William

8 de nov. de 2016

We feel that we were honestly treated. After-purchase explanation of all car's features and their use was excellent. Pleasant experience.

Gustavo

4 de nov. de 2016

Very professional, knowledgeable, and courteous staff. They helped me find the right vehicle that fit my needs and budget. I would absolutely recommend them. Give them a shot. Great family owned store where you don't feel like you're just another number. Thanks South Bay.

Salvador

2 de nov. de 2016

Excellent service and attention to detail. Great attention and customer service from Ricardo Excellent service and attention to detail. Great attention and customer service from Ricardo

Ramon

1 de nov. de 2016

Good customer service, clean facilities and waiting room refreshment center while waiting for your car or to talk with sales/parts/service associates. Good express service if you do not have an appointment.

Michelle

31 de oct. de 2016

They took me on time. And started working on my car immediately. The waiting room was comfortable and clean with coffee provided. It was short and sweet!

Richard

29 de oct. de 2016

Great service experience with knowledgeable courteous staff. Ricardo was very helpful and kept me informed as to what was happening with my vehicle at all times

Robert

27 de oct. de 2016

VERY efficient and friendly service advisor. I had a 60k service quoted at $300 plus tax over the phone and was only billed $248 inc. tax. That's unheard of! Especially on a used car. (Which I purchased from Southbay a year ago).

Angelique

27 de oct. de 2016

Kathy was extremely courteous and professional, I was very impressed with the customer service. My car was ready when promised, and all the work that was done was explained to me. And my car was washed while at the dealership!

Susan

26 de oct. de 2016

Fast, efficient, thorough and the lady who helped me was very friendly and knew what she was doing. When I returned to pick up my Tiguan she greeted me promptly and by my name. I appreciate the extra effort on her part.

Michele

24 de oct. de 2016

Was able to ge service the same day I called for an appointment. The cost was extremely reasonable for replacement of two bulbs and took less than 30 minutes while I waited. Thank you!

Melody

23 de oct. de 2016

Loved the Detailed complimentary inspection. Great coffee. Had an oil change and oversaw it while I waited. Will definately return.

Shane

22 de oct. de 2016

The associates are great! We come here for anything we need because of the great atmosphere! Aldo helped us greatly answering any questions, explaining details in depth, making sure we were getting what fit us and our family best, and giving us the best customer service experience ever! The financial gentleman who helped us that evening was also great! We love dealing with Southbay!

Danielle

19 de oct. de 2016

I liked that the crew Alberto M wasn't pushy but kind and the sale ran so smoothly. First and far most the consultants were not pushy or overbearing. Alberto M was patient and easy going. He did a tremendous job.

Lisa

18 de oct. de 2016

I really liked the way the service rep spoke to me, she was knowledgeable about the symptoms and parts that were affecting my car's performance.

Hisami

14 de oct. de 2016

The staff were very friendly and knowledgeable. They answered all of my questions and got me a shuttle home for the duration of the wait .

Teresa

13 de oct. de 2016

Fast excellent service. Free coffee was great and they have a big screen TV on the waiting room. Everybody greets you and made me feel appreciated.

Jose

11 de oct. de 2016

The knowledge and willing to adjust to my needs/budget. Great service. Will definitely continue doing business with them in the future

Denise

5 de oct. de 2016

Friendliness of stuff and facility is very clean. Although wife is not easy to connect. But I was able to connect my iPad to my phones internet so everything was perfect

Gary

5 de oct. de 2016

fast, comfortable, people asking if i needed something and car rinsed off and nobody trying to sell me something my car did not need

Martin

30 de sep. de 2016

cesar,took very good care of my car,his response was very fast and friendly. i am a happy customer with south bay VW

Richard

29 de sep. de 2016

the promptness of completing the work the same day I had a scheduled appointment for 11:45am & was completed before closing (4pm)

Justin

27 de sep. de 2016

The woman who helped me was so polite and informative-true customer service at its best-I recommend this dealership to all!

Susan

21 de sep. de 2016

Service person is so helpful and professional. She even found rattle in daughter. She explained what was going to be and estimated time.

Jason

20 de sep. de 2016

Service rep, Brett, was knowledgeable and completely respected my time. Work was done on time and loaner car provided during repairs.

Imelda

18 de sep. de 2016

Service adviser was very friendly and was giving me updates on how the car was doing, from the moment you walk in and they take over your car to the moment you leave staff always makes sure you are doing well and asking if you need anything.

Isabel

16 de sep. de 2016

They are always very pleasant, and always answer any questions or concerns i might have, initially all my questions are answered before i ask them

Kimberly

16 de sep. de 2016

Christa De la Torre, my salesperson, was so nice to work with. I have never had such a pleasant and positive car buying experience. She is an asset to your team.

Deena

14 de sep. de 2016

Excellent customer service, no pressure, no haggling and very efficient and organization. Christa made the entire purchase of my 2017 Jetta pleasurable.

Erika

12 de sep. de 2016

Prompt service. Courtesy pick up and drop off service it's great. Service representatives are friendly and always willing to help.

Joecelyn

12 de sep. de 2016

I like my experience because the person who help me was very kind and help me by telling me what happen to my car and why

Baltazar

6 de sep. de 2016

Great and quick. Staff made me aware of what was being performed and how long it would take. They exceeded my expectations!

Carolynne

6 de sep. de 2016

Ricardo was sooooo helpful in offering empathic understanding and service when my EOS was involved in a crash. Keep up the good works.

Antonio

1 de sep. de 2016

done when promised, also as estimated, kept informed of progress, they provided transportation back to my home and offered to pick me back to pick my vehicle up

Eric

30 de ago. de 2016

Kathy in the Service Department did a superb job handling my needs. She is friendly, professional, understands the product, and truly represents what "excellent customer service" is all about.

Janice

30 de ago. de 2016

Ricardo Sanchez & Eric Axford always greet me with a smile and treat me like family. I always get great service and can trust I am only getting what is needed.

Brian

24 de ago. de 2016

Everyone is very friendly and accommodating. It is always a pleasure to work with them. Usually the cost of repairs is also reasonable.

David

22 de ago. de 2016

came in for 10,000 mile checkup and was very helpful and prompt in getting my car taken care of and getting back on the road

Julio

21 de ago. de 2016

Excellent service, clean facilities, ok coffee, always on time, make you feel very important, love when they wash my car without tell you

Raul

19 de ago. de 2016

Great service, staff is well knowledgeable, facility is clean and timing for schedule and do work is great. I totally recommend this dealership.

Glenda

17 de ago. de 2016

Our sales person was very nice and friendly and helped us make the bestt decision. He gave us different options and explained and help us with the decision

Aurea

16 de ago. de 2016

Wher right on time, I didnt wait for my vehicle longer than what it was promised.Customer service excellent. Cleanessand prompt service.

Giovanni

16 de ago. de 2016

Juan Reynoso was great. He was very helpful and made every effort to make sure we got the best deal. I would definitely recommend South Bay VW and specifically Juan Reynoso to a friend.

Gabriel

16 de ago. de 2016

Great customer service. Fernando and Hugo really took care of us and answered all our questions and concerns we had when we purchased our Jetta.

David

15 de ago. de 2016

Excellent customer service at South Bay VW Cesar has been taking care of us for many years we are happy

Query

12 de ago. de 2016

As always, the excellent customer service Ricardo and the team at SouthBay provide. When it comes time to buy a new car, I will always think of them first because they earn the customer's loyalty.

