Batista072680

23 de jul. de 2014

Excellent service .the personal is there to help you in every way possible also the attention is Incredible . Will continue doing business with them .thank you for everything

preenavarg001

22 de jul. de 2014

I bought a 2014 rogue from Fernando and i coulnt be happier with his service and patience with me. i love my new rogue. thank you Fernando

LizFiggie

17 de jul. de 2014

I had a wonderful experience at Star Nissan in Bayside. Lucas provided exemplary service and was a delight to share this experience with us!!Thank you Lucas and Star!

brianwill01

16 de jul. de 2014

Had a really good experience when I went too star nissan too purchase my Altima. Gabriel was great and I recommend him too anyone looking too buy a good car at a great deal. He took his time and walked me thru the whole process very politely . So I'm very happy with my new car thanks too Gabriel and Star Nissan .

chelseabove

7 de jul. de 2014

Humphrey was very helpful in helping me find the perfect car for me. He helped me weigh out my options and financial circumstances without losing patience. At first, I was looking at used 2008 Acura TL. After Humphrey introduced me to the Nissan Altima, I could not resist. It is a new car and its not pricey at all. I was very pleased with the ending results of my visit and the amazing customer service that I received.

SophiaRecinos

12 de jun. de 2014

This dealer has made an effort to make me feel welcome when I came in to purchase a vehicle. Great customer service could not be happier with my purchase. Thank You Star!

Bpettersen

10 de jun. de 2014

thank you so very much for making the purchase of my maxima so great! Lionel did an awesome job. This is the 4th Nissan he has sold me and I would not go anywhere else! All the guys at the dealer are such a pleasure to work with. Thank you all again and will look forward to getting a car soon for my sons.

ReginaldRaphael

2 de jun. de 2014

I called for an appointment. I was told by the female that picked up that I didn't need an appointment. I brought the car in because I was worried about the car that kept getting hot. I didn't want it to overheat. Jeff handled my case. I arrived in the afternoon and they said they would give it a good look. After about 2.5-3hrs, Jeff came out and said that they aren't finished but the car was safe to drive so I can bring my family of 5 home and come back early in the morning so they can look at it more "indepth" As I drove on the Grand Central, my car almost didn't make it to the Parson's exit. The car was running extremely hot and I couldn't stop on the highway. It was a snowy day and as it just made it off the exit ramp, the radiator cover blew and Antifreeze leaked everywhere. At that point I definitely needed a new Radiator no thanks to Jeff and Nissan crew that said my car was safe to drive. Long story short. All of the staff was full of it. Day 2 of repairs, They had to replace my Radiator (1000 job no thanks to them) they put in Non-Nissan components in my Pathfinder, they "FORGOT" to put in my Thermostat (Who the hell makes a mistake like that) so the car still ran HOT. Then they get an Attitude day 3 calling me a Liar as im bringing the car back to them. I wouldn't let my worse enemy go there. This guys are incompetent and wont even own up for what they did wrong

nafe

27 de may. de 2014

I purchase a 2006 rav 4, in march last year and I was charge a bank fee, when I call the bank there is no such thing as bank fee, that finance guy benny rob me in front of my face, so be aware guys. Now I know better. Because of benny I will never go or recommend any one there.

Chrism81

4 de may. de 2014

The staff at Star Nissan are second to none. They helped me and my girlfriend find the right cars in a timely manner. I received answers to everything, including services and warranty. The Finance person did not hassle us on accepting additional services and products which was a huge relief.

bigboss68

28 de abr. de 2014

I called up Star Nissan looking to get some information on all the incentives and rebates Nissan has to offer. I spoke to a young lady, Alicia, she was very polite on the phone and knowledgeable on how dealerships treat their customers. she assured me if I was to go to Star Nissan i would be treated with respect and honesty. How I would be treated after my purchase is important to their dealer and if i had any problems i can always rely on Star Nissan to help me. Its was like she had known that my last experience at my last dealer totally screwed me. They sold me a brand new lemon. The car had all types of problems, and the managers thought i was lying. I had them take the car to drive so they can see for themselves. They had my car for over a month after me having it for only 3 days. Anyways, speaking to Alicia was a pleasant experience. I felt comfortable talking to her, she had lots or personality over the phone. She made an appointment for me to come meet with her. She made sure I knew my way to the dealer and told me about the customer parking. I was so thankful, i didn't even think to ask, and we all know parking can be rough on northern blvd. Arriving to the dealer she came from her office and greeted me with a nice big smile, shook my hand and offered me coffee or anything to drink, which was very nice. It was also a big plus for me, i love my coffee. Alicia had me work with a salesman Joe. Joe was very knowledgeable sales man! I never felt pressure from him to make the deal. He was very honest (surprisingly). I am so happy I finally got treated with respect and honest people at a dealer ship.

Lucy1234

7 de abr. de 2014

Fernando was a great help when I bought my first car. He was patient and surprisingly honest. I'm not sure when I will get my second car but I will definitely go see him.

peppertire51

23 de feb. de 2014

Mark basso was an excellent employee and a wonderful person. I could recommend him to anyone.he is doing a good job he goes beyond expectation to help customer.

Delguy

1 de nov. de 2013

I didn't have a clue what I wanted. I kinda was just goin dealership to dealership trying to find the best deal on a car in my price range. I looed at the sentra and even took it for a test drive. The salesman was great and explained all the cool features the car had. I was very pleased by the time we pulled into the dealership. Bought the car and was able to leave with it 2 hours later. I will be back!

