LoveSub

9 de jun. de 2016

I was in the market for an Outback and was looking for great deals in the area. I've had service done with Suburban Subaru so I checked out their inventory.Rick Morris, who's relatively new there, was the sales person who handled my inquiry. They had great deals going on during the Memorial Day weekend. His honesty and assistance convinced me that I wanted to get my car here. After we sealed the deal, Rick walked me through the features and called me later to make sure I was happy with my car (and I am!). Definitely would buy from him and Suburban Subaru again.

Ichun

8 de jun. de 2016

First of all when I sent a RFQ through online, Mr. Brett Jognson promptly replied me. After few email's communication, I stopped by the office and meet the sales- Leon Potts. He is very nice, polite and friendly to all our questions.

Tracy

1 de jun. de 2016

After driving a Subaru rental on vacation, we were impressed enough to consider replacing my 9 year-old car with a new Subaru. But we were nervous about being pressured while weighing our options. Not to worry! Leon Potts was very good at answering questions and highlighting the benefits of Subaru ownership without being too pushy. The paperwork and delivery process were done on my lunch-hour- it could not have been easier.

Bill1963

30 de may. de 2016

My salesman, Rick Moore, was friendly and personable. I didn't feel a high-pressured sales pitch, which I like. I left a Toyota dealership because of the high pressure tactics. I did my homework on line, so I knew what vehicle I wanted. I was able to get a good price on my trade in and was able to get a new Outback 3 days after I walked in the first time.

Girish

29 de may. de 2016

Subaru makes very quality vehicles, my choice is forester with eye sight. suburban Subaru staff is very professional in handling customer. Michael Guido is very knowledgeable person, who helped me in making the best choice.

BG27

17 de may. de 2016

Mike Guido was awesome and knowledgeable, and represented the Subaru brand very well. Got me in and out the same day and I live my new vehicle.

Jordan

16 de may. de 2016

I have been purchasing cars for nearly 30 years. I have the purchase of my 2016 Subaru outback was probably the poorest car purchase experience that I have ever had.1)The Finance discussion felt more like a high pressure timeshare condo sales pitch. We were repeatedly offered multiple Maintenance & Warranty Options even though we continually stated we did not want any. It took over an hour to escape the sales office after declining the extras.2)After this ordeal, we were told that our name had been spelled incorrectly on the documents, so we had to wait for new ones to be printed and sign all over again.3)A week or so after the purchase I was called by the finance manager letting me know that we had missed several places that required my signature. This was yet another error and he asked me to drive in to the dealership to re-sign. 4)The finance manager did end up sending a driver to my home to sign the documents which I appreciated. However, the driver then notified me of yet another error with the title. Apparently the wrong lien holder address was placed on the title and I will need to mail it back to the dealership so that a new/corrected title can be sent.5) upon receiving the incorrect Title, I contacted the Sales Manager for further guidance but have not yet received a response.I will never do business at Suburban Subaru and will discourage my friends and Family from doing so as well.

ssnarwhal

12 de may. de 2016

I looked at three possible cars and found the Subaru Legacy exactly what I was looking for. It helped that the showroom staff was so knowledgeable helpful and the paperwork lady friendly and very efficient.

SP

8 de may. de 2016

Brain was very knowledgeable about the car. He answered all questions. The best thing is he did not call too much. We are happy with the service and our new Subaru.

Rick in a Forester

4 de may. de 2016

By all accounts, Subaru makes a quality product. This was substantiated by my test drive of eight competing makes. The Forester won hands down. In my view when you buy/lease a vehicle you also buy the dealership. I had a lot of questions for our sales consultant Michael Guido. Michael proved there is a big difference between a consultant and a salesperson. Michael was patient and professional. I never felt pressured. He said he wanted our business and backed it up with his actions. I will be recommending Michael and Suburban Subaru.

CHANDU NEKKANTI

3 de may. de 2016

Highly recommend Suburban subaru. From test drives to purchase of the vehicle everything went smoothly. Truly "They are not selling the vehicles, They will help you to buy the Vehicle".

JM

2 de abr. de 2016

I worked with Chris to purchase my 1st Subaru. He was friendly and answered all of my questions . The whole process was fairly simple and he worked with his manager on my counter-offer for the purchase. I ultimately got the payment and car I wanted. No high pressure to upgrade to a model I was not interested in - good overall experience.

PW

1 de abr. de 2016

I worked with Dustin in my car purchasing process. He is very patient and nice. He worked very hard to meet all my demands including car model, color, price, accessories, etc. I got a 2016 Subaru forester 2.0XT premium and I really love it!

Matt S.

28 de mar. de 2016

Ask for Dustin C. he went above and beyond to help us get our 2016 Outback. Made sure to meet our needs. Fast, friendly service.

cva11intrepid

14 de mar. de 2016

All individuals I came into contact were very pleasant, knowledgable, and easy to negotiate with.I especially appreciated not experiencing typical dealership "no can do" attitude. In addition, no hard press on any issue and a relaxed, friendly experience.

SurpreL

9 de mar. de 2016

Came in a few weeks ago with hopes of leasing a new Forester, while we ultimately had to pass for financial reasons I wanted to write a review because everything about the experience here was great When/If the time comes again I will happily come back. This was my first time experiencing the full dealership treatment and Leon was absolutely wonderful and kind (Thank you for that and I'm sorry we had to pass!). He took the time to show us around the dealership and was even kind to my rambunctious toddler.

MCGramp

5 de mar. de 2016

I Paid a visit to Suburban to take a look at a 2016 crosstrek. They didn't have the one I thought I wanted, but Dustin Ciccarelli had a beautiful red one that blew me away. Dustin gave me such a good deal I felt like I couldn't leave without it. The friendly staff took care of everything in short order, and I was on my way with my beautiful new red crosstrek. Glad I stopped in, love my first subaru.

SteveK

3 de mar. de 2016

Two weeks ago, my son, Pete and I went looking at used cars for him. He had narrowed down his choice to a handful of nameplates, and I encouraged him to look into Subaru first. We met Michael Guido, who listened carefully to the parameters Peter set out - price, size, his driving style, etc.Mike made a few suggestions, and the one that really lit my son up was a 2013 Crosstrek in HIS favorite shade of blue. As soon as he drove it off the lot onto Maplelawn, I knew he was hooked. There was no need to test drive any other vehicles.Mike worked hard to find appropriate financing for my son, suggestion several options, and was very helpful in getting Pete everything he needed to close the deal and be happy with his new car. At no time did Mike apply any pressure, was not pushy nor was he impatient.I've owned two Subarus over the years, but am currently leasing another nameplate. I'm thinking of flipping to an Outback, and I know right where I'll go. I recommend Mike and Suburban Subaru highly!

