Jenni

4 de mar. de 2016

I was looking for a Subaru Legacy and called the dealership where I purchased my Forester. The salesperson I worked with was fabulous, Chris La Porte. He did not give me the round around, was honest with the numbers and got me the exact car I wanted at a great price. I was in and out of there with my beautiful new Legacy in just 2 hours! Fabulous! Would highly recommended both the dealer and the salesperson if you are looking for a Subaru!

Exceptionally pleased customer

20 de ene. de 2016

I checked several dealerships and decided to purchase a new Subaru Impreza Limited from the Sterling Stohlman Dealership. They recently moved from Herdon. Absolutely perfect sales and service team. No pushing, no rushing, no hassle, no hard sell; just straight talk from knowledgeable staff. Huge inventory in stock. And ladies, they get it that we can make car purchases on our own ((Smile))

Grace

26 de dic. de 2015

AMAZING customer service, NO pressure - I felt respected and valued. If you are in the market for a Subaru go here and see David J!!

k

16 de abr. de 2015

Worst service ever and they have to find a way to over charge you... Had to come back 3 times for them to fix one issue and they always seem to forget to fix something that was already paid for!

musicalnut

7 de oct. de 2014

I saw a car I'd been looking for pop up on my e-mail from cars.com. I contacted the dealership and made an appt for a few days later. On the day I was supposed to visit the dealership, the salesman I'd been corresponding with e-mailed me that the car was no longer available and asked if I'd still like to come in and see what other cars they had. Since I was only looking for one particular used car and they didn't have another one, I declined. Then, the next afternoon, he e-mailed me that the financing had fallen through for the car I was interested in and it was back up for sale. I knew what I needed to get for my trade-in, I knew the monthly payments I could afford, and I knew what a fair price on the vehicle was since I'd been shopping. around for a few months and knew what others were paying for this car. I was in and out --- with a "new" used car in less than 2 hours, with all my needs met. Everyone was courteous and helpful. I would recommend this dealership. They are small (the one in Herndon) and very attentive and fair.

Billy

21 de jun. de 2014

Had a great experience with the people there and got a great price on a Jetta TDI. Hopefully the remodeling will be finished soon.

Lila D.

6 de mar. de 2014

Our Sales person Sean Deal was great to work with he did not pressure us and gave us time to think and let us make our decision I highly recommend Sean Deal.Finance was very easy and they explained all the details.Stohlman in Tysons was a great experience in buying a new car, other dealership should learn from them.

B'more

23 de ene. de 2014

I contacted this dealership to inquire about a posting I'd seen online (for a trade-in they'd just received -- I saw the post b/f the listing was complete). The response was swift, and the salesperson clearly wanted to be responsive and give me a positive experience that would lead to a sale. We had several interactions, including him taking photos, since they were not yet available online. Unfortunately the posting had gone online before the vehicle had been cleared by the technician, where major engine problems were discovered. I'm glad I took the time on the phone to get this sorted out before making a 2-hr round trip from Baltimore to test drive the car. I didn't make a purchase from this dealership, but on the whole my interactions left me with a mostly positive impression of their customer service, at least when trying to make a sale. I'm very, very pleased that they notified me that my intended car was a lemon, rather than waiting until I arrived on site and trying to upsell me into a different car.

ThreePedalsforLife

3 de nov. de 2013

I've been a Stohlman customer for 15 years and I highly recommend them to anyone looking to buy a new VW. Having purchased and owned a 1999 Passat and a 2009 Jetta Wolfsburg over the years, Stohlman's buying process has been very smooth compared to other vehicles I have purchased for my family. It's their service department that shines though- consistently a great pool of service manager who'll take care of you and your vehicle (and let's face it, if you buy a VW, it will need to come in from time to time), and any snafus have been managed from the top with great care. This is a dealership that really cares about their reputation and name and work hard to maintain it. I would also recommend that you purchase the VW extended warranties as that would give the piece of mind and is worth every penny over the life of the warranty.

Lydia

6 de oct. de 2013

I talked with a dozen dealers in Northern Virginia and DC when I was ready to buy a new car. Stohlman's has been great. Superb interaction via e-mail, text and phone. Convenient hours and location. Dave Jennings was GREAT to work with as we negotiated for my car. And the follow up has been fantastic. I highly recommend this dealer.

