Jung Wong

24 de sep. de 2016

I recently bought a 2016 Honda Accord from Alex Stevens and had an amazing experience. Between his friendliness, product knowledge, and professionalism, he made this experience a breeze. I can't say the same for the company down the street. I highly recommend anyone in need of a vehicle to get in touch with Alex at Stokes Honda.

Ferguso82

23 de sep. de 2016

Alvin Stevens is the best Sales rep I have ever met!!! He helped me with anything and everything. All accessories and I enjoyed the test ride. Personality on "fleek" as the young ones say!!! If you go to this dealership please ask for that young man. Extra bonus, he's a military man. Always have to show support to our soldiers.

Sherman lane

23 de sep. de 2016

I bought a Honda CR-V from Alex Stevens. Was please with his knowledge and was very helpful with all my service.

Larry B.

21 de sep. de 2016

I have been buying cars for over 50 years and this was the most pleasant experience I've ever had. Fair, friendly people who displayed nothing less than 100% professionalism. After buying eight Honda's from other local dealerships I decided to give Stokes an opportunity to earn my business. Glad I did and will certainly return to them for any future car buying.

johnacochran

21 de sep. de 2016

The excellent service James Goodman performed for my husband and I is the reason we baught our 2016 CR-V at Stokes. James patiently explained every detail of the CR-V to us.We went on the test drive and loved the car. James discussed the tinted windows and wheel locks. Then the managent worked with us on a price and a payment plan that was good. Stokes is a trusted dealership to do business with!

Virginia and Kloe

21 de sep. de 2016

Kathleen was awesome!! My daughter is excited about her new Civic, the perfect first car. Kathleen listened to my concerns and wants , very happy with the service.

Stacey2

12 de sep. de 2016

Took my 64 year old mother car shopping. My father died recently so my mother has never handled any of her affairs so she was extremely nervous. Ed was trying to force her to sign papers on a used car that was not even on their lot. He became angry and frustrated when I attempted to explain to him that my mother needed to shop around before making a final decision.

Debbie

29 de ago. de 2016

Genuine customer service in the service department. Mr. Nathans is sincere in his attention to us as individuals to meet the needs of our visit to the service department. He is the best. Thank you, Mr. Nathans. Debbie

JapCarsAreBest

16 de ago. de 2016

Every salesman knows he/she has to chase after the client, but Anassia Lytch dismisses them when she doesn't like the offer that was brought onto the table. After I stated my offer for a used vehicle and Anassia responded with an alternative payment option, I replied that I will go elsewhere, which is a typical response from any client, and normally salesmen have to find ways to keep clients interested. Rudely, she said "Sounds great!" Wow, Anassia will have trouble fulfilling her quote by the end of the month. To that, good luck trying to stay there, Anassia!

Jesse

4 de ago. de 2016

I've been working with Jack since I bought the car new in 2006. He is very knowledgeable, easy to work with, always polite and friendly, and represents Stokes Honda very well. This dealership is fortunate to have him on their staff.

Michelle

11 de jul. de 2016

Maurice was very friendly and is not a pushy salesman. We told him what we wanted. He showed us what he had and we test drove a vehicle. When we decided which one we liked, he went through the purchasing process. We have owned it for two weeks, and we know that we purchased a great car at a great price. Thanks for being professional and friendly.

JimboMP

21 de jun. de 2016

My 2003 Ford Ranger Edge was destroyed in an accident. I needed a replacement and I visited Stokes Honda when I read your description of the vehicle on the computer. The folks there were very efficient were very knowledgeable when they showed the vehicle copied the description same as yours. They were very helpful arranging the sale letting us have the truck for 3 days until the insurance check went through my banks system and was in my checking account.

BMBALL

26 de may. de 2016

The worst experience I've EVER had with any Honda dealership which is shocking because Honda typically has wonderful customer service. I took my vehicle to be serviced, and my intentions were to utilize the service plan that was purchased when I bought my car. When I purchased my vehicle I was advised that ANY Honda dealer would honor my service plan. Apparently, that is not the case with Stokes Honda, which is fine but the service center representative (Joey) was extremely rude with how he handled the situation. I advised him that I have a service plan on my vehicle that should cover the services that I requested that day and that every other dealership I've taken it to verifies by the VIN number. Initially, he stated that he just needed to contact my home dealership and verify the plan so I gave him the number to the dealership, my salespersons full name, and the date I purchased my vehicle. He verifies that I have a service plan with my home dealership then proceeds to tell me, "You have to take your car to Hendrick Honda...". We were also accused of agreeing to the services and their fees before the services were rendered (completely untrue as I have a SERVICE PLAN, therefore, I should not be coming out of pocket for routine oil changes and tire rotations). I grew frustrated with Joey's terrible customer service and ever changing stories and requested to speak with a manager. The manager (didn't catch his name, but thanks!) was very pleasant and did inform me that Stokes apparently has their own service plans that have to be purchased and utilized. I explained my situation.. he completely understood and waived the charges for the misunderstanding. I planned on visiting Stokes later this year to trade my vehicle in, however, I think I'll take Joey's advice and visit Hendrick Honda. Stokes is closer to my home which is why I was trying to give them a chance, but they failed. Hendrick has wonderful customer service and they honor my service plan like every other Honda dealer so it will definitely be worth the drive for me. Beware good people!

AdriaandG

20 de may. de 2016

I took our CRV in for service on May 17, 2016. Jack Nathans greeted me as he has done since we moved to Charleston in 2009. As always our car seems very happy when the service is complete. I think Jack has something to do with that! Many thanks to Jack and all the people who had a hand in another gratifying service experience.

Rich

15 de abr. de 2016

Raymond is my go to service representative for great customer service. He insures that I'm taken care of. I always receive prompt quality service at Stokes Honda North.

JohnG

31 de mar. de 2016

I took my car in for service on 03/292016. The service facility was very crowed. Raymond Dobbs met me at the door and took care of my problem. I was pleasantly surprised at the spped in which my concerns were addressed. I will only take my vehicles to Stokes and Raymond Dobbs in the future.

Jane B.

27 de feb. de 2016

Excellent service, respectful , everything explained, any issues are resolved. Thanks so much!

Sherry Morris

13 de feb. de 2016

The service at Stokes Honda North was awesome, everyone was super friendly. No one followed my hisband and I around while we looked and no one pressured us into anything.... once we found what we wanted we walked inside and was helped quickly. They all worked hard to get our payments to what we needed to bring home our new Honda Accord Sport:))) Thank You all for making it possible for me to bring home the car of my dreams!!

Pat N

4 de feb. de 2016

Jack is my go-to service rep and he is always helpful with all my concerns. I feel I can rely on his advice.

SC Honda Owner

4 de feb. de 2016

Best Service Advisor Jack Nathans. Always has a smile, very courteous and cares about his customers and trusted. We have been part of the Stokes Honda family since 2000. Have 2 CRV's and would not take them anywhere else for service. Service department is great, works efficiently and always keeps you informed. Grandson even takes his Toyota to Jack at Stokes Honda.

Servant

3 de feb. de 2016

I had a rear tire leak so I was there early on a Monday morning. The nail was near the side and I had to purchase a new tire. Every time I go to Stokes Honda North I always ask for Raymond Dobbs in the service department. He is very friendly, efficient and a great person to work with in there service department. We purchased a used Honda Pilot and am very pleased. We will buy our next new car from this dealership and part of the reason is due to Raymond and his work ethics. I strongly recommend this dealership to any one looking for a used or new car.

RJ

30 de ene. de 2016

The Service Tech was very good and the oil change and battery check were handled in a timely fashion. My only negative comment comes from the fact that on my Honda Multi-Point Inspection Checklist the tires were shown to have 8,8,8 and 9 32nd's of tire tread remaining. On a prior visit, which was 9 months prior ( about 8,000 miles ) the tire wear were shown as all 8's. Was this a case of the service tech misreading the gauge, or because I was told that due to uneven tire wear I should have the tires rotated. I declined the rotation service. I will choose to believe the service tech made a incorrect reading.

CRV Owner

30 de ene. de 2016

Your people were very prompt in checking out the problem. The repairs were completed in a couple of hours.

John G

29 de ene. de 2016

I have been dealing with Stokes Honda North for several Years. I have always been very satisfied with there service.I prefer to deal with Raymond Dobbs. He always explains the process and charges as well as the reason for both. I know I can find less expensive service but I want genuine Honda parts and service

Lexiann1

14 de ene. de 2016

5 words just go to Hendrick Honda. I have never had a headache like this before.... Still waiting on my call from the sales manager. Just don't trust them. They are nice until you sign the paper works.

Ed G

10 de dic. de 2015

My wife and I had a very good experience with the staff at Stokes Honda, especially our sales person Frank and manager Lindsay. They were very thorough in describing their product to us and in securing insurance information and all of the documents. We are quite happy and excited about our new Honda Odyssey.

Michelle Smith

28 de nov. de 2015

The service I received at Stokes Honda North was great as usual. They were prompt and efficient. Jan was pleasant and accommodating. My car was ready when promised. All services were explained in detail. I always have my car serviced at Stokes and I am always pleased with the service.

Mylene1018

23 de oct. de 2015

Very fast and professional. Salesman treated me with respect and took his time to go over the technology in the car. The easiest time I had buying a car

Barbara

12 de oct. de 2015

Thank you for finding out what the problem was with my car and fixing it .

Great to own a Honda

6 de oct. de 2015

I brought my 2006 Accord to Stokes Honda after an "electro-mechanical" problem suddenly appeared. We were driving from Ohio and needed a quick analysis and any possible repair items before having to return the next day. Of course we were nervous and irritated. The Service Advisor Anslee Howatineck handled our case very professionally and the waiting room was comfortable. After a thorough check by the mechanic, it seems that the excessive standing water from the heavy rains actually made the serpentine drive belt slip on the pulley's. There were no mechanical or electrical problems found. We departed without having to pay a penny. This is exactly why I would buy another Honda!

Albert and Connie

29 de sep. de 2015

My husband and I were very pleased with the service. We dropped our car off Saturday morning around 0830 and we're told 1.5 hrs later we'd receive a call. It was about that time that we did, only to explain to us some areas of the vehicle that needed attention. We discussed this and agreed with Heather, our caller, that we would like the vehicle maintenance according to your mechanics. This would take another 1.5 hrs so we patiently waited for the call back. Heather was very professional and we appreciate the timely attendance to getting our vehicle finished. Thanks to the mechanics for their superior job as well.

Azalia LaTorre

27 de sep. de 2015

This is my first time to deal with Stokes Honda .It was a pleasant experience from the moment my husband and I arrived on the lot until our exit with my new Honda Pilot . Our first encounter was with Francis. He was very helpful and willing to explain everything and answer all of our questions . Everyone was courteous and helpful from the sales person ,the manager to the finance person .I was taken around and introduced to the people in the service department also. Thanks to all for such excellent treatment .

Laura

26 de sep. de 2015

Stokes Honda is where I always get my car serviced. Heather was my rep for the day and went above and beyond her required duties. I was there for an oil change and she reminded me about an upcoming required service that my Honda will need. Heather respected my time crunch on this day and got me to my next appointment with time to spare. Heather also took care of my key battery which I had forgotten needed to be changed. Stokes is busy but they take care of their customers without high pressure sales.

Al Kuechler sr.

24 de sep. de 2015

Jack Nathans (service dept.) greeted me with the usual "What can I help you with Sir?" Very helpful in knowledge of needed repairs. Also Robert (service mechanic) is the one I always request (if he is available). He advises me on what needs to be serviced on my Honda and always very helpful. Been coming to Stokes Honda North going on 10 years for service on my 2002 Accord SE. Thanks to all concerned.

Patrick

23 de sep. de 2015

Jack is the best service advisor I've ever dealt with. He reps Stokes very well. I will continue to look forward to working w/ him.

Louis

18 de sep. de 2015

I had a 2006 Ridgeline now a 2013 Ridgeline. My wife drives a 2013 Odyssey. My son drives 2014 CRV. All these cars were purchased from Stokes North. The main reason I deal with Stokes is the service department. Recently I took my Ridgeline in for a minor problem and was treated by Jack as if I had to push the vehicle into the lot. It is pleasant to talk to a service representative that has been working at Stokes since I purchased my first Honda.

JPH

12 de sep. de 2015

Been taking my 2000 Accord 6 here for years. Service has always been great. Always personable, professional. Repairs done as expexted with no surprises.

Chunt

4 de sep. de 2015

I had a wonderful experience at Stokes Honda. The staff was so nice and very informative. I will definitely come back!

elmojay

11 de ago. de 2015

Each time I have visit their showroom Which was 3 times in the last 8 years I left frustrated and with no car. If you are looking for a great deal on a Honda, Jim Hendricks on Savannah highway will get you a better deal without the pressure.

Branham

8 de ago. de 2015

Everyone was very helpful. I have purchased several vehicles from Stokes. Always great selection and always deal with you honestly and fairly...

GGB

1 de ago. de 2015

I recently encountered the first repairs to my 2010 Honda. A transmission sensor failed, giving erroneous alarms. I called and set up repairs. Price was quoted. I spoke with Joe D. I brought the car in and left. Joe called me and informed me that the transmission sensor had caused the ECU to fail as well. A $1000.00 part that was under extended warranty! (Thank you Joe and Honda!) I was requested to let the dealer keep the car because the ECU was not in stock but would be delivered in two days. (No problem with me.) Repairs were done on time, at the original price quoted. After getting the car home, I discovered the remote start was not working. Joe requested I bring the car back. I did. The programming was done. Success! Even though the experience was not perfect, how can I complain. Joe / Stokes did all they could to get me back on the road. Thanks. I would recommend to a friend or family.

Happy repeat customer

31 de jul. de 2015

As always, my experience with the service dept . at stokes Honda was very pleasant. Quick, no problems and no pressure from the service advisor. I would definitely recommend Stokes Honda to anyone who is looking for a vehicle!

pbromley

27 de jul. de 2015

I purchased my Honda Pilot at Stokes 10 years ago. The old girl has 205k+ miles on her. I have never had my car worked on by anybody else (as far as I can remember.) Some people say, she is old and I can take her anywhere to get her fixed. However, I am pretty old school about loyalty. Some people say that I could get work done other places for a lower price. Maybe, I could. However, I won't. I trust the service. As far as the buying experience...I really can't remember. The only tiny critique I can offer is to maybe celebrate your employees. The service department works their behinds off. I hope each and everyone of them is valued. Also, how about a customer rewards program...that would be cool. And, if you do institute one, grandfather me in for the last 10 years :P

Jimmy B

27 de jul. de 2015

Every person I dealt with at this dealership was a quality individual that I thoroughly enjoyed talking to. My salesperson Jerome was an absolute pleasure to deal with and made the buying process very easy. I would easily return or recommend anyone I know to visit Stokes North.

gailann

27 de jul. de 2015

We had a great experience with Garfield while shopping for our new Honda CRV. He was so helpful and patient the entire time from just looking to buying my favorite Honda yet!!! This is the second Honda we have bought from this dealership and I would recommend them to anyone!

Melissa clayton

26 de jul. de 2015

i was greeted as soon as I walked in with y puppy. Taken care of very efficiently and they gave my puppy treats!!

Sarah Harry

25 de jul. de 2015

Jack has great customer service attitude. He always does a great job in getting uhe service that is required. He answers my questions and I am a confident that my car is getting the service I need. The Stokes device is always great !

ZandraJ

22 de jul. de 2015

I bought my car in 2012 and with it I bought a car care plan. I was a newbie and they took advantage of me. I go to the Stokes Honda on Rivers in Charleston for my oil changes and every single time I wait 2+ hours and every single time they tell me something is wrong with my car. I usually cant afford to pay their outrageous costs to replace this or refill that so I have to pass and look for help elsewhere. It turns out there wasn't anything wrong to begin with. Today, I come in at 9 am and wait for 5 minutes with not so much as an acknowledgement. I left and came back around 2 pm. Finally, someone helps me. I wait two hours for them to change my oil and then the man helping me tells me my battery is dangerously low and needs to be replaced. Okay, but I bought a new one not long ago. He leaves and comes back to tell me it was their battery originally so they will replace it with the warranty. COOL. Then he comes back after another 30 minutes of waiting to tell me the battery is actually fine and all that's left is paperwork. I ask what happened and he begins to treat me like a child. He is rude and talks down to me. I'm waiting at his desk and he leaves multiple times and doesn't explain whats going on. I'm frustrated and flustered and I just want to get the heck out of there. He tells me I can leave and he will give me a tire rotation for free. UHMMM It's already paid for by the plan I bought when I first purchased my car. He says I can go but doesn't give me a receipt. This is only one of many awful experiences I've had at this place. I'm extremely sorry I bought my car through them and I highly recommend going almost anywhere else but here.

Tmrollin

3 de jul. de 2015

I recently bought a new HR-V from Stokes Honda and I couldn't be more pleased with my car or the service I received while purchasing my new car. Being a first time car buyer and having to do this alone, the thoughts of how this process may go terrified me. I was greeted by Garfield, who was amazing! He was informative, witty, and really cared about what I wanted in a car. Garfield took the time to explain every gadget on the car as well as answering any question I may have had. I never felt like I was being rushed or being a nuances to him. Through out every stage of the purchase I was kept informed as to what was happening. The entire staff was very friendly and I had a great experience. All in all I was very pleased and would recommend anyone to go there for their car needs.

Barbara L.

20 de jun. de 2015

Hi, I came to your North Charleston car dealer the other day, was greeted by Doug and had my car fixed in a very timely manner. He also helped me with an air conditioning problem , it was so good to get my problem with my car fixed so fast and Doug could not have been more helpful. Anytime I have had a major problem with my car it has happened very close to my house which I am very thankful and blessed for.

JJR

20 de jun. de 2015

As one of the Honda owners among 37 Million with recalled airbags I called Stokes for help. Even though I was not a previous customer everyone I dealt with was courteous and treated me like they really wanted to help. I was completely surprised when they called me in a very short time (~2 weeks) and said they had the part and wanted to schedule the service. We set an appointment for the very next day. When I arrived, even though a little early, they appeared to be expecting me and took my vehicle straight into the shop. In less than an hour and a half the work was finished and I was on my way. A pleasant experience all around.

judy a wright

19 de jun. de 2015

I have been coming to stokes Honda for approx. 15 years and I have been treated very well. they are so honest and helpful to their customers. . I will never take my car to no one else as long as I can get the royal treatment at stokes Honda of Charleston SC . thank you guys .

Jen Ford

19 de jun. de 2015

Easy - Pain free experience. Part arrived quicker than expected and scheduling was convenient. Thanks!

Gail A

16 de jun. de 2015

We had our second great experience purchasing our new CRV at Stokes Honda! Our salesman Garfield was so nice and patient with us the entire time! I would recommend Garfield and Stokes Honda to anyone choosing to buy a Honda!

B in SC

7 de jun. de 2015

I was very pleased with my buying experience. The sales people were helpful and courteous. While the car buying process can be stressful, the people at Stokes Honda North made it as seamless as possible.

Rebecca B Hawkins

5 de jun. de 2015

My experience with Stokes Honda was exciting and handled with the very best Customer Service. I am very happy with my new car. I will drive back to Charleston from Alabama when I am ready to trade again. I recommend Stokes Honda, they treat Women very special. Rebecca Hawkins

Dannie Nicholson

25 de may. de 2015

The previous two times I went for service, it was terrible, and I express my concern to the supervisor. This time was a great experience, I will request Heather for my other service or repairs. I have been going to Stokes Honda since mid eighties and the service had gone down hill, but I must say it was a very good experience this last visit. Hats off to Mr. Cleave. V/R Dannie Nicholson

Michael Goose Creek

18 de may. de 2015

I have to say that it's Jack in Service who continues to bring me back time and again to Stokes Honda, he defines service and quaiity, He is a class act !!

Judy D

18 de may. de 2015

Over many years I have come to expect excellent service from Stokes - and that is what I get. This was no exception - speedy, pleasant and excellent.

DELMAR Callaway

17 de may. de 2015

The service department staff were very friendly. Keep up the good work. Summerville, SC

Nickisa0

13 de may. de 2015

Recently my wife and I were shopping for a 2015 Honda Fit. After speaking with the sales manager for multiple hours we were unable to get our monthly payments under $400/month. We informed Hendrick Honda that we planned to use Heritage trust (our local bank) as the loan. Hendrick then informed us that they are able to go through them and get us the same rate. We were told that our best possible rate was 19.99% ONLY if we're could come up with a sizable down payment. We left for lunch and decided to actually visit our bank to see if that was correct. After being approved for a loan at 7.6% and no down payment it came clear that Hendrick Honda clearly lied about our rates. They also informed us that the bank actually does not require any down payment at all. After leaving the bank we traveled to Stokes Honda North and were helped by Kathleen who was extremely friendly and provided a lifetimes worth of intelligence. We should have come here to begin with! Stokes Honda was actually able to beat my banks rate and got us the vehicle we wanted within a couple hours.

Darrell

11 de may. de 2015

I needed and oil change after a long drive. I contacted the dealer who told me to come right in and I was taken care of in about 50 mins.......Now I call that service. the service reps were outstanding and the waiting area accommodations were top notch.

jwebb

8 de may. de 2015

This was my first time buying a vehicle for myself. Even before I arrived, my father insisted on being there. He arrived before me, and was greeted by sales staff. As he has trouble walking, he was ushered to a waiting room chair and made welcome until me arrival. I was greeted warmly by my initial salesman and shown right to my father. The salespeople who worked with us, Gary and Joy, were very polite to me, and kept my father informed of my car buying process at every new development. Both Gary and Joy took their time to explain not only the nuances of my vehicle to me with genuine patience, they also made me feel like a person, not just a customer. Throughout every stage of the purchase, the were there, keeping my father updated and standing by me through an unfamiliar event. After the purchase was complete I had to return sever days after the purchase to have the windows tinted. Both Joy and Gary acknowledged me and Joy walked around the building with me and steered me through the process. All in all, very warm people, committed to me and making my extra podium one.

Cap's Fan

8 de may. de 2015

Overall the experience was excellent. I arrived without an appointment and was greeted with a very helpful service technician. I had a number of items taken care of did not have to wait very long. I was made aware of what was being done and was on my way home quickly. The only thing that would have made the visit great would be better chairs in the waiting area.

Lindaa Cantrell

5 de may. de 2015

I came in becaujse my gear shift light and my tire light were malfunctioning. It was quickly attended to and therre was no charge to me. Thanks very much for the good help. You've the best!

nick

5 de may. de 2015

quite shocked by price. It was reasonable. was expecting 2-3 times more. quick efficient and reasonably priced what more could you ask for.

Pegleg

2 de may. de 2015

first time buyer from this dealer (or any other for a long time). The salesman was experienced and focused. Wanted to know if I knew what I wanted. Once I stated that to him he showed me the car I looked at on the Stokes website. We took it for a test drive and he told me to drive it as if he was not there. Upon returning, he provided no pressure or different vehicles, deals or anything of that sort. He did however make an arrangement to take the vehicle home for the convenience of myself and my wife to "really check it out". His cordial offer and straightforwardness proved to be the little bit if space we needed to make a stable decision. The vehicle was immaculate and I might add was serviced its entire life at this Stokes dealership !

newcarotaku

1 de may. de 2015

The staff was polite and genuine without being aggressive and pushy.

Claudia Grady

1 de may. de 2015

I always take my Honda North. Everytime i get great service. Everyone is so friendly. Nothing to say but great things and as long as i have my Honda that's where i will be taking it.

DnJHunter

1 de may. de 2015

Our second regular service visit after buying our Honda from Stokes was even more efficient than the first. Customer communication was excellent, wait time was minimal.

Bert D.

1 de may. de 2015

The car ran like new after servicing, the staff was friendly, helpful, and very capable. This is what I've come to expect at Stokes, and have not been disappointed.

Nicole G.

29 de abr. de 2015

Until coming to Stokes Honda North I never wanted to take my car to the dealer for repairs, but here I feel like they care and will take time to explain any and all repairs. They are very friendly and professional. I've never had to wait to be addressed or seen and they are quick to get you out and in your way. It's a pleasure each time. Thank you!

B. Henderson

27 de abr. de 2015

The people in the Service Department do a fantastic job. They are friendly and very considerate when it comes to their customers. I was very satisfied with my visit.

bonnieoblinger

23 de abr. de 2015

I bought a 2015 Honda odyssey and Dealt mainly with Layne. Got me a great deal and was able to write me a quote via email . Made sure it was an OTD price. When I got there I was hoping they wouldn't add on anything like most dealers will, and he didn't! GREAT CUSTOMER SERVICE and super helpful. Bought my used suburban from them and went back a 2nd time and got a brand new 2015 Odyssey! I would highly recommend them!

Roger Harshbarger

16 de abr. de 2015

Ms Anslee Howatineck was very amicable and professional. She got me in and out for my oil change and tire rotation in a very expedient manner. Well done Ms Howatineck. I am extremely happy with the service at Stokes Honda North.

JennC

9 de abr. de 2015

Were looking for a car,stopped bt dealership, helpful salesman, done deal.

Debby

14 de mar. de 2015

I was looking for a used car and a co-worker had just purchased a car and mentioned how helpful her salesman was so I got his name and made an appointment for Saturday. I went in on Sarurday morning to meet with Jim Godbout to see what my options were as far as financing and choices were concerned. My car was about to fall apart so I needed help. Jim was very helpful and got me in a brand new Civic rather than a used car! Probably a better deal too! I had to take it in to have the windows tinted and the service was great. Everyone I've dealt with has been very helpful and friendly. I will definitely purchase my next car from Stokes and Jim Godbout!

Jessie

7 de mar. de 2015

Jack Nathans at Stokes Honda is an honest and dependable service representative. He keeps his promises and does a good job explaining what repairs need to be done. I've been doing business with him since I bought my Civic new in 2006.

Santiago Tualla

6 de mar. de 2015

My car was brought in for various recall fixes. Very good services and customer rep was respectfully in every way. Dealership is outstanding overall.

Loren Hagen

6 de mar. de 2015

I had my car in for a front -end alignment. They did an excellent, fast, job and sent me home happy.

Tom Lewis

6 de mar. de 2015

Jack, Raymond, the first girl on left as enter second door, and Cleve always go out of their way to make us feel good and take great care of our needs. We have 3 Hondas and this is the only place we go. Great people!!

DawnC

22 de feb. de 2015

Oil, lube and filter, tire rotation, and 29 point check started at 830 out and on the road at 9:03. Can't beat that!! Excellent customer service!!

sjgj

21 de feb. de 2015

My husband and I went the Stokes Honda to lease a used car. After test driving a 2013 Impala, we were told that the car was $13,000 not including tags, taxes and a admin fee. To make a long story short, we were back and forth to Stokes for three days straight trying to get a bank to approve us. After they told us that they could not approve the monthly payment range we wanted they let us test drive another car, which meant that we had to again wait for three banks to approve us (we were there for 5 hours waiting). When we finally got a call back from a bank that approve us we sat in the Finance Manager's office listening to random stories and excuses on why they wanted almost $400 a month in payments. The salesman that we dealt with got upset many times with us because we wouldn't make the deal. UNCOMFORTABLE AND PUSHY!!!! This was a total waste of 3 days at Stokes Honda...AND I STILL DONT HAVE A CAR!!!!!

ALINE MILLS

13 de feb. de 2015

i HAVE ALWAYS HAD GOOD SERVICE WITH THE SERVICE DEPT. wHILE i WAIT i HAVE FREE COFFEE. DAILY NEWSPAPER AND CURRENT MAGAZINES TO READ SO i AM HAPPY. ALL THE SERVICE HELPERS ARE FRIENDLY AND COURTEOUS. THE CAR IS ALWAYS CHECKED AND REPAIRED CORRECTLY.

steven

7 de feb. de 2015

Every time I go to Stokes Honda, they treat me with the up most respect. The store is clean and everyone is so nice. I will continue to do business with Stokes Honda.

Bama10

21 de ene. de 2015

I am a first time car buyer and I had a great experience at Stokes Honda North. Everyone was friendly and helpful and I greatly appreciated all the help I received. I would recommend this dealership easily to anyone in the market for a new or used car.

gmoney

14 de ene. de 2015

I had a problem with my 2009 Pilot and Raymond let me know it was under a campaign that would cover it 100%, while my vehicle was in service for FREE work he sugested that i handle my timing belt and water pump and it would save me money since they already had it in the shop. I took his advice. Great customer service, Thanks Raymond and Stokes Honda.

