mm732

15 de sep. de 2016

they claim its "dealership policy" to run your credit even if you are coming in with outside financing. they refuse to provide a buyers order for me to take to my credit union. they will only offer internal financing - which you can then refinance yourself. the reasons given for these policies are laughable: "we like to know who we are dealing with" "it protects our customers" "we need to know you are who you say you are" - i guess theyre not familiar with birth certificates, passports, or statutory law in general. this is all to get a crack at a few points on financing, but the smoke they blow up your rear to make you think otherwise is laughable. absolutely extraordinary.

Very Pleased Honda Pilot Owner

12 de ago. de 2016

I recently brought my vehicle in to get serviced. I was very fortunate to have TC as my Service Advisor and can't thank him enough for his outstanding customer service! My vehicle was done at the time promised and I couldn't be happier with the results of service provided. I will definitely be returning in the future!

Dustin Powell

10 de jul. de 2016

Matt is anot asset to your company and all the customers. Matt handled all my concernstuff promptlyrics and professional. I will be back for service and repairs for many years to come. Thank you.

Jose P.

17 de ene. de 2016

I am quite experienced on purchasing vehicles at auto mall dealerships. Through the years I've been treated very well by every dealership I've been a customer too. Today however was my first visit to a Honda dealership ever. My sister, brother in law and I went just to look around and to see if there would be anything that might catch my sister's eye. We went with the intention to just look around but became extremely excited to see a beautiful Honda Pilot that my sister just had to have. But had to come back so they could drive it down from the Honda in Lodi. So being that it was a "just look around day" we wanted to make other stops before settling on one particular car. So then we left and we're called when they got it to Stockton and we began negotiations. Then had to stop so my brother in law could make his doctor's appointment (which was explained before beginning negotiations) becoming frustrated even though it explained that we would have to take a break to make the appointment, they would not let us go. Finally able to leave we then came back a third time. The third visit was not so pleasant, we were approached by a floor manager by the name of Rob and told us to sit to continue with negotiations. But by no means was it that, as he began explaining the price, payments, and interest. He then began to tell me how much the life of the loan would be and how much the payments would be all before he even ran our credit. Understanding this wasn't protocol I had questions on how he came up with these numbers and he would interrupt me every time saying "I know what I'm doing this is what I do (arguing everything I would say)" or if I would make a suggestion he would only respond with "doesn't matter" or "whatever" after five minutes of this I asked if we could have a moment to discuss his so called deal he then slapped his pen on the table and walked away. Feeling uncomfortable and no longer welcomed we decided to go. We could no longer could see Rob anywhere on the floor, after five or six minutes had passed we asked another floor manager if they could call Rob back. Some more time passed and the same floor manager came back and asked if Rob ever came by we responded and said no and handed our application to run our credit that he left on the table and began to exit the building. I wouldn't want anyone to feel the embarrassment my family and I felt so if you must go to Stockton Honda please avoid the floor manager by the name of Rob. I won't judge all Honda dealerships but strongly would seriously reconsider returning Disappointed customer & Sadden to miss the opportunity to buy such a beautiful vehicle

Preludude

9 de oct. de 2015

Stockton Honda, Bunna Sam provided excellent customer services. He's very knowledgeable in his scope of work and displayed outstanding professionalism in his duties. Employee went above and beyond my exceptation. My Honda Pilot was delivered right on time as promised and drove even better, 10 of 10 to Stockton Honda & Bunna Sam. Keep serving Stockton community with Honor.

jengirl

6 de jul. de 2015

They really go above and beyond. Very friendly and thorough with the time frame and service expectation.They make sure you get the most for your money and time.Great experience!

Randhir

11 de jun. de 2015

Nice customer service car buying experience was great

MAAY

25 de sep. de 2014

I have been to allot of different Honda dealerships over the years, and I must say my experience at Stockton Honda was the best! I would recommend anyone- family and friends to go there.Stockton, Ca

Frank Crescini Jr

22 de jul. de 2014

I was in the Stockton Honda Sevice deptmant last Satuday 7/19/14 for an oil and lube for my Civic. I was the third one in line so i figure it would only take about 15 - 20 minutes or 30 minutes tops. I was there for 1 1/2 hours. My car sat on the parking lot after it was done for another 25 minutes. I asked my rep (Robert Parker) when my car will be done. his only response to me was I'm doing the paper work right now. I could have gone to jiffy lube and the job in less than 15 minutes. This will be the Honda I'm ever going to own and my last time in teir Stockton Honda Service department.

Happy Modesto Civic Driver

9 de may. de 2014

I live in Modesto, Ca... I do not like the customer service in the Honda dealer for Modesto...! I make the drive to go into Stockton Honda, because I LOVE there service. Robert Parker is are go to guy. He is always honest and We don't ever feel ripped off. He is always courteous and keeps our best interest in mind... Thank You Stockton Honda for keeping our CIVIC happy driving... Bravo Family