Timg1

1 de jul. de 2016

Purchased a 2016 Subaru Crosstrek and it all happened with ease because of the patient, knowledgable sales help from Segundo Pernito. I'm not a fan of going through the process of getting a car but when you land great sales help your lucky! I was lucky and grateful.

Bad Experience

25 de may. de 2016

In October 2015 we went to Morristown Subaru to buy a 2016 Outback. We picked out the packages and were told by Greg we could not get both packages on the car, that we would have to wait 12 weeks for delivery. We wanted a white one with everything except leather. Also were given basically the list price. Shopped a couple other dealers--ended up 80 miles away at Faulkner Subaru of Bethlehem, PA. Terrific team--ordered the car we wanted for $2000 less than Morristown price for half the options and received the car in 2 weeks.5 days ago we went back to Morristown Subaru(should have learned) got Greg again--this time wanted the 2015 Jasmine certified pre-owned Forester with 10,000 miles. It had been on their lot 6 months. We called for an appointment--showed up--the car was dirty, scratched, dead battery and coffee stains on the seat. After jump starting the car we test drove and went inside to get their pricing--they said there was no special pricing and it was what was on the web--high Kelly Blue Book.So went back to Faulkner bought a fully accessorized new 2016 Forester with all weather package--for $450 more than the damaged car Morristown was offering. Twice they have walked my business--Both times Greg was salesman and Duke the closer lost the deal---please avoid this place!!!! One last not their service department is excellent

jen0528

16 de may. de 2016

If you are looking for a car, check out Subaru of Morristown. This is my third Subaru, my second Subaru from Morristown. Greg is the finest, kindest and most thorough salesman I have ever had the pleasure to have on my side. I took my Forester in for service only, really, just service and I drove out with a new car. I told Greg my story and he put me into the best fit for me. Before you go to another dealership, invest the time and energy and visit Subaru of Morristown. Ask for Greg. He will not let you down. Wait until he "details" your manuals for you.

Sarah M

26 de abr. de 2016

Just signed a lease for a 2016 Forester. Prior to visiting Subaru of Morristown, we went to another dealer and the difference in service was just night and day. Glenn, our salesman, made our car-buying experience as easy and stress-free as it could have possibly been. He was so friendly knowledgeable about the cars and in under two hours we left feeling very confident in our decision to lease. Bob, the general sales manager was also wonderful. From the beginning, we really felt that he gave us the best deal he could. Overall, we were extremely happy with our experience at Subaru of Morristown and would recommend anyone looking to buy/lease a Subaru to give them a try. Make sure to request to work with Glenn!

Car Guy

26 de mar. de 2016

DO NOT USE SUBARU OF MORRISTOWN! Thought I was over this experience emotionally until I saw Salesman, Bob Parks walking at the Cedar Knolls Mall the other day. Hope I can save others from emotional and financial stress. We were looking for a used car with 2 requirements - It needed to be certified and dent free. Bob showed us a "dent free" car that was pending certification. Per Bob, if the car did not pass certification, the deal was off. Fifteen minutes before closing, Bob pulled the car out front under the lights and a dent was visible. We said the deal was off. Bob went inside to speak with Bob Canon, General Manager, while we waited outside. They locked the doors, turned the lights off and left us standing in the parking lot. We went back repeatedly trying to get our $1000 deposit back. We stopped trying after Bob Canon told us "A deals a deal, you'll never getting your money back, and get out of my office!" How's that for customer service! Went to several dealerships and all stated they would have ripped up the contract immediately and worked with us to find the right car. Happy to say I went across the street to Beyer Ford and had a wonderful buying experience with Salesman, John Schell and Sales Manager, Mike DiLeo. DO NOT USE SUBARU OF MORRISTOWN!

rhayunga

27 de feb. de 2016

This was our first Subaru purchase. We were looking for either a Forester or an Outback, and visited five of the Northern NJ Subaru dealerships over the course of a few weeks. We wound up purchasing a Forester from Greg Hazen at Subaru of Morristown. Greg was BY FAR the best salesperson we encountered over the course of our Subaru dealership experiences. Not only was he the most knowledgeable, he was also the most positive and enthusiastic of anyone. He showed us features of the vehicles that no one else at the other dealerships took the time to introduce us to, and encouraged us to go beyond the typical "get on the highway for 10 min, and then turn around and go back to the dealership" test drives most places take you on. I would recommend going to Subaru of Morristown and speaking with Greg if you are interested in a Subaru. Like I said, BY FAR the best person we worked with, and we visited all five of the Subaru dealerships in the Northern NJ area. Bob (manager) and Mike (finance) were also great members of the staff that we met during the purchase process..

loreli29

16 de feb. de 2016

What a great experience! I worked with Greg Hazen. He put up with my need to do multiple test drives. He is extremely knowledgable about each of the models. He was never pushy but just happened to email or call just when I was contemplating my next move. When the car was ready for pick up he was ready to share all the features in the car. I would definitely buy another car from Greg but since I bought a Subaru I bet I won't be buying one any time soon.

KF

15 de feb. de 2016

My car buying experience with Greg lasted at most 10 minutes, it was that awful. I went to the dealership mid-week about an hour and a half before close. Greg greeted my girlfriend and I right after walking in, the one positive thing I could say about the experience. I told Greg what I was looking for, I had done some research and was set on what I wanted (2016 WRX). He said that the car they had listed online was recently sold. I asked him if he had similar models due to come in or if there was a way that he could trade with another local dealer. He started out by telling me how difficult a WRX was to get and that these are "limited edition" cars. He then started telling me that he could look at other dealer inventory BUT only if I was prepared to put down a deposit tonight. I questioned why I would need to put down a deposit in order for him to look at the database? He responded by saying that is how it works and that he wasn't willing to do so otherwise. I again questioned him and asked what would I be putting down a deposit on?..He hadn't located a car. He then said that if he couldn't find a "similar" car that I could have a refund, but otherwise the $1,000 was non-refundable (this was after me pressing on: what happens if we don't make a sale?). It seemed that he was trying to strong arm me into giving him a deposit and then getting stuffed with whatever car he decided to dump on me. I would emphasize that almost immediately into the conversation, he started to become aggressive, condescending and down right disrespectful. I was upfront and said that putting down a deposit for him to look at dealer inventory made no sense to me and wasn't something I was willing to do (I said I was completely willing to put down a deposit if there was an actual car). He became even more aggressive at this point, leaning over his desk and looking down on me, he then asked me if I thought he was a thief. The conversation ended abruptly after I told him he was a horrible salesman. My girlfriend and I got up and left before anything could escalate any further.I am happy to say that I bought the exact 2016 WRX that I was looking for, from another dealer (1,000 times better experience at Liberty Subaru). I will not miss Greg or the sour coffee and cigarette stench that came with him. Greg, be better and try doing your job.

Maria

2 de feb. de 2016

Talk about loyalty! I bought my Crosstrek last month and just love it! Frankly, Subaru cars don't need salespeople. Where there is a good product, there will be a line to that door. However, the sales people do add a dimension to the car buying experience. I've been fortunate to have Segundo Pernito as my salesperson twice. He is knowledgeable, efficient, and the excellent service he has displayed has allowed me to close the sale in under 3 hours. Service wise, I do not have any complaints. The staff at Morristown Subaru has just been great!

tret

23 de ene. de 2016

I had an excellent new car purchase experience at Subaru of Morristown. Greg Hazen was my sales rep. He was very patient and knew everything about the Outback I was interested in buying. He answered a ton of questions from my family and I, and he made the purchase experience easy. When picking up the car, he went out of his way to explain how everything works and ensure that I was totally comfortable with the car. It was a pleasure to work with Greg.