JohnTTt

1 de nov. de 2013

Buying a new car has never been a "user friendly" experience for me but going to Star Nissan and working with Lucus changed all that. I have always wanted a convertible for as long as I can remember and when I found out that Nissan had come out with an Convertible hybrid I was very excited but was still locked into my lease on my Ford Mustang. I went back to the dealership a couple months later and met up with Luces again and he was able to make the "numbers" work for me. Lucus was down to earth, direct, very honest and worked hard to get me an incredible deal.

yasmgue

30 de oct. de 2013

I am writing a little late regarding the unpleasant experience I have had dealing with Gabriel Rodriguez, sales consultant at STAR NISSAN, INC. 206-02 Northern Blvd. Bayside, NY 11361. I can understand if he is a new sales consultant and is not informed of all vehicle and finance information to have provided us with information at the time of questions. Perhaps even the training provided for customer service was not accomplished. And he being the middle person for my finance paper work, it was a lack of supervisory on your dealers part to allow such inconvenience to me. For the most part, I did my own research prior to going into the showroom. I not only had to reach out to Gabriel, after not hearing from him when he stated he would call regarding the vehicle order status, but for the finance paper work , I had to return to the dealer more than I needed to. On top of that, after the vehicle was delivered, I had to return window sticker because he forgot to retrieve it. All this back and forth was uncalled for, had he known what information he needed he would have made our experience smooth. Fortunately, we get to express ourselves through your surveyBUT even then your sales consultant had the audacity to call me on my cell phone and YELL at me for the score given, and hung up on me. I will make sure all of my friends and family are aware of the awful experience Ive had with STAR NISSAN and I will also make sure they think twice prior to going to ANY NISSAN for that matter.

ColleenKma

30 de oct. de 2013

I did not go in to purchase a car - only to look at the inventory of Nissan Rogue and Versa. I happen to pass by a 2013 Nissan Maxima (fully loaded) and was highly impressed. I asked to take a test drive. In addition to the car, my salesperson, Humphrey was AWESOME!!! He answered all my questions while keeping a professional, friendly way about himself and did not pressure me into a purchase. He ended up finding me a great interest rate to finance my purchase and explained everything in a upfront, straightforwardly fashion. He taught me everything I needed to know to understand and I could not be more happy driving my new 2013 Nissan Maxima.

DerrickK

30 de oct. de 2013

My first experience at Star Nissan for service was not a pleasant experience. I had received a call from their service manager Elliot who explained everything in detail and turned a very bad situation into a very good situation. I have been back to Star Nissan ever since for my service repairs and have not had a problem since. I feel they are trustworthy, take good care of my car, and don't try to take advantage of me. They are the reason I have bought two Nissans from Star Nissan.

JerryCa

25 de oct. de 2013

Wow great service! I love my new car and I got it for below sticker! I wanted a car to get me from point A to point B with good mpg. The salesman brought me over to view the sentra and explained in depth everything I needed to know, Everything!!!! WOW!!

CarlosS

24 de oct. de 2013

Wow what a GREAT dealership! These guys helped me so much. they took their time to make sure everything was right. The price they gave me was well under sticker. I also got a tour of the service deptartment and was very impressed. I will be back!

MaryN1

17 de oct. de 2013

I was treated with so much respect at star Nissan this week. I am not that good at buying cars without a guy with me. I left with a great car at a great price. It was easy and I will be returning to get my car serviced there as well. Most importantly I am over all very happy about buying the car I picked out. I didn't feel used at all. Love these guys!

DougR1

17 de oct. de 2013

I was very pleased with how I was treated here at Star. I went in and got the car I chose on-line in a matter of 2 hours. I knew what I wanted and the price I wanted as well. I have purchased a lot of cars for my family in the past 20 yrs and I was very pleased with the customer care I recieved at Star. I will be back next time for sure!

OmarPL

16 de oct. de 2013

I recently moved to queens from the Bronx where I hadn't owned a car in 10 years. Buying a car was a whole new process to me. I found out about star and went in to see what kind of cars they had availible. I needed an SUV to use to be able to cart around stuff for work. The morano was a great choice. The sales team was amazing. I was in and out in only a few hours. They took their time with me and I loved it. See you guys next time!

AliCk

16 de oct. de 2013

I was online and came across this site (dealer rater) and read the great reviews. I then contacted star to make an appointment over the phone to come in. I went down to star and met my dealer who helped me figure out what car would be best for me. I chose the Altima and they had one with all the bells and whistles I wanted. I was surprised. I left feeling great about the purchase and the help I recieved.

stewG

14 de oct. de 2013

I knew what I wanted to buy when I arrived. I found this dealers web site to be a huge help. I came in and got the car and was able to leave within 2 hours, driving my new sentra. I love the way this dealer treated me. I felt at ease and left very happy. I will be back to buy from them again!

KevinMews

14 de oct. de 2013

Great place to buy a car !!!! My brother in law recomended me to these guys. He said they are easy going, respectful, and loyal. I walked in and right away I felt I was in a good place. I haven't bought a new car in decades so i was a little nervous. I got the car I wanted and was in and out. No hassle at all. When I come back for service, I expect the same treatment. Again, great place to buy a car!

KerryTrant

10 de oct. de 2013

I havent purchased a car in a very long time. When I went to star, at first I had no Idea what to expect. My mother got her car there so that was the first place I checked. The selection was great. Joe was great. I found the car I wanted with his help and within 2 hours I drove off in my new Sentra! Very pleased!

KennyHeart

10 de oct. de 2013

I had a crazy week and the last thing I wanted to do was have to replace my wifes car which recently died. I had heard great things about Star from friends, so I went to check things out with my wife. I was able to look around without being attacked first thing by a salesman. Once I had an idea of what I wanted, Tina was able to find the maxima for me, that my wife loved. We were very satisfied with the service there. I will be coming back to trade my car in soon.

JoeCatalano

9 de oct. de 2013

After my car accident, I had to buy a new car very quickly. I went to Star Nissan first because I have heard great things about them. The customer service was exceptional. I felt very comfortable and never pressured. I was able to buy a car at the price I was looking for. I was in a car by that night and able to go to work the very next day.