Rob1971

27 de feb. de 2016

I had leased my previous Subaru, the Crosstrek, from this dealer before and worked with salesperson Dustin Ciccarelli. Dustin and this entire dealership are fantastic to work with. They make the entire buying process easy and not at all a chore to get through. Plus, working with them I know I get the best deal as they are open and honest about everything. I would highly recommend anyone looking to buy a new or used Subaru to work with this dealership, and Dustin specifically is great.

Jackrose

24 de feb. de 2016

We got our 2011 Subaru here because they were better than Dunning and Glasman in terms of friendliness and fairness..I would say they went out their way and so did I (we are from ypsi). Now I'm thinking about buying another outback for my wife and giving the old one to my son. I recently learned about the VIP program for AAAS members--2% below invoice, no haggle required! Does Suburban participate? ..I'm hoping they say yes.

abcd

24 de feb. de 2016

Overall experience at the dealership was good and the staff were friendly. However, they failed to respond to questions a week after I bought the vehicle

sadie

5 de feb. de 2016

Good friendly Service. Dustin was very helpful and well prepared. All questions answered in good detail and good discussion followed. Made to feel comfortable with the new lease.

ClassAct4

4 de feb. de 2016

My wife and I have had a "Five Star" experience working with Brian on our last three Subaru leases; two Cross-Treks, and our latest, 2016 Outback. Brian is very knowledgeable and easy to work with. Suburban created a nice, no pressure, atmosphere. Everyone, from the Business Manager James, to the Service Technician Deonne, are nice to work with. They addressed all of our issues and concerns, and were very forthright with pricing. We look forward to many years of happy motoring.

G, Hankins

4 de feb. de 2016

I bought a certified used 2012 Subaru Legacy from them on 1/14/16 we agreed on a price and signed the paper work. They realized after everything was signed they had messed up on the plate fee and said they would eat the difference. That night they dropped the price of the car down below what I payed on their website, I thought oh well I screwed up but at least i got a $95 of the difference. About a week later I get a call saying I need to come in and pay $95. Multiple calls from this place. Will Never Ever do business with one of the Suburban dealersUpdate: Received a call on my voice mail from the general manager saying they owed me an apology. The sales person called later saying I do not owe the money.

edhb2016

30 de ene. de 2016

In February 2014, Dustin Ciccarelli from Suburban Subaru helped me with professionalism and patience to lease my first Subaru, a 2014 Impreza.Recently, I got mail with the Payment Pull-Ahead Program offer.When I walked in the showroom, Dustin Ciccarelli was at the door as he was "waiting " for me.Courteous and attentive to my request, he helped me again, to lease a 2016 Forester.I needed a bigger car and I am happy with my new acquisition.I would recommend Dustin Ciccarelli from Suburban Subaru.

Erica D

28 de ene. de 2016

I received a lease pull-ahead offer in the mail on a Monday and drove off in a new Subaru Impreza Hatchback on a Tuesday. Brian Plauman was the sales associate who assisted me. He was courteous and professional. I was in & out of the dealership in two hours. I traded in my Outback, as I no longer needed a larger vehicle and am now saving $50 a month. I love my new Impreza - it's fully loaded and has everything I need. I highly recommend this dealership - the entire staff was a pleasure to work with!

Navy family

7 de ene. de 2016

We enjoyed purchasing our newest Forester through Suburban Subaru in Troy. Brian Plauman was the perfect salesperson for us: knowledgeable, personable, attentive to our needs, and a Navy vet to boot. We plan on returning to Suburban when we purchase our next Forester, and for our maintenance needs. I have to mention Gaspar, who has kept my 11-year-old Forester in great shape. You won't go wrong with Suburban Subaru for purchase and maintenance.

Candace7711

3 de ene. de 2016

My husband and I went to "look" at the Subaru Forester and the Outback. We intended to buy a new vehicle that week and we were torn between a few makes/models. Michael introduced himself as we walked in the showroom and did an excellent job from that moment on in explaining the different features, pros/cons etc. between the two models. He quickly pulled up vehicles for us to drive and compare, never pressured, was knowledgeable and funny too! We bought an Outback that day ( my husband never does this!) The vehicle was prepped and ready to go as promised. Paperwork was prepared and quick ( a real bonus!) I've only driven the Outback a few days but it is awesome and I love it! We highly recommend Mike Guido and Suburban Subaru of Troy.

outback_buyer

31 de dic. de 2015

This was my first vehicle purchase from Suburban Subaru. The result could not have gone smoother. I was quickly met by Mike Guido in new car sales. Mike is a knowledgeable, friendly salesperson who does not resort to pressure sales tactics. Suburban offers very competitive vehicle and service pricing (below that of other local dealerships considered). The vehicle I purchased is equipped exactly as I wanted. I would recommend anyone in the market for a Subaru to contact Suburban and ask for Mike.

LI

20 de dic. de 2015

I am generally not a fan of dealership service having had plenty of bad experiences. That all changed when I tried Suburban for my Subaru when it was new, 2010, and am still going back for any needed work.

iamarealperson

9 de dic. de 2015

My husband and I needed a new car, and went to Suburban Subaru. Buying a new car is such a big purchase and can be stressful, but our experience with Dustin Ciccarelli was quick, easy and stress free! Thank you for everything, we appreciate it and love our new Crosstrek.

