Soliman Salem

17 de nov. de 2016

Helpful, knowledgeable, no haggling, no pressure. Paid below sticker price and made the process easy. I'd recommend this dealership to everyone. Purchased a new Crosstrek.

jiesmana

12 de nov. de 2016

Juan is the one! He helped us to get our subaru. Answer all our questions and everything went smooth. Very good costumer service. Great experience!

WRXJake

11 de nov. de 2016

I recently stumbled into Subaru of Jacksonville as my first stop looking for a lightly used WRX. I was immediately greeted by salesman Mark Minter, who was excited to help me and quickly pulled up the exact vehicle I was looking for. After a test drive, I knew I wanted it. After a quick and painless negotiation, they were taking my trade in, beat my preapproved loan APR, and sold me my dream car at a price that I couldn't argue with. I HIGHLY recommend SOJAX to anyone looking to add a Subaru into their life.

patricia creach

11 de nov. de 2016

Frank Woods was very good salesmen and very good at his job. He explain everything in detail about how everything work on the subaru. thanks patricia creach

rcannon

8 de nov. de 2016

When I went car shopping I explained that I was just looking and test driving to see what I liked best. Nando was very understanding of that and let me test drive a Forester with no pressure to buy. I went to other dealerships looking at other cars and was hassled to make a sale. I decided I wanted a Subaru Forester and called Nando to let him know I was on my way. He had the 2 colors I was interested in waiting for me to look at. The buying experience was very easy ans Anita was so fun to work with. I overall just had great experience and will definitely be sending as many people to check out this place.

JimJennWilliams

8 de nov. de 2016

I bought my first slightly used Subaru Outback 6 months ago from Subaru of Jacksonville Frank and Jerry helped us get the deal done.. It was a great buying experience. When my car was stolen and recovered damaged, I was heartbroken! But salesman Frank Woods at Subaru of Jacksonville was very helpful once again, delivering superior customer service! And when he wasn't available when we came in, David kindly stepped in to start the paperwork to prevent us from staying longer than we needed. The dealership gave me a very fair deal and this time I bought a brand new Outback for not much more in monthly payments. I love not having to haggle with them over price. Every member of their sales and finance team we came in contact with was extremely friendly, helpful, and professional. We still like Frank Woods the best and look forward to buying more Subarus from him in the future. But the entire dealership offers a phenomenal buying experience!

Scott & Trish

5 de nov. de 2016

This is hands down the most genuine, engaged, sincere and honest dealership we have ever dealt with. Stephen the customer service manager answered our call and had the car that we were interested in pulled around by the time we arrived. He was so genuinely joyful and engaging and partnered us up with an incredible salesperson, Sean Lee. Sean was a total delight to spend time with and was so low pressure and sincere, yet super knowledgeable. Dealing with Phil in finance was the trifecta of the perfect car buying experience. What a nice guy. How could doing finance paperwork be that enjoyable?? As I walked out I said to him, this whole experience was so great, I only wish I could tell the owner. He said that actually the owner was his dad and he would share our feedback. Mr. Porter, you should be very proud of your team and your son. What a quality family business, such integrity and pride in their work. As my husband and I left, we both said we felt like we made friends that we look forward to stopping in again just to visit. We bought that car because of the people. Thank you guys, we are truly grateful. -Scott and Trish, St. Augustine

Josephine Oliveros

4 de nov. de 2016

I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the past and I've never met a nicer salesman than Jerry Johnson or made an easier deal .He was extremely knowledgeable and patient. Anita Clarkson had the paperwork ready so quickly and efficiently it was like going to the grocery!. I wish you the best in 2017'- sell lots of Subarus!!Thank YouJody Oliveros

War

3 de nov. de 2016

Went to test drive a few used vehicles my salesman Sean Lee was patient, helpful, knowledgeable and not pushy. After visiting a few other competitors around town we came back for the fair prices and quality of vehicles. We ended up buying a used Prius. They take pride in their cars and in the fair manner in which they sell them. I would definitely recommend them to others.

Hunter Buben

2 de nov. de 2016

I originally went to the dealer to take a look at a certified pre-owned Subaru BRZ. I was so blown away by the quality of this vehicle I knew I had to take a test drive. After returning from the test drive I sat down with Jerry Johnson to see what we could do. Although the car was in great shape there were some scuff mark on the front bumper and rear quarter panel they agreed to fix with purchase of the car. After some back and forth Jerry and I reached a great deal that I couldn't pass up. I don't want to buy a car any where else! Great experience!

b

2 de nov. de 2016

the salesman was very knowledge and helpful He pointed out each of the accories ans how to use each in addition he told me of the free service and has called me twice f I had any other questions.

OK George

1 de nov. de 2016

This was my first Subaru experience and I am impressed with the ease of transaction. Jerry Johnson is an experienced salesman and it came through as he patiently explained and showed us different model of Foresters. He was friendly and helpful and I got the vehicle I wanted with minimum fuss. He went the extra steps and set up the lighting in my new SUV, set up the hands-free phone and sync my music. Overall a great experience!

sharon99

1 de nov. de 2016

This is our 7th Subaru. We have never been disappointed in sales or service. Jerry Johnson was our salesman. They have all been good, but Jerry was outstanding!!!! Since we have owned 6 previous Subaru's, we were familiar with the basics. The changes in five years since we purchased our last Subaru surprised me. Jerry was so patient while going over the audio system and bluetooth features. We had to delay vehicle pick up for a few days. Jerry actually delivered our new Foster to our home with a full tank of gas. It was sincerely our pleasure to meet and work with Jerry.Jerry was very respectful to myself and my husband when explaining details or information about the sale. One last note the finance department was quick and easy.

baha_girl

30 de oct. de 2016

I don't typically like going to car dealerships, but this experience was pleasant with none of the characteristic pressure I've come to associate with car salesmen. My husband, who's far more experienced at this than I am, went to look at a few vehicles we'd seen online. We were greeted by Sean, who was personable, attentive, and patient. He showed us various options in our price point and took the time to answer any questions we had. Feeling informed rather than pressured, our purchase decision was easier than I'd anticipated. Sean and Phil ensured we were completely comfortable with any terms before we signed final paperwork in a smooth and efficient process. I would definitely recommend Subaru of Jacsksonville.

amber_s

28 de oct. de 2016

I went to this dealership to look at Outbacks, and left driving one! I was greeted in the parking lot by Jerry Johnson who turned out to be a fantastic salesman. Jerry was very friendly, easy to talk to, and very attentive to what my needs/interests were. I never at any point felt intimidated, pressured, or uncomfortable in any way in regard to purchasing a vehicle. The staff was willing to work with me to settle on a price that fit my budget without skimping on the model/features I was interested in, which is why I left driving a new Outback. Once I made the decision to buy, the paperwork process was quick and efficient. As I previously mentioned, my intention was to just look at vehicles, so I didn't arrive to the dealership until 6 PM. Since I decided to buy, this kept Jerry and the other members of the team at work much longer than their normal hours. However, I never felt rushed, and Jerry went through all the features of the vehicle and made sure I had no questions before leaving. Jerry offered for me to return to the dealership the next day to go over anything I didn't remember. On top of that, Jerry filled up my tank at a gas station down the street from the dealership, which was after 9 PM. I love my new Outback and had an overall great experience at this dealership. Highly recommend. Thank you, Subaru of Jax!

Scuba J

25 de oct. de 2016

This was the 7th dealership I visited over a 4 day period. I was actually met in the parking lot and greeted! This did not happen at 4 of the previously visited dealerships. I had a print out from the website of a specific car I was interested in. The salesman was able to work a deal for me.

Lisa063

25 de oct. de 2016

Frank Woods is the man to deal with! Great followup after asking about a trim package and color I was looking for on the Internet. Had the car ready and offered super price right off the bat! Delight to bargain with! Did not have to go to 5 guys to get a great price!

123jsc

24 de oct. de 2016

Great service and time spent, definitely bought the right vehicle. Was confused when asked to fill the vehicle up before I left kinda got a blank stare and continued reminding before I left to go fill it. Shouldn't matter if only 1/8 tank is missing full car with sale was stated. Overall good service

M.Brownlee

24 de oct. de 2016

I was set on purchasing the Subaru Impreza but had a horrible experience at the dealership in Orange Park. I was hesitant at first to reach out to another Subaru dealer; however, I was pleasantly surprised! My first contact was with Erin, she was amazing in answering all my questions and setting me up to come by and look at the new and used Imprezas on the lot. When I got there she greeted me in person and introduced me to one of their sales men Sean Lee. He was very knowledgeable and made test driving the car a great experience, he never lost patience with my endless questions and worked with us on a deal that met my needs. At the end of the night he made sure I left with my car in tip top shape! I am happy with my purchase and with the team at Subaru of Jacksonville.

WILLIAM J EASON

23 de oct. de 2016

Went in and drove the car and we decided on a fair price under blue book to include taxes with no hassle. One of the best car buying experiences I have had.

cac0110

23 de oct. de 2016

This was the first time for me to buy a Subaru and everyone there was very Friendly and just went above and beyond the call of duty .Bruce was very nice and understanding about what we were looking for .He was also very informative about the car .We were on a time crunch and they were really quick in getting everything wrapped up for us to get back home.

NewLegacy

22 de oct. de 2016

Josh was so laid back! He actually made the buying experience fun. Anita was very thorough and so knowledgeable. Everything was taken care of and we were driving the new car home in 2 hours :)

Jackie

19 de oct. de 2016

STAFF COMMITTED TO MAKING YOUR CAR BUYING EXPERIENCE PLEASANT REMOVING THE STRESS FROM CAR PURCHASING MAKES FOR AN ENJOYABLE EXPERIENCEGOOD TEAM WORK AMONG STAFF A PLUS

joanie123

17 de oct. de 2016

Frank Woods, our sales person, did a great job on our behalf! We felt the dealership and Frank to be very thoughtful and honest. When the car was delivered Frank spent a lot of time explaining all the "if, ands, and buts" about the new technology on our vehicle. Frank said to call him if we should have any questions and we will seriously consider buying our next car from the Subaru Jacksonville dealership. Anita in Finance was very helpful and efficient! Both employees are "keepers".

MaxL

16 de oct. de 2016

This was the first new car purchase my wife and I made, and we could not be happier with our choice to:A) Go with a Subaru.B) Work with Frank.C) Purchase from Subaru of Jacksonville.

happybuyer

16 de oct. de 2016

We visited several dealerships before making our buying decision. Some dealerships were a complete turn-off with too many rules, salespeople who weren't on top of their game and environments that were chaotic. Our salesperson at Subaru of Jacksonville, Gene Flora, skillfully showed us the features of the vehicle and accompanied us on a test drive. He was low key, always attentive and very helpful. We received the pricing information that we requested without any pressure tactics. We returned the next day to purchase the Outback and again were greeted by Gene and a calm, well run showroom. Anita Clarkson in finance zipped us through the paperwork. It was a pleasure doing business with these folks.

opuskami

15 de oct. de 2016

My 2011 Outback (purchased from this dealership) was totaled due to flooding from Hurricane Matthew. I LOVED my Outback. And the Service Department was always GREAT, GREAT, GREAT.Thank you FRANK WOODS for helping me find my replacement Outback. You were patient, friendly, knowledgeable and so very efficient.Subaru of Jacksonville exceeded my expectations (and they were very high)Best regards, Lee Ann D. Buchanan

retired

15 de oct. de 2016

This dealership was very prompt in responding to my initial request for a VIP authorization through ASPCA. Josh was very easy to deal with, and combined with Anita; the entire experience was pleasant, thorough, respectful, and low stress. The easiest vehicle purchase I have ever experienced.

donald raby

15 de oct. de 2016

We came in knowing what we wanted and an idea about price point through USAA car buying service through truecar and Nando was great in showing us exactly what we wanted and helping us get a car at the price we were looking for I would highly recommend Nando and this dealership to all my family and friends including my military coworkers.

wrm53

14 de oct. de 2016

This is the fifth new Subaru I've purchased from Subaru of Jacksonville since 2009. The experience was 5-star excellent, as before. I special ordered a '17 Forester 2.0XT Touring. The car arrived on-time. All negotiations and promises were met (no "surprises" at this dealership. Sabino Martinez, Anita Clarkson and Phil Porter are simply the best people with whom to do business. Their service and parts departments match the excellence of the sales department. Subaru Jax should really change the name of the dealership to "Customer Service "R" Us Subaru."

aeljax

12 de oct. de 2016

Every detail was taken care of prior to my arrival to pick up the vehicle. The process was fluid and informative. They took time to show each feature in detail.

stone,melissa UGA

12 de oct. de 2016

Everyone at the Dealership was so helpful and friendly. There was no pressure to buy or trade. Phil, Sean and Anita are amazing. I love the guys in the service department too.

Scotsue

8 de oct. de 2016

We were treated with respect and courtesy the minute we arrived. Our salesman Mark Minter took the time to explain the car's standard features and what I had researched online. During our test drive, he explained all the safety features. There was never any pressure or haggling involved during our visit to the dealership. Our previous car had been totaled from an accident, so we had no trade-in, but we had money for a down payment. We were concerned that we would not be able to buy the car we wanted. I had researched the Subaru Legacy and found it to be the safest car rated by Consumer's. Mark & Phil in Finance, put our minds at ease and we were able to purchase the car we wanted and with affordable monthly payments. We are so grateful for Mark and the staff at Subaru for their help and friendliness. They made our car buying experience a pleasant one-not a stressful one. THANK YOU!!!

abbygail28

3 de oct. de 2016

The staff at Subaru of Jacksonville was wonderful. I was beginning to lose hope and they were able to get me into a brand new car! Frank Woods was very helpful in getting the process started.

Tamar1214

2 de oct. de 2016

Jerry was a very big help in helping me purchase my very first car ! He got me into a car with the most affordable payments ! Although the process took longer than expected he was very helpful & patient during the process & I would definitely recommend him to anybody I know !

Jeannie Judy

1 de oct. de 2016

My husband and I are so pleased with our experience with Mark and Anita at Subaru of Jacksonville! We set out on our day of car shopping armed with a budget, a loan check from our credit union and a list of dealers to visit and cars to drive. We knew after driving the Forester that it was a great fit for our family, but we informed Mark that we intended on driving several more cars that day before making a decision. To our pleasant surprise, Mark let us leave without any high pressure sales tactics or pie in the sky offers. We returned to Subaru several hours later and Mark patiently worked with us to make the deal work in our budget. He recommended we consider Subaru financing and we walked out with an unbelievable rate 2 percentage points under our credit union financing! Anita processed our loan paperwork swiftly and with a smile. I am in love with our Forester and it was an absolute pleasure doing business with Mark and Anita!

Chelsea75

1 de oct. de 2016

I had researched months for a new car and was beyond tired of going to car dealerships and being pressured to buy today. I've had to blocked many numbers because they have called even when I told them I was interested anymore. I walked into this dealership excepting the same thing. Completely surprised by the respect I was treated with. I wasn't pressured and they didn't try to convince me to look at something else (which happened all too often). I am now a Subaru Crosstrek owner. Thankful for the staff here.

Randy

28 de sep. de 2016

I am from Central Florida and began my search for a Subaru WRX a couple weeks back. I eventually came up with a specific number in mind with the vehicle/options I had chosen. I unfortunately could not negotiate (I'm not the best negotiator) with my local dealers to come to my (what I believe) fair market price.So I expanded my search to entire state of Florida and noticed that Subaru of Jacksonville has multiple Dealer of the Year awards from DealerRater. So I figured I would send an inquiry. My initial contact was Erin who transferred me to Sabino. After discussing what I was looking for in terms of vehicle and options, Sabino was able to beat the price I had in mind. Great up-front pricing with no bull**** to have to jump though. I placed an order a couple days later without having to negotiate the first price given. Lead time was estimated to be 6-8 weeks. Ended up arriving in 3 weeks. Awesome.I arrived this morning to pick up the car after a 2.5 hour drive from Orlando. First thing I noticed was that the facility was beautiful and well kept. The paperwork process afterwards was quick and Sabino was accommodating to all my particulars with the vehicle itself. He gave me a detailed run down of the car and ensured that I had my basis covered for operating it. If I was closer to Jacksonville, I would bring my car to this dealership to get service work done based on how pleasant the sales process was and how well kept the facility is. Highly Recommended Subaru Dealership!

fotochique

28 de sep. de 2016

It was Bruce who really made a difference. He was very patient, more than willing to let us try multiple vehicles, and was very knowledgeable about the difference/options/advantages between each vehicle. He is the one that brought us back to Jacksonville Subaru to purchase the car. Strongly suggest working with him. He is genuinely nice, not too chatty or pushy, knows his stuff, and connects well with people.Another great thing about this dealership....they guys all worked together. When Frank was out, Bruce helped us. When Bruce and Frank were busy with customers, Nando helped us. It was a seamless process. Good job guys!

Happy1

28 de sep. de 2016

No pressure. Knowledgable staff. Fair price. No add-on gimmicks. Good inventory. This is the way car buying should be. I would buy from them again.

Ryan C

28 de sep. de 2016

I wanted a pretty specific car, a dark grey base model WRX to be exact. They did not have any when I first went in but that one would be coming in within the next month, so i reserved it and waited in anticipation. The day the car came in I was able to pick it up. Jerry was very helpful, he went through the car and explained all the different interactive systems, even helping connect my phone to the car. Overall a great experience and great car; Jerry and the staff as a whole were very helpful in my car buying experience.

carmom.70

28 de sep. de 2016

My husband and I recently bought a Subaru Outback for my son, who had already checked dealer ratings before visiting the dealership. He selected Jerry Johnson based on what other customers said about him. From start to finish, my family was extremely satisfied with his approach. He was patient, helpful and considerate. At the very end, when the last piece of paper was signed, and he said my son could get the car, I asked him if a band was supposed to strike up a tune. Not losing a beat, he pulled out his IPhone and we walked through the dealership to the sounds of a Sousa march!

sydneysstowe

26 de sep. de 2016

I was looking for a used Jeep Cherokee, and there happened to be the perfect one on the Subaru of Jacksonville's used lot. David made the process so easy, did not pressure whatsoever, was very friendly and made the experience great. As a first time car buyer from a dealership, I would recommend this dealership - and saleman, David Dombrowski - to anyone looking to buy new or used!

Derek916

25 de sep. de 2016

I recently bought a Subaru Crosstrek from Subaru of Jacksonville and had a great experience. Jerry Johnson and helped me get a good deal on the vehicle. Next, Anita made the paperwork process painless. Finally, Jerry told me all the little things about the vehicle that would have been difficult to figure out by reading the manual. He even synchronized my phone and my girlfriend's phone to the vehicle. When I received the vehicle it was sparkling clean inside and out. And had a full tank of gas. The entire process from the time I walked in until I drive my new vehicle out took less than 3 hours. It could have taken even less time, but I was grateful to spend the extra time with Jerry so he could show me all the little intricacies about the vehicle. I would recommend Subaru of JAX to my friends without hesitation.

vwladybug

24 de sep. de 2016

This was the absolute best experience in buying a new car in my life! The staff were eager to help find the car I wanted and for the price/financing that couldn't be beat! They were very professional, courteous, pleasant and talked to us like a good friend. The process of doing the paperwork was very easy and not rushed in anyway, having no feeling of impending doom at buying the Outback. They went through in detail on how the vehicle worked--all the bells and whistles. Fantastic dealership--clean, spacious, refreshments!!!! Will tell everyone how awesome you are!. It is definitely worth the drive. Thank you for an outstanding experience! :)

grammy44

22 de sep. de 2016

I had Frank Woods and Jerry Johnson helping me. They were both so terrific and friendly and most of all honest which made it very pleasant experience all together I just love the car and look forward to many years of great service. I will recommend that dealership to everyone I talk to!!!

C.alex.H

20 de sep. de 2016

This was my first time shopping for a car, and I had looked around at some other dealerships beforehand. When I came to Subaru of Jacksonville, not only did I find the car I wanted, but the service and expertise offered by the staff was phenomenal.

turtle

19 de sep. de 2016

the customer service was so calm. we did not feel like we HAD to buy a car or else! We could make our own decision without being hovered operand feeling guilty if we didn't make the "right" one. it was an extremely pleasant experience.

Rich

19 de sep. de 2016

First Subaru we purchase, did a lot of research and then chose Subaru of Jacksonville, Frank Woods was our sales agent. We order our Forester the same day.

JME1512

18 de sep. de 2016

We worked with Frank Woods at Subaru of Jacksonville. We test drove months out from our intended purchase date just to narrow down vehicle choices and save more for a down payment. After test driving a 2017 Outback with Frank, we did not bother test driving any other cars. We have never had a more laid back and knowledgeable sales associate experience when purchasing a vehicle. Frank was excellent in keeping in touch with use via email about any upcoming sales/deals or new vehicles in stock that met our wishes. We ended up buying the car a couple months ahead of time, due to the fact that they gave us really great no haggle pricing options and got in stock exactly what we were looking for and called us right away when it came it to give us the option to get it before anyone else did. This is our first Subaru and we will always have one from here on out thanks to Frank and Subaru of Jacksonville.

LRGeist

17 de sep. de 2016

From the moment I was greeted to the time I left, I was treated with kindness, humor and respect. Sabino was a wonderful agent who led me through the afternoon with all of the updates and new features of the 2017 Outback. This was my third Outback, so it wasn't a tough sell! He was very knowledgeable and has a great demeanor. I look forward to seeing him again when I come in for my first service visit. Anita in financing was incredible. I never laughed so much signing loan paperwork! Thank you for making the process so easy!

Subaru1

16 de sep. de 2016

The salesman at the dealership were all very personable. Got a fair deal and a great car. Josh was very friendly and answered all our questions.

Bradbsn

16 de sep. de 2016

I was impressed with the appearance of the dealership, the attitude of the salesman, and the availability of cars. Instead of the usual pressure tactics Frank Woods appeared to actually care about meeting my needs. Both he and the dealership did and I drove off in a car after what was the most pleasant car buying experience i've ever had.

Bob in GA

11 de sep. de 2016

I knew what I wanted after researching online. I didn't expect to drive out in a few hours on q Sunday after church. This was the most pleasurable car purchase I've made from a dealer.

jess214

10 de sep. de 2016

Ryan and Jerry were both so helpful and not overbearing. I didn't feel pressured at all. Great experience! I love my 2017 Subaru Forester!

Ellen&Richard

10 de sep. de 2016

Subaru of Jacksonville had many SUVs with a variety of accessory packages. Our salesman, Jerry Johnson helped us to quickly find one that meets our needs perfectly. He was very patient with us as we learned about all the new technology that's installed on the vehicle. Jerry knows the cars well and was very pleasant to work with. Working our way through the buying process was easy and it didn't take too long.

Marzee

8 de sep. de 2016

I was looking to order a new STI with close to no miles on it while I was deployed. Juan, which was my sales representative made sure the vehicle that I was purchasing while I was gone was not being used by other customers. Doing the sales transaction, was a breeze I was in and out in 45 mins to an hour. I've been a Subaru owner for quite some time (4th Subie) and have been coming to this dealership for quite some time but first time buying a car here. The staff here are extremely friendly and inviting. Very military friendly.If I need anything Subaru, this is my first and only stop.

Mike & Ashley

5 de sep. de 2016

I went to this Subaru dealership because I wanted to get rid of my Honda Pilot for a car with a cheaper payment. I've been a big fan of Subaru for years. I worked with two of the most amazing people at this dealership ( Bruce Holmes and Ms. Anita the finance lady) I had a foreclosure on my credit, which made me think I wouldn't get approved. Ms. Anita worked hard and got me approved with a great rate from chase! Bruce made sure I got the car I wanted for the price I wanted in the most pressure free environment. Would continue my business with dealer!

Hali Langdon

3 de sep. de 2016

Had a great time buying my first new car and first Subaru. Jerry's no pressure and honest sales style was truly refreshing. The rest of the staff was quick and accommodating throughout the whole process too.

buddy123

2 de sep. de 2016

This dealership and in particular, Jerry Jones' were recommended by my neighbor. Jerry was very helpful in showing me a new car and explaining the ins and outs of the Subaru as well as their terrific financing programs. There was no pressure and Jerry was professional,helpful and friendly..Thank You.

Jeff A

1 de sep. de 2016

My wife and I went into the dealership with an intention to gain more information about and hopefully confirm our decision to purchase a 2017 Forester. We were ready to buy but didn't know if the model we wanted would be available for our agreed upon budget. Always considered the Forester a truly unique model: safe, comfortable, excellent resale value, outstanding Consumer report ratings and a great value based on comparable models in its class.Luckily the model was available and my offer (based on a fair price from Truecar) was accepted with almost no negotiating. I really think we got a fair deal and everyone we spoke with were tremendous. Nando DiPasquale, Russ and Philip were fantastic. We have received follow up calls and emails offering any support or help.Love the vehicle and feel secure the dealership is there when we have questions or need service.Would recommend Subaru of Jacksonville to anyone looking for a new car.

edwin1948

1 de sep. de 2016

I had a very pleasant experience. I would recommend the dealership to anyone. Everyone was friendly and hospitable. All my questions were answered.David explained every detail about my car purchase. My phone calls were returned promptly.

Practical Person

31 de ago. de 2016

Knowledgeable about automobile. Very experienced when it came financing an paperwork. Willing to negotiate to get to a fair price and trade in. All good.

Still Smiling

31 de ago. de 2016

My husband and I had spent weeks shopping around for a new vehicle. By the time we stepped foot on Subaru of Jacksonville's lot, we were beat up. As Jerry approached us, we braced ourselves for the pushy "car salesmen" treatment we had been receiving elsewhere. Turns out that's how you've got to act when selling anything other than a Subaru. Jerry was knowledgeable, easy going and relaxed; he answered questions we didn't know we had. And when it came time to make our purchase, he was extremely patient as we changed our minds, and then changed them again. Financing was actually fun; Anita is a blast and super helpful. At the end of the day, we drove off in the car of my dreams and huge smiles on our faces because the experience was amazing.

John Smith

30 de ago. de 2016

J. Johnson was our first point of contact with Subaru of Jacksonville and his customer service was nothing less than exceptional. Mr. Johnson conducted himself in such a manner that all auto representatives should model; in fact, there's a particular dealership in the North West Florida peninsula that should revamp their education and training for their sales personnel. I want to personally thank Mr. Johnson for his exemplary customer service to my family, as well as his Service to our country - Thank you!

Weagle

29 de ago. de 2016

The service was excellent! Nando was very helpful and knowledgeable about the Crosstrek. The staff was very friendly and helpful making the purchase of the vehicle very smooth.

Brenda & James

29 de ago. de 2016

My husband and I had the best car buying experience we have had! We went to Subaru of Jax on Saturday 8/27/16 after over a month search for a car. After being treated with what we consider disrespect from other dealerships, we decided to give this one a try. We originally asking for a salesman who was on vacation, so we were helped by Josh Strickland. We would give him more stars if they were available. He treated us with great respect and was so patient with our questions and test drives. It was raining a lot on Saturday and he went out in the rain and brought back 2 or 3 cars for us to try. That is great customer service! After finding the car we wanted we had such a great experience with negotiation process. Josh gave us a very fair price for our trade-in and we got the deal we ask for. I know that is hard to believe from a car dealership, but it actually happened. We would absolutely tell everyone to ask for Josh Strickland for a great car buying experience. Thank you Josh! We love our 2017 Subaru Legacy!

Happy Subaru Forester Buyer

28 de ago. de 2016

A new 2017 Subaru Forester with help from salesman Frank Woods. He was polite, knowledgeable, excited about the cars he was selling, without any pressure to buy. He wanted it to be the right vehicle for my needs.

SubaruGuy

26 de ago. de 2016

We just bought a new 2017 Outback Limited. We were able to finalize the transaction and own the car in less than 24 hours from the very beginning to the end with Jerry Johnson who was kind enough to walk through every feature of this SUV. It was a very tough decision for us because the dealer had so many Outback Limiteds we could choose from in their own lot! Incredible dealer; outstanding Sales.

BMCM RET "TUCK" TUCKER

25 de ago. de 2016

Allan W. Tuck Tucker, BMCM USN Ret.Subaru of Jacksonville, Inc.10800 Atlantic BoulevardJacksonville, Florida 32225Greetings,On the day before my 75th birthday, along with my brother, I drove to Sabaru of Jacksonville to try and find a vehicle I couldn't seem to find anywhere else! I waited for almost a year to find the exact one that fit my needs. I walked into the showroom and was not assaulted by numerous sales representatives. I met Erin and explained to her what I was looking for and she in turn introduced me to salesman Jerry Johnson. After chatting for a bit, we realized we had something in common as we are both retired from the United States Navy as Master Chiefs. I was a Master Chief Boatswain Mate and he was a Master Chief Stew Burner (cook). Jerry Johnson showed me the exact vehicle I had been looking for. We haggled a bit and then I was introduced to Dannyyou know, the guy in the back that salespeople have to go to in order to try and get the buyer a better deal. We finally came up with a mutual price that we were all satisfied with. Before I took it off the lot, they wanted to detail it. My brother and I went and took care of a few errands and upon our return, my dream vehicle was cleaned, had Armor All on the tires and gas in it! Anita had all the paperwork ready, took my payment and I was on my way. I left for a return trip to Lake City, Florida with a new vehicle which was exactly what I had been looking for so long) and a new friend in Jerry Johnson. I even received a Happy Birthday email from him the next day! What a remarkable, impressive and incredible outcome from my experience at the Subaru Dealership! A big Bravo-Zulu for all involved. Thanks to all of you. ~~Fair Winds and Following Seas~~Allan W. Tucker, BMCM, USN Ret.

