be happier with the service and price I got on my new truck. See Edward when you are looking for a truck!

dokioki

26 de sep. de 2012

I have purchased three cars from sound ford in last 10 years.I am loyal customer and will NEVER buy again from them , they are fraud and they lying and advertise the car that they do not have or not willing to sell at their advertise price.They do not have any understanding of customer relation and loyal customer.

Jerome

23 de sep. de 2012

Over all good, saleman and finance process. The car was not clean, need to be washed and vaccumed. Turn signal was out and wipers were worn to the point they damage the wind shield. Next day at Home making costly repairs. Look cars over better than I did. Had second thoughts about the purchase. Sent comments to dealer via email heard noting from them. The car runs great!

eclipsesoccerteam

30 de jul. de 2012

We were called by Ben after we were looking for a car. He called us to come over to look at a car, so we did. When we walked into the store we talked to him about the car he found for us. We wanted to see the car so when we asked Ben to show us the car and he told us that the car was somewhere on the lot and that we can go look at them if we wanted too. He didn't even bother to walk out with us. He then left us standing there when his cell phone rang. We stood there for a few minutes. Ben only got off the phone when the manager came over to ask us if we were help. We found it very rude that He wouldn't walk us out to see the cars. We had to find them ourselves.

Casey2012

17 de jun. de 2012

The guys I dealt with were a couple of lying, shady, high pressure car salesman. The first thing they did when we walked in was ask for my car keys to "evaluate my trade in". I knew what they were up to, but they wouldn't give me back my keys when I asked for them an hour later. It took almost 15 minutes. I almost threatened to call 911. I caught them in several lies, they used high pressure sales tactics, and they priced a truck to me for $55K, but I ended up buying that exact truck from Ford of Kirkland for $36K. That's a $19K difference!!!To top it off, both the sales guys kept trying to "punch it" and "feel the power" in a new ecoboost truck. We were on a side streets (35 MPH zone) and one of the sales guys said, "There's no cops around here, you can go as fast as you want". Who wants to buy something that has been treated that way?I've bought many cars in the last 20 years, and these guys were some of the worst.Scam artists, ripoff, sleazy, abusive to the cars, these are some of the things that come to mind when I think about these guys.

Looking for honest dealer

30 de oct. de 2011

Salesman did not know if the car we were looking for was on the lot. Had to show him the car on cars.com. Battery dead in car we took to other lot. Car we wanted to drive was out of gas. At gas station car battery dead again. Had to wait for help. We left and called dealer. Asked if they would take a certain price for the car. They agreed on phone. When we returned they would not honor that price. We left, again. Do not buy a car from Sound Ford.

Aaj123

12 de ago. de 2011

We were contacted by Sound Ford telling us they were interested in our used truck we had for sale on Craigslist. If it was in as good of condition as we stated, they "had a buyer ready and could cut us a check that day." After inspecting our vehicle, they agreed that it was in really good condition with low miles and then proceeded to give us a low-ball offer for less than half of our asking price. What a waste of our time & gas. I am furious and will never deal with Renton Sound Ford Used/Certified Dealership ever again. What a joke.

Di lady bug

25 de may. de 2011

Very cordial to start with, then whe it looked like I may not be a car deal, he disapears, oh! but wait it may be, look he's back. That's how it went for most of the deal, then when terms change he did not have enough salesmanship to call and let me know pretends the phone died, and waited till I came in to tell me the changes in figures. Typical. Then pulled attitude with me and still expected me to buy a car from him? Right. Managers just let it happen, right behind him all the way. NO DEAL Oh and did I mention, tried to buy my excelent survey. Hmmm.

