ColemanfamilyTX

14 de may. de 2016

We looked at several Hondas over 9 months and finally settled on. CRV. Despite our indecision, Gabriel was never frustrated and was happy to see us and talk with us about our options. The buying process was super easy! We got a fantastic deal! We will call him for our next purchase!

Dexter Hansford

28 de abr. de 2016

Great experience in this process from beginning to end. My salesmen were Mr. Nam Do and Gabriel Isaacs.

Happy in Spring, Texas!

27 de mar. de 2016

Gabriel made the buying process a very good experience for me. He was very courteous and knowledgeable about the Honda CRV EX. He was thorough in explaining the car and how it works. He was kind enough to help me set up my contacts with the car's phone system. He has even checked with me to make sure I understand how the features of the car work and to let me know to call him if I should need any help.

Tabatha Dansby

29 de feb. de 2016

If you want no Hassel sincere sales associates and an awesome financial team and great management then I recommend Sterling McCall Honda....I just purchased a 2016 Honda CRV Ex L model..so far so good....I like all the feature my car has to offer...great gas mileage as well...

Ali

11 de feb. de 2016

McCall Honda in Kingwood has never failed me, since 2005. Great salesmen and service/repair department. I bought my second car from them last Saturday and I am delighted with the excellent service I received again. My salesman was Gabriel Isaacs. He demonstrated a great understanding of what the car meant to me and was so knowledgeable and efficient. I will definite recommend McCall Honda of Kingwood, it was a plesureable experience again!

liakat Amin

28 de ene. de 2016

Gabriel Isaacs excellent salesperson very good Sterling McCall Honda 22575 Highway 59 North Kingwood, TX 77339

Annie

29 de dic. de 2015

We were approached by this sale guy to come and see the vehicle we were interested in (very high in demand with limited cars in city). Started off well, but when it came to pricing, he started acting really rude and pushy. You need to learn how to treat your customers before learning how to sell cars.

chops

17 de ago. de 2015

Sold car to someone else the day AFTER I committed a $500 deposit. I also felt pressured into filling out a credit application by the salesman. The process was not a pleasant experience. Will not recommend this dealership to any of my friends or future acquaintances. Obviously I did not purchase a Honda from this dealership.

LJP from Kingwood

29 de jul. de 2015

This dealership has provided excellent service from purchase to repair to a second and now a third purchase

Revasl

6 de jul. de 2015

I bought a mustang convertible and about 23 days later went in and traded it in for a mustang GT convertible from the same guy! He was great at working with us on a good deal and said this was definitely a first for him! Great experience!

Elizabeth T

4 de jul. de 2015

I found a car solely based on price and milage it didn't even have a picture. I contacted the dealer and was referred to Wilder Matute. He is the best he, honest and very knowledgeable. Wilder was able to answer all my questions. Best car buying experience that I have ever had. Not pushy and very professional. I will send all my friends and family to them and Wilder if he is available. Best place and people hands down!!!

usmc sniper

1 de jul. de 2015

As per Sterling McCall Honda Kingwoods request for my review, I can only categorize and review this business and the service we experienced as horrible and unethical! Sterling McCall Honda Kingwood ruined our transmission as they did not put the correct amount of transmission fluid back in our vehicle after a transmission service as per Honda guidelines. I have filed a formal complaint with Honda USA. If I could rate this dealership a 0, I would. This is my first review of Sterling McCall Honda Kingwood; a follow-up review will follow shortly upon submission of my formal complaint to the BBB, NHTSA, and the Texas Attorney Generals Office. I will provide a link so you may see my formal complaints and everything they entail. It is my opinion this dealership is unethical and run by a manager who has no integrity. Morally, I cannot and will not recommend this dealership to anyone. My recommendation to anyone who does business with this dealerships service department is to request all parts be saved for your review and to check all of your fluid levels before leaving. I will never trust this dealership again - they have more than proven to me they cannot be trusted. I typically do not write reviews but after learning an extremely expensive lesson, as this dealership and its manager do not want to take responsibility for the damage they caused to our vehicle, I felt I had an obligation to write this review. I do not want anyone to be subjected to the same type of horrible and unethical service this dealership and its manager have put us through.

Juan Zelaya

1 de jul. de 2015

It was a great experience and the sales woman was very friendly her name was Kassy Robles she was very sweet and very helpful with me finding a car and if you ever buy from here make sure to buy from her she's awesome!

Craig T

14 de jun. de 2015

My wife and I took my mother to Sterling McCall Honda to buy a good certified car. Upon arriving there, we were greeted by Wilder Matute. At first we thought he was a little young to be a salesman, but after hearing his presentation and noticing his knowledge of Hondas, we were impressed. Wilder answer all questions and was extremely helpful. His manager Tod Robinson backed him up and answered all questions and left no doubt we had come to the right place to buy a car. If my wife was ready to buy a car, we would have gotten one for her also. The whole process was worth the time spent. My mother got an awesome car and the finance portion of the sale was a painless event as well. The finance guy explained everything to my mother and was very patient and took his time to make sure she understood everything. needless to say, I will be binging my wife to Sterling McCall when she is ready to buy her car.

