Camper

13 de nov. de 2016

Frank, Lance, and William. These are 3 names to remember when you walk into the dealership. Just pick your model and color.

RMW

13 de nov. de 2016

Just bought a new 2017 Outback. Worked with Vance Walden and Frank Rodriguez and the whole experience was a pleasure. Very professional and knowledgeable, fair and considerate of my time. Highly recommend this dealership to anyone considering a Subaru.

authorofthereview

12 de nov. de 2016

Frank, Lance, and William. These are 3 of 4 names to remember when you walk into the dealership. Just pick your model and color. Sam at the finance department was the cherry on top! They made it one of the most enjoyable experience I had at a car dealership.

Fred the Fireman

12 de nov. de 2016

After a 3-month-long search for the perfect car, including various brand dealerships besides Subaru, our search finally came to an end when we happened upon Subaru Santa Monica, through a chance meeting. The communication was extremely personable from the start. We never felt pressured, but instead, a sense that our needs would be met once we came to a decision. Our salesman, Vance Walden, was very professional, informative, and patient. At each visit to the dealership, Chris Hales, the sales manager, always made a point to personally greet us, face-to-face, and sincerely ask if there was anything he could do to help us purchase the car we wanted, although we initially believed it was out of our reach. And finally, the general manager, Brian Murphy, made it financially possible for us to purchase our original choice from the start: the Subaru Outback Touring model. We are thrilled with our new vehicle and couldn't miss the chance to let others know of our amazing car-buying experience and the "above and beyond" attitude of the team at Subaru Santa Monica.

Dudeman

12 de nov. de 2016

After a 3-month-long search for the perfect car, including various brand dealerships besides Subaru, our search finally came to an end when we happened upon Subaru Santa Monica, through a chance meeting. The communication was extremely personable from the start. We never felt pressured, but instead, a sense that our needs would be met once we came to a decision. Our salesman, Vance Walden, was very professional, informative, and patient. At each visit to the dealership, Chris Hales, the sales manager, always made a point to personally greet us, face-to-face, and sincerely ask if there was anything he could do to help us purchase the car we wanted, although we initially believed it was out of our reach. And finally, the general manager, Brian Murphy, made it financially possible for us to purchase our original choice from the start: the Subaru Outback Touring model. We are thrilled with our new vehicle and couldn't miss the chance to let others know of our amazing car-buying experience and the "above and beyond" attitude of the team at Subaru Santa Monica.

InTheWayBack

10 de nov. de 2016

Jeremie Hobley is the guy you want to see. He is efficient & no nonsense. I was looking for a combination of features that was hard to find and seemed out of my price range. Jeremie found exactly the car I was looking for, worked out the finances and I drove my new car off the lot in about an hour and a half. A quarter of that time was due to my own indecision on how to structure my loan payments. My options were presented to me in a chart that was easy to understand. The entire transaction was friendly with no sales guy pressure. I love my Outback and couldn't be happier with the service at Santa Monica Subaru.

grandma

9 de nov. de 2016

My experience with the LAcarGuy family far exceeded my expectations. When the car I was considering at Toyota could not clear my driveway Dane called the Subaru General Manager to discuss the problem. I was contacted by Steve immediately to set up a meeting. Steve offered me a great deal of time, clear understanding, helpful test-drive and timely follow-up.

alecooo

3 de nov. de 2016

When I walked into the dealership, I was welcomed by Maria. She was very helpful when showing me the Forester which I liked. After much discussion, I decided to order one. When the car was delivered, Maria sat with me and explained the function of every switch and button. I was very happy with the deal I got from Maria and Frank.

Nijhal

2 de nov. de 2016

This review is exclusively for Carlos, awesome salesman! I walked in without my husband, (granted I don't have much experience shopping for cars but i've witnessed a handful of pushy and phony salesman) but Carlos was patient, thorough, never pushy and extremely respectful. Once my husband showed up to talk numbers, he listened to all of our wishes and concerns and was able to help us get a great deal on our new Subaru Crosstrek. Ask for Carlos if you ever visit this dealership. He'll make sure you have a very pleasant experience!

Al

2 de nov. de 2016

It's all about pleasing customers and Chenchen Yu did it! She represents the company with professionalism and knew the unit very well. I would gladly recommend this dealership to friends.

Nijhal

2 de nov. de 2016

This review is exclusively for Carlos, awesome salesman! I walked in without my husband, (granted I don't have much experience shopping for cars but i've witnessed a handful of pushy and phony salesman) but Carlos was patient, thorough, never pushy and extremely respectful. Once my husband showed up to talk numbers, he listened to all of our wishes and concerns and was able to help us get a great deal on our new Subaru Crosstrek. Ask for Carlos if you ever visit this dealership. He'll make sure you have a very pleasant experience!

Albert Castro

31 de oct. de 2016

Dealing with Subaru of Santa Monica and Vance Walden was a surprisingly pleasant experience. It was by far the best experience I have ever had purchasing a vehicle. There were no games or gimmicks. Everything was straightforward and to the point. Vance was extremely professional all throughout our visit. My girlfriend and I felt no pressure or anxiety unlike the vast majority of our experiences with automotive dealerships. Even the hot seat with finance was surprisingly straightforward and minimal up-selling of products was done. It was the fastest visit to a dealership that end with me driving away in a purchased vehicle. This was the first dealership that I visited shopping for this car, and the fair pricing and honest sales approach immediately won me over. I did not leave and try to cross-shop with other dealerships, and that has never happened before. Overall, it was probably the best car dealership experience I've had, and to provide some credibility to this review, this is the 7th car that I have purchased.

James

31 de oct. de 2016

Professional and patient. Never felt pressured to buy. Vance and Frank were great! Definitely recommend!

Audrey

31 de oct. de 2016

Matthew Turney helped me lease my new 2016 CrossTrek. Excellent service, friendly, helpful staff.

Newcarforme

28 de oct. de 2016

All the sales people were very friendly. I was introduced to Maria Cerceda to assist me further and Couldn't have asked for s better sales person

ralph shapiro

28 de oct. de 2016

Our sales person, Chen Chen Yu, made buying this car a fun experience. Her expertise and knowledge assisted us all the way through the process. we will recommend her highly to anyone interested in buying a new car. The dealership and its other personnel were very friendly and helpful.

May

28 de oct. de 2016

Friendly staff. Everyone was willing to help. Maria was my sales associate and she was very pleasant to work with

Thatsprettymath

22 de oct. de 2016

Just got my 2017 STI from Santa Monica Subaru. Vance Walden helped me out, and gave me the best price I could find. I went I knowing what I wanted and he made it happen. No pressure, no back and fourth, just a quick and easy buying experience. would definitely buy another car here from Vance.

Thatsprettymath

22 de oct. de 2016

Just got my 2017 STI from Santa Monica Subaru. Vance Walden helped me out, and gave me the best price I could find. I went I knowing what I wanted and he made it happen. No pressure, no back and fourth, just a quick and easy buying experience. would definitely buy another car here from Vance.

Jack W. Danskin

21 de oct. de 2016

Steve helped me with all specs i required for this purchase! I had quite a few choices with other automobiles and this was my final decision, with no regrets!! Ian now a broad owner of a Outback Limited 3.6! Had a BMW, but no more!! Happyans stress FREE!!!

Matt Kern

20 de oct. de 2016

I loved going to Subaru in Santa Monica, and the service from Vance was incredible. I really enjoyed getting the car and they took great care of us as we were there. And to top it all off the car is perfect!!

carguy10923

19 de oct. de 2016

This is an amazing dealership that I would recommend to anyone. Vance was amazing and I recommend him to everyone. This was an amazing experience for getting my first car, and I got an amazing first car. I couldn't be more happy with the car I got.

afranks23

10 de oct. de 2016

I had such a good experience! Brian, Chris and Vance helped me through everything. I had a million questions and they were very patient and helped me get the right car for the right price. They were professional, friendly, honest and helpful. I can't say enough good things!

ediamond

3 de oct. de 2016

Jeremie sold us our Subaru Outback at Subaru Santa Monica. We made an appointment online to meet with him to discuss different options we were interested in with the Outback. It was easy and convenient. Jeremie was so pleasant and easy to work with. He gave us lots of helpful information and options. He didn't try to "sell" us what we weren't looking for. He make the experience a great one, and I highly recommend him as a salesperson.

ediamond

3 de oct. de 2016

Jeremie sold us our Subaru Outback at Subaru Santa Monica. We made an appointment online to meet with him to discuss different options we were interested in with the Outback. It was easy and convenient. Jeremie was so pleasant and easy to work with. He gave us lots of helpful information and options. He didn't try to "sell" us what we weren't looking for. He make the experience a great one, and I highly recommend him as a salesperson.

310 439 1001

2 de oct. de 2016

So, the first lease I signed (09/04/16) was approved while I was on the dealership floor and I was told specifically that it had been approved. I then received a letter from Chase Bank stating that the vehicle lease was declined because "VALUE OF VEHICLE IS INSUFFICIENT RELATIVE TO REQUESTED LOAN AMOUNT." I called in and spoke with Samantha, who said that the computer showed that I was approved and that I would need to speak to Richard, who did the deal the day I leased the car. I called Richard, my finance person, repeatedly and he gave me about three different explanations for what happened. Clearly I was not ever told the truth at any time. Ultimately, I had to come into your dealership and re-sign another lease. This was done with Arjahn. He told me that there would be absolutely no problem with this lease. On September 29, 2016, I received written notice from my insurance company that the CA DMV records do not match my submission for insurance as I am not the registered owner. I am subject to state fines and suspension of my driving privileges. In addition, as my first payment would be due October 4, 2016 and I have received nothing in terms of an account number or payment information, I called Subaru Motors Finance this morning to make inquiry. I was told that there was nothing whatsoever in their system and as far they know, I have no lease.Further, I have had no less than 4 hard credit inquiries because of all of this, which has negatively impacted my credit. Indeed, there has been a 40 point drop in 25 days. 1 inquiry from your dealership, two from Chase, and one, inexplicably from Good Son SM, LLC. (Who is that ? I have never heard of them and certainly never authorized them to access my credit report.)I have already sold the vehicle I had and have detrimentally relied on your dealership and the representations made. I have lost sleep over all of this, am very upset and have lost time from work. For example, I bill by the hour in my job and lost significant money when I came in to re-sign after waiting and waiting for Arjahn to be available, only then to hear from him that he's the one that has to clean up the messes of everyone else and that they just left my folder on his chair to deal with. Apparently, he failed to properly do so.

happymom

1 de oct. de 2016

I had not purchased a new car since 1982 and was a little apprehensive but Maria Cerceda was wonderful! She was knowledgable and kind and really went the extra mile to ensure that our experience was excellent. And I LOVE my new Suburu Forester.

Hiroyuki M.

1 de oct. de 2016

We were in the market for a Subaru Crosstrek, in a particular color and trim level, without a bunch of extras thrown on. Subaru Santa Monica had what I was looking for. We called them up and spoke to Maria Cerceda who was kind enough to setup an appointment for us to view the car and discuss the details. She also took the time to confirm the vehicle was still available before we made the trip from Santa Clarita. We found Maria to be extremely helpful, courteous, and knowledgable about her product and had a good sense of humor, which I feel is a plus when purchasing a car. I would not hesitate at all to recommend Subaru Santa Monica and more specifically Maria Cerceda to anyone who needs a Subie and doesn't mind having a pleasant experience while going about it. Thank You Maria, we love our new Crosstrek!

subaru2016

29 de sep. de 2016

All the staff from service, sales, and finance were extremely knowledgable and helpful with every step of the process. Buying your first new car is a daunting task but the team at Santa Monica Subaru, specifically William Kaufman, was outstanding in his diligence and efforts to make me feel happy with making such a substantial financial choice. I would highly recommend Santa Monica Subaru and William Kaufman to my friends and family if they are looking to purchase a Subaru!Sincerely,Jason Arkin

psumain

29 de sep. de 2016

Maria Cerceda in sales provided me with excellent service!She took the time and test drove with me the Crosstrek and two different Forester's. She provided me with all the info I needed to make my decision. She was very helpful and patient with me. I did not feel rushed by her..I highly recommend you go see her and see what they have to offer..I ended up leasing a 2017 Forester XT Touring fully loaded..Thanks Maria for helping me find an awesome vehicle and at a great price!I'll be back in 3 years for a new one!

J Guzman

29 de sep. de 2016

Maria Cerceda in sales provided me with excellent service!She took the time and test drove with me the Crosstrek and two different Forester's. She provided me with all the info I needed to make my decision. She was very helpful and patient with me. I did not feel rushed by her..I highly recommend you go see her and see what they have to offer..I ended up leasing a 2017 Forester XT Touring fully loaded..Thanks Maria for helping me find an awesome vehicle and at a great price!I'll be back in 3 years for a new one!

Cobaltsubaru

26 de sep. de 2016

My family has a long history and experience with Subaru. William Kaufman at Subaru Santa Monica exceeded our expectations with his product knowledge and helpfulness through purchase. Congrats William.

