John

13 de ago. de 2016

Everyone was very friendly and welcoming. Being a woman, I did not feel at all uncomfortable being there since there were so many other women at the service counter.

Robin - Loveland

13 de ago. de 2016

Went to Stapp Interstate for oil / filter + 10,000 mile service. My online service appointment did not appear on their system but I was allowed to "walk in" any way. My service was completed in less time than estimated. I did get into a little used car shopping while waiting and was pleased that the sales crew did not send anyone out to help me look. When I went inside and inquired I was fortunate to encounter Debbie who did answer all my questions and even managed to get me a test drive in a vehicle that was still damp from the detailer shop. Debbie has contacted me with suggestions a few time but I have not felt I was being "sales talked". My requirements are tough for a used car and I may test Stapp to the max before we find the one mine ready to go for.

Michel

13 de ago. de 2016

Everyone is friendly and efficient. I love my vehicle and they always take good care of it. I am very satisfied with the service.

William

12 de ago. de 2016

Our sale's manager Grant Moreno was fantastic. He did a great job with attention to detail, making us feel comfortable, talking to us about extended warranty options and talking with us while we waited.

Brett

12 de ago. de 2016

Very friendly and encouraged to look at all options. Great at presenting information and didn't keep pushing for up selling items or vehicles like other car companies.

Ron

12 de ago. de 2016

I got to the dealership a little prior my appointment but they met me before I had a chance to get out of my car. They put a rush on the work since they knew I was waiting. Anticipating a wait, I brought along my fly tying kit to tie up some flies while waiting. I stopped to say hi to Art and when he found that I had brought my fly tying stuff, he escorted me up to his conference room to set up my equipment and tie up some flies. I had more than one Stapp employee stop to observe my work and my flies and ended up giving some away. When I found my car was finished, I was hesitant to leave immediately since I had once again been treated like family. Like Jackie Gleason used to say in the "Honeymooners", you guys are the "greatest".

Cary

12 de ago. de 2016

I've been a customer of Stapp Interstate Toyota (formerly Longmont Toyota) for over twenty years. I've always been treated well. I can even remember a time when I took my '94 4Runner in for service and Art Stapp helped me dry it off after the complementary wash. Above and beyond!

Saphann

12 de ago. de 2016

Penny Andersen is EXCELLENT in customer service.Thank you Penny for your help in finding our car!!STAPP INTERSTATE TOYOTA is a VERY TRUSTFUL dealership !!

Dennis

12 de ago. de 2016

I liked the relaxed sales attitude and also the fact the owner Mr. Stapp was involved "hands on" during the sale and when I took delivery. Before I retired, that's how I did business and I appreciate it. I got all of my questions and concerns addressed by Tom and Grady, and also Orion from the service department was very helpful.

Jatinder

12 de ago. de 2016

Stapp Toyota was our best experience of buying a new car of our life. Ron Dick, our sales person, was incredible, very professional and made our day. Everything was delivered as promised!! No gimmicks!!

John

12 de ago. de 2016

Tech rep waiting the moment I drove in. Timely notification of issue with car on first visit Monday, ordered radiator and had for Wednesday appointment. Same attentive customer service when I came back for radiator install. Received rental vehicle and was on my way within 15 minutes. Received call by noon that car was ready. When I came back for pickup service reps greeted and took care of me immediately.

Richard

11 de ago. de 2016

The technician checked and fixed my radio and a squeak in the leaf spring as well as changing my oil and filter. There was a software up date for the radio that fixed a few bugs. It's great to be able to take my truck here and have it so well taken care of. Thanks Richard Bates

Valerie

10 de ago. de 2016

I appreciate how attentive Cyrstal , my service writer, is with me and how efficient she is as well. But the tech who worked on my car didn't replace the glove box correctly, which means I had to take my car back in and take more time off to do that, for a detail that was overlooked. Needs to pay more attention to those kinds of details so I don't have to bring the car back twice.

Susan

10 de ago. de 2016

The child area is great and the service rep got my 4Runner done quickly because I had both boys with me.

BryanP

9 de ago. de 2016

We recently purchased a used Xterra from Stapp. Bruce Harrington went above and beyond in answering any and all of our concerns in regards to the vehicle. Most dealers treat you like a second class citizen when you are looking at a pre-ownced vehicle, but I never got a sense of that from Bruce. He wanted us to be satisfied.Kudos as well to the detailers who did a wonderful job on a 9 year old vehicle and to the service techs who helped check out the transmission questions that we had.Stapp will be our fist choice the next time we are looking for a vehicle.

Delia

7 de ago. de 2016

The salesman listened to my wishes/needs first and foremost and did not try to sell me anything other than what I wanted. It was not a stressful experience, he was very good to deal with, I will recommend Tim Knotts to my friends anytime.

Jacqueline

6 de ago. de 2016

TJ Matheny was very personable and worked on getting us the best deal we could get. He is one of the best automobile salesmen with whom we have interacted. We would definitely return to Stapp Interstate to purchase a vehicle in the future and will recommend it to our friends.

Morre

6 de ago. de 2016

Bruce Harrington was very accommodating and efficient. He was excellent and stayed late to help us buy our pre-owned car.

Mike

5 de ago. de 2016

So caring and concerned at Stapp. Much better than the number crunch at otger local Toyota dealerships. We no longer will go anywhere else for new cars or service.

Lynn

5 de ago. de 2016

Good people and quick service clean facility and I like the ability to make a service reservation by phone in advance

James

5 de ago. de 2016

very professional and efficient. easy to schedule an appointment. they answered all my questions. service was completed in the time they told me.

Sally

4 de ago. de 2016

Excellent dealership! I've purchased many cars at various dealerships and Stapp Interstate is the very best! Great customer service across the board. Highly recommend.

Michael

3 de ago. de 2016

The staff was kind and personable. Some of them even remembered me from previous experiences. They were very helpful and told me what the estimated cost for the service would be before I even left, which was nice.

Damian

31 de jul. de 2016

Quick & easy. Friendly associates & a clean environment. The car buying experience was not stressful. I ended up getting a better vehicle than expected.

Robert

28 de jul. de 2016

Quick, straight to the point. Had no issues getting setup ahead of time that minimized my time onsite. JT was great to work with.

William

28 de jul. de 2016

Our sale's manager Grant Moreno was fantastic. He did a great job with attention to detail, making us feel comfortable, talking to us about extended warranty options and talking with us while we waited.

Paul

27 de jul. de 2016

my truck was repair on time and done rightthe building and restroom were very clean Josh kept me inform the progress on my truckon time

Brent

25 de jul. de 2016

Quick service, they actaully called me to let me know the car was ready which has not happened in the past

Wende

24 de jul. de 2016

Very friendly. No pushy old school sales, no talk to manager games. Treat you as a customer, not a number trying to be met.

Barbara

22 de jul. de 2016

Fast courteous service. Super friendly counter person.Love the car wash! I appreciate fast service as I come on my lunch hour.

Robert

20 de jul. de 2016

TJ was great salesperson to work with on my car purchase. He provided direct information and insight into the car's history.

Michael

19 de jul. de 2016

The great customer service with the personnel. The salesperson was extremely helpful and courteous. The sales process was a pleasant experience and was not overly long.

Katelyn

17 de jul. de 2016

My husband and I have been looking at cars for a while and left many dealerships feeling deflated. Travis Cover and Brian Stapp made our experience easy, comprehensive, and efficient. Both men served us with professionalism and kindness. We walked away with the car we wanted at a price we could afford!

