karen

14 de sep. de 2016

Neal Ryke was patient and didn't mind repeating something I didn't get the first time. I am happy with my choice of cars.

coach55

5 de sep. de 2016

Big Shout out to my sales guy Tom Dessaint also gsm Kenny Jumps and finance Michelle Hickok. Been a BMW guy for the past 5 years till now. I decided to check out Subaru Pacific after hearing such wonderful things about this dealership.What a wonderful experience! Tom Dessaint he was helpful, informative, and genuinely interested in turning me into a satisfied customer. Went with the Outback SUV. If you are looking for a great car or SUV with such caring customer care go to Subaru Pacific on Hawthorne Bl in Torrance. Go see Tom Dessaint and Staff. Thank you Tom...

edward

5 de sep. de 2016

Ismail Hazel who help us to get the car what we need and his attitude is very calm and very gentle to us and very friendly so great job Ismail keep up the good work thank you....

JenM

5 de sep. de 2016

I never thought I would own a Subaru (I am more of a truck person), but the Forester drove so well and the customer service from everyone was so fantastic I am thrilled with my purchase! Highly recommend the team at Pacific Subaru.

Happy camper

4 de sep. de 2016

Excellent experience. Matthew Johnson assisted us with our purchase. We wanted a specific color and option package, Matt found one immediately and picked it up. I would highly recommend this salesman and dealership, great job by all!

Rey Maranan

4 de sep. de 2016

Marcel is the man. He helped me out get the car I wanted and would not stop until you are 100% satisfied. He definitely made the experience of buying a car not like the stories you hear from other car dealerships. He made going to Subaru Pacific a pleasureable experience. I recommend this place without any doubts. Thank you for the experience. Will be coming again.

Edub

30 de ago. de 2016

I've owned my Subaru for 13 years and rarely taken it to the dealership for anything. My old tired seat belts were having issues retracting, so I scheduled an appointment with Pacific Subaru to have them looking into replacing them under SOA's life time warranty plan on their belts. Tony Cervantes was my service advisor, he got my paper work all filled out, went over my car with me before it went to the techs all while being courious and polite. Once my car was ready, I received a prompt text that my car was available for pickup, Tony went over everything with me and let me know I was approved for replacement belts, as mine were in fact not working to standard.Tony is an easy guy to work with and a car enthusiast who will take care of you and understands your concerns.Thanks again!

Kathy

29 de ago. de 2016

Our salesman, Carlo Lavarello, was very helpful and "NOT PUSHIE". He handled himself in a very professional manner. He helped use setup the technology in the car and they gave use a full tank of gas. He also told us if we have any questions at a later date we may contact him anytime.We were very pleased with the services.Clarence

K.Lee

27 de ago. de 2016

Got my car serviced at Subaru Pacific this week. Tony Cervantes was helpful, polite, and the service was quick and smooth!

Hank Kallio

26 de ago. de 2016

Just another "shout-out" for Steven Recinos, My go-to guy at Subaru South Bay's Service Department. Always welcoming, always helpful and a great employee.

Julio A Santana

26 de ago. de 2016

Tom Dessaint was very helpful. He was able to give us the right price on a new car. It was worth the 60 mile drive. If you're going to Subaru pacific ask for Tom, he will make process easy!

Aaron

24 de ago. de 2016

I get my car serviced here and everything is both high quality and easy. Ask for Tony Cervantes if you need help with anything

Hank

22 de ago. de 2016

Stephen Recinos was terrific and got me in and out in a minimum amount of time dealing with a number of minor issues. Thanks Stephen!

RebS

22 de ago. de 2016

Neal Ryke was wonderfully helpful and made the experience of buying from Subaru Pacific enjoyable. I left feeling like part of the family. Excited for my new Subaru, thank you!!

philosofille

20 de ago. de 2016

Tony took care of my on my most recent scheduled service--he was great as always! He was friendly, helpful, and made sure to update me on the progress of my car.

Josesti16

20 de ago. de 2016

A first impression is everything, I always go to my main man Tony Cervantes. I came in because I was having issues with my breaks on my 2016 sti, To y did my insurance claim and got them replaced ASAP. Always can count on him and forever making this my #1 dealer!

Charles Rendon

14 de ago. de 2016

Worked with Tom Dessaint on getting a new Forester and he couldn't have been more helpful. Everyone I interacted with at Subaru Pacific were pleasant and made me feel welcomed. Thanks you, Tom for all of your help! Love my new vehicle.

Subaru fan

12 de ago. de 2016

I brought my Forester in for an oil check. The website said I did not need an appointment for Express Service. Steven Recinos was my Service Advisor. He was friendly and professional. He advised that it may take two hours, did I want to wait or leave the car. I opted to wait. The car was ready in less than the two hour estimate. Steven explained what had been done to the car. It was an excellent experience.

Alvin," the chipmunk"

11 de ago. de 2016

After shopping for an Outback with the options that I wanted to no avail, we called Tom Dessaint at Subaru Pacific. He immediately started to search for what the wife and I wanted. He knew exactly what I was looking for and didn't try to sell me something else and walla, he found it. His expertise coupled with infectious personality is to be commended. After the sale, he offered to be of further assistance concerning the car or anything else. To sum it up, He is " Thee Saint".

Shelley

8 de ago. de 2016

Neal Ryke corresponded with me initially via e- mail after I expressed an interest in Subaru Outbacks on line. He was very helpful and not pushy. When my husband and I decided to go in and test drive some cars, he was again helpful and not pushy, but also extremely knowledgeable and passionate about Subarus! If you're interested in getting into a Subaru, contact Neal. You'll be glad you did as his expertise and dedication towards Subarus shines through. Oh, last thing: I LOVE my new Outback and could not be happier with the experience we've had getting our first Subaru!

DJA

7 de ago. de 2016

Subaru Pacific has been the most helpful and least pushy dealership I have leased from. Everyone was friendly and attentive and my leasing experience was painless. My salesman was Cory Perbix and he was knowledgeable and easy going. Most importantly I didn't hear the "what can I do to put you in this car today" phrase.

Linak_id

7 de ago. de 2016

We already went to other dealer looking for certain color of 2017 Subaru Outback that's really hard to find. Finally we found it at this dealership when we called them, most dealership will try say anything for us to come first. But this dealership told us that they have the color that I want, when we got there... The car already waiting. Altogether we had a great customer service, everyone was nice, to the point and has a great sense of humor.

Joan B

2 de ago. de 2016

Great customer service by Joanne Martinez. Quick, thorough, reasonably priced

Mheritage

2 de ago. de 2016

As soon as I arrived at Subaru of Pacific in Torrance I was immediately greeted and was introduced to Steven Encino who took care of all my car needs and any of my concerns. This is the only place I take my Outback for any maintenance and will continue to do so.

Lima Rose Bigornia

31 de jul. de 2016

Steven Rencinos, Yulissa and the rest of the service department are all very helpful and corteous. They are also knowledgeable and explains things in simpler terms.

kmontiel

25 de jul. de 2016

great dealership, I was looking for a 2017 WRX limited, found them online and send them a email, first thing in the morning Charlie Jimenez called and we talk about and i told them had to work, they said we can do the deal over the phone, i did feel a little off cause i will rather be at a dealership to buy a car not over the phone, but i did my research and i gave it a shot and they said they will deliver the car to my home, i live 45 min. away. They made this sale over the phone very easy, professional, every fast and clean details, i even got a STI Short Throw Shifter with the deal, great! If you want a subaru go to Subaru Pacific and ask for Charlie Jimenez

skrdjo

22 de jul. de 2016

Go to Subaru and ask for Noemy Barahas! Absolutely wonderful woman to work with! She helped us with getting my 16-year old daughter her first car....so this was a very emotional purchase. We are already thinking of upgrading my 20-year old car and will definitely ask for Noemy and David.Thank you both for making the experience painless for us parents and special for my 16-year old.

Jeff

21 de jul. de 2016

This was above and beyond the best experience I had when shopping for my first car. Neal Ryke knew exactly what I was looking for and made sure I was happy not only with the BRZ I chose but also that I was comfortable with the price that I was getting it for.

Peggy63

21 de jul. de 2016

Tony Cervantes was our service writer. He was extremely proactive. Made sure car was done on time, he called to discuss how the new review mirror would be attached, he also had car washed and vacuumed.

PatCrosstrekLover

20 de jul. de 2016

This is the second Crosstrek I have leased with Tom Dessaint from Subaru Pacific. The car is wonderful - I received an excellent deal on my three-year lease - and Tom Dessaint is a caring, hard-working, and honest salesperson. He made the lease process so easy and stress-free -- I really appreciate his caring and concern. Tom always keeps in touch and is always available to assist you if you have an questions or concerns. Top rate dealership, automobile, and salesperson! Highly recommend working with Tom and Subaru Pacific!

Jane

18 de jul. de 2016

Our Subaru was rear-ended on the 405 while we were visiting from San Antonio Texas. I was beside myself because we couldn't seem to get a straight story from anyone - insurance, the cop, and the first body shop proposed by the insurance agency. When I called Subaru Pacific and talked to Sheri Atkins, I felt immediately "heard." She assured she me she could help and she DID. When we arrived with the car she took control, arranged the rental and gave us assurance about what the process of possible repair would be.As it turned out, our car was totaled and we didn't want to actually buy a car in CA. But Sheri went the distance for us and turned a scary situation into one that allowed us to proceed with hope. Thank you, Sheri.

Chris123

17 de jul. de 2016

JoAnne MArtinez was on the ball and very helpful.She realized the priority was time and logistics to have everything done. That was greatly appreciated. She made it all happen.Being able to pay online before returning to the service center was also very helpful. It was a very nice experience. - Chris Hutson

Lorraine

14 de jul. de 2016

Cory Perbix was a fabulous help to me in buying my first Subaru. He was patient, kind, relaxed, polite. He made me want to return to Subaru when I need my next car, and I would certainly look for him to help me again.

Subaru

13 de jul. de 2016

I had my 2015 Impreza serviced with Joanne Martinez. She was outstanding!! She made time for me and even got it done in less time than estimated! Went over more than I requested, leaving nothing overlooked. Outstanding service, great center, great people and amazing cars. Cannot say enough positive!

Sandra

11 de jul. de 2016

"Outstanding customer service"Sheri - did an amazing job, in taking care of my car's needs and that is important to me.I appreciate her professionalism.Thanks you.