Linda Jassim

21 de sep. de 2016

I was treated very well by Chenchen Yu who helped me to lease a Crosstrek. She was very patient. I traded in my car, an Outback. I left my prescription sunglasses in the Outback and she tracked them down. I love my new Crosstrek - Great experience.

bks

19 de sep. de 2016

I shopped for a Forester on line and was answered by five Subaru dealerships, including Santa Monica Subaru. Three stated that they had the specified vehicle in stock. The result was that Santa Monica Subaru really did have the right vehicle, and at a very fair price. Jefferey Marcus and Seth Chadwick were my contacts and both could not have been more helpful. Chad gave a comprehensive tutorial and intelligently answered all my questions. Additional questions after I drove away were readily answered by Seth via his mobile phone.As automobile dealerships go, and I have dealt with several, Santa Monica Subaru is at the top.

Francie

18 de sep. de 2016

Chenchen Yu breaks all notions of stereotypical car sales people. She is 100% knowledgeable and passionate about the product and she DOES NOT PUSH! She holds a firm, open position and delivers her information thoroughly and steadily. Her countenance is one of respect and she offers her expertise on subjects beyond the requirements! (Music transferring and APP introduction!) I am leery of sales people, in general, but I absolutely trust Chen's advice. She facilitated what could have been a rather tedious and tense experience into one of pleasure. I will absolutely recommend her, at the Santa Monica Suburu dealership!

jmar9999

15 de sep. de 2016

I had a very specific model, trim, color and interior that I wanted and I checked out Subaru's and Subaru dealers all over Southern California. It wasn't until I talked to Frank and Maria at the Santa Monica Location that they went above and beyond to get me the exact car I wanted and didn't try to push any additional features that I did not want. When I say above and beyond, I mean they found and brought my car all the way from San Diego for me! Exceptional team and service!!!

H Rose

15 de sep. de 2016

After a frustrating experience at another dealer, It was a huge relief to be given a fair price for the vehicle I actually wanted. William Kaufman was knowledgeable, helpful and didn't pressure me in any way.

Jmar99

15 de sep. de 2016

I had a very specific model, trim, color and interior that I wanted and I checked out Subaru's and Subaru dealers all over Southern California. It wasn't until I talked to Frank and Maria at the Santa Monica Location that they went above and beyond to get me the exact car I wanted and didn't try to push any additional features that I did not want. When I say above and beyond, I mean they found and brought my car all the way from San Diego for me! Exceptional team and service!!!

Karl

12 de sep. de 2016

No pressure sale nicely concluded at Subaru Santa Monica. My salesperson Elin Buskhe was very knowledgable and helpful throughout the process. I shopped at least 6 Subaru dealers and got the best price and best service here.

Sububu

12 de sep. de 2016

The dealership was recently purchased by LA Car Guy, and although they went through some trouble initially, they are making efforts to improve the level of service.LA Car Guy also owns Subaru Pacific. The guys over there are great, and I know that same level of excellence can be extended to Santa Monica Subaru with time.

SherryAnn (Me & My New Subi)

7 de sep. de 2016

It was a joy to work with all the great people at The Santa Monica Subaru. They really were helpful and also so very considerate to my specific situation. I'm grateful for all the help and time they spent to make sure I was happy :) A huge thanks to Santa Monica Subaru for helping my dreams come true!

Subme

5 de sep. de 2016

I love seafood and it was like Jeremie Hobley was grilling up a big sweet fat lobster for me. He was/is quite knowledgeable in his profession. I liked him as a sales person and as a person. (By the way, I was not planning to take a new car home that day, I was just looking)Then Jeremie turned me over to Samantha Mohan, finance manager. She was/is professional, neatly organized and prepared well before I entered her office. I enjoyed my experience at Santa Monica Subaru completely. I give both Jeremie Hobley and Samanta Mohan a 10 plus!!!

G. Champion

3 de sep. de 2016

I can't say enough about this dealership and their exemplary and experienced team.We drove my mothers 2009 Forester out to LA from NY last summer. I was very impressed with their service dept. I decided to upgrade to a 2016 Crosstrek last week and the team at Subaru Santa Monica, Sales Manager Frank, and his knowledgeable and enthusiastic team Seth Chadwick and Maria Cerceda were absolutely outstanding. Soup to nuts...HIGHLY RECOMMEND!!

jorge

3 de sep. de 2016

As usual, my recular maintenance visit for my Subaru Forester was an excellent one. There is usually on time service and always with a smile. This time Glenn Kamoshida, offered the washing service, and when he noticed that the wash not a good one, he brought the car back for a second wash. I usually go por a coffee nearby, But I would suggest to have a small nice waiting area for customers.Overall, an excellent service...and cars.

AKDG

2 de sep. de 2016

Great experience upgrading to my new Forester. Alex Dalziel was very helpful and professional. This is my second car from the same dealer. Very good car selection.

Jenson Crawford

1 de sep. de 2016

We had an great car buying experience at Subaru Santa Monica. Vance Walden did a great job helping us find the right model to fit our needs (something that can haul the scouts to the back country and still look nice for date night), with no pressure or hassle. .Subaru Santa Monica's no haggle price was LOWER than what the online sites said I should be targeting as the purchase price. What a relief not to have to go through that process.Overall: great product, price and people

Mary Schoenbaum

1 de sep. de 2016

I just purchased a Subaru Impreza sportWilliam Kaufman is excellentExtremely knowledgeable, helpful and went out of his way with call backs and followup.Excellent!!

Her

1 de sep. de 2016

I already browsed their website ahead of time so I knew what used car I wanted to come in and see. Chenchen Yu was awesome as well as Sam the finance manager and Reza! While process was easy and I even chose to finance with them instead of my credit union since their rare was competitive.

Jenson Crawford

1 de sep. de 2016

I wouldn't have expected to be typing this phrase, but we had a great car buying experience at Subaru Santa Monica.We were able to find the right model to fit our needs, with no pressure or hassle from the very knowledgable Vance Walden. (Our needs: something that can haul the scouts to the back country and still look nice for date night).It was so nice not to have to haggle over price. I normally use online sites to help me negotiate, but the price that Subaru Santa Monica quoted me was LOWER than what the online sites said I should be targeting. Overall: great product, price and people

David M.

30 de ago. de 2016

This was my first new car buying experience and it couldn't have been less painful. Eric Kaminska was friendly, knowledgeable, patient and very easy going. He helped me track down the exact car I wanted and when the time came, I was in and out quicker than a typical lunch. I would highly recommend Santa Monica Subaru and the sales support of Eric Kominska.

TKM

29 de ago. de 2016

Glenn Kamoshida and the Service Team were outstanding, they even saved me money! Their recommendations helped me prioritize what needed to be done. Thank you!

Yevgeniya

28 de ago. de 2016

I was really impressed with the sales team at the Suburu dealership. Specifically Seth Chadwick, who I felt was one of the most personable and genuine sales people I've dealt with. He was really committed to making sure I was happy --not just with the car, but with my overall experience at that dealership. Even when things did not go according to plan, Seth made it a priority to fix any issues. For example, there was a problem with the detailing of my car, so Seth took time out of his schedule the next day to pick up my car from my house, get it re-detailed, and drop it back off. I really can't ask for better service than that. Also, my CrossTrek is AMAZING. I can't say enough good things about it.

Laura Palmer/sports marketing

24 de ago. de 2016

Jose Reyes, service agent, was extremely professional & knowledgeable about my 60,000 mile maintenance on my 2011 Subaru Tribeca! He was right there to greet me (I had an appointment) & was ready for me with the necessary paperwork & proceeded to explain all to me. He was just an all around good guy who cared that the service I received there was nothing but the best! Upon my retrieval of my car, it was ready, car had been washed & again all paperwork ready for me to sign & my copies too! He went all that was done to my car & covered everything on that list! Amazing attention to detail, which I greatly appreciated! I would highly recommend Santa Monica Subaru to anyone looking to purchase a Subaru or have one serviced here!!Thank you for all the great service....rare in this day & age!!Laura Palmer

Chemacrema

17 de ago. de 2016

Came in to have oil change performed but got a 30k mile service performed that another dealer said was not in my service agreement. Truly gratefull of Santa Monica Subaru.

morony

17 de ago. de 2016

We recently had the 30,000 mile servicing on our Forester and replaced the motor for the air conditioning system. The agent, Alex Anaya,, was very thorough and professional and insured that everything was done properly.

JohnL49

16 de ago. de 2016

We had a deal with these folks on a vehicle, cut a check, had it in the mail and they sold it out from under us.

ddr9889

15 de ago. de 2016

We had an excellent experience at Santa Monica Subaru, and purchased a 2017 Forester. Our agent, Chenchen Yu, was very knowledgeable and did not apply any sales pressure at all. We were very satisfied with the price we were offered and did not have any need to visit another dealership. I recommend this dealer without reservation.

Tanya Lazaris

15 de ago. de 2016

I was very happy with my purchase of a new Subaru Legacy from Santa Monica dealership. Matthew Turney, our salesperson, was a very knowledgeable and attentive helper and consultant guiding me along all steps of the process. He was always ready to accommodate my requests, I am very grateful to him for showing me all the new features and technology of Subaru.

Fitz

13 de ago. de 2016

Leased a Legacy though the wonderful Maz Siam last year. Couldn't have been more helpful.Shelana Philip-guide has kept my car in perfect condition for the last 18 months. Great service, super friendly and nice, nothing is too much trouble for her, and my car is ready early every time.

Alice Mayrina

11 de ago. de 2016

I was very satisfied with the service I received from Subaru of Santa Monica. Everyone was very helpful and so caring, especially Glenn who took care of what I needed done with my car. Thank you.

ellenw

10 de ago. de 2016

Elin Bushke was a dream to work with. Manager, Frank was fair and easy to interact with. Financial gentleman was a delight, also. They all made a difficult task easier and comfortable.

EricL

10 de ago. de 2016

Got my first Subaru here at Subaru Santa Monica. I first contacted the dealership online to inquire about their stock and to schedule a test drive. My case was picked up by Katia Amaya, who contacted me the very next day to follow up on my inquiry. She provided me thorough details in response to my inquiry, and brought me in for a test drive. After some subsequent communications back and forth and further inquiries on my end, I was sold on the car. Katia was most professional and responsive throughout the whole process, and I am thankful to her and the Subaru Santa Monica team for their customer service.

Yonas T

10 de ago. de 2016

For a first time new car buyer, this is the place to go to. The salesperson that I had the privilege to be assisted by was Seth Chadwick. Seth's integrity, commitment, patience, attention, and care for my needs was out of this world. Even though Subaru Santa Monica did not have the car that I wanted, Seth was able to find it from a dealership that was 60 miles away from Subaru Santa Monica. He knew how to explain the whole car buying process precisely and concisely. You can't go wrong with this man; you will get what you want within you budget. Thank you for being so kind, Seth!

Keith Shibata

9 de ago. de 2016

Santa Monica Subaru made my experience buying a brand new Crosstrek a really awesome experience! It was a very "low stress" experience. I had been looking at Crosstreks at other Subaru dealers, and wanted a Silver car. I contacted Veronica and Seth at the internet sales office, and they were able to give me the best price of all of the Subaru dealers. Since the car was not yet delivered, and was 'in transit", Veronica and Seth worked really hard in order to expedite the delivery of a Silver Crosstrek, so I only had to wait a few days. The customer service team, which included Chelsea, always stayed in contact with me to let me know when I can expect the car to arrive, and were really friendly and helpful. While at the dealership, Jeremie was the Salesman that I worked with, and he made the "car-buying" experience really pleasant. He was very friendly, and was very straightforward with me regarding the quoted price for the car, and he was able to give me a very fair price for my "trade-in". Everybody at the dealership was very friendly, and I never felt the pressure involved with buying a new car. I felt as though Jeremie wanted to provide the best experience possible for me in buying my new car.The financial associate named Rich also was very friendly and knowledgeble, and informed me of all of the financial options I had in buying the car, and he answered all of my questions.I hope to drive my Crosstrek for a very long time, but if I had to buy another car, I would definitely come back to Santa Monica Subaru to buy a new car!

Keith S.