Larry

15 de jul. de 2016

Replaced parts when they had any concerns with them being bad and assisted me with getting aftermarket warranty work done

Wendy

15 de jul. de 2016

Please note this survey covers my response for service dates: 06/25/2014, 10/29/2014, 03/25/2015, 09/04/2015, 01/26/2016, and yesterday, 07/14/2015.(1) Always prompt in receipt of vehicle for service appt.(2) Always under or on their estimate of time to complete service.(3) Staff is so courteous, considerate, and go the extra mile to ensure all communications are understood regarding my requests and the state of my vehicle.(4) Always offer a car wash, which goes a long way to again the extra mile in my mind.(5) I love the parts department. I always browse and chat with the counter persons there, and find things that are great accessories for my vehicle, and will extend the quality life of my vehicle. Fast delivery of items.(6) From sales staff, to purchase process, to items offered at sales, to maintenance, the entire staff at Stapp Toyota have ensured I will be a life long customer of this dealership and service center. (7) The amenities available while my service is accomplished: Separate work area with computer access, coffee and snack counter, nice clean bathrooms.

Gerhard

15 de jul. de 2016

Prompt, courteous, explained repair work. Very clean facilities. Vehicle ready when promised. Not happy that this feedback requires 20 words. Detracts from the experience at Stapp.

Noreen

14 de jul. de 2016

TJ WAS A GREAT SALESMAN. VERY KNOWLEDGEABLE,AND A JOY TO WORK WITH. HE MADE THE WHOLE BUYING EXPERIANCE GREAT! WILL GO BACK WHEN LOOKING FOR ANOTHER CAR!

Peter

12 de jul. de 2016

My family and I felt welcomed as soon as we walked into the dealership. The Stapp family had the Highlander that I was interested cleaned and ready for me to inspect. Brion had taken the time to discuss the Highlander that I wanted over the phone and worked to get that specific model and color on the lot. He walked me through the different purchasing options and gave me a great deal. All the while my mother and two sons relaxed and were provided lunch by the dealership. It was an enjoyable experience and I am thrilled with the new purchase.

James

12 de jul. de 2016

Very friendly and professional- always a positive experience when I am there. I will recommend and try to buy all my vehicles from Stapp Toyota. Thank you

Mike

9 de jul. de 2016

Great staff all around. Thank you for washing the car too! Excellent customer service. Nicole was especially nice and very helpful!

Gary

8 de jul. de 2016

Courteous and prompt service. Service work was done in promised amount of time and included a complementary car wash. No cost either since within the Toyota 24 month service agreement for new cars.

Jerrel

7 de jul. de 2016

Staff was very pleasant. Appointment was on time and service was done quickly. Most pleased and will schedule service there again

Brett

5 de jul. de 2016

Very friendly and encouraged to look at all options. Great at presenting information and didn't keep pushing for up selling items or vehicles like other car companies.

Edgar

4 de jul. de 2016

Grant Moreno the salesman was excellent, as were James and Clint, in explaining the itemized billing of the new Rav4.

Max

1 de jul. de 2016

my service was completed quickly and I was on my way ina short time. The facility is always so neat and clean it is a pleasure to be there.

Eldon

1 de jul. de 2016

Aaron Skoff was excellent. Ask for him and I promise he will take good care of you. Professional to the core.

Kimberly

1 de jul. de 2016

Everyone that I dealt with was very honest, helpful, and willing to listen to what I wanted. The staff took into account my needs, and what my concerns were. I did not, at any time, feel pressured to buy or make a decision quickly.

Miguel

1 de jul. de 2016

I always appreciate how the staff comes to consult with me before making any additional repairs, helping me to make the best decision for my car and budget.

David

30 de jun. de 2016

The service managers Josh and Ryan are fantastic they go up and above every time. When they are not present to help the service writers do an equally excellent job.

Laura

30 de jun. de 2016

Travis was excellent, very patient and explained everything very well. Enjoyed meeting the owner too! Glad to see a family owned business instead of the national chains.

Tammy

28 de jun. de 2016

The staff is friendly and the service is always excellent. I feel like they honor my time and stick to how long they say it will take.

John

28 de jun. de 2016

Very knowledgeable and professional staff; from the sales person, to cashier to owners. Environment was clean and comfortable. I enjoyed the process at Stapp. I always felt informed and never pressured.

Amy

23 de jun. de 2016

I was at the end of a 10 hour trip to Colorado to bring my dog in to have specialized surgery, when I experienced car problems. I had to be in Ft. Collins by 9:30 a.m. to check my dog into the hospital that morning so I arrived first thing in the morning explaining that I only had one hour until I had to head to Ft. Collins. Nicole checked my car in and immediately got a technician to diagnose the problem. Once it was determined that my car could not be driven she quickly made arrangements for me to use another car. Since they didn't have any cars available on site at the time, they contacted Enterprise to rent one for me for the day. When we found out the shuttle driver wouldn't be back in time and the Enterprise people couldn't come right away, the woman working in parts department, (sorry, I didn't get her name), spoke up and offered to drive me to the rental location so I could make my appointment. Everyone at Stapp Interstate Toyota went above and beyond to help me during what was a very hectic time. They fixed my car and made sure that this stressed out Nebraska visitor got to the appointment (the surgery was a success!) and was able to get her car taken care of in the process. Thanks to all involved! (Especially Nicole!)

Dwight

22 de jun. de 2016

Debbie was direct, informative, pleasant, and very helpful without being high pressure. I have bought many cars in the past and this, I can confidently say, was the only time the experience was pleasant and exciting. Thank you Debbie - I love my Prius C!

Donald

22 de jun. de 2016

Service personnel very courteous and show their concern for offering assistance or service which would make your time waiting for your vehicle to be serviced. Explained what would be done before they started, then provided detailed explanation and review of service document, when finished .

Amy

17 de jun. de 2016

I was treated courteously, and acknowledged immediately upon my arrival. Josh answered my concerns about the repair I needed succinctly and respectfully. He and the other CS people I had contact with were excellent.The waiting area was fantastic. Made waiting for my car for 2.5 hours easy. And I loved that my car was washed without me having to ask for it. Not only "would" I recommend Stapp to a friend, I already have.

Connor

17 de jun. de 2016

Everyone there was extremely willing to help and nice. My favorite part about the experience was no one I dealt with was your classic car salesman trying to push things onto you and suffocate you. Each employee and salesperson I worked with just wanted to help and find the best car for me, which made me much more willing to give my business to.

Ian

16 de jun. de 2016

personal attention, having competitive pricing for service and oil changes, offering drink and a comfortable waiting area while waiting for the vehicle to be serviced. free WiFi in the waiting area and complimentary washing of the vehicle.

Shawn

12 de jun. de 2016

Art Stapp and his staff are professionals that keep the customer first in their mind, while selling the highest quality vehicles.

Bill

9 de jun. de 2016

It is very predictable! Your staff is friendly & professional, your facility is always clean and welcoming, your people do the work you ask and do not try to hard up-sell. In general, having maintenance done at your place is a pleasant experience.

Pat

7 de jun. de 2016

You all were very efficient and answered my questions very nicely and competently. I appreciate the kindness and good service.

James

4 de jun. de 2016

I liked the fact they completed the service in the time promised. Staff are efficient and friendly and the waiting facility options are excellent, varied and clean.

Bret

2 de jun. de 2016

Normally, I dread car buying, but TJ made it so relaxing and simple. From the get-go, he was very responsive to my inquiries, communicating via my preferred methods (e.g., text, email). He was flexible with my schedule and I never felt pressured. I always felt he was being honest and forthright. Negotiation process was stress free and the speed and simplicity in the buying and financing process was a pleasant surprise. Your process of not handing me off to the finance department should be an industry standard. I did not know car buying could be made so simple. Even though I live an hour away, I will definitely make the trip again when I'm looking for another car. Thank you for such a positive car buying experience!