SarahL80

8 de dic. de 2015

This was my first time purchasing a car on my own. I came to Suburban after leaving another Subaru dealership feeling disappointed and discouraged. Suburban was different from the beginning. Mike Guido had a "can do" attitude with just about every curve ball I threw at him. From the moment I started talking to him, I felt at ease and much more confident about the entire process. He assured me that I would be able to get a Subaru. Feeling like someone was on my side was really I wanted. Little did I know, I would be driving home in my Subaru that night!! I would HIGHLY recommend going to this dealership, if you are even just considering a new or used vehicle. I knew from the beginning that I wanted my next car to be a Subaru, I just didn't know where I would be getting it from. Now, I know that I will purchase all future cars from Suburban of Troy. And yes, I really did cry when I purchased my Impreza. But I'm happy to say that I was crying tears of joy. Thanks guys!! :)

Kim H

3 de dic. de 2015

I purchased a car from Mike Guido at Suburban Subaru in Troy this week. I had a great experience. Mike was enjoyable to talk to, funny and friendly, and also knew the cars very well. He was willing to find me the exact car I wanted, color, package, etc., even though it meant he had to search for it and bring it in from another dealer. This is more than I can say for the Volvo dealership down the street, where I was informed that I could only buy the cars they had on the lot (very few), and that they were not willing to trade because it cost them money. Hmmm, I thought I was the customer! In any case, we chose Subaru instead and I got exactly what I wanted at a great price. They threw in a couple of extras (leather protection, etc) for free, and made the experience a very positive one all around. Thanks!

mes

2 de dic. de 2015

I would highly recommend Leon Potts as a knowledgeable, efficient and professional sales person. It was always a pleasure to work with him. He was patient and made sure I got exactly what I wanted. I'm extremely happy with my purchase.

1stsubaru

30 de nov. de 2015

Excellent!!! Thank you for a great deal. First time to buy an import and the experience was great. Kudos to Leon and James. These guys are good. Wouldn't hesitate to recommend these guys. Thanks again and God bless!!!!

Jared

30 de nov. de 2015

Megan Breen was extremely friendly and helpful. She was quick to get information that we needed and we were able to come to a great agreement in no time. By far the best experience at a dealership I have ever had. We highly recommend Megan and the Suburban Subaru dealership. We bought a 2016 Subaru Forester Premium.

Skashat86

29 de nov. de 2015

The staff was very friendly and helpful. I got a great price on the vehicle I wanted. Can't ask for more. I definitely recommend working with Leon Potts.

Outback

29 de nov. de 2015

Leon Potts provided excellent service for my recent purchase of a new Subaru. Leon was friendly, patient and efficient at the same time. The buying process for my new vehicle was very smooth from the initial inquiry to the final purchase. Thanks, Leon!

Rvnmike1

28 de nov. de 2015

Brian Plauman was superb in handling my lease of 2016 Outback. The lease terms he presented were over $80 per month less than a nearby competing dealer. The trade in value offered me was spot on. He searched other dealer inventories to locate and obtain the Exact vehicle my wife wanted. He acted quickly and at alll times was available to complete our transaction in less than a week. He is a US Navy veteran with 2 deployments to Iraq and as a Marine Vietnam veteran I was privileged to work with him!!!

JohnWallace

24 de nov. de 2015

Purchased a new Forester for my company. Dustin was courteous, efficient, and made the process easy. We chose the Forester for its top consumer ratings, with the bonus being that Suburban Subaru is just a mile down the street from us!

Edie L.

24 de nov. de 2015

I gave Suburban Subaru an excellent rating because I had an excellent experience leasing my 2015 Legacy. Leon Potts was personable, professional, thorough and very accommodating . There was no haggling, no pressure, and I got exactly what I wanted. Leon continued to be available for any questions or concerns that I had and was very helpful when I had a question about my previous lease after I had already turned it in. Leon has a good sense of humor, is easy going and made my first experience with Suburban Subaru an excellent one. Thanks Leon : )

shadowcat22

23 de nov. de 2015

Brian Plauman was a pleasure to work with. He was extremely knowledgeable, i told him what I was looking for in a car and right away he knew the perfect vehicle for me. He was friendly and got me out the door with my ctosstrek in no time.

junel513

22 de nov. de 2015

Brian was helpful and patient in answering all my questions before buying my Legacy and afterward. He remembers you by name when you visit the dealership which is important to me. The service is great for anything that comes up.

cdh123

22 de nov. de 2015

I like things simple and that's what it was with Dustin Ciccarelli and Suburban Subaru. Dustin LISTENED to what I wanted and did not try to over sell me. This was my third vehicle purchased through this dealership and won't be my last. If you want a hassle free experience, go see Dustin.

janet53

22 de nov. de 2015

My experience at Suburban Subaru was wonderful! My sales person, Leon Potts, was friendly, knowledgeable and did not apply high pressure to purchase my car. This is what brought me back to Suburban after visiting other dealerships. Leon let the car sell itself by pointing out the excellent safety features, as well as other features I loved in my previous Forester. At no time did Leon have to go and get a manager to continue the sales pitch, telling me that management trusts their sales staff to do a great job with customers. Overall, it was the best experience I've had at a dealership. I would highly recommend Suburban Subaru. Ask for Leon Potts, he was great!

Anthony08

20 de nov. de 2015

I went in there knowing what I wanted and James and Dustin helped me with out a problem. Rick, the finance manager was also a great help. He walked me through the paperwork and I was out of there quick. Great people. Great place.

happy owner

18 de nov. de 2015

My salesman, Leon Potts was very helpful. I entered the dealership knowing what model I wanted. Leon guided me through the process easily and professionally. When my car arrived, he guided me through the use of each tool on the dashboard, set up my I-phone, radio, etc. I was very pleased.

psl

18 de nov. de 2015

Brian Plauman was a huge help and made this transition very smooth and easy. Great guy to work with before, during and after the sale process

Lidia

14 de nov. de 2015

Great experience at this car dealership. Leon was great. Made the buying experience pain free. Never felt hassled or pressured. Would recommend this dealership to friends and family. The car is great as well!

Hockey200256

13 de nov. de 2015

My parents recommended Leon as they had already bought two Subaru's from him. He did not disappoint, this was by far my best car buying experience. He was courteous and knowledgeable about the products. He answered all of my questions and addressed all my concerns.

mark m

13 de nov. de 2015

Worked with Melissa & Leon both were very helpful, and knowledgeable they answered all my questions and put my mind at ease about buying my first Subaru. s

Npcrhino

9 de nov. de 2015

This was my 8th car purchasing experience and my first experience buying a high end "luxury" vehicle. From start to finish this was the most pleasant buying experience I have had with a local dealership. I called Brian with my budget and a vague idea of what I thought I wanted. He listened to the things I believe to be important to me in a new vehicle and went above and beyond to find the right car for. Even when it meant getting me in a car that was in an affiliate dealership down the street. At the end of the sales process he went over the different warranty options and what I felt was important to invest in. I trusted his opinion and went with the wheel and tire protection plan and thankfully I did. With Michigan pot holes I had a blown tire and the insurance worked great to cover the repair and new rim. I highly recommend him to friends and family and look forward to going to him in the future for my next car buying experience because of his professionalism and loyalty to putting the customer first.

przytt01

9 de nov. de 2015

Brian Plauman is the only new car salesperson I worked with who made the experience enjoyable and that says alot! He makes the customer feel comfortable and answers all of your questions. I would recommend him in a heartbeat!