AngryCohen

31 de may. de 2015

I bought my first brand new car ever from Janice for my future wife and I. Well let's face it, it's more hers than mine. Janice was just as new as our car was to the dealership and she did a good job. We bought our 2014 Civic in November 2014 and 5 months later, and only 3,490 miles, we went in for a preventative oil change (free 1st one) because we are moving to Ohio this week and driving the car there. Their service express manager shows me an otherwise perfectly new looking tire on my car with no damage to it except a bubbling sidewall and tells me road damaged tires aren't covered by Honda and my vehicle is unsafe to drive. He then tells me I need a $160 new tire. I told him we never hit anything in that car hard enough to bow a sidewall. There's no tire scuffs or rim damage. He tells me the damage to the tire doesnt have to be visible for it to be road damaged. So after a LOT of argument, and him stating no other manager is at the dealership that Saturday but him, he drops the price to $140. Oh, and did I mention our turn signal camera ceased working properly on our new car as well? Yep. 5 months old and needing a new tire and electronic equipment failing in our Civic. New tire later. Driving the car Sunday, 1 day after the "NEW" tire is on it. Tire pressure sensor comes on. We check the new tire. The rubber on the supposed new tire is peeling off the sidewalls and inside the tire. Literally peeling. Going back on Monday to demand my money back and for them to make this right. I should have never been charged in the 1st place for a tire, and this shows the ones they are using are unsafe and defective. I'm going to be calling Honda corporate and lodging a complaint against this dealership and it's shady mechanics manager and cars. Apparently they are willing to lose a first time Honda customer by selling cars with tires that can kill them and then blame the customer.

JeloJade 0425

2 de may. de 2015

We purchased our very first high tech/top of the line car/pilot touring from sterling mccall kingwood and service is great, were been assisted by ms. Libby johnson a saleswomen and shes so kind and friendly person, she shown us patiently all the details and features of our new car, and felt like shes our own family then... Thank you so much ms. Libby and hope to see u again once we purchased our second car soon.

CurtA

23 de oct. de 2014

I drive in from Baytown, past many other Honda dealerships, to bring my Accord here. The reason is their top-notch customer service & competitive prices. They nearly always get me a rental if I need one while they do the work. Highly recommended if you have a Honda.

Iam_TheCaptain

20 de oct. de 2014

Buying process was fast, easy, and the sales staff was very welcoming and helpful. Even though the dealer did not have what I was looking for in stock, they looked around to their sister stores, found what I wanted and had it delivered. Very satisfied customer, WILL do business again in the future.

Kedra Mock

5 de feb. de 2014

I bought a 2011 Honda Accord July of 2013. At that time I was told the car was Certified, to discover when I went for service at another dealership, the vehicle was not certified. There was a gas in a tire when I bought the carhich I was told was cosmetic, but the service said it was a road hazard. The car has been certified since I purchased it but I'm not sure the certification was properly done, considering is been serviced over 15 times in 5 months. Brakes, rotors, ball joints, and most recently the alternator. This car has issues that I'm sure they were aware of but failed to disclose at time of purchase. I've spoke to everyone from the sales manager, shop Foreman, to the General manager, and their solution to this problem is for me to buy another car from them. I also referred a friend to purchase a car in August but as of February I still haven't received the referral... horrible service all the way across the board

1Kedra

4 de feb. de 2014

I bought a 2011 Honda Accord July of 2013. At that time I was told the car was Certified, to discover when I went for service at another dealership, the vehicle was not certified. There was a gas in a tire when I bought the carhich I was told was cosmetic, but the service said it was a road hazard. The car has been certified since I purchased it but I'm not sure the certification was properly done, considering is been serviced over 15 times in 5 months. Brakes, rotors, ball joints, and most recently the alternator. This car has issues that I'm sure they were aware of but failed to disclose at time of purchase. I've spoke to everyone from the sales manager, shop Foreman, to the General manager, and their solution to this problem is for me to buy another car from them. I also referred a friend to purchase a car in August but as of February I still haven't received the referral...horrible service all the way across the board

PV BETA

6 de oct. de 2013

Just bought a brand new 2013 Accord Sport Black on Black on 18" wheels. The service I receive from the senior sales rep to the finance were the best and very helpful. The gas mileage on the accord is the best. I will recommend Kingwood Honda to go my friends any time.

CarFan3

22 de jul. de 2013

I find this dealership to be a very great place to go for service. The employees are the nicest people you'll ever meet. the quality of their service is outstanding, and the service was done relatively quick. i recommend going to this dealership to everyone, you will not be disappointed.