DFluddRN

10 de ene. de 2015

Stokes Honda provides excellent service. Thanks you for your service on my Honda Pilot!!!!!

Tim McElwaine

9 de ene. de 2015

Excellent service department, work was done professionally without undue delay. Service advisor Ms. McClellan was superb in explaining everything to me and keeping me abreast of progress. I was not surprised, my experience with their sales staff was excellent, and now their service staff has proven itself to be superior as well.

E. Watts

9 de ene. de 2015

From the moment I arrived, the service department technician immediately came to me and began processing my request for car service. He was attentive, answered questions for me, and showed me the waiting area, and kept in touch with me throughout the time my car was being serviced. When the service was complete, the technician explained what was done to my vehicle, he explained the invoice, and kindly walked me to my vehicle and thanked me for my business with Stokes. Overall, my experience with the service department was excellent.

PRawlins

8 de ene. de 2015

I have purchased 4 vehicles from Stokes Honda, and overall, I have had a pleasant experience with them. My most recent purchase if a 2014 Honda Accord Coupe. I took it for its first oil change this past Saturday. I received a moon roof visor for Christmas and wanted that installed also. I was afraid of the cost of the installation, but was pleasantly surprised that the oil change, tire rotation (which I do every time I change the oil), and the installation was under $75. I had expected it to be a lot more. The work was done to my satisfaction. The only issue was that there were only two service writers working, and I had to wait a little longer to pay my bill and retrieve me car keys.

OV

27 de dic. de 2014

We just bought a new Accord from Stokes Honda. The salesperson ( Marina ) knew every detail about the car and was very helpful. The financial person was also very helpful, and clearly explained everything to us, this made the process stress free ! We are very pleased with the service, and the time it took, for us to drive home with our new car.

Deb A

26 de dic. de 2014

Stokes Honda North scheduled my repair for the day after I called. I had received an estimate from another Honda dealer but took the car to Stokes because they had been so efficient and affordable in the past. The work was completed promptly, the cost was $70 cheaper than the other dealer's and the service agent, Jack, was a joy to work with. He understood my concerns and kept me informed throughout the repair visit. Even though Stokes is almost an hour farther away, I will always go to them first for Honda service in the future.

Brenda Haldi

19 de dic. de 2014

My husband said he could smell something burning in my tire and he thought it may be the brakes. I called Honda and they told me to bring it in. They checked it out and came and got me to show me what it was. I was a plastic bag that had burnt up on the exhaust pipe under the car! The mechanic explained that it will eventually stop smelling and that was it. I got my keys, signed out and went home. I'm glad they showed me what it was. Now, I look under my car all the time to make sure no plastic bags get caught in there!

Philip G.

12 de dic. de 2014

Best service in Charleston. They always take care of my vehicles properly no matter how busy it might be.

thathahngirl

11 de dic. de 2014

As always Stokes made a bad situation right. Very valuable lesson learned. I will never take my car anywhere else but Stokes. I can't thank them enough!

The Cheshers

6 de dic. de 2014

Bought a Honda Odessey in Sept from Stokes. This is my second one. Wouldn't have any other vehicle. Had some minor warranty work to be done. This was done in a timely manner. Loved the new owner get together they held. So much info in the books that they were able to condense for everyone. As for the staff, it's the best. I've worked with Jack, Raymond & Doug. Very professional people. Marina Daisey was our sales person and she handled everything so quickly, we completed our sale in a very short time. Love this dealership.

james and shelley owens

6 de dic. de 2014

First when I arrived I stood in the lobby for several minutes before anyone approached us, The Receptionist completely ignored that I was there. Once we got a sales representative to help us it went a lot better. Both the Sales Rep and the Finance department was extremely helpful and courteous. I greatly appreciated their assistance.however when my daughter went back to the dealership to obtain a 2nd key and vehicle guide book, she was treated totally different by the sales manager, she said he was rude and acted like it was a problem to assist her.....I do not feel like once you have purchased the car that you should be treated any different when you go back because they failed to give you all the items that you should have received from purchasing a brand new car. Problem only with sales manager, receptionist.........everyone else was very help for and that I thank the Sales rep and the finance individual Amy Messer....Amy outstanding Customer Service

marty56

5 de dic. de 2014

HONEST REPAIR, HONEST EMPLOYEES.. had a battery problem, took it to service mgr. they diagnosed problem, replaced it with new battery no charge for battery, service, mechanic.... some mechanics would have lied or cheated me but my Stoke's Honda is Honest !

Gayle, Honda lover

5 de dic. de 2014

My husband and I were out shopping and decided to drive up to Stokes Honda to look at CR-Vs. We had no plans to purchase although I had received a letter recently offering to give us the best trade-in deal if we were looking for a new car. I have owned probably 15 Hondas over the years, and I will have to say that dealing with Stokes Honda has always been the smoothest and fastest car sales transaction process I have experienced. Not only did I get top dollar on my 2008 Honda Accord trade-in, but they located the exact CR-V I wanted, and the sales process from start to finish was less than three hours. Thanks to Gary Thigpen, my former salesman who has moved on up, and to Tony Ward, my new salesman, for their expert help, and also to Erika McFarland of the finance department, for making my new car purchase so agreeable!

CHRISTY BRIGUGLIO

5 de dic. de 2014

AS ALWAYS, STOKES HONDA IS THERE TO TAKE CARE OF OUR ACCORD. WE'VE BEEN BUYING ARE ACCORDS FROM STOKES OR OVER THIRTY YEARS AND WE ALWAYS HAVE THEM SERVICED BY THEIR SERVICE DEPARTMENT. THEY ARE THE BEST WITH NO DOUBT.

Tom Lewis

13 de nov. de 2014

We have three Hondas and they all always take good care of us.

Jessie

13 de nov. de 2014

Bought my car new in 2006 and have been dealing with Jack Nathans ever since. My Civic just turned 100k miles and is running great. He is very good about reminding me to change the fluids, clean the fuel system, etc. Jack is consistently professional, knowledgeable and friendly. Angelo the shuttle driver is a true gentleman. These two men represent Stokes very well.

Tim and Amanda Bazzle

13 de nov. de 2014

Turn around time is great and so thankful they have wifi for their customers.

PinoyBoy69

8 de nov. de 2014

Went on 10/31/14 to ask about a suspicious metallic noise erupting on my 2008 Honda civic LX with 16,000 miles on its.I thought I might needed new rotors and brakes.Jack greeted me in their wee hour of the morning cause I was the first one there.I told him the problem and said he would let a honda technician look at.Jack was kind in offering me coffee while in the customer service int the lobby.After an hour or so,he told me that moisture was on the rusty rotors and that my car was fine just needed to be driven more. I thought I would of been charged for a new set of rotors but wasn't. Glad they were honest with me and didn't take advasntage of me.All of my experience with stokes has been great.Jack is awesome and you are blessed to have a great guy working there.Entire staff is awesome.

jlmcii

7 de nov. de 2014

Great experience. Great customer service. Repairs were done fast with quality parts.

Steve

6 de nov. de 2014

I've had my vehicle serviced at Stokes for years. As always, I received excellent customer service. My service advisor, Raymond was professional , courteous and friendly. My vehicle is always serviced/repaired properly and is delivered in a timely manner. Your technician, John Holifield always does a great job on my vehicle. I have the utmost trust and respect in his opinion. Thanks to all at Stokes Honda

Tom Lewis

6 de nov. de 2014

Raymond and Cleve went out of their way to help me. They are the main reason we keep coming back. We have 3 Hondas and only deal with them.

First time Honda owner

30 de oct. de 2014

This was my first time shopping at this dealership. I was impressed. My salesperson was great. Lindsay was very personable and funny. They gave me a great deal on my trade and LOWERED my monthly payments by about 80 dollars. Sweet deal! I will be going back to them for any future vehicles I buy and would highly recommend them to a friend.

CaitA

27 de oct. de 2014

I had my car serviced recently at Stokes Honda. The service was very prompt, and TJ (who helped me that day) was amazing in both his friendliness, knowledge, and quality of customer service. I would highly recommend Stokes Honda for service and repairs.

gary

23 de oct. de 2014

I heard an odd noise in the left front wheel and went to the dealer for an inspection.They determined that the wheel bearing was bad.The following day it was replaced with no expense to me.The process was fast and easy so I would recommend Stokes Honda North for repairs or buying a vehicle from them.Thanks.

nevershopatstokes

21 de oct. de 2014

Michael mercaldo was a total db he is the most rude person I have ever meet

The Tates

16 de oct. de 2014

We ALWAYS have a fantastic experience at Stokes Honda!!! We are ALWAYS 100% satisfied with all departments. They treat us like family and it is greatly appreciated!!! Thank you Stokes Honda!!! R, The Tates

O.R. YOUNG.

11 de oct. de 2014

SERVICE FROM JOE DETTREY WAS EXCELLENT FROM START TO FINISH.MAY MY DAY.

T Wyatt

27 de sep. de 2014

Awesome Service Department The staff is very knowledgeable, caring and friendly

HappyGoLucky

20 de sep. de 2014

Just signed my third lease here at Stokes Honda North and I am looking forward to doing business with them for life. Prince Sinsuat, my sales rep here at Stokes Honda has made the process really transparent and easy- no high pressure, no business posturing that you often see at other dealerships. I was really clear on what car I wanted and what my terms were and Prince Sinsuat made sure that I left a happy customer. If you need a car and don't want the drama at the dealership be sure to ask for Prince...you'll be happy you did.

anita

19 de sep. de 2014

Jack has been my service manager for years and has always looked out for my best interest in keeping my car safe on the highway. He always recommends the types of service that I tend to overlook at times. He is very careful to explain to me the cost and waiting time so that I have never had any "unpleasant surprises." If all your customer service personnel follow his example I'm confident that your business will continue to flourish.

CG

18 de sep. de 2014

Purchased a 2015 Honda Fit Ex. Salesman was extremely helpful and I would definitely work with him again.

Ms. Dawson

11 de sep. de 2014

Yesterday I went to Stokes Honda North for an oil change. Not only was I served right away, I was very comfortable. The staff was very nice and I will probably be back again.

LR Goodyear

8 de sep. de 2014

I recently posted a review titled "Don't Buy From Here" which was posted after I did not receive fair treatment from the general manager at Stokes Honda North. I have since spoken to Mr. Stokes, who agreed that I should have received the second key to the vehicle and he refunded my expense on the spot. Mr. Stokes assured me that it is not their practice to handle situations in the manner this was handled, and stated he will ensure it does not happen again. I will now continue to do business with Stokes Honda North now that I know the Stokes Family means what they say about ensuring customer satisfaction. As a foot note, I would like to add that I have been very pleased with every vehicle I have purchased from Stokes Honda North.

Sandy

5 de sep. de 2014

Just purchased a 2014 Honda Accord. This was the third car I've purchased from Stokes honda north. It keeps getting better and better. Joe, lindsay, Sam, Erica all made the experience so simple. The service department has always made the servicing of my cars an easy experience also. Hope and Jack go out of the way to make everything go smoothly. Really would like to thank everyone for making this car purchase such a great experience. I won't go anywhere else.

LR Goodyear

29 de ago. de 2014

I purchased a used Honda Accord from this dealership on 08/28/2014. I am pleased with the vehicle, but it took 41/2 hours to make the purchase. No special circumstances, it just took them that long to get it done. I outlined what I was willing to monthly, only to go into finance and be quoted $130 more than agreed. Once I got that straight, I left the finance office only to be told I would only be receiving one key to the vehicle. I told the salesman (C. Altman) that it was not acceptable and I should receive two keys. C. Altman said he went to the general manager (Joe Detry) who refused to give me another key. Of coarse none of this happened until after I had already signed for the vehicle. I ended up paying $150.00 for a key and waiting another hour for it to be programmed. The salesman was great, the service advisor was great, but do to the actions of Joe Detry I made it very clear that this was not the first vehicle I purchased from Honda North, but it would be my last. If this is how Joe Detry treats his customers, I can only imaging how he treats his sales staff. Never again!

Lori Denzer

21 de ago. de 2014

Justin Rider took really good care of me. Out of all the cars I've purchased over the years, I've never had someone be this kind to me. He had to order my car but he constantly kept me up to date where my car was. He just went out of his way for me. Especially to deliver a rental to my home because you were out. I thought that was nice. He's a nice man. Everyone is there. Busy too.

CivicDave

21 de ago. de 2014

My 2000 Honda Civic LX has almost 392,000 miles on it. The Service staff, headed by Cleve Mize, has kept that little car running over the past 13 years. I have had to fix some problems, but I've always left Stokes Honda North satisfied. Technicians and service have been great. Highly recommend this staff and site. Polite, thorough, knowledgable, and committed to service. I'll be dealing with them shortly on either an Accord or CR-V. Hard to leave Honda after all these years. Great job, Cleve, and staff.

Theresa C

15 de ago. de 2014

I bought my Element from Stokes in 2009 and it is the only place I've ever taken it for service. They are always very courteous and prompt. This is the 3rd Honda I've had over the years and can't imagine buying from anyone else!

Clint

8 de ago. de 2014

I had a pleasant experience, especially because of the skill of Jo Jo, our salesman. My wife and I were shopping for a new car, but not convinced upon arrival at Stokes Honda North that we would actually be purchasing from there on that day, as we were also looking at three or four other vehicles from other dealers. Jo Jo's attention and professional demeanor made all the difference. Even when we haggled endlessly over pricing, trying to get the final cost as low as possible, he showed patience and good humor, and yes, eventually came down on the price enough to convince us that we would pull the trigger and purchase. All in all, a very enjoyable experience for both of us, and an acknowledgement and tip of the hat to Jo Jo, our salesman. If you are looking for a vehicle from this dealer, I would definitely recommend that you first look this guy up, as he is a pleasure to do business with!

Annie Oakley

7 de ago. de 2014

Jack Nathans at Stokes Honda is a very good service rep, I've been working with him for 8 years now, since I bought my car there new. I called him in the morning, booked a late afternoon appointment and picked up my car in the early evening. The service techs solved the problem. Jack had my bill ready when I arrived. A/C is now nice and cold.

the mandels of summerville

4 de ago. de 2014

bought our third car from stokes honda north, the people are friendly enough, initially until you buy the car than you can forget it, hadn't had too much trouble with them until we needed service, we were overcharged on service, because of oversights on their part we were stuck in a parking lot for 5 hours, we had to pay to get towed to our house and then back to the dealership. i spoke to a sales manager about the exorbitant rates we were being charged by the service dept. and he simply had me talk to the service dept again, couldn't get me off the phone fast enough, we have had the vehicle for less than 4 years. stokes has done NOTHING to try to help us out. i will be taking my teen to another dealership rather than deal with these sharks again. so much for customer service and appreciation, not to mention loyalty.

Kristin

25 de jul. de 2014

I know..'pleasant experience' feels like an oxymoron when it comes to the car buying process, but our visit (and 2015 Honda Pilot purchase) at Stokes Honda today was totally pleasant. Robert (our sales person) was fabulous, Gary (sales manager) and Erica (finance) were amazing. I've purchased cars where I walk away still mystified where the numbers came from and hoping I got a 'good deal'... Not here! Every detail, every million questions I had, were thoroughly answered. Every employee was pleasant. My 7 year old even asked to stay longer than we did! Will definitely continue to do our business at Stokes.

Terrible experience

21 de jul. de 2014

Last January me and my fiance bought her a used 2012 honda pilot. We'll about 2 weeks ago we got to trade it in at another lot. Come to find out while the car was in there lot 10 days before I bought it it was in a severe wreck. Butttt the car fax did not show that yet. We'll while looking at the car I asked many times has this ever been wreked the answer i got was (no no I'll pull the car fax for you) obviously knowing it wouldn't show up. And I'm sorry but rumors spread when a car on the lot gets in an accident every body that works there will know. So now iv lost thousands on the car bc it's been wreck couldn't even get what I owe ONLY bc it was wreck. So now I'm pursuing this issue w my attorney. Bc guys they will sound really good when trying to make a deal w you but the question is what are they not telling you and hiding from you. I will never shop here again and I would not recommend anyone not my worst enemy. RICK HENDRICKS TOYOTA on rivers ave is amazing just every staff in there was awsome and there prices. DONT FORGET the 2 YEAR TOYOTA CARE you get for FREE unlike stokes. Please I'd hate to see anyone else go through the stress and lies and heartache that I have. Please save yourself all of this. If they see they can get one over on you they WILL!!!!!!!

Colburn

18 de jul. de 2014

Helpful service. Let you know everything about the car you're thinking about buying. Willing to work with you on a price.

Happy customer

17 de jul. de 2014

We were recently given a used 2001 Civic with over 200,000 miles as a gift. When the AC was on and we made a left turn we could hear water swooshing and a weird squeeling noise so we called and made an appointment with Stokes on Rivers. They knew exactly what was wrong, were ready and willing to fix it as soon as we could get it there, and the whole thing cost us pennies! Once it was ready they called us and sent an email detailing the visit. Unfortunately it was pouring rain when we went to pick it up but that didn't matter to them- they ran out in the rain insisting to pull up the car under the covered area so I didn't get wet. Great people, great service, GREAT PRICE!

T Laird

17 de jul. de 2014

Scheduled my oil change online, quick and easy... was greeted promptly and out in an hour..

Dan

17 de jul. de 2014

My family has been buying cars from and having cars serviced at Stokes Honda for years. I just had another great experience with them. Everything they do is top notch. The sales team is great and works hard to get you a good deal. The service team is great, too. They're honest and I completely trust them to provide guidance. My father-in-law is a lifelong auto mechanic and I run their advice by him and it checks out every time. Also, their labor rates are more competitive than at least one national garage at which I've had my car serviced.

dearmemen

11 de jul. de 2014

We've bought five Honda's from Stokes Honda North since 1980. The service was excellent in all instances.

Nana12015

10 de jul. de 2014

I just bought my very first Honda, a new 2013 Honda CRV-EXL (which was classified as Certified Used since 2014s are being sold now), this past weekend and so far am more than happy with it. I had decided last year that I would replace my 2009 Toyota Camry with an SUV and have looked at just about every automaker's smaller versions since I loved my Camry's MPG. Since there isn't a Honda or Toyota dealer in my hometown I was seriously considering a Ford Escape until my husband and I actually sat in the CRV. The larger shoulder room and arm rests in the front seats sold my husband and I both as soon as we got inside. After being used to the interior width of the Camry I was not looking forward to the smaller feeling interior of an Escape. Decided to buy the 2013 model vs 2014 model as there is absolutely NO difference in them other than the price. I'm really glad we were able to make a great deal with Stokes Honda and drive away with it a few hours later.

Paul Honda civic

10 de jul. de 2014

Great experience. Vehicle repairs done in expected time. Pointed out items to consider for future visits. Not pushy or over bearing. Will come back.

thom

10 de jul. de 2014

I had an ongoing problem because, when I leased the car I thought I was getting the maintenance program, instead received the warranty over certain miles program. It took some time to get someone's attention but, when you did, you gave me the maintenance program for the balance of my lease, which is over in September, 2015. When I came in for my servicing, they only charged me for balancing and switchign tires and I took the time to talk with Ms. McFarland, lease Mgr becuase I knew that I was going to go over my 45,000 miles before September, 2015 and would incur a 15 cent penalty for the overage. She told me that I should bring the car in when I was at or just over the 45,000 miles and was sure that Stokes would work with me on not making any charge if we could make a deal on another car, os simply buy this car. In my dealings with Stokes the catchword has been 'flexability'. Thanks.

Jennier H

10 de jul. de 2014

I can't thank Jack and the Stokes Honda Service team enough for taking such great car of me and my son's car. I know I can always count on them to be fair and provide excellent service in a timely manner. I would never take my car anywhere else. I recommend them to all my friends.Thank You Very Much!

K. Scudgington

9 de jul. de 2014

Where do I begin? I have only been in for routine maintenance on 2013 CRV on three occasions since I bought it a year ago. I am overly impressed with how professional each and every person is when you arrive for service. Service Advisors are prompt, courteous, friendly, and explain everything you need and or was completed on your vehicle. Technicians are all friendly and knowledgeable and good at what they do. The quality of service performed is clean, efficient and accurately completed. I have had to wait a little longer than I would have liked a few times but I understand why. Stokes Service Department is really, really busy and in this good ole boys eyes that is a good thing because that means that they are doing a good job and people trust them to do the work. I am completely confident that if something major needed to be fixed on my vehicle that it and I would be taken care of properly. I am very satisfied with the way I have been treated throughout the whole buying and ownership process and would highly recommend Stokes to anyone.

PC2014

6 de jul. de 2014

I purchased a new car from Stokes a few months ago and have had two service appointments that took too long to complete. The first was an expresss service appointment for an oil change that took over 2 hours because they slotted the car for a recall repair that we did not discuss. They did adjust the price of the oil change which was appreciated. The second service was supposed to take 2.5 hours but ended up taking 5 hours and no excuse was provided even though I confirmed with the rep two times what time the work would be completed. When I called to check the status after 2 hours, the same rep that assured me it would be done on time acted like he had no idea what I was talking about. The quality of work seems fine but the service reps do not seem to pay attention. Based on my experience I would not use them for service again unless its a warranty repair. I cannot take entire days off to have simple service items completed.

angm

6 de jul. de 2014

My husband & I got "pre approved" for a deal they were having, spent over 2.5 hours test driving and picking out colors, come to find out we were 10 points shy on our credit score. Obviously "pre approved" doesn't mean SQUAT! The salesman was a VERY nice guy, the sales manager a gigantic jerk. The salesman told us Stokes cares more about getting the customer in the door, than making the sale. Fantastic. :(We went straight over to Hyundai where I had a bad taste in my mouth for dealerships, I told the salesman the two cars I liked, he ran the numbers for both. Two hours later I drove away in a 2014 Hyundai!!!!!!!! (which has a MUCH BETTER warranty, and was $5,000 cheaper)I will NEVER shop Stokes again, and we will be shopping in the next 6 months for a car for my husband... we will be definitely be going to Hendrick.

Chris

3 de jul. de 2014

Raymond didn't excellent job. Service was fast friendly and greatly priced

Slwoods

3 de jul. de 2014

I got my Civic serviced this week at Stokes Honda North on Rivers avenue in Charleston SC. I made an appointment the night before on the internet for 8:30 AM Wednesday. Got there 15 minutes early and was met by the service rep who took my information and then took my car right back to the service area. 30 minutes later; the oil was changed, other fluids topped off and a report on the current status of my vehicle was given to me. This is the second time Stokes Honda did the maintenance on my Civic... I just reached 12K miles. (I also took my Honda Odyssey once with same results). Each time, I made an appointment on the internet.. and the service was completed ahead of the scheduled time. Professional service by Honda factory certified mechanics, done on time with a friendly staff. It's a no brainer, I wouldnt take my two Hondas anywhere else.

Max

3 de jul. de 2014

Took my car on Monday for an oil change and tire rotation. I was in and out in less than an hour

Mark Grinnell

27 de jun. de 2014

I took my Odyssey in for a Fuel Pump recall. Service was completed quicker than expected. Service waiting area was clean with refreshments for free. Wifi also available. It was a good experience. The only negative was I wasn't told in advance to have everything out of the rear seat so I had to remove two car seats and a stroller prior to the service being done.

Dearmemen

26 de jun. de 2014

We've bought five cars from Stokes Honda North over the last 35 years. They were all great cars. Stokes Honda North serviced them and there was never any problem with them. Stokes Honda North is excellent in sales and service.

J Merritt

26 de jun. de 2014

My newly purchased Ridgeline developed an annoying creaking sound coming from the left front of the vehicle. When I brought it in Doug Diehr handled the repair. I realized locating noises could be a frustrating repair. The mechanic assigned the job initially couldnt hear the noise. Rather than dismiss it, Doug had me drive the vehicle with the mechanic in the right seat. He was able to hear the noise and remarked, I hear it and we can fix it. What a refreshing positive attitude! The repair turned out to be extensive but the noise is gone and I couldnt be happier. Doug is great to deal with and you can be sure that I will return to Stokes service department for all my service needs. It is a pleasure to associate with men and women who are true professionals.

Kari Maastricht

25 de jun. de 2014

Love Stokes Honda North! Not your typical car buying experience. No pressure! I was able to take my time, get all my questions answered, and in the end I got an amazing deal!! Thank you so much Jim Godbout, Kenzie, Sammy and Yomi! You all took a situation that is very stressful for me and made me feel absolutely comfortable. I will definitely recommend Stokes Honda North to anyone I know who is looking for a new car.

Jack D.

21 de jun. de 2014

I came here expecting the same typical car buying pressure but it was quite the opposite. I was approached almost immediately by a very friendly and knowledgeable dealer named Joy. I explained my needs and she took me to the perfect car (a 2014 civic EX). Any questions I had she immediately had the answers and at no point was there any pressure. The test drive was relaxing and enjoyable we even had a nice conversation during the drive. Financing was the same way, no pressure and incredibly friendly. I wish I could remember her name too because she even went so far as to give me great credit advice for the future. The one and only complaint I had was the detailing was spotty after I purchased the car. I had a few scratches in the clear coat and when they cleaned the windows they had bad streaking. Back to the positive. I took the car back and they fixed those issues in less than 10 min with a smile. This is the second car I've purchased their and will most likely return when I need another in the future.

Mike D

12 de jun. de 2014

Another EXCELLENT experience at Stokes Honda North. I brought in my car for an oil change, tire rotation, maintenance and servicing. This time I worked directly with Jack Nathans and T.J. Ledbetter. As usual, everything went even more smoothly than I could ever possibly imagine. From booking the appointment, dropping off the car and then picking it up - the whole process was seamless and flawless. I wish more businesses and organizations were this easy to deal with. I'm looking forward to dropping off my car with them again before the end of the year. I know my baby is in good hands with these guys!

DawnC.

9 de jun. de 2014

My Ridgeline needed to be looked at to see if there was a problem. It was also due for the first oil change and tire rotation. The check-in procedure was smooth, we talked about all my concerns and everything was written down that I mentioned. Everything was checked out and the service was completed in a timely manner. I needed a ride home and asked to be picked up when my vehicle was finished. Mr. Angelo, the courtesy driver, was very nice. I appreciated the courtesy service so much because my husband was out of town.

Love my Hondas!

7 de jun. de 2014

Thank you Stokes service department for finally fixing my son's Civic. After many weeks of distress dealing with another repair shop, your team analyzed the car, determined the problem and fixed it within a few days. I have been a Honda owner for many years and have never been dissatified with the quality of care and service I get from the Stokes team. I have learned a very valuable lesson and will never go anywhere else with my car needs.

Sandy

7 de jun. de 2014

When I have brought my Hondas in for service, I have been greeted quickly and friendly. Everyone has always gone out of there way to accommodate me in what ever way is needed. Stokes Honda is the only place I will take my cars for service. They treat me like family.

Jana M.

5 de jun. de 2014

Great service! Came in for service during its busy time but got done in a timely manner.

Tom Lewis

5 de jun. de 2014

Just had oil change yesterday. Raymond took good care of me as alway! He is a pleasure to deal with. I trust his honesty in what needs doing!

Tim a very satisfied customer

5 de jun. de 2014

I've owned Hondas since 2004 te 1st was a 2003 Accord also owned a 2006 Odessey bought new and now I have 2011 Pilot that I bought new from Stokes. Since I've moved to the Charleston from Ohio I've used Stokes for sevicing my Hondas and bought my Pilot from Stokes. I just had my Pilot in at Stokes on 5/31/2014 for a 60,000 mile service and as in the past EXCELLENT service. Very friendly and offered to take and pick me up where ever I wanted to go, I declined because I like looking at the new models. I worked in the automotive industry in Quality and ever since I owned my first Honda, I say, if you want a gd American made car, buy a Honda. and buy it from Stokes.

Jess

31 de may. de 2014

My husband & I went on Memorial Day just to browse the Honda inventory & we were greeted by a very friendly & knowledgeable sales consultant Thomas B. Johnson II. After speaking with him & going for a test drive, we purchased a New Honda Civic which I love. Thanks Thomas!! :)

Vicki

24 de may. de 2014

We took our Honda Odyssey XL by this past week to fix the issue wth rthe VSA stabilizer. We had an appointment and got right in. The staff was very friendly and knowoedgeable about the Problem. The repairs didn't take too long so I read on a book while waiting. He also answered the other questions I had about the car and reset the Passenger side door which had been unusabe for several months at no charge. The ticket also noted an additional recall they will be getting our car back in for repair when the parts arrive. I am usually leary about going to a dealer for repairs, but they were very Professional and a clean comfortable place to wait.

