Pack123

1 de oct. de 2016

To whom it may concern: I would like to let you know of the few interactions I have had with the staff on two different occasiions .First, last December my wife purchased a Denali which is a tremendous vehicle. Once we agree that we would purchase the vehicle, my wife was very well serviced by your staff in the final transactions. Secondly, I recently purchased two Chevy 1500 series trucks. Again the attention your sales person gave to the deal was terrific. In both cases Vin could not have been more accommodating or polite. I especially thank him for the way he treated my wife. My wife said he was gracious and did everything he said he would do to make it a positive experience. Thank you so much, Paul Prenoveau

Karen413

30 de sep. de 2016

Called and Spoke to Vin Kjersgaard after visiting Northwest Hills on a day they were closed. Vin was able to assist me in finding the car I had been looking for. Met with Vin the next day and picked up my new car 2 days later. Vin was very knowledgeable and made the whole process very easy. Vin and team went out of their way to work around my schedule to complete the deal and also make sure I was happy with the purchase and understood all the options on my new car. I will gladly recommend Northwest Hills and Vin Kjersgaard to anyone looking for a new car. Thank-you for making it all so easy.

Joe 146

26 de sep. de 2016

Would not consider purchasing a GM vehicle from any other dealership! We have complete satisfaction when we purchase from Vin and the team is so pleasant. We feel like family when we visit there. After all, this is our 7th family vehicle purchased from them!

jhagstrom

18 de sep. de 2016

I came in looking to make decisions quick, but wanted to make sure I got a great price and the vehicle I wanted. Even though they had a tremendous inventory, they didn't have exactly what I wanted on the lot but they quickly got in two option within days. Vin and his team kept things moving along with quick easy negotiation and then all of a sudden I was done and out of the lot with the exact GMC Sierra I wanted and at the price I wanted. Thanks Vin and the Northwest Team.

kcomer714

12 de sep. de 2016

Needed a work truck for my business fast and other dealerships made the financing end of it complicated and could not provide reasonable interest rates. In addition Northwest Hills had a better selection of vehicles available at the dealership to choose from compared to other local dealerships. Was able to find what I was looking for and get it fast. Vin Kjersgaard was the sales associate that I worked with and he was extremely helpful and understanding. Darren Schwartz did a fantastic job on his end on getting the financing desired.

jmorin514

10 de sep. de 2016

A very positive experience. The staff I dealt with were very helpful. Buying a car can be very stressful, Vin answered all questions and concerns and worked with me to get what I was looking for,

Joestang08

8 de sep. de 2016

I had the pleasure of dealing with Vin Kjersgaard, sold me a great car that I love, it was used and needed a few small things and he made sure to help me go through their service department and get everything fixed at no cost to me.

Gordon 16

7 de sep. de 2016

I have had a positive experience with this dealership. The sales associate, Josh, Root was knowledgeable, courteous and very helpful in general. His explanation as to the details of the vehicle was excellent. Roger Rathbun was crucial to completing the process and Darren Schwartz extremely efficient with the financial process. All in all a positive experience.

Goldenbrook

4 de sep. de 2016

A very positive experience. Overall very helpful never felt rushed. A pleasant experience .Buying a car can be very stressful ...Vin and Darren were wonderful taking the time answering all questions and concerns .

Mike16

1 de sep. de 2016

The staff at NWH was great to deal with. From my first in counter with Sean to Jake the salesman and then Darren, every aspect of buying my truck was stress free..I would recommend NWH dealership to anyone.

Andrew Bakulski

26 de ago. de 2016

I recently purchased a used vehicle from NWH chevy and had a good experience. The purchase was painless and I felt supported by the staff. I got what I feel is a fair price and the delivery was only 2 days later. Recommended.

Joel

16 de ago. de 2016

Vin was very helpful and honest throughout our buying experience. He did not try to trick or pressure us into buying car. He got us the best deal possible for the model we bought and walked us through every option. We are very pleased with the service and professional service we received with our purchase. Would definitely recommend this dealership for anyone who is in the market for a new or used GM vehicle .

JodySS

31 de jul. de 2016

Vin Kjersgaard is a very polite and knowledgeable person to deal with. He had all answers to all my questions and then some. Very good at what he does. Darren Schwartz was also very polite and knowledgeable of his job. Help me out with no problems. Overall I had a great experience buying my new Camaro from this dealership!! My only issue was I thought for the amount of money I spent on car it could have been a little more cleaner! Inside Windows had streaks and rear window wasn't even cleaned. Also door jams and rims.

Jlively88

22 de jul. de 2016

Such wonderful and amazing service. The friendly atmosphere and the way Josh worked with our budget with out pushing a sales was wonderful! 10 out of 10 would recommend to anyone.

Davey115

19 de jul. de 2016

I originally leased my 2013 GMC Sierra through this dealership. When the lease ended I liked the vehicle so much I decided to purchase it. Vin and the rest of the team at Northwest were able to answer all of my questions and help make the transaction a very simple process. Thanks guys!!!

CarGuy2013

18 de jul. de 2016

I have purchased several cars in the past. I had been look for several months when I found my Chevy Malibu. My sales person Josh is very good no pressure and easy to work with. The details of the purchase worked with my budget and two days later I am driving my Malibu.Thank you Josh and everyone at Northwest Hills Chevrolet !

Pinky38

12 de jun. de 2016

We were looking for a good winter car and checked several dealers. Our decision to purchase a 2016Traverse was based on safety, all wheel drive and convience of garage and service. Josh Root was ableto locate the car, color and accessories we wanted within two days. We feel this car will service us fora good long time and we can get to Sullivan's easily. DOROTHY Bazzano

NewCar123

9 de jun. de 2016

Took a little while to come out and approach us but otherwise good customer service, no pressure to buy and addressed all questions and concerns.

Jones245

7 de jun. de 2016

Dealership attempted to sell a used car with 4 different tires on the vehicle. When they were told about it the used car manger said it was safe with 4 different tires on the vehicle, and they would not replace the tires. After telling him how unsafe if was while standing in the showroom with others customers in the the showroom the used car manger said rhey would replace the tires. After buying a total of 4 vehicles from the Sullivan's dealerships i think I would never buy another vehicle from them again.

samnlilsmom1

31 de may. de 2016

Josh Root and Darren Schwartz made purchasing my car a wonderful experience. Having credit issues, sales people often dismiss a potential buyer, and these two men were amazing. I would strongly recommend them to family and friends.

Happy Chicken Lady!

27 de may. de 2016

I was in a predicament with my trade in vehicle, Vin and entire staff made it so I could get the used car that I wanted and made a way to make it happen financially . Vin takes his time with you, listens to you and tries to get you what you want. He is honest, sincere, personable, and very informative! I won't go anywhere else again! Thanks Vin!

Carguy

21 de may. de 2016

My experience was very good. Nice people . Answered all my questions. Knew all about the car I bought.Had it ready on time. Clean. Got my reg in a couple of days. All is well.

DeanM88

21 de may. de 2016

I was given great customer service during my visit to Northwest Hills Chevrolet. Vin was very knowledgeable and helped answer all my questions. He made the car buying process extremely easy and went through all the features on the Malibu I purchased with me. Darren helped me through the finance process and made sure to explain everything thoroughly. I'm completely satisfied with my experience and will recommend Northwest Hills to anyone I know who is looking for a new car.

molly gregory

12 de may. de 2016

I already had an idea of what I was looking for when I walked in. Jack was very helpful & informative during my test drive. When I made up my mind about what I was getting, he was quick to get everything done and carefully explained and showed me my new car. Overall it was a great experience for my first time buying a car!

silveradoguy2016

6 de may. de 2016

I wanted a specific truck and my salesman went the extra mile to see to it that I got it.I bought a new Silverado from Ted Marola in 2008 and when I went to buy this one I looked for him,he is a top notch salesman, and he is a great guy also.I would not consider anyone else if Ted still works there when I need another Silverado.

Joshua Aferzon

6 de may. de 2016

Vin was honest, timely, and experienced. He went above and beyond to make sure I had transportation while my new lease was being prepared. I'd highly recommend him to anyone looking for a good dealer.

fred

5 de may. de 2016

My experience dealing with the staff was extremely good. There was no pressure and they were very accommodating in finding the vehicle that had everything we were looking for in the vehicle.

newcar

3 de may. de 2016

I recently purchased a New Chevy Malibu which was the 2nd motor vehicle bought with the assistance of Ted Marola of NWH. Ted was well aware of the research done in the process of determining the value of the car and did not play games. He was efficient, courteous and diligent and was a pleasure to work with.

GabiC

27 de abr. de 2016

First time to the dealership, completely new experience for me for car buying. Went in for one thing, left with another and learned so much from Vin a long the way. Very patient and cooperative.

Traceyj

8 de abr. de 2016

After shopping around we landed at this dealer and am so glad we did. It was a great experience from start to finish. I'm definitely coming back!

jim

6 de abr. de 2016

Stressful but fun Vin did a good job. This is my second vehicle from NWH always friendly & courteous my favorite dealership of all time Thanks for the help Vin

Chris Greaves

31 de mar. de 2016

This was by far the best dealership I have ever dealt with. I told them my down payment and what I wanted to pay per month and within an hour and a half I owned my 2010 RS Camaro. They gave me a fair trade value for my car and they only saw a picture of it. Josh Acuna, our salesman, was great to work with and wasn't trying to push us into anything like typical sales people I've dealt with in the past. My wife's lease is up in March and we don't plan on working with any other dealership. And if Josh is still there, he will definitely be the one we work with!!!

phils silverado

31 de mar. de 2016

We had a great experience with Vin. He took the time with us to put us in a vehicle that we would be happy with and comfortable with the payment at the same time. We couldn't be any happier with our purchase. He took the time to explain everything about our vehicle before driving it home. Best experience we have had yet. Thank you so much Vin!! Philip and Theresa Bascetta

british123

22 de mar. de 2016

this was the fifth vehicle purchased from NWH and there is a good reason for this. First time we have dealt with Vin and he was very friendly and helpful.

asmed31

21 de mar. de 2016

My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood everything before leaving. I had a lot of questions and she had all the answers for me! I was in there almost everyday for about a week before I finally purchased the car and each day I had new questions for her that she answered without a problem at all. Lindsey made me feel comfortable in buying this car without any pressure to buy! I talked with a few other of the staff & customer service while I was there such as Roger and Darren and they were nothing but helpful! The staff is very down to earth and made my purchase a breeze! If I could, I would like to thank everyone at Northwest Hills for making my visit & purchase an enjoyable one! For I am surely glad I chose them!

C.D.15

20 de mar. de 2016

I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal.When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own.I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it.The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give.

abcd123

20 de mar. de 2016

Vin was very easy to work with and had a great friendly attitude. He gave us the information we needed to purchase the vehicle. He was knowledgable about the vehicle and showed us how to use some of the unfamiliar equipment in the vehicle. Would definitely work with him again.

Doreen3

1 de mar. de 2016

Working with Vin was wonderful! He is so knowledgeable in all facets of the car buying experience that we felt very safe being taken care of by him. We would recommend him and the dealership to all our friends.

2016Tungsten

29 de feb. de 2016

I recently purchased a brand new 2016 Silverado 2500HD LTZ. I worked with Josh Root as the sales professional. Josh was great at being patient with me as I decided and test drove several trucks and asked lots of questions. In the end I decided on one they had on the lot. Josh worked with me to get the deal that I wanted with Roger Rathbun. After the deal was done there were several outstanding options that needed to be completed that I wanted. Both Josh and Roger ordered the equipment and had it there a few days later. They arranged for a loaner truck for my use while mine was in the shop being taken care of for a few days. They checked in with me and Josh personally made sure everything was completed as I had requested. Roger called me to inform me that a recall from GM had just come out and that he would make sure that was completed before they gave the truck back to me as well. I had a question concerning the loan about a week after I made the purchase, after I left a voice mail I wondered if he would return the call since the deal was done and over with. Darren Schwartz quickly returned my voice mail and answered my questions. I was completely happy with my new purchase experience to date! Thank you Josh.

