Hondalovers

4 de ago. de 2016

I brought my Accord in for an oil change and Chris in service was so helpful. He advised that my oil level was at 40% and explained why I didn't need to have it done now. He also showed me features on my car that I wasn't aware of, I bought it in March of this year. He was great and I will definitely be back with customer service like this.

Gary Kloha

29 de jul. de 2016

Very good service. Lady handling the service required was excellent

Robert Collison

29 de jul. de 2016

It is always interesting to bring the car in for service since it is older than most of the service techs.

Mike

27 de jul. de 2016

It was not clear that all of the inspections were completed on the vehicle for the B123 service codes. Needed to call back and CHris assured me they were completed.Chris did a great job and was pleasant to work with.

William Mialki

25 de jul. de 2016

Quick change of oil at the dealer. The people were very quick and courteous.

Jerry K

24 de jul. de 2016

Had transmission oil changed. Service was handled from start to finish in a very professional manner.

G. Schultz

23 de jul. de 2016

Oil change needed. Everything was done very promptly and efficiently. Like not having to make an appointment ahead of time. Waiting room for customers comfortable.

daniel D

23 de jul. de 2016

The employees at thelan honda from the sales men to the mechanics were so friendly and respectfull. I personally wish to thank Jason in sales and Jay a mechanic who made it his personal mission to make my expierence as pleasent as possable. Jay came and talked to me no less than five times to explain the condition of my car and what my options were in fixing them.l felt like I was a family member and not a customer.my car is running great thanks in large part to the people at thelan honda. Thank you for all your help. GOD BLESS YOU

George

20 de jul. de 2016

Recall air bag service was very fast and well done.

Diana L Sutherland

10 de jul. de 2016

Always a great experience. Everyone is professional and friendly. Eager to help. I purchased my CR-V here and have had all my maintenance done here.

kirazee

8 de jul. de 2016

I just came in for a brake replacement. The worker at the front desk was very helpful and the actual service was very quick. They even notified me of a recall that I was unaware of and took care of it during my visit. Thanks again!

Emilee

7 de jul. de 2016

I had a very nice, polite young man who was a very low-pressure salesperson. I hadn't really intended to purchase a new car so soon this summer but I am happy I did.The woman who walked me through the financial papers was very knowledgeable and also very personable. The entire experience was very pleasant.

Jamie

4 de jul. de 2016

Quick,easy, and honest. Just wish they would have a quick lube area for quicker service when needed. Happy to own my second Honda.

Emilee Sabourin

1 de jul. de 2016

The young lady who is in charge of quick oil changes explained the airbag recallProcess to me very clearly. And she ordered the replacement part for me. She also showed me two filters that needed replacing and made sure I wanted to replace them. Very helpful person .

lynn Semer

27 de may. de 2016

i was in for just an oil change for my 08 Civic... Never any problem with Thelen Honda. Ladies bathroom is always clean but could us a hook for purses etc...and better privacy from the outside world. And is there a changing table for kids somewhere else?

morgenstern

9 de abr. de 2016

Took my 2005 Honda Civic Hybrid in because the SRS light was on. There was also a recall notice on the passenger airbag. It was only an hour to do both, and the SRS light check ended up being free because it concerned a seatbelt tensioner, which is covered under Honda's lifetime warranty on seatbelts.Cody, who helped me, was very friendly and knowledgeable, and all the dealership and service center staff I encountered were positive and welcoming. I would gladly rely on Thelen Bay City for any other serious problems I might encounter.

Stephen Sirianni

31 de mar. de 2016

Oil change service was quick and everything that was done was thoroughly explained.

lee

31 de mar. de 2016

Friendly and service done at the Fast Lane was done in a timely manner.

Claire Warren

30 de mar. de 2016

Was a GREAT experience!!!! My old Honda was 16 years old. The first experience was great, so I went back to Thelen's for that reason.

Kim

21 de mar. de 2016

Highly satisfied! I called around to several different dealerships and got quotes for this repair, Thelen was by far the most competitive and they were very helpful with scheduling and answering my questions. I would recommend them to anyone!

Ron Tucker

19 de mar. de 2016

Service was excellent at Thelen Honda. They fixed my air conditioning on my 2009 CRV and the price was reasonable

Barbara Stuart

11 de mar. de 2016

The service gentleman was polite and efficient. I didn't have to wait long.

Tom Osborne

9 de mar. de 2016

I came in for an oil change and a check-up. When the service rep came over to me with his tray of fluid samples and the dabs from my Element, I thought "Oh, No! Here it comes!" But he simply went down the list and showed me that all of my fluids were spot on perfect. I told him that that was the reason I am still so happy to bring my 215,499 miles-on-the-odometer car in to Thelen for all my service. I know that I've rated them five stars in some of the categories above for which the stars aren't applicable, but that's the way their work has been for eleven years so I say "Five Stars!"

psolano101

22 de feb. de 2016

Thelen Honda has a Great Customer experience. I am there each month for my Honda services .. they are very professional and willing to work with without breaking your wallet. The Mechanics and Service Desk Techs are great and they provide you good information and alternatives how to fix any issues.