Trey John

24 de may. de 2014

I recently purchased a 2014 Civic through Stokes Honda North. I can say that my experience was nothing short of amazing. Every question my wife or myself had was answered and the deal was made at a VERY fair price. I recommend Stokes Honda North to anyone who is in the market for a new Honda!

GreatExperience

23 de may. de 2014

As a first time car buyer and recent college grad I was so impressed with Stokes Honda!!! They made the whole experience pain free and were willing to work with me every step of the way to put me into my first car, the 2013 Honda Fit. Would recommend to a friend!

S Stone

23 de may. de 2014

I always take my 2003 Honda Civic to Stokes Honda North. They always do a superior job making any type of repairs and are always informative and courteous.

Joel

22 de may. de 2014

I have never had a better experience with a dealership before. From buying to service, it was been a wonderful experience. Raymond and James are two service agents that always work honestly and timely. Love this place!

Honda Fan

18 de may. de 2014

I take pride in professional friendly customer service. And that's was provided. It's always nice when you don't have to worry about whether or not your going to receive service to your vehicle that you can trust. After all the lives of everyone around you are at stake. One malfunction could cost your life and or the life of other(s). So having a vehicle that operates safely is of high importance. After having my vehicle serviced at Stokes Honda I feel like my vehicle is ready for the road. Thank you for doing what you do to make your facility function in the harmony that it does with departments working together to provide exceptional service to the vehicle and the customer.

Loren Hagen

18 de may. de 2014

My personal experience at Stokes Honda in North Charleston did exceed my expectations. The sales person Prince Sinsuat made my buying experience above anything I have ever known in a new car purchase. Probably the most important aspect of my whole experience there was being treated with respect at all stages of the purchase - especially the patience shown by Prince when first showing me used cars and then during my second visit when i purchased a new car, but also during the final price offer - acceptance stage. I thought that introducing me to the Service Manager and service procedures was a nice touch. I will most definitely recommend this dealer and sales person to anyone looking for a used or new car. An all-around 10 on a scale of one to ten.

Greg C

17 de may. de 2014

They did a great job with a timely repair. We appreciate their great service!

Kathy, a new Honda owner !

15 de may. de 2014

After being a very loyal GM owner for 40 years I purchased my first Honda in October of 2013. Although I did not purchase my 2011 Honda CR-V from Stokes I was extremely impressed with their repair service this Monday 5/12/2014. After having a awful time driving home Sunday with my drivers window stuck in the down position and of course it was raining, I decided I needed to go to a Honda dealership for the repair. Stokes Honda North is close to where I live in Goose Creek, SC. Arrived at 9: 15 AM, without an appointment and was met by a service representative at the outside welcome area within 4-5 minutes with 2 cars in front of me. Raymond Dobbs was my service advisor and he took all the immediate information and showed me the waiting areas. I was highly impressed with the waiting areas with the usual seating seen in most places and then also individual areas with work spaces that had laptop computers, high top tops with laptops and seating for snacking and a round congregate area with computers plus a good sized play area for children. Free coffee and soda and paid snack machines available. All areas were neat and clean including the ladies room. 1 & 3/4 of a hour later I was out the door and it was under warranty, so no charge. I am encouraged that this dealership understands the client who needs their car fixed can still manage work functions while waiting for repairs. Love it and I am one happy customer that will return again and again !!! Thank You Stokes Honda North !!!!

Nancy

15 de may. de 2014

always receive great and friendly service. It is always a pleasure doing business with Jack .

I used to be a trusting consumer

14 de may. de 2014

I went all the way from Southeast, GA to see a used pickup with great miles and great price. The company lady called and I said I was almost there. She stated later that she told the used car guys to pull it around for me. Never happened. When I got there it took about a half hour for the salesman to find the truck. Said it was in the detail dept. When I looked at the truck, it was a stick shift. The ad clearly stated automatic. With my knee I can no longer shift gears so this was a HUGE deal to me. I drove all that way for nothing. Seems that this dealer is sooo big that nothing gets done there..... When the company lady called the next day, and I told her the story, she was very apologetic, and she emailed the general manager as we spoke, but that doesn't get the 5 hours of my life back, and over 40 dollars in gas back. Hey Stokes, are you really sorry? How 'bout a check to cover for your mistake? Here's a "heads-up" for possible future customers: The ad was never changed to reflect the correct transmission. So, this may well happen to yet another trusting consumer. Whatever luck you have there would be far better than mine........

Phillip

13 de may. de 2014

I was satisfied with the process. I have sent family and friends back to this location.

sherryl dan Walley

10 de may. de 2014

my recent brake change oil change and service transmission oil / brake fluid service was done in a profesional manner. I was informed of all the repairs needed `and was very pleased with the specilist that worked on my vehicle and will request him any time I need service in the future.Thanks.

HunterAL

8 de may. de 2014

I recently purchased a 2014 Honda Accord LX. This was my very first Honda and very first sale experience with a Honda Sales person. I knew what I wanted and the price I wanted to pay. The sales staff was nothing but EXCEPTIONAL and exceeded my expectations. They were willing to work with me to get the bottom line price where I wanted and was all done in minimum time. "Prince", Stokes Sales Consultant was nothing less than OUTSTANDING. I will definitely buy another car from Stoke Honda and will refer friends.

LPStarland

8 de may. de 2014

We have been pleased with Stokes since we bought our first vehicle there in 2005 from Gary Thigpen. He has continued to assist us for more recent purchases and a leased vehicle. Their service department has always been helpful and responded with courteous service. Our most recent visit for an oil change and to check a couple of possible problems on our 2013 Civic was addressed and handled by Joe Dettrey in the service department, with their usual outstanding service.

Brenda Haldi

8 de may. de 2014

I was greated almost immediately. Told the service rep to check my brakes and tires as I was going on a trip. They did the 90,000 mile service but first looked up to see what I needed. We looked at the tires and I expressed I wanted to go ahead and get them today. I picked out what I wanted. I gave them the go ahead and left them my cell number. The service rep called stating brake pads on all four brakes were needed but I could wait for another 6-7,000 miles. I said no go ahead. They called two hours later and said everything was complete. I was very pleased with the service and the rep was very prompt and courteous. I have never had any problems with this dealership.

ChevyCruze

8 de may. de 2014

I bought a 2011 Chevy Cruze from Kinsey and Rodney. They were both fantastic conversationalist and able to help find a vehicle that would fit my needs, in my price range. Best car buying experience I have had.

Mike

8 de may. de 2014

Excellent rating for the service provided and performed on May 7th and May 8th, 2014 by Stokes Honda's Service Advisors and Technicians.

Traveller

2 de may. de 2014

I made my appointment online that morning, before they opened. I was greeted at7:15 completing paperwork. Car was ready at8 AM as promised.

Doris S

25 de abr. de 2014

I had been looking at cars for about two weeks, trying to make up my mind what I wanted. I knew I wanted a small SUV/crossover vehicle but I didn't know what make and model. I do not consider myself to be loyal only to a name brand of car. I had researched, looked at and test drove quite a few vehicles without finding the right one. I knew I would know the right one when I found it. The Honda CR-V was one of the vehicles I was considering. Tom Dabich was the sales person that I dealt. He was extremely helpful. He understood what a big decision it was for me. He stated that your vehicle is the second biggest purchase you will ever make, so you want it to be the right one. He explained the features of the CR-V EX. He did not talk down to me when explaining car specs or technology. I had also dealt with Jessica while I was there, both her and Tom worked well together to finalize the transaction. I drove it and knew that is what I wanted. I bought a 2013 Honda Certified Used vehicle. He explained the warranty with a "Certified" used vehicle and even helped me to hook up my phone with the Bluetooth in the vehicle. My whole experience with Stokes Honda North was exceptional. This is the second vehicle we have bought from them. I would recomend Stokes Honda North to anyone looking for a vehicle, new or used.

DufferMike

19 de abr. de 2014

My sales person was okay to work with, low pressure and answered all my questions. I was originally looking at a new Accord, then decided the Crosstour was a better solution for me. I was told all the features in the EX-L Accord would be in the EX-L Crosstour. There was not a new EX-L Crosstour on the lot to compare. I test drove the 2013 version. I made the deal and they would locate one. My sales person said she would let me know when one was found. That call never came, I had to call. When the car came in, I was told that it did not have the Push button start or smart entry system. That was on the EX-L V6. I was disappointed, but felt it was to late to change now. We called and made our appointment to pick up the car. It took a total of 3 hours to pick it up. None of the paperwork was started ahead of time, ie payoff of my current vehicle, loan approval for new vehicle etc. I feel this process could be greatly streamlined, my sales person had all the information ahead of time. I had also asked about an accessory for the Crosstour, my salesperson was supposed to look into it and get me a price. Again, I never heard on this. I do feel that overall they wanted to work with me and did. I am extremely satisfied with the final purchase price.

John

16 de abr. de 2014

I went in to buy a newer vehicle. I ended up with a 2012 Honda Pilot this is the second Honda I own. They did everything to get me into this vehicle. Great group of people.

J.Warren

11 de abr. de 2014

I went to Stokes to purchase a used highlander.I thought I had found the perfect car at a great price.After purchasing the vehicle,I realized that it had a 4 cylinder and not a 6.This was my mistake,not the sales associate.When I contacted Stokes sales the next morning,they were completely understanding and told me not to worry that they were going to help me fix the problem.Upon arriving at the dealership,,the sales people welcomed me and "undid" the highlander deal.They patiently found me a great Honda Pilot.I really appreciate their understanding and kindness.Other dealers would probably have held me to the contract.My next vehicles will come from Stokes Honda.Thanks Lauren.J.Warren

Jennifer Smith

10 de abr. de 2014

I live Honda North and will recommend this place to anyone I encounter. I have been a loyal customer since 2007. I have purchased two cars from here and only get maintenance done on my car here. They are not inly excellent but efficient. I always wait when I have my car serviced thinking I will be there for hours, yet I have been in and out each time. I love this business!

Teena Wyatt

9 de abr. de 2014

I recently purchased a 2014 Honda Accord EX-L. I knew exactly what I wanted and the price I wanted to pay. The sales staff was nothing but EXCEPTIONAL, they did not try to sell me something that I did not want and were willing to work with me to get the bottom line price where I wanted and was all done within an hour. Miriam Daisy, Sales Consultant was OUTSTANDING.. She made sure everything was taken care. I will definitely buy another car from Stoke Honda and will refer friends and family.

Charmaine

3 de abr. de 2014

This service center is one of the best I have been in. Everyone is so helpful and very friendly.

Ernie

3 de abr. de 2014

Jack was on the spot with coming out to find out what service I needed. We have had 11 Hondas through the years and the sales and service at Stokes North ranks up there with the best of them. Jack explained what needed to be done on my service and why it was needed. He also ran a complete history of the service I have had on the Pilot as I have had re-occurring problems with skipping of the engine. The plugs were changed at about 50,000 miles and Jack explained this should not have to be done in less than 100,000 miles (they have been changed twice as of now and I have not reached 100,000 miles as yet.) Jack's review of my service indicated that the brake fluid had not been changed and recommended that be done. I would recommend anyone needing service see Jack!!!!

EricV

3 de abr. de 2014

I took my CRV for the first time to Stokes Honda for A thorough servicing. Tyrone was my service writer and was very professional but friendly at the same time. He was a good listener and wanted to know the history of the car before we serviced it. Based on what I told him he gave his suggestions also. He never once tried to upsell me on anything that truly wasn't necessary but at the same time he understood I wanted it serviced correctly and nothing missed. He gave me a quote for about seven different things been serviced and then he thought the bunch them altogether to give me a discount. And then also found a manufacturer coupon. When it came time to drop dropping the car off for service I had an issue with transportation and without saying a word he read me a call from enterprise car rental. That was awesome. All the work was done correctly and on time, my experience with Tyrone was perfect, The price for all the work done at a Honda dealership was very low due to Tyrone and I can naturally telling improvement with the way the car drives so the service was perfect. They will service your car correctly and out of fair price. I'm looking forward to my next trip back.

Keith

3 de abr. de 2014

No one beat their price on the car including COSTCO.

JJPowe

1 de abr. de 2014

Shout out to TJ Ledbetter! This guy helped me understanding what I needed for my car, he is friendly, knowledgeable in the area of customer service. Stokes Honda has an atmosphere that you don't mind staying and waiting for your car to be fixed. The repairs are on point and there is no slacking of work.

eg0969

1 de abr. de 2014

I have been shopping for an Accord for around a month. I have been using my local dealership and did test drive a couple of cars there before visiting stokes. I learned of this dealership from the Auto trader website earlier this week. They have several 2014 Accord LX trim level price at $20,955.00. I called and spoke to Ashley Evans a couple of times before visit, She stated that the price on auto trader was NOT the correct price and that the actual price was 22755 on this vehicle (I did have stock # of vehicle I was interested in). I figured it was still a good deal. I drove 3 hours with $3500 in hand to place as a down payment. I test drove the car, when they brought out numbers the car was priced at almost $26000.00 due to "dealer add ons" which put me way above budget. They then submitted this to several banks BEFORE honoring they're actual prices that were posted online. Darnell who was the salesman was very personable and friendly during my visit. Rodney seemed to be friendly as well. GM was being nasty to employees and using horrible language upon my arrival at the dealership. I will be contacting the stokes owners as well to let them know that it is not okay to lure customers in with prices that YOU will not honor. I will never recommend this dealership to anyone.

average consumer

30 de mar. de 2014

.Car was not ready at pick-up. Process took too long for a cash deal

TJMc

30 de mar. de 2014

Joe Dettrey came out to meet me when I pulled up, i explained my problem and he took care of it. His time line to affect the repairs was right on the money, and I did not have to spend the entire day in the waiting room, he had me in and out in under 2 hours.

Tom Lewis

28 de mar. de 2014

My accord just turned 100,000 miles. Raymond helped me do all necessary maintenance to keep me going. He always goes out of his way to help me. Cleve Mize has surely put together a great group of people. Raymond, Jack, TJ and others always are very nice. We own 3 Hondas now, have always owned Hondas, and will continue to drive them. Always feel I get an honest assessment. Joe Tetra helped is as we were considering a trade recently too. He was excellent and we will ask for him when we decide to trade again. Thanks again to Raymond in service for always being so honest with us.

Larry T

22 de mar. de 2014

Usually work with Jack Nathans, but all Service Personnel are great.

JBay56

20 de mar. de 2014

I brought my Fit in for it's 30,000 mile maintenance and spoke to T.J. about what was needed of the vehicle. He as very helpful and explained what needed to be addressed and what my options were. He also customized the maintenance package so I would only pay for the services needed. The service department was very efficient and had my car back to me in just a couple hours.

J. Smalls

18 de mar. de 2014

My son and I did not have a pleasant experience purchasing a vehicle from Stokes Honda North. We were not allowed the opportunity to negotiate a better price. We were not allowed to question or provide input regarding the $1500 loss from the return of the Camaro (had less than 10 days with 20 miles added to odometer). The General Manager (Fuller) refused to make any concessions nor did he extend us any courteous manners. For example: He barrels over to speak to my son and I without introducing himself or given us a "hello..how are you? what seems to be the problem?" He doesn't even introduce himself by name. Instead, He says, "I am the Big Boss around here and this is all you are going to get....no discounts, no refunds, no reduction in price. this is it!" Then he tears up the document in front of us where an assistant manager tried to whittle away at some numbers on our behalf.

Tom Lewis

13 de mar. de 2014

We have 3 Hondas so we are there all the time. Great service!

Brandon

12 de mar. de 2014

So let me begin by stating that I went into Stokes with intent to buy a base 2014 Odyssey LX. Went through the same games as any other dealer plays and bought the car and went home. Over the following couple of days we decided that maybe we would have liked to have the removable center console since the LX already has the mount on the floor. So I reached out to the parts and accessories department and spoke with a gentlemen who informed me that they "Had just had the same question the other day" and that "Honda doesn't sell the console by itself, but as a whole with the console and dash assembly. Your looking at $1,000-$1,200" Being the person that I am, I choose to do more research on the topic. I came across the parts list for the console and found a vendor that would send them to me for for $295 Shipped. So further frustrated I sent a email to the parts department at Stokes (Johnny) and asked for the prices for the parts. He responded with $282 and he could get them next day. So my issue here is that I do not like to be lied to, no matter what the overall experience is. To date I have sent emails to my Salesman, the sales manager, and the parts manager. It has been 7 days and no response from them. Customer service does not exist at Stokes Honda after you buy.

Bill Bates

8 de mar. de 2014

Have enjoyed doing business with Stokes for years. Great product, but the service is what keeps me coming back to Stokes. Not only do I patronize but I have directed customers to Stokes as well.

P from the North Area

7 de mar. de 2014

I was shopping around for new tires for my Honda Odyssey and I thought the dealer's price would not be competitive. I was wrong. I got a great deal on 4 new tires, mounting, balancing, and alignment. All this done by Honda certified technicians at the closest repair shop to my house.

Rhonda G.

6 de mar. de 2014

Chris Arnold was our sales representative. He was very pleasant and easy to talk to. He answered all of our questions and allowed us time to look at several vehicles before making our final choice. We took a bit of time due to the fact we were selecting a used vehicle rather than a new one. I have always been pleased with Stokes Honda and their Staff, they go out of their way to help me each time I visit. I have always maintained the vehicles I purchase from them at their service department, because I know I will get quick and friendly service. In a nutshell I would refer my friends and family to Stokes Honda and to Chris Arnold for his professionalism and great personality!

Jerry

6 de mar. de 2014

I have had two dealings with Stokes in the last 4 months. The first was when I traded in my Honda Civic 2006 in purchasing a Honda Civic 2013...great experience in every way. The second was when I brought my new Civic in to the Stokes' Service Department for its initial oil change and check up...again, a sweet gest. At both times, I was treated like an old friend and a privileged guest. I must say that TJ, my service department contact, was kind, attentive, and efficient. Thank you, Stokes.

Kathy C

28 de feb. de 2014

Hondas body department agreed to repair my driver's side door edge that sustained a dent recently when in for service They did an excellent job matching paint and buffing it all out. They also buffed my headlights. I have had a windshield that needed replacing due to damage from highway driving and rock collisions. They recommended Charleston Auto Glass and CG was able to come to the dealership when my Honda was already there for the body work which saved me time. I have dealt with Stokes for going on 14 years and have always been pleased with the service rendered. I am especially glad that Cleve Mize, Jack Nathans, and Tyrone (new to the service department) work for Stokes. They are a pleasure to deal with. .

Steve R

27 de feb. de 2014

Jack Nathans is an excellent service representative. He cordial, knowledgeable and trustworthy. He works with me to offer repair alternatives and pricing so together we can save me money while keeping the '02 Honda Accord runnig like a top. He's a pleasure to work. Steve

AD

27 de feb. de 2014

I got a brand new car for a great price, and most of the staff was very helpful. Definitely would come back.

Robert29461

26 de feb. de 2014

I was looking for a new Honda Fit. I was given a price of 17914 over the phone for a complete cash Out-the-door price with tax, tags, everything... which was verified by two other people at different times. When I arrived at the dealership, I was told that they couldn't honor that price because of some deal with Honda's 'Flex Cash' program. It would be 500 dollars more than the quote I was given. I honestly believe that since I knew exactly what car I wanted and was ready to pay cash for it, they could suck a few more dollars out of my pocket and I would prefer that over going somewhere else. I hate being lied to like that and told them 'No deal' and left... Before I could get out of the parking lot, they said they could knock off 200 of the extra 500 they were trying to charge me. By that time I had had enough and said 'no thanks' and left. They kept calling me on the phone while I called Rick Hendrick Honda on Savannah Highway. Within two hours I left Hendrick with a new FIt, better dealer accessories, and a lifetime engine warranty.... at a price that was CHEAPER than Stokes' ORIGINAL LIE about their price.Dont let Stokes sucker you in and lie to you to get more cash... You will get a much better deal at Hendrick.

oanh

24 de feb. de 2014

Oanh DangI am a loyal Honda driver; my first vehicle was a Honda. I've owned several Hondas and planned on purchasing several more. I have purchased two new vehicles from Stokes Honda, both times the sales staff and sales managers have been spectacular to work with. It is with great sadness that i write my first online review ever and it so happens that it is towards my beloved brand, HONDA--to be specific, STOKES Service Department Manager, Cleve. After settling a service dispute with one of the other manager that involved their pressure gauge not working, I came over to talk to that manager, who happened to be in Cleve's office. She invited me into his office where rather than leaving well enough alone, Cleve brushed off the fact that their service department was using defective equipment and didn't know it was defective until i brought my vehicle back that same day. He then arrogantly offered to "pay" for my tire under the condition that I "never come back again." I was speechless. He then asked her to put a note in my file, stating "she's fired." It is unfortunate that one person can tarnish a relationship decades old. Stokes Honda, please retrain Cleve before you lose more loyal customers.

Honda Man

20 de feb. de 2014

Routine service. Oops, tires need rotating (every 6000 miles), and the cabin air I've been breathing is passing through a very dirty filter, so I also need that filter changed. Why am I not the least bit skeptical? Because these people are taking care of my car like I'm family--and they make me feel that way. We have a history which has led to trust--which leads to my comfort.

Scott B

20 de feb. de 2014

I recently purchased a 2014 accord from Stokes Honda. Before arriving at Stokes, i shopped from about four dealerships around town, dealing with several salespeople. My experience at the Stokes Honda was with sales rep Prince Sinsuat. The car basically sold itself, but I would like to tell you more about Prince. He was down to earth and not pushy AT ALL. He listened to what I wanted and had answers to every question I had. Most of all, he was down to earth. His business card had some kind of Gold member thing on it, and I would believe it: he will have mine and my family's business for life. I am one of those guys that usually dreads going to car dealerships because of the pushy stereotype. That has now changed. Thanks Prince.

A. Bolick

18 de feb. de 2014

Customer service reps are always courteous and quick. The 2 gentlemen who drive the courtesy shuttle are super nice and make it easy for me to do a little shopping and pass the time when my CRV needs a lengthy service or repair. Actually, I do not remember that I have ever needed a repair in the 4 years that we have owned the car, just maintenance. A great experience!

Darlene

15 de feb. de 2014

Stokes Honda provides great service. Had my oil change in less than one hour. That is not as important as having courteous service. Thank you

Teresita E.

15 de feb. de 2014

I went in for an oil change and was given a list of things needed for a tune up! They had all of my information and made it so easy and affordable for me to get the services done for my car. Just as easy as they made it for me to buy my car there, it was that fast and friendly help from the service department and Joe Dettrey and the crew got me in, serviced the car and right afterwards I was in the car with the confidence of knowing my car was looked over and inspected for safe driving. I would recommend this place for anyone looking for a great price on vehicle maintance and fast friendly service!

Darina

15 de feb. de 2014

I bought my Honda at Stokes and I am very happy with my purchase. My finance manager made a number of extra calls to get me a good financing rate and I was given good money for my trade in, which, to be honest, was not the best. I personally know a lot of people in Stokes from different department, and I saw sooo many clients, leaving happy, when they got to get the car of their dream, cuz Stokes made one extra step to help them out. I know by my own experience, that everybody is doing their best to make customers happy. I had the best experience, and I will sent a lot of friends to this dealership

Laurie

15 de feb. de 2014

I have found Stokes Honda to be number one in customer relations at all levels. Whether I'm buying or having my car serviced, everyone is more than attentive to my needs and always exceeds my expectations. I recommend all my family and friends to come and experience top notch automotive sales and service. A true family owned and opperated business.

HondaHead

14 de feb. de 2014

The Sales Guy Tom was great, however the Finance mannagers were rude and didn't seem to care to have my business. The bathroom was out of paper towels and I when I informed them no one seemed to care, they were rude. Don't waste your time

Randy

14 de feb. de 2014

Went in for scheduled maintenance for my Honda Odyssey and got everything done for under $1500. While my vehicle was in, the service center gave me a loaner vehicle to make my experience seamless through my

JD

14 de feb. de 2014

I took my car in for first oil change and was in and out with in 45 minutes , not to mention I called on short notice to schedule a time to service my car --great customer service ! I love my car it has been a great car and great experience at Stokes Honda .

Ann Vance

13 de feb. de 2014

Jerome was my sales person. He was wonderful, no pressure. Everyone was pleasant to the customers and each other. Never dream I would be able to qualify for the car I got.

Tracey

13 de feb. de 2014

I have been dealing with Stokes for the past 20 years and have bought all of my Honda's from the N. Charleston Location. This is the best Car Dealer and service center. They have always made me happy, happy, happy.

mjm

13 de feb. de 2014

I needed to change my appt and they were very accommodating. It was also raining and they insisted on driving my car up so that I wouldn't get wet. Service was completed in a timely manner. A little pressure to include some service I did not want done at the time, but overall a good experience.

Eric

13 de feb. de 2014

I have been to many Honda dealerships across the country and Stokes Honda was by far the best in customer service! I will definitely be returning for future service on my Accord! Jack Nathans was helpful in explaining everything and taking really good care of us! I rarely write reviews unless the service was exceedingly great, and Stokes made it happen.

rose

13 de feb. de 2014

During the recent icy weather in N. Charleston, my car sat in the driveway for about 5 days and my car battery died. I don't live far from the dealership, and Raymond, a service manager at Stokes Honda on Rivers Ave., worked with me to get my car into the service area and to install a new Honda battery. I really needed my car, and it was so wonderful that there was someone who understood that and helped me out. Thanks again Raymond and thank you Honda for hiring employees like Raymond

Jim Bo

13 de feb. de 2014

Clean speedy service. Knowledgeable staff, very professional Work done in a timely manor. Will continue to have my service done there.

gracefornow

13 de feb. de 2014

The staff was very friendly and helpful. They were very gracious to reschedule my repair appt when I needed to do so (several times). My repairs were handled very quickly. I was pleasantly surprised by the complimentary shuttle service!

Pilot 07

13 de feb. de 2014

I took my car for timing belt change and other routline maintenance. The service was done on time. All the jobs appeared to be completed well. They arranged an shuttle service for me as well. Jack Nathans, my service Advisor was excellent in getting me know what needed to be done and cover all bases.

Angel of the Dawn2011

13 de feb. de 2014

I feel comfortable, safe and relaxed from the time that I arrive until the time I Ieave! Customer Service is attentive and professional.

Don L

13 de feb. de 2014

Brought my 2012 Honda CRV into Stoke's Honda North after my car wouldn't start while out running errands with my wife. 2012 CRV was only about 20 months old and had about 23,900 miles on it. Stokes worked me into their schedule. They ran some dianosgtics on the battery which turned out to bad. Stokes replaced the battery and I was on my way in about 1 1/2 hours. Good Job Stokes! Tyrone was our contact at Stokes that day.

Trevor Osborne

13 de feb. de 2014

Our salesman was a man named Tim Delfino , he was a big help in our time of need he was polite,kind,professional did not influence us in to a car that we did not want , i highly recommend this man if your in need of a quality car with none of the pressure that most dealers do this was a great experience for me and my family i would recommend anyone to go to stokes honda of north charleston

Brittany

13 de feb. de 2014

Every time I go to Stokes Honda I am greeted promptly, taken great care of, and out the door in less time then expected. I always go there for servicing because I know that they will do a wonderful job and go above and beyond!

CGour

12 de feb. de 2014

Awesome customer service.... We had a service appointment. They were very professional, and friendly. Appointment was honored in the appointed time. We got in and out without delay. Awesome awesome awesome job

CJ

10 de feb. de 2014

I brought in my car for its first oil change and was a bit skeptical when I was told it would be about 30 minutes. But lo and behold it was completed on time and my service rep, JJ, was wonderful to work with.

DCGour

10 de feb. de 2014

As always, the service department was the best. Courteous, efficient and First Rate!!