All Wheel Driver

23 de ago. de 2016

This was the best car buying experience of the several I have had. Everything about the experience was informative, to the point and fun. My sales person was very knowledgeable and helpful. He asked good questions to understand what I was looking for in a new car. He was then able to show me vehicles which I was interested in and did not try to upsell. The actual buying experience in the finance office was also excellent. There was no attempt to sell add-ons like tinted glass, finish protection or extended warranties. True to the salesman's word there were no surprise extra fees or taxes. The whole experience was relaxing, low key and professional.

Evmanalo

23 de ago. de 2016

Frank Woods was great! He made buying my first Subaru effortless! Thank you so much! I love my new crosstrek! He was able to answer every and all my questions!

erik2112

23 de ago. de 2016

My fiancee and I recently graduated college and were in the market to buy our first new car. I went in to look at the 2017 WRX and wound up driving away with it that day for a price we could afford. They put no pressure on us and let us take the time to decide if this was the right move. Frank and Anita were absolutely amazing in helping us out since this was a new experience for both of us. They couldn't have been nicer and more patient while we worked everything out. My fiancee drives an older subaru outback and we will definitely be back to get her a newer one when we are ready! Can't recommend this place enough, they were super friendly and made buying a car easy.

tomash

20 de ago. de 2016

I had the pleasure of purchasing my 2nd Subaru from Josh Strickland and Subaru of Jacksonville. Josh found the exact car I wanted and got me a GREAT deal. The no pressure easy going atmosphere is a refreshing change from other dealerships and car buying experiences I've had in the past. Every time I have visited the dealership I have left feeling like a family member rather then just a customer. Thanks Subaru of Jacksonville for another PERFECT car buying experience!!!!

subaman

20 de ago. de 2016

My salesman Franks Woods is the reason i bought my subaru that day , and the fact that subaru of jacksonville fl was great no pressure no games up front treated me like gold they have the right thing going on from the my salesman Frank Woods to Anita Clarkson what team i felt right at home Anita gave us great advice , and Frank he was awesome took care of everything for me set up everything for me and my wife we felt like we were somebody important !!!! i only stopped in to see the new 2017 outback wasnt really going to trade but after a test drive my 2013 outback seemed old love the the new 2017 thay changed all the things i would have to make it better ,and Frank Woods could tell me about every thing i am glad i gave them a chance to earn my automotive buying . Remember to sell a product you people who care about that product and are happy to share their passion with you .

jaxgator

17 de ago. de 2016

Bruce helped me narrow down the color and options on the best Forester for me. He was patient when I wasn't as understanding about some options and made buying the car easy. Very upfront and didn't use any manipulative sales tactics.

Marie O.

15 de ago. de 2016

My experience at Subaru of Jacksonville was great. I had been going back and forth in my mind on which vehicle I was interested in and what color after a few trips to the dealer. Last week I decided spur of the moment to take another drive over to look at the colors again in person of cars they had on their lot. Frank Woods just happened to be in the lot while I was walking around looking at the colors. They were unloading a delivery of new vehicles from the truck. Frank asked if a salesman was helping me and I told him Mark. He said that Mark was on vacation and he would be glad to help me. He showed me the colors that I wanted to see again and answered my additional questions. We then went inside to talk numbers. Frank made my deal happen and that same night I was driving home in my new 2017 Subaru Outback. Frank made my car buying experience a real pleasure!! You can truly see that Frank makes customer service his priority. He was a great salesman, pleasant, patient, informative and a nice guy. I would highly recommend Frank and Subaru of Jacksonville.

Crosstreker

15 de ago. de 2016

I had a great experience with Frank and the Subaru of Jacksonville. I reserved a Crosstrek for leasing and looking forward to driving it soon!

Ted M

15 de ago. de 2016

Sabino Martinez is truly great salesman and all around nice guy. Loved dealing with him! No pressure sales. I walked away with a great car and great deal. I couldn't be more pleased and will only purchase from them in the future. Customer for life.

Phil D

13 de ago. de 2016

Went in on a late Tuesday evening with 2 trade ins. Not only did they give me the best offer on my cars, but they stayed late and helped get my deal done. I would highly recommend stopping in and talking with Gene Flora. He was very helpful and made my buying experience easy. I have bought 8 cars from dealers and he may have been the easiest salesman I have ever dealt with. Anita Clarkson made our financing a breeze as well. Best buying experience I have ever had. A thanks all around.

SJ Kay

12 de ago. de 2016

Our salesperson, Frank Woods, spent lots of time with us. As this was our first new car purchase in quite a few years, you can imagine how many questions we had about all of the new technology and features. Frank answered our questions and showed us all of the new features and options until we were comfortable with everything. And he knows Subarus inside and out!! Very low key and no stress to hurry up and make a decision. This is our first Subaru, and we are delighted with the vehicle.Phil Porter in finance was also very helpful and low-key. What a pleasant experience!!

kaleighreyes

11 de ago. de 2016

First things first, we are absolutely LOVING our 2017 Subaru Outback! If you are reading this, my guess is that you are considering purchasing a Subaru, and to you I say, run, don't walk, to Subaru of Jacksonville.We simply cannot say enough wonderful things about our experience. Jerry, our salesman, was knowledgeable and friendly, but not pushy. He allowed us to approach him, answered our questions thoroughly, and maintained great communication with us throughout the buying process. We also enjoyed our experience with Anita in finance, when it came time to complete the purchase. We felt at ease and well informed (and again, not pressured) and walked away comfortable that we'd gotten our money's worth.We are grateful to Jerry, Anita and the entire SOJAX team for making this an enjoyable experience. We'll definitely be back!

Allen

10 de ago. de 2016

We've purchased many cars over the years and this was the most pleasant car buying experience we've ever had. We did extensive research before car shopping and knew what a fair price was - SOJAX offered us a fair price from the start. We thought we were going to spend all day at a dealership, but we were pleasantly surprised to be heading home way before we expected. Thank you Juan and team!

kathleen schmitt

7 de ago. de 2016

i wanted a Legacy-on a trade-in.sales man Jerry Johnson was very polite and professional.i love the car-thank you. Kathleen Schmitt

gstang42

6 de ago. de 2016

My wife and I wanted a specific 2017 Subaru Legacy and emailed a number of dealers in Florida about ordering one--this in early June. We had test-driven a 2016 at a local dealership in Palm Beach County with the help of an overly eager and annoying sales rep who, frankly, typifies auto sales people in this part of the state. After some unhelpful responses--including one from a Miami dealership that told us 2017 Legacies would not be available until September--we contacted Subaru of Jacksonville. Jerry Johnson, a prince of a guy and a retired navy man, replied quickly. We discussed the details of the car we wanted and the value of our trade-in. He got us a very good out-the-door price, and a $1000 credit card deposit got the order process underway. Interestingly, no sales contract was required, but the agreed-upon price never changed. Our car arrived in late July, and we picked it up on August 1. The closing was handled quickly, efficiently, and professionally by Anita Clarkson, who mentioned extended warranties but didn't push any of them. We found this both unusual and refreshing.We are seniors with lots of car-buying experience, including using the internet for shopping and dealing. We know that all car dealerships, and their sponsoring auto makers, are not created equal. Our experience at Subaru of Jacksonville--nearly 400 miles from our home in Jupiter--bore this out. It was positive in every respect and ranks among the best transactions we've had. When people ask us why we went all the way up to Jacksonville to buy a car, our answer is, Sometimes it pays to go out of your way.

hollyhonda

6 de ago. de 2016

I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods was a great guy an was a pleasure to do business with.

popery

5 de ago. de 2016

Juan Hernandez made the buying process a pleasure. He has made me into a long term customer.that I will recommend to any one looking for a fair and honest deal on a Subaru.THOMAS POPE

blarue

3 de ago. de 2016

Subaru of Jacksonville has a very professional and knowledgeable staff. I've bought 2 cars from them now. They have the largest inventory I've seen at a Subaru dealership, granted I've only been to 3 that I can recall, but they have at least 4 times the cars on the lot of any I've seen. This increases the odds of you leaving same day with exactly what you're looking for in a Subaru. There's no need for high pressure sales tactics. They believe in the product they are selling which translates into a good customer experience. Some dealerships I've been to try to swarm you with personality stereotypes in an attempt to sway you into choosing something you'll settle for on the lot. At Subaru of Jacksonville, chances are they have what you want on the lot and I didn't feel any scummy sales tactics were involved. I've left both times feeling very comfortable with my purchases. No buyers remorse ever.

greybeard

3 de ago. de 2016

Our salesman, Jerry Johnson, always made a point of coming over and talking to us whenever we would bring our first Subaru in to be serviced so we looked for him when we decided to buy a new one. He was, as expected, very friendly and knowledgeable and made our buying experience very pleasant and extremely satisfactory.

Jennifer E.

31 de jul. de 2016

Bruce Holmes is top shelf. He picked me up from St. Augustine, early a.m. as I couldn't arrange a way to get there that early, offered to stop for coffee if I needed it on the way back to the dealership , had test vehicles and paperwork ready, and couldn't have been more relaxed in his approach. This is how you treat your customers!After a less then desirable experience at the Subaru of Orange Park location, that is not affiliated with Subaru of Jax, I was dreading the act of acquiring a vehicle after 10+ years of not having one. I almost gave up but Bruce's phone dedication to saving my sour attitude after the Orange Park old school approach ( don't listen and grease numbers ) showed me there could be light at the end of the tunnel. He listened to what I wanted and called back with the deal I asked for. So simple. He is upfront, knowledgable, and delivered on his word. Phillip the number wizard who assisted Bruce, made signing my name over and over an enjoyable experience and had no issue with all my questions. Good man! Having snacks and drinks available kept me motivated when waiting, and topping it off by leaving with a full tank of gas, on a tight time schedule...was just ridiculously good Service. This experience, after years of avoiding car dealerships, gave me warm fuzzy feelings instead of the need to shower off another icky exchange and curl up into a fetal position. All I can say is I am a happy woman and will only go to this location and if you want a genuine, smooth, first class approach then Bruce is your man.

Rosemary Slattery

29 de jul. de 2016

There was no need for us to go elsewhere as Juan Hernandez is a great salesman and a consummate professional. We did not have to do much other than trade in our vehicle which Juan got us a good trade and we did not have to sell it ourselves and look at all the great new cars!

William Slattery

29 de jul. de 2016

We have purchased our second Subaru at this dealership. Juan has been our salesman for both and has done exceptionally well! He knows how to not only sell cars but to remain attentive to the customer's needs and continues the assistance even after the sale of the vehicle! THANKS JUAN!!!!!

ryan blair

28 de jul. de 2016

I can't say enough amazing things about my car buying experience. First of all, it was the quickest I've EVER gotten in and out of a dealership, which is by far what I care the most about. Anita answered the questions I had and we got the paperwork signed in mere MINUTES. Daniel was incredible and took the time to address any questions I may have had about the car. David thoroughly covered every facet of my new Subaru and even filled my car up with gas. Everything was first class. I don't know what my next car is going to be yet, but it WILL be a Subaru and it WILL come from Subaru of Jacksonville.

Lamar

26 de jul. de 2016

After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a replacement mat. The parts department manager, Shawn stated that he might have a mat on hand. After checking, he found a mat for my car. I greatly appreciate Shawn efforts.

nancy pillsbury

26 de jul. de 2016

I came in for service on my 2009 legacy and left that day with a 2017 legacy. Frank Woods was my salesman. He made me feel so as ease. He is such an easing going gentlemen. I bought my 2009 here and now the new. thank you Frank for everything. Anita Clarkson helped me last time and now this time. Nice to see old friends.Daniel Kane, thank you!!

Jon

25 de jul. de 2016

My salesperson Mark was really easy to talk to for a few hours as he showed me several cars in the used and new inventory. Very knowledgable, and was willing to even field questions from my eager teenager. I started by emailing him and within a short time, we set up an appt to meet. I walked right in and after a few easy questions about my needs--we were right on the Crosstrek...he had several color/option combos to look at. After we picked the car, we went to Anita's office to work on numbers. No pressure. Felt very good about the conversation and the final price was even under budget. I can't remember this being so easy in the last 10 car purchases I have made. I kept thinking--wish i would have bought a subaru earlier in life. (its our first!) It won't be the last though. Thanks for a quality experience. Jon

#6

24 de jul. de 2016

Even being a repeat buyer of several outbacks, I learned about several new features. Frank took the time to go over the Eye sight system.

SubaruFan

24 de jul. de 2016

Being very new to car buying but very hesitate with a first time purchase, Subaru of Jacksonville made the experience easy and worth my time. Other dealers didn't even come close to their level of service! It was clear that Jacksonville Subaru has a family oriented passion for getting people the right vehicle.I knew what I wanted in a Subaru. One initial phone call to Bruce and he found me what I wanted. Buying a new car when I did was the best time to get a great deal with their incentives. Driving five hours to pick up the SUV was worth it overall! Kimberly was fantastic at explaining everything on my level of understanding and Anita was very fun and personable! Their service is fast too. I was so wonderfully accommodated by Bruce through text messaging and phone calls while I was at work, even answering all my questions after hours! By the time I was at the dealership, all the paperwork was ready and in order, a few signatures later I was in the car and out the door! I know that if I have any questions or concerns I can contact them anytime and they'll have the answer I need! If you live in the panhandle of Florida, the local dealers are not worth the headache they'll give you. Just give Jacksonville a call instead!

John

22 de jul. de 2016

My entire experience with Subaru of Jacksonville was great from start to finish. Due to living out of the area, I simply e-mailed my salesman, Frank Woods, and advised him of what I was looking for. Frank found my car, handled my credit app over the phone, and got me approved all within the day. When I arrived to pick up the vehicle, the paperwork was all complete and just needed my signatures. I can't speak highly enough of this dealer and the staff, and I would highly recommend them to anybody. As for the vehicle, the 2017 WRX is unreal. The guys had it cleaned up perfectly and it drives unlike anything I've been in before. Again, highly recommended!

Waterbugva

20 de jul. de 2016

Had a great experience at the dealership! They were very friendly and not pushy at all! They were very helpful and found a car at the exact budget that we needed and didn't try to upswell us! We ended up walking out that day with a car!

IggyWanKenobi

17 de jul. de 2016

Nando did not hassle us at all. He was very helpful and not pushy. I found the car I wanted and the deal is needed to make it happen!

Jacob

15 de jul. de 2016

My car buying experience was surprisingly pleasant. Went in with the plan to order a base Subaru Outback Premium. I was given a below MSRP price during my test drive visit a week before. When I arrived, I test drive a new one they had on the lot with a lot of extra features (power rear gate, moonroof, all weather package, auto dimming side mirrors, and auto dimming rear view mirrors) and ended up buying it for just a few dollars more than the base! I mainly worked with Frank Woods who was a pleasure to work with. Not pushy at all just, told it like it was. He was very fun and told some great stories along the way. Even after I purchased the car he stayed persistently nice. He seemed genuinely excited to go over all the features of the car.

atomic13

9 de jul. de 2016

I was looking for a very specific model of WRX and it had to be blue. After a horrible experience at the *other* Subaru dealership here I contacted David because of the positive reviews here. They didn't have what I was looking for but he offered to find it in the dealer pipeline. It took a month to get here from Japan but David kept in contact with me the whole time and answered every question. There was zero pressure and zero upsell from him and they honored pricing we discussed with no hidden fees. It was a very pleasant experience all around. David was beyond professional and very easy to work with. I cannot recommend him enough. Finance with Anita was also smooth. There was a bit of an upsell for the warranty etc but pur decline wasn't argued and Anita was very sweet.

France11

9 de jul. de 2016

Frank Woods was our salesperson. His knowledge and kindness made our experience of buying a brand new car for the first times a very pleasant experience . A big thank you also to Anita for her useful guidance in the financing process.

Zach456

8 de jul. de 2016

I bought a good car at a good price. Frank was very helpful and I think the car fits me very well. We looked at quite a few different SUVs.

James A

8 de jul. de 2016

Have purchased 3 cars from this dealership. The latest one was hassle-free (was quoted a price online). Salesperson Rob Rose was extremely helpful and knowledgeable. Remainder of the staff was as well. Totally pleasant visit, and would definitely but from them again.

lotr58

2 de jul. de 2016

The service was great and everyone was very helpful and relaxed. They were willing to deal with me and I did not feel pressured into buying a car or making a deal.

annie behar

30 de jun. de 2016

Our experience at Subaru of Jacksonville was excellent. We met our salesman Juan Hernandezover the phone, and we felt confident to drive to Jacksonville to complete transaction.He was straight forward from the very beginning and very informative. Juan took his timeand sat with my son in the car, they set up all the extras that Subaru offers, from clickersto code for Hatchback, and car locator. In addition to buying the car in Jacksonville, we had it shipped from Jacksonville to California, and he was very helpful with the logistics and with the delivery of thecar to the carrier, and the set up of locator in order to track the car.First time, that we purchase a car and feel like it was an informed purchase, at the right priceand never feeling rushed to make a decision.We are first time owners of Subaru, a great car with nice features, and Juan at Subaru of Jacksonville, is definitelythe salesman to ask for, in order to have a well informed smooth transaction.

Raiderdud

30 de jun. de 2016

I went to the dealer to look for a truck for my 83 year old father and they had exactly what I was looking for at a price that was perfect for him on his fixed budget. The salesman Frank Woods was everything that I could ask for and he was also extremely professional. My dad lives in Lake City and Frank even offered to ride with me over there to let my dad look at it. Thank you Gary Hyde

WonOver

30 de jun. de 2016

Everyone at this dealership was friendly, informative, professional, and relaxed. We were not pressured at all. And we were quoted a price that according to our research was reasonable. We left feeling we had been treated well. Plus, we love our new Impreza. We would highly recommend this dealership and its people to anyone considering a Subaru.

Patty23

27 de jun. de 2016

This was my first experience with Subaru. Our sales lady was cordial, friendly, very knowledgeable and patient. She answered all of my questions. She explained things to me clearly and in detail. I was very impressed with her. The financial officer made my "purchasing my dream car" very easy. Everything was explained to me about my purchase. I loved my experience at Subaru. A friend of mine got me thinking about Subaru, she loves hers, but most of all I love the Subaru commercials on television. Always heart-warming. Thank you Subaru. I made the right choice!

BobKat

26 de jun. de 2016

Found the vehicle I was looking to buy. Features were exactly what I wanted. Price was in my range. Did not feel any high pressure to purchase the vehicle.

carocats

25 de jun. de 2016

We just leased a Subaru 2016 Outback from Juan Hernandez. He was patient and answered all of our questions amicably. He was friendly and professional helping us to find the perfect vehicle for us. He is very knowledgeable about the Subaru. Eyesight was very important as well as the accessories we wanted. He found the perfect vehicle for us. We traded in our previous leased SUV and drove our new Subaru Outback home. We will be going back to service our new Outback when it is called for. Thank you Juan, you were great. Anita Clarkson in the Finance department explained everything that we needed to know. Mr. Phil Porter was very helpful as well. It is truly as they say "Drive A Subaru, You'll Buy A Subaru".

Subi Sofia

23 de jun. de 2016

I just purchased a 2016 Subaru Outback from Frank Woods with Subaru of Jacksonville and it was a great experience. Not only did he sell me the most fabulous vehicle I have ever owned he was also the most kind, informative and pleasant sales person I have ever had the pleasure of working with in the automobile industry. He spent about an hour with me introducing me the my new car and believe me I had some questions. My husband was as impressed with Frank and I was. Thank you Frank for your time and patience while introducing me to my wonderful new vehicle.

Used Car Buyer

21 de jun. de 2016

I found the sales-person to be helpful and encouraging without the high pressure sales tactics I expected. I was allowed to take the car to my own personal mechanic too.

BobD

20 de jun. de 2016

Josh Strickland did an outstanding job in selling us a new Subaru. We highly commend him for his pleasant attitude, his knowledge of his product and courtesy.

Britt T.

17 de jun. de 2016

Today I bought my first car from Subaru of Jacksonville. After having been to a few dealerships already, I was becoming fatigued with the whole car buying process. I'm glad I gave this place a chance. Juan and Jerry were both easy to talk to, and patient with any questions or concerns I had during this process. Though eager to earn my business, I neither felt pressured nor pushed by either of them to buy a car here. I had read a previous review that stated that the buyer felt like this place was "customer-centered," and that's exactly how I felt. I have a peace of mind, and know I can call them with any further questions or concerns I have about my new car. Thank you, Subaru of Jacksonville, for such a great experience!

L2Davis

16 de jun. de 2016

I was pleased with the service I received. Everyone was friendly, patient and knowledgeable. If I did not find the auto I wanted at the dealership they were willing to search for the one that would be perfect.

Patrice

16 de jun. de 2016

Frank Woods made this car-buying experience relaxed, comfortable and fun. It's a low-key environment with personal service. Ryan helped out at the front-end by providing us with a cool test-drive.

Lucas family

15 de jun. de 2016

I've had numerous issues with the file tank computer I fill up says I have 260 to a full tank drive off the gas station lit it drips by 40 leaving 220 till emtpy. I have gotten down to 3 miles left in tank and can't get over 13 gallons in the tank. Yet it was a strand the service depth git exactly 15.9 gallons in the tank. Then took the car for oil change and tire rotation. Supposedly they did it in 29 mins, all of it after telling me I had two customers waiting well there was one in the center know one else anywhere. I called other Subaru dealership they said it takes about a hour .you would think since they have to drive the car on to the ramp. Take off all the lug nuts rotate of the tires.take the oil filter off .lower the car then add the oil drive the car out. Unless their a Nascar crew I don't think it happend the gas issue has been issues with others . I've asked them about the sensor they think I'm crazy. We also new that when we leased the car the door which we where told had a small ding in it they had to fix found out later the whole door was replaced, when the sales man asked me to use my key to open the door a month later.. well it didn't work I've asked for the owner to fix this and call us nothing .we will never deal with them I don't like people who are not forth coming. They also everytI'm we take it in check fluids well they don't , but however Firestone did for us.Tire light has came on twice tey said it didn't but my Subaru app says it did. It's stupid to not tell the truth over something so small. This is a lease and all payments have been made to chase and the car only has 6700 miles our my Subaru didn't give us a message hey you need a oil change it said 12,000 miles book says 6,000Anyway never will myself or my son until the man or his son makes this right it's so stupid.

Joel Rappoport

14 de jun. de 2016

This is the second Outback we've purchased from Subaru of Jacksonville. On both occasions Sabino Martinez was the sales rep that handled the transaction. He is so knowledgeable, thorough and courteous...just a real pleasure to deal with.

DonnaB

13 de jun. de 2016

I felt very comfortable working with Jerry Johnson. He was knowledgeable, professional, and friendly. He took a great deal of time to explain all the bells and whistles. He was not the least bit pushy which I really appreciated. Everyone at this dealership was so friendly and helpful. This was a good experience and I will certainly recommend Jerry and Subaru! Thank you!!

King

12 de jun. de 2016

Mr. Frank Woods has really good knowledge of cars and take his time to explain to me all of the details. He is funny and professional at the same time. He went out his way to make sure I received the best price with the options that I need. I am so happy that I made the right decision to visit Subaru of Jacksonville and met with Frank. He is truly the best of the best.

DonK

11 de jun. de 2016

Even before we reached the showroom door Rob Rose was there to greet us, offer us refreshment and listen to our needs. Before we knew it he was educating us to the wonders of Subaru engineering and letting us test drive both a used and a new vehicle. Although the previously-owned Forrester we test drove was a great deal we settled on the new Outback and we love it! They practically let us write the deal and our salesman, Rob ( who has a mechanical background) even offered to come in on his day off and personally install the trailer hitch we needed on the vehicle! The whole experience was great from start to finish!

Henry

10 de jun. de 2016

Frank went out of his way to ensure that the sell went as smoothly as possible. As a long distance buyer descriptions and information was by phone and verified accurate on arrival for pickup. Very good experience!

kkb

7 de jun. de 2016

Jerry and Anita made the purchasing process the least of my worries. I had my eye out for a 2016 Crosstrek and they made it happen with ease. If you're looking for a comfortable environment with welcoming employees to buy your car I highly recommend Subaru of Jacksonville!

Frank

7 de jun. de 2016

Not the typical auto dealer, no hassle, no games and easy to negotiate with.

Marcie

4 de jun. de 2016

I was very pleased with the way I was treated and how easy the entire process was. Frank was so very helpful. I believe he went over and above what was is the usual for selling a car. He was not aggressive and was very pleasant to work with.

Annette Powell

4 de jun. de 2016

We have purchased six cars from this dealership over the last 15 years and each and every time it has been a wonderful experience. Jerry Johnson and Sabino Martinez have been our salesmen for many years and both of them are great to deal with. They treat us like family each and every time we visit to either purchase or bring our car in for service. This last time we purchased two vehicles a week apart and Jerry and Sabino really go the extra step to make sure that everything is taken care of from start to finish and go as smooth as possible.

brainnie

3 de jun. de 2016

On Sunday decided ! My car was 11y, no air too many repairs. Juan asked me if he could help. He made me feel comfortable with no pressure at all. This is my first time purchasing a car on my own. It will probably be my last car and I am looking forward to the journey. Thank you Subaru and thank you so much Juan!!!!!

Happy Customer

31 de may. de 2016

The transaction was short and sweet. No pressure. I had a fantastic experience with David D. He was patient and not pushy. This was the first dealership we stopped at and the first car we looked at. Will definitely be back and refer others. The price was fair and very happy with our experience.

AndJuan

30 de may. de 2016

I had a fantastic experience working with David Dombrowski at Subaru of Jacksonville. This was my first purchasing experience with Subaru and I was very impressed. After our initial test drive, we sat down and discussed the numbers. The initial offer he gave me was fair, but I still wanted to look at some other vehicles before making a final decision. There was no pressure to stay and buy the car right away. He explained to me that they don't play games there and the offer would still be valid after I looked around.I did shop around and had less than pleasant experiences at other dealerships. However, throughout that period, I still kept in touch with David and he was able to answer my questions through email. We were even able to get to a ballpark figure of what I should expect to pay for the car when I finally did come in. The dealership still needed to inspect my trade-in before agreeing to any actual numbers.When I came in to buy the car, the car I was interested in was on a test drive. David immediately started the purchase process to make sure I got the car I wanted. We were able to quickly get my trade-in appraised and negotiated a great price on my new Forester!After the agreements and contracts were all signed, David put in a full tank of gas in the car and walked me through everything I needed to know about operating it. He even helped my wife watch our tired and cranky one year old as I was transferring everything from my old car to the new car.David treated me honestly and with respect throughout the entire process. I would absolutely recommend him and Subaru of Jacksonville to anybody.

mrscholten

30 de may. de 2016

This is our second time getting a new vehicle from Subaru of Jacksonville. We knew we wanted to work with Frank Woods again because he gave us such a wonderful experience the first time. He recognized us immediately and remembered our names (including our son) and what car we bought a year ago. It's hard to find that kind of service these days. When working with Frank, we never felt pressured into a car as we had with other dealerships. We decided to lease an Outback. This is the first time my husband and I had ever leased a vehicle and Frank was very helpful in answering all of our questions. We will be recommending this dealership and specifically Frank to anyone we know in the market for another vehicle.

Gabuyers

28 de may. de 2016

We got the vehicle we wanted at what we felt was a good price - we are very satisfied with our purchase. We appreciated Josh's handling of the process-he was professional and pleasant.

Happy Honda

28 de may. de 2016

Mr Frank Woods in sales & leasing was very professional. He answered all our questions and was prompt with the figures. I think they value their employees which in turn makes for a better experience. If your employees are happy, everyone is happy. Also, it's very clean. I've been to big name dealerships that are not,

dcorson

27 de may. de 2016

We were greeted warmly and treated with respect. We were not pressured and are very happy we chose this dealership for the purchase of our new Outback. Both David and Anita were professional and friendly and made our experience relaxing and comfortable. We love our Subaru!

feltman30

26 de may. de 2016

It was amazing. I used their military buying program and the deal was excellent. They gave me top dollar for my trade the first offer. Standard military pricing was 2000 below MSRP. Frank showed me how to use all the tech in the car. I love my 2017 WRX.

mikec

25 de may. de 2016

Kimberly Schneid was very helpful and knowledgeable about the entire automotive process. She welcomed me as I walked into the dealership and made me feel welcome. When I came back later in the following month to pick up my license plate, Kimberly was unavailable, so Josh Strickland jumped in and helped me without even being asked. Overall, excellent customer service. Kimberly and I had agreed on the price before I came back in to buy it (2nd visit.) She had everything ready to go as she had promised. As I paid cash for the vehicle, I did not deal with finance or management. I rated quality of work "average", as I had to purchase a new battery the very next morning after picking up the car. Otherwise, a superb experience and I would highly recommend your dealership!!

Hello_Christie_

24 de may. de 2016

I can absolutely say that buying my Subaru Tribeca from Frank at Subaru of Jacksonville was the best decision I have ever made in buying a car. It was the most happy, smooth and wonderful experience ever. I am so in love with my new Tribeca. From the test drive to the no pressure sales, I immediately fell in love with my car and Subaru of Jacksonville. Thank you Frank for being so wonderful! So wonderful I brought my Mom in the next day and she ordered her new Crosstrek and will be taking delivery when it comes in. We will be returning for our next purchase and when it is time to buy my daughter her first car. My son also has the Subi itch!!! #sojax #happycustomers #subarufamilyforlife

wijewars

24 de may. de 2016

I made a phone call from Orlando and Josh answered. We had several calls back and forth. Within a day we purchased the car we want. We were given all the information we needed to make car buying experience smooth. I would highly recommend them, whether it's a Subaru or one from their other inventory!

arajagopal

22 de may. de 2016

I came home for vacation in March and went to test drive with my dad, expecting to plan out a purchase some time in 2017. Fell in love with the Crosstrek. Put down the deposit that day, and had a special manual version ordered from Japan. After a couple of salespeople had to leave, they set me up with Josh, who was always available for my questions and helped me out a great deal. His service is great. My car came in about 2 months, and I absolutely love it. It has everything I want and need. I'm very much looking forward to the next years with this vehicle, and feel confident in Subaru of Jax to help me when I need it!

fharrington

21 de may. de 2016

The 1st day we met Frank Woods was friendly, pleasant, and fun!! Frank was knowledgeable & very professional making the entire experience fun!!! Also, Anita in the finance department was the same.What a great team. Thanks guys for making this fun and so easy!! I will be back and will recommend this dealership to all my friends and family. The owner, Mr. Porter should be very proud!!!