TruckMomma

26 de feb. de 2016

Have dealt with the Chevy Parts Department several times in the past few months. The guys in that department are knowledgeable, friendly and very helpful. I found the prices to be competitive and I would highly recommend giving them a call for all your Chevy parts needs.

Jblaess

21 de feb. de 2016

My entire experience at this dealership was fantastic. Prices were fair and the people were friendly, knowledgeable, and helpful. Vin walked me through the whole process and was great. Love the car and the experience.

RC

18 de feb. de 2016

My mother-in-law's month old Certified Pre-owned 2011 Tahoe with 44k took seven tries to start and then it ran rough and wouldn't go faster than 10 to 20 mph. I called Sullivan's (the dealer she bought it from is too far away), they took it in and Ralph called me when they couldn't reproduce the same issues. Based on the codes in the system he said they would replace a couple of relays and make sure the electrical connections were clean and protected with dielectric grease. I told him I thought it was bigger than that, that it was a safety issue and wanted to see if the throttle position sensor was bad. He felt it wasn't and said they would leave it at the relays. When he called later to let me know it was ready he let me know that he went back and reviewed the issues as I described and ended up replacing the throttle body. All the work was done under warranty and I couldn't be happier. NICE JOB RALPH!

TomCPF

4 de feb. de 2016

Had a great experience in the purchase of my new Terrain. Vin was extremely courteous, knowledgeable and helpful in all information I needed as well as arranging for me to road test and meet the service manager. Smooth and fair would be a perfect description of my experience at Northwest Hills dealership, thanks to Vin.

Evolved

23 de ene. de 2016

Couldn't have asked for a better experience. Cory and Vin were an unbeatable duo. All the dealers near me like to waste time and go back and forth so I found a truck I liked and submitted an inquiry to northwest hills GMC. Cory contacted me first thing in the morning and it was smooth sailing from there. He introduced me to Vin and we had a deal done in less than 3 hours over phone/text. They even gave me extremely fair value for a trade, all over the phone and through pictures(I sent as detailed pictures as I could). This dealer has their staff really trained well. You can tell simply by how smooth each step went. They were able to register the car for NY and pay the taxes for me(they collected them from me and did they rest). We got on the ferry from Long Island the next day to pick up the car. Vin was nice enough to come to work on his day off and even stay late! He even wanted to explain each part of the car, but we had to catch the ferry back to NY.All in all, I don't think you can find a better car buying experience. A+ to Cory, Vin, and the entire team at Northwest hills.

Liaiossa

23 de ene. de 2016

Vin is by far the best salesman I have ever dealt with! He is so thorough and helped me make the best decision possible for me! He is super professional and I would highly recommend him to anyone looking to buy or lease their next vehicle. Roger and Darren made the paperwork process super smooth and were also super friendly.

raday

16 de ene. de 2016

I wanted to pre-order a 6th generation Camaro and Vin was the most knowledgable person I spoke to before putting in the order. I walked into the dealership after calling and speaking with Vin and placed an order the same day. He was patient, kind, and had an answer for every question I asked. He doesn't play games and is very honest. Everyone at the dealership was courteous and willing to make everything exciting about my car buying experience. When my car came in, Vin was just as enthusiastic as I was and made sure everything was done before I even arrived to pick up the car. I was in and out and driving my car in no time. Thanks so much Northwest Hills and Vin for making my car buying experience so awesome.

Kd51

10 de ene. de 2016

Roger was helpful locating the vehicle I wanted quickly. Leasing process was quick and easy. Competitive pricing. I would recommend Northwest Hills to family and friends.

JBlack

10 de dic. de 2015

My wife and I were in a crunch and needed a new car. Vin was excellent and courteous! It was the best experience we have ever had purchasing a new car. We were there on a Tuesday night and had the new car on Wednesday! Thanks Vin!

Tad D.

9 de dic. de 2015

Second vehicle purchased from Northwest and what a great experience. Vin is without a question the most outstanding sales personnel we have ever dealt with. Polite, courteous, patient and the most professional auto sales professional we have ever done business with! If anyone has ever had a negative experience elsewhere , do yourself a favor and go see Vin at Northwest Hills. Vin and Brian Kirk went the extra mile to insure we received the best deal and all applicable discounts on are new Silverado High Country. The tech team did a great job on added accessories and took their time in explaining how everything functioned.Thank you to the team at Northwest that made our buying experience a memorable great experience! Tad Derouin

eac32985

9 de dic. de 2015

For the second year in a row we paid a visit to the folks at Northwest Hills dealerships to replace our vehicle. Last year my wife took possession of a 2015 Jeep Patriot Latitude on a lease. Corrine Markey, our sales person was wonderful on that transaction and led us to lease a 2016 Chevrolet Cruze LT this year. We were warmly greeted by Jack Olson our salesman. He was patient with us throughout the sales process which was helpful as we just had a new baby a month earlier. Northwest Hills even paid off my 2009 Chevrolet Cobalt loan which made the lease of the 2016 Cruze possible. Two years in a row they have met or exceeded our expectations. Thank you to Northwest Hills, Jack Olson and Darren Swartz for making car buying pleasant.

John G

8 de dic. de 2015

Vin Kjersgaard is one of the best sale personnel I have had the pleasure of doing business with. His knowledge of the product was outstanding. His advice was very helpful in making a decision on whether to purchase a GMC or Chevrolet .6 Days after the sale I had a question about my new vehicle and called Vin on his cell phone. He did not have the answer for me however, he walked back to the service dept and put a service adviser on his cell phone to provide me with the correct answer. That is customer service you do not find everyday.

Linda T

4 de dic. de 2015

Purchase went very smoothly-and Vin went out of his way to obtain an item for me as well as working to save me money in several areas. Bought an Acadia-it has exceeded my expectations as well! I would recommend both the dealership and Vin(and the Acadia) to anyone purchasing a vehicle.

Rickb

6 de nov. de 2015

I went to "just look" and bought one, they were able to find what I wanted at a competitive price. the Acadia looks,rides and handles great.

Debbie

5 de nov. de 2015

Vin and Brian made the purchase of our families 6th vehicle in 4 years an extreme delight! There couldn't be a more professional team of employees anywhere else. We appreciate that all of our questions and concerns were never a problem to ask and that they would always go above our expectations to please us. It is not everyday that you find customer service like they give us! We look forward to continuing our purchases at Sullivan's Northwest Hills in the future.

Charlie

4 de nov. de 2015

Great experience in the buying process. Straightforward people who did not waste my time. Very happy with my vehicle! I would recommend these guys to anyone looking for a car.

Paige Ruane

1 de nov. de 2015

Darren and Vin were extremely professional and helpful. Vin went out of his way on a few occasions, coming in on his day off to help us. He kept me in the loop but was also respectful and kept things simple. He was great at answering all my questions and made a point to find out what he didn't know about the new technology. Working with him was a pleasure.

Rob Stoddard

19 de oct. de 2015

Very good experience through the whole process. All steps as Vin explained with no surprises, I would highly recommend any one looking for a new car or truck stop in see Vin.

Cookie731

16 de oct. de 2015

This is a terrific dealership with experienced , first class sales team . Vin Kjersgarrd is knowledgeable, highly competent and personable representative . I would highly recommend the NWH"s as a dealership to visit when a new vehicle is what you looking for..

Jerry

12 de oct. de 2015

Vin knows what he is doing and is very businesslike and efficient. I was pleasantly surprised that we could obtain the vehicle the same day.

gjzappone1

3 de oct. de 2015

Looking for a second hand vehicle is very stressful checking the internet for weeks.. Found two I was interested in and decided to give Northwest Hills a call. Spoke with Vin Kjersgaard who scheduled an appointment with me on his day off. Vin was extremely professional, no high sales pressure which would have pushed me away. Spent approx. 3 hours with me that day trying both vehicles and going over everything about the vehicles and made me very comfortable. I actually feel I made a new friend and not just a Sales Consultant. I purchased the 2014 Jeep Trailhawk. Been looking at theses vehicles for over a year. I would go back to Northwest hills and give Vin Kjersgaard a chance to sell me my next vehicle because I have trust in him. Thanks Vin, Your friend George Zappone

Greg l

25 de sep. de 2015

I responded to a call about turning in my leased 2013 Silverado early and getting a 2015 Silverado. I talked to the sales man several times on the phone and thru emails. I made it very clear that the payment had to stay the same. I have it in a email. I go into the dealer do the test drive and then sit down to do the paper work, he has the payment over 100. Dollars more a month. Then he tried to tried to down size me from a crew cab to a extra cab. This is when I left. I reached out to his manager explained my experience to him. I was a assured he would get back to me. I had to call him back two days later and he made excuses then said I must of been confused of what truck he was talking about. The salesman sent me pic of a crew cab and did a test drive in a crew cab no confusion. This was by far the worst car buying experience I have ever had. Three weeks later I did the same deal for four dollars more a month with another dealer.

Christopher722

17 de sep. de 2015

Thank you so much for all help and insight as I took the time to find the right vehicle. I bought a new 2016 Chevy Colorado and Vin Kjersgaard was not only kind and helpful but very knowledgeable about the product that I was interested in. Awesome experience and I would definitely return to buy my wife a car sometime soon! Ive dealt with really crappy service and I knew just walking into this place that I was going to be helped with my search in the best way possible and with the least hassle.

Burrell's

19 de ago. de 2015

Would it be a car an SUV or a truck my wife and I were really not sure. Vin Kjersgaard took the time to show us and educate us on no less than 6 different Vehicles, his knowledge was exemplary . Then we test drove three. After three hours with us Vin who always appeared to be as excited as we were about the possibility of a new vehicle in our family, really allowed us to be comfortable and make the best choice for us a Buick Encore. But the color we wanted was not on the lot. No problem what so ever Vin told us. They located my wife's dream car and within three days we were driving out of the lot with a beautifully detailed emasculate Encore. The entire experience was wonderful . The rest of the team at Northwest hills the same. Will we go back to Northwest Hills? You Betcha!

Christoph62

10 de ago. de 2015

Thanks to your salesman Josh Acuna for helping make my transaction with your dealership a very pleasant experience. Helpful and great to work with, he showed the vehicle I wanted to see and without any pressure guided me though the purchase process. Your finance man Darren Schwartz was also very helpful and found the financing terms I wanted at a great rate. Both of them are an asset to the organization. I would definitely recommend them and your company to anyone interested in buying a quality used car.

Impala

8 de ago. de 2015

Buying my car was a piece of cake, originally I went in to look at a vehicle that I was interested in and that did not work out, I gave Vin a number that I needed to be at and the team came up with a deal that I could not pass up on what I feel is a much better car.

james1018

6 de ago. de 2015

After dealing with this dealership and staff for the first I was very pleased and impressed with sales they were fair and honest unlike most dealerships.

jgfcar

6 de ago. de 2015

Cautious optimism is always the best a customer can hope for when searching for a second hand vehicle. On July 16, 2015, I bought a 2008 Dodge Dakota truck from salesman, Vin E. Kjersgaard. As a salesman, he was superb, attending to all aspects of the sale with absolute professionalism. Indeed his engaging personality was also stellar. He was able to personalize any questions or concerns, assuaging any doubts that we might have had about purchasing this old truck. At first sight of this rather dirty, tired looking vehicle, I was temporarily appalled. However, I did like its configuration and the sound of its dusty old engine and the thought that it had the potential as a personal transporter for my needs in years to come. FIRST TASK: clean up the bloody mess! That said, Vin guided it through a series of "cleanliness adjustments"(Jay) and I suspect, legal, mechanical evaluations. One week later, after finalizing the sales transaction with Darren Schwartz ( financial guy), my wife and I were flabbergasted when we saw the astounding results of a masterful cleanup of that truck. It was beautiful! The "beast" had been transformed into the "beauty." And the engine was sparkling. Though I heard it before, now I could SEE it; it actually had parts that looked practically new. All that Vin had promised had come to fruition. Thanks again, Vin. Good luck in your sales career.John and Susanne Funchion

MattP

5 de ago. de 2015

After 25 years of owning Japanese automobiles, switching to GMC represented, for me, a significant change and source of anxiety. The product is what brought me into the dealership but having dealt with all the staff from my sales consultant, to the business manager to the service manager, I was impressed. I have purchased several new vehicles in the past elsewhere, but my experience at Sullivan's surpasses those. Vin, especially worked very hard to satisfy my requests locating just the vehicle I wanted from elsewhere. At delivery, it was spotless and meticulously prepared. I felt I was dealt with fairly and competently in what was a low stress and low pressure experience. In addition to the excellent staff, the facility itself is first rate. I found the sales, parts, and service departments to be exceedingly clean, modern, and comfortable. I expect to be a customer for years to come.