8 de ago. de 2016

Santa Monica Subaru made my experience buying a brand new Crosstrek a really awesome experience! It was a very "low stress" experience. I had been looking at Crosstreks at other Subaru dealers, and wanted a Silver car. I contacted Veronica and Seth at the internet sales office, and they were able to give me the best price of all of the Subaru dealers. Since the car was not yet delivered, and was 'in transit", Veronica and Seth worked really hard in order to expedite the delivery of a Silver Crosstrek, so I only had to wait a few days. The customer service team, which included Chelsea, always stayed in contact with me to let me know when I can expect the car to arrive, and were really friendly and helpful. While at the dealership, Jeremie was the Salesman that I worked with, and he made the "car-buying" experience really pleasant. He was very friendly, and was very straightforward with me regarding the quoted price for the car, and he was able to give me a very fair price for my "trade-in". Everybody at the dealership was very friendly, and I never felt the pressure involved with buying a new car. I felt as though Jeremie wanted to provide the best experience possible for me in buying my new car.The financial associate named Rich also was very friendly and knowledgeble, and informed me of all of the financial options I had in buying the car, and he answered all of my questions.I hope to drive my Crosstrek for a very long time, but if I had to buy another car, I would definitely come back to Santa Monica Subaru to buy a new car!

tjohnston402

8 de ago. de 2016

As a first time new car buyer, the whole thought of walking into a dealership was a bit overwhelming. However, the entire team at Subaru in Santa Monica could not have made the entire process any easier. When I went in for a test drive they had the vehicle I was interested in up front and ready to go. Jeremie was extremely knowledgeable about the vehicle, as well as the other options for comparison, and had all the answers to every question I could think of. Samantha made the whole financing process run buttery smooth. The whole car buying experience that I had been dreading turned out to actually be fun and exciting! I got the car of my dreams and after a week the excitement has only increased. Thank you Santa Monica Subaru for the amazing experience, youve earned a customer for life!

Tyler J

8 de ago. de 2016

As a first time new car buyer, the whole thought of walking into a dealership was a bit overwhelming. However, the entire team at Subaru in Santa Monica could not have made the entire process any easier. When I went in for a test drive they had the vehicle I was interested in up front and ready to go. Jeremie was extremely knowledgeable about the vehicle, as well as the other options for comparison, and had all the answers to every question I could think of. Samantha made the whole financing process run buttery smooth. The whole car buying experience that I had been dreading turned out to actually be fun and exciting! I got the car of my dreams and after a week the excitement has only increased. Thank you Santa Monica Subaru for the amazing experience, youve earned a customer for life!

Sherell

6 de ago. de 2016

I wrote an email asking for a very specific car with only the features I requested. I wanted no phone contact and everything in writing prior to going to the dealership. I made this offer to several dealerships and went with the only dealership who could follow directions. There was no big sales pitch. I was shown what I requested when the car became available. I was instructed on the car's features. I was given a very fair price. I told them I was ready to purchase and it was hassle free. My sales person was Seth Chadwick and I would definitely refer my friends.

Gus Beltrame

4 de ago. de 2016

Best customer service Subaru dealership, great people, easy to deal with and were all very friendly and helped me get the best. I'm more than happy to say I purchased my vehicle from Santa Monica Subaru, very nice and clean environment. Couldn't have went to a better dealership!! Easy Process and left with a big smile and the car I wanted!

Casey McCormick

2 de ago. de 2016

Seth Chadwick and the manager Frank are about as good as it gets for customer service. Recently purchased a 2017 Forester here. Customer service won me over as I was also looking at other dealerships. This dealer is head and shoulders above the others from the standpoint of making the customer feel good about the purchase and educating them on purchase terms. Definitely highly recommend them!

Frank L Eichler

31 de jul. de 2016

Just completed my 70,000 mile service at Santa Monica Subaru.Shelana Philip-Guide was my service writer and provided truly excellent service in getting my passenger-side airbag recall free replacement taken care of. Even when there was a broken airbag mount found behind the airbag, she expedited getting a replacement ordered before noon and called to apologize that they would need an extra half day to complete that repair.She also called when the repair inspector found some problems with the front and rear sway bars and the right front axle constant-velocity joint rubber cover, which were safety items that needed to be fixed. She located all the parts and had everything done before noon on the same day!This is truly an excellent Subaru Dealership and everyone went above and beyond to be very helpful and responsive 5-STARS!

Rachel

31 de jul. de 2016

Shelana Philip-Guide was charming, helpful and ON IT!. Was there for straightforward 30,000 mile service. This is a very friendly, courteous dealership. Special shoutout to Carlos for his particularly warm reception of customers..

Sandra Ray

31 de jul. de 2016

I recently purchased a Subaru Outback from Will Kaufman. He said to come back as often as I needed to make up my mind. I took him at his word and he was gracious and patient, even after the third visit. Everyone in the dealership was thoughtful and helpful. We couldn't have asked for a better experience . Will was terrific!

Jordan Lutes

28 de jul. de 2016

Elin Buskhe helped me not only find a new Crosstrek, but got me a better deal than I had even expected to walk out with. I traded in my 2014 Crosstrek for a 2016, and ended up paying less monthly than I had been on my older car for a better model. Elin was friendly, clear, and made for as quick of an experience as I've ever had purchasing a car anywhere. If you visit, definitely ask for Elin

Julie

28 de jul. de 2016

Shenala Philip-guide was super helpful, efficient and gracious. My part needed ordering and I need a follow up visit and I look forward to dealing with her again.

Marcelo

27 de jul. de 2016

I was attended to promptly and courteously by Mr. Jose Reyes. Subaru covered the expense of a rental car until mine was fixed. Car was ready next day-What could improve. The service representative Mr. Reyes was excellent. No complaints about him but the overall experience when coming in to service a vehicle could be improved by: 1) Dealer providing loaner vehicles instead of having to go somewhere else to rent a vehicle2) Having a separate reception/ waiting area for customers who are coming into the service department and not conducting business inside the same area where vehicles are being serviced3) Subaru roadside assistance needs to improve BIG TIME:the waiting time for a Tow (I waited almost 3 hours for the tow truck)

yvzzz

22 de jul. de 2016

I have been searching for a car that fits my long torso and "less than optimal" body proportions for a long time. I ended up at Subaru after a month of frustrations with other brands. All cars nowadays seem built for munchkins, and I would either hit my head on the roof of most cars, or something else would not feel right. If you are the type who suffers in an airplane seat, that's what I feel like in almost all cars these days. I was surprised to find that all Subaru models are quite roomy. The people at Subaru have been really terrific, and that says a lot because I am almost certain that I make a car salesman feel like most of us feel about them! Jeremie Hobley has been incredibly patient and supportive, as were the general manager and everyone else I was in contact with. I went back and forth to the dealership four times over two weeks to decide on the car. It was a pleasure dealing with them.

Steve

21 de jul. de 2016

First time Subaru Buyer and we had a great experience working with Alex Hart! We found the car we wanted to see on line and contacted Alex. When we arrived we meet Alex and he quickly took us on a great test drive. He is very knowledgeable and answered all our questions. He made it clear he did not work on commissions, so there was never any pressure to buy. Getting to the final price as easy. We walked out with our new car in a matter of hours.Not all dealerships are like this place. Highly recommend you check give this place your business.

Dcs

19 de jul. de 2016

Glenn kamoshida from the service dept helped me from start to finish. He made follow ups even after the service. Best guy to deal with. Highly recommended!

dwight

16 de jul. de 2016

Just purchased a brand new 2017 Outback and I couldn't be happier. My salesman was Alexander Hartyl and he was a professional from the start. I put in an offer which was accepted without hassle. Never felt pressured and he answered all of my questions regarding my order from beginning to end. Alex is one of the best salesmen I have ever dealt with. Make sure to give Alex a call if you are in the market for a Subaru.

Santa Monica Lawyer

16 de jul. de 2016

I just bought my second Subaru Outback from Subaru of Santa Monica. I bought and still own my 2007 Outback, which I am keeping for my sons and still runs fantastically and I just purchased a 2016 3.6 (so fast) Outback. Everything about my experience was terrific - particularly Vance, my laidback, no pressure-just-want-to-sell-you-a-car-you're-happy-with sales guy, who worked around my crazy schedule, patiently answered my questions, allowed me to take my time (it took two weeks because of my schedule) and treated me with respect (something that doesn't always happen for women buying cars). Vance was the highlight of the experience. If you want a Subaru, ask for Vance at Subaru of Santa Monica.

iubass

14 de jul. de 2016

The best car buying experience ever ! Vance Walden was completely professional. There was no pressure and we changed colors mid-stream and he was able to come with the Outback we wanted. He helped us in every way and made it totally painless. I will recommend the dealership and Vance in the future.Celia & Bill

Happy Camper

14 de jul. de 2016

Mark Harding and Eric Howard were our principal contacts. After some initial confusion about the availability of an Outback with specific color and equipment, they offered to sell us the car from their first batch of 2017 vehicles at the same negotiated price. They came through ahead of schedule with the perfect car for our needs.

Dr. John McGrail

12 de jul. de 2016

Jose Reyes Took extremely good care of me. It was easy to get an appointment, the work was done in an excellent fashion, and as always I am extremely pleased with the results

Dcs

10 de jul. de 2016

I scouted first before making that puchase and Santa monica subaru offers the best deal in town. Eric howard was the salesman and he was very professional. He will help you to make things happen.

Lixard52

6 de jul. de 2016

Jose was great in diagnosing the issue I was having with my car, as well as making the repairs and getting the car back to me in a timely fashion. The car was ready in a matter of house and Jose was very helpful in explaining the issues I was having, as well as walking me through what everything would cost. In general, Subaru Santa Monica is a great dealership and I go to them for all of my car issues even though my factory warrantee has expired. They just know a lot and are extremely helpful.

ted

1 de jul. de 2016

We were lucky to get Elin as our salesperson here, and we wound up buying a Subaru Outback. She was attentive, had answers to all of our questions and consistently followed up with our questions. And when we got busy she made it easy to come back in to do more test drives and ask more questions. The "One Price" policy was a cause for concern it first; it's odd not being able to negotiate down. But when you look at what we paid, we probably did just as well as we would have had we haggled. She was the best car sales person we'd ever worked with and I highly recommend you seek her our if you go here. Financing gave us a better deal than my own bank. Only issue was the warranty sales process. The finance rep wouldn't take no for an answer, kept returning to it, and when he finally realized I was holding firm, grew annoyed. Other than that it was a good experience

Alejandro de Castro

1 de jul. de 2016

Simply the best experience I have ever had leasing a car. It was a real pleasure working with Vance, and look forward to seeing him again for future cars. Highly recommend Subaru Santa Monica.

Sayn

27 de jun. de 2016

Had a wonderful experience. Vance Walden was great and easy to work with. Rest of the management and the finance department was also very welcoming and easy to work with!

subarufan, cfoerstel

22 de jun. de 2016

Thank you Subaru Santa Monica for the excellent customer service and skilled service maintenance performed on my Subaru Forester. A special heartfelt thank you to Rob Mochizuki for his caring and efficient customer service! Always wonderful to be greeted by Carlos upon arrival. Many thanks for the great service mechanics....my car is running perfectly! Carol Foerstel

Smrtyoz

21 de jun. de 2016

Had the pleasure of meeting Jose Reyes this time at Subaru Santa Monica, he was very friendly and personable, more importantly he called when he said he would, explained things clearly and my car was ready for pickup when expected.

geosmith630

21 de jun. de 2016

We had a fine experience. Our salesperson, Seth Chadwick, spent a great deal of time with us going over the plus and minus of the several models we were considering.

QUEENMAB

19 de jun. de 2016

I dreaded purchasing a car, and establishing a relationship with a new dealership. But, after Esther, Samantha, etc., no more dread! This is my new family! I am grateful for their knowledge and care. Esther help my hand the whole way through - and made the sale, and a loyal customer!.

rbzeidner

18 de jun. de 2016

Regarding my experience with the sales staff, especially our Sales person, Alexander (Alex) Hartyl, the purchase process was a pleasure. Alex did everything to make sure our car was available on the anticipated date, and although I was abroad at the time, made every effort to contact me, and stayed in contact until my return. The "paper" process was simplified and expeditious, and he had all documents ready when I came in to accept delivery. The car was in perfect condition on delivery. I then had some additional products ordered and the car was ready within a day. He then delivered the car to my home exactly when he said he would. Most of all, he did a walk-around before handing me the keys, and found a small defect, which I probably would not have seen for a while, which he promptly showed me, and then committed to have it repaired ASAP. He knew that the defect had probably occurred during application of the Perma-Plate products. He could have very well just left me the car as is was. with the defect to save himself the inconvenience, However, he took the "high road" and brought the car back to the dealer for the minor repair. He then made a second delivery after the car was fixed. That incident really was a demonstration of his honest character. He totally took responsibility for the problem and in getting the car back in perfect shape. He did as good a job as possible in showing and demonstrating the features of the car in the time that was available to me. He was definitely an asset to the company and dealership.

Alan G

18 de jun. de 2016

Edgar Medina provided excellent customer service, the whole process was straightforward and easy. No pushiness and no scam tactics like some other dealers. Definitely recommended

Joyce D

17 de jun. de 2016

My 1999 legacy outback died so I needed a new car. Went to check out the new Subarus at Santa Monica Subaru. Vance Walden helped us, very nice, no high pressure. He kept in touch for a month while I was travelling everytime one came in, and I finally was in town when he called. So now I have my new car!

Bill B

16 de jun. de 2016

We have purchased a Subaru Outback and we had such a wonderful buying experience with Vance Walden. Absolutely no pressure and he was very knowledgeable and straight forward. We changed colors mid-stream and he found the car we wanted. Now we have a great car and some great friends at Subaru Santa Monica.thanks Vance,Bill B

Sambaru

7 de jun. de 2016

Glenn Kamoshida in the service department did a great job of adding on all the extras we wanted with our 2016 Outback. Everyone at Subaru Santa Monica is so nice and low-key. Something we've not experienced before at a car dealership.