Stacica

1 de jun. de 2016

Salesman (Travis) was honest, kind, and polite. We even spoke with Clint, one of the family. Again, VERY polite. Mr. St app then spoke with us, excited about my daughter buying her first car.... WONDERFUL EXPERIENCE!!!!!

Gytis

1 de jun. de 2016

From start to finish, we had an EXCELLENT experience! We worked directly with Marcus Silva, and couldn't be happier with the customer service we were given!! Marcus was VERY friendly and never once pressured us to make a purchase. This is very unheard of in the car sales industry, and this is what brought us back to Stapp Toyota. Marcus was kind and very considerate of all our needs! I will be recommending all of my friends and family to him for any future car needs! I would also like to point out the excellent service that Keegan provided us, by allowing us to get our dream vehicle at a fair price!!! Keegan was not only very friendly, but also very genuine, and not your typical pushy sales guy! For all these reasons, we will be returning to Stapp Interstate Toyota for any future vehicle purchases!!!! Thank you!!

Jenna

31 de may. de 2016

Every staff member I worked with was super helpful and nice. I also appreciated being able to schedule an appointment the same day. The repairs were made quickly and my car is running great!

Mark

31 de may. de 2016

The building is new, waiting area for service is very comfortable and the buying experience was casual so i didn't feel pressured.

Emily

28 de may. de 2016

Everything about the experience was great! I visited a different dealership a few days before and it was horrible, I was bombarded by about 10 different people, none of whom were at all helpful. But this dealership was so different! Penny was absolutely wonderful! She knew her stuff, and made sure that I loved my car, and made sure that I knew everything about it, including how to use all the amazing features. I felt so comfortable with her and never once felt like I was being taken advantage of. Thank you so much Penny for the great experience! I am so in love with my new corolla!

Anthony

25 de may. de 2016

I like that you can make appointments in advance for our schedule. Also, the customer service at this dealership isexcellent. Thank you

Billy

25 de may. de 2016

The salesperson we dealt with, Debbie, was very knowledgeable, professional and gracious in her dealings with us. She kept us informed on every step of the process.

Tan

24 de may. de 2016

good service but have been waiting for a long time get my car done with the replace oil and it take 1 hour and 40 minute

Megan

24 de may. de 2016

I appreciated the personal touch that everyone had from the receptionist to the dealership principal. Aaron was great at answering questions as well as asking the right questions to get me to a car that suited my needs. It really felt like I was meeting a team/family that was not only interested in selling me a car but getting me in the right car and then making sure it is taken care of after the initial sale.

Stephanie

23 de may. de 2016

Bruce was great and they worked with us to chose the right vehicle as they had two (2) for use to choose from that fit our lifestyle. They were patient with us and the kids, which was greatly appreciated. We also appreciate Bruce staying later than expected so we could complete the deal and take the vehicle home that night.

Margaret

19 de may. de 2016

Everything went very smooth. Time went by faster than I expected. I was kept informed and everyone was very helpful.

Adriana

19 de may. de 2016

I only get my services done here, for my Camry and my son's 4 runner. It has always been a good experience.

Eric

17 de may. de 2016

Both Aaron and Grant were great! Low/no pressure sales and they had me in and out in no time at all. Great experience for me.

Nicholas

15 de may. de 2016

Bruce was extremely helpful and worked with us to make sure I got the truck I wanted. He was amazing! My experience at Stapp was awesome! I will definitely be telling my friends they need to go see Bruce if they want a great Toyota.

Larry

15 de may. de 2016

Smooth as silk! The service writer greeted my by name at the dealership. My service was completed quickly and easily and I got a great nap in the customer lounge.

Ron

14 de may. de 2016

I got to the dealership a little prior my appointment but they met me before I had a chance to get out of my car. They put a rush on the work since they knew I was waiting. Anticipating a wait, I brought along my fly tying kit to tie up some flies while waiting. I stopped to say hi to Art and when he found that I had brought my fly tying stuff, he escorted me up to his conference room to set up my equipment and tie up some flies. I had more than one Stapp employee stop to observe my work and my flies and ended up giving some away. When I found my car was finished, I was hesitant to leave immediately since I had once again been treated like family. Like Jackie Gleason used to say in the "Honeymooners", you guys are the "greatest".

Brian

14 de may. de 2016

Very friendly, prepared and accommodating to my schedule. Additionally, as an out-of-state buyer, appreciated internet/email/mobile phone communication during pre-decision/negotiation phase and prep for purchase

John

14 de may. de 2016

Josh, my service representative, did a great job taking care of my vehicle and helping me with the car rental and keeping me informed of progress and what was being done. I was highly pleased with the customer service and will be returning for future maintenance needs!

Kimberlee

11 de may. de 2016

Very pleasant staff; efficient check-in; GREAT work space & internet availability;appreciate the bottled water; and WOW you washed my truck! What a nice surprise! This was my first visit and you did indeed make a positive impression.

Brandon

9 de may. de 2016

Staff was knowledgeable about their product as well as the competitions. Price was negotiated fairly. Travis went out of his way to connect applications and make sure I was satisfied. Dana was friendly and easy to talk to

Ursula

6 de may. de 2016

When I found out that from the time I bought my care the end of December 2015 the tires were a 10, and now at the beginning of May, the tires are a 6 which means that I will need new tires this year. Allison talked to me about some options I have when this transpires.

Richard

5 de may. de 2016

the time they said it would take was right on and the service and the time to explain what they serviced I liked

Cary

4 de may. de 2016

I've been a customer of Stapp Interstate Toyota (formerly Longmont Toyota) for over twenty years. I've always been treated well. I can even remember a time when I took my '94 4Runner in for service and Art Stapp helped me dry it off after the complementary wash. Above and beyond!

Ronald

2 de may. de 2016

I was greeted with a very friendly service rep (female, ?name). She got everything rolling and showed me the waiting area and coffee. Service was finished well before the estimated time.

Deanna

29 de abr. de 2016

Dana Gibbs took me, a female, seriously and was very patient, helpfull, and gave me a good deal on a new 2016 Prius.

Jeffrey

29 de abr. de 2016

30,000 mile service was completed in approx 2 hours and the service center didn't try to sell me anything I didn't need.

Cherylynn

28 de abr. de 2016

The lady that helped me and checked me in and out was prompt, courteous, and thoughtful. She was amazing. Thank you for having her as an employee!!!

Cindy

27 de abr. de 2016

Fast friendly and my car finally got washed! The dealership in Greeley had never even washed my windows because they have been under construction since the day we bought it!

Stephanie

26 de abr. de 2016

Jim was very patient with me and my dad, as this was my first time purchasing a car. While waiting for the paperwork to be drawn up he showed a real interest in my well being. He offered me water on more than one occasion and went through every detail of what I was signing with me. Wonderful first experience!

Rhonda

25 de abr. de 2016

friendly staff and atmosphere and nice that customers can use the wi-fi while waiting for their car to be serviced :)

Geraldine

23 de abr. de 2016

Friendly, professional and easy to work with. I'm lucky to be a TFS retiree, but while I was there,.i noticed that EVERYONE was treated with the same respect and professionalism that I was.

Sharukh

21 de abr. de 2016

The sales staff was amazing! They were all so informative, patient and we felt that they were going the 'extra mile' in order to help us. Some of the staff stayed after hours in order to help us close our car purchases. They also fed our kids plenty of snacks as well! I never heard anyone complain about putting in extra (unplanned) hours in order to help our family!

Karen

20 de abr. de 2016

was kept informed. I almost didn't return because of a bad experience my previous visit. Thank you for improving your customer service.