Tariah

10 de sep. de 2013

I recently purchased a 2012 silver Beetle over the holiday weekend. Mike was very professional, polite and provided us with an outstanding service! We were fortunate to have such an excellent Sales professional that connected with us, not once did he pressure us into anything. I'm extremely happy that I purchased my car from Stolman's; from sales, finance and the rest of team the process of purchasing a car couldn't have gone any smoother!

Aziz Khlaif

15 de ago. de 2013

He's nice and his good guy I like to go there again

Justbackhome

3 de jul. de 2013

We purchased a brand new Outback one day after we moved back to the US from overseas. We had been in contact with Randall Tomblin via email, who went out of his way to ensure that the exact car we wanted was ready for our arrival. We would have preferred to buy from a dealer closer to our home, but Randall's service alone was enough to justify the extra distance. We used our bank's buying service, and were amazed at the price difference-- Stohlman undercut the next best offer by more than 1500 dollars. We would buy another vehicle from Randall any day- he's a true professional who ensures his customers get what they want. Super guy in a super dealership.

J luckey

16 de may. de 2013

Just purchased a 2014 Forester. The sales, finace and service personal could not have been more helpful. What can often be a tense, pressured experience was anything but at Stolman. I highly reccomend doing business with this dealership.

farswe

23 de abr. de 2013

I was deciding between roughly 6 different makes and 10-12 different models. I recommend this dealership especially if you ask for and deal with Hoang Nguyen. He is an absolute super start. He is the complete OPPOSITE of what you would expect to see from a car dealership's sales staff. He's not pushy, doesn't give you attitude when you say you're just "looking", doesn't give you attitude to harrase you with emails or phone calls even after you test drive a couple of cars and leave to try other cars! First time I talked to him, he didn't even ask for my phone or email and just sat down with me and did all the numbers I was asking for, showed me what my payment would be, how much I needed to put down, and gave me all the calculations to go home with (as odd as it may sound, sales guys refuse to give you the paper they doodle on and write the numbers and calculations on ... as if they don't want to be held to those if you come back later, but not here!) Hoang even encouraged me to compare their prices with other dealerships and if I decided to come back but have found something cheaper, to let him know for a price match.

Eric A

22 de abr. de 2013

Worked with Javan Jackson at VW. Worked out a price over email and was pleased to see that the car was up front, detailed and ready for me when I walked in. The price he quoted was honored and there wasn't any hard up-selling. He spent time with my wife on all the specifics of the car, paired her phone to the NAV/Bluetooth and away we were. Good, honest deal.

Hat trick

19 de abr. de 2013

I was looking for a new 2014 Forester and Carroll Prince got back to me with a phone call within the hour. Within the next half hour, he emailed me a deal I could not refuse! They had the exact car I wanted in stock, and gave me a fair price for my trade. It was a great experience! I got exactly what I wanted in a car, the price was more than fair and I was treated with respect. I could not have asked for more.

anonymous

9 de abr. de 2013

Anson Sam was my salesperson. Was he ever fantastic! And no, I am not a family member or a close friend....but he would definitely be on the list to be family of choice! I was actually just considering whether or not to buy a subaru and after working with him decided that not only did I want to buy a subaru, but that I wanted to buy a subaru from Stohlman's. I am happy with the deal that I got as well as the beautful car! Thanks so much Stohlman's and Anson! AWESOME!!

donna k

1 de abr. de 2013

Couldn't be happier with my car-buying experience at Stohlmans. My 13-year-old car (another make) was costing me too much in repairs. I'd researched Subarus among other cars and had decided the Impreza fit my needs and budget. But I dreaded the actual purchase experience fearing the "pressure" from sales person. Stephan Stagbo who sold me the car was not pushy, answered all my questions professionally, and made the buying experience comfortable, efficient, and unstressful. Also the business manager, Hue Beasley, was patient, organized, and helpful when it came to my financing questions and needs. The new buyer clinic was useful in introducing me to technicians and ensuring me my car would be serviced well and at a reasonable price by a dealership. I feel confident in my Impreza's reliability and safety, and like the fact it's not a "huge" car for smaller parking spaces but still has plenty of carriage space. thanks, Subaru folks! donna k, Fairfax VA

Andrew

27 de mar. de 2013

This was my first time buying a car and I had expected the stereotypical "car salesman in your face" experience (which is what I got at Ford). Subaru was not at all like that. My salesman, David, couldn't have been further from what you would think a typical car salesman would be like. He wasn't pushy at all; he was helpful, and most of all very transparent and up front about the cars, prices, and did everything he could to make the selling process relaxing. If you're in the market for a car and are looking at Subarus, I would recommend swinging by.