Cindyskidoo

22 de abr. de 2011

First I will say that I live out of state and found Sound Ford on the Internet so most of my communication was done over the phone and/or by email. Since the price I negotiated was very good I was concerned I would be faced with a bait and switch routine once I arrived. Not so! To my surprise the vehicle was as described and the terms of the deal were not altered in any way. I found the staff to be friendly, not pushy and overall my new car buying experience was pleasant. I got the car I wanted at the price I wanted and the financing I wanted. It's all good in my book.

bdonne3

5 de mar. de 2011

I have never been treated so poorly by a dealership in my life! I called and spoke to Shawn, one of the managers in the service department prior to going in for my scheduled appointment. She told me that there would be no charge for the service that I needed. I took my car in and 7 hours later after not receiving a phone call with an update or quote, I called to check on my car. I was told that not only had they looked at the item that I needed looked at in the front seat, they had ran a full diagnostic check, that I did not approve for them to do. When I arrived to pick up my car, she charged me more than $82.00 for a diagnostic check that I did not request and said that they recommended over $1,100 in needed repairs. Shawn agreed that she told me that there would not be a charge and said to me "Don't worry GIRLFRIEND I will get you out of here without paying. I asked her if she calls all of her customers Girlfriend and that I was not her girlfiend! She kept speaking to me in an un-business like manner. I will be writing her boss and Mr. Ford himself.DO NOT TAKE YOUR CAR TO SOUND FORD OF RENTON!!!

chefkorey

23 de feb. de 2011

I recently went to sound ford to get my 2009 mustang GT worked on because i had a door ding and the service was great and price was even better. great job looked great and took shorter then originally thought. tracy was a great help and was very very knowlegable.

rah1313

22 de feb. de 2011

Beware the bait and switch. They are much more interested in selling you the car they want to sell rather than what you actually want. I have noticed they keep 3 or 4 cars on Autotrader that are strangely under priced while the rest are over priced. It is just to get you on the lot. The sad thing is Ian the salesman really was a nice enough guy but the bait and switch is to much to put up with. Wasted too much time on these guys but got the truck I was looking for at another dealer. There are plenty of other good dealers out there. Good Chevy across the street for instance, too bad they didn't have what I wanted.

pinnacle1

24 de ago. de 2010

Brought my car in for some scheduled maintenance and they found something i did not even know about and gave me a great deal to fix them both in one appointment- at least 40% cheaper than i was quoted elsewhere and they had the work done in one day.. I will definitely be back.

kielymk

14 de ago. de 2010

I am extrememely happy with the new 2010 Ford Fusion Sport I bought very recently from Sound Ford. Your employee Dominic Adams was exemplary as well as his sales crew. I was very relectant to return to your dealership after poor business relations from several years ago. Dominic Adams was outstanding and reconfirmed my trust. He and his crew hit a home run with me. They treated me royally from the first day, and he was very patient with all my questions and requests for infomration and showing me car after car. I was very pleased with the beautiful car, the maintenance agreement and the trade in he developed for my vehicle. Those were the reasons I bought a brand new car from Sound Ford because of Dominic Adam's professionalism and his willingness to go the extra mile for a customer. He made me feel not only respected bit introduced me to all the employees that would be involved with my maintenace agreement, and additional items I had requested for my vehicle. I have been looking and researching cars for over six months, and Dominic Adams and his crew stood out like a beacon. I have recommended your dealership to many of my colleagues, clients friends and neighbors becasue of the outstanding treatment and thoroughness of Dominc Adams. I have highgly recommebnded him for people I care about. he is someone with integrity, and knowlege, as well as excellent ability to deal with customers. I am very pleased and VERY Happy. This employee, Dominic Adams and his crew have turned your dealership into a superb a plus dealership. Kuddos to hiring this young man and his dynamic crew.

