Darryl S

25 de jun. de 2015

My very decision to purchase a new car from Team Superstores Vallejo is because of the friendly/caring/knowledgable service. I placed a call to set up an appointment, I was greeted and directed to service and the nice lady was very accommodating to my strange work schedule...in a few days I arrived and within a few minutes, I was greeted by Stan Renz (a good man) and he promptly took all auto info and I waited in their comfy waiting room...I dosed off (yep) that comfy...in about an hour I was all done. 27 point inspection/rotated tires (it was my warranty service). I even got my car back cleaner than I brought it! (who does that?-thx detail guy). That's why I am happy I am a customer of Team Superstores Vallejo. I only have one car and times are really hard financially, but I feel I am in good hands when getting my car serviced by them. Kudos to the Owner and General Manager for hiring a good staff. Would I recommend this dealership to my friends and family? (Already did), yes they bought cars there too.

~April Christian~

30 de may. de 2015

I LOVE this dealership. I have always had a bunch of "FUN" with your staff but most of all always treated like a queen, with the utmost respect and everyone seems to bend over backwards to help me any way they can......I am always buying cars every 2-3 years and HATE the experience. It is always an emotional roller coaster and I hate it. Never have I had a good experience until TEAM. I always look forward to coming to your dealership whether its for buying or servicing my car. Heck your coffee and refreshments are so good I might just stop by for that and to say HI to Rocco, Ricky or Dale in sales or Gavin and Danny in service! LOVE these guys!!! Love TEAM!! LOVE the TEAM!! ~April Christian~

LilB

7 de may. de 2015

The lady that helped me offered a complimentary carwash, greatly appreciated

Veronica Gandy

16 de abr. de 2015

It was a excellent buying experience. Great customer service from every department.

Steve

6 de abr. de 2015

I recently bought a truck from Team Superstores in Vallejo Ca. The experience was outstanding. My sales representative Marvin Jones provided a relaxed pressure free environment. He was extremely knowledgeable about the vehicles and he also took the time to get to know me and exactly what it was I was looking for. The entire staff was courteous and efficient. Marvin even got out and helped wash the vehicle to help expedite the process and minimize my wait. Great buying experience, I recommend Team Vallejo to anyone looking to buy a car. This is our second vehicle purchased from Team and we have also had a great experience with their servicing dept.

MalibuMetalHead

27 de mar. de 2015

Dealership has honored free routine maintenance for the first 24,000 miles. Service staff are friendly and efficient.

Familygal

13 de mar. de 2015

I went to help my sister look for a car. Janica was very nice and had everything ready to show us. We were able to get in a car and at a gray interest rate.

Pam from Napa Valley

11 de mar. de 2015

Red Reddy at Team in Vallejo has helped us with several cars now. He is always straight forward which we appreciate. He is patient and professional. Everyone at Team is very nice and welcoming.

Mike H.

11 de feb. de 2015

From the moment that I called Team Super Stores as I broke down on the freeway, to the time that I picked up my vehicle...my experience was top notch! I just moved from San Diego and don't really know the area and particularly this dealership, so I was a bit frustrated about my Cruze breaking down when I arrived with the tow truck late in the evening after service hours. I was immediately greeted warmly by a very kind and concerned Rae Whitener. She gave me some coffee, answered all of my questions, and took care of my needs as best she could. Stan Renz picked it up from there the next morning and was my service adviser throughout the entire process. He was very friendly and professional and painstakingly ensured that every detail was taken care ofthat I received all necessary warranty repairs and service, properly and in the timeliest manner possible. Paradise Chevrolet & Cadillac in Temecula has been my dealership for years; they have set the bar extremely high regarding every aspect of service. I'm happy to say that I have found another dealership that cares for their customers the same way, one that provides the same high level of Five-Star quality service and courtesy. Thank you Rae, Stan, Lorraine (Hertz), and the rest of Team Super Stores Chevrolet for your outstanding commitment to excellence!! You have made me a Team believer.

mtiapula

11 de feb. de 2015

I had a wonderful experience from the beginning to the end. Every aspect of my purchase was delightful. Alaric (Alex) made the experience enjoyable and memorable. His work ethic was nothing short of wonderful. He informed me of all choices I had, and worked with me through the entire process and explained everything to me in such a simple way that I felt comfortable and respected. (Most men think woman know nothing about vehicles) Team Superstore Vallejo is staffed with a huge group of kind, polite and respectful people. Everyone from every department was courteous and welcoming. I will definitely be sending all family and friends to Team Superstores Vallejo to purchase their next vehicles. I am so happy that I went to them for my new car, and I honestly think that anyone that goes there will experience the same treatment I received, and they will also leave there feeling like part of the family.

Robin_XLR

7 de ene. de 2015

Routine oil change but had some questions about the door mechanism on my XLR. Part is on order and I feel confident that this will fix the problem. Oil change successful, as per usual :-)

RonG

30 de dic. de 2014

Rocco took good care of me at this dealership came and picked me up in Rio Vista and drove me to the dealership showed me around and sold me the car I wanted at a reasonable price. The car was spotless when I drove home.it

Okarin

5 de dic. de 2014

Very professional and pleasant staff. Very satisfied with their service and eagerness to please their customers.

PJMMetalhead

27 de nov. de 2014

I bought my 2014 Chevy Malibu here in February 2014. Brake system recall and complimentary oil change and courtesy check for first 24,000 miles. Repairs on Nov 25, 2014 were carried out in a reasonable amount of time so I was able to wait, but local shuttle service also available. Also appreciated visit from Red, who sold me the car, and who this time helped me sync my new cell phone to the vehicle's Bluetooth system.