John S

26 de mar. de 2013

Overview: Traded my 2011 Camry XLE V6 and bought the 13 Passat V6 loaded. The salesman (Erik) was knowledgeable, friendly and knew right away what I wanted - and they had it on the lot. In and out in an hour and a half - and very happy. Dealership: Best inventory I have seen. Searched on-line for the car I wanted and only found it at Stohlman's. This is the second time - as I bought a 2012 Touareg last year with similar results. They are king when it comes to finding the right car. Price: They gave me a fair price on my trade-in, found some incentives I wasn't aware of, adjusted everything to fit my needs (lower price) and financed through VW at 0% - Can't beat that with a stick. Salesman: Erik Nyhuis was excellent - not pushy, just informative. Able to give me a rough cost estimate upfront that wasnt an insult - very reasonable - which allowed me to move forward with confidence. Same as with Tom (now sales manager I think) when I bought the Touareg last year. VW vs Toyota: Drive - no comparison, very tight handling and pretty quiet; Features - Same but smarter; Comfort - the sport seats are great.

Ocalas

6 de mar. de 2013

My experience with Stohlman was a true pleasure. Picked a beautiful 2010 A3 TDI on the internet on Sunday after they had just gotten it in a trade, test drove it Monday night and was gone with it less than two hours later. No hassle, just a breeze...

Jo P

18 de feb. de 2013

This is my third Subaru and I was happy to see Carroll Prince at his desk. I knew that any of my questions and doubts would be addressed fully. By really listening to this buyer, Carroll got me into the right car for me. Thank you Carroll! Financing was also great. Everything was gone over to ensure that I was pleased with my choice and if there were any other questions. A great team! I am looking forward to the "New Owner Clinic" meeting in March.

Diana & Mike

16 de feb. de 2013

My husband and I recently leased a new subaru from Stohlman. We worked with David Jennings, from the moment we emailed in an inquiry about an incoming vehicle, placed a deposit on it (sight unseen), test drove another vehicle while waiting for ours to arrive, and finally traded in our volvo and leased the new car. The whole experience was exceptional. David was friendly, knowledgeable, professional and a really nice guy. I highly recommend both David and the dealership!!

Jetta Rover

16 de feb. de 2013

My experience buying a Certified VW Jetta was excellent. Knowledgeable salesman (Mike), nice dealership, great deal on the car -- which is in excellent condition as a Certified Used Car and backed up with a two year bumper-to-bumper warranty. The whole experience was efficient and friendly, any my total cost was reasonable.

Jonathan

8 de feb. de 2013

Just bought a new car from Stohlman VW in Tyson's, wow what a great experience. Worked with Javan and he is on top of his game. They buying process took me about 2 months to research the cars I liked and Javan was right there with me sending me info and working on getting me into the RIGHT car for me. My previous experience from a few other VW dealers has not gone so well, to the point I almost wrote them off. If you are in the market for a VW look Javan up and I know he will take care of you.

SubarousRendevous

8 de feb. de 2013

Thanks for a great experience in buying our 3rd Outback. Your quick response to our email inquiry made Stohlman our first stop. You had the selection, the price, and the patience to let us make our decision so we didn't need to go anywhere else. Best experience ever! We will definitely recommend our salesman, Randall, to our friends and family.

MH

18 de ene. de 2013

Mr. Nora was spectacular! One of the coolest most professional, mild mannered and caring, upfront sales person that I've ever encountered as a consumer for a vehicle purchase! He has informed me and has given me a thorough description of what Stohlman Automotive has to offer as well as the features of the vehicle I purchased. You won't find better service that's geared towards the customers need!

Debbi K

12 de ene. de 2013

Bought my first VW last week at Stohlman's VW in Vienna, VA. Received first class service from Erik there. He spent hours with me test driving all the models with great patience. I never felt real pressured even though I know he was trying to close the deal. He dealt with me straight up and honest. I highly recommend him and the dealership, which also cut me a fair deal and provided Erik with excellent sales support. I left there with the top of line Passat.