Jesus

10 de ago. de 2016

It's so easy to schedule an appointment online. The service staff is knowledgeable and friendly. They give you a recommendation about the repairs and cost estimate upfront.

Abraham

10 de ago. de 2016

good people, good service, fast and easy, I didn't wait a lot of time, they took my car right away

Tairyn

8 de ago. de 2016

Caesar was friendly and straight forward from the beginning.He explained everything and was right on with wait time. I trust him 100%.

Bill

3 de ago. de 2016

Customer service is the worst. Got yelled at because they didn't see our wheel lock on the seat when they changed our tires.

Joanna J Mullett

31 de jul. de 2016

I had a small problem with my car and called and she said come right in and we will fit u in Car fixed in less than a half hour Perfect since I was on vacation and didn't want to spend the day at car dealers

Carlos

29 de jul. de 2016

I am writing to let you know how very pleased I am with the excellent customer service, attention, support, and understands customer needs. Thank you Mr. Alberto Matamoros.

Maria Estrella

26 de jul. de 2016

Your efficient and friendly customer service people. The place is welcoming and worth waiting. Volkswagen deserves the best of everything.

Veronica

20 de jul. de 2016

This is the 2nd time I've had to have my car serviced in the past year. 1st time for a leak in the gas pump and this recent time for a crack in my drive shaft. Both times I had the pleasure of being helped by Kathy Kleine-Roxas and both experiences with her have been top notched. Not only was she very knowledgeable but very friendly and always kept me in the loop as to what was going on with my car. Prior to this Touareg I also had a Jetta that was purchased at Southbay Volkswagon so I have been a customer for the past 14 years and have had lots of experiences throughout the years with the service department there. I can honestly say that the new structure with the service department and the new people there, has been a dramatic change and made my personal experience a very positive one with Southbay Volkswagon, especially my experience with Kathy.

Margarita

14 de jul. de 2016

Cesar always was professional in all ways. I am saying WAS because I moved to North Las Vegas. thank you to all of you I will miss you

Suzanne

12 de jul. de 2016

Ricardo Sanchez is professional, courteous, and informative. He is the standard by which every Service Technician can be measured. I ask for him by name.

Daniel

10 de jul. de 2016

Ricardo Sanchez always has helped me with all the needs of my car. He is extremely kind and Profesional keeping me informed about everything that I done. Best customer service!

Pettit

3 de jul. de 2016

Great and personal service from all those with whom I came in contact with. Bret and Koi were very helpful and professional.

Steven

23 de jun. de 2016

The customer service is excellent, I really appreciate how they really want to help you out and give you the best option.

Ronald

11 de jun. de 2016

I realize this is required but I donot wish to fill this out. It was a good experience until now.

Sharon

8 de jun. de 2016

NO PRESSURE SALESQUICK RESPONSE FROM ONLINE INQUIRY ABOUT A CPO VEHICLE CAR WAS READY FOR MY VIEWING AND TEST DRIVE WHEN I ARRIVED .SALES AND FINANCE SPECIALIST WERE TRUE MASTERS OF THE TRADE.BOUGHT THE CAR THE WIFE WAS PLEASED.

VW Owner

7 de jun. de 2016

People in the Service department were unwilling to hear me out orhelp me, never again will I take my car to them. I took my car that I had purchased with them about a year ago and fist of all they dis not ac, when I told them my panoramic sun roof had exploded on the freeway they automatically assumed it was a rock, which it wasn't, but were unwilling to listen and wanted to involve my insurance. Everyone kept saying different things and it was obvious they didn't care about the customer. So I took the car to another dealership 25 miles away where service was completely different. They were friendly and willing to help me and they are going to fix it. How could it be that they are both Volkswagen dealerships but with different outcomes.

Maria

7 de jun. de 2016

Christa delatorre was amazing!! She went above and beyond to get exactly what we wanted and were very happy with her work!

Olga

2 de jun. de 2016

Grear customer service and transaction was quick and I had my car a couple hrs after I arrived for my appt.

Javier

2 de jun. de 2016

like always...and never in one instance has Cesar Arango ( my service advisor ) never let me down !!! always there first come in he immediately acknowledges you...he truly controls his view in his work environment he is truly a Volkswagen enthusiast and brand employee...will continue to obtain his experience and acknowledge in my only brand "Volkswagen" thanks Cesar ...again and again. Javier

Christy

19 de may. de 2016

Ricardo listened to our concerns and made sure everything was taken care of for us. All of my questions were answered and everything was explained thoroughly. I am extremely happy with my entire experience at South Bay VW. I will continue to drive the extra distance for such great service.

Clara

15 de may. de 2016

agent was communicative and "relatively accurate about the time it would take to do the job and she accompanied me to the car to make sure I was satisfied.

Christopher

29 de abr. de 2016

Crista was very helpful and friendly. She worked with us to get the deal we wanted. We had a good experience in the lobby. The coffee was yummy!

Justin

27 de abr. de 2016

I came to South-Bay Volkswagen as a result of an online used vehicle search, and this dealership was identified as having a vehicle that fit my search parameters. I live 12 miles away, so I called to make sure the car was still available, before I made the drive. I was informed that the car was still in stock, and was invited to come down for a test drive. I was told to meet the sale's person in the main lobby. (I am leaving the names out of this review) When I arrived at the dealership, I walked into the lobby and stood around for a bit, with nobody offering any assistance. This was actually OK, as I was in fear of being hounded. However after a short time, I finally walked to the girl at the front desk and let her know that we were suppose to meet with a certain sale's person, as I was interested in a car. The front counter lady paged for this sale's person twice, but there was no reply, as we stood there being ignored. I finally walked up and told her that I was only requesting him out of respect from when I called about the car, and that any sale's person would be fine. Within a few minutes I was met by the "Online Sales Manager" who walked over and said, "did you need something?" (I was hoping for a "sorry about the mix up," or a "how can I help you" but I got what seemed to be some attitude.) I explained how we saw a specific car online and wanted to look over it. I was escorted to his office, where I waited while he went to get the keys. My wife and I waited for about 15+ minutes while the salesman and other employees where searching for the keys, with the occasional "be patient" remarks (but no apologies) coming our way. After the search was finally over, I learned that the vehicle was actually not ready to be sold, but rather in the dealership's body shop being repaired. The horrible customer service continued from that point on, to the point that my wife and I abruptly walked out of the place. I did note that this dealership has good ratings, which I'm sure were deserved. I'm just putting on record my experience with them. I should also note what a difference between dealerships, if you take the time to shop a bit. Luckily their horrible customer service drove me to a different Volkswagen Dealership in Encinitas, CA, where I found a better deal and had a MUCH better experience.

Dwayne

26 de abr. de 2016

Prompt, great communication during he process, felt like a valued client. Love the teamwork and mutual respect I observed among the staff. When I see a team, I want to be part of it, so will refer and bring my work fleet for service here.

Ignacio

23 de abr. de 2016

I had no desire of purchasing a new car, I simply asked a question, however due to Christa de la Torre and the way she made me feel welcome, how she approached my request and the time she took to answer all of my doubts, I would have never made the purchase, she is delightful and well informed of the products you offer. I would go back and buy another vehicle from her and will make sure that my friends and family know who to contact in your store to do so.

Javier

23 de abr. de 2016

Curtios, friendly & honest staffBut most of all Juan Reynoso did good on his word by giving me a better deal on my second lease just like he said when I signed the first one

Cecilia

22 de abr. de 2016

I found experience to be easy to communicate what we were there to do and received the response we wanted. All the people I had contact with were respectful, knowledgeable, and efficient.