BrockTynne

9 de oct. de 2013

I really usd to hate car shopping but when I came to star I felt so much more at ease. The salesman took his time to really explain everything to me. I bought a maxima and I absolutly love it and so do my friends. I was so happy to leave in my brand new car. Usually the pressure of the salesman kills the good mood of the sale. Not this time. He was wonderfull!!!!!

JessieCahil

7 de oct. de 2013

I wanted to buy a car for my daughter who is commuting to college. Something easy to maintain but not breaking the bank. We went with the Nissan Sentra. She got it in the style she wanted, the options and the color too. The monthly payments we agreed on were below what I was expecting. My credit is not so great but they found a way to make this deal work. The extra time spent to help us went a very long way.

TimothyHyde

7 de oct. de 2013

I haven't purchased a new car in over 10 years. I was looking for a safe car with a smooth ride. I didn't know what to expect. When I spoke with my sales person, I felt a lot more as easy. They explained the cars and which one would suit me best. I went with the new Altima. The different packages were able to be explained clearly. I did get my Altima with most of the options for a great price. I will be returning once my wife is in need of a new car. Huge thanks guys!!

CooperAtkins

2 de oct. de 2013

I loved the selection of vehicles they had when I got there. I was looking for a car with specific features I thought were going to be hard to find. I spoke with my salesman about prices and he was very fair about meeting me half way. Customer service was a 10! I felt great after I left with my new car!

JimJordan

2 de oct. de 2013

I chose the Sentra which I got at a great price. I got features on it that I didn't think I could afford. I am grateful for my salesman Humphrey.

alanklien

1 de oct. de 2013

I was very pleased with the service I recieved at star today. I was kindly welcomed in and told about all the possible options for the car I wanted

davidzconner

1 de oct. de 2013

I was very pleased with the service i recieved and look forward to coming back again in the future. I got the car I wanted at the price I wanted

JOHN4632

27 de sep. de 2013

I was enthralled by the great service they provided me. From the time I walked in, until the time I left, I felt very comfortable. They were not pushy and that made the car buying experience a whole easier and pleasant. I have recently recommended Star Nissan to several friends who are looking for a new car.

nissanfan2014

13 de sep. de 2013

In the market for another car again and after researching and filling out dozens of quote forms, only 1 dealer, this dealer, got back to me and it was within a day!!!! Plus they didnt jerk my around about my trade in value. Cant wait to pickup my new ride!

RLTread

12 de sep. de 2013

I brought my mother to this dealership to finally get a new car. A salesperson greeted us and was kind of demanding with his inquiries about our shopping decisions. While we browsed, we somehow got another salesperson (Meltser) that was very accommodating and gave us our space, but appeared when we had questions. All in all, the experience was a positive one, my mother is a proud owner of a new Altima and my drive back to CT was traffic free! I think it was meant to be.

JHoyt

10 de sep. de 2013

I bought my car here three years ago. I brought it in to the service dept. within the first year to have a routine maintenance check done. The service team was so accommodating and helpful, and one of the service advisors actually called me to follow-up several days later to see how everything was running! For the past three years whenever I need anything serviced on my car, the haul from Milford is worth it!!

JSCustomer

4 de sep. de 2013

This is the fourth time we have used this dealership to lease new vehicles (2 Nissan Pathfinders and 2 Nissan Rogues). During each of these visits, we have been treated very well. The care and friendliness have been outstanding. Each time we met with Joe, we discussed options, pricing, and a host of other things that were very important to us. The fact that Joe continues to maintain contact says a lot about him as a person and as a representative of the dealership.

lindy456

22 de ago. de 2013

Let me just say that as a customer, I am a tough. When my old car died I call just to inquire information on a Nissan Sentra. I spoke to Fred and he was very understanding and helpful to me. I continued to call him directly to ask questions and figure out the best payment plan based off my budget. He kept going back and fourth with the numbers, because I was making sure I could get a new car. I didnt want a used car, because personally I have not been very lucky with them. Fred didn't mind calling me back, or responding to emails. I am grateful to him because when I finally made a decision, he got me Theo to show me the car and finalize the deal. I ended up buying a Versa because it fit by budget and has amazing gas mileage which I love thank you so much. Your team was terrific, and I will recommend your Nissan Store. Very happy!! :)

Terrybarnes

13 de ago. de 2013

I had a great experience at Star Nissan! I have been struggling finding the right vehicle for a while now and my sales person Barry was extremely helpful. He answered all of the questions I had asked and gave me great honest opinions!! I purchased a 2013 Nissan Altima that I love!! I would definitely recommend them to other Nissan owners!!

BoTan

31 de jul. de 2013

Full of lies!!! Purchased a 09 Infiniti G37x S from sales person Richard Schultz at Star Nissan on July 05th. At the time of purchase I still have two months left on a 11 Camry lease. Richard told me I can return the lease early to Star Nissan and I WILL NOT have to worry about the damage (dings and dents) on the Camry as well as the last two lease payments on it. It was very convenient for me the way this deal was set up so I was willing to pay for the convenience. I paid $24,780 for the G37x S with just under 25k miles on it. It's NOT cheap! Sure enough after I picked up the G37 and returned the Camry I was happy and everything with the new ride. Then Toyota Financial Service comes chasing me for the last two payments on the Camry which I have already returned! Then I called up Richard at Star Nissan and sure enough I was then told: "the deal was to only cover the damages on the Camry and not the last two lease payments. You did not purchase a new car but only a used car so there's no way we will cover the remaining lease payment on the Camry." My lesson learned since it was not written on a piece of paper. Frankly it's not a huge amount of money we're taking about here but this lying game about "we will take care of it" then all of a sudden it's not part of the deal crap just pisses me off. On the day of purchase I went with a friend who used to be an auto sales person and happened to worked with a person who knows Richard and he still managed to pull this one off on us. Advise from me is don't go to Star Nissan nor Richard ever. There are plenty of other dealers out there I'm sure who can do a better job then this.