Emalzone531

13 de dic. de 2015

I went to many dealerships lookin for the perfect car. Morristown was the absolute best! Matt went above and beyond and glen was his right hand man answering any question I had. It was my first time car buying and They were both so professional and they did not let me down. Amazing dealership!

Smitty123

1 de dic. de 2015

the work they did was fast the and the costumer service at the font desk of the service center was also good all around they work with me and helped me out

Em2347

13 de nov. de 2015

Subaru of Morristown did a great job. I was in two weeks ago I have to say Glenn, Matt, and Mike all did a great job. When it seemed impossible to find help. They did exactly what I expected. I had bad experiences at other Subaru dealerships they were rude. I will rate this dealership very high. I will recommend them to friends and family.

REV

9 de oct. de 2015

Excellent buying experience. This is the second Outback I purchased from Segundo at Subaru of Morristown. It is a pleasure to work with the same person after a decade of reliable driving with from my 2006 Outback. I love winter and my Subaru is the perfect companion when the weather turns cold and nasty (well, nasty for some people because I love snow!).

Brerizzi93

5 de oct. de 2015

This past week I had gone into Subaru of Morristown to trade in my jeep for a new car. As soon as I walked in a very nice man named Greg Hazen welcomed me and asked what he could do for me. I had a car in mind that I found on their website, and also another car in mind. He let me test drive both cars and gave me the prices. I decided to go with the newer car and he gave me a very good deal on it. He was very patient with me which I appreciated greatly because I wasn't all too nice the first time I walked in. The following day I made my decision on the car I wanted and he took care of everything for me and in great timing too! He was very helpful and I would highly recommend him to anyone! He is a very nice straight foward person and that's one thing I liked the most. He had made my experience great! He definitely turned my frown upside down.

divine171

19 de ago. de 2015

I've been emailing Morristown Subaru's internet sales rep, Emily, to get a quote for a Forester. After a few days we came a to a number we both agreed on. I called her and we setup a time for me to go in. I arrived 5 minutes early and was told Emily wasn't there but Al would be helping me. A gentlemen printed out my emails with Emily and gave it to Al. Al took me on a test drive, upon returning he said there's no way the price emily quoted me was correct for a vehicle with Eyesight. He went to talked to his manager and came back offering me the car at MSRP (30k). I showed him the emails between the two of us which clearly stated the quote was for Eyesight/Nav/All Weather at $27900. I also showed him an email from Liberty Subaru which quoted the same vehicle for slightly less than Emily did. He said he had to talk to his manager Rob. Rob came out, looked at me, the printed emails and the email from Liberty Subaru. He said, "I heard you have a better quote from another dealer. Then you should take your business there because that's a great price." Then he walked back to his office.Needless to say I'll never go back. I'll be going to liberty tomorrow, already called and the sales manager assured me that's not how they handle business. Sad part is now I have a bad taste from Subaru altogether. Been a Toyota and Mazda driver for over 15 years, never had something like that happen to me. I'm test driving the CX 5 tomorrow, guess we will see.

Catsfever1

27 de jul. de 2015

I would recommend Subaru of Morristown to anyone. They made the whole process simple and easy. They were less expensive and gave me more for my trade then what other Subaru dealerships did. Thank you keep up the great work.

vince angus

26 de jul. de 2015

This is where washed up car sale men wind up. They used every trick in the book to lowball my trade and put me in a car I didn't want at an inflated price. Pathetic. Subaru makes good cars but don't waste your time here. There are other options. This place should be shut down.

Chez64

8 de jul. de 2015

We recently bought a 2015 Outback from this dealer (our first Subaru). Our sales consultant, Segundo Pernito, was outstanding - explained thoroughly everything we wanted to know.

Eclipse5897

29 de jun. de 2015

I just bought a new Subaru XV Crosstrek and worked with Segundo Pernito. He was honest, helpful and professional. He answered all my questions and did his best to ensure a smooth transaction. I would buy from this dealer and sales rep again.Susan

MAK

21 de jun. de 2015

I have bought/leased many cars but this was the BEST experience I have had. Greg Hazen and Bob Canon were terrific. Greg worked very hard to get me the vehicle and price that I needed. There was no pressure, He was extremely knowledgeable and was great at follow up. The entire process went smoothly and my Outback even came in early! Thank you Greg and Bob.

beachkimmer

3 de jun. de 2015

this was my first Subaru. Greg Hazen was my sales rep. He was very Knowledgeable and took the time to work out a deal and explain the features of my new Legacy. I would recommend Greg and Subaru Morristown to anyone looking a new car.

Suesboyz

2 de jun. de 2015

Purchased a 2015 Crosstrek. I felt very welcomed at the dealer. Albert Rowe was very thorough in explaining all logistics of vehicle. Would definitely recommend this dealer.

Marlene

10 de abr. de 2015

After researching all the small SUV's and found the Forester so highly rated... I truly planned on making a deal when we visited this dealership. What we got was the worst experience ever! We arrived mid afternoon, waited for nearly an hour and no one helped us. So we left and went to the Toyota dealer to look at the Rav. We were helped immediately and went for a drive and learned all about the Rav. The salesman was great and unfortunately I could not get the Forester out of my mind and went back in hopes of a better outcome. Within 15 minutes, we were assisted by Gregg Hazen who knew all there is to know about the Forester. When we sat down to crunch the numbers; that is when it went sour. He became arrogant, belligerent, condescending and he was actually arguing with me. At this point, did he really think I'm going to do business here? Thanks tho... the next day we made a great deal with VIP Honda. Its been a week and no follow up from Subaru. Happy-Happy-Happy with my new CRV!!! * The service we didn't receive was so bad that I cannot give any stars.

Mathew

3 de abr. de 2015

The sales team was willing to look and wait to get the car from another dealer though it took a few more days

Julia

2 de abr. de 2015

My name is Julia Sickler and I came to Subaru for my first experience with buying a new car after years of dealing with buying used cars from used car dealerships. I have been told many horror stories about haggling and dealing with car salesmen, but at Subaru Morristown with Gregory Hazen, I felt like he truly wanted to help me get the best deal possible within my budget. Everything was explained in an easy-to-understand fashion, and I left feeling satisfied and knowledgeable, with a brand new Subaru to show for it! Thank you Subaru of Morristown for a great first time experience, I would recommend your services to anyone and will be back soon!

Lyle

2 de abr. de 2015

Friendly, No 'hard' sales pitch along with the paperwork process was very uneventful.My Salesperson(John C) was patient and took the time to review the features of the car and made the paperwork process easy.Thanks Again

Nancy

25 de mar. de 2015

I was welcomed by a sales associate as soon as I entered the showroom. Unlike other dealerships that I visited. I was offered a fair deal but didn't feel that I was pressured into making a purchase. Although I had found a slightly better price from another dealer I felt completely comfortable choosing Subaru of Morristown to purchase my new Crosstrek, which I love.

Outback Man

23 de mar. de 2015

I recently purchased my 2015 Outback 2.5i from Subaru of Morristown and I couldn't be any happier! Great customer service, no pressure, and received a great deal. I would definitely recommend and buy again from this dealer in the future (my fourth Subaru!). My wife and I dealt with Scott McKenna who was professional, courteous and knowledgeable. Scott did all he could to get us out the door and in our new Outback quickly to enjoy the balance of the day. Great job Morristown!!!