MarkR

5 de ago. de 2015

My wife and I were in the market for a new lease and we started out at Sullivan's Northwest Hills dealership and we had a great experience. Our salesman was Josh Acuna and he was awesome....he was very patient w/ us, which we really appreciated, he was knowledgeable about the vehicles and was just very helpful in getting the deal done. The rest of the staff at Sullivan's that we dealt with were great too....everyone was very friendly and happy to help in any way they could. Our overall experience was excellent and we will be back again!

happytrucker

28 de jul. de 2015

We arrived early for our appointment but Vin did not keep us waiting long. He was a pleasure to work with, explained everything clearly, and we loved his little anecdotes. My husband and I are senior citizens and buying a vehicle tends to be somewhat stressful, but Vin made it a comfortable experience. Cheers to Vin and the rest of the team...everyone was great!

viking1

11 de jun. de 2015

After driving the Viper for 10 years, I finally found another car to love - the 2015 z06 Corvette convertible. Because it is new model and had not even been built yet, trying to find a dealer who would honestly tell me when and how I could order one was not easy. After going to several other local dealers and being given some pretty inaccurate information, I found Sullivan Northwest Hills Chevrolet. From the first meeting, my wife and I felt that we were dealing with folks who were honest and straightforward (which is the only way to sell a car these days with the amount of internet information available to the buyer). We were introduced to Vin Kjersgaard, a lover of all things Corvette, who explained that the dealership had just one allocation for the new Corvette convertible and if we wanted it, we should reserve it (and that we could always cancel the order if we changed our mind. No pressure, just information). Vin walked us through building "my" car and when I picked it up today, it was exactly as promised. From our initial meeting through the financing and final delivery, the folks at Sullivan Northwest Hills were forthright, accessible, and people of their word. Highly recommend them

Falcon

4 de jun. de 2015

The team I worked with was great all around, truly a pleasure to work with. They were able to find an nearly exact match for exactly the vehicle I wanted, and we're even able to do some in shop modifications the day of. Will not hesitate to bring my car there for service and will certainly go back for my next vehicle.

slegacy21

3 de jun. de 2015

I would like to first point out that Vin was an awesome salesmen when we purchased the vehicle! He kept us in the loop on everything going on and we had a very smooth delivery. It was a little bit disappointing to go in the dealership and have him talk to me without even knowing who I was not even a month later. This is my third car purchase and I felt a lot like a dollar sign instead of an actual person after that.My real problem is with the service department. I declined the extended warranty offered along the advice of many people wiser than me, including many Subaru mechanics. I was very glad that I did that considering when I brought my car in with a very apparent rattling the techs at NW Hills "could not hear anything." I left and heard the car rattling right away. I returned my car two days later and got a loaner vehicle. This was by far the worst loaner vehicle I have ever encountered. It was damaged, interior was stained, and it had a terrible smell. The tech's "thought" they "fixed" the issue on my car. I can't believe that a dealership would allow a customer to leave with the "assumption" not known fact that the issue is fixed. I own the fact that I bought a used, non-certified car from this dealership, but I do believe that if you do not have techs capable of working on out-of-brand cars, you need to send the vehicle to a dealership that does. Which, I would like to add, I was told would always be the case when they were trying to sell the warranty to me. Because of the very incompetent service department and the frustration I experienced because of them, I will never return to this dealership again.

Dan

2 de jun. de 2015

Vin and the entire team at NWH listened to my leased vehicle situation and were determined to help. The entire process was low pressure high impact. Each of the other team members, including the owner, all made it a point to stop by and say hello and to make sure my needs were being addressed in the best way possible. Vin worked with the finance team and came up with a deal that worked for everyone. I drove away happy knowing that my daughter will be in a new, safe, under warranty vehicle and that I shed the burden of the off-lease vehicle just by stopping by the dealership.

ajg0929

31 de may. de 2015

My fiance and I have been going to Sullivan's NWH for awhile now, they are always kind, and willing to work with you. We will not go to any other dealerahips. Never have had a bad experience there!

Happy Customer

19 de may. de 2015

William was very knowledgeable, I came into the dealership with my heart set on a used Buick, we test drove a Lucerne and loved it, but it was older with a lot of mileage. William suggested the 2014 Chevy Malibu, I test drove it and fell in love. Thank you for the speedy help and friendly banter. Neil was the salesman that helped us when we picked up the car.Sincerely,Linda

Maizie and Michael Yukon Denali

26 de abr. de 2015

We arrived at the dealership on Sat April 25, 2015 to pick up our new GMC Yukon as we walked in the door we were greeted by Sean Sullivan who was a very instrumental part in our purchase we can`t say enough about the wonderful way he assisted us. After speaking to Sean we were introduced to Darren the finance guy who really made all of our paperwork a very easy and pleasant experience. Once we were done there it was time for my wife and i to see our new car a stunning Yukon Denali our salesman Vin was totally awesome he took quite a while with my wife and I showing us all of the features in our new car from setting up Onstar and pairing our phones he went through all of the hands free apps he helped my wife set the seat and her mirrors as she will be the primary driver. We have purchased many new vehicles and Vin made our delivery experience the best to date. He also answered any questions we had. Once he was done we left very happy and confident with our purchase i would highly recommend Sullivan`s Dealerships to anyone that is looking to purchase a vehicle..

russell

20 de abr. de 2015

Salesman was friendly and helpful during sale of truck.The truck looked great when it was picked up. ( Truck was detailed)Vin went over the whole vehicle step by step .Darren was percise on all contracts and fees.

James7

16 de abr. de 2015

I have to say that I was very pleased to have purchased my most recent new vehicle from the group at Sullivan's Northwest Hills I found the staff to responsive to my requests and the overall experience was very enjoyable. I also felt I got a very good deal compared with other dealerships visitedI would certainly buy from them again in the future.

SPR

16 de abr. de 2015

I recently completed the purchase of another vehicle from Northwest Hills and, as always, it was a very professional and satisfying experience. I spent a significant amount of time researching the vehicle I was interested in and the team at Northwest Hills was extremely knowledgeable and patient in helping me build the car I wanted. They were always courteous and never pushy when it came to closing the sale. It's very evident to me that their business philosophy is one based upon building customer relationships and not one based upon selling cars. I would highly recommend this dealership and look forward to buying additional cars from them in the future.

JAG

14 de abr. de 2015

The staff at this dealership demonstrates professionalism and courtesy and makes the purchase experience a pleasant one. There were no maudlin attempts to ingratiate themselves or to attempt to strong-arm or embarrass you into making the purchase. Throughout the process, I was treated with appropriate respect and my questions were answered clearly. There was no attempt to force added purchases, no effort to frighten you into purchasing something you were not sure you wanted or needed. They presented the availability of accessories that could be added and explained their purpose but did not force the issue if you did not want to buy them. At delivery, the car was pristine and the salesman took all the time I needed to explain the controls and answer any questions I had on operation of the vehicle and its accessories. Quite surprisingly, the car was delivered to me with a full tank of gas, a wonderful touch of courtesy to the purchase experience with this dealer. Vin Kjersgaard and Howard Hudimatch were truly gentlemen throughout the process of negotiation and sale. They know their product and make the purchase a comfortable experience.

BPV

7 de abr. de 2015

Very happy with my experience with your dealership. Vin Kjersgaard was very prompt, thorough and courteous when responding to my inquiry. Having spent many years as a salesman in the powersports industry (motorcycles, ATV's, personal watercraft, snowmobiles and utility vehicles) it was interesting to be on the "other side of the desk". In addition I had not purchased a vehicle from a dealership in over 16 years. All aspects were handled proffessionally and courteously. I was in the Finance Office for about 2 hours but only because Darren Schwartz and I were bench racing about our years of motocross racing.

Brian413

4 de abr. de 2015

I purchased an 04 GMC Sierra 2500 from Sullivan northwest hills dealership. It was a good price and Corey my salesperson did a very nice job. However the truck I purchased never passed inspection the entire time I owned it. It started having issues two dates later ( speedometer gauge cluster, exaust manifold leak, very loud transmission wine on the highway. I was also told that it had a brand new $600 break job. After having my local mechanic look the truck over he said it was cobbed together and there was no way the breaks were new the pads were down to the wear sensors. The used car manager was crass and rude when I presented them with the issue. I even offered to pay for the parts my self. Please steer clear of this dealership they'll sell you a car and do a nice job of that but don't stand behind it. Bad businnes

porsche911

1 de abr. de 2015

I had the pleasure of dealing with Vin Kjersgaard at Northwest Hills. I called the night before, we made an appointment and we met promptly the next day at the dealership. Within minutes we were walking around the vehicle in question and on the road a few minutes later for a test drive. Vin was exceptionally knowledgable and friendly throughout the entire experience.I never felt rushed, pressured or obligated to make any quick decisions. The entire process was smooth, informational and professional. Vin was able to assist me with all the necessary paperwork and scheduling of additional options I wanted added and left later that day extremely satisfied. I would recommend dealing with Vin at Northwest Hills to anybody. A fantastic experience.

HLWB

29 de mar. de 2015

I saw a used car online and decided to contact the dealership. I received a response from Cory Giordano not long after I hit "send". After meeting with Vin and taking the car out for a test drive my husband and I hesitantly put a deposit on it. I say that only because we had just started looking. We didn't want to make a decision that we would regret. I appreciate Vin's honest, straight forward sales approach. He is a true professional. We never felt pressured or rushed. The staff was friendly and helpful. My husband and I have already recommended Northwest Hills to our friends. I know where we will be going for our next car!!

DB

20 de mar. de 2015

We saw a used truck online. We did Northwest HIlls' online estimate for our trade-in. The numbers were great -- about $6500 lower than Rodman Ford for a nearly identical vehicle. We drove the 2 hours and the final price was within $200 of the online estimate. No pressure to finance through the dealership so they'd get a cut. No pressure for add-ons. We arrived, the truck was clean and ready for us to drive, no multiple trips to the "manager" making us sit for 15-20 minutes at a time. Easy, easy, easy.They are even handling the registration in Massachusetts for us. (Still waiting for the paperwork, but it's only been Saturday to Thursday.) Again, easy!Oh yeah -- Vin is a car guy. My husband is a car guy. They chatted tracks and racing and their fast cars while waiting for the numbers. Always a plus to talk to car guys.

lkearney

25 de feb. de 2015

I recently leased my second GMC Terrain from Northwest Hills dealership. I went back to this dealership a second time because the deal was effortless the first time around. This time was no different. I requested an internet quote (I live an hour away) on a terrain and I quickly received an email from Cory Giordano. From there we spoke on the phone and I told him what I was looking for in a vehicle and financially. I wasn't in any rush since my old lease wasn't up until May. However, Cory ended up giving me a deal I couldn't refuse. Cory also made arrangements for me to have a loaner car when I turned in my old lease so I wouldn't have to come down twice. He listened to my wants and needs and gave me everything I had asked for and more! Vin Kjersgaard was the salesperson that the deal went over to. He was very pleasant and on his day off came up to Massachusetts to register my new vehicle for me. He even made plans to meet me the next day to give me my new lease. Vin has also called to check in on me and my new vehicle. The staff at this dealership have been so accommodating, caring, trustworthy, open and very personable that I will be letting others know that they should give Sullivan's Northwest Hills dealership a "look see". I do believe that when this lease is up...I will be taking my business back to Northwest Hill's!!!

