C M

22 de may. de 2021

Rude and unprofessional. We were looking for a new car and shopping around. As a first time new car buyer we assumed that dealerships will have similar prices and incentives coming from the manufacturer. In May of 2021, new 2022 models have begun coming out, we started to see good prices on some 2020 models at several other dealerships out of state. We included the shipping cost into our total price and still mostly preferred to stay in state, if overall price was in the same ballpark. My husband sent an online inquiry about inventory to Sunset and in the meantime we even went to test drive a car there that we had seen online. We were ready to buy then and told them what we were willing to pay. We left our name and phone number and told them to call us if they could come in just OVER the other offer: that it would save us the hassle and we'd be happy to do business and to please call us if no other buyers came, and they were willing. The next day we received a text from one of their salespeople. Below is a direct copy and paste of that unprofessional exchange. To summarize: Sunset did not keep any of our details. This salesperson was not even willing to hear our offer. He didn't insinuate but said clearly that they do NOT give away cars, that he does not like to work for free. This is why people do not trust car dealerships. This car has been on their lot for 2 years and we unable to even get an explanation on price or a willingness to explain a cost breakdown. For 35k.?! Feels like we were treated like we were trying to steal something. No one wants to haggle, but that is a lot of money. Asking them to come in OVER another deal we were offered is NOT insulting!

Maleah Smitham

1 de feb. de 2021

Dean was extremely helpful and very friendly. Spent my morning, people watching and noticed that the front counter people were helpful and friendly no matter the issues that arose. You can tell the people who truly love what they do as they make everyone feel as they are the most important person in the building and this happened over and over. When the employees care about the customers in this manner you know you have found a premium service. Awesome place and I will be coming back

Bruce Stanley

15 de abr. de 2021

There sure is! I was shocked my Wife had to pay $31.00 dollars to have your service dept replace a small dome light! It's, for this reason, I will never and I mean never will I have your dealership do any repair work on any vehicle I own. My wife was not informed beforehand there would be such a large charge to replace a small dome light. I'm sure this comment will not make any difference about your overcharging to do a simple five-minute job which could have been a small charge for a bulb (?) and installed as a courtesy! Oh well, lesson learned!

Michael Lopez

15 de dic. de 2020

Love this place! Normally I would say ouch on the wallet! But not this time. I thank you very much Dean! Best service yet ever for me, dealing with a car. Merry Christmas dean and enjoy the pizzas! Yes I even bought pizza for the service department.thx again "Sunset Mitsubishi" & especially DEAN!

Therese Gales

2 de sep. de 2021

Keep up the great work!