Laura Snell

18 de nov. de 2021

I rarely write reviews, but I was compelled to share about the excellent service we received here today. We went in for an oil change, tire rotation, and wellness check after driving our Forester across the country. The lounge was clean and comfortable (the complimentary hot chocolate was delicious!). Erica was kind and communicative, and I appreciated her sending me text updates and even following up several hours after I left. My dog was with me, and another wonderful worker gave her a "Chewbaru Outbark" chew toy! Highly recommend!

Dave Z

1 de sep. de 2020

Friendly staff!

Mary Macal

29 de ago. de 2020

Friendly, fast, clean..

Roger Spain

22 de jun. de 2021

It's hard to imagine a more convenient and pleasurable buying experience than the one I had at Subaru of Sherman Oaks. The service that Emma provided was simply superb. She handled my purchase from order to delivery and went above and beyond in all respects. She was friendly, courteous, and professional every step of the way. Upon delivery of my CrossTrek, she not only got all the paperwork handled in a timely and efficient manner but also spent a great deal of time "introducing" me to my new Subaru by patiently explaining (in detail) the various features and functions associated with the vehicle. I really appreciated this. She didn't simply close the deal and rush me out the door. She took the time to make sure I knew what I needed to know and that I was happy. Taking the time and making the effort ... Those two things mean a lot to me, and Emma did both. My thanks and kudos to Eugene in finance as well. He too was friendly, courteous, professional, and helpful in taking care of that side of things. Buying a new vehicle is stressful (for me, anyway), but Emma and Eugene went a long way in helping to alleviate that stress and not exacerbate it. Again, I'm very pleased with my new Subaru and with the service provided by the kind folks at Subaru of Sherman Oaks. Thank you!

Pitties and a STI

12 de sep. de 2020

I bought two Subarus here at Sherman Oaks Subaru. The sales went great. The process of the paperwork went smooth and I was happy with the finance manager. I just said no to the add-ons. I give the sale department 4 stars. I'll give the parts department 5 stars. Randy is great with his customers. As for the service department I give NO stars what so ever! First, I discovered an oil leak from a bad hose on my new 2017 WRX with less than 1,500 miles. I took it in for service and had to wait two days for it to be fixed but it wasn't fixed. They said it'll be another five days before it would be fixed. I was able to drive my new car after 9 days. This is not the reason why I am rating the service department 0 stars. I am rating the department 0 stars because of the way they treated my car. First of all, when they washed my car they didn't use soap and just wiped it down with a dirty chamois. Now, there are deep swirl marks. Secondly, there were drops of soda in the interior my car. I don't drink sodas. I have a dash cam connected to my car. I found out that how they respected my car. They didn't respect it at all. The porter hit a heavy piece of equipment when he was pulling out of the service bay. What really got me angry was that a porter took my car for a joy ride and used it for a taxi service to drop off his buddy. I think twice before going to have my car serviced there and if I did it wouldn't leave my sight and I would skip the car wash.