Jeff H.

29 de oct. de 2016

Went to Susquehanna because they had a larger selection of Jeeps than any of my local dealers. Looking online I had narrowed it down to 2 possible Wranglers. Miguel Diaz-Lebron was my salesperson. He was very nice and knowledgeable. He showed me what I wanted, went for a test drive, and reviewed all my finance and lease options. No pressure and very easy going. Made it a pleasure. Left a short time later in a new Wrangler Unlimited. Great car buying experience. Thanks.

Joann Hano

28 de oct. de 2016

Everyone was friendly, knowledgeable, and professional. I bought a new Jeep Cherokee at a reasonable price with a nice rebate. Our salesman was Ted Hollenbach . He made the sale go smoothly and I love my new car.

B Sweitzer

27 de oct. de 2016

I recently purchased a new 2016 Ram 1500. The deal was too good to pass up, the salesman was very professional and very easy to talk to and he made us fee comfortable at all times of the sale. It all started out with a loaner 1500 while my Commander was in for service and I got a chance to tow my 34 ft camper with a Ram truck. I asked the service Rep to have a sales rep call me and Ted called and we felt comfortable with the way Ted handled the sale. He was knowledgeable and helpful through the whole process. He even came in on his day off to complete the sale. I would recommend Ted and Susquehanna Chrysler Dodge Jeep Ram to everyone!Great Deal!

D Argot

22 de oct. de 2016

I needed to replace a reliable mini-van which was in an accident. I found a possible replacement at Susquehanna. I had the pleasure of working with Angel Castilloveitia on the sale of the vehicle. Angel was up front, professional, and led me through the process in a way that helped me make an informed decision on if this was the right replacement vehicle. It was and I was impressed with the customer service and overall buying experience,. I recommend both Angel and the other staff at Susquehanna.

Tara Phillips

22 de oct. de 2016

She was very helpful with all our questions and of she didn't know it she found out.

jeffrey hadfield

20 de oct. de 2016

I recently purchased a 2016 Jeep Grand Cherokee and my salesman Erik Wingert was a great salesman. Not pushy at all and very knowledgeable about the vehicle. I highly recommend him and the dealership. Two thumbs up!!!

Augustmoon

19 de oct. de 2016

Miguel Diaz-LeBron made this a seamless process.Not pushy,laid back no stress approach.I generally can't stand dealing with used car salesman but Miguel broke the stereo type for me

jldewalt

18 de oct. de 2016

Bailey Clyde provided stellar sales and service in heling us lease our 2016 Jeep Cherokee Latitude. She went out of her way to find us exactly what we wanted and was helpful in making sure we were comfortable and knew how everything worked. We would highly recommend her for any vehicle at Susquehanna Dodge! Kyle and Matt were also helpful in explaining the lease process to us as this was our first lease. We've never been disappointed at Susquehanna!

Mcramer

13 de oct. de 2016

Bailey Clyde was a wonderful help in the recent purchase of our Dodge Caravan. She helped us set up the phone and went over all the features. I would recommend her to anyone.

Carichard

6 de oct. de 2016

I bought my last jeep in VA and spotted my new one in PA, not that the drive was too far but it was worth getting the jeep I wanted, and awesome service from Ted Hollenbach! He was nice, professional, and on point! Thanks again :)

Jen Jen

6 de oct. de 2016

Bailey ran all the best possible options to get me out of my vehicle and provide me with the best trade in value as well as lowest monthly payments. . She was helpful, courteous, friendly, professional, and not pushy at all.

JSVoucht

2 de oct. de 2016

Cal was very detailed in his explanation of the 2014 Journey that we purchased. He always made sure that all of our questions were answered and if he didn't know the answer he went and found it and out and got right back to us. Even after the purchase of the Journey he went over all the functions of the car and said that if we had any other questions or concerns just to let him know.

BBoyea

30 de sep. de 2016

Angel at Susquehanna Chrysler Dodge Jeep, was able to get me my dream vehicle, purple Jeep Wrangler, when no one else was at other dealerships. I was told "they just are not out there"! Everyone there was just wonderful! I got exactly what I was told I was going to get, no more no less, no small print! absolutely amazing. I could not be happier with the service or the vehicle! Thanks again Angel and Susquehanna Chrysler Dodge Jeep!

John D

29 de sep. de 2016

From the first time I met with her she always had a great attitude and through the process we had friendly negotiations and she was quick with responses-thanks Bailey (definitely not your typical used car salesman attitude-what a breath of fresh air in a process that can lead you to feel like you need a shower afterwards!!)Sincerely,John D.

Mindi352

25 de sep. de 2016

Angel was very attentive and did a great job helping us throughout the buying process. He also provided great instructions on all the features of our new Jeep Cherokee. We never felt rushed or as if we weren't important. We would definitely purchase from Angel again.

LiznEric

21 de sep. de 2016

Cal took the time to get us the exact Jeep we were looking for. He showed us all the features and answered all the questions we had. I look forward to continued business with him and the service deptartment. Very nice, clean, maintained dealership.

Liz and Eric

21 de sep. de 2016

We went in after finding the Jeep we wanted on their website. We spoke with Cal and he took the time to show us the Jeep, all it's features and answered all of our questions. He worked with us for 4 hours so we can drive it home that day! He followed up with us a few days later to make sure everything was going great with our new car.

TH1973

19 de sep. de 2016

Very friendly and very helpful. These guys are very experienced professionals and did not leave a stone unturned before I left. Great work guys!! Look forward to be working with you all again in the future.

Acarr

15 de sep. de 2016

I stopped at the dealership to look at a jeep a friend of mine had seen and thought I might be interested in. Eric Wingert was the sales professional who greeted me in the lot and with no pressure told me about the vehicle and answered all of my questions about prior ownership and financing options available. Although this was initially just a "reconnaissance" mission and I had no intention of purchasing a vehicle that evening I left a few hours later driving my new to me jeep. Both Eric and the finance manager were very helpful and professional and made the whole experience easy for me. I would recommend talking to both them if you are interested in purchasing a new vehicle!

Jjspotts

15 de sep. de 2016

Dealt with Internet manager first (Andre Isaacs). He tweeted me well and got the info on the truck that I requested. Once at the dealership, was introduced to Bailey Clyde. She treated us well and was a good salesperson. She wasn't pushy, but took care of us. Buying experience was a pleasure dealing with Susquehanna and Bailey.

Dianne Snyder

12 de sep. de 2016

Hi I wouldn't recommend anyone to take their car there. They had mine to fix the recalls it was suppose to be done in a day and it took them four days and they messed up my jeep and they won't fix what they messed up. They are so rude too.

October25

7 de sep. de 2016

Great sales experience with Angel C, knew products and was professional in all aspects of our time there. He explained the whole process in detail. We received a tour of the facility and drove our jeep home at the initial visit. Our car was cleaned and the tank was filled

anilin

6 de sep. de 2016

Angel went above and beyond to work with us and find the right car and deal for our new Dodge Journey. We couldn't be happier and highly recommend Angel and Susquehanna.

JTD123

3 de sep. de 2016

For a first time buyer I didn't know what I was getting myself into. Angel was there for me as soon as I stepped on the lot and I'm sure glad he was. He made everything so easy. He was extremely gracious and helpful. Thank you Angel! Thank you Susquehanna Dodge!!!

Bradyn1234

1 de sep. de 2016

I have been working with the dealership sometime now trying to get a vehicle! Finally it all worked out and they were able to get me into a brand new car with $0 and a payment that fit right in with my budget. If your a first time buyer have bad credit or just trouble getting a loan go to Susquehanna dodge Chrysler and jeep. Ask for Angel Castilloveitia. He is one of the best salesman and will do whatever he can to help you out.

lk2534

1 de sep. de 2016

Angel was an excellent communicator and made buying my new car fun! Kyle was excellent pulling everything together. They worked very well together as a team. I highly recommend purchasing/leasing you next car at Susquehanna with Angel and Kyle! Thank you.

Ginger & Blaine Bubb

1 de sep. de 2016

We stopped on a Saturday to test drive a Jeep Renegade and Ted was the first to greet us!We had to go to the back of the lot to find the perfect one!Ted found it for us!Within 5 days we had a new Jeep Renegade!Ted was very thorough in explaining all the features to us and really made the process easy!Ted was very patient and not overbearing while we waited for the insurance check to come in.Susquehanna Dodge is definitely a dealership I would recommend to anyone.And Ted is the man to see there!!Thanks again Ted!!

Tony0502

29 de ago. de 2016

Great experience with Bailey and Kyle. They made finding and purchasing my new Dodge Caravan a fun and easy experience. I'd recommend them to anybody looking to get a new or used car. Thanks again!

Teresa Lilley

22 de ago. de 2016

Ted Hollenbach was great to work with. He showed me several vehicles in the spring when I found out that my old Jeep would need a lot of work to pass inspection. I wasn't sure what I wanted to do, and it took me a few months to decide. He was very patient and did not push me. He was also great with my son who accompanied me during my visits. In the end, I bought a new Jeep Patriot, and I love it! I would recommend Ted to anyone looking for a new or used vehicle.

dy_york

6 de ago. de 2016

Cal Lehigh found the vehicle I as looking for: color, make, model, trim package, and mileage. They even put new brakes on front and back. This is our fourth vehicle purchased here.

MFloyd32

6 de ago. de 2016

Ted, Damian, Tessa and the whole Susquehanna crew were awesome to work with! If you believe a Jeep, Dodge or Chrysler car is in your future, do yourself a favor and go to SUsquehanna - you will be glad you did!

jh151

4 de ago. de 2016

We worked with Erik through the entire process. He was very patient through all of our decision making, trying to find us the right vehicle, and eventually helping us order the jeep of our dreams!! We are super happy with our choice and appreciate what he and the dealership did for us!

jh151

4 de ago. de 2016

We worked through a process of selecting the perfect vehicle with Erik. He was patient and very knowledgeable throughout the entire experience. We are very happy with our new Jeep!

Morrowdave

1 de ago. de 2016

Angel made the entire experience very pleasurable. The test drive was super fun. Angel was very knowledgeable in the different features and details of the car we wanted. He was super helpful all the way through the signing of the car. We ended up getting a Jeep Renagade Trailhawk. We will be looking to get our next car from Susquehanna Chrysler Dodge Jeep Ram!!! The manager, Kyle, was also very helpful in the process! Thanks everyone for all your help in finding my Amazing new Jeep!

Spangs

1 de ago. de 2016

We dealt with angel who was great. We recieved excellent service even though we caught him at the end of the day on a Friday. Overall a great experience.

Sophieshaus

1 de ago. de 2016

Angel is very attentive. Our sales and service experience at Susquehanna, as well as our experience with Angel were great! I would recommend him to everyone looking to purchase a new or used car at Susquehanna.

Renae0039

31 de jul. de 2016

Great dealership, especially the awesome sales associate we worked with, Alexis Johnson. Alexis made car buying experience the best one I have ever had. She didn't make things stressful and answered questions we had with honesty. Definitely would reccommend this dealership to those near and far and make sure you see Alexis!

WallsFam York

30 de jul. de 2016

Migel,Kyle and team found exactly what we were looking for. They were there to help all along the way and made things very easy for us. We would definitely recommend them and would use them in the future. Thanks

Todd D Burke

27 de jul. de 2016

The staff, especially the salesman, was very calm and not pushing at all, he actually was very accepting of what we wanted and how we wanted to handle the whole transaction. I would recommend Susquehanna Auto to anyone and tell them that it was a great experience in car buying.

Sara new ride

17 de jul. de 2016

We bought a used car from this dealership, we a great experience. The salesman had to travel over an hour away to get paperwork signed from a family member, then came in on his day off to do the paperwork to accommodate our schedule. Best buying experience I've had at a dealership. I would recommend this dealership to my friends and recommend Angel Castilloveitia as a salesman. Great job guys

Derek O.

11 de jul. de 2016

Ted assisted me in purchasing a used Jeep Renegade from Susquehanna Auto. He made the entire process extremely comfortable and stress free. He displayed exceptional customer service while selling me the exact car I was looking for. I would highly recommend Ted and Susq Auto for purchasing a new or used car.

cfvan

29 de jun. de 2016

Overall a great experience. They were professional, informative, and most importantly they were not pushy. They listened to what I wanted and were able to provide it for me.

Bought_A_Jeep

24 de jun. de 2016

I worked with Alexis and was very happy that I did. She was always straight forward and it did not feel like she was "selling me" the car, but more like helping me find the right car at the right value. I am happy with my purchase and am grateful for the experience I had at Susquehanna.

covogelsong

23 de jun. de 2016

I purchased a 2001 Jeep Wrangler from Susquehanna and it has given me nothing but problems. I was told by the salesman that this Wrangler was very reliable and had no problems. In the 4 months that I have owned it, it has been in the garage getting repaired 3 times. I have put over $1500 worth of repairs in it even though I was told it had no issues. I would not recommend this dealership to anyone. They lied to me and covered up all the problems this Wrangler had. They are unreliable, untrustworthy, not professional, and don't care about their customers.

NewJeeper

20 de jun. de 2016

I visited Susquehanna for the first time and worked with Miguel. I had a great experience and there was no pressure. There was a large inventory and the staff that spoke with me were professional and helpgul.

Richard VanFossen

6 de jun. de 2016

Went in to trade my 21015 Nissan Frontier for a different feeling vehicle. Was shown a 2012 Jeep Wrangler Unlimited Rubicon with too many options to type. David Wissler was our salesman and he was a true professional, like a unicorn never seen in nature. They ran numbers and made one xxxx of a deal. yeah rolled over a good chunk of change but made a deal I couldn't refuse. They work magic you will not be disappointed. And one major plus, THEY DID NOT SHOTGUN MY CREDIT like all others do.

2016Jeep

26 de may. de 2016

Ted Hollenbach was very knowledgable, patient, not pushy. Help calm my nerves, answered all questions in purchacing a new vehicle. I would definitely recommend him to anyone, excellent salesman.

Black cat

17 de may. de 2016

Salesmanship lacks quality, no call backs only excuses. Says they will call back but does not. Promises to fix this or it will be fixed upon delivery and not completed and sorry that cannot be fixed. Certified car with damage to windshield which my pictures before I bought did not show the cracks. Yellow paint all over the body when i picked it up. I had to wash twice after they had service wash it. Even worker said it was bad tell them to wash it again. inside was dirty never cleaned, white crap everwhere caked in the carpets. Will only have someone come out from glass place to fix. Crack looks worse than before very distracting by driver steering wheel!

mjrice1981

12 de may. de 2016

I was very pleased with my recent deal with Susquehanna. Cal was great to deal with and very down to earth. Made the whole process smooth, and will definitely come see him again with any future car buying needs.

Phono

7 de may. de 2016

Angel was more than helpful and professional, he was a friend who was looking out for the best interest of his client. He's proof, it's not always about the pitch as it is treating others how you yourself would like to be.

Noreturns

3 de may. de 2016

Salesman Angel Castilloveiti was professional and courteous, as was everyone at the dealership. Angel answered all my questions and if he didn't have it he would find the answer without delay. The only critique I have is I would have expected a little better product knowledge.

levinpa

19 de abr. de 2016

Everyone is courteous and helpful. Service is prompt and questions are answered accurately. When doing repairs that have might involve an extra expense, they give options without jumping to the most expensive approach. They are keen to communicate with the vehicle owner.

Sherri Graham

19 de abr. de 2016

Ted Hollenbach was wonderful to work with. He was very responsive to my initial on line request. Due to my very hectic work and personal life I was unable to commit to a time to come in and decided to pop in at the tail end of a very busy Saturday as it was convenient to me. They pulled together as a team to help me out and I was not made to feel as I was being an inconvenience. I wish I could remember everyone else's name but I can't. Ted had everything in order for me by Monday afternoon so I could come in and pick it up and leave by the time I needed to for an evening commitment. It was truly a very hassle-free experience. I would (and have) recommend this dealership and Ted Hollenbach especially.

Cathyy

15 de abr. de 2016

Alexis was an awesome sales professional. We had a great experience at the dealership. Everyone was friendly and helpful. I would recommend this dealer ship to my friends and family

SGonglewski

12 de abr. de 2016

Alexis Johnson and her sales team are fantastic!! They worked hard to get us exactly what we wanted, and the best deal for us. She has earned herself a repeated customer, for all our needs!

Edward

12 de abr. de 2016

We bought a used car from them, but will never do so again, due to the following circumstances:1) They had the registration issued to the previous owner, not to us.2) The title came in the mail and it, too, is in the previous owners name.3) A month later, the car is still incorrectly titled and registered.4) They were to reverse a credit card deposit of $500 the day we purchased the car in cash, and now we find it had never been credited back.5) We are now paying credit card interest on a charge that should have been credited over a month ago.6) When I spoke to them on the phone, they said they would immediately reverse the charge. It is now over 24 hours later, and it has still not appeared, even though they claim they processed it yesterdayThe buying process was pleasant, and the car is good and was at a fair price, but the after-sales headaches will prevent us from using them again..

Flatcoatwoof

7 de abr. de 2016

I responded to a Web ad for a previously owned Fiat 500. Was contacted by a knowledgeable, pleasant young lady named Alexis Johnson who graciously walked me through the introduction to the vehicle I inquired about. I live in Maryland some 75 miles from the Dealership, but distance made little concern because Ms. Johnson's knowledge of the vehicle and her pleasant and professional approach made me feel at home with what is usually a stressful experience. Ms. Johnson's personable style made me feel at ease. To make a long story short, I purchased the vehicle within 24 hours from the time Ms. Johnson contacting me, sight unseen with the exception of a few photographs of the vehicle off the Web. My experience with Susquehanna Chrysler/Jeep and especially Ms. Alexis Johnson has truly put a smile on my face. And BTY, I love the car. If you are in the market for a new/used vehicle, I highly recommend Susquehanna Chrysler/Jeep and especially Ms. Alexis Johnson. The experience will put a smile on your face too.

Jim

6 de abr. de 2016

Would recommend dealership. David Wissler was very helpful and friendly. The internet web page was also extremely helpful in choosing to go to the Susquehanna dealership.

Steven Frey

4 de abr. de 2016

Came in thinking about trading in my car ended up getting a 2015 jeep Cherokee my salesman was ted he was very knowledgeable,polite

rsh

3 de abr. de 2016

Scheduling was easy and professional.Work was preformed expertly and on schedule.I requested any necessary communication be by email as I was on a business trip. It was.I was kept informed of progress and completion of four minor issues.Pickup was quick and easy.The Asst Service Manager, Joe Camillo and Susq Jeep get my highest rating.Note: I have another Jeep Dealer about 2 miles away, I drive 20 because the trip is well worth it.Unfortunately I bought this 2014 GC at the other dealer because it was close.That will not happen again, I will travel to Susq Jeep for Service and Sales.

Steve Smith

2 de abr. de 2016

Very nice place to purchase a vehicle. Really friendly service without the pressure of the larger dealerships.Alexis Johnson is a real asset to their program. She is straight forward, understanding and a true pleasure to deal with. Highly recommend giving her the opportunity to help you find a vehicle that you can really enjoy.P.s. I'll be back for the Viper!!

