Justin H.

16 de feb. de 2016

It was great service, had great communication via e-mail and phone with the sales worker Jim V. Got a good trade in value on my trade in and a great price on the truck I bought. Was well worth the 60 mile drive to the dealership from my home.

Michele Derr

8 de ene. de 2016

I cannot even believe the experience I had at Sundance! It would take me forever to write a review of the horrible experience I had from the day I picked out the vehicle I wanted (December 5th), until all issues were finally resolved January 7th. They had no problem contacting me when they needed something from me, but when it came to issues I had (about repairs that were supposed to be done prior to picking up the vehicle, etc), I was put on ignore, couldn't get anyone to respond to me. We have bought several vehicles from here, never a problem. We have two boys reaching driving age, I will be looking somewhere else!

bf78

7 de ene. de 2016

Rude salesmen, the whole dealership is an unorganized mess, won't ever buy a car from here. Also, do some updates, clearly you make enough money to at least provide a clean and comfortable atmosphere for your customers.

Leo

29 de dic. de 2015

My salesmen was Brian Perkins and he did everything to make sure I was happy and he did a great job would recommend him to anyone I know.

Angela

28 de dic. de 2015

The sales attendant was very friendly and accommodating. We went in with an idea of what we wanted and she worked with us to get us what we wanted.

Karen

24 de dic. de 2015

I was looking to buy a truck for a Christmas present for my husband but he had specifics he wanted. I had went to 4 other dealerships closer to home and Cody was the only one willing to search for one for me and was able to deliver it before Christmas!!

Thomas

17 de dic. de 2015

The staff were very friendly and we were treated very well...they had our vehicle done when they said they would and we were very satisfied with their work...our car looked like a brand new car again...we were very impressed.

Larry

17 de dic. de 2015

Oil Change & Filter, in and out in under an hour, and the vehicle was washed, Ron Clark does an superior job as always!

Twinmom

12 de dic. de 2015

Salesman too busy to help much with initial purchase of vehicle; nothing but problems after I finally found something to buy. Brakes bad at purchase, they did fix them since it was within 3 days but service mgr told me they never did mechanical or safety inspection on vehicle before they delivered it to me. It leaked oil from a bad seal, alternator stranded us within a couple of weeks, many mechanical issues but they wouldn't help because I didn't buy extended warranty. Would never recommend this place to any one. They only want to sell as many vehicles as possible without caring about condition.

Spartans1

10 de dic. de 2015

I have bought 4 Vehicles, They have all run well. My Suburban still runs great and it has 200k in miles. The sales staff is organized and the service people do a great job. highly recommend

Jeanne

9 de dic. de 2015

Pleasant service men. Ron helped me. Fast I was in and out in 45 min for oil change, tires rotated and washed car.

Kris

5 de dic. de 2015

At Sundance they always go out of their way to provide the best customer service. And they follow up with you after the service is complete.

Ncatania90

20 de nov. de 2015

Bought a 2009 F150 in February 2015. 3 months later needed a whole new brake job. Wasn't to pleased with the experience. They had us test drive several vehicles and if there were problems they told us we would need to fix it. Both times randy Peavey was our salesman. Fast forward. Boyfriend said give them another chance and we didn't have the best of credit and he didn't want to go to a buy here pay here place. So we went back. First ford edge they showed me had serious damage. Paint chips missing all over, bumper damaged, and headliner hanging. They were willing to sell it to me if I could buy it that day and screw overy the guy who was already purchasing it. I said no. Showed me a 2008 ford edge and there were several things wrong. Said we would be back that Friday and meanwhile it was Monday so the had several days to fix everything. Show up Friday and my windshield was NOT replaced but apparently they replaced the radiator, new alternator and new battery. Could tell there was no way they detailed my car. It looked like old salt chunks were growing mold into my carpet and there were nasty black marks all over. Left unhappy. The following week once I had time I started inspecting the vehicle. My Vista roof was broken even though they supposedly checked it out. Stopped working and wouldn't close. Back hatch handle was loose I wouldn't even use it. Oil dipstick was broke off into the engine so to pull it out you needed pliars. Shifter was missing a chrome piece hat was apparently being mailed to me. Well after 2 weeks of no shifter piece I called Randy to complain about all the stuff wrong and wanted to know where my chrome piece was. No call back and I even started calling Sam Cypher his manager. Finally after 5 phone calls I get a xxxx call back. Randy apparently mailed me the chrome piece. 2 weeks later I called and said I still don't have it. Story after story. Oh I mailed it, forgot to mail it, service lost it, servie found it, nope now service ordered the wrong part. They never ordered the part because once I kept harping it came out you actually had to order a whole new shifter assembly, which they shipped to me and told me I needed to install it. Now my seat belt is broken and not retracting. I owned my vehicle for 51 days and 27 consecutive of those days it was sitting at my local ford dealership for Sundance to screw off and not try to pay for the work. Then last night our f150 emergency brake line snapped seizing the emergency brake so had to go to a shop. To fix the problem was $280. Also the ebtire headliner is ruined because watwr is leaking in from somewhere. They sell crap vehicles and hope people dont notice the stuff until too late. Sundance is nothing but a huge scam. My grandpa is actually really good friends with John Levitt who is good friends with the owner of sundance so told me to drop his name with the owner and yet the owner has never called me back. Stay far far away from them!!!!

Mary

10 de nov. de 2015

people at dealership have been great, unfortunately the emails still get sent to the wrong name at the correct email address

Dean

9 de nov. de 2015

I was very pleased with the service writer and technician. Both did a great job of caring for my car and understanding my needs.

Judy

4 de nov. de 2015

I have bought several vehicles from Sam and he has always been good to me. I only hope that he is there when my lease is up in 2016. He goes over and above to assist and deliver.

Dennis

4 de nov. de 2015

It's always pleasant going in and spending some time with the salesman you worked with in the past if they aren't busy with a customer.Pete is the salesman I always see as he always does me right.

Jori

1 de nov. de 2015

Ron always goes above and beyond every time. I am a little disappointed that I have to keep bringing a brand new vehicle in for warranty repairs.

never again

27 de oct. de 2015

I found a Cadilac 2012 SRX on line so I called. I talked to Bob Popp and ask about the car. I told him I was driving 3.5 hours and to look it over I'm not going to be happy if I drive this far to be lied to. Bob explained the car was like new in every way new brakes, tires. The tires were the original and only had a few months before needing replaced. So we made the trip down there and upon arrival he says oh the brakes are bad just pay for the car and I will send it to you. Then he tells me if you have a written quote we will meet or beat any quote on your DTS. Well let's just say the manager and Bob Popp thought that since I drove this far I was desporat. They are dishonest incredibly slippery place. Please do yourself a huge favor and avoid this place. You will thank me. I promise.

Michael

24 de oct. de 2015

your service was great, I called and made an appointment arrived on time took me right now everyone was polite did not take them long at all, received the car back clean and ready to go thank you

Timothy

20 de oct. de 2015

Fast friendly service. Even went beyond the original request for service and took care of a warranty repair and my oil change that was just overdue and the service writer noticed and informed me so I could have this taken care of while my truck was at the facility. Very Happy with all my experiances with the employees at Sundance.

low man

18 de oct. de 2015

We went there to check out 2 used cars on their website. The salesman couldn't even locate one of them. The other had been in 2 accidents. When we started talking numbers they added several nonsense charges to inflate the price and offered about $1000 under blue book for the trade. Don't buy used from them. I had a very positive experience earlier when I bought new. I'd never go there for a used car again.

Angela

13 de oct. de 2015

I was able to get my disabled car back on the road on a Sunday. It was wonderful. And Tommy is the best.

Gregory

8 de oct. de 2015

went in for oil, filter change and tire rotation. in and in about 1 hour only problem that I noticed was after I left I the sticker said My next oil change was due in 4,000 miles and my service manual and all literature say's 6,000 miles what gives

Lynne

8 de oct. de 2015

Speedy, friendly service. I always recommend Sundance. Clean waiting area. Representative was very helpful, and took time to chat for a moment. He also asked how I liked my vehicle.

J Lonier "unhappy customer"

3 de oct. de 2015

Ordered a new Buick enclave only to find out it was delivered to dealership and was SOLD TO SOMEONE. ELSE!!!!! We know several people at the plant and they knew exactly when it was built and when it was delivered. After waiting a long time they said they might make things right but we went down the road to another dealer and they had the very same car for us the next day. The only good thing was we never have to deal with Sundance again.....should have listened to warnings about them.

Nicole

2 de oct. de 2015

I purchased my truck from Sundance and drove it home only to find out the next morning the exhaust and muffler was broke. I tried several times to have them fix it and finally Sean said to bring it in and they would make it right. Apparently making it right means you pay for half the repair cost. I don't have an extra $300 to pay for something that was already broke when purchased and it was not a "as is" sale!! Very disappointed in the way they do business I will never recommend Sundance to anyone who expects great service and honest salesmen!

Andrew

25 de sep. de 2015

Ed Fernandez was amazing again as usual !! Buying the third vehicle from Sundance was effortless on my part and impressive on their part!