Splinterpolisher

8 de nov. de 2015

A great car sold by a fantastic salesperson, Brian Plauman. Outstanding person to deal with. Dealership attractive and service has also been outstanding. Very happy. Be sure to ask for Brian Plauman.

6 de nov. de 2015

Brian plauman is very good at what he does.He is very knowledgeable, not pushy at all and made the process enjoyable and as easy as possible . I will recommend you to anyone looking for a car .

Laurencec

3 de nov. de 2015

Took my Subaru Forester in for 1st service. A very pleasant experience. Everybody is attentive to customer concerns and making sure that Subaru ownership is a happy experience.

Suburbansubarusucks

28 de sep. de 2015

I emailed a inquiry on 3 cars. because a former employee referred me, they will not help. Thanks a lot Subaru! Now we are both embarassed!

FordFiestaFest

20 de ago. de 2015

Shopped around a bit at the local Subaru dealerships and Brian Plauman at Suburban Subaru was by far the most helpful and respectful. He was easy to work with and was patient with my questions. I would highly recommend working with him to anyone looking to purchase a Subaru.

Richie

31 de jul. de 2015

Second Subaru in 14 months and both experiences were great! Brian Plauman did a fantastic job with his low pressure style and knowledge of the Subaru line. Working with James for the second time was also a great experience. I have, and will continue to recommend the Subura name and this dealership in particular to friends, family and coworkers.

lily92686

15 de jul. de 2015

The most patient and knowledgeable team of professionals I have worked with. I would recommend this dealership to anyone! I just bought my second car from Dustin and their team and I have so much confidence in their vehicles I would buy another! Service is always fast, but thorough, sales team is patient and accommodating, and I know my family is safe in a Subaru. They live up to their reputation as the best in the business! Thank you to everyone at the Troy Subaru dealership!

silverstreak

24 de jun. de 2015

I was impressed with all the employees I came in contact with, they were helpful and very friendly and very knowledgeable The service department was also outstanding..

Shiba901

19 de jun. de 2015

I took my car in for repair and my wait was about an hour. Al Guthre was very friendly and knowledgeable about my vehicle. It was nice to see my salesman, Dustin, again. This is my first Subaru and i love my vehicle. I refer this dealership to friends and anyone who asks me about my car.

ClassAct4

15 de jun. de 2015

Sales experience was great, no pressure. Brian Plauman is fantastic to deal with. Our third Subaru from Suburban, and counting. Service center is also straight forward to deal with. They listen to your concerns and take care of them.

tjp

9 de jun. de 2015

I came in and told Brian what I wanted. He did a search, found the car I was looking for, and gave me a fair price (below every other dealership I had checked with, which were several). When I made the decision to purchase the car the vehicle I was interested in was no longer available, however they found another vehicle I was also happy with, got the vehicle delivered to the dealership promptly, and had it ready for me to drive off the lot in no time. All in all one of the best experiences I've ever had purchasing a car. I appreciated that they were straightforward and honest throughout the process. It was also nice of James to come over and say hello and introduce himself. Both gentlemen are the definition of professional.

annemacf

30 de may. de 2015

I worked with 8 dealerships on this sale of which Suburban was the most combative. Suburban incorrectly completed my paperwork and was misleading on price.

Dubbs123

29 de may. de 2015

Was in and out for what I needed everyone was pleasant and I will go back for any future needs I recommend everyone with subarus go there

Gary & Pam

14 de abr. de 2015

This was the best car buying experience I've ever had. Leon Potts was our sales representative and he was very easy to work with. The whole experience was very comfortable and professional. Leon Potts kept in contact with me, and was honest, reliable, and friendly. I look forward to working with Leon and this dealership in the future.

joerodz45

11 de abr. de 2015

Al Guthre was extremely helpful and gave me updates as to the progress of the service being performed on my Subaru Forester. Explained options to me that would performed.

grehigroeg

8 de feb. de 2015

Dustin was awesome, very thorough and was able to put a manual transmission model on hold for us before it had even hit the lot. We were looking for a straightforward buying experience, and got exactly that. Would definitely recommend working with Dustin to anyone else, and of course, Subarus are awesome.

msrvkw

6 de feb. de 2015

Treated my wife and I like we were stupid and didn't want to investigate our issue with fuel economy, a consistent decrease from 30mpg new to 23mpg at 11,000 miles. Took a 10 minute discussion about driving habits, fuel quality and gas addatives (their proposed solution) before they'd add it to the repair order. Then of course the answer was "no trouble found."A $75 oil change did not include them resetting the service reminder.A broken, slide in cup holder piece took a second dealer visit and half an hour for a 5 second job.We will never return to this dealership.

mewhitney1

20 de ene. de 2015

Jenna Garrison was truly a pleasure to work with! She showed us multiple vehicles with multiple options, she had a wonderful knowledge of each vehicle and we are very pleased with the vehicle we left with!

Iqbal

18 de ene. de 2015

very prompt service (2) for minor defective car remote and a small dent on hoodSalesperson Dustin has always been professional and courteous, and efficient

Jun Lee

9 de ene. de 2015

I went to service department for a small problem in my car on Jan, 7 2015. To the best of my knowledge, This visit was one of the best customer service experience I've ever had. Especially, Mr. Derek Smith and Mr. Chris Lange went beyond my expectation and took care of the issue really fast. I strongly recommend service team of Suburban Subaru to anyone who is looking for a quality repair and maintenance. Thank you again, Mr. Derek Smith and Mr. Chris Lange!

Frank

4 de ene. de 2015

I wanted to commend 3 individuals at this dealership.James Cagle the new car sales manager was responsive, polite and quite competent. I felt right at home under his guidance.Artur Zmiyov the salesman he assigned was teriffic. He was knowledgeable, affable, polite and professional. I suspect he is on a fast track.Cherrie the business manager was a true professional. She made us feel right at home - the closing process fun and timely.Frank C., Ann Arbor, MI

Ps

30 de dic. de 2014

This was the easiest purchase I've ever had for a car. Dustin delivered in every aspect - product knowledge, personability, efficiency, price. No hype with Dustin. When he says he'll get you your car by a certain date he does it. He's the one to ask for. You won't be disappointed.