SaraO

6 de jul. de 2016

I was incredibly impressed by Sheri's hospitable, courteous, and friendly nature. She has achieved a perfect balance of professionalism and amiability so that it felt as if she was genuinely interested in conversing with me as more than just a customer but also have a sense of reliability and reassurance that my car was in good hands at Subaru Pacific. It was very much appreciated after having so many disappointing encounters at other service centers.

Steven Lee

3 de jul. de 2016

I went in for an oil change and Sheri assisted me greatly and it is nice that she is always smiling to her customers! I recommend her to assist you with any needs.

Erndigi

2 de jul. de 2016

Very Helpful and courteous, with your needs in mind. Oil change and rotation of tires for a good price. I was happy

Ashbash1

27 de jun. de 2016

I love this dealership. Everyone makes you feel so welcome. Sheri feels like a friend I've had for years! Keep up the great work!

Jewels7329

27 de jun. de 2016

Because my vehicle had a problem which might have been difficult to pin down and I had planned to be on the road that day, Joanne Martinez immediately offered me a rental vehicle and stayed in touch to ultimately let me know I could have my car back the same day in the afternoon. She also asked the service tech to show me how to reset some things in my dash. Great service :)

lwg120

27 de jun. de 2016

I was looking for a no-pressure dealership and Subaru was on my shortlist of cars that I was exploring. I went online and was working with Neal Ryke who was extremely helpful, knowledgeable and just what I was hoping for - NO PRESSURE. I initially got a few calls and emails from others at this dealership but when I mentioned that to Neal, they instantly stopped and Neal was the only person that I communicated with until financing. It made my decision very easy. Not only does Subaru have an impeccable record of safety and resale value, the integrity of my sales rep knocked my experience out of the park!

cmstulb17

27 de jun. de 2016

Sheri Atkins made my service experience one to remember. She made sure my car was completed quickly and that I was taken care of, I truly appreciate her professionalism and passion for the job. It made my Friday afternoon that much better!

Ros k

22 de jun. de 2016

My first time meeting Chris Pintado, Service Manager and Tony Cevantes, Service Advisor. I had a problem with my car I had no apt and Sherri was off. Tony called for a shuttle to take me to work, and thereafter handled my repair needs. I love this new team.

KevinS

15 de jun. de 2016

I contacted Charlie Jimenez at Subaru Pacific as I was looking for a new Subaru Outback. I am a little bit old school and don't like a lot of options on my cars so I was looking for a hard to find configuration. Charlie responded very quickly to my email request and told me that they would be receiving a car that matched my description in about a month's time and gave me a very competitive quote. I would just need to put down a small deposit on the car (which I did) and he would let me know when it came in. Charlie was very proactive on giving me regular updates on the car's ETA and when it did come in he made sure to have all paperwork completed before we arrived so that we could sign the papers and drive off in our new car in a timely manner. You can tell that Charlie really tries to do the best that he can for you and that it comes from just being a good guy - I was happy to give him my business and he really came through - a great experience from start to finish!

Xochi

13 de jun. de 2016

I purchased my Outback here and have returned for my regularly scheduled oil changes. Tony and Sheri are the best. Fast and efficient service and just the nicest people.

Homes4u

13 de jun. de 2016

Sheri Atkins at Subaru was the best! She is very knowledgeable. She went over everything that was done to my car and my car's current condition. She knows her stuff.

ZD

12 de jun. de 2016

Alex Dalziel went above and beyond to get me just the car I was after. His passion for cars is immediately evident, but his approach is anything but that of the pushy salesman. The initial test drive was easy. Alex was happy to show me everything about the car and never once hassled me for any sort of commitment or to talk numbers. Very professional and respectful that I was just there for the test drive and very friendly. Once I made the choice to go with a Subaru, Alex helped me find the right car. The sales process was as low stress as you could ask for. (It's still a new car purchase, it's a lot of money to think about!) I got a great deal on the car and the finance department was fairly easy to deal with. Once the deal was done, Alex was kind enough to work with my schedule in actually getting the vehicle to me since I'm private saling my old car and not trading in. If you're looking for a Subaru, do yourself a favor and go to Subaru Pacific. I'm glad I decided to test drive here while in the area for other reasons instead of the closer to home Santa Monica dealer. Great experience all around!

claudia lucia

10 de jun. de 2016

Shari Atkins was great! she was very professional and got me out of there in a timely manner! I will definitely bring my car back for service. They work as a team and very efficient!

STEPHEN W SHULTZ

8 de jun. de 2016

Tony Cervantes did a wonderful job taking care of the items needing attention. The minor issues that came up were handled efficiently and he communicated everything in a timely manner and offered solutions that were both quick and cost effective. The sales and service is so good we will be coming back to buy another car in the next six months.

Subo, gabe007

8 de jun. de 2016

Tony Cervantes helped me I needed Right Brake Bulb Replaced I was Impressed how fast it wasReplaced. Tony is a great Asset to Subaru Pacific. Great Customer Service. Thanks

Nicole R.

4 de jun. de 2016

The salesman, Louie Vignolo, was amazing. He was helpful even when we were not ready to buy. He made sure that he answered all of our questions and didn't rush us out the door just because we were browsing. He followed up with me to see if I had any questions and wasn't pushy like other salesmen. When it was time to buy the car, he helped me make an appointment that was convienent for my schedule and made sure I was happy with the car I was buying. He was upbeat, funny, and a pleasure to buy a car from. The dealership was clean and everyone was very friendly. I love my Impreza, it is so much car for the price I paid. I will definitely be buying Subaru's from now on and refering everyone I know to "Subaru Lu". Thank you guys for being such a great dealership!!!

Cathy K.

3 de jun. de 2016

Excellent service was provided by SherI Atkins. She had all the information given when I made the appointment. She knew who I was and why I was there. Service was completed as projected and the car was washed. I am a happy customer.

S. Todoroki

3 de jun. de 2016

Recently leased a new Forester. Ms. Yulissa Rabines was excellent in helping us to choose a model and the entire process was very pleasant. Mr. Steve Choi was also excellent in helping us to wrap up on finances. It was a great experience.

Liz H

2 de jun. de 2016

Sheri Atkins was very helpful in getting my Takata airbag recall handled. We had a number of phone conversations before the actual appointment was able to be made (had to wait for the part to become available). She gave me accurate updates and was very nice when I brought my Outback in. All went very smoothly.

Joel Saltzman

26 de may. de 2016

Sheri Atkins greeted me professionally and explained everything that needed to be done. My appointment was for 10:30am and I was told that the car would be ready at noon. She kindly asked if I would like it washed which I accepted. As I had a lunch meeting at 12:30pm, I went back to her desk at 12:05pm to ask how we were doing. When I explained that I had to be somewhere, she ran out and came back in with the keys. Unfortunately, I did not have time to hang around for the wash. She told me that I could come back in later if I was around. Had the vehicle been washed and ready at or before noon, this would have been an excellent review. My previous visit possibly spoiled me because I was told 90 minutes and the car was done in an hour.Nevertheless... Sheri and team are very good at what they do.

Jzeugirdor

23 de may. de 2016

Excellent service to bad I didn't buy it this car at the moment and next day they sold it

Heidi K.

23 de may. de 2016

I was very satisfied with the service Jacob Dyehouse and his team provided for my Subaru. He took the time to listen to my concerns & explained how their service department would fix the problem. The repair was done in a timely and economical way. I would definately bring my car back for service here again. They stood behind their repair and were easy to work with.

Kitschymeow

20 de may. de 2016

Extremely pleased new Subaru driver! No problem ordering the specific color I wanted. Willingness to answer and address all of my questions/concerns. Thanks Yulissa!

KarenA

19 de may. de 2016

I made an on line reservation to deal with a parking brake recall. i was assigned to Hollie Nagi. i checked in at ther service desk yesterday and was directed to Hollie's staion where I was greeted with a smile and a friendly hello. although there were many cars stacked up in the service area, I was worried that this was going to be a long wait. Happily, I was wrong, from check in to check out + a car wash cost me only about 45 minutes. i was sitting in the waiting area where Hollie came to get me rather than text me that my car was ready.My experience aith Subaru Pacific Service Department has been excellent.

Juan R

18 de may. de 2016

Had a great experience at Subaru Pacific. No pressure sales here. Went to look at a certified vehicle, but ending up buying a new one instead. Very competitive straight-forward pricing. It's a small dealer currently (soon moving to a larger location). Erick Rodan did a great job showing us the car and answering all our questions. The pre-owned manager and new car managers involved were also pleasant to work with and didn't push us one way or the other.

Lanie

16 de may. de 2016

Sheri Atkins was the person that handled my service appointment that I scheduled online. She was professional and very polite. She got me out of there in 1.5 hour as expected.

Gary B.

15 de may. de 2016

In addition to my wonderful experience with my service writer Hollie Nagi, she also arranged for the service manager to show me how to check everything under the hood. Excellent!

jorge flores

14 de may. de 2016

Subaru pacific on hawthorne blvd has to be the best dealer ive been to. Everyone is very friendly and they make feel comfortable...i went in to buy my 2nd wrx and after everything was done i still wanted to stick around and talk professionals there they just made me feel very comfortable all the way from when i walked in to when i purchased the car...charlie jimenez sold me the first wrx and he was just great on filling me in on details and answering all my question. Marcel Lopez sold me my 2nd wrx and he too was great help and filled me in on everything i needed to know.pacific subaru has great workers from there salesmen to financial managers...Steve cho got me a great deal on my car and made me feel comfortable through the whole process. Pacific subaru needs to keep up the good work...if your interestedbin a subaru i highly recomend pacific subaru on hawthorne blvd ask for MARCEL LOPEZ or CHARLIE JIMENEZ...im sure everyone there will be great help but those 2 salesmen made me feel at home through the whole process thanks to everyone at pacific subaru

DoctorJohn

14 de may. de 2016

I just bought a 2016 Forester via Costco. My initial telephone contact was with Tom Dessaint. He was very helpful in describing the current inventory and pricing. The actual sale was handled by Ismael Fazel. The whole process was relaxed, and he was good at explaining what was happening and what we needed to do to move forward. He went above and beyond the call of duty in helping us, and even drove a missing document to our house the next day. I was pleased by the whole experience. My only complaint was that it took a long time for the car to be prepped for delivery; on the other hand, the car was in pristine shape when we took possession.

ricardo

10 de may. de 2016

last month i had to take my Subaru outback to the dealer for a squeaky noise they found same day and 2 days later Sheri Atkins gave me the appointment to fix it thank you guys

Dale Barnett

4 de may. de 2016

Paymen kahen was my service manual Polite, professional, courteous. It took exactly as long as he said it would. Couldn't ask for better service.

carguy cece69

28 de abr. de 2016

Over all my husban whom had already lease two cars from you guys and now he brought me there so i can purchaise my own car! Thank you carlo for the frindly service, i've recommended him to my friends and family .... cheers

TC

26 de abr. de 2016

We went in to compare Outback, Forester, and Crosstrek, not planning on making a purchase that day. Jonathan Sanders was very friendly and helpful from when we walked in to after we drove off in a car new to us. He also helped us compare the used cars available and did not pressure us at any point in the process. When we shared why we were buying a car, he told us about his family. He was more like a friend than a salesperson.