Brian L

2 de abr. de 2016

I purchased my Dodge Charger RT Max a couple years ago from them and recently I purchased a Jeep Grand Cherokee Summit from them for my wife. I worked with Ted Hollenbach recently for my G.C. It was a great experience with out any pressure. Ted explained all questions I had. They treated me very fairly with the price. The Jeep was a surprise anniversary gift for my wife. Ted and the entire staff made sure this a very memorable surprise for my wife. I greatly appreciated all they did to keep this a surprise. There is a reason I drive past three other Dodge and Jeep dealers. It is because I do business with people, not businesses. Even though I have only had to come in for routine maintenance, every time I am there someone knows me by name and talks to me. That makes a big difference to me.

Brian L

1 de abr. de 2016

Need a car, go see Ted Hollenbach. I purchased my Dodge Charger RT Max a couple years ago. I recently purchased a Jeep Grand Cherokee Summit for my wife as a surprise anniversary gift. Ted worked with me and they treated me very fairly with the price. Ted and the entire team made it an experience my wife will not soon forget. There is a reason I drive by three other Jeep dealers and come to this one. I do business with people. Every time I am there someone recognizes me and calls me by my name and show an interest in helping me. The waiting rooms are spacious and comfortable with plenty of chairs and sofas to sit on. Makes waiting for an oil change like relaxing at home and watching TV

Beaniebudie713

31 de mar. de 2016

David made my boyfriend and I feel at home. He made car buying a very fun and relaxing experience. David was very informative and I would definitely reccomend both him and the dealership to anybody looking for a new or used car.

dhwells357

25 de mar. de 2016

I purchased a new 2014 Jeep Cherokee Trailhawk from Susquehanna in December 2013. I loved it, until it started having issues. Everyone at Susquehanna was terrific about trying to make it right. A few Saturday's ago, my 2014 Jeep acted up one too many times and I took it back to Susquehanna. Damian Wissler and his team treated me with respect and went to work to find a replacement vehicle. In less than two weeks, I a am driving a new 2016 Jeep Cherokee Trailhawk and the exchange went smoothly. I truly believe I received a fair deal and that Susquehanna did everything they could to make me happy. Thank you to all the team members at Susquehanna!

Ram truck

23 de mar. de 2016

I got a great deal on a great truck. The sales team was able to do the paperwork and deliver the truck in about an hour and a half. Couldn't ask for more!

JandSChristy

22 de mar. de 2016

Our sales consultant Angel Castilloveitia went above and beyond to find us a great vehicle that meets or needs and budget. We had been vehicle shopping for quite a while being turned down everywhere due to our very poor credit. Angel looked at us and said no problem we've got this and never ever looked down on us! Angel and his finance team did everything they could and got us in an amazing vehicle with payments in our budget and kept us up to speed with every part of the sale! I would definitely recommend Angel and the sales team at Susquehanna Dodge to friends and family! A 5 star rating just doesn't seem like enough!

mjsnyder05

14 de mar. de 2016

when thinking about buying a new vehicle I had never really heard anything terrible about this place. Well now I will say stay clear and do not buy car from this place. The deal itself on the car was not a bad one however I felt like they were very pushy. Several time they came back with a deal and it was not what we had discussed. It was late at night and I said several times lets do this tomorrow its late and they ignored me, and kept trying to make the deal. In the end I did get a good deal on a car however when I found out that they did not put the tires on that they had promised me was the last draw. I tried to reach the sales manager on a Thurs and he did not call me back until the following Monday. My sister had actually traded in the car I bought and they told her they needed to replace the tires so they would no give her more money for the car. There service department recommends putting tires on if they are below the 1/2 life before they sell the car. however this vehicle had 3 tries below the half life and one brand new one. in the deal before I knew this because they did not tell me this, I agreed to 2 tires which were stated to be on the vehicle already. They were not so I asked the sales manger if he would put three new tires on and he said no. He told me that this was not part of the deal and he stands by the deal and just because the service department recommends that doesn't mean anything. I should have not signed the papers then and they are not putting out any money for this and if I want it I can buy the tire myself. First of all the man did not listen to word a I said. He did not care about what I was saying only that he was not going to do it or cause his company anymore money. What a crock of **** if they would have explained things to me correctly in the first place or done this correctly in the first place this would not have happened. This dealership cares only about making the deal and getting money they do not care about their actually customer. I will never recommend them or buy another car from them.

Bs061984

5 de mar. de 2016

Poor customer service. I originally went there to get a new key for my Dodge Stratus.. the customer service is beyond poor at the Service center. Because of this, I will NEVER look for a new or used car from this dealership EVER.

Bbow

27 de feb. de 2016

I have been to many dealerships where the sales rep make you feel uncomfortable and treat you like your their prey. At Susquehanna Chrysler jeep and dodge the reps were knowlodable and honest and didn't make you feel like you got ripped off. I would give them my business and recommend anyone to them

The Coys

10 de feb. de 2016

Although our experience with purchasing the Jeep was fantastic we were a little disappointed that the recon department made our sales rep look bad with things as simple as changing the wiper blades, making sure there was washer fluid, and that the key fobs both worked. We left the dealership and replaced the blades ourselves and filled the washer fluid up since it was empty. It had been snowing since the night before and was still snowing so these things were definitely needed to take the Jeep home safely. I'm hoping our service is better than the reviews that I have read regarding the warranty repairs and basic maintenance. We'll give them a chance, we would really like to have this dealership maintain our new Jeep.

Appointment Only

6 de feb. de 2016

I called last night at 5:30 to see if the truck was still available and I was told it was, because it was available by appointment only, so I made an appointment to see the truck at 3 PM today. He said no other appointments were scheduled. Gentleman said he would have it pulled out and cleaned up so I could take it for a test drive. Today at 10:50 A.M. we are told it was already sold just this morning I don't understand how that can happen when you have to make an appointment to see it. Someone got priority treatment and didn't need an appointment and they didn't even look at the schedule to give us an option to move up our appointment since we inquired first.My fiance emailed through the website today to ask about best price, only to have your Manager Ray Carrington from the store called her and told her he already sold it this morning. This is bad business practice and no one had the courtesy to call us at all. You only sent this email below because Mr. Carrington told you he already sold the truck. We would know nothing if she didn't call and inquire on the price of the truck. We already had the money pulled from the bank to make the purchase today; as well as I left work early to make sure we were there by 3PM.

Jnjholmes

31 de ene. de 2016

Very helpful, not pushy at all. Great experience. Salesman was knowledgeable and friendly, the manager was also. Best car buying experience we've ever had

brownfamily

8 de ene. de 2016

After a rather extensive search for the "perfect vehicle", for a third vehicle for our household, we located just what we were looking for at Susquehanna Chrysler Dodge Jeep Ram. Working with Angel Castilloveitia was a real pleasure, he helped me accomplish everything I felt was necessary to close the deal. He stayed late to deliver the vehicle to us since we were coming from out of town. He was pleasant, accommodating and a sincerely committed employee. He treated us with respect. He was knowledgeable about his product. We would definitely work with Angel again!

Unhappy

5 de ene. de 2016

I bought a new ram 1500 Eco diesel at Susquehanna. I purchased there paint protector package. I was told they would applie it on that Saturday when I showed up that Saturday. I was then told that they stop doing it on Saturdays. Wasn't happy that the sells department didn't know this when they sold me the package. Was told I would have to made an appointment to have it applied during the week and they would need my new truck for the day there would be a rental car charge if I needed one. What the xxxx I wouldn't of traded in my car if I knew this until the truck was ready for delivery. So I make appointment to have it done when I pickup my truck there are scratches in the bed of the truck. Not didn't I even get a apology I was told how did they know they did it. Top top it off the top of the truck had blisters in the paint. Now they won't fix any of this. I would stay clear of this place There are plenty of dodge dealerships around that know how to treat there customers

Carl 15

28 de dic. de 2015

Had an overall pleasant experience and was able to get the Jeep I wanted with an upgraded stereo and nicer wheels. Service dept was on top of a small issue that was from the factory and got me in and out quickly on Christmas Eve. My Salesperson, Angel, worked hard for me and my wife to find the vehicle we were looking for and was very easy to work with.

Karen328

25 de nov. de 2015

My salesman Angel made my jeep Cherokee latitude purchase easy. He is very polite and knowledgeable about the vehicle. I am pleased with my purchase and also found the dealership to be very clean and modern. No hassles,just a relaxed buying experience. Highly recommend this dealership.

blueberry-thawk

2 de nov. de 2015

To keep this review short but informative, I'll just say that my husband and I dealt with at least 8 dealers in the Virginia area before finally being lucky enough to get to work with Deedre and the folks at Susquehanna. After a lot of potentially lost money, several heart aches, and a number of hassles with a few of the 8 dealers, it was such a breath of fresh air to have gotten in touch with Deedre, who helped us buy our new Jeep! In less than 24 hours and across state lines we bought the exact Jeep we'd been looking months for! Not only was Deedre extremely pleasant, helpful, and just simply easy to work with, she even drove our car down part way so we could pick it up! So at the end of the day, I'd easily take the drive into PA from VA to get a vehicle from Susquehanna any day over dealing with the dealerships in our area. Great great experience!

Katie & Derrick

4 de oct. de 2015

I had begun my search for a jeep wrangler sahara back in June '15 and as soon as I walked on the lot of Susquehanna Auto I knew I wanted to purchase my car through them. Their dealership is clean and modern. Brandon Murray greeted my mother and I on a rainy day and showed us the Jeep Wrangler Sahara's they had in stock. Not seeing exactly what I was looking for, Brandon worked endlessly to find me my dream jeep. He definitely went out of his way to search for the right car, but we eventually decided I would await for the 2016 version. He contacted me as soon as he was able to customize build my own car. He gave me weekly updates on the status of the jeep- which I always looked forward to! Finally it had arrived and we had to pick out a date for pick up. Living in Philadelphia made it a bit more difficult to come home- so Brandon actually offered to travel over 1.5 hours to personally deliver the vehicle to my doorstep! All of the paperwork was well organized and prepared. He went over everything so well that is was easy to understand what I was signing. He also went over all of the Jeeps features before heading back to Wrightsville in my trade in. Brandon was always very communicative and made me feel like I was the only person that was purchasing a vehicle from him. He was very professional and personable. I would recommend Susquehanna Auto and Brandon as a salesman to any customer. Their customer service is off the charts. I am in LOVE with my jeep and I am so glad he worked with me and put in as much time and effort as he did for me. Thank you!

Mike D

27 de ago. de 2015

Purchased a 1997 Wrangler from Ted. Wonderful buying experience, very friendly. Ted was extremely accommodating to my schedule given that I had to drive about 2 hours to first see the Jeep and then buy it. He stayed late and then was at the dealership for me when he wasn't even supposed to be there. The sales manager was also very helpful and gave me a good price.

Janie

19 de jul. de 2015

Purchased a new 2015 Jeep Patriot! The process went as quickly and as smoothly as possible! Very pleased with our new ride and our sales person Ted. Thanks again!

Megs

14 de jul. de 2015

I had the pleasure of working with Cal Lehigh at Susquahanna Jeep this Saturday. Cal was friendly, courteous & informative. Cal made my car buying experience quite enjoyable. I Highly recommend both Cal and Susquahanna Jeep.

Bob

1 de jun. de 2015

I had originally gone to Susquehanna dodge to look at some used trucks. Upon arriving, I realized that the vehicles I wanted to look at didn't fit my needs. The sales crew were understaffed that day but Erik found time for my wife and I all while helping other customers. Not once did we feel unimportant. He took the time to show us the vehicles we wanted to see and answer all of our questions. I ended up buying a 2011 Nitro. The negotiation process was painless and very loose as Erik is a pretty straight up guy and was a pleasure to talk and laugh with. I have already decided that our next purchase will be with Erik.

peanutness

27 de may. de 2015

Cal Lehigh is a great salesman and really helped us get the car we wanted...I would definitely recommend this dealership and Cal Lehigh..thanks Cal!

Peanut Ness

27 de may. de 2015

Calvin Lehigh was a great salesman....he did everything he could to get us the vehicle we wanted...thanks Cal!

Michael Webb

23 de may. de 2015

We were recently in the market for a new Jeep Wrangler Sahara. After test driving one at a closer Jeep location to our house, we were told by numerous people to check out this location as well. So glad we did. Top notch treatment all the way around. Great car buying experience. Erik Wingert was awesome and helped us get exactly what we wanted at a fair price. Great follow up as well. Highly recommend this place for your Jeep buying experience!

the wolfs

18 de may. de 2015

the people at Susquehanna Chrysler Dodge Jeep RAM make the buying experience very pleasurable and hassle free. I would and have recommended them to several friends.

cj

11 de may. de 2015

My husband and I saw a Jeep SRT for sale on the dealer's website and Autotrader. When we called to come in and test drive the vehicle we were told that the vehicle would not be available for a month or so because the General Manager's wife was using the vehicle. If the General Manager can't figure out that if you want to let you wife drive the most expensive $80,000 vehicle for sale on your lot to take it off your website then he clearly can't run a business. Sorry to the owner of this dealership for his poor performing General Manager because we went to another dealer that same day and bought a $80,000 SRT elsewhere! YOU LOST A SALE!

Ashley nemtuda and Ryan McCabe

17 de abr. de 2015

Calvin made the process of buying a car a great experience! He knew how to lighten the mood and give us a great deal! Highly recommended!

Cindy

11 de abr. de 2015

I recently went looking for a jeep at Susquehanna Chrysler dodge and was greeted by a very pleasant & very helpful salesman by the name of Eric Wingert. He made my shopping & buying experience very pleasant. He wasn't pushy or pesty like some sales representatives can be. Eric was very helpful and it was a pleasure doing business with him as well as the rest of the staff. I absolutely luv my new Jeep and if you are looking for one, this definitely is the place to go

Jim n Amanda

9 de abr. de 2015

My wife and myself were greater very quickly and we're treated very well. We were asked what kind of vehicle we were interested in. Once we told Ted what we wanted he had our Jeep ready for us to test drive. Ted was very knowledgeable about our Jeep and answered every question we had about it. Ted was very friendly and helpful through out the entire process and went out of his way to help us in every way he could. I was very happy with our entire process and very pleased with the way Ted treated us. The entire team at Susquehanna were very helpful kind and very friendly to my wife and myself. I am very glad we chose to buy our Jeep from them. Thank you Ted.

Laura

8 de abr. de 2015

A few days ago I purchased my first car, a 2015 Jeep Compass. I have been car shopping for about 7 months and have done a lot of research on what kind of car I was interested in. Susquehanna was the first dealership I stopped at on my journey to a new car..after months of searching this past weekend I went back to Susquehanna to search again for a new car. I was greeted by Erik out on the lot and explained all the research and shopping i have done and what I need in a car. With no hesitation Erik grabbed the keys to the Compass and we went on test drive, and i knew this was the car for me. It was a great experience to work with people who truly show interest in helping you find a car for you and at the price you want. The experience you receive is like no other I have seen at a dealership, they take you out on the service floor and show you their center, explain their express lane etc. I can truly say I was overall pleased with experience definitely recommend Erik to anyone who is looking for a new car! These guys truly car about their customers!

Todd Cooper

1 de abr. de 2015

In December of 2013 I stopped at Susquehanna Chrysler Dodge Jeep Ram because I had a Jeep Patriot that my warranty had just run out on, and was considering purchasing an extended warranty or getting a new Patriot. When I walked into the showroom I was greeted by Ted Hollenbach. He took me out onto the lot where there were Patriots that had just come off the delivery truck. There was nothing that I was really interested in. Ted suggested that I look at the "new" 2014 Cherokee, which I didn't even know existed. We went for a test drive, and immediately I was hooked. Monday (3/30/15) I stopped at the dealership on my way home from work, and drove out in a new 2015 Jeep Cherokee. That happened because of the professional, customer focused detail of Ted and the staff at Susquehanna Chrysler Dodge Jeep Ram. They ALL went out of their way to give me a great buying experience. When we talked finances, they did absolutely every thing possible to get the numbers where I needed them to be to and feel comfortable with the purchase. I would HIGHLY recommend this dealership to my friends and family. And because of my experience, I no longer consider Ted a "salesman", I consider him a friend, and I will be back to see him in the future. GREAT JOB Susquehanna Chrysler Dodge Jeep Ram!

Christina Lewis

1 de abr. de 2015

I spo!! rtshad been to several dealerships looking for someone to help me get into a better vehicle this was my last stop and a gentleman by the name of Cal Lehigh helped me find my perfect vehicle. I am now driving a 2015 Chrysler 200 Sport!! he was awesome and helped me in so many ways I would highly recommend going to see him if you are looking for a new vehicle

Erin

28 de mar. de 2015

Just purchased a Jeep Grand Cherokee from Calvin Lehigh. The experience was great. They made the entire buying process so easy. Friendly environment and not pushy. I have brought my previous jeep here for service for years so I am thrilled to have purchased a new car from them.

Pabullrider

24 de mar. de 2015

I just purchased nice 2012 JK Unlimited Rubicon the ultimate Jeep I been looking for. Brandon Murray the salesman that Helped me out with this purchase really went out of his way To get me this vehicle between phone calls and emails and He was really patient with my bank with them dragging their Feet on closing the deal and kept the value on my trade in. I recommend dealing with Brandon good salesman and not Pushy

George

20 de mar. de 2015

Great salesperson, answered all my questions and worked with me on finding the car I wanted. He was not a pressured salesperson and I would tell all my friends to stop by and see Cal when they are looking for a new car.

Kim J.

19 de mar. de 2015

I saw a Chrysler 300 on Cars,com that caught my eye. After driving for 1 hour and 15 minutes, I was greeted by Eric Carter. He could not have been more pleasant, helpful and truly aiming to please. He was knowledgeable about the car, answered every question and went out of his way to fulfill my requests. The deal was fair and I believe I got a great value for my money. The staff was friendly, helpful and I experienced no "hard sell". This was one of my best ever, car buying experiences!! I would travel again from Maryland to Pa. to buy a car or truck from E. Carter. Highly recommended, without reservation.

Sue and Dan Banks

17 de mar. de 2015

We bought our 2015 Chrysler Town & Country 46 days ago and have been loving every moment with it. Its not just the great feeling of having a new vehicle, but the wonderful experience we had purchasing the van at Susquehanna Chrysler Dodge Jeep Ram. Ted Hollenbach greeted us at the door with a warm welcome when we arrived. He took the time to get to know us and understand what we were looking for. This was not an easy task as we changed our minds four times over the course of the day, but we all kept a sense of humor throughout the whole experience! Once we made a final decision on the car we wanted, Ted walked us through financing options and really made the process painless as well as giving us a very fair price on our trade-in. Between my husband and myself we have bought many cars over the years and this was by far the MOST FUN we have ever had buying a car! We still smile when we think about our experience at Susquehanna Chrysler Dodge Jeep Ram.