DLajcaj84

26 de jul. de 2013

Customer service was excellent very clean and comfortable dealership. I purchased a Nissan pathfinder 2013 Platinum premium and after being at 3 different dealerships this dealership found the car and had it ready for me in 48 hours. Barry was a amazing salesperson and his customer service skills are excellent. Great dealership and great sales team!!! I would recommend this dealership to everyone!!!

Rebcol1

24 de may. de 2013

My husband and I went to look at a 2013 Nissan Sentra and Altima. The salesman showed us both cars and we asked him to give us the price on each so that we could decide on one. He went to speak with a manager and when he came back he said they were busy and would have to call us to give us a price. Two months later we are still waiting for the call. Do they not want to sell cars? So we went down the street to Helms Bros and bought a C300! I guess they did me a favor by not giving me a price. My sister has also been waiting for 2 years for them to call her to schedule a test drive for a pathfinder. She bought her brand new Pathfinder at Koeppel. What is wrong with these people?

lostsoul043

23 de may. de 2013

I have purchase a car from this company not knowing that mr. livivngston has keep a copy of my documents and mr Livingston has purchased a car from this dealership and register the car without my consent.i have call the dealership to speak to the man in charge of this dealer ship but I didn't get any phone call back or no one in this dealership has gave me any answers to why this man has register a car under there noses wthout me being present...and no one has made no attempt for me or to speak to anyone in charge .

sonclo11

1 de feb. de 2013

Rude,sales people and manager when voiced my concern and problem they made jokes about it and said they had nothing to do with it.

quinten

19 de oct. de 2012

This dealer has made an effort to make me feel welcome when I come in for service. We have had some issues but each issue has been resolved to my satisfaction each and every time.

will2012

25 de sep. de 2012

Worse dealership ever! Don't waste your time, this place is a joke. Rude customer service especially over the phone. Kept on insisting for me to take my deposit back and kept counter offering me with accessories that I didn't need.Stay away from this place!

datikash

7 de ago. de 2012

This was my second experience with Star Nissan and I've had before far 2 Nissan cars from Cox Nissan and Koeppel, I was not too happy with my first experience, but my last experience was by far the worst. All I can say is: SCAM & SCAM&SCAM.Do not go there and be ready of surprises when you sign final lease agreement, they were so rude, I'm speechless.Do not go over there especially if they are offering early termination of lease.

terryjsun

13 de jul. de 2012

Outstanding sales and service department. I purchased my new 2010 Xterra in June of 2010 and have never regreted dealing with Star Nissan. I have all my service work performed at the dealership where it has always been a pleasure to work with their staff!This year it was my husbands's turn to purchase a new vehicle. He had been a Honda Civic, owner for over 15 years but is now is a proud owner of a 2012 Nissan Altima. His sales person, Theo was outstanding in all phases of the process as was Gus, Sales Manager. Thanks for the continued good service.

lawandorder

8 de jul. de 2012

Request for internet quote for Nissan Altima 2012, get email from Christine Mangione that out the door price for $17990, then get her call to confirm that this price is include every possible fees. And since it is OTD, so its mean pay that price, and take the car without any attachments. Before visit this dealarship, also get her call to confirm that I am visiting the dealarship as promissed. However, once arrived the store, the manager tell me that she is off, and not in the store. I was supprise because she has told me to ask for her. Then I show the email to the manager, that he immiditlly decline the price, saying that price is not include the taxes and other fees. I feel get cheat. Then later, they say, she must made mistake. Can you believe, a mistake, it is a case of internet business fraud. So contact FBI internet business Fraud team. I will do that. Those people have to be punished.

jduitama

15 de may. de 2012

More than just a dealership! My first visit to Star Nissan was back in 2009. I was looking to lease a new body style Maxima. Like any consumer I did my shopping around. I had probably visited about 3 other dealers in Queens. I was almost ready to give up and go with another less expensive model, until I walked into Star. To my surprise Star was able to BEAT all the other dealers. My sales rep was Lionel Benjamin, he was extremely professional and helpful, and most importantly got me into the Maxima I was looking for without any hassle. During the course of my lease Lionel kept in touch to make sure everything was fine with the service of the car. Even calling to wish me a happy birthday! So now at the end of my lease it was a no brainer to where I would be going. My wife told me to go to other dealers before I went back to Star just in case, and get some prices. I did, and it was the same outcome as 2009. Lionel once again Beat everyone`s price and again I drove away with my 2012 Nissan Maxima. I am proud to call Lionel my friend now, and not just some salesman. Star Nissan now has my loyalty when it comes to cars. Thanks again Star Nissan!

Gabyriley24

13 de may. de 2012

I used this dealership because it was close to where I live. I thought Ritchie was one of the best salespeople I have ever dealt with. Not only would I go back to him but I would recommend other people as well.

karkare

5 de feb. de 2012

thank you to the staff at Star Nissan for making my car buying experience a smooth and easy process. I have been looking at multiple dealerships for a Nissan Pathfinder with all the features I wanted yet still in within my budget. My sales man and the finance manager were extreamly down to earth and a pleasure to work with. I will be recommending this dealeship to others as I feel others should know that there is a dealership out there that is willing to work with you to get you exactly what you need. thanks again :)

S_farrie

17 de ene. de 2012

No complaints. The sales representative was attentive to the things i asked about. The price of the vehicle I was purchasing was okay. I hate haggling over prices so I am pretty much at the dealerships mercy, but did not feel like I was taken advantage of. All of my questions and concerns were adddressed by my sales man Jon. Follow-up questions a couple days later were also addressed in a timely manner. Jon returned my calls quickly and provided useful answers. The paperwork process did take quite a long time but then again I could of sped up that process if I had gotten pre-approved for the loan but come to think of it if I had done that I may not have gotten the greate rate Jon was able to get for me. So it all worked out for the best...Thanks