Howiekat

16 de jul. de 2013

I started bringing my Honda Pilot to Sterling McCall Honda several years back. I actually purchased my vehicle from Goodson Honda (now called Honda of Spring) back in 2008. I had a very bad experience with service at Goodson, so I started bringing my vehicle to SM Honda. I have had nothing but good things to say about Sterling McCall. Peggy and Thomas have both been very helpful. I have even e-mailed Peggy several times and she has always been quick to repond. I would definitely recommend Sterling McCall Honda to anyone looking for great service. All working in the Express Service greet you with a smile and welcome you. And when the service is finished (usually oil change), they will wash your car and vacuum too!

Bob Fitzsimmons

9 de jul. de 2013

I have bought my last 4 vehicles online. I simply cannot find a great deal in Amarillo, TX. I found a vehicle on Autotrader and immediately called to confirm it wasn't one of those bait and switch scams (3 previous dealerships I called were just that). Bob went and put his hands on it. I asked Bob to meticulously describe the vehicle as if he was about to fly 450 miles to purchase it himself. He did exactly that. He personally drove to the airport to pick me up. He even filled the tank to start me on my way home. This car was in even better condition than I had hoped. It was a couple thousand less than anything else comparable online and several thousand below retail. Gregg in Finance was pleasant and didn't try to force a bunch of extras on me. These are a great bunch of guys. If you are going to make a used vehicle purchase in the Houston area, give Bob Fitzsimmons a call.

suprcharg

9 de jul. de 2013

I have bought my last 4 vehicles online. I simply cannot find a great deal in Amarillo, TX. I found a vehicle on Autotrader and immediately called to confirm it wasn't one of those bait and switch scams (3 previous dealerships I called were just that). Bob went and put his hands on it. I asked Bob to meticulously describe the vehicle as if he was about to fly 450 miles to purchase it himself. He did exactly that. He personally drove to the airport to pick me up. He even filled the tank to start me on my way home. This car was in even better condition than I had hoped. It was a couple thousand less than anything else comparable online and several thousand below retail. Gregg in Finance was pleasant and didn't try to force a bunch of extras on me. These are a great bunch of guys. If you are going to make a used vehicle purchase in the Houston area, give Bob Fitzsimmons a call.

Momma4

3 de jul. de 2013

First of all I need to point out that if I could have pulled my review a while back I would have done that. I was told by the site that although the review cannot be withdrawn, I could enter a revision. As stated in my original review, this is the second vehicle I purchased from this dealership. I went back because I liked my salesman, I liked the Sienna that we had purchased, and I liked this Sienna and its price that were advertised on autotrader.com. I questioned the emission sticker, as the carfax reported failed testings by Sterling McCall. I was told that it is illegal to falsify the stickers. The latch on the power door was stuck when I went to test drive the vehicle. The dealer had to mess with it to get it to release. The power-door was not working at all. This is a common weakness in this model and very expensive to fix. Because of this, I repeatedly got assurance that it would be taken care of. Upon signing the contract, I was sold the bronze warranty and again I needed assurance that the door would be covered. I was told, at that time, "bumper-to-bumper". I was also given 2 key fobs that did not work. That night when I got home, my daughter had the door latch come loose in her hand and the check engine light lit up the following morning. I called with concerns and was to discuss them when I went in that night to turn in trade in papers and finalize everything. I said to the same finance agent, "bumper to bumper right?" And the response was "well no but you have good engine and good transmission, isn't that good to have that security?" I returned to sales and finance "honored" the door being repaired by increasing the warranty to gold. At my first convenience I went for repairs and $300 later (diagnostics and deductible); I'm told that the door, the fobs, and the check engine light were not covered. The check engine light was an emission item (charcoal canister) and not cheap to repair. I called Sterling McCall and they (finance) again "honored" the promise by increasing the warranty to platinum. I waited, to ensure that the warranty may be honored after refusal. I wanted to pursue the repairs prior to taking a trip. I made several calls and sent e-mails but the response was slow. After making an appointment to take my vehicle to Sterling McCall for repairs, the responses were immediate. It was then that I was told that the repairs are still not covered. I was faulted, by Todd, for waiting so long and expecting them (sales) to put any money into it nearly a year later. I do not live close and needed my car daily for work. Regardless, the repair request never changed and I was even willing to let the door fobs go, an $850 cost. I was told, by Todd, that if an outside mechanic he knew could fix the door and the canister cheap he'd then consider it. After a reminder and a months lap of time, I am guessing that that too was an empty offer. Facts are as follows: The power door not only did not work, the sensor for the dash light was disconnected inside the door. This was pointed out on the first repair visit. The Texas Commission of Environmental Quality flagged me from renewing my plates as there had been suspicious activity regarding emission testing of my vehicle. There were dates and times for repeated failed emission tests done by Sterling McCall after the date of the sticker. This was lifted on my behalf but my car still cannot pass emissions. And, JS from Humble, my trade in value was also decreased from the original quote, prior to signing. I went there because I felt so fulfilled the first time I purchased from them. Even the gentleman that handled the financing the first time was genuine. The salesman could only offer what was approved through management. No I wont be returning to Sterling McCall nor will I be recommending them to anyone.