Mary Lou, Carson, CA

24 de abr. de 2016

We bought our Subaru Forester 2016 2.5i premium last April 16, 2016. My husband and me found it easier to negotiate because we made an appointment through the dealer's website. We were helped by a competent and very knowledgeable salesman, Neal Ryke. Neal knew how to demonstrate the different nice features of the car. He is patient with his customers, especially to someone like me who made sure I made the right decision and the best deal. He's very accommodating and he made us feel welcome to come back whenever we have questions about the car. We didn't feel pressured. We are happy we made the right choice. Thank you, Mary Lou and Francis

happy camper

20 de abr. de 2016

Making my appointment for service was easy. The car was finished in the exact time promised. I also got a free car wash. Can't beat that! Thank you Sheri Atkins. Gloria

Pat

15 de abr. de 2016

My daughter and I bought identical Suburu Foresters 1/30/16. David Rubio was a great salesman to deal with, no pressure and informative. We had a recall to fix a computer problem and Hollie Nagi was very helpful and pleasant to deal with. We are happy first time Suburu owners. Pat

Maria

11 de abr. de 2016

Sheri Atkins provided excellent service with clear instructions, reasonable expectations for delivery, and an honest approach that customers want. Thank you Pacific for making it a smooth and uneventful experience.

lee

10 de abr. de 2016

Bought my Forester at another dealer so I was unsure of taking it to Pacific for service on a recall computer item. Hollie was efficient, friendly and thorough. Service mechanics helped me with learning the tech parts of my on-screen audio. In & out ON TIME, pleasant waiting area & great vibe.

Rick and K.P.

9 de abr. de 2016

Thank you so much for the help i got from Noemy Barajas at South Bay Subaru..she treat us like family and helped us get the best deal on our used car we got from them..i have already leased a car from them with great deal and care...sure feels like family there... James (Jacks owner) is the man ! He listen to us and made all happen..this guys working as team to help with all you need...bar none the best place to do business

Kimberley

7 de abr. de 2016

My son and I had a really enjoyable experience while waiting at the dealership during our vehicle service. Hollie was pleasant and thorough. The entire service and sales team were fun to hang around. Definitely coming back here.

Baja owner

6 de abr. de 2016

Sheri Akins at Subaru Pacific is wonderful. My 2006 Baja is better than ever (at 140,000 miles) thanks to Sheri's knowledge and excellent personal service. I will continue giving my repair work to Subaru because I trust Sheri to treat my Subaru as if it were her own car.

TallMime

4 de abr. de 2016

Long and short, Carlo was incredibly helpful and gave me a fair and honest price. Really enjoyed my experience. He worked around my schedule, worked with me on price, and really cared about making sure my experience was as frictionless as possible.

Cindy

2 de abr. de 2016

Ariel from the express service department helped me. He was very detailed in his explanation as to the service needed & explained the results afterwards. The best part was the car wash. No car wash place has cleaned the car better than subaru did. The brake powder that stains the wheels were washed off well and the mats were washed too. It is an extra service that really matters a lot to customers like me who likes to keep their cars clean regardless of whether it is a leased car or not.Just wanted to express my appreciation for going above and beyond. I did spread the good words about this dealership.Thank you,Cindy R.

Just a customer

31 de mar. de 2016

Hollie nagi provided promptand extra service and got us some help on a few software questions. Well done.

David Campbell

31 de mar. de 2016

I am glad I took my business to Subura Pacific . I had heard good things from friends about the dealership. It was the luck of the draw that Noemy Barajas was the sales person working when I arrived. She is very knowledgeable about the product line. And spent quite a bit of time explaining the accessories to me. I really like that she walked the walked and owned a WRX herself. Noemy just had a great personality, was intelligent, and was all about the customer service.

Breezenb

31 de mar. de 2016

Ease in booking an appointment, and the service was fast & efficient.Dealing with Hollie Nagi was a pleasant & enjoyable experience. I'm definitely going back.

Lisa91354

29 de mar. de 2016

This was the easiest car transaction I've ever been involved in. Jin Choi was incredibly knowledgable and patient :) He took the time to answer a lot of questions and went above and beyond with delivery. I would highly recommend him to anyone interested in buying a car!! Thanks!

LindenC

29 de mar. de 2016

Quite unlike other dealerships welcoming each clients as they try hard to catch big fishes coming over as many as possible, this Subaru Pacific has a cool atmosphere, facility and personnels. Especially when I stepped in the first time, I felt so cool and cold at the same time cauz everyone at the moment looked so busy on something without even giving any chance for greeting! Then, I grabbed a guy named Johnathan and had a chill out experience with him for the test drive of 2016 OutBack. Finally, I decided to trade in my previous Honda for this new Outback and we went through the whole process til the crazy late nite around 11:00pm. Just go back there for the touch up of oil stains inside the grooves of the rear tailgate door. With same happy smiling face all around, he helps to get it done quickly ( cleans it up with clothe and Sem Solve by himself). Very impressive. I want to give him a credit for his good service with easy-going, patient and positive attitude, even though he is completely young and fresh in this dealership. As well as another John from financial department, he is such a professional, smart and decent gentlemen knowing how to push the sales with certain key sharp points at the same time to help meet your satisfaction. Gonna go back next week for a part adjustment and accessory quote. Will see how it goes and keep updated =)

CB

21 de mar. de 2016

The title says it all. Great service and Sheri Atkins was super friendly and very helpful. I was given a loaner car and well taken care of while my car was being serviced. I highly recommend this dealership. When I am ready to buy my next car this is the dealership that I will go to.

fink114

13 de mar. de 2016

Hollie Nagi was very efficient and friendly. She took care of my Outback problem promptly even though I did not have an appointment. I highly recommend Hollie and Subaru Pacific.

Purple Stel

13 de mar. de 2016

I had great experienced with Subaru Pacific specifically to Noemy Barajas during our visit to their office. I was very well accomodated and service was really excellent. Noemy was able to assist me and showed me different cars where I can choose from. She and her Manager was able to give me a very good deal with Subaru Forester. I will definitely recommend Subaru Pacific to my friends..

David

10 de mar. de 2016

Sheri Atkins and Subaru Pacific are a great combination. Friendly, prompt and professional--every time. Service at this store is what I'd call routine excellence. If you own a Suby, bring your car here to take care of it. I have, for more than five years.

KelseyANDdarcy

8 de mar. de 2016

I worked with Brian Williams at Subaru Pacific. He's very honest and it was obvious that his priority was finding me my perfect car at a price that I was comfortable with (as a recent graduate, this was very important for me). He worked with me from start to finish , I was never pressured into a decision that wasn't ideal, and I left with my perfect car! As an added bonus, my dog had fun playing in the show room with everyone during my purchase.

KP

1 de mar. de 2016

By far one of the best dealerships I had the pleasure in working with. I got in contact with Neal Ryke when I submitted an online request for a 2016 Crosstrek Limited. Not only did Neal worked with my price point, but he worked diligently in reserving the car I wanted. Neal went above and beyond, and went to Bakersfield to procure my car. That is what I call great customer service! Steve Choi was also awesome to work with. He explained all the finance paperwork and additional packages for the car and gave me a great deal. Neal even took the time to show me how to work the specs and technology of the car. If you want a knowledgeable and wonderful sales person to work with, Neal is the guy to go to. I would definitely recommend this dealership for a great car buying experience.

Happy

24 de feb. de 2016

I always like the service I get from this dealership, Pacific Subaru. Sheri Atkins took care of me and as always she makes me feel I am in good hands for getting me the service I expect and get. I was so happy to see her now working at this dealership, as she use to take care of me when I went to the Long Beach dealership. She is an asset to this dealership. Thanks

Cjunior24

21 de feb. de 2016

Great place to purchase a subaru, Thomas Kruger helped me purchase my 2016 sti . He made sure to get me exactly what I needed in my sti . And yes I would definitely recommend this dealer to anybody.

Sam G

17 de feb. de 2016

Bought my Wrx here as well, great service, kind staff, easy and quick to schedule an appointment. Thanks Sheri!

nicole 123

16 de feb. de 2016

Purchased a car and a mistake was made on the title. Called them 1-2 time per day for 3 weeks and they never returned my call. I will not take my car to them for service if this is how they treat you.

eric b

1 de feb. de 2016

I had the pleasure of working with Cory Perbix, who guided my purchase from start to finish. I was in the market for a new 2016 Subaru Forester, and in touch with internet departments at about 10 dealers in S. California. Cory was easy to work with, and I ended up getting exactly the color and options I wanted - at a great price. Completing the transaction was simple, and when a set of roof rack bars wasn't available in parts (it was Sunday), Cory delivered them to my workplace that week.In summary - great dealership, great salesperson.

sonsol1

2 de ene. de 2016

James Hartzberg, James Miller and Steve Choi helped me find the PERFECT car for my new family and there was ZERO pressure. Overall the BEST car buying experience I have ever had!

Happy Customer

23 de dic. de 2015

Subaru Pacific's service advisor Sheri Atkins is the Best. Flat out, hands down, her expertise and professional manner is what all of us Subaru owners hope we'll find when we need work on our cars. I'll keep coming back to Subaru Pacific if Sheri is there.

Felix

9 de sep. de 2015

I had a very good experience with Subaru Pacific. Charlie Jimenez was the sales man and he was great. The over all transaction was smooth & easy. I was satifisfied with his service & the deal. The price was also the best compare to the other Southern California Subaru dealerships. He also went over the vehicle features in detail. I highly recommend this dealership.

Pete, Santa Clarita

13 de ago. de 2015

Subaru Pacific was amazing from the person I talked to on the phone Mike, to the sales person Carlos Lavarello and Michelle in finance. The car was as advertised and described on the phone - 1 owner great condition. We were in and out in just over an hour! My least panful car buying experience ever! My family and I will look here first next time we buy a car!

