Matthew Hoekstra

28 de dic. de 2015

The service was great. The service advisor walks me through the technicians work.

Patrick Hannigan

24 de dic. de 2015

very good price and everyone was nice to deal with got the 2015 fusion awd 2.0 turbo and my wife loves it thanks for everything

Jeanne Scalpelli

21 de dic. de 2015

Paul Decker came through for me again! He is my first contact whenever I'm looking for a new car.

Genevieve Krizic

18 de dic. de 2015

Service was good. Service person explained everything that would be done in a very easy to understand way. Kept me informed of the progress of work. Good job.

Ronald Bayer

15 de dic. de 2015

Very courteous, clean and notified us promptly with all concerns and repairs.

L. Hurt

15 de dic. de 2015

Got a prompt appointment. Was very courteous and helpful at the writeup. Used accrued points to get a free oil change. Work was completed very quickly. They always return the car freshly washed and ready to go.

Colleen Spangler

11 de dic. de 2015

The staff went out of their way to work with me. We've purchased 7 vehicles from Terry's and always received fantastic service.

John

8 de dic. de 2015

We purchased a used vehicle that just came in and it was an excellent experience!

Jerry Grzan Sr

7 de dic. de 2015

Service was good. Staff was helpful in checking rewards money. We have a 2011 Excape.

Edward Holmes

6 de dic. de 2015

As I've said before, for many years I have received excellent top notch advice and service from Glenda Klem and Steve. I will not let anyone else touch my vehicle but these two fine people.

David Hoekstra

28 de nov. de 2015

Sherry, the saleslady that I worked with did an excellent job. Sherry happens to be my neighbor and convinced me to go to Terry's instead of another Ford Dealer. After I had test driven 2 vehicles, I decided on a 2015 Ford Taurus. I cannot describe what an awesome car that is. I have never enjoyed driving a car as much as this one. I did not trade in a vehicle, I drove my truck home, and Sherry picked me up and drove me back to Terry's to pick up my new car. That's over 26 miles out of her way. She has really done a great job with customer service.

Tony

26 de nov. de 2015

Used 2014 focus hatchback. The transmission is quirky but I like the car.

Raymond Colevris

26 de nov. de 2015

prompt and polite service very nice facility. Free coffee and wi fi

Linda Butte

26 de nov. de 2015

The staff was very accommodating with taking care of my repair. Glenda kept me informed and even offered to drive me home if I didn't want to stay. She always has a smile on her face.

Gregory Lewis

16 de nov. de 2015

Great Group of People!Great Service!Clean & Up to Date Facilities!Quality Service and Parts Desk!

Cynthia Hodge

14 de nov. de 2015

First service to amused Fusion I purchased for my son.

John Sheridan

12 de nov. de 2015

Everything was great. Amazing Customer service and great deal!

Michael Maddox

9 de nov. de 2015

The staff was very helpful and pleasant. I was a little disappointed in our salesman when he was working another 'deal" while waiting on us... The problem I had a couple of days later with the vehicle was taken care of in a professional manner and solved the problem with the vehicle the same day as the call, which I TRULY appreciated. I wish I could bought the vehicle under different circumstances.

Jerome Arseneau

8 de nov. de 2015

We had a very good experience at Terry's Ford. All of the people were very nice and they got us in and out very fast. Thanks

Wayne Clements

7 de nov. de 2015

went very smooth and quick. Was impressed by the sales staff and did not feel pressured into making a purchase

Richard Marco

1 de nov. de 2015

We love Terrys Ford. Especially our salesman Rich Flaherty! Everyone from sales to service are so nice and very knowledgeable about Ford products. Great dealership to represent the Ford brand and the awesome Ford products. We absolutely love our new 2015 F-150. Very innovative, not to mention how "bad" they look. We will always buy Ford products. Thanks again Rich Flaherty!! The best salesman ever!!!

Thomas Galvin

31 de oct. de 2015

A lot less pressure when searching. Very knowledgeable head of sales who presented opportunity and options to consider when shopping. I did purchase a Ford-F150 extremely quickly but I honestly am surprised that I don't have regrets and I love my truck. Finally if I didn't like the situation I would have no problem expressing myself.

Julie Van

31 de oct. de 2015

Everyone was very nice and helpful! We were very happy with the service we received!

David Rakoski

26 de oct. de 2015

Excellent service . excellent facilities, friendly staff, comfortable waiting area

Dante Rossi

23 de oct. de 2015

Took an apointment that day and we're prompt and polite

Chad Heldt

21 de oct. de 2015

We purchased a 2016 Explorer. The service was great! Chris M. did a wonderful job! All the staff were friendly and helpful!