Rick

7 de ene. de 2013

Bought 13 golf TDI Tech package awesome dealer Sean Deal was very professional and made sure my experience was exceptional! It was snowing when I bought it and was presented spotless Sean spent time making sure I understood my VDUB and insisted I call if any questions or concerns

Brian C.

5 de ene. de 2013

Mike Sepulveda provided me with first rate customer service when purchasing a 2011 VW Jetta. I highly recommend Mike to anyone in the market for a VW in the Wahington DC market.

KW

5 de ene. de 2013

I wasn't planning to buy a Subaru, but am pleased I stopped by Stohlman and now find myself to be a first-time Subaru owner. I had the benefit of two salesmen, Thomas and Randall, and both helped to make my car buying experience enjoyable. If you are car shopping, take a look at Stohlman.

Eric H

22 de dic. de 2012

Anson Lee Sam was a huge help in the buying process of my 2013 Subaru WRX. Straightforward and upfront. I was buying the car from out of state and was hesitant but everything was just as he said and the car and the deal were ready when I arrived. Very pleased with my experience I would recommend Anson and this dealership.

GM

20 de dic. de 2012

In August I purchased a Certified Pre-Owned (CPO) Volkswagen from ANOTHER dealer. Soon after purchasing the vehicle, I experienced problems with the disc brakes and brought the vehicle into Stohlman Automotive to diagnose the problem. My service advisor informed me that the front and rear disc brakes needed to be replaced.I was extremely concerned that the problem arose so soon after purchasing the CPO vehicle, as the brake problem should have been fixed before the vehicle was sold to me by this other dealership. The repair was not covered by the VW CPO warranty, so I contacted VW of America Customer Service to lodge a complaint.The total price of the repairs as quoted by Stohlman was nearly $1,100. VW of America agreed to provide me with a $500 credit towards the repair. After then speaking with Stohlman Service Manager Joe Lishman, he understood my problem and promised to speak with VW of America and take care of the situation for me.Despite the fact that Stohlman was not in any way responsible for the initial problem, Joe worked with VW of America and ultimately directed his team to install new front and rear brake pads and rotors on my vehicle AT NO COST TO ME.Stohlman Automotive went above and beyond my expectations in resolving a problem that was caused by another dealership in the first place. I am very pleased with the service provided by Stohlman and would not hesitate to use or recommend them in the future.

Patrick

12 de dic. de 2012

I was shopping around for a new Impreza Sport and and after being unable to find a 2012 that had the options I wanted and not the ones that I didn't, I stopped at the dealership in Herndon to order a 2013 Impreza Sport. Mark helped me select all of the options that I would want and explained how they would effect the pricing. Mark kept me up to date with the status of the car as it was being built and shipped over. I couldn't be happier with the level of service that Mark provided. If you're ever in need of a new car, give Mark at Stohlman Subaru of Herndon a call!

Robert

12 de dic. de 2012

My family is a VW family and we recently obtained our 5th new VW through Stohlman. We are Three-peat Stohlman customers and once again sought out Javan Jackson, to assist us in our purchase. Javan is a VW enthusiast, who knows the VW platform (past and present) like few others. Javan's knowledge, professionalism and personality once again made our process outstanding. Jamie Dent, the General Manager coordinated the efforts of many, to accommodate one of my family members who has a temporary disability. I recommend Stohlman VW highly.

Natalie

8 de dic. de 2012

Yes, Scott provided us outstanding service and support concerning the controls on our new car.Scott provided just the right amount of time to where the experience was enjoyable and educational on VW vehicles.Scott knew all the answers to our questions regarding all features we asked about. Specifically the BT integration with phones and the valet options.The information and the time spent with us was very well organized and more than adequate, he did not leave anything out and made sure we had a great experience. Yes, we met and were introduced various people at the dealership and all of them were helpful and available when we needed something.Yes the clinic was mentioned to us and Scott was very thorough and excellent in the information he provided, we will be attending the clinic.Scott assisted us with a VW a few years ago and the experience was hassle free. This time Scott assisted us again and it was also hassle free and extended as an enjoyable experience. Scotts professionalism and dedication to make sure we were happy and getting a good deal was outstanding. I have never had and easier and more pleasant experience in selecting and buying a new car. I have another VW dealership about 5 miles form my house but because of Scott we choose to drive 30 miles to Stohlman Auto due to the positive and regret free experience. I know that Scott will be our "go to " guy for our next vehicle.Antonio and Natalie