Query

17 de abr. de 2016

As always, the excellent customer service Ricardo and the team at SouthBay provide. When it comes time to buy a new car, I will always think of them first because they earn the customer's loyalty.

David

6 de abr. de 2016

During my last visit and in many previous visits I was helped by Richardo Sanchez. The service was excellent. Thank you.

Pei-Yu

3 de abr. de 2016

Customer service was, as always, excellent. Kathy was exceptional and thorough through the process. I brought my Passat in for a steering wheel spring recall and also since the check engine light came on. Despite needing to take longer for the repairs, the service was completed that same day. When picking up the car I asked about a crack in the upholstery and the best way to fix that/where it was recommended to get it fixed. Kathy informed me that it was covered by my warranty (which I was unaware of) and she added the upholstery service to my work order (the same one from earlier in the day) without me needing to stay to deal with the paperwork. She called me and arranged for an appointment as soon as the new seat was in and got me in and out quickly to have the seat reupholstered.

Jennifer

23 de mar. de 2016

When I came in to do my service, they also completed the factory recall on the steering wheel spring, and vacuumed/washed my car.

Victor

21 de mar. de 2016

I have been pleased every time i do business with the dealership. Everyone has been amazing when it comes to fixing and taking care of the customer. I appreciate the help because thanks to the staff i have had a good time there

Bobby

15 de mar. de 2016

Scheduling was easy. My service rep was awesome. I was in and out in just about two hours. Perfect. I had plenty of time to slam a carne asada burrito before going back to work.

Siria

9 de mar. de 2016

Staff was curious and did everything they could to help in getting me to where I needed to be to own my vehicle.

Jehu

8 de mar. de 2016

Ricardo went above and beyond my expectation he really knows what he is doing, it was a pleasure to work with him from now on I will only contact him for all my maintenance need.

Tracy

2 de mar. de 2016

All service staff were very welcoming. They explained the work that would be done clearly and clearly explained the loyalty card ($500 - to additional $200 for no expiration date if used at South Bay VW). I really appreciate that!

Alejandro

1 de mar. de 2016

David Diaz was my sales person and he made this car purchase a breeze. The dealership it's self was very organized and the selection was amazing.

Raul

28 de feb. de 2016

Easy process, nice facilities, sales person listen to what I wanted and not wanted to sale me up to something else.

Katherine

17 de feb. de 2016

My experience each time I have the occasion to bring my car into the shop has been a positive experience. I find all the staff professional, knowledgeable and warm and friendly. This year I have concerns over the emissions situation with Volkswagen and I have had difficulty with some of my communications with the parent organization. Not so with this dealership. Everyone has been prompt, forthright and compassionate in response to my questions. I imagine the challenge the staff must face in light of the parent company's debacle and I appreciate their professionalism.ps. the drivers who drop off and pick up are great too!Keep up the great work.

Lucia

10 de feb. de 2016

I have owned VW Jetta and Passat for the last 15yrs and I love VW is durable and good engine

Glenna

14 de ene. de 2016

Very personalized service. Even when the rep realized he forgot to explain something on my invoice, he both called and emailed me to explain the further work I needed. Also like the waiting room, wifi, and coffee; I'm always very productive when I visit the dealership! Even though they offer a shopping shuttle, I've never felt trapped or like I needed it.

Kathy

14 de ene. de 2016

Kathy in the service department was very helpful and my car repairs were completed on time. I am very happy with your service department and will bring my car back for future repairs!!!

Scott

15 de dic. de 2015

Everyone is very friendly and professional. You guys are a bit out of the way for me, but I would consider getting another VW from So Bay when my lease ends next Aug.

Michael

15 de dic. de 2015

My service advisor Ricardo Sanchez was absolutely great. He was friendly, shared an interest in running and biking and we had lots to talk about while he was checking me in and out. Best service experience I have ever had to be honest.

Mary

9 de dic. de 2015

We arrived via tow truck right at closing and the service worker opened the gates so we could bring the car inside. I was very thankful

Rachael

24 de nov. de 2015

I like that I can always get an appointment right away. My service adviser Ceaser Arango is always timely, informative and friendly. My experience has been that he always goes above and beyond and that's why we are returning customers.

Veronica

23 de nov. de 2015

Kathy Roxas at service was very friendly. I walked in without an appointment and took VW care of my car sameday.

Christopher

12 de nov. de 2015

Your service team is excellent. I'm a long-term customer and have worked with Cesar, Rafa, and Ricardo in the past. They have always taken excellent care of me. This time I worked with Stella and she is an excellent addition to the excellent team. I'll be back on 5,000 miles. Thanks to Cesar, Rafa, Ricardo and Stella for taking such good care of me and keeping me coming back!

Arturo

11 de nov. de 2015

great customer service since i got there. Greeting and the explanation on what was going to happen, the driver from the shuttle was super nice and offered to pick me up from home to go pick up my car and he sure was there on time!

Alejandro

11 de nov. de 2015

Great service when turning in my car for the scheduled oil change. I really appreciate the shuttle service as well.

Jennifer

11 de nov. de 2015

I loved Stellar she was amazing. She gave me an amazing loaner car and let me borrow for an extra day she is was 100% better than what I currently drive. She was professional and great!

Amy

10 de nov. de 2015

I get the best customer service from Cesar in the service department! He is always attentive, and gets me in and out so I can get on with my day.

Happy Touareg Driver

14 de oct. de 2015

I purchased my certified pre-owned Touareg back in June 2015 and couldn't have been more delighted with the entire process. The Touareg is the perfect size, drives like a car, and has plenty of power for any adventure. The price had just been reduced, which made it the best value I had found in all of southern CA. I worked with David Diaz in Sales who was really knowledgeable and genuine. After a quick application/credit check, he walked me over to his Finance Manager, Hugo, who finished the loan process quickly and at a great rate/monthly payment. The sales manager and the service department have been great as well, helping me with the additional items I had added to my car. I'd definitely recommend South Bay VW to friends and family.

Kaleigh

29 de sep. de 2015

The service department was extremely friendly and made the experience of taking my car to the dealership much less stressful.

Matthew

16 de sep. de 2015

Friendly service advisor, servicing went smooth. I was glad I wasn't talked into anything that I didn't need right away (e.g.: I know my tires are not very good and they noted it but I appreciated the lack of pressure to get them done that day). I really like that the cashiering is done by the service advisor now too.

Cezar

26 de ago. de 2015

The customer service was spot on and I enjoy your magazine collection. The women's restrooms are great. My wife is always raving about them.

W

17 de ago. de 2015

I am consistently impressed by Brett's experience and professional, friendly, and helpful attitude. He makes car maintenance and repair such a pleasant experience. Thank you!

Carlos

5 de ago. de 2015

Outstanding culture of client service / customer satisfaction. A 3 hour purchase period and I was driving my new Jetta 2015

Query

30 de jul. de 2015

Every time I come in, Ricardo makes the customer service experience absolutely perfect. He's personable, thoroughly details the auto service and previews what's coming next, and always tries to find ways to help keep costs dow for his customers. This high level of service makes SouthBay VW always feel welcoming.

Earl

25 de jul. de 2015

The service rep. Bill handled the excellence in showing me what had happen. What would need to be done, gave me my options and allowed me to think about it as well as to not pressure me into something I was comfortable doing. This is what SouthBay VW needs in a leadership role, you feel satisfied with what is being done to your car.

