Rob E

14 de dic. de 2012

I reside in the DC metro area and was specifically looking for a 90's Lexus in good shape - no easy task. I subsequently found one at John's dealership outside of Knoxville, TN. I rarely ever buy anything sight unseen - especially something of this magnitude. So, I was planning on flying down to see the vehicle after speaking to John but he took the time and effort to obtain and fax me all the vehicle service history and contact numbers of where it had been serviced. He also gave me the contact name and warranty info of the shop that was curently repairing an electrical item. This all allowed me to research and confirm the condition of the car and saved me the trouble and expense of traveling 800 miles to see the car. Once I was confident in the quality of the car, John made the transaction as smooth as possible and helped coordinate the vehicle to be delivered to me 800 miles away. Let me say that I have bought various vehicle for myself and friends/family over the course of my life (35yrs ), and have had experiences from good to very bad. I must say that this was by far the best car sales experience. John Paxton is a wonderfully rare car dealership owner in this day and age. From my initial phone call John was professional, kind, upfront/honest, followed-up, and went above and beyond to make my purchase easy and provide me with peace of mind regarding what I was purchasing. Despite being 800 miles away, John gave me better service and treatment than every other dealer I've every dealt with in person - I believe that sums it up! I highly recommend him.