XTS

9 de feb. de 2015

The Folks at Northwest Hills Cadillac/GMC were true professionals. From the moment I walked in the Showroom they were nothing but inviting from the onset..

sgh

24 de ene. de 2015

From the initial interaction in the dealer parking lot all the way to the new vehicle pick-up Dave offered polite and professional service. He took as much time as we needed with questions and guided us around the car as we looked at everything. Most notable to us was the pressure free way in which Dave communicated with us. From there Dave led the way through every step of the process, always ready and willing. Also notable to us was our experience with Darren. Your pretty nervous with all the paperwork and all that comes at you when you close, but Darren provided both a professional and thorough explanation of everything in a very relaxed atmosphere, again taking as much time as we needed. Between Dave and Darren we absolutely were treated courteously and professionally. A great experience indeed.

Laineyb427

24 de ene. de 2015

I made a decision to go to a smaller dealership rather than the large one up the street from our home. Once I walked through the door of Sullivan's NW Hills Dealership any feeling of doubt went away. The staff was very friendly & welcoming. We were introduced to our salesman who could have sold us any car there, but he stuck to my interests & gave me so much knowledge about the vehicle that I feel very confident in our decision to lease & will of course return to purchase any future vehicles.

rtovar

22 de ene. de 2015

A few days ago I went to visit Brian and Vic at Northwest Hills looking for my first car. Never having been through the process of shopping for something so big, I was a nervous wreck even before I parked in the lot. But, Brian and Vic were beyond friendly and the the rest of the staff treated me like I had known them for years. They were able to give me a deal so good, that when I told people about it, they assumed I've haggled before in my life. I'm beyond in love with my car, and I have the good men of NWH to thank for that. If ever you're in need of a vehicle, or service, stop by here first, you'll be glad you did!

JMWoodward89

20 de ene. de 2015

I could say I regularly pass Northwest Hills Dealership, I occasionally drive through the lot to admire the GM Vehicles as new ones arrive. As I was passing a couple days ago I spotted the 2015 Canyon and to my surprise saw it was an All Terrain. Had to get out for a look and I nstantly loved it just by a quick peak. As I struggled to look away Vin (sales) started the truck with the remote start and was kind enough to let me and my girlfriend take it for a quick ride. It was great that someone who is as much into autos as I am was there to tell me all about the truck. Vin wasn't pushy nor did he talk to much. He was polite. Let us talk and got to know each other pretty quickly. We went inside, Vin offered us coffe and snacks. The crunching of numbers was very easy going and although I had some pretty specific terms I wished to be met, Vin and his team achieved the task of getting me to where I wanted to be with my trade in and payments. I'd reccomend anyone looking into getting a new or used vehicle to visit Northwest Hills and the crew who took care of me. I look forward to returning for service or even, further, future transactions. Overall a great experience to drive off in a great new truck.

Bill/Jeanette

14 de ene. de 2015

Purchased a new 2015 Chevrolet Malibu through Dave P. Dave always made us feel like he was trying his very best to get us just the car we desired (which he did). He is professional, knowledgeable and delightful to work with. Never once did we feel he was trying to close a deal for a commission. Always felt that we were important to him and the dealership. Darren worked his magic to get us a very good finance deal. We also dealt with Howard who was a pleasure and met Vin who was so nice to us. Would definitely return to NWH and already have recommended to friends. Thank you for helping us start the New Year off in a truly positive way.

bos514

14 de ene. de 2015

We worked with Dave to trade our truck in for a new car. The process was quick and easy. We were pleasantly surprised to leave with a brand new car that night. Everyone we dealt with was very helpful and friendly.

Tctegse95

11 de ene. de 2015

I was in need of a truck asap I so happened to stumble upon a 07 GMC Sierra at northwest hills. I immediately filled out an online finance application and received a call from Vin shortly after to set up an appointment to look at the vehicle. I showed up loved the vehicle instantly it was exactly what I wanted, Vin was super helpful as was Darren for getting the financing for me even though it wasn't an easy task. I would recommend this dealership to anyone. Best experience by far at a car dealership.

A&G

9 de ene. de 2015

We worked with Vin to purchase a good used Subaru. Vin was prompt, engaging, knowledgeable and always available to help. The staff was friendly and accommodating and generally easy to work with. Our only frustration is with the pervasive fluidity of pricing practices of auto dealerships.

James

27 de dic. de 2014

I recently purchase a car from this dealship and they didn't not tell me about my visor for my sun roof was Broken and also the told me the car was check by they cerifed mechanic and not even a week later my brakes want out I need rotors and brakes and when I call the dealerships back they told me I had to bring my car back to the dealership and that was over 1300 miles and they also charge me a 200.00 fee for vin being hide and never told me it was options about that feature I would never recommend this car dealership to no one at all

mandnsem

16 de dic. de 2014

I worked with Dave to purchase a new car that I found on the internet. It was a very quick and easy process to come to a price that I was comfortable with. The car was in great shape, as advertised, and he went over every single feature of the car with my family, including setting up all of our cell phones to the car. I would recommend this dealership to anybody looking for a smooth car buying experience.

billruss

30 de nov. de 2014

Absolutely an exceptional experience with Dave and Howard in sales and wow, what a phenomenal car! If you like great driving cars, check out the new CTS and ATS. Seriously! This is the second vehicle that I purchased from NWH and cannot say enough good things about the staff or the car. In July, Pat in service gave me a loaner CTS while my truck was in for service. It all started with Pat! I thought it was an interesting car and considered buying a new one. I never thought I would be interested in a Cadillac, or anything other than a German car. I did a lot of research and saw that all of the reviews, including the Consumer Reports video review (search for it), raved about this car's ride, handling and power. They said it was hands down better than a BMW or Mercedes! I therefore knew what to expect, or so I thought... This car far exceeds my expectations. It is exceptional!Dave Paolino worked with me on configuring and ordering the car. Dave is a a great guy, reserved but friendly. He has a great attitude and listened to what I was looking for. I enjoyed the ordering process while Dave kept me calm with his subtle sense of humor while waiting for the car to be built. It would be an understatement to say I was anxious. Prior to deciding on NWH I checked out several other dealerships including BMW and Porsche but decided I wanted to do business with Dave - somebody I felt comfortable with and liked. I would definitely buy another car or truck from Dave and NWH.Kudos to Dave, Howard, Pat and the staff at NWH. These guys get a 10 in my book.

BrianDiFatta

23 de nov. de 2014

I contacted a few dealers for a competitive quote on lease and purchase. Vin contacted me immediately and also (more importantly) went to work. I was quite clear in what I wanted and how I could get things done. Vin met my needs each step of the way and won my business. I will work with him again if given the need.

ndaigneault

20 de nov. de 2014

Nothing but good things to say about my experience with Northwest HillsI worked with Vin Kjersgaard in sales to get a new truck for myself and a leased Malibu for my mother. He found both of us the exact cars we wanted (they weren't on the lot) for the best prices (I shopped around). Regarding my mother's lease, he made us aware of an incentive other dealers hadn't saving her more money.I had an equally good experience with the service dept. (Laura service manager). Had some upgrades installed and some minor issues addressed with no issues. Very professional staff all around. I highly recommend Northwest Hills and will purchase my next vehicle there.Noel D.

dcreaco319

20 de nov. de 2014

Vin was a very professional salesman. He did not pressure us at anytime. Vin was knowledgeable and friendly. He made our purchase go smoothly. I would definitely recommend Northwest Hills and Vin to family and friends in the market for a new/used vehicle.

ryany123

18 de nov. de 2014

Had a great experience purchasing my certified used truck from Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac. Vin Kjersgaard was quick to find me exactly what i was looking for and was very fair in agreeing on a price. Overall he made my buying experience go easy and got me what i wanted. would have to say i had a great experience at northwest hills and will use them in the future.

pub911

31 de oct. de 2014

Vin was great. Not pushy. Informative, personable and well organized. The only thing i would have liked to see that i didn't was a more thoughtful disclosure of the AS-IS purchase. I learned this as I handed over the check. I had assumed a minimum 30-day warranted.

PaulRoss

25 de oct. de 2014

I had never dealt with or even been to Sullivan's Northwest Hills Dealership. but let me tell you, from the moment that I met Brian Kirk and he introduced me to Jessie Santiago, I knew that I was in for a great experience. Warm friendly environment was surpassed by the feeling from these two gentlemen that I was at home here. Brian was most accommodating and Jessie immediately made me feel that they both were there to serve my needs. Jessie's approach was friendly and informative without being overbearing. Every step in the process was explained completely and easier than I had ever experienced before. I would recommend this dealership and these two guys to work with to anyone who is even thinking about a new vehicle.

Str8-Ace_39

13 de oct. de 2014

I recently purchased a slightly used 2011 Equinox, through the assistance of Vin Kjersgaard. Overall I must say I could not be happier with both the Vehicle & the services NWH has provided. Vin was absolute with ANY help he could provide. They have delivered an impecable vehicle and in my opinion they hold an impecable reputation. Most important to me was the ability to stand up to what they had promised....The Salesman I delt with was Vin K. & I felt he was very open, honest and fair throughout the purchase. Taking the time to show us alternate vehicles (from other dealers) within a 50-75 mile radius to prove that in fact NWH DID have the best deal out there. I had a rental car when I showed up, and they were nice enough to allow me to leave it with them....I left in a new car & they returned my rental the following day. Again, I would recommend these guys to my own Mother, they work quickly, help you find only what you are looking for, & based on my experience...offer one of the best deals around (including price & service)

Hussey362

5 de oct. de 2014

This is my third purchase and this was the quickest and most efficient. Jessie was very easy to deal with and very good with communication. Excellent experience .

jennifer.w.benaitis

26 de sep. de 2014

I bought my 2010 Acadia from Sullivan's new. I have had it in there two times to fix steering problems. I lost the ability to steer Wednesday on Rte 44 in traffic. Thank god no one was hurt.GMC is aware there is a problem ( it is all over the internet) and not willing to fix it, but what is making matters worse is the dealership is aware and says "it is not covered " What happened to standing by your product? Unacceptable to have a woman, a wife, a mother driving her car and completely losing the ability to steer in traffic. I will no longer recommend GMC Acadia to anyone nor the dealership until they can stand by their product.cc: Better Business / Facebook and twitter

Jeffs61

25 de sep. de 2014

Israel Aquino was an excellent salesman who was very patient and informative. He went out of his way to to identify special discounts that gave us a better price. Management was also very helpful.

scottconn

6 de sep. de 2014

This is the second car I have purchased from Northwest Hills GMC. Dave Paolino was extremely helpful, knowledgeable, and friendly. He was always available and responded to e-mails promptly, even on his day off. I really enjoyed working with him and highly recommend him. Darren (Business Manager) was also very easy to work with. No surprises at all.

bepedersen76

8 de ago. de 2014

I recently purchased a 2014 GMC Sierra Denali from Northwest Hills. It is the third vehicle that I have purchased from the dealership and the second vehicle I have bought through Dave Paolino. The last vehicle I bought was a Chevy Equinox for my mother, who unfortunately passed away a few months after I bought the car. Dave and the rest of the dealership were very helpful during this time and bought the car back from me since I did not need it. Dave and the rest treated me so well, that I knew I was only going to do business with Dave and Northwest Hills when I was looking to purchase a replacement for my 2007 Sierra.