Maria Hall

13 de mar. de 2015

Brandon was extremely helpful with the purchase of my new Jeep Compass.

John and Evie

12 de mar. de 2015

The entire process was much easier than past car purchasing experiences. Brandon was very helpful and always prompt in answering our phone calls. Always pleasant and respectful. We love our new Grand Cherokee.

LIZ

12 de mar. de 2015

Susquehanna Chrysler, Dodge and Jeep was extrememly helpful in purchasing my new Dodge Journey. Brandon, the sale associate was a huge help and made purchasing the car easy.

Lori Quinn

11 de mar. de 2015

They were very nice to deal with. They got us the great deal that we wanted.

Happy :)

10 de mar. de 2015

I may or may not be like most people.....I dread buying a car. Past buying experiences tarnished any hope in finding a dealership I felt comfortable in, let alone confident in the transaction after the purchase. Well, until now. You see, I want to feel welcome and I want to be treated with respect. I found this at Susquehanna Auto as soon as I stepped into the building. I was greeted with a friendly hello by a receptionist who paged for a salesman. With in seconds Erik came around the corner and greeted me. I told him what I wanted to test drive and off we went. After a nice talk on the test drive and pondering what I wanted to do. I left the dealership without purchasing that day. I got no pressure from Erik or Raymond the manager. They were both kind and kind spirited. Long story short, I purchased the 2015 Grand Cherokee Altitude from Erik and it was by far the BEST experience I have had purchasing a vehicle. Thank you so much for renewing my faith in buying a car. It was a total delight, and I mean that whole heartedly. I do believe I just became a customer for life.....huh....I even surprised myself :)

Kathy J.

10 de mar. de 2015

This is the second car I purchased from Cal. He is very knowledgeable and personable. He made the entire experience enjoyable! I was impressed that he remembered the used car I was looking for and found it! I would definitely recommend Susquehanna Chrysler Dodge!!!

raider 1

10 de mar. de 2015

My wife and i recently purchased a vehicle from Erik Wingert at susquehanna dodge. We were more than happy with our purchase and how we were treated.We would highly recomend this dealership to anyone looking to purchase a vehicle, as everyone there is curtious and helpful. Thanks again to Erik for all his help.

hankl

9 de mar. de 2015

We've purchased new vehicles from Susquehanna Jeep on two previous occasions. We were always pleased with the experience and the "after the sale" service. This was our 3rd vehicle and 3rd salesman. Eric Carter was easy and professional and a pleasure with which to deal, as were the previous salesmen. i would recommend Eric Carter and Susquehanna Jeep, if you are considering a new vehicle purchase.

Harry

9 de mar. de 2015

We had been looking at new vehicles for a couple of weeks before stopping in at Susquehanna Jeep. Within a few minutes we were able to look at multiple vehicles that we had seen on-line and within an hour we had found a vehicle that we wanted to purchase at a price lower than we had seen elsewhere and lower than what we had found on-line. I would recommend Susquehanna and recommend working with Erik Carter.

Andy- Another Jeep!

7 de mar. de 2015

Very nice buying experience with Erik Carter. We purchased out of state and with our difficult schedules he delivered our new Jeep to our home- 1.5 hours away. Worked the entire deal on the net. Plan to buy again. Even had follow up from the Sales Manager. We have three Jeep dealers within 30 minutes from our home and Susquehanna Jeep was well worth the trip for both price and good old fashioned honest folks to deal with.

Kayak lovers

5 de mar. de 2015

My fiance and I came in to Susquehanna 20 minutes before closing on a Friday night. Ted took his time and allowed us to look at the vehicle we were interested in and answered our questions. We loved it so much we started the paperwork that evening, without even test driving it!!! We came back the next day, in the middle of a snow storm, to pick up our Dodge Journey. He made the process so painless and easy, it was actually enjoyable, and lets be honest, car shopping is NOT an easy process for most. Everyone at Susquehanna was so kind and helpful, no pushy sales people here! I don't remember laughing so much while completing the paperwork. We would HIGHLY recommend Ted Hollenbach if you are in the market for a new or used car. Susquehanna is the go to place if you want the perfect car at the perfect price, with an unbeatable sales staff who truly treat you with respect, not like you're just another number.

Pam

4 de mar. de 2015

I recently purchased a 2015 Jeep Cherokee at this dealership. Ted Hollenbach was my salesperson and he was friendly, patient and very accommodating. I was very pleased with the service at the front desk. The process went very smooth and quickly. The manager, Raymond, was also friendly, helpful and accommodating. I was quite pleased with the trade-in value of my vehicle, the interest rate and the vehicle that I purchased. I will definitely go back to this place!!

Hannah P.

3 de mar. de 2015

I had such a great experience with Susquehanna. My salesman, E. Carter, and the business manager, Cheyne Henry, were both wonderful and worked diligently to get me driving an awesome vehicle! Carter went above and beyond what was required of him, and did so professionally. He is very knowledgeable, and was very patient when it came to answering my many questions. I will definitely return to Susquehanna, and I will not hesitate to recommend Susquehanna and Carter to others that are in pursuit of a new car.

tkeene

28 de feb. de 2015

We are very happy with our new Ram 1500. We first saw it online and emailed Brandon, who went out of his way to provide us with information. He wasn't there the next day when we went in, but Cal took care of us. We didn't feel pressured to make a decision one way or another. Cal went above and beyond because we didn't have a current insurance card, and made it possible to drive away in our new truck. We would recommend this dealership to anyone.

New Jeep Owner

27 de feb. de 2015

I am pleased to say that my experience with Susquehanna and with salesman Carter has been both professional and positive. I knew that I wanted to purchase a vehicle with more space and that handled better in the winter, however other than that I was a clueless customer. Carter exercised extreme patience answering all of my questions and explaining the different features in the vehicles and even helped me to custom build exactly what I wanted. I am exceptionally content with the service I have received at this dealership and I will definitely refer both Susquehanna and Carter to friends and family.

VanFossen

27 de feb. de 2015

My husband and I stopped in back in December to look for a new car for me since we have a family now. We met with Brandon at the dealership and he helped us to look at a few options that would fit our budget and the 2014 Dodge Journey I just fell in love with. he went above and beyond as well as his sales manager to get us into this beautiful and amazing car. The customer service is just outstanding. They will do whatever they have to get you into the car you love. And I also had the chance to get my first oil change and the service that is provided by the service department is also outstanding, they are all so very nice and I really appreciated the kids room that they have upstairs, we had to wait a while because it was Saturday and very busy but my 2 year old just loved playing in the kids room, so that is a huge bonus for us. We would recommend this dealership to anyone, they are wonderful and I'm sure many years down the road when we need another vehicle, we will definitely be going to them since they did a phenominal job.

Happy Ram 1500 Owner

27 de feb. de 2015

This was the first time a bought a vehicle I never saw or test drove. This is also the first time a bought a vehicle that had everything I wanted. This is the 10th vehicle I have purchased and I finally figured out what works for me. I worked with Brandon Murray going back and forth dialing in on all the features I wanted at a price I could afford. He has the capabilities to run search engines at all the dealerships looking for what I wanted. This beat the old way of buying off the lot because it was the closest match to what I wanted. I have already passed the Susquehanna info onto some of my envious friends. And when my wife is ready for her next vehicle we will be back.

Jeep freak

26 de feb. de 2015

Great knowledge of products, no pressure involved with sale

mickeyfabs

25 de feb. de 2015

The gentleman I worked with was quick to return my emails and phone calls. My credit was not great and they had to do some extra work. I believe the deal fell through but they kept working and got it done. They knew I wanted the car badly and they did a great job in getting me into that car within my budget.

Brad Z

20 de feb. de 2015

My wife and I stopped by to see if there was anything on the lot that fit our needs and after only walking around for a few minutes we we're greeted by Erik. He was a pleasant surprise compared to other dealerships we've visited recently. He was not there to just sell us a car but help us find what we were looking for. Although there wasnt anything on the lot at the time Erik made sure to get all the info he needed to help us out. We've been in contact since then and Erik has been very professional through out experience thus far. It was everything I expect but never receive when I'm looking to purchase a vehicle that costs as much as some of them do. Erik told me he wants to create more than just a one time buying experience and that tells me he holds himself to a high standard and I am sure he will work to help us find exactly what we need. I would highly recommend Erik at Susquehanna.

Explorer

20 de feb. de 2015

Enjoyed my car buying experience with Ted Hollenbach. I had very specific car I wanted when the 2014 Cherokee was first released. Ted helped me through the ordering process. My new truck was totalled in an accident and Ted helped me find a 2015 replacement that SUSQ Jeep drove in from +100 miles away. Both experiences were easy and communication was excellent. Buy your car from Ted and SUSQ.

sarah

20 de feb. de 2015

First time buying car married and the process was fast smooth everyone was so kind and carter was very professional. I will defanitly be coming back.

Jennifer Adams

19 de feb. de 2015

Ted Hollenbach was wonderful. My husband and I came in knowing what we wanted and Ted was more than happy to make sure we left with a new vehicle without feeling pressured! I was also very happy to see how clean and organized the facilities were in the service room and work area. It is very obvious they take pride in their work! I will be more than happy to recommend Susquehanna to friends interested in buying a new vehicle!

RalphL

18 de feb. de 2015

I was delighted to have Erik Wingert as my salesperson. Erik was through in his approach to presenting his product. He was not pushy and showed the ability to listen to my concerns and desires. He went out of his way to get me exactly what I WANTED. Erik was very well versed on his products, easily answering all my questions on the various vehicles I was considering. He made me feel comfortable and 'at home' in his presence. In addition to getting the car I wanted I feel I made a friend in the process. I have already discussed my 'haapy' experience with Erik to a number of my friends and will continue to do so in the future. This was not my first dealer to visit, however, it should have been. I can tell you 'horror' stories about some of the unprofessional salespeople I met in my search for my 'perfect' vehicle. Thank you Erik for bringing back my faith in the car buying process; without meeting you, I'm positive I'd still be looking for a car.

Eric oberdorff

18 de feb. de 2015

Friendly. And fast service. Erik was upfront and willing to answer any questions that I had. Definitely recommended to come here.

Lee Martin

18 de feb. de 2015

Just a word to say how pleased we are regarding our recent purchase of a new vehicle at Susquehanna Dodge.Our salesperson, Erik Carter, was very easy to work with and was someone we will want to deal with again for our vehicle needs. Keep up the excellent job! Lee & Kathy Martin Mountville PA

yotpig1959

13 de feb. de 2015

I'm pretty sure we were not the easiest customers ever. After multiple emails, phone conversations, cancelling and rescheduling of appointments (all on our part), my husband and I were greeted at the door with a very warm welcome when we arrived at the dealership. Ted took the time to get to know us and understand what we were looking for. This was not an easy task as we changed our minds four times over the course of the day, but we did laugh and joke throughout the whole experience! Once we made a final decision on the car we wanted, Ted walked us through financing options and really made the process painless. We got a very fair price on our trade as well. Overall, it probably took us 5 hours to make up our minds and 1 hour to complete the paper work and drive away in our brand new Chrysler Town and Country. Between my husband and myself we have bought many cars over the years and this was by far the MOST FUN we have ever had buying a car! We still smile when we think about our experience at Susquehanna Chrysler Dodge Jeep Ram.

Deanna

8 de feb. de 2015

We came to the dealership last evening to take a new Durango for a test drive to make sure its what I want because I have my heart set on getting a Durango! My husband spoke with Corey Grim but the was not going to be in during the evening so he had Kyle Leeds take care of us. Kyle was awesome, very personable and best of all, very knowledgeable and answered all of our questions! If I had to work with a Dodge Dealership, this would be the one I would come to and recommend to anyone I know that is looking for a vehicle! Thanks again Kyle and also thank you Corey!Deanna and Brian Pontious

Phoenix12107

28 de ene. de 2015

I purchased a vehicle from Ted Hollenbach who was a great guy. He helped me find a vehicle I needed instead of just whst I wanted. I am grateful for his help and would recommend Ted and this dealership to anyone looking for an honest, ethical good deal.Sincerely, Timothy Schwartz

Kristy

21 de ene. de 2015

It was AWESOME Erik was very helpful and Kind during the whole experience!!!! I highly recommend you go see him he made the whole experience great and the buying process a pleasant one!

jingster45

21 de ene. de 2015

I knew where i wanted to be on payments, and along with my trades, they were able to make it happen. No issues, as straight forward as you can get.Thanks Erik

JaronTip

16 de ene. de 2015

I recently purchased a 2014 Jeep Patriot from Kyle Leeds and the experience was fantastic! He worked me over the course of a week or so and communicated with me through email when I was at work and couldn't talk on the phone! Appreciate his hard work and dedication to lock in my sale!

Kathy

12 de ene. de 2015

Cal was wonderful and made purchasing our truck a pleasant experience! Everyone we came in contact with was friendly and helpful. I would definitely return to purchase another vehicle.

ram fan

7 de ene. de 2015

I just wanted to thank Erik wingert for his time and Patience with me vary nice guy and down to earth not what you would expect when you here the words sales man.(in a good way) he made my time there fun. Felt like I was dealing with a friend I knew for years. Also the used car manager I think his name was bobby was also I good guy for the short time I dealt with him.

Diehl

6 de ene. de 2015

Cheyne Henry and Erik Carter provided me with excellent customer service, a great price and several attractive finance options. I will recommend other potential buyers to this dealership.Sincerely,Steven Diehl

meesterserg

5 de ene. de 2015

Carter was very helpful and informative , everyone at the dearship was also friendly , we will recommend Susquehanna Dodge to all of our friends and family

j3jebkwbj

19 de dic. de 2014

I recently got a vehicle from Susq. Chrysler Dodge Jeep Ram and I have nothing but good things to say about the dealership. They did everything to make sure I got a good trade and a great price for my new car! I dealt with Erik Wingert and he was very professional and made me feel comfortable with my decision making, he deserves a raise! Had a great experience!

Hollybeans

19 de nov. de 2014

Great experience. Would definitely buy another vehicle from Cal. Very knowledgeable about the vehicles. friendly atmosphere. I love my new car. Not like any other experience I have ever had with a car dealership before.

Kari George

30 de oct. de 2014

Very friendly and honest dealership! We would highly recommend to our friends and family! The next time we are in the market for another vehicle we will be stopping in to see Carter.

Donald Wehry

20 de oct. de 2014

I was extremely happy with my purchase from Susquehanna. As simple as it may seem Kyle was the only one sales rep from any dealership to email me as I requested due to limited phone availability. They had the truck I was looking for and from the very start there was absolutely no pressure to buy the truck, warranty, anything! I was very impressed and I thought the price was fair. Great experience for my first actual new vehicle purchase.

sandybob

20 de oct. de 2014

Ted was probably hoping we would just go away. We switched our minds several times on what car we wanted. He worked very hard to get the payments we needed to buy our Durango. He was very professional and did not pressure us into buying something that would not fit our budget.

John E Davis

20 de oct. de 2014

Re: Erik Carter,I purchased a used 2012 Chrysler van. Erik was very professional. He took time to show me all accessories on the van and how they worked/operated. Overall good experience and I would do business with Erik again.Truly,John Davis

Allirey7279

15 de oct. de 2014

I loved dealing with Erik Carter, from start to finish, he went above and beyond. He answered my email about the car right away and then when I came to the dealership to see the car, he was ready and waiting for me, and just showed me attention that I have never gotten before at a dealership.

brookadow

6 de oct. de 2014

I purchased a new 2015 Jeep AEV JK250 through Kyle at Susquehanna Jeep. I researched Jeeps and especially American Expedition Vehicles (AEV) for months until I found the model and dealership I was going to use. I actually wanted to use a local Maryland AEV dealer but the experience was horrendous and made my decision to go with Susquehanna easy. Kyle at Susquehanna was always very quick to respond, very professional, knows AEV Jeeps inside/out and gave me the lowest price by a large margin. In fact, the other dealer that I did not use accused them of lying and doing the "bait and switch" on me because the price was just too low. When the Jeep arrived, everything was as promised and it exceeded my expectations. I have no hesitation recommending Susquehanna and especially Kyle Leeds if you ever want to purchase an AEV Jeep. Even if you are not local to PA, it would be worth it to have it shipped to your location. Thanks again Kyle!

Tricia Dibble

3 de oct. de 2014

I had car shopped for almost 3 months before finally deciding with Susquehanna. Never felt pressured to make a decision right then and there, and that made all the difference. Great personalized service on a very busy day. Even a phone call after the fact to make sure I was happy with my purchase.

Tambaz

15 de sep. de 2014

Ted was extremely helpful and very quick to follow up with all of my questions. He made sure we were comfortable with everything before we made our purchase.

dpayne88

15 de sep. de 2014

We had a good experience with this dealership and salesperson, I would recommend them highly and I would also purchase another vehicle from them again.

demason49

11 de sep. de 2014

Ted was very friendly, helpful and professional. There was no pressure and he took the time to answer our questions, and has followed up with several emails to make sure everything was going OK with our new Jeep. Everyone we interacted with there was very friendly. I thought we got our Jeep for a fair price and feel we received a fair price for our trade-in.

Hollybeans

11 de sep. de 2014

What a great experience. I will buy all my cars here from now on. Thank you for an awesome experience. Best place to buy a car.

12review

19 de jul. de 2014

Ted was very friendly and professional through the whole buying experience. He worked with me to get to a price we could agree on and made the whole experience as simple as possible.

bellefinn

19 de jul. de 2014

Purchasing my vehicle was a nice relaxed experience. They weren't pushy and took interest and time in helping me get exactly what I wanted.

flyers1962

29 de jun. de 2014

when me and my wife came to this dealership we were very impressed brandon our dealer was not pushy at all he did awesome job

kwhite26

16 de jun. de 2014

Friendly, knowledgable, professional, courteous, accommodating, sincere. Just some of the terms I'd use to describe the staff at Susquehanna. I had looked at a Jeep online and when I went to test drive it was 30 minutes prior to closing, but Brandon took time to show me all the bells and whistles that this Grand Cherokee had to offer. When we got back from the test drive I asked about filling out an application for financing and filled it out that very night together with Cheyne explaining the whole process (all of this when the dealership was closed). Never felt rushed or that I was inconveniencing these guys. I picked up the Jeep the next night and they made paperwork a breeze. Brandon answered all my questions right away with confidence and for the few things that needed followed up on, his response was prompt and thorough. I can't say enough good things about Brandon and this dealership and am in love with my new Jeep! Thank you!!!

kyoung01

1 de jun. de 2014

We were looking for a truck for my son. Ted was very easy to work with and they did everything possible to get financing that we were comfortable with. We got a good deal.

