WingerterHome

12 de oct. de 2014

After a serious accident totalled my 2014 Forrester Stivers found exactly what I needed, and I had a replacement 2015 Subaru within 6 days of the accident. To say that Paul Milner and Stivers gave superior customer service would be a gross understatement. Although my purchase was initated on-line and would have generally given me pause at making such an important purchase using this method, I knew I wanted another Forrester immediately - my first one saved my life and I wanted nothing else. Paul got me my new Forrester in my price range and color, and made all the negotition and paperwork a breeze. Whether you visit or use their on-line services to find your car, you can depend on first-rate service and follow-up, My test car? My first Forrester. There was no other choice for me.

frankenfamily

29 de sep. de 2014

I recently ordered my 2015 wrx limited from Stivers Subaru . There was a seriously limited supply in the area at the time and on a busy day Brian had done his best to locate a vehicle in the the state . Bad news the closest one was in Florida . We did a special order and after it was built and shipped he let me know when it was stateside and in transit.. Everything happened the way it was supposed to and as my fifth new vehicle purchase I've got to say even though I had to wait 12 weeks for it to be built and shipped. They handled what they had control over very well.

rburdette

16 de sep. de 2014

My journey to a Subaru Forester lasted a few years, but in the end, I chose James Smith and Stivers Subaru over my hometown dealer. James was professional and responsive. While the sales manager at my hometown dealer (Montgomery Subaru) attempted to convince me to get a CVT transmission Forester rather than the manual transmission I wanted, James gushed "A six-speed Forester is the way to go!" While my hometown dealer told me they couldn't find a manual-transmission Forester within hundreds of miles, Stivers had multiple on its lot for me to choose from. When it finally came down to time to negotiate a fair price, James did so professionally and well. I was completely happy with James Smith and Stivers Subaru and would encourage others shopping or a Subie to consider them.

Dadd4

11 de sep. de 2014

We traveled from North Florida to Atlanta, Georgia to deal with the folks at Stivers Subaru. It was the best car buying experience we ever had. Brian Traynor answered every question we had, and put together a deal that met all our needs in the most professional manner. He was honest, quick, and responsive. The price for the new vehicle was very competitive, and the negotiation process was as hassle free as it could be. We worked a trade, along with our new vehicle purchase, over the phone with Brian, and Stivers honored every part of the deal when we arrived in Atlanta. Brian and the dealership did everything they said they would - it was refreshing. Their new owner orientation is like no other. Instead of a ten minute review and turn over the keys, they had a dedicated representative, Robert, who spent nearly two hours with us explaining every feature of the new vehicle, long after closing time. It was extraordinary. I highly recommend Stivers to anyone interested in a new or used Subaru.

oldsnapperhead

31 de jul. de 2014

Brian Traynor was awesome, gave me a better deal than local dealer. Professional, took car eof our every need. Even delivered the car to my house. Talk about above and beyond the call of duty. We will shop for all our cars with Brian from now on.

Laura Castelli

29 de jul. de 2014

I was researching for a few months and actually dealt with both James and Brian T. on two different occasions for two separate vehicles. Each time I requested an online quote I received email communication right away and had the quote within 24 hrs- that is of course the best they can give without personal details (like credit score, trade in value etc). I will say at one point the email communication ceased and I had to reach out by phone, but then it was smooth sailing. I felt welcomed overall and ended up leasing a new forester, at what was a great deal reached after much negotiation. But I felt good driving away understanding the terms and happy with the car.

mlknut

7 de jun. de 2014

I purchased my first new car from James. I knew what I wanted and he helped me get and affordable price and the details I wanted with it. He was not pushy at all and made me feel comfortable and confident in this first major purchase of mine. I will definitely reccomend James Smith to anyone I know looking for a new car.

Tompittard

2 de jun. de 2014

I researched for months and knew the car I wanted. I sent a price quote throughout the dealer website and got an email quote within a few hours, on a Friday evening. I took the email in on Saturday and was informed that the person who sent the email was on vacation. And the salesperson who I was lucky enough to have met (Dave Ashbaugh) didn't skip a beat. He got me to the car I was interested in, hopped in the back seat to go for a ride with my my wife an 6yr old son, telling me "Drive it like you own it." Once we got in and at the desk, he readily honored the quoted price and made the process very easy. The entire experience was great! My wife, 6 yr old son and I have worked and waited to get this car and we were beyond pleased with the experience on the purchase of this car. It is the first time in my life that I've driven off the lot without on ounce of buyers remorse. We got a great car for a great price and had a great experience doing so. Dave helped us from start to finish and dealt with us with a no pressure professionalism that was refreshing. If you need a car, go to Stivers ... And ask for Dave Ashbaugh.