G. Michael G.

11 de dic. de 2014

Looking for a change in vehicles brands. I have heard a lot of great things about Subaru, so I stopped in at Suburban. Nice dealership, nice people, great service. My salesperson, Jenna Garrison, was very attentive, and made sure I was completely satisfied with my purchase. Highly recommended!

Daniela Muscat

13 de oct. de 2014

I just came from the dealership. I had to go back after I took the car for a routine inspection a few weeks ago and it still showed a warning on the console. I called the service office 5 days ago and on October 6 too, and left voicemails, none of which were followed up. Why did I have to waste so much time to go back to the dealership to have this fixed? The only helpful guy was Leonard, in the parts dept. (I got a new key to the car while I was there). I did voice my complaints to Bill Anger while he was processing the paperwork for my visit, but he barely looked at me cause he was busy typing on his keyboard and talking on the phone at the same time. By the way he was also the one who did the reset in my car. Shouldn't a technician be doing that? I have no complaints about the vehicle itself, I love it!! I also vas very satisfired with the way I was treated when in the process of buying the car. But I just wish I could say the same about the service experience...

mcolle

30 de ago. de 2014

I called in to inquire about Subaru Impreza and talked to Brett Johnson. Everything was good at the beginning and so I set up an appointment to do a test drive before buying one. Brett assured me that they will make an arrangement so we have a car to test drive this Saturday and that we will be meeting with Dustin Ciccarelli when we come in. So when we came in, my husband and I looked for Dustin and told him the same details I told Brett over the phone, that we're interested in the impreza and ready to buy one. The initial discussion was good though he seemed to be in a hurry to finish the discussion (he told us that they were understaffed that morning) and so I asked about test driving. He told us that there's no car available for us to test drive. I was utterly disappointed that they couldn't honor what they promised us. I could have done all the discussions over the phone but we drove for more than an hour because I was told that there's a car to test drive. Dustin seemed to make a last minute arrangement, he asked his colleague if there's a car available, but I didn't see the sincerity in his actions. He eventually told us again that there's no car for us to test drive. So we decided to leave so not to further waste our time.

AMJ041513

15 de ago. de 2014

I had the pleasure of working with Mr. Brian Plauman when I visited the Suburban Collection in Troy, MI. He was very pleasant to work with. He listened to what I wanted and to my specific situation; he treated me with respect, he was obviously very well-versed in the vehicles and he seems to really enjoy his job. I would highly recommend Mr. Plauman to anybody, as he was an absolute treat to work with! Thank you, Brian, for a stellar experience!!!

golfnfreak

20 de jun. de 2014

When I came to Tory Suburban Subaru, to say the least, I was in a bind. My only vehicle at the time was barely drivable and in the process of a total loss, and I needed a new vehicle ASAP. When I'd opened communications with the dealership, I knew which model/trim package I wanted and the corresponding options. Needless to say, my needs were very specific, and the Troy dealership did not have this exact model/color/options in stock. However, the sales rep(Artur) was quick to search local dealers and was very accommodating through this purchase process while maintaining a great standard of professionalism (despite the fact that I was undeniably difficult and impatient at times). Long story short, Artur offered me a loaner vehicle while the new vehicle was in transit, was very responsive via my preferred method of communication (email), aggressive in finding me the best price, and left me feeling great about my purchase. Would highly recommend!

Boadaseb

30 de mar. de 2014

From the initial greeting to rolling off the lot, Artur did a fantastic job. The car drives great and the service was the best. Thank you.

thisisajoke

24 de mar. de 2014

Art was helpful from the beginning. He answered all the questions I had. In the end I had the vehicle I wanted and I am happy.

NMathias

7 de feb. de 2014

I was in the market to replace a lease vehicle. I am a prior Subaru owner (gave my 2005 Forester to my son) and I decided to purchase a 2014 Subaru Forester. Knowing that getting this car in the current climate (winding down 2014 production and on lot availability almost nil, I contacted Suburban Subaru, which was the dealer I purchased from in the past, to get an auto quote. My sales person, Katie Toelle was knowledgeable, easy to talk with and authentic in her desire to provide me with the trim level and options of interest at the best value. She provided me with a proposed quote on a car. I then emailed 5 other Subaru dealers with my requirements for the Forester. Of all the responses I received (some of the dealers didn't respond), Katie provided the best value. She then proceeded to find a Premium Forester with the options I desired. It took her 9 days, but she did it. And when a kerfuffle arose around a few of the options, she and manager Dana Tidwell made it right. I can't say enough about these folks. I would highly recommend Suburban Subaru because Katie and Dana will take care of you.

mg88199

28 de ene. de 2014

My experience with Suburban Subaru was excellent. From my initial call to inquire about the new Crosstrek Hybrid to driving off the lot in my new vehicle, the employees were always friendly, responsive, and eager to help me. Dustin always returned my calls quickly and helped me find the vehicle I wanted, even though it wasn't at their dealership at the time. He has followed up with me at every stage of the process to make sure I was satisfied with every aspect of the car buying process. Overall, buying at Suburban Subaru was easy and painless. I'm very happy with my new Subaru XV Crosstrek Hybrid!

assimina

22 de ene. de 2014

Artur was an AMAZING person to deal with. He gave the right amount of attention and I would definitely recommend him to friends/family. He wasn't pushy at all. He heard our needs and worked with us to get the right car at the right price.

JohnTroy

22 de ene. de 2014

Well I bought my first Subaru here. a 2014 Forester XT. As far as the car is, it's great. The dealership experience was actually REALLY amazing. While it was probably a one off, but the GM coming by and actually congratulating me on my purchase? That's a nice touch.Dustin Ciccarelli was my salesman and he had a great balance with sales and practicality. He had the car ready for testing and... with this last winter and the polar vortex, even came out to help me setup the car seats for fit testing. He's very helpful and very knowledgeable about the products and his objectiveness about which to go on really did help when choosing between the outback and forester.well that and he could see i reaaallly wanted that turbo.I've had my first service there and while yes, the Service Manager is gruff, totally understandable. (I've been a wrench through college and I know how it can be dealing with unplanned customer requests all day). Christine though helped me when I brought my car in and was extremely helpful as well. The service waiting area is nice. They have *fast* wifi and have a kid's play area. Not much, but it helps with toddlers. Nice seats too with pull out trays. Great for -Burger King- getting work done.

jordraph

21 de ene. de 2014

I recently purchased a 2014 Subaru Outback from Suburban, and the entire experience was great. This is my first car purchase, and the staff were all incredibly helpful. I felt I received a good price, and the financing department were kind enough to ensure I received the best interest rate possible. Dustin was a great help, and I'd send anyone his way to purchase a vehicle.