Daniel Casanta

1 de ago. de 2014

I contacted Northwest Hills via the internet and received an immediate follow up phone call and email from Vin and Brian at the dealership. I have bought many vehicles over the years, including through the internet, and I have never had as positive an experience as I have had with Northwest Hills. Vin and Brian provided me with the exact detail that I asked for and took a real interest in satisfying my desire to buy an Enclave. Everything they said that they would do..........they did! I will be recommending Vin, Brian and Northwest Hills to all of my friends. A job well done!Dan Casanta

llariccia

23 de jul. de 2014

Everyone at Northwest hills that we dealt with was very helpful and knowledgeable. They made buying a car very easy and enjoyable. We are very happy with our purchase.

Riloff

22 de jul. de 2014

My wife and I both agree that vin was straightforward and easy to work with. Neither of us enjoy the car buying process at all, and of course there was some negotiation in involved, but overall the process was good.

rlpeasley

21 de jul. de 2014

I recently purchased a new Buick Regal from the Northwest Hills dealership. I worked with Jesse Santiago forquite a period of time as I tried various models and considered my options. Jesse was always pleasant and very considerate during the process. He always satisfied my inquiries and acted in a very professional manner. My wife and I appreciated his help and would gladly work with Jesse in the future and would recommend him to friends.

Kevgerety

14 de jul. de 2014

Recently purchased a used truck from this dealership, but since I work so far away I has a hard time getting there to see the truck and fill out paperwork Jesse worked with me remotely, sending info back and forth through pictures and texts, and the truck was exactly what I was looking for. Very painless process!

gfd2

14 de jul. de 2014

It was great working with David Paolino. He was very professional, courteous, and addressed my needs without pressuring me. I have not had pleasurable car buying experiences in the past, but did while working with David. He followed up on my requests and addressed my questions. I appreciate his help and assistance and highly recommend him.

borrelli50

30 de may. de 2014

Its was a pleasure to work with Jessie Santiago on the purchase of my preowned truck, he went over the top to make sure me and my wife were totaly satisfied with our purchase,he presented him self in a professional and knowledgeable manner and represented your company with great pride, its people like Jessie that makes your company stand out from the competition.

dynaglide1450

28 de may. de 2014

We had a very good experience with Vin and the team. Vin was extremely personable,knowledgeable and efficient. Buying a vehicle doesn't have to be stressful if you deal with terrific sales people!We appreciated Vin's expertise and the fact that he didn't "hard sell " us. We were really pleased to buy our car with these wonderful folks.

sperera

26 de may. de 2014

Recently I purchased an used Infiniti QX56 from Sullivans Northwest Hills Dealerships via Internet and got it shipped to me in Charlotte, NC. Upon possession of the vehicle, it had some minor issues that was not expected.Once contacted, Mr Kevin Sullivan called me directly and took care of the matter promptly to my satisfaction. He was very courteous and professional. Thank you for standing behind what you sell...!

davewein75

25 de may. de 2014

I had a great experience with Vin at Northwest Hills. He was very knowledgable and helpful and didn't give me a hard sell. The first time I went in he asked the manager to meet me too and again no hard sell. Vin was a pleasure to deal with and even followed up afterwards by sending me some instructional videos. I would recommend Northwest Hills and Vin

knifferm

17 de may. de 2014

Everyone at the dealership was very friendly and helpful. Great customer service and great price for the car. Vin made sure we understood everything and answered any questions we had. Very happy with my purchase, would recommend.

Rebeccasjeep12

7 de may. de 2014

A car purchase does not rate high on my excitability factor. I loved my Jeep and making the decision to purchase a new one was not an easy one for me. I started the process by securing my own financing and narrowing down my options. I scoured over multiple dealers' inventory and selected two that had what I was looking for. Dave Paolino responded to my general inquiry regarding inventory promptly and after business hours. The original vehicle I was interested in was sold before I made it in. After a few emails Dave and I set up a meeting. I arrived 15 minutes early and Dave was preparing for our meeting by pulling a vehicle to the front. The 2012 Jeep Liberty was love at first sight. I test drove that and another just to be certain. Dave hit the nail one the head with his first selection for me. He was a good jockey during negotiation and thought outside of the box to reach a mutually beneficial platform. He even suggested I try their financing options believing they could beat my rates. I did and they did! For these reasons I found Dave to be professional and competent. What earns him exemplary status however was his diligence and commitment to follow through when faced with adversity. It's a real testament to his character. It took a week longer than anticipated to get into my vehicle. I had no option but understanding because Dave proactively checked in daily until I was in my vehicle. I work hard to earn a living and I prefer to support local businesses and hard working individuals. In summary I love my new Jeep and I would highly recommend Dave to anyone purchasing a new or used vehicle.

Vernamoran

2 de may. de 2014

David, Howard and Darren were excellent to work with. It was a great experience , they were pleasant, helpful and above all not pushy! They allowed my husband and I to take our time for making our decision yet being extremely helpful.I would recommend to my family and friends to ask for David when shopping for a vehicle and recommend Nortwest Hills dealership. I love my new Lacrosse Buick!Thank you David, Howard and Darren !

SarahOuellette

30 de abr. de 2014

I cannot believe how amazing the people are at Northwest Hills! They are so kind and professional! Dave worked so hard with me to get me into the car I wanted, and he genuinely cared! I couldn't have asked for better customer service. I live an hour and 45 minutes away from Northwest hills, and it was definitely worth the drive. I would gladly do business at NorthWest Hills any day, and I will definitely more than likely look to them again! Thank you to Dave and everyone else that helped make my purchase possible, you guys are the best at what you do!

kmarino1966

25 de abr. de 2014

I was very happy with the customer service I received at Northwest Hills. Vin was very knowledgeable in regards to the Cadillac I decided to lease. He went over all the options & emailed me video instructions in case I needed them in the future. I would definitely recommend Northwest Hills to my family and friends. I am very satisfied customer.Thanks,Karen Marino

loistaylor123

8 de abr. de 2014

Everyone was professional, friendly and easy to work with. I would recommend the NW Hills GMC dealership to others.Dave Paolino was terrific.Lois Taylor

Tori4776

8 de abr. de 2014

Dave at NW Hills was very patient and professional during our purchasing experience. We visited a couple other GMC dealers during our experience and were less than impressed by them. We continued to return to Dave at NW Hills due to his professionalism, curtesy and patience. We were very happy with our experience.

Kbelval

6 de abr. de 2014

Car purchases have never been a pleasant experience for me yet Vin made sure I had all the information to make a purchasing decision. We were offered additional options and warranties though the usual high pressure to purchase was absent at NWH. The car I was looking for was not available at the dealership but Vin located one and arranged to swap it for another so my preferred color/options could be delivered. The car was delivered 2 days earlier than planned and the entire experience was not just painless but pleasant!

patpats

25 de mar. de 2014

i stopped at the dealership on a saturday and met david paolino.we talked and soon after we were on a test drive.he was very helpfull on all my questions and explaning how everything works .we finished the test drive and started the paperwork process. he did all he could to help with the finished price.a few days later i picked up my new chevy.and david explaned everything again which was very helpfull .thank you for a great experince.....patrick

rileykane

23 de mar. de 2014

This was my first time purchasing a car; I found Vin to be very helpful, very knowledgeable, very polite and very pleasant to work with. So far as sales go, the sale was quick and painless, and the service was fantastic. 5/5 from a very happy customer, thank you so much. :)

build1

23 de mar. de 2014

I am located in Evansville In. After seeing a SSR on auto trader I called for info, Cory answered and was most helpful. I ask Cory for an accurate description, after all I am a 1000 MI. S.W. His description was down to the smallest rock chip. We cut a deal And Cory helped arrange transport to Indiana. I could not be happier with my purchase. Cory did a great job.

159WASNM

21 de mar. de 2014

Very Poor service, charges for what should be warranty work, damaged vehicle and in the end could not fix vehicle said there is nothing more we can do. You don't give up on a customer, It was a 2012 vehicle and under warranty when brought in with a problem and was told because of the paper trail warranty wont be a problem. Very disappointed...

skaterforgolf

20 de mar. de 2014

My experience with the dealership was more than satisfactory. I did in fact purchase a used automobile. The salesman I worked with was personable, knowledgeable and very accommodating. without being pushy. I was very impressed with his courtesy and strong desire to make my visit pleasurable. I would certainly give Vin Kjersgaard a very rating and would recommend him to my friends and business acquaintances

GregSkinner

16 de mar. de 2014

We had such a great experience purchasing a new car from Jessie a year ago that our first stop in looking for a new used car was to see Jessie. We found the car we wanted and without feeling any pressure to buy, Jessie did everything he could to make our purchase hassle free. Jessie listened to what we wanted and he delivered . Thank you Jessie and we will be sure to refer our friends to you to do business with.

chevylover1020

14 de mar. de 2014

It was a very welcoming environment. The employees were very helpful. Glad we didn't wait for a phone call though otherwise we wouldn't of got the car. Our paperwork was misplaced. But overall good. This was our second time buying from you :-)

rose1987

13 de mar. de 2014

My experience at Northwest Hills was wonderful! The service I received from David was great and he worked with me to suit my needs. I recommend this dealership to everyone!

12jam2012

13 de mar. de 2014

We were shopping for a used truck that would meet our business and family needs. We took a ride through the lot and noticed a GMC that was similar to what we were looking for. We stopped by the truck to have a closer look. Vin came out and met us and asked us a few questions about what we were looking for. He was very pleasant. He was not pushy towards us. We appreciate this quality in a salesmen. He offered us a test drive but we declined as it was Saturday and we were on our way elsewhere with our young daughter. We told him we would come in on Monday. He politely asked us what time we would like to come in. We agreed on 2:00. He gave both of us his business card and said he would see us Monday. When we came back Monday he promptly greeted us and we went for a test ride. He was organized and ready to go when we showed up. The truck was clean and fueled when we test drove it. Vin was very friendly and we were comfortable doing business with him. He displayed quick and great communication skills with us. We put a deposit on the truck Monday and picked it up Tuesday evening. Vin spent a good amount of time going over details of the truck with us on Tuesday and showed us where the parts and service department was located. We had an overall great experience with the Dealership and Vin. Darren was also very helpful and polite with the purchase of the vehicle and details. We are very pleased with the truck and staff that we dealt with at Northwest Hills. Thank You

david0415

12 de mar. de 2014

Needed a new family car. Saw a Chevy Traverse on the website and inquired about vehicle. Was responded back very quickly and set up a test drive. Vin was very professional, explained our situation and he worked with us to get the car we wanted at the payments we needed. Very happy and would recommend to anyone who needs a new vehicle.

PMClark1964

3 de mar. de 2014

NWH Dealership has been where my wife and I have purchased our last two cars for my wife. We have been very satisfied with our service and treatment by the sales and service department and I would recomend this location to freinds and family looking for a new vehicle. Philip M. and Deborah S. Clark

HeatherM66

3 de feb. de 2014

We were very impressed with the professionalism, yet friendliness, of both Vin And Darren. They both worked very hard to get us a loan to buy a much needed car. We were able to buy a car that satisfied both of our wants and needs for a very great price. I would not hesitate to recommend Northwest Hills dealership to anyone in the market for a car, new or used. They were helpful, answering all of our, many questions, thoroughly. On the day that we finalized the purchase, everything went smoothly. Thanks to both of them, and their diligent work, we are now the proud owners of a beautiful Cadillac CTS. We would definitely return to Northwest Hills for future purchases.

bevi

31 de ene. de 2014

Vin was exceptional in his professionalism, knowledge of the vehile and in his concern for me, to get me excatly what I wanted and to ensure my complete satisfaction. The time, effort and patience on his part, plus the right price sealed a deal on a new 2014 Buick Regal.I wanted to write this evaluation because my intital experience with your dealership was not as positive, when I had to bring in my 2007 BuickLuceren in for service. Eventually things met with my satisfaction but it took awhile for all to work out.This experience with the purchase of my new car was a completely different experience from the beginning and so I am now a satisfied customer and can easily recommend your dealership to others. Thanks Vin and also Brian from service for working with me and making me a new satisfied customer of your dealership.Fr. Ronald Gliatta

JJXG

23 de ene. de 2014

Our purchase of a 2014 Cadillac XTS at Sullivan's Northwest Hills Dealership was our best car-buying experience over many years.Our Sales Consultant, Vin Kjersgaard, was exceptionally knowledgeable, efficient, conscientious and a pleasure to deal with.

pmclaughlin123

21 de ene. de 2014

Once again, a wonderful overall experience. Tremendously friendly atmosphere. Jessie is wonderful to work with. We trust the dealership and enjoy the no hassle style.

samledversis

20 de ene. de 2014

Jessie was a very straight forward and respectful sales representative. He was able to give me a fair price on a great car. I would absolutely recommend Jessie to deal with a friend who is looking to purchase a new car.