Joan

17 de abr. de 2016

Travis Cover was great to work with. He really knew the product information well. He knew the process well. He tried to spend as much time as possible with us making sure we felt good about our decision to buy a 2016 Rav4 Limited. He made sure we understood the deal. When we made the decision to buy, we knew we wanted to work with him.

Barney

16 de abr. de 2016

The people are always friendly. Asking if you need anything. Keeps you posted on repairs. Great bunch of people. The owner is a wonderful person

James

13 de abr. de 2016

TJ was very helpful and not pushy. Jeff was equally amiable and easy to work with. Top notch experience at Stapp!

Joe

10 de abr. de 2016

Aaron was a great salesman. He wasn't pushy, answered all questions, knew what he was talking about, friendly, and courteous. Next time we need a car we will see him.

Saphann

9 de abr. de 2016

Penny Andersen is EXCELLENT in customer service.Thank you Penny for your help in finding our car!!STAPP INTERSTATE TOYOTA is a VERY TRUSTFUL dealership !!

Steve

1 de abr. de 2016

I appreciated the communication I received from my service advisor. She updated me every couple days of the status of when the parts were to arrive for the repair. She also answered most of the questions I had as well.

Adina

30 de mar. de 2016

Besides the workmanship, I was kept informed of the status of my vehicle. Along with the status update, the customer service rep verified that I was comfortable and not in need of anything while waiting.

Corissa

24 de mar. de 2016

Everyone was direct (not making to much small talk and knowing what questions to ask when I told the staff what I was there for), friendly, and very polite. I was dreading waiting an hour for my inspection and car wash , but with the computer room I was able to get work done at the same time, which made the wait go by really fast. I also really liked seeing that the staff didn't just yell out the customers name when there car was done but that I noticed that each employee kindly and quietly greeted the guest in person to tell them that there services were finished. I also noticed that the staff took especially good care of people (the elderly) that needed more looking after and comfort, which I liked to see. Also the dealership was very clean and had an inviting feel to it.

Jamie

23 de mar. de 2016

You guys are awesome. This was my second car I bought and I had wonderful experiences both times. I don't think I would buy a car anywhere else

Doug

18 de mar. de 2016

Unlike other dealerships I contacted, your service rep was intelligent and knowledgeable about the problems I was having. She was courteous and efficient in handling my service visit. She answered all my questions and periodically kept me informed of the progress as I waited. I got my issues resolved.

William

18 de mar. de 2016

I like the laid-back atmosphere you've created -- it's welcoming and low pressure. My sales consultant was friendly, professional, and an all-around good guy to work with. Love the car I bought. Thank you.

Sandra

15 de mar. de 2016

Travis was amazing. Very knowledgable about the car and the gadgets inside. Answered all our questions which were many. We had a great experience.

Larry

12 de mar. de 2016

They went all out to please me when a disagreement about conventional oil or syn should be used. Thank you

Robert

2 de mar. de 2016

Tom did a great job getting the vehicle ready and setting a time up to pick the vehicle up.Very thorough and accommodating.

Donald

2 de mar. de 2016

I arrived on time for my service appointment. They were ready and completed the service quickly. They were conscientious about all of the checks. I was through quickly as well. I was very happy with my visit.

Dennis

27 de feb. de 2016

I liked the relaxed sales attitude and also the fact the owner Mr. Stapp was involved "hands on" during the sale and when I took delivery. Before I retired, that's how I did business and I appreciate it. I got all of my questions and concerns addressed by Tom and Grady, and also Orion from the service department was very helpful.

Brittany

25 de feb. de 2016

Prices were unbeatable. Service was quick, responsive and very pleasant. We really enjoyed Penny! I would recommend her to anyone.

Kathy

25 de feb. de 2016

My service technician was Jules and she was outstanding. She went beyond any service I have ever received at Toyota and I have been with Toyota over 15 years. I really felt "taken care of" and was comfortable with an expensive service visit. Jules has restored my faith in Stapp Toyota from a previous bad experience where I felt I was being taken advantage of because I was a woman with a car. You need to trust the person servicing your car and not have it be a stressful experience.

Sandra

25 de feb. de 2016

Penny Andersen is just an awesome lady to work with and who really cares about her customers. This experience was just as great as my last one.

Andrea

24 de feb. de 2016

It was nice interacting with one person through the whole process from test drive to finance. I felt like my time was valued and the whole process went very quickly. I hope the great service continues as I come in for maintenance.

Anthony

23 de feb. de 2016

The Tech Service Rep (Crystal) did an excellent job working with me on the concern that I had with the bolts being over tighten and the heads of the bolts stripping, for oil changes.

Jatinder

16 de feb. de 2016

Stapp Toyota was our best experience of buying a new car of our life. Ron Dick, our sales person, was incredible, very professional and made our day. Everything was delivered as promised!! No gimmicks!!

Jeffrey

15 de feb. de 2016

Bruce has gone above and beyond to help us at ever step over the past 4 years and continued to help us and create a positive buying experience.

Lori

8 de feb. de 2016

I was told that the service on my Scion would take an hour and 45 minutes and I was out in an hour. Also, everyone was extremely courteous and the waiting area was clean and comfortable.

Derik

1 de feb. de 2016

Travis was excellent. A ton of integrity and knowledge. Ownership and management was warm and welcoming as well. I didn't feel like I was being sold or pressured

Anthony

29 de ene. de 2016

Our sales person Penny Andersen was great. She was professional, friendly and most of all not pushy about buying a vehicle. She was very helpful and took the time to answer all of our questions, a very pleasant experience.

Tomeka

28 de ene. de 2016

The staff treated me like I was a part of their family! Dana Gibbs is TOP NOTCH! I am more than pleased.

Gregory

28 de ene. de 2016

VERY courteous and informative! Best experience with automotive sales person in my driving life (so far!), and I am 67 years young. Jim Stafford answered every question completely and professionally.

Jason

25 de ene. de 2016

We REALLY liked dealing with Ron. He was very knowledgeable, helpful and responsive. We felt like he gave us all of the options, but didn't pressure us into buying something that didn't make sense. I would recommend everyone deal with Ron when buying a new car. He was amazing!

Ryan

24 de ene. de 2016

Our sales guy was amazing, he helped us find the vehicle that would work best for our growing family. Tim was very knowledgeable, respectful and cared a great deal about getting us something we were both comfortable in and fit our lifestyle.

Devin

22 de ene. de 2016

Aaron took great care of my mom and I. He respected our time and got through all of the paperwork promptly and efficiently. He was also a wealth of knowledge on the Tacoma. He was not just regurgitating facts you can read on the website he gave us all the intangible stuff that you can only get by driving the vehicle.

Dian

20 de ene. de 2016

Everyone is friendly and I like the detailed report that is given after each service. Makes it easy to keep records on your car

Cassaundra

17 de ene. de 2016

Staff is professional and deliver excellent service. Send prompt reminders. Love the fact they wash your car after service. The dealership is always clean and well kept.

Donald

17 de ene. de 2016

Jim was a very easy to work with, he wasn't pushy or demanding. He let us look and was there to answer our questions when we had them.

John

15 de ene. de 2016

Tech rep waiting the moment I drove in. Timely notification of issue with car on first visit Monday, ordered radiator and had for Wednesday appointment. Same attentive customer service when I came back for radiator install. Received rental vehicle and was on my way within 15 minutes. Received call by noon that car was ready. When I came back for pickup service reps greeted and took care of me immediately.

Donald

15 de ene. de 2016

The have always gotten me in for service as soon as possible and made the experience positive and pleasant, even if bad news.

Nancy

10 de ene. de 2016

I love working with Bryon. Bryon is easy going and not pushy. He is friendly and really takes care of us. We have worked with him for more than 12 years and that is why we keep coming back to Stapp.