Texas Woman in SC

8 de feb. de 2014

Lyndon was fantastic! But, he doesn't run the dealership. When I'm promised 35% window tinting prior to purchase and that is not delivered once the purchase is made then it upsets me. I pointed out the vehicles they do have that has the tinting and sent them a picture of my other Honda vehicle (not purchased at Stokes) and my Ford truck which both have 35% window tinting, I was told that I have 35% tinting like I'm stupid and don't know any better. Even the Stokes shop guy pointed out that I don't have 35% tiinting. Then, I asked for the Stokes Honda stickers to be removed from under what little tinting I do have since they wouldn't honor what was promised and was told it was illegal to remove their stickers ~ now how stupid is that! I will never purchase another car from this dealership. If they won't stand behind something as small as putting the window tinting on that I was promised, then I surely won't trust them to the bigger items.

Sandy

7 de feb. de 2014

My car had its SRS light on and my local mechanic( for oil changes primarily ) diagnosed it as a possible problem still under warranty. I had previously taken my Honda Civic 2002 for another problem that was from a Recall to Stokes, who did a good job then, so unquestionably, I took my car back to be serviced again.

Awright

7 de feb. de 2014

I had my 2008 Honda Accord serviced at stokes honda north. I received exceptional customer service from the minute I walked in. The staff in the service department were friendly and inviting even though it seemed to be a very busy day for them (due to the amount of customers there). Doug was very helpful and kept me updated as my car was repaired. I will return to Stokes Honda North in the future.

Current Customer

7 de feb. de 2014

Jack did a great job taking care of my service needs during my recent visit. thanks!

Andy haywood

7 de feb. de 2014

I was quoted a price to change my clutch. Two hours later I receive a call back and they gave me a different quote $600 more then what they told me. My car was already tow there. I ask for the manager to call never got a call back. Worst experience ever. I try to select one star on the customer service but it will go to 3 stars by it self.

Bob Corriveau

7 de feb. de 2014

Never disappoints very satisfied. That's all I have.

John and Angela

6 de feb. de 2014

My wife and I purchased two new vehicles, our Tom B and Dan O were nothing but professional and helpful. Finance made the transaction effortless. I would highly recommend to all looking for a new Honda....this is the place!

D. Gathers

6 de feb. de 2014

Stokes service department is a wonderful and friendly place. When I go there, I always get good and fast service. The adviser I always go to is Jack Nathans, and he always go the extra mile to make sure everything was done correctly, and meet my needs. I will see you soon,

Winnie Darby

6 de feb. de 2014

This is my 8th or 9th Honda...and the best one of all. Bought all but one or two from Stokes. Have been having them serviced here for 20 some years. When I get a new one, my daughter takes the old one. Excellent service from Cleve and all the Service gang...a shout out to Al and Jim... Winnie Darby

Jerryjo

6 de feb. de 2014

Everything was so easy. No problems, fast and courtious. Routine oil change.

Jim Bo

6 de feb. de 2014

Service people really worked with me to get the problem resolved.

bryan

6 de feb. de 2014

Stokes Honda's service department has always treated me fairly. I've never felt taken advantage of.

JeepGuy

6 de feb. de 2014

Joy was very helpful with the buying process on the used Jeep that I purchased from Stokes Honda North. She was not pushy at all, she was very friendly, and the other sales people were reasonable and professional. I would definitely recommend this dealership.

BAM

4 de feb. de 2014

The customer service was very good, and Raymond was very accomadating toward my needs. Very happy with the results!

unhappy buyer

3 de feb. de 2014

Your service department are the best. I have always been very satisfied with the service I have received over the years. I have brought my new 2013 CRV in for normal service and gotten excellent results. I will however never purchase another car from Stokes Honda due to a horrible experience when buying my CRV. I will continue to buy a Honda and have it serviced at Stokes.

Brian

2 de feb. de 2014

I had an appointment and when I got there my advisor Tyrone Johnson was very friendly and helpful. He made sure what I wanted done was done to my satisfaction and it was completed quickly..I will definitely go back.

David

1 de feb. de 2014

Made an online appointment on Sunday and received confirmation by e-mail Monday. Turned my car over to Raymond (Service Adviser) for the required service; he called me about 1-1/2 hours later informing me that I needed a new battery. A few hours later I received a call and e-mail informing me that my vehicle was ready for pickup. Since moving to the area Stokes has performed the maintenance on my car and shes still running well after 71k miles.

Scott

1 de feb. de 2014

Made an appointment for an oil change (pleasant even over the phone) and took my car in the day of. Was greeted outside and then again inside. Went over what they would do and then directed me to the waiting area where sodas and such are available or you can walk around and look at the new models. When things were finished, they walked over to get me, instead of shouting out my name and explained again what they had done and if they noticed anything to keep an eye on. I purchased my car here in late 2005 and have never regretted that decision. Best dealership and Service Dept I have ever dealt with.

AnthonyM

31 de ene. de 2014

I recently purchased a civic from Stokes Honda and I like it a lot. The dealership was able to quickly get me started and moving forward. The newer cars have many cool features that would appeal to pretty much everyone. They get excellent gas mileage too. Shopping at Stokes can be a very good decision. They are very knowledgeable.

Brandon

31 de ene. de 2014

If your looking to buy a car, ask for Prince Sinsuat. He's a great salesman, and he puts in the extra effort that one hopes for when looking to buy a new car. He has now sold me two cars, and I have been very pleased each time.

Lee

31 de ene. de 2014

Service technicians were quick to fix my car. Service rep also worked on another issue with my car with ease.

Shanna

31 de ene. de 2014

I love our 2013 Honda Odyssey! We had a Chrysler before this van and although we bought it brand new we were constantly putting money into it. After 4 years we got rid of it and got our Honda Odyssey. I'm so happy that we did! I would recommend this minivan because of the quality of this vehicle over the other options out there. The van has been consistently reliable for our family of five even with a few trips to Disney World and Maine. There is plenty of room in the van for all of our belongings when we go on road trips and gets great gas mileage. I don't have anything to complain about. However, the price is a bit steep but it's worth the price for the quality that you get.

"happy customer"

31 de ene. de 2014

I received a warranty extension letter and scheduled an appointment to have may car checked out. Within two months my car was in the shop and being repaired. The people in the service department were amazing and even helped me to save some money ( I was having additional work done.) I was so excited to get my car back. It looks like it just rolled off the lot!

Tanisha M.G. Mazyck

30 de ene. de 2014

I bought my 2004 Honda Odyssey from a used car lot. I had to bring it to the Honda dealership to get the recall done on it. The guys were very friendly and very helpful and answered all questions that I had. They were also able to give me some prices so I could shop around on the best deal for future services. I would recommend anyone to go to the Honda dealership for service is because of their friendliness.

KAK

30 de ene. de 2014

I was very happy with the results of my purchase. I was provided excellent customer service. The salesman was diligent in finding what I was looking for and very knowledgeable. I was definitely impressed. If anyone is looking to purchase a car in N. Charleston, I suggest you go to Stokes Honda and ask for Prince!!!!

L Simmons

30 de ene. de 2014

Thanks to the service department for providing a free multi-point inspection on my car.

HollyBaker

30 de ene. de 2014

Stokes Honda North was a pleasure to work with. No pressureno hassles! Our Salesperson, Lauren was so friendly and knowledgeable!

Mel. Sweeting

30 de ene. de 2014

Prior to me bring my ridgeline in for service I read some bad reviews about this place. But so far I have been there three times and the only thing I can say is that it takes a while for someone to come outside and great you when you bring your vehicle in to get serviced. Some of the staff inside arent the most friendlist people but the person that checks me out is always pleasent.

Dave

30 de ene. de 2014

WOW... What a service dept. Called them at 4 PM to see if I could get my oil changed and tires rotated the next day. Sir,bring it in tonight at 7:30 PM and we will have you out by 8! Keep up the great Job. Love my CRV

Thomas Bumgardner

30 de ene. de 2014

I recently purchased a new Honda CRV from Stokes Honda in North Charleston. The whole process was very satisfying. My sales person was prompt, friendly, knowledgeable, and courteous. The sales manager was also prompt. I have been to other dealers where I had to wait much to long to get a response from the sales manager. At Stokes, the process of looking at the vehicle I wanted to purchase, having my trade-in appraised, and receiving an offer took no more than one hour, and the offer was by far the best I had received after visiting three other dealers. I recommend Stokes Honda without reservation.

EJ

30 de ene. de 2014

Excellent customer service, very knowledgeable and helpful.

As06655

30 de ene. de 2014

Great service will go back if I need anything at all.

Good driver

30 de ene. de 2014

I had a great service in Charleston Stokes Honda. I will go back to this facility again.

Taneisha Simpson

29 de ene. de 2014

I Love My New 2013 Honda Accord EX!! I recently purchased my 2013 Honda Accord EX 4DR Sedan from Stokes Honda North off Rivers Ave with assistances from one of the best and very thorough salesman there, Lyndon Wright. This day came through after one evening while driving down Rivers Ave in North Charleston, when I glanced over to my right at the Honda dealership, only to catch eye with the love I have been waiting for, my 2013 Honda Accord EX 4 Dr. I make a quick right turn only to find myself in the Honda lot, combing through the various colors and styles of the 2013 Honda Accords. On the day that I went to purchase my car, from beginning to end the overall experience was wonderful! This is one of my best and most fulfilling purchases ever. I love everything about my car, from its digital display Bluetooth capabilities to listen to my Pandora radio stations, to my right side camera and back up display. Thank you Stokes Honda North and Thank you Lyndon Wright! :)

Barbara Kraft

27 de ene. de 2014

TJ Ledbetter was very helpful and answered any questions or concerns we had, made sure we got a ride to where we wanted to go. h e seems to show genuine concerns for his customers this is rare. Thank You Again TJ

Justin braggs

24 de ene. de 2014

Fast service very reliable what more could one ask for

Theresa

24 de ene. de 2014

I have had several services and repairs at Stokes Honda North, I am always greeted with a smile and respect. I usually don't have an appointment but am usually in and out in no time. Thanks will be back

Bill H

24 de ene. de 2014

Tyrone did a great job; came out as soon as I drove up; and work was very timely and done well.

Lisa and John

24 de ene. de 2014

Service Department personnel are excellent customer service stewards. We had our oil changed and the service was quick. The service department has always been very helpful and friendly. Our service person Trebor Blaze was on the ball and very nice. We travel from Beaufort to have our Honda serviced here because of the great people.

Barbara

23 de ene. de 2014

Mr. Ledbetter was very timely and polite. So far, he is the best service person I have worked with at Stokes.

MEE

23 de ene. de 2014

I contacted several dealerships to get quotes for the vehicle I wanted and Stokes came in with a price I couldn't refuse. The salesperson, Prince, was fabulous! He was friendly and soooo helpful and knowledgeable about the vehicle. I appreciate being treated so well. Thanks, Prince, and thanks Stokes.

Barry LeFevre

23 de ene. de 2014

I have bought & paid off 2 cars from Stokes Honda over the past 20 years. Have been impressed with every aspect of their dealership! Looking forward to many more enjoyable visits.

HED

23 de ene. de 2014

excellent service by everyone including the courtesy driver.

Pat

23 de ene. de 2014

TJ did such a nice job in letting me know there would be a bit of extra time needed for my spur of the moment oil change since it was a holiday and they were quite busy, He updated me regularly, was very pleasant and got the job done efficiently and in a reasonable time frame,

George

18 de ene. de 2014

Tom Dabich was my salesman and he was very professional. He listened to what I told him what I was looking for. He was friendly, knowledgable and personable. The dealership conveyed a family and team environment. At no time did I feel pressured into buying options I did not want or a vehicle I did not want. Pleased with the relationship and buying experience

BG

18 de ene. de 2014

Service personnel are always prompt and courteous. They explain what work is going to be done and why it is necessary. They keep you informed with status of work.

CottonmillB

18 de ene. de 2014

I recently went to Stokes Honda and purchased a used car from Lauren and Kinsey. When I arrived, I was escorted inside where they sat me down and went over all of the things that were important to me in my next car. They brought up an Acura that I completely fell in love with. The negotiations were straight forward and I know I got a great deal on my car. I like going to a place where they treat you like family. Definitely will be going back in the future. My mom came in a few days later and bought a brand new Honda Accord. They sent me a referral check in the mail and a hand written thank you letter!! Can't say enough good things about them.

Janet

17 de ene. de 2014

I took my car to Stokes Honda because a tire had a leak. Raymond Dobbs was the person who I spoke with. Mr. Dobbs told me that the service technicial found a nail (actually a screw) in the tire and said that the tire could not be repaired, but had to be replaced. I did not have the money to buy a new tire that day, so they filled up the tire with air (even though I told Dobbs that I had nitrogen in the tire) and never even replaced the valve stem cap (stupid or incompetent?). A couple of fellows I work with had a look at the tire and thought it could be fixed. Wonder of wonders, GERALD'S TIRES was able to repair the tire for a very reasonable price. If I saw Mr. Dobbs today, I would only say "Liar, liar, pants on fire." To me, honesty is much more important than the price I would pay. I will NEVER, EVER pay another cent to Stokes Honda. I would advise anyone who doesn't have to go to the dealership, to try Gerald's - they do right by their customers.

WarrantyProbs

17 de ene. de 2014

My 2011 Honda Accord has needed jumped several times over the past couple of months. I was reading the Owner's Manual and saw that it was covered completely (so the Owner's Manual says) up to 3 Years and then Prorated up to 8 after that. When I got there they said 3 Years OR 36,000 miles. I had JUST hit 37,000. I ended up having to pay $100. I was disappointed with the Warranty LIE, would've had a coupon or would've came in when I had 36,000 miles if I would've known I was going to have to pay. I'm very disappointed with Honda.

Cathie E.

17 de ene. de 2014

Having your car towed is never fun. It's raining, you have to be at work. Maybe you have had a day like that. Well, It could have been worse, but I have Stokes Honda on my side. My advisor, Ray Dobbs, was waiting for me at the door when I got there. He saw my predicament and offered me the courtesy shuttle to work and back, which I opted not to use( I wouldn't wish my work commute on anyone). He kept me informed of the progress and came to find me as soon as my van was finished. They can't help that parts will eventually wear out, but will be there to fix/replace them as quickly as they can!

Sarah

16 de ene. de 2014

Great job as always! I have never had any problems with this dealer their service department is tops;

M K Mamaril

16 de ene. de 2014

Always a pleasure shopping for a new car at Stokes Honda. Since 2003 and out of 6 vehicles we have ever owned, we have purchased 5 from Prince Sinsuat. Never a problem with finding exactly what we want, but of course with new car features being available each year, there is no where else we want to go to upgrade. Great service, cannot ask for any better.

cdhelms

16 de ene. de 2014

Had a great experience getting routine service for the 2012 Pilot. I was in and out in about 45 minutes!

Mary v cox

16 de ene. de 2014

Great job , it only took me about 20 minutes to have my oil change done everyone is very nice at this facility. They let me know if something has to be fixed and the service that I dealt with was fantastic. He told me he would get me done quick an I was out of there in about 20 minutes

Brian

16 de ene. de 2014

I took advantage of the night drop and left our Odyssey to be serviced the next day. I received a confirmation call first thing the next morning verifying they've checked in my vehicle and would call again once a diagnosis was determined. As promised, the problem was identified and it was determined to be under Honda's manufacturer's warranty and I was given a time of completion to pick-up the car. I'm proud to be a Stokes customer because they do what they say they will do and usually exceed my expectations. A quality service department needs to be efficient, reliable and knowledgeable and Stokes checks all those boxes. This is our first Honda, but I can't imagine it will be our last.

George Klein

16 de ene. de 2014

When I brought my car in for it's first service I talked to T.J. who was helpful in expaining what would be done and answered my questions very helpfully and told me how long it would take. He answered my questions also about a couple of questions I had about the car which was very helpful. Lyndon, the salesman who had helped with my purchase of the car remembered me and made sure I got all the information on the Castrol Oil Warranty that he had called me about as well. Very nice people and a very good place.

Tammy D.

16 de ene. de 2014

Raymond took great care of me when my check engine light came on. Andre Nash was my mechanic. Whatever they did, my 2006 Honda Accord Hybrid runs like it did when I first bought it from Stokes Honda North. I was out of there in no time. Thanks again guys. See you at my next routine oil change.

Michely

16 de ene. de 2014

My Honda is 2009 which I bought at Stokes Honda North. I always have its regular service there. Since I wait while the car is being taken care, I really like being able to use the computers and drink the coffee in the waiting area. Everyone works to make sure my needs and wants are met. Good Job!

Kelly

16 de ene. de 2014

TJ was excellent. I had called and scheduled an appointment and the lady I spoke with gave me information that wasn't true. When I was discussing these things with TJ, he told me those were incorrect. He gave me good information about synthetic oil and the pro's and cons. Next time I have any questions or concerns I will be contacting him. Thanks for doing such a great job. Stokes was a wonderful help and will continue to take my car there to be serviced.

Allison

7 de ene. de 2014

Lyndon was awesome, I could feel his excitement when talking about the honda brand. The team was fast and respectful. The facility was clean and professional. The front desk girls need to work on their customer service skills as one girl did not listen to me at all and the other didnt find it necessary to greet me.. but, everything else was beyond awesome.

Laura

6 de ene. de 2014

It was a great experience! Samuel Middleton is one of the best salesperson I've ever met. He was nice and answered all my questions. He was also patient with me when I couldn't decide on the color of the vehicle; he moved the cars around without a fuss.

GPD

3 de ene. de 2014

Cleve and TJ are awesome. Exceeded my expectations for car service. I used the free shuttle service when I dropped off my car for routine maintenance so I did not miss any work. Quick and Easy. Definitely recommend them to family and friends. Also open late--great for those who need to go after regular working hours.

jjgrady3

3 de ene. de 2014

This is the 5th time I have purchased a new car at Stokes Honda North. The entire process from start to finish is professional, courteous, and efficient. Prince is my salesperson of choice. He is professional, enthusiastic, and listens to the needs of his clients. The financial department is efficient, concise, and clear. I will continue to bring my business and my family's business to Stokes Honda North.

Bruce Graham

3 de ene. de 2014

Very good experience. My wife and I were very impressed by Lyndon Wright's professionalism. He was very helpful is answering our questions and was always very respectable of our decisions. Thanks for your patience.

Ksweets

3 de ene. de 2014

Your customer service is fantastic. The waiting time was less then what i had expected to have to wait on my car service. I didn't feel as though I was being taken for granted on my car repairs such as over pricing as some car dealers do to women of misinforming repairs. The atmosphere was nice clean and friendly. I was also well pleased with my service repairman he was knowledgeable about the care needed for my car.

MG

3 de ene. de 2014

I love my new Honda Accord! I worked with lauren Tinnen at Stokes Honda and it was a pleasure doing business with her. She was warm, personable, and knowledgeable about the Accord, the vehicle I was purchasing. She returned my phone calls in a timely manner and answered my many questions as the process took a few days before i made my decision. When I did finally make the purchase, Lauren made sure that I had a rental vehicle while the selected options for my vehicle were being installed. Lauren made it a pleasure buying a car from Stokes Honda.

Thomas

3 de ene. de 2014

I went in to have my oil change recently, and the staff was highly professional and courteous. TJ, the adviser I dealt with, was straightforward in completing the services I requested as well as advising me on services due that I was not aware of. I will definitely visit them in the future for my car maintenance needs.

Michael Kidd

3 de ene. de 2014

Tyrone Johnson was my service rep and he was great. He kept me informed every step of the way through email, phone calls, and text. Every question was answered and when my replacement mirror was on back order until February he still got my old one in serviceable working order in the mean time. Great experience and even though I have moved out of Summerville if my car needs anymore work I will take it there because of the great service.

James King

3 de ene. de 2014

Fantastic salesman in dealing with Tommy. No pressure he was there to meet our needs.

Pete

3 de ene. de 2014

I bought four cars form same dealer and reason for going back again and again is Prince Sinsuat . He is a great salesperson with knowledge of all Honda cars; he cares about all customers and understands their needs. I am very happy with all Honda cars and recommended this salesperson to any one.

1994 Honda Owner

2 de ene. de 2014

I have always dealt with Stokes Honda since I purchased a used 1994 Honda Accord in 1999, with well over 280,000 miles on this vehicle she still purrs around town. Though my car is 20 years old, I will continue to take her to Honda for oil changes, major and minor services. My 1994 Honda runs well because of the great service that I have received in the last 15 years from Stokes Honda North. Thanks for keeping my ole'babie in top shape.

Civic Owner

2 de ene. de 2014

Courteous greeting; express oil change performed as promised

Tanisha

2 de ene. de 2014

I have been dealing with stokes corp. since 2008. This is the first time I ever had a bad experience. I came in to get my oil changed and tires rotated. A couple of days later my car was making a funny noise off and on, me being a lady I didn't know where to begin looking. I finally noticed oil in my garage so after checking the oil in my car there wasn't any. I called first thing that very next day the service dept. towed my car in, being that I was in the midst of going out of town they asked me to leave my car and provided a rental. Not one time did the service manager Hope apologize or acknowledge me. I was told to go ahead and take the rental out of town even though I was informed there was a 150 mile per day limit. I was also informed that it would have been covered for one day and once they found out what was wrong they would adjust the rental at no cost to me which was not true they wanted to charge me for the extra 3 days. I was also informed that someone would come out and clean the oil out of my garage and I haven't heard from Hope the manager or Tyrone the service rep. and its going on a week. I found this to be very inconvenient. And the customer service was at an all time low.

BoMan53

2 de ene. de 2014

I took my wife's 2013 Honday Odyssey in for a maintenance visit per the car's "Maintenace Minder" notification. As usual the service staff was very friendly and courteous and didn't try to talk me into services I didn't need or want. This is very refreshing! The service work was completed in a timely fashion and I was on my way before I had time to finish reading the newspaper. I highly recommend Stokes Honda for your service needs!

HondaOwnerFor12Years

2 de ene. de 2014

I had a 2002 Honda Civic, which I brought to Stokes several times for service and was always pleased with the results. So, when I was in the market for a new car, I went to Stokes. My salesman (Garfield Bowman) was friendly and energetic. The entire sales process went smoothly, and the Stokes team carried through with their promises. So far, I've had no problems with the car and I love it more every day! I will definitely go back to Stokes for service and sales, and highly recommend them to friends/family.

James Britt

2 de ene. de 2014

Since I purchase my 2012 accord, stokes Honda north is the only place I take my car to when servicing is needed.

Lee & Sheila

30 de dic. de 2013

We've taken our 2003 Civic there for service for years and have always been treated with friendly respect and integrity. We last brought in our car Dec 21, 2013 because the engine light was on. They told us that the problem was just caused by not sufficiently closing the gas cap. Some places would have taken advantage of our mistake or ignorance by charging us for unnecessary repairs. We will continue to be loyal to Stokes Honda service as they are the best local Honda service.

newhondafan

29 de dic. de 2013

I was in need of new tires on the 2007 used Honda Odessey I had just bought from a different car dealer. Stokes Honda was running a special buy 3 tires get 4th tire for 1 dollar and pay for a alignment. I was impressed with the service writer and the technician honoring my request to allow me to inspect the brake pads(I am a retired mechanic) and checking the vehicle over while replacing the tires. They assured me that I received new tires per the DOT manufacture date on the tires, lubricated my power doors and found no other problems during their inspection. They not only did the additional work at no charge, but the cost per tire with mount,balance,valve stems and alignment was only 5 dollars more per tire than the best price I could find anywhere in the area for just the tires without even putting them on. I am very satisfied and recommend them highly.

Rob Christensen

29 de dic. de 2013

This was and excellent buying experience. The dealer was true to their word on all negotiated conditions, price, and delivery. Things could not have gone better.

HondaLover

28 de dic. de 2013

I absolutely has a great experience purchasing my car from Stokes Honda. From the online process looking at what was available to over the phone services and in person, I was thoroughly impressed. There was no hassle or run around and my salesperson, Monica, was a great help. I was extremely nervous about purchasing my first car, but this process was painless thanks to everyone at Stokes Honda.

Pete Rihbany

28 de dic. de 2013

On 12/23/13 I had the Honda CR-V serviced for the 2nd time. The service was handled in a very professional manner from the time I arrived thru completion of the service maintenance. The service was efficient and thorough. I have been very pleased with the service I received both times. I will continue to have the car serviced at your facility.

Martin G.

28 de dic. de 2013

Thank you Mr. Tom Dabich, you were very informative and it was a pleasure to have dealt with you. I had all my questions answered by you and i thank you ! If you are lucky enough to have him as your salesman you will really be shocked how he handles himself giving you all the questions to your answers.

Tom Lewis

27 de dic. de 2013

We own 3 Hondas and have all of our work done at Stokes. Great people that always look out for us.

Kenneth

27 de dic. de 2013

I picked up a screw in a rear tire. Although the tire was practically new, it turned out that the screw penetrated just outside the limits for an internal patch. Although not good news, service personnel thoroughly explained the necessity for replacement and encouraged the purchase of a tire replacement warrantee (which was used to replace my rear tire). By the time I had finished the required paperwork, my vehicle was ready. Friendly, fast, professional--who could ask for anything more??

Gerald Butler

27 de dic. de 2013

Lyndon Wright was friendly, full of information and made my wife and I feel comfortable. While it's still true you don't pay sticker price we never felt pressure. What a welcome change from past experiances. From the test drive to the actual purchasing of the vehicle the process was stress free. We had planned on buying our new car from another dealer more convient to home but they did not measure up to Stokes overall good service. Thank you Stokes Honda and by the way my wife loves her new car.

CharlestonNewbie

27 de dic. de 2013

We recently moved to the Charleston area and were in the market for a new car. Our salesman (Garfield Bowman) was very accommodating in getting us the "right" vehicle for our needs. The buying process was quick and easy and before we knew it, we were driving home in a new Honda! Thanks to everyone at Stokes for a hassle free experience!

Martin former jerseyboy

26 de dic. de 2013

I want to thank Tom Dabich at your Dealership, I thought he was very caring, helpful and honest with me. He made my purchase so delightful. I recieved very good answers to my questions. He let me do the talking about what i needed and did not pressure me into getting nothing i did not want. I was very comfortable speaking to him about every aspect of my used car i was getting. Thank You for all your services Tom. !

ARL72

20 de dic. de 2013

Service was done in a timely manner and everyone was very pleasant.

Brian Ayres

19 de dic. de 2013

Made an appointment to have the drivers side front seat repaired quite simply it can not remember where it is supposed to be. Service greeter took control of the vehicle after being advised of poor wipers also. Seemingly a couple hours later New wipers were on the car and nothing was found with the seat. Surprise the service tech never came out to find out what the seat was doing . Customer. Me was advised that a tech line in California was down and someone would contact me tomorrow. I have heard about this tomorrow stuff but never actually experienced it since I'm from upstate New York where they actually try to repair things and make customers happy. After about two weeks of tomorrow's and no follow up car. I called your service department. I was briefly placed on hold after explaining what I was calling about. I the spoke with a lady that I believe was the service manager. She knew exactly who I was and had been waiting to close out the ticket. I was then transferred to the service greeter or adviser who could find me in his computer to say anything about remembering me. I was then told I needed to bring the car back in so that another tech could look at it. Maybe the first just didn't or wasn't trained enough to figure out the problem. My problem. I work for a living as does my wife. Simply driving to stokes Honda repeatedly to resolve nothing is not in my day planner. If the first guy could figure out the seat why would the next guy be able to. I simply believe that what ever controls the seat is bad or the seat is bad.

Frustrated Honda Driver

19 de dic. de 2013

My parents had used Stokes Honda for servicing their 2006 Honda since they moved to Charleston SC in 2007. So, when they sold me the Honda in 2012, I also decided to use Stokes Honda. Up until recently service and quality of repairs were great. However, at the end of September 2013 or beginning of October 2013 my "check engine light" came on and I took my car in for service. The Stokes Honda rep told me they had to order a part and that I would need to bring the car back. I was out of the country until the end of October so I didn't take the car back until late October, early November. The service people repaired the part. I drove the car a couple of miles and the light came back on. I called the Service Department and then subsequently took the car back. They had put the wrong part on the car. They said they had the right part on the car now. Again, I drove the car a couple of miles and the check engine light came back on. I called again. The service rep told me I would have to bring the car back but I was limited on which day I could bring the car back because the particular expert for "my issue" was only in the garage a couple of days a week. Each time I had to take time off from work. I took my car back again. After another hour or so, they said it was fixed and I drove away from the dealership. After a couple of miles, the check engine light came back on again. Needless to say, I'm trying to find another place to get my Honda serviced.