JS

28 de may. de 2013

We had a horrible experience at Sterling McCall Honda. The salesperson insisted we tell him how much we owed on our trade-in before giving us a trade-in offer. We declined, asking that we receive a market value based offer. He went away to speak to his manager, then returned with a smug sneer and said, "I looked up how much you owe, and we'll give you 500 bucks more." It was unbelievably rude and arrogant. We would strongly recommend that someone looking for a respectful experience look anywhere else before looking here.

A loyal customer

12 de may. de 2013

Since purchasing a 2005 Honda Accord, I have had all my servicing performed at Sterling McCall Honda in Kingwood, TX. I have given the dealership top marks since I have never had a complaint about its customer service. Yes, on occasion I've had to wait longer than I anticipated for the repair/service to be completed, but on each occasion that this happened, I was kept informed about the delay. After eight years of service, I recently returned to the dealership to purchase a 2013 Honda CRV. Keep up your good work Sterling McCall! It keeps customers coming back.

FrankC

16 de ene. de 2013

I found a used Honda CPO on cars.com, negotiated the price, and traveled to the dealership to see the car, test drive, and if all was well buy it.The supposedly CPO car "150-point mechanical and appearance inspection and reconditioning" looked as if it had been in an accident. It had paint chips all over the rear bumper. There were scratches, dings and dents all over the car. There was a major dent and scratches over the driver side rear wheel. It was a complete waste of time - the car wasn't even close to the claimed CPO standard.When I told the salemsan I wouldn't purchase the car and he had wasted my time claiming it was CPO, he told me I had wasted his time because he had to show me the car I wasn't buying. What?

Faceygirl

7 de dic. de 2012

Imran was excellent!! This was my first time buying a car and he made the process so easy. He worked hard to get me the best interest rate, better than my bank. Josslyn walked me through the steps and took the time out to follow me home to drop off my old car. This is by far the best dealership in Houston. This is definitely the place to go shop for a car, hassle free.!!

likemycrosstour

18 de jun. de 2012

We arrived at this dealership late Friday evening and were greeted by Michael. He was very polite and courteous. Michael invited us inside where we visited and discussed the features we were interested in. He located what we wanted and brought it over by the office and gave us a detailed tour of the automobile and the features. After a brief discussion negotiating our price point we met with Kurt who stayed late to take care of our financing needs. My wife and I agree that this was the best experience we've had in purchasing a new vehicle. Both our salesperson (Michael) and the finance manager (Kurt) were very personable and took great care of us. We'll be back when we need our next vehicle.

kbourg

24 de jul. de 2011

I had been researching on the internet for about 6 months, and decided between the Honda Fit & the Nissan Versa. I drove the Versa first, and decided to wait another few months before replacing my ancient but running Nissan. Then I just happened to stop in to look at the Honda Fit. I was pleasantly surprised at how roomy it was inside. Alonzo was great, very helpful and did not pressure me at all. I really liked the Fit that I had drove, it had everything I wanted & was actually less expensive than the Versa. Before I could leave, Nam came over and I ended up filling out a credit app...There was a bit of pressure from Nam...but that's his job, and he was still friendly & nice, and I could have said no if I really wanted to. I had other errands and left, but got a call back from Alonzo about an hour later with my financing approval. I went back in and within 1 1/2 hours, was driving in my new car. Matt in financing was very nice and efficient and explained the "extras" to me with no pressure. I plan to drive this car till it falls apart (my previous car is 17!), but I would definately come back to this dealership and recomment it to anyone who asks.

PhotoGirl5

23 de jul. de 2011

Matt is a wonderful salesman. My husband and I found him very nice, friendly. I wanted to buy from this dealer. Unfortunately, the sales manager (Nam Do) squashed it. I told them that before I was completely sold on a Civic, I really wanted to drive a CRZ because it looked like exactly what I wanted. They got a great civic in (perfect, for a civic), but I wasn't entirely sold without driving a CRZ. It was just a lot of money for a civic. I told them that, and Nam said that they couldn't tell me when they'd get a CRZ and that if I liked the civic then I'd better buy it fast because they couldn't guarantee they'd get another like it anytime soon. I felt very pressured. I asked if they could get a CRZ from another dealership for me to drive, and they wanted to charge me a transport fee. I'm not paying a (most likely) $400 fee to drive a car when I can just drive across town and do it there! Found the CRZ across town and bought it there. Love the car. Shame the deal had to go like that.

twhouston

1 de jul. de 2011

I shopped online for the Honda Accord coupe with the features I wanted. Alonzo Allen, the internet sales rep at Sterling was very responsive to my requests. When I stopped by the dealership to look at the car, he was very straightforward and friendly. One of the reasons I went to Sterling McCall was the positive reviews I saw on DealerRater, relative to other dealers who were closer to my home, but who got lower reviews. Everyone at the dealership was great to deal with, confirming the good reviews I saw on DealerRater. The sales transaction was smooth. I may have paid more than I had to, but for the pleasant experience -- no hassles, no bait and switch, no games - I don't worry about it. Once we agreed on price, they quickly processed the sales and finance paperwork. All in all, it was a great buying experience. I would go there again.