TomBashore

28 de may. de 2014

After visiting a number of other dealerships in the area, I found Susquehannas site and was impressed with the reviews. I had found a Jeep Cherokee that I was interested in on their site and called Kyle to set up an appointment to look at it. He agreed to meet with us on the day I requested even though it was his day off. When we got there he had the car parked by the front door. He gave both my wife and me an opportunity to take a lengthy test drive, including hills and highway driving. We werent totally sure about that particular car and after a little more research came back two days later to check out several other Cherokees. Kyle was very accommodating with our desire to try out the other cars we had selected. After test driving another vehicle we found the one for us. Kyle made the whole process easy for us and couldnt have been more helpful. He knows his cars thoroughly. He explained all of the features of the various systems of the car and was able to answer almost all of our questions. The couple of questions that he didnt have an immediate answer for, he researched and got the answer to us within a day. We traded in two older Jeeps and they gave us a good price for them. I did a lot of research on new vehicle prices and feel they offered us a very competitive price. They even found us an auto loan at a local bank that was a better rate than Chryslers rate incentive. When we picked up the car, Kyle reviewed many of the features again with us to make sure we understood how to use them. He even set up my cell phone with the cars Bluetooth. Overall, we had a very positive experience with Kyle and Susquehanna. I would recommend Kyle and this dealership to anyone looking to purchase a vehicle.

masrds

27 de may. de 2014

We recently purchased a 2014 Jeep Wrangler 4 dr. Sahara and we LOVE IT! We knew exactly what we wanted and could not find one locally so we ordered one through our salesman, Kyle Leeds. He was helpful and extremely knowledgeable about Jeep products. He answered every question we had and was extremely patient with us. We also felt they gave us a fair price on our trade.

mkiehl

13 de may. de 2014

I came to Susquehanna Auto to replace my Fiat 500 with a Jeep Wrangler. I already own a Wrangler. They gave me a fair trade in value for my Fiat, and went out of their way to help me identify the options I wanted. I highly recommend this dealer.

csommer01

6 de may. de 2014

I decided to look at the jeeps because I have some family members (father & daughter) that are jeep fans and own their own. Ted was very helpful, very nice and stayed late to answer all my questions on that rainy Fri night. It was a great experience and they made sure they fit me in on a busy Sat just so I could have my new suv faster. Wonderful experience!!!

shelbysmithdart

16 de abr. de 2014

Calvin was great! It was my first time on my own with a new car, he worked hard meeting my budget and I am happy! He is friendly and determined! Thank you Calvin!! Very pleased with this dealership!

Danielle212

9 de abr. de 2014

I have been a long time customer. I had my oil changed little over 2 weeks ago on my truck that I bought there brand new. My husband smelled antifreeze smell in the truck while driving it. He opened the hood to see where the smell was coming from and notice that the radiator was bent and pushed back. We personally don't work on our vehicles so I knew that when I had my oil change is when this happened. My husband went up to speak to them and they stated that it was bent because of the antifreeze mixture. My husband took the truck to the garage that does our inspection which is very reputable in Wrightsville and he said that someone had to hit it with something to cause that damage. He spoke to Pat the assistant manager of Susquehanna Dodge and told him what he saw. I then spoke to Pat and he said that's it my word against his and that's all that matters and they will not fix it. I will be going up to Susquehanna Dodge to speak to the manager to see if I can get some resolve. I have my truck scheduled to get the radiator fixed by someone else.

ZachNeiderer

6 de abr. de 2014

After some disappointment from a different dealership, I decided to go visit Susquehanna Auto. Cal was great to work with and made the car buying experience easy. He took a personal interest in myself and my fiance which made us feel comfortable and welcome. I would highly recommend Cal/Susquehanna Auto.

rgcoyle

6 de abr. de 2014

After doing a lot of research and shopping around I went back to the dealership that I bought 3 previous vehicles from. After some initial confusion on weather the vehicle was available or not, the process was great. I got a great deal that met my expectations so well I couldn't try to talk them down with a straight face. I checked several websites and prices of similar vehicles all over the mid Atlantic and showed them the price I found and they came back with an offer that was very competitive. The process was quick and easy. Kyle was great and Sales manager Raymond and service manager Nevin are total professionals. I highly recommend visiting Susquehanna CDJR and Kyle before making a buying decision.

ChristinaS69

2 de mar. de 2014

I love the experience I had. Cal was awesome and personable. Very easy to talk to. Made buying a jeep very easy. All of the people at Susquehanna were friendly.

dmgrab

3 de ene. de 2014

My car buying experience with Susquehanna Dodge was very informative and pleasurable. They were very helpful and courteous to my wife and I while we were trying to decide what was the right car to purchase to replace our old car. I would highly recommend this dealership to anyone who feels the need for good honest hard working sales people and courteous manager.

cjt781

31 de dic. de 2013

I told Cal what I wanted to accomplish. He listened then worked out a deal that meant my goals. He was very organized and professional. A great experience.

Eaglewolf

2 de dic. de 2013

My experience at Susquehanna was a very positive one. I knew I wanted a Jeep Wrangler and Kyle was extremely knowledgeable on the different styles and packages available. He made it easy to trade in a 20 year Jeep by coming to the house and driving it back to the dealership 20+ miles on worn out brakes. Kyle is calm and confident and easy to do business with. Although Susquehanna is not the closest Jeep dealer to me, I'm glad I took the time to shop there and I am very happy with my purchase. The Jeep Wrangler Unlimited with all the bells and whistles was a big purchase, but to me it was well worth getting everything I wanted and the dealership worked with me and I know I got a great price.

AdamKelly

13 de nov. de 2013

Overall good experience. Attentive to our needs. Worked hard to get us the exact Jeep that we wanted. Stayed in pretty consistent contact with us throughout the experience to provide updates.

GrimCT3131

13 de nov. de 2013

Fantastic experience start to finish. Everyone on staff was friendly, patient and proactive. I received a fair deal on my trade in a nice price on my new purchase.

RandallLHorst

31 de oct. de 2013

While Brandon is new to vehicle sales he definitely has right personality for sales. He's SUPER helpful and friendly but not pushy. I think he's got a VERY BRIGHT future in vehicle sales!! Thanks for ALL your help we LOVE our new AEV Jeep Wrangler Unlimited!! Happy Day!!

Ristir

14 de oct. de 2013

Ted is a good person patient .explained things with the new jeep I had jeeps before older jeeps lot of new features. Happy with service. business manager Cheyne Henry-done we'll to with the paper work

atvman3

20 de sep. de 2013

This is a great dealership I live over 300 miles away and from the first email with Kyle Leeds I was impressed. When we spoke on the phone I had a bunch of questions if he couldnt answer them he went and got the answer. What toped things for me were he took extra pictures of the jeep and sent them to me with without me asking. Where I live you cant get service like that. I finally made the trip and had the pleasure of dealing with all the great friendly staff and wonderful facility they have. Dealing with Kyle was the best experience I have ever had at a dealership he was very professional, he took me for the best and longest test drive. He also took care of some small concerns I had with the car knowing I had a long drive home. Over all I would drive back to buy a new or used car what a great experience

LongLevel

11 de sep. de 2013

This was my first dealing with Susquehanna Dodge, so I had next to nothing to base an opinion on. Also my first time looking at a Ram truck. As things turned out I was impressed with the product Susquehanna was offering, and was just as impressed with the way the entire dearlership, and mostly Calvin Lehigh, went about their job. I am very thankful things worked out the way they did, and I took the first step to explore my new Ram 1500 truck!

kramy

19 de ago. de 2013

Price seemed decent right off the bat .Dealer markdown combined with Manufacturer Cash allowance. Sales Rep.and Manager were very friendly,knowledgeable and fair, basically handled everything making it an easy shopping experience overall and left feeling I got a decent deal. Even was picked up at home to take delivery.

CharlesWarfel

19 de ago. de 2013

I bought a 2013 Dodge Dart Ralley. This is the very first car that I bought brand new. Had the car the next day afyer test driving it. She went over every detail of the car and explained everything very well. Tricia went above and beyond to help me get the car I wanted. She called me a few days later to see if I had any questions and to see how I liked my new car. Not one salesperson I know has ever done that. I will be defintely call Tricia for my next vehicle. Service was excellent!!!!! HAPPY CUSTOMER!!!!!! Would recomment Tricia to anyone.

sueadam

18 de ago. de 2013

Enjoyed sales experience with my sales person, Cal Lehigh. He is just the type of person I like to deal with. He was very knowledgeable, not pushy, explained everything to me. To sum it up briefly, he is definitely an asset to the company and dealership.

wwelsby

16 de ago. de 2013

Kyle was great. He went over and above to get us the vehicle we wanted. Other dealers did not offer to find us a vehicle.

Hanno

20 de jul. de 2013

We bought a new RAM truck from this dealership. Our sales person was Tricia Harrison. We have bought many new cars from many dealerships but have never had a salesperson who cared as much as Tricia does. She was a tough negotiator but her service after the sale was and is outstanding. She returns calls and emails within minutes at times and has never failed to assist with any issue or problem we have had. She has even offered to drive to our home to help us. We would highly recommend her and would buy another vehicle from her without hesitation.

wgeriak

13 de jul. de 2013

I spent weeks looking for the exact Ram that I wanted. I don't know what the Dodge engineers are thinking but who builds work trucks where a limited slip differential is an option? I didn't want a 2013 because they had the DEF fluid didn't have CD players in them(call me old fashioned). I searched every dealer within a 400 mile radius because I had some( what I thought) simple needs. I wanted a 2012 2500 or 3500 with the Cummins engine with a 3.42 rear and an 8 ft bed( the dealers around here in NY don't order them).None to be had. So I started looking at the 2013 3500's because they had more of the basic items I was looking for. After searching my 400 mile radius again I found only two trucks. I called the dealer and was connected to Tricia. She was extremely friendly and helpful. She answered all my questions and was willing to go the extra mile to make the sale.I never like buying a new truck and laying out so much money for a vehicle. Having never bought such an expensive item sight unseen and from out of state , I was very apprehensive at first. As it turned out, Tricia made this the easiest car purchase I have ever had. We spoke all through the weekend, even on her day off and Sunday to put all the paperwork together.I explained to her that I was involved in bad accident a few weeks prior where my truck was totaled and that I couldn't drive for long periods of time and she volunteered to drive the vehicle right to my house( 220 miles away). The only score I didn't give a 5 on was cost. This is in no way a reflection on Tricia.. We spoke and she did come down some from the original quote she gave me and I ended up spending more money than I wanted to because of her willingness to help me put all of the pieces together. The 2013 3500's really don't have many incentives to buy them. if you are considering buying a new vehicle, I would definitely recommend giving Tricia a call to see if she can help you.

landjholt581

5 de jul. de 2013

The entire experience was excellent. I felt comfortable from the begining to the end. All my questions were answered knowledgeably. James Bell kept me informed of all phases of the sale.

ptbrooks

27 de jun. de 2013

My wife and I went to Susquehanna Dodge to purchase our first brand new truck. The salesman, James Bell, was fantastic. He answered all of our questions and kept in touch with us (without being pushy) for almost a month while we were deciding what to go with. When we finally did go in to purchase the truck, he came in on his day off, and stayed after hours to get everything done! I was very impressed with their sales department, and the service department was in touch with me the very next day to schedule installation of options I wanted but that were not on the truck when we picked it up. Overall this has been a great experience and I would recommend them to anyone.

Skeg

25 de may. de 2013

From the moment I contacted Corey via email, the entire experience was SUPER! I have purchased at least 15 cars in my life, and this was the best experience I ever had with a sales rep and management team. No games, very straightforward. Never tried to overtly pressure me, but created urgency. Came very close to my price, and it was so pleasant that I didn't even mind that it was a tiny bit more than I had planned to pay. Quickly matched the financing rate from my bank, didn't try to pretend I had bad credit (I have had that happen before...) Want to marry Corey, but I'm too old so maybe I will just adopt him.

julio765

13 de may. de 2013

Everyone at Susquehanna was fantastic. James Bell, Cheyne Henry, and the manager Rick Bair treated my husband and i like we were their friends. There were no games played, The dealership was extremely clean, the explanation of all the paperwork was done thoroughly, and James did an outstanding job of explaining every item that is featured on my new van. I would highly recommend this dealership to everyone. Most importantly, they did NOT treat me as a second class citizen like so many other Chrysler/Dodge dealers have in the past.

cb007

12 de may. de 2013

Working with this dealership was an absolute pleasure. Our sales representative, Kyle Leeds, was extremely helpful throughout the entire sales process. Mr. Leeds patiently guided us through the sales experience right through to the delivery of our vehicle. I highly recommend doing business with Susquehanna Chrysler Dodge Jeep Ram.

DAVIDSIMMONS

11 de abr. de 2013

I am not from the area and live a good hour away but one Sunday afternoon while travelling though on my way to visit family I drove by the Susquehanna Jeep Dodge Dealership. I was driving my 2012 Jeep Wrangler Sport at the time which I purchased at a different Jeep dealer. At the time I though I was happy with my 2012 until I saw a few Jeeps in the front of the dealership that caught my attention. I had to pull in for a closer look. Wow, I was blown away with what I saw!! Quality Jeeps with quality accessory parts! I was so excited at the time to learn more about the AEV Jeeps at this Susquehanna Jeep dealership but it was a Sunday and no one was around. Usually sales people see you coming from a mile away and hunt you down. I always hated that but this was the first time I had wished a sale person would have come out from behind one of the cars parked on the lot. Later that same night once I was home I started researching Susquehanna Chrysler, Dodge, Jeep, Ram. I started to realize that Susquehanna was a unique dealership different from all the other Jeep dealerships I have ever been to and AEV was also. I also started to realize that I was dissatisfied and never really happy with my 2012 Jeep Wrangler that I purchased at another Jeep dealership. That following Monday as soon as I got off work I drove the one hour trip back up to Susquehanna. I got to tell you I was excited! I never had that feeling before at dealership. I new that the product was what I wanted but for me to be serious of the purchase it would depend on the sales people. Maybe I got lucky or it was meant to be but somehow I managed to get Tricia Harrison as my salesperson. First I found her to be very friendly and not overly aggressive like I have experienced at other dealerships. She was very knowledgeable in regards to the particular vehicle I was interested in. From my review so far you would think that I was probably an easy sale and that any one of the other sales people at Susquehanna could have closed the deal right? Wrong I left the dealership that night with many decisions to make and I know I called Tricia about 100 times with questions. It was a long process and Tricia was great she never pressured me and always had the right answers to my questions. She even set up a time and place for me to meet an AEV representative who allowed me to actually drive one. Tricia and AEV made the SALE! I traded in my 2012 from the other dealer and ordered my 2013 and had it shipped right to AEV. I realize that their was a tremendous amount of time and work tied up in the purchase of my Jeep and I just wanted to thank Tricia, everyone at Susquehanna Chrysler Dodge Jeep, and AEV. I have waited 6 months from my purchase date to write this review so that I could get to know my jeep better. Six month later I LOVE IT! I am so glad I drove by Susquehanna that day and I'm even more glad I met Tricia! I will recommend Susquehanna to a friend and I will definitely be back, Although I cant see myself getting rid of my 2013 any time soon! A customer for life, David Simmons Jr.

GaylordB

8 de abr. de 2013

This was the first time that I dealt with SUSQ, and they treated me like an old friend. Kyle and Rick were very nice to deal with, and I was happy with the deal. A very pleasant experience overall, and I love the Jeep!

KevinHolzer

3 de abr. de 2013

This was my second new car purchase from Susquehanna Dodge. I was displeased with an issue that occurred during the FIRST vehicle purchase from several years ago, but EVERYONE was more than willing to make it right for me on the second vehicle. They were very attentive to my wishes, Kyle was well-versed on the technical specs on my choices, and knowledgeable to completely answer my questions. The long-term warranty-choice presentation at vehicle pickup was well presented, but I didn't feel it necessary in my particular situation to explore any of these additonal choices, and Chayne was satified with my decisions and did not pressure me over and over again to consider these extra warranty choices. (I do know the other feeling from a new vehicle purchase from Sutliff in Harrisburg, where we were pressured HARD to add these extra charges.) The members of the staff we had contact with were VERY pleasant and I do feel were MORE considerate of my needs and wishes rather than just the bottom-line commissions and profit that most other car dealerships focus on. I do realize the importance of sales and profit, but Susquehanna Dodge does an EXTREMELY good job of keeping that hidden, and putting more effort into having the customer first. This is probably the best reason for return customers and recommendations of those return customers to influence their family and friends to take their business here.

estew656

30 de mar. de 2013

We visited this dealership after being treated very poorly at another Jeep dealer. Our hopes were not high for a good experience and we were ready to be defensive. Luckily, the staff at this dealership were so friendly and down to earth that we didn't need to be defensive! It was snowing when we visited and the salesman - Calvin - didn't complain once about showing us cars and running in and out to check on things and bring cars around for us. They also gave us a much better quote and a better trade in value for my current car. I didn't feel pressured to buy and we didn't have to do the traditional "haggle battle". They gave us a great quote the first time. Very pleasant and easy experience!

pretzel1135

17 de mar. de 2013

We were interested in a new van and have been having our present van serviced at this dealership even though we purchased it only 5 minutes from our home. We take it there because they are friendly, courteous and honest about what needs to be done on the vehicle. When we sat down to talk about purchasing a new van we told them what other offers we had received to trade on a new Chrysler van and they were willing to match our best offer. The salesman Cal Lehigh and sales manager Rick were very friendly and never tried to pressure us into a deal or an on the spot decision. They made us feel like they wanted our business and were willing to provide us with the best deal possible. They also were very willing to get us the exact vehicle we wanted since they didn't have the color and model in stock that we were interested in buying. We would without hesitation recommend Susquehanna Chrysler Dodge Jeep Ram to anyone looking for any vehicle they had available to sell.Gary and Jo Ann Miller, York,PA

NickComerci16

11 de mar. de 2013

Me and my wife had a great experience buying our first brand new car. Kyle leeds worked with us an got the dodge dart we wanted and we are more then happy with it. We will be back to visit him on are next car purchase.

Nate1005

27 de feb. de 2013

Kyle and the Susquehanna Chrysler Dodge Jeep Ram team have been extremely helpful to my family. So helpful in fact that we ended up buying two new vehicles in one month, one of which was modified by their service department.They have definitely set themselves apart from the rest of the herd of dealers in my opinion. I never felt pressured or rushed and trust me, they had to be patient with me. Every step of my purchases was handled in a timely manner and thoroughly completed. A no B.S. approach is what I loved about this team. All of them are outstanding people and will go the extra mile for you without thinking twice.As for Kyle, I cant explain how pleasurable it was to work with him. I got his personal cell number and I used it to call him multiple times during my modifications. Never once gave me a cookie cutter answer and was always honest and to the point. Kyle is a good guy, and I don't say that about just anyone. So, I would highly recommend them for any purchases. xxxx, I'd recommend them for an oil change. After fighting dealership after dealership my entire life, I have finally found a good, honest place. I will never shop anywhere else again. Great dealership!

Jeff Fix

27 de feb. de 2013

Kyle Leeds was extremely helpful and professional in handling the purchase of my Jeep. Nevin Musser and the service team have been outstanding in handling follow up visits.