pathancock

21 de may. de 2014

I had been researching Subaru's for over a month and looking for a used Forester with low mileage. We drove up from Peachtree City to test drive on a Thursday evening planning on trading in our Fit. On the way up our daughter called and said they wanted to buy it but that left us with two cars to drive home if we bought one. We loved the Forester and wanted it but had no way to get it home. Brian said he would deliver it and he did! The whole experience of buying, financing, test driving, and delivery was so enjoyable. We have bought over ten cars in our 56 years of marriage and this was by and far the best experience we have ever had, from our first e-mail with Brian to our delivery. Thank you and we will certainly recommend to all we meet. Pat Hancock

jfobrien3

20 de may. de 2014

We are relocating from Chicago to Atlanta and needed to have a new 2015 Forester ready for my wife to pick-up on her arrival in Atlanta. We worked with Brian Traynor. He not only had the perfect car ready for my wife's arrival, but he picked her up and took her to Stivers to complete the purchase. Brian was a pleasure to work with. Honest, straightforward, and not-pushy. I would recommend that anyone who is looking for a new Subaru contact Brian. Five stars all the way!

JSand1

13 de may. de 2014

I worked with Brian Traynor while deciding on a Forester and making the purchase. He was excellent.He was knowledgable and professional. He had time to be thorough about explaining the cars to me. He was not overbearing or pushy and was respectful to me as a buyer trying to make a good decision. He made the effort to get the car I wanted. On purchase day Brian walked me through the operation of the Forester and the manuals. I appreciated that he and Robert drove my new car with me to my home.This was a good car purchase experience. I would recommend Stivers Subaru to friends and family.

chutch

8 de may. de 2014

My daughter and I came in to Stivers Subaru to see a car she had found online. James came out on the lot while we were looking at the car. He was not pushy at all. He was helpful and very informative. He appears to be very knowledgeable. James made our experience pleasant and stress free. My daughter is happy with her new ride and I am happy that James took good care of my daughter and treated her fairly. Next time one of us needs a car, I will call James Smith. I would recommend him to my friends and family.

Katbyl7

30 de abr. de 2014

Honest, trustworthy, friendly; this is what I want when working with an agent at a dealership. James Smith is all those qualities and more. I went to a few other places for a similar car but I could not get around how sketchy some of the other guys were at other places. I bought this car with confidence at Stivers with James. Thanks again!

cocoa_kiss

24 de abr. de 2014

Stivers Subaru provided tremendous service and gave use the great car buying experience we had requested from them. Brian Traynor was very responsive and made sure to give me the best deal over the phone. His deal beat all the other subaru dealers in a 50 mile radius. he also made sure to have everything ready so all we needed to do was drive in, pick up the car and leave as new car owners. We really appreciated how respectful and professional he was throughout the entire process. We are happy with our purchase but we are also happy to make Brians acquaintance, make sure you ask for Brian if you ever go to Stivers Subaru.

kjj214

23 de abr. de 2014

I went to Stivers Subaru just to browse. I have now had my Crosstrek for almost a month and I love it. The experience at the dealership was great. Brian Traynor was very helpful and knowledgeable. I never felt any pressure from Brian to make a decision. He was very patient with me and answered all my questions and concerns. If you are looking for a great vehicle and a great buying experience, go the Stivers Subaru in Decatur GA.

Decatur

16 de abr. de 2014

I had a very positive experience with this dealer. Friendly, knowledgeable salesman - Brian. Good fair price, no pressure or game playing. I would recommend them to anyone looking for a straight forward way to buy a new Subaru at a reasonable price without all the haggling and drama. They were very good at understanding what I wanted (and not trying to sell me something else) and also accepting my research on price (Consumer Reports, True Car, etc.) as the basis for offering me a fair deal. Really, a pretty painless process. Thanks, Brian and Stivers!

jgriz

31 de mar. de 2014

Brian made the whole automobile purchasing method for us very easy. We corresponded via email about what vehicle we were looking for. When we arrived to the dealership he wasted no time at all in bringing out the vehicle out to test drive. And once a decision was made the process was smooth sailing.

MHeffner

21 de mar. de 2014

Brian was extremely responsive, helpful, and knowledgeable. I was given the time I needed to research the car, ask questions, negotiate a price, and make my final decision. Brian was attentive, without being pushy.