Kevin Leahy

16 de oct. de 2015

The service staff was great and kept me informed of vehicle status

Anthony Marino

15 de oct. de 2015

Oil change service great,service staff great,but I still have not had my issue of engine knocking on cold starts resolved.

Kim P

10 de oct. de 2015

Fred was wonderful. He was very accommodating in scheduling my appointment especially since we were playing phone tag. When I dropped the car off he was friendly and efficient in getting me in and out as quickly as possible. The work was completed in a timely manner. Love Terry's!

George Yukich

6 de oct. de 2015

Very helpful and courteous staff. They made you feel comfortable and there was no pressure from any one there. Great work from all of them.

Kathleen Surges

30 de sep. de 2015

We purchased a 2016 Explorer. Janet was excellent!! She answered all our questions, was extrememly energetic, friendly and very knowledgable about the explorer. Delivery of the explorer was efficient and very timely. Janet introduced us to the service department and explained the process of servicing our new vehicle. This has never happened at prvious ford dealerships. Janet followed up with a call a few days after we received our explorer to see if we had any questions or concerns. We are extremely happy with Janet and Terry's Ford of Peotone.

Paul Przybyla

29 de sep. de 2015

It was a good experience working with the sales and service staff. Keep up the good work.

Keith Aguina

26 de sep. de 2015

Service department is always amazing and helpful. Fast service and courteous treatment.

Marcia Bernar

24 de sep. de 2015

Great service as usual. Car washed which was appreciated.

Daniel Bacon

16 de sep. de 2015

My 2010 dodge caravan was a pleasure to buy. My salesman Rick was very professional. Chuck Lindsey is the man. He also sold me my last car 2014 Ford Fusion titanium. Thanks guys.

Sharon Hadanak

15 de sep. de 2015

Had a oil change and cAr wash on my 2015 expedition el - purchased from Terry's - good service - no problem. Thanks Terry's for great service

Judith Pilarski

10 de sep. de 2015

The salesman was very helpful...and everyone in the dealership was very pleasant

Alvin Bakun

9 de sep. de 2015

Great salesman and finance officer and maintenance shop great and also clean

Barbara Gustafson

5 de sep. de 2015

We have found the sales and service staff at Terry's to be first rate in customer service and attention to detail. We have purchased and serviced 7 vehicles from Terry's in the past 17 years and the sales and service has remained consistently top notch.

John Matern

25 de ago. de 2015

took care of our recalls very nicely thanks for the great service

Charles Lindsey

25 de ago. de 2015

Love Terry's and all there Employees great place very clean and great service

Richard Oskierko

19 de ago. de 2015

Work was performed promptly. Work was performed promptly. Work was performed promptly. Work was performed promptly.

John Havens

17 de ago. de 2015

I needed service on short notice because of a long trip out of town. They got me in and taken care of.

Jori Knizner-gillen

14 de ago. de 2015

John Petrusevski is a great asset to Terry's. He found the perfect vechile to fit my needs and budget. I love my escape!

Paul Przybyla

10 de ago. de 2015

Our salesman was very knowledable about the car and about the the dealers incentives. He left us alone for the most part and let my wife and I take a good look before he came back to us. A little negotiation really helped in our decision. Thanks Chris for all your help and to all at Terry's Ford in Peotone. We're both happy about our new Ford Focus. Thanks again. Also,we had a sunroof installed which took a few days longer but we had a loaner.

Thomas Furke

4 de ago. de 2015

My family and I visited several Ford dealerships in the area to find availability and pricing on Fusion and C-Max energy hybrids. We walked away from the others (including Currie Motors, which was the absolute worst!) due to the time and effort it took just to get simple questions answered; questions like "how much will this cost me per month?" We seamed to run into a stream of recently hired sales staff, none of whom could function without constant trips to the back office to consult their managers.The sales force at Terry's were experienced and answered our questions simply, and didn't pressure us with the ridiculous salesman games we experienced elsewhere. When we were ready to buy, we got to the bottom line quickly. The "back office" deal closing took little time. I would easily recommend Terry's to anyone, without reservation.

Angelo Marcheschi

1 de ago. de 2015

it WEAS GOOD FAST AND WELL DONE I did ask for some thing to be done told I had to come back later This is ok but they never helped me to set up a time and day. time

Michael Kilgore

31 de jul. de 2015

janet made a great recomdation for a car i did not even consider and it end up being the car i was looking for great job listening.

Joann Hayden

30 de jul. de 2015

The chairs in the waiting room are very uncomfortable. There are not enough chairs. I was there for 9:00 oil-change & there were people who did not have a chair to sit in. They were mostly older customers who could be there at 9:00 in the morning!

Shari McGovern

29 de jul. de 2015

Everyone was very helpful. I was in and out of Terry's in less than 2 hours.