Redhotgranny

22 de jul. de 2015

I was very pleased with the salesperson ( Jackie) that leased the car to me . She was professional and caring, informative and helpful. I love my "new red Forrester"and I would recommend the car and the salesperson.I have it only a little over a week but it rides beautifully and I feel very safe I am a senior citizen and love the way the back ( hatch ) opens with the click of a button and my parcels go in with ease. The sun-roof is huge and I feel young again ,! I am delighted.

" Disappointed"

25 de jun. de 2015

Daniel Smith offered lease deal and when we arrived to sign the papers, would not honor his offer.

Bronxite

25 de jun. de 2015

Daniel Smith gave us a quote for a lease and when we arrived at dealership, said he made an "honest" mistake and couldn't offer us the same price. Senior Citizens stay away!!

Kevin

26 de may. de 2015

This dealership made a big mistake that ended up costing my wife a lot of money. They sold her a warranty that they never made available to her until 2 years after she bought it. She wouldn't feel safe without buying a warranty for the used car so she purchased the platinum warranty. Someone at this dealership made a mistake when inputting the information and our warranty never went through. A few weeks after buying the car we had to take it in for repairs. Subaru's mechanic tells us they do not fix cars unless they're Subaru cars. This information wasn't told to us till after we bought the car. They sent us to a different mechanic to get it fixed, they tell us our warranty won't cover the repair. We went down to Subaru and they told us the warranty covers the repair we need and to go back to the mechanic. This went on for 2 years... we spoke to Subaru's managers and nearly every person there over the course of 2 years trying to figure out what's wrong. Finally after sitting them down and demanding they look into the issue, we find out our warranty never went through because someone made a mistake with our information. Subaru admits there was a mistake but they tell us the warranty company were at fault, and the warranty company tells us Subaru is at fault. Regardless of who's fault it was we've been driving around for 15,000 miles and nearly 2 years since we purchased the car and warranty. Subaru tells us those 2 years are still coming out of warranty... despite the warranty not being available to us they're still counting the 2 years and 15,000 miles. When my wife brought up how unfair that is their employees started arguing with her. Basically they were telling her too bad, there's nothing we can do. After this rude behavior we've decided to cancel our warranty and sell the car because we do not want to deal with this dealership anymore. Subaru tell us they will only give us half the money back for the warranty because they count the 2 years since we bought it. We contact the warranty company and they believe we should be entitled to a full refund on the warranty due to the mistake, and because the warranty was only made available to us within the last month. Cancelling a warranty within 60 days after getting it would give a full refund minus some fees. Considering our warranty was only made available to us recently we're well within the 60 days. But the warranty company said they cannot do anything because the cancellation and refund is up to Subaru. Driving around the car for 2 years while there's something wrong with it, has caused serious damage. We tried multiple times to get the car repaired but we were not able to because our warranty didn't exist. Our warranty is fine now but using it will only reduce the amount of money we receive if we cancel it. But the resale value is extremely low thanks to the damage. A full refund on the warranty isn't asking much considering the mistake they made, but Subaru refuses to refund the warranty. They wouldn't even offer to start the warranty from the day they fixed it, meaning we would be out 2 years and 15,000 miles from our warranty. This car is not worth keeping without a full warranty, and after their employees raised their voice at my wife simply because she was expressing her frustration with this warranty issue we no longer wish to deal with their dealership. I highly recommend staying away from this dealership.

Jack

11 de may. de 2015

Here's the full story if you are interested;I bought a Honda Accord 2013 from this dealership on Feb 28, 2015. Even though the car still runs OK, my experience in total wasn't as good.The guys there are great only until you buy a car. Once papers are signed, they things don't go as quick and smooth as you would expect it (interested to know why? The rest of this review would give you enough reasons)..I decided to buy the $2000 USD extended service warranty when I bought my car from this dealership, which is through a third party, which later on I decided to cancel as it made more sense to me to buy an extended service warranty from Honda itself than going though 3rd party hassle. Considering as well that "Fidelity Auto insurance" has the worst online reviews I have ever seen about a company, that equipped me with enough reasons to cancel it.Anyway, March 30, 2015 (30 days after the purchase date), I went by the dealership to cancel, but was advised that it's too late and I would be losing money if I do as it will be already prorated (which I found untrue later on, most probably just so they don't lose their cut).April 28,2015 I contacted "Fidelity" itself, gave them the contract number, and they advised me that if I cancel the contract I'd get 100% refund (Which proves that the answer I got from the dealership 28 days earlier was given to me just to stop me from cancelling it). Accordingly, I went ahead and visited the dealership again to cancel the contract based on my phone call. At that point they had no choice but to cancel it for 100% refund.May 6, 2015 the $2000 never showed up on my car loan (as they are supposed to be paid towards the principal), so I decided to visit the dealership again to figure out why only to figure out that the finance guy "Steve Choi" didn't bother to ask about the bank and PO Box where he should send the check. So another guy helped me pull out the details and leave a note on his desk with the details (as he was off that day).May 9, 2015 Tried emailing a feedback to the manager, but the live chat refused to provide me with the manager's email, so I requested an email back or call back (Which never happened). Next day I decided to send the manager a message through the online messaging system, but still in vain as he never contacted me back.May 11, 2015 the money still didn't show up at the bank, went to the dealership again with the intention of meeting the manager but it seems like all the employees have the same intention of stopping customers from reaching the manager. They all showed some interest in knowing what's going on, the only one who seemed to have genuine interest in helping was Dan Smith. But it doesn't seem like the culture around him helped him to do much. Apart from him, everyone was just passing the bucket to another department/person, with no manager showing up at the end to get involved. After an hour in the dealership, the other finance guy "Dough" recommended that I come back and see Steve the following day.Up to the time of writing this review, no one was able to say for sure when is the bank gonna get the money, nor if there's actually a manager on duty for that dealership or not.-Update:May 12, 2015: (One day after the online review was posted): Jeanna Matsusaka called from Subaru Pacific, to tell me the check will be issued next day and sent to the bank. I was also emailed a copy of the check. May 16, 2015 (20 days from the contract cancellation): Still no money sent to Capital One. And still NO MANAGER was involved so far (Jeanna's email signature didn't have any job title reflecting any managerial position). Still nobody ever apologized about anything or offered to make things right, which again leads me to believe this is the standard level of Customer Service provided in that dealership.One last update: (Found ONE person who cares)After my first review, Mr James Hartzberg (General Manager of Subaru Pacific) replied to my yelp post and expressed that he would like to contact me to make things right. I emailed him and we set up a convenient time for a phone call. During the phone call Mr James was very understanding and admitted things werent handled the way they should.May 21, 2015: the money finally made it to the bank, and on May 22, 2015 the car was detailed and serviced for free as a compensation for the inconvenience I have been through.To sum up, in my opinion, Mr James is the only one who really cares about customers in this dealership, but getting hold of him requires a miracle, as it seems all other employees are doing their absolute best to make sure he doesnt know anything about whats happening with customers. Asking to meet the manager wouldnt get you anywhere, so if things go wrong dont waste your time with anyone in the dealership because no one else cares, Mr James is the way to go (He monitors closely Yelp reviews and replies to customers complains posted here).I would sure like to thank Mr James Hartzberg for listening, genuinely wanting to resolve what his stuff has caused.

Lizardtalks

25 de abr. de 2015

Jin Choi helped us with our Outback and honestly, he made our experience in buying a car easy,relaxed and yes, fun. I loved that he wasn't pushy and never made us feel rushed with any of our decisions and he always kept us informed. I highly recommend the dealership and of course Jin Choi. Thank you Jin, we love our Outback!

The lizard

23 de abr. de 2015

Jin Choi is AWESOME! Buying the car was a very positive experience! I highly recommend buying a car from Jin Choi! Thank you Jin, you rock!

SubaruPacificTorranceLiedHeartless

22 de abr. de 2015

I bought a used car for my 16 year-old son who really earned it by getting 4.0.and they pointed me 2001 Volvo V40 they told me that the car was very safe that they would have their daughter drive it. So because it was for my son I had him test drive the car. He said he noticed that the brake needs to be all the way to the floor when you step on it. Salesman said that's just how it is because it's an older car and it's a Volvo. My son liked it because it was a station wagon. We purchase the car. When I drove off the lot I wanted to see how the car performed then I noticed that the speedometer and the Odometer was not working. I told The salesman about it and they took the car back. They said they took it to AutoNation Volvo Southbay and they had them do a point to point inspection. Three months later we noticed an oil leak and took it to a Volvo specialist. They had to replace the timing belt, front and back cam seal, cam shaft gear, tbelt idler pulley, the bill was $1174. The turn signal light was also only glued on so we had to replace that and that was $95. The sunroof cover just fell off. Signal lights in front lights were not working. I then went to autoNation Volvo Southbay to confirm what Subaru Pacific in Torrance had them service. AutoNation Volvo Southbay only inspected the break light, found ABS module Failure , advised Subaru to replace it but declined repair, Speed sensor was faulty which caused the speedometer and odometer not to work. Again they declined service Subaru declined autoNation Volvo Southbay to fix it because they can do the work them self for less money. It also noted that Multi point inspection not performed. Now another problem with the car which is going to cost me $2005 catalyst system efficiency below threshold, remove and replace power break booster. It does not appear to me that they did a point to point inspection on this car and they did not care about my young son who was driving the car. They only cared about making a sale. Oil was all over the timing belt and the Volvo shop that I took it to Jerry Morris said this did not happen overnight. He said that it was unsafe and this could have cause a fire.I informed them that I was not employed and paid with a credit card. Still they sold me a car with all these problems. I tried to return the car and get my money but they declined and offer to buy it back from me for $1,500. And asked me to trade it in. They sold it to me for $3,500. How could a big business like them do this to an unemployed mom who's rewarding her son who's done good in school buying him his first car. Heartless.:(

Nathan Zaslowsky

14 de abr. de 2015

I have mucho problems getting connected whenever I call Torrance.

Hops

28 de mar. de 2015

I have had my vehicle here three times for the same problem and they have failed to fix it all three times. Furthermore they fail to follow through with the customer service related promises they make. I've had a Toyota, ford, and dodge and none of their service departments function in such an awful manner. Good luck if intend to have your service done here.

ggarcia

6 de mar. de 2015

Initially went in to look at a older wrx, and walked out with a new wrx! Great deal, worked in with my budget and assisted with the acquiring of insurance (previous accident), by myself it would have been twice the cost! Neal is the man! Inna the sales manager was very friendly too! Definitely recommend as I did with my friend! We now both got 2015 wrx!