John45

18 de mar. de 2015

I was very happy with my experience at this dealership.. I found the staff and especially my salesman, Scott McKenna, to be friendly, professional, courteous, and very knowledgeable. I would recommend this dealership to anyone. Ask for Scott he was great!

Leo

16 de mar. de 2015

Great salesman Greg Hazen.He explained everthing about the car and pointed out everything in it before taking a test drive. I was not rushed through any part of the sale. I don't like buying a car but this was a pleasant experience!

Irene

13 de mar. de 2015

Everybody is very friendly, knowledgeable, and polite. I would definitely recommend this dealership. John Cicchino was my sales rep and would recommend him. Very nice people.

Michael

24 de feb. de 2015

I was not overly pressured into anything. A hard sell is the easiest way to drive me away, but everybody respected my limits. My salesperson, Joe Sangimini was excellent. Helpful and knowledgeable.

Kathleen

6 de feb. de 2015

My husband and I got a great deal and great service as well. I have already recommended it to friends I know. It was a satisfying experience

Marjorie

1 de feb. de 2015

I didn't feel rushed or pressured to make a decision. Everyone was very helpful especially Greg Hazen my salesperson who was patiently took the time to explain all of the features of my car. I know if I have any questions, he'll be there to answer them. This is my second Subaru Forester from the dealership and I'm sure I'll be as happy and satisfied with it as much as my last one.

Christoph

23 de ene. de 2015

Eli was wonderful! He was patient with my fiance and I since this was our first time buying a new car. Chris and I did not feel pressured. Everyone especially Eli and Mike were very knowledgeable and helpful. We were very satisfied with our first car purchase and love our new car. We are also going to come back in the summer to buy another Subaru.

Gerard

13 de ene. de 2015

the sales rep eli krakinovsky knew the vehicle and explained everything in detail. he answered all of our questions and was not pushy to make a sale. he was pleasant and patient

David

13 de ene. de 2015

My sales rep John Cichino was courteous, knowledgable and showed good effort in getting us car that met our needs.

Anita

9 de ene. de 2015

Fun and friendly experience! Eli and Bob were fantastic! This was our family's 5th Subaru and I'm certain there will be a sixth when the time comes.

Margaret

31 de dic. de 2014

The location had the car I needed, the transaction was handled very quickly, paperwork was fast and I was able to drive home in the new car.

Annemarie

31 de dic. de 2014

Salesperson was professional and friendly. Really worked with us to make a fair trade in and purchase in a timely fashion.

dadsonpowermode

2 de dic. de 2014

This was my first time dealing with this dealership and what a excellent experience it was. I was referred to this dealership by a co-worker. I first spoke with John Cicchino over the phone, who listen to my needs and found a 2015 Impreza premium I was looking for. What a great and easy going sales person his was and very knowledgeable. He then introduced my to his general manager Bob Cannon that listened to my budget needs and put together a deal I could not refuse. I then met with the business manager Michael Viscione, who put me at ease and made the paper signing process painless. It was excellent experience over all, nice modern dealership. I would highly recommend this dealership to anyone looking for a great deal on Subaru.

Lance

2 de dic. de 2014

This was my first experience leasing a car with this dealership and what a excellent experience it was. This dealership was a bit of a drive from my home in Mahwah NJ but well worth the trip. I was introduced to John Cicchino a sales associate by a co-worker and what a very knowledgeable and personal guy he is no pressure at all. John Cicchino listened to what my needs were in searching for car and located a 2015 Premium Impreza 5 door. He then introduced me to his General Manager Bob Canon took in consideration my budget needs and put together a great leasing deal on the car I could not refuse. I then finished up with Michael Viscione that put my mind at ease and the paper signing process painless and easy. I would highly recommend this dealership to anyone looking for a great deal on Subaru.

dadsonpowermode

2 de dic. de 2014

This was my first Buying experience at Subaru of Morristown of New Jersey, What a great experience it was. I was referred to the dealership by a co-worker and the first person I spoke with was John Cicchino was a great sales person he was. He found a great vehicle for me a 2015 premium Impreza. He introduced me to his general manager Bob Cannon, friendly down to earth person, who made put together a lease deal I could not refuse. The business manager Michael Viscione made the paper work process painless. Great experience, I would highly recommend this dealership to anyone looking for a great deal on a new or preowned Subaru.

Carolyn

18 de nov. de 2014

Prompt response by excellent manager, mr. Manzo, to my email and greeting by him on arrival, referral to excellent salesman who facilitated a quick, courteous sale. We love Subaru and were an easy sale.

DP

14 de nov. de 2014

Very friendly service, everyone was extremely helpful in our car buying experience.

Pabbo

11 de nov. de 2014

Very poor experience. Poor communication, no follow through. Ended up canceling car purchase and having to get Sabaru involved. Bought two Subarus from other dealer in Parsippany. Salesperson and GM refused to apologies or make things right for not being ready to complete paperwork on the night we were scheduled and showed up to finish the deal.

Joseph

11 de nov. de 2014

I thought the staff "Anthony and Segundo" were professional, straightforward, and helpful. My experience much better than my friends have had at other dealers.

Frances

29 de oct. de 2014

Cheerfully greeted. Offer of transportation (which I didn't need). Reasonable time estimate for service. Nice waiting area. Pleasant all around experience.

wrx2015

28 de oct. de 2014

I was looking for a manual WRX which was difficult to find. Most dealerships told me I had to put an order and wait 2-3 months. Eli showed us an automatic one and later on called to say they had found a manual one with the specs I wanted in another dealership and that they could transfer. During the transfer, there was a problem with the vehicle and Eli, Matt and Bob did a great job at finding another one and was able to get it a week later. They did a great job with this and I highly recommend them. No other dealership offered looking for this vehicle around like these guys did.The people that helped were Eli, Matt, Bob and Andrea.

Allen

23 de oct. de 2014

Superior customer service, courtesy and well as great work effort as well as work ethic of the service dept. staff.Keep up the great work, Thank you..........

lorraine.azzinnari

20 de oct. de 2014

Eli was a great salesman, very friendly and always ready to answer my qyestions!!!! everyone there is very friendly, courteous and I enjoy bringing my car there! thank you!Lorraine Azzinnari

Richard

18 de oct. de 2014

All the service staff were nice, friendly, accommodating. The work was done timely. Nice waiting area with seating, TV and food/drink

Carolyn

14 de oct. de 2014

I had a very pleasant experience with your service department. Everyone was kind and knowledgeable. Definitely the best auto service I have ever received. Top flight.

Charles

11 de oct. de 2014

Service recommendations were discussed clearly and were completed in time to fit my schedule. The morning car service was very helpful. The car wash was also very welcome.

heidi.growe

7 de oct. de 2014

I have purchased or leased 8 automobiles over the years and without a doubt the best experience that I have had was with Subaru of Morristown. There was no pressure, friendliness from Andrea (receptionist) to everyone I passed by in the showroom or in the service department. My sales person, Eli Krakinovskiy, was a pleasure to work with. I never felt pressured and made the entire car buying experience as easy as possible. Since this was my first time driving a Subaru, he took the time needed to explain the features of the Subuaru XV Crosstrek and answered all of my questions or concerns. Eli and Bob Canon worked with me on my trade-in and took the time to understand my budget. The Subaru XV Crosstrek 2.0i Premium with Moonroof Package in Satin White Pearl was my first choice and Matt Furman did an AMAZING JOB locating my car for me when the inventory available seemed impossible, I liked the relaxed atmosphere and no-pressure vibe and would recommend purchasing or leasing a car from there to anyone. I couldn't be happier with my first, and certainly not last, Subaru. Thank You Eli !!!!!