Satisfied Customer

5 de dic. de 2012

I had been dreading the purchase of another vehicle because of the way I have been treated by salesmen in the past. But after having my SUV for 8 years and almost 200,000 miles, it was time to look for something else. I was looking for a used Subaru or Volkswagen and received an immediate response from Stohlman. I must say that this was the easiest, most pleasant car buying experience I've ever had! Everyone I encountered was wonderful to work with and I could not believe that I was able to test drive the car, trade in my SUV, complete all of the paperwork and drive home with my new car all in the same night. Everything was taken care of quickly and professionally and I will definitely recommend this dealership to others in the future!

Emily B.

4 de dic. de 2012

I've bought two cars from Stohlman and have all my service work performed there, and I've always had an excellent, easy experience. They're friendly and quick, and I feel very comfortable sending all my friends and family there knowing they'll be treated well. I happen to have a lot of experience with car dealers through my job, so I know how bad it can get, and how much effort it takes to maintain such constant quality customer service, so I really appreciate it.

L. Blanchard

14 de nov. de 2012

My sales person, Nora, was helpful and accommodating and made buying a used car a nice experience!

Yosemite Sam

13 de nov. de 2012

New car buying is one of the worst experiences a person can go through in life. I keep my cars about 10-11 years, on average. I purchased a new car from Stohlman Subaru recently and the experience was as near to painless as new car buying could be. The sales process was no pressure and the financing was nearly as easy. Of course, they sell cars that are well built and hold their value.This dealer seems to be better than most, based on my recent experience. They know their customer base, know their cars and seem confident that when it's time to buy, they will be in a position to help, which is all you can ask for from a dealer.

maxelrod

12 de nov. de 2012

I bought a 2013 Outback in October from Randall at Stohlman. I did all of the price negotiation online, and he was able to beat the best price I had received (up until that point). When I showed up with my family for a test drive, he was extremely knowledgeable and friendly, and got us in and out quickly. This was the first car that I have bought in over ten years, and the experience was much better than it had been in the past.

PRetton

31 de oct. de 2012

I have never liked buying cars. The salesman (David Jennings) did an excellent job and made the process completely painless. I will be returning here for my next purchase.

gcorrick

30 de oct. de 2012

We returned to Stohlman only one year after buying a car through them. The purchase process was painless and stress free. The Stohlman staff treated us very respectfully. Would recommend Stohlman.

Joshua McMahon

25 de oct. de 2012

Everything from the customer service to the overall buying experience was nothing short of exceptional.

Looking for an honest dealer.

14 de sep. de 2012

Watch out for the '04 Volvo V70R that's on their web site right now. It has been towed twice! Dealer was cordial and held car for me, but dealership was deceitful. Drove from Charlotte to DC for that car. After purchase, found a tow receipt in glove box from 1 week prior. Had been towed on someone else's test drive (from Stohlman). We requested any and all service records and they said they had none. Car broke down on us in the middle of nowhere on the way home (south of Richmond). We did not keep the car. The dealer knew the AWD module was bad and that it needed a new fuel pressure sensor (which probably caused our breakdown). They did not make any of those repairs prior to my purchase and did not tell me about them. I called original dealer on carfax and shop where it had been previously towed to (by Stohlman) to find all this out. Dealership did zero work to that car to get it mechanically working.

VW Enthusiast

11 de sep. de 2012

I found a car online after not being able to find the make / model / year / color / features I had been looking for, locally. Stohlman happened to have it, so I contacted them, they took a credit car for deposit, they held it for me. I went picked it up 5 days later on a weekend. They were very polite, friendly, allowed me to test drive the exact car in case I wanted to change my mind and to be sure i didn't find a problem, allowed me to inspect it to make sure I was happy, and then assisted me in getting the best deal possible from both the manufacturer and the dealership. I didn't haggle since the price was already where I wanted it. The Salesman was extremely helpful, answering numerous emails / following up on interstate processes. I had an excellent experience, and would recommend them to others, and would buy from them again if the chance arises. I traveled 250 miles from NY to DC to get this car, and the entire trip was worth it. I got a Blue 2012 VW Tiguan S 4motion with Sunroof. Love it.