Denise

19 de may. de 2016

This was the perfect car buying experience. No pressure, no calling me every day with pressure to buy. This is my 3rd Subaru, I love them, perfect car for me. David Dombrowski was a wonderful, laid back sales agent who took care of all my needs and questions. David got me the exact car I wanted, at a great price, with no BS. Phil Porter, Jr. is excellent in the finance dept., he got me a great competitive rate, and got me in and out in record time. I would highly recommend Subaru of Jacksonville.

vmilani31

18 de may. de 2016

This was my first time buying a car and the Kimberly was the greatest person to go to. She was able to work with me until we got everything to work perfectly with my budget which wasn't easy. I couldn't thank her enough for her wonderful service when I purchased a 2016 Impreza

Jessica Hill

18 de may. de 2016

I recently purchased a 2016 Outback from Subaru of Jacksonville. Initially, I was leaning towards the Outback but was also interested in the Forester and other brands' smaller SUVs and crossovers. On my first visit, Frank Woods took nearly 2 hours of his time to let me test drive both the Forester and Outback and look at all of the different trim levels. During this time, he did not pressure me to buy, try to get me to let him "run the numbers" or anything resembling pushiness. My test driving experience at a local Nissan dealership did not compare. They wanted to "run numbers" as soon as I showed up, rather than taking the time to show me their product. I basically ran out of that place. Once I decided to purchase an Outback, everything ran smoothly. I got a fair offer on my trade in (I had already gotten quotes from other potential buyers). The financing process ran extremely smoothly. Even though it was late when we finished, Frank took the time to help me set up everything in my new Outback. I never felt taken advantage of, disrespected, or rushed to make a decision, even as a relatively young, inexperienced car buyer.

sbsmith52

14 de may. de 2016

I found Mark Minter and Subaru of Jacksonville through the car buying program of AARP. I knew the car I wanted, and Mark gave me an even better deal than the True Car price through AARP. He was knowledgeable about the car when it came time for me to pick it up, giving me a complete run through of all the bells and whistles. I would come back to Mark and Subaru if I ever need another car.

Jack & Suzanne Bass

14 de may. de 2016

Thank you, Frank Woods for making the purchase of our 2016 Subaru Forest the most pleasurable experience. You are so passionate about Subaru, and it is contagious! You listened to what my husband and I wanted in a car, and you directed us to the car that fulfilled our dreams. This was absolutely, hands-down, the most pleasant car-buying experience we have ever had. The test drive was awesome when you demonstrated the safety factors of the Subaru. How impressive. You and the Jacksonville team made everything pleasant and simple. Thank you, Phil, for explaining the warranties so carefully and simply. Thank you, Frank, for your follow-up courtesy call to see if everything was to our satisfaction! Thank you!!!! We are more than happy. You ARE #!.We drove a Subaru - and we bought a Subaru!

Clint West

13 de may. de 2016

Three weeks ago, I purchased a 2016 Subaru Forester Premium from Subaru of Jacksonville after extensive research to determine the best vehicle for my life style and the best approach to buying a new car. I have purchased numerous cars over the years, and none of my previous purchases matched my extraordinarily positive experience with Subaru of Jacksonville.After considerable Internet research I decided to use TrueCar values during the purchase process but to avoid using the TrueCar Certified Dealer process that can lead to a flurry of emails and calls from multiple Subaru dealers. The web site of Subaru of Jacksonville was extremely easy while searching their stock of new vehicles, selecting the one that I wanted, and initiating my Internet inquiry regarding that vehicle. I mentioned in my inquiry that I knew the TrueCar Best Price for a TrueCar Certified Dealer purchase but wanted only to deal with Subaru of Jacksonville if possible. Within a short time, Jerry Johnson, Sales Manager, called me with a price that was below the TrueCar Best Price, and I accepted that price. I placed my desired car on hold with a nominal credit card charge until I could drive down from Savannah, GA to complete the sales process and to pick up my car.Although I was extraordinarily pleased with my telephone conversation with Jerry Johnson, I was relatively certain, when I arrived at the dealership, that I would have to deal with the "bad cop" of this dealership during the remainder of the sales process. My experience proved that the "bad cop" does not excess and that this dealership is fully committed to a positive car-buying experience. Jerry Johnson was even nicer in person than he was on the telephone, and I soon realized that he is an extraordinary human being who loves helping people. He is also extremely knowledgeable regarding Subaru car features and services, and he became my trusted guide through the sales process and did everything possible to make it an easy, understandable, and enjoyable experience. He also impressed me with his insistence that I feel free to contact him in the future with any additional questions that I might have regarding my vehicle.I financed this purchase with this dealership, and this portion of the sales process was equally satisfactory. There was a lot of paperwork to complete, but it was handled professionally with a genuine concern for my wellbeing.I traveled from Savannah, GA to Subaru of Jacksonville because of their dealership reviews, and I discovered that the excellent ratings of this dealership are well-deserved. I strongly recommend Subaru of Jacksonville if you are interested in purchasing a Subaru!

lyrah88z

12 de may. de 2016

Subaru of Jacksonville has a great staff, and the atmosphere is very relaxed and welcoming! The variety of new and used vehicles available is fantastic. Mark Minter was absolutely fantastic, and had an answer for every question and was such a pleasant guy! He had no end of patience, and walked us through everything in the best possible way! The business manager Phil Porter Jr. was also wonderful! Between Mr. Minter & Mr. Porter we drove away with a perfect car at an outstanding price and could not be happier! We will always recommend Subaru or Jacksonville & return in the future!!

Sue2

11 de may. de 2016

Today we purchased our second Subaru Forester from Subaru of Jacksonville. David was our salesman for both vehicles. He is courteous and knowledgeable and very patient. It was a good experience and we love our Subarus.

tom

10 de may. de 2016

I have purchased a LOT of automobiles in my lifetime but dealing with this dealer by far has been the BEST experience I have ever had. We leased a vehicle but my wife changed her mind after a day of driving it. NO QUESTIONS ASKED everyone stepped forward and took care of us making sure we got the right vehicle that fit her. No hassle, no games, NO BAD EXPERIANCE......Incredibly professional friendly and no pressure.....They went the extra mile....I found a REAL company to deal with.....HIGHLY RECOMENDED !!!!!

john

10 de may. de 2016

My wife and I were intending to just see what vehicles were available since our oldest daughter had just purchased a used Suburu a couple of weeks ago and it met our needs, but ended up purchasing a new Suburu Outback before leaving the dealership. The salesman, Jerry Johnson made every effort to make us comfortable, and we felt no pressure. Jerry has sense followed up with us , and told us that if we needed anything, do not hesitate to call .

shiltonen

9 de may. de 2016

I started my search for a new car on Edmunds.com. They connected me with three different Subaru dealers. Subaru of Jacksonville was very responsive and provided me with all the information I requested. When I went to see the vehicle, my contact, Mark, was not at the dealership. His teammate didn't hesitate to step up and help us. We then test drove several other vehicles and decided to purchase the Outback. I received quotes from all three dealers. Subaru of Jacksonville was the lowest while providing a vehicle with more features than the other offers. Purchasing was easy and straight forward. The financing was quick and easy without any surprises or "legalize".

marlene248

5 de may. de 2016

My experience was good, the dealer was not pushy and was very knowledgeable about the car. He was courteous and a pleasure to deal with.

123123

3 de may. de 2016

All the staff were great! They provided information and service with just the right touch. No one hovered over us as we considered the various models and makes but they were immediately available to answer any questions and respond to our needs.

Todd Niemczyk

3 de may. de 2016

Sabino Martinez did an excellent job going above and beyond. When I purchased my used Outback, I requested a spare key. He followed and obtained a new spare when the car's prior owner failed to deliver the old one. Once I picked it up, the service staff programmed it right away. A very nice experience.

Josephine16

2 de may. de 2016

Everyone was amazing at the Subaru dealership especially our sales man Josh Strickland. He was very well knowledges about all of the vehicles. He was not pushy and very understand of my needs.

sushiman1453

1 de may. de 2016

In summary, far from what I had come to expect of dealings with car salesmen, Frank Woods made what could've been a grueling exchange into a simple, no-nonsense exchange in which all parties walked away happy. I got to trade-in my truck at a more than fair value, they offered a great deal on the car I wanted up-front with no hassle, and it came down to just a matter of waiting for the ink to dry. In parting, Frank bet me that I would be calling him in a matter of days, ecstatic at being a first-time Subaru owner. To be honest, I've had a smile on my face since I rolled off the lot, and I think he's going to win that bet.

ceejay11

1 de may. de 2016

I just bought a new Subaru at this dealership and they made everything so easy. The salesman explained everything as did the finance person and they both treated me well. It was enjoyable.And they spent a lot of time explaining all the features of the car..

Eyeball

1 de may. de 2016

The overall buying encounter was excellent. The staff was very knowledgeable and courteous. I purchased my Subaru via email exchange with Daniel Kane and finalized the transaction closeout with the wonderful assistance of Jerry Johnson. Anita Johnson did the financing and was absolutely "Outstanding".Great team to work with!

RCooper

1 de may. de 2016

My husband and I were not really planning to buy a new car... although my 2008 Honda CRV still works perfectly but it just hit 91K miles and I was just thinking maybe I should start test driving some of those cars that were recommended by Consumer Reports and some friends so I test drove the Subaru Forrester Touring model and boy I was blown away by it but seeing the MSRP price tag on it, I thought to myself we can't afford this one. Well, well...Ryan Munro offered me a deal I couldn't resist and before I know it, my husband and I started signing the paperwork and was out the door in less than 2 hours time driving a sparkling brand new car home. Best buying experience I have ever dealt with in buying a car. Ryan and Anita, the lady at the Finance Dept are very professional, courteous and easy to deal..they never made me feel pressured unlike the other car sales team in other dealerships I have dealt with in the past. The negotiation was very straight forward and there was never a need to call in the the other managers to force and close a deal. Ryan earned my trust that's why it only took me a minute to say yes, I am buying this car and I was over the moon driving my new car home :)

Christian op

30 de abr. de 2016

Was looking around northeast florida for used car to purchase and thankfully found subaru of jacksonville. This car dealership was second to none with service!! I was very apprehensive going in thinking that there was not much they could do for me due to a low credit score from a thing called life, boy was I wrong! The three gentlemen I dealt with, Ryan and Josh in sales and Phil in finance were the most professional car dealership employees I have dealt with in my 40 years..if you have a job and residence they will get you a car in your budget...Remember this is a business and they need to earn a living too so don't think you're going to go in and get something for free..They actually got the car I wanted prepared and financed faster than it took me to get insurance on the car. Seriously!!. They will get you into a new subaru or even a used different make. I would recommend this dealership to all my friends and family who I love and that should say it all.

letbt

28 de abr. de 2016

The overall experience of buying a new vehicle was excellent. The staff was very knowledgeable and courteous. The sales agent, Kimberly, was very personable and never made us feel pressured, unlike competitor dealers. The negotiation was very straight forward and there was never a need for the agent to call in the manager as backup to force a bad deal. The bottom line was exceedingly better than the competition for exactly the vehicle we asked for, and not for the vehicle they wanted to push. The finance department was also very helpful in getting us a great deal.

PBofJax

27 de abr. de 2016

The dealership is friendly and very knowledgable - no question left unanswered. Auto's were priced well and we left with a car we love. Our sales rep was great (Frank Woods).

Acura1990

25 de abr. de 2016

My husband and myself went there because we needed a new vehicle asap, we were dealing with Kimberly Schnied, this woman and her coworker worked magic for us, I was texting her for a whole week and she let me know that we were approved for a car, we didn't even have to go there and waste our time, so we went there today and left with a 2016 Subaru Legacy...... These people worked fast and are incredibly pleasant to deal with, if I could give them more than a 5 star I definitely would, every single person there needs a raise and needs more than just rewards..... I LOVE SUBARU OF JAX!!!!!!

Julie

24 de abr. de 2016

We visited the dealership looking for a used vehicle for my daughter. While we wanted a Subaru, we left with a low mileage Buick. Juan Hernandez and Jerry Johnson made our experience pleasant by not being high pressure salesmen. They were quick to get us through the processing. Our daughter is excited to have her first car and we appreciate Subaru of Jacksonville for making this experience a positive one. Looking forward to visiting them again.

tterhune

20 de abr. de 2016

Both Josh and Phil were wonderful to work with. Josh was very knowledgeable of the vehicle and took the time to explain all of the features.

J. Raymond Ouellette

18 de abr. de 2016

Had a great deal at a great place by great people. I purchased a subaru outback today, my 32nd subaru and am really happy with Jerry Johnson, my sales person and the remainder of the folks who finalized this deal. Thanks Jerry for all the instructions and going into all the detail about the vehicle. I done business with many dealers over the years, but Subaru of Jacksonville is outstanding.and I'm happy I went the extra miles to make the purchase.J.R. Ouellettesubaru of

summerkelley

18 de abr. de 2016

This is my second car I have purchased from Frank. He is knowledgeable in all aspects of the deal. He helped me get out of my Hyundai I purchased a year age. I love my new Subaru. Make sure to see the best salesman Frank Woods. I wouldn't buy from anyone else.

Sue's Ru

17 de abr. de 2016

We showed up late, 30 minutes before closing on a Thursday night and they stayed with us through the entire buying/tradein experience until we drove out with a car! Mark Minter is great. He stayed late and never complained. I highly recommend this dealership.

Happy Buyer

12 de abr. de 2016

Frank is personable, knowledgeable, and also tells great stories. He made buying my 2016 Outback easy and hassle-free. Couldn't have asked for a better, more relaxed buying experience. And now he's taking good care of me as my car gets its Xylon protection.

Bill G

11 de abr. de 2016

We were treated very well, and will, continue to use this dealership for our service needs in the future. The Process was smooth and friendly.

Sara M.

11 de abr. de 2016

We just bought our second Subaru from this dealership. Jerry Johnson was terrific and easy to work with. Phil Porter Jr. made the finance portion very quick and easy. We will definitely be coming back when it's time for the next one, but because Subaru's are such quality, that might not be for a long time! Thank you Subaru Team!Sara Muirhead

OcalaSubaruBuyer

11 de abr. de 2016

Great salesman, great dealer! I drove 3 hours to buy a vehicle from them and it was worth it.Very pleasant and hassle free experience from start to finish!!Frank was super informative and easy to work with and I would buy there again.

lward

11 de abr. de 2016

My experience at Subaru of Jacksonville was a very pleasant one. Both the people I worked with were very professional, personable and got me through the process as quick as they could.

Deedles

10 de abr. de 2016

This is the 3rd Subaru I have purchased from Subaru of Jacksonville. I couldn't be happier. Jerry, my salesman remembered me from my first 2 purchases. The service was wonderful. he took his time in explaining everything he could about 2016 compared to my 2011. He was great!!

tomofssi

10 de abr. de 2016

My wife and I have purchased 2 new vehicles from Subaru of Jacksonville over the past year and a half. Our experience has been outstanding in each case. We highly recommend them.

fritz cline

7 de abr. de 2016

We had a most favorable experience with Subaru of Jacksonville and salesperson Kimberly Schneid.Unlike so many dealerships they treated my wife and I with the utmost respect and answered any question we had courteously.

Alptekin

7 de abr. de 2016

Always treated well here. Been going to Sojax for years now for my older Subaru and just bought my first new one here last week. Frank Woods was a pleasure to deal with and was very knowledgeable about the vehicle and made the deal as smooth as can be. Anita in fiance got me a better rate than my bank could and was very nice and helpful. If you are looking for a Subaru in Jax, this is the place go.

Dianne Jane Vergos

4 de abr. de 2016

Jerry Johnson, the sales rep that assisted me, was brilliant. He gave me a very good price on my Forester and he helped me find the payment plan that was best for me. Jerry explained how all the new features worked. He was very polite, not at all pushy and patiently answered all my questions.

Vitoria

3 de abr. de 2016

Subaru was our top choice already. David Dombrowski knew what we wanted and we we now happy Subaru customers. The most important thing to me to have a sales person that is not going to waste any time and they got it!

happy Subaru owner

30 de mar. de 2016

I have owned Subaru's for over 25 years. Since I was driving an older Outback that had seen many years in snowey Vermont before I moved to Florida it was time to replace it. My salesman Sabino Martinez was wonderful. I drove home with a new Legacy with a very hassle free experience.

reynolds53

30 de mar. de 2016

Bruce Holmes is a savvy car salesman. He knew everything about the Forester we were buying. We were pridisposed to like it based on our experience with our other car, a 2001 Forester. He is a patient,perceptive individual. He figured out my wife and myself very quickly and responded in a positive way.He told us a lot about himself which inspired our confidence. He was also very complimentary abot the dealership and its management. We'd be happy to buy another one, but at fifteen year intervals, don't wait around for us.

thecat191191

30 de mar. de 2016

Nice and informed staff.Price was right.Discussed Service Department.Josh Strickland is extremely informed on all models of Subaru.Other members of Sales Department were also helpful.

Dan 09

29 de mar. de 2016

This was by far, the best car buying experience I have ever had. Jerry Johnson allowed us to take as much time as we needed and never pushed us the way so many car sales people do. He is extremely capable and knowledgable and was able to help us narrow down and ultimately select the perfect car for our needs. Once we agreed on the deal, the rest was wonderful. Easy financing, several options, and they went out of their way to make us happy. Well done and thank you. If you are considering a Subaru, this is the place to shop hands down.

gmack6009

29 de mar. de 2016

When buying my new 2016 Forester I had the best experience I have ever had purchasing a vehicle. The sales person, Frank Woods, made the purchase easy and at no time did I feel unwanted pressure that I have felt at other dealerships. I got a great price and outstanding service from the start when I contacted Frank by internet, test drove the vehicle, through the financing and until Frank went over the vehicle with me and handed me my keys. Since that time I have recommended to others that this is the dealership to shop and that Frank is the person you want to deal with.

ashley lynch

28 de mar. de 2016

We recently leased a Subaru Outback and can't say enough wonderful things about this dealership, the owners and especially our salesman Jerry. We called ahead to make sure that three car seats could fit in an Outback and Jerry was so gracious and helpful. We never felt pushed to buy from them. Instead, they made us feel like a part of the Subaru family immediately. It was such a breathe of fresh air to experience a dealership that really cares about you. Jerry spent a lot of time going through the manual and showing me all the bells and whistles. I have never owned a Subaru before but after this experience I can see us continuing to lease or purchase from Subaru of Jacksonville for years to come.

Mary S

28 de mar. de 2016

I recently purchased a Subaru Forester from Subaru of Jacksonville after test driving several cars. I have to say that it was the best car shopping experience I've ever had. I initially dealt with Brent Andrus, who was great. He unfortunately had to take a leave of absence, and Michael Walters took over. Michael was such a pleasure to work with. He was very responsive and did everything to get the deal done that was beyond my satisfaction. Thank you Brent and Michael! LOVE'n my Subaru!Mary

GNV

27 de mar. de 2016

I live in Gainesville, FL and decided on a Subaru Outback after several test drives. My local dealer ran some numbers which were a bit outside my budget so I contacted probably 30 Subaru dealers between South Florida and southern Georgia looking for the right model at the right price.Subaru of Jacksonville had a model on the lot and Jerry Johnson promptly responded to my inquiry. After some quick negotiations I received an actual out-the-door price for slightly less than I was looking for (and it was a PZEV model which I hadn't included in my initial budgeting). I drove up to Jax Subaru to finalize the deal with a preapproved loan but overlooked needing my spouse's signature to sign the paperwork. Jerry was quick to offer a drive halfway to Gainesville after work to meet us for signatures; fortunately Anita Clarkson offered a better financing rate through Subaru to save us the trip.Jerry was courteous, responsive, and knowledgeable about my new Outback. He beat the price I was looking for and I paid exactly what he said the out-the-door price would be. Anita was quick to offer a financing solution at a great rate. She asked if I'd be interested in some extras and did not persist when I declined. I got the car I wanted and the entire process was pleasant and painless. I'm happy with my first Subaru and would absolutely buy again from Subaru of Jacksonville.

Customer22

27 de mar. de 2016

The Subaru sales, service, and office staff were curteous and answered all questions about the purchase of my new Subaru Legacy. They anticipated my concerns and found the answers immediately if they did not have them at hand. I was very comfortable with all the people at the dealership especially Frank Woods our salesman. There was no pressure to buy anything we did not want. They let the car sell itself. Thanks!

Steve of Jacksonville

26 de mar. de 2016

Buying a car from Subaru of Jacksonville (SOJAX) was the best experience I have ever had with a car dealership. I dealt with 3 other dealerships on the day before I visited Subaru of Jacksonville and all they wanted to do was up-sell me. I experienced the usual sales "double-speak" and high-pressure tactics; but with SOJAX it was the complete opposite. Mr. Porter (the owner) greeted me as I arrived, introduced me to Josh and from there on I was treated exactly the way I want to be treated. It is too bad that all automobile dealerships do not treat their customers as well as SOJAX. I highly recommend them, and I will be doing business with them again in the future. As for the car itself--this is the first Subaru I have ever owned and now I understand why Subaru owners are the most brand-loyal people you'll ever meet! It is true what they---love is what makes a Subaru a Subaru--if you drive one, you will buy one!

LD147

25 de mar. de 2016

Salesman Mark Minter. Recommend him. There 10 years. First Subaru. Outback 2016 Limited. Did not plan to buy on my test drive but got the car I wanted and fair Value price. Finance Manager gave me straight and accurate information. Best car buying experience.

SkRuBzErO

25 de mar. de 2016

Even though i did not purchase a car here, the experience was very relaxed. I felt no pressure and deals were very easy to negotiate. I was greeted imediately upon parking my vehicle, which typically i have to walk around and ask for help. He almost had me purchase a vehicle the day i stepped in there, the deal was that great!! I highly recommend this place due to the professionalism i have seen here.

Larry1187

24 de mar. de 2016

A true pleasure working with Mark Minter. I felt we both got a good, fair deal and I was pleasantly surprised that the financing offered by Subaru was lower than my local credit union. Really like the car!!!!!!!!

Kimmie123

21 de mar. de 2016

The entire process of buying my first car was enjoyable. Frank was eager to help me find the car that best fit me and get the great deal that I did. I am very greatful. I also have to give a shout out to Ryan. Who helped me when I was was nervous to drive a manual for the first time in years. After I closed the deal, he took the time to give me a small refresher course and was nothing but absolutely kind. I want to also say thank you to Phil. You're great.

crwilson6

20 de mar. de 2016

Josh Strickland was our sales associate, very knowledgeable and pleasant buy not pushy at all. I contacted him via email, and unlike other dealerships the 3 cars he quoted were not all already sold, so very honest. He had two cars ready to test drive when we arrived, was helpful but not at all pushy. The next day I called to say I wanted to buy the car, he took my credit app over the phone and it was approved in 2 minutes I think (maybe that was Chase's excellent service too). When we arrived at the dealership the car was being washed. Our financing manager was Phil Porter and he was very pleasant and helpful, again knowledgeable but not pushy in any way. I think the whole process including a full tank of gas was under an hour. I had read reviews on 6 different models, tons of Jacksonville dealerships and I think the Subaru Legacy was just the best choice. I even called service departments and Subaru again was just so helpful and pleasant. The Legacy has a very smooth drive even compared to my old BMW convertible, nice features, great price. I've bought probably 10 cars in my lifetime and this was one of the best experiences,

Kayla Dolphin-Greer

20 de mar. de 2016

Jerry was patient with me and my family to make sure I got the right car. He answered all of our questions kindly and I never felt pressured. I would definitely go back! Excited to make new memories with my Subaru!

Brian Pakutz

20 de mar. de 2016

Frank was really friendly and never pushy. He found me a car that fit in to my budget, and was very knowledgeable. Thank you, Frank!!!!

Mdrathburn

19 de mar. de 2016

Contacted them for a price on a 2016 BRZ. Michael got back to me quickly with a great price and was excellent at answering all the questions I threw at him. He and Phil in finance treated me like they really valued my business and made the buying experience as painless as can be. I would highly recommend this dealership to anyone looking for a Subaru. Good prices and huge inventory,

New WRX Owner

18 de mar. de 2016

Mark literally spent the day with us when we wanted to look at and finally purchase a WRX. His knowledge and expertise in the Subaru market are outstanding. He got the best deal we could get locally and even saved us money on financing since we originally wanted to finance through our bank. After the purchase was finished, he took extra time and went over every feature of the car from the tech to the care and maintenance, and how to break in the new motor. He then followed us to the gas station to top off the gas tank for us since we had taken a substantial test drive. Thanks Mark for your thorough explanations and ultimately great buying experience.

Cvo1562

18 de mar. de 2016

Felt very confortable since i walked inside dealership welcomed in by ryan smooth deal no preshure ryan was super nice with my whole family we will keep coming back here we where treated by every body like family thank you all

Kathy456

18 de mar. de 2016

Professional, responsive, no significant pressure. Had a large inventory including the exact model, color, options I wanted. Gave me a great price. Allowed me to drive several cars that I was considering.

Marcia12

17 de mar. de 2016

Excellent service, fast and friendly. The best price compared to other dealers. Highly recommend to others to check out this dealer Subaru vehicles. Purchased an outback and I love it!!!

HappyGirl

17 de mar. de 2016

I can't say enough good things about both Frank Woods, the salesman with whom we worked, and Subaru of Jacksonville. They were both first-rate and deserve A++. I have always dreaded car-shopping but this experience was pleasant, interesting and successful! First of all, we were given clear and understandable information about the car and the purchasing process and at no point felt any type of "sales pressure"--a welcome relief. I also felt that Frank wanted us to have the car that best met our needs and he was both patient and helpful in showing us different options. He demonstrated important features of the car in the test drive--especially those related to safety-- and I was totally comfortable in driving the car myself. Deciding to buy the Outback was an easy and enjoyable experience.When we moved into the purchasing phase, Frank worked with other staff to facilitate the process and I was impressed with the way staff members worked together to meet our needs. They also went the extra mile to get the car color I wanted which was not on the lot. Frank actually drove to Georgia to pick up the car and take it to the dealership to get it ready for us. In a day or so, he called to say the car was ready and offered to come and drive me to the dealership. I was delighted with the car, the quick response in getting it to us and and all the courtesies that had been extended to us throughout the process.I can say without hesitation or qualification that I would recommend both Frank Woods and Subaru of Jacksonville to anyone who needs a car and wants to avoid the "sales pressure" so connected with car dealerships. It is a pleasure to extend our sincere thanks and appreciation to everyone involved.

TerriS.

16 de mar. de 2016

My first experience with Subaru of Jacksonville was when I traded in (Subaru) and bought a new 2012 Subaru Outback. When the 2016 Subaru Outback came out with all the new safety features, I traded my 2012 for my Fabulous new Outback. Both times I dealt with Juan and he was very friendly and knowledgeable. I know that I can call Juan with any questions anytime and he will always help. Thanks for all your help Juan.

Still looking

15 de mar. de 2016

I am looking for a particular car and color. These people have been very helpful in helping me find what I want.

jasonwhite13

14 de mar. de 2016

This is the second used car I've purchased from Subaru of Jacksonville. The first one, back in 2006, was a used Subaru and the experience couldn't have been finer. Last week, I took the same Subaru and traded it in on another used car. This time a Volkswagen. They gave me top trade value, a great salesman, and no-pressure attitude that I greatly appreciate. Thank you Subaru of Jacksonville!

Emmagirl51

9 de mar. de 2016

I started looking and within a couple days was able to make a good decision to buy a new Subaru. I haven't owned a Subaru before but was pleasantly pleased with the vehicles after reading the Best Choices for 2016 by US News and Report. My new Forrester went home with me yesterday. What a surprise when my dealer set me up with all the extras for this non-techy person. Thank for everything Juan. I have you on speed-dial...call Juan.

WRXfanJax

9 de mar. de 2016

I recently traded in and leased a new WRX at Subaru of Jacksonville. I worked with Jerry Johnson who was knowledgeable of the car's features and functions. I was looking for a base model WRX when I came in but they can be so hard to find. I asked Jerry to show me the premium model and get a feel for the ride. He was very accommodating and I felt no pressure at any point during the process. Despite the version difference, Jerry was able to make the price work and I drove out that evening in a shiny new WRX. The paperwork was fast and easy and Jerry worked to make sure I the wait was as short as possible while the car was pristine by the time I drove it home. Thanks so much for getting me into the car I have long wanted to drive!

subaru sharyn

6 de mar. de 2016

My husband did a lot of research on the new Subaru's. He suggested we look at Subaru of Jacksonville as they came highly recommended, Mark Minter in particular.I was leaving for Italy so timing was important. Mark found the car I wanted. I couldn't be HAPPIER!Thanks Mark.Sharyn K. Marvin

Crygier

5 de mar. de 2016

We've been customers for 8 years and LOVE Subaru of Jacksonville!! The staff is like family and they KNOW us!! We were in need of a car for our daughter - something reliable and safe! They called us today saying they'd found the perfect car - and they had!! We bought it today and they wrapped it in balloons for us to bring our 16 yr old to be presented with her first car!! Truly like family - love these people !!!!

m4banger

5 de mar. de 2016

This is my second Subaru Outback and I have dealt with Sabino Martinez both times he takes as much time as required answered all my questions to my satisfaction. Price paid was fair and no him-hawing around. Their Service and Parts Departments have been great to work with.

blong2786

4 de mar. de 2016

When I first contacted Juan Hernandez, I told him what I was looking for. He was very informative and easy to talk to. I then told him that it would be around the time I got my income tax to get a car. He understood and sent all his information to my email. When the time was ready I was looking online and found the car that I wanted. The car was located at Subaru of Jacksonville, and because of Juan's great personality and educational he was, I remembered that he sent his information to my email. When I contacted Juan he still remembered talking to me!!! That was impressive, because I first spoke to him about 2 months ago. It really made me feel that I was important. When I contacted him about the car he knew everything there was about the car I was looking at. He asked me to come down to the dealership. I went down there, where I was greeted like I was part of his family. He offered me a drink, and we talked for a min about life in general. When we started on the business side of things I felt very comfortable at that point. I ended buying the car, so all in all the experience was great!!! Juan Hernandez is the one who made my experience that way. I am a type of person that if I get treated right, I will always go back. When the time comes, I will go back to Juan for another car. Thank you for the best customer service Juan!!! It was greatly appreciated. I will be referring my family and friends to go to Subaru of Jacksonville to go see Juan for their next car!

papac

3 de mar. de 2016

Came in to buy a Forester and Jerry Johnson was excellent, we also purchased an Outback from him for my wife last year. He went out of his way to obtain the vehicle in the color I wanted.