dhaag

2 de jun. de 2011

We have purchased all of our vehicles from this dealership because of the way we were treated. Tehy gave us the best price, close to home, no presure, and they had what we wanted on the lot. I would recommend Larry Davis as the sales person to use and Sterling McCall as the dealership to use if you want the same service we received.

sheilabryan

2 de may. de 2011

This is the 3rd car we have purchased from Sterling McCall. The reason? Great service, great cars and great prices. We've had wonderful cars and terrific service from the Service Dept. when we took them in for their regular check ups. We highly recommend this dealership to all looking for the best experience.

ecblount00

4 de abr. de 2011

Very positive experience from initial conversations with the salesman (Jarvis), to meeting with the sales manager (Todd), to completing the paperwork (David). This dealership was over an hour from my house, so I (after previous bad experinences with other dealerships) was reluctant to make the drive, counting on the dalership to 1) have been honest about the condition of the vehicle, and 2) stand by the verbal commitments made over the phone. In this case, they get very high marks on both counts. Next time I am looking for a vehicle, i will start with These guys.

Dan Benda

30 de mar. de 2011

I have bought a number of new cars and it has always been a difficult experience, At Sterling McCall the employees I dealt with went to every measure to make my new purchase enjoyable. I had a great experience and will go back there for new car needs in the future, everyone was friendly and very easy to deal with.

killer2few

29 de mar. de 2011

Wow where to begin ..These guys were great..honest men with great personal touches that made this car buying one of my favorites. I'm a Christian and it was a breath of fresh air to see Men of faith working to help me out.I would highly recommend buying from one of these three men. Thanks for all your help guys! GOD BLESS YOU ALL

jbarrington9092

22 de mar. de 2011

We bought a used car and they took care of every detail from the great price to making sure it ran perfect. Customer Service was excellant! Mr. Harper was a great salesman and we will check with him first the next time we need to buy a car. Thank you for making our experience great and the car is great!!

sonyagass

14 de feb. de 2011

The internet sales rep, Alonzo Allen, did a great job of presenting options during my decision process.He not only represented the best price, he helped me understand hidden charges in other bids. He delivered as promised.The process of actually purchasing the product was painless and no surprises.

lk_munson

10 de feb. de 2011

The great people in the used car sales department expedited the process for me so that it was as painless as possible. This was the best car buying experience I've ever had. I was literally driving off in my newly purchased vehicle in two hours. Everyone I encoutnered was extremely helpful.

redtbirdgirl

1 de feb. de 2011

Larry Davis is the Sales person who sold me my new Honda Civic. I had pondered the thought but really had no idea that I was ready to purchase a new car and truthfully, I dreaded going to a dealer and having all those salesmen approach me. Past experiences with car salesmen and dealers have ranked right up there with my worse nightmares. That is one reason why I kept my old car for so long. I guess that is also why I decided to do some online shopping. I spoke with the online manager and then with Larry. It was nice that when I went, I could ask for Larry Davis by name and he (and only he) promptly came to meet me at the front desk, how professional. I had never bought a "foreign" car before but I had heard from many friends about what a great car a Honda is. I was very curious.Still skeptical and wanting to avoid any "high pressure sales pitch', I told Larry up front that I was not an easy person to do business with. Still, he was courteous and patient. He took time to explain the possitives about being a Honda owner. He knew his product and turned out to be the perfect salesman for me. He did not pressure me in any way. We agreed on a sales price and a price for my trade-in, both very fair. In past times, this part of the transaction usually left me angry and leaving the dealership, swearing that I would drive my old car until the wheels fell off. Then, Larry sent me to David in finance and this was also a good experience as it did not take the hours I had anticipated. Actually, it took about an hour, if that.I traded in a large luxury car and expected to have withdrawals about going from a big car to this small one but decided that if I was going to buy a new car my first priority would be to save gas, comfort would not be a key factor. Just one more pre-conceived notion. The car is very comfortable and fun to drive. At my age, I can use all the "fun" I can find!In short, car purchasing does not have to be the most dreaded thing in life. I think that the personnel of a dealership exemplifies the dealer you are doing business with. That probably goes for every aspect, including the service dept., which I have not had to use yet.

fl1059

31 de ene. de 2011

I would like to thank Carla Jones and the staff at Sterling McCall for the great service I got when I purchased my new Honda Civic. I did everything over the internet and had no problems at all with my purchase. I told my family about the great service I got and my Mom purchased a new Civic from Carla the next week.Thank you again for the great service,James Fleming Jr.