Gloria

25 de jul. de 2015

cesar arango is consistently a top notch professional with my car and customer service. I had to get some maintenance work done and cesar got me in and out and back on the road!

Nelly

23 de jul. de 2015

this is the 4th car I've purchased from this dealership, so your service guys know me well and make it a priority to reach me regarding what extra services my car needs upon initial inspection, not just the regular service

Sandra

22 de jul. de 2015

I liked that I was informed of a recall that I had no idea my car had. The service assistant did not hesitate to provide my car with the service. Also the shuttle picked me up from home on a timely manner and the driver was very friendly.

Carly

15 de jul. de 2015

Victor Gonzalez sold me the perfect car and made the experience easy, fun, and not nerve-wracking. I definitely recommend this dealership to anyone. Especially if you get a chance to work with Victor!

Juan fromchula vista

11 de jul. de 2015

I got the deal that i was loooking for victor was very helpfull in the process my jetta is awesome thanks to southbay volkswagendefenetly i will recomend to buy you next car from them.

Mr. Esquer

9 de jul. de 2015

I purchased a Tiguan 2015, awesome customer service with red carpet treatment from Victor Gonzalez. Would recommend Victor and this Dealer to all my friends and family!

BereG

8 de jul. de 2015

The buying experience was great, the salesman Andres Aldrete was very nice helping me. I love my Jetta, thank you!

astone167

7 de jul. de 2015

Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they could do, even if they weren't directly assigned to help me. My direct sales staff was Max Smith and he was great!! Very funny, patient, and straightforward. He did a great job! thank you!

Mrs. Bohn

7 de jul. de 2015

Love my new passat, best experience ever, this is my 3rd VW and my sales consultant Mr. Gaston Diaz made the process super easy, will definetly be back for my 4th vw. Thx to southbay vw

Jetta owner

27 de jun. de 2015

Went in to buy a used car and got one for a great prize and amazing customer help. Would recommend to anyone.

Noemi Vazquez

25 de jun. de 2015

Andres Aldrete helped me to get a great deal on my tiguan 2015. Second car I bought from this excellent dealer. Friendly and great service. Thank you so much for everything. See you in 3 years.

Gabriella T.

19 de jun. de 2015

Great experience, Gaston and Gustavo made my first car buying very very easy, no pressure or going back and forth. Will definitely be back for my second Volkswagen.

Hubertus Maerschenflieger

16 de jun. de 2015

Just a note to let you know how pleased we were with our sales consultant, David Diaz. We found him to both knowledgeable and understanding of our [the customer's] desires. I spoke with numerous other dealership consultants that wanted me to buy something that I didn't want and one person actually demanded to know why I didn't want a certain vehicle. David's understanding of the customer's wishes and willingness to assist in getting what we wanted was a very positive experience.Good job, David!

Ruben

28 de may. de 2015

Mr. Maxx Smith helped me a lot to get my pre-owned certified 2012 Passat SEL. I do not have words to express my gratitude to him. Best regards, Ruben

LizaB

24 de may. de 2015

Just bought my new Jetta on Friday! Thank you Andres you are an awesome sales guy!! always understanding and making the experience a great one... Very happy with my choice :)

geneva's jetta

21 de may. de 2015

Excellent service by Sales Consultant David Diaz. He was very patient, very informative and courteous.I felt very comfortable asking questions. David was very knowledgeable about the vehicles that I test drove. I was not rushed and that alone made me feel at ease and I was able to make my decision as which vehicle I would chose.

kp

20 de may. de 2015

Just bought a new Jetta from Andres today! Great experience and really happy with how he treated us. For sure will buy another car from him in a couple years!! Andres is a great car seller!!!! Saludos andresitooo!

Henry Quenano

19 de may. de 2015

Juan Reynoso made this a memorable car buying experience, cannot say enough good things about him and South Bay Volkswagen, will recommend to every family member and friends.

julianna

8 de may. de 2015

my new car is a 2012 Jetta I so happy with my experience at South Bay Volkswagen was the best thanks for everything Jesus Lopez and Max Smith and Hugo Fernandez

Christianna

28 de abr. de 2015

Walked in just to look around, was greeted by Juan Reynoso, after he asked me a couple of questions next thing you know i was driving a Jetta and i fell in love with it, this is by far the best car buying experience, it felt like i was buying a car from my best friend.

Jesse B.

12 de abr. de 2015

I brought my 2014 VW Jetta SE for the 20k miles factory recommended service. Ricardo Sanchez promptly waited on me and arranged alternative transportation. The car was ready as promised just a few hours later. When I picked up my car again Ricardo explained to me the worked performed on my car, as well the next recommended service. I was in and out in less than 10 minutes. I was pleasantly surprised that my car had been washed too. Thank you SB VW!

Gaby

11 de abr. de 2015

Max provide a great service! Got my Jetta same day! Thank you! :)

Tony P

10 de abr. de 2015

On the third of April, I made inquiries about a Volkswagen Passat. The Internet Sales Manager reffered me to Max Smith. Max was very professional and could answer all the questions I had and was very famiar with the product. This is the sixth vehicle I have purchased in my life, and this was by far the most comfortable and at ease car buying experience of them all. Words cannot describe my happiness and satisfaction with my new preowned vehicle. Once my transaction was complete, Max even helped me with pairing my phone's bluetooth with my car. Attention to detail and GREAT customer service, thanks Max, "you da man"!

Lisa Urias

27 de mar. de 2015

I purchased a 2015 JETTA TDI here with Andres. The dealership had exactly the color and model I was looking for. Before coming here I went to TWO separate Volkswagen dealerships in San Diego and both were horrible and did not have good selections to choose from. The first dealer I went to had horrible customer service and the cars were so dirty you couldn't tell the new from the old, I walked around the whole dealership with my family and not ONE person asked if I needed help. The 2nd dealership did not have the color and model I was looking for so there solution was to try talking me into a "gas" vs the TDI model and what made it more irritating was how unclear and the prices of the car were. I highly recommend South Bay Volkswagen and am pleased with my service here.

Dave the Harley guy

13 de mar. de 2015

Bought a new 2013 Jetta GLI back in Dec. 2012. Max Smith was our salesperson. He was honest, knowledgeable and polite. Most salespeople forget about you after your purchase. Not Max. He has continued to attend to our needs and queries long after our purchase. Very commendable, an asset to your dealership. William MCauliffe at Service dept. is another plus to your dealership. He attended to our needs in a timely fashion and never quivered at all the issues we presented to him. Ordered parts, installed them within 2 days. Very impressed with your customer service. Trust me, we will buy our next VW from you guys. And yes, we love our Jetta. Our thanks, Dave Phelps and Noli Manriquez

Happy Buyer

30 de ene. de 2015

I can't say enough about South Bay Volkswagon. From the moment I called the dealership looking for a Jetta TDI with specific equipment & color, they had just what I was looking for. The sales department were friendly & professional. I am from Bakersfield, CA and am happy I purchased my VW from South Bay. After my factory service warrenty was over, I now drive down to South Bay to have my factory scheduled service done. Why you ask? because of the service staff. They treat you like family, very warm & friendly. This is my first Volkswagen and I love my car.

Ruben

17 de ene. de 2015

I am in sales, therefore my car is a work tool. I took my car for regular maintenance and the guys at So. Bay Volkswagen told me they found a problem with my water pump, but it was covered under warranty. They needed my car for a couple of days. So, got me a loaner and had me out and working very fast. When my car was done, they called and let me know. I am very happy with the service I received and I love my diesel Passat tdi!