Kidywampus

11 de ago. de 2010

My visit to Sound Ford was very pleasant. Scott was very helpful and solved all of my problems. It's very nice to have such great customer service. I felt as if they really cared about me. I will recommend Sound Ford to all of my friends and family!

lejohn21

9 de ago. de 2010

i have been to many dealerships looking for a use focus sound ford came out to have the one i wanted and happen to be the color i want also and the price was really fair nabu was a really cool guy made the process really good for my first time buying a car i would recommened sound ford to anyone

karina061

29 de jul. de 2010

I came in looking for a new car and was undecided about any specifics. I received excellent service and the sales associate was very helpful and patient with me! I had a great experience with Sound Ford... Highly recommend to anyone in search of a new vehicle.

tbob

11 de jul. de 2010

i love this place .i have bought 3 cars from them.joe in finance has been very helpful i have had some credit issues due to my divorce,but they have always been able to get me a good deal at afair price. about 6 years ago i bought my first used car and joe helped me way back them.

Cary1

1 de jul. de 2010

Sound Ford offered us the best price and trade in value anywhere in the Puget Sound area. After shopping multiple Ford dealers for a Ford Fusion, Sound Ford came out on top in every aspect. I gave our experience with Sound Ford a high rating because each person (sales, managers, and finance personnel) that assisted us with the purchase of our vehicle did an excellent job at making sure that we were satisfied with our purchase and made sure that we got the best deal that could be offered.

Just1marine

1 de jul. de 2010

I was headed to Seattle last Thusday night and my truck broke down about 8:30pm. After calling around to find someplace that was still open I called Sound of Renton, Scott got me in with no appointment and had the mechanics working on it really fast. They also gave me a ride home. No charge!!! I got a call the next morning from a lady named Shawn she explained that She and the mechanic had found the problem. And could have me back on the road by noon. I was thrilled. Shawn called around 11:30 and said it was all done and she was able to save me a couple hundred bucks on the work. She saw that her driver had dropped me off and asked if I needed a ride. Bottom line is I normally go closer to my house in Kent for service but I'm happy to drive a little further North for that kind of service. I definitely recommend Sound Ford.

Pkimdavis

28 de jun. de 2010

I recently purchased a Ford Edge from Sound Ford in Renton, I love my new car. I am highly impressed with the quality of my new Ford Edge. Sound Ford had a good selection of cars, great prices and they made my experience very pleasant. I would highly recommend them to family and friends. I recently sent my employer's son to purchase a new Fusion. He bought one the same day and drove it to his new job in San Diego. He was extremly happy with the deal he recieved at Sound Ford. I can't wait for Sound Ford to get the new Fiesta in. I will be sending my daughter in to purchace one!

Rekha Shah

23 de jun. de 2010

We went to look for a car at this dealrship not knowing what we will buy, new or used. Sales staff was very friendly, they answered all our questions and explain all options in detail. We took time to decide but they were very helpful and no pressure at all. I would recommend all my friends to this dealership not just purchase but also to service their vehicles.

rfletcher

15 de may. de 2010

These guys are great. They are friendly and will work with you when it comes to reaching a deal. They sold me a car for $2000 less than the lot across the street would have. I highly recommend visiting this dealership. Dominic even called me the day after I signed the paperwork and said he could get me an even lower interest rate on my auto loan. Go visit!

jeffwoz

11 de may. de 2010

This was by far the worst experience I have ever had with a dealer. When I tried to make a deal with them, they OBNOXIOUSLY laughed IN MY FACE! Then they threw the paper out the door. When I told them they were rude, they told me to leave then. After an exchange of MANY swear words (and by the way, during this...2 more customers left), I left. The "manager" then came out and said he was sorry...but wait...he was not the "highest manager!" Then a sales person named Whitaker or something came out and tried to pick a fight with me! The taller African male then swore at my wife when she said they were being dicks. I told him to not talk to my wife that way and he laughed in my face AGAIN! After a long 2 hour conversation about price...they took $200 off...wow...thanks a lot! I left and went across the street to a dodge dealer...they offered me $2000 more for my trade in. When we told them what Sound Ford did to us...they said it was not the first time they had people complain abut them. I DO NOT recommend Sound Ford to ANYONE! Worst dealer ever.