SarahMalczynski

21 de ene. de 2014

I recently purchased a Subaru Cross-Tek from the dealership and am so happy with my new vehicle. The entire experience at Subaru was wonderful. All the employees were helpful, attentive, and beyond polite, especially my sales rep, Dustin. He was the most helpful sales person I have ever worked with. Everyone there made me feel comfortable and answered every question I had. Best of all, they gave me a tour of the vehicle before I purchased it and even made sure I was able to take the car home the first day. I would recommend this dealership and a Subaru to anyone. I feel safe driving and am surprised by how easy the entire process was! Thank you!

saratruscott

28 de oct. de 2013

My experience with Suburban Subaru was both professional and pleasant. The salesperson (Artur) was knowledgable about the vehicle(s) and service was prompt. I was treated with respect and felt comfortable in the dealership. I was not pressured into buying the vehicle, and generally enjoyed my experience. I would certainly recommend both the Subaru brand and the Suburban dealership to friends and family.

kellera71

27 de oct. de 2013

When I came to this dealership to buy a new Subaru Crosstrek, I had a great experience. Everyone at the dealership was friendly and helpful. My salesman, Dustin Ciccarelli, was very knowledgeable and courteous, and best of all, I love my new Subaru!

Starbella

15 de oct. de 2013

The lease on my 2010 Imprezza was up so I extended it a few months to decide if I wanted to get a 2013 0r 2014 . My last experience with a Metro Subaru dealer was very negative so I went in search online for another dealer. I live north of Port Huron so the nearest dealer is 60-70 miles away. I selected Suburban Subaru in Troy and was fortunate enough to be connected with Katie Toelle in Sales. I explained my extended lease situation,what I was looking for in my car and the price I was interested in paying. She very thoughtfully addressed these issues and helped with reviewing the pros and cons with waiting for the new 2014 Imprezza ( not yet available.) Finally I chose to get a 2013 Imprezza. She got me a beautiful very well-equipped car at a fabulous price! Throw in Subaru lease loyalty (this is my third) and it was simply an unbeatable deal. Katie was very professional, pleasant and I did not feel pressured. What a great experience! I would highly recommend Katie Toelle at Suburban if you are looking for exceptional service and dealer integrity.

ajl178

30 de sep. de 2013

I just purchased a 2013 Subaru Legacy from Suburban Subaru. I couldnt have been more content with the service I received during the purchase. I worked with Brian Plauman, and he went beyond my expectations to help me find the right vehicle for my interests/needs. The entire sales team was friendly and courteous and made this purchase a pleasurable experience for me. This is my 3rd Subaru (2005 Legacy GT & 2010 Forester). Ive had both of the prior vehicles in for service at Suburban Subaru, and have always received prompt and courteous service whether visiting for regular maintenance or repairs.

rohitpkt

23 de sep. de 2013

The dealership was really helpful in getting the exact model I wanted. They were friendly and made the entire experience of buying a car enjoyable.

bmiller29

21 de sep. de 2013

Both my wife and I well delighted with the treatment we received from Brian Plauman and Dana Tidwell at Suburban Subaru. We purchased our fourth Outback, and the entire process, from evaluating our trade-in Outback through final delivery of our new Outback, couldn't have been better. They even had touch-up paint in stock, so I could purchase it at delivery (and this is rare these days!) Thanks to the entire staff for a job well done!

MattLew079

13 de sep. de 2013

I came into Subaru after looking at a couple of vehicles throughout the week. I knew what I wanted but Dustin made me and my family feel really comfortable. He gave us a great deal on the used car we had purchased and was never pushy about the sale. We had dealt with other salesmen that had made us very uncomfortable prior to our visit with Dustin and our experience was excellent! I definitely recommend Suburban Subaru and Dustin Ciccarelli to anybody looking for a Subaru!!

katykate

13 de sep. de 2013

Brian was extremely helpful in selecting a vehicle that fit my needs. As a first time buyer, I came into Suburban Subaru interested in the Forester, and I test drove the car right away during my visit. He answered all of my questions and followed up with me after my visit to see if I had any additional questions regarding the vehicle. I test drove a few other cars but ended up back at Subaru making the best purchase! Everything went smoothly, and I am a happy owner of a great, brand new 2014 Subaru Forester! I highly recommend this dealership!

vjohnston

7 de sep. de 2013

Artur and all of the members of the dealership answered all of my questions, were very helpful, friendly, and considerate of my time and concerns. They all made sure I was clear about the operation of the car and I feel I had one of the best car purchase experiences of my life.

icegpsy

5 de sep. de 2013

My purchase experience with Brian Plauman was exceptional. I went into the dealership only expecting to collect information but wound up making a purchase. Brian listened carefully to my unique purchase requirements and within minutes was able to show me several vehicles that met my price and options parameters. He reviewed all opportunities for savings and was able to very quickly create an outstanding deal on a great vehicle. Brian was thoroughly knowledgeable about all the comparison options among various models. He's articulate, thoughtful and attentive, and made the experience fast and enjoyable. This is probably the least-time-invested, most satisfying, and best bang-for-the-buck vehicle buying experience I've had in over 30 years of car buying! This is the second vehicle I've bought from Suburban Subaru, and has made me a very loyal customer.

lzhou02

4 de sep. de 2013

The purchase process was very pleasant. Brian is nice, energetic, knowledgeable and straightforward. After listening to me concerning the features I would like to have for my new 2014 Forester, he explained to me in details the options I would have. After comparing his quota with my online research, I made my purchase immediately.

Krc12

29 de jul. de 2013

Katie was extremely helpful and knowledgeable. Made my first time car buying experience very enjoyable. She was very quick to respond to all my questions.

jagmoney

24 de jul. de 2013

My intention wasn't to purchase a vehicle as I was having my 2011 Legacy serviced. As I was waiting, I started looking at Outbacks and was curious as to their differences from the Legacy. Well, after takiing a test drive in a 2014 Outback, I was pleasantly surprised with the vehicle. I initially spoke with Dustin about the vehicle, and also spoke with Dana as well about the Outback. Long story short, I ended up with a 2013 Limited Outback. I left the Dealership thinking it was a fair deal and that is what I had hoped to achieve as I don't know all of the factors that are included on the Dealership's side with rebates and how moneys are shifted around and such, but seeing it was a lease, I'm comfortable with the outcome and more than likely I will return to the Dealership again in the future.