Robert

22 de sep. de 2015

Ron was extremely helpful and accommodating. An error light came on and I was leaving for vacation the next day. He made sure we got in that afternoon and fixed the issue and had time for an oil change. Thanks guys.

Mlarider

15 de sep. de 2015

Don't do it find some one else to buy from , PLEASE save yourself a lot of time and head aches I am from Indiana and made the major mistake of driving all the way from Ft Wayne area In to buy a 2010 Pontiac vibe with low miles 38,000. It won't happen again. When I got there the car it had a bad set of tires one vibrated so bad it shook the whole car. I should have left right there. Sales men said we will bring the price down for the tires . It had scratches on the sides but can be buffed out.. The saleman said they would adjust the price for that too. I also asked for an adjustment for the van I brought in , it had over half a tank of gas the sales man said he would give me a 50.00 gas check for that. So I bought the car.I told him in Indiana I take the title to the BMV and they give me my plate. He said no we will mail it to them and got the address off the internet. At the time we had been there over 6 hours waiting for all this to happen. Once I got the car it was too late to put tires on it and it being Sunday everything was closed. So I drove it home slowly took over 4 hrs to go the back way home. So here it is two weeks after I bought the car and I am unable to drive because I have no Plates for it.I called them the first week about the title , sales man said that they would send me a copy of the paper work and send the other to the BMV. BMV does not have. I don't have it ether. Still don't have the fifty gas voucher ether. They will do anything to get you to buy a car including lie to your face. I plan on more action than this. DO NOT BUY A CAR HERE, IT IS ONLY A MATTER OF TIME BE FOR THEY SCREW YOU.

David

9 de sep. de 2015

Your service department staff were extremely helpful and friendly... I especially enjoy visiting with your courtesy van driver on the way to and from my place of employment, while my car was in for repairs. I certainly will recommend to others of the great service I received from your dealership.

Sharon

5 de sep. de 2015

Ron Clark was just GREAT!! He was professional and very nice. He took care of everything when it came to the rental car and I couldn't be happier with him!!!!!

William

24 de ago. de 2015

Easy to business with friendly, Curtis,they get work finished in a timely manner. You know up front what it will cost. No surprises. I'm impressed. WGP.

Mellissa

7 de ago. de 2015

My reason to get my truck into the service dept. was it was leaking oil from the oil filter it has under 5600 miles and we have had it just 1 yr.Brian was very great at understanding my concern and getting me in asap.I don't understand why the seal would have cracked, my last oil change was in April at Sundance and I'm unsure how long it was leaking.So glad he was able to rectify my situation I would to like to say Thanks again to Brian and the staff. Mellissa

Troy

5 de ago. de 2015

Ron was great to work with got me right in and was completed faster than he had told me it would most likely take. GREAT SERVICE FROM SUNDANCE BEFORE AND AFTER THE SALE OF MY NEW CAR.THANK YOU

C

31 de jul. de 2015

Seemed very disorganized. I had to keep asking question to get information. It was a long process.This was a new car.Made me wait nearly an hour after I purchased the car to speak with someone that would show me the features of the car. I asked that person a question about one of the features and he was incorrect.The car was delivered. When they delivered the car, they did not have the paper temporary Plate and had to return with it over an hour later.I was told that the car would be detailed before it was delivered. There were black handprints on the door of the backseat? ...and a small ink spot on the passenger seat that will not come out. There is some sort of glue on the inside of the back window that I have not been able to get off. This was a new car and imperfect.They hand you survey forms to rate your experience in front of them and tell you that their job depends on how you rate them. How can you possibly rate them anything but high?

Edward

31 de jul. de 2015

Had an oil change and tire rotation. They forgot to wash the car after asking if I wanted a car wash. I was given a was ticket and got the car washed. It was then I realized the oil change sticker on the windshield had NOT been changed. The old one was still on the windshield.

Jon

26 de jul. de 2015

Car shopping is one of my least favorite ways to spend time.Kendahl Selkow made this purchase one of the most pleasurable of my life.

Mary

23 de jul. de 2015

Despite my telling the dealership over and over that I use my legal middle name of Trina, they continue to address me both verbally and in writing by my unused first name. This is a real pet peeve with me.

Mark

22 de jul. de 2015

Very friendly, willing to help out at any cost. Ben was very helpful and courteous. Very satisfied with both ED and George of your finance dept. Thanks Sundance!!

Joyce

16 de jul. de 2015

I went in for an oil change and it was finished in less than 45 minutes. In fact they were working on it before the paperwork was finished.

Stacey

16 de jul. de 2015

Your Service hourly rate is severely over priced!!! I believe it should not cost over $100.00 to fix any vehicle.

Micheal

13 de jul. de 2015

My family buys all our vehicles from Sundance and I am really impressed with the service from the service department. Sundance puts great customer service people in all of there departments. They make everything right before you leave

Shelbi

13 de jul. de 2015

Amazing service! Ron Clark got my car in quick and took care of the problem much faster than anticipated. Ron was also very helpful and great to work with!

Ollie24

11 de jul. de 2015

I bought a 2007 Jeep Liberty from Mark Korn at Sundance. The car was Canadian and it had a lot going for it. They told me it has 42,680 miles and it ran alright. I bought the car and 20 days later it was in service for numerous things. It had a knocking in the engine, leaking sunroof, and the four wheel drive was broke. They fixed the four wheel drive and told me to take it to Champion Chrysler for the engine. I took it there and the lady informed me the car had 60,000 miles and an engine that needed to be replaced. I went back to Sundance and they told me to bring the car back so they could action it off. Well when I bought a different car the turned around and sold that jeep to someone else with a bad engine. Horrible people. They shouldn't be selling cars!

Brett

3 de jul. de 2015

Peter has always done me right. He picks up on what I am looking for immediately and 5 minutes later we are looking at just what I wanted. Then he really goes to work to get me a payment I can handle. Always gets the job done.

Rodney

3 de jul. de 2015

We entered dealership to look at a used vehicle but had questions about a new one. Steve Carrasco approached us on a golf cart within minutes and then answered our questions for a few hours. Very helpful and knowledgeable man. I passed on to Steve that we were at another dealership the day before and no one approached us while we were looking at new and used vehicles. Many sales people walked by before we got in our vehicle to leave. We were not mad or upset but did feel there should be better than this. We bought our new vehicle with help from Steve at Sundance.

Holly

1 de jul. de 2015

I am always taken great care of at the dealership. Very friendly staff and get things done as quickly as time allows!

Anne

29 de jun. de 2015

I do want to tell you that when I drove in 2 days ago, I got "Attitude". What kind? The best. Brian greeted me as if I was a VIP or a rock star. I do not know how you get your entire work force to be so friendly and genuine, but it changes me from "having" to get my car in for something, to "wanting" to get my car in. They took my vehicle in immediately, then, I could not even get half way through the very interesting magazine article when they came to tell me I was all set to go. The few times I have been in I have always enjoyed? yes enjoyed it, which takes the sting out of a costly, but necessary machine. Thank you for that. Sincerely Anne Carpenter

Linda

11 de jun. de 2015

Always proud to let people know where I got our last three vehicles and how pleased we are with the service.

Denise

7 de jun. de 2015

Everybody was very friendly and helpful. I had a few questions, which the technician answered. Also, the driver who took me home and came back and got me at the end of the day was very nice. I appreciate the ride back to the dealership at the end of the day. Normally, my husband would take me, but he was out of town. Thanks again!Also, thank you for washing the exterior and cleaning the interior of my car. I need to find out what you used on the vinyl because what I use leaves streaks. It looks like brand new again!

Alan

29 de may. de 2015

my sales person matt simpson was very commeted to getting me the exsact truck i wanted.he was a pleasure to do bissness with.

Joshua

21 de abr. de 2015

Service was great. Shuttle was not there when scheduled. Manager did a great job responding by finding another associate to drive me to work.

Mellissa

16 de abr. de 2015

We didn't have to wait even though we arrived early for our appt. Staff was friendly and I was surprised to have my truck washed, too bad it was raining.

Randy

14 de abr. de 2015

At first we didn't know if the truck needed a transmission and drive shaft or just drive shaft. We found out it was just the drive shaft. We could have REALLY been taken advantage of...but we weren't.....

Brian

5 de abr. de 2015

Ron is AWESOME as a service writer. However, he can not control what happens out back. Recently, my wife received call that her car was all set at 10am. She arrived at 11:30 am that same morning to pick up her car only to find it was still in the wash. Seems to me it could have been washed long before that 90 minute stretch.

Lynne

28 de mar. de 2015

I let the guy know I had to be out of there by 11:00 'cause I had to pick up my grandson from school and I was.

Mary

26 de mar. de 2015

Able to get in for service much sooner than I could for my first oil change, and the time it took to complete the service was much faster also.

Holly

26 de mar. de 2015

Always very friendly staff, they fit me in an appointment on short notice, which made me very happy. Also, informed me of some information about my car I did not know (Car still under oil change warranty). Thanks!