Rac371

23 de dic. de 2013

I saw an ad on the Internet for a used 2003 tahoe. When I arrived at the dealership I was greeted by Vin. He took me out to the lot to look at the truck and then a test ride. After explaining my situation to him he took all my info as well as my co-signer and went to work on my deal. It came to light that there were a few complications and Rob then went to work on getting my loan approved with a different bank then the original bank we started with. Over all I was pleased with there service and willingness to help get my deal done. I think it would have been nice had the service dept not charged me almost ten dollars so that I could have a second key for the truck made when I picked it up and found that there was only one key for it. Although I felt a bit better when Vin told me that I could bring the truck back to have the rug cleaned up more free of charge.

Jseltzer8485

18 de dic. de 2013

Good guy very friendly good experience at dealership truck had some brake issues but they fixed for free and it appreciate that plus the wash of truck

Rocco99

17 de dic. de 2013

From the moment I sent an on-line inquiry regarding the GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife and I arrived, Vin was in a meeting, but his colleague, David Paolino, greeted us and spent over 45 minutes of his time going over the vehicle and taking us on a test drive. When we came back, we were offered coffee and sat down with Vin and subsequently agreed on a price which we felt comfortable with. We noted a couple of items that needed to be addressed and Vin was quick to resolve them without fuss. The week of pick-up was disrupted several times due to weather and circumstances but all the while Vin ensured that the vehicle was clean and ready for delivery. When we arrived for pick-up, Vin spent about 1 1/2 hours patiently going over all the features of the vehicle again, even helping us set up our On-Star account and Bluetooth for our phones. He then gave us a tour of the entire facility, introducing us to key members of the service team. The day after pick-up we thought of and noticed a couple items that had been overlooked (after all, buying a car is not something we do frequently). But, after I called Vin and discussed it with him, he was quick to respond to our satisfaction. Throughout the process, Vin was knowledgeable, friendly, responsive, and not pushy. I would be proud to recommend him.

Jerry314

30 de nov. de 2013

After a lot of research and internet vehicle comparisons my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the various models and options available. Based on recent bad experiences at other dealerships, I was not looking forward to car shopping but Jessie quickly made me feel very at ease. I found Jessie to be very professional and knowledgeable about the car I was interested in and at no time felt under any pressure to make a decision quickly. Unfortunately, there were no 2014 Malibu's available for a test drive but Jessie said he would arrange to get a car for my test drive. I got a call from Jessie the next business day that he had a car for me to try out. After a long test drive, I was convinced I wanted a 2014 Malibu 2LT and Jessie quickly found two cars with options similar to what I wanted. Jessie took care of everything, including arranging a very low rate loan, contacting my insurance company and even arranging to transfer plates on-hold at the DMV. He also arranged for me to get the car with dealer plates until the DMV could make the plate transfer.The car was ready for pickup in a few days and was exactly what a new car should look like. It was spotless inside and out and it even had a full tank of gas. Jessie took the time to make sure I understood all the features on the car and assisted with its setup.I also had the pleasure to deal with Darren who went over all the paperwork. He explained some of the options available for extended warranties/services and let me make the decision based on my needs. This was an unexpected relief as my last experience at another dealership involved a lot of high pressure sales to try to convince me to agree to add-on services. I think we were done with all the paperwork in less than ten minutes.I definitely recommend the Northwest Hills Dealership if you are considering a car purchase.

Yuekun1972

17 de nov. de 2013

He was very patient, kind and he described the vehicle in specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another vehicle, we will definite contact him again.

PeterG

12 de nov. de 2013

I worked with Jessie Santiago in sales who was very helpful an had very good knowledge of the vehicle that I wasinterested in. I also dealt with Rob and Darrin the sales and business managers. All made my purchasing experience a very good one. There was one item that needed repair prior to taking delivery. Jessie assured me that it would be taken care of and that the vehicle would be detailed and ready for me to take delivery on the date agreed to. As promised the vehicle was ready for me, the one issue had been repaired, detaied and ready as promised. So far I am very satisfied with the vehicle and must say that my overall purchasing of this vehicle more than met my expectations. I would give the folks at N.W. Hills Dealership a very good rating and would recommend this dealer to friends as well as relatives. A 1 !!!

frank2580

7 de nov. de 2013

Dave was an exceptional salesperson . He was knowledgable, highly professional with great follow through . Helpful in enabling me to make a decision with facts and answered all my questions. You can tell he is on top of his game . Made the entire experience a pleasure and most inportantly took the time to understand my needs so the entire process of selecting , buying and arranging to pick up the car was highly efficient. Finally after I purchased the car and arrived to pick it up , Dave was prepared to answer all my final questions and walk me through features so that I didn't need to spend downtime with the operators manual once I arrived at my home. After all this several days later he followed with a call to make sure everything was OK and answer any questions that I might have had at that time. One final note , prior to retiring to the Berkshires, i lived in Greenwich Ct where the car sales competion is much different and the buyers , I think it is fair to say , are considerably more demanding . In that environment the sales people have to be superb since you can move to Dealers down the road in Fairfield Ct ,Darien Ct, Wilton Ct , White Plains NY etc, if your saleperson in let's say Greenwich is substandard or fails to meet your expectations/needs. Having purchased several Mercedes', BMW's and Toyota Full Size SUV's in that environment I would put Dave in the category of the best salesmen I have been exposed to , especially since he is just getting started in this new career ( although until he mentioned that he was relatively new to the profession I would have never known). Oh, by the way I was so happy with the Chevy purchase, I returned several weeks later and purchased a Jeep Wrangler Sahara from Dave as well.

MLFador8

5 de nov. de 2013

My husband and I had a horrible time with another dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked in, it was a great experience. Vin, our salesman, was awesome! He wasn't pushy at all. He knew what he was talking about and helped us decide on a new car. Everyone was a pleasure to work with, right down to signing the papers with Darren. They all made the experience a pleasant one. We love the car and would recommend this dealership to anyone and everyone.

TimothyS

4 de nov. de 2013

I travelled to Northwest Hills dealerships because they had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with any of the vehicles I had test driven and directed me to a car that he thought would be a better fit for me. I hadn't really considered that model before, but I liked it right away. I would likely have gotten a better deal in Massachusetts, but I probably would not have gotten the right car for me. That is why I chose to buy at Northwest Hills. -Tim S.

robanderson3367

28 de oct. de 2013

Overall, this was a great experience. We have been searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I found this particular car on cars.com and there was not even a photo of it posted yet, just mileage and a few particulars. When I came to see the car, it was very raw and I was told it needed a transmission. Since I had lost the last three previous cars we were ready to buy, it asked to put a deposit on it and was told that I could and if the transmission was not fixed to my liking, or if the scratch repair on the door was not done well enough, I could have my deposit back. This gave me the confidence to move forward with the sale. At the end of the day, when Vin called and said that the car was ready, it was and looked great. It drove well and was now certified (not part of the original agreement). That was definitely a plus. They went through the car and replaced the rear brake pads and rotors. I am very pleased with the level of service that I received from everyone at the dealership. I would absolutely recommend others to shop at Northwest Hills. Not everything went as smooth as it could have, but I consider how a dealer handles the "bumps" when making my choice to buy a car. The Nav DVD had gotten scratched but I had seen it work on our test drive but it would not load when I picked up the car. Without me asking, they ordered a new DVD. Also, I had switched from transferring my Mass plates to this car to getting a whole new registration in CT. Fortunately, this was handled very well and they did not make me feel like I was being a pain in the neck, when I kind of was. The only thing that could have been done better would be to have a more formal "quote" available to send electronically to spell out the incidentals that go with the purchase. At the end of the day, we got exactly the car we wanted, for a few thousand less than others we saw, and we were approved for financing at a much better rate than we thought possible with our credit.

jallengarage

17 de oct. de 2013

I would give this dealership an A+ rating. I found Dave Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also felt that Darren Schwartz went the extra mile to get me the best financing rate possible.

Tomyd123

16 de oct. de 2013

Dave P was great and easy to work with. I didnt have much time so a combination of emails, phone conversations, and short onsite visits were all good.

bbeam3

16 de oct. de 2013

We lived in PA for over 20 years and thought our experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first encounter on the lot to the final signing. I would recommend Dave to everyone!!! I am so pleased with the entire crew.

babs2272

8 de oct. de 2013

Vin Kjersgaard was totally awesome. Not pushy in way. Felt he was someone honest, someone I wanted to deal with. Will go again when needed.

mbussiere310

6 de oct. de 2013

Jeremy was a very nice and easy going used car salesman, he was not pushy like most car salesman and made my purchase very pleasant. i was an out of state sale which can be a pian sometimes but the dealer/jeremy took care of registering and insuring the vehicle for me and that was a very big help. also i forgot about the refundable deposit i left on the vehicle out of excitment of driving the car home and called the next day to say i forgot to get it back and jeremy had the check mailed to me the next day. this service was 5 stars and couldent be happier.

MYRMIDION

4 de oct. de 2013

Most people don't like dealing with car salesman. At this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything answered in a timely manner. The controls for the car were explained in great detail, and everything including phone connection was all set up for me.

ncnskincare

1 de oct. de 2013

Jessie Santiago is a star! In fact, everyone I met NW Hills was incredibly friendly, professional, and a joy to be around. I got to meet pretty much everyone. LOVE my shiny new Caddy and love the way I was treated, Jessie made car buying such a wonderful experience. I truly appreciate it! I highly recommend them and also the new 2014 CTS Sports Coupe - wow, what a ride!!

smith81uc

30 de sep. de 2013

Friendly and professional about sums it up. My sales guys knew the vehicle inside and out and readily explained its features. Also, a USAA recommended dealer.

Princessbrande

24 de sep. de 2013

Sales answered all our questions and found answers to others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained every aspected for the sale and made sure we understood it.

snearly

23 de sep. de 2013

Unlike many people, I dread buying a new car. It usually means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so I can be a pretty reluctant customer and I have no patience with sales pressure. But here I am, in a situation where my business needs to purchase a new vehicle. I researched vehicles for about three months prior to contacting a dealer and it was Jessie Santiago that answered the phone when I called. I told him what I was looking to accomplish (and that I wasn't overly thrilled about it, either) and within the week, I was driving the new 2014 GMC Acadia that meets all of the needs of my business - and it didn't break the bank. Jessie introduced me to several of the other team members who all had occasion to assist me in one way or another and I have no reservation in stating that everyone at this dealer is committed to customer satisfaction - not just customer service, but satisfaction. This dealer is a bit of a distance from where I live, but I won't hesitate to return and to recommend NWH to others in the market for a new or previously owned vehicle.

