pat bingham

10 de jul. de 2021

HIghly recommend St. Charles Hyundai and Hyundai in general. We have owned Hyundai continuously for many many years and have had nothing but great vehicles and great service. The service personnel are very professional and maintenance work has always been completed quickly and efficiently. We have only ever had to have one issue addressed over the past 15 years or so and it was repaired in a timely matter with no questions asked. Very pleased with the Hyundai line of vehicles and will always look at Hyundai first when looking for a new vehicle.

Rosemary Pulliam

6 de ago. de 2021

I recently purchased a Genesis G70. Courtney Poke is my salesman. I have been extremely pleased with the service and follow up. He is consistently responsive to any concerns or questions I have. He has gone out of his way to be of service.I love my Genesis and look forward to continuing my relationship with Hyundai.

Kyle Hefele

7 de jun. de 2021

I am writing this review as an amendment to a previous review regarding an oil change. During the oil change there were some bolts missed and I was fairly upset to say the least as it caused damage to the vehicle. I was hopeful that St. Charles Hyundai would make it right as we have been going there for a number of years and had plans of purchasing future vehicles from them. They did make it right. The service manager was top notch with his approach to the situation and the entire team reminded us why we choose to do business with St. Charles Hyundai. Thank you to the entire staff for helping us get back the feeling that we have always had for your dealership ship. Mistakes happen but how you all handled it proves that you are second to none.

Jason Schlesinger

18 de ago. de 2021

Needed blinker switch replaced, safety hazard because it was flashing in the wrong direction. After telling me they knew what the problem was and they would be picking apart up from a neighbor dealer, I heard nothing from them until I called back around 5:00 p.m., only to be told they didn't have the part and had to schedule me to come in at a different day. I don't mind that development, but not letting me know until I called back shows a lack of care. Not only that, but it's a safety concern so rescheduling as quickly as possible was the appropriate move, not acting like it was some insignificant repair that didn't need to be discussed.

Mikel Hansen

9 de ago. de 2021

Always have taken care of me with greay professionalism. Had an engine light on that had a base price diagnostic fee. They found that it was a historical fault and what needed to be done was a quick fix. They knocked it down by 50% since it was quicker than they'd expected when they didnt need to. Very happy with that level of customer service.