Nicklaus

1 de ene. de 2012

Hello Everyone,I have 3 words on this dealership: Liars and False Advertising.Liars: before going there I talked to the sales rep about the ad on the newspaper we confirmed everything he even told me that he will give me a 2012 version with same price offer with same equipment. I went there., Guess what? he said that is not the unit, I showed him their printed ad from newspaper he then started thinking and excused himself went to his so called manager took a while then went back said this ad is a MISTAKE.If this is a mistake why they didn't correct it?., been running for 3 weeks.False Advertising: These guys are sending ads for a week, with wrong information. Do yourself a favor stay away from STAR NISSAN!!! Don't even believe whatever ads they post on newspapers they will always deny it. THE AD IS A SWITCH and BAIT OPERATION! STAY AWAY!!! If you want to test them right now if you have the AD, try calling them be sure you record your voice conversation as a proof., then go there and ask the same unit you want.Info:Star Nissan206-02 Northern BlvdBayside, NY 11361Sales: (718)423-0500

finalou

22 de dic. de 2011

The service department for STAR Nissan is horrible. You purchase an extended warranty when buying the car and when there is a problem the "specialized mechanics" at the Nissan service center can't seem to produce what you are claiming has happenend in order for them to fix it. At an hourly rate of 106.00 per hour you would think that they could fix anything. They always have an answer to avoid fixing the concern. We have been going back and forth with the service department about a rattling sound that we hear in our 2006 Murano. Initially we were told to change the type of gas, we have changed the type of gas and there was still no resolution of the problem. They changed the catalytic converter twice because they said it could be to blame. Well it's not the noise is still rattling away I gave up on trying to have them fix the problem. Another problem is the passenger door in the front creaks which is quite annoying they repadded the door the noise continued. They said I had to purchase a new door because they could do nothing about the creaking of the door. Next problem the driver's seat, is cracked their response was that maybe we do not know how to sit on the seat. I contacted Nissan North America about this one but they said the manager from the service station indicated that the customer is to blame for the seat therefore nothing can be done. This whole fiasco took about 7 months to resolve with their final answer being I can purchase a new seat for 1600.00 dollars. Nissan I am sorry to say does not stand behind their products. When people ask me how I like the Murano I tell them and I am sure that the money Nissan would have spent to correctly fix the problems I had would have been less than the "advertising" they are getting now when people ask me for my opinion. Stay away not worth the headaches, buy American from now on.

azarett

22 de dic. de 2011

The experience was very good, no hard sells. I felt that my salesman Osiris was very genuine and gave us a great deal and personal attention. I would reccomend this dealership very highly. This is my second lease from Star and will definitly return in the future.

frannyg

22 de dic. de 2011

The overall sales process was extremely easy. The dealership is easy to access from all directions. Coming into the dealership was very comfortable. The salesteam was personable. The best part was my salesman Bill Werner. He was confident, knowledgable and informative. His style of salesmanship resonated with me and my family. The service once I purchased my Nissan Rogue has been wonderful. After this lease I plan on using Star Nissan for my automotive needs.

dlee921

22 de dic. de 2011

the agreed upon price prior to starting the paperwork was not the same when it came to signing. the final price was significantly higher.i chose to get the "remote engine start" option and was not told that they would take my actual key to install it into my car and tried to make me pay a few hundred dollars for a "replacement" key, which took hours of arguing.when i made an appointment 24 hours in advance to come in and speak with my salesperson about some issues i was having with the car, he was not present because he overslept. i had to wait 3+ hours for him to finally arrive.when i received my car, i noticed that one a/c vent was not sticking out and not properly set. when i brought it to the dealership, they tried forcing and twisting it back into place in front of me, leaving numerous scratches on the inside of the framework before they decided that it was faulty and needed to order a replacement part. although the scratches were not visible once it was replaced.in less than one year of owning my new car, it started making weird noises so i brought it to the dealer repair shop and found out that there was a huge crack in my engine. the dealership tried to void my warranty because they said the reason was that i had not gotten oil changes at the appropriate times and tried to make me pay thousands of dollars unless i could provide proof that i had gotten oil changes. i had to dig through almost a year of receipts and when i finally proved that i actually had gotten more oil changes than was necessary, did they finally agree that it is supposed to be covered under my warranty.i finally got fed up and got rid of the car in less than 3 years of ownership. i let the dealership know how unpleasant i was throughout this entire ordeal and vowed never to return.

Cbabe917

22 de dic. de 2011

they both took time out to help me locate a car just for me and the price and aswelln insurance.... great going.... very pleasant... i even referred my youngest brother to them both and he drove out with what he wanted and at a great price and of course the time and effect that they took out for us.... i would surely recommend more people.

kimlo

13 de nov. de 2011

Bad customer service.The salesrep even sent us to buy the cars from the other dealers! stupid!The salesrep. was very abrupt and did not even consult his superiors for any price flexibility or incentives.