Erich

9 de ene. de 2016

The prompt, professional and friendly staff made my visit a pleasant experience. Stapp Interstate Toyota is a little further away from dealers closer to my house but it is worth the extra time knowing that my experience will be a great one.

Ron

24 de dic. de 2015

Service at Stapp is easy to set up, front desk service personare polite and helpful and service group gets car done on timewith no problems.

Paula

22 de dic. de 2015

Very nice. Honest. I worked with just one person. All my questions were answered. Comfortable and understanding. Great experience. Thank You

Janis

21 de dic. de 2015

The employees in the service department are friendly and helpful. They explain the work that was done and answer questions if you have any.

Dave

20 de dic. de 2015

I'm have bought alot of vehicles in my 54 years, and I can honestly say it's the best car buying experience I have ever had. Came recommended by a friend and didn't disappoint. Marcus our sales rep was the best. Came from Grand Junction, drove 4 hours to look for a vehicle and was treated like we had been friends for years. Keep up with the amazing service and I'm a customer for live.. grear job.!

Brian

19 de dic. de 2015

This is the second Toyota dealer we've used for maintenance on our Camry and the service has been excellent both times.

Thomas

18 de dic. de 2015

Easy to schedule, advisor was at the car when I arrived, done on time, gave me the coupon price even though I forgot my coupon.

Ernest

13 de dic. de 2015

I HAVE KNOWN THE STAPP FAMILY SINCE 1976 WHEN THEY WERE IN LONGMONT AND HAVE ALWAYS FOUND THEM TO BE TOP NOTCH IN SERVICE AND SALES. ALWAYS EFFICIENT, HONEST, AND CARING--STEMMING FROM THE VALUES BOB AND AMY SET AS A FOUNDATION.

Debora

12 de dic. de 2015

Starting from Ms. Jacqueline, who took my appointment to the Service Dept Reps, who greeted me and kept me informed of the service status of my vehicle, my experience was great.

"

11 de dic. de 2015

Excellent service from Tom Pawlowsky & Jeff Weisenberg. Both were very knowledgeable and courteous. Negotiations were easy & hassle free. The car was obtained from another dealer and still delivered to me within 24 hours!

"

5 de dic. de 2015

Cory was courteous, knowledgable and respectful. For us, he was the primary 'face' of your dealership and it was a very positive interface.

William

3 de dic. de 2015

Outstanding Recall service. From starting phone call to final drive away nothing but courtesy. Michael Aston was just unbelievably nice and helpful to me. Actually enjoyed my visit to Stapp! Didn't mind the short wait. A wonderful experience!

Rick

24 de nov. de 2015

Jacquelyn went out of her way to ensure my repairs were completed on time and kept me informed every step of the way...excellent customer service!

Carol

19 de nov. de 2015

I was greeted immediately and checked in within about 2 minutes. I left to go to breakfast. when I returned an hour later, my car was ready, and it only took less than 5 minutes to get checked out.

J

15 de nov. de 2015

Jim watched out for an appropriate pre-owned Toyota. Called me on Thursday and I came up for a test drive. No high pressure, just a friendly and helpful sales person. The Rav4 hadn't even been through prep yet. Took the car home on Thursday evening, and to my mechanic Friday. All checked out well, returned it Friday to the dealership, and I picked up and paid for the car on Saturday. I had special requirements, as the car was purchased to use with my ham radio hobby. Everyone was very accommodating to my two requirements: a radio test and my mechanic's thorough check-out.

Michael

11 de nov. de 2015

Comfortable and productive waiting area, repair took the estimated amount of time. The service department met their commitments. That's all.

Russell

6 de nov. de 2015

Salesman was good. Bit young but not pushy at all. I would recommend. Took a bit for someone to help me. Kind of wondered around for a bit. Really worked with me to get to a deal.. bit of the cliche let me go and talk to the manager vibe.

Jeananne

2 de nov. de 2015

Willing to answer my questions and gave full and undivided attention to me when I was there. Aaron Skoff was most helpful in the sale. The service department is friendly and knowledgeable.

David

2 de nov. de 2015

Salesman (Timothy Knotts) was very professional and excellent to work with. He ensured that my 2016 Tundra was ordered correctly and delivered as schedule.

Brandon

2 de nov. de 2015

I liked that i was able to start the sales process over email and that when i came in, i had a relationship with the sales rep already and knew exactly what i was looking for and the price i was willing pay.

James

30 de oct. de 2015

After 2 years of trying to get pass. Airbag mechanism replaced due to a recall Orion helped me get it done. The only thing that needs correcting is the mileage listed as 119, 934 should be 111, 934. Thank you.

Diana

28 de oct. de 2015

Interstate Toyota has to be the best dealership around. I would not buy from anyone else. The service is excellent!

Leonard

28 de oct. de 2015

A noticeable improvement in your Service Dept. Since my earlier telephone call was unreturned I decided to drive to Stapp Toyota. After I arrived your service technicians responded very courteously and were able to replace my battery without the long waits for service I experienced in the past. Thank you!

Helen

28 de oct. de 2015

Service was prompt and I was given a full explanation of the service performed. I was greeted quickly, my car was "eyeballed" prior to service to identify any existing dents, marks, etc.

Andrew

27 de oct. de 2015

Tom Pawlowski was very professional and respected our budget and time. He was efficient and thorough with the paperwork and went the extra mile for us! I enjoyed meeting Art and having a real conversation with him.

Dana

27 de oct. de 2015

Jeff and Ryan worked to find us the exact vehicle we wanted and had it in hand very quickly meeting our right timeline. Ryan worked with us to get the paper work completed in our tight time window.

Luis

27 de oct. de 2015

Aaron Skoff was awesome, friendly and easy to work with. I was so please I already asked if he could meet some numbers for a Tacoma I would buy one in December. I have already refered 2 friends and my brother. Once again Aaron Skoff is a great asset to Stapp!

Alan

22 de oct. de 2015

Ryan did an excellent job of finding the 4Runner I wanted. He did it quickly without making any compromises. He got me a great deal on the price and on my trade in. Financing was a breeze and the paperwork took no time at all!

Rick

22 de oct. de 2015

All employees are very friendly ,Very helpful I would not go any where else. You are the Best dealership I have ever been to.

Beverly

7 de oct. de 2015

Prompt service when entering the facility. Well informed what would take place and about average time frame. I had an urgent matter and was worked into the scheme of things and not turned away.

Jeri

4 de oct. de 2015

Ryan was very helpful and friendly. Excellent service during the entire process. Facilities were very well kept. Bought a great car. Only complaint is that it had less than quarter of a tank of gas and they didn't offer to fill it up.

Wanda

29 de sep. de 2015

We love dealing with Art Stapp, we think of him as a friend and he in turn treats us fair. This is our third new car we have bought from the Stapp family.

Daniel

29 de sep. de 2015

Team was very understanding and accommodating about my misunderstanding of the Toyota Care package and "rules." Very much appreciated. All inspections and needs for service were thoroughly explained.

Leah

27 de sep. de 2015

Penny and Mark did everything they could to make sure I could get my vehicle on my own without a co signer. They also explained everything very well an answered any questions I had. Made the process very easy and quick.

Sandra

27 de sep. de 2015

I can always bring my dog with me and we just hang out in the TV room. It makes the wait go faster!

Zachary

25 de sep. de 2015

Bruce was extremely helpful, and sold us our truck on his day off. He followed up a few times, but was not pushy. Our experience at Stapp was painless. We gave an offer, Stapp gave a counter offer, and we were able to agree without any difficulty. Truly one of the more pleasant car buying experiences I have had. Thank you Stapp!