Jimmy_Fitz

16 de sep. de 2013

I purchased a brand new 2013 Cadillac SRX Performance Edition AWD. It started with less than 200 miles and again with less than 3000 miles. The engine is defective as the service manager informs us, the cylinder head must be replaced, they did not tell us the true problem the first time that it was due to the defective engine, cylinder head and allowed my wife to continue to drive this vehicle which placed her and myself in a very dangerous situation. The cylinder head engine defect on the 2013 SRX 3.6 AWD sucked water and coolant into the engine, rust is around that area now as told by the service manager. The General manager told me that "You are not getting your money back, and that is. Take it up with GM. Insulting us more, they stick us with a Buick aveno tiny car and not even honoring the same level or greater vehicle as was told to me when in the buying process. The service manager told me when I asked why they removed the spark plugs for detailing on delivery, I did not get an answer because the record shows that on the first service issue due to failure with 189 brand new miles, they found the water in the intake and removed the intake, dried out the plug, and coil in # 3 cylinder. Asked how did that get in there, I was told could be due to the power washing. I said, what? what do you mean? I cant drive this in the rain or run it through the car wash? He said no, the power washing of the engine. I said, its brand new, off the line, why power wash the engine. He said, well it suits on the lot for a while before delivery to a customer. People are telling me what a bunch of crap in this story. Now, with 2912 miles, the car is in the garage with the cylinder head defective because the engine is now contaminated with water and coolant inside and they want to tear apart the engine and replace the components / cylinder head. Well not on my watch. I paid cash on the spot and I want all my cash refunded or the vehicle replaced brand new exact specs or greater. I will not stop until one of these two demands are met. The general manager at Sullivan' Northwest Hills Dealerships in Torrington, CT is rude, unprofessional and careless with Customer attention and satisfaction.

kimwearne

6 de sep. de 2013

Vin was extremely helpful and knowledgeable about the GMC Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the future.

ceebattle

4 de ago. de 2013

The salesman knew our situation before going to the finance guy. After we told him we wanted to know if they dealt with "subprime lenders" they blasted our credit app out over 20 times and sometimes twice to the same bank. I just feel this is bad business practice, and all customers should be treated the same regardless of credit. We potentially would have put money down if required but after being handled like this we wouldn't drive a car from here if it was given to us!!!!!!

Katherine123

2 de abr. de 2013

Dave was an excellent salesmen!!!! He was not pushy at all and he takes the time to explain everything to you!!!!! Found the exact SUV we were looking for!!!!!

Waddell

1 de abr. de 2013

All sales associate was very pleasant David went out of his way very helpful.explained things very well also feel everyone was up front excellent service.

adamandjaimee

29 de mar. de 2013

David was very helpful in helping us find our "new" used Jeep Grand Cherokee. From the time we first contacted him to the time he handed us our set of keys, he went above and beyond to make the car of our dreams a reality. Thank you again David!

chris06790

15 de feb. de 2013

I was very pleased with the friendly service i received. I was driving in the parking lot of Northwest Hills looking for a used Grand Cherokee Jeep when i approached a sales man by the name of Dave. He said for me and my boyfriend to come to his office and see what he has for sale. He showed me the cars he had. I was interested in two of the cars he brought out front the both cars first was a 2001 jeep grand Cherokee than a 2005 chevy trailblazer. my boyfriend and i tested both cars. I decided to go with the Chevy Trail Blazer. I am very Pleased with Dave and the car I would recommend my family and friends to this dealership 100%. Sincerely Yours, Christina DeSousa ( very pleased customer)

upcountry

1 de feb. de 2013

Our visit to NW Hills was the first time we visited the dealership. We were looking to update our Escalade, and found they had what we were looking for on-line.We were quickly greeted by Dave. I have MS, and my walking is very limited, Dave came out of the building and to my vehicle to discuss our needs. The day was bitter cold and windy, but this did not bother him.After negotiating the price and discussing leasing versus buying, we came to a deal. The entire process was easy, quick and pain free!!I would recommend Dave, Rob and the Northwest Team to deal with.It was truly a pleasant experience buying a new vehicle. We look forward to dealing with them in the future.Thank You,Don & Melissa Hosier

buddymolly

27 de ene. de 2013

It was an GREAT experience from the phone call about a specific vehicle availability seen on the internet, to delivery of the truck.When I arrived, the truck I inquired about was parked in front for immediate view. After a welcome by David, and a general overview of the truck, a test drive was taken.After expressing interest in the truck, David discussed the warranty program and loan availability. A vehicle appraisal was done and an offer was made, explained in detail.I accepted. As extras, arrangements were made to coat the vehicle and installing a bed liner.When my wife and I picked the truck, everthing was ready, and the paper work was processed clearly. Other available options were explained in detail.Before leaving with the truck, David clearly explained all features of the truck to my wife and I.We left very confident in the vehicle, and very pleased in the whole purcahse process.s

Happy_Customer in T-Town

26 de ene. de 2013

We were very pleased with the friendly service we received. Dave handled our purchase in a relaxed and efficient manner. We returned to Northwest Hills because our previous experiences had been so positive, with both their sales and service departments.

MariaCS

19 de ene. de 2013

We had an exceptionally wonderful experience at Northwest Hills dealership. We chose NWH because of our friendship with Kevin Sullivan and his reputation of quality cars, great service and his commitment to the broader community. He connected us with Jessie Santiago who became our salesperson and helped us find just the right vehicle for our family and our budget. We love our Acadia! Jessie was helpful, friendly, knowledgeable and was so enthusiastic about each step - it was such a pleasurable experience! We have recommended NWH to many of our friends and we will continue to do so. Thanks ever so much.

Bonzo68

18 de ene. de 2013

Our salesman, David Paolino, was very helpful during the whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hills makes it easy to do business with them.

david.quick.7902

11 de ene. de 2013

I was a customer of Wilson Dodge in Torrington for 30 years. My last 5 vehicles came from Wilsons. Was not happy when they took Dodge away from them. I was driving a 2006 Dodge C/V now with over 200,000 miles and was looking for a new vehicle. I normally put 200,000 miles on a vehicle every five years. I drove in your dealership and met Paul. That was the first good thing. Told him what I wanted. Well I got exactly what I wanted with out any pressure, with out and get this get that or something different. He went over everything in the vehicle and took care of my every request.. Second thing is my new 2012 C/V is fantastic! I could not ask for more. Third,two things, looking good service through the future, which I have gotten twice going into the dealership, with a nice return phone call to make sure I was happy, and last but very important, I hope that Paul is still there when I go to get my next C/V in the future.

CJMoore

10 de ene. de 2013

Dave was GREAT!. No pressure at all and great financing. With a limited budget he got me just what I needed. The Acadia was in terrific condition.Jessie let me know all about the toys in the Acadia with a smile.Friendly folks all the way around.Go talk and buy!

emmet362

20 de dic. de 2012

Great experience. Quick service and sale. Great response after the sale with minor issues. Jesse was very accommodating and courteous throughout the whole process. Look forward to our next purchase.

Lakeville

11 de dic. de 2012

When I pulled into the parking lot to look at vehicles, within a short time Dave met me in the lot and produced keys to what I wanted to look at. I had a pretty good idea of what I wanted but was really in no hurry to purchase. Once I looked at the Terrain, I was pretty much in love! I called Dave the following day and made arrangements to test drive on Saturday. When my husband and I got to the dealership, both vehicles were outside, warming up. Dave was quick to assure me to take the car for as long a test as needed. Although Dave is a relatively new sales person, he was very knowledgable about the Terrain, totally able to answer any questions I could come up with. He was very personable and friendly through out the sale. Howard went the extra mile for me in obtaining the trade in value I wanted on my car.There was no pressure from Darren about any "extras" when I signed the paperwork. I was in and out in about 1/2 hour and on the road with my new vehicle.All in all, it was an easy purchase, made all that much nicer by not being pressured in any way and I found all at the dealership to be very friendly and attentive.

kburkhart

6 de dic. de 2012

Cory was excellent! He took the time to explain the entire process and was patient. The purchase of the truck for Ken- my husband- was a HUGE committment. Cory took this seriously - he was patient, explained all aspects of the sale, took the time to explain all the bells and whistles when we picked up the truck and my husband felt comfortable that Cory was willing to support with any questions he might have. thank you for making this a positive experience! We both look forward to doing business with NW Hills in the future!

CMorkan

5 de dic. de 2012

I had a great experience throughout the process. From my first visit through delivery all the people I dealt with where honest, clear, concise, and courteous. I will certainly look for an opportunity to work with the dealership again.

bbeauchaine

20 de nov. de 2012

Northwest Hills has been my dealership of choice for several vehicles. The customer service and quality of workmanship are exemplary. Whether it has been to purchase a vehicle, routine maintenance or an out of the ordinary issue, they have always taken care of the situation at hand professionally. I highly recommend working with this dealership for any needs related to a vehicle.The newly renovated building is user friendly as well as shows the pride that this dealership shows in customer service.Thank you to the staff for a job well done!

drcrompt

18 de nov. de 2012

Jessie Santiago was very comfortable to work with. He had a pleasant manner and was helpful in finding a truck that fit my needs. He was prompt in providing follow-up information and accomidating to my unique work schedule. I would/will recommend him to others that are in the market for an automobile.

KyleR3711

17 de nov. de 2012

Very friendly knowledgable staff helped me on buying my truck. Took care of a couple issues I found with the truck no problem. I will most likely return to purchase my next vehicle

chadstebs

15 de nov. de 2012

Very pleasant experience, the whole staff was friendly and easy to work with. They made purchasing a used vehicle easy and fast. I would recommend to anyone.

jill10558

12 de nov. de 2012

We walked into Northwest Auto and were welcomed to the dealership, not attacked, as we often have experienced when car shopping. The no pressure, calming demeanor of each and every employee we dealt with was enormously appreciated. My son was searching for a car with a very limited budget in mind and we were presented with a few options that fit his criteria. There was little room to negotiate on his part as he had a bottom line, out the door price. We were pleasantly surprised after some concerns on my (his mom's) part, whether his chosen vehicle was a right fit. We were reassured by all that the choice was and will be a great first car for him.This 23 year old young man is "over the moon" thrilled with his 2006 Chevy Equinox. I hope he has many miles of memories and the security of knowing he was sold a very sound and reliable car.Thanks to Dave, Kevin, Tim and Darren who made this such a great experience for both of us! You guys are top-notch!

manastas

9 de nov. de 2012

Didn't play games- I inquired over the internet that I wanted to buy a white Enclave asap and they followed up, responded to all questions and concerns, and made me want to do business with them. Other competitors did everything they could to get me in the store without speaking about the cost of ownership-- probably what folks are taught, but you have to know your customer and this is not what I wanted. They lost a good opportunity to sell a car... and some were local; they lost the opp to service a customer too and this is a bigger deal.Megan and David found me what I wanted and offered me a good price and we went there that day and purchased. David did a great job listening to what we were looking for and realized we were buyers, not just kicking tires. My credit union offered me a nice financing rate and Darren did everything he could to match it- he got me a great rate. Darren educated us on the warranties, but did not try to strong-arm us... it would not have happened and it would have taken away from a perfect car buying experience. Again, he read the customer and was right... Can't say enough; just a great experience.I was in and out of the dealership in less than 3 hours and this included trading in a car through Autotrader.. These guys care and are a class act- if you are going to buy a Chevy, Buick, or a Cadillac, I'd highly recommend calling Dave Paolino and his team at Northwest. Hopefully, I won't have to for a while with my new Enclave.

Kyleconklin

31 de oct. de 2012

Very professional, kind and proficient. Highly recommend if anyone is in the market for a car, Nothwest Hills is the place to shop, ask for David Paolino for your salesmen.