blakek

20 de mar. de 2010

I have bought a lot of cars, in my time and never have I had such fantastic service. I live in Mill Creek and was in the market for a pre-owned Escape. After going on-line and visiting 4 other dealerships, Sound Ford can out on top by far. Not only did they have the selection, but I didn't expect the service and hassle free pricing. The Sales Manager Nick Rodriguez took personal care of my families vehicle needs. His professionalism made the experience fun and safe for me and my whole family. I know some people have said to watch out for car dealers, but these guys are far from those you should fear. Not only would I recommend that you visit Nick Rodriguez at Sound Ford, but Sound Ford will receive all of my future business.K. BlakeMill Creek, WA.

ayrapetyan1

12 de mar. de 2010

Highly professional sales personnel, who completely understood my needs and worked with my budget. The used car that I bought was in excellent condition at the right price. It was the best deal on the internet. I would definitely recommend Sound Ford to my friends and family, and will buy my next car from them.

ConnieStaley

8 de ene. de 2010

I had to call Sound Ford the other day because of an issue with my prepaid maintenance plan not being available online when I was at the local dealer here in Olympia, WA. Once again, I was reminded of how well I was treated in August when I bought my Edge. Dominic who was great back in August, was great again on Wednesday and got my issue resolved. He kept me informed rather than leaving me wondering if they would ever get back to me since he had to make some phone calls and therefore he had to wait also. While I'm singing the praises of Sound Ford I want to mention again (1st time was the on line review from Ford) how absolutely wonderful Nick Rodriguez and Tony Parker were! I have bought many new cars over the years and I have NEVER been treated so well. Courteous, kind, considerate, respectful are all qualities of their character that seem to be what their personal integrity is built upon. Big difference between that and patronizing and arrogant which is what my experience has typically been in the past. So, Dominic, Tony, and Nick - I will sing your praises as long and loud as I possibly can because you exemplify everything I want in customer service. Ah, if you're wondering how I bought a 2009 Ford Edge, for more than my house cost back in 1979, from the guy at the used car lot then that's the best part... and my good fortune. I found Tony because my nav system took me to the wrong lot having come from Olympia and that was indeed one of those life moments where you say to yourself, albeit small in the overall scheme of things, that everything happens for a reason.

ltdon

30 de nov. de 2009

Let me join the legions of p----d off potential buyers who have been suckered into walking onto the property of this rip-off palace by a very low ad price. They use EVERY shady, under-handed, high pressure tactic to try and make a sale, up to and including bait and switch and outright lying. I was looking to buy a new Escape and came to Sound on a newspaper ad. Prior to coming, I called the dealership to confirm that the ad vehicle was still there and was told that it was. Upon arrival a few hours later, the sales manager I wound up talking to - Ben - claimed that the one I called on was already sold (of course)but that he had another one just like it that they would sell me for the same price. NOT!!! After an hour of "negotiating" with Ben and his unseen sales managers, it was obvious that they were not going to come close to the price on the ad vehicle. I left after telling Ben to call me if they were going to honor the sale price as he told me they would.Jump ahead 1 day and Ben calls me and tells me that they will sell me the Escape for the price I expected. Today, 1 day after his call, I tried to close the deal and guess what? All of a sudden Ben could not remember which Escape it was that we had had been talking about for 2 days and they just couldn't let THAT one go for the price he had quoted me just yesterday.Now, understand that this is the very same Ben who remembered me, my name and what vehicle I was looking at when I walked onto their lot 5 months ago to look at another ad vehicle that was also miraculously "sold" just before I got there. And now he can't remember the vehicle we had been negotiating over for the last 2 days?!!?!????DO NOT EVER DARKEN THE DOORWAY OF THIS DEALERSHIP UNLESS YOU ENJOY BEING ABUSED, LIED TO, HAVING YOUR TIME WASTED AND/OR GIVING YOUR HARD EARNED MONEY TO CROOKS.

Appalled!