amcabu

9 de ene. de 2011

Our experience with Carla was great; we originally wanted a Pilot but quickly realized that was out of our price range. She was gracious and helpful in helping us select a perfect CR-V that turned out to be better suited for us anyway. However, the horror began with Paul, the finance guy. He began his finance spiel by trying to subtly tack on extras to the overall cost of the car--most people would not even notice if they did not pay very close attention. When I began telling him no, no and no, that is when he began to become very aggressive and strange. He argued with me that Hondas are no better than Fords, that I might as well buy any other car, and continued to insult the Honda brand--ironic, no? We came away from the finance experience with what we wanted, but only because I stuck to my guns. Paul was...strange and he obviously doesn't like Honda.

jlturney

23 de dic. de 2010

Darryl was awesome. He took care of me and my van problems. When I arrived to have some warranty work he was on vacation. There was a problem with the seal on one of the sliding doors. The service adviser there didn't understand the problem. They called Darryl and he came in from his vacation to make sure the problem was fixed. This means a lot to me. Problem was fixed. My family loves our van and we love Sterling McCall.

bwhite2323

12 de nov. de 2010

They excel in customer service. This is my second vehicle purchased from Larry Davis and he is easy to work with, very friendly, and the approach is LOW pressure. That's the way I like it! The follow up - license plates, callsto be sure the car is running well,etc. are prompt and friendly. It's a great place to do business.

Waldo

4 de nov. de 2010

Purchase was internet sale. The salesman was very helpful, the problem was with "Corporate Policy" We took in a Bank Draft/ Cashier cheque and were told that title would not transfer for 10 days while it cleared. This is not a cheque and funds were already withdrawn from the account. We tried to find an HSBC bank to cancel it and get cash but they seem to have closed in Houston. We asked the dealer to take it to their bank to cash, but Corporate would not allow it. We had to have a wire transfer done to Honda corporate and wait while it was acknowledged. Luckily we had enough funds to cover the purchase price twice. It took 2 days to purchase the vehicle and we had to cover Corporate's $20 fee to receive a wire transfer. I suppose they wanted a suitcase full of money.

jhavey

23 de oct. de 2010

The Sterling McCall Group and Sterling McCall Honda are a pleasure to work with. Wayne Russell is a very professional salesman. I have purchased two vehicles from Wayne and Sterling McCall Honda in 3 years. Both transactions were handled in a very professional manner, and the commercial portion of both transactions was extremely competitive. I returned to Sterling McCall Honda for the second Accord due to the professional and competitive deal I received on the first Accord. They didn't disappoint me on the replacement vehicle.The Finance Department and Service Department were also a pleasure to work with during the financing of the vehicle and the follow up service work to install additional options. I would have no hesitation in recommending Wayne and the Sterling McCall staff to other people considering a purchase or lease Honda.J Havey

cdkubsch

8 de oct. de 2010

We had a great experience with purchasing our new 2010 Honda CRV from the initial contact, Alonzo Allen all the way through the visit with your person, Paul Christian, in Finance. We had been in an accident which totaled our 2009 Toyota Venza a week prior to our visit to the dealership to begin our search for a replacement vehicle. I had seen a Honda CRV online which I was interested in and we were there for that purpose. I asked about the vehicle I was interested in and Alonzo Allen found the exact car I had seen, brought it out for our test drive and within 2 hours, we had bought the car and were driving away in our new purchase. We so enjoyed the experience that I had to write you about it. Alonzo is well-versed and professionally trained that he was able to answer every single question we had abotu the car of our choice. Paul Christian in the Finance department was equally helpful and professional in performing his duties that we came away from the experience feeling like we had met a new friend and all our concerns about finance decisions were handled in a flash. We learned that we have much in common with Paul from our backgrounds and dealing with him and talking with him was indeed a pleasure. Our transaction seemed streamlined and we were driving away in our new vehicle in record time and with smiles on our faces. We have received 3 or 4 follow-up phone calls from Alonzo Allen about our new car to see if we had questions or needed information and were reminded to call him if we needed to anytime. I whole-heartedly recommend this dealership, its sales personnel and finance personnel without reservation.

pccurtis

4 de oct. de 2010

I have just purchased my 4th Honda from Sterling McCall Honda. They are very friendly and have a low pressure approach to selling. I will not do business with anyone who tries to get me to buy TODAY! The salesman, Wayne Russell, was very helpful and patient with some of our indecision and wanted to be sure we picked the vehicle that best suited us. He was willing to look for just what we wanted even if he did not have it in stock, and if was an end of year model. I feel that we got a very fair price without having to compare all over town. My experience with the service department is also very positive. I think that they are a very well run business with the goal of satisfying their customers. I highly recommend them.

drsilverblatt

29 de sep. de 2010

Larry handled the sale and negotiations in a fair, professional manner. No games played and everything was handled in a very upfront manner. In addition, they had the best price in the Houston area! David, on finance, went above and beyond in helping us when a paperwork problem concerning our trade-in.

kguillory

4 de sep. de 2010

this is my second honda in 4 years. after the first experience buying my Pilot from Sterling McCall HOnda, which was very simple, customer service & finance dept awesome, i knew I would definitely come back when ready to buy another vehicle. after the run around I had with Toyota Dealership, Sterling McCall was there for me and I take it very personel and I look at it if they have my back, I have theirs. so I came back and now a proud owner of a Honda Accord. :) The Pilot was the first time I ever owned a HOnda, I must say this is the very first time EVER, that I did not have to put my vehicle in shop for major repair.If this is the way all HOnda's are built, I am a customer for life.