XhuljanaR

24 de jul. de 2013

Everything was absolutely AMAZING!! Thanks to Dustin Ciccarelli for helping me with everything, it was the BEST service anyone could possibly receive. If there was a 6 star he and the dealer would more than deserve it.

fdsjr

24 de jul. de 2013

I had an exceptionally positive experience at Suburban Subaru. The quality of service, professionalism, and personal skills were unmatched when compared to a similar experience at a different local Subaru dealership. The entire process was quick and painless. Every person that I have had interaction with at Suburban Subaru has pushed the envelope on what to expect when buying and maintaining a car. I worked with a salesman named Dustin Ciccarelli who I would highly recommend working with. He knew the in's and out's of every vehicle and was not pushy like you expect salesman to be. Overall, the experience I had at Suburban Subaru was a direct extension of the quality and performance that is expected of the Subaru brand.

Yuliyayanush

18 de jul. de 2013

I was looking for a certified Subaru for a month and I couldn't find anything that I would like. After visiting Suburban Subaru Artur helped me to find a perfect car. I purchased a Legacy because I needed a vehicle with good gas mileage and also awd.All of the Suburban Subaru team were very friendly and nice.Thank you guysYou are awesome:)

jessicaanderson

18 de jul. de 2013

My husband and I were very pleased with our experience at Suburban Subaru. We weren't sure what we wanted when we first walked into the dealership, but Art was very patient with us. He was able to answer all of our questions without being condescending (which I have encountered previously when buying a car). We never felt any pressure from Art to make a purchase. We highly recommend Art and Suburban Subaru to anyone looking for a car and we will be back for future purchases.

Dorbelle50

12 de jul. de 2013

I was in need of a new car in a hurry, several people had suggested that I look at a Subaru since I travel around the state, sometimes on back country dirt roads. I also drive 60 miles to and from work daily. So I was in the market for a sturdy car with great gas mileage.I went to Suburban Subaru, Katie greeted me as I walked in the door. I explained what I needed and she suggested the Outback. This is the perfect vehicle for me. It's a reliable car with all the "bells and whistles". It is rugged and attractive at the same time.Katie was very helpful and knowledgable about the car. Many people have complimented me on my new Outback, I always suggest that they visit Katie at Suburban Subaru.

DieselLogie

14 de mar. de 2013

In short, be ready for the worst surprises and don't believe what they quote? Dana/Stacey was knowledgeable and nice, but I didn't find her after my first visit. Last word, look into other options.

Upset1234

12 de feb. de 2013

Jeff in service was great. Will go back to the service dept ONLYBut NO sales person approached me as I was looking at new cars in the showroom...there were 4 of them and NO eye contact, didn't even speak!!! You NEVER have to worry about me spending my money here to purchase a new car. I will going back to Glassman where the customer service was AWESOME

drjsb

19 de nov. de 2012

We bought a new2013 Subaru Outback for Suburban Subaru in Troy , MI..the friendliness and professionalism of the staff was strictly limited till we bought the car. Starting the very next day - all of the staff were suddenly non contactable...inspite of multiple voicemails - which were not returned. We were to be given the number plate the next day and after all the struggle and calling up everyone from the manager to the staff we ultimately picked up the plate 9 days after the car delivery. In summary the worst car buying experience we have had ever...am glad it is over and we won t have to go back to this dealer again...for the car servicing we will pick up another subaru dealer. Won t recommend this dealer to anyone else thinking of buying a Subaru.

ekranz

28 de mar. de 2012

AVOID THIS DEALERSHIP AT ALL COSTS --- SALES ORIGINALLY WAS GREAT. POOR AND UNPROFESSIONAL SERVICE WHO CHANGES THEIR STORY AFTER KEEPING YOUR VEHICLE FOR AN ENTIRE WEEK LONGER THAN NECESSARY. THEY'RE UNWILLING TO EVEN WORK WITH SUBARU OF AMERICA!- I purchased a 2008 STI with a Gold Plus 70,000 mile extended warranty that cost an additional $2,305 up front. - I also spent another $695 on your road hazard tire and wheel protection plan. - I took possession of my vehicle on 12/04/2008 and my first payment was not until 3/18/2009- On 3/22/2012, I brought my STI in for its 30K mile scheduled maintenance. I told Jeff my brakes were making grinding noises on the front passenger side. He ran my warranty info and told me my 3 year warranty was up, expiring in December 4th, 2011. I didn't realize that at the time because the dealership deferred my payments until 3/18/2011 which 3 years later I thought was my purchase date. I do understand even with this logic I would be 4 days late on warranty. I was also well under the 36k miles. I didn't realize the 3 years was so important because when I purchased the car the financial advisor sold me on this Gold Plus 70k 6 year warranty and how it is so comprehensive. I understand I should have read all the fine print . - I tried to work with the service department, specifically Jeff, and explain the situation. I agreed only to paying the $700 for the 30K maintenance and Jeff would then call me to tell me what the additional costs would be for my brakes which had just recently begun to go bad.- My wife, mother and I were in the same day for service on my mother's vehicle and her service was 100% covered under warranty. As we were leaving the service area, where we were just informed that her car passed their inspection and was "in the green", I was not yet in the vehicle and noticed her tail light was out. Jeff's shift was almost over and Christine was called over to take my mother's car back to service to fix the tail light while we stood outside and waited. - During my time at the dealership on 3/22, I asked Jeff if he had an estimate on my car yet and he did not.- On Friday 3/23/2012, when Jeff called to give me the prices, he informed me that my front rotors and pads were bad and that my voltage was low on my battery. He quoted me a price of $1900 for the brakes only. - I told him I'd call SOA [Subaru of America] to see if they would help me out and get back to him.- I spoke with Grant at SOA who called Jeff to try and work something out for me. They were more than willing to assist me due to the fact I have been keeping up on the Subaru regular maintenance. - When Grant called me back, he said that the dealership was unwilling to work with him, but SOA was willing to offer me a $500 courtesy check if I got my brakes fixed through Subaru. He told me due to the fact that the dealership was unwilling to work with SOA I would have to pay for the service in full and then they would sent me the check. During this conversation, Grant also said that Jeff had hurried him off the phone saying they were probably busy that day. - I told Jeff I'd be taking my car elsewhere for brake service and to only do the $700 maintenance we had initially agreed upon. - At 4:31 on 3/23, Jeff called to inform me that my car was done and I could pick it up before 6:00pm when the service center closed.- Due to the late time of the call, it was not feasible for me to get my car on 3/23. I checked the website hours [http://www.suburbansubarutroy.com/service/index.htm] which states that the service department is open on Saturday until 3:00 - I drove from Sterling Heights to your service center in Troy this morning only to find out it was closed.- On 3/24, after traveling to the closed service department, I explained the situation to the sales department and they convinced me to leave my car with them and they'd call me Monday afternoon with a solution. Today is Wednesday and I still don't have a car. They've been saying all week that they'll work with me to get it covered. They have now had my car for 5 extra days and now all the sudden, it is contigent upon my mom purchasing a vehicle for me to receive any sort of compensation / credit toward any repairs I may choose to do there.