LarryH

2 de mar. de 2016

Frank Woods did a great job - answered questions but was not pushy, very knowledgeable. I thought I wanted a Forester, after a few questions I was sure of it. Buying a car is not fun, but Frank made it as enjoyable as possible. Also Anita Clarkson did a great job in the finance/extended warranty. I was not going to get an extended warranty but she had her facts together so well I purchased the warranty.

pc2016

29 de feb. de 2016

Frank Woods at Subaru of Jax is a real customer advocate. Frank's knowledge of the Subaru product line is impressive-features, tech, safety, value....

DennisPaulette

29 de feb. de 2016

Our salesman Kimberly Schneid was outstanding ..we live in Ga and was on vacation and decided to trade up due to a bad deal in Ga. Ryan Monro helped us make this deal. This dealership is A one and we highly recommend to anyone. We are happy with our loaded Outback, Phil Porter Jr was a great finance man too Dennis Israeland Paulette CainCornelia GA

kwatson

28 de feb. de 2016

Josh Strickland was a great salesman. He is very personable and easy to talk to. He made it a very stress free car buying experience. I would highly recommend seeing Josh and going to Subaru of Jacksonville for any car purchases. Everyone on staff was very professional and friendly. I will be coming back to see Josh for any future car purchases.

pkillingsworth

28 de feb. de 2016

My salesperson Sabino worked very hard to get me a good deal, he was great! Anita in finance made everything go so smoothly, easiest car closing I have ever experienced.

Mavis & Cletus

27 de feb. de 2016

Everyone we met was friendly and professional. The whole experience was stress free. We will definitely visit this dealership again in the future. Normally, my husband handles anything to do with our autos, but I would feel comfortable going there by myself and know I would be treated extremely well and fair. We did not have to spend the entire day at the dealership like we have in the past, very efficient.

Froggy

25 de feb. de 2016

Purchased 2009 Forester and Jerry Johnson our salesman was professional and took care of a few minor problems and was willing to answer any and all questions. He showed is interest in building customer long lasting relationship. Other people at dealership we dealt with were also accommodating and friendly. Never a hint of pushy, unconcerned attitude that is typical of most dealers I dealt with in the past.Would I recommend Subaru of Jacksonville? Absolutely.Would I deal with Subaru of Jacksonville again? Absolutely.

MiamiSubi

23 de feb. de 2016

We loved the smooth buying of our new Forester. Jerry was exceptional, how we wish everything in life was this smooth and easy. He gave us the best price for our Forester 2.0 Touring, found it and reserved it for us. This car is unavailable anywhere in or near Miami, in the color and package we wanted. So we flew in from Miami on Valentine's Day and Jerry and his lovely wife picked us up at the airport, we had a wonderful breakfast and then to see our new Subi, the Forester! No hassles, no back and forth, it was just very simple. Jerry was available to answer all of our questions before the sale, he understood exactly what we wanted, and we bought the car we dreamed of. What an awesome employee. Once we were there, Anita helped my hubby complete the financial paperwork, also very helpful. This is like long lost friends, Jerry even asked us to text him when we made it to Miami to make sure we had arrived safely. We love our new Forester and only wish your dealer was closer to us in Miami.

Retired

23 de feb. de 2016

The staff at Subaru of Jacksonville were outstanding! Mark Minter, the Internet Sales Manager and Anita Clarkson in Finance made our experience so easy and seamless. Would not go anywhere else to get a new car!

VicinJax

21 de feb. de 2016

The people are honest and straight forward. They have always given me a great deal without haggling or playing games. They make car buying a pleasure instead of a chore !

hprofetto

19 de feb. de 2016

i had a WONDERFUL experience at Subaru of Jacksonville! This was my first vehicle to research , test , and be picky about EVERYTHING I wanted from an SUV. My sales rep Brent Andrus focused in on the aspects I was most concerned about ( eco friendly/mileage, AWD, cost friendly) and gave me many options that fit my requests. As I took my time to research , debate, analyze, and try to talk myself out of the obvious best choice (a Subaru), he was very patient with me , not pushy or demanding, and very considerate of my need to break things down to the smallest detail. Ultimately, after 2 weeks of going back and forth, I went back to see Brent and purchase my dream adventure truck, the 2016 Forester premium. All parties involved to get the financing, paperwork, insurance etc were pleasant to work with. It was just an ideal situation for my first big purchase and I couldn't have asked for a better sales rep and dealership to work with.

danielle92204

18 de feb. de 2016

We just purchased our 2nd Forster from this location. I have been so pleased with the service and SUV we decided to go back, Juan is a no pressure sales guy and so glad we got to work with him again.

Churdle

17 de feb. de 2016

Never have I walked in with a walk out number in my head, and gotten that number first time! From our salesman, to the facility, to the credit manager; all aspects of this dealership are firstrate

one,two subaru

15 de feb. de 2016

Our son has had two Subarus. We couldn't get him to hush up about them. He came home over Christmas and since our suv had nearly 100,000 miles on it, he got to talking about needing to trading our '07 for a Subaru. He took his mother to the Subaru dealership on Atlantic Bld. where he bought his first Subaru in 2014. She test drove an 2016 Outback-----and she loved it! They came by home and were all excited about it. So we went back to the dealership and met Brandon Tamayo who took us through all things about the Outback. We did the paperwork, financing and all. Then Brandon sat us down in the Outback with the book and went over everything about it. He really knows Subarus. He was very professional and at the same time very personable. Our next vehicle will be a Subaru!

grey lady

14 de feb. de 2016

Good prices, no hard pressure sales, friendly salesman and finance officer. One of the easiest car purchases I've ever had. Would recommend to anyone searching for a car.

SM

13 de feb. de 2016

I just purchased Toyota Corolla from Subaru of Jacksonville and had an excellent experience with all employees but specifically with Frank Woods. He helped my husband and I with the whole process giving us all information we needed but in easygoing manner and without feeling of any pressure that we must buy the car or any other services they were offering. We rarely had such a pleasant experience before.It is usually a hassle and great annoyance going through car shopping. Thank you Frank, we will make sure to recommend you to all our friends when they decide to buy a new car. Sanja

cargirl124

11 de feb. de 2016

I had an excellent experience leasing my Subaru through Subaru of Jacksonville. I couldn't believe how easy the process was. Specifically, Michael took great care of me. From the moment he called through the signing of the documents it was a pleasure. Definitely consider Subaru of Jacksonville and ask for Michael. A++++++

Sally

10 de feb. de 2016

Great experience! Not the anxiety provoking experience I anticipated! They gave me a very fair price for my trade in! Very nice and Jerry Johnson was just the best!

bae

10 de feb. de 2016

I just purchased my fourth Subaru from Subaru of Jacksonville. I am so pleased with this dealership and their products that I continue to go back to them every time I am ready to trade. I also have used the same salesman each time (Jerry Johnson) because I know he will be helpful and honest. I don't get an ulcer when buying from Subaru of Jacksonville because there are no high pressure tactics - they are straight forward and honest.

Susan

5 de feb. de 2016

Buying our new Subaru was a pleasant experience. The salesman, Brent Andrus, was very helpful - not pushy, but answered our questions. Phil took care of getting the title work done in Maine, which was helpful to us too. The other workers in the dealership were very friendly.

CDad1

5 de feb. de 2016

We love Subaru so when we wanted to trade in our Outback we knew we wanted another Outback. Brandon Tamayo worked with us. We never felt pressured. He pointed out all the updated features on the car. All in all a positive experience.

lovemyforester

4 de feb. de 2016

Josh Strickland was very calm and courteous. I never felt pressured. He allowed me to take as much time as I needed to make my final decision.

GerryM

2 de feb. de 2016

I am extremely pleased and satisfied with the entire process of purchasing my new 2016 WRX Limited! Frank Woods was an awesome sales rep! I pretty much knew what I wanted but Frank still took me on a test drive and pointed out various equipment and features on the vehicle. He made the entire process from ordering the car all the way though pick-up easy and seamless Keeping in constant contact with me regarding when my car would arrive and updating the ETA... and he was right on the money! He also spent a good deal of time showing me all the cool features my new car has, I almost didn't even have to read the hugh manual!I'd also like to send a shout out to Anita in the Finance department, who breezed me through the paperwork process like the pro she is! Her help in selecting the right service agreement and add-ons was great! Usually that's a confusing part of the transaction but she made it super easy and explained each document as we went along.I will recommend Frank to anyone looking for a new vehicle and will definitely shop here again. Thanks Frank and Anita!Gerry MasonGeneral ManagerVino Volo JAX

semperfi76

1 de feb. de 2016

very pleased with Frank Wood handling of my new car purchase pleased with the price Frank did everything he said he would; I would shop there again!!!

Lola O

1 de feb. de 2016

I would like to say thank you to the sales personnel at Subaru of JAX for taking time to help me on my search for a new car. My experience at the dealership was awesome. These is my 3rd Subaru Forester, and it's my second time at the JAX Subaru. I'm very grateful to Kimberly, Jerry and Anita for excellent customer service!!

herb621

31 de ene. de 2016

Mark Minter was our salesman, he was knowledgeable about the specifics about the vehicle and able to explain the features and warranties, very easy going low pressure.

Jenposkey

31 de ene. de 2016

Bruce was the highlight of my experience. We even ate lunch which was convenient since we were not from there! I will certainly go back if ever needed!

J. Wicker

28 de ene. de 2016

Dealing wth SOJ is a good experience. It is low pressure fair pricing dealership. There service department is good after the sale as well. I have purchased three vehicles from them and each experience was like the last. It is a well run family business. I would recommend them.

Pleased in Jacksonville

28 de ene. de 2016

We were very pleased with the service and attention we received at Jacksonville Subaru. Sabino Martinez worked with us and enabled us to buy the car we wanted at a fair price. Everyone there was friendly and helpful. We visited another dealer but came back to this dealer and were able to purchase the Subaru we wanted.

LP St Augustine

27 de ene. de 2016

I was treated with respect and felt there were no games played. As a single woman this was extremely important to me. I have walked out of dealerships that play the car-buying games but enjoyed working with Jerry and Juan. Everyone was professional and worked hard to get the price for my trade and the new car to where I needed it to be.

ConvertibleGal

27 de ene. de 2016

Mark Minter and Anita Clarkson made my car buying experience the best ever. They went above and beyond. I walked in and out in a matter of 2 hours with the keys to my brand new car. I highly recommend this dealer!

Subaru Forester = Happy Driver

27 de ene. de 2016

Subaru of Jacksonville had a great selection of Foresters to choose from and the sales experience with Kimberly Schneid & Daniel Kane exceeded our expectations. Kimberly was professional and informative without being pushy or inauthentic. I appreciated that she was able to work with me and my husband to choose and negotiate our new vehicle and we would recommend her and this dealer to our friends and family.

Satisfied in Savannah

25 de ene. de 2016

New to Subaru and saw the Outback online in Jacksonville and drove to check it out...impressed with car and dealership. Outstanding dealership and staff. Decided to buy the Outback...straight forward deal from the start, fair with no "game playing". Very pleasant experience and more than pleased with the purchase of the Outback.Satisfied in Savannah GA

Happy Mom

20 de ene. de 2016

Subaru of Jacksonville employs a "family" of down-to-earth, friendly professionals who want to help you attain your goal for the day-- to score a new car! There are no mind games and methods of intimidation, pressure, or manipulation that I have experienced at other car dealerships in Jacksonville. My daughter and I made an appointment to see Mark Minter. When we arrived Mark was finishing up with another customer so a friendly lady (sorry I forget her name) helped us until Mark was ready and the lady turned us over to him. There were no buzzards fighting over us. Mark was helpful and knowledgeable... and patient with husband's constant phone calls to us! My daughter pretty much knew what she wanted and when it came time to do the financing our loan was rejected because of my low credit score (due to our business suffering in the recession). But Anita Clarkson, the financing specialist, saved the day. She suggested my daughter lease a car. I have heard horror stories about leasing and was not down with it at all. But Anita, in her very sweet way, explained how leasing from Subaru was not a bad thing, and could actually help me rebuild my credit as my daughter's cosigner. She recommended to her own children and nieces and nephews to cosign. Since everyone wants the best for their kids and relatives I believed this could be the good option she assured me it was. And now my daughter is driving a new Subaru to work and back, college and back, and relieved her old clunker has been retired! Thank you, Mark and Anita!

Brandy C.

19 de ene. de 2016

I had never owned a Subaru, but was really interested in a late model used Forester. I went to another dealership in the area that had one, but I really felt like they didn't want to sell it to me! They wouldn't let me drive it or give me a price. Instead, they told me that it would be more expensive than a new Subaru and had me drive a new model. I emailed Josh Strickland about a used model at SOJax that evening and met with Juan Hernandez the next day to drive it. It was a great experience! Juan spent lots of time with me showing me all the features of the Forester I went to see and helped me decide between the Forester and Outback based on my comfort and needs. I was completely happy with the price of the vehicle that Josh helped arrange through the internet service and all of the financing and paperwork was smooth and pleasant with Anita. I especially liked that she was able to arrange financing through Vystar from the dealership.

claype

16 de ene. de 2016

Jerry was truly exceptional. This is a great dealership with a great staff. There was never any pressure to buy and the negotiation process went great. This is the second vehicle I have purchased from Subaru of Jacksonville, both used and neither were Subaru's. Anita was extremely knowledgeable and fast, she had everything ready to go and the process was just as pleasant as the previous. Again, there was never any pressure to purchase any addons, but the options were made available.From start to finish I was on the property for about 3 hours, including test drive, negotiation and finance.The people are what really make this a great dealership. It didn't feel like a typical sales process.

ALICE PARKER

15 de ene. de 2016

PURCHASED A NEW OUTBACK AND COULD NOT BE HAPPIER WITH THE PROCESS FROM BEGINNING TO END. OUR SALES PERSON, JERRY JOHNSON WAS RECOMMENDED BY A RELATIVE. TALKING TO JERRY IS LIKE TALKING TO A FRIEND. HE WAS VERY KNOWLEDGEABLE AND HAS CONTINUED TO TOUCH BASE WITH US TO MAKE SURE WE ARE USING ALL OPTIONS THAT OUR NEW VEHICLE HAS TO OFFER. WE. VERY HAPPY CUSTOMER!

Alessandra Z.

12 de ene. de 2016

I was looking for a used 2015 Subaru Forester and had gone to two other places that fell short in both the experience of the purchase and the product offered. Frank Woods was not only a kind and funny salesperson, he was also incredibly knowledgeable on all things Subaru related. He answered all my questions and those of my car fanatic husband! The team at Subaru of Jacksonville stayed late for us to help close the deal on the car and not at one point did we feel rushed or that we were being pressured into buying. I could not be happier with our experience with Frank, Phil the financier, and the rest of the crew. They were also helpful and supportive of our military background giving us the best prices we could have hoped for! Thank you Subaru of Jax! You all rock and I look forward to servicing my car with your company!

newcar2016

11 de ene. de 2016

This car purchase was truly exceptional. ..there was no going from salesman to manager to another etc...the price was fair and the purchase process was ever so quick and easy...love it!

Bob 9590

11 de ene. de 2016

They were very busy the day I was there as it was between Christmas and New Year's and yet I felt very well attended to by my sales person, Jerry Johnson. He was patient, let me drive two different model vehicles and was not pushy. Since they were so busy, the transaction took longer than expected and was impressed when the owner of the dealership personally apologized to me for the wait. All were very professional yet personable.

Dcrum1022

10 de ene. de 2016

I started working with Juan Hernandez online after messaging the dealership through the auto trader app. We talked about what car model I was intrested in and what he had available. I told him I specifically wanted a Subaru BRZ Limited with manual Trans. About a month later they had one in stock and sent me pictures of the car to my phone. He text me and let me know when the car was ready and I came down and fell in love. It was a great experience dealing with Juan and the Finance Manager, I felt confident leaving knowing I got a great deal.

K1500MS

7 de ene. de 2016

I already had the Subaru brand picked as my next vehicle. I had already made a visit to introduce myself to Jerry Johnson and told him I would be back in 2016 to make a purchase. I did not plan for my vehicle that was 14 years old to develop serious ignition issues overnight. After trying an easy fix I still had issues which prompted me to call Jerry to let him know I was on my way to see him. I arrived with my limping car with my wife trailing me all the way for my safety since my car could not go over 50 MPH. I was not comfortable not having my finance not already in place to purchase but for some reason I was not worried about it. Jerry took his time with me explaining and showing all the differences of the models of the Forester line to me and my wife. I finally picked the Forester that fit what I was looking for and closed the deal. Financing was not stressful or tricky instead rather smooth. Everything went so well my wife inquired about trading her vehicle in to make it a double sale for Jerry. I did not realize while I was making my deal my wife had already found the Forester she liked. Just like me, financing went smooth and thanks to Jerry again for making our experience painless and pleasurable. Even though the day was long I still had enough humor in me to repeat the slogan: If you drive a Subaru you will buy a Subaru to the Owner. I think he was impressed with my imitation. But I really do love my Subaru so far as a first time owner and I'm sure my wife feels the same way. We were treated excellent by this dealership and I highly recommend anyone to come out look, and buy at Subaru Of Jacksonville.

Hank

7 de ene. de 2016

Salesman.Jerry Johnson the best! Excellent service. Attentive, well informed, most instructive, very helpful especially since we were from NY State and had to register in NY and they eased the process,. All involved staff top-notch and professional. Smooth as silk.Purchased in January

Penn State Fan

5 de ene. de 2016

We went in for service and left with a great new Outback. We were treated with respect and care from the moment we arrived in the service center with a minor adjustment needed while 760 miles from home. Went out to breakfast and had been so impressed with the organization we went back to shop. We highly recommend them for all your Subaru needs.

James123

5 de ene. de 2016

We looked around for a month deciding on a type of vehicle and test drove Honda, Toyota and Subaru. This dealership was the only one that offered a no pressure sales experience with a sales department that actually support each other. WOW! Even as we returned to Subaru of Jacksonville many times and tried different cars and features they were ready to assist without any pressure. This dealership knows how to develop a long tern relationship.

BeckyO

4 de ene. de 2016

Salesman was extremely knowledgeable about Subaru, friendly and there was pressure to purchase.. Financing process was smooth. Best car buying experience we've ever had.

mtans

3 de ene. de 2016

Subaru of JAX is a nice, clean dealer without a hint of sleaziness. I would shop there again and I would recommend it to my friends. I think I could've gotten a slightly better price at the other place in town but I have the peace of mind that comes with a quality dealer.

3.6R

2 de ene. de 2016

Looked at 3 dealerships and Subaru of jacksonville stood out for service best price, no hidden charges and knowledge of cars. Worth the 1.5 hour drive.

kdp

1 de ene. de 2016

My leased vehicle was coming due and the dreaded car purchase experience was looming. However, contrary to my expectation, Jerry Johnson at Subaru of Jacksonville made the purchase of my new car an enjoyable experience. All my questioned were answered openly and I never felt pressured into any decision I made throughout the process. With Jerry and Anita's calm and patient assistance, I am an excited owner of a new Forester.

DC

1 de ene. de 2016

Polite, courteous and knowledgeable are the words I would use to describe this dealership. A colleague of mine recommended them and I got the same stellar treatment they gave him. I think they have a great product and you can tell they believe in it.

Htally

31 de dic. de 2015

After much fore thought I decided on a Subaru Crosstrek. Tried other dealers but found Juan Hernandez, of Subaru of Jacksonville the most helpful, kind and accomadating. He and Anita made my purchase a smooth experience( which had not always been the case). He and Anita worked hard to get me the exact vehicle I wanted with no hassle. Thank you so much!!

Subarulovers

31 de dic. de 2015

My husband and I had a very relaxed and enjoyable experience at Subaru of Jacksonville. Juan was our dealer and he did not push us into doing anything we weren't comfortable with and helped us work out our monthly payments to fit our budget. The entire time we felt that he was on our side, and that he wanted us to be happy with our car choice and overall experience. He even came in on a Sunday when he was not scheduled to work to show his dedication to our needs. We love our new Subaru Crosstrek, and I definitely recommend that you see Juan at Subaru of Jacksonville.

wrm53

30 de dic. de 2015

This was my fourth new Subaru purchase from Subaru of Jacksonville. Sabino Martinez was my sales representative, as previously. Sabino is extremely knowledgeable of Subaru products and always remembers my purchases, so he knows my requirements. Sabino is one of the reasons I continue to patronize Subaru of Jacksonville, as is Anita Clarkson and Phil Porter. Subaru of Jacksonville is a family owned business (Mr. Porter), and his dedication to his customers and employees is reflected in the way he operates the dealership. The employees enjoy working for and with Mr. Porter, and this relationship translates into a rewarding experience for the customer. I will continue to patronize Subaru of Jacksonville.

Mattbuchanan74

29 de dic. de 2015

I walked into Subaru of Jacksonville and was greeted by Juan. The original sales member I came to see was help another customer. Juan proceeded to make me feel at home and got me in the car I was interested in right away. Off we went on a test drive and the car truly sells its self but Juan fill me in on the information I was looking for. At no time did I feel pressured to make a purchase. I will be back soon to see Juan and get my Subaru. If you want to be treated like family and drive an amazing car go see Juan at Subaru of Jacksonville.

Fullers12

29 de dic. de 2015

Thanks to jerry Johnson for stepping up to plate and handling our car buying needs. Great service, very knowledgeable, and overall a nice guy. We appreciate your time!

shayam patel

28 de dic. de 2015

David was great. helpful and also insightful. Not only did he know the car but the history of the company.(deals with other car companies, how the BRZ was created, etc.) The other employees provided excellent service. Great service

Danny

28 de dic. de 2015

I enjoyed dealing with Frank Woods on my recent purchase of a new Subaru Forrester. He followed up on all of my questions in a very professional manner. The entire process of buying a car was great from beginning to end with Frank!

Gtxts1000

28 de dic. de 2015

Sabino provided an excellent service and clarify all my questions regarding the new Subaru Crosstrek 2016 specially all technical details like panel instrumentation and new features... thank you again Sabino for providing a good service.

Teetee

28 de dic. de 2015

This was my second time getting a car from Subaru. My first time was my very first car and I was nervous, but they made sure I understood everything. This time, after an accident, I came to see Jerry. I'm so happy I did he told me to come back when I was ready and after visiting another lot and being pressured I turned to Subaru. Excellent customer service.

JordanStancil

26 de dic. de 2015

My wife has wanted a Subaru Outback for quite some time. After months of looking around the southeast for the best Outback for her, I found myself at Subaru of Jacksonville. I was lucky enough to have Juan helping me out. He was very upfront, honest, and just wanted to get me in the vehicle I wanted. He didn't try to get me in a vehicle I had no interest in or anything like that. He was respectful and genuine in his approach. I bought it a week before Christmas and Juan even let me borrow a huge bow from their showroom to put on the car when my wife got it on Christmas morning. It was awesome. Overall, it was a great experience and I would highly recommend this dealership and Juan!

cfloyd3

22 de dic. de 2015

Long story short, I had an Outback for several years, loved it with a passion, but my husband wanted me to have a new vehicle and thought a truck would be better for us. So we got a Nissan Frontier as my primary vehicle. After 18 months of driving that truck, I convinced my husband that I wanted to go back to a Subaru. We went to the dealership to look at an Impreza hatchback. Since my kids are grown, I didn't need the space anymore of an Outback, especially since they have morphed into a completely different car from my little LL Bean Limited Edition. However, the space in the back of the Impreza was too small, since we do a fair bit of traveling and need to be able to fit bigger items in the back. Frank had come out and greeted us by this time and suggested we look at a Crosstrek. We checked the cargo space; with the seats down; it was great. Then we took one for a spin and that convinced me that I was back in the car that I should have been in all the time. However, they did not have the Crosstrek with navigation on the lot, but knew one would be arriving within a few weeks, so I gave them a binder for a khaki Crosstrek, which is a color you don't see very often. Within a week, my new car arrived, and once again, Frank made it a very easy process to trade in the truck. He was a great salesperson; I hesitate to call him a "sales" person, since there was absolutely no pressure, just lots of good information on his part about which Subaru would be the best fit for me. Anita in Financing helped me with the warranty extension, and I wrote them a check for the balance ( I really don't like having a monthly car payment) and I was on my way. I bought my Outback from this same dealership in 2008, and that was also a great experience. I highly recommend them; ask for Frank when you get there. It was just a great experience all the way around!

jags90

21 de dic. de 2015

I have always heard how people were amazed with there Subaru. Also i heard how long they last. So i decided to give them a try. My mom and I went to Subaru of Jacksonville and we were greeted by Josh. He treated us with respect and listened to what I was looking for in the car. Originally I wanted the outback due to my size. After seeing the price i knew i couldn't afford it. Josh recommended looking at the crosstrek. After seeing it for the first time i fell in love with it. So we went with that but had to build and order it since i hate sunroofs! Took a couple of months but it finally came! I'm so glad i chose Subaru over Mitsubishi. I will from now only buy Subaru's from josh! He went above and beyond to help us out.

JJ

21 de dic. de 2015

This is my first Subaru purchase. I worked with Josh Strickland while buying a Subaru Outback. He provided an excellent customer service. Also, the dealership is great. Unlike almost all other places, I did not sense any pressure to sell me the car. Another great thing, which one might expect to be the norm, is there is no other hidden fees. The cost structure is simple and straight forward: a) price of the car, b) destination fee, c) tag d) tax. No pressure to even sell additional warranty or other stuff. At many other dealers, Subaru and others, they add package fee, this and that and they try to add in the whole world.

MB

20 de dic. de 2015

Frank was friendly, did not pressure me at all during the lease process, very pleasant experience overall. I would definitely lease from him and this dealership again.

htimm

20 de dic. de 2015

We bought a 2016 Outback earlier this year and then traded in a 2015 Nissan on a leased 2016 Outback. Dave Dombrowski was our salesman for both purchases and was a tremendous help in helping find what was best for us. In 2002 we had bought a Subaru Forester up in Cleveland Ohio and when we moved down here in 2004 Subaru of Jacksonville treated us just as if we had purchased the vehicle here. When we traded in the Forester for the Nissan we realized we made a mistake when we bought the Outback and even though we took a loss on the depreciation on the Nissan we don't regret it a momemt. Thanks Dave for all your help!

maryi

20 de dic. de 2015

WE HAD A GREAT EXPERIENCE AT SUBARU OF JACKSONVILLE BRENT ANDRUS WAS VERY KNOWLEDGEABLE ABOUT THE CARS. HE WAS VERY HELPFUL AND VERY SUPPORTIVE OF OUR NEEDS. FINANCING WAS VERY EASY.

forester

19 de dic. de 2015

This is our second car in 6 months and it is a pleasure to be a part of the commitment that these folks have for their customers.