Mary Jo

25 de mar. de 2015

Ed Fernandez was great. He really helped me decide on just the right car that I needed. He found it right away and I had it in just a few days time! Sundance gave us a fair trade in price too. They took the time on delivery to go over all the electronic stuff in the car and programmed everything and synced my phone! Great service. It is my first brand new car in 30 years! I love my Malibu!!!

Jack

21 de mar. de 2015

they got me right in it was quick handled my problem why I waited Ron Clark is the man thanks Ron

Tedd

14 de mar. de 2015

I had the oil changed and tires rotated. It took only about a half hour and the car was also washed. The coffee and popcorn doesn't hurt either.

HibbyV

6 de mar. de 2015

Our entire family has been purchasing vehicles from Sundance Chevy for over 20+ years. Largest selection of high quality vehicles, an amazing sales staff , and honest dependable service is what you can expect - and we've always received.If your looking to purchase a vehicle, I highly recommend you go to Sundance and experience the Sundance difference!

ChevyTruckLover

6 de mar. de 2015

After running around the state of Michigan looking for the right truck and not finding it, I had salesmen trying to sell me SUVs, and Fords even after I said I only want a Chevrolet...... Sundance was my light at the end of the tunnel. I told them what I was looking for, they took me into a barn where someone just traded a Chevy 4x4 V8 Extended Cab Truck that had not one scratch on it, no rust and the carpet looks like the old owner never had feet. I normally never buy the first vehicle I am showed, but this was the prefect truck. The salesman knew exactly what I wanted and let me know he had a few. I was just bummed I did not get to see Terry Hanks while I was there. :( But, I will return for my next vehicle. My only problem was the truck came with a spare key and a Key Fob, I never got, no one could find it. They did mail me a spare key, but no FOB. :(

Claudia

5 de mar. de 2015

I was referred to salesman Dan Kikendall and he was so easy to work with. He let me take my time and test drive many times in order to make sure I got the right car for me. He was very patient and I would highly recommend him. Thanks Dan! I love my new Malibu!

James

28 de feb. de 2015

I have a little trouble getting someone to call me back but service is very prompt when I arrive. All in all great service.

Dustin

27 de feb. de 2015

My wife prepared a list of a half dozen cars we wanted to look at when we got to the dealership that they said they had. When we arrived the salesman, Jimmy, said the computer system isn't always up to date so "let's just walk around and look." To be fair to Jimmy I think the issues are about the systems in place at Sundance rather than him. We could not find any of the cars we were looking for, they seemed to have no system for locating the cars that were on the lot, and when we said that we'll just look at one of the cars that looked like it could fit us, it wouldn't run. Jimmy did try to locate the vehicles, and when we spoke to the sales manager he seemed to genuinely want to help. The poor customer service rating is more about not actually being able to even test drive a car than the people. We were there for over two hours and didn't test a single car. I get the feeling Sundance has gotten too big for itself. I would say the issues are probably with the upper management of the dealership. A better tracking system is needed, at the least. I don't get how they got so big, or how they even sell any cars. I would strongly recommend avoiding Sundance. It was by far the least fruitful place we looked for cars.

Maryanna

21 de feb. de 2015

our salesman was knowledgeable nice and not pushy. He let the quality and good looks sell the car. he worked to us get the best deal possible better than we expected. We have purchased our cars here before and came back for the same service

Daniel

20 de feb. de 2015

It was quick and they thoroughly answered all my questions. I did miss getting my car washed when it was done.

Theodore

19 de feb. de 2015

I was very pleased with the prompt courteous service. When I arrived all the paperwork was ready. The service was done quickly and when I came to pick up the truck it was washed and ready to go. Way more than I expected.

Linda

6 de feb. de 2015

I never have to worry about any problems. Questions are always answered to satisfaction. GREAT PLACE TO BUY A CAR.

Charles

3 de feb. de 2015

Your salesman Paul gave me everything I wanted. He was very helpful. This is my 7th or 8th car from Sundance and I will be back.

Thomas

27 de ene. de 2015

Got a recall notice on our car. So I called the service dept. and talked to Dean Caulkins, he explained the recall to me, then had me bring our car in to be serviced. When I pulled in, Dean met me at the door, had me pull the car into the service bay, told me it would take about an hour, the service dept. had me back on the road in 45 minutes. Great Job Thank you

Natalie

23 de ene. de 2015

It was my first time there and it was very well run. Bryan scribner did the service work and he walked me right through everything. He was great and I would definitely go back.

Christian

23 de ene. de 2015

Ron is always great & quick help at the service desk, entire crew there is wonderful/reliable (the car wash is a special treat!).

Becky

22 de ene. de 2015

Sundance has been good to me and my friends and family,I will recommend to anyone I see,you have been polite and taken care of any of my needs Im a very satisfied customer!!

Randy

22 de ene. de 2015

Everyone was so friendly and helpfull. They got me right in on a very busy Saturday and out sooner than promissed.

Steve Brooks

21 de ene. de 2015

Jim V is an outstanding professional salesman that delivered on ever promise he made to me. I was purchasing the car remotely and he kept me informed and updated every step of the way. The dealership was able to get the car (from Canada) and stood behind Jim with everything he said and did. I would highly, highly recommend Sundance and especially Jim V for your next car purchase. Outstanding team!!!!!

Charlene

17 de ene. de 2015

As usual, every thing went well. I will continue to use the dealer service and tell others about them. Courteous employees, fast service.

James

7 de ene. de 2015

I was very happy with the result but upon getting this done it took over a week and a half to get the part. I should have gone to Ron Clark to start with..

Brat1978

30 de dic. de 2014

Extremely satisfied with our purchase. Our salesman was very nice and actually took time for us and we weren't rushed. Definitely recommend Todd Driver!

Melvin

27 de dic. de 2014

Sundance is a great place to either buy or get your service done,don't forget st.johns,also a great dealership. Thanks. Mel place

Anne

7 de dic. de 2014

I feel your prices are steep, but I bought my vehicle through your dealership and must go there for the warranty. I give high marks for your incredibly friendly people who always treat me with respect and dignity. I have never felt like an inconvenience. Most notably my salesman Mr. Chris King, and in Service Mr. Ron Clark. But I must reiterate that everyone has a great personality. Thank you for your survey so I could tell you this.SincerelyAnne Carpenter

Jack

6 de dic. de 2014

anytime that I can deal with Ron Clark the problem get solved the service is bar none excellent when my truck need something done it gets fixed and more whether it's clean or a inspection thank you so much

Bradley

5 de dic. de 2014

Only like working with Ron for oil changes or anything else. i know i can get in and out without any issues or trips back. Mark Korn for buying new vehicles.

Christian

5 de dic. de 2014

We had transfer case lock up on 2015 Tahoe and needed vehicle for holiday travel. Manager was able to get us in and make repairs on short notice. Great job and really appreciate the quick turnaround. Completely Satisfied!Christian Jensen

Colette

24 de nov. de 2014

I was treated in a friendly and professional way. I was offered a shuttle ride home. I was called promptly at my contact number as promised when my car was done.

Anne

23 de nov. de 2014

Very pleased with Sundance ! I highly recommend Sundance to anyone and everyone ! My positive experience started two years ago with Tom Patterson and has continued to be positive with your service dept. ever since ! Speaking as someone who has been in retail management a very long time....I can honestly say that Sundance really goes the extra mile when it comes to taking care of their customers !

Thomas

22 de nov. de 2014

Your Body Shop repaired my 2014 Traverse that was rear ended in town. Although cover completely by AAA, the repairs were completed quickly an correctly. Because of my own time constraint, I will return the car later to finish the buff out. Sundance has always served my family's needs extremely well.

Dean

14 de nov. de 2014

Sundance has a terrific repair and body shop. My service writer, Dean Caulkins is top notch and would recommend him to everyone.

John

14 de nov. de 2014

Another car another good deal! Mr. Six is easy to deal with that includes NO HIDDEN COSTS ! Payment was less than originally told! Car had issue before leaving lot, But Had a great loaner car for the week it took to fix my car! No questions asked! Good Job Mr. Six I will buy my next car from you if it is a Chevy Model or you have a used car I want! Thanks again

Terri

12 de nov. de 2014

Was treated great and they helped me also with a key problem I was having. I am very happy. Thank You.

Patricia

4 de nov. de 2014

as a little slow this time. But I'm impatient. Everyone was very nice, professional, and tried to be accommodating. I especially liked the "new car"educator,(Mannie? I think) anyway he made learning the new compterized dash fun.

April

30 de oct. de 2014

I had great service, they communicated with me, provided a loaner vehicle and worked around my schedule to get my car repaired.

Steven

23 de oct. de 2014

Jeff Schutt did a very good job estimating the cost of my truck repairs. It actually came in under the estimated cost. The mechanic finished the repair when they said it would be done

Janice Symon

22 de oct. de 2014

Completely satisfied with the whole process salesman very informative

Richard

22 de oct. de 2014

very helpful knowledgeable service writer repair was done in a timely manner the dealership new I was not to local so they actually gave me a demo car which was absolutely helpful to me thank you so much

Linda

20 de oct. de 2014

2015 Chev Equinox...told him want I wanted and it was perfect. 2012 bought a new Chev Silverado and told him what my husband wanted in a truck. Art found it down in Ohio and brought it up. It also was perfect. Why would we go anywhere else?