R

5 de mar. de 2015

I went into the dealership looking for a limited model of BRZ. Dealt with Chris Olsen who arrogantly and condescendingly asked about how I was gonna pay for the car while referring me as a bro. I lost the interest of buying a car from this cocky guy right at this minute. I guess Subaru sales are up by growing over 20% for the past 3 years. The demands are high for Subaru cars, and some salespeople are arrogant since they don't really have to their jobs to sell Subaru's.I am not sure about the other guys, but Chris Olsen was not a professional auto sales person. I wanted to report to Subaru of America so I asked him for a biz card and told me "I am all out of it, bro." I found this site to be able to post my review, and I can let Subaru of America know how arrogant and obnoxious this dealership is.I also didn't like the atmosphere of the dealership. I hear the employees in Subaru shirts using the f-words when talking to the customers, and I see the customer visits are sometimes handled by a car washing boy or whatever s/he does.Fortunately, I ended up buying from a customer respecting dealership for much cheaper and better services. I also got the color I exactly wanted. I insisted on a peculiar color, but Chris Olsen tried to sell me a different one, though I had no further interest in doing business at this dealership.This dealership sort of gave me the image that Subaru dealers were doing well and all arrogant. This almost made me change to buying CPO Lexus IS250 from a Lexus dealership, who has the utmost respect for any types of customers.Any way, don't buy from this dealer, even for a good discount. Take that number to the other Subaru dealer and get it cheaper with better customer service and respect. As you read in a few other reviews, they appear to be unethical and rude. Those compliance violations can be directed at the Subaru Customer Relations. They will reply to you in a day or two. Subaru of America keeps all customer complaints and circulates customer comments in their databases when they receive such, and place these terrible dealers under the improvement program when deemed necessary.

wbeard85

23 de feb. de 2015

The second I walked in I felt comfortable with this friendly staff. We were greeted and helped right away. This is tmy first time buying a car where I didn't feel like i was getting the run around. The service was fast, friendly, fair and I just had an overall wonderful experience.

Jawsh

31 de ene. de 2015

I spent three weeks waiting for a Subaru Outback to come in that met my expectations. Mike promised to beat any and all quotes. I provided a quote from another LA area dealer and the USAA Car Buying Service and he again iterated that he would beat that amount.Once the car came in, we met at the dealership and he claimed that he couldn't find any of the quotes I'd emailed. I brought printed copies which he then said he'd have to clear through the finance team. He came back and said they could only match the most expensive quote. No attempt to even discuss the lower amounts. He then offered to appraise our trade-in. After a long wait, he came back with an amount $2,000 lower than the lowest recommended dealer trade-in amount from Kelley Blue Book. We walked out at that point. It took over two-and-a-half hours to get a mediocre price quote, lowball appraisal, and it was 1 pm on a Thursday. It's 2015. I know what my trade-in is worth in this market and what you paid for your car. Don't promise me something and then go back on it later on. I've shared my experience with all my friends and family. Two of my co-workers were considering Subarus and have sworn off any business with this dealer.Don't waste your time. They have no problem wasting yours.

Joseph Chung

28 de ene. de 2015

My advisor was Sheri Atkins. She was very kind and very welcoming that I felt comfortable and no worries while waiting for my car service done. Only thing I hoped was that they could offer special service for royal customer, such as offer the rent car service in free. My previous advisor Douglas Elliot always offer that kind of service, in addition to perfect service for me.

Zach Gray

8 de dic. de 2014

I bought a used car from them with the engine light off only for it to come on a few days later. While I thought I was just unlucky when I brought it to my mechanic he assured me that the problem had been going on for awhile. The only explanation is that subaru pacific cleared the check engine codes before I came and test drove the car.

LORELIE YUJUICO

21 de oct. de 2014

I decided to go to this dealership even though it's far from my area because I had some disappointing experiences from others. Daniel Smith worked hard in helping me weigh out my options in buying a car according to my needs and financial situation. He was professional, knowledgeable about the product, has great work ethics and best of all, very patient (especially when I was taking forever to make a decision). It was very pleasant working with him and his team. And it's good to know you can still trust people in the car industry biz. In the end, I was happy with my purchase.

rtgcel

18 de oct. de 2014

I had just walked out of a dealership frustrated when I saw the Subaru spot out of the corner of my eye. Then for some reason I remembered seeing Colin Mcrae's WRX blasting down a mountain road over ten years ago. I walked inside and started to look around. Someone at the front asked if I needed any help. I told him I needed a new car and thought the WRX from years ago was cool. We went to look at the new 2015 models and I left to think about it. The next day I came back to see Mike and get the car we looked at. Mike was extremely helpful in the transition to my new car. Honestly I think that if the car dealer I had walked out of beforehand had been just half as professional and knowledgeable as Mike than I would have probably just bought a car from them. If you are in the market for a fast and fun car to drive then I would recommend you go see my friend Mike Barley.

Dale Frank

5 de oct. de 2014

Neal Ryke was very knowledgeable and patient as I deliberated between trim levels and options. He helped me choose options efficiently even where the price was lowered. Alex Dalziel also knows the cars inside out, having worked service and sales. Working with both of them, I had a great experience. I was comfortable running the numbers with Inna, sales manager, and Steve, finance guy, and know, by comparing, that I got an excellent deal.

CG

1 de oct. de 2014

Went in for an oil change on my 2014 Subaru Impreza and was helped by Edward Kline. I was late for my service appointment but Edward said it was no problem. As I purchased my car at an out of state dealer I wasn't sure what my contract covered in terms of maintenance but Edward looked it up for me, explained it to me, and even printed a copy. Since oil changes weren't part of my service contract, Edward provided a price quote (at coupon price) & time estimate. Overall it took about an hour or a little more than that including full inspection of the vehicle & a car wash. This was consistent with the time estimate I was given both by Ed and earlier on the phone. Ed even apologized for the wait as I was leaving! I also overheard him advise another customer about his tires and he seemed really honest as he told the customer to buy the 4th tire wherever he had bought the other 3 (not at the dealership) so that all 4 tires matched. Overall, great experience. Facilities are clean but they could use a bit more seating as you wait for service on a busy Sat. Wasn't an issue for me as I went for a walk for most of the waiting time but i can see that it can be a bit tight.

brhopps

5 de sep. de 2014

Warning. Do not buy a car from the used car department. From the outside everyone seems very laid back and honest but this is really just the first lie you will encounter. My car that was allegedly inspected has been nothing but a compilation of problems that any pre sale inspection would have shown. The even more unfortunate part is the lack of responsibility that the dealership is willing to accept. I would recommend going to any other subaru dealership before subaru pacific.

Adriana H.

25 de jun. de 2014

WE ARE ALL KINGS!!! I am forever a fan of team DARKSIDE !! Let's just start off that this was by far the best decision I've ever had by joining the Subaru family! Had my eye on the forester for a long time and finally got in the process of really considering getting one when boom! In two days I'm driving my brand spanking new 2015 ice metallic subaruuuu! My brother had gone to go get the scoop and was approached by Daniel who answered many questions and took the time to show some of the vehicles before giving his information and letting him know I could stop by whenever and he'd by happy to help. Next day I went down with the idea of it just being just that, an idea, when Daniel being friendly as ever approached my dad and I to make sure we were being helped with, but since he was currently busy with another customer I was introduced to the MAN Alex!! I'm always a little weary of car salesmen really drilling their company's cars and saying whatever they think the customer wants to hear, but Alex really answered all our questions with clear and knowledgeable direct answers about all their cars not just the Forester, giving pros and cons to which model would work best for my personal plans. Having been a mechanic with subaru he knows the highs and possible lows of these cars, so it's reassuring and awesome that there's no need for him to even need to be only working on subarus because the cars are so so reliable! Within half hour he had me test driving the Forester and showing all the cool and modern features of the car, all with a super professional attitude and much patience to someone like me who is daft to car language. After the test drive he sat down with my dad and I and offered some numbers, explaining the prices, introducing us to some others part of the team (Hi Shawn! Hi Steve ! Hi Gustavo!) and being all locals from the area they couldn't have taken better care of me, or made me feel so welcome and excited to be joining this amazing, amazing company. I went home with the information and after a follow up with Alex the next day, I was back at their offices filling out their paperwork getting my subaru! First car by myself under my name, these guys really made something possible and are helping me get my setting in the world with this car! I couldn't thank them more for everything they've done for me!!! Especially Alex and Sean! Not only was the entire process the fastest I've experienced with getting a new car, but their customer care is GOLD having a party for subaru customers every third Thursday of each month with free food (there was tacos being made while I signed all my papers), raffles, open bar, THE WORKS! All in all this company really wants you to be happy and wants to take care of you. I've never felt like I would ever become friends with the people who sold me my car, but I am definitely returning and keeping up with the people of Pacific Subaru, especially Alex, because they are the BEST! It's that simple! Can't wait for all the adventures my forester will take me! :)

Bing

11 de may. de 2014

Special thanks to Alex for helping me getting the new STI launch edition. The transaction was really smooth, was in 8pm, got my car with a hour. It was great experience. Highly recommended.

Jay P.

4 de may. de 2014

Ever since the first time I went to Subaru Pacific, when they were in Hermosa Beach, I was greeted with a laid-back coolness I've never experienced elsewhere at a car dealership. When it was time for my wife to buy a new car, we worked with Carlo Lavarello, and he made it a great experience buying my wife's Crosstrek. When it was time for me to trade in my old car for an Outback, I went back to Carlo and he, once again, made the car buying experience enjoyable. I won't be going to any other dealership!

cloc48

1 de may. de 2014

I bought a 2015 Subaru Forester from Subaru Pacific. Sang Lee was terrific. He explained everything, helped me on some decisions, and was patient with me. He answered all my questions. He explained many of the details of me new car, the items that make the Subaru Forester such a safe car. My overall rating of Sang Lee, and all the people I worked with in the purchase, is 5-STAR. Thanks for a wonderful experience and I love my new car.

rochellesutherland

30 de abr. de 2014

The folks at Pacific Subaru over all are the very best! Edward Kline, the Service Manager is always there to greet us and is always extremely helpful no matter what the situation. George, his main Service Guy is also very friendly and extremely knowledgeable about Subaru cars! They have all been very, helpful and friendly to us any time we have been in to the Dealership! I have a Service Dog and she always gets very excited to get out of the car when we pull into Pacific Subaru. There is Always plenty of the people that are her buds! Thank you for all of your TLC!!Ron, Rochelle & Misty

divermike86

26 de abr. de 2014

Felt no pressure to purchase. Sales staff was very knowledgeable and helpful. Negotiation for final price was easy and painless. Have never had a more pleasurable experience purchasing a vehicle. Would definitly recommend to friends and family members!!