KathyKx3

18 de dic. de 2015

I am in the process of making a decision about a new car purchase and am particularly interested in Subaru. My daughter is alive because her Subaru saved her in a catastrophic car accident caused by a distracted driver. I know these cars are safe. In any case, Brent Andrus was helpful, knowledgeable, and very informative. I haven't yet made a purchase, but believe that if I decide on Subaru, I will go back to Brent.

terryhood

17 de dic. de 2015

Great Salesman - Jerry Johnson - Was very informative, helpful, easy to deal with and just a good, friendly salesman. We were very lucky to have Jerry help us.Great Price - Did quite a bit of research and calling to other Subaru dealerships. Got a great deal that beat all others.Great Car - So far the car is just what we hoped it would be.

justplainfred

16 de dic. de 2015

Dave Dombrowski was very knowledgable answered all my questions and most important he gave me an excellent price with my trade-in. No xxxxxxxxxxxx around and did not waste any time getting to the price. He also had a great obstacle course to test drive the car of my choice and gave my reference a monetary bonus.

aGermanPooka

16 de dic. de 2015

David Dombrowski gave extraordinary help. I originally came in for information and was very iffy about a new car because the whole experience seemed extremely daunting. David made the total experience smooth and enjoyable! I went in with a unreliable Chevy Cruze, and came out with an unbelievably awesome 2016 Subaru Impreza WRX for such an sweet price and APR. And also, Anita is pretty awesome too!

jlgilbert

15 de dic. de 2015

David Dombrowski at Subaru of Jacksonville was extremely helpful! The entire car buying process went smoothly and quickly. I felt valued and appreciated and was able to leave feeling wonderful about my new purchase. Thank you!

specialk9559

15 de dic. de 2015

Best car buying experience I have ever had. David was a pleasure to work with. He had everything in order. I was in and out in under a hour. Definitely recommend!

cooper11

14 de dic. de 2015

I was pleasantly surprised to see the selection online for Subaru of Jacksonville because my local Subaru dealer is smaller and almost always sold the outbacks before they even got to the lot. I reached out for assistance and was greeted by a pleasant lady who answered all of my questions and took care of my needs. There was some back and forth over the phone and via email because i live in South Carolina and all seemed well. After not hearing from the dealer for a couple days, i reached out to see what was going on and was ignored. I forgot to mention that I went as far as to put a deposit on a specific vehicle that they had so that it wouldn't be sold before i made my final decision. I look to find that my deposit had beed refunded with no reason why, no phone call or email about anymore information. Finally i got a hold of the lady i had been in contact with and she explained to me that because i had i little bit less than perfect credit that i needed way more than i was willing to put down as a down payment. I tried to finalize it there and move onward but i was giving yet another false hope with more lies and a "i will get back to you" It's three days later and i haven't heard anything back from anyone.Their loss, because i picked up a brand new outback at my local dealer that actually went above and beyond to get it from a dealer in Virginia. I guess next time i will consider my local dealer first instead of looking elsewhere.

powell05

14 de dic. de 2015

Mark Minter at Subaru of Jacksonville was a well-informed, super helpful sales person. I initiated buying my second Subaru Outback online and had a quick response from Mark. He worked with me remotely as I live in Tallahassee, Florida and had everything ready once we closed the deal and I made the drive over to Jacksonville. Even though I already owned a 2011 Subaru Outback, he made sure he took me for a test drive and spent time going over all the new feature in the car. I really appreciated the time he spent with me as it saved me having to go thru manuals just to get started with the new technology. If you're looking to buy a new car, please consider with with Mark. He doesn't pressure you in anyway and will go the extra mile to be sure you are happy with the deal and your new car. A very pleasant experience! Anita Clarkson in the Finance Department also did a stellar job with all the paperwork and explaining the warranties...she couldn't be more friendly and was so knowledgeable about the process. Great person to have working for you!

kenny007

14 de dic. de 2015

Frank knew his product and went the extra mile in explaining it. I never felt pressured in any way. I love my new Forrester. Thanks Frank.

subarugirl

12 de dic. de 2015

Our sales person, Brandon, was well informed and listened to our needs. He helped us choose the right model without making us feel pressured in any way. We liked the help that the finance person, Anita, gave us and drove away feeling happy with our choice.

Love my Subaru!

12 de dic. de 2015

Great experience. I do not like looking for a new car but I never felt pressure from my sales person. He was very friendly, answered all my questions and showed me the type of car I was looking for. Did not try to "up sell" me! Anita in financing was great too.

Traveler

11 de dic. de 2015

Juan Hernandez was our sales agent and was helpful in every way. Everything about our experience was positive. Juan goes out of his way to serve the customer.

Subaruguy

11 de dic. de 2015

Friendly, courteous, informative. Great selection to test drive. Will be back. Definitely a major contender. Worth a look. Ask for Ryan. No pressure, just many choices.

Forester man

11 de dic. de 2015

After researching and comparing suggested factory invoice estimates, Subaru of Jacksonville honored my Price Report estimate for a 2016 Subaru Forester. In addition, I traded in my previous Subaru Forester which they had maintenanced since 2004. During the transaction, Josh Strickland was courteous, informative, avoided any pressure tactics and later helped facilitate my tag renewal as well. He reinforced my history of positive dealings with the dealership over the past 11 years.

VB

9 de dic. de 2015

I recently leased a WRX from this dealership. Frank was great and very helpful. I got a great deal and am very satisfied with my experience. Unlike other dealerships I have been to, there was no pressure or games played.

RGR175

9 de dic. de 2015

I recently traded in my truck for a new 2016 WRX STI, and the customer service I received was first class. David was straight forward and presented a great deal without any hassling. This dealership also has benefits for military members. I highly recommend Subaru of Jacksonville, and ask for David you will not regret it!

chaos1911a1atgmail.com

9 de dic. de 2015

Very pleasant experience, as car buying goes. Brandon was very accommodating and thorough. I felt no pressure to buy, despite going multiple times to ensure the vehicle was the one I wanted. Everyone answered any question I had. Actual buying day went smoothly.

mandk

8 de dic. de 2015

My husband and I purchased our new Outback here last weekend and traded in our older Impreza. The customer service was excellent and the process seemed seamless. Kimberly was the representative who helped us and her efforts were greatly appreciated! We will definitely rely on Subaru of Jacksonville for future service appointments and any future car purchases. We highly recommend this business!

mainegirlmeg

8 de dic. de 2015

I went to this dealership with my heart set on buying a used Subaru. I was greeted by the Manager Ken and he had Jerry help me. Jerry was very experienced, calm and was willing to explain things sometimes multiple times so that I understood everything he was saying. He took great care of me. I felt i had been a member of the Subaru family for a long time. I would more than recommend this dealership. You will not be disappointed.

julio12345

7 de dic. de 2015

I have dealt with a many dealerships but none have taken care me like Subaru of Jacksonville. They were friendly and I wasted no time on getting a great deal on a brand new car.

Rellik904

7 de dic. de 2015

Just bought my new BRZ and felt extremely comfortable doing so. They help me find the right deal and not pushed me into something I wasn't interested in. Have driven many Subaru's and I'm glad I could finally own one.

MCO

6 de dic. de 2015

Loved the Outback Limited! Bruce Holmes was knowledgeable, pleasant, and definitely not at all pushy. We went into the dealership looking, and bought a car!

leedevan

6 de dic. de 2015

I recently just went and bought my first car - a Subaru Crosstrek. Everyone was SO friendly and made me feel at ease with the process. I felt like Frank really cared about me getting the car I dreamed of in the most helpful manner, and no one played games. I would definitely recommend!!!

Decade09

4 de dic. de 2015

I moved into Jacksonville, Florida not too longer ago with little experience with cars. Someone wanted to help me out finding a car and didn't know who to contact at first. Then, we came in contact with Sabino. Sabino has been a great help in telling us what we need to know about the suv cross trekker. He gave great advice on how to get a handle on the suv. For first time car owners, Sabino is the guy to talk to. Keep up the great work!

Cobus1

4 de dic. de 2015

SOJax is the best car dealer around. They don't play games and are only there to help you get the car or your dreams. So thanks again SOJax and David Dombrowski, this not my first and definetly not my last.

woodmatt

4 de dic. de 2015

We are from North Carolina, and searched far and wide to find a used Subaru Outback, with mileage under 100,000 miles, and all of the features/colors that my wife liked best. When I first came across the listing online, I liked what I saw right away. I was also comforted by the detail provided in the Carfax report that was readily available on the dealer's website. But I was mostly hesitant about the distance: 475 miles away! So, I fired off an email to Subaru of Jacksonville asking for a few details; it was Saturday evening. Frank Woods, one of the sales staff at Subaru of Jacksonville, responded by email right away, and then called me to answer the questions that I had. We negotiated the price over the phone on Sunday evening. Frank was very helpful, and very quick to get answers throughout our the entire sales process.But the thing that impressed me the most about Subaru of Jacksonville, and Frank, was that they added in a new set of tires, a full maintenance checkup, an oil change, and installed two new drive-shafts; about $1,200 worth of labor and materials. They added in these items, after we negotiated the deal, without changing the price that we negotiated. Frank explained that they wanted our experience with our pre-owned Subaru to get off to a great start. That gesture truly set Subaru of Jacksonville apart for me.We''re very happy with the car. Every detail is just as Frank described if for me. Based upon our experience, I will not hesitate to travel 475 miles to Subaru of Jacksonville to purchase our next Subaru! Thank you so much to Frank Woods, and the rest of the staff at Subaru of Jacksonville!

SuzStory

2 de dic. de 2015

After recently buying a Toyota 4runner I became increasingly unhappy with it and wanted to investigate what had been my first choice vehicle (Subaru Outback). I arrived at the Jacksonville Subaru location and met Jerry, an 18 year veteran of Subaru (and I think an actual veteran too). He educated me on the cars options, differences between the 2015/2016 models and we test drove the vehicle. I appreciated Jerry's attention to detail and ability to demonstrate (with me driving) many of the wonderful Outback features. After some discussion and debate on the trade in - we came to a fair position and IM AM SO HAPPY WITH MY 2016 SUBARU OUTBACK!!! Jerry's knowledge and patience really made a difference in our buying experience and I would recommend him and the dealership highly.

Happy Subaru Owner

1 de dic. de 2015

We had a great buying experience. Jerry was a great sales representative. He went out of his way to ensure we got the Forester we were looking for. He ended up getting it from another dealer for us. The best thing of this experience was there was never any pressure to buy the vehicle. The owner, Phil Porter also went out of his way to say hello to us. Two thumbs up for the dealership

t-p

27 de nov. de 2015

David was very knowledgeable and helpful in helping us find the right for us that fits our budget as well as the features we want. Our experience with Subaru of Jacksonville is by far the best in purchasing a vehicle, no pressure at all and they also have specials for the military.

Bjcr

27 de nov. de 2015

We recently bought an Outback and found the experience at Subaru of Jacksonville to be low key and no pressure. It was a wonderful experience. Our salesman, frank Woods and Josh Strickland, were knowledgeable and helpful. And to top it off we are now driving a great vehicle.

Impreza'd

26 de nov. de 2015

1. I've had 3 sports cars and was looking for something different: comfort and safety.2. I was fortunate to get Bruce Holmes, sales rep. He was knowledgeable and considerate. He listened and thoughtfully guided me through the sales process in a communication style of proactive engagement. He listened to me and did not push. 3. An atmosphere of respectful engagement permeates the dealership.4. The dealership is small; it is not a factory. Employees are consistently engaging and calmly efficient.5. I expected the technological sophistication of Subaru and was very pleasantly surprised by the design features of the Impreza. Design aesthetics have not been a strength of Subaru. It looks like they're doing their homework and are making positive strides with the Impreza.6. I was also attracted to Subaru because of the Boxer engine. My previous car was a Scion FRS with the same engine, co-developed with Toyota. I enjoyed the performance of that car and resulted in me considering Subaru for the first time.7. I am extremely pleased with all aspects of the sales process, especially Bruce Holmes, and look forward to a positive relationship with the dealership and the car.

philcollins1

20 de nov. de 2015

Very happy with my purchase of a used 2012 white Toyota Prius. Frank Woods was very helpful and efficient. Fair price. I would recommend Subaru of Jacksonville and Frank Woods.

Ken K

19 de nov. de 2015

Went online a couple of weeks before purchasing a Subaru to check dealerships in the area and inventories. We saw an Outback we liked and communicated to the Internet Mgr of our intent to purchase in a couple of weeks a model they had in inventory. Jerry Johnson, the manager responded promptly and when we re-connected with him a couple of weeks later when we were ready, he made sure a car of our liking was available to look at and test drive. Everything went smooth throughout the process including excellent explanation of how to use the different features of the auto. Finance piece was easy as we already had that pre-set with our bank --so no issues and very accommodating. Highly recommend

Frank

19 de nov. de 2015

This was my second outback purchase. The process was very easy. The vehicle was ordered and the delivery was made with the estimated time given at both the time of purchase and when it was scheduled for delivery (in fact it came in two days early).

bensalvito

17 de nov. de 2015

My experience with Subaru of Jacksonville was excellent. Our salesperson was able to locate the vehicle we wanted on their lot. We briefly and cordially negotiated a fair price over the phone and we picked up the vehicle the following day. They honored the agreed to price and efficiently processed our paperwork with zero additional surprises. We were driving away in about 1.5 hours. I would definitely recommend Subaru of Jacksonville.

company car

15 de nov. de 2015

No hard sales pitch here. Subaru has a great product, so our sales men confidently and enthusiastically helped us the right car without pressuring us. We love our new Outback.

AnnePSU87

14 de nov. de 2015

I have owned 2 previous Subaru's and wouldn't own another car! Sabino Martinez was an awesome salesman, and he took very good care of me! There is never any pressure from this dealership. I told Sabino when I bought my next Subaru, I would buy it from him. Then one day I came in and said, "today's the day!" I'm a happy Subaru owner! I always take my car to the Service Department, and have been very pleased over the years. They do not rip you off, and give quick quality service!

Lyn123

13 de nov. de 2015

I special ordered a manual shift transmission Forester. Working with Kimberly, Ryan and Phil was a pleasure. Kimberly assisted me in getting through the ordering and kept me updated through the shipping phase of the process. When the car arrived earlier than scheduled, Ryan and Phil assisted me with getting to know my new car and answered any questions I had about operating the car. Phil assisted me with all my financing need. Overall, the dealership worked as a team not only to make it the best car buying experience I have every had but also the most efficient experience. Subaru of Jacksonville is a family run dealership and they treat customers like family. You could not ask for a more enjoyable car buying experience anywhere. Thanks Subaru of Jacksonville.

Faith1994

12 de nov. de 2015

We had an amazing experience at subaru of jacksonville. They asked us exactly what we were looking for in a vehicle and then took their time findind our perfect vehicle. We left with the 2016 forrester and we could not be happier with our decision. They took their time answering all of our questions and made us feel like family. I will refer everyone that I know to subaru of jax.

lovemycar

12 de nov. de 2015

I appreciated how quickly things were done and how well they accommodated children. I purchased the vehicle at a fair price. I would buy a vehicle there again.

Jeanne59

6 de nov. de 2015

We were looking for a new vehicle to replace my 2010 Chrysler Town and Country. I was ready to move back to a smaller vehicle with good front and rear leg room with good safety ratings. I had settled on a Subaru Forester or Outback as my final choices and Subaru of Jacksonville had great inventory. My husband and I were impressed by the knowledge Frank Woods, our salesman, had on all of the models. We sat in a Forester first, but the minute we sat in the Outback we realized it was the vehicle we wanted. Next we had to arrive at an agreeable price. This has always been my least favorite part of the process as most dealerships play the waiting game, hoping to wear you out or down. This was not the case with Frank and the other personnel at Subaru of Jacksonville. Each time he was gone just a few minutes. We quickly reached that agreeable price. The purchase went quickly and Frank carefully went over the car's features so that we felt comfortable on the drive home. We would recommend Subaru of Jacksonville to anyone looking to purchase a new vehicle. They are among the safest on the road, good looking vehicles, very comfortable and quiet and they hold their value well. Ask for Frank!

jae128

6 de nov. de 2015

It was our 2nd subaru purchase from the dealership and Frank Wood was my sales person for both times. Frank is down to earth and very professional and full of information about the Saburu.It was a very satisfying experience again at the Subaru of Jacksonville.

bobby

5 de nov. de 2015

Dealership clean and personnell polite and friendly, free coffee and snacks, not pushy sales people. Juan Hernandez is the best salesman, 2nd car we bought from this dealer because of Juan

JenDaisy81

1 de nov. de 2015

My husband and I had a really tough credit situation since the last year he has had a underemployment issue. He had just gotten a new job that would change our financial situation and improve financial situation and the day he went to sign on his job offer his 1997 Prelude died, as in forever. Luckily it waited until AFTER he signed. We were in a sticky situation. Credit is not good due to setbacks. So as I was looking online we stumbled upon the Subaru of Jacksonville website where it said - we approve everyone (or something like that). So we gave them a call. Less than an hour later we had an approval and Juan pointed us in a direction of a FABULOUS used Subaru Outback that we could get that is perfect for us. HE was there every step of the way and we were signed and on the road in no time. This was the best car buying experience we have had and huge step in a positive direction for the path we are now on. Thank you and I will be back in a year or two to trade in my 2012 Mazda 5 for a new Subaru!

Bpc

1 de nov. de 2015

If you live in our near jacksonville and are considering a subaru then you need to go see David Dombrowski at jacksonville subaru off Atlantic. Not only is he a very pleasant and knowledgable salesperson he understand why you are at a subaru dealer. He knows that you know what you want to drive and that it is his job to make the numbers work so you can leave with your new Subaru. I have bought 8 cars in the last 11 yrs and this was hands down the best experience I have had. You owe it to yourself to go see David!!!

Jaxsubaru

1 de nov. de 2015

I was very pleased with the experience. The many features of the new Subaru Outback were clearly reviewed and explained in a competent and friendly manner.

Subaru2016

31 de oct. de 2015

Very friendly and knowledgeable staff. Brandon was very professional and helped us each step of the way. Great buying experience. Would highly recommend this dealership.

egh

31 de oct. de 2015

When my husband & I started to look for a new car, our first stop was Subaru of Jacksonville because I liked the looks of the Subaru Forrester and we had heard good things about Subaru cars. The salesperson that helped us was great. He encouraged us to test drive the Outback as well as the Forrester just so we could compare the two, which we did. Both cars were nice and drove very well. Although we liked both cars, we had to make a decision as to whether a larger vehicle might better meet our needs and therefore continued to look at other dealers.I cannot say enough good things about the salesperson, Bruce Holmes, who helped us. He was professional; he was friendly; he was knowledgeable; he was NOT pushy....he made the experience very pleasant. If we decide to buy a car in the size range of the Subaru, we would definitely go back to Subaru of Jacksonville and work with Bruce Holmes.

Garrettn24

31 de oct. de 2015

Went in was able to test drive and got my truck appraised and easy simple and no fuss and very helpful and willing to give me what I wanted highly recommend them

HPB8241

30 de oct. de 2015

Pretty easy to deal with. Really like the subaru forester. We were looking for a pre owned forester but couldn't find what we looking for so we bought a new one. ..

chasin10

29 de oct. de 2015

I was pleased with the Subaru Forester that I purchased at Subaru of Jax. I got more that expected for my trade and a great deal on a 2016 vehicle. Kimberly was great and this was the second vehicle we had purchased from her.

Dan & Amy H.

28 de oct. de 2015

Brent Andrus's knowledge of the Subaru product line and the fact that there was no pressure to buy was the determining factor for our purchase. Brent is professional, pleasant, and makes the car buying experience fun. My wife and l love our 2015 Legacy!Thanks Brent for your services!

Mary Anne

27 de oct. de 2015

A big shout out for Bent Andrus. From the moment he replied to my email through my purchase, he was very helpful, friendly, and professional. An overall great experience!!

Erin

25 de oct. de 2015

I had done my research in advance and located the car I wanted at this dealership. I called to confirm the vehicle was still available and spoke with Frank. I went in later that day and asked for Frank, I'm so glad I did! Frank was so helpful and provided great customer service without the pressure you get at most car dealerships! I would recommend this dealership and Frank to anyone I know looking to purchase a vehicle.

JohnPolly0131

21 de oct. de 2015

Thank you for a great car-buying experience throughout our first Subaru purchase. Bruce Holmes gave very professional and courteous service during the entire process. We made two visits to the dealership and never felt pressured to make a decision and honestly never felt the need to visit any other dealers after that second visit. Best car-buying experience we've ever had!

EG2015

19 de oct. de 2015

I just want to thank you for a very smooth and enjoyable my first Subaru purchase.Jerry Johnson offered professional and excellent service from start to finish.Never felt pressured through the process. This car purchasing experience was the best I have ever had!! I will spread the word about how great this dealership is with everyone I know!!~Elena

Ugues1721

19 de oct. de 2015

Very good customer service at SOJAX. I bought 2 STI's and Juan Hernandez is very patient with what I wanted and needed, he would always keep in touch to make sure and update me with the STI that I was interested and finally bought one. Then also bought a hyper blue one of the new color that Subaru came out with! Again SOJAX is to great to be true but they are very amazing I would recommend them to everyone!

Rad

18 de oct. de 2015

Great experience throughout the whole process. Kimberly was great. Come here if you want to buy your next Subaru. They made our decision to purchase one there very easy.

Kristina

18 de oct. de 2015

You know, one never knows a company, until there's a problem. They listen, investigate, and fix the problem. I have full faith in this dealership. As, Phil Porter said to me, he wants me happy withmy Subaru regardless of what needs to be done. And, the staff goes out of their way to be kind and caring to us...I'm grateful to have someway ended up buying my Subaru at this dealership.

Ugu1721

17 de oct. de 2015

This dealership really ensures the customer is completely satisfied. I have bought two Sti's in the last month. They made the process easy and smooth. I would recommend purchasing your next vehicle from here. Juan Hernadez is a great sales rep and I appreciated him checking on us after the purchase.

Janet 456

17 de oct. de 2015

This was the best experience I have ever had when buying a car. Everyone was extremely friendly and helpful. Ryan Munro went to extra lengths to understand my credit score situation (which was beyond my control) and get me the terms that I wanted. Ryan also took the time to explain all the features on my car and showed how they worked. I love my new car and if I ever had to buy another one it would be from Subaru of Jacksonville.

Geofftimm

17 de oct. de 2015

Subaru of Jacksonville is worth going the extra 25 miles from St. Augustine. The salesman was low pressure, but gave me options. My wife and I explored the option, discussed it without the salesman interrupting. We bought a new Outlback. We are very pleased.

ExHondaLover

15 de oct. de 2015

I went in knowing what I wanted. Frank made it very easy, financing took about 10 minutes, my cross trek was presented to me spotless and with a full tank. I did my homework first and got a great deal. No pressure, no pain. This is, hands down, the best car buying experience I've ever had. Thanks SOA!

Happi

14 de oct. de 2015

Great service! No pressure! Reputation of this dealership is worth the trip!Had a great buying experience at this dealership from beginning to end. Treated well by all staff! Mark Minter, Internet Sales Manager at Subaru of Jacksonville was the best! Very patient, understanding, and took his time to make sure we were completely happy with our purchase. We closed the dealership down for the day and Mr. Minter continued to show professionalism throughout this experience. He did not hurry us and made sure we were comfortable with our purchase and answered every question. Even before he went home for that night, he sent us a Thank You e-mail. We Loved Every Minute of this Experience! So Happy to be Part of this Family. Thank You All at Subaru Of Jacksonville!P.S. Brent Andrus was also great. He answered any questions while Mark was busy with another customer and showed us around the lot, even though he did not get the sale, that did not stop him from being exceptionable!!!Jon M. Resilard

awdnoob

13 de oct. de 2015

Came in to see about a used car, Brent helped me out.My Credit history wasn't ideal, but I still left in a great car at a fair price.

art

12 de oct. de 2015

This was by far the best experience I have had at buying a car. There was no pressure, and no hidden costs. Josh Strickland and Phil Jr. acted more like friends rather than sales people. I will definitely buy another car from Subaru of Jacksonville.

Guiness mom

10 de oct. de 2015

Second car I've bought from there and service was no pressure and informative. Thank You. I have a Subaru dealer closer to me but prefer Jacksonville.

Frogstar

10 de oct. de 2015

Third new vehicle from this dealer and good experience every time.Brent made the whole process smooth as glass and got me just what I needed.

Rob

8 de oct. de 2015

I was referred to Josh by a family friend and I couldn't be more satisfied with Josh and my new Subaru. I knew what I wanted when I walked in. I walked around the lot before making contact with Josh and I wasn't hassled by any sales personnel at all. Once I walked up I asked for Josh and was introduced. Josh was knowledgable, patient, and curitious.

FLORES

7 de oct. de 2015

We never thought that we will be writing a review on a dealership. I've owned a few cars in my lifetime and had dealt with numerous dealers. None of those car dealers can be compared with Subaru of Jacksonville. We had a great experience with the staff, including the owner. Our salesman, Sabino Martinez, was excellent. He was very professional and knowledgeable. We bought a 2016 Outback for my wife and then came back the following week to purchase a 2016 Legacy for my son. By the way, we live in the Tampa Bay area and drove to Jacksonville to purchase these 2 cars. They have the best deal in the state of Florida, and possibly the U.S. If you want the best deal and the best people to deal with, go to Subaru of Jacksonville.Jose and Sheila Flores

subie48

6 de oct. de 2015

Our experience with this dealership started when we moved here and my son's existing Subaru needed regular maintenance. Service department was great and when it was time to replace cars we started here, there was no reason to go anywhere else. In a one week period our family purchased two cars. First our son and now my wife and myself. We took delivery 10/5/2015.The entire sales experience from start to finish was magnificent. Our sales professional Mark Minter took his time to listen to our needs. He never once exerted pressure just to sell a car. He wanted to make sure we were satisfied and did his best to achieve that. One of the smoothest no pressure car buying events I ever participated in.The signing of documents with Anita Clarkson went just as smooth as the sales process with Mark. No surprises and everything communicated well. Like buying the car, a non-pressure event to finalize. Dan Kane the GSM congratulated us after providing a fair figure for our trade. Again a smooth process that usually at other places the consumer fights for every dollar. Not here, thanks Dan.I had the pleasure of speaking with Mr. Porter the owner. This entire transaction is a reflection of how he manages his business. They were fair, honest and patient with us. We appreciate the way Subaru of Jacksonville conducts business.

Satisfied with Subaru

6 de oct. de 2015

Brent Andrus went out of his way to make our experience a positive one. He was knowledgeable, honest, and very helpful. There was never any high pressure sales tactics. He walked me through all the new (to me) electronics, and made sure that we left the lot with all the information we needed to enjoy our new car.

Tennis addicted Lee

4 de oct. de 2015

With car buying, most people anticipate high pressure sales tactics so we were pleasantly surprised that the experience was just the opposite. David was very knowledgable about the vehicle and demonstrated the safety features that we were interested in. Actually, we wanted to test drive an Outback because Consumer Reports rated Subaru in the excellent category for its safety features -- and that's what sold us. When we wrapped things up, he sat in the car with us for a few minutes longer to help us set up some additional features. Anita in finance was very efficient. She was a ball of energy and very friendly. We love our Outback, it's beautiful and according to hubby, it's all mine. When the wife's happy, everybody's happy.

subarsales

4 de oct. de 2015

Very helpful and nice service. Would recommend. I brought my family members to buy new vehicles for themselves and they were very pleased with the customer service and the purchase price.

workingmom

3 de oct. de 2015

I have always owned used vehicles, and this was my first "new car" purchase - despite being nervous it was a completely positive experience! A friend recommended I see salesperson Juan Hernandez and when I got there Juan was unavailable so Bruce Holmes took me for a test drive and patiently provided a lot of information about the 2016 Subaru Outback that I was interested in. I returned unannounced with my husband to discuss purchasing a model with specific features, and again Bruce patiently helped us and made an offer right at what we were hoping to pay. The vehicle wasn't on the lot and arrived ahead of schedule, which was great. Because we had been referred to Juan, when we returned to finalize the sale we worked with him for the first time but he and Bruce had made it seamless and the sale was straightforward, no surprises, and no attempts to sell us anything further that we didn't need. We'd already researched extended warranties and the optional Starlink so knew what we wanted. Juan went carefully through all the features, explaining and showing us everything, and made me feel comfortable calling him with any questions, no matter how small.

Hedgehog216

2 de oct. de 2015

My wife and I have always bought used cars, so buying our new 2016 Forester was quite a change! We did a lot of research before choosing Subaru and were impressed with the reviews. Mr. Jerry Johnson made it easy for us, so all we had to do was sign the papers and drive away. Thanks, Jerry! We love our Forester!

Theresa456

2 de oct. de 2015

I just bought my new Subaru Outback from Frank Woods at Subaru of Jacksonville. Frank was great got me just what I wanted and all the people there were very friendly I would go back there again and tell all my family and friends too. Thanks again guys for all you did for me.

mfischer0

1 de oct. de 2015

In spite of the 2 month wait (ordered an Outback 3.6R in a specific color, just as they came available), once the car was in I was in and out and on my way!

Kihea

1 de oct. de 2015

Our Sales Agent, Josh Strickland was very helpful, and informative. He was able to answer any questions that we had right away. He wasn't pushy in any way, but just gave the "facts"!

Go Cubs

1 de oct. de 2015

The Sales associates Brandon Tamayo and Paul Minter provided patient, informative, and excellent service in the selection, review and test drives of the various Subaru models. Once we decided on the Impreza, they provided detailed explanation of the vehicle and demonstrated the features of its various models. The purchase price and subsequent lease discussions were handled in a respectful, competent, and courteous manner. Kudos also to the finance member of the team, Anita Clarkson. There were no surprises with this dealership from the beginning to the end of the transaction including, most of all, following through on their comittments. This is an A+++++ dealership with excellent personnel who make sure everything is right for the customer before the transaction is finalized. We very highly recommend this dealership!

Lauren1210

30 de sep. de 2015

Brent took his time to make sure I got the vehicle I really wanted and the best deal. He was very patient and answered all of my questions. I'd recommend him and this dealership to anyone!

Bethy05

28 de sep. de 2015

Our sales agent worked with us efficiently to find us the right vehicle for our needs. Brandon was very knowledgeable about the cars and what he didn't know, he quickly got us answers and helped us with everything we were asking for. We drove several cars and ended up purchasing the first one we drove. Brandon was patient with us and management was flexible with us as we were coming to a final deal. We were looking for a certified pre-owned vehicle, specifically an outback and I really think with 31K miles, 2012 Subaru, we got the best deal on the lot! So happy to be part of the Subaru family now. Thank you!

Wasoutravelin

28 de sep. de 2015

I enjoyed working with each of the people I came in contact with, which included the salesman, his boss, and the Financial Person. Thank you!

SubaruGod

26 de sep. de 2015

Frank is one of those rare people who is genuinely passionate about what he does and it shows in how he conducts himself with customers. We are looking forward to buying several more cars from Frank and Subaru of Jacksonville.

gatorguy

25 de sep. de 2015

A great staff. This is the best dealership in jax. Fl. I've been to several. Frank Woods my salesman really treated me great he was very honest he went out of his way for me. It was great in every way. Professional but down to earth experience.

bernadette

24 de sep. de 2015

I would definitely recommend Subaru of Jax to anyone that is in the market for a vehicle. The entire experience was excellent, and I would say it was the best vehicle purchasing experience I have ever had.