Linda

13 de oct. de 2014

ALWAYS A PLEASURE TO WORK WITH STAFF AT SUNDANCE. OUR SALESMAN, ART MEADE IS OUR GO-TO PERSON AND THE SERVICE PEOPLE ALSO ARE VERY HELPFUL.

Angela

12 de oct. de 2014

I was having trouble with my car starting and thought it was my ignition. I called Sundance to schedule service for a recall and explained the problem with the ignition. I was told that my appointment would be over a weekout. I explained that I started a new job and couldn't afford to take a chance my car wouldn't start or it would leave me stranded. I was put on hold and Jeff picked up moments later. He pulled my info and realized I had coverage that was to expire the next day. He was able to schedule me the next morning, he greeted me right away, addressed the problem associated with the recall, let me know what was causing problems with my car not starting and ordered parts for it. He had me return on Monday to leave the car and arranged transportation to and from the dealership with a very kind gentleman. Thanks to them, what could have been a costly, inconvenience, was easy and stress free. Great job!

Daniel

11 de oct. de 2014

Was happy with the service but when they washed my car they forgot to take my ornament off of the antenna and broke it. It was a gift from Navada and can't be replaced. It was my first time for maintenance and didn't know they were going to wash it. I was a little disappointed but accidents happen. It was a fireman with black glasses and a red fireman's hat. Now it's a white bald man with black glasses. Hat got smashed to pieces when next car ran over it.

Dean

8 de oct. de 2014

Sundance did a terrific job on the bodywork of my 2011 Malibu. Sundance went the extra mile to cover paint issues that were no longer covered under GM warranty. I will continue to use Sundance for all my vehicle needs and encourage others to do the same.

Ripped Off

8 de oct. de 2014

I would never recommend friend or family to this dealer.

Fuming

8 de oct. de 2014

My daughter recently purchased a disaster at Sundance. It promptly ran dry of oil, it leaks on the passenger side and is ruining the interior. The passenger window won't roll down, the trunk lid won't raise, trim on the outside is loose. When her passenger pulled the sunvisor down, it ripped off. Sundance can't help her and she is stuck with the disaster that she drove off their parking lot.

Robin

7 de oct. de 2014

Sundance is a busy place, but they still take care of you. We deal with Jorge Fernandez and he is a great person.

Dennis

5 de oct. de 2014

Even with all the work being done on recalls Sundance did get my truck in to check my problem and solved the problem.Thanks

William

29 de sep. de 2014

Even though Sundance could not find a reason for the malfunction of the Ultrasonic Park Assist button, they tried everything to get it to act up.

Robert

26 de sep. de 2014

Phil Bell did everything to help ensure we would be bringing home our first brand new car, I can't thank him enough. We went through every detail together and he made car shopping an enjoyable time for my wife and I.

Thomas

15 de sep. de 2014

First Lube, Oil & filter on new traverse plus recall fix of seatbelt anchor. As usual, Sundance Chevrolet sets the standard for fast, efficient and friendly service. Almost 30 years of experience with Terry Hanks organization has that they are NUMBER ONE in my book!

Lynne

13 de sep. de 2014

I came in with a checklist of features I needed and wanted. Nick was very patient and found me the vehicle I needed at a great price.

Roger

5 de sep. de 2014

Sundance fixed the problem that Graff could not. I will take my vehicles to Sundance for service from now on.

Tedd

5 de sep. de 2014

Was simple and easy! Will be back next time I need a car. Vehicle was very clean and ready to go.

Dennis

4 de sep. de 2014

Need greeter to direct customers to correct area. Waited 10 minutes for service advisor to tell me to go to cashier to pick up car. Warranty repairs completed on ignition switch AND power steering (BONUS) in same trlip, but return visit required as only 1 of 2 keys work

Unsatisfied!

1 de sep. de 2014

Sundance Chevy of Grand Ledge is nothing but a fiasco, if you want to waste hours of your day then they are the dealer for you. First off, they don't even allow you to leave reviews on their website. Next, atleast 50% of the cars listed are not still available. Our experience was nothing but a nightmare. We found 3 vehicles on the site to go look at. After applying online we never heard back, so a few days later I called them and they told me a sales rep would get back to me, never happened. We ended up going to the dealership to find out all of the vehicles of interest were gone. The last one I was interested in was apparently 'missing'. After waiting more then an hour the sales guy told us he would call and get everything set up when he finds it. After weeks of phone calls and bouncing back and forth telling me it was sold, not sold, or in the shop we finally were ready to sign. We even called ahead before coming back. When we arrived the sales rep was missing. Waiting, waiting waiting! It took 3 hours to get our paperwork done, only for the sales guy to get the name wrong and have to start over. What a joke. I will never waste that much of my time again, or waste money at a place so un-organized. For someone spending almost 40,000, it seems like the Sales rep would have been a little better at his job. Will never go back!

MrsSmith91

1 de sep. de 2014

Sundance Chevy of Grand Ledge is nothing but a fiasco, if you want to waste hours of your day then they are the dealer for you. First off, they don't even allow you to leave reviews on their website. Next, atleast 50% of the cars listed are not still available. Our experience was nothing but a nightmare. We found 3 vehicles on the site to go look at. After applying online we never heard back, so a few days later I called them and they told me a sales rep would get back to me, never happened. We ended up going to the dealership to find out all of the vehicles of interest were gone. The last one I was interested in was apparently 'missing'. After waiting more then an hour the sales guy told us he would call and get everything set up when he finds it. After weeks of phone calls and bouncing back and forth telling me it was sold, not sold, or in the shop we finally were ready to sign. We even called ahead before coming back. When we arrived the sales rep was missing. Waiting, waiting waiting! It took 3 hours to get our paperwork done, only for the sales guy to get the name wrong and have to start over. What a joke. I will never waste that much of my time again, or waste money at a place so un-organized. For someone spending almost 40,000, it seems like the Sales rep would have been a little better at his job. Will never go back!

Sue

29 de ago. de 2014

I have always had good with this dealership - Sales and service. No problems.Contact if need be must be by telephone - I DO NOT TEXT or have a phone to text on.

Robbie

22 de ago. de 2014

Ron our service writer was great, but the cost of the repairs were to high for use to complete them to we went to a different place to have them done.

Find another dealer

9 de ago. de 2014

I waited for 3 hours just to go on a test drive. My salesman Ed Fernandez just kept telling me sorry it will just be a minute. It would seem like if it would take that long he would have had someone else help us if he was that busy. I had even called ahead the previous day so he knew I would be coming. Then when we finally did drive the car it was dirty and smelled horrible. I then left disgusted wishing I hadn't wasted my time.

oldlady family

26 de jul. de 2014

my 80 year old mother is told by the body shop that her car has white flecks of paint on it and that she should get it detailed to remove the flecks of white. they set up a appointment so off she goes to get it cleaned up. well it appeared to be a very busy day and they had a lot of work that day. so why didnt they have the car come in on a less busy day. the car ended up taking all day, so i took my mother to pick it up it was all done. well it was not all done there was rubbing compound still all over it there was not alot of shine on it. i guess they didnt think a 80 year old woman would notice but her 50 year old daughter did. $100.00 not a high amount of money but still why did they give the car back not finished. too busy, too many other appointments to get done than the one they told a 80 year old woman she needed, she bought the car from them and paid cash, it not a big problem for them to sell the car to her, just a problem, to finish a job for maintence on the car that they said she needed. next time please finish jobs you start on cars that belong to seniors. dont think they cant notice a good job from a bad one.

Jeff Brown

23 de jul. de 2014

When Sundance Chevrolet sold me a 2010 Ford Fusion, they stated that it had been "inspected" and passed. However, I discovered braking issues within 3,000 miles after purchasing the car (purchased the car at 35,000 miles, brake problems began occurring at 38,000 miles). Took vehicle to brake repair shop and they stated that the brake pads were worn out, and that they began to cause issues with the rotors. As a result, I was forced to purchase new brake pads and new rotors for all 4 wheels. I contacted Sundance Chevrolet prior to the repair, speaking to salesman Shaun Limones, and he stated that "something will be worked out" and to submit the invoice to Sundance after the repair. Having submitted the invoice to Shaun at Sundance, he told me he would contact me by a certain time to let me know how the issue could be resolved. After failing to contact me at the stated time that Shaun proposed, I contacted Sundance to be informed that they would not be reimbursing any funds to me or take any responsibility for the repair, stating that the car was sold "As Is". However, it is my belief that a proper braking system should be part of the inspection checks that were stated to have been done to sell a safe vehicle to a customer. Therefore, I had to pay the $250 repair out of my pocket. Sundance was unrepentant about the issue.