Paige Ruane

29 de oct. de 2012

Jessie and the team went out of their way to make things happen. They were professional, polite and kind and I felt greatly taken care of.

pjguerrera

26 de oct. de 2012

I thoroughly enjoyed my experience and Northwest Hills GMC. Cory was a pleasure to deal with. I will be a repeat customer for sure. I highly recommend this dealership.

cclukey

26 de oct. de 2012

We had a very positive experience at Northwest Hills. Upon initially visiting the dealership, we took a car for a test drive. We did not feel like we were being pressured at all after we told our salesperson(Jessie)that we still had some looking to do. When we returned to make the purchase, everythng was handled professionally. Jessie and Howard were both extremely helpful and pleasant to deal with.

jamie778898

9 de sep. de 2012

I purchased a Chevy Volt (fantastic car) from Tim and Jesse yesterday. Both were excellent to deal with. Both conveyed a sense of trust and were low pressure. I would recommend this dealership.

dmoraski

29 de feb. de 2012

Dealing with Fran Fortin and Megan Finn was an extremely pleasant experience. Considering that I am a single woman, they were not the least bit condescending, intimidating or rude (which I have encountered in the past with other dealerships). They were SO accommodating, patient and just plain nice. AND they found the perfect new car for me immediately. I'm so glad that I decided to go to Torrington to purchase my new Chevy Malibu!

lkearney

24 de feb. de 2012

This was the best overall leasing experience I have ever had. I had requested a quote online and received an email right away. Most of our conversations were online or over the phone. I told the dealership exactly what I wanted (vehicle and payment)and they came through. They actually stuck to the lease payment when it came time to sign. Most dealerships don't do that. Knowing I am from Massachusetts they tried their hardest to make my trips down to Connecticut as little as possible. I would definitely purchase and/or lease another vehicle from Northwest. Everyone one that I dealt with...Don, Howard, Darren,Jim, and of course Fran were knowledgeable,professional,and fun to do business with. Thanks Guys...Love my GMC Terrain!!!

lstockwell

14 de feb. de 2012

We searched online and found the Traverse we thought would fit our needs but needed to test drive it. So we stopped in and test drove the traverse that we picked out online and loved the way it drove and the space and the options it has. Then we worked out trade in and discounts and decided to purchase the Traverse the transaction we had was very smooth. The only problem was the brakes, on the way home we notice a problem. We brought it in and they turned the rotors. I have to say that I am concerned that it took off some life to the brakes.

Sharidr

11 de feb. de 2012

This dealership provides excellent customer service and was willing to work with me to find the vehicle I wanted. I would recommend this dealership because the employees are professional, friendly and willing to work with you.

bvs7626

7 de feb. de 2012

Ted was very knowledgeable of the autos he showed me and went out of his way to insure I was given the opportunity to try out any vehicle I showed interest in. He was very courteous and was prepared to do whatever was needed to see that I was given the chance to sample any vehicle in stock. I also left an item in my trade in and Ted recovered it and mailed it to me. I would deal with this dealership any time and would recommend it to my friends or family.Art Fabrizi

amandazav

11 de ene. de 2012

Paul was very knowledgeable and not pushy. He answered all my questions, and did the best he could to help me finance my car. Everyone was helpful, and was not pushy or anything.

Reid Black

18 de dic. de 2011

The trade in of our 2004 Ford truck and purchase of the 2008 Toyota truck went very smoothly and quickly. The sale transaction and financing option were handled low key with no pressure. The dealership was very accomodating to provide us with a loaner while they got the Toyota prepped for sale.

mjw79

14 de dic. de 2011

My wife and I just purchased a 2012 Caddy-SRX less than 3 weeks ago. Ted Marola did a great job with the transaction and the negotiation was painless. This is the 3rd vehicle that We have purchased from the dealership and We are very pleased with the franchise. Service Department has been stellar as well.

johntomassini

4 de nov. de 2011

My experience with the dealership was totally enjoyable.Anytime I called to ask for information on the car I wanted to purchase I received a courtious and professional response.I especially was impressed with Don Sager who was very helpfulfrom the time I picked up my car until I drove away and his follow upLater was appreciated

mchristiana

2 de sep. de 2011

I contacted and visited many dealerships in my search for a new vehicle. I was baited to come to the other dealerships, after being made promises that they would be able to sell me a vehicle at the price and payment I wanted. In every case, my meeting with the other dealerships ended in disappointment. If I was told up front that they would try and after trying it didn't work out, I could accept that results but that wasn't the case.When I called the Northwest Hills Dealerships, I was told that it might be possible to meet my expectations. I visited the dealerships and was extremely pleased to find that for every vehicle I test drove, the price and payment was as promised. I had 4 vehicle choices that met with my requirements and in the end purchased a vehicle. I would like to compliment all of the staff I came in contact with. Sales, the Finance and Sales manager and the Owner of the dealership. All made my experience a pleasurable one. Be sure I will recommend others to the Dealerships.Michael Christiana

d1icre8

11 de ago. de 2011

John was very accommodating and pleasant while Darren made my buying a used Kia as easy as possible as well as very informative. They made a scary experience feel like the right choice for me...and it has been ! Am looking forward to future business with both of them.

jfeno

18 de jul. de 2011

sent car in for service - changed oil for the second time in one month when it was ther to fix the radio! Just lost a long term customer!!

jrwprodinc

18 de jul. de 2011

This is the 3rd car that I have leased from Northwest Hills and Fran Fortin....and plan to continue to lease all my cars from them in the future....sincerely,Joe Watson

debbcerruto

14 de jul. de 2011

I was very impressed with the professionalism with the staff. They were very helpful and provided us with a very good experience when buy our new car. Fran took the time to walk us through the process of learning all of the features of the car. He seemed to care that we had a positive buying experience.

rubeyk

9 de jun. de 2011

We have recently leased two new cars[our first times doing business with Northwest], one a Caddy, the other a Chevy. The experience was honest, friendly and courteous; the follow-up has been even better!We will never go anywhere else. We'll be getting another Chevy in a few months. Kenneth Rubenstein

dcola623

7 de jun. de 2011

My wife and I were looking to trade an '05 trailblazer for a new tahoe. We had done our research and knew the value of our trade. I have played the car buying game several before and knew what to expect but we were very motivated to make a purchase if the price was right. I was pleasantly surprised with my experience with northwesthills especially after being treated like a piece of garbage at terryville Chevrolet. From the moment we walked in the door my wife, my children, and I were treated like family. There was very little haggling and we ultimately drove away in a new tahoe ltz. Fran and the whole team were excellent and will have ny business in the future.

D. Herner

3 de may. de 2011

I was especially pleased that everyone Northwest Hills was willing to allow my wife and me to purchase a new car in a way in which we were very comfortable. There was no pressure for us to listen to explanations when we just wanted to look at the cars. The experience was a lot of fun and everyone at Northwest Hills was friendly and helpful.

43061hrs

3 de may. de 2011

Since the early 1990's, my wife and I have bought or leased 10 vehicles from this dealership or its sister dealership, O'Neill's of Avon.Here is why we keep coming back: terrific customer service and top quality work, lots of GM and Chrysler vehicle choices with competitive prices, and very friendly (helpful!) staff . . . all making for a positive purchasing experience!

dombrauskas

11 de mar. de 2011

Since January 1 we have purchased two new vehicles from Northwest Hills plus had interaction with the service department. Everyone we dealt with was very anxious to be as helpful as possible and were proactive about suggesting things that we perhaps would not have thought of ourselves. We are very pleased with the sales personnel, expecially Norm K., and with the the service manager (Duane?)who was very obviously anxious to secure us as repeat customers.

emdudley

3 de mar. de 2011

Dealer worked hard and fast to find what I wanted. Negotiations were swift and fair. And when only one problem arise , it was fairly handled to my complete satisfaction. Also, help in understanding how to learn the many new features of my new car was excellent.

jmerwin

1 de feb. de 2011

Jeff Gladding was an absolute pleasure to work with; helpful, knowledgeable, and trustworthy. Great characteristics for a dealership. He responded to my questions promptly, and on the day I purchased the car, he took all the time necessary to make sure I had all features operational. I would recommend him totally.

Fred S

1 de ene. de 2011

From the minute my wife and I walked through the door we were greeted by Jim and werenot pressured at all about anything. Jim was very helpful in helping us decide what was the best packages to fit our needs. All in all it was a very pleasent experinceto do business with NorthWest Hills dealership. I would recomend them to anybody.

jordanroselee

28 de dic. de 2010

The service was thorough, and the price was more than fair. We felt very well taken care of. The salesman was very friendly and did not pressure us to buy before we were ready. He took time to research answers to our questions about the vehicle history, and was quick to relay information to us. Northwest Hills generously replaced the tires and made sure we had all the tools for tire replacement. We would definitely go back and recommend Northwest Hills to friends.

MHouli

16 de dic. de 2010

All emplyees were extremely friendly and courteous. Fran was exceptionally helpful and knowlegable. He could not do enough to help and inform us. You all made us so comfortable. We will definately return and will definately recommend you to our friends.

tiemae

9 de dic. de 2010

very friendly and knowledable staff made this purchase a pleasure. i love the car and would certainly buy another Cadillac product from this dealership. many friends and family have expressed to me how much they like this vehicle. many had never seen this model before and i'm sure some will think about it when they look for their next car.

jmarkh

6 de dic. de 2010

From start to finish Norm Klemonski was great. There was no pressure to buy. Everyone i spoke to was very nice and informitive about any questions i had. I would definently return to the dealership for my next purchase. I would also recomend them to a friend.

atomas

6 de dic. de 2010

My husband and I am very happy with our purchase and very satisfied dealing with Paul MacBeth. Paul is very knowledgable and it is a pleasure doing business with him. Paul is very responsible and when he was out, he assigned his coworker to help us. We get a speedy service from him and the dealership.Best regards,Amy and Joe Tomas

robinm26

1 de dic. de 2010

I was very pleased with the response I received from Neil when I inquired about a 2011 Yukon denali ovia the internet. I also spoke with Fran Fortin and he and Neil worked out numbers without me even stepping foot in the dealership. I was impressed and happy since I have two young children and my time is very important. I went in on a Sat., met with Fran and some others to finalize pricing and order my vehicle. Everything went smooth. I didn't feel alot of the gaminess that is usually involved in car sales. Delivery of vehicle was very prompt. Overall, very pleased, would highly recommend!

ninamike

30 de nov. de 2010

Love both Paul and Steve- would highly recommend them for honestly, friendliness and service. They both are upfront and don't pressure you in any way. Paul is very down to earth and really listens to your concerns before you jump into buying a new vehicle.

Justina Porrini

20 de nov. de 2010

Paul was extremely helpful and I would reccommend this dealership to anyone looking for a new or used vehicle as I have already done.I had a couple of problems as far as knowing the electronics in the car and Paul walked me through it. He is a asset to the dealership.

robinandsteve

18 de nov. de 2010

Just recently purchased used Jeep- Norm K was great, no pressure sales & very easy to work with. Angelo sales manager took over for Norm & handled delivery for us since Norm was away & he was just as concerned about us being happy with the vehicle & going over all little details of truck's accessories. Had minor glitch with recent brake installation on way home & one phone call to Rich the Service Mgr & he not only offered to put me in a loaner car, they came & towed the Jeep, repaired it quickly and offered to deliver it back to me! I also got a follow up call from Angelo and Norm to be sure the problem was taken care of & that I was happy with the Jeep. Have bought many vehicles new & used in the past & have never had a dealership be so attentive & courteous. My husband owns a Dodge truck & although he didn't purchase it there, we will definitely be using Northwest's service dept for both his truck & my Jeep. Great group of folks!

fabeless

14 de nov. de 2010

I've had two dealings with Northwest Hills. I turned in an out of state lease vehicle, and a couple years later I purchased a used vehicle. My experience the first time just walking into the dealership was positive enough that I remembered them when it came time to look for a vehicle. Overall the dealership has a nice but small feel to it. My salesman was very easy to deal with and did not pressure at all. Small gestures like coming in on his day off to deliver my vehicle go a long way in my opinion in this day and age.

hisdad

10 de nov. de 2010

neil reising, internet sales manager provided quality detail and worked a good price for the car.when i came to the dealership, friendly george mele, sales person added his personal touch.they were a great combo of 'numbers and details' (neil) and 'attentive listening' (george).

scuffpipe

10 de nov. de 2010

Very knowledgeable and professional. They took the time to answer all my questions and concerns. A pleasure to do business with. Did not rush the process. Followed up on every question I had. Very straight forward negotiation. They both knew the product very well.

Nnrnardo

10 de nov. de 2010

Service is always good at nwh dealership. My car needs are always addressed in a timely manner and for a fair price. I trust this dealership. I have purchased two vehicles from this dealership and will look there first for all my future car needs. I also recommend this dealership to family and friends.