Ruben viveros 49ers nation

22 de nov. de 2014

easy to buy in this dealership and friendly all the staff

karen chiappone

31 de oct. de 2014

They were knowledgeable, helpful and not pushy. Very easy experience!!

Raider

18 de oct. de 2014

Friendly staff and excellent waiting area during service visit. First time visit.

GP

5 de sep. de 2014

They were very friendly and the salesmen did not put any pressure on us

Loyal Customer

30 de ago. de 2014

The dealership notified me earlier in the year that my vehicle was not one of the recalled vehicles that was having ignition switch problems. But because of an abundance of caution they would replace mine. They would order the switch and contact me for an appointment to have the part installed. True to their promise they called, set up an appointment at my convenience and changed the switch. While the vehicle was at the dealership they performed a multi point inspection (which they do whenever I take it in for service), washed the exterior and vacuumed the interior. It was the most convenient recall I have ever experienced.

Alice

17 de jul. de 2014

Initially intimidated by the size of your facility, the moment I walked through the door I felt welcomed. Greeted by Ken Sarna who convinced me I was genuinely important to him...and successfully got me into MY car. To add all contact with staff was friendly, pleasant, professional and excellent in every way. You now have a satisfied customer and new Team Superstore family member. Thank you

Walter

8 de jul. de 2014

They explained what would be done, when there was a delay in ordering a part I was called early in the day and informed. The car was then ready when promised.

Eric

7 de jul. de 2014

Awesome that you guys have shuttle service. Although we live 40 min away in san bruno, i most likely will come back and have our car serviced here. The other chevy dealer that i went to didn't display any hospitality.

Cleola

4 de jul. de 2014

As usual it was excellent service. Everyone was very friendly and thoughtful. I was (am) very pleased with my experience at TEAM SUPERSTORES.

Barbra

2 de jul. de 2014

Leon was AMAZING! I've dealt with him twice already, and he's always taken great care of me and my car! I hope to deal with him for all my service appointments!

Ryan

2 de jul. de 2014

I worked with Red Reddy and the process was very smooth from beginning to end. Love the new Volt...it will save me a ton of gas money and commuting time!

Jon

1 de jul. de 2014

I would have been a lot happier if my clutch problem had been fixed the first time I took several hours off of work to deliver it to you. Instead, I had to make a second trip, and then because I was out of town I had to let one of your people drive the car almost 50 miles to deliver it to my office, which I really really did not want to allow. I don't think your service department is up to dealing with a manual transmission car with over 550 HP. Too bad.

Tiffany

26 de jun. de 2014

I brought my car in on Friday June 20 because my check engine light was on and my fan was really loud. I was helped by Leon he wasn't sure if he would able to look at it because they were very busy. I called the shop that evening and I spoke to Leon and was told they were able to look at my car and they found the problem. Leon made it possible for me to get a loaner car and my car was ready to pick up on Tuesday. Leon was very helpful and so was the rest of the staff at Team ChevroletThanks

Welshdragon

25 de jun. de 2014

Took my Chevy truck which was having problems to this dealer , it was my first visit to this dealership. The first thing that i noticed was that they had 3 customer service reps helping people and getting the vehicles processed very fast. As fast as they got all your details i noticed mechanics coming through the area picking up keys and whisking them off to the bays. The service manager told me 3 - 4 hours for my job, but to my delight they had the problem fixed and i was back on the road in just over 2hours!. To sum up ; very friendly , helpful staff, efficient . i could not be more pleased. A++++++ to all the staff.

Eva

24 de jun. de 2014

having had a difficult time with some major car issues, I was given priority service without feeling the pressure of having to take a lot of time and frustration - thank you team Chevrolet for your service

Eldon

22 de jun. de 2014

Very professional service. Dealership is the cleanest and best maintained facility I have seen in my 47 years of purchasing vehicles. Everyone at the dealership tries their very best to be friendly, and treat the customers # 1

Jullianna

21 de jun. de 2014

Very professional and polite. I was there when they opened first thing that morning but walked away to think about it and then returned with my husband to look at the vehicle again. I'm sure everyone was ready to close down and go home being it was after 8pm on a Friday but they worked past closing to get me in my new Spark that evening. They even agreed to wash and detail my older car so I could drive it up to Lake Tahoe the next morning all clean and shiny to gift to my son.

Sean

20 de jun. de 2014

My car salesmen Marvin Jones was the most helpful, understanding, and considerate people I have ever met. He made my mom and I felt very comfortable with him. I was also glad to see the kids space for my siblings, the complimentary snacks and waters, as well as the comfortable atmosphere.

Gary

20 de jun. de 2014

Although the problem with my infotainment system was not completely resolved, Dan Keen was very helpful. Once I ascertain that my Ipod is not the culprit, we will have to revisit this issue.

Paul

19 de jun. de 2014

I received great communication and service from the three individuals who helped me purchase my new vehicle. From the sales aspect, to finance, to management, I felt that everyone was very accommodating and helpful. Thank you!

Todd

19 de jun. de 2014

It was, by far, the best car buying experience we've ever had. We loved that we had to go inside the building to find the salesperson rather than having them practically beating in our windows to get at us. Nothing seemed forced, but instead was so relaxed. The owner had us in his office and was amazingly tolerant of our toddler who wasn't prepared for us to buy a car right then. We were comfortable throughout the entire transaction and left without the usual buyer's remorse. We believe it was because of the great customer service we received on all levels.

Anthony

12 de jun. de 2014

I was worried our vehicle may have an electrical problem but the staff was able to evaluate and tell us what happened at no charge. Made our weekend! Thank you!