David & Kay

4 de jun. de 2016

Very appreciative the manner service advisor Shelana Philip-guide gave to us with our newly purchased Subaru Legacy with personalized attention in overcoming a recall issue and in getting it resolve in a very timely manner prior to us being able taking ownership of it and was highly impress with the courteous, professionalism, and honesty and looking forward to future regular scheduled maintenance work done at the service department.

David

4 de jun. de 2016

My wife and I recently purchased a 2016 Subaru Legacy from Subaru Santa Monica and we were extremely pleased with our buying experience. Our Product Consultant was Elin Buskhe and she was awesome!!! Elin's communication with us throughout the process was excellent and she went out of her way to make our buying experience a great one. I cannot say enough about how well my wife and I were treated, how smoothly the process went, and the absolute excellent overall service that we received from her. We had a remarkable experience from start to finish at Subaru Santa Monica. The Product Consultant who helped us, Elin Buskhe, was exceedingly pleasant and cordial from the first interaction with her. We walked onto the show room but never said that we were looking to buy a new car were just "shopping around." Even with no guarantee of a sale, Elin stuck with us as we looked at different models of Subaru's with different options. She never once pressured us to buy anything and was very experienced about our choice of the Legacy 2.5i limited model and features. Elin communication with us throughout the process was excellent and she went out of her way to make our buying experience a great one. She demonstrated in depth knowledge of the vehicle itself, the manufacturer, and Subaru's history. Buying a car can be frustrating at times, but working with the right people makes the process more pleasant. Having been fortunate enough to have Elin who is very knowledgeable guide us through the process was what made our experience great enough to recommend her in particular and Subaru Santa Monica to others. Financial Manger Iryna Gilbert was great to work with as well. Elin Buskhe spent a lot of time working to make sure we knew and understood all the features, systems, apps, and various buttons of the car before driving it off the lot and that we were happy with everything. She was genuinely concern that we were totally satisfied with the car and service. Elin, in my humble opinion, exemplify what a true sincere salesperson/consultant specialist should be. She is a role model extraordinaire!!!

Alan D

2 de jun. de 2016

Having walked out of numerous high pressure sales environments, Subaru Santa Monica was refreshingly different. Elin was friendly, informative and very flexible with our tight time schedule. From our first visit, to the follow up call to see if we had any questions about our new Crosstrek, Elin continually exceeded our expectations! And Frank was equally pleasant and accommodating. Our best car buying experience in 30 years!!!!

Beastfan

1 de jun. de 2016

Great service, Chelsea Pollack was amazing! Ron in Sales and Sam in the Finance department were just the best to work with. The whole experience was positive and easy. Thank you!

lani32

1 de jun. de 2016

I had a great experience with Elin at Subaru Santa Monica. She was kind, helpful, responsive and knowledgeable. She was vastly different from the previous experience I had at this dealership and I'm glad to see the dealership has improved so drastically.

Beastfan

31 de may. de 2016

I could not be any happier with my new car and with my experience at Suburu Santa Monica. They are the BEST! Easy experience, not at all like I thought it would be. I highly recommend them!

Kat

29 de may. de 2016

We had such a wonderful experience with Elin at Subaru Santa Monica. She was exceedingly kind, helpful, informative and efficient, making the process as easy and pleasant as possible. Her lovely personality and professional attitude put us at ease from the moment we arrived, and at no point did we feel pressured as is so often the case at car dealerships. Elin went out of her way to accommodate us, patiently answered all of our questions, and we can't recommend her highly enough.

Robin Chipko

28 de may. de 2016

Everyone should know what great service person Rob Mochizuki is. From the first minute we walked into the service department Rob was very professional with every detail and assured us he would follow through. A great guy. Thank you Rob

Dlw

26 de may. de 2016

Great experience buying a new car. Vance Walden was very helpful and informative. I knew more about my new car driving off the lot than I ever have with other car dealerships.

Samantha

26 de may. de 2016

Subaru Santa Monica is a great friendly environment. Everyone there is nice, helpful, and knowledgable. I had the privilege of working with Vance Walden and he helped me through every step of the process. I ordered a custom 2016 Subaru Crosstrek with the eyesight package and I am so happy with it! Thank you Vance and Subaru of SM :))

Lu in Santa Monica

26 de may. de 2016

A no-hassle good deal on a very slightly used Crosstrek. It has a bunch of extras and only 200 miles. The best part was dealing with the VERY well informed salesperson Elin Bukshe. I only asked her the non-obvious questions that you don't find answered on the web reviews, and she knew all but one of the answers. (That she got from another person, quickly.) Bravo!

BiancaC

26 de may. de 2016

Vance Walden was the best car salesman I've ever dealt with. No pressure, super helpful, and very informative. He put in the time to get me the car I wanted. And I love the car!

Jeremy J.

25 de may. de 2016

I had a quick and easy new car buying experience at Subaru Santa Monica. My wife and I have not-so-flexible work schedules, and they were happy to accommodate our needs when scheduling the test drive, and when completing the purchase. From start to finish, the experience was enjoyable and without pressure. Finalizing the sale was quick and easy. The finance team was happy to explain the available add-ons and price points in a way that made me feel confident and comfortable in my decisions. All said, I would easily recommend the dealership to others and look forward to coming back for service.

Todd_Allen

20 de may. de 2016

Let me start by saying that I really detest walking into dealerships when I'm shopping for a new car. I really want to thank the staff at Santa Monica Subaru for changing my mind and rewarding my wife and I not just with a great vehicle, but an outstanding experience in shopping and purchasing that car. My wife and I were down to either a Ford Escape, the Subaru Forester, or the Subaru Outback. We had test driven the Escape earlier in the day then went to SaMo Subaru to look at their cars. We met with one of their salespeople, Willy, and started asking questions. Willy was extremely knowledgeable about all of the cars on his lot and informed us of the differences between the two Subaru's that we were considering and the Ford. Never did he disparage the Ford. I never felt pressured. I felt respected and helped. We left the dealership to sleep on it and decided to go with the Forester instead of the other two. When we got to the dealership the next evening Willy had gone for the day but Vance, one of Willy's associates, met with us to answer our final questions. Vance did a great job of walking us through all of the different models of the Forester and their options. He knew every option, feature & benefit and I also never felt pressured. He helped us pick the perfect model and never tried to "up sell" us. Arjan in finance finished the buying process by walking us through all of the various warranty and added options and made recommendations to us that I felt were absolutely honest and never swayed by costs/money. He got us through that part of the deal expeditiously and my wife was able to drive off in her new Forester. I am really appreciative of the experience. I think that the entire attitude of the organization is designed to move away from salespeople working on commission to a team working together to satisfy their clients. Great people. Thank you, All!

Todd Allen

20 de may. de 2016

I worked with both Willy and Vance to buy my wife a new car. I spent 2 hours with Willy on learning about the Subaru cars, differences in models, test driving, et cetera. He knows his stuff and he drives a Subaru Forester himself. My wife and I slept on the decision, then went back to Santa Monica Subaru the next evening. Willy had left for the day but his associate, Vance, led us through the sales process and trained us on the use of the new Forester. Vance knows all of the ins and outs of those cars just like Willy does.Never once did I feel any pressure from anyone at the dealership. I received nothing but friendly and respectful service and my wife and I love the new car.Arjan in finance also did a great job in getting us out the door that evening and walked us through all of the insurance and warranty options.My wife and I are extremely satisfied with the entire experience.Thank you!

Khoffmandavis

19 de may. de 2016

Vance Waldon is amazing. Zero pressure, super informative and very patient. This was my best experience yet getting into a new car. Thank you, Vance!

bamfam

18 de may. de 2016

When you expect the highest quality service and attention to detail GO to Santa Monica Subaru and ask for William Kaufman!! We were escorted through the Subaru line learning all the features and highlights of each model and decided on the 2016 Impreza Limited. It drives like and dream and competitors can't match Subaru's safety, reliability and styling! Just ask William, he knows Subaru and he knows how to listen and help you drive off with the right Subaru to meet your families needs. Call him today!

elizabeth

18 de may. de 2016

The customer service at Subaru Santa Monica was outstanding. Our salesman, William Kaufman, was so incredibly helpful, knowledgeable, professional, and patient (we made three visits to the dealership before finally making the purchase). He never rushed us through the process and was incredibly generous with his time, knowledge, and recommendations. We had narrowed our options down to two cars (one was not a Subaru). Mr. Kaufman's service, attention, and assistance played a big role in the final decision we made.

pbLA

17 de may. de 2016

When you expect the highest quality service and attention to detail GO to Santa Monica Subaru and ask for William Kaufman!! We were escorted through the Subaru line learning all the features and highlights of each model and decided on the 2016 Impreza Limited.It drives like and dream and it's competitors can't match it's safety, reliability and styling! Just ask William, he knows Subaru and he knows how to listen and help you drive off with the right Subaru to meet your families needs. In addition, PRICING IS HASSLE FREE, no hand written quotes, scribbled on paper. You KNOW what the terms are and the price IS right! Call him today!

Mlew

16 de may. de 2016

Vance Walden and Frank Rodriguez at Subaru Santa Monica did an excellent job. First overcoming a recall issue that made extra work for them to find a car, to taking the time to carefully walk my daughter through the ins and outs of the Subaru Legacy that we purchased. The care that was given explaining all of the new technology on the car was outstanding and helped her adapt to the new car quickly. Highly recommend both of them and Subaru Santa Monica.

eyori

15 de may. de 2016

Although Esther Sanabria wasn't the person we dealt with all the online negotiations, she did a great job of helping us. Esther was very helpful and friendly. Extremely helpful with the very lame credit app that kept timing out.

SPFarrar

14 de may. de 2016

I was in the market for a Pre-Owned Toyota 4Runner, and to my surprise I found it (via a web search) at Subaru of Santa Monica. This was the easiest car buying experience I've ever had. I simply contacted them through their website, and Kevin Amaya got back to me quickly. He arranged a test drive, and was able to answer all my questions about the car even though it wasn't a Subaru. I wasn't ready to buy immediately, and he didn't pressure me. When I was ready and returned the next day, I worked with his partner Alex, and got the truck. Their One Price arrangement was stress-free, they gave me a good deal on my trade-in, and they secured good financing, which made it all easy. Honestly, if it wasn't so smooth, I probably wouldn't have gone through with it, but I'm happy (and relived) I did. Ask for Kevin & Alex!

docdchow

10 de may. de 2016

Reza Laleh helped me find the car I wanted and Edgar Medina helped me with the finances. Great team! They made me feel peace of mind getting into a new ride and taking care of my old lease.

shurik2

10 de may. de 2016

I was surprised how those people talking care about customers.My sales person Eline Buskhee was so professional and freanly with me to choose exactly whatever I wanted. No pressure,no chasing which I normally do not like from sails oersons. Thank you.

Luis

6 de may. de 2016

I purchased my car from Subaru Santa Monica and I had a great experience. Esther Sanabria was very helpful in walking me through my big purchase. She stayed all the way until I left the lot with my car, which was way after closing time. Thank you Subaru of Santa Monica. I will definitely return in the future.

Thomas

6 de may. de 2016

Elin was pleasure to work with. She was responsive and available for all questions, in person, and on the phone. She has excellent product knowledge. I had visited other dealerships and did not get the same feeling from their staff. She was the deciding factor in my decision to purchase from Santa Monica.

Julie L

5 de may. de 2016

Vance Walden, my salesperson, was amazing. It was truly a pleasure to purchase a car from him. He was most helpful, honest, gave me a fair and excellent price, and did a lot of research on my behalf. I highly recommend him and this dealershi

Julie Levine

5 de may. de 2016

Vance was amazing. It was truly a pleasure to purchase a car from him. He was most helpful, honest, gave me a fair and excellent price, and did a lot of research on my behalf. I highly recommend him and this dealershi

Love my Subaru

4 de may. de 2016

My first Subaru purchase ever. I love my Subaru Impreza! Thank you Alex for not pressuring me. You made it very easy for me to decide. It was because of you I came back to Santa Monica Subaru to buy my car.

Tom & Lynne

3 de may. de 2016

What a hassle free way to purchase a new car. Matthew Turney, our point of contact there at Subaru of Santa Monica made sure that we got the exact Forester that we wanted at a price that we could afford. The big difference in our dealings with Matthew was that he didn't try and hard sell us a car. We purchased a vehicle from him.

Debbie R.

3 de may. de 2016

I recently bought our family's third Subaru. I could have gone anywhere in LA county, but went right to the new Subaru Dealer in Santa Monica. My sales person, Chenchen Yu was knowledgeable, professional, enthusiastic and great to work with. She answered all my questions, (researching the answers to those she wasn't sure about) and helped me get the car I wanted, equipped exactly the way I wanted it. (No pressure ever. I was totally in control of the pace of the sales cycle.)I recommend both Chenchen and the dealership as the first and last stop you need to make when you are ready to purchase a Subaru. The service department is also great and another reason to bring your business there. You and your Subaru will be very well treated.

bethr13

2 de may. de 2016

Katia and Edgar made purchasing my new Crosstrek super easy and pain free. It was easy to email and call them and when I was ready to purchase they had everything set up and ready by the time a came in.