22 de sep. de 2009

DO NOT buy from this dealership!!! Their only goal is to make money, they do NOT care about the customer. Beware of cars posted online by them! They are only a ploy to get you onto their lot to which they do not actually have the car that is posted on their website, on autotrader, or craigslist. Ridiculous and waste of your time! If you call they are very rude and will say it is their right to post the car knowing fair well that it is not available. Half the employees know what is going on, the others are clueless! I talked to two employees who actually thought this car was available and then another manager who insulted and compared their right to post an invalid ad online to a woman walking into the twin towers with a bomb strapped to her; with the fact that we are each given our own rights. WOW! What an insult to me as a female and an American standing up for what I believe is right. Ultimately my goal in writing this is to save you the time and malicious verbal attack that I received. STAY AWAY from Sound Ford!!!!!

Jennifer Stafford

24 de ago. de 2009

My car has been in the shop 6 times in the year that I've owned it for the same creaking noise in the frontend and they tell me it's fixed and within hours after driving it it makes the same noise it did when I brought it in. I have been waiting for 1 1/2 mos. for a call back for a loaner to bring it in for what will now be the 7th time. I have called 3 times in that month and was called back once by a man named Mike who told me I would have a car and then cancelled on me the day I was supposed to have it. It's been over a week since then that Shawn was supposed to call me with a loaner car. Still no phone call. I have resigned myself to the fact that my car will never be fixed-at least not by anyone at your shop! Scott did tell me that even though the problem wasn't covered on my warranty-go figure-after all the trouble I've gone through he would do it for free. That would have been great if it would have gotten fixed. He also told me I needed an alignment which I wouldn't doubt since I obviously have a suspension problem that you can't fix!! I had you do that and he said he'd throw in the rear alignment for free. Well that's great too except that it's a front wheel drive car and it didn't need the rear wheels aligned! I just wish that if you can't fix it you would have the integrity to admit it and I'll find someone else who can fix it. I think I have become a pain in your neck because you can't fix my car and I'm getting angry about it and you are putting me off in hopes that I will stop asking you to fix the car you sold me!!Great customer service.

cynbowen

8 de ago. de 2009

Got caught up in the cash for clunkers so went to buy a Ford Escape last Sunday night. We appeared to have worked out a deal, met with the finance guy who wrote up a contract signed the deal then he said of wait they have a better option if I want the service contract. At this point it is 11pm the service contract which works at any ford dealership sounded good. A new contract was being written up not clear however on what it was and I was supposed to get a call the next day I assume if it went through. The car I wanted was a located car and they did not know exact time it would arrive. So at this point no big issue as unk if really in a contract and they did not have the car yet. Well no calls all week. We have called them 4 times and they don't know anything yet they say I am in a contract. I looked on the internet and located the exact car the alleged contract was for down to the vin at another dealer...Bellevue ford lincoln mercury. Sound allegedly is supposed to get the vehicle from them. Have called sound again and they can't answer a SIMPLE question. I don't know if I am in a contract, if they are getting the car...nothing and they give multiple answers about where sales managers are when you want answers. The whole operation is slimely, ZERO customer service and would tell anyone thinking of looking at this dealership to don't and go anywhere else...anywhere else!!!! Worst car buying experience I have ever had and I have bought 8 cars in the last 15 years all new. I'm not even sure I've bought a car from them!!!!!!Sad thing, simple customer service is easy....just call and keep the customer informed even if not good news we at least have some news.

lerker

4 de jul. de 2009

Would not give me a price. wanted me to sign credit app before knowing the price. really hi pressure sales group. I offered more than kelly blue book value for a fair quality high mile vehicle. PLEASE SAVE YOURSELF go somewhere else. "Good Chevy" had great customer service and seemed no bull. I didnt find anything though.