The Irish Rose

12 de jun. de 2014

Rocco was the best!! He made the process seamless and painless. He listened to us and made sure we understood everything. We did our homework and went to other dealers that did not have 1/2 the customer service as the TEAM staff. Rocco could give they other dealerships lessons on TRUE customer service. My mother in law went with us to pick up the car and she had just purchased a new car a few months earlier (different dealership, she was in awe as to the service we received.) We are all now TEAM converts

Ralph

11 de jun. de 2014

The service department once again outperformed themselves. I had a seatbelt issue which I thought was minor, however after they advised me that it was unsafe and they would not release my car until it was prepared. I had no idea it was that serious as I had been living with the inconvience of having difficulty both in buckling and unbuckling my seat belt.

Peggy

9 de jun. de 2014

The mechanic (technician) did a great job as did Gavin explaining problems. I had a 15% off coupon, good for parts, labor and TAX...send to me by Cadillac and somehow, I never seem to get the full deduction of a coupon. Why not? Unbelievable, and I did not call back for Gavin, too hard to reach him sometimes. HOPE YOU GET THIS!!!!

Jon

7 de jun. de 2014

Gavin was simply outstanding! He made sure we had everything we needed. His costumer service should be the standard for all to follow.

Jason

7 de jun. de 2014

Since day 1, I have been very impressed by every member at the dealership that I have crossed paths with.Would definitely buy another vehicle there again.Only comment:When my vehicle is in for service I know that I have the option for a car wash while I'm there.So when the car wash offer is brought up,please let me answer yes or no or please don't ask at all.I don't care for someone to ask ,do you want the truck washed today? and before I can answer ,they say probably no on the wash truck is already clean and off to the next question,Though I appreciate the comment,my truck was actually dirty(Yes my problem)

John

6 de jun. de 2014

I could have my vehicle repaired anywhere. I choose your dealership due to the superior level of customer service provided by your service advisors.

John

5 de jun. de 2014

Only thing that I have a gripe about is the fact that you never call me when vehicle is ready, and you keep the vehicle all day As this is a working van It means that I loose a whole days work this is not good

David

5 de jun. de 2014

We are very pleased with our experience at your dealership. We were treated with the utmost respect. And we are extremely happy with our new SRX.

Debra

5 de jun. de 2014

The gentlemen name Red was a great person, he does knows the Cadillac, everything I have ask him he just answer it right away. The team did help me out to get a the lowest possible interest rate. Thanks Team Chevrolet

Junique

2 de jun. de 2014

It was great. Just when we thought we had the best deal, Team Chevrolet surprised us with an even better one! And I love our new Camaro!

Eugene

2 de jun. de 2014

Excellent purchasing experience. Sales team and owner made a huge difference in selecting the car, handling the test drive and completing the purchase paperwork. The whole process was easy, comfortable and exciting.Thank you Team!

Benita

28 de may. de 2014

I do feel that the customer service is great. Very willing to see if you need anything or if your being helped. Lounge could use comfortable seats

Adrian

24 de may. de 2014

The repair took 5 days, part did not arrive as promised. Next, mechanic called in sick, job finally completed Mon 6pm. I was given a free loaner for the 5 days, thanks for that. My main complaint is, the Charge of $150. to read the code from the computer. I had gone to an independent shop in Napa, they read the code and told me what was wrong in less than 5 minutes, no charge, but they couldn't get the part. Why did it cost $150. (an hour's labor charge) to read the code and tell me the problem? When the van was fixed with new part, ($1009.00), labor brought the final total up to $1580.00 which included the $150 for the code read. Adrian Peet, long time customer both of the repair dept and new car purchase dept.

Barbara

24 de may. de 2014

They were the most helpful and nice people. I got the truck I wanted, They made it possible for me to get my truck. Thank you all.

Isagani

23 de may. de 2014

We always have an amazing expierence and Team Superstorrs. Our dealer Ken Sarna is an awesome ccar salesman and his customer service is off the charts.

Archie

23 de may. de 2014

Marvin Jones is who we dealt with while getting our Chevy Volt and he was fantastic...He made us laugh and feel comfortable while we were there. Two thumbs up for his great personality...

Jacqueline

22 de may. de 2014

I have taken my car to other Chevy dealers closer to me and have told me I needed repair on something then heard from I another company I didn't need a replacement. I feel more informed as far as information regarding my vehicle and the cost of repair. You have even told me of ways to save money on the repair of my car.The kind voices over the phone are felt with reasurrance that my car is being taken care of.

Glenn

22 de may. de 2014

I've bought several vehicles from Team and take all of them to Team for service. Always friendly, always on time delivery and they always keep me informed. I trust them with my cars.

Kimberly

22 de may. de 2014

Service was great and everybody was real friendly. We have bought two cars there and almost bought a third one when we went to pick up our car we left there.

Joseph

17 de may. de 2014

We are very thankful for Rocco and the Team Superstore staff. I had major issues with my previous car but Rocco treated us like family and helped us get into a car that I feel safe in and love . We are forever loyal to the Team Superstore staff.

Lynett

16 de may. de 2014

Eric Ellis my salesperson was exceptional he was very personable and addressed all my concerns. I have been purchasing vehicles for over 25 years and this was best experience I have ever had it was not tedious or overwhelming process. The Finance team also exceeded my expectations in providing quality customer service.

Melanie

15 de may. de 2014

Ken Sarna was professional, knowledgable about every car I was interested in and very friendly. I have already sent a friend to him for a new car. Couldn't ask for better service.