AJ

1 de may. de 2016

Buying an Outback from Subaru Santa Monica was probably the best car buying experience I have had. No high pressure, no bait and switch. And Maria was both knowledgeable and helpful. Her helpfulness extended to searching the car lot twice to find a car that most closely matched the car I wanted.

car person

30 de abr. de 2016

Recently bought a fully loaded 3.6 FULLY LOADED Outback from Santa Monica Subaru.Recently got the cars 6 month service and had the fortune to work with the personable and efficient Troy Scott.looks like the new owner knows how to provide good service to customers.

SEA

29 de abr. de 2016

Brought my Outback in for services. Troy Scott was my service writer. He did an excellent job. Took the time to explain everything to me and then even helped me later to replace a part. Troy made the whole experience painless.. Thank you!

521540

27 de abr. de 2016

Went here for my new Subaru 2016Had Henry emdenborg helping me throughout the whole experience with him. Made the process completely easy and not frustrating :) lookout for Henry if you want a good deal :)

Jim

27 de abr. de 2016

Great orientation to my new Forester! Henry was very thorough in explaining all features of the car. Look forward to next Subaru transaction. I' very pleased.

drhoerle

21 de abr. de 2016

I've had my 2015 Subaru Outback for just over a year now and thoroughly like it - as my second car - (the first being my 18 year old BMW motorcycle).Had the car in on Tues. 4/19/16 for some routine service and a couple of minor issues. Troy Scott helped me out, gave me a good time estimate for the work to be done, and took care of all my items.Easy- squeasy - the way it should be! Thanks, Doug Hoerle, Marina del Rey

Anna Dorazio

21 de abr. de 2016

We had an outstanding experience at the Subaru Santa Monica!!! The moment we called we were welcomed like the most important customers and it didn't change throughout the whole process! ChenChen Yu even came in on her day off to help us and make our experience perfect! We talked to three other dealers from El Cajon to Carlsbad and were super disappointed! Thank YOU Subaru Santa Monica - especially ChenChen & Ron!!!

joan dunsmuir

20 de abr. de 2016

I received excellent service from Troy Scott - very pleasant, fast service - work was performed in a timely manner

Sue

18 de abr. de 2016

Five words, five stars for Subaru Santa Monica. I went to several places but decided to get my new car at this place, mainly because of the staff here. Elin Buskhe helped me on the first day, she provided a lot of helpful information and alternatives, professional but not pushy. First, I thought Subaru Legacy might be too big for me, so I went to different dealerships, but no one can compare to the experience that I got from Subaru. So, I went back 2 days later to get my car, Elin was not available, but Maria helped me. Maria is also very helpful and professional, polite and friendly. Fred, the manager, is also very friendly and helpful. My 2 encounters with Subaru were very impressive. Good job and keep up your good work.

Mdamplo1

17 de abr. de 2016

Had a great experience. Very easy and quick and Henry taught us a lot and got us a great deal. Very satisfied with our experience.

D.Bucknor

17 de abr. de 2016

Mr. Edgar Medina's customer service was EXCELLENT from the beginning to the end! He was very detailed on answering all the questions we had, returning our calls and explaining all the features of the cars on the lot and during the test drives. Edgar knows his stuff! He really made everything else go really smooth. Mr. Medina really showed us respect and superb quality service! He even came in the next day which was his "off day" to assist us with buying our new car! He went over & beyond to make sure we were taking care of properly! Mr. Edgar Medina SM-Subaru are blessed to have you on their team! Edgar we want to Thank You again & again for being the person that you are, A Great Sales Representative! Thank you for making us feel welcomed at Santa Monica Subaru! My husband & I really appreciate all your help. We wish you health, wealth & prosperity In every area of your life! Best wishes to you & your family Proud 1st owners of a new 2016 Subaru Outback!Congratulations again,Edgar MedinaSubaru Santa MonicaThank you again ??Mr. Edgar MedinaSales & LeasingSubaru Santa Monica1229 Santa Monica BlvdSanta Monica Ca, 90404Cell is BEST 323.445.7314

JanetS

16 de abr. de 2016

Purchasing a new car is not something I look forward to but my experience with Edgar Medina exceeded my expectations. He's very knowledgeable about Subarus and easily answered all my questions. Throughout the process he was very honest and upfront and I never felt pressured. He was extremely patient, attentive and walked me through all the features of the car. The level of care and customer service I received from Edgar is incredibly rare these days. Thanks Edgar!! I would highly recommend you.

Adele12345

14 de abr. de 2016

I LIKE THIS DEALERSHIP BECAUSE HENRY AND EVERYONE ELSE HERE HAS BEEN SO CONSIDERATE AND HELPFUL. Henry was able to provide me (on my many visits) with great support.

Jane

13 de abr. de 2016

Maria is amazing . Truly amazing. This is the best experience I have ever had buying a car. It was smooth, streamlined and easy. I have sent three friends to buy a car form her. She is professional, efficient, friendly and communicative. She's an A PLUS!

Matt

13 de abr. de 2016

I recently bought a Subaru Cross Trek and had a phenomenal experience. This was my first new car purchase and my sales rep., Will Kaufman, made it incredibly simple.

Matt

13 de abr. de 2016

I recently bought a 2016 Subaru CrossTrek from Subaru Santa Monica and had a phenomenal experience. This was my first new car purchase and my sales rep., Will Kaufman, made it incredibly simple.

subarufan

12 de abr. de 2016

I took my car in for a 17,000 service. The process was a piece of cake. the service manager, Rob Mochizuki, was courteous and efficient. The whole process was painless.This is the way it should be.

Elizabeth123

9 de abr. de 2016

Henry was great. Right from the get go he knew exactly what we were looking for and lades us on a crosstrek. He had exceptional product knowledge and really knew what he was talking about. He was very kind and gentle throughout the process and we had a really nice conversation about ucla and other things. Interesting perosonality. I would highly recommend this dealership! Thanks henry!!

Elizabeth123

9 de abr. de 2016

Henry was great. Right from the get go he knew exactly what we were looking for and lades us on a crosstrek. He had exceptional product knowledge and really knew what he was talking about. He was very kind and gentle throughout the process and we had a really nice conversation about ucla and other things. Interesting perosonality. I would highly recommend this dealership! Thanks henry!!

Healing hands 87

9 de abr. de 2016

Both William & Chen Chen are very knowledgable of the vehicle they are selling and seem very genuine in their intentions to guarantee that it is value of the car that I'm investing in. In addition, their emphasis on it beeing one of the safest cars out there really made me feel that I was making one of the best decisions not only for myself but everyone I will be transporting in my new car !!!! I like to have the peace of mind that their are zero landfills where these cars are beeing produced and that they're are conciously looking out for the bigger picture our EARTH!!!!! Thank you guys for making me feel at ease w/ one of the biggest / important purchases in my life !!!!!

Margaret

8 de abr. de 2016

Got everything done quickly. Friendly and thorough!

Trlwd

8 de abr. de 2016

I was impressed with how easy it was to arrange an appointment for my service and the minute I stepped out of my car I was greeted by a very lovely and pleasant Shelana Philip-Guide who took care of me immediately. A couple of hours later I came back and there was my car ready to go, in perfectly fine-tuned condition, which as we all know is extremely important to any Subaru STI owner. Oh and did I mention that the entire service was absolutely FREE!!!! She gave me the invoice for my records with all the things they'd done nicely itemized and a lot of zeroes in the "balance due" line!! Thank you, Shelana Philip-Guide!!!

JBT 123

8 de abr. de 2016

Our car was part of the dangerous airbag recall and it was takings long time to get a replacement I was concerned for our safety as it was dangerous for anyone to sit in the passenger seatPeople have been killed or seriously hurtShelana Philip from the dealership arranged for us to have a replacement vehicle until they could change out the airbag It was thoughtful quick and easy to turn in our car and get the rental and within a week we had a new airbag installed enabling us to be safely driving our Subaru

Emma1993

5 de abr. de 2016

Rob Mochizuki In the service department is my go-to guy for all of my repairs! He is always so kind and courteous, and has saved me loads of money. The quality of the repair is always great on my aging Subaru. Highly recommended!

G Champ

4 de abr. de 2016

Don't usually write reviews, however I think that my service advisor, Rob Mochizuki is exemplary at what he does and I would definitely recommend this dealership to anyone. Rob is someone is someone who knows and understands service and cares about doing right by his customers.

Chrisk

4 de abr. de 2016

This has been one of the most pleasant car buying experiences I've ever had. Henry was great to work with. I would very highly recommend this dealership.

Rashmi Sundareswara

4 de abr. de 2016

Elin at Subaru was great! She was very patient as my husband as I separately test drove 2 cars (so 4 times total). She explained all the features very well and was very knowledgeable as she answered our questions. We felt ZERO pressure - it was such breath of fresh air! We had our 2 kids and our labrador with us which she welcomed inside the dealership. After the purchase, she took a long time to carefully explain every feature and made sure we practiced them before we left! We really were treated very well and I would have no hesitation recommending Elin or Santa Monica Subaru to anyone.

cargirl

4 de abr. de 2016

Excellent help in purchasing my new Subaru Forrester.Chenchen Yu was very helpful in going over all the small details on how the car operates.

happysubaradriver

4 de abr. de 2016

Chen Chen Yu helped me find the car I wanted, helped me through the leasing process, was calm and helpful without the usual "hard sell" tactics at most car dealerships. I called regarding a certain model and she said she had several and when I went there, she actually had the car, not like a couple of other Subaru dealers who told me they had one and lied. After talking to the finance guy, who was wonderful, she showed me how everything on the car worked and even followed up with an email and phone call to make sure I still like the car and did I need anything else. All in all, it was a great experience! I would recommend them highly but ask for Chen Chen or Ron, they're both so helpful.

AG

3 de abr. de 2016

Matt Turney was very knowledgeable and very helpful in the entire process. He fully explained all the details in a careful, customer-oriented manner. He made the process very smooth and I am pleased with my 2016 Outback. Matt is worth talking to if you are considering a car lease or purchase.

Bsmith

3 de abr. de 2016

Henry and the team were very attentive and helpful when purchasing my first car. I dreaded this process for quite some time, largely out of fear of being scammed or not being happy with what I got as I've never gone through this process before. They made it seamless, and I actually left with a deal that other Subaru dealerships couldn't match. Happy my first car buying experience was with these guys! I lucked out.

Mishjnc

3 de abr. de 2016

I had a great experience at this dealership. They are very nice and they gave me a great deal. I went to five other dealers before I went to this dealership and out of all the five dealers they have the lowest price. What I really like the most about them is that they have a hasslefree dealership but they also give the best and lowest price.

markdmarc

1 de abr. de 2016

I couldn't be happier with my experience at Subaru Santa Monic and Vance Walden in specific. Vance made the entire process of getting a new car enjoyable and stress free. He listened to the what I wanted and then found the exact car I was hoping to buy. The car even arrived from the factory 3 weeks early! He stayed in touch throughout the entire process and I couldn't be happier. I would recommend SM Subaru and Vance to all my friends.

Mom

31 de mar. de 2016

I walked into Santa Monica Subaru and had the best experience buying a new car that I have ever had. Chenchen Yu assisted me is the purchase and has followed up on any questions I have had after the purchase was completed

bad luck richard

30 de mar. de 2016

He was a jewel as a salesman, energetic, truthful and thorough. both my wife and i enjoyed learning from him. I am sure he will prosper in this field.

ShirleyE.

30 de mar. de 2016

Vance Walden made a great impression of knowing the CrossTrek. Clearly explained all the bells and whistle in a very relaxed deliverance. Help make the car buying experience easy. Went beyond expectation by assisting me in obtaining an updated insurance card. I appreciate Vance's professionalism, wealth of knowledge of knowing the car and just being pleasant. Thank you Vance!

theresakil

30 de mar. de 2016

Everyone here very friendly, relaxed and happy! I was on the fence about the no-haggle policy, but the price was actually excellent so I'm not complaining. It was just such a pressureless situation that I think I was glad in the end. We came looking for a used car and were on the cusp of buying one when we changed our minds and decided to go with a newthough this had never been proposed by anyone. Our salesperson, Elin, came in on her day off to make sure everything went all right, even though the salespeople do not receive a commission. I had been pestering them for four days, wavering and driving different cars each day, and she was the height of professionalism throughout, always cool and delighted to help in any way she could.

Esther Shilo

29 de mar. de 2016

We had a very good experience at the Santa Monica Subaru car dealership. Vance was helping us the whole and he is awesome, knowledgable and kind. I love that this dealership also because it has fixed prices for their cars and the salespeople do not work on commission. So you never feel pressured in buying. Just getting great info and support. We Love this place!