Arlene

4 de oct. de 2014

Complimentary car was offered . I refused but received a ride home and was picked up when my car was ready.

Pamela

25 de sep. de 2014

The "score board" in the waiting area is a great idea, I thought it shortened the wait by keeping me informed of my vehicle's progress. The free car wash is a nice top-off. It's nice to see you're trying to improve the service call experience.

Michael

23 de sep. de 2014

Ron is a professional, knows his stuff and what he needs to do to getbthings done and is a great asset to your business. Prices are competitive. Was really pleased to know that you have an excellent loaner program and made use of it.

mrsme345

20 de sep. de 2014

I would recommend them to anyone. My first car purchase and I'm proud to say it's with Subaru of Morristown. Keep up the great work guys! Go see Eli he is the best.

Alida

19 de sep. de 2014

I learned that word brake is not related to icon above it which means tires low, but my dropin and misplaced fright was handled most politely and efficiently, as was the legitimate appointment for oil change etc the week before..

Frank

18 de sep. de 2014

Ease in making appointment, convenient location, service reps kept me informed of progress on servicing the car, comfortable waiting area.

rubydog

17 de sep. de 2014

Signed a deal for a new Impreza and was told they would search for one, no problem. Several weeks later I noted on their inventory list on line that the car I ordered was in transit. I called the salesman and was told that was my car. A week later the sales mgr. calls me and tells me they cannot sell me the car at the price we agreed on because the lease residuals had changed and the car had a lot of accessories. When I told the sales mgr that the car came in with no options, he told me that the customer had requested them. Total baloney because I was the customer. In this day and age I thought dealers had stopped doing this nonsense, but evidently Morristown does not believe a contract is a contract-unless it works in their favor.

KB814

16 de sep. de 2014

Just purchased my first Subaru Forester and couldn't be happier . The entire staff was wonderful and my sales consultant Joe Sangimino was just a pleasure to work with . From beginning to end he was a total professional and I would highly recommend him and the dealership to everyone . I was never pressured and all my questions/concerns were answered . We went through all the features of the car and the whole transaction went smoothly . I really love my Forester .......

Cindy

12 de sep. de 2014

Seemed much friendlier than last time I was there. Also, Was really impressed with my technician--he called & pointed out that my heat shield needed tightening. Car had been making a lot of noise & he fixed it for $120!!!

Andrew

10 de sep. de 2014

The salesperson, Marina, was patient and encouraged testing more vehicles where a dealer of another make I visited offered no test drives at all. The dealcloser, Greg, was very well prepared and made the closing and delivery go smoothly.

Ann

6 de sep. de 2014

The electronic board keeps you apprised of what stage your car is in without my having to approach the desk to find out how it's doing. Also, what kept my visit seemingly short was the fact that I met someone in the waiting room with whom I conversed. The time I waited for my car felt even shorter and made for an unexpected, nice experience.

Kenneth

3 de sep. de 2014

it was a little bit bumpy right before I picked up my car as a few people were fired or left. I was beginning to think the dealership might be closing. No one contacted me on these changes. But before that & during, after the delivery everything was great & very thorough,,

Thomas

30 de ago. de 2014

The staff are friendlylooking, helpful and efficient.The service was completed at the predicted time.There was no unneccessary waiting. The bagels and coffee were very nice.

Marcy

30 de ago. de 2014

Joseph our sales rep showed my wife and I around and asked us what we were looking for. We talked for a little while and then Joseph showed us the different options that we're available to us. We weren't sure if we really wanted an impreza or a crosstrek, so Joseph told us that could test drive both and then get a better idea of what we really wanted. We did the test drives and decided that the crosstrek was the best choice for us. We initially weren't planning to buy the car that day unless the dealership could offer us a good deal. After telling Joseph that his initial offer was too high, we agreed on a number that was closer to the amount that we thought was fair, with the options that we wanted installed. Joseph told us that he didn't have the car on the lot, but that he'd arrange to get the car from another dealer within a few days. We put down a deposit and waited. 6 days later we picked up the car. All in all, it wasn't the car buying process that I'd been expecting.....it was much better. The negotiating and financing process were relatively quick. Joseph was always on top of everything, and called to keep us informed and where things were in process. After going through the car buying process before, I have to say that this was much different, less time consuming and less stressful. If you're looking for a subaru and you're near Morristown, I'd recommend checking them out and asking for Joseph.

Sarah

29 de ago. de 2014

Everyone in Service Dept. is very courteous and helpful. I follow closely what is done to my car. When I have questions they explain in depth sonI understand.

Joseph

25 de ago. de 2014

Everything from the scheduling the appointment to the sign out.Mary Pat got me in immediately and did exactly as she promised. It was the best service experience I have had at a dealership

Todd

24 de ago. de 2014

Staff was helpful, bagel was fresh and customer board was accurate as to when my car a ws was done

Mark

19 de ago. de 2014

I liked the sales agent (Joe Sangimino). He was helpful and did what he said he would do. Mostly I like the car.

Linda

15 de ago. de 2014

Friendly service from the moment they register my car to be service to when I pick it up. The waiting area is comfortable. Patrons are offered complimentary hot coffee plus bagels and donuts.

Elisabeth

12 de ago. de 2014

Ronnie was outstanding. Explained everything in detail to me and couldn't be nicer. He has a great sense of humor.

Angela

7 de ago. de 2014

I had a great experience my sales consultant Greg Hazen was very friendly and very informative about the Forester 2015 which made my selection very easy to choose a Subaru. He made it very smooth to get me the car I want for the price I can afford. When I picked up my car he explain everything I have in my car. He is very personable and I would recommend him and the dealership to all my friends and anyone looking to purchase a Subaru

aj_giggles

6 de ago. de 2014

I had a great experience my sales consultant Greg Hazen was very friendly and very informativeabout the Forester 2015 which made my selection very easy to choose a Subaru. He made it very smooth to get me the car I want for the price I can afford. When I picked up my car he explain everything I have in my car. He is very personable and I would recommend him and the dealership to all my friends and anyone looking to purchase a Subaru

Janine

29 de jul. de 2014

very pleasant and didnt push the car. Worked very well with us and very very professional in handling our needs and wants. Really was concerned about our satisfaction with Subaru and the dealership.

Jacquelin

27 de jul. de 2014

Great follow up from the salesperson (John C.) no high pressure hi-jinx, cars were all high quality. Such a different approach than the other dealership I was looking to purchase from. And I left with a full tank of gas in my USED car, that's a nice perk.

Mary

23 de jul. de 2014

Our sales guy Greg was great - showed off some features and realized that we needed a bigger car and recommended a Dealer owned Outback. I'm driving it now - up and back to New haven today and loving it - handled fantastic on the Merritt Parkway

John

8 de jul. de 2014

Vinny was very easy and comfortable to work with, he kept us informed through the entire process. Vinny made sure I was getting into the car that was ":right" for me. "Mo" (Finance) was a pleasure to work with.

Anne Marie

7 de jul. de 2014

When I called and told the Service Advisor about my problem, I was given an appointment immediately for that day. Turns out I had a problem that could have been turned out badly but thankfully it was fixed in time!

Anne

7 de jul. de 2014

When I called and told the Service Advisor about my problem, I was given an appointment immediately for that day. Turns out I had a problem that could have been turned out badly but thankfully it was fixed in time!