Cheryl

7 de may. de 2014

Everyone was so friendly & helpful. The technician came to the waiting room, said he saw a bag of batteries (to be recycled) in my back seat, & put them in with their recycling. I wanted to walk around the area while my car was being worked on, but the shuttle was offered several times by different employees in case I changed my mind. Danny is always pleasant, checks my car's history & makes sure it & me are being well cared for. I'm a recent widow having to make sure my car is cared for & I know it is here.

Dennis

6 de may. de 2014

My recall and service work under lease warranty was performed within the timeframe specified. Staff was friendly and efficient. I now have a service point of contact with "Gavin".

David

3 de may. de 2014

All personnel were courteous, professional and customer service oriented. Very satisfied with all the dealings for the new car lease.

Robert

2 de may. de 2014

We've never been disappointed with service at your dealership over the past years, and we've bought several cars from you, and had them all serviced there.

Timeka

29 de abr. de 2014

My salesman Eric Ellis Sr. was very attentive to my needs. He listened, asked questions, and made me and my daughter very comfortable. I most appropriate the fact that Eric did not come across as pushy, which can be very discouraging to a potential buyer.I walked away with the car I wanted and a payment that's affordable. I experienced great service snd walked away extremely satisfied.

Fernando

29 de abr. de 2014

We came to the dealership looking to trade in my daughters 2007 Chevy Malibu for a used, more reliable and less mileage vehicle. Marvin had a great impact on our experience. From communicating with us via email prior to us arriving up until the very last minute we drove off with our NEW 2014 Chevy Malibu! This man was more than willing to help us leave with something we were going to be happy about. Very personable gentleman. He made us feel welcomed and made sure we were well taken care of. He dedicated a whole 7 hours to me and my family and did everything he could to satisfy our wants and needs. We never felt pressured to purchase one specific vehicle, or felt as if he were pushing a sale on us. He was very straight forward and genuine. Definitely different experience from previous car salesmen. We left with something pleasantly unexpected thanks to Marvin. As I told him prior to us leaving, he's a great asset to this company and I look forward to recommending Marvin to my friends and family. Awesome customer service!

Arthur

29 de abr. de 2014

Sean asked me to bring the dogs when i came in for service, i didnt use to do that, but this time i did, and the dogs had a ball instead of being cooped up at home, some of your other staff were happy to see them as well.The time went by much faster with them there.

Robert

25 de abr. de 2014

Shaun is always attentive when I bring my vehicles in for service. He follows up with updates and goes the extra mile to make us happy.

Anna

25 de abr. de 2014

From the beginning to the end; the whole staff was personal, efficient, informative, and literally the "extra mile" service with driving my car to the Oakland port to be shipped back to Hawaii. Thank you Team Superstore!!!

Martin

23 de abr. de 2014

I have been going to team for many years. I have to say I have always had an excellent experience. Danny is a great service tech that I used to deal with prior to him joining the team group due to my other car being a dodge. I have dealt with Sean and Danny at team and they set the standard for other dealerships to emulate. Great team and great job!

Peter

23 de abr. de 2014

I was a little gun shy about the purchase, but Rocco and Sean worked with to make things happen and make the process very positive. Thank you! I will only buy a car from TEAM!

Cynthia

22 de abr. de 2014

We were treated like royalty from the minute we arrived. We were taken on a tour of the entire facility and introduced to all the employees. Such a wonderful crew, they love what they do and it shows.

Crystal

20 de abr. de 2014

Joesph and his team were amazing. Initially I was "window shopping". Joesph was not pushy, he asked what I was looking for in a car this time around-he was also the person that helped my pick out my hyundai elentra back in 2010. He showed me all the great deals going for the month. Once I decided on the Cruze LT and all the paper work was finished Joesph took hi time explaining all of the neat functions of my brand new cruze. I am 100% satisfied with the customer service of Team Vallejo.

Robert

17 de abr. de 2014

after buying my truck from fremont gmc which has to be the worst dealership i have ever been to, your dealership was a breath of fresh air i will be back.

Dorothy

17 de abr. de 2014

I am with your service. I come form San Francisco each timebecause my Husband in his life time we owned 26 cadalac and never had the service given to us that you give.a pleasant admospear. thank you.

Marilyn & Ed

9 de abr. de 2014

Shirley was MOST helpful in arranging my appointment, Danny was cheerful and helpful as well. Love the complementary coffee and bottled water; and the clean car topped it all off!!!

Joseph

9 de abr. de 2014

I had an appointment for 9 o'clock I didn't hear from anybody till 1 o'clock and they didn't do anything all they did was take a look at it

Erik

8 de abr. de 2014

Everyone was very helpful, by far the best experience I've had at a dealership by far! There is a Chevy dealership in my town, but the way my family and I were treated here it's a hands down given I will come here for everything! Thank you Team for the great experience!

Danny

8 de abr. de 2014

We were treated so well everybody in the Dealership was so nice and kind. Thank you so much for helping us feel like part of your family at Chevrolet Team superstore. Thank-you again Dan and Cindy Ritchie

Michael

4 de abr. de 2014

The experience with the dealership was fantastic. However, the issue with Hertz rental car was terrible. It took approximately one and a half hours to close out the rental at the dealership. Please consider forwarding this comment to Hertz.

Teri & Kimbal

4 de abr. de 2014

Gavin our service provider was great to work with. He is professional and was on top of all of our needs. A++

Michelle

3 de abr. de 2014

It was a great experience. Everyone was very helpful and very professional. I am very happy with my two cars.

Andrew

3 de abr. de 2014

This was the easiest vehicle purchase we have ever had (and we purchased a 2012 Mercedes SLK350 about two years ago). Everyone was super friendly and super knowledgeable (I guess they have to be to work at the "Superstore". To Dan, Red, and Kenny...Thank you, we appreciate how you handled the transaction and we love the CTS-V.