Nirosky01

13 de feb. de 2013

James and Rick were super great to work withThey value the relationship between dealer and customer!!Thank you for making sure we were happy with our entire experience!

staceyfox

27 de dic. de 2012

we found this dealership by chance and are thrilled we did. We needed a vehicle quickly due to an accident and the used selection was like buying new. James was friendly and not high pressure. He did keep in touch with us as we waited for our insurance company to complete their process so that we could purchase. Everyone we encountered was friendly, the dealership was clean and very comfortable. I have already recommended the dealership to others.

Wes Atkins

21 de nov. de 2012

I went to this Dealer to purchase a Jeep Overland. After working with Tricia I made an offer over the phone for a 2011 Overland Jeep. I was told she would check with her manager and get back to me. After two days I still did not get a reply. I called the Sales Manager and asked about the offer. He was short and very unprofessional. I would never buy a car from this dealer. Two days with No answer and He had an attitude !!! Buyer beware, you don't need their attitudes and lack of customer support.Wes Atkins

JShultz

11 de nov. de 2012

Overall my expierience was good. My only problem with the dealership so far is that they have yet to get the names right for emails and the service department due to the fact that I had to have a cosigner. They could make me much happier if they would correct that problem.

fishmad

11 de oct. de 2012

Excellent customer service by Randy Rohrer in reference to my recent new RAM 1500 truck purchase. Randy was very helpful all along the way and very patient working after hours with me when I worked late. Randy went the extra mile in making sure that my purchase experience was a pleasant one. I would gladly do business with him in the future.I would also like to recognize Nevin Musser and his team for providing top notch service for my previous vehicle/s.

sweetfry

3 de oct. de 2012

We needed to buy a bigger vehicle so we headed to SUSQ Dodge. We test drove one and loved it. We had an incredible salesperson, Tricia, who helped us right away and was not pushy at all. She knew what she was talking about and helped us with all the numbers and info. She answered all of our questions and treated us like family! The entire staff was friendly and helpful. We highly recommend SUSQ! In fact if we ever need another vehicle, that's where we will go!

shanemb

2 de oct. de 2012

I was very pleased with the professionalism and kindness at this dealership. I will be going there for all my dodge needs. Thank you for a enjoyable experience in purchasing my 2013 dodge dart.

Chloe3873

28 de sep. de 2012

James went out of his way to help me with my purchase in many areas. He answered my questions, and was very thorough in helping me choose options when ordering my brand new JEEP Wrangler.

Tankmanruss

25 de sep. de 2012

I have bought several cars in the last couple years. My overall experience was excellent at Susquehanna Dodge. I truly value a car salesman that is knowledgeable about what he/she sells. Kyle Leeds was very patient and extremely responsive to all my questions. When we finally settled on the car I would buy and the trade in price, Kyle located my car at a nearby dealership and delivered it to my house 50 miles away from the dealership. There is a Dodge dealership less than one mile from my house and I chose to do business with Susquehanna because of Kyle and all the hard work he put into making the deal work. Customer service appears to be a top priority with Kyle and Susquehanna Dodge. I am truly impressed with my buying experience and feel that I got a very good deal. Thank you Kyle and Susquehanna Dodge.

danhineline

24 de sep. de 2012

the Salesperson was very friendly and accommodating to financial needs of the customer. He also helped locate the type of car I wanted quickly and efficiently.

brandy platt

20 de sep. de 2012

We were shopping for a used Van because we needed more room for our children. We were only on the lot for a minute and Kyle came to help us. He showed us everything on the lot that we had in mind pluse more. Kyle was very knolegable on all the Vans we had looked at, and any questions we asked he had an answer for.Kyle and Rick worked with us on a price that would work for us. The day we pick the Van up the paper work was ready and we were on our way in our new purchase. Thanks for all your hard work, Kyle!

Lindsay Elser

18 de sep. de 2012

Our sales associate was fabulous! She found exactly what we wanted. She was very thorough and efficient. She was very knowledgeable and hard working. She was very informative about the whole process and how our vehicle operates. She was willing to go out of her way to find a vehicle that we wanted and we really appreciate her efforts. Her personality was very friendly, personal, and energetic. She put forth a lot of work on her end and it paid off. We are very pleased with our vehicle and the service of our sale associate. The dealership was very excellent as well. We would recommend them and Tricia to anyone!

jeepchick83084

15 de sep. de 2012

We had a great experience. For us one of the biggest things is not having a sales person that follows you around or doesn't truely listen to what you are looking for. We left a few different car dealerships because of this. After arriving at Susq. Dodge Tricia came out and introduced herself. We explained we were just looking at this time. She gave us her card and said she would be inside if we needed anything. We found the type of vechile we were looking for and then approached Tricia for assistance. Tricia was great through out the whole car buying process. While filling out all the paper work she was wonderful. She explain everything so we understood. She also took time to talk and interact with our children. We will definitely recommend Susq. Dogde to family and friends.

Mary Jane the GREEN Jeep

11 de sep. de 2012

I put A LOT of time and effort into choosing the exact Jeep I wanted. I also made several dealers put a LOT of time and effort into researching my options. Jeeps have an absurd amount of options from the manufacturer and countless potential after market mods. Tricia helped me FIGURE OUT what I wanted while the other dealers were trying to SHOW me what I wanted. There was a huge difference, no questions asked. I went to one other local dealer saying I wanted a Wrangler that has 'x,y, and z'- I ended up test driving a Compass...? I sort of screened my dealers by showing them I wasn't going to just walk onto the lot and buy the car they wanted me to. This immediately got rid of 50% of the dealers I was talking to and left Tricia in the lead. I told Tricia what I thought I might want and she worked with me until we were able to figure out the best case scenario. Tricia's ability and willingness to help me figure out what I want and arrange it on my schedule was fantastic. After three weeks of searching and perfecting my search Tricia found the Jeep that I wanted. She then got a wheel and tire package of my choice at a reasonable cost. I am in sales so I expect a lot out of sales people, especially when I am about to spend 30,000 on a new vehicle. Tricia was there to help me, as well as to make a sale. I was the priority and she was willing to work towards the exact vehicle I wanted.Tricia's personality combined with her efficient response time made it a no brainer for me. I can honestly say I recommend her above any dealers in the area - and trust me I looked. If I had an issue I would just openly express it with her and she would be willing to work through it. If you are into Jeeps and you are in the Lancaster/York area - I suggest you at least make it by this dealership. If nothing else you can get excited about the several $60k Jeeps sitting around :)The only score I didn't give tricia a 5 on was cost. I am not one to beat up salesmen unless I really need to. I ended up spending more money than what I wanted because of her willingness to help me put all of the pieces together. That coupled with the fact that Jeeps really don't have many incentives (if any, ever) to buy them. This makes the wiggle room for dealers that much tighter. I guess the bottom line is that Jeeps are expensive but if you want a Jeep that is just what you need to expect.Tricia was willing to work for the sale. If you are looking for your run of the mill, mundane, simple minded and stereotypical dealer, Tricia is not the one for you. If you want an upbeat honest dealer that will make you excited to buy a new car, I highly recommend speaking with Tricia. If absolutely nothing else; Tricia is a normal and straight forward person that is easy to talk to. With that in mind, if you are considering buying a new vehicle you should at least give her the opportunity to try to help you.PS- I would also like to say mention that while she did direct me to this site prior to the purchase, I actually have yet to look at any of her reviews. I rarely take the time to supply reviews but I thought she deserved some positive feedback for outperforming several other dealers.

MrsLantz08

10 de sep. de 2012

My family and I were in desperate need of a car and thought we would check out Susquehanna Dodge. We were shown a Dodge Journey by James Bell. James did an excellent job showing us the vehicle. He was very friendly and helped us with our baby's car seat in order to test drive the car. He was very thorough when explaining the features about the car and the warranty. When we decided to purchase the car he gave us a great price. Overall it was a very smooth transaction. I would definitely recommend this dealership as well as James Bell. If we ever need another vehicle, I will make sure to shop here first! Thank you!

michael schlossman

9 de sep. de 2012

My experience with Susquehanna Dodge was really good. Everyone there was very nice and helpful. I cannot say enough good things about Randy. He is the most pleasant and friendly salesman I have ever dealt with.

max.melton.7

4 de sep. de 2012

I visited darn near every new and used car dealer in York, PA, but did not find quite the experience I was looking for until I got to Susquehanna Auto. At other dealerships, I had a lot of pushy people try like hell to sell me cars I did not want, rather than listening to what I had to say and help get me a car from that line of thought.No one at Susquehanna pushed me at all. Kyle was a helpful young man who had his knowledge at the ready, and made it relatable. I could not have asked for a better experience from Kyle and this dealership. I highly recommend.

lgambler

4 de sep. de 2012

Friendly dealer, and efficient with the sale. The only problem with the sale is we had to sign the papers twice, because the date of the sale wasn't correct the first time.

anspachk

4 de sep. de 2012

I had a good experience when I purchased my Certified Used Grand Caravan. We had been to other dealerships, but their customer service didn't come close to Susquehanna's. Jim was very knowledgeable and helpful, which made our car buying experience a memorable one. We are recommending their services to our family and friends.

ginaleana

2 de sep. de 2012

Kyle Leeds had great knowledge about every truck we were interested in. He had an answer for every question we had. Rick Bair worked with us to get us into a payment we were comfortable with.

laurenrneely1

1 de sep. de 2012

Excellent response time! James replied to my initial email almost instantly and was a great help explaining the process, as well as our options. He was straightforward and focused on our wants and needs, and didn't for a second waste our time with anything else.

gcarpenter

1 de sep. de 2012

Tricia has very unique customer service skills. She has the ability to make the customer feel at home and relaxed which I feel is important to get the sales process started.The quality of Tricia's work is certainly acceptable "plus" as everything was processed in a timely fashion and accurate as well.Tricia's friendliness is top shelf. She makes you feel important as a customer and has the ability to take the edge off of any nervousness a customer may have during the purchase process.My overall experience was very pleasant so don't be decieved by a score of (4). I'm just one of those customers who feels there is always room for improvement.Pricing is a sore subject with me. I guess I'm getting to old for the haggling process. KBB is considered to be a reliable and accurate vehicle pricing tool. The vehicle I purchased was priced at $345.00 above MSRP? This is an indication to me that your dealership is more than willing to take advantage of a customer that comes through the door unprepared.

mandyn022

30 de ago. de 2012

Cheyne was helpful with my decisions and did not pressure me. He offered me his advice and allowed me to make my own decisions. He was professional and had great customer service.

eandcwaggs

23 de ago. de 2012

Tricia began her work with us by helping to negotiate a very good price on the car that we wanted. When we went to the dealership to finalize the deal, she was so friendly and sweet that she made the whole process painless. She is one of the most down to Earth and genuiune sales people I have ever met. I will recommend her to all of my friends!

kent.eichholz

16 de ago. de 2012

We purchased a 2012 AEV Jeep unlimited over the phone from Tricia Harrison. She sent awesome photos and answered all our questions and arranged for delivery to Missouri.Tricia is very professional with a great personality and made the buying process Fun.

synergy_camaro

15 de ago. de 2012

bought a used 2011 ss camaro from cheyne. he was great to work with and i would strongly reconmend him to my friends and others.

swalker1973

13 de ago. de 2012

Very customer focused and I got the car I wanted at a great price. I would highly recommend this dealership to my friends and familt.

jritte

13 de ago. de 2012

I felt very comfortable dealing with Trish. She answered all my questions honestly, it almost felt like she was working for me.Thanks again Trish for a fair deal.

solphin

13 de ago. de 2012

Tricia made the process of purchasing a vehicle fast and painless. I enjoyed working with her very much. She is someone who I would consider a privlege to become friends with.

libertyjet

11 de ago. de 2012

Well first of all I am a senior citizen so that tells you that I have purchased many vehicles for myself, my spouse and children over the course of my life. As far as Susquehanna, I had heard many wonderful comments about this dealership to the point that I wasn't certain any of it was true. Well true statements they were and much, much more. I had the most pleasant visits with Tricia and others there, with conversations up front about the vehicles as we searched for common ground, prices and financing to fun times that brought much laughter with stories of hobbies and trips to family times. These folks know customer service and will work to make your purchase successful for all concerned. I would highly recommend Tricia. She is a great listener and searches hard to fullfill your needs.Wonderful dealership and we would purchase from them again with no hesitation!Lloyd and Rebecca GlazerMarietta, PA

jananbill

7 de ago. de 2012

While searching for a new Grand Cherokee, we visited a number of dealers but never felt as comfortable as we did at Susquehanna Jeep. The dealership is clean and comfortable with a large inventory. Everyone is friendly and anxious to help in any way. There was no pressure to buy, no lying, no lowballing and no attitude. Cheyne and Corey had what we wanted on the lot and their first offer was their best. None of the games that we had with the other dealers. We are very happy with our new car and pleased that it came from Susquehanna.

vahoffma

7 de ago. de 2012

Tricia went the extra mile to get us what we felt was the best deal possible. She was a pleasure to work with. Our daughter also purchase a car from her a day earlier. She was one of the reasons we picked this dealer.

jjsrt8

7 de ago. de 2012

Excellent experience. Everyone there takes the time to greet and say hello, even if your not working with them directly. This was my second purchase from them this year. I highly recommend Cheyne as he did a great job explaining the features of the vehicle and helped me set everything up.

tkelley75

20 de jul. de 2012

Great customer interaction. Friendly & easy to work with. One of the best sales experiences we have had with the 30+ new vehicle purchases we have made. Highly recommend Cheyne. We just completed the second family deal with him within 3 months.

jeepsssss

20 de jul. de 2012

this dealer is a all around nice place. everyone is friendly and the sales manager, salesman, parts technician, and receptionist go here for your new jeep!

benlefever

19 de jul. de 2012

In my 50 + years of buying automobiles I have never met a salesperson more dedicated to making her customers experience enjoyable and informative than Tricia. Susquehanna was not the first Jeep dealer we visited for this purchase but we sure are glad we did. Tricia and all the people "behind the scenes" went out of their way to help us. We are now looking forward to getting our Grand Cherokee serviced at Susquehanna. I'm sure that will be a great experience also.

JimShell

18 de jul. de 2012

Tricia Harrison worked endlessly to find a vehicle with the options I wanted. No matter what obstacle we faced while we were negotiating, she was able to present several options to resolve it. The speed with which she responded to email was exceptional as well as her thoroughness. She also allowed me and my wife to take several test drives so that we could feel absolutely positive that we were buying the right Jeep for us.Rick Bair offered fair trade in value on three of our vehicles while we were assessing our options. We also got fair values on Rick's first offer. We didn't need to spend hours negotiating a fair price. It was fair off the bat which made me feel that I was dealing with an honest dealership. I did not have to go through any of the games that I've had to deal with when buying a new car. Everything was upfront and fair. I felt I was dealing with honest people the entire way through the transaction. A little more than a year ago, I was in Susquehanna Dodge looking to buy a new car. I spoke to a very good salesman. He showed me a new car on the lot that had everything I wanted. I was excited and ready to buy. Then I noticed a Susquehanna Dodge front license plate that was drilled in to the front bumper. After seeing that, I completely lost interest in buying from Susquehanna Dodge. It didn't deter me from buying a new Grand Cherokee though. I went up the road to Stetler Dodge in York. They had a similar vehicle but did not have holes in the bumper so I bought my new car there. It is ridiculous to spend $50,000 dollars on a car, which is the price of a luxury car, but have a cheap plastic front license plate drilled in to it like it was from a corner used car lot. The fifty cent front license plate caused me not to buy a $50,000 car from Susquehanna Dodge. If you're going to pay luxury car prices, the car should be treated and handled like a luxury car.The reason I purchased a Jeep from Susquehanna Dodge this time, was because Tricia Harrison promised me from the beginning that she would work to resolve that issue. Then, when we were close to completing the deal, Rick Bair was able to work with Tricia to fix the bumper issue, that issue, believe it or not, is a deal breaker. If you look hard enough, you can definitely find someone who wants to sell you a new car that doesn't insist on advertising on the car after I buy it. Some dealers give you the option.I did not think I would ever buy a car from Susquehanna Dodge but Tricia Harrison worked very hard to resolve every single issue and Rick Bair worked equally as hard with Tricia to resolve the final issues that would have prevented me from buying a car. Everyone I dealt with at Susquehanna Dodge worked hard, were honest, and addressed issues quickly. I would definitely buy from Susquehanna Dodge again on my next purchase.

lealeastr

9 de jul. de 2012

Susquehanna dodge has awesome customer service!!!!! really worked with us so we could drive off the lot with a car that we really wanted!!! would highly recommend this dealership. also our sales person Trisha Harrison was great and got the job done!!

dancinfireman

7 de jul. de 2012

We are very pleased with the service that we received from James Bell. We enjoy our new used car. The service was very good and the service department as well. Would recommend this dealership to others.

Geffer78

6 de jul. de 2012

I cannot say enough about how pleasant Tricia made my experience at Susquehanna Dodge. I did not have a good experience at another Jeep dealership. I left there frustrated and ready to give up. I decided to research Susquehanna Dodge, and I kept seeing excellent reviews for the dealership. I took specific notice to several positive reviews for Tricia. I decided to give Susquehanna Dodge a try and specifically asked for Tricia. I was not disappointed. Tricia was so kind and attentive to my needs. She listened to everything I said and requested, and she bent over backwards to make sure I got the Jeep Wrangler I specifically wanted. She did not try to push a vehicle on the lot to make a quick sale. Tricia stayed in contact with me throughout the entire process of finding my dream Jeep. What solidified my satisfaction was Tricia told me I would not be able to get my Jeep until Monday. I was disappointed cause I had hoped to have it Saturday afternoon so I would have it for the weekend. Tricia made the trip to the dealership (on her day off) to make sure I had my Jeep for the weekend. This allowed me to show it to my friends and family that same day and allowed me to have fond memories of my first day of driving my new Jeep. Thank you so much, Tricia. You erased all the bad memories of my experience with another Jeep dealer and filled my mind with pleasant memories of my dream Jeep. I will absolutely be requesting you the next time I come to Susquehanna Dodge to make a vehicle purchase.