Britanny

3 de jul. de 2014

Sales consultant John Cicchino is highly knowledgeable, helpful, and a pleasure to do business with. He's been very responsive and spent a lot of time with me explaining the different features of the car. So far everyone else I've encountered at the dealership has been friendly and courteous.

Anne

2 de jul. de 2014

Our experience was very satisfying. All was handled with care, expertise, without pressure. Information was forthright and honest. Attention was given to personal needs. The men's room was very clean. We now are the happy owners of a new Subaru Forester.

Diane

1 de jul. de 2014

The Salesmen, "Anthony" treated us like family. Extremely knowledgeable, suggestions and recommendations were totally inn point, follow-up was excellent, kept us informed (our vehicle had to be ordered) and could not have been more professional. This was our first purchase of a Subaru and we are completely sold, already, on the brand. The Breuer family has taken care of us for years so no surprise that the overall buying experience was first rate. We constantly recommend them to our friends and will now include Anthony and Subaru in those as well.

geeksme

20 de jun. de 2014

I had a great experience buying my first Subaru after visiting other Subaru dealers including BMW dealers. I decided to buy the Forester Premium model with EyeSight Driver Assist System, part of the Option Package 15. On the day of picking my Forestor, Anthony explained all features of the GPS Navigation, especially the voice command, enable and disable EyeSight Driver Assist System in great length and details. I am impressed as his in-depth knowledge patience answering questions. In summary, The price is great and the purchas experience is excellent.

diane9334

15 de jun. de 2014

I went with Subaru after making a Facebook post asking for tips on AWD vehicles that get good MPG. All replies came back with different models of Subaru vehicles. I ended up getting a Crosstrek through Subaru of Morristown. They are an hour from my home but they had the best price on the internet for the model and color that I wanted. Enterprise was on the same street within a very short walking distance and they offer one way rentals so you can rent locally and drop the car off at their Morristown office. They then offer to give you a free ride to Subaru for those that prefer not to walk. I feel lucky they I got Anthony Emerick when I clicked on the request quote link. He left me a voicemail and sent an email with a quote lower than the internet price. It was nice to be given an option on which way to continue communicating with him. He is a very sincere, knowledgeable, receptive, amiable person. It made all phases of the transaction run smoothly and at my pace. I was never pressured or rushed into this transaction. After the sale he gave me a tour of the facility so I would be familiar on where to go for accessories that I had ordered and future maintenance along with making introductions to employees from that department. He then took the time without being asked to go through the functionality of every feature of the car and paired my cell phone to the vehicle. He also made it clear for me to feel free to contact him any time in the future if I run into any questions about the car. I highly recommend him if you are looking for a car.

Diane Reichert

15 de jun. de 2014

I went with Subaru after making a Facebook post asking for tips on AWD vehicles that get good MPG. All replies came back with different models of Subaru vehicles. I ended up getting a Crosstrek through Subaru of Morristown. They are an hour from my home but they had the best price on the internet for the model and color that I wanted. Enterprise was on the same street within a very short walking distance and they offer one way rentals so you can rent locally and drop the car off at their Morristown office. They then offer to give you a free ride to Subaru for those that prefer not to walk. I feel lucky they I got Anthony Emerick when I clicked on the request quote link. He left me a voicemail and sent an email with a quote lower than the internet price. It was nice to be given an option on which way to continue communicating with him. He is a very sincere, knowledgeable, receptive, amiable person. It made all phases of the transaction run smoothly and at my pace. I was never pressured or rushed into this transaction. After the sale he gave me a tour of the facility so I would be familiar on where to go for accessories that I had ordered and future maintenance along with making introductions to employees from that department. He then took the time without being asked to go through the functionality of every feature of the car and paired my cell phone to the vehicle. He also made it clear for me to feel free to contact him any time in the future if I run into any questions about the car. I highly recommend him if you are looking for a car.

termar1229

5 de jun. de 2014

This was the second Subaru I purchased from this dealership. My first car is 13 years old with 197,000 miles so that is why I went back to Subaru. Overall sales experience - no problems, very friendly, very courteous and accomodating.

KG

17 de may. de 2014

This was the first dealership I visited and test drove an outback. At the very onset Anthony quoted a very competitive price whig I did compare at other dealership. When I finally decided to go with Subaru of Morristown the delivery process was by far the smoothest - I was in and out in less than 30 minutes. Great service and very competitive pricing.

harrislevinson

11 de may. de 2014

I have purchased 4 cars from their dealership in the past (2 Subarus and 2 Toyotas). They were always up front and honest, but no more. I had contacted Anthony Emerick regarding a Subaru XV Crosstrek. Via email we had agreed on a price. When my wife got there they tried to tack on the $825 destination charge that all other dealers include in their price. Needless to say she left a disappointed customer. The dealership is no longer an honest one like they used to be.Update 5/2014 - I was contacted by Elizabeth Brauer (Owner) as she had concerns regarding the above review. I emailed her back and that was the last I heard from her. No follow up on behalf of the dealership. I guess they are just not interested in customer service at all.

marina

6 de may. de 2014

excellent experience. we love our new car. would recommend dealer to our friends. great price, great value

Christine

6 de may. de 2014

Our experience buying a car from Subaru of Morristown was wonderful. Our sales rep Anthony Emerick was great to work with. He listened to our needs and wants and was never pushy. He never made us feel pressured to buy a car. He is very professional, knowleable and courteous. I would highly recommend Anthony to anyone that wants to purchase a Subaru.

debmurphy21

29 de abr. de 2014

Excellent. Anthony was professional, fun and all around outstanding. He has great integrity.Would recommend Anthony Emerick and Morristown Subaru hands down.They are an 11 on a scale of 10. A great experience.

fubanger

13 de abr. de 2014

Salesman was to much of a "salesman" and not enough of a person. Other than that, the overall experience was acceptable. I will check out other Subaru dealerships when I look to buy my daughter a Subaru in two years.

Family car

4 de abr. de 2014

Great experience purchasing our new 2014 Outback. Went in on a Saturday and 5 days later came home with the exact car we were looking for. Very professional and fair pricing. I'd recommend Subaru of Morristown to anyone.

ZenJack

28 de mar. de 2014

Anthony Emerick made buying my new Subaru completely painless and so easy. I was given complete details about the vehicles and the options available on those vehicles based on the information I gave Anthony. There was no pressure to buy and Anthony didn't try to sell me anything I didn't need or want. Thanks to the efforts of Franco Marini, I was able to get a better interest rate than what I received with my pre-approved auto loan. If you're in the market for a new car, this is definitely the place to go!

ZenJack

28 de mar. de 2014

Anthony Emerick made buying my new Subaru completely painless and so easy. I was given complete details about the vehicles and the options available on those vehicles based on the information I gave Anthony. There was no pressure to buy and Anthony didn't try to sell me anything I didn't need or want. Thanks to the efforts of Franco Marini, I was able to get a better interest rate than what I received with my pre-approved auto loan. If you're in the market for a new car, this is definitely the place to go!