Mary

9 de jul. de 2014

I bought a used Cadillac CTS from them a little over a week ago with a rather expensive warranty. The salesman Jimmy Johnson was awesome! Brought my car home, ran great, loved it! A few days later, Sundance sent me a certified letter saying I needed to bring my car in to have the odometer sent into GM and the cluster panel repaired due to the difference in kilometers and miles. I took it in and showed them that it was changed to show miles. They told me they had to send my odometer into GM anyway or my warranty wasn't good. I already paid for the warranty and was PROMISED by their Assistant General Manager that it would be sent in that day and they would have it back from Detroit the following day and reinstalled. They offered me a "rental" car to drive in the mean time........... That "rental" car is a 2006 Chevy Cobalt that smelled like horse manure, had Sundance stickers that went across the top of the windshield, and it was filthy. It was pouring down rain when I drove it home from Grand Ledge to Laingsburg and it hydroplaned the whole way. I drove 40 mph on the hwy in order to keep control of the vehicle. Needless to say, it was not a rental and was in no comparison to my Cadillac that I had to bring in through no fault of my own. I didn't complain, I was only going to be driving it for a day.....WRONG! Today I was told it would be 3-7 days before I am able to get my car back. They should have never put this car up for sale without fixing the issue with the odometer and cluster panel. They should have never sold me a warranty on a vehicle that was not able to be warrantied. This was a total inconvenience. They promised me a rental car and instead gave me a car that my 17 year old son might drive as a first car. I feel like I have been lied to. I'm not even comfortable with them keeping my car right now. What else could be wrong with it that I don't know about? The sales manager is not returning my calls and the service manager pretty much told me to deal with it. I WILL NEVER BUY A CAR FROM HERE AGAIN!

Thomas

14 de jun. de 2014

I have responded to several surveys over the last couple of weeks about Sundance Chevrolet. I'm not sure which event this one is for (Repair & turn-in of 2010 Traverse or lease of new 2014 Traverse). However, all experience has been great!

Jessika

13 de jun. de 2014

More affordable cars should be made available to those who are looking for a used vehicle. Salesmen should be more willing to help find a car in the price range a person is looking to purchase a car in.

Denise

13 de jun. de 2014

It was great! Everyone is friendly and helpful. Dan Kikendall is a great salesman and went to the Nth degree to locate an Equinox for me. Also, Bill Birchfield is very helpful in going over all your vehicle's features.

Amanda

12 de jun. de 2014

Both times I have bought vehicles from Sundance there were issues with the vehicles BUT the issues were taken care of quickly and made right. And forget Captain America, Matt Bates and Manager Sam are seriously my heroes. They knew I was in a bad situation and went way above and beyond what I ever would have expected. All of the staff and service department at Sundance are awesome. Just try to get me to shut up when talking to my friends, family and clients about Sundance :). I don't even care about the $ incentive for referrals, keep it :)

Jeanna

10 de jun. de 2014

Todd Gates is the only person I will and have dealt with for over 20 years. Todd is very efficient, and motivated to finding me exactly or close to what I am always looking for. He is definately a value to your organization!

George

6 de jun. de 2014

Very polite straight to taking care of me .Not much time passed n I was on my way home .

Too long to wait

2 de jun. de 2014

We received a year of free oil changes. The only problem is it's such a large dealership the time it takes to get in is ridiculous. Need to make appointments for oil changes and usually more than a week wait. Easier to pay and go somewhere else, much quicker too, unless you have 2 hrs to wait!!

Duane

23 de may. de 2014

I had both my vehicles "Gold Protection" application completed, and they look great. The guys made my one year old vehicles look new, and I really appreciate their efforts.

Jeanne

21 de may. de 2014

John Loveless was very helpful. He stayed late to help me buy the car, since I had to come after my work. I would suggest my friends to come to him and Sundance

Martin

20 de may. de 2014

I have been dealing with Dan Pohl for 30 years. He has always been helpful in helping us decide what kind of vehicle we want. Simply by asking the right questions.

Christina

20 de may. de 2014

Very nice staff. Got the job done in a timely manner and best of all I got my car washed!

James

16 de may. de 2014

The service department needs to look at this rep handling customers as he promised this vehicle the same day and I made arrangements with my wife and they called later to say it wouldn't be until the next day! The manager was great with me the next day along with the CT expert.

Paula

9 de may. de 2014

Ron Clark takes care of all my automotive needs! Ron, who drives me to work is wonderful. I love them both!

Anthony

9 de may. de 2014

My experance at Sundance this time was just like every other time that I have been there to have some work done on my Selverado. I was treated like I was a member of there own family. That is why I perchased my second Sliverado from Sundance Chevrolet, and I hope to purchase many more.

James

6 de may. de 2014

I have dealt with Tommy Liles in 2009 for my wife's 2009 Cobalt and would recommend him for any car. My 2014 Chev Malibu is a dream to drive.

Kathleen

2 de may. de 2014

I had a great experience. I was treated very well and with the utmost respect. Jimi V, did an excellent job helping me and answering all questions. I would reccommend anyone to visit your dealership to purchase a vehicle.

Daniel

2 de may. de 2014

I was very impressed with our salesman and his ability to pick out a vehicle for me out of a few questions he asked and it was the one we bought.

Landon

25 de abr. de 2014

I have dealt with John Loveless several times. He does a great job and should be employee of the month.

William

24 de abr. de 2014

It has always been my experience that Sundance is the best dealership to deal with. That's why I buy my vehicles from them and have for many years.

Nikkibaughtacar

24 de abr. de 2014

I drove an hour to look at about five cars I found online, none of which were available when I got there. Asked to see cars in my price range, only really showed me cars well over my price range. Eventually found something I wanted 2000 over what I wanted to spend. Took about a week to get approved. Finally picked the cars up on a Monday, Tuesday and Wednesday it rained noticed Thursday my car was still dripping, took a look and it was dripping coolant. Called and they wanted me to drive all the way back and they would take care of it. They gave me a rental, the blinkers didn't work and the service lights came on right away, only gave me 10 bucks for gas and I live an hour away. Friday they called and said it was ready, drove all the way back picked up my car and took it home. Two hours later my driveway was full of coolant. There service department has no clue what they are doing. Had to wait till Monday and bring it to someone I knew and have sundance pay for it elsewhere. I will do anything I can to not have to use there survive department. They did take care of it though so I can't be mad at that.

Sharon

15 de abr. de 2014

I had a great experience w/ Sundance as always. I have gotten my last 5 new cars there over the past 10-12 yrs, and have always been treated very well, and have the best of service from all involved. I will definitely keep coming back, and would recommend them to friends & family! ~ Sharon Winans

Rachel

28 de mar. de 2014

I have purchased my last 3 cars from Dan Pahl at Sundance Chevrolet. I trust him and will not buy from anyone else. He has always taken good care of us and puts our minds at ease. Thank you for all the hard work you do!!

Karen

19 de mar. de 2014

Whenever we need a vehicle we always know who to call. Randy Blackwell! We just bought vehicle #8 from him. Thanks, Randy.

cc

18 de mar. de 2014

Test drove a Z3 sitting on their lot for what I would consider to be a premium price. Older 02 with typical wear however after driving for 5 minutes it was apparent that there were serious issues with oil leaks and air conditioning unit was fried. Was obvious after closer inspection of the engine compartment that they had intentionally (half heatedly) cleaned it up so they could pass the issues on to another poor unsuspecting buyer looking for a fun summer car. Attitude sure seemed that they have every intention of continuing to sell without correcting the issues due to the premium price they supposedly paid at auction. Also, typical used car scam where there isn't enough gas to get it to the corner let alone a proper test drive i.e. warm enough that potential issues show up. Fair warning, may not be with every vehicle but certainly was with this one. No chance of doing business with these scam artists.

Craig

6 de mar. de 2014

Was pleased to find that I was able to get a chip in my windshield fixed by an outside company working with Sundance.

George

1 de mar. de 2014

Thesalesman Dan Pahl wasa great help and well knowledgable of what and how to get me satisfied and get me driving 2014 Silverado in no time ive bought other vehicles from Sundance and will probably again

Adam

21 de feb. de 2014

We had an excellent time at sundance. Our sales representative was not pushy at all and gave us all the information we needed to make an informed purchase. They were very helpful and went above and beyond to make sure we were satisfied with our purchase.

Anthony

19 de feb. de 2014

My service advisor Ron Clark was very helpful he had a teck take my 2014 silverado right in and fixed my parking assist problem. I would recommend Sundance Chev. and my service advisor Ron Clark to anyone one that wants to purchase a vehicle, and use Ron Clark as a service advisor.

Scott

18 de feb. de 2014

I have always been very well treated at Sundance, both with the sales and the service department. I have been a long time customer with Sundance because of there attention to detail whenever I am there. Keep up the good work.

Lynn

15 de feb. de 2014

I always go through Ron Clark at the service department. He is the very best at making sure everthing is taken care of with my car.

Sue

14 de feb. de 2014

Sundance IS the ONLY dealership I will do any business with. Have been a faithful customer of Sundance Chevy since 1980-81 and will continue to be. Ron Clark is great - you couldn't have a better mananger than Jim Gullett and Dan Pahl is the BEST sales person they have!!!!!

Tammy

13 de feb. de 2014

Have purchased 3 new cars from Sundance. My salesman is Mark Korn and Serviceman Ron Clark have taken Very good care of me for the last 15 years, and also have helped my sons purchase vehicles with great satisfaction. The tradition continues...