GilAS

19 de dic. de 2013

My wife and I needed to buy a car that is more baby friendly seeing as our daughter is going to be born at the beginning of the year and i was hesitant at first to even look at new cars believing they were out side our budget, but after explaining our needs and discussing what budget we had the sales team went out of there way to put us into a brand new car. Afterwards Jimi, our salesman, made sure the car was detailed thoroughly and topped off the tank before leaving the car lot. i wouldn't recommend any other place for buying a car than Stokes Honda North

follyworks

19 de dic. de 2013

I arrived early for a 7:30 am service appt and was greeted by Jack Nathan. It was still dark outside. He called me 'the early bird' as I was first in line. It was a pleasure talking to him. He set me up and directed me inside to a clean comfortable lobby with beverages ready. Jack checked on me several times to make sure I was all right, which of course I was. Before I knew it I was driving home. They had changed the oil, rotated my tires and topped off the air pressure. I've not been having any problems with my CRV and appreciate having a reliable place to go should I need service. I sure am glad I bought the service package. Thanks Jack, see you in another 5000 miles.

HarveyMcD

19 de dic. de 2013

Stokes Honda of North Charleston and particularly Tony Ward were fantastic in the purchase of my 2014 Honda Pilot. The entire process was extremely easy and was by far the best new auto buying experience I have ever had. Tony was very friendly, helpful, and available without a problem. The business manager Yomi was also extremely friendly and the entire experience was a 5 star rating. Thank you Stokes and Tony for such a remarkable sales experience.

C.E.

15 de dic. de 2013

Raymond made sure that the issue with my Van was finally corrected! I believe he went above and beyond the normal " customer service" that we have all come to appreciate from this Honda family. Thanks!!

Charleston Girl

9 de dic. de 2013

I am truly grateful for Stokes Honda!! I purchased my vehicle from in 2007 from them. Even though I don't live in the Charleston Area anymore I always come back to Stokes for major repairs. The Service Team always gives me excellent customer service. I have taken my car to places in the DC Metro Area, but have never been completely comfortable with their recommendations. Stokes Service Team always provide explanations that I can understand and let me know what is necessary and/or optional. I want to thank Stokes Honda Service Team for treating me like I am one of their loved ones!!!!!

HK

9 de dic. de 2013

Thanks for extending your hours for those of us who have to work and don't want to spend our weekends sitting at the dealership getting service done.

Angie Davis

7 de dic. de 2013

We bought a new civic recently and we are very pleased! A great deal and very smooth riding vehicle. It was just the right size that we were looking for and the interior feature were great! A special thank you goes to customer service for all of their help

Lynn Miller

6 de dic. de 2013

Stokes was a great place to have our Honda CRV worked on. They did the job correctly, and efficiently. if you live near here, you should certainly use them for your Honda's needs. Thanks T.J. and the rest of the staff for getting us in and out so quickly.

Kam Patel

6 de dic. de 2013

Quick and Better service. I recommend to other as well.

Indiana banana

6 de dic. de 2013

Everything was fine but I just don't understand how they came up with the total bill.

CRV man

6 de dic. de 2013

Great experience, got just what I wanted. Tommy James was very helpful. Good selection, Good deal on trade in

Cloyed B.

5 de dic. de 2013

Jerome Ravenell and Samuel Middleton were great. This was my first time buying a car from an actual Car Dealership. This is also the first time i bought new. And my service and experience was top notch. I really enjoyed how personable everyone at Stokes Honda was. They made the buying process relaxing and straightforward. As long as I am in Charleston, I will be a Stokes customer. Cloyed

Jim blakeslee

5 de dic. de 2013

Stokes is a great place to either purchase a car or have repairs done. I purchased a used vehicle from them, good vehicle, good price....... Recent visit was for items that normally wear out, and not a major issue. They performed the work in a timely and professional manner.

Tom Lewis

5 de dic. de 2013

TJ took good care of us and kept me informed on what needed to be done

SML fan

1 de dic. de 2013

Stokes always takes the best care of customers. Service is fast and efficient. Thank you for supporting the Summerville Miracle League, one of the reasons I support this company as it is not convenient to where I live.

P.B.

27 de nov. de 2013

The Service Dept completed the recall repair much quicker than expected. The courtesy inspection caught another issue that was also rapidly repaired. The coupons they send me by email cut the price of the other issue by 14%.

Satisfied customer

26 de nov. de 2013

Service has always been completed correctly on the first visit, no follow-ups needed. Appointments have always been timely, no extra waiting. Service rep is friendly, knowledgeable and always straight-forward.

Hudson

22 de nov. de 2013

You could tell the service managers were eager to make sure I was happy with their service. Once, a manager noticed I had been there a while and asked what service I was there for. He wanted to make sure I was being taken care of in a reasonable timeframe. Some service reps were actually sitting down with the customer in the waiting room to explain what repairs were in progress and what options they had.

jrunion

22 de nov. de 2013

I was pleasantly surprised at how easy and quickly my car was taken care of. I came in for a 4 wheel alignment that I had a coupon for and an air filter change which was probably needed since my car was a 2007 and never had an air filter change although it only had 42000 miles on it. The quoted price was exactly what I was charged, they checked other items on my car like my brakes but did not try to push anything on me and all was well. I was so pleased that I will probably continue to use them as my service company. I have no connection to them and am an extremely frugal auto owner.

emilio correa

21 de nov. de 2013

The service attendant was very professional and above all he was very honest when he explained to me what needed to be done to have the change of my transmission oil done in the right way. Keep the the honest people on thew job on all the dearlership in the United Stated

mrmann1819

21 de nov. de 2013

I felt like I was buying a car from family! They treated me very well! I have been recommending them since I bought my car! They worked hard to get my monthly payments where I needed them and gave me way more for my trade in than I ever imagined!

Tater

21 de nov. de 2013

Professional and on time. I have a scheduled maintainence contract. My service guy was knowledgable and professional. Graet job.

B. Ferguson

21 de nov. de 2013

Motor 'dirt' on the inside handle of the drivers door; however, it matched the rest of my car's decor ;O>. I appreciate that everyone I have ever encountered has been receptive to my asking questions concerning my car during servicing. I was very thankful to TJ during this last visit that although I failed to tell him ahead of his making up the charge ticket that I had a warranty: He gracefully reworked the charges without the least 'look of annoyance'. I enjoy having such a clean attractive area to wait. Thank you for having all the extra's of making a wait most comfortable: coffee, vending, bathrooms, TV, comfortable temperature. I even had the opportunity for a giggle when an older couple, obviously married for many years, became a 'comedy act'. The wife "You won't believe who just called me!", the husband "then don't tell me". God's Blessings to all!

Tom Mai

21 de nov. de 2013

Quick and Diagonal to right problem...very good job.

Chosen one

20 de nov. de 2013

I went to Stokes Honda to get my front brakes repaired and the only place I will take my car for service. The environment was lovely and peaceful someone always asking if you need anything. My car drives so much better now that the breaks have been repaired. I would recommend my friends to them for service on there cars as well.

sue

16 de nov. de 2013

I have had my car serviced at Stokes since I bought it in 2004, I have always been satisfied with the service I receive.

Carol Mt Pleasant

15 de nov. de 2013

Paul made my apt ,gave me a time frame. car was ready 30 minutes before. Can't beat that. Wonderful.

Gracious Customer

15 de nov. de 2013

It was an emotional experience to have our car fail the way it did. We had the car delivered by USAA to Stokes Honda Maintenance. Raymond Dobbs had the car properly analyzed, made recommendations to me, and kept me informed once I selected his recommendation. Raymond, when he had the car brought out for me in ready condition, insisted that if I ever had a problem, just call him. He stated how much he appreciated having the opportunity to take care of the problem.

Angel of the Dawn 2011

14 de nov. de 2013

Excellent & professional service that began with Customer Service from Mr JACK that was exceptional! I felt appreciated and special. I look forward toward my next visit!!!

Jennifer of Summerville

14 de nov. de 2013

I t was my pleasure to buy my 2014 Honda Accord EX-L from Stokes. Samuel Middleton, my Sales Consultant, was knowledgeable, friendly, and courteous from the beginning to the end of my buying experience. He was very patient, especially in helping me set up all the bells and whistles the day I took delivery. I would also like to commend Travis Conely, the Business Manager, for explaining the various warranty plans to me in a way that I could understand. It is often difficult for a woman to undertake the purchase of a vehicle on her own, but these two gentlemen made it a pleasure. I know I can expect the same high quality of service each time I take the car for service.

Patti Menges

14 de nov. de 2013

Great service on a recall on my 10 year old van. Called to set up an appt, the lady on the phone was very friendly and had the service set up for 4 days later. The service dept did an excellent job of taking care of the recall. Great folks!

ml

14 de nov. de 2013

Took my accord in for scheduled oil change. Felt pressured to have more service performed. 2 1/2hours later finished and it cost me twice t amount shown before t maintance was performed. I felt sick when I left. If I had. I am sure I will not be leasing or buying from Stokes again.

PAM03

14 de nov. de 2013

Great service. Met immediately outside the service department when I pulled up and was checked in. Asked to check if tire could be repaired and if not to leave it so I could utilize my road hazard service at another location. Service rep. stated tire was not repairable and left it at that. No hard press to buy tire from them or such. Service rep. Briefed me on rebates I could get and I was in and out of the service department after getting my vehicle oil change in about 30 minutes. Furthermore service rep. explained what service I which maybe required in the upcoming service dates. I will return again for service.

DW

14 de nov. de 2013

Friendly fast and efficient ... I had recently brought my Acura in for an oil change and was met with a friendly smile from Doug Diehr. He was great and addressed all my questions outside of the oil change. I was impressed by his professionalism and knowledge I will definitely go back there for my oil changes.

Lisa H Smith

14 de nov. de 2013

All I had to do was pick up the phone, let the service department know it was time for my oil to be changed, and tires to be rotated. Upon arrival, I was greeted with a smile, and eventhough everone was busy, they all made some sort of eye contact until James introduced himself, pulled up my warranty, took my keys, and asked Joe to shuttle me home. It took only the time they needed, as anticipated, while Joe called me from the shuttle, right there in my driveway! Excellent!

Delia E Negron

14 de nov. de 2013

I love my car and I'm super excited with the purchase that my husband and I did on 11/13. The service was awesome and everyone in Stokes Honda are great to work with. LOVE IT!

Robert hreso

11 de nov. de 2013

Going in for a Oil Change I was greeted with a smile and "What can we do for you today". I needed an oil change for my Civic as recommended in the booklet for the Honda Civic. Work was done and completed in a timely manor and I was satisfied with the service dept. . Every one was so nice and friendly that I wished my wife would have bought her car there last year!

Danigirl

8 de nov. de 2013

Lyndon Wright is by far the very BEST salesperson I have ever dealt with. He has a great personality and I felt like I had known him forever. He listened to my wants in a vehicle and presented the perfect car for me. He was very knowledgeable about every aspect of my new vehicle and even helped me set everything up. He introduced me to everyone there and everyone was a pleasure to work with. They all did an outstanding job working with me. I would highly recommend Stokes Honda to anyone in the market for a new vehicle.

Beth, Summerville, SC

8 de nov. de 2013

Have all of my service at Stokes. Very happy with the service department.

Roger

7 de nov. de 2013

I took my 3013 Odyssey in for it's first oil change and was promptly met by Randy before I could even get my door open. He took my car care vouchers and told me it would be about 45 minutes. Wow!! Exactly 42 minutes later I was out the door and on my way. Great service all around.

kack

5 de nov. de 2013

I am so sorry. This is my second car from stokes and i finally have my "forever" car. I won't be able to buy again from srokes for at least 10 years!!! And because hondas are built so well I'll only see the dealer for regular maintenance!!! The whole sales team and serviceteam are wonderful

SCGuardian

3 de nov. de 2013

I am temporarily stationed overseas and my wife was in need of a new or different car. We chose a Honda and she began working with Jerome at Stokes Honda North. Jerome took away all of my wife's buyer's tensiion and worries. He really catered to her special needs of being a military spouse. I had several pleasant conversations with him clarrifying some financial information. I could tell immediately that he and the finance manager were true professionals. My wife left the next day with a new car and I couldn't recommend them any higher. They showed great class taking care of a military spouse.

Charle Cancro

2 de nov. de 2013

A very pleasant place to wait when vehicle is being serviced, You fell like a person not a $. Everyone goes out of there way to be polite and helpful. THANK YOU

Mom of 2 small children

1 de nov. de 2013

We had an excellent experience at Stokes Honda. Prince was our salesperson, and we were very pleased. He was referred to us by a friend, and the experience could not have been better. We got an excellent car at a fabulous price, and there was no haggling. He even went the extra mile to bring the car to my house...over 30 minutes away. He went above and beyond. We would definitely shop there again and would recommend it to our friends.

Old Timer

1 de nov. de 2013

We bring both our Honda van and car to Stokes for service and have always been pleased by the fast, quality service we receive. They are polite and professional.

Debbie

1 de nov. de 2013

This is a great place to buy your car!!!! The staff and salesmen are wonderful. I will be back for sure to purchase again!!!!!

Ascivic

1 de nov. de 2013

Great service great people. Faster than McDonalds and service like the ritz. Thanks guys

Unimpressed

1 de nov. de 2013

First time at this dealership. Brought car in for routine oil change. Service department was unfriendly and did not explain how they did things, how much they charged, or how long it would take. Talked to parts about a rear seat cover and he was unprofessional. Waiting area was cluttered, coffee pots were empty. Walked around sales floor and passed three sales guys, none of whom greeted me.

LR

1 de nov. de 2013

I have purchased two cars here and will probably be back again!

Susan F.

1 de nov. de 2013

I took my car in for a recall service. They told me it would take about an hour. Greeted me as I pulled up precisely at 10am. I was out the door at 10:50! Very satisfied with my service. They seemed very busy, lots of cars going in and out. I figured when I got there it would take much longer. I could not have been more satisfied with the service I received.

Hondaowner42

30 de oct. de 2013

Initially when you walk into a service area you should be greeted. This was not the case for Stokes Honda. I stood awkwardly in the middle of multiple service associates who ignored me for at least five minutes. I asked for an oil change and left the dealership. Twenty minutes later I get a call to change my air filter. Then I get another to rotate my tires. After that, I got 2 more phone calls trying to sell me things that I couldn't check. Sketchy... When I asked for a military discount, the person helping took me on a guilt trip. Maybe I just caught them on a bad day, but I will never go back.

Lauren

28 de oct. de 2013

All members of the service team are always very helpful. They go above and beyond every time and make people feel confident that their car is in excellent condition.

HondaPilot owner

27 de oct. de 2013

Oil change and tire rotation was quick and completed while I waited.

Kyle

24 de oct. de 2013

I bought my car here and am very happy with it. The service was also great when I brought it in for my first oil change. They were able to change the oil on my car during my lunch break which I appreciated.

karlpw76

24 de oct. de 2013

excellant service,only took 1 hour,good coffee,interesting tv shows

Nancy R

24 de oct. de 2013

My sales person was very helpful and experienced. Overall, everyone was friendly. I would recommend this dealership to anyone.

Gary--Charleston

24 de oct. de 2013

Went in for a standard oil change with my Civic Hybrid (requires synthetic oil). I also had a competitor coupon. Service representative was both professional and polite. He honored the coupon with a slight up-charge for the synthetic oil. He (James) sought me out in advance to ascertain that it was OK before he began the service. The service was timely, complete and totally to my satisfaction.

IBA - satisfied

24 de oct. de 2013

I enjoy my new Honda Accord EX. The customer service was very good. However, the buying process took way to long (4.5 hrs.) 3 hours was dealing with paperwork. The buying process needs some fixing. I've only had to use the service department once since purchasing my Honda 3 weeks ago and that was to repair the scratches caused by the saleman when he removed the price sticker. Everyone in the service department treated me extra special and answered all my questions.

VS

21 de oct. de 2013

I was offered four choices of finance options;.each "option" gave me my "choice" of Service Contract from the most expensive to the least expensive (assuming the least expensive was No Service Contract). I didnt want nor need a Service Contract, so I elected the least expensive offer (the offer being a monthly car payment--not a purchase price!) When it got down to signing the deal, the price was several thousand dollars more than I anticipated. When I questioned the amount, I was just blown off, and showed where to sign. Now I am stuck with a Service Contract that will run out way before my car payment does! YOU ARE NOT GIVEN AN OFFER THAT DOES NOT INCLUDE THE SERVICE CONTRACT! I LEARNED THE HARD WAY THAT YOU DO NOT HAVE TO PURCHASE THE SERVICE CONTRACT TO GET THE FINANCING! I also found out it is illegal for them to push a Service Contract. I wrote a letter to the manager, and never received a reply--poor customer service. Learn from my mistake.

Phil Martin

19 de oct. de 2013

Mr. Jack Nathans is great! He caters to each customer with sincerity and with ease...

Now-a-Honda-lover

18 de oct. de 2013

They took the car at the scheduled time and did a professional install of the tint in a very short time. I couldnt ask for a better appointment.

JAMES SMITH

14 de oct. de 2013

Very Good sale other then the process of waiting but they made as my husband I very comfortable while we waited. Took car in three month later for oil change and tire rotation which was good but had to make a trip back for tire pressure sensor, but overall they took care of us as well.

Allison

11 de oct. de 2013

We had a great experience buying our new Accord from Stokes Honda. After shopping around, Stokes was able to offer a competitive price and great customer service. The financing department was able to help us get a great financing rate. Tommy, our salesman, took time to help go over all the new technology in the car before we drove away! Thanks for a great experience!

Dan and Nichole

11 de oct. de 2013

We just bought our first new car from Stokes! The staff are friendly and courteous! The overall process of buying a new car was smooth and they were able to meet our needs! I would recommend anyone to shop at Stokes!

Happy in Mt. Pleasant, SC

11 de oct. de 2013

Kudos to the entire sales team who made our buying process painless. Jimi Barker helped answer all our questions and if he didn't know, he immediately found the answer. He kept us updated on all the stages of the process. Rich Baker was also very friendly, informative, and patiently helpful. We were made comfortable and were impressed with the professionalism of these team members. The service department addressed an issue with the windshield streaks and when not resolved to their satisfaction, assured us they would replace the wind shield free of charge. The service managers offered to pick the car up and the use of loaner during replacement. Other businesses should take lessons from Stokes Honda North.

Sandy

11 de oct. de 2013

Have purchased 2 honda's from Honda North. I am very please with the buying process and the service department. They are all very friendly and make you feel welcome.

Jessica

11 de oct. de 2013

Raymond has always been especially helpful. Their prices are also great. I thought we might have been able to get the work done cheaper at a local "import" repair shop, and it was going to cost about 30% more than it cost for the work to be done at Stokes. I don't even bother shopping around anymore, because I always know I'll get good quality work done quickly, and for a good price.

Happy Honda owner

10 de oct. de 2013

Super job by service manager getting me in and out.

Fran

10 de oct. de 2013

Bought a new Honda accord ex on sat. Ric and EVERYBODY involved with the sale was extraordinary. On a scale from 1-5. ,everybody got a 5+. They went above and beyond when I started not feeling well, to expedite and make the process as smooth as possible. Your scale did not work well above. Since I had no repairs, I rated everything else excellent. It didn't seem to compute that way. Since I was not feeling well, ric said I could come back and he would show me the rest of the bells and whistles. I thought this was extremely thoughtful.

TD Perry

10 de oct. de 2013

Exceptional Team! Works hard to get/keep your business...Truly Professional.

Delverly President

8 de oct. de 2013

I'm very satisfied with my service here at Stokes Honda. The service department has an outstanding service manager that work very well with his team of technicians. Awesome Job!

DC in Charleston

8 de oct. de 2013

I called a past client, Travis Conely, who works at Stokes. He referred me to Raymond Dobbs in the service department. I told Raymond what I wanted done, which was not an inexpensive job, and he explained their procedure and the expected time frame for the job. I took the car in and Mr. Dobbs had an employee with Stokes drop me off to my company office which was not close by. When I returned to pick up my car, he informed me that a safety item which needed to be replaced had been ordered and when it arrived, I took my car back to them and that was taken care of at no charge to me. I was pleased with the work and the attention given to my car at Stokes and I would use them again.

Jenna

7 de oct. de 2013

I bought my Accord here in 2005 and still take it here for service. Very reasonably priced services. It was a good experience buying the car as well, and I would shop and buy a vehicle here again.

Not a fan

6 de oct. de 2013

When you pay for a service you expect to get it done not pay for something and nothing happened paid for service and oils change and oils change never happen got a new sticker and all but same oils now I have to go back again not happy

New to SC

5 de oct. de 2013

We are new to the area but have used the dealership for service and recall work. Always an efficient process and well taken care of. So, we returned to shop and trade in our 2002 Honda Civic on a new Civic. The dealership went the extra mile to get the specific model/color that I wanted. The overall buying experience was a good one. I would not hesitate to purchase another car at the dealership.

Nancy Hunter

5 de oct. de 2013

oil change went quickly and service personnel was kind and helpful.

Dedicate, Die hard Honda Owner

5 de oct. de 2013

Notified of America Honda recall on my vehicle and was scheduled right away. The best service ever. Thanks Stoke Honda

Gloria Cephas

4 de oct. de 2013

Excellent service, found out a nail was removed from my tire which I was not aware off. If there is a problem it's taken care of immediately of course with my approval. Honda is the only place that I take my car for service.

Michele Ashe

4 de oct. de 2013

If you ever want to buy a new car..... Jim Godbout is the man you want to see at Stokes Honda. I just purchased my 4th Honda Civic and have always been completely satisfied with the entire process. Fair offers on your trade and willing to negotiate.

Philip

4 de oct. de 2013

Everyone was friendly and went above and beyond to help with everything. I will always go to Stokes Honda North for all my services and new vehicles.

Tyler

4 de oct. de 2013

Great service, great attitude, respectful of time, worked at this until everything was done right. Tyler wilson

virginia s

4 de oct. de 2013

I took my 05 CRV for service (factory recall). They handled everything in a timely manner and found a potential future problem. I am a recent college grad and just starting my career (RN) so knowing ahead of time about a possible repair in the future is helpful--hopefully I can budget for it before it happens! I will definitely return for future service.

Jerry B.

4 de oct. de 2013

It's pleasent to enter a facility, involving car repairs and service, that is easy to access and customer friendly. I like the e-mail reminders and offers of savings. This visit was for a standard oil change. I also requested an additional inspection because of recent body repairs. I like to bring my own oil and filter. No problems. Friendly, efficient service advisors. (Thank you, Mr. Tyrone Johnson.) Pricing is not exceptional, but fair.

by a True Goose Creeker

1 de oct. de 2013

I have always taken my Honda Pilot to Stokes Honda North to have all service and repairs done. I love the staff and the customer service that I receive. They always fit me in, very courteous and professional. My last visit was to have the oil change but Cathy noticed I needed tires which I was getting new tires the next week but didn't know that Honda now did tires so she got me a great price on my tires. An apt. was made and new tires installed! Thanks Cathy for all your help.

Honda

30 de sep. de 2013

Fair vehicle prices and knowledgable sales staff. GSM (Gary Fuller) poor customer service and communication skills. Finance department very helpful and knowledgable. Buying process is horrible. Took me 6 hours to buy a vehicle and this was after already having a price confirmed and vehicle picked out. Staff was in no hurry to get the deal done fast.

Ann

27 de sep. de 2013

All the people we had contact with at Stokes Honda North were a pleasure to deal with. Sandy, Ron and Jim Barker were all very informative. I was impressed that everyone not only wore a name tag in a visible manner, but also introduced themselves and acted like you were the only customer in the store. Sandy so impressed us over the phone, that my son-in-law and I took the long trip to Charleston. We were not disappointed. We had a poor experience at another Honda dealership....but Honda Stokes North more than made up for it. Again, thanks to Ron, Jim Barker and Sandy I left Charleston with a 2014 Honda CRV and happy memories

Dixie Diva

27 de sep. de 2013

Folks are friendly and informative. Facilities are customer-friendly. Quality of service is unsurpassed.

Mel Acevedo

27 de sep. de 2013

This is my third car with Stokes Honda North and by far the most pleasing buying experience I had. Mr. Prince Sinsuat was the friendliest and knowledgeable salesman. There was no pressure pitch. He just explained and answered every questions I had. He made follow-up phone calls that made me feel not forgotten after I had bought the car. Thanks for the outstanding service. I will stick with Honda as long as your car performs and sales people are like Mr. Sinsuat.

Linda b

26 de sep. de 2013

The service department is great and when something goes wrong they make it right they even offer Shuttle service and refreshments while you wait

emcp89

26 de sep. de 2013

This is the third vehicle I have bought from Stokes Honda. I wouldn't go anywhere else. The service I received for my scheduled oil change was superb. Everything promised was done and more. It was done within the promised time, and I was in and out in no time. I love Stokes Honda.

Beth D.

26 de sep. de 2013

I work very long hours and never have to worry when I need to bring my Honda Pilot in for service because I know that I will be attended to promptly with the utmost professionalism and courtesy. Jack Nathans has been my service representative since he moved to the service department from sales. I purchased my first Honda from him in 1983 and have been a diehard Honda fan ever since. Stokes has one of the most efficient service centers I have ever dealt with and it never ceases to amaze me how much they value their customers. Jack is always right there to greet me when I arrive and is always very kind, personable, and professional. Thank you!!

FollyMom

26 de sep. de 2013

Stokes Honda North is a great place to buy a car. No crap, no song and dance. They deal with you straight, and the people are easy to work with. It also doesn't hurt that they're selling great cars.

M. Sims

20 de sep. de 2013

2009 Honda Odyssey Oil Consumption Issue At 74K miles, my vehicle started having oil consumption and spark plug fouling issues. From reading on the internet, the issue seems to be a random issue with the eighth generation V6 VCM engines. I opened up the case with Honda North America to document the problem. At 91K, I was losing two quarts of oil every 1K mile. Fearing the worse, I took the vehicle to Stokes Honda North to let their techs review. Ray Dobbs was the service manager I was working with. From the start, he was very professional and courteous. Ray immediately took charge of the situation. Ray worked with Honda North to report more details about the problem. In short, Honda offered to replace the engine block for 90% of the overall cost including a warranty. Basically I received a new engine for a fraction of the cost. I was pleasantly surprised by the offer knowing the vehicle was out of warranty. Special thanks to Ray Dobbs and Honda North. If you are looking for a new car, ask for Tony Ward. He is also very professional.

MDNJ727

18 de sep. de 2013

On Wednesday, I had my first oil change and tire rotation at Stokes Honda North where I purchased my 2013 Honda Fit back in March. This was the first servicing since then, so I was a bit nervous that they might find some kind of problem. Also, I was worried about a minor recall issue that had to be addressed. From the moment I got there, I felt at ease in dealing with service agent Kathy Hardee. She let me know that all servicing would be addressed promptly, along with their multi-point inspection. By the time the work was finished (including the recall matter), I had only been waiting for an hour or so. After presenting the rebate coupons for the oil change and tire rotation, I ended up spending around $13.00, not bad for an hours work and labor! Kudos to Kathy and the rest of the Stokes Team. I look forward to bringing my business there again and will gladly recommend their "Top-Notch" service department to friends and colleagues. Bravo!

DawnC

16 de sep. de 2013

I did not actually need repairs. I purchased a new Ridgeline and brought it in for tinting on the front windows. Everyone from the greeter outside to the scheduler inside was very friendly and helpful. The tinting was done with great care and I had my truck back ahead of schedule. Excellent service!

Dr. Saundra B.

15 de sep. de 2013

I am continually amazed at the service provided by the Service Department at Stokes Honda North. Ms. Hardee is always very kind, personable, and professional. I had a continuing problem with my new Odyssey and had to go back to the dealership seven times in less than 2 weeks. Ms. Hardee and the other members of the Service Department were always very kind and greeted me each time with a sincerity and a genuineness to assist with my "concerns." The problem was taken care of and our Odyssey drives like I just bought. Thanks so much!!

Sharon

15 de sep. de 2013

We came from Myrtle Beach to deal with sales associate, Ric. He sold our daughter a Honda last year. Our previous Honda was totaled in an accident and we needed an immediate replacement. Ric is knowledgeable of what is on the lot, prices, and very helpful in getting us what we wanted. Everyone we dealt with was pleasant. This will be our dealership of choice from know on. We are recommending them.

Whitney

13 de sep. de 2013

I just moved to Charleston and got my oil change done at Stokes. They were very nice.

