Pikesama

12 de ene. de 2016

We talked to Stanley Subaru online and on the phone. We were clear about the make, year, miles and condition of our trade-in. Since we live over 2 hours from the dealer and my husband is elderly with a heart condition, we were also clear that although we knew they couldn't guarantee a trade-in price, we expected it to be close to what they were saying on the phone. We were assured it would be within a few hundred dollars if all we had told them was true. The car was coming into the country, so we waited over a month. When we got there we were greeted by the person we thought was the salesperson, but apparently he handles Internet inquiries and then turns the customer over to a "real" salesperson. The new person was nice, we chatted while they examined our trade. They said it looked so good they didn't need to put it on a lift. Then she comes back with a trade value of $4,000 less than the estimate. The only issues they could identify were a need for vacuuming and some buffing. Although they also said it needed new tires, the car had just passed an inspection. Meanwhile, they were vacuuming and buffing the brand new car they were selling us. The internet guy is brought in to "clear up the confusion". There is no confusion. It isn't even the classic bait and switch. It's just bait by lying. We were mad and left. On the way home we stopped at another dealer, not Subaru. They gave us a NADA quote (same source as Subaru dealer) of $3,000 more than the Subaru dealer. Still not acceptable, but within reason. The owner called several days later after we emailed our complaint. He did not offer to make it better. Beware of this dealer!

Carole K.

20 de may. de 2015

5/20/15 Yesterday I purchased a 2015 Subaru Legacy Limited. When I arrived home from the dealership, I noticed a flashing red light on my odometer. After inspecting all the doors and some general car functions I decided to check the manual. The information provided seemed overwhelming and I became frustrated when I did not find the pertinent text that I was looking for. This morning I went on the internet and found the site for STANLEYSUBARU.COM. I was impressed with the way this site was set up, almost inviting owners of a SUBARU to bring their problems to them. Seeing the offer to answer problematic questions, coincidentally, some even about lights on the dashboard, was totally unexpected. I decided the quickest thing for me to do was call the number listed for STANLEYSUBARU.COM. Well I must say how impressed I was with the gentleman who answered the phone. His name was Spencer P.K. Within the first minute or so he knew exactly what my issue was regarding the red flashing light, he patiently explained that it was the security light and that it was perfectly normal function for it to flash. Helpful, knowledgeable, reassuring, this man, had all the characteristics and more, any employer would wish for. My only regret is that this dealership is not in NY where I happen to live. Anyone fortunate enough to live in the general vicinity would be wise to visit this dealership for exceptional customer service on a SUBARU. Carole K.

tkhansen

13 de feb. de 2014

Not sure what happened with our Canadian friend, but my purchase could not have been more different. Friendly and straightforward from start to finish. As a youngster I sold cars on the other coast for a few years so I know a thing or two about the business. The dealership accepted my fair offer and gave me a fair value for my trade. On top of that, Tires for "life" (actually $2,000 worth of tires)! While I allow dealerships to make a small reasonable profit (yes, I know about hold-back, rates, back-end etc.), I expect customer service in exchange and was completely satisfied. My wife's lease is up in a few months and I suspect she will be switching car makes to Subaru, and Stanley will get our business.

TideSalt

16 de ago. de 2013

This is the kind of car-buying story you hear about happening to other people until it happens to you.Near the end of September 2013 my wife and I started looking for a White 2013 Subaru Outback with Eyesight Driver Assist. After a few phone calls we found there were no such cars available where I live, North of the border, so I started looking south of the border.Being from Nova Scotia, I contacted most every dealership in Maine, New Hampshire and Vermont. Some would not sell to us guys north of the border (so hurtful), while others only sold at MSRP (so expensive). As such, my wife and I were delighted when we received an email earlier this month from Stanley Subaru of Maine. They asked if we had found the car we were looking for and when we replied no, they said that they could get it for us. I was so thrilled I didn't even haggle over price, or ask for free floor mats. Days later, while negotiating the small stuff, the salesman asked me if I wanted a brand new White 2014 Subaru Outback with Eyesight for the exact same price. Hell ya!(Turns out the sweet upgrade was because the original 2013 car had been sold). No matter. The dealership asked for a deposit of $500 and so I gave them my credit card information. Our good fortune was not to last: the salesman contacted me within a few days to tell us that Subaru of America would not let a guy north of the border to order a new 2014 model. We were disappointed, but the salesman admitted it was his mistake and so he offered us another White 2013 Outback with Eyesight for the initially agreed to price. So, for the third time, we said "yes" to buying a car from them. I made a list of a few extra accessories we wanted and emailed the dealership. The dealerships General Sales Manager, Charles Skovgaard, wrote me back to say that the car had again been sold and that now there were no White, 2013 Outbacks with Eyesight available in all of New England.Unbelievable.Three times we agreed to buy a car, and three times we got the run-around.At this point you are probably asking yourself, Why would a guy from north of the border be such a rube and continue doing business with these guys?Well, the dealership admitted in writing that the fault was on their end and so I hoped they'd make things right with some sort of consolation offer.Not bloody likely. The GM and salesman stopped taking my calls and both refused to respond to emails. That is, until I indicated I intended to write Subaru of America.In the hackneyed parlance of our day, they reached out to me with an offer yesterday that was $3,000 more for the same car, but with the bigger 3.6 engine the same price quoted to me by other dealers for the exact same car. Considering this was from a dealer who had reneged on three successive car deals, it begs the question: Why would I buy from these guys when I could buy the same car from another dealership for the same amount? Suffice it to say that I am done with Stanley Subaru of Maine, and will be elevating this complaint thread to Subaru of America.I may, or may not, get satisfaction from Subaru of America, but at the very least my experience will serve as a warning to other people who live north of the border and are considering a vehicle purchase south of the border and from Stanley Subaru in particular.

Frustrated

29 de jul. de 2013

They were great at helping me find a new vehicle to fit my needs; however, I never recieved my first loan bill in the mail. They told me at Stanley Suabru they could not assist me any further due to confidentiality issues, yet they gave out my fiance's SS# to me no problem. He is the one on the loan. Was told I had 45 days to pay my first bill, yet I was jerked around a bit in the beginning and my loan paperwork wasn't even sent out on the day I got my vehicle. I stopped in a week before my bill was due and was told that I should come back in a week if still not recieved. Didn't even ask me any information. So, needless to say I am late on paying my first payment and over the phone payments cost me an extra $15!!! Not impressed.

Moose

10 de sep. de 2012

They promptly answered my questions and gave me all the information I required.

Good Driver

1 de ene. de 2012

I bought a used car from Stanley Subaru. It came with a 30 day warranty. The 30 days got by me, by just a few days, because of a fire in the family. The salesman basically told me "too bad", when I had asked him for help with a couple of small repairs. I won't be going back! Poor customer service!

JPLinMaine

29 de sep. de 2011

We purchased our 2005 Outback from Stanley Subaru. We have consistently used Stanley Subaru for all of our service needs - from oil changes to "Tires for Life". Each and every time Stanley Subaru would go above and beyond. Recently, we brought our Outback to the Service Center for a repair. We rec'd a loaner car - 2011 Forrester (the car drove very nicely). I was expecting the repair to take some time as they said that they would need to order a part to fix the car. I was pleasantly surprised when I rec'd a phone call the next day to let me know the car was ready for pick-up. I picked up our 2001 Outback and found out that the repair was FULLY covered by Subaru! This was completely unexpected! This is why my family purchased a Subaru from Stanley Subaru --> They stand behind their product and value their customers. Thank you Stanley Subaru!!