Janice

16 de sep. de 2015

Your service staff and techs are the best. Not only do you look for ways to save me money, you offer incentives (like free rental cars) for me to keep coming back to your dealership for service. Always keep me informed of where my vehicles status is on the repair. I love the fact that I can talk to the actual tech who is doing the repair on my vehicle.

David

11 de sep. de 2015

Your staff are always friendly and knowledgeable. You guys have kept us happy and loyal for nearly ten years now. Keep up the good work!

Chad

10 de sep. de 2015

The service department was very responsive to an odd noise in my 2014 Sienna's engine. They had me come in on a Saturday, and got someone to look at it right away.

Barbara

8 de sep. de 2015

Recall notice, rotate tires, oil change and checkup were completed just as I asked, and had the hatchback wiper blade replaced. On time service

Lawrence

8 de sep. de 2015

Both Penny and Louis were polite, friendly and helpful. Not in a rush. I felt like I was not only getting a great car but at a nice dealership too.

Frances

31 de ago. de 2015

We like the no pressure sales person (Travis) that we dealt with. We truly appreciated the day or so to think things over and that Travis and management worked with us to get a manageable situation that we could work with. We also appreciated the on line credit app and the patience Travis had with us through the whole process.

Myron

30 de ago. de 2015

Salesman was very knowledgeable and no "pressure to buy". He even suggested that we bring our "four legged" kids in (our dogs).

Heather

30 de ago. de 2015

Marcus was wonderful, was a joy to work with, answered all our questions, knew everything we wanted to know about the car, we never felt any pressure, the process was easy, financing worked with us on what we needed, everyone seemed to be enjoying working there, I love that it's a family business - the whole experience was smooth, easy and fun. We felt taken care of. It's a bit of a drive for us from where we live but we'll be back next time we need a car and we'll refer anyone we know there. THANK YOU!

Andrew

24 de ago. de 2015

Friendly customer service and knowledgeable sales staff. Willingly helped find the right vehicle and get it shipped to the dealer.

M. Nagy

24 de ago. de 2015

I have purchased 2 vehicles through Stapp and have the service on all of our Toyotas done there as well since they were located in Longmont and then moved to Frederick. There have been a couple of times where I have been told that I needed a new cabin filter. I never ended up replacing it, and now my multipoint inspections are coming up that it is fine. I never knew that cabin filters could regenerate. This past April I took in my Sequoia for the regular oil change and inspection. Everything was marked green on the report and I was told everything was looking good. My Sequoia was up for another oil change in August. I called Stapp Interstate Toyota and the receptionist tried to connect me with the service department at least 4 times and nobody answered. She finally got me to a voicemail where I left my name, contact information, what I needed, several days/times I was available for service thinking she would call me with an appointment time. More than 24 hours later and nobody had called me back so I called again. Someone was finally available to schedule an appointment with me. I brought my Sequoia in for its oil change and inspection. As I sat in the waiting room, the sales people located in the open corner office were quite vocal about a person that had purchased 2 vehicles that past weekend. Something had gone amiss in the purchases and the salespeople were loud enough that I could hear that they were annoyed by the customer. In my opinion, that was quite unprofessional. When I went to get my car, I was told that I had to sign off on a paper stating I was aware that the cords were showing on one of my tires and could cause a blow out soon. Once I got home, I pulled April's report to see what they had reported about my tires. All of the tire reports came up as green. In the small print, there was something about abnormal wear on the inner surface of 2 tires. If that was the case, why was it marked Green? Needless to say, when I received the email to fill out a survey, I was honest in my impression of them. Within a couple of days, Jacqueline contacted me to discuss my experience. She agreed that the sales people speaking loudly about customers in ear shot of other customers was completely unprofessional and that she would have that addressed. That was a good sign. She said that the service manager was not there that day and she would talk to him the next day and contact me then. That was last week. Jacqueline did not call back. So, last night we contacted her. She stated she had forgotten about this complaint and talked with my husband about it. We were on the way out the door and she said she would call back tomorrow (8/22/2015). So, today is Saturday and she finally just called. There were a million reasons why this was my fault and that they had been saying I needed tires since 2012, etc. etc. I had new tires put on in July of 2012. HMMMMM. I began to get agitated and she mumbled something about getting someone and then the line went dead. It is now 50 minutes since the line went dead and she has not called back making me think that to Stapp Interstate Toyota that my experience there means nothing to them. I will never go back there again for service or sales and encourage you to do the same. While my previous visits have not been as horrendous as this latest one, I have heard the salespeople talk about customers...sometimes nicely, sometimes not so nice. I have had inconsistent service reports...remember the regenerating cabin filter? It all came to a head this last visit. I truly believe that the past few years have just been an indication that Stapp is more concerned with getting money than producing good service and appreciating their customers. If other Toyota dealerships behave the same way, I am no longer surprised that Toyota no longer ranks number 1. Too bad, because I really liked Toyotas.

Brian

21 de ago. de 2015

Clint helped me secure a hard to find TRD Pro and he and Ryan accommodated me flying into Denver with a friendly airport valet service. Very honest and straightforward family business culture at Stapp Interstate Toyota. Great looking showroom, too.

Ralph

16 de ago. de 2015

Your dealership is a great one. From your service writers to your mechanics, you all work together to make my car service experience easy and pleasant. It has always been a pleasure to have my cars taken care of by Stapp. Other dealerships could take lessons from you--keep it up!

Hilarie

13 de ago. de 2015

The staff was extremely pleasant. The prices were verycompetitive. I had my car detailed. Never cleaner. I would definiitelyrecommend family and friend to this dealership.

Maria

11 de ago. de 2015

no sales pressure and Penny was very pleasant to work with. I was happy that you had our chosen vehicle (Rav4)with the extras we wanted on your lot. No waiting for delivery.

Michael

10 de ago. de 2015

Staff was friendly without being high pressure. Ron and Aaron were great to work with. I was made to feel comfortable in what could be a stressful time.

Tammie

6 de ago. de 2015

The time the staff took to help me problemSolve and give me advice and answer my questions. They climb right inside my Camry and show me how to whatever I'm trying to do

Alexander

5 de ago. de 2015

The people and Interstate Toyota have reinstated our trust in Toyota. I had some legal issues with another Toyota dealership in the past and made my mind to never buy Toyota again. My father introduced me to the family at Interstate and the manner in which they conduct themselves and how transparent they are with their customers in extraordinary. I will continue to buy Toyota, especially, through them. Thank you to all those at Interstate Toyota for your awesome service!!!!!

Caitlyn

4 de ago. de 2015

I love that you have your entire inventory online. I was able to find and compare items easily and narrow my search before I ever got to the dealership. Once there Ryan Leech was amazing and so helpful and friendly. I was able to find, test drive sign for and purchase my new car in the space of three hours, on a busy Saturday!

Megean

4 de ago. de 2015

Penny was amazing. she was really friendly and helpful, and when the car i test drove ended up having a few minor flaws, she was quick to see what she can do to make me happy.

Kirk

2 de ago. de 2015

Carol in the Service department is always very helpful and friendly. I've been going there for ~3 years for all my repair needs.

Michael

31 de jul. de 2015

Everyone is really nice when I come there. My salesman Lou is always welcoming. They have a nice waiting area.

Joseph

27 de jul. de 2015

I was very happy to have worked with Travis Cover. He answered all my questions and easy to work with. My wife and I also had 2 of our kids with us and he was very patient with them and us having to take care of them at the same time. The only negative was I felt glad to not have some of the other sales men there. Not all, but a few of them didn't seem quite as friendly.

Donald

27 de jul. de 2015

Penny is very easy to work with and knows what she is talking about. It was also a pleasure to see Art and Brion!