Heather

24 de abr. de 2014

Edward Kline was who I was fortunate enough to interact with during my recent routine maintenance visit. He's a great guy with cheery attitude and he made me feel even more confident that joining the Subaru culture was the right choice. Thanks!

Goldenzrule

24 de abr. de 2014

Brought my 2009 Forrester in for basic maintenance and to take care of a recall issue. Dropped off the car at 8:00 a.m.,and was told by the service manager Edward Kline,that it would take 3-3.5 hours to perform all of the work. Came back at 11:00 a.m. to find my vehicle WASHED and ready for pick-up. The paperwork hadn't even made it to the front desk! That is customer service at it's finest. Kudo's to Ed and his staff. I will be scheduling all of my future services at Subaru Pacific.

JG17316

24 de abr. de 2014

When I decided to start looking for a new car i made a list of 4 possible cars that i would like to check out. Well The Scion Tc I liked at Pacific Subaru was the 1st and last car i had to look at that day. The salesman, Mike Barley was Great. I contacted them through cars.com and he replied promptly and was very nice. We made plans to test drive the car later in the week and since i was driving from almost 2hrs away he kept me up to date as to the cars availability. He answered all my questions and once i drove the car and liked it he help to make the car buying process painless and easy. The whole dealership seems like a quality establishment and i would go through Pacific Subaru for my future car needs provided they have what i am looking for.

Peter Ellie and (Zoe) Adamson

24 de abr. de 2014

Just passed one year for our 2013 WRX STI. In that time we have become friends with all aspects of this Dealership. Tom Dessaint was our understanding and helpful salesman. James the facility leader helped us line up the correct MTB car rack. Doug Elliot with service has been my go to guy for keep things on track and ironing out issuses that needed to be completed. Kevin in Parts helped with the fun extras for the car. The rest of the staff are always friendly and kind. Ellie and I are very happy that Subaru came to Torrance. The facility location was a big selling point for us. George in service was able to take time and listen to me ,so we could figure out our next step needed. Phone calls to us. Needed updates. Est. time for items. Facility is always clean. Reception and check out are very professional. And of course the CAR WASH at the completion is wounderful. Thanks for all the Subaru LOVE. Peter Ellie and (Zoe) Adamson

SRV

23 de abr. de 2014

I had an amazing experience at Subaru Pacific. I was only one year into a lease on a car that was much to small for my family, and Mike was able to get me out two years early and get me into an Outback! Mike is professional and courteous and extremely low pressure. He was a pleasure to work with and I'm looking forward to the rest of my experience with Subaru Pacific since it's been great so far! Everyone there is super nice and I'm also looking forward to my free car washes!

Norm

23 de abr. de 2014

Just three weeks ago, I purchased a 2014 Subaru BRZ from Stephan Roger at Subaru Pacific. He did a great job showing me the key features of this very fun car, explaining the available options, and showing the display car as modified by Crawford Performance. I'd researched the BRZ online, of course, but there's nothing like a test drive to get the feel of a car. When I came back to make the purchase, he and the other staff looked at available stock there, and at other dealerships, and we quickly came to an agreement on the car and the price. I didn't have long to wait, though the dealership is a comfortable place for it. In particular, Stephan arranged a good deal for my old car, and even took the time to teach this longtime automatic driver how to use a stick shift. All in all, an excellent experience and an excellent car!

KarenC

23 de abr. de 2014

Bought a new Outback. My previous car buying experiences have not been a memorable one. The staff here at Subaru Pacific made the process easy and not as painful as I thought. Sang Lee was very patient with me, as we test drove a couple different cars. Kevin McDonnagh helped me see the choices I had and what would work for me. Overall, the experience was good. Look forward to the 3rd Thursdays!

Robert90277

22 de abr. de 2014

Doug Elliot has been my service advisor since I first brought my Outback to Pacific Subaru for service. He is knowledgable, professional, and easy to talk to. The service and repairs I have received have always been excellent. I wish all the businesses I deal with provided the same level of attention and service.

TONY D'

22 de abr. de 2014

Doug E is all ways helpful and informing on all repairs.

My first Subie

22 de abr. de 2014

We visited a total of 5 Subaru dealership before choosing to do business with Subaru Pacific. Thanks to our salesperson Samuel Zinniger for the no-hassle, no-pressure interactions and for sharing his outstanding product knowledge with us. We were treated like friends and the pricing was excellent. Highly recommended.

Steve

22 de abr. de 2014

On my first ever visit to the dealer, I didn't have the best experience. But after buying my new BRZ I worked with Edward Kline about performing some warranty repairs, and he did an excellent job taking care of me. Much appreciated!

Peggy K

21 de abr. de 2014

I bought my Subaru from this dealership in Dec. 2012 and have bringing it in for service since. They have been professional, friendly, and efficient throughout. Doug Elliot always gets me in and out for minor services and arranged for a rental car for the major service. Edward Klein makes sure my car is running well and is cleaner when I get in back than when I brought it in.

Austin N.

12 de abr. de 2014

My Wife and I bought our XV from Carlo. He was great to work with and went above and beyond expectation. He had our exact car located and delivered to the lot before we even signed anything. The whole environment was easy going and the buying experience was pressure free. The only bad thing (And completely UNRELATED to Carlo or Subaru Pacific) was that stupid lady who rear ended us 3 weeks after buying our brand new Crosstrek! D'oh!! Carlo also recommended the body shop across the street, and they did a great job too! Did I mention free carwashes for life at the dealership?!?

Jon & Kate

2 de abr. de 2014

Carlos Lavarello made the entire buying process easy and, dare I say, fun? My girlfriend and I were looking for a new subaru. We shopped online for the lowest price. Carlos was able to give us the lowest price of any of the three dealers that responded to our inquiry. It was below the trucar pricing from the other dealerships. We drove thirty miles to Pacific Subaru because the customer service via phone and email was attentive and straightforward. We'll be driving another thirty miles when we need to get our car services. The dealership is that good!

Bill

1 de abr. de 2014

We had a lot of very particular questions and requirements. They worked with us for days to meet our needs, and were positive the whole time.

Gail now drives a new car

31 de mar. de 2014

The Subaru Impreza has excellent scores on Consumer Reports so I considered buying it. When I finally drove the car, I was amazed. It takes hills just like it drives on a flat street. The Impreza has all the power and maneuverability that I expect in a car. It is very fun to drive. I recommend Carlo Lavarello at this dealership to anyone interested in buying a Subaru. He is a natural salesman - friendly, and understanding when on occasion I said, "No, that's not what I want." He got me a good deal.

Geri and John Shapiro

28 de mar. de 2014

We bought a car for our son at Suburu Pacific from Paul Ginise (Tall Paul). He was great to work with and happy to answer all the questions we had. Paul kept in touch and followed up while we were still considering other vehicles and invited us back for a second look at the Suburu cars. We felt very welcome and comfortable at Pacific Subaru and will recommend it highly to our friends and family.

LB

28 de mar. de 2014

Last week we purchased a 2014 Impreza WRX Ltd. and must give kudos to the entire team at Subaru Pacific. From Shawn Sullivan, General Mgr., Chris Olsen, Sales Mgr., Doug Hoffman, Finance, and our Sales Rep, Alex Daiziel. Alex has a friendly, engaging personality, was professional, extremely knowledgeable, a tech wizard, and answered all of our questions... what a winning combination! Thanks, Alex, for making this purchase such a pleasant experience. For anyone planning on purchasing a Subaru, we highly recommend Alex at Subaru Pacific. You will not be disappointed. Ken says Semper Fi

CMW

27 de mar. de 2014

Our sales advisor, Mike Barley, was terrific. He was friendly, informed and patient and made our car-buying process very pleasant. We will definitely pursue a Subaru and Subaru Pacific when purchasing our next car.

Joseph D.

26 de mar. de 2014

After seeing a Subaru Impreza 5-door hatchback on the road, the next logical step was to test drive the vehicle at a Subaru dealer to see if it drove as well as it looked. Alex Daiziel, a Performance Technician & Product Specialist, took me for a test drive and answered my questions in a very simple and professional manner that made me feel very comfortable behind the wheel; it didn't take long to make a decision on the car and the dealership...Subaru Pacific. It turned out to be the right decision because the "Auto Broker" I've used for the last six (6) vehicles, was not able to beat Subaru Pacific's price. I haven't purchased a vehicle from a dealership for many years and found the personnel at Subaru Pacific to be friendly, knowledgeable, and sincere, which made my experience a venture not to be forgotten.

Jeremy S.

17 de mar. de 2014

So after having a great experience with our 2013 Forester, when it came time for a second vehicle it was definitely going to be a Subaru from Subaru Pacific. This time it was a 2014 XV Crosstrek, and salesman Alex Dalziel was about the best you could wish for. He was friendly and professional, but it was his encyclopedic technical knowledge that put him over the top. Steve Choi in the financing department was similarly great, and his honestly and low pressure approach was much appreciated.

scott

16 de mar. de 2014

Process was very smooth. My salesman Mike Barley was really great. Made the process easy and answered all my questions. Happy owner of new car.

Nga Brunetti

7 de mar. de 2014

Doug Elliot is very helpful,friendly, nice.I am happy!!!!

Subaru brz

6 de mar. de 2014

great buying experience - clean, fast and easy +1 for Eric Conrad

Flavio

5 de mar. de 2014

Sales rep Mike Barley was very helpful, very professional. All process was done easily.

RB IN RB

4 de mar. de 2014

I bought a vehicle at this dealership just recently and the experience was extremely pleasant. The sales staff were very friendly and knowledgeable and all appeared to be sincere in wanting to provide such a good experience, and deal, with a respected reputation and continued relationship in mind. I would highly recommend this dealership to others because of the friendliness and professionalism exhibited during the transaction.

Lyka

31 de ene. de 2014

I had a nice experience at this dealership. Everyone was very welcoming. Earlier that day, I went to a different Subaru dealership, and it took a while for anyone to greet and welcome us. This wasn't the case with Subaru Pacific. As soon as we walked in, our salesman, Paul Ginise, welcomed us. Shawn Sullivan and Steve Choi also helped us a lot especially with financing. Overall, I'm very satisfied with my buying experience here at Subaru Pacific.

