"Just want my car fixed"

20 de jul. de 2016

After purchasing a Certified Used car 2014 Dodge Journey for my wife from Matt on Monday July 11,2016, I drove away and got home and realized that the Navigation unit does not work. this vehicle is still under factory warranty with less than 16,000 miles on it so no big deal. I called Matt he said bring it up and let them look at it. I took it right back and was told they couldn't look at till Monday the 18th, so I asked Matt and he got them to look at it now and they came to the conclusion that the main radio/Navigation would need to be replaced. They said they would order one my thoughts were after looking at the car fax it states the previous owner had brought it in right before trading it for the same thing that should of been tested if it was a Certified Chrysler Used Car. They never called all week to say if the new Nav unit came in and on Saturday now the check Engine light is on well We cant drive this car till that gets fixed. I took it in on Monday Morning with the intention of leaving it to have the Check Engine light problem fixed and the Nav unit installed. Again Michelle tells me they cant get me in till next week and I as for Doug Service manager and they seem to be able to get me in? Now they tell me they can fix the check engine light but they ordered the wrong Nav unit so they will keep the car and get me a loaner and Michelle will call me back to get me a loaner well I never heard from her on Monday and Tuesday morning comes I need my car and my wife is on foot and has to take the day off work without a car. Michelle now tells me they are waiting for UPS to deliver the Nav unit and can get car fixed right away. we waited but never heard back from her all day till about 4:00PM when I called her and she said no Nav Unit and I asked about a rental car and she said she would look and later called me back and said go to enterprise and pick it up well first off how does my wife get there and I am not home at this time and she has no way to Pick it up never did Michelle or anyone offer a ride because the porter/ Driver had already left for the day. So I picked up the Journey and spoke to Doug the Service Manager and Matt the sales person and not once did they try and get aloaner and make things right they were content with me leaving and going to get it fixed at another dealer. When you hear that slogan" At St Clair we care" it really means till they get your money then you are on your own. I thought they were better than this and would take care of issues and keep customers coming back.

toupdog

4 de ago. de 2015

I have dealt with this St. Clair dealership, having leased and bought cars. I have found them to be my dealership of choice, even if they are abit of a drive from where i live. I kept hearing how good they were, and when i was in need of a car, i decided, just go and see for yourself. Been with them ever since recommend them to anyone in the market for a lease, to buy, or their great service dept.