John Ambs

2 de jul. de 2012

Tricia was excellent to work with the entire time. She kept communicating with us throughout the entire dealer locate process which was a relief. She even came in on her day off so we didn't have to wait any longer. We will certainly be back and tell everyone to head to Susquehanna Jeep.

paulrepko

29 de jun. de 2012

I went to the dealership without an appointment with a transmission issue and was treated with respect and friendlyness. Patrick Washington's professional attitude and confidence were outstanding, they (the mechanic and Pat) assured me my problem was minor and they were confident in their judgement and they were correct.While I was waiting I wandered over to the new car section and was greeted by James Bell, even though I told him I was not financially ready to buy he still took the time to walk me around and show me some of the new styles of 300's and jeeps. Did he have to do that, no, knowing I was not ready to buy he could have walked away. I give him a very high rating for that alone and when I buy a Chrysler again it will be from him. I originally bought my Chrysler from Don White, in Timonium but never felt comfortable there, they even sold me a brand new Sebring that couln't pass PA emmission standards. Maybe their fault, maybe not, but my auto experience' s are are going to be with Susquehanna Dodge Chrysler Jeep Ram in Wrightsville, they made me feel welcome. There was even a lovely blond hair lady that works there (name unknown)I believe works upstairs, just a guess, that made certain to me that coffee and snacks were available if I should so desire. Does a lot of business's have those things, maybe, but more times than not they don't mention it. At any rate I will do business with them again.Thanks Paul RepkoPS: Loved that new 300

dmcca21210

27 de jun. de 2012

Tricia did all she could to get an exact match for my wife's Avenger. She was willing to meet me at my work for me to finish signing paperwork and made sure both of our vehicles were ready a.s.a.p. I didn't have a lot of dealing room for my 2011 Ram but I got it anyway with some added perks. Over all she was great to work with. She had my wife test drive three different cars just so my wife could decide on the Charger or the Avenger (they didn't have the 8 speed tranny in the charger so she had us drive a 300). She was very patient with us and made sure we didn't go thirsty while doing paperwork and dealing. She should get a raise.

lshive

27 de jun. de 2012

Tricia was very personable, and efficient. We had two small children with us when we went to sign for the vehicle and she accomodated us by meeting us outside to sign so we didn't have to wake them up from their naps in their car seats. We had a great experience and know that the next new vehicle we purchase will be through Tricia and Susquehanna Dodge. Thank you.

almartin

26 de jun. de 2012

This is my 2nd lease/purchase with SUSQ. We are thoroughly pleased. We live 6 miles away in Mountville PA and this is a great reason for dealing with SUSQ besides their excellent customer service. We dealt with Tricia Harrison from your Sales team. We cannot say enough about her sales knowledge. Every question was answered promptly. She was very detail-oriented and we felt at home with her. We are at an age where we were unsure if purchasing outright or continuing to lease made more fiscal sense. Tricia immediately created scenarios for us to view our options....a very easy choice for us! Please let Tricia know that we really appreciate her and if anyone we know is in the market for a vehicle...we will send them her way. Keep up the good work Tricia...You are tops with us!RegardsLee & Kathy Martin-----Dodge owners since 1992

cbberry07

11 de jun. de 2012

Everyone did a great job at making our deal go smoothly. We couldn't have asked for better service. We didn't have to deal with a pushy salesman, and I would recommend this dealership to anyone.

Missy Lively

7 de may. de 2012

Tricia was very knowledgeable with every answer she gave. She took the time to explain everything in details. She is very friendly and kind. Took our concerns seriously. Asked us what we wanted then went and got just that for us. She made this experience wonderful and I can't thank her enough for all her help. I recommend Tricia to anyone that wants a no worry, no hassle car buying. Her great personality puts you at ease and she will make you feel comfortable in asking any questions. Even the stupid ones. I had plenty of them. You will walk away with what you want and the feeling of nothing but joy and happiness. Thank you again Tricia!!

Raymond Brace

24 de abr. de 2012

this dealership provided excellent service and the friendly sales people made this sale happen in a timely manner and I am very satisfied with my truck purchase, therefore I am very willing to recommend this dealership to my friends and family because of their overall customer service and the price of the truck

Tim Lawver

20 de abr. de 2012

I just recently purchased a brand new car through SUSQUEHANNA DODGE, and had nothing short of spectacular experience. This is the third vehicle I've purchased through this dealership, and each time, I have worked with Tricia Harrison. Tricia is a fantastic salesperson! She is an incredibly hard worker with a great sense of humor, and is always willing to go the extra mile. While my most recent experience with Tricia was exactly what I've come to expect from such a stellar associate, and dealership... the most shining example that comes to mind is when I purchased a new Jeep Wrangler from SUS DODGE last year. I contacted Tricia on Dec 31, that's right, New Year's Eve!... and told her I was interested in purchasing a new Wrangler. She told me to come in so we could sit down and discuss what specifically I was looking to get. I did so, and within about an hour (all due to Tricia's hard work), we had found the exact vehicle I was interested in. Unfortunately, the jeep was over an hour and a half away! Somehow, Tricia was able to get the Wrangler to the dealership by 10 that night (ON NEW YEAR'S EVE!!!) and told me that she could have it ready for me in the morning. I honestly thought to myself, "No way..It's New Year's Day! She'll be spending the day with her family". But sure enough, I showed up at SUS DODGE a little after 10am and there was Tricia, with my Jeep all ready to go! This simple little act spoke volumes as to her commitment to her customers, as well as to her character. It is for this reason (and many more), that I went first to Tricia and SUSQUEHANNA DODGE when I was yet again in the market for a new vehicle........and I was not disappointed.

saldarigo

12 de abr. de 2012

The professional and courteous sales staff made buying my car a pleasure. So far I have made one visit to the service department for a minor issue and have found them to be as courteous and professional as the sales department. I have no reservations recommending Susquehanna to others and will definitely return to them in the future.

coastercarl

5 de abr. de 2012

I had purchased a Car there in September, and was very satisfied. However due to change in Employment I had to go to a cheaper Car Payment. I called Randy and he said come on over and we will see what we can do. Randy and the crew at Susquehanna worked very hard for me. I decided on a 2012 Dodge Avenger SXT Plus. To my surprise I got what I owed on the other Vehicle plus another Thousand Dollars for Trade In. I was very happy and relieved. This is a dealership that is interested in making their Customer happy and not how much Profit they can get off of you. I really love my Dodge, and look forward to many Years of Driving. Thank you Randy and everyone associated at Susquehanna for helping me. I love Susquehanna Dodge!

jbray01

19 de mar. de 2012

Tricia was very helpful in my new car decision. My husband and I drove several cars at Susquehanna and at other lots and were able to get a great deal on my new Durango. It was a great buying experience.

Ihavenoidea

6 de mar. de 2012

I enjoyed my experience with this car dealership. The only improvement I can think of would be to go over the details of the car a little more. I'm a little tech-challenged so I needed more time for explanation of how things work. I wasn't sure about the key fob. Not sure where everything is button/dial wise. It would have been better for me to have an hour of daylight with my salesperson to completely understand how to operate the vehicle so that I feel confident driving it. I did appreciate my salesperson's efforts to help me get the very best price and payment plan available.

myantcon

28 de feb. de 2012

Salesman went out of his way to find the car I wanted. Going so far as to locate it in Connecticut and have someone drive there to get it.

levinpa

9 de ene. de 2012

We have returned to this dealership twice for service after purchasing a used Wrangler. The first visit resulted in a warranty repair. Excellent experience. Problem was diagnosed, repaired, and we were completely informed about the problem, time required, and given a loaner vehicle. Our second visit was for routine service and accessory installation. We wanted fog lights installed. Jeep offers 2 varieties. Initially we wanted the 'above bumper' lamps since our bumper did not have the lamp knock-outs. Nevin suggested a new bumper from a Jeep that was just upgraded. For only a few dollars more than the 'above bumper lights', we got an original equipment bumper with integrated fog lights. We considered this a real value and a great price too.

mikezrebiec6

30 de dic. de 2011

I had a great experience at the dealership. I was able to check out and test drive many different cars before finding one that fit me with no pressure or sense of being pushed through the process.

rdrum7563

29 de dic. de 2011

No pressure sales is what I was looking for and found it at Susquehanna Dodge. Sale person did not try to "snowball" me into making a purchase I did not want. We were straight up front with what we wanted and the sales person (Cheyen Henry) did same with the selling of the vehicle. I will surely return for my next purchase. RTD

michae1

9 de dic. de 2011

My salesman was knowledgeable and helpful. He called me to update me on the status of my order, and even setup my new car stereo to work with my phone afterward.

bendertwins

9 de dic. de 2011

Was a easy, smooth, fun transaction. We have used Susquehanna Dodge in the past, and will continue to do so the sales team (Cheyne Henry) was fantastic!

wils1911

2 de dic. de 2011

This latest vehicle makes 4 in the last 8 years from the same dealer. Will not go anywhere else. All my questions were answered and Tricia worked with me through the entire process.

chunkymonkey2801

1 de dic. de 2011

this was the first time my husband and i bought a new car. Susquehanna Dodge Chrysler Jeep Ram dealer was Costumer friendly and very nice inside. Our Sales Representative was friendly and very nice to our kids . I would definitely recommended are friends and family to this dealership . we had a great first car buying experience.

nedusmc

30 de nov. de 2011

Basically, I already knew what I wanted, it was just the fact of getting up there and getting it. Tricia did a great job as a salesperson and got me the deal that I wanted and did not hassle me whatsoever. I would recommend this dealership to everyone who is the market for a new or used Dodge, Chrysler or Jeep. Also, I was amazed at the selection they had of used cars from other manufacturers. Overall, this dealership was the best I have every visited and I look forward to dealing with them and Tricia in the future.

455hybla

30 de nov. de 2011

Good sales person it was a good experience I would recommend this sales person and dealer to buy from no pressure very helpful and organized sales Person answered all concerns and question

chim3341

30 de nov. de 2011

This buying experience was very productive. I was treated extremely well by a down-to-earth and friendly salesperson who did not put undue pressure on me to make a purchase. I was offered top value for my trade-in. The entire staff at Susquehanna is a pleasure to deal with and I will definitely be a returning customer.

bowl1946

30 de nov. de 2011

chenye was very helpful in finding the dodge journey and the color the suited me and he new all the answers to the questions that i asked. thank you susquehanna dodge for having polite and informative employees . i would recommend cheyne very highly.

N.Weaver

26 de oct. de 2011

This is a GREAT place! My husband and I were first introduced to them with the Service Department. The staff is friendly, and they go above and beyond to make the customer happy. (Admittedly, we are not the easiest to please ...) Here, they really make you feel like they TRULY appreciate your business. We've had such good experiences with their service team, that when it came time to buy my new Jeep - they were the natural choice. Once again, they have exceeded our expectations. I never thought that I would say this about ANY dealership, but I am now a loyal customer. Every time here has been a good one. What more could you want?

SPMZ36139

20 de oct. de 2011

Susquehanna Auto was superb to deal with for purchasing of our jeep grande cherokee.The price was good for what we purchased but the service was beyond our expectations!! Cheyne Henry was courteous and nice to deal with, he addressed our concerns down to cleaning the car seats. I would strongly recommend this dealership to anyone. They not only sell the vehicle but they continue to keep your patronage with great deals on the care of your car.After a lengthy search for our jeep, I am very happy with the decision to purchase through Susquehanna Auto. Thanks Cheyne!!!!

pvtloewer

17 de oct. de 2011

I contacted the dealership before I got there and had submitted the terms I wanted before I purchased the vehicle I was interested in. All was accepted once I got there and everyone was extremely nice. Got a great rate, too!

lilevil65

17 de oct. de 2011

Randy was very helpful. He was knowledgeable about the vehicle. He got back to us quickly with answers to the questions we had about adding options to the vehicle. I would highly recommend this dealership and this employee.

levinpa

16 de oct. de 2011

We visited the dealership several times before deciding on a used Jeep Wrangler. Randy never hesitated to assist and answer our questions on each visit. He answered our e-mails quickly, even several sent after the sale was completed. We got the distinct impression that they are serious about customer service. The final transaction was completed without excessive negotiation and resulted in a good price. We were very satisfied customers of a closed Jeep dealership but Susquehanna Jeep seems able to match and exceed our previous experiences. While shopping, we visited dealership in York and no one even asked if we had any questions while we were in the showroom. We would definately consider this dealership for future purchases.

Mary Moe

13 de oct. de 2011

Tricia was extremely knowledgable about the vehicles that I was looking at, plus she has a wonderful, friendly personality which help me feel very comfortable. I would highly recommend and refer customers to her and the dealership.Thank you for my new car...I love it...Kathy H.York, Pa

mbahry

6 de oct. de 2011

Tricia was recommended to us by our former Jeep dealer, whom Chrysler selected to close. She was exceptional in her time management and availability. Tricia knew her products, knew her price points and worked with us to meet our needs.The Dealership was exceptional as well, we visited 3 other Jeep dealers in person and 3 more on line. The staff were friendly and comfortable to deal with. The team goes out of there way to make up for the closure of our former dealer ( 1 mile form our home).

crcklw2

6 de oct. de 2011

Tricia was very helpful in finding the right car for me. She took time on her days off to do research for me and was always keeping me up to date on everything. She was very knowledgeable about everything and was very fast to respond to any questions or concerns I had. I would recommend working with Tricia and I will be sure to return and request her when my friends, family, or myself are looking for a new car!

kjklbk

5 de oct. de 2011

FANTASTIC dealership - highly recommend! We did not think we would be able to get the deal we wanted, and it wasn't that necessary that we get a new car, but we thought we'd stop in and take a look at their inventory. Randy is the BEST sales rep, absolutely NOT the car salesman that you think of when people say 'car salesman'!! Personable, honest, straightforward. If you're thinking of getting a new car, do yourself a favor and visit Susquehanna!!

gshaffer

26 de sep. de 2011

Fantastic buying experience with Susquehanna Dodge Chrysler Jeep! I came in to purchase a new 2011 Jeep Grand Cherokee and Zach Matthews did an amazing job! Zach was extremely helpful and very personable. He made the buying expereience enjoyable, friendly, and very straight-forward. I would recommend Zach and Susquehanna to anyone looking to purchase a new or used vehichle!

coastercarl

22 de sep. de 2011

Randy went out of the way to put me in a 2011 Grand Cherokee. He was very attentive and wanted to know all my needs. He worked with me both on price and trade in, and got my Payments to where I wanted them. He was very knowlegeable about all the Vehicles he showed me, and never rushed me, even on the test drive. On the Day of delivery of the Vehicle, he even came to my Home to return a CD I accidently left in my trade in. Everyone at Susquehanna is very Friendly and professional at what they do. I am a customer from now on!

Kerry White

9 de sep. de 2011

I was interested in another Jeep and one of my friends told me about a used Patriot at Susquehanna Dodge that looked very nice. I stopped down and Cheyene Henry was the perfect salesman and he filled me in on the vehicle, gave me a Carfax and answered all of my questions.It was an excellent transaction and I would VERY HIGHLY recommend the dealership to anyone. I was exceptionally pleased. I will deal with Susquehanna again without hesitation.I have dealt with Susquehanna before and they have never done me wrong!! This is a great dealership and Cheyne Henry is an excellent employee.

bcoeyman

9 de sep. de 2011

My wife and I were truly pleased with our car buying experience at Susquehanna Dodge. Our sales rep. Cheyne Henry, was great to work with and located the vehicle we were looking for from another dealership.Cheyne went out of his way to make sure we understood the operation and conveniences available on our new Durango.We look forward to many years of service from both our Durango and Susquehanna Dodge.

Autumn Yingling

8 de sep. de 2011

After dealing with the horrible, nightmareish experiences at Stetler Dodge, I found REAL CUSTOMER SERVICE associates at Susquehanna Dodge! They were wonderful, kind, helpful people ! I am so thankful for their help, and their kind attention to my problem. From my first contact with Heather in the Service department, on Sat.Sept.3rd, at around 1pm, I advised that the tow truck was on the way, she told me not to worry, the showroom would be open until 4pm. Dropped the keys off to the gal in the showroom, and she gave me keys to a beautiful Jeep Compass.Nevin called me Monday morning, Sept.5th, said the part would be in Tues. Sept. 6th.Picked-up my Jeep, Tuesday at noon. I couldn't ask for anything more.(except that my Jeep, with only 12,000 miles was 30 days out - of - warranty )Why have I given them an outstanding rating?I was so used to being abused elsewhere, that I HAD to express my THANKS !

mverdugo

31 de ago. de 2011

I expected everything to be so much more, and everything was AMAZING! And I know that Cheyne will be there to assist me throughout the life of the vehicle, since he took so much time and effort before I even bought it! Thank you, Cheyne:)

MELISSA WIRLS

31 de ago. de 2011

I provided the answers that I did because we enjoyed every aspect of our buying experience. Cheyne was extremely personable, professional and sincere. The dealership as a whole went out of their way to accomodate us and our needs I would recommend this dealership, especially Cheyne Henry to anyone wanting to purchase a vehicle.

JDWink

30 de ago. de 2011

Superior customer service is alive and well in Wrightsville, PA! I recently purchased a 2007 Chrysler Crossfire from Susquehanna Dodge Chrysler Jeep (a Chrysler Certified pre-owned vehicle). When I purchase a car (whether new or used), I expect to be treated both with respect and like the sale matters to the dealership (given the size of the transaction), and in this case, I was absolutely not disappointed.Down to earth friendliness coupled with straight-up business sense permeated the deal from start to finish. Salesman Cheyne Henry (ask for him, people!) is a polite, well-spoken and friendly young gentleman. This was a long-distance, internet purchase, and Cheyne bent over backwards to get me all the info I needed and requested. He supplied numerous, high resolution photos after doing a complete, on-the-phone walkaround of the vehicle, and looked at every nook and cranny when I asked, giving me a complete (and honest) play-by-play. And he bent over backwards to accommodate my third party inspector, too!A small (well, medium-sized) business owner myself, I asked to deal directly with the owner, Mr. Damian Wissler, and this was not a problem. Another true gentleman, Damian is also an astute businessman whose personal touches show through in many ways at his fantastic dealership, from his professional and courteous staff, to the wonderfully renovated, stylish and brilliantly repurposed dealership facility. I am always busy with my business, as Damian not doubt also is, so we arrived at a fair and livable deal quickly. It's like that when you deal with reasonable people.After agreeing to the purchase, I flew in from halfway across the country, and Cheyne drove up to Harrisburg (in a brand new, top-of-the-line Chyrsler 200, no less!) in the early morning to pick me up. He offered to get me breakfast after my early flight, and was more than pleasant company on the drive to Wrightsville (halfway between York and Lancaster, PA on the beautiful Susquehanna River). He ensured that his team had my "new" car prepped to car show specifications - ready for the museum or exhibition, so clean was my Crossfire. Cheyne's bend-over-backwards and stand on his head desire to please is both genuine and refreshing (to say nothing of a smart way to do business)!No one thing that SusQ Dodge did was so huge or overwhelming as to make the sale. But EVERY SMALL THING they did was exactly right, and exactly what I asked them to do - and a lot of small things add up to a fair number of big things. I never once got the sense that, because I was coming in from out of town, that I was treated any differently than they would a local. And I never got the sense that, despite my knowledge of cars and experience with autos and the process of buying them, that I was considered a pain, despite the fact that the devil is in the details. They even sent me on my long road trip home with a full tank of gas, for which I tip my hat once again to them. If you're driving up from Baltimore, Philly, Washington, Trenton, or any points in Eastern Pennsylvania, etc., and want to be treated the right way when making a major purchase, Susquehanna Dodge will treat you right and ensure your satisfaction.I've bought over 40 vehicles (new and used) in my short life. I vote with my money and universally choose not to do business with jerks, crooks or jokers (no matter how good the deal). Sometimes after meeting the personnel at poorly-run car dealerships, I wonder how they can possibly stay in business a day longer, much less look themselves straight in the face in the morning. The folks at SusQ Dodge Chrysler Jeep no doubt wake up every morning and feel proud of what they see in the mirror, and rightly so.In closing, let me say that Susquehanna Dodge's slogan, "Doing Business the Right Way" is simple, to the point, and utterly true. This is a good, old fashioned, straight up American automobile dealership where you can expect to be treated the right way. They earn my highest rating for customer service and satisfaction. Bravo!

rfcdds

29 de ago. de 2011

Chayne was very easy to work with. He was a expert on the features of the T&C.A very customer friendly experience. Over all a good experience.

bevandsue

19 de ago. de 2011

The service was personable. They went out of there way to take care of us. It was the easiest time we have had purchasing a vehicle.

brhein

9 de ago. de 2011

Tricia did an outstanding job with helping me to select my new 2012 Jeep. She was very knowledgeable and was able to help answer all of my questions and keep me very comfortable throughout the sales process.

bobbus45

1 de ago. de 2011

My buying experience with this dealership and this salesperson in particular was beyond outstanding. Ms. Harrison was well informed, congenial and responsive to my needs. My time was not wasted because the sale was conducted to MY satisfaction in all regards.

jordan730

27 de jul. de 2011

Everyone was very freindly. The sales people recognized me from my previous purchase. This is the 2nd purchase from this dealership. I would gladly recommend them to anyone.

acwhetsel

21 de jul. de 2011

My experience with Tricia was very positive! This was my first large purchase and first purchase of a vehicle so I was very apprehensive. Tricia was extremely helpful throughout the entire process of choosing the right vehicle for me, helping with the insurance aspect, as well as explaining the paperwork and financing. She made me very comfortable and was not at all an intimidating or a high pressure sales representative. I really enjoyed her communication through email and text message and feel that this was a style that placed less pressure on the buyer. Even after the purchase I have still had some communication with her and enjoy the friendly relationship she has maintained through and beyond the entire process. We will definitely recommend this representative to other buyers and will utilize her in the future for our automotive needs! Thanks so much for all of your help Tricia :)Sincerely, Amanda Whetsel 2011 Jeep Grand Cherokee

mleiphart816

21 de jul. de 2011

Randy was a great "no pressure" salesman which was a breath of fresh air! We greatly appreciated his willingness to help, and not necessarily only for a quick sale. Very nice to work with!