Gene

28 de mar. de 2016

I would like to thank Troy Scott and his crew at the service department for doing a great job! I brought my Subaru Impreza for its regular service and it was my first time to visit and get it done at Subaru Santa Monica. Troy Scott greeted me with a very pleasant welcome and gathered all of my cars information and noted my questions. I thought I would be waiting for a good 2 hours so I was geared to do just that. In less than an hour, Troy was already there to tell me that my car is ready! Troy patiently explained the details of the service they did on my car and made sure it was simply put and understandable which I truly appreciate. I drove off confident that my car is in perfect condition. Thank you so much Troy for such great service!

newcarJune

26 de mar. de 2016

Will helped me with my Forester purchase with my trade-in - great price and no-stress experience! The dealership has a no-haggle policy and very competitive prices. I paid almost same for my new car that I did for a new Highlander 13 years ago!

Taplins

25 de mar. de 2016

Our sales person, Vance Walden, was thorough and honest. He listened to our concerns and gave us clear and complete answers to all of our questions in a relaxed and positive manner.Great experience!

Marnie

25 de mar. de 2016

I had the privilege of working with Henry Emdenborg, a young, energetic, totally informed, personally engaging and extremely patient and helpful representative. Look for him when you buy your Subaru! He is terrific!!!

robandrae

25 de mar. de 2016

I just leased a new Subaru Impreza Sport from these guys- Great people! They were extremely friendly and helpful without being pushy. I walked in having a few other make/models in mind, but after visiting a few dealerships I ultimately decided to go with Subaru. I learned that lease offers are pretty competitive across a range of vehicles, so my decision came down to personal preference. The decision was also based on the positive experience and the customer service given by Chenchen Yu. I recommend this place highly!

John Farilla

24 de mar. de 2016

Kevin Amaya was very helpful in providing me with the information I needed in regards to the Subaru Legacy that I purchased. I know I bugged him for tons of information and he never hesitated to provide me with any information. My experience was great from start to finish. Thanks again Kevin Amaya for your outstanding service. I will definitely recommend family and friends to Subaru Santa Monica.

June

24 de mar. de 2016

Henry was amazing. He helped us out getting a new forester and I had a blast coming in here. Very happy with my eyesight and features. Will always come back for a car here! Recommending my friends and Henry to them !

Juliehuong

23 de mar. de 2016

I had a great time buying my new forester here! I talked to Henry and he was super nice and helpful. We had a really nice conversation and I would reccomand this dealership to all of my friends in a heartbeat! Thank you so much for putting me into a new forester!

LYURICH

22 de mar. de 2016

This place rules. Edgar Medina was amazing from the minute I walked in for test drive to signing the papers a few days later. Super transparent, worked with me over text to answer questions while I was working (I asked him not to call and he 100% honored that request). He really made the process easier than I thought it could be. Thanks!

Dferguson1987

21 de mar. de 2016

I brought my vehicle in for my first service and they had me in and out of there in a snap. Very good experience overall.

Dr. Franco

19 de mar. de 2016

KatiaAmayaatlacarguy.com is most professional, intelligent and helpful with every decision. She is an asset to SUBARU and a dealership will always be better because of her. Dr. Franco

JamesH

18 de mar. de 2016

Just picked up a 2016 Outback 3.6R and the whole process couldn't have gone smoother! After being quoted a great price (after doing much online research) from Ron Fodrey, I was handed off to Chen Chen Yu who helped me complete the entire purchasing process and answered all my questions. She's also been very supportive with follow-up emails & phone calls. Overall, a good experience with a no-pressure "vibe" from everyone at the dealership.

Roger777

17 de mar. de 2016

Dropped my car off for a routine service visit. Was given a ride back home and was called when the car was ready. Shelana went over everything that was done and explained anything I didn't understand. She is very pleasant and knowledgeable. Efficient operation with no waiting - a great dealership!

Stimeyluv1

16 de mar. de 2016

Our man, Edgar, really hooked it up with our Crosstrek. He worked incredibly hard on finding the right color and trim, with Eyesight, and he made it happen thanks to the support from his manager. In the end, Edgar found the exact car we wanted and was able to get it shipped in from another dealership, and he even went out of his way to store it when we couldn't make it the weekend he managed to get it transferred. And the price? We were really happy to see that our final invoice was incredibly close to the actual price the dealers pay for the car. It was awesome. Can't give Edgar and the team at Subaru Santa Monica enough praise for the way they handled our leasing experience.

DeannaC

16 de mar. de 2016

I think the follow up from companies really say a lot about the people who work there. I received excellent follow up from Seth when I bought my car here recently. I didn't know much about cars, but Seth explained everything to me so that I didn't have any questions afterwards. I just purchased the Subaru Impreza Hatch 2016 and I love my car. Seth made sure that what I bought was what I needed and didn't try to sell me more things that I wouldn't use in my car. My car buying experience was very enjoyable at Subaru Santa Monica.I would recommend Seth to anyone who goes to Subaru Santa Monica!

LE

15 de mar. de 2016

First time Subaru buyer (an Outback). Delighted with the car. Henric Emdenborg was very patient (for several hours), knowledgeable, and helpful in demonstrating all of the features that ultimately led to the car selling itself. Subsequently learned that a friend's 2008 Outback has over 100,000 miles on it, and "never has had a problem"...makes me happy that I made this choice! And I really liked the "One Price" -- no bargaining, discount off MSRP pre-determined -- policy.

mschech

15 de mar. de 2016

Subaru Santa Monica made the first-time car buying experience stress free. They had a massive selection and personalized my choices! Love my new Crosstrek!

LE

14 de mar. de 2016

First time Subaru buyer (an Outback). Delighted with the car. Henric Emdenborg was very patient (for several hours), knowledgeable, and helpful in demonstrating all of the features that ultimately led to the car selling itself. Subsequently learned that a friend's 2008 Outback has over 100,000 miles on it, and "never has had a problem"...makes me happy that I made this choice! And I really liked the "One Price" -- no bargaining, discount off MSRP pre-determined -- policy.

Maria Cerceda

12 de mar. de 2016

Leasing a Subaru turned out to be one of the best decisions i have ever made. Customer Service by Maria Cerceda was great, we were in and out very fast. My Subaru Forester was delivered to my house the next day and the fallow ups have just been great. I highly recommend any Subaru family car:))

Bolejnic

12 de mar. de 2016

Henry was gret with the test drive and getting everything set up. Explanation and info was top notch. Would do business with again. Thank you!

nader lahijani

12 de mar. de 2016

My Grandson had done his research about a great car on the road, we worked with Maria Cerceda and she made the experience of buying/leasing a car so pleasant with wonderful customer service that we would not go any where else for our next cars. You guys are the best:))

JayWalker

11 de mar. de 2016

It took me awhile to select a car, but I am so pleased I selected a Subaru Forester. I was even more selective about which dealership I would purchase the car. I finally decided to go to Santa Monica. Right from the time I walked in until the time I drove away in my car, my experience was an exceptionally pleasant one. My sales rep was Mr. William Kaufman. He answered all my questions, which were quite numerous, without hesitation and in the most pleasant matter. He inform me of all the options available and pointed out the models that were priced lower than others. Imagine, a salesperson helping you save money! When the contract was signed, he went through the owner's manual to acquaint me with the features of the car. He also made sure I was comfortable in the car with the tech features and other aspects of the car handling. He even synced my phone to the car. Mr. Kaufman provided me with his card and invited me to call if I have any questions or concerns. He has called me three times since I purchased the car for follow up. Wonderful service which I greatly appreciate.Buying a car is one thing. Buying a car from a place with great salespeople makes the experience that much better. Overall, I think I made an excellent choice in my car and the dealership.

andrew s

10 de mar. de 2016

They did a great job in finding the car I like and getting it for a good price would come back again

MLangston

9 de mar. de 2016

This is the second time I've brought my car here, and they were just as nice as the first time. I feel like they were very honest and had very fair prices. Shelana Philip-Guide specifically helped me with my car. She was very thorough in her explanation about what was wrong, and was very friendly, and very helpful. This dealership is great!

gbaldridge14

9 de mar. de 2016

I worked with Edgar Medina and he was awesome! He went above and beyond to ensure the whole purchasing process went smoothly. He even picked me up at the CarMax by LAX after I sold my old car and brought me back to Subaru to finalize the paperwork. This was my first time financing a new vehicle and Edgar's transparency was so refreshing. I'd been to a bunch of other dealerships and was getting royally ripped off. Edgar leveled with me from the get-go and I drove away in a beautiful 2016 Subaru Crosstrek. I don't think I would have gotten such an amazing deal if I hadn't gone to Edgar. Thanks man!

iponce

8 de mar. de 2016

i highly recommend this dealer to anyone who is interested in buying a Subaru. i received great customer service from Chenchen and Ron! the really helped me get the car i wanted at a good price.

Jenh

8 de mar. de 2016

Such an amazing team. Very communicative and efficent. Rob has been just the best to work with, and to help coordinate any service needs that come up. Just love the crew there.

justanothercustomer

7 de mar. de 2016

Had issues with head gaskets that took time to fix. Shelana Philip-guide got us a loaner right away and was right on it, well done. The service was expensive but necessary as it was an older car. Thanks.

xcohn

7 de mar. de 2016

Seth at Subaru SM was super gracious and helpful. Even took us for a test drive all the way to our house to make sure our new Forrester would fit in our narrow driveway (it did).Would recommend Seth and the staff to anyone looking for a straight shot.

2015Subaru

6 de mar. de 2016

Our experience at Subaru of Santa Monica was excellent. The person who helped us, Shalana Philip- Guide was very friendly, helpful and professional. We would definitely recommend this dealership, as well as Shalana specifically. Trey and Tracy Schwartz

JustinFury

5 de mar. de 2016

Everyone here is so friendly and very knowledgable. Henry made getting a new Crosstrek a real breeze! I really appreciated how amazingly simple it was!

Subiejeep

5 de mar. de 2016

Just leased a 2016 Impreza from Chenchen Yu. She, as well as the finance manager and the general manager were all very nice, attentive and patient with my questions. It was a busy Saturday afternoon and I felt well attended and was never made to wait for an unacceptable amount of time. Overall it was a pleasant and easy car buying experience and I love my new Impreza!

spot finder

4 de mar. de 2016

We just bought a new Subaru outback from Santa Monica Subaru. Our experience was most pleasant. Our sales person Catherine Santillana was both knowledgeable and courteous, fielding many of my oddball questions during our 3 week wait for delivery. Surprisingly, there was no haggling over the price. They gave me a fair price right off the bat. This is the 5th new car we've purchased and was by far our best experience to date. The entire staff was extremely helpful through the whole process.

Mlangston88

4 de mar. de 2016

Everyone was very nice. Shelana Philip-guide helped me every step of the way, talked me through the issues with my car and gave me accurate pricing. She was very friendly and very helpful.

rossmlevine

3 de mar. de 2016

Buying our new Outback at Santa Monica Subaru was relatively stressless, given their one-price policy. Sure, if you're Donald Trump, you could probably get them to pay for your car, but for the rest of us, it's nice to know what the price is going to be well beforehand instead of ten seconds before you sign your life away. Seth Chadwick and Maria ? were great -- they patiently sat in a panoply of back seats as we deliberated over whether to take home a Crosstrek, Forrester or Outback, and once we decided on the latter, Seth explained all the features from the push-button emergency brake (which we've actually gotten to like) to the hi-tech cruise control (which we're still working up the courage to try). Seth had no qualms about letting us test out the Crosstrek on the 10 Freeway, and has also faithfully responded to numerous text-message questions about headlight options, seat covers (verboten), etc. All in all we are very happy with our experience and our new car, which thankfully has turned out to be an inch or two narrower than our 1920s driveway.

Subaru Samauri

3 de mar. de 2016

Just wanted to thank Troy Scott -- along with his service department colleague Rob -- for making my recent experience at Subaru a pleasant one.My 2014 Forester was part of a pre-ignition problem recall. My appointment was easily set, they took my car right away, and Troy and Rob made sure that any other car service needs were also resolved.Subaru covered my rental during the recall service (2 days), which was much appreciated.Troy wrapped it all up nicely and I'm just waiting for a few parts to come in to address to other issues.Overall, a very good experience.My only complaint? Well, up till recently there was not much of a waiting area to speak of. They've solved that problem by taking over what was previously, I believe, a salesman's office. Kudos for that. Now can you PLEASE provide some real half & half -- instead of phony powdered creamer -- to go with your Keurig-style coffee? And some donuts, too (like my previous dealership) to reward those who bring their car in early.You'd be surprised how far little gestures like that can go :)Otherwise, keep up the good work!

Elaine 1234

2 de mar. de 2016

Buying a car at Subaru Santa Monica, was a very. pleasant, civilized experience due in large measure to Henry, a considerate and competent sales person.