Linda Zmuda

26 de jul. de 2015

On time service. Only did what was required without a lot of pressure to add extras that are not needed to keep warenty.

Genevieve Krizic

26 de jul. de 2015

Staff was courteous and knowledgeable. Explained everything clearly. Good job.

Louis Cantu Iii

26 de jul. de 2015

We were pleased enough to purchase another Focus when we went to pick our 2014 from service. Service staff is outstanding and Chris sold a 2015 to our family, after just going in to talk.

Jim Solczak

25 de jul. de 2015

I leased 1 2015 Expedition. The sales and finance team were very helpful and completely understood my needs. It was a pleasure doing business with Terry's Ford. I will be a repeat customer in the future.

Susan Lindsay

18 de jul. de 2015

Was in need of a small economical car due to a divorce and it was a complicated transaction due to trading in two cars. The professionalism and ease of transaction was wonderful. I'm very happy with my Ford Fiesta. Would recommend Terry's highly to anyone in need of a car. Very well run dealership!

Linda Neidlinger

18 de jul. de 2015

I always take my car to Terrys. I know my car is in the best hands.

Edward Hanks

17 de jul. de 2015

Jan. is a super person and very helpful as all the management,shop and service members are. All of the staff offer help when needed!!Ed. Hanks

Kevin Leahy

15 de jul. de 2015

It was easy to get an appointment and the work was done within the time estimated

Robert Ross

14 de jul. de 2015

2013 Ford Escape, service has been excellent and staff is wonderful.....Am currently having a problem because there are some indications (noise) that there is a wheel bearing going bad which I noticed shortly after the last service. Was disappointed that the staff either didn't notice the problem or failed to mention it to me. Will bring it up at the next service.

John Adams

14 de jul. de 2015

We are very disappointed that the phone has never worked and Terry's Ford staff is not helpful at all. They say the problem is the phone itself but the phone people say the problem is the car. We even got a new phone(at the suggestion of the dealer) but it still doesn't work. The phone works fine otherwise. Terry's ford cannot tell us why the phone doesn't work. When friends ask we don't give the car a good recommendation

Matthew Hoekstra

14 de jul. de 2015

The service performed on the 2014 Focus was excellent. The work was done in a timely manner!

Alan Keene

14 de jul. de 2015

Great service and great price. All my cars and truck will get service by Terry's.

Sharon Hadanak

14 de jul. de 2015

Purchased a 2015 expedition EL - which had to be ordered due to what I wanted on the vehicle. My salesman was very helpful along with the rest of the staff. No problem. This is the 5th or 6 th vehicle purchased from Terry's of peotone.

Ciara Soto

13 de jul. de 2015

I bought a 2015 Ford Focus and I love it. The people were very friendly, the building was very clean and very welcoming.

Debra Hathcoat

13 de jul. de 2015

Ford F-150 Platnium. Rich was awesome from start to finish of my purchase. He answered all my questions and made the deal happen with all that I asked for. He kept me informed several times during the 8 weeks from the factory to the dealership.

jt22

7 de jul. de 2015

I want to say that we had a 100% positive experience with John Petro - after all we did walk away with a really great car at a really great price. I suppose I shouldn't be surprised that a car salesman lied straight to our face but that's exactly what he did when he told us "Chuck, our finance guy is very skilled, he won't shotgun your credit". Of course we come home to 4 hard inquiries on our credit report. I know it's common practice, and something you just deal with when buying a car, but now I have that gross feeling inside. If he was completely ok with lying to our face about how they check credit, what else is he ok with lying to us about? Did we just buy a lemon? Thankfully we bought certified pre-owned so I have a little peace of mind, but now I have to go wash the dirty feeling off me.

Daniel Tucker

22 de jun. de 2015

Dealership was above and beyond my expectations. My sales rep was very knowledgeable, and was able to answer every question I had. A++ Dealership.

Ronald Kleinlein

15 de jun. de 2015

Very helpful service department. Always willing to go the extra step to satisfy their customers.

Charles Ulrich

7 de jun. de 2015

I recently made a appointment for new tires and front end alienment . The staff in the service department was outstanding!! They also told me that I wiil need front brakes soon. This is what I look for in a automotive shop,keep me informed before I have a problem !! I'll be due for a oil change soon and will have my brakes renewed at that time. Thank you Terry's

Melina Pizano

5 de jun. de 2015

The service was great! Janet and Dave were very nice and welcoming and helped me pick out the perfect car! Extremely happy with my car choice.

Gerald Madison

30 de may. de 2015

Salespeople were nice and they were efficient. The paperwork was extremely screwed up and it took a long time to straighten it out. Not impressed with the business office end of it.

Kris Kirchner

27 de may. de 2015

We got the oil changed and tires rotated. Nice waiting area, nice people.