Sooby_Matt

16 de mar. de 2014

If you are in the market for a Subaru and live in/near Northern New Jersey, I would highly recommend Subaru of Morristown. Upon entry into the sales showroom, I was kindly greeted and right away my salesperson, whom I was appointed, welcomed me and introduced himself. His name is Anthony Emerick. I had an idea of the car model and trim that I wanted to test drive when I arrived at the dealership. Within a couple of minutes, Anthony had the car prepared for me to test drive. During the test drive, Anthony pointed out all the features that I didn't all ready know and re-emphasized the uniqueness of the vehicle I was driving. After deciding that I wanted to purchase this vehicle, we put in an order with the specifics that I wanted. The typical turnaround for my order could have been about 1-2 months. Astoundingly, I received a call from Anthony that we had a stroke of good luck and my car was ready for pick within a couple weeks of the ordering. We ended financing the vehicle and that process went as smoothly as anyone could imagine, as well.Overall, Subaru of Morristown, and Anthony in particular, treated my wife and I as VIPs and we couldn't have been happier with our experience. We will definitely come back ;)

msung330

24 de feb. de 2014

Prompt, transparent, fair, aggressive pricing -- even online. If you're interested in a low-hassle deal, give these guys a shout. Anthony Emerick has me priced up and done while the other dealership was still getting back to me. It was a professional, fair, prompt deal and I was very happy with the overall experience.

Hintz

16 de feb. de 2014

For years I have been getting my Subaru serviced at Subaru of Morristown. They do excellent work and the service manager is a pleasure. When I went to buy a new Subaru to replace my 10 year old Outback I started with a test drive. So far everything was fine. I made an appointment to return later in the week to discuss the price and financing. I arrived in the evening having confirmed the appointment with the receptionist earlier that day. The salesperson was not there; he left promptly at 5. No explanation from the sales manager, no apology. I was ready to walk out but agreed to talk to another salesman: no smile, no eye contact, but eager to sell me VIN etching to make my car theft-proof! His indifference was staggering. I left with his price quote. Never received an apology from the first salesman who missed the scheduled appointment and no follow up call from the second salesperson. If they are not interested in selling a car to me then I have no desire to purchase one from them. The next week I went to another Subaru dealership in Morris county and purchased my new Impreza.

tsquarednj

1 de feb. de 2014

I'm very happy with the service provided. The team is responsive and informative. Additionally, the waiting area is pleasant and the option of a ride or a loaner car is incredibly helpful. Other than wishing things cost less (who doesn't?), I have no complaints about this dealership.

marcfs

12 de ene. de 2014

Subaru Morristown is staffed by a friendly and competent team. Ronny is very efficient, always follows-up, is proactive and helps insure my car is ready when promised. This is my second Outback and service is really important to me in selecting a vehicle and dealer.

FCheng

12 de ene. de 2014

It is very easy to schedule service online with available time slots. The cost of repair items are listed clear on the wall. The service schedule and status of service are shown on the screen of waiting room. The waiting room is very comfortable. The staff is very friendly.

AA15

12 de ene. de 2014

I am very please with Subaru of Morristown. I always find them easy and friendly to work with. I appreciate the shuttle service as it makes having my car serviced less of a hassle. Customer service is great. Staff is knowledgeable, willing to work with you and friendly. Hours of operation are convenient. I feel confident when I bring my car in for service at Subaru of Morristown.

PeteSchwinn

11 de ene. de 2014

My car sounded like it had a weak battery when cranking up in the extreme cold. I called and they fit me in the same day. They checked the battery and it was fine. They also did an oil change on a last minute request. They did not charge for checking the battery.even though they were busy they took care of me.

allabekk

10 de ene. de 2014

Great service, nice facility and the best service monitoring system I've ever seen. Service was done on time.Completely opposite experience I had with Ford service.

bettyg88

10 de ene. de 2014

I have used Subaru of Morristown for several years for service for my 2004 Forester. Sadley a few weeks ago I wrecked that car and knew I wanted a second Subaru. I walked into the show room and John C. was ready right then and there to help me. He was realistic with me and not pushy at all. I enjoyed his attitude and overall personality. I did not feel pressured to buy but that if I was the dealership was ready to work with me. We negotiated a great deal for my 2013 4 door Imprezza and they have continued to reach out to me to make sure everything is working ok and when I noticed my tire air caps where missing they replaced them on the spot. Prayerfully I wont need a new car for a while but when I do I would head to Subaru of Moristown.

kjablonski

10 de ene. de 2014

The deaaler inventory at Morristown was exceptional. They had the type of vehicle I was looking for right in their stock and was able to negotiate out a price that fit into my budget. The salesperson was very personable and did not make me feel I was being hounded and that I needed to buy a vehicle right on the spot which was very important to me. Most dealerships did not have the type of vehicle I was looking for so I would strongly suggest this dealership to anyone that is looking for particular features in their vehicle opposed to most others that either had fully loaded or very basic models in stock.With respect to the actual vehicle, I am overwhelmed by the handling ability of the Subaru. Having gone from a Silverado pickup to a car was difficult enough but my Outback completely amazes me. The handling is unbelievable in bad road conditions and may actually be even better than the pickup. Granted I miss having a pickup but the handling in this vehicle can only be experienced by actually driving in snow covered road conditions. I have actually looked for the button to switch it back to 2WD after hitting clear pavement and realized that that's not necessary. Anyone that is concerned with safety should look no further than a Subaru, especially with a family. I am currently working on convincing my wife to buy the Legacy.

nothappy244

4 de ene. de 2014

Took hour long trip to this dealer after being told that they had an still in stock to test drive. Then was denied driving the car to not put any miles on it. Would have been nice to hear this on the phone. Horrible customer service. I am disgusted at this place.

DJog

31 de dic. de 2013

Greg was very professional. We first visited the dealership on a Saturday evening, 10 minutes to closing time. Greg was very patient and offered the test drive (which we took). It took about a month since our test drive for the 2014 models to arrive in the showroom. Greg stayed in touch with us during this period. Initially, their price was a bit higher than the competitor. But they near matched the price. No haggling or high pressure sales of any sort.The color that we wanted was not in their inventory. But, Greg located a car within 2 weeks. Financing also was a cinch. Took us less than 15 minutes. Franco explained us all the options and was very professional. In the end, we paid about $300 more than the lowest quote that we got. However, the professionalism and friendliness of these people was well worth the extra money that we paid.

susanfg

21 de dic. de 2013

This was my fourth Subaru purchase. This dealership is first class. Salesmen are knowledgeable and Don't pressure you. The staff in the service area know what they're doing.Susan G.

futurerissstar

20 de dic. de 2013

I can't lie...we went to Subaru of Morristown because, after weeks of research, we found the best price on a 2014 Forester there. However, when I experienced the no-pressure salesmanship of Anthony and an overall exceptional experience in terms of sales, financing and service, I was pleasantly suprised to find that not only was Subaru of Morristown the least expensive on the car I wanted, they were also the best in every other aspect of buying a car! I would definitely go back to Subaru of Morristown to purchase a new or used car. And I would definitely recommend it to anyone looking to buy a Subaru! -Marissa D.

sbarkle1444

12 de dic. de 2013

Anthony Emerick made the buying experience very easy. He was very helpful from start to finish. If you ask for a price on the phone or through email he tells you the price. Anthony will not make you run around and ask you to come to the dealership when all you want to know is the final price that you will pay when you walk out the door. What's most important is he will put the final price in writing and fax you the contract. I bought my Subaru Forester without ever meeting Anthony or being in his dealership because he was a good and honest business man from the start, I gave him a deposit over the phone and paid for the car when it was delivered to their dealership. It must be said that I paid $400 more( when other dealers were willing to beat his price) for my Subaru from Morristown only because of the service that Anthony gave us from start to finish. I emailed and called 4 other Subaru Dealers in northeast New Jersey before Morristown and they do not compare to the service that Anthony E gave us. Thanks again.