Gordon1

30 de may. de 2009

After purchasing a 2008 Ford Mustang, v6, 4.0 with a 3 year warranty and 879 miles on it in April 2008, I went to the store last week and on my return trip home my car bogs down in first gear when I try to take off across an intersection, but seemed to get going in 2nd gear. Knowing I have a 3 yr warranty, I attempted to go ahead and drive to Sound Ford in Renton, Wa (where I purchased the car), from W.Seattle. I noticed smoke coming thru the ac vents, couldn't get into 3rd gear, the car started losing power, then it died on I-5. I could start the engine, but couldn't move. I called the towing company that delivers to Sound Ford, and had the car towed the rest of the way there. Sure, they loaned me a focus to drive because "it may be a day or so before they were able to look at" my car - that was at 1:30pm fri afternoon. Around 7pm Sat evening a service tech calls and tells me the car needs a new clutch, its not covered by warranty (friction part), and its gonna cost $2100.00 to replace a clutch, just a $350.00 clutch! She says I need to apply for a Ford Credit Card and will leave a note on our "paperwork" that we will be filling out an appl when we bring the loaner back on Tues. (this was memorial weekend). We called dozens of tranny and clutch specialists ie: Ray at Walt's, Pete at his Renton tranny shop, Robs tranny, to name a few. The absolute, most highest amount any of these mechanics would charge for a "very worst case scenario" figure was $1500.00 TOPS! That would INCLUDE towing (most shops), clutch replaced, resurfacing, AND labor. We returned the loaner on Tues and asked Patrick (soundford svc mngr)for the keys to our car, he said "hold on let me see the notes sean has on your car...", then starts stuttering and says "yeah, you have a balance of $165.00 for the hour the technician spent 'looking at the car', The diagnostics weren't covered by the warranty because they ended up showing the problem was the need for a new clutch which contains a friction part". We had to pay that $165.00 before he would give me the car keys. We can't GET a 'Ford Credit Card' to fix the stock clutch that broke at 20,000 mls., we don't have $2100.00 to give them for a $350.00 part & $1750.00 in labor(4 hrs work tops), we can't just leave the car at soundford. So, the shop (Aamco)that towed our car away from soundford located a clutch for our car - which is so new only Ford motor co sells them right now - gave us a 2 yr/20,000 mile warranty on the clutch & work done (friction parts & all), took $550.00 to get the part ordered & installed and let us make payments on the $700.00 balance. Gary at Soundford contacted us 3 days AFTER we had our car towed to another shop to tell us 'Ford Motor Co authorizes him to pick a customer to help once a year with repairs and he would have been able to replace the clutch and pay for all but a couple hundred for labor, but now, a non-Ford ASE certified mechanic has "looked at" the car, so there is nothing he will do', even if we towed the car back to soundford. THERE IS NO WAY THEY WILL EVER TOUCH MY CAR AGAIN! I WOULDN'T RECOMMEND DOING ANY KIND OF BUSINESS WITH SOUNDFORD. THEY KNEW THE CAR HAD 890 MILES & "EXCESSIVE WEAR" ON THE BACK TIRES WHEN WE BOUGHT IT, PROMISED TO ACKNOWLEDGE THOSE MYSTERIOUS MILES IF & WHEN ANYTHING SHOULD "PREMATURELY 'BREAK DOWN'", ITS WHY WE BOUGHT THE USELESS FENDER TO FENDER 3 YEAR WARRANTY!