Denise

2 de abr. de 2014

Everything went Great!!!! Making an appointment was easy and getting an email confirmation was nice a touch that I didn't expect . When I arrived Danny Keen helped me, he was very pleasant and professional, he explained to me that they would check into the reason for my visit. He let me know what my possible costs would be up front but would know more once the car was looked at. He called me and kept me informed the whole time which put my mind at ease . When he called to let me know that the repair was done and the cost was covered he made my day!!! I have had such a wonderful experience at Team Superstores thanks to Danny and the staff their I would definetely recommend them to friends as well as return to them in future!

Kevin

2 de abr. de 2014

Glad to have weekend maintenance times. Very helpful since I cannot have my car serviced during the week. The staff is very friendly and attentive to my service needs. I'd certainly recommend their service and will continue to go back.

Paul

29 de mar. de 2014

I went to Team to check on information on our 2012 Cruze. I was out on the lot and started talking to Rocco Marconni. This guy was outstanding,we wanted a Equinox. However we had no equity in our cruze.Rocco worked his butt off to get what my wife would except. Also we had brought a Travers to my house and my wife said its to big and to ugly, so Rocco said i know what she will like ans sure enough she loved the Equinox. And only because of his dedication to the customer we got the car my wife had fallen in love with. I would surely look for Rocco if i am in the market for a new car.

Curtis

27 de mar. de 2014

Rocco was very helpful with the entire process. He was able to answer all my questions and concerns. He was able to handle my trade in and give me decent value as well as assist me with getting into the car that I wanted. The sales team at Team Chevy are good people in my opinion. I was referred here by a friend being that I live in way in Sacramento so I value my time and the opinions of my closest friends. I have to say that Team Chevy has exceeded my expectations.Thanks again.

Steve

27 de mar. de 2014

Overall, the experience was pleasant and low pressure sales tactics which I enjoyed. Red Ready was professional throughout the entire car purchasing process. Javier from finance was nice enough, but fell abit flat, he seemed preoccupied/rushed the paperwork through to get us out the door.

Charles

21 de mar. de 2014

I enjoyed the customer service and how hard everyone worked to get me in a car. It was truly a blessing and I am so thankful I came to the dealership.

Roy & Leanne

21 de mar. de 2014

I had a 9:00 AM meeting in San Francisco and had to drop the truck off and run. I explained the situation to the service manager and he was very understanding and confirmed that he would take care of my service. Very well done.

Lindsay

20 de mar. de 2014

I was taken care of in a timely manner considering the service advisers were short staffed. I waited in the lounge and had breakfast while studying. The atmosphere is great you wouldn't even know you are waiting for your car to have work done. I love that Team takes care of my needs and am so glad I bought a new car from a dealership that so far seems to appreciate their customers. Brian was very personable as well.

James

20 de mar. de 2014

I overall had a good experience,,,Danny is great & was good about keeping me updated & informed about everything that was going on. Ray the cashier was very friendly & helpful as well.

Mark

18 de mar. de 2014

I have known the salesmanger Gabe for years and he is a true professional. Red Reddy was very knowledable about the product. The whole experience was straqight forward and relaxing. A first when I have purchased a vehicle. Now my wife wants a car and though she owns a Cadallac she know wants a Camaro. So when the time comes and she is ready to buy you have another customer.

Kermit

17 de mar. de 2014

I had a friendly salesperson that showed me the different models I was interested in, and walked me through every step. The paper work was fast and easy. This is my second car that I have bought from Team Chevrolet.

George

14 de mar. de 2014

Alex knew exactly what I was looking for, and even answered the phone himself when I first contacted the dealer , to buy a cadillac xts limo, my first experience with the dealer was a great one , I am going back there for future purchases many times over.

Sarah

13 de mar. de 2014

ronatteamchevrolet is awesome he picked up 3 of our cars delivered a loner car i never had to worry about anything!

Dennis

13 de mar. de 2014

Since initiation of lease on my 2014 Cadillac XTS in December I have asked for assistance twice. Associate Dan Wroten explained several operating system functions I needed help with, at my home. He also arranged for the vehicle to brought in to resolve a tire pressure read-out problem and replacement of a grill trim chrome piece that had an imperfection. I never had to go to the store location personally. VP Michael Drinker has been an effective point of contact also when assistance is desired. So far I'm impressed.

Russell

13 de mar. de 2014

Though I didn't need a ride, I was impressed to see the shuttle driver delivering people to their homes, business or shopping. In the hour that I waited for my service I almost felt I got to know him as he looked into the lounge, smiled and asked if anyone wanted a shuttle ride.And while he was out Shirley from the office peeked in, saw someone sitting, asked if anyone needed a ride. When a gentlemen said he was, she went off, returned with car keys and took him herself...I feel confident when I take my car in for a lengthy service I'll be able to get a ride home.By the way my HHR was serviced well.

Michael

13 de mar. de 2014

Excellent help. Fix my car and even washed it. This is my first Chevy product. If this continues I'll be a fan for life!

Gloria

13 de mar. de 2014

I have been a customer at Team for years.... I respect the owner who has a kind heart...I pray that his employees will all take on his vision and his heart...There are a few good men and women that has been there to serve and give wonderful service to me . I look forward to seeing them when I come to have my car serviced or to purchase a new car!

Geraldine

13 de mar. de 2014

My experience at Team was a very pleasant one I'm so glad that Dan Wroten help me get into my new car. Thanks Dan you did a great job and I'm happy. Javier Fierro also did a good job in finance Thanks.