Beattle

6 de oct. de 2011

This is my second vehicle purchased from star Nissan and both times the service has been great. During my first purchase the vehicle that was ordered for me was incorrect but hey everyone is entitled to a mistake and I truly was impressed at the manner in which this was handled. My salesman Richard schutlz was vert accommodating and helpful. No hard feelings and I will continue to spread the word about the dealership.

susiebell

2 de sep. de 2011

I give the Star Nissan team 5 points all the way for completely fulfilling great customer service, friendliness, quality of work, over all experience and price. They make you feel like at home and very welcome from the moment you walk in till the moment you walk out. Everybody was just phenomenal on the day I went to get my car and right away Gus found what would be best for me and my college commuting needs and for my budget. Will definitely recommend to everyone. I love my new car!

boat4life

17 de jul. de 2011

I went in to Star Nissan looking for a new, low priced Nissan Versa (the bottom of the line model appears to be extremely rare). My sales person worked with me to find a perfect very low miles used Versa, and to hold it to my very tight budget. In the end, I feel I got the perfect car, the service was great and friendly, the usual "back room" routine was not the least bit coercive, and I left feeling I had gotten a great deal and a great car. Other staff was also very friendly, making the entire visit a pleasurable and stress free.

noals54

9 de jun. de 2011

I recently purchased a new Rogue and worked with Fred Braswell on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Nissan. Every at Star Nissan is very professional Excellent customer service. My car buying experience was so easy!

countryman

7 de jun. de 2011

I just purchased a 2011 Altima from Star Nissan. The entire experience was very pleasant and stress-free. I found my sales person Lionel Benjamin to be very knowledgeable about the vehicle and his demeanor and professionalism helped with our decision as well. My wife and I appreciated his patience considering I was finishing out my GMC lease and needed a few weeks to get my finances in order before making the purchase.

Seacliff

26 de may. de 2011

I recently purchased a 2011 Altima Hybrid from Star Nissan. My sales consultant, Charles Chung, as well as the sales manager, Tony, were exceptionally helpful and personable. I was looking for a specific color hybrid that was not available that day at the dealership and they both did all they could to locate the hybrid which was achieved right away. Good phone follow through, Great guys, Great deal.

decal12

20 de may. de 2011

I purchased my 1998 Altima from Star Nissan and while driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me and my Nissan over the years and they have provided excellent customer service. That does not mean that there have not been a couple of slip ups, but they always do whatever it takes to correct the problem/issue. I rely on the quality of the parts and workmanship that they provide to protect me and my family. I highly recommend Star Nissan and plan to purchase my new Nissan from them.

Naomi Brooks

26 de ene. de 2011

In November/December, 2009, I was baited and switched on the price, lied to, and as a "compromise", I had to accept "add-ons" that I didn't need or want, and have never used since. I lease three vehicles every three years for the past 20 years from Star - NEVER AGAIN. My loyalty is not appreciated and I will not be abused by them again. My husband and I run a big office together, so we don't have a lot of time to waste at a car dealership, especially when it is an open-and-shut-deal. After getting a phone call to come right now, Tommy kept us waiting for two hours when we came to sign papers and pick up my car. When we finally got in front of him, he took every phone call and conversed with every guy that poked his head into his office. Then we had to sit there quietly while he completed papers for another customer! Finally, he changed our terms and lease price, and was horribly rude and condescending to us. I wanted desperately to walk out without the car, but my husband convinced me to stay and just get it over with. Instead of leaving the dealership in a happy state of mind in a pretty little red Sentra, I drove it one mile directly to my home, parked it and didn't even look at it for three weeks. I love the car, but every time I drive it I am reminded of "Sleazy Tommy" and his success at nailing me for a higher lease price (and unnecessary add-ons) than I and the sales manager had already agreed to.Congratulations Nissan! Good job at getting those few extra bucks per month for 39 months.For what it's worth: Star's Service Department seems to do much better in achieving customer satisfaction, at least in my experience.

skyvm45

14 de jun. de 2010

I had very bad experience over all, sales person is very disrespectful and mean. He changes the car price few times during the sales, he treat you like an stupid idiot. When comes to financing manger even worse than the sales person, I obvious qualify for 0% APR financing however he stated I only qualify for 5.99% for 36 months??? Wow..... after few exchanges and finally he admits I will qualify for 0% APR financing however I must to agree to purchase bunch of junks for around 4k...???? Stay away from this garbage dealership! waste of time ! time of the purchase was September / 2009

ykltc

21 de abr. de 2010

Purchasing a car at any dealership is not the end of buying process. you also need to service the car in the dealer's service center. I bought my 2002 Nissan Sentra newno problem and have taken it for service on a regular basis. long story short. the service technicians tell you there is something wrong with the car when there aren't any. for example, I had my brakes and rotors changed once. Cost me $400. 1.5 years later, they told me the same thing. I got so pissed off, I left. Afterwards, I went to a local mechanic in Flushing. I told them I needed to changethe brakes. They looked at it, and they told me they were as good as new.I really felt betrayed by the dealer's service center cause I placed faith with themNeedless to say, I never went back there for anything.Lesson to learn. If you go to Star Nissan service center, and then they tell you a story that you need to get this or that fixed and its going to cost you a lot of money. do yourself a favor, save your self some money, and take your car to another mechanice and get a second opnion. there is a VERY good chance that Star Nissan is overcharging you for unnessesary repairs or repairs you don't even need.

bluebirds15

7 de mar. de 2010

THIEFS!!Lies, Crooks. I have never had someone rip me off like them, just beware, do yourself a favor and don't even walk in. Part of my contract was for them to take over my old lease, which they never did and I got stuck with a huge hefty bill. I wish I had the time to take them to court, someone should teach them a lesson

Bird12

1 de dic. de 2009

True about bait and switch. I was quoted one price on a lease and had written agreement, then when I went to arrange to pick up the car even though I have excellent credit I was told because I was unemployed Nissan Financing raised the interest on the lease (BULL!!!!!!!). I was told by 3 other dealers Nissan does not do that. I got my money back and went with a Honda instead. Too bad the cars are good but the dealerships are so sleazy you get soured on the car and go with another brand.