Subi47

20 de sep. de 2015

I have been a proud Subaru owner for over six years. Ever since I bought my first Legacy, Subaru of Jacksonville have serviced my vehicle(s) and coached me in what I needed to properly maintain them. So when the time came to get a new vehicle it wasn't even a thought of going anywhere else. Mark Minter was great, he answered all my questions and streamlined the car buying experience. From introduction to delivery Mark never pressured me and I greatly appreciated his laid back approach to selling me this vehicle. Phil Porter Jr. also heavily contributed to what I can only say was the easiest car buying experience of my life. I was so impressed that I have already had friends and family in contact for their next vehicles.

sprobo33

18 de sep. de 2015

I bought a 2006 Chevrolet Suburban in March of 2007 with 10K miles on it. It was a corporate rental at a local ski resort. I purchased the vehicle while stationed in Massachusetts. Over the next 8+ years I have been stationed in MA, VA, CA and now back home in the FL. I put over 241,000 miles on it with-out spending a dime other than tires and oil changes. That is up until about two weeks ago where I had to replace a brake line, fuel pump and two calipers to bleed it. So wanting to end our relationship on the upside I decided it was time to start looking for something newer and wanted to downsize and get better gas mileage.I got pre-approved through NFCU and started doing my research. I drove and fell in love with the GMC Terrain, very gucci and great gas mileage. Although the great gas mileage only comes in the 4cyl engine which is a bit under-powered. Although I LOVED the truck but wanted to ensure I did my do diligence and spent a few days going around town checking out 7 different vehicles at various dealerships. One of my big concerns was visibility from inside the vehicle, and height as I am used to a Suburban. I sat in many vehicles and if I didn't like the ride height or visibility i didn't even bother driving it. I went by Subaru of JAX to check out a used vehicle I believe a Jeep Latitude that was already sold but looked right quick at the Forester and Outback. Juan Hernandez met me, told him my story short version, where I wanted to stay under $25K. Long story short they had a 2015 Subaru Forester that was a dealer loaner with under 7K miles on it. They wanted $26,500. Seemed a lil small to me but figured what the heck I'll drive it. I was sold. We were too far apart on numbers so I left and kept looking and did further research. Was able to pull up my front runner the Terrain and the Forester side by side. Unbelievably the Forester has more ground clearance, more cargo space, more passenger space and comes with a CVT 2.5i engine and standard AWD. Additionally it was a certified used vehicle through Subaru so I got the 7 year/100,000 mile warranty. I ended up walking out almost 2K below invoice and with tax, tags and title was just over the original asking price. Didn't get a great deal on my trade in, but it was exactly what i asked when I counter-offered. AWESOME vehicle, the 2014 SUV of the year! Go drive one and you'll buy one! Seriously, Awesome vehicle! My first Subaru but couldn't be happier. And gas mileage is INSANE! Wayyyy better than advertised. EPA expected is 32hwy/22 city. I'm getting 27 city and over 32 highway. Thanks Juan!

empire1955

17 de sep. de 2015

We reached out to Subaru of Jacksonville via e-mail on Sunday night. At 9 the next morning Mark responded. I like quick responses. Drove to the dealership on Tuesday . Was a little taken aback by as soon as we parked a salesman approached . But he was very nice( tall black man)) and made us feel very welcome . He got Mark for us and we connected immediately. I saw some very young salespeople, but very much liked dealing with someone about my age(60). He was upfront, showed us our options , in our budget. And I trusted him. Well we just picked up our new Forester, and love it. Just a wonderful experience and my wife and I highly recommend your dealership and your salesman ,Mark Minter!

Happy Camper

17 de sep. de 2015

I did a lot of research before deciding to check out the Subaru XV Crosstrek. Staff was helpful, informative, and answered all my questions. Really like this vehicle!

lamforrester

13 de sep. de 2015

My husband and I were looking for possibly two Subarus as we had just purchased a NC home and needed all-wheel vehicles made to climb mountains. Buying a car has always been a less than pleasant experience and we are so pleased with the sales team at Subaru of Jacksonville. We have never had a Subaru and spent our first visit with Mark looking at three different models. On our second visit Mark was unavailable and Juan Hernandez helped us as I test drove a Forester and my husband drove an Outback. Juan helped us compare the different models as to what qualities/options each car offered and what was most important to each of us. I traded in my Mini Cooper (a car I love) for a 2016 Forester Limited with the X-Mode. I am now ready to conquer the mountains in rain, snow or sleet! My husband is looking at the Outback with EyeSight which was most important to him. Thank you for a great car buying experience Subaru of Jacksonville!

Robert Hargraves

10 de sep. de 2015

We decided to give Subaru a try and are so glad that we did. We are 100% satisfied with our salesman, Frank Woods and we are 100% satisfied with our new vehicle, a 2016 WRX Limited. The whole dealership was filled with friendly, courteous, helpful professionals. This is our first Subaru, but it won't be the last that we buy from Frank at this dealership.

Camps

9 de sep. de 2015

My wife and I do not like high pressure sales experiences and this buying experience was very easy. From the start Frank Woods took his time to learn about what we were looking for. He patiently explained the benefits of the Forester and the available options. When we returned a few days later he had some vehicles ready to view based on our preferences. When it came time to negotiate the price we feel that Frank and the general manager were very fair and generous with the final price of the new vehicle and the price we agreed upon for our trade. Anita in Finance was also very easy to deal with and took her time to explain the various finance options/terms. There was no pressure to buy extended warranties just straight talk on the benefits of certain options. Compared to other dealerships and vehicles we visited and looked at, Subaru of Jax really made us feel comfortable with such an important purchase.

LonnieJohnson

8 de sep. de 2015

What a great new car shopping experience. Subaru of Jacksonville staff members were great. Courteous and efficient. My new car Sales Rep (Josh Strickland) was knowledgeable and helped me thru the many twists and turns. It was the best new car buying event I have ever experienced.

EM1FirstSubaru

5 de sep. de 2015

Our car buying experience with Jerry was great! This was my first time buying a Subaru ever but not my first time buying a new vehicle. From the time that I got to the dealership I was treated well, no nonsense, no boxes and numbers to try to trick me into a price that they wanted me at, no pressure at all it felt like! My past dealings with finance departments have been nothing but trying to be nagged into being upsold and Phil was nothing but pleasant! They treated my wife and I like human beings, not just walking wallets!Overall a WONDERFUL experience, thanks again Jerry! I would highly recommend going to this dealership for anyone in the market for a car!!!

kirk

5 de sep. de 2015

i finally have my dream car in couple of months of waiting. thanks to the crew of subaru of jacksonville making it possible especially to all seevice member. thanks again.

HappyWife2015

5 de sep. de 2015

We received an email about an amazing deal, It was REAL! I bought my first Forrester from Subaru Jax 3 yrs ago, I just traded it for a 2016! Thanks to Juan, Mark (who sold us my first one) and Anita. Great teamwork, caring and knowledgeable salesmen and fast, smooth and accurate sales transaction! I LOVE my Subaru. The safety features are a great comfort on these cars. Thank you Subaru Jax!!

Papi-ich

4 de sep. de 2015

My appreciation for the crew at Jacksonville Subaru cannot be any higher. I let my salesperson (Josh Strickland) know what I was looking for and he called as soon as the exact model became available. The vehicle was delivered in a timely fashion and the whole process was done professionally with no pressure. I wish all my previous auto purchases were this good.

MarkHeard

4 de sep. de 2015

I was in the market for a new WRX and was going through the true car app to get the best deal I could. Well I ended up dealing with Kimberly which was very pleasant, she called me when the color I wanted was delivered and I explained that it may be a couple of weeks before I could buy the car. She never pushed me or bugged me to come in. Well I stayed true to my word and came in there to buy the car but she was on vacation. We ended up dealing with Bruce and he was awesome just like Kimberly. Bruce answered any questions we had about the car and was just very nice to have a conversation with. We loved the dealership and every person we ran into. We don't plan on going anywhere else for now on.

Plesant Buying Experience

4 de sep. de 2015

Subaru of Jacksonville made the purchase of my first Subaru a very pleasant experience. No strings, no fuss, no games. Thank you Subaru of Jacksonville!

Jody

4 de sep. de 2015

This is my first Subaru and after my experience with Subaru of Jacksonville, I doubt it will be my last.Jerry Johnson with his non-pressure demeanor made this experience memorable. Actually everyone I met there treated me with respect.

Hally customer

4 de sep. de 2015

I was so pleased with the help and consideration of the folks at the dealership, as well as with the deal we arranged. David was our salesman and did a fine job. I'd like to say a special word about Frank, though. He was NOT our salesman but helped me patiently for almost two hours when David was busy, helping me to understand how to use and appreciate the many wonderful features. S0 a big shout out of appreciation special for Frank!

llelwell

3 de sep. de 2015

I bought my first Subaru a few days ago and it was the most painless experience in new car buying that I have ever had. I went into Subaru of Jacksonville two weeks prior and met Mark Minter. He kindly shared his vast knowledge and experience about Subarus and the auto industry in general. What I learned that day was invaluable to me in making my decision. He followed up with me about a week later and it was apparent that he was sincere about helping me with my car buying experience. A week after that I went back and picked out the car I wanted. I am very happy with my choice and feel I made a knowledgable decision thanks to Mark. But it didn't end there. Mark called a couple days later to make sure everything was working right and I was still happy! I feel that was going beyond the call of duty! Thank you Mark and Anita for a very positive car buying experience!

boj98

3 de sep. de 2015

OUR SALESMAN, RYAN MUNRO, SHOWED US SEVERAL VEHICLES WE WERE LOOKING AT ALONG WITH EQUIPMENT AND DIFFERENCES OF ALL....HE ANSWERED EVERY QUESTION AND SOME WE DID NOT THINK ABOUT CONCERNING INSTALLED ITEMS...TODAY WE RETURNED TO THE DEALERSHIP FOR XZILON TREATMENT, AND RYAN WAS WAITING WITH THE LOANER CAR FOR OUR USE WHILE CAR WAS BEING COMPLETED....HE WAS ALWAYS AVAILABLE TO ANSWER ANY OTHER QUESTIONS PRESENTED....HE IS A VERY VALUABLE ASSET TO THE DEALERSHIP!!!!BO AND CLARA JOHNSON

delloiacono

3 de sep. de 2015

My mom and I went to Subaru of Jacksonville to have service on her 2002 forester. Her vehicle needed a lot of work. We decided to ask questions on a new forester. A women called over to us a sales rep his name is Juan Hernandez. Ill tell you that I have purchased vehicles over many years and I thought Juan was wonderful. He is very knowledgeable on the product he sells. He is very kind and I feel he cares about his customer. Juan had the vehicle ready to drive away in a short time. Anita took care of our paperwork. She is a friendly women that did not try to sell us the world. I like that. My and I are very happy with Subaru Of Jacksonville.

hazwild

2 de sep. de 2015

We went in to look at Subaru's. We didn't have any intention of buying but wanted to be educated on Subaru's. Knowing we were "just looking" Sabino took time to show us different models and what would be right for us - which isn't what we initially went to look at. He even took us for a test drive in a Forester. We absolutely loved it. So even though we didn't have enough equity in our current vehicle just now, we will be back to work with Sabino when we can in a few months. A very nice gentleman and asset to the dealership. We really appreciated his time and attention. Thanks for your help. Looking forward to buying a car - bet you don't hear that often. Helen

dal915

2 de sep. de 2015

Your salesman David Dombrowski is top-notch, very knowledgeable, explained everything fully. He made our Subaru buying experience a pleasure. We are very satisfied and happy to have met David. He is definitely an asset to your dealership.

Lec0303

2 de sep. de 2015

This dealer is not about selling cars. It's all about the customer! Every single member of the Subaru of Jacksonville team is like family. They want what is best for you and will go to any lengths to make that happen. I am on my 3rd Subaru since 2001. I've had other dealers service my car on occasion - but clearly learned my lesson. Subaru of Jacksonville is who I trust implicitly. If you want to get a great feeling from a car dealer and know that you are being well taken care of- whether it's for a purchase, service, or just some information about your vehicle- these folks are where you need to go! I've not found anyone else with this kind of integrity and sincerity!

Izziebell

1 de sep. de 2015

Juan Hernandez was our advocate/salesperson!!!!! I dreaded the experience of buying a new car. Had a terrible experience at Orange Park Subaru. Thank you Juan and Bruce for listening to our needs and not pressuring us. You listened to our needs and provided practical information and made yourself available to us for questions and concerns. Absolutely delighted to be part of the Subaru Family on Atlantic Blvd!!!!!!!!!!! Will highly recommend this dealership!!!!!!!!!!!!!!!! Love our Subaru!!!!!!!!

Mariah Riley

1 de sep. de 2015

Upon arrival at Subaru of Jacksonville in Jacksonville Fl I was expecting to bombarded with salesman, but that was not the case. I got out of my vehicle and was able to walk the lot with no salesman telling me to buy what I did not want to buy. I went inside and was welcomed by Sabino Martinez. I told him what I was interested in and it was easy sailing from there. All my needs were exceeded and to have such a pleasurable salesman to guide me through the whole process was an added bonus. I was not pressured into upgrading anything I did not want and he was there to understand every need I wanted to be met. All the staff were a pleasure to be around and because of the great experience I had i will return. Subaru themselves have a great reputation and Subaru of Jacksonville does nothing but emphasize that. Thank you Sabino and thank you Subaru of Jacksonville! -Mariah Riley

jlgilbert

1 de sep. de 2015

Kimberly was great! Kimberly answered all of our questions about the car without any pressure to buy. We walked away from the sale feeling good about our purchase price and trade in value. Highly recommend!

Goldenaces

31 de ago. de 2015

Fast, courteous service. Sold us what we wanted without hassle. Very nice people. Great experience. Our salesman was very friendly and knowledgeable. We will be using them again in the future

Yelladawg

30 de ago. de 2015

A+ dealership. Handled my situation with honesty and integrity. No pressure from immediate staff that worked with me. Didn't settled and got vehicle I wanted. Third auto purchased and will definitely purchase more in the future.

KGNomad

30 de ago. de 2015

My husband and I went in 2 weeks ago in order to purchase a Subaru Forrester. I personally was dreading it, but we did our research and knew what we were willing to pay and what we wanted on the trade-in. Our salesman, Ryan Munro was very personable and knowledgeable. Everything was so cool and easy-going. Nothing I had ever experienced before. My husband and I are very happy with the vehicle and the deal we made. We would definitely go back there in the future. Thank-you Ryan for a very pleasant experience. Brian and Kathy Moran

Becky Lake

30 de ago. de 2015

We purchased new Forester at Subaru of Jacksonville and were very pleased with the transaction. Frank Woods was friendly, knowledgeable and made the experience enjoyable. We love our new car and look forward to as pleasant a relationship with the service department.

mshprd

30 de ago. de 2015

I just purchased my first Subaru! Mark Minter answered all my questions and made my purchasing experience very pleasant! He went above and beyond my expectations, making sure I knew all about my Forrester before leaving the dealership.

kossos

29 de ago. de 2015

We just purchased our 3rd Subaru from SOJAX and once again have had a fantastic experience. We factory ordered our new Forester and Frank Woods made the process smooth and easy. He's a diehard Subaru fan and definitely and expert on the brand. He made sure we got what he wanted and made some great recommendations on options.We're both very, very pleased and would (and will) recommend Frank to anyone and everyone looking for a new or used car.Thanks Frank!

SUV.Sandy28

29 de ago. de 2015

My sister owns a Subaru and suggested that I visit this Dealership. I was impressed with the atmosphere of the dealership.no pressure. I found both Ryan and Anita friendly andknowledgeable. They worked with me to make the sale. Left with a great car!

Lawtey

24 de ago. de 2015

Not pushy. Allowed car to sell itself. Listened to what I said I needed and I left with the car I really wanted.Worked with me to make the sale happen.

happy outback owner

24 de ago. de 2015

After another dealership failed to follow up with questions we had regarding vehicle pricing, we contacted Subaru of Jacksonville via email. Kimberly called me back immediately and had price quotes for me shortly after that. She was knowledgeable, organized, and efficient, as was Josh.We're loving our new vehicle.

JeanneP

23 de ago. de 2015

I was referred by a neighbor to see Frank Woods, and was pleased with his knowledge and thoroughness. Because what I wanted was not on the lot, we ordered a car to my specifications. He kept me updated of the status all along, and was wonderfully helpful upon delivery. No pressure ever, and the experience of taking delivery was so much more pleasant than I've had at other local dealers. I wasn't pressured to buy additional warranties or features. By far the most pleasant car buying experience I've had in Jacksonville.

dkolln

23 de ago. de 2015

My vehicle was totaled at the beginning of the month. My credit wasn't that great, but they were willing to work with me and get me into a vehicle that I can still enjoy. Thank you very much Brandon - you were awesome and I didn't even know it was your first day. Terrific work!

jwendlandt

21 de ago. de 2015

Went to this dealer not even wanting a Subaru, was lucky to get Frank! He was so nice, did not push or 'haggle'. Got us the best deal right away! So nice and wonderful to us. We felt right at home! Staying late that night, and staying positive was Frank but also Anita! She made us feel right at home. Through all that paperwork, we never felt rushed. Would recommend this dealership anytime!

driley

18 de ago. de 2015

I walked in and out of the dealership in less than 2 hours with a brand new car and great financing. Very friendly and professional experience, great job guys and gals!

hpeters

16 de ago. de 2015

There is a reason why this is the #1 rated Dealer in Florida. All the reviews you read are true. Very nice, professional, informative and knowledgeable people to work with. Never once did we feel pressured. This was our first Subaru purchase ever. My husband and I could not have asked for better people to work with. They are truly here to help you find the car you want at a fair price. The people who work here have been with this dealership for many years and it's more of a family feel so they look out for each other.We worked with Bruce Holmes who let us look at several models we were interested in. Once we narrowed it down, he allowed us to test drive each car. He took time to explain the differences in each model as we drove. Afterwards, he answered all of our questions and even though we were only in the very early stages, he didn't try to pressure us into buying on the spot. He suggested a few of his favorite websites we could get more information on the car to help with our decision. He took down some information, gave us his business card and said he would be in touch if he didn't hear us.Fast forward a week, after doing some additional research on our own were ready to make an offer on a 2016 Outback that was on route to Jacksonville. My husband exchanged a couple of emails with Bruce to get to a price both parties could agree on. Again, no pressure approach. Their goal was to make sure both sides were happy. We finalized the price (all done through email) while Bruce was away unexpectedly with Daniel Kane. We came in and met with Juan Hernandez who was helping Bruce while he was out. He was just as nice as Bruce and as we were going through what was agreed upon through email, he was diligent in getting things confirmed to get the initial paperwork written up.We just picked up our car yesterday. When we arrived, the staff was just finishing up a complete detail on the car. Any extras were already added. Bruce helped get everything situated so the final paperwork could be completed. He told us some of the features that were new to the car and got us set up as needed. We finally met Phil Porter Jr. to finalize the paperwork. Everything was ready to go and it was that quick to get everything signed. We remarked again to Phil how painless this entire process has been from beginning to end. He stressed that is what they strive to do, "Make this a painless but enjoyable experience." That it was for sure!Even if you are not necessarily in the market for a Subaru, this dealership is worth a visit to see if one of their cars might fit your need because they are just a pleasure to work with. We can't thank Subaru of Jacksonville enough for everything!

Betty50

16 de ago. de 2015

Had a great experience - just bought our 3rd Subaru from this dealer - love them - would recommend Sabino to anybody interested in buying a new car.

William Thomas

14 de ago. de 2015

In and out quickly. Little or no haggling. Excellent deal.The salesman was very thorough in explaining everything. My new FORRESTER is the 9th Subaru that myself or a family member has purchased over the years. My wife is currently driving a LEGACY.

theresa and rob

14 de ago. de 2015

No pressure, informative, knowledgeable and listened to what we wanted. We came with a idea of what we wanted and Frank helped us to make an informed decision on the car to best meet our needs.We are pleased with our choice. Love our Subaru!

RedDragon46

13 de ago. de 2015

I went in that morning with my mother in law to look at Subaru's and the red dragon caught my eye. My sales associate from my first WRX purchase in 2013 Frank Woods was there to help us. We left so she could think things over in regards to which car she liked and I decided to go back later that afternoon on my own to take a second look at the rare Red Dragon......Frank was there to guide me again. He answered all of my questions and explained every detail to me. They worked with me on my trade in and fit the payments into my budget. Now my wife and I are VERY PROUD owners of a WRX STI EFX RED DRAGON. There hasn't been a day that's gone by since that we haven't stared at it (if we weren't driving it of course!!) It all began with a great Sales Associate and a trusted dealership that isn't afraid to think outside the box.

Don

6 de ago. de 2015

Bruce was very knowledgable about the brand and was patient during the shopping/sales process. He went out of his way to assist me both during and post sale. Anita also made the financing aspect very smooth, quick and complete.

Robin11

4 de ago. de 2015

All the people I came into contact with made the whole experience easy and treated me withrespect and patience. I never felt like I was being pressured into buying the car or extras.

lsw10c

31 de jul. de 2015

This was my first time buying a car. Ryan Munro was my salesperson and was personable and very knowledgeable. Anita helped me with my financing, breaking down everything that would be involved with the purchase and helping me get a good loan lender. Overall the Subaru dealership had a friendly atmosphere and I'm happy to be a part of the Subaru family.

SCSJSS

31 de jul. de 2015

Josh Strickland and the entire team at Subaru of Jacksonvlle "get it". It's all about the customer experience, honest dealing, and full disclosure. The 2015 Outback Limited that was leased for my wife is an excellent choice for us, made more so by the professional, friendly, AND efficient service we received throughout the process. Speaking of process, it was clear from the start that this dealer and its personnel realize that they are in business to serve the customer. From our initial visit, on through the the delivery process (excellent, informative, and efficient) we felt that our interests were put first. Josh and Anita Clarkson (business office person) took great care to provide options, listen to our desires, and then to meet them. Very "untraditional" in much of the car business today. Thanks to all for a great experience.

pebelz

28 de jul. de 2015

Finally had to trade in my 2004 wrx wagon with 221k I bought new from the same dealership. Very easy to work with and no pressure. I will buy here again!

kdcol

27 de jul. de 2015

I relocated from New York to Jacksonville for work and needed a car, as well as some logistical help for the license, registration, insurance, and vehicle delivery. Frank Woods and the Subaru of Jacksonville team did a great job finding the vehicle I wanted, and supporting me through the process. The price negotiation was reasonable, with no drama. The service department also stepped up. I returned to the dealership when I detected a minor problem with the car soon after I picked it up. They immediately provided me a loaner so I could continue my errands, and had the car fixed within a couple of hours. I love the car, and would definitely use this dealership again!

tscallorn

25 de jul. de 2015

I had a very positive experience. There was no pressure. Jerry was knowledgeable and professional. I would recommend this dealership for anyone looking for a Subaru.

lgreaney13

24 de jul. de 2015

Great Dealership wonderful staff to deal with. Jerry Johnson and Anita have always made my experience buying a new car enjoyable. Brought a 2015 Legacy this time. Love the great gas mileage.

Elaine 36

20 de jul. de 2015

This my second subaru, my first was a forester. I selected the Crosstrek because it is a little smaller than the forester. I owned my first subaru for 10 years, and it was the best automobile I have ever owned. All I ever had to do as far as service was concerned was oil changes, tire rotations and regular scheduled service. Subaru of Jacksonville has always been great to deal (both sales and service). I am now a Subaru owner for life.

bryant

20 de jul. de 2015

I went to Subaru of Jacksonville just to check out the Outback models that they had available, ended up leaving with my own. Josh was great, very helpful in showing me all the stock available, everything he had coming in, getting me the best deal possible. A family friend at another dealership even confirmed with me that it was a phenomenal price, told me he would buy right away.I took my time in picking the car and felt no undue pressure, the dealership itself has all the accommodations you could need and feels very welcoming. When I realized I had forgotten a CD in my traded in vehicle Josh held on to it for me for a week before I could get back in to pick it up. Came in before store hours a month later to pick up my registration and a manager came out with a smile and figured out where it was to get me all set up.No surprise they won best dealership in the state, they'll easily keep my business with experiences like this.

MarilynLarrison

19 de jul. de 2015

Great sales person, staff & Bbq during 1st visit. Informational videos, no pressure, family run & cares about client. Also doggies for adoption on my first visit..lab rescue forever homes. Good people!!

paintedblaque

19 de jul. de 2015

My dad has been raving about this dealership forever. He has had many cars in my lifetime and has probably purchased more from this dealership than any other in his time. The staff was super friendly and awesome. My "Im just here to look" experience with Mark Minter was perfect and there was no pressure. He was very knowledgeable, friendly, helpful and patient. My purchasing experience with David Dombrowski was just as perfect. He as well as Mark friendly, helpful, knowledgeable and super patient with my decision making process! Subaru of Jacksonville my overall experience A+! Thank you! I am a fan!

Aries

18 de jul. de 2015

I've purchased many cars in the past with different manufacturers and dealers, but this was the best experience, hands down. I didn't feel pressured or belittled by the sales associates. While negotiating a fair price, I never felt like I was being punished for countering too low, like I have in the past. It was a low pressure and relaxed atmosphere. In the end, we agreed on a fair price and both parties were happy. This is how buying a car should be. Easy. Fair. Exciting. Jerry and Josh remained patient with me and Anita did a great job with answering all of my questions. If I could, I'd give them 10 stars!!!

Bruin

18 de jul. de 2015

The entire purchasing experience was professional and non-confrontational. David Dombrowski was friendly and easy to work with. Negotiations on price were easy unlike experiences I have had in the past. The business manager was efficient, friendly and also professional. David introduced me to the Service Department managers and also did a good job in explaining all the hi-tech features of my new car.

JSB6758

17 de jul. de 2015

In 2013 I stopped at Subaru of Jacksonville with a friend who was looking for a new vehicle. I have to admit that I was not interested in buying a new car at that time. Then we met Frank Woods. Frank knows his product and I would go so far as to say he made buying a car fun. My friend purchased an Outback and so did I! My experience with the finance department (Anita) and service department (Kevin) has been very enjoyable and they have taken care of any problems (not many) I've had. The only mistake I made was letting them put me in a fully loaded 2015 Outback while my car was being serviced! Needless to say a few months later I traded my 2013 Outback for a 2015 and love it.Once again Frank was a pleasure to deal with. No pressure and he knows the Subaru product. I can't go without saying Anita in the finance department is easy to work with. She gives you the information you need to make an informed decision but never did I feel pressured. Great experience.

Dick & Linda

16 de jul. de 2015

Sales rep, Frank Woods spent a great deal of time going over the vehicle and its systems. Very thorough. No pushing unnecessary add ons by the finance department. Had the new vehicle ready in one day. Good experience, caring sales staff.

Tracey B

16 de jul. de 2015

Purchased a used Honda CRV from Subaru. I received a terrific price for the Honda I wanted. Price was much better than what was offered at the Honda Dealer. Subaru has excellent cars as well that keep their value, and I would consider one in the future. I walked in at 4:00 and walked out at 7:00. They closed at 5:00, but stayed and processed my loan. There were no games, and they gave me fair trade value for my old car. I had my dog with me, and they let him come into the building and wait. They are definitely dog friendly as advertised. I received excellent service from Mark Minter, sales agent and a fair price over the internet from Sabino Martinez. I dislike going to car dealers, but Subaru made it a fairly pleasant experience. The finance manager was also very friendly and not intimidating. I would certainly go back there to do business again and would highly recommend them.

Tara Stephens

16 de jul. de 2015

After totaling my Acura, I was able to go to this dealership and find my new baby with my fiance! All the staff were so helpful and I will return in the future! Frank Woods helped the process run so smooth and quick as possible. He even called a few days after to make sure it was everything I hoped and wished for. I still cannot believe how awesome everyone was! Love it!

Bethtures

13 de jul. de 2015

Buying a car was a long process, but the salesperson listened to my older mother and actually did what she asked. He didn't try to upswell, he let her wait until she was ready to make a decision, and he accommodated her disabilities without making her uncomfortable. Everyone was very friendly and I didnt feel like we were a "sale" to them, we were people.

cbcbcbcb7474747

13 de jul. de 2015

Thanks everybody for helping me find the new car I wanted. Got a Forester and am very pleased with it. Ryan & Josh got me through the process with a good deal and treated me well from start to finish. I wouldn't hesitate to recommend these guys, the car and the dealership. Just go see them if you are interested!

rckranger

13 de jul. de 2015

We just bought a 2015 Subaru Legacy and couldn't be happier with it. Bruce Holmes was one of the most informative salesmen I have ever worked with. He was extremely knowledgeable of all the available features and didn't try to sell us anything that my family didn't need. The dealership was also able to find me a better interest rate on my auto loan than my credit union was able to offer. This is likely our first of many Subarus.

epop

6 de jul. de 2015

The first time I purcahsed a vehicle at Subaru of Jacksonville, I could not believe it! The sales staff was friendly, professional and very knowledgable about every Subaru on the lot. This was the first dealership I had ever been to that didn't rush at me like hungry sharks--it was the most pleasant expereince I ever had buying a car! Needless to say, they now have a customer for life. Recently I went to buy my THIRD Subaru, so I did not hesitate to go back to Subaru of Jacksonville, even though I live in Saint Johns county. Jerry Johnson, Anita Clarkson and the entire staff at Subaru of Jacksonville is awesome!I'd give them 10 stars if I could!!

Caron

6 de jul. de 2015

This was not only my first ever brand-new car purchase but also my first time purchasing a Subaru. Juan was patient with our multiple test-drives and Josh was helpful throughout the purchasing process (and beyond). We are very pleased with our Outback!

forester

5 de jul. de 2015

For as much as I dislike buying cars, and it has been 10 years since the last purchase, Subaru of Jacksonville has made it an absolute pleasure thanks to Jerry Johnson and all of the staff there.

animallover

5 de jul. de 2015

We found the car we were looking for and there was no pressure during the entire process. The paperwork was easy and we are very happy with our purchase.

Newforrester

3 de jul. de 2015

Was actually a pleasant experience from start to finish. Frank Woods was a pleasure to work with. Friendly, knowledgable, no pressure. Phil Jr., in the finance department, did a great job as well. Like they say, the cars sell themselves and the staff is there to help facilitate the process. Overall, very nice experience.

mixbreed84

3 de jul. de 2015

Frank was very helpful and knows a lot about the product they sale. The finance department was great also. I will recommend this dealership to friends and family.