Mark & Lori Conrad

25 de ene. de 2014

My car finally gave up the ghost Monday. What to do? Well I had been doing a lot of internet car shopping and some actual test driving, planning for the day when we would buy a new car. Well, why not today! A life long fan of Ford cars was going to take the plunge and go 180 degrees. Subaru just seemed the best fit for my wife's and my approaching new life style change. We just bought a new house in AZ, dirt roads and all, Subaru, that's the car we need. 4wd and great gas mileage and power, you can't beat that. So, where do we buy this perfect car? We're going to Subaru Pacific, on Hawthorne blvd, close to our house in Hermosa Beach. So off we went. Pulled in the parking lot and parked, got out of the car and started to approach the show room, this is where you usually get hit with the first salesman. Nope, clear sailing, walked in looked around a bit. Wow, really, low key? no way! We were welcomed by Paul Ginise. My wife and I immediately felt at ease. Such a difference from other car buying experiences we've had. I just can't thank Paul, Shawn Sullivan and the rest of the guys and gals at Subaru Pacific enough. Doug in finance was really great too! Usually this is the part where my heartburn hits its peak but no, we talked a few things over, squared the deal away. Viola! Done! I'm a little tired but that was because I leave for work at 5:15am and that's when the old Explorer died and a long day started, but thanks to the the folks at Subaru Pacific, the day ended up great! Oh, btw, I drove off in a fresh 2014 Outback, the perfect car for AZ...... SWEET! Thanks to everyone at SuPac! Mark & Lori Conrad, Hermosa Beach, Ca

ArcherGalHere

23 de ene. de 2014

I am 23 years old and just purchased a car from Subaru Pacific. This is the first car that I have researched and picked out by myself. I literally went to every type of car dealership out there so I would have a good feel of the market and what was out there. I saw every car that was within my budget and over it. I finally decided the the Subaru Outback was the car for me. I then I went to 4 other Subaru Dealers and could not make a deal with them. I contacted Subaru Pacific through the internet. Within 30 mins of my email being sent at 7:30 pm, I had a call from Alex Dalziel. I told him what my price point was and what kind of car I was looking for. We made an appointment to meet. Alex had pulled all the cars that would fit within my budget. When I saw a car that I absolutely loved, Alex and his manager Shawn Sullivan worked with me to make it affordable. I really feel I got my monies worth today. I had to wait for a parent to come and cosign for me. Alex and Shawn were understanding and even went and bought me an IN-N-OUT burger while I waited. I never felt pressured by them to hurry up and make a decision. Come to Subaru Pacific and ask for a member of Team Darkside. Alex and his team with take care of you.

Rickster

23 de ene. de 2014

Our experience at Subaru Pacific was fantastic! Our salesman was Alex Dalziel, & we were impressed from the moment he greeted us. He's extremely knowledgeable about Subarus, & was very passionate about showing us the models we were interested in. We never felt pressured from him at any point, nor from Doug Hoffman in the finance department. The purchase of our Forester was the smoothest we have ever experienced at any dealership. We love our vehicle so far, & are glad we joined the Subaru family!

surf n drive

20 de ene. de 2014

The whole process was enjoyable Alex made it really nice he helped mo find what I really wanted he listened I would recommend him I would recommend him highly. The only blemish in the whole experience was the hard sell for the extended warranty and not and not prepared

Douglas Weston

20 de ene. de 2014

I just bought my first Subaru - my first Japanese made car - after a lifetime of buying European cars, mostly Volvos, VWs and BMWs. Mike made it clear he wanted my business. He quoted competitively and followed through. He was punctual, communicative and followed through. He got me the car I wanted and my family is delighted with it. Mike Barley is serious about customer service as well. We are new customers and he has made us feel welcome. No request has been to small or large or undeserving of his attention. Quite unusual in this day and age, especially after the sale. The dealership itself is clean, friendly and professional. I have a feeling several friends and family members will be buying Subarus from Mile Barley and Subaru Pacific this year.

Molly Francis

18 de ene. de 2014

I bought new 2014 Forester Premium from this dealer. Excellent car buying experience from Mike Barley helping to choose right vehicle for my requirement. I got great deal. I love my Forester. Drove 4000 miles including long trips. Good gas mileage . I got highway mileage upto 38MPG with speed less than 70 Miles per hour. Great customer service and loyalty program. Life time car wash free!.

Germann Family

17 de ene. de 2014

This is our second purchase at this dealership. Alex Dalziel stepped in for Mike, or first sales rep as he was busy with another customer. Alex was fantastic. A very young and energetic young man. Knew his Subaru's very well. Took us for a test drive and continually sold the car. When our youngest son needs to buy a car, I would not hesitate to go back to Subaru Pacific and have either sales rep handle the transaction.

scott jones

17 de ene. de 2014

Just bought a brand new 2014 and couldn't be happier ! was looking for a used car and wanting to dump my gas guzzling Sequoia but the thanks to the helpful staff asking all the right questions , I realized to my pleasant surprise due to the 0% and all the bennies with maintenance a new 2014 was GOLDEN !!!! huge Shouts out to the sales guys Paul Ginise, the tech wizard Alex Dalziel, Mike barley and big thanks to their sale manager who walked the extra mile for me and got it done , Shawn Sullivan .... Bought a lot of cars in my day and always felt something wasn't completely 100% , not with this group of guys !!!! i felt that they honestly were looking out for me and wanted me to be truly stoked on my car .... Doug hoffman in finance got my in and out in about 20 mins and I never had to redo a page !!!! :)

George and Peggy Allen

17 de ene. de 2014

Mike Barley the salesman at Pacific Subaru in Torrance was the best salesperson I have ever met. He was courteous and with his NO PRESSURE ATTITUDE he made my wife's and my experience wonderful. I will recommend him to anyone of my friends that want to purchase a new Subaru.

JImmyD

13 de ene. de 2014

Doug Elliot was service advisor. Got email from Subaru announcing Nav upgrade (nice). Made appt., Doug took care of everything on time. they washed my car. Easy. Professional. BTW, bought 2013 Outback from them Mar '13 another excellent experience. thanks!!

Geronimo

13 de ene. de 2014

I recently purchased a 2014 Outback. Love the car! I have to say - I have never been a big fan of car shopping. Carlo Lavarello was my salesman - I really appreciated all the help from him and his colleagues. Great car, and great dealership. Im now a fan of car shopping - here! I traded a BMW X3 after such a negative experience with both the car and the local dealerships (yes - 2 of them) so refreshing to have such great service! THANKS

Larry F.

12 de ene. de 2014

I'm loving my 2014 Subaru Forester Carlo Lavarello helped me buy here at Subaru Pacific in Torrance,CA. Compared to similar SUVs I looked at for several weeks and doing lots of homework, I couldn't be happier with my choice! Carlo made it comfortable for me to make what could have been a stressful decision. The Forester gives me the most visibility when changing lanes, I enjoy the additional inches in width and height , and in my opinion it's a much sharper looking car compared to other SUVs. I'm so glad I included Subaru Pacific in my SUV search.

Juli

11 de ene. de 2014

We returned to the friendliest dealer in town to buy our car. Carlo Lavarello was great in supporting us in finding the right one. After looking for several days and dealing with pushy salesmen at other lots we went back to the nice treatment of Carlo and the other guys at Pacific Subaru. If you want to get a good deal with good people, check it out. We are enjoying our used Honda Pilot

Adelita

10 de ene. de 2014

My husband and I went in the first time just look at their car options. Carlo Lavarello greeted us promptly and asked us if we had any questions, but he did not seem pushy at all. He let us look around bat the display cars without pressuring us to buy which was great. Once we were ready to ask questions about their vehicle options and packages, he answered to the best of his ability. We were impressed that instead of trying to sell us a 2014 Forester, he actually told us it would be in our best interest to go for a used 2012 Forester because we had just started a family and we were both still in school. Carlo was not just trying to make a sale, he actually seemed to care about his customers. I would really recommend this dealer to anyone looking to purchase a vehicle, especially because Subaru's are just great vehicles all around.

Trev

8 de ene. de 2014

Alex and Sang in the Sales Dept, Stu their Manager and their Finance Guys were top notch. From the test drive, no hustling to close the deal, and want to get me in a car that fit me, not upselling me on crap I didn't need. Great work, made it happen and I got a fanstatic new crosstrek, Thank you guys.

kc11

3 de ene. de 2014

I had the pleasure of buying a car from these guys recently. Alex in the sales department was as good as it gets. Not only was he knowledgable but he was fun to talk to and didn't pressure me at all. My experience with Shawn, the manager, and Doug in finance was great as well. I'd highly recommend this dealership to anyone wanting a friendly experience buying a vehicle. They were so good that I honestly can't imagine buying a car from anywhere else. Previous to this experience I'd test driven other cars at other dealerships in the area with the intension of purchasing, but the people were either rude, lacked knowledge of the vehicle, or both. Subaru Pacific won my business when I fully intended on only test driving that day. Highly recommend.

Jessica C.

27 de dic. de 2013

I just bought a 2014 Subaru Impreza from here and I can't tell you how satisfied I was with the shopping experience. Alex Dalziel is definitely the guy to see. He was incredibly honest, straightforward and I felt very comfortable working with him right off the bat. Really great energy and not pushy at all. He just listened to what my concerns were and focused on being as helpful as possible. Another huge plus was that he was extremely knowledgeable about the cars there (having been a Subaru service guy before). I had been car shopping for 3 weeks and I went to ton of different dealerships, and Alex was the only one I've encountered who was both trustworthy AND knowledge. And the dealership was also one of the few places where the energy felt really fun, open and laid-back. After all the shopping, I knew I was ready to buy from Alex and I left feeling 100% confident about my purchase. Highly recommend Alex and Subaru Pacific for anyone looking to buy a Subaru in the LA area.

Scsven

7 de dic. de 2013

Bought a used Xterra that was listed on the internet. Eric did a great job in sales and Shawn was helpful too. I wouldn't hesitate to go back and will recommend them to friends. They are veteran friendly.

Bob B

6 de dic. de 2013

Great experience with Eric Conrad - no pressure, no upselling, just simple and straightforward. Subaru Forester is highly rated wherever you look, and Subaru Pacific is an excellent dealership. I'd looked at every car in my price range, and did a lot of comparison test drives. Subaru won - and the buying experience was really quite low-key, plus I ended up with an exceptional deal on a 2014 Forester.