Brad BC

10 de feb. de 2014

Found a vehicle at this dealer through cars.com. Used the contact dealer option and left 2 separate email messages of interest on the vehicle. Received absolutely no response! Found and purchased same model vehicle at another dealer with great communication and super easy buying experience!

James

7 de feb. de 2014

Meant at the door with friendly courteous salesperson. Handling our business over the phone was a good experience since we were out of state. All agreements over the phone were done when we got there.

gocko

5 de feb. de 2014

Bought a van after testing out a few different vehicles. The van had the abs light on. Salesman was confident that the light was because of the snow and the fact that the van sat a while with the parking brake engaged. He thought the computer just needed a reset and it should be fine. We bought it on the condition that they'd inspect it when we brought it back in for the cleaning. Brought it in the next day at noon. All day we hear nothing. So we call at 7 and ask about it. The mechanic says that the abs unit is bad and a replacement is coming the next day. Both the wife and I ask him what that's going to cost. He says no charge, it's been approved to be replaced. So the next day we wait, and still hear nothing. I call at 3, and the mechanic this time says that the repair was denied by the salesman. Speak to him, and yes, since it was sold "as-is" with just a look at the brake system, no repair was to be done. While true, it doesn't make sense that their mechanic told both my wife and me something different. So we came in to pick up the van. They couldn't find it. After 45 minutes of searching they find it in the barn, signed to be sold. They were trying to resell our van! No cleaning was done, in fact they threw out our ice scrapper. A half-hearted apology later we got our van back. Never going back.

Unavrrage Joe

4 de feb. de 2014

The salesman knew nothing about the vehicles, but we decided on one ourselves and went with it. Noticing the abs light, we questioned it. We asked for them to look into it when we dropped it off the next day for a cleaning.After 7 hours we called asking what was going on. The mechanic said the abs module was bad and a replacement was coming in the next day. I asked how much that would cost and he said it was taken care of and approved. We called the next day and was told the repair was denied. No one apparently knows what the other is doing. When we came in to take the vehicle back, they couldn't find it. Turns out it was dumped in their barn to be sold. We had already bought it and they were trying to sell it again! No cleaning was done, and the ice scrapper and brush we had in there were pitched. Shoddy service. Do not trust them.

Bradley

1 de feb. de 2014

Ron Clark is Awesome! Only one that I will deal with at counter, because I know everything will be taken care of and will be done on time when making appointments.

Gary

1 de feb. de 2014

Called, got a quick answer, and a quick appointment. Told what should be done, I agreed. Was told how long it would take and the cost. Everything was as told. Good, friendly service. Thanks

Justin

31 de ene. de 2014

Phil Bell is who I bought my truck through, he's great salesmen. I could tell he loves his job and wants to get the very best deal for you.

Scott

30 de ene. de 2014

I have always been satisfied with the service and the way that I am treated at Sundance Chevrolet. Its not just sheer luck that Terry Hanks is as successful as he is.

Carrie

30 de ene. de 2014

Estimate for service was approximately 1 hour and actual time was 1 hour 40 minutes. No one came in to update me that it would be longer than expected or why it was taking so long. The lobby was full and no where to sit while waiting and no one seemed concerned as more people walked in.

Audrey

30 de ene. de 2014

Josh and Cody were very informative and helpful in the purchase of our new vehicle. Great customer service! I will not hesitate to recommend their services.

The Father of the customer

16 de ene. de 2014

Terry Hanks and his service department are entirely clueless on what customer service is. When you buy a car there, you are forgotten about when you drive off the lot. enough said!! I know a lot of people and talk to a lot of clients everyday. Eveyyone will know not to deal with Sundance, I get even every day!!

John P.

20 de sep. de 2013

I could write a book on what I went through with Sundance.... I drove 160 miles to look at a 2000 silverado 1500 z71 with 90k advertised at a good price. The Dealer I worked with was Shaun Limones. Upon arrival and initial inspection the truck appeared as clean as I had been told. The SES light came on within a minute of the truck starting. He actually left me with the truck to drive to autozone to get the truck scanned so he could work with another customer. the scan showed a code for random cylinder misfire. I told him to get the truck fixed, and maybe I would still consider getting the truck. They even gave me $40 in gas and assured me they would get "my" truck fixed.... I recieved a call the next day saying the truck was fixed and ready to go. They said they replaced all plugs, wires, and one coil pack. It seemed satisfactory to me, as this is a typical repair for that code. Reluctantly I went back and bought the truck with a 30 day limited warranty. (This is all they would offer) hoping the savings would offset any small repairs. Within a mile of leaving the dealership which was then closed, the SES light came on and started blinking. (Dead Miss) I got the truck home and the nightmare began. Upon inspection, the plugs and wires were replaced. No coil pack however! All the bolts had rust on them! I found myself taking videos and recording phone calls. Shaun was really good at saying he'd call me back in a few minutes to not hear back til the next day. I demanded they fix it free because it was supposed to be fixed before I bought it. They were supposed to drop my car off, but instead showed up and said they were taking the truck. No notice, and I was at work. They had said they'd pick the truck up within days not a week and a half. Apparently it was at their convenience not mine. So they picked it up with no notice, then had the nerve to tell me they wouldn't drop it back off. (160 miles!) Shaun said," They already have to much into the truck. " Reminder that I have all of this recorded... They called and said it was fixed the day after and said that it was good to go. MAP sensor. ($10 part). Not falling for it, I made them have the mechanic call me. I told him to take it on the highway. The truck that was "Fixed", wasn't. They had to re-program the cam position sensor. They had no interest in actually fixing the truck right the first time. They would have had me come down a third time and it STILL wouldn't have been fixed. I picked up the truck making it my third and final trip to Grand Ledge. This time it took up not only my day but my girlfriend's too since we needed two vehicles. the manager gave me a pathetic $30 gas card to "Make it right" HA! Since then, there is a tick in the cams (probably from the sensor being bad) and I've already had to pay $270 for a wheel bearing that blew out and left me stranded on my lunch break. If you have read all of this, I hope you can see the deception and mistreatment. Dealers are clearing off SES codes and hoping they stay off just long enough to sell the vehicle. I will never buy a used vehicle from a dealer again. Also, don't believe you are getting the full story on the reviews for their website. I wanted to post this on there, but apparently they place only the ones they want to be seen. All other review websites are giving them horrible ratings. (So it hasn't just been me!)

johnnyp8924

20 de sep. de 2013

I could write a book on what I went through with Sundance.... I drove 160 miles to look at a 2000 silverado 1500 z71 with 90k advertised at a good price. The Dealer I worked with was Shaun Limones. Upon arrival and initial inspection the truck appeared as clean as I had been told. The SES light came on within a minute of the truck starting. He actually left me with the truck to drive to autozone to get the truck scanned so he could work with another customer. the scan showed a code for random cylinder misfire. I told him to get the truck fixed, and maybe I would still consider getting the truck. They even gave me $40 in gas and assured me they would get "my" truck fixed....I recieved a call the next day saying the truck was fixed and ready to go. They said they replaced all plugs, wires, and one coil pack. It seemed satisfactory to me, as this is a typical repair for that code. Reluctantly I went back and bought the truck with a 30 day limited warranty. (This is all they would offer) hoping the savings would offset any small repairs.Within a mile of leaving the dealership which was then closed, the SES light came on and started blinking. (Dead Miss) I got the truck home and the nightmare began. Upon inspection, the plugs and wires were replaced. No coil pack however! All the bolts had rust on them! I found myself taking videos and recording phone calls. Shaun was really good at saying he'd call me back in a few minutes to not hear back til the next day. I demanded they fix it free because it was supposed to be fixed before I bought it. They were supposed to drop my car off, but instead showed up and said they were taking the truck. No notice, and I was at work. They had said they'd pick the truck up within days not a week and a half. Apparently it was at their convenience not mine. So they picked it up with no notice, then had the nerve to tell me they wouldn't drop it back off. (160 miles!) Shaun said," They already have to much into the truck. " Reminder that I have all of this recorded... They called and said it was fixed the day after and said that it was good to go. MAP sensor. ($10 part). Not falling for it, I made them have the mechanic call me. I told him to take it on the highway. The truck that was "Fixed", wasn't. They had to re-program the cam position sensor. They had no interest in actually fixing the truck right the first time. They would have had me come down a third time and it STILL wouldn't have been fixed. I picked up the truck making it my third and final trip to Grand Ledge. This time it took up not only my day but my girlfriend's too since we needed two vehicles. the manager gave me a pathetic $30 gas card to "Make it right" HA! Since then, there is a tick in the cams (probably from the sensor being bad) and I've already had to pay $270 for a wheel bearing that blew out and left me stranded on my lunch break. If you have read all of this, I hope you can see the deception and mistreatment. Dealers are clearing off SES codes and hoping they stay off just long enough to sell the vehicle. I will never buy a used vehicle from a dealer again. Also, don't believe you are getting the full story on the reviews for their website. I wanted to post this on there, but apparently they place only the ones they want to be seen. All other review websites are giving them horrible ratings. (So it hasn't just been me!)