CHINGON

16 de may. de 2009

I WENT TODAY TO GET A USED CAR A FAMILY ONE RECOMENDED BY MY ROOMATE I DECIDE TO GIVE THE A CHANCE I GOT JUAN CAME OUT AND ASK ME IF I WANT A CAR I SAY YES AND I TOLD HIM MY TERMS WHICH HE IGNORE ANY WAYS HE FOR MY INFO AND THEN TOOK IT TO HIS "SUPERVISOR" AND MINUTES LATER CAME OUT AND TOLD ME TO FOLLOW HIM TO TAKE A LOOK OF MY OPTIONS THE FIRST ONE WAS A SENTRA UGLY COLOR THEN WAS PONTIAC UGLY AS WELL AT THSI POINT I TOLD HIM THAT I WANT AN SUV HE TOLD ME BECAUSE IS MY FIRST TIME BUYING I DONT QUALIFY WHITOUT MORE DOWN PAYMENT WHICH TURN OUT TO BE MORE THAT WHAT I TOLD HIM THEN SHOW ME A CHRYSLER THAT WORTS ABOUT $6000 ABD TRY TO SOLD IT TO ME FOR $13000 PLUS MORE AND IT HAD SOME FUSE BURN OR SOME ELECTRICAL PROBLEM WHICH HE AGREE TO FIX BY THE END OF THE DAY HE KEEP INSISTING TO TA TAKE THE CAR TODAY AND SING THE PAPER WORK BEFORE FIXIN ALREADY MENTION ISSUES AND HE STILL WANT MORE MONEY AS DOWN PAYMENT AT THIS POINT MY KIDS ARE HUNGRY AND TIRED AND THEY ASK ME TO USE MY WIFE AS COSIGNER EVEN THOUG SHE WASN'T PRESENT NAW I TELLING JUAN I'LL BACK LATER ANOTHER DAY PERHAPS TO FINSH PAPER WORK AND I NOT TAKING THE CAR TODAY WHIT THOSE ISSUE HE GOT MAD ALREADY HAVE MY KEYS DONT WANT ME TO GO SO HE CALLED ROSENDO PARENTLY HE IS A SENIOR SALES B.. MAN TRY TO CUT DOWN SOME OF THE DOWN PAYMENT INSISTING THAT I TAKE THE CAR TODAY OR GIVE HIMM SOME CASH SO HE CAN WAIT FOR ME TO GO TAKE CARE OF MY KIDS JUAN DIDNT WANT IT TO GIVE ME KEYS BACK EVN THOUG I TOLD HIM ABOUT MY KID S HE JUST CARE ABOUT THE DOWM PAYMENT AND NOTHING ELSE SO DO NOT GO THERE ,TURN OUT THAT THEY DIDNT TURN MY APPLICATION TO A BANK SO THAT WAY THEY WOULD MAKE PEOPLE SING AS IF U ARE ALREADY APROVE AND TURN AROUND AN SAY THAT U DIDNT AND NEED MORE DOWM PAYMENT.AAASSSHHH..

tryted

11 de may. de 2009

I went in looking for a new car.... I had seen several advertised on the internet, I realized that i would not get all of the rebates that went with the price on the internet but that I would qualify for others and I had an idea of the price it should be. When I got there I was told none of those cars were there and that I wouldn't qualify for any rebates. They then showed me a used car, I told them my price range and what I would be willing to pay monthly. The first price they showed me on a used 2006 Fusion was 23995. I was not impressed I had my blackberry and looked up the blubook on the vehicle and it was 15,000 at the top end with the average being 13000. I showed this to them and magically they came back with an offer that was 16000. This was still to high. After rangling a deal with them, they tried to change the terms of the deal, At this point I went elsewhere. I have never felt so slimey after trying to buy a vehicle. I would encourage buyers to look elsewhere

ldcutting

26 de feb. de 2009

I had my 2003 ford taurus in for repair work, they had the car for 2 weeks and returned it with fire damage in the engine bay and denied they did it. I was wondering why this work that they told me would take 2 days took 2 weeks. NEVER GO TO THIS PLACE FOR SERVICE!

gougebuster

18 de jul. de 2008

I brought my truck in to have the passenger door lock fixed. I knew exactly which part needed to be replaced and told them. They told me they had to do a diagnostic anyways and do a free check on recalled parts. The door lock happened to be one of the recalled parts. I was gone for three hours and came back to them telling me a long list of other things I needed done, they told me an actuator (door part) was $300 when it's $35 at the most. (http://www.am-autoparts.com/AM/Door-Lock-Actuators/Ford/F-150/-/AM-34274813/?utm_medium=shoppingengine&utm_source=NextagSF) Wanted to charge me $900 to do both doors. I refused and still ended up having to pay $145 and wait an extra hour for them to put my car back together. No actual work got done I wasted 4 hours and $150. Now I'm out my money and my door STILL doesn't lock. It's needs to be called a DisService station.