NJKen

12 de dic. de 2013

This is my third Subey and second purchased at Subaru of Morristown. Although I think the deal took a bit longer than it should have, my salesman (John C.) offered coffee, water, etc throughout the whole process, which told me that he was aware of the wait as well. Their finance guy, Robert, used to be the most depressing soul on the face of the earth, so I was very pleased to have met Franco. I'm not sure how long he has been at this location, but he's the polar-opposite of the other guy. Franco had me out the door and sitting in my new Forester in about five minutes, which was a welcomed part of my long day there. All-in-all, it's a great place to buy a car. If you're considering buying a Subaru for the first time, I will tell you this: It will not be your last. In fact, came back two days later with a buddy of mine, and he bought a new Forester from John C. on the spot. Truthfully, this was his fourth Subey, but I recommend the dealership whenever I can. Great cars, great salesman and outstanding service, you can't ask for more.

rdwinokur

11 de dic. de 2013

John Cicchino was great from recommending the right car to giving us the best deal on our new vehicle. He was fast, courteous, and extremely responsive. He was also very personable and polite. I would highly recommend working with him if you are in the market for a new vehicle.

jmcgowan

11 de dic. de 2013

I went to Subaru of Morristown to have my car serviced. I was greated promptly upon my arrival at 7:30 a.m. and they worked on the car right away. The service was completed in about an hour and the service representative fully explained what was done. I was very pleased.

dontnvme

20 de nov. de 2013

I was in the market to buy a certified used vehicle and am working with a limited budget. Every dealership I went to (I went to dealerships all over NJ) tried to pressure me into buying/leasing a car that was above my budget. They all tried to convince me that I won't get a low mileage certified vehicle for less than $200 month financed. So, I decided to make one final stop at this Subaru dealership which has sold my mom, my sister, and my dad cars before, to see what certified used vehicles they may have to offer me. I worked with Al and he was great! He looked at my budget, and got me into a certified used vehicle with low mileage for under $189/month. I didn't feel pressured to buy anything and I felt like I was working with family. I felt like he was really looking out for me and genuinely cared about putting me into something that was going to protect me on the road and not break my budget. I am so grateful to this dealership and because they sold my mom, my dad, and my sister cars in the past, I am going to always come to this dealership whenever I need a car in the future. I'm not going to bother wasting my time and energy anywhere else.

Phenschel1

13 de nov. de 2013

I have purchased and serviced 3 cars with this Dealer. They have always given Me Great Service and Value! Subaru makes a strong and beautiful Car. All of My Subaru's have been reliable and exceptionally fuel efficient! Anne and the rest of the Service Team have been honest and given Me exceptional service at all times

iraweis

11 de nov. de 2013

I brought my Forrester in for a routine servicing. From the initial phone call setting up the appointment through the acknowledgment and thanks for my bringing my car in, the experience was wonderful. Great people. Loved the car wash as well.

erlaur

12 de oct. de 2013

Shopping for a car isn't something I'd generally look forward to, particularly since I like to do a lot of research to get an thorough understanding of what I'm getting into and what the options are. I appreciate straight answers, patience, responsiveness and respectful dealings. While a number of dealerships that I spoke with during this process did not fit that bill, our experience with Subaru of Morristown yielded all of those things. It was an easy, low pressure experience in which they were fair, honest and good to deal with.Eric H

ken1270

11 de oct. de 2013

Greeted me as I entered dealership, comfortable waiting area, finished car when it was expected to be done, reviewed with me what scheduled maintenance was to be performed

prc595

11 de oct. de 2013

I HAVE LEASED TWO SUBARU FORESTER'S FROM THIS DEALERSHIP AND HAVE BEEN VERY SATISFIED BOTH TIMES. THECURRENT SALES MANAGER IS VERY KNOWLEDGEABLE AND IS VERY STRAIGHT WITH ME. I FEEL NO PRESSURE.THE SERVICE DEPT.- AND I MOSTLY WORK WITH RONNIE LICARI HAS BEEN EXCELLANT TO ME. MY CAR IS ALWAYS TAKENON TIME AND IS ALWAYS READY ON TIME. THEY TOO ARE VERY HONEST ABOUT ANY WORK THAT NEEDS TO BE DONEAND ARE UPFRONT ABOUT THE COST.I AM STRONGLY CONSIDERING LEASING A 3RD VEHICLE FROM THIS DEALERSHIP.I HAVE BEEN TREATED AS A VALUED CUSTOMER AND AM VERY SATISFIED WITH THE MORRISTOWN DEALERSHIP.HELENE FRANKEL, NJ

calineczka

6 de oct. de 2013

this is our 4th car we buy new ,normally we always by Toyota buy this time my husband and i we decided we need to change. my husband likes the caramel bronze pearl color and the only dealer who have it was Morristown Subaru. so we went there and get the price we want buy the car. people were so nice not pushy , not like some other dealers were they basically harass you. i told my husband the experience we got was like buying a milk so easy no stress, I will buy again from them !!!!!

kstone93

24 de sep. de 2013

Everyone was very nice and extremely knowledgeable. They make you feel very welcomed. They are an awesome service & parts department! Wouldn't go anyhere else!!!!! Plus my dog loves to visit everyone there too!

Umcguge

16 de sep. de 2013

I had a very good buying experience working with Greg and Alex. They showed treated patience as we changed our car selection several time before settling on the Impreza hatchback. I highly recommend Subaru of Morristown.

asfukArgin

13 de sep. de 2013

I am a friendly positive person, and usually have people reciprocate that. I was treated well and had good conversations with the staff. The mechanic took me under the car and showed me exactly what was going on, explained what could use work and what needed work. He also showed me how i can fix a couple things myself with minimal labor, as i expressed my liking to learn to work on my own vehicle. He was very honest and didn't mind at all me watching him and even explained a few things along the way, which i was very happy about. Very happy that i lucked out with an honest friendly and experienced mechanic, thanks wayne. The only downside to the experience was the price, wayne worked so quickly and got the job done so fast that i thought i would only be charged for a couple hours, but my labor bill came out to be around $600 for less than 3 hours of work. And when asked why this was the amount charged, i was let known that they average out different mechanics's time to put forth an all around labor charge. An unfair, not cost effective system. I was so satisfied with the mechanic and all that i bit my tongue and let it slide, but it was a completely unfair price for work i watched being done. and i know all that money isn't going to Wayne, or i wouldn't be so upset. Money-Grubbers. and i would definitely not have done any of it had a less friendly mechanic working on it. So they're lucky to have Wayne. If you don't mind spending all your money, come here for good work(probably not always good). But just remember, if your like me and like to watch and communicate, you'll have a better experience talking directly with the mechanic than the people at the front desk.