magicgippa

2 de sep. de 2010

Sterling McCall Honda deserves the highest rating in Overall Experience due to their down to earth approach to customer service and the auto purchasing process. From the sales floor to the finance office, I experienced their professionalism and customer care. I will definitely return to make my next vehicle purchase.

toyjeftoy

19 de ago. de 2010

I searched several Honda dealers through out the Houston area. When I spoke to Carla at Sterling McCall, I knew I was in the right place. No one else could beat the service or the deal. I want to add how well The team represented Sterling McCall and the process went very smooth.

rcneim

19 de ago. de 2010

I have taken cars in for service for over 30 years and this was the best. I made an appointment later in the morning and they still got it done in a timely manner. Other dealers take the cars as they come in and if you are leaving yours, you won't get it back till 5 or 6 pm. I took mine in at 9am and got it back by 1pm. And everyone was polite, friendly, and helpful. It was a great experience!

bjrojas

18 de ago. de 2010

I normally would do anything to avoid going to a new car dealer. I have had nothing but bad experiences throughout my fifty years. I have bought numerous new cars. Never a Honda. So to avoid dealing with the salesman directly I contacted him through the internet. I looked at the inventory on the internet. Had a pretty good price agreed on. I made an appointment for a test drive and really liked the Honda Accord. Never during the time was I pressured. Mr. Ali has a very good demeanor and appears to know his product. I told him I would be back on Monday to make the deal. He didn't ask me for a deposit or anything. I really liked that. I came back on Monday and he had the car already detailed. This was not 100% sure I was going to come back. I guess he felt that he had given me a good deal. The next step was seeing the Finance guy which I normally dread, because that's where they try sell you everything from tinted glass to hubcap cleaner. He was a very pleasant and very well educated individual. He did not pressure me. He showed me the options that were available but never did I feel uncomfortable. He even gave me some very good advice for my son which is a senior at UT Austin. I'm not getting anything for this recommendation. I just feel that if you want a hassle free new car experience go to Sterling McCall Honda in Kingwood, Tx

jcr59

25 de jul. de 2010

I went in on a Saturday looking for a used CRV that I had seen online. After driving one and looking it over I wandered over to the new (2010) CRV's and was blown away at the price and the vehicle. Loved the car but not the color and had my mind set on a certain color. My salesman and his manager got on the computer and looked for quite awhile and finally came and said they had just what I was looking for and could have it there on Monday. We talked numbers and finally agreed and that was it. EG Gamble could not have been better! I've bought several cars in the past and never had an experience like I had at Sterling McCall Honda - they were awesome! When I came to pick the car up on Monday, EG went through every thing with me, explained every little thing in the car, he's just GREAT! Paul in Finance was wonderful too. Great personality for his job. I would definitely go back there to buy a car and recommend them (and EG!) to anyone. Thanks, I love my new CRV!

stevegoad

22 de jul. de 2010

I don't recall the person I worked with, but I have always had great experiences with everyone at SM - Between my wife and I, we have had 4 Hondas plus one used Toyota bought from SM in the past 12 years, and it is always fantastic. Nothing bad to say about these great folks. Whether buying of having work done, they are always my first choice.

Honda Fan

15 de jul. de 2010

Just purchased our third Honda from Sterling McCall. Carla, Internet sales representative, was very helpful and made the whole process effortless. This dealership gives you a fair price without a lot of run around. Service continues after the sale. When I returned a week after purchase with questions, our sales representative, Carla, and another employee sat with me for an hour in my car explaining various features on the car including the navigation system which I had no clue how to use. Service department has always provided good, reliable service. I would recommend the dealership for buying a new car and/or servicing without reservation.

corey_house

14 de jul. de 2010

The overall process was quick and effective and relatively pain-free. We all would like less paperwork to be involved, but that is not the dealerships issue. We got the car we wanted and are very happy with the end result. I would return to the dealer and buy another car from them.

hpdret36

3 de jun. de 2010

In my time, I have had many experiences with auto dealers both in purchasing and service/repairs. I must say my Honda Pilot is my first experience with a Honda Dealer. I have been back to McCall's twice to have routine/recommened service work done (oil,lube etc.)I was very impressed with the way the service advisor greated me,warm and friendly. I thought that maybe he knew me for a long time then after watching him great others as they drove up it and listening to him he was just interested in helping people.I was directed to a very nice/clean waiting area that had some very good coffee brewing. it was a wet and cold morning the last time I had it serviced and the coffee was appreciated.The first time I brought it in, I got in it after the job was done to my surprise it had been washed and vacuumed. I just thought it was because it was my first time.Then the same things happened the second time too.My Ford dealer NEVER went this far.I still love my Superduty but my dealer, for it, could learn something from Mc Calls. So far I have not been to the repair side of the dealer but IF I do I expect I'll receive the some kind of service.