Rober175

9 de ene. de 2015

Excellent service, attention and work. Everytime i go in for car service Rafael Lopez service advisor always takes care of me. Good attitude and friendly.

Chris Hammer

21 de dic. de 2014

Hello, Just right before Christmas (12/18/2014) we reached our 50K mile mark on our 2010 VW Jetta 2.5L (5cyl) I go through the manual/service intervals of the vehicle and I see that pretty much the only major thing required is the OIL Change, and we think to ourselves Nice! We will only have to spend about 60-70 bucks I call South Bay VW (National City, CA) to make a service appointment with Eric Axford and Rafael Lopez. I am reminded by Rafael that it is also time to do the Automatic Transmission Service and costs around $300 bucks This news comes to my wife and I like a bucket of iced water on a winter day! Now, we were looking at a total of $370+ (ouch)I told Rafael that I would give him a call back because we needed to run some numbers We called back and asked in a very respectable and understanding way if we could get a discount?It was only a question with nothing to lose, and a bit to gain. Also, possibly due to loyalty to the brand and in particular to that dealership and that service department for over 13 years now. In the way and words used to ask for something are fundamental to its consequence. Be nice, happy, easy to deal with, respectful, and people will most of the time be the same with you.We received GREAT news, we were offered a discount and it couldnt have happened to us at a better time than right before Christmas. In regards to the Service Treatment and Performance, once again we experienced World Class Service!!! My wife arrived at the dealership Friday at 10:15am; Rafael received her, processed the paperwork and took the vehicle in. My wife decided to wait for her vehicle while she worked on their newly remodeled waiting/lounge area, she mentioned it looked very nice and was very comfortable. By 1:15pm she was driving out of the dealership with a big smile on her face, some good money saved, and a happy well maintained VW. Thank you very much Eric, Rafael, all your service department, and South Bay VW in general!Ive been a South VW customer since 2001, have purchased 7 vehicles from you guys and I am extremely happy with the way you treat our family! This is our #1 dealership and for a good reason: THE SERVICE PROVIDED BY THE PEOPLE THAT WORK HERE!!! Again, world Class! Thank you, guys.Christopher M. HammerLoyal GTI enthusiast

Seashells

21 de nov. de 2014

I brought my Sportwagen on for a warranty repair. The staff in the service department greeted me right away, and let me know someone would assist me as soon as possible. While I only waited a few minutes, I noticed the staff working as a team to get customers taken care of. The repair for my car was done in the promised time. From the time we walked in to purchase our car until now, we've felt will taken care at South Bay Volkswagen. And the purchase experience was the most straight forward and easy car purchase experiencei think I've ever had.

bebaosuna

14 de nov. de 2014

As a person who does not have much time off, and do not understand nothing about cars I trully appreciate the attention given to fullfill my needs, i was able to ask questions without felling like was waisting time, and understand answers in a language that i was familiar with.

Mary C.

14 de nov. de 2014

My daughter's car needed repairs but the repairs exceeded the value of the car. We were looking for something reliable and affordable as she will have 2 car payments. We shopped around other VW places, let them know up front what the top $$ she could afford, etc...Unfortunately, nobody was able to work with us. Saw the special South Bay VW was running so I called. I was fortunate enough to speak with Gustavo. Told him our situation and he gave me pretty accurate information as to how much the drive off would be and pretty close estimate as to the monthly payment. All the other VW places wanted us to come in to "discuss." We were on limited time because she was working 2 jobs and we had a 3 hour window. We drove 25 minutes to South Bay--definitely not convenient from our location BUT WELL WORTH IT!! Gustavo had the car set aside, offered to other colors in case my daughter didn't like that one. He took great care of us, didn't try to up-sell because he knew what her bottom line was for affordability. It was a great experience with him. Very personable and I felt like I was sitting at home talking to family. Then we get to finance and Hugo was great. He also knew our bottom line and of course had to let us know other options if we wanted them. There was one but out of her monthly budget but Hugo worked down the price and was able to get a good price on the extras. All in all this was probably the easiest, less stressful car buying experience. You have a GREAT team there. One thing I observed was the no pressure...When we were at another VW place negotiating, there was a couple next to us and the sales person was almost yelling at them. I didn't have good feeling at all. VERY high pressure. At South Bay, other people were looking and discussing and your salespeople were very respectful and peaceful--if that makes sense. I told Gustavo when I'm ready to get my convertible Beetle, I'm driving all the way to South Bay. Definitely best experience.

monica.khoury1

13 de nov. de 2014

I just brought my car in for an 80,000 mile checkup. Rafael explained in great detail what services were needed and why. I am always so hesitant to spend money on my vehicle. I know it is worth it in the end and trust South Bay with the maintenance of my vehicle. Rafael is a true asset to the service center and I recommend that everyone request him! He is polite, patient, courteous, and definitely goes the extra mile for the customer.

Ubaldoanaya

9 de nov. de 2014

Rafael Lopez really assisted me with an overall great experience, he was very courteous, supportive and professional, he gave me an extra support above my expectation.

ctrpassat

9 de nov. de 2014

I just recently purchased a new Passat. I took it in for the complimentary break in service check.I arrived little past noon and all service bays were busy. They were courteous and greeted me professionally. I was given an estimate time of wait and directed me to the waiting area.The waiting area had comfortable seats and enough reading material. I did notice a big screen TV but was off. They had a table for laptops and outlets to plug in electronics. Though some items were not fully stocked they had coffee and tea. The restrooms they have is for only one person.I had an opportunity to speak with the technician. He was knowledgeable and answered all my questions. I was a very happy with my first visit.I hope that the rest of my visit will continue this way. I noticed there was a lady making phone calls to customers that had brought their car in for service and checked in with them. to me that indicates that they strive for customer satisfaction. Good job South Bay keep up the good work! I look forward I'm taking my car in for service!

Vinys15

8 de nov. de 2014

Rafael took care of my needs in a timely and professional way, by providing excellent customer service. I was really satisfy with the service. When talking about a car service Rafael its a reliable option.

kealanisurf

23 de oct. de 2014

Awesome first-time leasing experience!!! I had the pleasure of working with Max Smith at Volkswagen. I had done a ton of research, comparing different car manufacturers and found that the jetta was the most affordable and eye-pleasing. After figuring out exactly which car/model I wanted, I contacted several dealerships in the San Diego region. I called and got in touch with Max, who immediately said he was willing to work within my budget. Other dealerships were just not willing to budge. I felt confident, just by talking to Max on the phone, that he wasn't a typical car salesman. He followed through on every promise he made me, no surprises at the end! When it came time to pick up the car, I was delighted to meet him and he is seriously THE BOMB! Super professional with a huge personality! Made the experience fun and enjoyable. He showed me every aspect of the car and took his time with everything. When it came to paperwork signing, everhthing went smooth and there were no surprises at the end. I highly recommend this dealership and salesperson, Max. No games!!! Thanks Max and South Bay Volkswagen!!!

Bearick

22 de sep. de 2014

In terms of product we decided on a Golf for our Daughter, as a consumer we had options on the Dealership, We visited multiple Volkswagen Dealerships in the San Diego area, working with Robert Hook at South Bay Volkswagen solidified our decision. Robert is a true professional, very knowledgable of the VW products and considerate of the consumers interest, time and space. This was the most pleasant and satisfying car buying experience I have encountered to date. I will return to work with Robert Hook and VW in the future.