Melissa

27 de jul. de 2015

We had a wonderful experience and felt very taken care of. Jeff and Tom won us over with their great service.

Gregory

27 de jul. de 2015

Friendly customer service personnel. Knowledgeable in their responsibilities. Met me at my vehicle. Met with me in waiting lounge and went over work that had been accomplished and paid for it there.

Virgi

24 de jul. de 2015

Everything was quick, efficient and showed us exactly what was happening and that there was no problem with the noise that we had heard.

Deryl

24 de jul. de 2015

We really enjoyed our "visit" with Art Sapp and our new salesman-in-training, Cory Ibsen. He will do great. And we feel like we've know Art for 40 years after only an hour or so.

Alyssa

23 de jul. de 2015

The ability to schedule on the weekends at 8am is very convenient. The service associate was professional and nice. My vehicle was in and out quickly.

Mark

21 de jul. de 2015

I have been going to Stapp Interstate Toyota (Longmont Toyota) for over 25 years. There is no other dealarship I would take my 2009 Toyota Camry to for service work.

Paul

19 de jul. de 2015

The people are warm and friendly. They never push you orrush you into buying anything. They go out of their way tomake you feel at ease especially when signing you life awayafter you bought your car or truck.

Diane

17 de jul. de 2015

My service rep found a couple of coupons online for me and used them, which saved me money! This was wonderful!

Stanley

14 de jul. de 2015

Everyone that I talked to was very friendly and polite. The dealership is very clean and plenty of room in the waiting area

Steve

14 de jul. de 2015

Well....Dana Gibbs was a 1st rate sales executive and an excellent representative for Stapp Interstate. Also, it was a real pleasure meeting owner Art Stapp....and noting his genuine concern for customer satisfaction. Thank You.

Diem

12 de jul. de 2015

The dealership addressed the problem in my RAV4 that others did not notice. Thank you for taking care of my vehicle.

Rick

8 de jul. de 2015

That there was no pressure and that Louis really took the time to understand our goals and get us matched up with a car that met those goals. He was also extremely patient given that we had our 14 month daughter with us and she was screaming the entire time. He also went the extra mile to make sure we came back the next time to complete the training so we had everything we needed.

Steve

6 de jul. de 2015

This is the second vehicle I have purchased from Stapp Interstate. I am always treated fairly and everyone I have encountered was friendly.

Kristie

4 de jul. de 2015

The team is great to work with at Stapp. Ryan Leer was awesome to work with and made the whole experience really easy. I felt at home at Stapp and that goes a long way! They truly care about the customer and not just about selling a car!

Caryn

3 de jul. de 2015

Bruce is wonderful to work with. He makes the process easy and is very patient with a lot of questions. I have purchased three cars from him and my sister two. As long as I drive Toyotas, I consider him to be my go-to guy!

Illona

30 de jun. de 2015

very efficient and professional -- it's obvious that your company has been working on its customer service. Stapp has done all my service on my 2010 Prius since I purchased it from Stapp in 2009.

Heathe

30 de jun. de 2015

Looking for a specific used car (Toyota Venza) and was connected to Used Car Sales Manager, Casey Colbert.n As timing would have it, Casey just got a clean low-mileage Venza on the lot. We went to see him the next day to test drive the vehicle. Casey was helpful, courteous, informative..overall, tremendously sharp! He referred us to Ryan Leer, of Internet Sales, to manage the potential sale. Ryan felt like an old friend. He was helpful, cheerful, made me feel as though I was his only customer. He was able to tell me everything I needed to know and more. Upon commitment, together we made the sale process a fun time, therefore a great experience. I would recommend both Casey Colbert and Ryan Leer to my colleagues and friends and, okay, even strangers!

Lynn

25 de jun. de 2015

Nicole was very helpful with a question I had about rotating tires. And she explained the various items that were included in the service on our Rav.

Robert

24 de jun. de 2015

Service reps are cheerful and courteous. Everything is explained in understandable terms at the conclusion of the visit. Sales staff are courteous but do not take advantage of captive service customers.

Stephen

20 de jun. de 2015

I was late to my scheduled routine appointment and I was finished within 20 minutes of my arrival. This was the fastest oil change I've ever experienced here. And I was greeted when the service was complete by Ally to explain my vehicle's service numbers. I have always enjoyed her. She is an absolutely fabulous addition to the Toyota team!

Pete

17 de jun. de 2015

I was able to schedule the service and was able to get the vehicle in ~15 minutes early; work was done quickly and thoroughly.

Gloria

17 de jun. de 2015

The staff was extremely helpful and diligent with all the services that my car needed! Got me in and out in no time even though I was from out of town :) Great service!

Megan

16 de jun. de 2015

I worked with Travis Cover and he was fantastic! He was extremely knowledgable and very helpful. A pleasure to do business with!

Jerald

14 de jun. de 2015

People made eye contact and smiled and spoke to me very pleasantly. This is soooooooooooo appreciated and different from other establishments that want to stay in business.

Joyce

10 de jun. de 2015

I was greeted immediately upon arriving. They quoted my repairs first, gave me options. Waiting room clean, quiet.The girls up front work very hard.

Margo

6 de jun. de 2015

How you explain all the best test results and that I can give her my credit card with the iPad and take care of paying so quickly.

Raymond

5 de jun. de 2015

Carol the Service advisor explained to meet what to be done on the 10,000 mile service, and I also had a safety recall notice that was also taken care of. Once the service was complete Carol reviewed the Multipoint Inspection report..

Darren

5 de jun. de 2015

What I liked about my experience is that I was attended to quickly when I arrived by Dana Gibbs, and I like how relaxed Dana was about the sale. I was pretty aware of what I wanted and fortunately that vehicle was still available, however, Dana made the process very easy, and he was kind and respectful throughout the duration of the sale. Many thanks to Dana!

Rebecca

4 de jun. de 2015

I recently purchased a 2015 4Runner TRD Pro from Stapp. Ryan was extremely helpful with the ordering and purchasing process and made sure that I got exactly the vehicle I was looking for. I couldn't be happier with my experience!

Judi

3 de jun. de 2015

Service was friendly and I was informed as to what was going to be done on my car. I was asked if there were any questions I had and if I was satisfied with my appt.

D&R Clark

22 de may. de 2015

Happy Customers and wifey was very happy with the courtesy wash.

Terry Yanda

11 de may. de 2015

On May 7, 2015 you gave us this review: I came in for what I thought I needed, front brakes and rotors machined. I knew this since at high speed interstate breaking I was getting a lot lf front vibration...your tech sized up the situation and advised your very nice customer service person that my breaks were still well within tolerance and I simply needed rotors machined...I asked her to tell the tech thank you for his honesty...saved me some bucks and the car brakes beautifully! Thank you. Terry Y

Dennis & Tammy McMillan

8 de may. de 2015

So far we have nothing but good to say about Stapp Interstate Toyota. We have been treated with great respect and have actually felt like Stapp really cares about their customers. Quality of repairs is only 4 star for now since we are waiting for completion of a repair. We had a paint issue when we bought the vehicle and so far the process has been a good experience

RJBush

30 de abr. de 2015

Stapp handled my recall issues in a very helpful manner. When it became clear the issue was bigger, they made a loaner car available and made sure the repair was done right. Carol was super helpful and excellent with her communication. Couldn't be more pleased with the service.

Mary F.

30 de abr. de 2015

Only uncomfortable part of our experience was that the smaller priced items of service on the bill were not well explained. Time was extremely close to the time estimate for service.