fzhang

20 de ago. de 2009

I wish I could rate them 0. Completely agree with a couple of posts above "bait and switch". My fiance went by himself to pick up the car and work through the finances, they gave him 7% (he have excellent credit score and got 5.5% quote from HSBC 2 weeks before), but the bait is - if you purchase the extended warranty program, the rate is 4.29%. That's fine. But of course when he called me and I calculated the monthly payment, the number isn't what they said would be. (like someone posted here, I am a finance person and knows amortization and stuff). Then they switched to "the warranty doesn't cover this and that and you should upgrade to this", which is $700 more and the interest rate went up to 4.99%. After 4 and half hours back and forth, he eventually took it for "peace of mind" with the warranty and just tired of negotiating with them. So that's their tactics - wear you out and get confused with numbers since they throw so many different ones at you. I will never ever go back to that dealer and that sales person. I'd rather pay extra money to get the car at another dealer who is honest than dealing with these liars. These are the people who ruined the reputation for the entire car salespeople, of them I do believe some are good but destroyed by these liars. How I wished I read this board before I went to Star Nissan.

frank8989

19 de jul. de 2009

Ever hear of "bait and switch". They gave me "price and switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, bank fee, and taxes up front. This is what is stated in the contract. When I went to pick up the car, the finance officer told me that I should not put any money down and that I should work this into the payments because a credit score of 790 entitles me to .9% lease financing. Of course he is smiling and shmoozing as he goes through the new calculations. He gave me a new monthly payment with zero down. They must have thought or hoped that I was some idiot that couldn't add. Too bad for them that I'm in finance and understand present/future value, interest rate, and amortization calculations. They gave me a figure that would have equivalently increased my costs by almost 40%. Let's say from a $400/month payment to $550/month payment, which equals to about $6,000 more over the life of the lease. When I confronted the finance officer about this, the manager and finance officer, ganged up on me and told me that their costs have gone up. I waved the contract in front of them and told them that I have a contract that stated the payments agreed upon. They told me that the fine print on their contract allows them to change the price. Again, too bad for them that I can read. Here's a quote from a relevant portion of the fine print:"THE TOTAL CAH-PRICE DELIVERED LESS THE TRADE-IN ALLOWANCE SHOWN ON THE FRONT OF THIS AGREEMENT IS THE FINAL CONTRACT PRICE TO WHICH YOU AND I HAVE AGREED, AND, IF THE VEHICLE IS A NEW MOTOR VEHICLE, NO ADDITIONAL FEE OR CHARGE WILL BE IMPOSED OR COLLECTED DUE TO CHANGES IN THE MANUFACTURER'S LIST PRICE, OR CHANGES IN THE COST OF FREIGHT OR SERVICES PROVIDED BY YOU"Fairly clear cut iron clad agreement wouldn't you say? Basically, they can't increase your costs if their costs increase. I have no trade in, so, that doesn't apply. To me, it seems like outright fraud when they tried to structure the payments differently, thus, resulting in a 40% increase.On another note, the contract was signed in early May. They gave me 2 delivery dates which they failed to deliver. They gave me the excuse that it did not come in the shipment. Give me a break, in today's world of information at your fingertips, you can't track a $35K item? I friggin make a $10 purchase from amazon.com and I'll know if it's been shipped, what state, and what hub it's in. So, after 10 weeks waiting, numerous phone calls, showing up at the dealership over 5 times, and spending about 20 hours overall on this matter, I have no car and left them my deposit.In any case, it is out of my hands now. My attorney is looking into the matter for punitive and compensatory litigation. I am so pissed off that I've been jerked around, lied to, and having them attempt to defraud me that I would not even settle out of court. It's not a money matter anymore when they tried to defraud me. I want them to go to trial and admit their guilt. I'm sure that this has happened to many people in my area. Many of their consumers do not speak English as their first language, may be culturally shy, and do not know their legal rights. I'm sure they have been victimized and have preyed on other customers successfully.Oh yeah, just one quickieee... I'm suspicious of the "good" reviews. I'll just say that I think they may have a hidden agenda. I've owned or leased so many cars in my life and never thought about spending time to post reviews online.

bmakuski

26 de mar. de 2009

I purchased a used vehicle knowing that it had issues with the balance and brakes. The salesman stated that I could still buy the vehicle and they would fix all the issues that was wrong with the vehicle. They never stood good on their word and now I have to fork over over $1,000 to get it fixed. The salesman himself was sweet, but the managers were complete jerkoffs.

Madatstar

4 de mar. de 2009

Waste of time liar liar will lie to their mother bad salesmanship poor and disrespectful crew who all act like they are the big boss and can cut you the deal of the year poorly delivered vehicle thats as scratches who would want a new car with scratches hmmm no one! Management that will avoid you at all cost how the hell does a dealership like this one stay a float how is owned by a terrorist group or what buyer beware!!!!!!!

Butterfly

3 de oct. de 2008

Avoid this dealership, they will rip you off. We got a 8 % finance fee and was told we have to buy warranty, etch, alram and lojack to get in the low 5% APR. This is not true people. You already qualified for what is called a "buy rate". Usually dealers will bump you an average .75% but this place uses that excuse to charge you more. If they tell you that qualify for 10% but you need to buy all these aftermarket products in order to ghet 6%, GET UP AND LEAVE!!! You do not need that deal or even have to deal with this dealership or this brand of vehicle. THey tried the same thing on me and when I told them what I knew they tried to play it off with "ooo you brought a vehicle from us few years ago, discount .25% and ooooo there is another discount .25% this and that and your new rate is 5.75%" THEY ARE RIPPING YOU OFF. SOME OF THE SALESPEOPLE REALLY HAVE NO IDEA WHAT THEY ARE DOING. SERIOUSLY, ASK THEM WHAT THEY ARE SELLING. GO TO ANOTHER NISSAN DEALERSHIP. I actually do hope people read this and realize that this dealership is ripping people off. Etching is not $600 how they claim, and yes you can say no to a deal, you can have a deposit refunded by law, and yes a buyers order is legally not bidding. Wake up people and avoid this dealership. People like this should not be in the car business, its gives other decent salespeople a bad name.