BB

5 de sep. de 2013

Vehicle was ready within the time limits given by service reception; car was washed/cleaned; waiting area has many comfortable chairs; computerized screen detailing status of vehicle service; coupons

Barb

22 de ago. de 2013

I bought my 2004 Forester from this dealership and have always had a good experience when I take it in for service.

cooper1298

15 de ago. de 2013

my transfer plates were lost or misplaced... never found out what happened bc Anthony, salesperson and General Manager George would not returned phone calls to either myself or my husband. I was promised by George that someone would come out to my house and place plates on my car when they were found but when they finally came in he told the receptions, Jessica, to tell me that his offer not longer was valid bc my plates were transfer plates and I needed to sign for them. George was not able to tell me personally. My husband and I had to hound and call constantly to get plates. they never returned phone calls. The one time I spoke to George, he was rude and hung up phone on me. Typical "salesmen" only nice when they want to make a sale!!

jpazio

15 de ago. de 2013

Absolutely the worst car buying experience I ever had. Was not given the incentive APR 2.9% financing. When asked why they gave me some BS story about not being able to qualify if my son is a co-signer. My credit rating is stellar. Ended up with 4.24% that they said couldn't be changed after the fact. This is our families third Subaru in 3 years. Love the product, hate the dealer. Never again with Subaru of Morristown!!

lcvniv123

29 de jun. de 2013

I had a great experience today with Anthony one of the sales personnel, but his manager George Miranda is the most abrasive and rude people you will ever meet. He basically kicked me out of his dealership today because I tried to negotiate a fair price. He said "I'm not here to play games with you." i do not recommend this dealership because of George Miranda, sales manager of Subaru of Morristown.

feideon

14 de may. de 2013

This was the first car we purchased at Subaru of Morristown. We weren't planning on going here but we had such a bad experience at a close by dealership with fast talking salesmen that we decided to leave. Al Rowe was great to us without forcing anything upon us. He talked to us like normal people and didn't consider us just dollar signs. He was very straight to the point, honest and made our experience hassle free. We are happy with choosing a Subaru at this dealership.

likedhim

11 de may. de 2013

Subaru of Morristown is where you want to go, and I would ask for Vinnie. Vinnie was my salesman and he was excellent- not pushy,great on the test drive,explaining the car and giving you enough time to truly get a feel for the vehicle (not just your typical ride around the block). I was satisfied with the deal that I made along with the treatment that I received. To sum it up, it was a good experience and I was happy that I dealt with a low keyed, patient, and informative salesman.

Trbb03

26 de abr. de 2013

Not sure why you wouldn't buy a car from these guys. Shop around and you will see the hassle the other dealers in the area give you over price. It's not like they are giving away the secrets of the Universe. What's next a blood sample and Birth certificate. These guys gave me the price right up front, and it was already better than the dealer I "haggled" with for two hours. Anyway, I can't speak for anything but the deal they have me. Plus my credit is, you may say, at the bottom. They didn't jack me up on Interest rate either. Then again, I was looking for that and was ready for a smack down. A+++ seller, would buy again

samspade

6 de abr. de 2013

Went to this dealer because I had been disappointed by a previous experience at another, competing dealership. To be honest, I hadn't even considered a Subaru before meeting with my sales person, John Cicchino, but thought I'd give the dealership a shot because I was in the area. I was so pleasantly surprised. I told John exactly what I wanted and he was able to find me a car that fit every need (2013 Subaru Impreza 5 Door Premium). On top of that, he was able to get it for me at a price I could afford and I didn't feel like I had to negotiate a bunch (I hate negotiating). He was professional but friendly and took the time to make sure I was happy. Also, I am new to the US, which can make leasing/financing a bit of a nightmare, but, not only did he take care of it, he delivered the car to my apartment in NYC all the way from Morristown and no additional charge. My only regret is that I didn't go to Subaru of Morristown first!! Would highly reccommend this dealership (especially John!) to anyone.

Johnquincyadams

3 de ago. de 2012

Alex Hurtado is a liar and a cheat. He tried to sell me a car that he said had 1 previous owner and no accident history. I asked for the carfax and he told me he would get it to me. After sending him e-mails and calling for 5 days, with no response, finally obtained a copy of the carfax (that he didn't even send, had to go into the dealership to pick up even though he had said he would e-mail or fax it). Car has accident history and multiple previous owners!! Not well maintained at all! Do not trust this snake in the grass. He will try to put one over on you.

JoJoV

30 de jul. de 2012

Vinnie found the car I wanted in no time at all. His follow thorough was good; not pushy at all. I am very pleased with my purchase!

NKCondit

8 de jul. de 2012

Vinnie was very helpful when I purchased my Forester. He was very knowledgeable about the car and answered all my questions-intelligent and stupid. Since this is the third Subaru I've bought from Subaru\Morristown, I think that says it all. Vinnie's follow through was great and he responded to my phone calls etc. immediately.

wendyathome11a

26 de jun. de 2012

Vinnie spent a big portion of the day making sure I knew how to operate every part of my new Subaru Legacy. He was patient and very good at explaining but he also understood the value of practice. We spent a long time out driving around and I really left there feeling like I knew how to do everything. I loved that he programmed my radio with a whole bunch of stations he knew off the top of his head. I never felt pressured. It was a very good experience.

Richard R DeWitt

7 de mar. de 2012

During our two visits and several phone calls envolved in buying a Certified Used 2010 Wagon, John Cicchino became more of a new friend than a car salesman.I can not imagine anyone doing a better sales job for Subaru than John.Richard R DeWitt

Betty_Boop

4 de feb. de 2012

The friendly people at Subaru of Morristown are very knowledgeable and they really take care of their customers. From the time I walked into the dealership I was greeted and a salesman (Howard Smilowitz) was able to talk to me right away. At the time of my visit, I was not sure which Subaru model I wanted to purchase and Howard willingly accommodated test drives for each vehicle that sparked my interest. When I finally did decide, my purchasing process was not lengthy and everyone involved had the same demeanor as my salesperson. Thank you for making my purchasing experience a pleasant one!!!!!

teanick

22 de ene. de 2012

Anne Mary O'Rafferty,Service Manager. On my most recent service appointment the Service Manager was rude and annoyed that I stick to the Subaru maintenance guidelines on my Forester rather than the expensive, unnecessary maintnenace schedule that Subaru of Morristown recommends. I realize that they are in business to make money, but ther is no reason to be rude to customers. The sales experience with the dealership was good, except for the meeting with the finance manager which was much too long and unnecessary.Their pricing is outrageous for serice and parts,Go to them for sales, but go elsewhere for service.

pete s.

31 de dic. de 2011

alex has a great personality... friendly, affable, and helpful. good explanations of the vehicles and options.... very fair trade in price... overall one of the better car buying experiences i have had !!!

gail oakman

18 de dic. de 2011

Alex is a terrific sales person. I bought my new car without even driving and he reassured me the entire wait that it would be well worth it. Alex is courteous, knowledgeable, and responsible. I am looking forward to continuing working with him. I am a nervous person and certainly kept me informed and calm through the wait process and encouraged me to contact him any time I had question,

level027

26 de oct. de 2011

I have greatly enjoyed getting my car serviced at this facility. The staff is great and they were extremely helpful. Ronnie made sure that I knew the prices of what I needed fixed on my car before the repairs were done and the prices were reasonable. I would recommend this service department to anyone with a Subaru. I plan on continuing to come here for all of my services.

Pants79

24 de jul. de 2011

Vinny was absolutely great. He was very informative and there was no pressure. He even brought me lunch, so I wouldn't skip a meal while processing paperwork. I highly recommend this dealership and Vinny. Thank you, Vinny!!

duckhook

21 de jul. de 2011

it was easy buying a car from Alex.Price was acceptable.Trade in was above expectations.He kept me informed of the status of the delivery of my Outback,even though there was a shortage due to the Japanese earthquake.Paper work and financing was well explained. Alex is EXACTLY THE OPPOSITE of the sterotype sleazy car salesman.

edwang123

8 de jun. de 2011

John Cicchino was very patient with my family. I am very satisfied with the service he provided us and I look forward into purchasing another vehicle at Subaru Morristown. For the Subaru Forester I bought, he gave us a fair deal which made my parents very happy.

mdarragh

24 de may. de 2011

We had a great buying experience with Alex. He was very hands-off, yet eager and willing to answer all of our questions. He gave us plenty of time to research other models and come to a decision at our own pace. He even came in on his day off to deliver our car, which was unexpectedly awesome. Good job!