Dave

12 de sep. de 2013

Took time to locate the source of rainwater entering car. Leak was small and not readily apparent, but mechanic isolated the problem.

Happy customer

12 de sep. de 2013

Great service, especially the pick up and drop off service while they were working on my car! Thank you!

Kathy Zimmerman

12 de sep. de 2013

It is always a pleasure to wait for work in your comfortable waiting area. Kathy treated me very well in explaining my options and I was in and out in little more than an hour.

Glen R

12 de sep. de 2013

My wife and I purchased a new Honda Accord from Stokes. Our salesman was extremly pleasant to work with. He knew the products and took the time to go over all the features and benefits of the vehicles. We were undecided about which make we wanted, and he was very patient with us through the process. What I appreciated most was he wasn't pushy and allowed us to experience the vehicles without distracting us with constant chatter. The sales was defintiely a 5 in my opinion and the offer we received was fair.

Brenda Haldi

12 de sep. de 2013

I called and asked if the service department could fit me in to get my airconditioner fixed. They told me to bring it right up. They checked out my air conditioner and within about an hour it was fixed and I was on my way. Great service and especially for fitting me in at the last minute. Most of all, I didn't wait to sit and wait all day for my car and it only took an hour. Thanks so much for the service.

Hondabuyer

11 de sep. de 2013

Sam was a great sales person. I got my van for the price I wanted and they gave me a great trade in price. My only two complaints are do your homework before considering buying the maintenance package and extended warranty. If you want them get them interest free and not have them add it to your fiance where you pay interest on it. The second complaint is when they cleaned and detailed the van is could of been done a lot better. It looks like they rushed. My trade-in car that is now for sale looks like it was cleaned better than my new vehicle.

DawnMC

9 de sep. de 2013

Our experience with buying the new Ridgeline was excellent. Prince is a knowledgeable salesman and an awesome guy. The sales manager, Dan, was very helpful. We came in twice to work out a deal with trading in two different vehicles to see which vehicle could get us a better trade in value. Dan worked the numbers for the first trade in and gave us a very good price for our Accord but it wasn't paid off yet. So the next day we brought our Dodge Ram 1500 to have appraised for the deal to buy the Ridgeline. Another good appraisal and we had a done deal!!!! Everyone we encountered the whole day, for me two days, was very polite and friendly, making sure I was comfortable, had a drink, etc. We brought my mom to your dealership last year to lease a new Civic. She still loves it and would also return to your dealership for any future vehicle needs.

Andre Smith

7 de sep. de 2013

With this being the first time ever having to interact with a dealer i was expecting it to be very confusing frustrating, and time consuming. At Stokes Honda it was the complete opposite. Stokes Honda made the entire car buying process a breeze. My sales man, Garfield Bowman was friendly and very knowledgeable. He broke down the entire car buying process and, and was straight forward with me. In all my salesman and the staff and Stokes made me feel very comfortable in the process. For ANYONE looking for a quality new or used vehicle i WOULD recommend Stokes Honda in North Charleston.

Don

7 de sep. de 2013

The only negative thing was they forgot to put the code back in the radio. They took are of it with our us going back in. Just gave us the code and instructions and stayed on the phone till it was working

morosz

7 de sep. de 2013

dropped my car off for an oil change very early (7:30am or so) and got it back within an hour. great job, Stokes!

RCW

6 de sep. de 2013

I had shopped around at other Honda dealerships and end up going back to Stokes Honda to purchase my 3rd Honda from this dealership. Sales rep was great and you know he loves selling Honda vehicles. What a pleasure to deal with someone who really enjoys what they are doing. Purchase process was fast, everyone very easy to deal with.

sell this car

6 de sep. de 2013

took my car in for service and they said they would fix it later. They never called me and i came back and they knew nothing of my problem. I will never go to stokes again.

Tinktink8705

6 de sep. de 2013

I had to have my seatbelt replaced as it was not connecting to my airbag system. They fixed it free of charge as it was covered under Honda's warranty. I almost always go to Stokes honda for any service I need. They are always very nice. Service is a pricey for honda quality. But I always know my car is in good hands.

Eileen

6 de sep. de 2013

I have a 2012 Honda Civic that I continue to bring to Stokes for regular maintenance. I love the ability to make an appointment. My last visit was handled by Kathy. She had my car in at appointment time - knew I had to get to my office so she kept me in the loop as to how much more time was needed. She made sure I was out of there in time to get to work !! The entire service staff has always been so helpful and pleasant. I will continue to use Stokes for my service.

Herr Bear

6 de sep. de 2013

Good job!!! Oil change and rear brake pads installed. All done in a reasonable amount of time. Friendly service personnel. Jack Nathans deserves a gold star!

David & Brenda Hamilton

6 de sep. de 2013

My husband and I were in the market for a new car. We had 2 cars in mind and are so glad that we went with the Honda CRV. The salesman Tom Dabich listened to our needs and was very professional and courteous. He made sure that we were completely satisfied with what we wanted in our purchase. We would also like to thank upper management for helping make our purchase happen. Last but not least thank you to Clareon McNeill for her professionalism in the business office. So proud to be a Honda owner and be a part of the Stokes family.

Jalan

4 de sep. de 2013

The sales people and the finance Manager very easy to work with. Highly recommend this dealership. Defiantly go back for my next car.

sandrang

2 de sep. de 2013

I was helping my son purchase his first new car. I'm in California and he was in Charleston. At first, the dealership was very willing to help get the paperwork to me, of course to make the sale. Once the deal was made, a few weeks later, Yomi is calling to collect the first payment from us. He wanted us to pay the dealership, not the bank. They decided to pay the first payment without notifying us. POOR COMMUNICATION. Payment was not due for another 60 days. It was on the contract. THEY DID NOT CONTACT US until after they made the payment. I understand that they were trying to provide a customer service duty, but LACK OF COMMUNICATION is what infuriates me. They could've collected the first payment from my son when he went to sign the paperwork. YOMI HUNG UP ON ME ON THE PHONE. POOR CUSTOMER SERVICE for YOMI.

Jim from Mount Pleasant

30 de ago. de 2013

Our salesman, Matt Bowers, made our purchasing experience a very enjoyable one. He was knowledgeable, friendly, and was "straightforward" with his answers. It was obvious from the beginning and through the process that he was committed to listening to our questions/thoughts and then being as responsive and honest as he could possibly be. His interface with the manager and the finance guy helped us to believe in the dealership as one interested in making sure we, the customers, were getting what we wanted through the process. If Matt didn't have an answer to our question he promptly found the answer and passed it along to us. I have enjoyed relying on the Stokes Honda's service department over the last 13 years and now I also feel great about the Stokes sales department!

angela smoak

30 de ago. de 2013

loved the salesman! he was not pushy like you normal get when dealing with salesman. process was quick and easy. prices were fair.

Jackndabox

30 de ago. de 2013

Had a written offer from another dealer on a different car. The dealership was willing to take price and haggle the deal. over all I feel I got a good deal and I am happy with the buying process. They didn't waste my time over going to the manager over and over again.

Pappyjo

30 de ago. de 2013

Great people to do business with. Fair in pricing and dealing with people. Courtious and thoughtful about customer needs. Jim was an excellent salesman and treated us with the upmost respect. The facilities were emaculate, offices, restrooms and waiting area. We were happy with everyone we came in touch with. Our salesman could not be beat. We have bought many cars, but Jim by far was the best.

Angel of the Dawn 2011

29 de ago. de 2013

My oil/filter change notation in my car's computer was not properly completed and caused my family and I quite a scare when the check engine oil light came on while I was driving down the interstate a few days after having the car serviced. Fortunately, I was less than 10 miles from Stokes-Craven in Manning, SC and they took care of that for me.

BG

29 de ago. de 2013

The salesman, Chris Arnold was very knowledgable about the dealership and all of the cars. Christine from the auto shop was also great. Rich from finance is smart but will let you negotiate more than others. This Stokes lot is a pretty good spot based on my experience i bought the 2013 Accord EXL.

MCook

28 de ago. de 2013

From buying my new car to the service department Stokes Honda has taken care of me. I purchased a 2013 Honda Accord from Stokes about 9 months ago. I love my car and Stokes made sure that I knew what my features were and how to operate them before I left. Recently I had to service my car and they greet you before you even walk into their service department.. In the service department Raymond Dobbs assisted me with the service of my car and this is the second time he has helped me. I felt myself in capable hands and will personally ask for him each and every time when my car needs service. I recommend Stokes Honda if you are thinking of buying a car and/or in need of the service.

DCgour

27 de ago. de 2013

Purchsed the 2013 Honda Accord Sport, REALLY NICE!! From top to bottom eveyonewas helpful with no pressure and made the purchase easy and stress free. The service dept was courteous and very informative. I feel totally secure in having done business with Stokes Honda. A+ all around......

Bernie and Eleanor C.

24 de ago. de 2013

Excellent dealership. It was fun dealing with everyone. Need a car ask for Tony Ward he is the best.

Dr.Don N

24 de ago. de 2013

I have been a Stokes Honda customer since you started businesss on Dorchester Road.I bought one of the first Honda Station wagons in the early 80's.We have had Hondas since then.Heck one day we bought 2--wife had to have one too.My bothers and sisters now own Hondas..Quess we have bought +10 over the years..They have all been excellent,dependable,and have high trade value.Your salesman--Jim Godbolt and Lyndon Wright --are superior and courteous in everyway..We got what we wanted always at a great price.. The service departments entire staff is professional and friendly..My wife always has a good experience when she gets the oil changed..That is about all we have had to do is regular oil changes as over the years these Honda cars are like the old Timex watch---they just keep on ticking and running smooth..We will to be loyal Stokes Honda Customers as they are loyal to us.

Carole Evans

23 de ago. de 2013

Carole Evans I bought my new SUV on 8/17/2013 and was treated very well by Terrence Jackson. He walked me through everything and he was very polite and generous and such a gentlemen. I had a bad experience there years ago and he really made a difference this time around.

Leslie H.

23 de ago. de 2013

I went in on a Saturday to have my oil changed and my service adviser was great! I have no complaints, everyone was friendly and helpful.

Odyssey owner

23 de ago. de 2013

We had an oil change and multi-point inspection, and we mentioned slow-to-respond steering. They found and did warranty change to P/S pump (excellent); said everything else looked good. Later, I realized I'd never changed air filter as a mechanic recommended 15K miles ago, so I changed it, it was very dirty. I am disappointed that Stokes did not spot the filthy filter during the multi-point inspection, which is on manufacturer's check list... What else did they not check?

Danielle

23 de ago. de 2013

I was looking for a dependable car that would meet our needs and be suitable for me. I am mother and I am under the age of 30 so style and size was the key! Also, my credit was the down fall. I had less than perfect credit. I thought, I will at least try to see if I can get financed and if not the I guess buy here pay here (which is not a good option). I would recommend anyone to go see Stokes Honda North! I was treated with respect and got financed for a car I love that fits my needs, wants and budget. I will never go to another dealership for a car, Stokes Honda North has my business for life!!! I am very pleased. If you have bad credit go checkout Stokes Honda North and see if they can help you the same way they helped me when I thought it was not possible.

Constance Barnhart

23 de ago. de 2013

I love my car. I was so lucky to find a Chevy at the Honda dealership. I had to wait for service in spite of a scheduled appt. After I left my check engine light came one. Your representatives are cordial and knowledgeable. It is a pleasure to come to the service department.

M. Murray

23 de ago. de 2013

Visited Stokes Honda in the past two months for an oil change and tire rotation. Both times I was in and out in good timing. The service team is great about letting you know what your car needs in order to keep it in good condition.

LG

23 de ago. de 2013

I made an appointment for a recall item. I was greeted at my car, and waited while the repair was done. They said it would take an hour, and it did. I appreciate that! I would definitely recommend this dealership to friends, and it will be our dealership of choice for future automobile needs.

D. Moody - loyal customer

23 de ago. de 2013

Our family has purchased 6 vehicles from Stokes, never a sales problem. We've had these vehicles serviced only at Stokes, never a maintenance problem. We have purchased special parts from Stokes, never a hassle compounded by a fair price. When we are at the dealership for something, every employee manages to smile, greet, and have interaction with us, and other customers in the area. Regardless of the business the customer is there for - you (apparently a valued customer) are recognized by everyone at Stokes, a real "friendly and family" environment! Thanks All!

Bob M

23 de ago. de 2013

I purchased my used 2002 Accord at Stokes Honda North over 10 years ago. Whenever there was a problem, and there have been only a few, they have repaired it completely and at a fair price. Because of the long term positive experience with the car and the dealership, I decided it was time for a new Accord. I previously had the 6-cylinder engine. But after driving the new fuel efficient 2.4L 4-cylinder, I was sold. I did my homework, so the sales process was no-hassle and my offer was accepted. The sales consultant did a fine job explaining features and options, so making choices was no problem. A More clear explanation of the cost of add-ons in the financing process would be helpful. Bottom line - I got a good price on a good product from some good people.

Tricia D.

22 de ago. de 2013

I showed up at Stokes Honda needing a car immediately. I'd been involved in an accident and the insurance company had just notified me that they were only going to pay for the rental for 3 more days. So when I arrived at the Stokes lot, I was anxious and more than a little irritated. I felt bad for the salesman who's turn it was because I was afraid I'd be a difficult sale. I can't say enough about that salesman, Tom Dabich. He pulled the short straw when he got me, for sure. But I left that day with a car I love, and even though it took the insurance company another 2 weeks to pay me (so it took me another 2 weeks to put that money down on the car), he was kind and understanding and never made me feel that I was being a pain in the neck. And the finance office was also fantastic -- Clareon McNeill got me financing for my new car at a much better rate than I expected, and was extremely patient while I waited for the check from the insurance company. The folks I've dealt with at Stokes Honda made what I felt was going to be a very difficult experience, very pleasant. I'd go to them again in a heartbeat!

Happy owner

22 de ago. de 2013

I brought my Pilot in for a scheduled service appointment. Since I live only a mile away, I walked home, expecting to have breakfast before I walked back . I had barely started to eat when my phone rang informing me that my Pilot was redy for pickup. I had to harass the people a little for disrupting my breakfast. We all had a good laugh. On task, on time , very friendly(Like family), and very professional. Thanks for being you.

Steve Ekhaml

22 de ago. de 2013

They greeted me immediately upon my arrival and noted my service requirements. I had an inquiry about fixing a light in my dashboard at which the Representative returned within 5 minutes advising that the process may take a few hours. I stated I thought it would, but could not wait on this visit. I advised I would schedule another visit when I could. The other service I came in for (oil change) took only about 45 minutes which is exactly what I was told. Thanks for the great service. Steve Ekhaml

Chantel Harding Honda fit

21 de ago. de 2013

This Honda place is fantastic. The amount of signing papers is tiresome but worth it. I've been going here for years now. I love honda best car line I've ever driven. The store is clean and well maintained and the employees don't just want to sell you a car, they really connect with the customer and do everything they can to ensure satisfaction.

DorothyKO

19 de ago. de 2013

Stokes Honda has been servicing my 2002 Civic from the beginning and I credit the great service department for keeping my car running. They bend over backwards to make sure that I am satisfied, from major to minor repairs. Keep up the great work!

Dlean1~

18 de ago. de 2013

Great Service done in a timely matter. Great workmanship. Always a pleasure. Thanks again for always taking good care of my care and me. :)

Petew Zolton

18 de ago. de 2013

My visit to Stokes Honda was pleasant with a friendly, professional and non pressuring saleslady. My main complaint was my trade value which I felt was extremely low, however, with the economy somewhat understandable but the asking prices on they're preowned inventory was still above average retail so I left somewhat puzzled. I believe in being honest and give an honest assessment of my visit. I do believe dealers could be a little more generous on trade values and/or a little more flexable on they're preowned inventory. thank you, Sincerely, Pete Zolton

Violeta Arcalas

16 de ago. de 2013

I went to Stokes Honda, Rivers Ave last Wed. because of the defroster problem, The assist. manager ms. Hope of the service dept immediately approach me and got someone to help with my problem. Knowing that they know their job, they explain to me what's need to be done to avoid problem in the near future. I was very please that they work on my car with a warm and happy response. Thanks for helping me. I am still in the processs of getting to know my car. Violeta

DASutton

16 de ago. de 2013

Wonderful car buying experience. I've been through a few cars in past and this was by far the easiest and smoothest process I've seen.

Bo

16 de ago. de 2013

The Maintenance Minder on my wife's 2012 Odyssey indicated that it was time for an oil change, tire rotation and various checks of other items. I was greeted promptly and courteously by Trevor when I pulled up to the Stokes Honda North service department. He promptly wrote up the service ticket and even offered to honor an expired discount coupon I had received from the dealership. I was going to wait for the service to be completed when Trevor informed me that the Odyssey had an outstanding recall notice. Since this would take an additional 45 minutes to perform, Trevor offered to have the courtesey van take me to my office. I went back to the dealership during lunch to pick up the van. Kathy stepped in to assist me since Trevor was with another customer. She cheerfully walked me through the paperwork and checked to make sure the discount had been applied without me having to ask. I've always had good experiences with the service department and this was another example of why I won't go to any other dealer. Thank you Trevor and Kathy for your exceptional service! Stokes Honda should be proud to have you on their team.

BGErnie

16 de ago. de 2013

Service was done very professionally. Good value on tires, too!!

LisaG

16 de ago. de 2013

I had a large nail in my tire,so it needed to be replaced. I called Stokes Honda and they took care of everything. I always have great service at Stokes. They are curtious and professional. I've been very satisfied in buying my car from them, to having them service my car. I would highly recommend them above anyone else.

Happy 2001 Owner

16 de ago. de 2013

2001 Honda Accord EX SRS issue. Replace the component and cleared the problem.

Pete R

16 de ago. de 2013

I w as in the market for a new car. I had done preliminary research on line, Consumer Reports, etc. After deciding on the type of vehicle I narrowed my choices to several makes and models and then went to dealerships for test drives. My interaction with the first two dealerships were disappointing. I was pleasantly surprised with the interaction with Ric M at Stokes Honda North. I explained exactly what type of vehicle I was looking for and he provided detailed information about the vehicle. His sales approach was very personable and I felt comfortable dealing with him. The other staff was very helpful in explaining and then processing the paperwork to purchase the vehicle. I would recommend this dealership to others who are in the market for a new or used car.

JOHN A.

16 de ago. de 2013

STARTING WITHTHE SERVICE WRITER AND ENDING WITH THE SERVICE,IT WAS EXCELLENT. I PLAN TO RETURN WITH ALL MY NECESSARY SERVICE, AND I PLAN TO PURCHASE MY NEXT VEHICLE WITH STOKES HONDA NORTH. THANK YOU.

Unhappy with Detail

15 de ago. de 2013

I purchased a new car from Stokes Honda North and am very pleased with the process. The salesman, finance and sales manager were great. I had to leave the car to have it detailed for delivery and windows tinted. When I picked up my car the windows were dirty and there was glue or something on the seats, armrest, and seat belt and a couple of other issues. I called and spoke with the salesman and he had them detail the car again. When I picked up the car the second time the windows looked like they hadn't been touched, still were dirty, the spots of glue or whatever it is were still there. I called and let them know and they told me to bring it in at my convenience and they would detail it yet another time. I haven't taken it in yet, but hopefully the third time is the charm. Everything at Stokes Honda North has been above and beyond excellent, except the detailing of my new car.

Aly Q Very proud owner of MY new Honda Civic 2013

15 de ago. de 2013

I walked in and Tim Delfino greeted me with such kindness. I explained my situation and he understood completely what I was in need of, what i could afford, and what obstacles were in the way. He never hesitated. We looked around the lot and I saw what i wanted but refused to drive it till we worked the process backwards to make sure i could qualify first. The entire time EVERYONE was so extremely nice from taking me for coffee to just sitting and chatting really making me feel at home. I can not thank the financial team enough for the hard work that they did to get me financed as I know that this was a great feat. Rich Baker, thank you so much for your understanding as well. You worked so hard with over night mailings and still got it done. You explained everything to me at my level so that i would understand every bit and reassured me in the end that after purchasing a new vehicle i still had some great options with Honda in the years to come to help me even further. Stokes Honda is #1 in my book. I can not thank you enough for everything that you have done for me in helping to set me on my journey to succeed. Thank you, Thank you, Thank you. You all have gone above and beyond the call of duty.

Traci

9 de ago. de 2013

I am thoroughly impressed with Stokes Honda. Prince is absolutely the best. He takes his job seriously and has fun with it. I first approached Prince back in December 2012 when I was first wanting the 2013 Honda Accord. At the time I was not able to get it, but instead of treating me poorly and ignoring me like other Honda dealers in the Charleston area, he did not give up on me. When I called him last week he remembered who I was, what I wanted, and got the car/paperwork ready for me to get the next day. Clareon, the financial manager, was equally as kind, caring, and concerned as Prince was. I took my car in yesterday to get the windows tinted and I was highly impressed of how the associates looked very professional and was very nice and helpful. I love how they send emails of when your car is ready, what was done to it, and the price. Out of the 3 vehicles I have purchased from a dealership, this is by far the best experience I've had. I intend on buying all of my future cars from Stokes Honda North. Keep up the fantastic work!!!!

Tom

9 de ago. de 2013

I just purchased a new CR-V from Stokes North: like other reviewers, I did my research, talked to several dealers in the area, and after a test drive, and talking with helpful management and sales people, we found the deal that worked for all. My trade-in offer was slightly less that hoped, and we did negotiate a bit over it, but I found them willing to offer other incentives that compensated quite well. I agree (with others) that Stokes is a customer friendly shop, completely professional, no gimmicks, all around very refreshing. Nobody likes that paperwork process, but it was completed efficiently, and they even helped more than expected.

RosieB

9 de ago. de 2013

I brought my 2005 Pilot in for a recall issue that was taken care of the day I took it in. I have always experienced great service with Stokes when I take my car there. The staff is very friendly and courteous always explaining what was done and additional items that were checked so I can keep my vehicle running great.

Amymc01

8 de ago. de 2013

I returned to Stokes Honda for my third purchase from Jim Godbout with my son and his new wife. They were in need of a second vehicle, used with low mileage and good gas mileage. I spoke with Jim and when my son arrived in town, he had pulled the perfect car. He knew what we were looking for and met each one of our criteria. The finance process was also great! The finance officer treated my son as if he were one of her own children and guided them gently through the process. I will recommend Stokes to anyone in the market for a new or gently used car!

L Pressley

8 de ago. de 2013

On August 6, had to have car towed because of ignition problems. As promised they call me to let me know what was wrong with vehicle and the total price. When I went to pick up car they treated me with a great customer service. Did not have to wait long. I give them a total of five across the board. Thank you

Loretta Diane Yonn-Newton

8 de ago. de 2013

I would highly recommend Stoke's Honda to my family and friends. If there were number 10 ratings, they would score all 10's. Chris Arnold has helped me with the purchase of both my honda vehicles. He is professional, very knowledgeable, and extremely caring that his customers obtain just the car they need! I am a working class girl and was treated as if I were a millionaire. Thanks Stoke's Honda for giving me the best deal! Service Department and financing were also fantastic!

Belinda Lawrence

8 de ago. de 2013

I had a factory recall for the passenger airbag. I did not receive the letter but Stokes Honda North called me about the recall. The repairs were done in a timely manner and the courtesy shuttle gave me a ride to work and back to get my car. I am very satisfied with the experience I had with Stokes Honda North.

Gary

8 de ago. de 2013

Very friendly and helpful atmosphere. Quick diagnosis and fix.

Jason of Hanahan

8 de ago. de 2013

Our KIA van died at a time we were not expecting to purchase a new car. The service department and the sales people at Stokes turned a stressful situation into a pleasant experience. I would encourage anyone to go to Stokes Honda for a car, they will treat you right.

AbbyM

8 de ago. de 2013

I went into Stokes Honda North today to look at trading in our truck for a jeep Cherokee. I spoke with a lady named Lauren who was helpful in trying to find us what we wanted. There was nothing we liked or that was available in our price range so we didn't go any further. As I was walking to my truck I realize that my truck had been moved across the parking lot and no one told me. I get in my truck and realize the salesmen who moved my car spilt my large drink all over the passenger seat, floorboard, dash, and my purse. I talk with the GM and he said they would detail it for free. Great! 45 minutes later they say its done. All they did was rinse off my floor mat. I get my keys and as I'm walking out I walk up to the GM and tell him that their detailing was awful. He claims he was nice enough to clean it the first time considering no one has owned up to spilling the drink and that it was never his problem in the first place. But it is your problem. Someone you pay spilt a drink in a customers car. That is your issue and you should be doing what you can to fix it. He didn't do anything else but make matters worse. I will never go to a stokes Honda again. Every review I can write about this dealership I will as well as a letter to the owner. The dealership should have stepped up and apologized for what had happened and cleaned my car properly. But they didn't seem to care at all. I will.never step foot in there again and hopefully no one else does either.

abbymalphrus

7 de ago. de 2013

I went to Stokes Honda North today and spoke with Lauren about trading in our vehicle for a Jeep Cherokee. As we couldn't find any that we liked or that were available we decided not to go any further. As I was walking out to where I parked my vehicle it had been moved be a sales men across the parking lot. No one told me they were moving my car. I get in my car to realize that my large drink had been spilt all over the passenger seat, floor board, dash and my purse. I am nowmore angry that ssomeon moved my car without telling me as well as spilling my drink all over my car without telling me. I talk to the general manager who said they would detail my car for free. 45 minutes later they say it is done. All they did was rinse off my floor mat. I told them I wanted my keys and I could do a better job myself. The GM tolde he was nice enough to clean it the first time and that it wasn't his issue to begin with. He said " someone up front spilt a drink in your car not me and you can deal with them." I will never go back there again and every review I can write on an internet page I will. I will send a letter to the owner as well. For a dealership to get in someone's car spill a drink and not care to fix it is BS!!! That's like me test driving one of their new cars and throwing my drink in the back seat and not say a word. Its wrong and they did nothing to fix what they had done. Worst dealership I have ever dealt with.

Carrie

6 de ago. de 2013

Overall everything was good, I would have them be a little more straight forward on the costs of everything, especially when they are throwing the extras warranties at you and not giving you the exact cost of them. Other than my experience was good, and I would recommend Judy as a sales person, she was straight forward and honest through the whole deal.

AnnaW

5 de ago. de 2013

I recently purchased a 2011 Nissan Juke from Stokes Honda North, and worked with Kinsey McMillan. Being my first car buying experience (and one on a strict budget), I appreciated Stokes' friendly service and knowledgeable staff that helped guide me through the buying process. From the outset, I had done a great deal of research on the Nissan Juke and Honda Fit. I appreciated that Kinsey recognized my interests and refrained from pushing irrelevant or over-budget options at me, as other dealerships had. Kinsey was very knowledgeable, and took the time to research my questions to give me accurate information. Further, Kinsey told me exactly how much the cars I was considering would cost- no haggle and no hidden fees- and gave me the time I needed to make my decision. I had scheduled appointments as several local dealerships, but Stokes' service and selection not only provided the car I loved, but it provided the trust I needed to become a loyal customer. Thank you for making my first experience a great one!

taurusrider

4 de ago. de 2013

Thanks to someone rear-ending my car, I found myself vehicle shopping. My wife had just purchased a SUV from Tony Eddy, so I gave him a call. After looking at several cars I decided on a 2008 VW Passat. Car had several issues that showed themselves the first day I drove it. The check engine light came on two miles after I drove it off the lot. Took it back, they said it was the gas cap, and it was fine. Next morning it was back on. This time they took it to the VW shop, an it has not come back on. I did not care for the way they would not tell you the price of the vehicle until well into the negotiating process. That said the service department dealt with the check engine light problem. The car was not back at the Honda dealer when I went to pick it up and instead of having me wait, someone drove me over to their VW store to get the car. All in all a good experience, with a few hiccups along the way. I would recommend Tony to anyone looking for an experienced and knowledgeable salesperson. If he can sell a car to my wife, without her walking off the lot, he is the person to buy a car from.

CharlieC

3 de ago. de 2013

I had a very good experience purchasing my 2013 CR-V at stokes Honda. My salesman Sammy was very helpful and knowledgeable about the vehicles. The negotiation was reasonable with no pressure applied by the dealership and the price was fair. The only problem I had was the dealer add-ons which increased the price by $1952. During closing the dealership had the usual extended warranty sales pitch. This was low pressure and the business manager, Travis, took the time to explain all my options. His low pressure approach convinced me to get some extended warranty coverage. This is the first time I have purchased this type of coverage. Overall, an excellent buying experience.