Linda/Peter

3 de jul. de 2015

We both found the car tat met our needs. Jerry and Ryan made all good! The entire process was painless even the paper work. Rockin Ride

Zach

2 de jul. de 2015

Came in to check out the updates to the WRX for 2016. Ryan stood out in the hot weather and took the time to show us around. Thanks!

pattiJax

1 de jul. de 2015

Found the perfect car at this dealership; Ryan and Kimberly were very helpful in arranging test drives, the trade-in, vehicle pricing and financing went extremely smooth, and Ryan did an excellent job during the delivery process.

Mike

30 de jun. de 2015

I had done my homework and knew what I was looking for. I was also impressed with the reviews I had seen for this dealership. I'm not going to say I got a steal or anything like that, but I am happy with my vehicle and the price. More importantly, I can confidently say that Sabino and the folks at Subaru of Jacksonville made the experience of buying a new car an enjoyable one. They did not try to force their product or sell me on extra things; they let their vehicles sell themselves. As someone who doesn't think making an investment this big should be a miserable process, I really appreciated my overall experience at Subaru of Jacksonville.

HappyTraveler2015

30 de jun. de 2015

Highest praise for superb service and courtesy from our awesome salesperson, Juan Hernandez, at Subaru of Jacksonville! I LOVE my gorgeous new Wilderness Green Outback!

mm1120

30 de jun. de 2015

Frank was very attentive, informative, and helpful throughout the whole shopping and buying process. Anita did a great job at getting me an excellent financing deal. I am extremely happy with the Outback I bought, and appreciative of the quality of service I received.

red subaru...

30 de jun. de 2015

a wonderful dealership, I just bought our 4th Subaru at this dealership. .Juan Hernandez is the best..he went out of his way to teach me the ins and outs of the new Subaru and I know I can go back to him with any question or problem.the service dept is always friendly and professional.

Micah76

30 de jun. de 2015

We where looking for a very specific pre owned outback and we found it in jacksonville. Frank woods was very helpfull and made the process very easy. I would have no issue with with traveling all the way from north georgia again to do business at subaru of jacksonville.

MM625

29 de jun. de 2015

We received an email from this dealership on this past Friday, June 26th about their end of June blowout sale. We sent an email back inquiring about a 2015 XV Crosstrek. We have a 2013 Crosstrek and it's beem nothing short of excellent. We figured with gther equity in that we might be able to get into a 2015 Crosstrek with no money out of pocket. We also had an employee discount via TrueCar.com.We received an email back from Dave Dombrowski who worked tirelessly for a couple days to work out the details of the 2015 Crosstrek pricing, our 2013 Crosstrek trade with our equity, and we gave him our current financing deal to see if he could match it.He was the bomb from beginning to end. Friendly, patient, knowledgeable and attentive. He listened, and put it ALL together from the vehicle pricing, to the Subaru guaranteed trade price, to the financing. Just a great dealership experience especially since we don't like to be at a dealership for hours. Dave took all of our info over the phone and had everything ready once we made our decision. We walked in, saw our new vehicle was prepped and ready to go. Ourt paperwork was completed and Anita Clarkson, the Financing Director was waiting for us. She is without a doubt the most knowledgeable auto finance person we've ever dealt with. And she is also friendly and personable and patient. She explained every question we had thoroughly and in easy to understand language.Bottom line, if you shop for a Subaru anywhere else in the Jacksonville, Florida area, you're doing yourself a disservice. We had our 2013 Crosstrek serviced there a few times and they were always on-time, knowledgeable and friendly. This THE PLACE to shop Subaru's.

JacobC

29 de jun. de 2015

We need a new family car quickly and had the WORST possible credit situation. We went in and saw Mark Minter late in the evening, he stayed late and we found an AMAZING car that we loved. We left it in his hands to find the credit. Next day by 11AM we were fully approved with an amazing payment and we picked up the car at lunch! This dealership can do it all! Thank Mark~!

KP123

29 de jun. de 2015

I purchased my first Subaru just a few days ago. Our Sales representative is David Dombrowski. He was very helpful from the first test drive in January to the final sale in June. While it took me awhile to commit , neither he or anyone else at the dealership pressured me in anyway. David made the process as easy as possible, especially the night I picked up my care. Several others were coming in at the same time. David was very busy makeing sure everyone was taken cae of. My husband and I feel we got a good deal and are happy with our new car.

JWBolton

26 de jun. de 2015

Bought a new 2015 Outback. The car is awesome, and so was the buying experience. I dealt with Paul, David and Anita. All very helpful and knowledgeable. A Subaru wasn't on my radar when initially thinking about cars, but I couldn't have made a better decision. I'm extremely satisfied!

Andy

24 de jun. de 2015

I recently bought a 2015 Forester from Subaru of Jacksonville. The entire staff I interacted with was professional, courteous and non-pressuring to make a sale. Juan Hernandez was the sales person that I primarily interacted with, test drove a vehicle with and later came back to the dealership to make a purchase with. Mr. Hernandez was extremely helpful even to the point of driving me to local shops and delivering the purchased vehicle to my house in order to help coordinate the completion of a few after market installations. The overall experience felt friendly and I would without question purchase another vehicle here.

elliot

24 de jun. de 2015

By far the best dealership I have ever been to. This is the third Subaru I bought from this dealership and would not go anywhere else ever. Kimberly Schneid worked diligently to ensure the deal would work out. Anita Clarkson ensured I got the best rate for financing and of course Daniel Kane made the deal happen. Service plays a vital role in my selection for vehicles and Robert Desjadon provided me with detail information about how the vehicle was doing maintenance wise with previous owners. All in all I had an ALL STAR team working to get me into this vehicle.

Kathleen

24 de jun. de 2015

My husband and I purchased an Impreza Sport Hatchback from Juan Hernandez. From his response to my email, to selling us the Impeza, Juan was very knowledgeable and easy to work with. He made buying a new car a pleasure. He took a long time explaining all the many features of our new car not only at the sale, but a month or so later when I came into the dealership for help setting up the APPS.David Dombrowski took me on my first test drive when Juan was with another customer. He was also very knowledgeable and helpful.

hkennedy57

23 de jun. de 2015

First I want to commend our salesperson. Sabino Martinez is extremely knowledgeable about the product. He was patient with us and really listened to our needs. Next let's talk price. I did my research and Subaru of Jacksonville consistently provided the lowest quoted price. Finally I want you to know the process of buying our car went very smoothly. I had a couple of accessories I wanted to add and Sabino arranged to have them added in time for me to pick up my car with no delay. When it was time to leave, my car was spotless and came with a full tank of gas. I would recommend SOJ for any of my friends and family who might be interested in a Subaru. Oh and by the way, the Outback is a really great car to drive with an impressive level of technology installed.

Amin

23 de jun. de 2015

I have recently bought an Outback from this dealership and my main dealer was Juan Hernandez. He is really nice, helpful and friendly. He took care of everything pretty quick and precise. We definitely enjoyed our experience with the whole team.

Janet

23 de jun. de 2015

Purchasing my new Crosstrek was absolutely painless! Not really being sure of what I wanted after driving a sports car for years, Bruce Holmes guided me through the choices available to me. He took the time to explore my interests and driving needs to help me make a perfect choice of a new Crosstrek. I never felt pressured. The trade in on my car was right on, according to KBB.Thank you, Bruce!!!!

Chief

22 de jun. de 2015

Thank you Frank for all of your hard work. We love the new Outback, all of the safety features are amazing. Love the Eyesight with the cruise control.

sailor girl

20 de jun. de 2015

My husband and I were totally impressed with everything at Subaru of Jacksonville! For starters, how about the owner, Phil Porter personally greeting us to see if we had any questions? And then Bruce Holmes was a terrific salesman, NEVER exerting any pressure. He not only answered all our questions, but managed to get us a car weeks ahead of schedule. Then he took an hour to explain every detail in my new Outback. I am a teacher, and also a visual and kinesthetic learner. I learn from watching, not from reading a manual. Bruce patiently showed and explained everything to me, allowing me to try all gadgets in my new car before driving it off the lot. I love my new car and would recommend this dealership and Bruce Holmes to anyone shopping for a dependable, new car.

claudette

20 de jun. de 2015

thank you Josh Strickland and Frank Woods for making certain I was happy with my selection of my new Subaru and then driving 70 miles in order to deliver my old car to me so I could give it to my grandson. I call that Above and beyond.

GoNavy_DJ

18 de jun. de 2015

Mark Minter was an excellent Salesman that we had the priviledge of getting us introduced to our New Luxurious Outback... He was very helpful in educating us about all the tehnical features that our new car has to offer. And we are very pleased to have achieved such a great deal from the purchase of our 2nd Subaru. The new outback is so comfortable & much more fun to drive overall! Although we loved our 2013 Forrester we have to mention that the updated safety features in the new Outback really makes up for some of what we were sort of missing in the Forrester such as the back up Camera, the Turn signals on the side view Mirrors, and also the Blind spot Warning Signals in the Mirrors as well.The Air Conditioning for the back seat passengers has already made such a big difference too! WELOVE IT! Here's a big "Shout Out" to our Awesome Salesman, Mark Minter! He really helped us in finding just the right car to meet all of requested desires & needs! Thanks Again Subaru!

RickWRX15

14 de jun. de 2015

Frank Wood was our salesman he made the experience much different then past vehicles purchases. I got a good deal on the car I wanted and I never had that buyers remorse feeling the next morning. I honestly couldn't be more pleased with the car or the dealership.

scottp714

14 de jun. de 2015

I recently purchased my first car from Subaru of Jacksonville. The whole process from start to finish was an overall great experience. Kimberly and Anita really made me feel comfortable with making such a big decision in my life. I would HIGHYLY recommend working with the two of them!

maggie5

14 de jun. de 2015

The employees of the dealership were very accommodating, informative, and generous with their time. Frank, in particular, spent the better part of the day showing us many different cars, so that we could make an informed choice.

subaruguy1234

12 de jun. de 2015

Yesterday my family purchased our second Subaru from Subaru of Jacksonville. We had dropped in over the years to check out the cars and never had any pressure to buy or even talk! Once we were ready, we met Juan. He showed as much true enthusiasm for Subaru and made us feel at home. We bought our Outback. A year later, after a few emails and a few more visits (again with zero pressure), we bought our WRX! We never considered going anywhere... Honest, straight-forward, and easy, every time.I would also like to say that the service and finance folks are wonderful. Anita is very friendly and shares the passion for Subaru. Subaru of Jacksonville has the formula right: the great people doing the what they love. Good job.

CaveDiverFL

10 de jun. de 2015

I've been to quite a few different dealers that I just couldn't stand because you cannot walk the lot and look around without being constantly bothered. When I arrived at the dealership I was greeted and asked if I needed any help, to which I told them that I was just looking - no problem, they just let me know where I can find them if I do need help. Once I had a few questions they were happy to answer them without trying to sell the car too much. After doing some research I decided I wanted to get the Forrester (2.5) and revisited the dealership, they were happy to let me take a test drive and answer all my questions. When I decided to "crunch the numbers" with them I was prepared to deal the with normal back and forth crap other dealerships do, but to my surprise they gave me a good deal from the beginning without trying to up-sell on extended warranties and other stuff. They gave me a quote for my trade-in which was a little below what I wanted to get for and after a quick check with the sales lead they just offered exactly what I wanted. I was also really surprised how nice the financing was, I don't have any issues on my credit but have limited history due to not being a US citizen and still they were able to give me a 1.9% APR through Vystar which is much much lower than what other dealerships offered to me. I should also mention that I used the TrueCar service which worked great.Overall it was a great experience with no pressure that resulted in me buying a fantastic car. I now have just over 6,000 miles on my Forrester and it has seen lots of off-road trips and challenging terrain, never once have I had any issues. The Forrester is a very capable, reliable and functional car. Perfect choice for an active lifestyle if you don't care about luxury and latest tech.

Roro64

9 de jun. de 2015

They were hands down the best people to deal with! No hassle, just great deals and the nicest people! I highly recommend them. Josh was a wonderful sales person.

catkey24

8 de jun. de 2015

This April, we purchased our new Subaru Crosstrek via Community First Credit Union and their Car Concierge program. Subaru of Jacksonville came highly recommended by our Car Concierge rep, and she was absolutely right. The entire process from initial contact of the dealership to driving away in our new Crosstrek took just about 24 hours. It would have been less if I hadn't been at work -- they were very accommodating of my schedule. Most of the work was done by our Car Concierge rep, so by the time we got to the dealership, our car was ready for us and it was just a matter of settling the deal and signing paperwork. That's where we met Josh Strickland, our Subaru sales rep. Josh was very professional and kind, and we felt that he advocated for us to get us a great deal on our new car. What made it extra nice for me, personally, was that we had our 7-month-old infant (who loves to chew on paper) with us as well, and everyone was very patient with us (and her!) as we juggled paperwork and pens out of her reach. Josh is a dad himself and I felt like he really "got" our situation, which made it so much more comfortable for me -- I didn't feel like I constantly had to apologize for delays while I redirected my baby's curious gaze and grasp. This was truly the easiest, most pleasant experience I've ever had when buying a car. I can't say enough nice things about Subaru of Jacksonville!

Suisme23

7 de jun. de 2015

This is not our first Subaru from this dealership. This is our 3rd bought from them and the fourth Subaru that is serviced here. I cannot say enough good things about the salesmen and service people that we have worked with. I have never felt cheated or dissatisfied with any contact I have had with the dealership. Actually, I feel that several times they have gone out of their way to help find the car our family wanted and help make it happen even though we have specific packages we are looking for that may be harder to find. As for service here I have never had any problems either. In fact, they as well, have gone out of their way to help get us in for service even though we have strange schedules. I also have never felt they recommended a service that was not necessary for any of our vehicles even though we have some older models as well as new. This is also not the closest Subaru dealership to our home, but we drive across town because we trust this dealership to not overcharge or cheat us in sales or service, period. Thanks Subaru of Jax!

Bud and Debbie

5 de jun. de 2015

This was the first new car purchase we have made since 1985. We did not know what to expect, but knew what we wanted. Frank Woods helped us achieve that without any hassles or problems. We ordered the car we wanted, and while we waited for it to arrive, Frank kept us up to date on the progress. When it came in, I really do believe he was as excited as we were! He went over every detail about the operation of the vehicle and just this alone meant he spent over an hour with us to be sure we were happy with our purchase and understood how to drive this amazing car!Every time we have had any dealings with this company, it has been good. Everyone there goes out of their way to be sure you are satisfied with your purchase and pleased with their service. We have already told people how happy we are with this dealership, and will continue to do so in the future by just enjoying our car and recommending others get a Subaru and do the same.

SubaruJunkie

4 de jun. de 2015

We were previous Subaru owners and stepped away for a few years. However, we knew it was time to come back to our favorite automobile. We had worked with Jerry Johnson in the past and were delighted to see he was still a Subaru team member. It was great to work with him again. The experience was pleasant, easy and pretty "painless". Thanks for making our buying experience so positive.

todddarcel

4 de jun. de 2015

I have never had a smoother experience buying a vehicle. Mark showed me exactly what I wanted to see and answered all my questions. Having a baby on the way, Mark reassured me of Subaru's stellar safety record and explained the construction of the Outback. I had several other makes I was looking at but after dealing with Mark and the rest of the team I know I made the best decision for my family. Thank you again.

Jim

4 de jun. de 2015

I flew down to Jacksonville to buy a used mustang from this dealer. Juan Hernandez picked me up at the airport and we completed the paperwork quickly after a short test drive. The car was in excellent condition as represented online. I left with a full tank of gas for the drive home. I received the paperwork to register the car in my state within 5 days.No sales pitch to buy any type of extra warranty or product. This was a welcome change from my past experiences at other dealerships. I was totally satisfied with my buying experience with Mr. Hernandez.

S.H. 613

3 de jun. de 2015

I just purchased a Subaru XV Crosstek and the Vehicle, Sales Team, Salesman, Finance Team experience was excellent in every way. I would highly recommend this Dealership and Team foryour consideration. The Salesman also provides extended future assistance for Vehicle questions and assistance as they arise,

jonathan

1 de jun. de 2015

Visiting subaru is always an adventure. It's even better when you have a rockstar sales team that makes sure you're taken well care of. We came in to look at possibly trading one vehicle, ended up trading in two and walking away with two new cars we could only dream of. Mark Minter is the most fantastic person to do business with and wonderful at making the car buying experience more relaxed and no pressure! We bought our first Subaru from him two years ago and were so pleased we wouldn't go elsewhere for our next subaru(s). Every service visit to the dealership we're always remembered and greeted with a smile. Best dealership anywhere!!!

JaxManny

31 de may. de 2015

Hello, my name is Manny and i just want to share with other customers that this is a great dealer to buy a car. Besides the known facts that give Subaru cars their great reputation, you will also have a great buying experience. You will not fill any kind of pressure or discomfort in the process, they are very friendly and "patient" with you :), and even if you come all surrounded with an armor ready for a buying battle after a few minutes into it you will realize you don't need it, and that you can relax. I am not going to write too much cause you probably will check more reviews from other customers and come with your own opinion, i will just say that you won't be disappointing when you leave the dealer and most likely be happy with your purchase. I have done my research before and after and I know I got a pretty good deal. PS: They also have a great service department, very polite and knowledgeable, that will keep your car in good shape for as long as you have it (I know people that have been going there for many years and their cars have more than 300 K miles and still run great).

Pleasantly Surprised

31 de may. de 2015

David was patient, helpful, and no pressure from the go (I walked on the lot prepared for a car buying battle). With an indecisive 6+ test drives, over two visits, and a very strict budget, I was never pressured. Eventually I walked away with my first ever brand new car. Under my own will I chose a model nicer than I originally planned (outbacks are a much nicer drive!), and David did everything he could to help me get into the price bracket I needed. There was no haggling (I had a VIP agreement walking in). I had some challenges with financing due to living out of state, but Anita was able to work around the red tape and get me into the best financing possible. I would go back in a heart beat and would recommend it highly. This is my first Subaru. If the brand is as great as the staff at this dealership, I foresee the beginning of a long relationship.

amanonda

31 de may. de 2015

We liked this dealership because the salespeople weren't pushy. Our salesperson gave us the space we needed to make our decision on our own terms, which is exactly what we wanted since we left another dealership when the manager tried to intimidate us into buying a car. We would have left if Subaru of Jacksonville had tried the same tactic. Based on our experience we have decided to us Subaru of Jacksonville for our car maintenance needs even though there is another Subaru dealership closer to where we live. They also gave us a great value on our trade in.

Catracho56

29 de may. de 2015

Just when I was ready to Give up on a vehicle purchase i decided to give SoJ a chance. Frank was helpful since the phone call. Will come back here and look for Frank!!!!

dgahagan

29 de may. de 2015

We purchased our second certified Subaru Outback from Kimberly Schneid at Subaru of Jacksonville. It was another outstanding experience....fast and courteous. I drove six hours to purchase this vehicle from them even though there are several Subaru dealers in my area....I would not consider buying a Subaru from anyone else. Thank you Kimberly!

Christie&Bill

26 de may. de 2015

Our salesman Jerry Johnson was great. He was very easy going during our test rides (we bought a used Subaru) and gave us time to get comfortable with the car. There was no pressure and the deal went very smoothly. After the paperwork was completed Jerry took the time to go over all the goodies on our car and how they worked, he even paired our phones with the system for us. All of this was in the owners manual but he made it easier to understand. We wanted an extra key and was able to get it the next day. Everyone was very friendly and helpful. Overall great experience. The service waiting area is great, comfortable seating, coffee, bottled water, soda's and snacks. Only used it for a few minutes though. When I go in for my first service I'll be able to review that aspect of Subaru of Jacksonville.

Finfoot

25 de may. de 2015

Bought a used car from them in October. Thankful to have bought the extended warranty...normally don't. Car had to be towed within two weeks of purchase and car has had $1000 in repairs in six months. Won't return to this dealer.

lovemysubaru

25 de may. de 2015

We had a very pleasant experience buying a new car. No pressure, easy-going, friendly staff. Paul Johnson is great! I would come back here again in the future.

FlaSurfer

24 de may. de 2015

I had to order the Crosstrek I wanted; it came in 2 weeks earlier than expected. Salesman, Juan, was available for questions/help, but really low-pressure, very straight-forward and honest; which I appreciated. The financing was a breeze. The finance lady (Anita) was super-knowledgable, friendly and helpful. I will definitely buy from them again when I'm ready for my next Subie.

newcarat153

24 de may. de 2015

Our visit to Subaru of Jacksonville was intended as an information finding trip. However the salesman who help us was very knowledgeable and we found a car that fit our needs and decided to go ahead and purchase the new car. We were very pleased with the service we received.

sapienza

24 de may. de 2015

David was very kind and easy to work with. He was so knowledgeable about Subarus and you could tell that he was genuinely interested in the cars. Would most definitely recommend another car buyer to David.

Pacifico

23 de may. de 2015

Staff are all very professional and honest. Met Edmunds price for my trade. Allowed me to put a substantial down payment on my Visa, wife will be using miles for trip to Italy.

MBH

22 de may. de 2015

FrankGreat, personable, knowledgeable, no pressure, could not believe the deal he gave me! Explained all details, great follow up after purchase. If I buy another vehicle I will seek out Frank and do another transaction.

wab

21 de may. de 2015

About a year ago the 2014 Forester came out and got rave reviews. My wife & I were thinking of replacing a 2002 Mazda Tribute and had started test driving several small SUV's. We met Frank Woods who took us out for a test drive and he explained both the Subaru brand and the specifics of the Forester. We told Frank we just started shopping and not to "bug" us. He listened and did not keep calling or emailing. We liked the Forester, but I am leary about buying the first year of a model, so we kept the Tribute alive for another year. I stopped in this week, found that Frank was still working there and looked at some 2015s, I picked one so that they could give me a trade in quote. I told him I'd be back in a couple of days with my wife to take it for a test drive. We decided to get it and the process went smoothly. We financed since they were offering 0 % and dealt with Anita Clarkson who was also friendly and professional. Frank is a class act and SOJAX is lucky to have him.

lkk

21 de may. de 2015

My last car purchase was thirteen years ago and the process is always stressful, or at least I remembered it that way. This experience with Josh was anything but stressful! Not for one instant did I feel that I was being taken advantage of, or being pressured in any way! Josh made it easy and pleasant. He was extremely good and thorough when explaining the purchase details. He has a calm demeanor and when coupled with his professionalism makes him the perfect sales person. As a company you are who you hire so, good job Subaru of Jacksonville!

bickettk

21 de may. de 2015

Staff was very nice and down to earth. Completely attentive to any needs or questions. Even took care of us well after they were closed.

Kevin

17 de may. de 2015

No hidden fees, no hard press. Once we agreed on numbers it was a done deal, papers were signed and we were out the door.

gotthis

16 de may. de 2015

I highly recommend this dealership. My experience in buying an Outback was actually very enjoyable thanks to Juan Hernandez! He spent a great deal of time with me going over all of the new features, making sure I understood the benefits of each new function. I don't anticipate any problems but if so I know Juan will be there to set me straight. Also, Josh Strickland took me on my first test drive of the Outback which helped me decide that was the car I wanted.Thanks!!!!

Dan

16 de may. de 2015

We worked with Josh originally looking at a used SUV. Wound up with anew Crosstrek. Josh was patient, not pushy, and laid the facts out in front of us and let us alone to make a decision.

donofriok3

16 de may. de 2015

We ordered our Crosstrek in February with Bruce and just picked it up last night, Bruce was very helpful with assisting us on getting all the features we like and needed. We we got the call yesterday that our Crosstrek was in and Bruce seemed nearly as excited as we were. When we walked in we were greeted by Anita the finance director who was thrilled we were there to pick up our car. We did get there later in the evening but never felt rushed. Anita and Bruce both stayed late to go over everything in detail and to answer all of our questions. They were both very helpful and reassuring, I will be back again dragging others in to see them and with my 7 year warranty and 2 years maintenance I will be back just to say hello. You will not be disappointed!

Private

15 de may. de 2015

I am thrilled my Mom now has one of the safest vehicles on the street. My family loved the staff at Subaru of Jacksonville. The vehicle sold itself, but the staff (mainly Juan and Anita) made my mom (Barbara H) feel welcome and cared for. That attitude is exemplary of the core values of Subaru.Juan and Anita, thank you for taking great care of my mom.

jwise

15 de may. de 2015

This was my first purchase at a Subaru and it was an excellent one. Specifically, its note worthy to make mention of Frank Woods, who was honest, customer focused, and competent. If not for him, I don't feel my purchase would have been as adequate in regards to my needs/circumstances. Above all, thanks Subaru Jax for an awesone experience!

cl3gs

15 de may. de 2015

I came in with a trade in towards a new Subaru. Jerry Johnson was perfect and made this car buying experience very pleasant. Very military friendly as well!

SubieRuby

15 de may. de 2015

I purchased my first Subaru from Juan Hernandez. The entire experience was phenomenal, there was no pressure. He took the time to find exactly what I wanted, and when it arrived he took the time to go over all the bells and whistles of my new Outback (and there are a lot). Phillip in finance was great as well, helped me find a better loan rate. Overall this is what every car buying experience should be.

suesubaru

15 de may. de 2015

This was our second trip to buy a car. My husband bought a new Forrester last year. I liked the dealership and a the sailsman so much we went back when I was ready. Frank Woods is a real sails man, he knows what he is talking about.

JaxJule

14 de may. de 2015

We went to the dealership just to test drive a Forester. Josh Strickland helped us find the vehicle we liked at the price we wanted! He was very patient, informative and helpful. The ad "Drive a Subaru, you'll buy a Subaru" is so true! We came home driving our new Forester!

Andrewkov92

14 de may. de 2015

Very nice and easy to work with. Jerry Help me get the price and the car I was looking for. I'm very happy with my purchase.

annaw

13 de may. de 2015

Jerry Johnson was the salesman that greeted me when I drove in to test drive my first Subaru. He was awesome! He greeted me warmly and assisted me through my decision making process. He never pressured me. I visited 3 more times before I made my decision. Every time Jerry was very patient with me, answered my many questions, was kind and professional. He remembered what was important to me from one visit to another. I would recommend Jerry to any of my friends.

gdgarner

13 de may. de 2015

We have dealt with SOJAX since 2011. The customer service is the best of any business we have visited. We have bought 4 Subarus...3 from SOJAX. I made the horrendous mistake of going to another Subaru dealer to buy the 4th. I certainly won't do that again. Josh Strickland and Anita Clarkson are my "go to" people. They have made the dreaded car buying experience almost fun! They even put my daughter in a new Impreza. The Service and Parts Departments are equally as accommodating. When calling for a service appointment, I have always gotten the day and time I need. And the vehicles have always been ready on time, if not early.I would have to say that we are not just a Subaru family now but a SOJAX family!

joewillyflop

12 de may. de 2015

i have always hated the part of buying a car when you sit down with the salesman and talk price. My experience has always been one of feeling pressured and pushed. Well, not at this dealership. Josh Strickland knows how to treat people. I never felt pressured or pushed or uncomfortable. We agreed on the new car price and trade-in value of our old car with really no feelings of anxiety at all. I felt good about it. I will say spending the amount we spent on our new car is humbling, to say the least, but Josh made it all bearable. I will recommend this young man and Subaru of Jacksonville to my friends.

martij

10 de may. de 2015

Juan Hernandez was the salesman who helped us decide on a new Forester. He was extremely professional, attentive, informative and helpful. He spent a lot of time with us on two visits. He was very thoughtful and made us feel right at home. The entire experience was easy and comfortable, thanks to Juan. I look forward to working with Subaru of Jacksonville in the future for servicing our new Forester.

PogingPogi%^78

8 de may. de 2015

We(My wife and I) came into this dealership and the very first person that we talked to was Mr. Frank Woods. He Showed us some of the Models of the SUV's outside but what we have in mind was the Subaru 3.6R Outback. Mr.Frank Woods was very helpful and help us order the Subaru 3,6. It took almost 02 months and sometimes I dreamed about driving my Outback Subaru in the mountains of California, and Gatlingburg, Tenneessee, (Mr.Woods probably thinks I was just kidding him), and today, May 7 2015, my dream SUBARU Outback finally came. Oh boyyy, beatiful SUV, I am going to love this vehicle for a longggg time. Mr. Frank Woods was so very helpful in explaining how to operate all the new gadgets-computerized things, and at the same time, Mr.Woods tells us stories about the mountainous Gatlingburg cabins in Tennessee which we said that we are going to go there and spend some time to see the place. I really love to visit this mountanous place, and i will try also during winter time. We spend more than 2.5 hours listening to Mr. Woods and Mr.Woods really took his time to tell us what we should know about our brand new Subaru Outback. He is very,very patient to us. This is the kind of a salesperson that every customers wanted to deal with, honest, helpful, friendly. No regrets, Mr. Frank Woods is an asset to this dealership. Bravo Mr. Frank Woods.I SALUTE YOU! Well Done!

Enjoynlife

6 de may. de 2015

My sales person was Bruce Holmes. I couldn't ask for a more attentive, consciousness, and informative sales person. He took me from selection of a new vehicle to follow up during the build process to a careful and complete review of my new Subaru features and operating instructions when it arrived. Bruce is a consummate sales professional and in my opinion, a real asset to Subaru of Jacksonville and a reflection of the character of employee that the dealership chooses to represent itself to prospective customers. You can't go wrong with this sales person or the dealership.