Renato

1 de sep. de 2012

Just bought a certified Jetta that had a minor issue when I got home. I contacted the used car sales manager and he immediately jumped on it to correct the problem. The sales agent and the guys in service also. They gave me a loaner, corrected the problem. I am happy how they are treating me so far.

bamaman

16 de ago. de 2012

Recently replaced a 5 year old VW with a new one from this dealership, same model. They had serviced my old one shortly after moving here last year, and their shop guys were excellent! The buying process was straight foward, real numbers to discuss instead of a shell game, and at the end of the day, after a couple of negotiating emails, we had a deal within 10 minutes of me walking into the dealership, and a good deal at that for all of us (I don't work for free, and you shouldn't expect anyone else to either). I have no regrets with the purchase, and they'll also be the ones to service this new car as well. Tom (internet) and Scott (floor) were excellent to deal with, and will certainly keep them in mind when it comes time to replace the wife's SUV in a year or so. They recognize that they're located in Tysons Corner, a high concentration of significant buying power. Now, on the used car side of the house - they could use a little more "polish" in their technique. Granted, they're not selling $100k cars here, and the dealership is surrounded by those who do (Porsche, Aston, MB, etc), but before I decided to buy new and was just "kicking the tires" a few months ago, I wasn't exactly impressed with that side of the house. Used cars in general require a lot more involvement in negotiations, and aren't exactly pleasant to purchase in general, no matter were you buy them from however. They're nice folks, don't get me wrong. But what they initially offered for my trade was so far below what the other VW shops offered, while arguing against discussing their prices, that I realized it was going to be a tough process and decided to go home and enjoy the day with my kids, instead of waiting for their used car manager to tell the sales guy what to do and how to say it. If you're buying new - they're fantastic! If you're buying used, come well prepared.

Goldie

12 de ago. de 2012

We had been searching for a 2004 Passat. Stolhman had one at ende of month sale price, which according to car gurus was a great deal. Within 2 hours we were driving out the door.

carshopper

27 de abr. de 2012

Wanted to buy a car here, but had to drive 3.5 hours to reach the dealership. They promised to hold the car, but sold it to someone else instead. And they didn't even call to tell us what they had done. When we got there and found out what they had done, the employees were pointing fingers at each other and behaving like slimeballs right in front of us. I will never try to do business with this dealership ever again.

Golf R!

18 de abr. de 2012

Bought a 2012 VW Golf R from Stohlman - specifically, Dieter Conrad. Dieter was very pleasant and professional. It was easy to come to an agreement on the value of my trade-in and the cost of the new car. Sean got the car ready and briefed me on how to do stuff - he did a great job. It was raining, so they moved both cars to a dry spot to facilitate transferring stuff to the new car - then both gents helped. Christina in Finance was also terrific. A very postive experience all the way around.

samex

13 de oct. de 2011

I have bought my last 2 cars from Stohlman Volkswagen. My salesperson was extremely helpful and I really liked the relaxed atmosphere there. I also service my car there and have been very happy so far. They are one of the best dealer that I have ever been to.

New Forester Driver

27 de ago. de 2011

We just picked up a new Forester and the experience was excellent. Asked for and recieved a quote in minutes, no surprises and the car was waiting for us when we arrived for our appointment. Great price, finance experience was waaay better than I'm used to and we were on our way quickly.

Unhappy

26 de jul. de 2011

I have been to plenty of used/new car dealerships and this dealership is by far the worst. They lie about everything from the car, their selling strategy, etc. I felt that I could not trust them and therefore refrained from buying a used car there because of that reason. The salesmen were not so friendly and did not know much about the car. I was mislead for days. Not worth the stress....save you time and go somewhere trusting where they will also make you feel like a buying customer.

lotto

21 de may. de 2011

False advertising of "S" models of 2011 vw Jetta's. Vin# indicates it is a "Base" model, without A/c, Radio, locks, A great differnce from a "S" model. If you can not be honest in your ad's, how can you be a honest dealer? And this is not just one ad, but multiple. Do you not proof read your ads?