Jim E

3 de ago. de 2013

Everyone we came in contact with was courteous, friendly, and helpful. On the downside, we had an appointment; you knew we were coming in to purchase a vehicle and drive it home. The vehicle was not cleaned up, it did not have floor mats in it, and the paper work was not ready for our signatures. Therefore, what should have taken an hour, two at most, took us almost FIVE hours. Very disappointing. On the upside, your best price was quoted up front, no games were played once we got there (hidden or forgotten fees), and we paid exactly what we expected to. I was sorry to not have met Anassia. She was our initial contact. She was super. Every question I asked was answered, she followed up on EVERYTHING she promised to do, and did it in a timely manner. A real asset to your dealership.

Tamario B.

2 de ago. de 2013

I purchased my 2013 Honda Civic EX from Samuel Middleton. He was very friendly and never pushy about getting the sale. He never coerced me into anything and allowed me to test drive the vehicle to ensure that it drove well. Once I made my selection the buying process was very simple, before I drove off the lot I did an inspection and found that they'd scratched my car during the detailing process. Sam ensured that they would fix it for me free of charge. He even arranged for me to have rental car during the time mine was being repaired. I had to bring my car back to Stokes from North Carolina and he made sure that he filled my tank back up for the return trip.

MaryB

2 de ago. de 2013

Garfield sold me a 2012 Honda Fit. I appreciated two things the most: that he did not try to sell me more car than I wanted and that he went out of his way to make sure I could drive off the lot with bluetooth capabilities.

Richard Barron

2 de ago. de 2013

All services provided by the Service Department Representatives and Repair Staff has always been superior and delivered with a high level of professionalism and enthusiasm. The only improvement that I would Like to see are some discounts for oil changes provided to repeat customers. I've had our automobiles serviced numerous times and have always asked if coupons were available without any positive response. Other dealerships often provide service savings to their customers. I've seriously considered having my autos serviced elsewhere but thus far have been loyal to Stokes Honda. Our family has purchased about 12 Honda vehicles from the same dealership (John Hinderer Honda) in Ohio and will continue our relationship with them when buying new vehicles. Their overall service is consistently outstanding.

Lala

2 de ago. de 2013

We were in the market for a nice economy efficient car that was really good on gas for my 15 year old son at the time. We came in and spoke to Prince and it was smooth sailing the rest of the way. He was awesome and friendly and by the time it was over he was like family! We have had the car over a year now and my son enjoys his Civic. Everytime we come in for service it is a joy. From setting up the appointment to arriving everyone is very helpful and nice. I would just like to say that that purchasing our Honda Civic was the best move that we could have made for my son. If you need a great car that will last you for years to come, go on down to Stokes Honda and let them put you in a car today!

Stuart Saunders

2 de ago. de 2013

I bought both my vehicles at Stokes Honda North a couple, three years ago and have taken them there for service every time it is needed. I think they are a wonderful, full service dealership. Im very happy with them. Jack Nathans handled my 30,000 mile service on my Civic earlier this week. Jack is terrific and always does a great job. A true professional. I was late getting there but Jack still worked me in and got me a rental car for the rest of the day. I put Jack under the gun but he never flinched and my car is running great. I can tell the difference. Please tell Jack Nathans thanks! from Stuart Saunders and Im sorry about pushing him on the time.

Anne D

2 de ago. de 2013

Purchased my Honda Accord EX-L on July 29, 2013 from Tony. Tony was very knowledgable on the Accord, with great explanations on the features. I was very happy with how we were able to agree on the purchase price, and found the entire staff here at Stokes Honda very professional. I would definitely purchase another car from Stokes Honda.

Elizabeth

2 de ago. de 2013

My granddaughter, Taylor, purchased a Honda Civic two years ago. It was her very first car and a very special time in her life. The folks at Stokes Honda North guided her through her memorable moments. She told them what she wanted and needed in a vehicle. She had one child and expecting her second child; therefore, a safe, dependable, affordable vehicle was a must! And, that is what she got! The Stokes Honda North family knew her monthly payment limit and and worked with her to keep her payments within this limit. She has never been late on a payment and is ready to upgrade to a larger vehicle since she has two growing boys! Since my granddaughter had such a great experience at Stokes Honda North and it was time for me to start shopping for another vehicle, I stopped at the dealership on my way home from a trip to see if there was anything available that captured my interest. I test-drove several and decided that one of the 2011 pre-owned vehicles was the ideal vehicle for me. The mileage was low; the vehicle was spotless; there was a warranty; the tires had plenty of tread; it drove smoothly and quietly; it was spacious; there were three rows of seats to transport my two little great-grandsons; it had the back-up warning feature; it was affordable; and, last but not least, it smelled new. Although I chose to purchase a 2011 pre-owned vehicle, there was no pressure from my dealer to purchase a new vehicle.

Sharon S.

2 de ago. de 2013

We already have a Ridgeline from Stokes and have had great experience with their service dept and have been very pleased with the truck's performance, so when we were in the market or a replacement fr our car we went again to Stokes. I am thrilled with our new CR-V. Great deal, great financing. Would highly recommend!

Rose

2 de ago. de 2013

I was in the market for a new car and went to Stokes Honda North to check out their deals. I test drove two different cars and was very pleased with both, I purchased the Honda Civic 2 Door Coupe. I wanted black on black and Tommy went above and beyond anything I ever expected in a sales person to locate the car I was wanting. After the sale Tommy is still exceeding my expectations. If I have any questions or concerns he is there to answer them and assist in any way that he can. I highly recommend anyone to go and see the staff at Stokes Honda North, everyone there was very helpful and friendly, but I would definitely recommend Tommy James as your sales person, you can not go wrong if you choose him.

Hondaowner

22 de jul. de 2013

I own 2 Hondas and have used Stokes Honda service for both for years. I normally deal with Jack Nathans and I can't say enough good things about his customer service. I made an appt last week for an oil change before vacation. Unfortunately my appointment time meant nothing. I was in the dealership for 90 minutes for a simple oil change. I saw my car drive up and park and nobody alerted me for 10 minutes. I then went back to the payment area and it was obvious that the two people were overwhelmed and understaffed. I waited an additional 10 minutes beside a desk until a supervisor came out of an office and checked me out. I appreciate Stokes service and usually recieve great, rapid service. However, this experience had made me consider other service facilities.

Jeannie

19 de jul. de 2013

This was the second Honda I have purchased from Jim, He listened to what I wanted and delivered. He made the whole buying process less stressful.

annon

19 de jul. de 2013

Jack Nathan is the best....I have been pleased with my service with him, he is very professional....

Tom Lewis

19 de jul. de 2013

Went in for oil change, tire rotation, and recall fix. We own 3 Hondas and have many over the years. Everyone there is wonderful and Raymond helped me this day. He know what he is doing and always does a great job. The only problem I had was after the recall fix we had trouble getting the key out of the ignition switch. Took it back the next week and it was fixes perfectly. Everyone I. The service department are good at what they do.

Bonnie from Flowertown

19 de jul. de 2013

I bought my 2008 CRV new from Stokes. I've had no regrets since. I have since paid it off, and due to its reliability, its gas mileage, its storage and driving capabilities, and my experience dealing with a great service department, I don't have any reason or desire to change, I've put heavy miles on it, and it keeps me rolling along. And I think I'm strongly going to lean toward purchasing another one when I do (providing the research and reviews back it up as well as the current one did in 2008.)

Honda Fan

19 de jul. de 2013

Stokes goes above and beyond making the customer happy. They are totally trustworthy, honest and I feel confident that they are by far the best in town.

Kristae

19 de jul. de 2013

The process was explained well. Tony Ward was extremely knowledgable and answered my questions in full. The credit review was well explained as well.

Charleston

19 de jul. de 2013

A Honda person called to be sure we were either bringing the van in for the recall work, or we had sold the van and it was elsewhere. It was nice to know they were following up since it was a safety issue.

Robbie LeBaron

19 de jul. de 2013

The service of my two CR-V's was outstanding. The service department was great. The office Ladies were outstandingly nice and very professional. It was unlike any dealership I have even visited. The sales staff was very professional, attentive and knowledged. I even considered purchasing another Honda (Civic) because of their service. Just Wow. Free Coffee and softdrinks while I waited. Treats for my little K-9 friend. A souvinier shop for car bling. The service department told me everything wrong that needed to be maintained and even documented it for me. AWESOME!

PilotOwner

19 de jul. de 2013

No long delays through the process. Sales and Finance were thorough and efficient.

young

19 de jul. de 2013

Everyone in this dealer was amazing especially Garfield (salesman) and Travis(Finance). My wife and I were happy about the vehicle and 100% satisfied by their service!

karenwfromsc

25 de jun. de 2013

Battery tested bad so I called Stokes to have it replaced since it was under warranty. When I arrived, everyone was great - when it was completed, found that there is a $35 labor charge to replace a warranty battery. If you purchase a new one, labor charge is $18.00. There should not be a labor charge to replace their defective merchandise - BAD CUSTOMER RELATIONS. I will not recommend Stokes service to anyone because of this.

gbardissi

11 de abr. de 2013

Found this dealer online via autotrader. Setup a deal to purchase a 2012 VW Jetta. Flew down from Philadelphia to Charleston SC to purchase car.Found out that dealer didnt disclose that a sales personal accidentally filled diesel vehicle with regular gasoline. I know personally that this is an very bad thing to do. I accidentally did this on my 2010 jetta and it cost me $8000.00 in repairs.They refused to warranty the work they did on this car due to the "accident"They wouldn't have their own VW dealer take a look at the vehicle to see if it was ok. I had to pay out of pocket to do that.Carfax report showed nothing about this repair.I ended up flying back to Philadelphia without a car.These folks are dishonest. Do not do business with them!

christi421

1 de abr. de 2013

Today we visited Stokes Honda North We have shopped for weeks looking for the Odyssey that would be at our price point, and found one advertised online last week I found tons of positive reviews, and made a phone call to get the process started I spoke with Sandy numerous times to explain what we were looking for, special circumstances of our situation, and to explain what payment/financing we were looking for---in order to make sure the dealership would be able to meet our needs before we drove more than two hours from home to potentially invest 15k on a used Odyssey.While Sandy was more than accommodating and polite on the phone, she never once mentioned that she would not be the salesperson we dealt with when we arrived. When we get to the dealership, we are told briefly that Sandy works upstairs and that another man would be our salesman. He is a pushy know it all, who does not know us from Adam. He also has no idea what he is talking about. At first, he tells us the car is in the shop for paint and body work (something we were never told on the phone), then proceeds to take us to the car After only a few moments, he tells us the car is sold We are infuriated before he finally realizes that I've called ahead and the car has been put on hold for us---not sold to someone else.We ask the sales manager for a new salesperson The man we were set up had a huge personality conflict with us. We met Lyndon at this point, and he was pleasant and worked with us through all of the steps of appraising our trade in and filling out information. We finally (after 2 hours at the dealership) get to test drive the car we came to buy. On the internet it is priced at $14,700. When we come back in, we are given the numbers sheet....and a page of maintenance repairs that were supposedly done by their maintenance department. Ultimately, they offered only the payoff for our 2010 Toyota Tundra (not a dime more---and payoff being 15k on car valued at 20k). They had a 2009 Tundra on the lot with none of the add-ons priced at 21k. We were insulted. Further, for a car priced at 14k, we were shocked to see the price on the sheet being more than $2000 higher because of their maintenance and fees----How can you advertise one price and then jack it up more than two grand and still expect a sale? i anticipated financing 12k with our trade and cash down, not 16k....We left this place (after driving 2 hours and spending countless hours at home searching for the right car) disappointed and frustrated that this dealership was not up front and honest with us in the first place. Had they advertised a correct price and communicated in between the intake phone line and the sales and finance department we could have avoided the drive all together if this car did not fit our needs. We could have also come home with the right car---but that would require a fair trade in allowance, not jumping the price of the vehicle 2k, and a staff that was focused on customer service.We won't be back and we would not recommend this dealership to anyone we meet.

Mrs. Box

21 de ene. de 2013

I would not recommend a fly visit this dealership, nor anyone else I may cross paths with. My husband and I have been mistreated at this dealership, by both the general manager and the assistant service manager(or so I was informed). The lack of customer service, and the lack of the understanding customer service is despicable in itself. The General Manager at this locations is very rude. I was told by him that sometimes people have conflicts with personality, to excuse how the Assistant service manager had treated my husband and myself. We had our 2011 Honda Accord towed up to Stokes Honda, because the battery was completely dead, and had been an ongoing problem. Well I was informed over the phone that since it was so late, it wouldn't be serviced until the following day, when the A1 mechanic was present. Also, I was informed that I would NOT be receiving a courtesy car, even though my vehicle was going to be kept overnight. Anyways, when we arrived at the dealership and I walked in, I was told that they weren't going to service my vehicle because I had been rude. I then said that according to my contract you can't legally refuse to service my vehicle, she (the assistant service manager) stated the General Manager had advised her, that she did not to service my car. I walked out very upset, because all I had wanted the whole time was my car fixed and to have someone show they actually care. Instead I received nothing but attitude and disrespect, through both, body language and verbally. After walking out and explaining to the tow truck driver what she (the assistant service manager) had told me, and called my husband to explain everything to him. She walks out approaches with with her arms crossed, tells me I was the one who was being rude and disrespectful, and tries to over talk me again. I can honestly say that I wasn't very nice, but that was after being mistreated at Stokes Honda North, when getting my car serviced. Well about that time, my husbands Navy friend from work showed up, to make sure I had a ride home, and also brought me my wallet. She was still being disrespectful and talking with her hand on her hip, so I got upset again and walked away, without saying a word. That is when my husbands friend, pretty much took over. He explained to her what he thought the problem was, and the next thing I know she is laughing and carrying on with him. Well, she ended up keeping my car to service, and some how my husbands friend was able to get me setup with a courtesy car. At this point they bring around the first car, and when I went to start it, it would not start. The battery was dead in it, which then tells me it is a Honda problem. The second courtesy car brought around started fine and ran great, with the exception of it not wanting to start one time. He (my husbands friend)later explains that she was being flirtatious, and that he would be the one dealing with the dealership, concerning my car. Two days later I got a text from him letting me know my car is ready for pickup. I called him and we got everything setup. My husband and his friend went to the dealership to pick up my car. While she was explaining the problem to my husbands friend (Not my husband), she gave my husband the stink eye, and he hadn't said hardly anything to anyone at the dealership. I had also addressed the issue with the noise coming from the power steering pump. The finally diagnoses of my car was the battery was bad, due to rear dome light being left on (which it had not been left on, my husband showed his friend that nothing worked), so they replaced it and wrote noise coming from under the hood caused by battery(doesn't sound right?). Not to mention the mechanics not diagnosing a problem we had been having since June/July of 2012, and have taken it in on numerous occasions, for the noise coming from the area around the power steering pump. Well that problem was diagnosed at Rick Hendrick Honda of Charleston within the first 20 or so minutes of being in the back. My service adviser at Rick Hendrick Honda was VERY friendly, and explained that the Rack and Pinion needed to be replaced, and the lack of power steering fluid can cause the noise we had been hearing, as well as, make the run rougher than usual (which we also brought to Stokes Honda's Service Department attention) on several occasions. The whole situation with Stokes Honda is just so unreal! My husband and I were all but told that we are liars, because I had spoken before addressing other concerns, when we called to inform them the problem was resolved at Rich Hendrick Charleston. His reply was, well, the important thing is the problem was fixed, so it looks like everything worked out the best, for all of us. So what's the problem he asked? It's like really, I just told you the problem was that you guys neglected to fix my car on numerous occasions, and they find the problem at RHC in 20 or so minutes, and being treated poorly by the assistant service manager, all while he (the general manager) is taking up for her, and telling me, that I am the one in the wrong (again with customer service). I even explained to him that in the customer service world, you can't talk to and treat people this way. He continued to argue with me, and my husband ended up taking the phone, and he (the general manager) proceeded with his defensive and poor attitude. In addition, the General Manager compared a human body to a piece of machinery (that the mechanics work on every day, after all, it is a Honda dealership) and needing a second opinion on your vehicle like you would do with a doctor, is absurd. The human body is much harder to understand that is why there are so many different specialists, treatments and degrees. Nevertheless, with the treatment and lack of customer service FROM BOTH the Assistant Service Manager and the General Manager will never be forgotten! Rule #1 the customer is always right. Rule #2 Even if the customer is wrong refer to number one! These are a few different variations of the meaning of customer service! "Customer service is the ability to provide a service or product in the way that it has been promised""Customer service is about treating others as you would like to be treated yourself""Customer service is an organization's ability to supply their customers' wants and needs""Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner""Customer Service is any contact between a customer and a company, that causes a negative or positive perception by a customer""Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer""Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner""Customer service is a proactive attitude that can be summed up as: I care and I can do." I pulled these off this website: http://www.customerservicemanager.com/definition-of-customer-service.htm I also found this one on Ask.com: Customer service is the discipline of providing the best possible solutions and support to your valued customer--being everyone. Great customer service with dedication to the customer's needs before, during, and after a sale or service agreement is the most significant difference between customer service professionals--one that retains or repels people to your business.

NickCorrell

27 de dic. de 2012

I took my car in for a new headlight and came out with a "check engine" light turned on. I called 5 min later to Stacey to hear it would be 40 dollars for a diagnostic. I had not seen this light in all 4 years of ownership. They were condiscending and not at all considerate. For all the money I've given them, it was shocking to hear they would charge me for something they obviously triggered. -nick

bmmorris

16 de oct. de 2012

Did not honor previous honda dealerships agreement for free oil changes. In fairness, previous dealership told me "free oil changes" but did not put in a contract. They apparently just kept waiving the fee, which you discovered by calling them. However, i was disappointed to find that your store was not prepared to honor thatagreement. I willl probably not be coming to you when i purchase my next car because of that.

jerryallenrose

9 de oct. de 2012

Great Job! Isaac was super helpful, worked with us and made sure we understood everything about the car. I would recommend Stokes to all of my friends!

tlblack

6 de oct. de 2012

I was pleased to work with Mr. James, very friendly. When dealing with the person in financing, it wasn't the greaatest. I am not saying he was horrible, there were a couple of times that I felt like he was talking down to me. I understood what he was saying but he was not understanding what I was saying. Do I feel like I could have got a better price, yes but overall, it was a good experience.

Bethb1234

5 de oct. de 2012

This is the second time I have bought a car from Stokes Honda North. Mr. Godbout is the reason I came back. He gave me such excellent service the first time, as he did with this second time. (with Ric Marvin helping this time)I will reccomend Stokes Honda North and Jim Godbout to everyone I know. And I will be back in the future.

dleap314

5 de oct. de 2012

I enjoyed working with Joe Tante. He was very pleasant and courteous. He walked me around and introduced me to the service department and based on the input I received I have decided to have my vehicle serviced at Stokes Honda instead of Gerald's. Paul Madden was very helpful throughout the financing process and was able to answer all of my questions.

Arubakt

4 de oct. de 2012

I felt my salesperson was a great listener and tuned in quickly to my needs and wants. I was able to zero in on my car very quickly. Lyndon was extremely knowledgeable about the car and not only did he show me how everything worked, he had me also do it so I would be comfortable with the workings of my new car from day one. The gentleman who did my financing was also very competent and got me into a payment I was comfortable with which also included a maintenance contract I had wanted but did not think I would be able to afford. I have never had a maintenance agreement before but felt I needed it since I was buying and not leasing as I usually do. My overall experience was the easiest I have ever had purchasing/leasing a car. What really impressed me was when I got my car home I saw a bit of glue residue on the window from the price sticker and when trying to remove it, scratched the tint film on my window. I called Lyndon and he arranged to have it replaced for me. This was done at no cost which is such an example of customer service which exceeds expectations. Aim truly happy with my experience at Stokes Honda and will certainly be letting others know. By the way, the full tank of gas was also a wonderful surprise and not expected.

cherylchavis.fisher

4 de oct. de 2012

My husband and I were very impressed with Ric. His enthusiasm and dedication to Honda was contagious. He did a great job of explaining everything!

jenn7usc

4 de oct. de 2012

I was a little unhappy when I took my car to Honda to find out the smoke/smell coming from my engine was due to a recalled part that I was not notified about nor were all the parts in stock. I took the shuttle home to borrow my mother's car because I was informed Stokes Honda does not provide courtesy cars anymore - since this was a warranty issue I was hoping to not be burden with finding my own transportation to and from work for the two days. I asked Jack if he could have them wash my car while it was at the shop and he said he would take care of it - when I picked up my car yesterday, it hadn't been washed as requested. I had my power steering hose replaced two months ago which was the recalled part that was leaking when I brought it into the shop. I do wonder what would have happened if the hose had busted while I was driving versus a slow leak that I was able to identify and bring my car in to be inspected. My car is 8 years old and I'll be looking to replace it soon, but honestly can say I will not buy another Honda after the experience I have had with this car.

Wayne gosnell

24 de sep. de 2012

Tony was a first class act.He should train your sales force.I hope he continues to work with you.I will recomend others too him. Wayne Gosnell

adslagle

24 de sep. de 2012

This visit was not as good as previous experiences at Stokes. Upon arrival to service department for my scheduled appointment, no one acknowledged me for 10 minutes when I went inside. I then asked someone and was told they would be with me in 5 minutes. Raymond checked me in for my oil change and tire rotation and I told him I was waiting. I had waited for one hour when I was called and told I was in need of new tires. Raymond said oil change was completed at this point. I decided to come back another day for tires and then had to wait another 45 minutes before I was able to pay and get my car. Raymond did take 10 dollars off for my wait but I have never had this kind of wait before in the service department.

kimmel.both

23 de sep. de 2012

Everyone at Stokes (Tony - sales person, Dan - manager, and Paul - business manager) when out of their way to provide excellent customer service. I walked away feeling I got a good price, and I was treated courteously and fairly. I have already recommended Stokes over another local Honda dealer to my neighbor, and I look forward to dealing with Stokes in the future. Barbara Kimmel

amguilamo

21 de sep. de 2012

I love the Odyssey, and thank you to terance for finding exactly what I asked for. The dealership was very professional and helpful of my needs.

CindyBetakas

20 de sep. de 2012

The service I requested was done, but took over an hour for an oil change that I had made an appointment for. The price was ridiculous...almost $40.00 for an oil change! It was late in the day, so I suppose that would be why no one was friendly, and obviously ready for the day to end. This dealership is near my home, but there is another dealership on the other side of town that offers courteous, faster service and at a a lower cost.

bgedb1511

20 de sep. de 2012

Service at Stokes is always a pleasure. The staff is very friendly. They move smartly to determine your wants and desires. The service is done efficiently and their costs are reasonable. I have never had a bad experience with them and I have purchases two new Hondas from this dealer.

KaleighWilliamson

19 de sep. de 2012

Ric was a very good sales man. I walked in not knowing what I wanted, but just wanting to look at different vehicles. Ric met me in the lot and brought me inside to his desk and we talked numbers first. He was very helpful and that same day I left the dealership with a brand new 2012 Honda Civic! I couldn't be more satisfied with my car and my experience. Thanks again, Rick!Kaleigh

lisaarlette

11 de sep. de 2012

My overall experience was great. I had a pre-approved loan and I knew exactly what Model Honda that I wanted to purchase. I was taken on a test drive, and had all of the features on the 2012 CR-V explained to me. Mr. Sinsuat was very helpful and friendly. He found the CR-V that I wanted and he was even able to find one in the color that I wanted. I felt a little rushed through the pricing phase, as I had a saving certificate from USAA, but still ended up paying more than I had anticipated. Overall, I would definitely recommend Stokes to anyone needing a new or used vehicle. Everyone made my experience very easy and hassle free. I appreciate the great customer service and dedication to your customers.

nigsynthesis

9 de sep. de 2012

Very friendly and very helpful, Didnt really know what kind of car i wanted but he helped me choose what kind of car that i wanted. he gave me a really good advice

GSrater

7 de sep. de 2012

I've written a much more in-depth review on this site. Bottom line, I've been to Stokes Honda numerous times at this point and I've always been very satisfied. You do end up having to wait a little when you first walk into the service dept, but they are genuinely busy. I've found them to do great work and they are reasonable. They aren't the cheap-o 15 min place so don't expect to be rushed out. At the same time, they do quality work. I would def recommend for any repair

pjhydrick

7 de sep. de 2012

Standard price massaging from sales person. He uses gm as a shield for negiotiation. Salesperson played dumb to features offeredand did not match or inform on changes for film kit that dealer did not offer. This was good and bad ... the research did proove that the saleaperson and dealer had stopped installing due to a valid issue. Communicating this before selling and agreeing to price would be expected in a honest transaction. The sales person avoided topic and did not do research... treating me just like another bag of money. Friendly on the surface but not worthy of trust. In attempts to gain some value back from option negotiated but not fufilled thw dealer and salea person offered me additional sales. Truely poor customer service to not give rebate nor free item to make up for his lack of preparation and willingness to take care of customer. I even gave a simple 5 minute solution to problem by install of 2 rivet nuts for side boards. Dealer made excuse as to not being able to perform task. Sent clear signal that mysatisfaction was not important versus the 100$ they could make on install. Simple polite honesty is all i ask for instead i recieved the opposite.

jasonc83

7 de sep. de 2012

Sandra was extremely helpful from the beginning. I had a very competitive price quote from a dealer a little further away, but really wanted to make the purchase in the local area. Sandra worked with the manager and was able to beat the best price I had and also threw in some extras. I was currently deployed and my wife is expecting triplets. So I was really hoping the quote she gave me would not change and that I could come into the dealership and make the transaction without wasting too much time. The sales and finance guys made everything go super smoothly and I really couldn't believe it went that well. It's by far the best large transaction I have made in a long time. It went so smooth and fast with the sales and finance guys that I cannot even think of their names right now. Sorry. Everyone, from the very beginning, was outstanding. I look forward to future business and auto checkups etc. with your dealership.Thanks!!!Jason Crandall

jennaoct27

6 de sep. de 2012

I am very pleased with my new car. I will tell friends and family where I purchased and tell them about my positve experience!! 10/10

GSrater

3 de sep. de 2012

Overall ImpressionI've been to this dealership many times and just recently purchased a new vehicle there. Tommy James is hands-down my fav guy there. He is very personable and about the most sincere car salesman I've ever met (and that is saying something as I've met many and am very good at smelling baloney). I've dealt with one other salesperson there that I can't say that about (quite the opposite). While your experience may be hit-or-miss depending on who you get, the majority of the people there are VERY nice and really want to help if they can. So, from a consumer standpoint, if you get bad service from one employee there, dismiss yourself from them and find someone else, they will help!Used CarsI'm not impressed with their used prices. You may find a deal, but overall, I'd say go somewhere else. I don't think they're trying to rip anyone off, they just aren't the cheapest for what you're getting as a rule (and what do you expect from a dealership, they have a lot of overhead). Even still, I found them very willing to negotiate provided the offer was reasonable (just do your research and ask for something fair, they are willing to meet you if they can).New CarsAs far as new cars, I'm EXTREMELY impressed. I was amazed at how honest and up-front both Tommy and the sales manager were (his name is Dan). Dan was no push-over, but he was brutally honest about where he was coming from and I respect that a lot; hes a reasonable man of logic (especially given the rep of most car salesman). Ive worked with Tommy researching and planning for about 2 or 3 months and he was very willing to spend the time answering and researching questions and helping me find the right car. That seemed to be his genuine goal, to help find the right car for us (not his salessheet) and when it was time to buy we made an incredible deal. I wont do them the disservice of saying what I got the car for because it was a steal, but I will say that we expected to have to buy a lightly-used car and they bent over backwards on the pricing and we were able to get into a new Accord EX-L V-6 at a price we were comfortable with. This was hands-down the best experience Ive ever had at a dealership and I have zero doubt that we got the best deal we could have, anywhere!I wish that I could express how satisfied, impressed, and thankful I am for these men and this dealership. Do your research, be willing to ask questions, be reasonable, and theyll bend over backwards to help you!ServiceIve also visited the service department here many times. Ive gotten to know the manager there as well (Cleve). Overall Ill give the service dept a 4. Theyre very willing to help, but you do have to wait in line for quite a while sometimes. At the same time, its not because they dont want to help, its because they are VERY busy. The same applies here, your service experience can be hit or miss depending on who you get, but once again, most of them are very willing to help. They are more than willing to work with you, answer questions, take care of you, and even shuttle you if you dont have a way to work or something while theyre working on your car. They have a lot of little touches including a free soda fountain and a student desk area. Ive gotten everything from oil changes to suspension work done there and Ive been pretty satisfied. I think that they do good work. Once in a while theyll forget something small, but the quality of the work is solid and, in keeping with the rest of the dealership, theyll help in any way they can.PartsUnfortunately for the parts dept, Im getting tire of typing. Much of the same compliments are appropriate here. They are also very willing to help and have even helped me find parts cheaper on several occasions.

dontbuyfromstokes

31 de ago. de 2012

Very shady sales staff. Got passed around between salesmen. They wanted $1700 over sticker price and offered $5000 less than inn for my trade. Crooks. Plain and simple. Do not shop here.

stopar

30 de ago. de 2012

You have a winner in Tommy Jones! He made buying a car a pleasurable experience. I will definitely recommend Stokes and will buy a car there again.

dion.robinson.56

29 de ago. de 2012

Had to bring my car in 5 times in 6 weeks for the same problem (headrest replaced and tailgate not working). Wrong parts was ordered and also parts wasn't order for service to be complete. Last service I had a 8:00a appointment and didn't get my car back until close to 7:00p and when I got it back it was dirty from the work that was done (hand prints all over the ceiling of the car and all over the back). Jack tried to clean much as he could but it was getting dark out in the parking lot and hard to see everything. This has been the worst service I have ever experienced. It really leaves a bad taste dealing with Honda.