Mel

28 de feb. de 2016

We just bought a new Crosstrek from Vance Walden. Helpful, friendly, straightforward salespeople and staff. Courteous and attentive during our first "just looking" visit, with plenty of info but no pushiness. The dealership has great deals to avoid haggling, which makes for good communication of customer needs vs. wants.

racinjayson1

26 de feb. de 2016

Just had a great experience at Subaru Santa Monica working with Maria Excellent customer service and thanks to her and David for making this a pleasant buying experience Highly recommend asking for Maria if your in the market for a Subaru

Lucky Louise

25 de feb. de 2016

I bought a new CrossTrek from Chenchen Yu. She was straightforward, attentive, and a pleasure to work with. Everyone at the dealership was friendly and helpful.

Linfesty

25 de feb. de 2016

Highly recommend SM Subaru, kind, informative sales staff, no pressure environment. Chin was helpful, showed us several cars and was wonderful. Would buy next Subaru from her.

Maru123

24 de feb. de 2016

Gracias Catherine por ayudarme a comprar mi Forester XT. Me encanta el caro y a sido una de las mejores compras que e hecho. Y gracias por entregarme el caro a mi casa y hacer el proceso muy facil!!

JillG55

22 de feb. de 2016

Because of my salesperson, Edgar Medina, buying a Subaru was an excellent, easy and stress-free experience. I was impressed by how knowledgeable Edgar was and how hard her worked to make the process go as quickly and smoothly as possible. I've bought cars at other dealerships, and have yet to find a single salesperson has polite, helpful and efficient as Edgar Medina. If you're going to Santa Monica Subaru, you would be smart to ask for him!

The_serg

21 de feb. de 2016

Everyone I met at subaru of Santa Monica was amazing, they were all very friendly and helpful when it came to me buying my first new car. I cannot thank Kevin Amaya, and Alex (I can't remember his last name) enough for making this experience possible. I will definitely recommend you guys to any of my friends looking to buy a new car.

Kep1974

21 de feb. de 2016

Vance and the entire sales team at Subaru Santa Monica were very helpful in getting our new car. Their pricing seemed very competitive. The managers demonstrated an interest in the customers and did a good job supporting their sales staff.

Subie

20 de feb. de 2016

It's v good fast and efficient. Though I would appreciate if there's a free bread/donuts or snacks inside while waiting. Otherwise everything went well scheduling was easy and ms Philips was helpful.

Marisa

19 de feb. de 2016

Great service, friendly staff, can't wait to get on the road! Love my new crosstrek and very proud to be part of the Subaru family of Santa Monica!

dasoftparade

17 de feb. de 2016

Chen was very knowledgeable, friendly.Isaiah was extremely knowledgeable, also friendly.Both VERY professional, Excellent people at this dealership.I am very happy with my purchase.

Pammy53

13 de feb. de 2016

The sales agent was excellent, low-key, patient, and informative. I was trying to decide among: Outback, Forrester, Crosstrek, weighing my needs and my family's needs. The agent let me come back, on my schedule, lunch hours, to test drive the cars multiple times. She never imposed her will but let me take my time and was always informative and well-informed.Sales agent and manager were both excellent.Once decided, they found the one I wanted, color, interior. Because of work demands, it still took me days to get to the bank, get back to the dealership, to pick up my car. They were all calm, patient, happy. That's how I felt too. Can't wait to get to know and love my Forrester.

Mr. Mat

12 de feb. de 2016

I brought in my 2013 Subaru Legacy for its 60K servicing. Rob Mochizuki was the service writer and he explained what would be done and quoted me a price. After the service was complete, the mechanic and Rob detected two issues not present when the car arrived. They fixed both issues, at no charge, explaining that they could not let the car leave with more problems than it arrived, and for the reason of my customer loyalty. The price quoted was the price I paid. I find this exceptional and unlike other previous experiences with other dealerships. Thanks to Rob Mochizuki and the Subaru of Santa Monica Service Director!

DJ

11 de feb. de 2016

Consistently has the best prices in the area and better inventory vs other Subaru dealerships.

YYReviewer

8 de feb. de 2016

This Subaru Santa Monica was hassle-free, very knowledgeable, they went above and beyond looking for my EXACT dream car that they spent 2+ hours calling all dealerships. Maria was very attentive while the general managers were calling other dealerships. Maria was also able to get someone to test drive a Subaru to its fullest capacity. I can't say enough outstanding things from Maria, General Mangers - Yes, more than 1 general manager helped us out, and sales department. I can't believe they were able to introduce one-hassle-free-bottom-line-price and I was very, very, very pleased. Thank you, Maria for being a liaison to the general mangers, sales manager, and the finance guy. You were great to work with!

Paul

1 de feb. de 2016

I just purchased a Subaru from Santa Monica dealership and the service was excellent.My special thanks to James (GM) and Vance for being professional from start to finish.

AndyT

30 de ene. de 2016

I just purchased a Legacy from Subaru Santa Monica and had the best car buying experience I've ever had. I had researched what I wanted and how much I wanted to spend through Consumer Reports. So I was armed.... But, I needn't have worried. Vance Walden, the sales representative was expert, personable and totally confident in the quality of his product. There was no pressure to buy. He and his manager worked hard to find exactly the car I wanted, and succeeded admirably. His explanations of the myriad functions of the car were thorough and easy to understand. The purchasing experience itself was made very simple by the new 'one price' policy instituted by the new dealership owners, The LA Car Guy. The final price compared favorably to what Consumer Reports estimated would be an excellent price. And, finally, the finance manager, Arjahn Mamaghan, made the paperwork quick and easy. All in all, I left feeling that this is the way car buying should be.

car_leaser

28 de ene. de 2016

Vance, Frank, and Arjan should serve as a model to other people that work at car dealerships. Frank was very professional and kind in the way he treated my family when I came over. He got me a reasonable deal and left me a very, very satisfied customer. I cannot overstate the fact that every car salesale man should be like Frank -- I really appreciated the way he worked with me and when I want to purchase or lease my next car it will certainly be through Frank.Vance explained everything to me about the car, about the financing, and was overall a very compassionate and nice guy. Also he has a good sense of humor. It was nice to see him laughing with my 75 year old grandfather. I got the impression that he was a very good man.Arjan was the guy that I did all the paperwork with. I was being really annoying and neurotic about signing a bunch of papers but he was calm and patient enough to clearly explain things to me (several times over infact). He made the experience of signing papers and reviewing contracts as pleasant, quick, and simple as I could imagine. Even though this isnt the closest dealership to my house, I will certainly be returning here to service my car and get my next car (if it is indeed a subaru).I could not imagine a better experience buying a car -- I highly recommend working with this dealership.

Car girl.julie332

25 de ene. de 2016

When I came in Seth was busy,the 2nd time. He was so polite and courteous;he didn't want us to wait, so he introduced Chenchen. She answered all my questions and then some! Very patient and I even came back to ask more.... Still patient and kind!

CorwinClaw

24 de ene. de 2016

Loved purchasing my new Impreza through Vance and Willie. Extremely helpful and really nice guys! Answered all my questions and helped me find exactly what I needed. Thank you Vance, thank you Willie, and thank you Subaru!

Susan Arlington

20 de ene. de 2016

Chen was wonderful and very patient as I purchased my 2016 Crosstrek, on 1/14/16. I did not plan on buying said vehicle so soon, but Chen was instrumental in my spontaneous purchase. I love the Crosstrek! Thank you!

shirleymsacks

19 de ene. de 2016

I really liked my salesperson, Chenchen Yu. She was intelligent and capable. She went out of her way to even come to my home after and help me set up something with the car. I did not appreciate the hard sell to sell for extra insurance for dent sand lost keys etc. I did not want it and vehement said so, but the salesperson wouldn't give up and eventually I bought into it. But I have since cancelled this. This left a bad taste in my mouth as I did not want the insurance. This hard sell is not worthy of Suburu. This is my 3rd Suburu from the same dealership.

satisfiedcustomer

14 de ene. de 2016

Subaru SM really helped me to work out a deal, and assisted me until really late on New Years Eve to get a deal done. Receptionist, Sales, Management, and Finance members were great and I appreciated their effort.

JB

14 de ene. de 2016

Researched and asked advice before visiting Subaru Santa Monica. Knew it was either an Outback or Forester, because my northern California friends who live in the country recommended them highly. Everyone at Subaru Santa Monica was very courteous and knowledgeable, but it was Chen who guided me through my first new car purchase. Thank you Chen. I ended up with a 2016 Forester, and I couldn't be happier. She patiently helped me sift through the inventory, until I found the right package for me, with a price even my mother approved. I appreciate Chen's straight talk, backed by a thorough understanding of the automobile, and how they apply to my life/work situation.Thank you Subaru Santa Monica, and thank you Chen. Five stars, A+, no question. - jb

Shawn A.

9 de ene. de 2016

After trying to connect with a few other nearby Subaru dealers, I picked up the phone called the Sales Manager, Ron, made a request for a exact model. To my surprise and opposite of my experience with other dealerships, he was able to find the exact model and answer all of my questions. The next morning we met at the dealership, he put me in touch with the awesome young product consultant, Seth Chadwick, who assisted in closing the deal. We agreed on the price quickly as the offer was completely in line with what I had hoped for based on my research. I drove the car off the lot that same afternoon. Very happy with my Outback selection and I'd go back to this dealer for my next Subaru!

Linsey H

3 de ene. de 2016

After visiting four dealers and emailing several others, we purchased a car from Santa Monica Subaru. We worked with Vance and had a great experience. We really appreciated the "One Price" on all the cars, which eliminated the need to go back and forth on the price of the car. It also allowed us to make an immediate decision on each car whether it fit within our budget or not. And the "One Price" beat the best quotes we received from other dealers. In fact, I sent another dealer a link to a car on Santa Monica Subaru's website, and the other dealer would not match the One Price from Santa Monica Subaru. The MSRP on the car from the other dealer was only TWO dollars more than the MSRP of the car at Santa Monica Subaru. The only difference between the two cars was the color (one was white and the other was silver). The other dealer's "best price" was $1,000 more than the One Price at Santa Monica Subaru. We spent a lot of time looking for the right car at the right price, and we found it at Santa Monica Subaru. We could have saved a lot of time by starting at Santa Monica Subaru. If you're in the market for a Subaru, I would highly recommend meeting with Vance at Santa Monica Subaru.

HappyCustomer

3 de ene. de 2016

Excellent customer service. Willie kaufman made purchasing a new subaru a great experience. I would highly recommend this dealership when looking to buy a new subaru.

BSue

29 de dic. de 2015

We bought our 2015 Subaru Forester here in November 2014 & have never had anything but Excellent Service at Santa Monica Subaru. We have driven it a lot as it is the favorite of the family so it has been in several times for service. Rob Mochizuki in the Service Dept has helped us the past couple of times. He has always been courteous & quick to process our car when we arrive at our appointment time. The car is always completed in the estimated amount of time so we can plan our day's activities. This is the only car dealer I have ever enjoyed coming to for everything!

Sandy19

27 de dic. de 2015

I had an excellent experience , Katia Amaya was knowledgeable and had patience explaining the ins and outs of the new Impreza which I bought at your dealership. I will recommed this dealership to my friends.

christy811

27 de dic. de 2015

I brought in my Impreza to have a flat tire replaced and make sure everything was in order with the change in tires being it is an all wheel drive. Troy Scott made sure the service was accomplished at the time of our appointment by handling the matter himself while many of the employees happened to be at the company Holiday party. I appreciated not only getting the problem taken care of right away but also making sure the costs were fair and covered under my Warranty. I felt I was in safe hands. Thank you, Troy and Santa Monica Subaru. I appreciated the attentive service and quality of performance.

Lisa S

23 de dic. de 2015

Rob Mochizuki At Subaru Santa Monice was friendly and professional when he checked us in. The car was ready in the time frame he gave us. The only problem was at the end when I was trying to pick up my car. It took way too long for the guy to find my car, they should really know which area the cars are being parked when they are done servicing them.

PalisadesMOM

17 de dic. de 2015

They took my car in at the scheduled time, and completed the work on time, with no problems. The Outback is my favorite car. and I am so happy that I can get it serviced so close to home.

Glenn C

14 de dic. de 2015

I'll be honest, I was not considering a Subaru when car shopping this past black Friday weekend. But salesman Todd Shak helped sway me into being a proud first time Forester owner. His superb expertise made sure I knew the ins and outs of the car brand. He also showed me great patience by helping me decide on a model that was right for me. I could tell he wanted me to get more bang for the buck on a deal that he knew i would be very happy with. Overall, Todd was a really down to earth type of guy who made my car buying experience both easy and pleasurable but lastly, convinced me that I've made the right choice when shopping for a new car. Thanks again Todd!

Frix57

4 de dic. de 2015

I had a great experience buying my car from Todd Shak At Subaru of Santa Monica. Todd gave me plenty of "no pressure" time to test drive the 4 cyl vs 6 cyl Outback and helped me decide on what options were best for me. When the car arrived he spent a couple hours with me teaching me how to find and operate all the car's features and took me on a test drive to make sure I was okay. I also think I got the best price of any dealership possible.