Jodybonjovi

20 de jul. de 2011

We were on the fence about buying a jeep and Tricia helped us getting over the fence. Truly if it wasn't for Tricia we would have probably waited until next year to purchase a vehicle. We are so happy with our Jeep Wrangler Unlimited:)

gosman101

17 de jul. de 2011

Met Tricia in the lot and told her what I was interested in. She took me straight to a 2003 Durango and it was exactly what I was looking for. I was very happy with the price and ended up buying it. Nevin and James fixed any problems I was concerned about and did an excellent job fixing it right the first time. I also got a great deal on a loner vehicle while they worked on the Durango. Overall, everyone that I met was very friendly and helpful. I love my Durango and plan on keeping it for a long time.Sincerely,George M. Osman

troymel

8 de jul. de 2011

We got a good deal and the employees went above and beyond working with us. Were happy with the vechicle, the service department was quick and efficient.

jwolfe

1 de jul. de 2011

Buying a car at Susquehanna was too easy. Pam DeRolf is great salesperson, no pressure, no haggling. I would recommend and buy again from Susquehanna Dodge and Pam.

bobfridley

28 de jun. de 2011

Corey was really great to work with. My old truck had been totaled and I found the dealership through Kelly Blue Book. I couldn't have found a better truck regarding the price and condition. Corey was always there to talk with over a week's time while I worked things out with my insurance company. He came in on his day off to wrap up the sale. He's a great guy and salesperson, honest and sincere.

Kent Mueller

26 de jun. de 2011

We were shopping around for a used 2008 Dodge pickup with low mileage. We were interested in the vehicle we purchased after seeing it on a Sunday (the company was closed). A phonecall was placed on Monday and my husband spoke with Tricia Harrison, making arrangements to test drive the vehicle on Tuesday. From the moment he arrived at Susquehanne Dodge Tricia and staff were very pleasant, answering all questions and providing information regarding the vehicle. That same evening, Tricia drove the pickup to our home so I (wife) could test drive it. We were impressed with Tricia's flexibility with our schedules and with her knowledge of the vehicle. We purchased the vehicle the following Saturday and were given a tour of the dealership and introduced to the staff of the service department. Our experience with Susquehanna Dodge was great, we didn't feel pressured and will give Susquehanna Dodge our future business.

Marine_Ret

23 de jun. de 2011

At Susquehanna Dodge we were pleased to find such a knowledgeable, confident and personable salesperson. Tricia represents her product and dealership second to none. We shopped other dealerships to buy a 2011 Jeep Grand Cherokee Overland, and we could not be happier with the attention and service we received from Tricia. We would certainly recommend her to others interested in Chrysler vehicles.

sandyt66

15 de jun. de 2011

Susquehanna Dodge was very freindly and helpful with all our needs. A very possitive experience with buying our new car. We will definately recommend this dealership to our friends and family.

senvek

7 de jun. de 2011

I had a car which I had traded my previous Jeep in for 3 years ago. I loved my 2002 Wrangler and I can only say a moment of paranormal possession must have come across me to have traded it in at the time. I regretted the decision for all 3 of those years. Recently, it seemed every where I turned I saw another dark blue TJ Wrangler on the road like my old one begging me to buy another one. I knew I was upside down in the value to payoff amount, but I decided to forge ahead and take an outside chance that the Jeep gods were smiling on me. I started at the dealership I had purchased my last one at, and was met with a reception that could best be described as record low day in Nome, AK. I was turned away so fast I nearly sought a neurosurgeon for whiplash. Then, on an unusually hot day in May, I decided to check out Susquehanna Dodge, Jeep, Ram, Chrysler (Not necessarily in that order). Not only was I permitted to browse the lot without being mugged by salesmen, but I also was permitted to come in the salesfloor and mingle. The receptionist asked if I needed a drink and offered help with a salesmen/person. Pam was available and spent a great deal of time listening to my financial situation, what my needs and wants were and then said, "Let's see what will work". I was waiting for another icey "What? Are you kidding me?" as I had heard before, but she was actually willing to work with me. The manager and the finance team obviously had to move some numbers and I am sure they took a little hit on the profit margin with me, but they worked with me and with the very friendly and warm guidance of Pam, we were able to work something out. I got a Wrangler I love, and I could not be more pleased with the sales and attention that I got at Susquehanna DCJ. Pam was not pushy, she was open and upfront about the vehicle and did not try to sell me anything that didn't sell itself to me first. She was outstanding and I can tell you that anyone I know who is in the market for a Dodge, Chrysler or Jeep (though I will try to talk them into a Jeep anyway)I will send right there and have them ask for Pam. If Susquehanna DCJ is working on a "word of mouth" advertising angle, they found the right customer to please, because I will be more than happy to spread the word. Thank you so much Pam for your work with me, behind the scenes and even fielding my calls and text questions on your day off. No one I have ever worked with to buy a car in the past has ever come close to the work you put into our sale. Thank you and God bless you.

jmav

7 de jun. de 2011

My Sprinter had a tie rod end break late in the day. The parts department was closed, but Collin, from the service department, was willing to go back into the parts department and see if he could locate the part I needed. His willingness to go above and beyond enabled me to make it back home to Maryland the same evening. I am very appreciative of his level of service. Thank you Collin!

charles hess

6 de jun. de 2011

Tricia met us in the lot to see if we needed any help.We told her what we were looking for and that's all it took. They didn't have the color my wife wanted, we drove one they had there and before the day was over she had found the right one. She is GREAT, we got a few of her cards and are telling our friends that's who they need to see. This is the first Chrysler product I have ever owned.Just a great place to deal, Charlie Hess

aprilboring9

6 de jun. de 2011

Trisha is great, very down to earth. No pressure, not pushy, definitely a great place to purchase a vehicle. Trisha really worked with me on getting the proper financing.

Patsy Cochran

4 de jun. de 2011

We live in York but could not get a trade value worthy of our Impala-2008- low mileage. At this dealer and were pleased with the sales person who went to bat for us and gave us the deal we needed to buy. Pat Cochran

Cnbrat2

31 de may. de 2011

After finding out that Dodge was no longer accepting custom orders for 2011 vehicles, Cheyne went above and beyond to satisfy my very particular needs. Even through the obstacles (due to a challenging dealer exchange), he did everything to finally get me the perfect car. Cheyne Henry rocks!

blonrow

30 de may. de 2011

Working with Tricia was gerat i didnt think i was able to aford the charger and was going to look at a challenger but Tricia and her team helped me find the right finances to make the deal possabull. Everyone from the reseptionest to the other sales people were so friendly and helpfull.I dont think i coulf of had a better experience.

asover98

30 de may. de 2011

I have stopped in and looked at and test drove several vehicles. Each time I came I worked with Tricia, she was very patient with me as I searched for the perfect vehicle. When I finally found my perfect car she made it happen quickly and painlessly. As my needs change I will definately contact Tricia as she has sold my husband and I both of our vehicles and was wonderful to work with. Thank you Tricia for being the most patient and understanding salesperson I have ever had the pleasure of working with.

Miyariv

28 de may. de 2011

Awesome saleswoman , extremely friendly and curteous staff. Dealership itself well maintained , clean...great waiting area for children. Provides light refreshments for you if you have to wait. 10+ rating from me , would highly recommend Tricia Harrison and the dealership overall to any of my friends and family in search of a reliable vehicle.

JEWarntz

28 de may. de 2011

After having a very unsatisfactory experience at our local Apple dealer, we decided to look around for another vehicle/dealer than we every tried. My husband searched on-line for vehicles that would meet our needs and discovered the Jeep Compass. We first looked at Stetler Dodge but they had only two Compass on the lot and it was about twenty miles from our home to return for multiple visits. Then, we discovered Susquehanna Dodge in Wrightsville which is only about 8 miles from our home. We looked at vehicles on a Sunday when there would be no "pushy" salesmen around. Much to our surprise, there were multiple Compasses available and we decided to return later in the week. When we arrived, we checked in with the front desk. NO Pushy Salesman accosted us on the lot!!! We were assigned to a salesperson by the receptionist and immediately were greeted by Tricia Harrison. Talk about a match made in heaven! She was friendly, had similar life experiences, enjoyed our company and was willing to help us in any way that she could to make us comfortable and satisfied. She was SO competent that she completed our transaction within an hour and had our vehicle ready for delivery that afternoon. She made sure everything was perfect, even taking us to the service department and introducing the service manager so that we would be familiar with him and the procedures for receiving service at Susquehanna Dodge. Needless to say, this was the best car-buying experience we have ever had and that's saying something since my husband loves to buy new cars!

carhoov

24 de may. de 2011

Everyone at Susquehanna Dodge was very pleasant and helpful. We dropped in on a Saturday morning and another sales person worked with us until our salesman (Randy Rohrer) from a prior visit was available. Randy also tried several ways to get additional discounts for us. We looked at several other dealers and got appraisals for our trade in and Susquehanna beat them all. They also came in above NADA estimates.

DebbieK

8 de may. de 2011

Helped a friend shop for a Jeep and they did not have on the lot what she wanted but, they were able to have one built for her from the factory and she is very pleased with the deal she made and also with her trade in. I would recommend Pam DeRolf if I or another friend were in the market to purchase a vehicle.

3drhoads

8 de may. de 2011

This is the fourth Jeep Wrangler that i have purchased; each from a different dealership. This has definitely been my best experience, so far! i had already been using Suquehanna for service, and been very pleased with that department. Randy Rohrer is my all time favorite salesperson! We selected my Wrangler in late afternoon, and despite having to stay well past closing, we drove it home that night! No games, no pressure, just prompt friendly service.

jgahwa3815

3 de may. de 2011

I could not be happier with the service, knowledge and helpfulness my wife and I received from Cheyne Henry and from Damian Wissler.We have been quite pleased with our decision to purchase our new 2011 Chrysler Town & Country Limited from Cheyne Henry and Susquehanna Dodge Chrysler Jeep. Cheyne was very helpful in every regard, and he was and continues to be most generous with his time and attention to detail. We have never had a salesperson explain the many features of our vehicle as thoroughly as Cheyne did during and following delivery. He spent as much time as needed to show us how to use all the new electronics. His knowledge is remarkable. When it came to price, Damian Wissler was also very helpful and knowledgeable. Both have been warm and friendly, and we feel the purchase of our new car, although not one of our favorite activities, was a pleasant and stress free experience. Although our time with the service department has, as you would expect, been minimal, our brief history with the service department has been excellent. Nevin, Jeremy and Collin have answered any questions we have had, they have quickly and efficiently corrected some minor issues with the car, and they have done so in a friendly and helpful way.We are very pleased with our new van, and we would certainly highly recommend Cheyne and Susquehanna Dodge Chrysler Jeep to our friends.

les69

2 de may. de 2011

It was a pleasure to buy our second vehicle there.The staff is very accomodating and attentive to every need.Tricia answered all of our questions and I feel got us the best possible price.We love our new cars and look forward to doing business there again.

Bshort

2 de may. de 2011

I purchases my Overland based on the care, consideration and patience shown byTricia. She took the time to understand what I wanted in a Jeep & helped me select the best Options to suit my needs & personality. I would recommend her to all of my familyAnd friends. Nevin has been great with my initial service and takes the time to respond to my service needs.Finally, I would like to mention both Cindy and Ricki who always made Me feel welcome, when I would come in.

Lehman26

2 de may. de 2011

We went to Susquehanna Dodge Chrysler Jeep Ram. Looking to trade in my 2009 Ram on a Jeep SUV of some sort. We found out we loved the Liberty Renegade they had in stock. Tricia Harrison did everything she could in helping us get in the vehicle and get the most we could for our trade. She was never pushy, and gave us plenty of options including leasing. We ended up purchashing it a few days after initially going to look at it. I feel we got decent money for our trade, and we love the new renegade. Definitely look forward to working with Tricia and everyone at Susquehanna in the future. Thanks again everyone at Susquehanna DCJR. Ryan and Kayla!

tarndt1256

30 de abr. de 2011

Randy was very professional, he knew that we were shopping a Ford Explorer and the Dodge Durango. He was not pushy, but continued to call us weekly to check on our progress. Rick Bair explained all the options of leasing vs purchasing. At time of pick up Randy made sure to go over all the features of the Durango.

lsiber01

24 de abr. de 2011

Tricia Harrison and the entire staff of Susquehanna Dodge were very friendly and willing to accomodate me in my search for a new vehicle. Tricia responded in a timely manner to my e-mail inquiry about a specific vehicle that I was interested in on their web site. She was very accomodating about working with my schedule to arrange a test drive and to discuss the details of the new car. The service staff was very effecient and timely in correcting the one small issue that needed fixed after I picked up my new vehicle. All of the staff was considerate and helpful during the process of my buying a new car. I would definitely recommend this dealership to friends and family.

waspms1977

17 de abr. de 2011

Bought a used Chevy pickup - priced a good bit below Kelly Blue Book.Traded in a BMW convertible - received above Kelly Blue Book value.Entire dealership staff was friendly.Salesman Cheyne Henry was knowledgeable & efficient as well.A very 'no hassle' deal & surprisingly pleasant car shopping experience.Unusual & much appreciated.Highly recommended & will patronize again.

Dmpls0726

8 de abr. de 2011

Well what can we say about Susquehanna DCJ. First let's start about with the inital reason we chose to go to this dealership. We chose them because we were under the assumption that they were a small town dealership. We figured with a place like that we would receive the best treatment, places like that seem to value their customers more. We were undecided on whether or not to buy a Dodge Nitro or a Dodge Caliber. We decided we were going to go with the Nitro because it suited our needs better. Our salesman was Randy Rohrer, and he was wonderful. Randy is not your typical pressuring salesperson. He was very informative about the vehicle we chose. He had a personality, which is a hard to come by quality in salespeople today. Randy made the process of choosing the right vehicle so much easier. Randy was very friendly and we would recommend anyone looking to purchase a new vehicle to check him out a SDCJ. Truth be told everyone that we encountered at SDCJ was very nice and professional. In the event we were to buy a new vehicle, I know we would go back to SDCJ. If your in the market for a new car don't just take our word for it stop in and vist Randy at Susquehanna DCJ. Oh and by the way, dont forget to ask him about the " NEW CAR DANCE"-S&A

jeep01

15 de mar. de 2011

Sales - I visited Susquehanna Dodge Chrysler Jeep on two occasions to test drive a 2001 Jeep Wrangler. Both times I met with Ms. Pam DeRolf. Pam was friendly and very helpful. After the first visit I had a few questions which I submitted via email. Pam responded within 24 hours with the answers.I decided on my second visit to make an offer. I also had a trade. After minimal and painless negotiations we arrived at great price for me. Also, part of the deal was to replace a broken cable that operates the flip up front seat.Service - I was able to make an appointment convenient to me to repair the seat. After I got home I discovered that one of the front speakers wasn't working. This was handled without question by the service department along with the seat cable. During my service visit I met Mr. Nevin Musser who was also very friendly and took care of everything.

Paulette Smith

10 de mar. de 2011

When we first met Cheyne I wasn't sure of his youth and experience. However, it was us who were presenting him with a new experience. We were trading a leased 2008 Dodge Caravan for a new 2011 Dodge Caravan. First, the 2011 Caravans were just arriving, and there was little known about them. And then here we were with a lease situation.Cheyne was very willing to seek help from Damian regarding the leasing situation. He used this as an opportunity to listen and learn. He was very professional in handling this. Also we found that Damian was very helpful if we had questions on Tuesdays when Cheyne was off. In fact, Damian ordered the van for us (when he should have been on vacation) while Cheyne was taking our credit app.When our new van arrived Cheyne handled the paperwork very professionally. We did need some additional help from Damian regarding the leasing questions but Cheyne was still learning. When it came time for Cheyne to show us the features of our new van, he was the BEST SALESMAN ever. He was so knowledgable, thorough and patient. He repeatedly offered to help us if we had any questions after we drove the van off the lot.I would not hesitate to recommend Susquehanna D C J and Cheyne Henry. In fact, I hope we can work with him again in 3 years when this lease expires.Paulette Smith

Steven Harrold

6 de mar. de 2011

I visited SUSQ dodge on a friday afternoon they had the exact truck I was looking for in stock. Cheyne and I went for a test drive came back and made a deal. Cheyne and everyone I spoke with at the dealership were very friendly and helpfull. Not the way a visit to other dealerships may always go. He said the truck would be ready for pick up on monday and it was . The truck looked great , spotlessly clean inside and out. Cheyne spent as much time as needed going over the many features on the new dodge. In all it was a great experiance. I highly recommend SUSQ. dodge to all. I will return there for all my service and future purchases. Thank you Cheyne and Susq. dodge. A very very happy customer.Steven Harrold

Dsl1717

4 de mar. de 2011

When I purchased a new Jeep at Susquehanna recently, it seemed there was nothing the salespeople wouldn't do for me.... it was a refreshing experience. They went ver and above what I have come to expect from a car buying experience. It was a true pleasure dealing with them.... and I will again.