pjknap

14 de abr. de 2007

Drove into the lot to look at what they had. We instantly saw someone open the office door and track us....kind of like a vulture circling us. We kept driving and this person was about 10 cars away and getting closer...we turned into the next aisle and eventually she could keep up. Look in the rear view mirror because this was kind of creep I saw a salesman literally sprinting behind my car??? Talk about pressure and annoying. At this point we decided there is know way that we'll buy from this place...could you imagine if they're like this before you meet them...sit down with someone of this nature and try to make a deal. Good Luck coming up with a good price. So we decided to have a little fun and drive in the new car side...its all connected. Keep in mind we have a guy behind sprinting. We pull by the new cars and out comes a salesman waving his hands. We pull into on of the isle and fortunately there's a way out and we leave. If you want some amusement go to this place and find out for yourself.

totarun02

28 de feb. de 2007

I had gone there to buy a new Ford Focus 2007 model. In the process of getting the best deal from kevin and his manager, which I am sure is the right of a customer, it came to me as a surprise when instead of taking a stand on their offering (OTD price) they started geting personal and started discriminating with their abusive language and all bad words a highly unprofessional person could use to humiliate his customer. After all his derogatory remarks/comments, I am sure I am NEVER opting for Sound Ford again. And I will communicate the same to my colleagues, family, friends and relatives.WORST EXPERIENCE.

maxwell6672

15 de ene. de 2007

I require the use of a vehicle for work, so as one may imagine, I have had extensive experience in buying cars. In all the years of my experience, I have never seen such terrible treatment of willing customers. I even called them ahead of time to make sure that a deal could be done for a car for my wife. They said that they'd be able to, so we went. To begin with their sales staff were rude, tried every nasty psychological trick imaginable to shaft customers into a horribly bad deal, and pushed us to the point we got up to leave, only to realize they had our keys. Of course this was their cue to come up with a better deal before giving back our keys. The "manager" came out to play "good cop" at first, then became hostile. even going so far as to order my wife to sit down and sign. The ONLY thing that kept us there was that we were drawn to see what they'd do next--like not being able to resist watching a car accident.In hindsight, we should have told them where to go, and left.I WOULD STRONGLY ADVISE EVERYONE TO STAY AS FAR AWAY FROM "CLOWN FORD" AS POSSIBLE! Even Pierre is better!

SoundFordStinks

8 de jun. de 2004

Too bad there aren't zeroes in the rating columns. Sound Ford Renton has the worst customer service I have ever dealt with. It started during the buying process when they were only able to get a 9.5 APR loan for me when they were advertising 2 to 4 percent loans. My credit is flawless, but my youth betrayed me on that one a bit due to a shorter history. Of course when you buy a new car it is going to have some quirks and this one did. It had a window leak. They gave me an owner loaner for a day or two and that was good. Next time a service need came up to examine the engine for a weird foghorn noise and a dash replacement. No loaner cars were available for weeks. Of course they couldn't duplicate the noise as most mechanics miraculously never can. Wow, that is amazing I must be the only one that hears it. That never got fixed even though Ford has documentation on how to fix it. The dash recall was never served and expired after trying to take it in there 2 times and 3 total at another dealership. No one ever had the parts. Yeah my fault I guess. Do not sign an extended warranty or services agreement with them because it is tough to get them to fulfill the agreement. If it is a warranty beware they probably bought the deal from a third party and raised the price on it stamped it as yours and then when you need work done they don't know where this warranty applies and who okays the work. Other than that they are great. Especially when they provide consistently poor service and then tell you to give them excellent on all of their comment forms. This starts right when you deal with the salesperson to the inevitable services you are going to need on your Ford. Don't bother with Ford.com either because all of their customer service is in India or somewhere with a similar accent and they will flat out tell you they can't intervene because they are not affiliated with the dealership, it only sells their cars...... So yeah think twice about Sound Ford Renton because they suck completely.