Buelna,J

30 de ago. de 2014

These guys are awesome and competitively priced. Why would anyone service their vehicle elsewhere? The labor rate is low & there customer service is exceptional. Ricardo & Cesar are great service consultants and have gained my trust. They'll keep you updated with progress on your vehicle. The lady doing the followup calls is very professional.

Aldo

15 de jul. de 2014

The efficiency of this VW dealer / Service is optimal. I have used them in the past and the are quick & efficient to get your vehicle in and out of the service department. :-)

moyavictor

1 de may. de 2014

The service was beyond excellent. From the moment I walked in the door, the staff was extremely friendly and very helpful. Max Smith helped me find exactly what I was looking for and tailored a very reasonable deal that met my needs. I would definitely recommend this dealership to everyone.

Ssalas

14 de abr. de 2014

Max Smith was an exceptional salesman. His knowledge of the brand surpassed anything I expected and was very helpful. Max had a great attitude and customer friendliness.

MT5101

4 de abr. de 2014

I Hardly do reviews but my experience with Max was so great I have to give him credit for giving me a great deal and going the extra mile to making sure I went home with the car I wanted and a deal that I could live comfortable with. I highly recommend him to anyone looking into purchasing a Volkswagen. I'm a very happy customer in my new Jetta :-)

Pooshchoyk8

20 de mar. de 2014

There are no words to describe the awesomeness service Max has given my husband and I. It was suppose to be a "browsing" day that turned into a buying day! I totally love love my new 1st car! (Golf TDI) a fast little bugger! Any who, Max literally went above and beyond for us. He didn't see us as a sale what so ever! That's a plus for me since I dislike when sales people follow you until they chase you out. Max saw us as humans and understood on needs. For those of you out there that are looking into buying, leasing, have questions concerns Max is your go to guy! I highly recommend him. He knows his stuff, my husband kept him on his toes, and Max was fantastic in answering everything my husband through him. At last, I just want to say a BIG THANK YOU THANK YOU for everything. P.s. We have an eye out for another car in the future...we know who to go to!

dtaylor999

2 de mar. de 2014

This was the best experience ever....I got the car I wanted at the right price! I am extremely happy! Can't wait to drive it!

BDC144

12 de feb. de 2014

A terrific experience from top to bottom. No games, honest and straightforward pricing, and exceptional customer service. I worked with both Hani and Jesus during my purchase.Hani reached out to me immediately after I made an online inquiry about a vehicle in the Southbay inventory and he was an excellent communicator throughout the process. He made the final paperwork drill as painless and quick as possible and stayed late to help me with some of the technical aspects of the dashboard electronics. He's a class act all the way around.Jesus assisted me during the test drive and negotiation phase of the process. He was a fair and honest negotiator, for which I am deeply grateful. His calm demeanor and helpful attitude were a breath of fresh air. My pre-owned car buying experiences in the past have been nowhere near as pleasant as they were here; that's a direct testament to the professionalism of both Hani and Jesus.Bottom line: If you're in the market for a VW, then look no further than these guys. Thanks again to the entire team!

VeroNicaCastro

3 de feb. de 2014

Wow! From the moment I arrived I was treated so very well! Someone parked my truck for me, (I was trading it in) the sales person Max really took his time to ask me questions as to what I was looking for and what mattered most. I explained that as I am staring my own business as a mobile notary & I needed to trade my truck in for a more gas efficient vehicle. We narrowed it down & test drove two vehicles. He explained so much about each vehicle in a way I could understand. The finance team Fabio and Archie were also very awesome! They came back to the office with a great deal & made it so simple! None of that playing around I gotta ask my manager stuff. I was kinda pressed for time but they made sure I was taken care of quickly and very thoroughly. Valente was quick with the paperwork but made sure to explain it properly and in detail. The warranty is amazing....i cant even list all the perks you get with these guys. I was given another run down of the vehicle on an iPad which was pretty cool too. I really can't believe how painless this car buying purchase has been. They really treat you like family here. I always dreaded going to a car dealership (would have rather opted for having all my wisdom teeth pulled at once!) Not this time! I will recommend them to all my friends & family! Thank you South Bay Volkswagen!

sandietorres1973

1 de feb. de 2014

I have had my Jetta serviced ( South Bay VW for 2 yrs and have had exceptional customer service experience. Their service department has taken such good care of me that, when it was time to buy, I did not consider any other dealership or brand. Mario and Jesus did not let me down. They made me feel comfortable and we're very helpful. I will definitely come back and I strongly recommend South Bay VW!

Jacob

16 de ene. de 2014

If all dealerships were as good as this one I would never dread buying a new car. I would recommend this place to anyone!

Sonya1229

6 de ene. de 2014

Loved it first car buying experience and I LOVED IT I would definitely come back Max was great and he knows what he is talking about LOVE LOVE LOOOOVE IT

rorrito5

4 de ene. de 2014

Excellent customer service and best shopping experience. Everybody was very helpful! I will definitely recommend south bay Volkswagen to my friends and family. Thank you

Toni_M

29 de dic. de 2013

I came to South Bay Volkswagen as a new customer and they rolled out the red carpet. The customer service was exemplary. I knew which car that I wished to purchase, and Archie Orozco, the sales manager, gave me a very fair price for a wonderful vehicle. He was not only professional and courteous, but warm and friendly. When Alberto Matamoros, the Brand Specialist, went over all of the features of my new car, he was every bit the professional as Archie, and also warm and friendly. If I could award 10 stars to South Bay, I would.This service was "above & beyond" and I look forward to many years of great service with the Service Department as well. I spoke to the employees in all of the departments, and every department was outstanding. I know I have many years ahead with South Bay VW as a very satisfied customer. The experience that I had with City VW was quite the opposite, which is how I ended up purchasing a car from South Bay. I had been a customer of City VW for over 15 years and had never experienced any negative service in all of the years that I was a customer. However, when it was time to purchase a new car, I experienced an absolute nightmare. The sales manager, Erik Mulhern, was every bit as bad as Archie was great. Having worked for many years in the front lines of customer service myself, I feel that I am in a position to be a good judge of what is needed to provide good customer service. Erik Mulhern does not fit the profile of what those qualities should be. Since he is the sales manager, his poor management skills infect the entire sales department. I am posting a positive review for South Bay, so do not want to go into every little detail of how bad an experience that I had at City VW. If you are looking to purchase a new or used vehicle, then South Bay is your "go to" dealership in the San Diego area. City VW is the dealership to "avoid at all cost". I am not familiar with the other dealerships in the San Diego area, but I can assure you that you will not get better service from them than you will get from South Bay. South Bay sets the bar very high, and you will be happy to become a customer of theirs. Even if South Bay isn't as convenient to where you live or work, it is worth driving the extra mile. I also should mention that I got a better price for my new car at South Bay, then I was able to negotiate at City VW. A car is a major purchase and the experience of buying a new car should be an enjoyable one. South Bay knows how to treat a customer. I have read online that car dealerships are notorious for treating women, young adults, and seniors as second class citizens. This shouldn't be but it does happen. Not so at South Bay. Whatever age or sex that you are, I can assure you that you will be treated with respect and dignity. So buy your new car at South Bay VW and drive away happy. I know all of my future trips for service will be just as exemplary and I am in good hands at South Bay. Thanks to everyone at South Bay for your great service!

tavo_gti

21 de dic. de 2013

Max hooked it up! Very good one to one service and they will work with you to get what you want. 5 stars for you!

hcontrer

20 de dic. de 2013

I really appreciated the customer service that was given at south Bay Volkswagen, the minute I got out of my car I was introduced to Eddie Hice who became my sales person at the dealer. I appreciated Eddie's complete explanation and recommendations on the car that I was looking for. Finally with all the clarifications that I received from Eddie, I decided to close the deal and take my new car home.I would definetely recommend this dealer to anyone that is looking for a new car.