janicedelord

20 de may. de 2010

I have found the Sterling-McCall service dept. to be very professional and helpful. My questions have been answered quickly and thoroughly. The staff understands that 'simple" oil changes are actually auditions for the time I will need more expensive maintenance performed. They understand that taking care of the customer on simple issues such as oil changes will bring me back for regular maintenance. The service dept. is responsive and supportive. Although I have several chains of oil changing businesses nearer to my home, I will drive to Kingwood in order to have my car maintenance/repair in one location, not only for oil changes but for the regular Honda recommended maintenance.

barb_bh

19 de may. de 2010

I purchased a 2009 CR-V from Sterling McCall and decided to do at least the first maintenance service there. I have now taken the car in twice for the regular maintenance items and I was please with their work and their attitude. The waiting room is comfortable, and they did the work (oil change, tire rotation) quickly. First oil change was free, but their regular prices are reasonable.

charliepatel

19 de may. de 2010

I have been using Sterling McCall Honda when they were A.J.Foyt Honda , I needed new Tires for my HONDA CRV, Sterling McCall only they match the price but they had in stock & also got a complimentary wheel alignment. Great & friendly Staff.

jbpingi3

18 de may. de 2010

had a great experience w/this dealership, price was clear, no funny business or smoke and mirrors. No high pressure, knowledgeable, Carla Jones was great to work with. I would recommend this dealership. Very convient in northeast Houston. Inventory was adequate with lot of choices.

lmoring

6 de may. de 2010

Everyone was so friendly and we had the best time. They almost felt like family. I couldn't get into the vehicle I went there for but Carla placed me in another that I truly love! I wouldn't go anywhere else! They would call and check on me and Paul really helped me out with my warranty.

carlsabal

16 de abr. de 2010

The sales person was very good, Reda, he did a terrific job (hassle free) and was patient with me. But the finance person -Mark- is another story. We even had not started yet when he went crazy! I have never had an encounter with such an arrogant personality, well, he even told me that they were not desperate to sell cars! What?? I was de only customer in the dealership, so I think there is something wrong with him. I do not understand why the General Manager keeps a dealbreaker there. We have been to so many dealerships, and I can tell you that if I have to compare, this one is the worst beyond limits. I believe that the salespeople do not need the help from this guy at all.Sincerely,CB

afowler

2 de abr. de 2010

When I walked into the dealership, it seemed to me that everyone there was ready to assist me with what I was interested in - there is great customer service. The salesmen that I dealt with were all very friendly, knowledgeable, and were ready to put me into my amazing 2009 Honda Civic. The paperwork and everything was processed quickly, so I wasn't sitting around forever, and they explained everything step-by-step. There were NO hassles! All-in-all, purchasing my car was a positive experience at Sterling McCall Honda, I'm more than pleased that I drove in from Louisiana, and I appreciate all of those who helped me out!

rkayehintx

19 de sep. de 2008

I found a car on their website that I was interested in. In their ad on their website it says "We will not be under sold! If you see a similar vehicle w/similar miles print the ad and bring it to Raphael at Sterling McCall Honda! I'll beat the deal by at least $100! Call Raphael Ali at (888) 878-4958 for a quick & painless purchase experience! Please call for more information." I got on the internet and printed several ads with prices as much as $4,000 lower. They were from all over the country including San Antonio and Louisiana. I drove the car, loved it and asked what we could do. Raphael invited my husband and I into his office where he told me the internet price which is what he "owns it at" was $19,990. I took out my ads and put them on the desk and he immediately said that he couldn't beat the deal. The prices would have to be on cars in the area. (Didn't say that in the ad!) He took the price from the car located in San Antonio which was $3,000 less than his and went to speak to his manager and said he'd "try", but he knew he wouldn't be able to sell the car at the price it would take to beat the deal I had printed out. After several minutes, Raphael came back and offered the car for $600 less than the $19,990 that he had advertised it on the website. He told us that the statement that he'd beat the deal by at least $100 meant that he'd beat his own deal. That makes absolutely no senses and definitely is NOT what the ad states. My husband stated that this would be considered false advertisement, to which Raphael replied "no, it's not." Raphael tried adding stipulations to the ad, but no such stipulations were included in the ad, and there was not a disclaimer stating that the car had to be in a specific area, or that the ability to beat the deal would depend upon how much he "owns it" for. It's all BS, and he's not heard the last from me. If you advertise something such as this any stipulations, or specifications that would void the deal would have to be listed somewhere in the ad, or shown as a disclaimer. I will be speaking to someone else at Sterling McCall Honda and if I can't get any satisfaction by doing so, I will contact the Attorney General's Office. This IS false advertisement at it's finest, and I have no intentions of dropping this. If he thought he'd seen or heard the last from me when I walked out of the dealership, he's WRONG! It's not over until there is no further recourse, Raphael. Remember my name, you'll be cursing me later....