Elena Z

22 de nov. de 2015

It's the third time I lease Subaru Impreza from this dealership. Excellent service from the moment you enter the dealership till the moment you leave with the competed deal. Special thank you to the manager, Ron Foundrey and sales associate Chenchen Yu, who made this process impeccable

Francis

26 de mar. de 2015

Subaru of Santa Monica is great. The staff was extremely friendly and helpful. They made leasing a brand new 2015 Impreza easy. Ask for Todd, he's a pretty cool guy; he's a car guy and knows his stuff. If you're looking to buy or lease, come here because the staff is awesome. I'm happy to finally be a part of the Subaru family!

Jorge

16 de mar. de 2015

I brought my Subaru Forester for its first maintenance service. I booked on line, they were waiting for me. The service was fast, efficient, and courteous. I'm very happy for the service. About the shopping service, I have mixed feelings. In my first visit, in the evening of a working day, the guy was just too tired to make the minimum interest in the customer. However, the manager that night was quite helpful. On my second visit, there was this guy, Miguel Lopez, who was very interested in doing business, without being pushing, who was of great help. About the premises, I think they need an urgent revamp. Subaru merits a better showroom.

Richard and Mimi from Alhambra

17 de feb. de 2015

Bought a 2013 Crosstrek XV in June of 2013 for my wife for all her kindness and actions! I use to sell cars back when I was younger and so feel I know a bit about all the things that dealers and salesmen have to go thru to close a deal... and I mean PRESSURE! Not the case at Santa Monica Subaru. I had priced a few models on the internet a few days before going in to the dealer.... and we had allowed Wondries Ford the 1st shot at selling us an Escape as all of our 4 cars were Ford's and all had been purchased from Wondries either new or used over the last 20 years. All of our service work had been done by Wondries also. Would you say I'm loyal? BUT, Wondries, just couldn't, or wouldn't, give us the trade-in value we needed and wouldn't get close to the monthly we could afford. Santa Monica Subaru took their time with us, let us test drive Outback's, Forester' s, and Crosstrek's to our hearts content! When we finally settled on the car we wanted and were deep into final figures I mentioned that the reason we had picked Santa Monica Subaru was how many cars in stock I had looked at online....so, without being asked, our salesman checked and got us even more off the sticker because of online pricing!!! This actually cost him commission! We got the car we wanted, in the color my wife loved, for at least $20 less per month, and for less total months financing (48 instead of 60) and at an interest rate neither Ford nor my credit union could match! All completely painless and with no high pressure, wow, what a dealership. I should add that we live in Alhambra, so this was a drive and there are closer Subaru dealers to us. And did I mention we got free service for the first 24000 or 24 months? Their service dept has been nothing but easy to deal with, though really, we have had no problems with the car and just took it there for the oil changes and inspections.

Lisa

28 de ene. de 2015

Bought a new 2015 forester. Great experience with Edgar! The most genuine sales guy ever! Edgar , Kelly the financial guy and Charlie the manager worked with our budget and got us everything we wanted !!!! Thx to all of you !

SubaruSteve

13 de ene. de 2015

My bar was low given that they are in Santa Monica, but, as it would turn out, despite their dumpy-looking badly-in-need-of-a-reno facilities, they are pretty awesome. I factory ordered my car; they were helpful, honored the quoted price, and didn't use any hard-sell tactics. I didn't expect a good experience at *any* auto dealer, frankly, but I got one here. Highly recommended if you are in the market for a Subie.

Dr Yo-Yo

30 de dic. de 2014

My wife and I were in discussions with Subaru in Glendale, Long Beach, Riverside and SM. We returned in the end to the SM one because they gave us the best value, customer service and were closer to us. Maz went above and beyond for all my wife's unique requests that the car would have re: options, colors etc.

William Wolfe

1 de dic. de 2014

Dealing with Matthew Turney to buy my new vehicle was pleasant. I was not ready to pick up the new car when it arrived, as I was waiting to sell my previous vehicle and use some of that money for the down payment. Matthew was very accommodating and patient in allowing me a couple extra weeks to sell my old car before completing the sale and picking up the new one. This part of my experience was very positive. When it came time to sign the sales contract, however, there were some events that made that final part of the transaction a little less enjoyable. The man with whom I signed the contract, Tim, informed me that I would not have to contact my credit union through whom I was getting my loan for the balance of the vehicle. I had given Matthew the pre-approval letter from my credit union, which, I assume he passed on to Tim. Tim also failed to give me my copy of the contract once signed. I suppose that is as much my fault for not thinking of it -- except that I assumed the other paperwork he did hand to me included the contract. I did visit my credit union the next day to finalize the loan and take care of a couple of other details re: the new car loan and found that the paperwork had not been sent to the credit union. As my credit union rep and I pursued the matter, we found that there was a third, intermediary company called "cuddle" through whom the dealership was arranging my loan. I'm not sure how that really was supposed to work, but Tim had assured me that their dealership had a direct communication with my credit union and never mentioned any third party being involved. The name "cuddle" was never mentioned. My credit union rep told me that certain benefits they could offer me on the loan were not available if the dealership went through this "cuddle" company, so we called Tim from the credit union to find out what was going on. In that phone conversation, Tim became impatient and belligerent toward the credit union rep -- even hanging up on her at one point. He did call back and apologized to her and to me later that evening, but his manner on the phone was very unprofessional and rude, making the end of my purchase experience somewhat less than pleasant. In the end, Tim did forward the appropriate documents directly to my credit union, per my request.

spsfman

6 de nov. de 2014

I bought a new Forester from Santa Monica Subaru and it was a very pleasant experience. Kevin and Tim were great, answered my questions, took me on a long test drive. A got a very fair price, and no high pressure for extras. The atmosphere was much friendlier than I expected it would be. I'm very happy!

cute

30 de oct. de 2014

I bought my Subaru from Santa Monica Subaru. My salesman was Kevin Reiter. I am very satisfied with both..

Mongo

28 de oct. de 2014

Very happy with my Subaru from Santa Monica Subaru. My Salesman Kevin Reiter made the entire process easy. I have recommended both to my friends and family.

LA Steve

28 de oct. de 2014

Just purchased a new 2015 Outback. Subies are great cars (we've had 5) and this one may be our favorite. A terrific vehicle. SM Subaru made buying easy. I did most of the work over the internet and finalized via phone. They went the extra mile for us, getting the exact features and color we wanted without the long wait of a new factory order. Our salesman was Maz Siam and he took care of us like we were royalty. Plus he's a genuinely nice guy. I highly recommend the car, the dealer, and Maz.

heed

27 de oct. de 2014

The purchase of my Subaru from Santa Monica Subaru could not have been easier. My salesman Kevin Reiter was very professional and helpful. All in all a good experience.

Mightymite

27 de oct. de 2014

I bought my Subaru from Santa Monica Subaru.. Very happy.. My salesman was Kevin Reiter.. GOOD GUY! I am a happy Subaru owner.

lakestreet

26 de oct. de 2014

I bought a Subaru from Santa Monica Subaru. Kevin Reiter was my salesman. I am very satisfied.

Go Giants!

25 de oct. de 2014

I bought my Subaru WRX a while ago...LOVE IT!!!!! Kevin Reiter was my salesman.. Great guy.He took good care of me. Santa Monica Subaru was a pleasure to deal with.

Cedar

24 de oct. de 2014

I recently purchased a Subaru Forester from Santa Monica Subaru. My salesman was Kevin Reiter, He was knowledgeable, helpful and professional...The vehicle is great! I will recommend Santa Monica Subaru and the salesman Kevin to friends and family.

Caren Ann Plesser

9 de oct. de 2014

I had an amazing experience working with Kevin on the lease of my car. He was very knowledgable and attentive and it made the whole process actually a joy. I would definitely recommend working with Kevin if you are interested in getting a Subaru!

awesome experience

8 de oct. de 2014

After my 2001 Lexus took a nose dive I decided I wanted something new and exciting, so I went to Santa Monica Subaru and had the best experience ever. First I was greeted by a very happy and outgoing salesman named Tim. He helped me through the entire process and helped me find a subaru that fit me and my family. I would highly recommend Tim and this dealership to anyone looking for a new or pre owned car. Thank You

Brianasmiles

8 de oct. de 2014

The goal of buying my new car was to do as much as I could over the internet. I didnt want to be at the dealership at all. This was my first solo purchase as an adult, So all I heard was alot of horror stories of what I was to deal with. SO !!! after placing a request on cars.com, I was called immediately and the voice on the other end of the phone was not what I expected. I was figuring some old guy with no manners was going to vomit cliches to me. I was so wrong. I got the internet sales guy named Tim !!!! He put me at ease right away but reassuring me that he would back up everything he said by email. Needless to say I got my Subaru the following Saturday and everything went as planned. I am definitely reffering anyone that needs a new Subaru to Tim. Thanks so much !!!!

Happy car buyer

8 de oct. de 2014

I would like to start off by saying this place has the best salesman ever!!! I purchased a new crosstrek from Santa Monica Subaru and the man that made it all work out for me was Tim Coonce. I cannot say enough good things about Tim, he was so friendly, thorough, patient and knowledgable that he made the entire car purchasing experience a breeze. I would definitley go back and purchase a car from him again, in fact I have already referred him to a few friends.

Thomas G

5 de oct. de 2014

This was my first time experience purchasing the car over emails, well at least most of the process was done online. Todd the internet manager helped out by finding the right Outback we were looking for, he had it brought to their office and had it prepped and ready all in one day. we were in and out in less than 2 hours. I'd definitely recommend Santa Monica Subaru and Todd Shak for their great services.

NewSubieFan

10 de sep. de 2014

I was doing an exhaustive search for a well maintained and conditioned pre owned Subaru. This is not an easy task. Most people keep their Subies for a long time or they are outdoors people that thrash them and just replace them. I went to 4 other dealerships before landing at Santa Monica Subaru. They only had two vehicles that were available. Both were Outbacks. One was a 2013 Limited and a 2011 limited. These cars were immacualte and looked as if they had only been driven a few hundred miles. Since my budget was set I preffered the 2011. I tried to find something wrong with it as I did the others. But to my surprise I even liked the price. Tim was the salesman who helped me to make my decision on the 2011. I would refer even my family members here for a transparent and hassle free purchasing experience.

Ann

16 de jun. de 2014

We bought our Subaru Outback in '03 and currently still get our service done here. Russell Adams helped us and couldn't have been happier with the process. He was extremely helpful and knowledgeable, and made it easy for us. Excellent follow up with the service department as well. Happy Subaru customers!

Gdub

26 de feb. de 2014

Michael and Ronnie were super nice guys to work with, a real pleasure. did my battery and a few other checks i needed and was out of there in a flash. waiting room is fine and got asked various times if i'm being helped. even cashier was really friendly and they had my car back around asap. and didn't even mention the car wash- was an actual great job, unlike usual you get her and there (spray water around and give it back to you wet). walked away happy, didn't waste much time. thanks guys!

Briangoo

10 de dic. de 2013

Stood around for quite some time and there were no sales people to be found. Walked up to the desk and waited till the only salesperson I saw was off of his cell phone. Asked if i could test drive a BRZ and was told that i couldn't - that people who buy them want zero miles on them. I was told to try Toyota down the street and drive a similar model (FRS) and to come back if still wanted one because they have a lot in stock. I asked if he was kidding. Walked right out and will never be back.Plan on talking my business to Sherman Oaks.

Gdub

12 de sep. de 2013

Great to be using SM Subaru again for service on my Outback. Dan is great and I think he's been there a few years now, so good to see a familiar face having not been back for few years. Hung on the couch in lobby (low on sugar in coffee bar) and basically was in and out quickly. Also, I really appreciate when everything is finished that they go over everything I asked about in the beginning, without having to remind them. Well done, I'll be back soon for oil change.

Richard

14 de ago. de 2012

My wife and I bought an 2013 Outback this past weekend and had an exceptional shopping experience. Russell Adams helped us find the right car and took really good care of us from start to finish. He was super attentive to our needs and was very detailed when going over the features of the car. He even helped us set up our bluetooth! We ended up driving off the lot with the perfect car and really look forward to working with him in the future. If I could give them a 10 star rating I would. Thanks Russell!

All Wheel Junkie

1 de abr. de 2012

I like the fact that the dealer is small and has an experienced staff with very good people skills. They are not pushy and they spent a lot of time with me before and after the car purchase.

Julie

29 de mar. de 2012

Extremely bad customer service. Upon arrival you don't get greeted, you have to hunt down a sales man which is rare for a car dealership. They give you attitude, won't work with you and when calling back to follow up or negotiate they tell you to stop calling or they'll bump the price up. What kind of business is that? Car dealerships should at least try to work with you or nicely tell you no, not treat you like that. So if you're looking to buy a car, fair warning, do not go here.

dfidel

28 de mar. de 2012

Bad service from the sales men and General Manager. We tried working out a deal and asked if the sales men could ask the manager if he was willing to take our offer. He just simply said no i dont want to ask and thats final. He was very unproffesional. The next day we called back to the general manger and he said he didnt have to sell us the car and to stop calling or he would just keep raising the price. Think twice before you go deal with unproffesional people.