tofumuii

4 de jul. de 2008

THEY PROMISED ME FOR A PRICE OVER THE PHONE OF A CAR AT A CERTAIN PRICE THEREFORE I BROUGH MY FRIEND THERE TO PURCHASE A VEHICLE. WHEN WE MET, WE SIGNED THE PAPER AND PUT DOWN THE DEPOSIT. WHEN IT COMES TO THE APR, THEY FIRST JACKED IT UP TO 9.75% AND WHEN ASKED IF HE CAN DO BETTER. HE GAVE ME A 7.75 APR BUT MUST COME WITH $6500 OF WARRTY SERVICE. WHEN I ASKED TO TAKE THE WARRANTY OFF, HE SAID HE COULDN'T AND ITS PART OF THE CONTRACT. WHEN I REFUSED TO SIGN FOR THE CONTRACT, THEY THREATEN ME THAT I CANNOT GET MY DEPOSIT BACK (WORTH OF 11,000). I WAS VERY VERY UPSET BUT THEY DID NOT CARE BUT TO FORCE ME TO TAKE THE CONTRACT BY LOWERING THE APR AGAIN TO 5.74% WITH $6500 OF WARRANTY SERVICE. THEY SAID THE CAR TITLE WAS REGISTED UNDER OUR NAME, AND IT IS OUR FAULT THAT WE ARE NOT HAPPY WITH THE CONTRACT. I NEVER FELT SO THREATEN AND UNAPPRECIATED BY A DEALERSHIP. THE SALE PRICE OF THE CAR WAS $30,400. AT THE END IT CAME OUT TO $48,000. WHEN I ASKED FOR A MANAGER THEY TOLD ME THE MANAGER WAS NOT THERE. WHEN WE ASKED TO COME BACK THE NEXT DAY, THEY SAID NO. AND THEY ALSO BELITTLING ME WHEN I TOLD MY FRIEND NOT TO GET THE CAR. THEY TOLD ME,"ITS NONE OF MY BUSINESS, I AM NOT THE ONE PURSHACING THE CAR, AND I AM RUIN EVERYTHING. I DON'T KNOW WHAT AM I TALKING ABOUT AND ASKED ME HOW MANY CAR HAD I PURCHASE BEFORE IN MY LIFE. " I WAS SO ANGRY I HAD AN OUT BURST WITH THEM. TRUST ME, DONT GO TO THIS DEALERSHIP. THEY ARE NOTHING BUT LIARS, THEY GIVE U A QUOTE FOR LOW PRICES BUT SOMEHOW THEY WILL JACK EVERYTHING ELSE SO EVENTUALLY THEY MAKE PLENTY OFF OF YOU. I FELT TERRIBLE TO TAKE MY FRIEND THERE. AND NOW THEY SIGNED A CONTRACT FOR 6 YEARS OF TOTAL $48,000 CAR WHEN IT WAS ORIGNALY COST $30,400. MY FRIEND WAS A FIRST TIME BUYER AND CLEARLY THEY WERE TAKING ADVANTAGE OF OFF. I HATE THIS DEALERSHIP SO MUCH AS LONG AS I LIVED IN THIS PLANET EARTH, I WILL TELL EACH AND EVERY PERSON HOW HORRIBLE THIS DEALERSHIP IS. OH, DID I MENTION THAT THEY WERE SO UNPROFESSIONAL THAT THE FINANCE GUY WAS SMOKING INSIDE THE SHOWROOM, IN FRONT OF US WHILE TALKING TO US? YEA, I HAD SUCH A BAD EXPERIENCE THAT I DONT EVER THINK I WILL PURCHASE ANOTHER NISSAN!!!

Barrys1318

10 de jun. de 2008

Best Price with no haggling and quick service at Bayside, NY. Star Nissan. Worst experience ever was Garden City Nissan in Hempstead. I can not imagine who hires employess at that location in Hempstead.

yonex1us

1 de abr. de 2008

They job is to find you a loan with highest interest rate....sad for customers

tfwilson

6 de dic. de 2007

I made the mistake of purchasing a 97 VW Jetta from this dealership. They assured me they would do right by me however cars over 100,000 have no warranty. I'm sure they where aware of that fact. I trusted them and I paid for it.

newyorkman754

4 de ago. de 2007

Star Nissan in Bayside, Queens was the best car purchasing experience in my life. I was confused to read two of the comments but I totally agree with the guy who gave Star Nissan 5 stars. The employees there took amazing care of me and no one could beat their price. John (the guy who sold me the Nissan) knew everything about the car and you couldn't ask for a nicer person. If you want to buy a Nissan I strongly suggest going to Star Nissan because as a customer, I couldn't be happier. The least I can do for them is try to explain how great their service was to me. I hope other people hoping to purchase a Nissan go to Star Nissan so they can have a positive car buying experience.

Mannynyc

22 de ago. de 2006

I went to buy a maxima for my momon a sunday, we worked out a price(and put down $1000 deposit) and the next days we supposed to get financing done. I wasn't able to go with her so she went by herself. She has tier1 credit, the financing person told her she got approved for a 11%apr and he can help her out by giving her a 9%apr and he will add $2500 for an extended warranty. I spoke to this guy on the phone, he was lying out of his ass. these people are very unproffesional and unethic. The sales person and the finace guy had jerked me couple of years ago at nemet nissan dealership, but the star dealership seemed to be worse by lying right into your face with out hesitation. I told my mom to just leave the dealership and we will apply for a loan seprate. I got a loan for my mom form captialone in like 10mins for 6.25%apr. What a difference. Never trust these dealerships, they stated they will give my mom a passive alarm on the car for free when it is a standard item on 2007 maxima's, if she signs the lone for 9% and the $2500 in warranty.