Okpungo

24 de ago. de 2012

Why: Took car for service. Got all bad news and needed a new motor. Finally decided to get a new car instead. Bought a Fit from your dealership. Excellent service all the way. Only bad thing is the now I have a payment! We like the car so its a little easier and hopefully no repair bills for quite a while.

Foxhoundd

22 de ago. de 2012

On the 14th of August 2012. I went to Stokes Honda because I saw a 2003 Honda S2000 for sale. I asked for the price. The price was around 18 thousand, I don't remember exactly. A previous buyer was interested to buy the car. I told the dealer that I don't care if they sell the car to him; by the way, I happen to know this buyer. He thought the price was too high. The dealer told me that they "turned him down" so I could buy the car. Which is a LIE!. They didn't turn him down. He decided not to buy the car. I told him I would do it for 15 thousand. The dealer agreed to sell me the car for 15 thousand. The sales man shook hands on the deal. At the time I owned 2625 dollars to Navy Federal on a 2002 Honda civic. Stokes Honda offered me 1600 dollars for the trade in. (Read closely now) This is the way it was supposed to be: 15000 dollars for the S2000 minus 1600 dollars for the trade in money, equals 13400, plus administrative fee = 13699.50 dollars plus the 2625 dollars that i own on the 2002 honda civic, plus other fees = 16379.00. What they actually did was. get the check for 16379.00 on top of that add the 2625 dollars for my trade in car. That should equal 19004 dollars. which is what i currently own as of 22 august 2012 to navy federal. 19004 dollars!!! I went to the dealer today to fix this issue. The guy in charge gave me a horrible attitude!!! obviously because he knew i figured out the problem. I went to the dealer to fix a real problem with the financing, not to argue. He had a bad attitude with me, I talked to a different guy. He's the only one at Honda that wears a suit. We talked to the bank and we came up with a solution to the problem. Tomorrow 23 of august 2012 I should own Navy Federal 16379 dollars for the S2000 not 19 thousand.The only reason i rate "GOOD" on customer service is because of this business man who does not lie and wears a suit very professionally. The man that helped me resolve this issue. The reason why i don't rate customer service "GREAT" is because of this Manager that gave me a bad attitude because i wanted to resolve a real financial problem with the Navy Federal loan.

jeo281

20 de ago. de 2012

The service was terrible. I called ahead. When I arrived, I was ignored. It was mass chaos. They finally got me a ride to work. Then I was told the service was done and to come get my car. I requested a ride that never showed up, and when i got there, only the oil change, but not the alignment was done which meant that I got to take my car on a 1000 mile trip without it being fixed. Furthermore, when I took it somewhere else to get an alignment- they told me that my rear struts and front breaks were my problem- you would have thought they could have told me that at stokes.

jim follis

17 de ago. de 2012

sany graham had given me a price in my e-mail. didn't check e-mail before i went to dealership. price she quoted was about $600 less than what i paid. too bad for me.

tom.musolf

16 de ago. de 2012

Steve met me at the drive thru, done within 1 hour! He advised me of a coupon I had in my brochure for $$'s off on tire rotation.

mummem

16 de ago. de 2012

I have brought my car in for its scheduled maintainance and it has been fast an easy every time. great job by all team members

jules2478

16 de ago. de 2012

My sales experience was great. Tim was a wonderful salesperson & was very attentive to me & what I was looking for. He made the process very quick & smooth for me.

blnorris

16 de ago. de 2012

Great follow-up with appt. confirmation. Car was taken on-time and worked on promptly. Dan explained in detail what needed to be done. Waiting room provides a pleasant atmosphere to spend time.

marysayetta

16 de ago. de 2012

We recently purchased our Minivan from Stokes Honda and was assured that since we bought it there would be treated wonderfully in the service department. I tried calling 6 times the day before to make an appointment before someone answered the phone. I explained I needed the first service and to have a piece of weatherstripping on the window checked. I was told no problem that would take 30-45 minutes.When I arrived Tuesday morning I was at first ignored completely and then finally was told to wait inside and someone would be right with me. I walked inside to find several people on their computers and one guy on the phone. The guy who originally told me he would be right with me proceeded to help someone else who also stated she called at least 6 times to make an appointment. This man proceeded to tell us both we were wrong and there was no way we could have experienced that. Then, when I explained to him that I had been waiting and very disappointed in being ignored, and to just put the hood of my car down I would rather drive down to the other dealer and be tended to than ignored he got mad at me and was very short. I was in a hurry as I had another appointment based on what they told me time-wise, so agreed to stay since he said it would still take only 30 minutes (I had already been waiting 15 minutes to be served). When I mentioned the weatherstripping he proceeded to get shot with me again saying he needed well over an hour and that I would not have brought that up with him but when i made the appointment.I told him I did tell them and they said no problem 30-45 minutes. At that point he was obviously mad again. So I jsut opted to have them do the oil so I could get out of there. He did give me his card and told me to call him - not a chance will I do that - to fix the weather stripping.The oil was changed within the thirty minutes which I appreciated, but when I got the bill it was over $50 just to have the oil changed. Now, in the past no matter where I have purchased the car the first service has always been complimentary (oil change and check levels). I don;t even mind paying but it would have been nice to let me know so I could have found a coupon to make it a price I could have gotten anywhere else. I will no longer be using Stokes Honda for anything and am happy to let my friends know what happened so they avoid my mistake. Thanks you for taking the time to read this.

betsy-o

16 de ago. de 2012

The last two times i was there for service i have had to come back and have somethings redone. valve caps replaced or air replaced.Had my son take his truck in for a oil change and it drip oil on my driveway and on his driveway from here to charlotte...

kay.s.larson

16 de ago. de 2012

Steven was very helpful in helping me with the decision on which maint. to use on my CRV. He told me what to expect in wait time and checked back with me. This young man was very professional and helpful

johncooper60

16 de ago. de 2012

I was approached quickly and friendly and I was driving a new Honda by next day. Everyone at dealership was friendly and overly helpful. Thanks

bofridh

13 de ago. de 2012

My wife and I had a great buying experience and got an excellent deal on a new Odyssey. We would definitely recommend Stokes Honda North to anyone looking to buy a new Honda.

tapin

11 de ago. de 2012

Cleve mize the parts and serve manager stepped in and saved the day from less than acceptable auto tech and service agent. The service agent and tech told me that i needed break pad's for the rear breaks. I then asked why I needed them and I was told it was the router and might have to replace the pads again in a month or so ????? I said this makes no sense. They then stated that they would take it for a test drive??I then asked what are you talking about and it was finally explained that the rear tire was never removed ?????? Mr. Mize then stepped and and did a great job of apologizing for the employees actions and stated that this was not the normal practice at stokes Honda. The employee did not follow Honda protocol and would be reprimanded for his actions.

Skraybill

10 de ago. de 2012

We recently replaced all tires on two vehicles. Jack made helpful recommendations and, as he has always been in the past, was very friendly and professional. The work on both cars was completed within the timeframe given. We bought both of these cars at Stokes because we believe the service department is honest and has given us excellent service.

Katy Vogt

10 de ago. de 2012

Service department people very accommodating. My oil change was done in very short time. I bought my Honda Civic Hybrid at Stokes Honda and continue to get it serviced there. Thank you for your efficiency.

JerryKenSt

10 de ago. de 2012

Put the car in the shop for just a regular service but when I tried to start it the next morning the battery seemed to be dead. I had to take it back the next day. I have a feeling my battery was either swapped out or used in some fashion because the battery is just over 2 years old. I'm wondering what they will come back and tell me today. This wouldn't be the first car I got rid of because of the service I rcvd from the dealership. I believed they shuffled my car through the shop as quickly as they could.Jerry

ronaldallancharles

10 de ago. de 2012

It is always a pleasure to visit Stokes Honda. John Mindler keeps all my Hondas running forever. And Jack Nathans advises what the cars need and when. Your lounge area is great, with free beverages, comfortable settings, and helpful staff. I always recommend Stokes to friends. Also, it is always informative to chat with Jim Godbout who sold me my last vehicle, about new Honda designs. Thank you!

Rae's

9 de ago. de 2012

They charged for looking at a tire issue but. Ever found the problem. I will never take the car back to this location again. Thanks

lamaleski

6 de ago. de 2012

Jim Goudbout is a great sales person. This is the third car that I have leased from him. My parents came all that way from NY 5 years ago to lease their car from him too.

rogyaw888

30 de jul. de 2012

I had the best car buying experience that I have had in over 15 years. Jim was a blessing to work with. It was a no pressure situation, and I really had a great experience. I would recommend my friends see Jim if they need a new car.

EllaFratt

27 de jul. de 2012

I took my 2010 Accord for a lube and oil change. They found that the battery was low and replaced it (under warranty). The service dept. is run very efficiently. My car was ready for me in an hour.Since buying the 2010 Accord we have purchased two more Hondas and have each of them serviced at Stokes North because we are very satisfied with their service.

Pricery

27 de jul. de 2012

We appreciated the hassle-free, friendly and proactive customer service. We will encourage others to use Stokes Honda North due to theid willingness to accommodate our needs as a customer.

haldib

27 de jul. de 2012

My tire pressure was low for some reason. I called Honda and Cleve told me to bring my car right in and they would work it in. Two hours later they found a nail and fixed my tire. thanks.

srcurtin

26 de jul. de 2012

Stokes Honda is an amazing dealership!This dealership supports our son's special needs baseball league, so we were keen to give them our business. The sales and finance team were AMAZING! They worked hard to ensure we got a vehicle within our budget and fit our needs. They totally exceeded our expectations. Thank you Stokes Honda for being a great business with good people who not only get your customers what they need and want, but do so while supporting the special needs community.

CarNut84

20 de jul. de 2012

All I can say is WOW. I will never go to this service center again. After waiting a mind numbing hour and a half for an oil change on a nearly completely empty day at their shop I was already highly agitated. Lets be real I drive a civic, not a Ferrari or Bugatti. It's a a plug and play issue for oil changes. My girlfriend could literally have completed the whole deal WITH a tune up and air filter change in 30-45 minutes. After being called to the desk after our car was "ready" the sales agent then proceeded to to 900 other tasks while my girlfriend and I stood there with cash in hand for about another 15-20 minutes. The entire time we were there the sales agent was taciturn and dismissive. The price was a whole other factor. I take REALLY good care of my car and I like to keep full synthetic oil in my car. While I know that you're going to pay more at a dealer, I bertsared the sales agent when he told me it would be 70 some odd dollars for a full synthetic oil change, and they didn't even have premium FRAM oil filters. It was the generic honda garbage. Long story short, DON'T WASTE YOUR TIME OR MONEY. Just buy the equipment to do it yourself. You'll pay less, get more informed about your own vehicle, and get higher quality products.

Miss.N.T

16 de jul. de 2012

Everyone that assisted in the sales process; from my primary dealer, the financial managers, and service department, were all very friendly and helpful. Regarding quality of work, the day I went to pick up my vehicle Mr. Tante was with another client and I did not mind waiting. However, I was assisted by two different sales associates who seemed to do a rush, final overview of the vehicle because it appeared to be near closing time. When it came to price, I called Mr. Tante regarding the same vehicle that I found at a different location, with more features, better mileage, and different price, and before I could attempt to make a deal I was cut-off and told he would give me a call back after he spoke with his manager. On the day I was picking up my vehicle, I saw paperwork regarding how much the vehicle was purchased by the dealership from an auction and felt that I overpaid.

gbjones19

14 de jul. de 2012

My wife and I are extremely happy with our new Honda Accord, and we are even happier about the price we got. Everyone at the dealership was really easy to work and negotiate with. We never felt pressured or pushed, and Ric showed us evey option available to us so we could get exactly what we were looking for. Thanks again to Ric Marvin and the sales manager Dan for making us two very satisfied customers.

Enragedcustomer

13 de jul. de 2012

Worst customer service I've ever experienced. I guess it's my fault for returning after I was treated so poorly the last time I took my car there. The only person there that gave good customer service was the gentleman outside waiting for customers to pull up. The Service manager looked razzled and out of sorts, so what good customer service could I really expect from the others. Lead by example I say. Customer Serious should be Job #1. Here it doesn't even compute. If you don't mind bad customer service this is the place to go.

terryward1

12 de jul. de 2012

Asked someone to check on a previously recommended service that I wanted to have done, they couldn't find where anything had been recommended on the last visit. That was fine, but they didn't tell me this until I was checking out.

akarns

12 de jul. de 2012

I would recommend this dealership for a purchase, but not service. I had a pre-scheduled appointment for an oil change and a comp car wash (birthday) at 2:30pm. I waited there and they asked if I was going to wait...I said YES. I didn't get my car back until 4:45. Two hours and 15 minutes is NOT acceptable for a scheduled oil change and car wash. I could see if I didn't have an appointment, but I DID. I saw 5 people come after me leave before me...granted, I don't know the nature of their services...it was quite frustrating.

edmundelder

12 de jul. de 2012

Service time was great. When I checked in, Mr. Mize reminded me that I may have a coupon to help with the cost of service and he checked the record of my vehicle to determine if I had missed any critical service schedules. He also said they would inspect the filters to verify need for replacement rather than simply replacing them.His concern was obviously to maximize my vehicle maintenance while holding my cost to a minimum. Worthy of repeat business.

ericlundy

12 de jul. de 2012

Everyone was friendly making us feel comfortable. The customer service was excellent. The wait for the approval was not long at all everyone made and worked their magic quickly so that we could drive off in our new car

drkaren71

12 de jul. de 2012

My experience with Chris was a very good one. He was friendly and courteous during the entire process. My only negative part of the experience (aside from the usual back and forth of negotiations) was the extremely long wait to meet with the financial person. Chris and I had all of the paperwork filled out, yet I waited for almost 1 1/2 hours for the finance person to call me in. Poor Chris had completely run out of things to talk about by the time that the finance person came over to get me. I actually only spent about 10 minutes in finance once I made it in to the office. This was especially frustrating since I had people coming over to my house that evening. My guests ended up at my house about 45 minutes before I did. The total time spent at the dealership was just under 3 hours simply filling out paperwork, negotiating the price, and waiting for finance to call me in. The vehicle had been picked out and test driven during an earlier visit. I should probably stress that again... I did not look at, test drive, or sit in any vehicle at all during that 3 hours!! All of that was done at an earlier visit. The 3 hours was JUST for negotiations and paperwork!

robertgmcloughlin

12 de jul. de 2012

keep having issues with window tint bubbles and suppose to be refunded the money for my window tints but $150 doesn't even cover me using a outside company to re apply new window tint. so i wasted four trips of gas and 8 plus hours. i clicked no for recommending this dealer ship for the reason for all the cars come with tints and 90% of the cars on the lot have the same problem.

Rdf1009

12 de jul. de 2012

Great deal, friendly people made you feel at home, no pressure, very relaxed atmosphere . Great well built cars, it was perfect when we picked it up. You will be happy when you see them

faulsu

11 de jul. de 2012

We came to the dealership looking for a car for my son and both sales men were very polite and helpful with taking care of my son and I. The experience was great and I will definatly recomend to friends.

carlgrantsc

9 de jul. de 2012

As a person who works with wedding special events, I am always looking please my client and provide a product that suits there needs and budget. This is the mindset I found at Stokes honda north when I went in this past Saturday to purchase a car. My sales person, Ryan Young, was very helpful and listened to what I wanted and I ended up choosing the first car he brought me to drive, a Kia Sedona preowned van and I love it. The team also worked hard to put together the financing that I needed to get behind the wheel. As someone who doesn't like to buy cars,I recommend them to anyone as the place to go for good service and value. Carl Grant

terizoechan

9 de jul. de 2012

The problem was I came to have an oil change and have a seat belt light checked out that was coming on. The oil change was done in an appropriate time limit from what I was told but I arrived at 11:04am and didn't leave until 1:41. I had my 8 and 11 year children with me. Very long morning! I had to go an ask several times what was taking so long. I am accustomed to a service person coming out telling me what is going on. No one did that until I went up for the 2nd or 3rd time to ask what was going on. I am suppose to come in to get my part put in. I have not rushed to do so because the last two times I have come to the service department the time I have waited has been unreasonable. Dan was very helpful and apologized. But I don't feel this was his issue. The service technician they said my van was waiting on was the problem. I would have thought after the oil change was done that technician could have come and told me that a the technician that had too look at my selt belt light was unavailable at that time and there would be a wait and let me make my decision from there. I was there almost 3 hours! :(

Lonnie

6 de jul. de 2012

Very friendly and respectful went above and beyond to get us a payment plan that we could afford. We felt comfortable and were take care of.

JJCLB

6 de jul. de 2012

WE'VE BEEN BUYING ACCORDS FOR MANY YEARS FROM STOKES.IF IT'S NOT BROKE DON'T MESS WITH IT.CHRISTY & JIMMY BRIGUGLIOCHARLESTON,SC

onescnative

6 de jul. de 2012

I was kind of suprised that as I sat in the show room (vs. the service waiting area) no one approached me to see if I was waiting on someone to get back to me. Would have been a prime opportunity to try & sell me a new car. There were several people available as I saw them sitting & checking their phones. In a time when salary is sales commission, I would do whatever it takes to sell a car. Even if that means approaching someone just sitting & watching the sales floor.

soesoewin

5 de jul. de 2012

Sales Associate Mr Michael Bordiford is very helpful. He is not pushing us to buy the car. He is patient and explain us details about the car. Mr Rodney Sager put a smile on his face and helps us paper work.

Terry Williamson

5 de jul. de 2012

She is always friendly and extremely knowledgeable about my Honda. This time I was particularly rushed between business trips and she was able to squeeze my service in so that I could have my car serviced on a short turn-around time. Super job as always!As a critique, I understand your need to validate submissions, but it makes me feel like I'm getting ready to be added to a list of Spam emails, or at least a bunch of other surveys ... not a good feeling.I'm answering this review because I like this dealership, not to be added to a list of other services.

Coastie76

5 de jul. de 2012

I have always been treated well and the service has always been great. I have and would recommend Stokes Honda North to my friends. This is my second Honda from Stokes Honda and when I'm ready for a new car I'll shop at Stokes Honda.

dicp18073

5 de jul. de 2012

The earlier part of the experience with Jordan was great. I almost get what I want the price to be. However, at the later part of the purchase, the finance person add the price back to the price on the window by adding wantty. We do not like that even though he removed part of the wanty later on.

joanne and roy

5 de jul. de 2012

Chris did everything in his power welcome and worked with my wife's special needs. GOOD JOB....The only hard thing was picking a color that was not is stock, however it worked out just fine...

dylansharek

5 de jul. de 2012

It's way too confusing to even get the car looked at at this location. They have multiple desks without clear locations for service only. The lady who checked me in once I finally found the service desk was very nice and helpful. The gentleman who called me to say what was wrong with the car (02 sensor) was very abrupt and didn't answer questions directly (only saying that the car is in limp mode when I asked if it would rectify the problem I originally stated). When I picked up the car, I was honestly unsure if the problem had been fixed -- I know the malfunction indicator is gone, but are the things I brought up on check-in (slow acceleration at 2K revs) normal? Felt like I threw my money away at this location for no real answers.

Alaealie

29 de jun. de 2012

I walked in Stocks Honda skeptical of what to expect. Lyndon Wright has made me feel so comfortable and welcomed that I almost forgote I was buying a car, rather talking to a buddy. He guided me through the whole car buying experience so smoothly and throughly. He has a perfect knowledge of his Honda cars. By the time he was done his demonstration about the Honda pilot, I was sold on it. Then came finance department and JD. JD is another great asset to Stocks Honda. His patience and knowledge of finance matters and his way of simply and easily explaining the different options was superb. It was so pleasant of an expierance I will recommend Stocks Honda to all my friends and family.

martincj

28 de jun. de 2012

Couldn't ask for a nicer salesman! Although I think he got along better with my husband - he was still fun. Finding a TWILIGHT BLUE CROSSTOUR was not easy - but STOKES had what I wanted!

dbarron82

28 de jun. de 2012

Lyndon Wright provided a great sales experience. Thanks to Lyndon and everyone at Stokes Honda. I would definitely do business with them again in the future.

royedens

24 de jun. de 2012

I called ahead and made appt. Was greeted when arrived and taken right in and serviced quickly. They did a very good job and got me on the road promptly.

kemia1015

20 de jun. de 2012

They told me exactly what I needed done when I went in. When it wasn't possible to fix they told me what else was wrong with my car and gave me options of what I could do before they could service my car. There was also a complimentary shuttle to take me back to work while my car was serviced and it picked me back up from work to take me to get my car. Service and time were great. No complaints at all.

Ray Swartz

18 de jun. de 2012

We was disappointed from the "git-go" as we were approached by Mr. Bodiford and he informed us that Jim Godbout had just left the day before for Italy. Mr. Bodiford told us that Jim asked him to take care of Jim's customers. Well, as Lloyd Bentsenonce said to Dan Quayle in a debate, "You're no Jack Kennedy," Michael Bodiford is no Jim Godbout. Don't get me wrong, not all of what he done was bad, but when he was showing us the 2010 Pilot and was pointing out all the great things about it, he was very specific in pointing to the left from tire and stating it has new tires.Of course the tires on the vehicle had tire shine and all of them looked new and I didn't give a thought to the fact that maybe not all four tires were not new. He said he pointed out to us that it was stated in the items that were done to the vehicle for it to qualify for a Honda Certified Used Car that only two tires were new. This was after we had finished with the finance manager and signed the papers to finance the vehicle and it was 8:45 p. m. on a Saturday evening and we were wanting to get home to watch a game on TV, that he started to go over those items. Needless to say, we didn't pay a whole lot of attention.It wasn't until the next day as I was going over those papers that I noticed that there were only two new tires, not four. I then went out into the garage and looked at the tires on the back of the vehicle and I am confident that the right rear tire would not have qualified for being on a Certified Used Car. And so I went back to your dealership Monday a. m. and approached Mr. Bodiford. He vehemently stated that he told my wife and I that only two tires were new. We only drive vehicles with all four matching tires so as to be be able to do regularly scheduled rotations. As we have moved from a large home in a plantation to a villa close to all that we need, we decided we no longer needed two cars, so we traded a 2002 Accord and a 2005 Odyssey. Both of those vehicles had excellent Michelin tires. Why would we want a vehicle that had otherwise? I am grateful that finally, after being so adamant, new matching tires were placed on the back. I am only disappointed that we had to go through what we went through to have that accomplished.I then had to come back to Stokes to get a second key made, as there was only onewith the vehicle. Sat in the service waiting area for over an hour waiting for Mr. Bodiford to tell us that the key was made. Finally I walked back to one of the sales cubicles only to find Mr. Bodiford sitting there shooting the bull with some other salesmen and when I walked up, he went "oh" and went to check on the key. Yes, it was done.My wife (Diane Blair Swartz) and I have now purchased a total of eleven vehicles from Stokes Honda, dating back to Dorchester Road. This experience came as a big surprise to us.Mr. Bodiford I am sure is a fine gentleman. I understand that he is relatively new in automobile sales and I'm sorry that this unfortunate situation occurred and we wish him all the best in the future.

bruins fan

16 de jun. de 2012

I was called throughout the day to update me on the status of my car and that was greatly appreciated. The staff was very friendly and very informative. I was explained what the technician thought was the issue with the car ignition.

nissafull

16 de jun. de 2012

I owned my 1997 Honda CRV for over 14 years and have had nothing but excellent service from it. I had tested other makes and models in the last several months. I visited Stokes several weeks prior to making my purchase. Prince was such a pleasure and very accomodating allowing me to test a couple of civics, used and new. And, also an Insight. I just could not decide then and there was no undue pressure from Stokes dealership. Prince did get in touch a couple of times to check in on my progress. When I was finally ready to make the decision, it was clear to me that I wanted to be back in a CRV. I was firm on what I wanted and what I was willing to finance. Prince, and the dealership did their best meet my requirements. They had to locate the color and the options I wanted and it arrived sooner than they promised. I came down from Columbia, SC, which is my home, days later. Prince had the car detailed and ready and was very helpful teaching me about the new car. I would have no problem recommending Stokes Honda to my friends for a new Honda.Unfortunately, I drive my cars for a long time and my next mode of transportation may me a hover craft. Perhaps Honda will be offering them in 15 years or more! In conclusion, I gave Stokes Honda all fives due their service and my satisfaction.

Babester

16 de jun. de 2012

Staff was very accommodating. Friendly. Remembered me by name when I came back a few days later. Everyone was easy going. Easy to talk to. Johnny at retail was very nice as well. No one seemed to mind that I had my kids there. Overall great experience. The test will be if staff remembers me when I bring the van in for oil changes!

lshzhang

8 de jun. de 2012

I bought a new CRV at Stokes Honda North. The buying process was very enjoyable. Tommy and Lyndon were very friendly and helpful. I also liked Dan's straightforward attitude in making the deal. They do care about their customers. I would definitely recommend this dealer to my friends.

marciabell

7 de jun. de 2012

First, I asked when I made my appointment, but was not told that I was due for a major service - I came expecting to pay for an oil change and ended up paying over $800.00 for 90,000 mile service and a tire (as usual, I was told that my tire had a nail in the side wall and was not repairable) so I had to buy a new tire as I was preparing for a trip to Richmond, VA on Monday. I would have been prepared to leave my car rather than use a "rental" car for over 3 hours and have to top off the gas before bringing it back! I found the whole "rental car" issue an inconvenience! paper work, gas - insurance verification - Why have you gone to this instead of loner cars? The last time I had my tires checked I had to buy a new tire as well. I had to bring my car back to the dealership on Saturday afternoon, because after the service, my air conditioner was not putting out cold air even on Lo cool. When I brought it back - Raymond checked it as said that it was probably low on freon. He added freon without charge, but denied that the service had anything to do with the fact that the air-conditioner was not cooling as it should. It was working fine before the service!!! I have had to bring my car back to Stokes almost everytime I have brought it in for some reson. I have owned a Honda for over 20 years and have dealt with Honda service for as long. It seems that service is not what it used to be!

babybear60

7 de jun. de 2012

Over all it was a great visit it was a re-call visit. They called to make the appointment for 2 different re-calls. Had appointment for 2pm and was finished up at 3pm was told it was going to take about 2 hours and it only took a little over an hour.

robwilson549

7 de jun. de 2012

I visited to have recall work done on my CR-V. First I was called to schedule the work. That was a first, because no other manufacturer of any vehicle I've owned has ever done that. They've sent recall notices but left of up to me to call and schedule the work. Then I was told to expect it to take two hours but I was out in about an your and bad even asked for the SRS light on to be checked, which turns out to be a part to be ordered and another visit, bit at no charge. Exceeding my expectations this time.

burnskc

4 de jun. de 2012

I love honda cars and Stokes has not only a great sales staff (see Prince) but they also have a great service department (see Jack).

vlcrisp

3 de jun. de 2012