Elizabeth Knight

24 de may. de 2015

Won a free 50 point inspection from recent promotion. Staff was polite and made recomendations for correcting findings. More importantly was my complete satisfaction with the parts department. Ordered small parts and employee delivered to my home. Personal service greatly appreciated. Kudos to the parts employee!

Faith Lockeman

23 de may. de 2015

I bought a 2012 fusion. It is good car. have had it for 3yrs and have not had any problems with it. the service people are great there. Actually everyone is nice.

James Malloy

21 de may. de 2015

Good service. I met Rich last time for the first time and think he's a gentleman!They got me in and out in good time. And they continue to honor the Lifetime warranty on my driveline.

Very Satisfied Customer

28 de ago. de 2014

The staff was friendly and courteous. They helped me find the perfect vehicle and kept it at the payment I wanted to be at. Thanks again for making this the easiest car buying experience ever!

cjn355

3 de jun. de 2014

Went in to test drive and possibly purchase a new 2013 Ford F150. Salesman John Petro set me up in the truck for a test drive. Loved the truck. Went in to see possible purchase price and trade in offer and he took $4,000 off of a new year old 2013 F150. Terrible deal. He asked before I saw the price and trade in offer if I would buy the truck today. I responded yes if I like deal. I didn't like the deal so naturally I'm not going to buy the truck. I had been in a few times prior to test drive some other trucks and he called me a "professional test driver" and called me a liar because I didn't buy the truck. I would not recommend Terry's Ford of Peotone to my worst enemy. Could not believe how poorly I was treated by the salesman. I hope nobody else ever has such an awful experience at any dealership.

Disgusted customer

19 de may. de 2014

We purchased a used car on May 17. The car we purchased had a black bra on the front bumper and hood However when we got home with the vehicle we started taking off the black "bra" that covered the bumper. It was then we realized that the bumper has a huge hole in it!!!!! So we can't help but wonder if that is why the black "bra" was on the bumper to HIDE this hole. My husband contacted our sales person today and the sale person said they would not do anything about it. Today we were told we purchased a "wholesale car". This is the first time hearing this!!! In fact when my husband was looking at the car, the sales person said the opposite.The sales person had said what a great car it was , even thought it had some scrapes and scratches, at least it wasn't a "whole sale" car . But the story changed today. Let me assure you the price did not reflect a whole sale car. We also were given a 3 month 3000 mile warranty. So apparently this is not covered? Typical USE CAR SALESMAN" run around!!!!! We will not purchase there again!!!!!!!

Customer

13 de abr. de 2013

Where is my review of the very poor service that I received from Terry's Ford in Peotone. I want to warn all potential customers of their bad service and poor customer response to any inquiries made by the customers. If you have an older vehicle it seems to me that the service department will rotate more newer cars to the front of the line. I waited for over 12 days for repair to my vehicle. Bottom line, NEVER AGAIN will I either buy or repair a vehicle at ANY Terr's dealership.

SadieBoxer

25 de nov. de 2012

Purchased A New Explorer Last Week Went To 5 Other Ford Dealers In The Area Kenny Was By Far The Most Professional Salesperson I've Have Ever Dealt With When It Came Time To Do The Paperwork I Was Worried Most Finance Managers Are Very Pushy But Chuck Lindsey Was Not Very Relaxed And Gave Me A Great Deal On Extending My Warranty I Would Say Don't Waste Your Time At The "Mega Dealers" Better Deal And Better People At Terry's

Lil boo

16 de jun. de 2012

They have a good car inventory and they are really helpful. They dont just put you in any car, they put you in the best car of your choice.

John C.

18 de mar. de 2012

I visited Terry Lincoln on Sat. 3/17/12, with the intention of checking out a Lincoln Crossover. I was well impressed with the vehicle. I had never thought of purchasing a Lincoln MKT before until I recently seen more of them on the road. The two individuals that assisted my wife and I were overwhelmingly pleasant. They were patient with us and did not use pressure tactics on us that would have caused us to leave the dealership. After all, purchasing a car is a major purchase that is not done on an everyday basis. I must be sure of what I am purchsing. I wish to extend my sincere appreciation to Mike Ciemny and Chris Micetich for their professionalism. Even though I did not purchase the vehicle on that day, I am givig it strong consideration on returning back to the dealership and working out a deal to buy the 5/7 passenger crossover. I have purchased many vechiles in my lifetime and I consider myself to be a smart buyer. I know what I want in a vehicle and what the vehicle is going to do for me in the next 3 to 5 years. The MKT could fit in my plans.

pizzalover

12 de feb. de 2012

great on-line service & deals. lots of email follow ups and additional information provided

Mustang Fan

27 de oct. de 2011

Terrific auto buying experience. Very knowledgable, responsive staff. Highly recommended dealership.