sahil popli

7 de nov. de 2021

Horrible service, damaged the interior of my car during a regular service and refusing to be held accountable for this. Not even an apology. I need to live with a huge scratch on the steering wheel leather that is soon going start ripping out. Never taking my car back to this place and would recommend staying away from this service center. The responses to any negative reviews are arrogant and condescending (read for yourself). The management of this place needs to realize that this is not a platform for to force or intimidate customers into agreement. UPDATE AFTER response from Springfield Acura: Thanks for sharing the email, I have sent you the pictures of the damage. I understand you don't directly use the steering wheel to perform an oil change, but your team entered the car and drove it away from the valet drop-off, and all I know is I got it after the damage had been done . Also check your records, it was not just an oil change but $500 worth of services including change of wipers and battery. You are and should be responsible for the car while it is being serviced. Try to understand the situation before posting such arrogant responses that only serve to aggravate an unhappy customer. Whoever is posting these responses on behalf of Springfield Acura needs a lesson in humility. Customer feedback is an instrument of improving satisfaction and your service, if you don't like criticism take your profile off google or don't respond.

Anatoliy K

27 de nov. de 2021

It has been a great experience purchasing from Springfield Acura. My salesperson Mike and his manager Anthony did not keep me here long like other place. And worked out the best numbers for me. Thanks again!

nora atalla

19 de abr. de 2021

I've always highly recommended Springfield Acura to everyone I know and will continue to do so. This is my third car from them and as always it was a great experience. Anthony Bruce and Manny Lazo made this experience even better. They were both professional, patient, knowledgeable and extremely helpful.

Aminu Abdullahi

24 de nov. de 2021

One of the best experiences I’ve had at any dealership.we came to see and test drive an Acura TLX type S. Quick no pressure and Took there time with me and my Brother. Roberto was a great sales man and made our experience even better. I highly encourage anyone to come to this dealership.

Terry Hoag

16 de nov. de 2021

I recently got an Acura RDX and Osvaldo Bravo was my salesman. He did a great job and answered all my questions, which I had a lot! He still answers questions that I have about the car. The whole experience and timing of finalizing the car details was fast and painless! If you ever need a car, check out Springfield Acura and Osvaldo! Thanks!