Dennis & Tammy

28 de abr. de 2015

So far we have had a very enjoyable experience. We will be taking the truck in this week to have the clear coat bra put on the truck. Unfortunately we had a flaw in the paint that has been brought to the attention of the dealership. Stapp is very concerned about customer satisfaction so I am sure that this too will become a satisfying experience. With our current experiences we would definitely recommend Stapp to our friends and family. Thanks to Aaron for an enjoyable buying experience, he was extremely helpful and knowledgeable about the truck that we purchased.

J P Dunn

25 de abr. de 2015

The people are so friendly and helpful. We moved here last year and I needed a reliable place to service my 2012 Highlander. The quality of work has always been outstanding making Stapp a bargain for car maintenance.

JD

21 de abr. de 2015

I brought my vehicle in on Thursday for timing belt cover and water pump replacement. A loaner vehicle was ready for me and Nicole had everything in place. She kept me updated throughout the day and kept the vehicle overnight to test on Friday to make sure no leaks were occurring. I was extremely impressed with Nicole. She is courteous and exemplifies the meaning of supurb Customer Service. So far my car is running great which is why I am a lifelong customer of Stapp Toyota.

SusanC

21 de abr. de 2015

I had a very pleasant experience with Ryan in buying my new Toyota Camry LE. I am very happy.

DanM

3 de mar. de 2015

I am now a Toyota fan and specifically a Stapp Interstate Toyota Fan. I can't say enough about the service and level of customer care we received here. Aaron was awesome and Art Stapp was the icing on the deal. If you are even remotely interested in buying a vehicle, I HIGHLY recommend Stapp Interstate Toyota off I-25 at Frederick. You will not be disappointed.

Dave Edminster

2 de mar. de 2015

I've always experienced good service from Stapp Toyota, but my most recent service appointment was exceptional. Carol was excellent at explaining the specifics of the service (a 90,000 mile service interval, so not just a standard oil-change & rotate), how long the work would take, and arranging transportation for me while my car was being serviced. I've always been pleased with service at Stapp, but this latest experience was great!For what it's worth: to date, we've purchased multiple cars from Stapp (both new and used), and they've been the most pleasant dealership I've ever worked with. Believe it or not, I never felt any high pressure from the sales team, and the service and support has always been great.

Dan

26 de feb. de 2015

All services and needs for service have always been thoroughly explained. Very prompt and courteous.

Eugene Waara

19 de feb. de 2015

The service here is topnotch. Great customer service and courteous staff!

David of Erie, co.

9 de feb. de 2015

Took my older 4Runner in for a problem and was provided a priority list to choose from and did have to leave the vehicle there until parts needed arrived. While there took walk on the lot and saw a vehicle was I interested in. Later spoke with Bruce Harrington who assisted me with questions about the vehicle. After our discussion my interest in the vehicle increased and I subsequently decided to purchase the vehicle if the terms were right. Bruce made the process easy, expedient, and friendly, fair, and I ultimately purchased and was very satisfied in the whole process. Thank you for making the whole process stress free and very satisfying. Something that I in the past hated to do but after my experience with Bruce will look forward to in the future when purchasing another vehicle from Stapp Interstate Toyota. Once again my heartfelt thanks.

Mike

21 de ene. de 2015

I purchased a certified pre-owned vehicle from Stapp Toyota a few weeks ago. The entire experience at Stapp was excellent and probably the smoothest car purchase I've ever had. Everyone was courteous, professional and efficient. Dana Gibbs in sales was great to work with. If I buy a Toyota again, I will certainly go back to Stapp.

Pete in Golden, CO

16 de ene. de 2015

On Jan 15, 2015 you gave us this review: 5.0 /5Ron Dick was very knowledgeable of the Highlanders. I did my research before going to any dealers so I knew what I wanted. We discussed the accessory options available and he show me what they looked like by looking at the other cars on the lot. He also gave me recommendations on which options I should choose. It is great to find a sale consultant that "knows his stuff". I had a good experience with Ron.

Kirk Crookham

5 de ene. de 2015

I brought my 2008 Sequoia in for an oil change the morning of New Year's Eve without an appointment. Not only did the Stapp Service Department accommodate me for the oil change but they found a leak in my water pump and replaced it at no cost to me that day. The Stapp Service Team is outstanding and they ALWAYS go above and beyond what is asked of them. I won't have my car serviced anywhere else. Fantastic organization and they have earned my loyalty for years to come!

Don Hain

4 de ene. de 2015

Couldn't ask for a better experience. They worked with me to make sure I was satisfied.

cocg

10 de dic. de 2014

I have never been disappointed with Stapp service. Their customer care representative Jacqueline sorted out a misunderstanding with my extended service and maintenance contracts, and I was very well taken care of, with my 2010 Toyota. She really takes customer service to a higher personal level. Thanks.

Andrew Moore

9 de dic. de 2014

Easy buying experience. Came in at 7:00 pm. Test drove a Tacoma by 7:45. Settled on price by 8:15. Drove away by 9:00 pm - an hour after they closed! The sales staff answered questions and made it a seamless experience.

Larry G.

3 de dic. de 2014

I recently bought a toyota from this dealership. I was looking for a specific color and interior at the time they did not have one on the lot but Ryan located one and had it delivered within two days. He quoted a reasonable price and the sale went smoothly and quick . pleasant experience I would go back again.

Eileen

30 de nov. de 2014

I had a wonderful experience buying my car from this dealership. Dana was very helpful throughout the whole process, and helped me to find just the right car for me. I would recommend them to anyone.

Lynwood

24 de nov. de 2014

Haven't purchased a new or used vehicle in many years and was concerned over the procedure in today's world. Bruce at Stapp Interstate led me through the process and was extremely helpful at every step. Dealership is clean, friendly and professional. I would highly recommend it.

BoulderCarBuyer

20 de nov. de 2014

I recently bought a car from Stapp Toyota. The experience was seamless from beginning to end. The only complication was that they found and received my car so quickly I had to have them wait a few days as I transferred money to cover the purchase!

Tina F.

20 de nov. de 2014

I had excellent service last week for my Toyota Sienna. Nicole Duran in the service department has consistently provided the highest quality of service over many years. She has great knowledge but more than that, she is efficient, returns calls, tells me the straight-forward information about what my vehicle needs and is always kind and thoughtful. Nicole is the main reason I return to Stapp Interstate Toyota for my vehicle service.

Ray McL

18 de nov. de 2014

I recently bought a used Tundra from Stapp Interstate Toyota, and I couldn't be happier. John Law was my salesman. He not only found the truck that I was looking for after I emailed him my wish list, but he worked with me on the price. In the end I ended up with a super solid value. There was never a bit of pressure from John or anyone else at this fine dealership. When I was about to drive off with the gorgeous new/used truck, and it became clear that there was only one key, their service department had a new fob made up in about 20 minutes. The next time I'm looking to add to the fleet of my small construction business, I'll undoubtedly call John Law & Stapp Interstate.

DawneBG

13 de nov. de 2014

The staff at Stapp are just wonderful and very helpful. They got me in and out as they said they would. Each time I bring my car in for service it is a pleasant experience.

Andrew Cole

24 de ago. de 2013

By far the BEST car buying experience I've EVER had. My Wife and I went into Stapp Interstate Toyota expecting the traditional car buying experience and were blow away to discover how different Stapp Interstate Toyota is. 1st off they DO NOT have an F&I Departmant....we NEVER got passed between employees and Marcus Silva was fantastic and he did EVERYTHING for us! Since then we've visited the Service Department twice for routine maintenance which is FREE :) because of Toyota Care and the Service Department is just as AMAZING! They are fast, friendly and very patient with all of our questions. We are so thankful to have finally found Stapp Interstate Toyota and would HIGHLY recommend them to anyone who will listen!