Richard

6 de dic. de 2013

The only reason I bought my car from this facility was because it was a used car that I had been searching for and was in excellent condition. I also very much appreciated the assistance / salesmanship of Carlo Lavarello. He is the guy to go to. Very friendly, honest and professional. Although I was paying 100% cash, the guys in the finance department and/or other "management team" attempted to insult me and one even hurled a derogatory comment at me because I would not buy their extended warranty. I've been drving since I was 16 and now 61, so that's a lot of car buying in my days. In the end, I got what I wanted but had to endure less than professional attitude even when I was paying 100% cash. So, I would strongly recommend that if you have to come here, that you make certain Carlo is your guy. He was able to smooth some things out that the other guys couldn't. I hope the owner or senior management actually reads these reviews.

Frank

5 de dic. de 2013

In the process of buying a new car,I found what I was looking for at Subaru Pacific. After explained to Alex, the sales guy, that I was waiting for the okay from my credit union to purchase the car, Alex and his staff, did everything they could to work with me to get what I wanted. The car was delivered, my credit union to secured the financing, and I drove away with a car I wanted. You and I both know you can buy a car anywhere. What makes the difference is the people within the building. That said, Subaru Pacific, Alex, and his sales and support team deserve your consideration when you're ready to buy a car. I assure you, you won't be disappointed.

Alex Dalziel, Shawn Sullivan

26 de nov. de 2013

I went into Subaru Pacific and had the absolute best "car buying" experience I've ever had in my life. I usually walk into dealerships with one foot ready to walk out of the door because of the high pressure put on the idea of a sale, but I talked with Alex Dalziel and he was so straightforward and honest that I felt very comfortable telling him what I needed. He took me for a test drive, we came back, and I was ready to lease. He helped me find the car I wanted... Shawn Sullivan, the Sales Manager, was also incredibly helpful and I felt that he went above and beyond to make sure that I could drive away in my new Outback.

Ricardo Casillas

16 de nov. de 2013

Got my dream car and I am so happy thanks Alex Dalziel made me feel like part of the subaru family thank u once again I m so in love with my new WRX couldn't ask for more

EAB

13 de nov. de 2013

We bought our car from Sales Rep. Alex Dalziel. He was a pleasure to work with. We got exactly the car we wanted and we enjoyed the process. Alex and the team at Pacific made it a breeze. They were friendly, accommodating and not pushy. And we are loving our new Outback!

JMac

11 de nov. de 2013

Subaru Pacific is an outstanding dealership! My sales rep, Carlo Lavarello, was extremely helpful, super patient, and highly knowledgeable about the features and functions of thee car I eventually purchased. A very courteous and very "Un-pushy" individual and car shopping/buying experience. The finance department was awesome as well. They worked with me and were able to actually exceed my expectations and payment/interest price! Once again, very patient, courteous and helpful. The lot porter was even friendly and super courteous! Great people here and a great atmosphere to shop or just browse for a car. It is apparent they really care about you as a person, not "making a sale". Subaru Pacific as a dealership is top notch. I have worked for new car dealerships in the past (over 14 years as a technician) and have never experienced a place like this. They really take care of their customers, one look at their lobby/waiting area will show this. They have an event every third Thursday of the month that is unbelievable! Just to say thanks to their customers, that's it. They really take care of us and the night is so much fun. I have free maintenance for the first two years and Subaru Pacific is happy to provide and honor this service! They have contacted me and are scheduling my initial service. Everything has been drama free, hassle free, and way too easy. I am very happy with my purchase, a new 2013 Subaru Crosstrek, and very pleased and pleasantly surprised by the dealership and individuals working here.

Annette

23 de oct. de 2013

My boyfriend bought a car at Subaru Pacific after saying that he would never go thru a dealer again. What changed his mind was how knowledgeable our sales person was there. Alex Dalziel changed our perception about buying from and dealing with dealerships. Alex not only had good sense of what he wanted in a car and he worked very hard in making us feel comfortable and ultimately extremely happy about our purchase and overall experience. Alex did not pressure us and ultimately because of this we felt confident in making our own sound decision. There are alot of dealerships with alot of sales people and inventory, but do yourselves a huge favor and go and see Alex Dalziel at Subaru Pacific on Hawthorne Blvd in Torrance. You will not be disappointed!!!

jk

18 de oct. de 2013

Alex Dalziel at Subaru Pacific was a delight to work with and knows the Subaru prodcuts as well as anyone. Prior to Alex joining the sales team he had worked in service department which provided him the knowledge so he could answer all of my questions about each model, engiine, performance, repairs, service, etc...Trust me, I've got more questions than the average consumer and he handled them all. If you're looking for nice young man who knows the Subaru full product lineup, then Alex is your man. Thanks Alex and Subaru Pacific for providing me good value and hassle free buying experience. Jim

Farmers171

30 de sep. de 2013

It is great experience to purchase my 2014 Forester from Eric Conrad at Torrance SUBARU. He is very professional and helpful. I am very happy to have him assisted.

Fja

7 de sep. de 2013

I bought my car here and brought my car in for the first service. The service people are friendly, professional and completed the service quicky. I live 50 miles south of the dealership and work near them. It takes a little more work on my part to bring my car there, but somfar it has been worth it. Doug did a great job working with my work schedule. Frank Addonizio

Timboe

27 de ago. de 2013

Appreciate all the help of Subaru for helping me choose the car that fits me and my style. The Subaru Legacy 3.6 has the speed and reliability that I expect out of a car. Much thanks and best service from Carlo Lavarello, he was very patient and helpful in finding the car that suits my preference! Subaru Pacific thank you so much!

Parry

23 de ago. de 2013

Had a great experience leasing a Legacy from Eric Conrad at Subaru Pacific. He really went out of his way to get the car/deal we were looking to lease. With the help of Mike Barley, they were able to have the exact car I wanted delivered specifically to Subaru pacific. Subaru pacific also had the best deal of any other Subaru dealership anywhere in the area. This dealership is also one of the best in terms of amenities and design, so it was an awesome and smooth experience all around, no unexpected surprises you might experience at other dealerships! Their third Thursday event was also a really great time and showed the true, fun nature of the Subaru family.

AB

19 de ago. de 2013

Bought my Subaru Outback here and love it. Mike Barely really helped me out and worked with me on matching the best price for what I wantedEven personally retrieved the vehicle from Glendale back to Hawthorne, because that's the only one that matched exactly what I wanted. Thanks!

Cammie L.

15 de ago. de 2013

I had a wonderful experience purchasing a 2013 Crosstrek from Subaru Pacific... especially thanks to MIKE BARLEY!!! From previous car buying experiences with my family, buying cars has always been dreadful. The dealership always tries to play the "bad cop/ good cop" game with the boss-man in the glass office that you can't get to when price negotiations start. Regardless of how you haggle, you always feel cheated. HOWEVER, NOT AT SUBARU PACIFIC. Mike Barley took care of me from the test drive to setting up my bluetooth in the car. I didn't speak to anyone else at the dealership. I love his style. Genuine, attentive, and funny. He gave me the Crosstrek at a great price and I love my car! Thanks Mike!

JessiWRX

14 de ago. de 2013

Carlo Lavarello was a pleasure to work with. I knew exactly which car I wanted and he listened; no attempts to up-sell me, no attempts to talk me into a different (or more easily available) model. They didn't have my 4-door WRX in their inventory, and they had to do a considerable amount of leg-work to get my vehicle from a sister dealership. Yet, despite the number of phone calls that task required, they never made me feel like it was a hassle or an inconvenience; they were truly happy to help. In short, they delivered 100% on everything they promised me. Great experience, great car!

pita82

18 de jul. de 2013

We had a great experience buying from Pacific Subaru. Mike Barley was very friendly and down to earth, as was the entire staff. No one was overly pushy and everyone was eager to go the extra mile to make sure we were happy.

Jose and Cecilia Singson

2 de jul. de 2013

Bought our Subaru Outback 6/20/13. A dream car. All what we have expected. Buying it from Mike Barley made the car more awesome. He was friendly, and professional. He was never pushy. He took time to show us and teach us how all those new gadgets work. He gave us all the time that we needed. He made the whole buying process stress free.

Dan in LA

26 de jun. de 2013

The highlight of my experience at Subaru Pacific was Mike Barley, the salesman who helped me purchase my 2008 Honda Element SC and trade in my 2002 Acura RSX. He was always polite, attentive, and helpful throughout the process. I was able to get what I believe to be a good price on the Element, having to deal with the inevitable haggling with a sales manager, who was fairly pleasant to deal with and agreed to have the rear bumper and a side panel sanded and repainted for a little bit of an increase on the price. Do negotiate on any warranties for used cars as they came down on the price when we nearly decided to forgo a warranty (I got the 3-year warranty). The warranty saleswoman also, I believe, misquoted a discount as being more than it actually was, and got the deductible wrong (but she did honor her first deductible quote when we asserted that she had given us a better quote the first time around). Mike also shuttled me back and forth to work while the Element was in the shop getting sanded and painted; he also told me to call him at any time for sales advice on anything (not just cars). Stand up guy who gave great service, and glad to know him. I just might call him for sales advice in the future =). Very happy with my Honda Element! Thanks Subaru Pacific!

GeorgiaF

24 de jun. de 2013

Catia Amaya was an excellent salesperson: knowledgeable about her product, friendly, not pushy; helpful and just fun. I have to be completely honest, I did not have to haggle over price so that really made my Subaru purchase much more pleasant.

Kerri L.

21 de abr. de 2013

From purchasing my new car to random car washes to my first service for required maintenance, Subaru Pacific has been awesome. Doug Elliot and Edward in the Service Department are absolutely fantastic and the dealership has been amazing from the beginning. Wonderful service - thanks, guys!

Subaru mom

6 de abr. de 2013

The service was very efficient and friendly they took care of my 18 year old and helped him With all the details very impressed!

Stebailey

28 de mar. de 2013

Mike Barley gave a friendly, low pressure experience when I stopped in to check the 2014 Forester. He ran the trade-in numbers quickly and I received a very good deal. The service department was also very efficient when I brought the new vehicle in for its protective coating. I'll return here in the future for my service.

Willie-the-Car-Nut

23 de mar. de 2013

My visit was for the first 3000-mile service for my 2012 Outback. I was extremely impressed by the courtesy & attitude displayed by the service manager & assistants. They were very helpful & patient in answering my questions and concerns. A subsequent e-mail for an invitation to their "3rd Thursday of the Month" celebration parties proved to be a smashing success. Great food & drinks! The loyalty & enthusiasm of Subaru owners I discovered was quite uplifting.

Jmy1982

16 de ene. de 2013

Frank was great to work with. He's patient, helpful, and answered all my questions. I highly recommend working with him. My wife and I visited several dealerships and Frank was the most helpful salesman we met with. Ask for him.