Christopher

10 de mar. de 2014

Mr. Sean Dodson handled the situation very well. I'm not satisfied with the competence of the technician that completed my tire rotation, but Sean did his best to calm my concern and got the problem fixer correctly and expeditiously.

Brendan

9 de mar. de 2014

The car buying experience was great. Arman made us feel very comfortable and extremely helpful. Everyone was great.We love our new Tahoe and would buy from Team SuperStores again.

Melissa

8 de mar. de 2014

I had an issue with my driver door locking. This issue had happen once before when my car was still under warranty. Due to this information not being noted by a former employee it was going to cost me quite a bit of money to fix which I didn't have. The owner of the company sprung into action and made things right and now my door is working better then ever. I appreciate the love and compassion Kenny has for his dealership he truly is making a difference. Thank you

Kirk

6 de mar. de 2014

My car was taken in for a trim panel replacement that was somehow scratched, it was replaced. While in the shop the Technician knew I was having an issue with my Pandora, he looked at it and fixed it for me without me asking for it to be looked at...EXCELLENT CUSTOMER SERVICE!! Thank You for going above and beyond

Harold

2 de mar. de 2014

I was extremely pleased with the expertise of Marvin Jones,and hard working deal making of Racco was worth the time spent waiting. Over all the entire experience was vary informative, the two of them worked vary hard and went the extra mile to make me happy. If I ever think of buying a car again team superstore will be my first stop, thanks for all you did for me. Mr. Harold Weathers

Brian

27 de feb. de 2014

The sales team is great! Very professional and helped me achieve the vehicle that I requested. They did not have a vehicle on the lot with what I wanted so we ordered one exactly how I wanted! Love it!

Joseph

26 de feb. de 2014

Awesome experience. My wife and I got the vehicle for the price we asked for, didnt feel the pressure at all and with a short negotiation we drove home the 2014 Equinnox LT this is because Kenny was super help, we talked like we known him for a long time. People are friendly. Thanks kenny for the building tour. You are awesome, you really made the process so easy. We are happy with new vehicle. More power to Team Superstores.

Judy

25 de feb. de 2014

Ken Blake in Service dept. was very accommodating and kept me informed on the work being done on my car. Very knowledgeable and explained what needed to be done in a way that was easy to understand. Everyone I came in contact with was friendly and personable. I would recommend your dealership to friends and family.

Benjamin

24 de feb. de 2014

Very friendly and helpful; not pushy, team let me take my time and try out various vehicles that I was interested in

John

22 de feb. de 2014

We came to the dealership and Joe Terry introduced himself and we start talking. Joe Terry was telling us more about the company, the staff and about the car that we are interested in. The more time we spend with Joe Terry, he made it so easy for us to choose which car we want to buy. He explained to us the different way of getting approve without feeling pressured. He really tried to give us the best deal possible with the help of Gabriel Moldovan and made an offer that we can't refuse. We were so amazed how hard they tried to make it work for us. With all this said, that we are very happy and satisfied.

Stephen

22 de feb. de 2014

Once checked in they took the car in to rotate the tires right on time and had it completed and ready to go within the time frame given. Excellent service and ALWAYS have gone above and beyond to make our experience pleasant.

Michael

19 de feb. de 2014

Your service advisor, Mike Wallace, realized that the easy repair of my Equinox did not work, and quickly worked to get warranty work done right. Thank you.

Matt

18 de feb. de 2014

I really enjoy dealing with Shaun, our favorite service advisor. His chipper attitude and winning personality make him a delight. Thanks to Shaun, we will keep bringing our truck and car to Team.

Jason

14 de feb. de 2014

From the day I walked into the dealership,I have been extremely happy with everything.Super friendly staff and I have already recommended to others and would definitely consider purchasing from TEAM Chevy again in the future.

Lee

12 de feb. de 2014

Extremely Exceptional! Team Chevrolet is a top notch dealership. Everyone from sales team, finance to parts and service are eager to assist us. The management team are also involved in making sure our needs are met. What a great TEAM.

Tonisha

11 de feb. de 2014

Ken Sarna was really helpful and very personable. Great customer service! He took really good care of my family and I.

Ronald

10 de feb. de 2014

very polite-price is right-work done while I waited-that's why I come 22 miles from Novato when their is a chev dealer 2 miles a way

Kiante

9 de feb. de 2014

Joe Terry is a great man and he made the experience very pleasant. I was unsure about the outcome at first because these types of investments are long lasting. But he made sure I was comfortable with the deal and products. Thanks! Team Chevy

Justin

9 de feb. de 2014

I was delighted with the excellent service Joseph A Terry provided me. Javier in finance also provided top notch service. I was really happy to find out that I could get a bumper to bumper warranty for 100,000 miles! I'm going back for my next car for sure!

Pierre

8 de feb. de 2014

Great experience. You have a great sales person in Joe Terry he cares about the customer . And for any follow up you cannot beat Sean Shahid

Craig

8 de feb. de 2014

Ken Sarna was outstanding! He greeted us immediately and was very professional and knowledgeable in regards to what he was selling. He was able to answer any questions we had and waked us through the whole car buying experience step by step. This was by far the best car buying experience I had ever had at any dealership that I have bought vehicles from. I will definitely come back to see Ken Sarna next time I am looking to buy a vehicle in the future!

Rene

8 de feb. de 2014

The team members worked to make it happen for us and help us get the car we wanted. We really appreciate there work for us. Our salesman was beyond knowledgeable.