Dodgersdad

3 de mar. de 2011

A smaller country dealership, my experience with SUSQ Dodge was a very good day, for both my 2010 Nitro & my 2011 Ram. The sales lady who helped me purchase my Nitro was the reason I searched for her when I bought my Ram. Pam is an excellent sales professional. She answered all my questions and offered me an adequate trade in value for my Jeep. Any service question, she deferred me to the service manager, Nevin, who was also very knowledgable and professional. The fact that this dealership is quality over quantity, is the main reason I went there first. I did not need to go to any other dealer after talking with these folks. I would recommend this dealership to my friends and family. :)

dviergutz

3 de mar. de 2011

Great experience! Friendly "no push" sales service and a strong customer loyalty appreciation. The vehicle choice is widely diversified so they can offer a variety of options to fit each customer's needs. They also have an expansive used car inventory.

Diamond2295

2 de mar. de 2011

This was our first experience buying a car from this dealership. Based on our very positive experience,we will definitely be returning. Everyone was very friendly and helpful. We were able to purchase exactly the car and it was easy! Thank you!Sue and Jennae

TomGlanda

30 de dic. de 2010

From the very moment when we walked into the service area, my wife, Judy, and I were treated as one would treat a loving family member. Aside from that most wonderful, and unexpected, experience, we immensley enjoyed the comfort areas provided by Susquehanna Dodge for their service center's customers. We are new to the York, PA. area, having relocated from Goodyear, AZ. Although we had a very good dealer, Larry Miller Dodge,to take care of our truck's needs, we were more than aprehensive prior to visiting Susquehanna Dodge. To state that we are pleased with our new dealer relationship would be a mild statement.It was truly a pleasure to meet Jeremy. We look forward to a long and lasting relationship with Susquehanna Dodge. Additionally, you can trust that we will certainly recommend Susquehanna Dodge to others whom we may come in contact.

serfasg1

21 de dic. de 2010

I have a 2008 Jeep Grand Cherokee which I bought new from a dealership that was closed down by Chrysler. I only had 17,000 miles on the car and my check engine light came on. I called my former dealer and they recommended I contact a Jeep dealer because it would be warranty work. Since it was the week before Christmas I thought it would be difficult to get my car looked at. There are 2 dealers in the York PA area. I called the first dealership and the lady that answered seemed to be overwhelmed and almost rude stating that there is no way she could get my car in even if I waited for it she didn't know how long I would wait. So I called Susquehanna. I knew as soon as the phone was answered that this was going to be a good experience. The service advisor took my name, address and phone number and asured me that they could help. In fact he got me in the next day a 1:00pm. I arrived early, and was greated professionally, I was offered coffee and shown a choice of waiting areas. While I waited for the repairs they kept me informed of what they found (sensor failure) and what they are doing to fix it. When the job was completed I was once again treated professionally and thanked for my business. I told them they earned a new customer! The dealership is clean and is run like a customer would want.I highly recommend this dealership for service.

Steve2921

8 de dic. de 2010

I've dealt with another "local" Chrysler/Dodge/Jeep dealership in York and there is just no comparison to Susquehanna Dodge. Everyone my wife and I dealt with was absolutely wonderful. They explained everything well and the car was ready in a timely manner and under quote. We absolutely recommend Susquehanna Dodge's Service Department.

awaldon

17 de nov. de 2010

When I first came to Susquehanna Dodge, I did not know what vehicle I wanted. I test drove a vehicle that was suggested to me by the sales representative, however was still unsure what vehicle I wanted to pursue. Tricia gave me some information to look at, and we corresponded by email over the next few days. When I returned, I had the opportunity to drive two other vehicles one of which I chose to pursue. Tricia and I sat down and went over what the payments would be, however I wanted to take the offer home and think about it; there was no sales pressure on me to make a decision that day. I went home and worked out a price that would fit my budget and returned to the dealership. I told Tricia the payment that I wanted to pay a month, and she made it work for me. This is the second car I have purchased from Susquehanna, and I will return when the need arises for me to buy another. I recommend this dealership and Tricia to anyone who may be interested in a Dodge, Jeep, or Chrysler vehicle.

lawman454

6 de nov. de 2010

I was looking for a used vehicle and stopped at Susquehanna Dodge. I was greeted by Pam Derolf. I explained to Pam concerning my credit and wanted to purchase a used vehicle. Pam advised me that they had a program called Auto Traxx which specialized in financing people with not so good credit. Pam was very understanding and knowledgeable. Pam was able to put my wife and I in a 2008 Chrysler Sebring with a decent payment. Pam was fantastic to work with and she devoted a lot of time into this sale. The other employees of the dealership were also very polite and kind while we were there. I would highly recommend this dealership and Pam Derolf for anyone in search of a vehicle.

Gonavy629

6 de nov. de 2010

We are relatively new to the area and searched for information about a dealership we can trust and had great customer service. We chose Susquehanna Dodge, Chrysler, Jeep to service my RAM truck and was extremely pleased with the Service Department. So when we decided to trade the truck in we thought we would give Susquehanna a try for our next purchase and it exceeded our expectations in every way. Cheyne was incredibly helpful, friendly and responsive. He was extremely knowledgable about our Jeep Overland we purchased. We have NEVER had any salesperson show us the functionality of our vehicle during delivery but Cheyne spent as much time as needed to show us how to use all the technology! We are a military family and move quite a bit and have purchased cars all over the United States and can honestly say, this was the best experience we have ever had purchasing a car! We will recommend Cheyne and Susquehanna to anyone who asks for a recommendation of a great place to buy a car. Please keep up the great work!

ckleiss1

16 de oct. de 2010

I called the dealership and spoke with tricia. I came to the dealership and test drove the that evening. Tricia had stayed late to meet me. I came a few days later to look at it and the dealership had just closed, but they stayed after closing. When I came in a week later to pick the vehicle up, all the paperwork was ready and I was out the door in less than 30 minutes.

Molly Miller

14 de oct. de 2010

Both Cheyne and Rick exceeded my expectations for a car buying experience. I did not expect to sign ANY papers the night of my test drive and I did. It was definitely a sweet deal. Both gentlemen made me feel very comfortable and I will HIGHLY recommend anyone that is searching for a new or used vehicle to Susquehanna Dodge. Thank you both for making my experience a great one!

Chas77

1 de oct. de 2010

Cheyne was very honest, open about everything he knew about the car. If he didn't know, he promptly found out the answer for me. When I had an issue getting financed on my own, Cheyne and Damian were willing to work with me and make the deal happen. When I was signing the necessary paperwork, everything was explained in full detail. No punches were pulled.

evokatana

16 de sep. de 2010

I was very happy with the dollar amount provided to me for my trade in, and happy with the final price on my used Dodge Ram truck. I had stopped in to the dealership and had a few phone calls until we reached an agreement. I am very satisfied with the final outcome. Love the truck. The Dodge Ram I traded in was a dually and didn't need that type of truck anylonger and the 1500 met my needs.

csidoti

16 de sep. de 2010

Pam and the other associates at Susquehanna are SO nice. It felt like we belonged there. Pam let us test drive multiple vehicles to find out which on was right for our family and was very knowledgeable of the Jeep line. Ownership of my New Jeep is wonderful and I am so happy to have purchased it through this dealership!

toy4lin

13 de sep. de 2010

Tricia was a good person to deal with . Tricia show us how all the gadgets worded, tricia showed us what all the power button's worked, how the rear seat's folded down. Tricia showed and explained how the DVD player's worked. Tricia was a real pleasure to work with.

Kokokc

10 de sep. de 2010

Tricia was the best salesperson we have ever encountered. She made our experience of buying a new car very pleasurable. We will definitely recommend her to family and friends. We purchased several cars over the years at this dealer and the experience has always been good. This time it was even better you don't find a sales person this good very oftain

RAYSDENTSHOP

7 de sep. de 2010

Thank you susquehanna dodge chrysler jeep.. Pam did a great job finding us a truckgot everything i ask for and more. Transaction went very smoothly, Pam DeRolf was informative and very friendly. I'm so happy with my NEW Ram 1500 slt, thank you so much Pam will recommend you too all my friends and Family.. SINCERELY, RAY'S DENT SHOP RAY CRUZ

dffackler

5 de sep. de 2010

We were in the market for a 2011 Jeep Grand Cherokee Limited.....trading a 2005 JeepGrand Cherokee Limited. We were greeted by Tricia and given a "tour" of the new Jeep and the many new features. She was very knowledgeable of the vehicle and was helpful in making our selection. We have had a relationship with the Wissler family for many years, purchasing six prior vehicles. We recommend this dealership and staff.

Chad Rickabaugh

30 de ago. de 2010

The dealership employees were very friendly and knowledgable. They had everything I had wanted prepared done by the time I got there. Tricia was very nice and expressed my concerns and issues with sales manager who very professionally addressed them. they compensated it in the price and worked with me on the warranty. The car was used and after overlooking the nooks and crannies at first, Now I notice they could have cleaned it up alot better. Would of also appreciated a full tank of gas. Just expected that most dealerships do this, and should have asked. Overall it was the most comfortable dealership I went to after a long couple days of shopping. Everything was done within hearing distance and agreed to a fair deal in a timely fashion. I would have no problem going back here for my next car and plan to take advantage of the free oil changes.

2008 Corvette

24 de ago. de 2010

Tricia Harrison did a fantastic job! She was able to research the history of the vehicle I was purchasing and answer my questions. She communicated very well and returned my calls in a timely manner. I highly recommend her as a sales agent.

stephaniewilliams

13 de ago. de 2010

We had a great experience at Susquehanna Dodge. We were looking for a used Dodge Durango and found a great one in excellent condition with a great price. Tricia Harrison was our sales person and she was excellent. She is very knowledgeable and friendly and she really goes the extra mile with her customer service. We will most definitely go back when we are in the market for another car and we will be looking for Tricia!

maryc32

9 de ago. de 2010

I am very happy with the courteous treatment I received at Susquehanna Dodge. Pam was very easy to work with and made this process smooth as well as quick. Pam worked with my schedule and we were able to work out a deal via e-mail and fax. I appreciated her flexibility as my schedule is as hectic as the next person. I recommend anyone shopping for a Dodge/Jeep to only consider Susquehanna Dodge.

skinz

13 de jul. de 2010

Tricia worked hard to get us approved and she informed me every step of the way! She was wonderful! We will definitely be back to work with her in the future! Tricia is fun, sweet and caring. She made a point to make sure we could afford this Jeep and even gave me tips on how to ensure better credit in the future She was more than just a sales lady. She is the complete package!

sskennonto

9 de jul. de 2010

What a great experience dealing with Tricia. She made me feel very comfortable and made my purchase very easy. The dealership assisted in getting me the financing that was in my best interest. Everyone I came into contact with was friendly and helpful. I would certainly recommend this dealership to anyone looking for a vehicle. Ask for Tricia and she will help you get your "dream" car.

stevei

30 de jun. de 2010

I have dealt with many dealerships, this dealership is one of the best I dealt with. They were exactly what I would look for in a dealership. You really feel that you want to buy a vehicle from them. Tricia was great to work with, friendly, fun, knowledgable and never pushy. They went above and beyond to deliver my truck on time. I thank them for a very pleasant

kendra723

30 de jun. de 2010

great car buying experience. excellent price...tricia was kind, professional, very personable. she answered all my questions and took care of everything. all the staff were helpful. my van is lovely and i really enjoy the ride. i cant wait to take advantage of the free oil changes!

drberge

30 de jun. de 2010

I do not live in PA.; therefore I wanted to make only one trip to the dealership to buy the car. Tricia did a great job of representing the vehicle since I bought it sight unseen. It was a little more work to complete the sale since I was from out of state, but I do not believe that was not the dealer fault, it was Md. vs. PA. Overall everything went just fine and I am enjoying my new car.

Michael Catalano

23 de jun. de 2010

My new car buying experience was very good at Susquehanna Dodge Crysler Jeep Ram. Sales represenative was very friendly and not pushy in any way. The dealership was very efficient in prepaaring paperwork, working up the numbers and preparing the car for delivery.

ringme13

14 de jun. de 2010

What a good experience dealing with Pam. She made me feel very comfortable and at ease when looking for a new truck. She was not at all a "pushy" salesperson, but did take the time to show me what was available in the type truck I was looking to buy. Made my purchase easy and timely. She made me feel like she was interested in me personally and wanted to see I got exactly what I wanted.Everyone I met at the dealership was friendly and helpful. Willing to answer any questions I had. I would certainly recommed them to anyone looking for a vehicle.Linda Bell

sliddic2

8 de jun. de 2010

If you are considering a Chrysler product do not hesitate to visit Susquehanna. I found the exact car I wanted on the internet...good price, low mileage, two years old or newer). Wrightsville isn't exactly on my radar for car buying since I'm in Hershey and have always purchased my cars w/in 10 miles of my home. HOWEVER, wherever you are it is well worth the drive to Wrightsville! I got a very good price, exactly the amount I had in mind for my trade in, they called my insurance agent w/all of the information to change my policy, and Pam even followed up a few days later w/a courtesy call! I can't say enough nice things about these people, but my space is limited. Do yourself a favor and go!!

TGRUndergroundInc

1 de jun. de 2010

I run a small construction company and need my trucks to be on the road everyday and when my 2005 Dodge started having transmission problems I took it over and Collin was so nice he got my truck in the next morning.There mechanic ran it through all the tests and found out that 2ed gear was gone, Collin got on the phone with me and clearly went over all my options and costs then was able to find the only transmission in the state and have it put in within 24 hrs, so I could get my truck back up and running. I also had Larry Roach in commercial sales look at my truck and try to find a new truck to replace my existing one but even though he was able to find one and get all my financing set up instead of pushing me into a new one he helped me think clear and just repair mine. I think in this tough economy its nice that when you take your vehicle to a garage that they give you options and costs up front so that you can make a smart choice and not be blindsided when you go to pick it up. I will without a doubt take all my trucks to Susquehanna Dodge and when I go to get another I will buy from them.Thomas RadawiecPresident TGR Underground Inc.

triton741

26 de may. de 2010

My wife and I were very pleased with the sales staff at the dealership. Purchasing my pickup has been one of my better experiences in car shopping. All of my questions were answered by Tricia and if she didn't know the answer she would find out for me, will consider them for our next auto purchase and would recomend.

swaldon

22 de may. de 2010

We wnet looking for a used truck and they showed us the ones we wished. THey worked up pricing on more than one and gave us attenion on each deal. Very good salesmanship. Their use of emails and web site gave us the infroamtion we needed when lookinh for a truck before goin going to the dealership.We'll be back!

Rotzie

20 de may. de 2010

The model/style of truck we were looking for was not in the dealers stock. Pam called and offered to show us a similar model that was close to what we wanted. Our scheduled appointment was a few days away; when we showed up, the model we were looking for was parked out front. It had come into the dealership late the night before, Pam had the service department work on this truck to have it prepared and ready for the road in time for our appointment. We bought it on the spot! Pam went out of her way to fulfill our needs. Everyone we spoke to and dealt with at the dealership were very friendly and professional.

dyysmv8

19 de may. de 2010

Sales process was the best I have had purchasing a vehicle. I have purchased over 20 vehicles and Tricia made this very easy. I would recommend her and your dealership.I will definatly be back when I am ready to buy another vehicle. The only negative I can come up with is your location is too far for minor repairs

Jenbeachgirlwilson

14 de may. de 2010

I really left the dealership feeling good about my purchase. Tricia answered any question I had, and if she didn't know the answer she didn't pretend she did, she simply found the answer in a timely fashion. I felt no pressure to purchase and I will be telling everyone I know about my experience. The dealership was friendly, clean, and welcoming. I plan on buying another vehicle in the future, and will look forward to working with Tricia Harrison again.

mfg209

9 de may. de 2010

Pam was awesome! This was my first car buying experience and she helped me through the process and took the time to explain everything to me. The dealership was laid-back, comfortable, and put me at ease. Their price was so great up-front we didn't have to haggle at all. Thank you Susquehanna!

leeway-57032

9 de may. de 2010

Susquehanna Dodge was great! After almost 4 months to figure out what exactly I wanted, test-driving and shopping at Chevy, Jeep, and Ford dealerships, I knew exactly what I wanted when my wife and I drive into Susquehanna Dodge, Chrysler, Jeep. The dealership was clean, comfortable and seemed to be very well run. Once Tricia Harrison, our salesperson, understood that we were looking for something very specific, she did not play any games and helped us get a great price. We were politely offered other things (extended warranties, some extras) but not pressured (which we appreciated very much) and we were driving away with our Patriot in about an hour. Tricia and other members of the staff also happily and helpfully answered other, post-sale questions in the days following my purchase. I would definitely recommend this dealership for others.

TheSchrecks

8 de may. de 2010

Tricia Harrison made my husband and myself's car buying expereince a great one! She was just like visiting an old friend and she worked with us and made it easy and smooth. She helped work on the price of the car and made sure we were completely happy! I am already suggesting my friends and family go there for their own new/used car purchases in the future! I know if I need a new/used car in the future Susquehanna Dodge, Chrysler, Jeep will be my first stop! The Schrecks

rgodfrey

7 de may. de 2010

After a not so good service experience at another local Dodge Chrysler Jeep dealership, I decided to take my wife's Sebring to Susquehanna for service. While waiting on the vehicle, I decided to browse for a replacement for my 95 Wrangler. Pam was very helpful throughout the process. Thanks to Pam, I am now the proud owner of a 2010 Liberty Limited!

PamLong51

5 de may. de 2010

Absolutely no pressure. After an experience at York Volkswagen where the salesman was not going to let me leave unless I bought a car, if was very pleasant to deal with Pam who was more than willing to help me find exactly what I wanted, but did not pressure me during the month it took me to decide. When I picked up the car all the paperwork was ready and took no time to finish. Pam gave a very detailed overview of all the bells and whistles on the car. Then one of the other salesmen, who also has a Sebring convertible, came out to give me some pointers on the convertible top. I had a follow-up call from Pam a couple of days after I took possession of the car to make sure everything was going well. It was such a pleasant experience all around. There is not a negative thing I could say about the whole experience.

eds3007

28 de abr. de 2010

I was amazed at how great the customer service was from our sales person(Pam DeRolf)and the whole dealership.She was very knowledgeable of the Jeep and was willing to come in on her day off to finish the deal.I will recommend Susquehanna C,J,D to anyone looking to purchase a vehicle from them

Lms1970

26 de abr. de 2010

My sales person and finance department were wonderful. I have purchased many new cars over the years, Susquehanna dodge was by far the best dealership I have been to and purchaed a vehicle from. I would refer everyone I know to my sales person ( Pam DeRolf) she was friendly and very helpful. Im loving my new Avenger. Thanks to everyone at Susquehanna D C J.