Formerflygirl

5 de mar. de 2014

I was in the market for a Toyota Highlander after doing alot of research my husband narrowed our search down to 6 cars. Brian was awsome and after seeing 4 other cars that were pretty much the same we knew right away that we were going to purchase our car from him. He was honest and also did additional research for us. He also gave us a variety of different options based on different down payments. We were not there all day like some other dealerships, the whole process was short and sweet. Anyone in the market for a new call call Brian at Stiver's Subaru Decatur, GA

nmc139

26 de feb. de 2014

We purchased our car from out of state and called ahead of time discuss it with Brian before making the long drive to the dealership. He responded to our call very quickly, was professional, curteous, extremely friendly, and answered all of our questions honestly. When we got down there the car was in the coniditon he described over the phone and we were very pleased. He was even more frinedly and helpful in person and very accomadating and considerate fo the fact that we had just drove over 2 hours with a small child to look at this car. He is by far the best car sales person, actually the best sales person period, that we have ever worked with and after our last car buying experience at a different dealership it was a pleasure to work with him. When we signed all our papers the finance lady was not particularly friendly but she was not rude either, just kind of luke warm so to speak but Brian's friendliness and genuine approach more than made up for that. Thank you for a great experience and we love our car!

jftimmer

26 de ene. de 2014

Nice to walk into a dealership and be treated with excellent customer service. Great trade-in, great price honest answers and worked with me on the price. Everything explained in detail plus got me a better interest rate than my current bank for financing. Wish more dealers and sales persons were like Stivers.

VADIS

11 de ene. de 2014

Since I went to the dealership on the last of 2013, I had to wait, but the manager was friendly, talked to me and discussed my interests while I waited and on one of the city's coldest nights. My salesperson didn't pressure me but let me ask questions and test drive variety of vehicles before I made a decision to purchase a 2014 Outback. Also, bought additional parts and worked with the parts manager to obtain the items which needed to be ordered. I was called when in and set up an appointment for installation. I arrived on time and I was greeted immediately and the service was done promptly. Love the coffee.

kluesner

19 de dic. de 2013

I first contacted James Smith by phone to see if Stivers Decatur Subaru had the New 2014 Forester we were looking for and they did. We talked about the price over the phone before we went to the dealership. James was very transparent throughout the whole business deal as he delivered on the price that we agreed on over the phone making it a simple, honest, and hassle free vehicle purchase experience. James and the rest of the Stivers team exceeded our expectations by eliminating much of the hassle traditionally associated with car sales. They delivered on all of their promises and did exactly what they said they would do. We are also very happy in choosing the 2014 Subaru Forester. Only time will tell but we are confident it will live up to being named the 2014 Motor Trend SUV of the Year.

sburford

17 de dic. de 2013

Steve McHenry and Jacob Strevel were great...so friendly and down to earth! It was a low pressure experience...I got the exact car I wanted in the exact color I wanted and could not be more pleased. Steve let me take all the time I needed (I visited and test-drove the same car a total of 3 times over a period of a couple months). Am taking her on the road over Christmas and can't wait!!!

marclakers

12 de dic. de 2013

I was extremely please with the level of service I received from Stivers Decatur Subaru for the following reasons.A) They were very good communicating to me all of the product information I needed to select the right model for me.B) They were not pushy and always had my interests as the priority versus pushing cars they wanted to move which a lot of dealers will do.C) They responded promptly to all of my emails and voice messages which were numerous.D) They were very friendly and customer service oriented during the entire process.E) I found them to be very honest and trust worthy... This is hard to find.I give them two big thumbs up!!!

Anne7777

22 de nov. de 2013

When I visited Stivers Decatur, I was not sure what car I wanted to purchase, but I had narrowed it down to a Subaru Forester, a Toyota Prius, or another Nissan Frontier, which I was replacing. James Smith met me at the door and took me out to look at the Foresters. I drove a Forester and really liked it so we talked about a price and an estimate on my trade in. He was able to estimate a payment for me based on my self-reported credit history. I still wanted to go test drive a Prius and the Frontier, so I was out of their in under an hour. The Toyota and Nissan experiences were very different. Not estimating anything. Both just wanted to "get me into finance" so the hard sellers could wear me down and suck me into a deal I may have regretted. I left both of those dealerships angry and returned to Stivers the next day and purchased the Forester. the whole experience was painless and pressure-free. These guys do business a lot like the old Saturn dealership they replaced and I really appreciate their customer-centered approach. Plus the 4-wheel drive Forester is hard to beat in the compact SUV class.

Maigh

2 de oct. de 2013

Curtis was willing to conform to MY needs: let me drive the car, let me tell you what I want (trade in, sales price, monthly payment, options on vehicle) and do the rest via email. He and Jacob understood that I wanted in and out as quickly as possible when it came to paperwork and accommodated while being friendly, professional and a joy to deal with.

JulieAnneC

19 de sep. de 2013

I had a very positive experience with Stivers Subaru. The staff was extremely friendly and informative and did not pressure me at all. They were respectful of my schedule and budget and took the time to learn about my needs so they could help me choose the best car for our family. They also gave me a competitive price for my trade-in and made the entire process easy and enjoyable. I have already recommended them to friends and family members.