Fred

11 de ene. de 2014

I never write reviews but had to. I had to have some work done on my Chevy. I have always had problems with the another dealership in a nearby town. I was lucky enough to have the service advisor, Gavin MacLeish. He was so was knowledgeable and really knows the mechanics of cars. I felt he went above and beyond on trying to help me get my care taken care of. I was one happy customer. This guy is worth his weight in Gold! Good Job Gavin!!!!!!! I will be back and tell all my friends about your expert service.

Roderick

6 de ene. de 2014

Alaric Sales from Team Superstores in Vallejo, CA made the whole process go smoothly with our latest Suburban addition. He's a pleasure to work with and a good contact to have for the Livery Industry.

Eleanor

4 de ene. de 2014

We had a wonderful experience!!! Danny Keen, our Service Advisor was a pleasure to work with. He made sure that we had everything we needed for the car. Danny called during and after the service to make sure everything was to our liking. What a wonderful employee with fantastic customer service skills. Give him a raise!!!

Gary

31 de dic. de 2013

Very nice people all around. Mr. Marconi was the absolute best to work with. Worked had finding my wife's color and options for her new tahoe. Thank yoy

Ralph

28 de dic. de 2013

Dealing with the various employees of Team Superstores is always a pleasure. They treat me like I was someone special and they bend over backwards to ensure my car is well maintained and it meets my satisfaction. I have never dealt with a dealer that acts this way. Outstanding dealership and will recommend them to all my friends in the area.

Kenneth

21 de dic. de 2013

My experience with the TEAM stores service department was excellent. Danny Keen is an excellent service advisor..... He treated me with the best customer service I've received from a car dealership in a long time. However, as a personal recommendation even with large corporations such as GM/Cadillac leaning out their processes in saving money, I believe that as a Cadillac customer every time a customer brings in a vehicle for service or warranty work, TEAM stores should provide their customers especially a Cadillac ("The premier American Luxury Car") with a loaner car no matter what even if it is warranty work. Yes, GM is trying to save money but there is no excuse for a Cadillac. For example, I also own a 2013 Mercedes Benz and every time I bring my vehicle in for service MB always provides me with a MB loaner car. This is a great marketing strategy in which I would recommend for TEAM Cadillac in Vallejo. Probably not going to happen but I would appreciate it if someone from your executive team would flow this recommendation down to your service manager director.The reason why I recommend a loaner car is because it was a hassle for customers to get dropped off and come back another day to pick up after service. I have a young family and it is very hard when you have to plan and drop off your primary vehicle that hauls your kids around town. Example: removing cars seats etc....... Courtesy drop off service is great but what if you have to commute a long distance to work the following day while your vehicle is being service? It's defintely a tough challenge. Yes, you will never please every customer in the mentality of a lean GM organization and I hope that this feedback will trigger a "continuous improvement" mentality for your "Cadillac" customers.Please don't get me wrong, I had no problems with your service advisors......5 stars!If you would like to reach me please don't hesitate to call me. Thank you for your time!Your "Cadillac"Customer

Lance

20 de dic. de 2013

The service writers at the hyundai Mazda building are great. They take good care of me and get me in and out fast. Two thumbs up.

Brenda

19 de dic. de 2013

All of your employees have been wonderful. This time the extra touch was incredible. I will always come to your store over all the rest. Thank you for making the customers experience top notch!

Ed

18 de dic. de 2013

The service advisor, Gavin MacLiesh was excellent. He kept me informed on the progress of my vehicle service. He was meticulous in ensuring everything was done correctly, and if it wasn't done, he explained the reason(s) why. This is my first visit here, but I plan to continue to bring my GMC vehicle to this dealer from now on.

Apolonio

15 de dic. de 2013

Joseph Terry was most helpful, he provided my wife and I with great service, beyond my expectations. he understood we were looking for a vehicle better suited for family and our newborn and did a great job explaining all the features in our new traverse. He was focused and provided us with his full attention. I really enjoyed the experience. Eddy Formas made the financing process painless and was really a joy to interact with.Thank you Team Superstore

Maria Gina

14 de dic. de 2013

Everybody are so friendly specially Mr.Red who really help us in all the processing to get our car.The place is clean and baby friendly, even Mr. Red help me to make sure my baby is safe, coffee, water and snack are easily reach. This is my second car to them, I recommend them to all my co-workers and friends because I feel home with Team Vallejo although I live in Hercules. Good Job and More Power and by the way I really love my new Chevrolet red car/ sonic.Thank you Mr. Red for all your help .

John

13 de dic. de 2013

The service man was very nice and explained every thing to me. He also reminded me that our car was ready for a service.The work was done in a reasonable time.John

Linda

8 de dic. de 2013

Everyone involved with our new vehicle sale was extremely professional and kind. Working on our deal was an easy process. Team Chevrolet came through again.

Richard

3 de dic. de 2013

I came in and added a tire rotation to the service I had. I got a loaner for the day and came back about 5 and got my SRX. This is my third time using their service and I will be back.

Angelica

27 de nov. de 2013

I had a great experience with "TEAM Chevrolet." I was very impressed by the amount of time I was in an out of the building, and with a brand new car. This was definitely an example of EXCELLENT customer service. Kenny was amazing! I walked into the dealership simply asking questions about my options for a newer vehicle. I ended up leaving within a couple of hours with brand new keys and all paperwork signed!! THANK YOU FOR EVERYTHING!! : )

Rene

27 de nov. de 2013

As always each and every one representing TEAM Superstores did so in a manner and demeanor to be commended. Folks I know who have dealt with other local auto retailers have expressed to me a personal dissatisfaction with the people and attitudes. Certainly not something to be found at TEAM.