Angela

18 de dic. de 2013

Max was an awesome sales consultant. He went over just about everything and was extremely patient. I would definitely recommend this location!!

Vilma Herrera

17 de dic. de 2013

Had a very pleasant experience at the South Bay Volkswagen. Eddie Hice was more than helpful and made my purchase a very comfortable experience.

Vero

17 de dic. de 2013

I am very pleased with the service provided by both Mario & Jesus at this dealership. They attentively listened to my needs and made recommendations based on my budget. They were not pressuring me to make purchase and that was a huge relief. I already recommended this dealership, and specifically these two gentlemen, to friends and family members.

mdiddock

26 de nov. de 2013

I purchased a 2011 VW GTI from Drew Volkswagen in La Mesa, and started coming to South Bay Volkswagen after Drew closed their La Mesa dealership. It's the best decision I ever made--every scheduled service is completed on-time and with the absolute minimum in inconvenience to me. Recently my car was involved in a slight fender-bender and I took it to South Bay VW for body repairs as well. The technician I worked with was Rafael Lopez, in conjunction with Bill McAuliffe, Shop Foreman. Together, they took care of my every need, including dealing with insurance companies directly, arranging for a replacement car, and answering my every question. Both Rafael and Bill were in constant contact with me, making sure I had no reason to worry about my car repairs, and the ultimate results were flawless.Just this past weekend, I returned to South Bay VW to purchase a new set of windshield wipers and ask a few questions about my car. Again, Bill McAuliffe was on duty and not only personally answered my every question (and I have a lot of them), but wanted to make sure I knew how to install my windshield wipers, ordered a replacement part for upcoming warranty work, and made sure I was completely satisfied with my visit to South Bay VW. Bill always goes above and beyond the call of duty, and I'm sure instills that work ethic in everyone he works with in the Service Department! I couldn't be more pleased with the quality of workmanship I receive from South Bay Volkswagen--and I'd highly recommend their services to anyone looking for a new car or needing repairs to their current vehicle.

Tdi3418

2 de sep. de 2013

Eddie was very professional and helpful. He treated us with respect. The easiest purchasing experience we have ever had.I would highly recommend Southwest Volkswagen.

Devotional

26 de jul. de 2013

Wow, what can I say? As soon as we got to the dealership Max greeted with a very warm friendly, non-threatening wave and smile. Never did we feel obligated, bothered, or pushed by his presence. Quite the contrary. He was very knowledgeable about his product. He was very straight forward with us, seemed very sincere, which is a plus for us, and was just over all, easy going. He made this whole car shopping experience such a treat. We could have chose to go anywhere, but because he is so great at what he does, and so personable why would you want to? He puts so much of his time, professionalism, heart, into what he does, you feel he is doing what he can, to give you a good deal. If that's not a good sales person, I don't what is. Thank you Max and your entire TEAM, for everything you have done. Oh, and he looks like Luis Miguel ;)

LjubaLUkic

24 de jun. de 2013

If I could rate it 10 I would. I must say that I never experienced such FRIENDLY AND HONEST Dealership in my Life.We moved to San Diego in 2011 and needed a new car..A co-worker of mine recommended SouthBay and the deal they had at that time. 245 for a 2012 CC with 2,500 down...Since my Fiance was Canadian she had to go trough her Canadian Credit History..It was not a issue.. Mario Hernandez at that time Salesman was jumping trough hops to make this a deal without screwing anybody over.You know the feeling when you meet someone and he is just " PURE GOOD PERSON " that's how we felt about Mr. Mario...It is not that kind of dealership that wants to sell you a car just to sell it they make you feel at home..We purchased the car we could not be happier about...I myself brought my 2008 Passat few times for service ( once oil -leak ) and even troughs I had my Vermont plates and it was purchased in Vermont everything was always done 100 % the first time...We left San Diego and went back to Montreal,Canada but if I ever decide to buy a car again I will think about flying to SD to purchase it from you guys.Best experience ever and if you guys are reading this you guys should be proud of the staff that you guys have.Best luck to all of you..

Herbert Hilliard

25 de mar. de 2013

Eddi was more then an amazing help! he showed me a lot about the process! and Gustavo Gonazales realy helped as well.

Lisa

2 de mar. de 2013

I recieved excellant service at South Bay Volkswagen. Eddie was a great sales rep! I really enjoyed my experiance!!

Z. Luna

28 de feb. de 2013

Great friendly service, no pressure sales process, and great knowledge about the VWs by Eddie Hice. It Made the difference on my decision to buy at this dealership. Thank you VW of National City!

CarmitchelBug

24 de feb. de 2013

Eddie H. was extremely professional and helpful, All the information he provided was the icing on the cake for my husband and I. South Bay Volkswagen is a nice place to visit! Thank you guys!! I love my Beetle too!! Marcia

MicheleGTI

24 de feb. de 2013

Eddie Hice, Robert Lopez and the George the manager were all quite pleasant to work with. i will recommend this dealership to my friends who may be considering a VW. They are professional and nicely dressed.

Eric Borgstrom

23 de feb. de 2013

Eddie Hice at Southbay VW really surprised us. We've met alot of vehicle salespeople but Eddie took us by surprise with his openness. In no way did we feel pressured, obligated, co-erced, etc. He helped us pick out the perfect car for us at the right price, and with a loan that we could manage. His customer service skills are excellent. We look forward to doing business with Eddie and Southbay VW again for our son's first car.

Modesto Moreno

28 de ene. de 2013

great service, i did not imagine that a new car purchase could be so easy, thanks.

hpxperts

6 de ene. de 2013

Bought a new 2013 Jetta GLI Turbo last Dec. 20th.. Max Smith the salesperson was very knowledgeable, helpful and pleasant Very happy with our car and the attention given by Max. Planning to buy a Diesel car one of these days.

spongerob

27 de may. de 2012

The best experience ever. Quick, honest and no games. Very easy transaction. Great selection. Very friendly and knowledge knowing. In and out and love my new car. Thanks

wmejias

19 de may. de 2012

SouthBay Volkswagon has a very competent and professional staff. I just aquired 2012 VW GTI and I am extremely happy with my choice to go there. My sales person Filiberto Espino was very helpful, honest and knowledgeable. My highest recommendations to anyone seeking to purchase a vehicle at SouthBay!!

esquivel

27 de dic. de 2011

I am very satisfied with the experience i had buying my used vehicle from Alberto Matamoros at southbay volks. I have and will continue to recommend southbay volks and Alberto to all family and friends for their vehicle purchase. Everybody there at southbay was very nice and polite. The vehicle selection is great there i drove off the lot with exactly what i wanted. Thank you southbay for giving me the best car buying experience

morenoc

16 de ago. de 2011

Very professional person, worked with me to provide a great vechicle for my family, gave it his 100% and would strongly recommened to anyone. Thanks Jaime!