Unhappy boy

17 de sep. de 2013

I bought my car from Thomas J. Thias but this was not a good experience. He did his job at first but when I was about to pay, he left me I in the office for 40 minutes! Later his boss told me he was doing business with someone else! He just didn't care about his costumer.

RyanNelson

5 de sep. de 2013

My family and I (wife and 2 young children) needed a new car. My wife did some shopping around on-line prior to going to the dealer so we knew what we wanted. Upon arrival we asked about a specific vehical (Cadilac CTS) we had found and liked. We brought a print out of that vehicle in hopes this would speed up the proceedure. The sales person that came out to help us when we arrived was given the info (print out) and we asked if we could see it. We were told it was at a different lot and to follow him. We drove our vehicle over to the other lot which was a total mess with cars stacked in like cord wood. The lay out was less than impressive and extremely messy looking. Once he tracked down the car, he came and told us it may have sold but he needed to call someone. While we were waiting for confirmation he took us around by foot to look around. We started in the "barn". That was the worst thing I had ever walked through and can not believe they even showed us this. Cars were again stacked in tight and some had such a thick layer of dust on them you couldn't even tell the color. Needless to say I found nothing of interest in there. We proceeded back outside and looked around some more. My wife had 1 other print out as a second choice, we asked to see that one. He said we had to go back to the other lot we started from. We again followed him back. Once we arrived he said he needed to go "find" it from his computer inside. We waited in the parking lot. He came out and said it was again somewhere else and told me I should go take my family to lunch as he needed an hour to get it to where we were. I actually did this. An hour later we returned and guess what? Still no car. He told us there was a mix up and the car may not be available for sale. At this point we had invested about 3 hours of our time with nothing happening. I asked him if he could simply take down my number and call me if either car was indeed available. He said sure lets go inside. My wife and I followed him in and he took out a multi layer carbon copy form. I told him I was not going to fill out some big form and just wanted a phone call if they actually figured out if the cars were available to see. He told me that was what he was doing and then asked me for my full name. I told him and he started filling out this form and asked "is that your full legal name" and then I had it with him. I told him I simply wanted a call and had wasted enough time. I walked out. There is nothing this place could ever offer to get me back there. It was the worst experience I have had trying to purchase a vehicle. The place is like a puppy mill in my opinion. Extremely disorganized with zero respect for customers. Long story short we checked 3 more dealers that afternoon all better than Sundance and we got our car (2005 BMW 530) at the 3rd stop without a single trip back and forth, lot to lot looking for the car. The difference in dealerships compared to Sundance is hard to explain. Pure disappointment to satisfaction.

Kenneth D.Skidmore

6 de ago. de 2013

I tried shopping on line,it seemed every car I was interested in was gone or couldn't be found. Ialso filled out an on line credit application,(the second one in less than a year)I have not heard a word from anyone about it.if I didn't qualify then they should at least let me know.they are very RUDE.I will not ever deal with them again,and will recommend to every one to stear clear of Sundance.

Jeremy

14 de jun. de 2013

Bought a used 07 tahoe it had some issues with it that were fixed at my request the shifter broke while I was test driving it they of course fixed that they did some minor paint work to the front bumper and hood for me and they're replacing a pretty pricey front airsuspension strut. Keith Lloyd did a wonderful job keeping me informed on the financial process and as well as progress of the repairs. They did a good job getting the payments around where I wanted and gave me some nice options for financial institutions. Ill go back to Keith and sundance for future cars.

flowerwaltz

22 de mar. de 2013

STAY AWAY!!. First of all, let me say that the last time we were in this dealership was 20 years ago when we purchased a used car. The car turned out to be a piece of junk (transmission went out in less than one week which cost $2,000 to repair) and we swore we would never do business here again. Well, 20 years later, my sister found a car at this dealership and we (reluctantly) returned with her as we agreed to co-sign for her loan. In all, we spent about 6 hours wading through the paperwork to close the deal, which included a trade in. The salesman switched the plates and handed over the keys to the new car and off we went. The next day, the salesman called and said we forgot to pay the $3,000 down payment to which we replied, "Is this a joke?" During the deal transaction, we had informed the salesman several times that we were not planning to make any down payment. At the time we were signing the paperwork, I noticed that there was a line item showing a cash payment of $3,000 to which I said -- "why is this on here, we are not making a down payment." To which he replied, "Oh ignore that, that is related to your trade in." So we went on to sign the remainder of the paperwork. I'm sure you can guess the rest of the story. We went back to the dealership the next day and discussed the issue with two managers and the owner -- which again was a total waste of our time. We returned the car and got our trade in back. They stated that it was simply "miscommunication." Whatever it was, it was definately bad business and ruined their chances of any future business with us. Some things never change!

Jack

13 de ene. de 2013

I bought a car from Sundance recently and was only given 1 key with no key fob. I was told I would have to pay out of pocket to get another key and a key fob so I am in the process of doing so. Other than that the car is very nice but I feel it is bad business not to throw in something as simple as a key and key fob that should have came with the car without question.

Mary B.

8 de ene. de 2013

My husband bought a jeep at Sundance a few months ago through Tommy Liles. The wheel sensors went bad in it so they sent it back to Jeep to get fixed at their cost. My truck was totaled last week and I found a used one at Sundance I really wanted to see. We met with Tommy at 10:30am, took it for a test drive and by 12:30p, we had negotiated the price, signed the paperwork, put the downpayment on it and I will drive my new truck off their lot on Thursday!! We received excellent customer service from Tommy and so far, excellent repair service. We will definitely buy from them again when we need to!!

Michael

13 de dic. de 2012

Bought a diesel truck from here and had issues from day one. I called the service department and was told that my truck was still under warranty. So I brought it back even though I was unhappy with previous service. I came back later to pick it up and it was no longer under warranty the problem wasnt fixed I wasnt called with the status of the situation and they wanted to charge need for the diagnosis. Don,t Waste Your Time Here

mrred

3 de oct. de 2012

made a 2 hour trip there too buy my wife a new (used) SUV. Called ahead of time too ask if their website was up too date and mike assured me it was. Spent a good 3 hours looking at cars and he didn't even show us the one we drove there for. I should have asked for a new salesman when the put us in a car we didn't even want too look at first thing. Eventually found one we liked that was just over 2x what we wanted too spend. They should have been ashamed of selling this car. The detail job was terrible, upon driving it the 2 hours back we found the headlights point straight down, the high beam was burnt out, so when I changed that parts inside the lens started rattling around so I need too replace the entire assembly, and then a day later we discovered the moonroof leaked. Also every car we drove had a empty tank and it was like pulling teeth too get them too put some gas in it for us. We love the car, don't get me wrong, but avoid Mike. Maybe they have better salesmen but I didn't get that experience.

elizemper

28 de sep. de 2012

So I just finished an email exchange with the Better Business Bureau about Sundance. By the way, don't bother with BBB if you have any complaints- because I didn't fork over the additional $4000 for a warranty on the Jeep I bought, the BBB won't investigate.The rear differential on my Jeep (that has just over 80,000 miles) just went out and when I took it to be looked at at another dealership (not Sundance), they told me that the differential had been a "patch job" (so this has been a reoccurring problem) and that the fix wasn't designed to last. The experience at the Sundance mirrors the experience of the people who drove 75 miles each way (we drove 50 each way). We were pressured to name our "top price" and then they figured out our payments. When we told them later that we discovered that the tow lights didn't work, the windshield washing fluid receptacle was missing, they told us that we had bought it "as is". The rear differential should last at least 100.000 miles (I was told). When we called the dealership about this, they told us there was nothing they could do about it.I would be interested to see just how many people have bought cars from Sundance that were just patched and sold-We are up a creek, with no car, $6800 left on the car loan, and now a $1200 fix. . .DON'T BUY ANYTHING FROM THESE PEOPLE

unsatisfied customer

3 de ago. de 2012

i sent a request for information about a used vehicle and asked for my question to be answered via email and to not receive any telephone calls from the dealer. the email i received was the salesperson's name and telephone number asking me to call them. my question was not answered via email as i had requested. if i wanted to call and speak with a salesperson i would have done that initially rather than send the email.

NewCar

6 de jul. de 2012

I bought my first car from Sundance. The experience was good and the Randy Blackwell was very nice! he was working for us and gave us what we wanted. Good experience. Felt a little pressured but stood firm and the deal was done.

Single mom of 2

5 de jul. de 2012

Bought a used van from Sundance but had a hard time doing so. Salesman couldn't find the vehicles on the lot I wanted to test, kept disappearing, waiting on multiple people, etc. Took hours to buy a vehicle then I couldn't take it because it wasn't ready. First highway trip I discovered brakes were bad and my salesman was on vacation. They finally fixed the problem but took 6 hrs of my time to get it there and wait. Now I've had the van 3 weeks and the alternator went out; found out the dealership never checked it mechanically before delivering it to me, they only cleaned it up. They won't do anything for me to fix the alternator and the front end problem. I certainly won't be buying at Sundance again and don't recommend it to anyone.