Roy & Leanne

24 de nov. de 2013

The service writer who worked with me was friendly and arranged for return transportation for me to pick up my truck when it was finished. I'd asked for my R/F tire to be looked at due to it recently developing a slow air leak. When I arrived and asked about it, I was informed the price was over $30 for the tire repair. When I questioned the price, the response was, "We're right in line with everybody else around here." In my opinion "Everybody else" does not include my America's Tire dealer, where, had I gone there, the tire repair would have been at no charge. I've bought my tires from America's Tire for the past 15 years but I've been buying Chevrolet since the late 1980's. Frankly, I was shocked, and remain so for the cost of this tire repair, which was essentially the installation of a plug being placed into the tire during the 4-wheel tire rotation.One might think that I should be grateful since my oil change was "Free." I purchased the extended service program along with the purchase price of the truck.

Christopher

22 de nov. de 2013

I experienced excellent customer service at Team Superstores during a very stressful and aggravating two week period. I brought my 2010 Silverado to Team for 30K service; however, my truck had a bad crankshaft and needed power train repairs, which made me very upset and full of anxiety. I opened a case with GM Customer Service Assistance because I was very uncomfortable with owning a truck with only 32,186 miles and needing a new crankshaft, oil pump, main thrust bearings, rod bearings, main seal, etc. and was on the verge of never buying another GM product (I've owned 5; always GM trucks). Team, specifically the sales team of Sean, David, & Ken, rescued me as a loyal GM customer, and worked out a good deal to keep me loyal to GM and into a new Silverado. Those guys care about their customers, as does the entire TEAM! I'm much obliged, and once again a very satisfied customer of the product and the dealership!

Ryan

25 de sep. de 2013

I had a great experience buying my 2014 Camaro ss. It is the second car that I have purchased for them I will be back when it is time to get a Z06

Wendy

17 de sep. de 2013

I recently had the great experience of purchasing a car from Team Chevrolet in Vallejo, Ca. Due to my financial history (bankruptcy, low credit score) it was very challenging for the finance department to come up with a plan that would work for my husband and I. It took a while but they did manage to come up with something that worked for us. Thank you Team Chevrolet! :)

JBR

29 de ago. de 2013

Sean was an excellent service rep always keeping me informed on the status of our car with a great attitude. We had purchased our car several months ago and went back for some minor warranty work and our salesman Arman even remembered our first names. Everyone at the store has a great attitude.

Felt Pampered

24 de jul. de 2013

While your vehicle is being serviced so are you. The dealership provides a comfortable lounge to relax in that includes a wide screen TV and a separate little room equipped with toddler friendly toys. The lounge is Wi-Fi equipped. Around the corner is an internet station for the business person to stay in contact with his world. A Krug Coffee dispenser with a complete selection of coffee sits at a complimentary self service coffee bar. Offerings of fresh fruit and energy bars are also at the bar.An added plus is a neat little gym with exercise equipment to challenge any gym enthusiast. Oh, and about your car. Multiple advisors work with you as an individual. Not only do they estimate the service costs well, they also check for current advisories. And unlike some of the "quickie" oil change specialists they don't try to sell you anything you didn't ask for. The car is returned washed and looking new.

Coupon Lady

20 de jul. de 2013

My oil gauge was reading 5% so I called to make a same day appointment on a Saturday. At first they said wasn't anything available, then I asked to speak to Sean Dodson to advise if it was okay to wait to get it changed and he told me I needed to come in he said he could get me in and out because I had plans for that day and as promised he did just that! He also saved me money because the normal service rate was less than the coupon I had.

Corbyn and Clifton

9 de jul. de 2013

it was great , everyone was wonderful especially Kerry , I've already referred a few people.

Charlotte

27 de jun. de 2013

Team Chevrolet: I cannot thank your service staff enough! They knew I had a somewhat emergency, getting to Dialysis with my husband. I was towed into their shop, because I had lost my keys. They immediately pulled a tech to work on my problem.. Thank you so much Gavin and whoever else helped me that day. I have never had a bad experience with your service, and have been a returning customer for many years. thank you again!!

Mojr

31 de may. de 2013

Perfect sales experience. The staff was extremely knowledgable and courteous. At no time did I or my wife feel uncomfortable with the salesman. I thank you all for a terrific time and an outstanding vehicle. We are completely satisfied.

SS Super Fan

2 de may. de 2013

Sean Dodson was very friendly and helpful when I brought in the truck for service. Shirley, who remembered me as I did her, stopped by to ask if I needed a shuttle ride.

Rene' W. Brignone

28 de abr. de 2013

The sales staff was quite the 'bomb'. They were full of information and obviously well trained and well versed in the products I had shown interest in. Ken Sarna did an outstanding job sacrificing a dinner date with his daughter to finish up the sale with me. I even told him he could get back with me the next day but he insisted we finish and I know this delayed him at least a couple hours from his personal life.That says he goes the other mile ahead of his peers. He deserves a real kudos from General Motors. I even came back to return the vehicle because I realized I wouldn't be able to afford it and TEAM refused to take it back with only 4.5 miles more on it less than 24hrs after the sale. The sales manager was informed that road-loans had approved at 12% and yet he only lowered the rate to 14.9% through gm finance. Go figure, eh?

Glenn T

19 de abr. de 2013

I bring all my cars to Team Chevy. Because they give me good service and I can trust them. Sean in the service dept is always friendly, returns my calls and seems to get my vehicles out out of the service dept on or under budget, its always a pleasure.

SH

10 de abr. de 2013

I always receive great customer service. The representatives are friendly and take the time to really hear you define your car issues. The facility is always clean and welcoming.

GT

25 de mar. de 2013

Sean and the crew at Team Chevy always treat me and my vehicles very well I will continue to use them as my primary dealer for anything I need