eberleb

20 de may. de 2011

I originally bought my 2002 Passat new from South Bay and was relatively satisfied with the sales staff, but not that impressed. It was the first new vehicle I have purchased. The best part about this dealership was the service department, by far the best service department I've dealt with. And being military, I've been to quite a few, moving around so much. I lived in Memphis, and Gossett was okay, visited the one in Newport, RI, and even one near Anaheim somewhere. South Bay was the best. They'd fix everything I brought them immediately, never requiring a shuttle home and then a later pickup. GREAT customer service, and if I ever lived in San Diego again and owned a VW, I'd seek them out as my service provider.

pininfarina

26 de abr. de 2011

After dealing with a pushy sales person at the Nissan dealership down the street, I had no desire to talk to any salesperson ever again. I looked up some cars on my phone and found that South Bay Volkswagen carry many Jettas. We decided to at least check them out.We were greeted by Hani and what a great first impression. He was so straight-forward and honest. After about half an hour we all were cracking jokes and having fun. He thoroughly went over the car and gave us time to think without invading our space. Hani made us feel we got a great car for a great deal. What a nice guy.Our amazing experience continued in Mireya's finance office. What a pro she is. She made us feel so comfortable. We were laughing our way through the process. After signing all the papers we felt like she was our friend. Thanks Mireya!

jenntate

1 de jul. de 2008

THIS WAS THE WORST CAR-BUYING EXPERIENCE I HAVE EVER HAD. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYBODY WHO IS INTERESTED IN BUYING A CAR. AFTER DRIVING 3 HOURS TO GET TO THIS DEALERSHIP TO PICK UP WHAT I THOUGHT WAS GOING TO BE A HELL OF A DEAL, I GOT SCREWED. THIS PLACE SOLD ME A CERTIFIED PRE-OWNED VEHICLE THAT HAD, SUPPOSEDLY, PASSED A 74-POINT INSPECTION BEFORE I REACHED THE DEALERSHIP. I PURCHASED THE VW BEETLE DURING THE DAY AND SAT IN THE WAITING ROOM FOR 3 HOURS. WHEN ALL WAS SAID AND DONE I DROVE THE CAR HOME. LITTLE DID I KNOW ALL OF THE TROUBLE WAS JUST WAITING TO SURFACE. THAT NIGHT I TURN THE LIGHTS ON IN THE CAR AND COME TO FIND OUT THE BRAKE LIGHTS DIDN'T WORK. BOTH OF THE REAR BULBS WERE BURNED OUT. WHEN I KICKED THE CAR INTO REVERSE I FOUND OUT THE PASSENGER REVERSE LIGHT WAS OUT AS WELL. THAT IS $200 WORTH OF SERVICE, NOT DONE. THE NEXT DAY I WAS IN THE CAR AND WENT TO PLUG AN AUXILARY CABLE INTO THE AUX PLUG FOR MY IPOD AND THE PLUG ON THE CAR'S END FELL THROUGH AND BROKE. IT WAS LIKE SOMEBODY HAD JUST GLUED A FEMALE END OF AN AUX PLUG INTO THE DASH OF MY CAR FOR LOOKS. SO NOW MY BRAKE LIGHTS ARE BROKEN, MY REVERSE LIGHT ON MY PASSENGER SIDE DOESN'T WORK, AND THERE IS A HOLE IN MY DASH WHERE MY AUX PLUG IS SUPPOSED TO BE. BUT THAT IS NOT ALL. I GO TO OPEN THE HATCHBACK, AND THE LATCH WON'T RELEASE ALL OF THE WAY. SO THE CAR THINKS THE TRUNK IS OPEN, BUT IT WON'T LET ME CLOSE IT. THE CAR NOW WON'T LOCK AND WON'T STOP BEEPING AT ME.AT THIS POINT I MADE AN APPOINTMENT AT A VW DEALER BY MY HOUSE, THINKING THAT SOUTH BAY VOLKSWAGEN WILL TAKE CARE OF THE BILL ONCE I GET AN INVOICE. THE AUX PLUG AND THE TRUNK ARE COVERED UNDER WARRANTY BUT THE LIGHTS ARE NOT. I CALLED THE SALES MANAGER AT SOUTH BAY VW AND NICELY EXPLAINED THAT I NEEDED THE $200 CHARGE FOR THE LIGHTS TAKEN CARE OF. HE BASICALLY ACCUSED ME OF LYING ABOUT THE LIGHTS AND SAID THAT I "NEVER SHOULD HAVE REMOVED THE CAR FROM THE LOT WITH ALL OF THESE PROBLEMS." WHEN SOMEBODY BUYS A "CERTIFIED PRE-OWNED" VEHICLE, DO THEY HAVE TO DO A 74-POINT CHECK ON IT THEMSELVES? THIS SALES MANAGER WAS VERY DEFENSIVE, AND ACCUSED ME OF HAVING A "CRAPPY ATTITUDE." HE TOLD ME THAT HE WOULD NEVER PAY FOR THAT SERVICE TO BE PERFORMED AT RIVERSIDE VW OR ANY OTHER VW LOCATION, BUT IF I DROVE THE 3 HOURS TO SOUTH BAY, HE WOULD HANDLE IT FOR FREE.WHAT KIND OF A DEALERSHIP HAS THESE KINDS OF STANDARDS? THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD BUYING A CAR. I CAN NOT BELIEVE THAT SOMEBODY WOULD SPEAK TO A CUSTOMER IN SUCH A NON-PROFESSIONAL WAY. IT IS AN $800 ISSUE THAT SHOULD HAVE BEEN TAKEN CARE OF BEFORE THE CAR WAS SOLD. GOOD THING THE AUX AND TRUNK ARE COVERED BY THE WARRANTY. IF YOU WANT TO BUY A CAR HERE, DO IT KNOWING THAT THEY ARE JUST TRYING TO SELL YOU CRAPPY CARS THAT THEY NEED TO GET RID OF. THEY HAVE NO REGARD FOR CUSTOMER SERVICE AND PROBABLY DON'T EVEN KNOW WHAT A "CERTIFIED PRE-OWNED" VEHICLE IS.

canyondrive

6 de sep. de 2007

One of the only dealer in Cali in Summer 07, where you can find 2008 R32's without any mark-ups. They say it's their policy to not mark-up the price, and it shows in every aspect of the salesmanship.I basically phoned them on Sunday evening, picked up the car Monday night. Never seen the car until I picked up, no lies, no hidden fees, The sales manager, Mannuel even told me the full price over the phone so I knew they are not playing any games.Salesperson Jamie knew about the cars well, went through the details of the car which I didnt know. This is very rare since a lot of salesmans out there know nothing about cars but how to slip-in extra stuff for money.A lot of dealers in Socal mark up the price of R32 from 5000 to 10000(!) and they act like it's normal. Since it is summer, I even see marked-up Beetle Convertible in VW Pasadena. (bad place to buy cars)I live in LA and had to drive down there just to find the right price, but I think it was worth it. If anything else come up later from VW which will be hard to find, I will try SOuth Bay VW first.I would say I was treated like a valuable paying customer, and I highly recommend it even though for most of you it's like driving down to Mexico (its right above border on the map)

azul_anthracite

20 de jul. de 2007

I LOVE MY NEW 2008 R32, SOUTH BAY VOLKSWAGEN DID THE IMPOSSIBLE TO GET MY LIMITED EDITION BLUE R32, IM REALLY HAPPY W/ THE DEALER SALES FINANCE AND THE SALES MANAGERS, THIS IS THE 5TH VW THAT I BUY FORM SOUTH BAY VW. THANK YOU !!!!!BOBBY Z