annaeast94

27 de ene. de 2012

I had a wonderful experience while getting my car. Alissa had a lot of interesting things to tell us about our car, and she got us really excited for it. She was very excited for us, and she was really upbeat and fun. She let us in on some secrets about the car, and she really made us feel welcome and prepared.

olgamar

24 de ene. de 2012

This was our first experience with new car purchase and it was great! Alissa answered a million of our questions, was very patient with us and passion about Subarus. We came just to check out new Forester and were driving back home in our own one. We've got the car we wanted with extras we wanted and nothing we did not want. Will highly recommend this dealership and Alissa.

Earthy

23 de ene. de 2012

Alissa and Stacy actually managed to make buying a new car fun! Alissa is a total Subaru geek and obviously loves her job. She is knowledgeable, credible and totally intent on good customer service. Even though the dealership is low on stock due to the earthquake and tsunami in Japan, she worked to get me into a car that I wanted and could feel good about getting the best price on.Stacy took the time to listen to me about how I wanted to finance the car. She even devised a better overall payment plan by making some suggestions that saved me money and still allowed me to purchase the car on that day.Overall, I'd buy another car from this team in a heartbeat!

dalekaska

22 de ene. de 2012

Alissa was great to work with. She knew her job ,and she liked what she was doing.She made it very easy to buy the car I wanted . I highly recommend this dealership and Alissa. thank you Dale Kaska

forsheej

17 de ago. de 2011

alissa worked very hard to find the vehicle I wanted. Within one year went back to her and now have TWO Subaru in my name. Can't give a better "thumbs-up" than to go back for a second vehicle in the driveway in less than a year. It was that easy!!

loxley-smith

16 de ago. de 2011

We have always been very impressed with the level of personal attention we have been giving by Alissa when leasing our cars. She has always gone the extra mile to make sure we have the best choices/prices available to us and has always made herself completely available to us whenever we have needed her.

motorchick_1610

16 de ago. de 2011

I have leased one Subaru and bought another one from Suburban Subaru in Troy, and Alissa Hubbarth was the sales person I worked with both times and I couldnt be any happier with the service I received from her. She made the process very easy and less scary than it is when you are buying your first car. She also helped me to see the difference between Subarus and the competition and wasnt biased. Alissa was honest and up front about everything that had to do with the process of buying the vehicle. She is also very knowledgeable about not only the vehicles, but also about what the Subaru brand stands for. I would highly recommend Alissa and this dealership if you are in the market for a new or used Subaru.

jengelswelsh

16 de ago. de 2011

We have purchased 2 Outbacks from Alissa Hubbarth and HIGHLY recommend her. Our first experience was working w/her on a trade-in and purchase of an 09 Outback. She is a pleasure to deal with, extremely knowledgeable, professional and passionate about her products. Even after moving to northern Michigan, we returned to Troy to purchase our 2010 Outback from Alissa. Having leased and purchased many vehicles over the past 30+ years, I can honestly say she's great. I highly recommend her to anyone in the market for a Subaru, no matter where in Michigan he/she may live.Joanne

ygoyfman

15 de ago. de 2011

New car buying experience as it should be! I can honestly say that this was by far my best car buying experience so far. Alissa is very friendly, warm, and honest. She possesses encyclopedic knowledge about the Subaru brand, the model line-up, and was able to answer our every question. She was also very helpful in making sure that we stay within our payment range while getting the features that we needed and wanted. At the end, we got a great pice on a 2011 Forester. At delivery, Alissa made sure to show us every feature of the car and even made sure that our bluetooth phones worked with the factory radio! She also introduced us to the friendly service staff and explained to us all of our warranty and service options.By far, this was our best new car buying experience and I have already been recommending Alissa and Suburban Subaru to my friends who are looking to for a new vehicle.

networkengineer

15 de ago. de 2011

When you walk in the door you may be greeted, or you may not. That's generally the case. More often than not you'll be left to stand around wondering where someone is at to help you. I've been in several times for maintenance and to purchase a vehicle, and I stopped going when I figured out the trend of poor customer service and a lack of knowledge/organization. I asked several times two managers to explain the coverage on my vehicle, though I received two different answers and neither of which would put it on paper for my records. I'd stay away and make a drive to another dealership as it feels that something shady is going on here.

newimprezA1

2 de ago. de 2011

I really appreciated the open, friendly, and sincere qualities that suburban subaru had and all of the sales team, especially camie. As a first time buyer and new to the entire car buying experience I truly appreciated the (extra) time camie spent in not only explaining but teaching me the process and truly making me feel like a respected customer.

purgmp

1 de ago. de 2011

Cami was VERY helpful in my decision making between the Legacy and the Imprezza. She made every effort to make sure I was informed on my payment options and that I was happy with my decision. I chose the Legacy and the dealership was expecting a dark gray one in that week, however I had really fallen in love with the white. Cami personally drove to Ohio to trade another car the dealership had so that I cold get the white one she knew I really wanted. I cannot explain how happy I was to get a white Legacy but most of all that she had taken her time to drive back and forth to Ohio just for me! An overall great experience, I have already recommended her to a friend looking for a Forester.

bgf61

10 de jul. de 2011

Camie was great! She answered all of my questions, and was very polite and a pleasure to work with. My overall experience at the dealership was the best that I have ever had. Camie and her crew had me in and out of the process faster than I have ever done before! I am very happy with my new car!