Zenabena1

11 de sep. de 2013

Jen was outstanding. She is very knowledgeable and responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've had --- I've owned over 15 vehicles!

libby53

4 de sep. de 2013

I just purchased a new Forester with the help of Wesley Ford at Stivers Subaru. I took several weeks researching models, dealers, and prices before making a final decision. Wesley was patient, courteous, and respectful throughout this time period. From the first time I met Wesley months ago to the time of my purchase last week it was clear he wanted my business and would do all within his power to earn it. Wesley was not pushy. He followed up with phone calls but gave me the space and time to do the research I needed to make a decision. When I told him I was considering buying with a different dealer Wesley worked with his sales manager to offer me a car with more options at a lower price. I was very satisfied with my purchase due to my own hard work and due to the consistent, low-key and respectful help I received from Wesley Ford.

terigalloway

27 de ago. de 2013

My salesman, Wesley Ford, made buying a car such an enjoyable experience. I never thought I could afford a Subaru Forester, but the finance manager made my dreams come true!! Friendly, personable, and a "we will make it happen" attitude is what you will find at Stivers Subaru. I highly recommend Stivers Subaru and Wesley Ford if you are thinking about buying a car.

agf1234

21 de ago. de 2013

James and Shane showed a great deal of respect to us as customers - not being pushy, but rather knowledgeable about the vehicle we wanted to buy. They explained us features available, compare them to similar features in other models of Subaru and other brands. They allowed to test drive different cars without unnecessary rush, skillfully highlighting the vehicle's capabilities under different driving conditions. After we returned to office, they patiently explained us different optional features we can get in the car and their cost. They were willing to discuss with us pros and cons of different options in an objective manner. They also explained us different purchasing options and compare the cost of alternative approaches. They provided us with outmost comprehensive information we needed to make a sound decision about purchasing the car. After we left the dealership, both James and Shane followed up with us through e-mail and telephone to answer any additional questions we had. At the end, they were a large part why we decided to use this dealership to purchase our new Subaru Outback.

kdhpjf

21 de ago. de 2013

I have previously purchased over 10 new vehicles, and this was the best experience so far. Not only was James, our salesperson, incredibly knowledgeable about the Forrester that we purchased, but he also offered a fair price right from the start. He was straightforward and friendly. The next step was with Jacob, the finance officer. Again we worked with someone who we felt was honest and direct. At no time did we feel we were being pressured to purchase something we felt we did not need. Nor were there any surprises during the entire purchasing process. We highly recommend Stivers Subaru, particularly James Smith, and we look forward to continuing a positive experience with the dealership through their service department.

mwindle

21 de ago. de 2013

The overall experience was quite positive as dealership members were helpful and not pushy. The response to obtaining our car from another location was rapid.

Randgmw

19 de ago. de 2013

We went to this dealership because of their newspaper ad, but I didn't really expect much. This was just a comparison visit, to reflect against other brands we were more seriously considering. When we test drove a Subaru Outback, though, we were amazed at its roominess front, back and storage area, along with its smooth, quiet ride. The price cannot be beaten for the quality of this car. Just went in to get the Glass Coat done over the paint job, and the service department detected a flaw in the driver seat. They are ordering the part and will replace it in the next 3 - 4 days. This is the first time a dealer has been so responsive to me in over 40 years. I am a confirmed dealership hater, and they are pretty much winning me over! Service has been professional and courteous in every department, and these are the reasons why I rated them as I did.

kdemmitt2

19 de ago. de 2013

The team at Stivers Subaru treated me with courtesy and respect. I worked with Jen Michaels and Shane Lance, the General Manager. They did not play any of the games of repeatedly leaving to talk to someone in the backroom or trying to slide in extra costs in after a deal is reached. I made an offer, they made a reasonable counter offer, and we had a deal. My price out the door was exactly what they told me it would be. My car buying experience from Stiver's Subura was enjoyable and stress free.

judithphelps

12 de ago. de 2013

Excellent service. Could not have been better. Exceeded expectations totally!!!I was buying a new Subaru after having been in an accident. Mr Smith was very compassionate and made the process fun and easy. He should get a raise??

doubleh44

9 de ago. de 2013

First experience getting my vehicle serviced at Stivers. Jerry was very friendly, helpful and fast! I would recommend getting your vehicle serviced here whether or not you own a Subaru. They kept me informed and answered all my questions and were proactive during this process. I had bought my vehicle from another dealer and was coming up on my 36,000 miles and wanted to make sure their was nothing that need to be done before my bumper to bumper warranty was up.THANKS FOR THE GREAT SERVICE!

Cheek

6 de ago. de 2013

Yesterday 8/5/2013 I bought a new Outback from Stivers Subaru. This was the first time I had bought a new car in 13 years. My sales consultant Curtis took time with me answer all my questions and when he was not sure of the answer he did not just make something up he got me someone who was more knowledge to answer my questions. Jacob the business manager went over the proposed invoice line by line. He was easy to work with. I feel I got good service and fair pricing for my trade and purchase. I will recommend them to my friends .