Comet

2 de abr. de 2012

I live in OH and did business with Nick Irland. He is very professional and has outstanding follow through for promises made and kept. Nothing but open and honest this is rare in this day and age for car dealers

SFC_Tom

4 de feb. de 2012

I was considering purchasing a used car so my wife and I went to Sundance because they had a Honda Accord that we wanted to look at. We were greeted by a salesman who had chewing tobacco all over his lips and around his mouth. After telling him we wanted to look at the Honda Accord he started to try to show us several other cars and eventually started in on the Chevrolet Volt. We were not in the market for a $40,000 car and told him this. I told him that we were specifically looking for a car in the $12,000 price range that we could pay cash for but he would not shut up about the Chevy Volt! My wife got so irritated she walked off to wait in the car. At this point I tried looking at some other cars but he just kept going on and on about the Volt. The salesman even said that he would pay me $5 to sit in it! You can't even make this stuff up! At this point I am done but need to use the restroom so I go inside and when I come out he is waiting for me with information on the Chevy Volt and his card so that I can come find him if I ever get tired of paying high gas prices. My experience at Sundance made me decide to not even get a different car and to just keep the one I have. I think I have post traumatic stress disorder now too because I have to change the channel every time a Sundance Chevrolet commercial comes on the TV or radio. I would encourage anyone to go out of their way to avoid Sundance Chevrolet!

Cruzin

18 de ene. de 2012

Just purchased a 2011 Chevy Cruze and was very happy with the experience we had. This was the 2nd car we purchased there in 3 years. I feel we got a very fare price on both cars we purchased. I was going to finance through my credit union and the salesman searched for a lower rate than I had and saved me $450 over the loan. Also, couldn't check over the car real good because of the weather and when I got the car home I noticed a few small things wrong, called the salesman and he said he would take care of the problems, give me a loaner car, and drive the car back to me. (talk about service!!)

hide00

25 de dic. de 2011

Purchased a 2005 Chevy Malibu at Sundance Chevrolet in Grand Ledge. Told the sales lady my price range on the phone, I had been speaking with her all day. After I went there she tried to add 1500 in extra fees to the amount I told her I had to spend. They offered me a warrenty after I had already made out my check and did not have another one to make out or redo. I was not really satisfied with this dealership and will probably not purchase from them again. This was my first automobile purchase by myself and I felt as if they were trying to take advantage of me. I held firm to the price I had to spend but the car has a few problems that I have to have repaired. This make and model is also on the recall list for fuel pumps and this is the problem I am having with it. I called Sundance to get this problem resolved but my car's VIN # is not on the recall list so they said they would repair the car at my cost.

weedy

14 de dic. de 2011

terrible service work, does not use genuine gm parts, install aftermarket items on new 2010 silverado chevy truck. They rip off my great uncle on his truck. Terrible follow up calls on this complaint.

barnesfarms

30 de sep. de 2011

I needed to get out of my Envoy for price reasons, with gas and my payment I just could no longer afford it. I went to Sundance's website and found a nice cheap van I would be able to pay off right away. I submitted an app online, and was contacted by a salesman. He informed me the bank would never finance for that cheap of a vehicle, and offered me a 2005 impala. This was the ONLY car offered to me ever. I came in on the weekend to test drive it, and it was filthy. The woman that traded it in had not even pulled her stuff out of the car. I had to move her stroller out of the trunk to make room for my own specialized stroller/wheelchair for my son. I agreed to the car, which began a whirlwind of pressure! They kept coming to me demanding more money down, soon 500 turned into 2400 and they would hold the car, keep me in the Envoy until I came up with the 2400. To me that's alot of money, and I already am struggling with the Envoy payment, how could I get an extra 2400 around? Crying, and terribly frustrated, I went to GL Ford, and they got me right into a really nice Lexus with 500 down! I pay over 125 a month less, and I have driven all week on 1/2 tank of gas! Sundance really needs to clean up their act, they really are not very helpful anymore.

Bigfun27

20 de ago. de 2011

What a dealer !!!! We just bought a new Malibu and we had never step foot on the dealer grounds or talked to a sales man before this deal it all started with the commercial then a phone call. I talked to the finance manager then he handed me off to Pat Wilcox our salesman. Pat went ABOVE AND BEYOND to get us what we were looking for they didn't have the color we wanted and also said a 2011 had more rebates then the 2012 because of the year end clearance. so we said ok get us a 2011 so they did a dealer trade with another local dealer. Keep in mind we have yet to step foot on the dealer grounds.Once we had the car located and at Sundance next came getting financed and that was also very easy he gave us the interest rate and payment and it didn't change one bit from the phone calls to delivery! I can not say enough about this dealer and our salesman HIGHLY HIGHLY recommend this dealer

ImUrDemise

17 de ago. de 2011

Suffice it to say, they will be building snowmen in hell before I EVER go back to Sundance again. I purchased 2001 Aurora in Feb 2011 that was advertised as having heated leather seats, amongst many other features, and 2 key fobs so all the security features could be utilized. What a joke! I was hit by a drunk driver on I-496, my car was totaled, and I was seriously injured. Once I got back on my feet and was able to drive, I was a little desperate for a vehicle, so this is truly a case of buyer beware. I ended up leasing this vehicle. I drove it off the lot with an empty tank and was given a gas voucher...for $6. I hadn't even gotten it to the gas station less than 2 miles away, when the "check engine" light came on. I took it to Auto Zone and had them run diagnostic codes and found out the O2 sensor was bad. They fixed it free of charge and told me when I picked it up that they had ordered 2 new key fobs (4 mos later, I still haven.t seen them, I asked for key fobs for 2 mos straight). There are NO heated leather seats. There never was. Not even a button or switch anywhere for heated seats. Anyway, after the 02 sensor was replaced, the check engine light was on again in less than 48 hours. This time is was the speed sensor and air intake valve. Would Sundance fix it? Sure, and they would pay 15% of the bill! I took it to another dealership and had the oil changed and was informed I had 10 lights bulbs out. They were able to replace only 7 of them. The sockets for the other 3 need to be replaced, they are corroded because of all the condensation that gets behind the light covers. The car starts when it feels like starting, and its not the battery. As soon as the weather started to warm up, I tried turning on the air conditioning. You guessed it...that doesn't work either. All of the sensors that are part of the luxury of an Aurora are shot. NONE of them work...tire sensors, oil sensor, security sensor...doesn't work. I wrote to Nick C, financial manager, about this to no avail. I finally called him 5 weeks later and was referred to Joe H, leasing manager. I explained all the issues to him, he said he would call me back "later" and 5 weeks later I am still waiting. Did I mention the trunk also smells musty and the spare tire well fills with water when it rains? The trunk lid itself fills with water. The spare tire well is one big rust stain and the trunk stinks. When I complain about any of this, I am told things like, "My check engine light has been on for 2 years now, its probably nothing" or "the problem is the seals on (insert various auto makes and models) were known to go bad and...." --and I am still waiting. To add insult to injury, on August 11 received a letter postmarked and written August 10 telling me my car payment was a whopping TWO days overdue, and if I didn't pay it in 5 days they would take legal action. On August 16, they showed up to repo the car. It cost me $420 to get the car back, but there is a co-signer on the lease who was never even informed. They buy cars by the dozens at auctions and they do what they need to in order to make them look decent and start. I agree with the previous writer who said people who go there are nothing more than $$ signs walking the parking lot. They have roughly 50 salesmen (according to another salesman there when I mentioned there had to be at least 25 other salesmen). I went to Courtesy Ford in Okemos 4 weeks ago and got a used Ford Escape for 2k more than this Aurora was. It runs like a charm and is mint inside and out. AVOID SUNDANCE LIKE THE PLAGUE.

car buff

1 de ago. de 2011

We tried to make a deal here but couldn't because all they wanted to do was sell the RUST PROFFING, SEAT PROTCTION ETC. So we went some where else.

kwynny

9 de jun. de 2011

You will be received by an eager sales force within 30 seconds. push push push....wait wait wait. I would not shop Sundance even if I had to pay up to 10% more

waylar

26 de mar. de 2011

My daughter and I drove 75 miles to look at 4 or 5 cars there. We had the specific cars already picked out and the dealer didn't have to spend anytime with us(we didn't want to waste anyone's time). Well we really liked one of the 3 cars Brian showed us. Brian was pleasant to work with, and asked what we were willing to pay. I figure let's just cut to the chase and gave him the price we couldn't go over. Well after talking to the manager (8 minutes) then coming back and verifying my "story" of another vehicles price at a different dealer and looking it up online right in front of us (as though we were making it up!) He disappeared into the managers office for 10 minutes. Brian came back with the manager Dale? maybe? Dale then proceeded to tell me all the reasons why our offer was lame. Well when Brian left to check with the manager the second time he gave us the feeling that the deal very well might go through, so needless to say with the manager and how he acted my daughter and I said we were disappointed and the 2.5 hour 150 mile trip was a total waste of time. I would never go back to Sundance. Perhaps I'm not savvy enough at working with used car dealers but we had a terrific experience at Suburban of West Michigan and Pfeiffer Farms in Byron Center. So I know there are good used car dealers out there.Wayne L.