Finnertyf430

6 de may. de 2015

A few weeks ago we were at Subaru of Jacksonville to purchase a car for my boyfriend. We had an awesome experience with them. After a few weeks and a few days of borrowing his car, I wanted one of my own. While we were at the dealership to get his tag I spotted the Subaru I wanted. We worked with Sabino again and had such a great time. Everything was so easy and fun. I got to drive away in the car I wanted and I LOVE IT. We love our Subarus and we are grateful to everyone at Subaru of Jacksonville for such a wonderful second experience.

ajsmith3

5 de may. de 2015

We worked with Frank Woods. He gave us a very fair price with no haggling. We were very impressed with his willingness to answer questions and explain details. Overall, I highly recommend working with Frank and this dealership.

papac

5 de may. de 2015

We bought our first Subaru Outback, it was a real pleasure to work with the staff. They were all very friendly and helpful, no pressure. Would highly recommend this dealership if your in the market for a new car.

MBURNETT

5 de may. de 2015

BRUCE HOLMES HANDLED OUR SALE AND HE IS SO KNOWLEDGEABLE, PATIENT AND PLEASANT. I MADE SEVERAL TRIPS, TEST DRIVING THE OUTBACKS, TRYING TO MAKE UP MY MIND AS I'M A FIRST TIME SUBARU OWNER, AND HE WAS MOST ACCOMMODATING! MADE OUR PURCHASING EXPERIENCE EASY!

James

5 de may. de 2015

The service was first rate in helping us to learn about Subaru cars. Everything was first rate especially the service provided by our salesman, Bruce Holmes. We would recommend this dealership to friends with our highest recommendation.

cargirl

5 de may. de 2015

At Subaru Jacksonville, Fl., service, knowledge, hospitality made us have a great experience. Frank Woods was very helpful, but not pushy. He was very honest.

setvlori

3 de may. de 2015

Our salesman Jerry Johnson was the best. He found exactly what we were looking for and there was no pressure. He was courteous and very accomodating- we had a complicated situation, which included a trade and he made the process simple. When we picked up our vehicle he was most patient and thorough showing me how to use all the features of the car. Even the financial paperwork was simple and straight forward- NO surprises when we saw the paperwork. Would higly recommend this dealership- even the people who were not involved with our sale were pleasant and and spoke to us.

Blaster

3 de may. de 2015

Very professional sales people who work very hard to earn your business and will go the extra mile to ensure you receive the best service and experience in purchasing a vehicle. Top notch dealership!

1Michael

3 de may. de 2015

This is the 2nd Subaru we have purchased from this dealership. They are fantastic. Our salesperson was Kimberly. She also sold us our other Subaru. They take care of your every need. Explaining everything about the cars and their accessories. I have purchased several other cars here in Jacksonville, FL and never found this type of service.

del-joan

2 de may. de 2015

This is our 2nd purchase of a Subaru Outback from Sabino Martinez in 3 years. It has been very easy to build a relationship of trust and know that you are going to reach a fair deal for everyone. Anita Clarkson from finance, "hats off to you", what a pleasurable experience you made for us, could have sat and chatted all afternoon with you. And Sabino, I really chew his ear but I can tell he likes it.Oh, about the new Outback with all the new safety technology (the reason we upgraded), it by far surpasses all of our expectation. All of our friends are in aw of it as well as us.

annon

1 de may. de 2015

We came in to purchase a Subaru BRZ. The salesman knew an incredible amount about sportier cars, comparisons with other sports cars, and performance details. We were very impressed with his depth of knowledge about cars.

urbang

30 de abr. de 2015

I have just purchased a new (2015) Outback from this dealership. I found them easy to get along with and quite reasonable to deal with. Given that they are currently selling everything they get in Outbacks, they could have tried to make it more difficult. As with all car dealerships, they also aren't giving things away. I did my homework in regard to pricing, for both the car I was purchasing and my trade. As a result, I was able to walk out with a deal that I think was fair.

Subaru65

29 de abr. de 2015

After doing research on the Internet, we visited this dealership to go look at the cars/models. Mr Frank Woods (who happens to have sold me my previous Subaru) met us in the parking lot and was very helpful in letting us look at the cars we were interested in. When the time came to crunch the numbers, he went above and beyond to help us! We just had to buy the car right there and then!! Ms Anita in finance, made signing of the paperwork and legal stuff easy as pie! It was a wonderful experience!!

Jose USN Retired

28 de abr. de 2015

Great service! I went along with my son to purchase a 2013 Subaru Impreza that he had be looking at online. Frank Woods and his finance team Anita Clarkson and Phil Porter Jr. knew that we were press for time, so they expeditiously completed all the required paperwork. My son was driving away with his new car in under 60 minutes from us stepping onto the lot. That must have been one of their fastest completed transaction to date. I would highly recommend them for your next car purchase.

newcar owner, St. Johns

28 de abr. de 2015

Proven quality service and knowledgeable friendly people make this an outstanding place to do business. Doing business with Jax Subaru since 2002. They're the best. The only dealer for a new car that my wife and I would consider. First Subaru bought 1993 in Alaska. Second in 2003 in Jacksonville and after 132.000 miles time for a new car. The new Forrester had every feature my wife wanted. Jerry Johnson was great working with us to find the exact car for a fair price that made us extremely happy. Phil Porter Jr. helped finalize the paper work and was every bit as personable and professional as his father was when we bought our last Subaru in 2003.

guyboughtaforester

27 de abr. de 2015

I went in to the dealership with a broken down 2004 forester basically knowing that I was going to need to buy a new car that day. They took great care of me (even fed me lunch!) and offered a fair price on a new 2015 forester (equal to the average price paid in the area based on truecar.com prices). Also gave me a good price on my trade in, even without knowing exactly why it was broken down.Overall a great experience - I never felt pressured into any decision and I couldn't be more happy with the car.

Angie G.

27 de abr. de 2015

Recently traded in our BMW and bought a 2015 Subaru Crosstrek from David Bombrowski. Highly recommend him! Professional, knowledgeable, and great communicator. Love the car!

marlyn

27 de abr. de 2015

This past weekend I picked up my second Subaru Forester from Subaru of Jacksonville. In the years since I purchased my first Forester at this dealership I have learned a great truth--when you purchase a car from them, you become part of the family! My first purchase experience with salesman Bruce Holmes was pleasant and fun. His knowledge of the cars made my selection easy. After purchase, service appointments were quick and convenient. The service department stands behind a priority policy of keeping cars safe, and really listens! When I needed to replace my first Forester, getting another one was an easy decision! As owner Phil Porter says in his TV ads, "Drive a Subaru, you will buy a Subaru." I could add that once you buy a car here, you will be a Subaru of Jacksonville customer for life!

subaru#1

27 de abr. de 2015

The Best Subaru Dealership An excellent dealership to work with and to negotiate the best prices anywhere. Josh Strickland, the sales person was very professional and knowledgeable. They even brought our car to us as we are tied up for over a week.

Kevin Eyedoc

26 de abr. de 2015

We bought our first Subaru, an L.L. Bean Outback, from the dealership 13 years ago. After driving it nearly 150,000 miles, we wanted/needed to update. We used the Outback for our play car, hauling around our kayaks and bikes on roof racks and by trailer. After doing on-line research, we decided to get a Forester this time around. It seemed to have more storage while not sacrificing the creature comforts of the Outback. The latter is important because we put a lot of road miles on the car, taking it to the Florida Keys and Maine each year. Our salesman, Josh Strickland, patiently listened to our needs and decision process, then suggested that we reconsider the Outback. After trying out the two models, we readily agreed with his recommendation. That decision made, he was candid and courteous in putting together a very fair deal with a well-equipped in stock vehicle in less than 15 minutes. The sales manager, Daniel Kane, Anita Clarkson and all the other dealership staff were as kind and helpful as Josh. We love our new car. It is everything Josh promised, and more. We wish that all of our previous car buying experiences could have been as enjoyable as this one.

Annikki#5

24 de abr. de 2015

This is my second Subaru from this dealership. I have dealt with Mark Minter, Kimberly Schneid and Anita Clarkson. They are very professional and helpful and friendly. I will be happy to deal with this dealership in the future. This is my fifth Subaru. The service department is excellent. AnnikkiSubaru # 4.

ElaineSubaru4

23 de abr. de 2015

We went in for a service recall on our 2009 Subaru Outback, While we waited we test drove a new 2015; we were immediately sold. We traded our other car in.....now we have two Outbacks in the driveway.....We couldn't have asked for a better sales team, Ryan Munro was knowledgeable, friendly and went above and beyond to explain the Outback's features.. We are completely satisfied with our new purchase. Thanks, Subaru of Jacksonville.

micheladon

22 de abr. de 2015

We drove down to look at the Subaru's knowing that we needed one within the next week. We had looked at other cars and couldn't find any that compared to the safety a Subaru offered, and with us expecting our first in September, there was just no other option. When we got there we were surprised that no one approached us as we walked around the lot for about 15 minutes. We walked up to the dealership and there were 4 or 5 guys sitting outside...none of them said a word to us even though we made eye contact. We felt really awkward. I chalked it up to us being such a young couple...although young money is still good money. Those other sales guys missed out on a good sale. We went inside and were immediately greeted by Mark Minter. He was a little shocked that no one had even asked us if we needed help yet and got to work making our experience amazing. He took us outside and drove the car up that we had been interested in. He let us look around the inside and explained all the features to us from top to bottom. We hadn't planned on getting anything above basic, but the car he showed us was too perfect to pass up. Leather seats, GPS navigation, eyesight cameras, and the list keeps going. We fell in love. (And we'll be back in a few weeks to have a bike rack installed; Mark explained all of those options to us too). The process from there went smoothly. He collected our information, got us an amazing deal and Anita Clarkson got us an amazing rate. This place really does mean it when they say they take good care of military buyers. I don't believe we could have gotten this car, fully-loaded, for this price anywhere else. We appreciate everything Mark did for us and we are extremely happy with our new car. We'll be back when our other car needs to be replaced, without a doubt.

Benedetto, Dorene

20 de abr. de 2015

I just recently leased my third Subaru Automobile and had the pleasure of working with Mark Minter for the third time. I searched him out the moment I walked into the dealership because I knew I would have a seamless and honest experience. He understood my needs and guided me in finding the best vehicle. I highly recommend if you are thinking of leasing a Subaru that you go to Subaru of Jacksonville and ask for Mark Minter. Anita was also fantastic in helping me with the financing of my lease. Dorene Benedetto

Completely Satisfied

19 de abr. de 2015

Jerry was a no pressure salesman that answered my questions and if did not know the answer at first, he found the answer and communicated it right away. When I bought the car there was no pressure exerted when signing the loan. In my experience that is a time when a lot of extras are pushed on the customer. That did not occur, which makes this a dealership to which you would return.

Pitfam15

18 de abr. de 2015

Mark Minter made us feel welcome from the moment we met him. Guided us through the seamless process with confidence and reassurance. Made this experience the best we've ever had. We left the same day with a new vehicle. He went above and beyond and then some! Phil the manager was amazing to work with.

Skal

18 de abr. de 2015

Every time I enter Subaru of Jacksonville I am always treated like every customer feels they should. The staff is very helpful and friendly; always trying to make my experience, from buying a new car to having an old one serviced, as quick and pain free as possible.

ShadowReaper

16 de abr. de 2015

I have been shopping around for a Subaru BRZ in town for about half a month, and let me tell you, not once did I feel pressured or uncomfortable. The whole process of buying a car was taken VERY smoothly thanks these guys, to be specific Sabino Martinez. If there is something wrong with your car, don't panic, these guys will haven't taken care of in no time. Also, these guys don't overcharge their fees like...well..."The OTHER side of town".

Karen

14 de abr. de 2015

This is my third vehicle purchased with Subaru of Jacksonville. I won't go anywhere else. They treat me exceptionally well. Sabino is wonderful - he should be used as the model of the perfection in car sales! Anita is VERY helpful too, she makes me feel like we're old friends.

Dan's Truck

14 de abr. de 2015

Frank was a friendly salesman. He was very helpful getting the paperwork in order. Truck was nicely detailed while paperwork was being completed. Dealership was clean and spacious.

asorkin

14 de abr. de 2015

I would like to thank Juan Hernandez for being helpful, tactful, and speedy all the same time.Within less than one hour Juan helped me to select the absolutely perfect car at the price I can afford.Thank you Juan.

T Ash

14 de abr. de 2015

I've purchased many cars over the years through numerous dealerships and can honestly say that my experience at Subaru of Jacksonville was the best of I've ever had. From the minute I arrived at the dealership everyone I interacted with was friendly, knowledgeable, and made me feel like a family member rather than a customer. They were upfront and honest, I especially liked how no one tried to twist my arm to buy all of those unnecessary add-ons that many dealers push to make an extra buck. This was my first experience with Subaru and I couldn't be happier with the car and Subaru of Jacksonville.

ANeylans115

13 de abr. de 2015

They had the car I wanted. It was a very fair price. The paperwork was dealt with in a timely manner and I was treated as a valued customer every step of the way. Could you really ask for more?I'm a resident of Gainesville, so when driving a distance to pick up a car there is a certain expectation for things to go off without a hitch. In previous experiences with other dealers, it's been a hassle to get the vehicle I wanted and to cut through all the nonsense. Everything was so straight forward here, which led to no haggling and efficiency on both sides of the desk. Thanks for making my dream car painless to attain! I hope to be a long term customer.

Fred

13 de abr. de 2015

Sabino, your the best! Very professional.No hassle, great to be a customer at this dealership. Will be back to purchase another vehicle for sure!ThanksFred

D McBride

12 de abr. de 2015

Having shopped numerous dealerships online in the SE over the last 6 months looking for the best possible deal on a 2015 Outback 2.5i Limited with Moonroof, Navi and Eyesight, I met salesman, Jerry Johnson. He was wonderful and worked diligently to see that we struck a workable deal that both of us were agreeable with, this was truly a pleasant experience.

Bill

11 de abr. de 2015

My entire experience has been nothing short of exceptional. My sales advisor, Mark Minter, listened to me and thoroughly walked me through the features and benefits of owning a Subaru Forester. Mark was responsive to me as a customer and always followed up with me in a timely fashion. Anita was great and surprised me with great financing terms. Daniel Kane took a personal interest in making sure I felt as if I was the only buyer in the dealership. Kevin, in service, always had a smile on his face and had my Forester ready when promised. I can't say enough good things about my overall buying experience. If you are looking at Subaru for your next vehicle, this dealership and it's staff will not disappoint you. Thank you all for making me a fan for life.

dylanhines

10 de abr. de 2015

I had heard great things about this dealership from past buyers and they had a vehicle I was interested in. It was a 2013 Certified Subaru WRX sedan and I spoke with Mark Minter initially on the interest. After what seemed like a short time there, I had the keys in hand and was a happy camper. The overall experience was great! No heckling or feeling pressured at all. This is truly a "family experience" and I appreciate Mark's expertise and friendliness throughout the transaction.It is true, "Drive a Subaru, You'll buy a Subaru!"

Kazu

9 de abr. de 2015

Frank, you are great saler enjoyed buying with you. Process was easy and everybody nice. I'm happy this car for price is good, everything was done.

1carbuyerinjax

8 de abr. de 2015

What can i say? Frank was awesome. Pulled no punches when it came to the deal. He talked to me straight up with much courtesy and respect. I told him what i wanted and he dilivered same day in less than 30 minutes. Wasn't pushy like many dealerships. He pulled the car under the canopy for me to get into. Took me on a nice test drive. He worked for ME that day is how I left feeling.

new car owner

7 de abr. de 2015

We recently bought a new Forester from Subaru of Jacksonville. Everyone was very friendly and pleasant to work with. I would highly recommend this dealership to anyone looking to buy a new car.

RSH

3 de abr. de 2015

This past month we headed to Jacksonville, FL to test drive and discuss buying options with several dealers. Frank Woods from Subaru of Jacksonville was, by far, the most courteous and knowledgeable of any sales staff we encountered at any dealership. We went to VW, Toyota, Mazda, and Ford dealerships and ended up buying a 2015 Subaru Outback. We don't purchase new cars very often and were not looking forward to the ordeal but Frank was outstanding. For one, he was not pushy but even more important was that he really knew the product. He followed up with us and helped negotiate a great price. After the purchase he took the time to show my wife all of the options we purchased. We have never purchased from Subaru but Frank made an impression on us and, from this day forward, we will always go to a Subaru dealer first when thinking of purchasing a vehicle.

Laura B.

31 de mar. de 2015

Sabino Martinez was the best car salesmen I've ever met. I will recommend him to everyone. Anita Clarkson was also wonderful. I never felt uncomfortable or pressured and they made buying a car an enjoyable experience!

TonyM

31 de mar. de 2015

Juan has outstanding product knowledge, knows how to work with customers and meet their needs. He spent most of his day with us without reservation or excuses. Delivered the car on time, with expertise and I'm satisfied he will continue to be there with any questions or concerns we have in the future. Great job in all facets of sales and customer service.

Phatride15

31 de mar. de 2015

This is the 4th Subaru we've purchased here, and Juan's always been a great guy. Great follow-up and customer service. Will definitelt be back when time comes.

RW

30 de mar. de 2015

This makes the 3rd Subaru we have bought from them. Sabino Martinez was very good to work with and no pressure at all. Very good experience.

ca75smith

30 de mar. de 2015

This is my first Subaru and I couldn't be happier. Anita and Josh were very friendly, knowledgeable, and great to work with! They took a lot of the stress out of the buying process and really made it a pleasant experience. I will definitely be coming back to Subaru of Jacksonville for all my future purchases.

wvrydr

29 de mar. de 2015

I knew what I wanted but I was pleasantly surprised. Frank was friendly, informative, and no pressure. Anita same, able to explain everything. After having driven the Outback for a few days I can tell already Ive made a good choice. Thanks Frank, Anita. everyone at Jax Subaru

denise

29 de mar. de 2015

Juan was an awesome salesman! We can recommend Juan highly! Our experience was very good! We were welcomed into the Subaru family....now I have my eyes on an Outback!!!!! ;)

Legacy Lover

27 de mar. de 2015

Got such a good deal on my daughter's car, I bought another one for myself. I was debating on trading in my Honda Civic, but once I drove the Subaru Legacy, I had to have it. It is a dream ride and I love it.Diane Kenyon

bloodofganon

27 de mar. de 2015

Go see Jerry Johnson! He will hook you up! Purchased a 2015 WRX at an incredible price with the help of Jerry's excellent customer service.

Beth

23 de mar. de 2015

We just purchased our first Subaru and it was the best experience we have ever had buying a car. Our salesman was Bruce. He was very knowledgeable, patient and straightforward. We bought the new 2015 Outback and are very pleased with the price we paid. I would encourage anyone in the market for a new (or used) car to shop at Subaru of Jacksonville and ask for Bruce!

streeterba

23 de mar. de 2015

My husband and I both agree purchasing the Subaru Forester from The Subaru of Jacksonville team has been the best car buying experience. We had the pleasure of meeting and working with Juan whom is pleasant and professional. To keep the purchase moving along David and Adam assisted and they too were great to work. Thank you, Subaru Team for making our Subaru purchase stress free and quick.

Joebloker

23 de mar. de 2015

We kind of knew what we wanted when we went to Subaru of Jacksonville, a new or used Outback. Over a two day period we found our salesperson, Mark, friendly, informative, and patient. No pressure. Our overall experience with this dealership was excellent.

elybee

22 de mar. de 2015

Jerry made the process of finding and buying our Outback very easy - process was easy and not overwhelming and we love our new wagon! Thank you!

Prius04

21 de mar. de 2015

Stopped in today to see if I could find a decent used car for my daughter. She's graduating from high school this year and heading to college, so something reliable and great on gas with an affordable price was top on the priority list. We were greeted by a very friendly sales man named Frank Woods. I have to say, my past experiences with car salesmen have been less than pleasant because of the constant game playing that kept me hostage at the dealership for hours instead of being upfront and making the best deal and making me want to return in the future. Frank was all that and much more. He asked what I was looking for and what I wanted to pay. We found a great little car and they made the exact deal I asked for with none of the games. I would definitely recommend this dealership and especially Frank Woods to anyone looking to buy a car.

warrensam

21 de mar. de 2015

I had a pretty good idea of what I wanted, and I've owned a Subaru before. They made the process very easy and pressure-free. They had the vehicle for me, the financing, and made the whole sales process as smooth as possible.

hash

21 de mar. de 2015

Dealership was patient and flexible with my purchase timeframe. Bruce was understanding of my needs and very knowledgeable. Its my 3rd Subaru and I won't drive anything else.

robbyg

21 de mar. de 2015

Staff was a breeze to work with, no pressure, road tested on various roads for different speeds, very clean show room, would buy from again.

M&R

18 de mar. de 2015

Purchased our new 2015 Outback yesterday, and it was a great experience.Kimberly was very helpful, courteous and had great knowledge of the brand.Phil, Daniel and Phil were also most helpful and made it a quick and easy transaction.We would highly recommend Subaru of Jacksonville !!ThanksMarcee and Ray M

jguerrero14

17 de mar. de 2015

Juan was so amazing! He was patient and made the whole experience of buying a new car ENJOYABLE instead of stressful like I had expected. When we first arrived, he told us that he didn't want us to leave with the same uncomfortable gut feeling he got when he first bought a car (the same feeling I had when I bought my first car as well) and he definitely achieved that. I will definitely be back and I will surely be dealing with Juan again.

FredT

17 de mar. de 2015

Purchased a Subaru Outback and I couldn't be happier with the whole experience, Jerry was not only courteous and friendly, but very helpful and knowledgeable about the product.The customer service that I experienced through the whole process was top notch, I highly recommend this dealership.

The Magnusons

15 de mar. de 2015

"Patricia Magnuson"On March 1, 2015, my husband and I purchased our second Subaru Forester from this dealership. Due to the excellent friendly and knowledgeable customer service provided by our former salesman, Juan Hernandez in 2011, we again asked for Juan's assistance in selecting a new 2015 Forester, with a remote control rear door. Juan is not only sincerely helpful in selecting the "just right" vehicle we were looking for, but patient as we are seniors and helped us work out a monthly payment we could afford. We have nothing but the highest regard for both Subaru, (the dog tested vehicle) and our salesman, Juan. Thank You

MaryL

15 de mar. de 2015

Recently purchased a 2015 Subaru Outback from this dealership after shopping around at others. By far the best customer service we've ever encountered. Highly recommend this dealership to anyone in the market for a new or used vehicle.

lc

12 de mar. de 2015

Thank you Frank for helping us to select between Outback and Forester. Very friendly and knowledgeable. Kept us informed every step of the way regarding the order status.

Hinterscher2006

11 de mar. de 2015

March 10, 2015 my husband flew down to Florida from Illinois. My salesman was Ryan, he met my husband at the airport on time picked him up, went to lunch, then back to the dealership to do the paperwork and was back on the road in 1 1/2 hours for the 12 hour trip back to Illinois. I don't know any other dealerships that do this. I bought over the Internet and Ryan was very patient with all my questions. Ryan made my husbands first trip on a plane and first trip to Florida a great experience, now he wants to go back to Florida sometime for a vacation. Great people at this dealership!!!!!!

gor1don

7 de mar. de 2015

Josh Stickland helped me purchase an Outback with my parents which were skeptical about the brand and price, he helped educate them on the brand and got them the best deal possible. They have not regretted their decision.Thanks Subaru of Jacksonville and Josh StricklandDennis Castello

OutbackWRX

6 de mar. de 2015

We have purchased 2 Subarus from Frank Woods. We purchased a 2013 Outback and now a 2015 WRX. It is always nice to work with someone who enjoys his job. We plan to buy from him again in the future.

redrock

5 de mar. de 2015

Visited Subaru of Jacksonville at the beginning of the year knowing my beloved SAAB was nearing its end. I was immediately greeted by Kimberly and took a couple of test drives. I never felt pressured, and Kimberly answered all my questions with the utmost patience. I ordered an Impreza Sport Premium, detailing all the features I wanted. She answered all financing inquiries as well. I was given an anticipated date of arrival, and the car came early. The car had been detailed when I arrived, and financing went without a hitch. I was out the door quickly and driving my fantastic new car. A terrific experience all around.

BeachGuy

4 de mar. de 2015

David Dombrowski and Anita were wonderful to deal with - very knowledgeable, attentive and helpful. The info David supplied about the service department did reinforce my decision to buy from S of J, but I have not yet required any service to rate their actual performance. Sale price was great too.

cmadrid

2 de mar. de 2015

I recently purchased a 2015 Subaru WRX and could not be more pleased with the great service and honest prices i found at Subaru of Jacksonville. I worked directly with Frank Woods and he was more than helpful. He followed up and gave me direct yet tactful pricing and was willing to hear my thoughts and concerns thru out our dealings.AT the end of the day i am more than pleased with my new car and will be returning to Frank Woods and the Subaru of Jacksonville Dealership for all my car buying needs.

seagirlFL

1 de mar. de 2015

Frank helped over the phone and email. We arrived just before the dealership closed and he helped process our paperwork and showed us the features of our car after hours. Anita also helped us after close. Beautiful car, everything was as promised.

munnea

1 de mar. de 2015

I am a 24 year old Jacksonville native who came in looking to drive one of the barely used cars on their used lot-a almost new 2010 Honda Element. It was exactly what I was looking for and I had been researching the car for weeks before finding the perfect fit. Sabino Martinez was nothing short of the best as my salesman. He made the experience extremely laid back and there was never a stressful moment for me as the buyer. He's not your typical salesman, not once did I feel he wasn't looking out for both of our best interests and the deal was incredibly fair. Anita Jackson in the financing department made the paper signing portion smooth and not only was pleasant to converse with but gave us an awesome dinner recommendation as well! This is the first car that I am able to put in my name alone without the assistance of my parents and Subaru of Jacksonville could not have made it any easier for me to do so. Thank you so much!

rtkiefer

1 de mar. de 2015

First time looking at Subaru vehicles. We were looking at Legacy sedans. The sales staff were very friendly with little pressure to close a sale. Unfortunately, both Subaru dealerships in Jacksonville carry only a modest inventory of these cars. However, this dealership had the car with the options we were looking for on order and they quickly called when it was delivered to their location. Our salesman did an admirable job in quickly getting the car prepped by the service department while he prepared the myriad of paperwork. Their was no pressure to purchase any "addons" nor finance in-house. Once the vehicle was prepped, the salesman when over all of the vehicle features. The finance person was very pleasant and we quickly finished the transaction. Again, there was no pressure to add on extras to the purchase or finance. If the service department is as professional, I will be a very happy customer.

Jl

28 de feb. de 2015

Very nice and friendly staff they sold at the price I wanted and very reasonable price I would recommend this dealership anyone who wants a new or used car

erika2mn

23 de feb. de 2015

I knew I wanted a Subaru, as my son has a 2013 Outback. I was planning on getting an Outback, but drove away with a 2015 Forester XT. Ryan Munro sold us the vehicle, and this young man was professional, knowledgeable and personable. I am extremely pleased with my vehicle and this dealership!

Suzy

23 de feb. de 2015

After researching the type of crossover that would be the best fit for me I chose a Subaru XV Crosstrek. I emailed my inquiry to Subaru and received a response from Josh Strickland. I met with Josh and explained what I wanted and what I did not want, and he listened, (I know ladies, a man that actually listenssorry guys). He found the Crosstrek with the exact options that I was looking for in a crossover. I am pleased to say the purchase process was a breeze, no pressure and no stress! I have owned my Crosstrek for 4 days and have already put over 600 miles on it, including interstate, town, and really dusty country roads, it handles great! Definitely look up Josh Strickland when you go to Subaru of Jacksonville!

Kadorja

23 de feb. de 2015

Stopped by to look at a WRX and came home with a great deal and a great car. Sales were unable to match my personal banks r a team but made up for it with a few add ons at no cost.

patrickmcgrogan

23 de feb. de 2015

This was my 8th purchase of a Subaru and I was treated like family. Juan was fantastic and very honest. I asked which car I should buy and he said lets drive cars and see. Pricing was good and the sale completion was perfect.As a previous business owner, I would hire the people I dealt with to work for me.

Dr K

22 de feb. de 2015

Our salesman, Mark Minter, was courteous, friendly, helpful, knowledgeable, and professional in every way. We drove over 5 hours from our home in Gulf Breeze to pick up our 4th Outback because Subaru of Jacksonville offered the best value, and due to Mark's assistance.

jack

22 de feb. de 2015

Frank is a great salesman, very friendly, knowledgeable and experienced. Kept us informed every step of the way. Would highly recommend him and the dealership.

LisaB

22 de feb. de 2015

I purchased my first Subaru at this dealer in 2005. Over the years, I used their service department and was always pleased. When it was time for a new car, I didn't shop around. I went right back to Subaru of Jacksonville and worked with Bruce Holmes. He was great..... friendly, knowledgeable, and not high pressure. The entire experience was enjoyable and I highly recommend Bruce, as well as the service, parts, and finance departments.

PapaKoz

21 de feb. de 2015

It was the best buying experience ever. The car is beautiful and so technologically advanced. I love it. Juan is the best salesman and I highly recommend him to everyone.

summer

20 de feb. de 2015

Frank was very helpful. He made buying a car easy. I would recommend him to anyone. I have looked for a car at other dealerships with no luck. I wasnt impressed by the other salesmen that helped me. Frank was great.

jybird35

17 de feb. de 2015

Frank Woods was very good. He knows the product and does not play games, answers all your question and no high pressure. The finace department is wonderful as well Anita Clarkson search for the best deal for payments without playing the "what payment do you want" game. She checks the rates and tells you what the payments will be and asks if you can afford. Dealership has NO HIGH PRESSURE. Very good customer service and experience!!!!!Jay Melanson

JK

15 de feb. de 2015

Love my new 2015 Outback. I have purchased 10-11 cars in my life and this was by far the simplest, least stressful and least bullish I have ever experienced! As a single woman I've been subjected to many uncomfortable and belligerent sales people, both sexes. Subaru of Jacksonville was easy and pleasant. A new experience.

Betsy43

12 de feb. de 2015