MushMan

28 de ene. de 2016

The service explanation before and after service was excellent, and felt the charges were reasonable. The only thing that still concerns me is that I pointed out that the tire pressure warning light was on when I arrived (I mentioned it), and it is still on. We briefly discussed that cold weather might be the problem, but I don't know at all how concerned I should be about this.

Terry M

6 de ene. de 2016

Called Thelen's after crashing my car. I was at there dealer ship an hour later and they had a loaner waiting for me. This was late in the afternoon. Next day they had the car torn down and parts order. I picked the car up 2 weeks later. It looked new agian. I'll point out that this was over Christmas and New Year holidays.

Mike Read

2 de ene. de 2016

Helpful service for Honda air bag recall. No issues with service. Very helpful service contact.MDR

Dave

17 de dic. de 2015

Attentive and courteous. Very customer focused Thank you.

Honda Customer

11 de dic. de 2015

Thelen arranged for a free good will replacement of brake rotor due to excessive shaking when braking at high speed with Honda. Both the scheduling and the actual repair was done quickly and the service was excellent. I would recommend this dealer to anyone considering buying a new Honda.

Emilee Sabourin

9 de dic. de 2015

The new Express Oil Change young man was very nice. He explained the wait time & purpose for the transmission fluid change as well as the oil change very clearly to me. I was quite happy with the experience.

Jay

27 de nov. de 2015

It was fast and good. It took less than 30min and they were so kind and friendly. after the service, they washed my car. I like this.

Bob

21 de nov. de 2015

They said two of the four hubcaps would be replaced due to defect. Hoping they send all four so no issues arise in the near future with the other two with the paint coming off.

JohnsonK

5 de nov. de 2015

Wonderful Experience. I went in to test drive a new 2016 Honda Odyssey after deciding my previous Honda Odyssey that I loved and drove for 13 years needed to be replaced. After a quick test drive, I walked out about half an hour later with an agreement for a new one. The experience was great. Jason was very knowledgeable about the car and helped me with my trade in and getting the best financing option. I also had my company employee discount which made the negotiation on price hassle free. Jason took care of all of the paperwork, extra rust proofing/paint/fabric protection, and the delivery of the vehicle when I picked it up was quick and informative. I absolutely love the new car.

Liz

4 de nov. de 2015

They quickly found the problem and fixed it in a timely manner. They gave an estimate of the cost. The actual cost was less then predicted.

James B. Wendt

3 de nov. de 2015

Chris in the Service Dept. did a fine job leading to the correct diagnosis of the problem and expedited the repair in timely fashion. Jason in new car sales was very helpful in showing us all the options and was very proficient in guiding us thru the details of purchasing the 2016 Accord. No complaints what so ever.

David Stevens

31 de oct. de 2015

Service was fast and service manager was friendly. thanks

Joseph Sweet

30 de oct. de 2015

So far, my interactions with Thelen Honda have been top notch, and I would not hesitate to recommend the dealer to friends, family, and colleagues.

Dee

23 de oct. de 2015

Back in 2006 I bought my first Honda from Thelen and I have been taking it back to this dealer for its regular maintenance ever since. Each year I know that I can rely on their continued quality service. No unnecessary fees and a great car wash when they are finished.

Larry Besanson

19 de oct. de 2015

God service but need loaner cars for anything over two hours to fix.

Mike Numbers

19 de oct. de 2015

I used the express service for an oil change. I was in and out in less than 30 minutes.

LMP

19 de oct. de 2015

My husband and I bring both of our vehicles here for regular maintenance, and the process is always very quick, pleasant, and reasonably priced. They never try to convince me to change or fix something that isn't necessary, which is not often found with dealership maintenance.

Holli

15 de oct. de 2015

The only thing that I would change about my experience is the length of time between calling to get my appointment - August - and the availability of service time. I could not get a service appointment until October.

Paul

13 de oct. de 2015

Very professional and good customer service reps. Also Cody does a Well Done Job.

Carl Muschong

6 de oct. de 2015

Very accommodating sales staff that made for a smooth and rapid transaction at a fair price. Very satisfied and will use again.

ME

5 de oct. de 2015

Needed warranty service. They were good. Only complaint was Fox News on in the waiting room. That may not have been their fault, however.

BonnGH

5 de oct. de 2015

I love this dealership. The friendly, professional service department made an emergency repair so that I could continue traveling safely. They took my car in immediately and then carefully explained what was wrong and what to expect when I returned home to my dealer. I was very impressed.Thanks, Bonnie Kot

Tom Smith

2 de oct. de 2015

Very professional and showed a true interest in customer satisfaction. I would recommend them to anyone who is considering purchasing a Honda.

Richard L. Jack

17 de sep. de 2015

did good..no problems, suggested new tires some day down the road..

MRSTAN

4 de sep. de 2015

Professional handling of the air bag inflator replacement on both our Honda Civics. Quick service work, too! Very friendly staff. We were done earlier than I expected.

T

24 de ago. de 2015

The service department at Thelan was impressive. I appreciated the reminder call a day before my appointment. When I arrived, the young man who handled my appointment was polite and had a smile on his face. The recall repair took less time than expected. This is my first and only experience with Thelan's service dept., but I have to say they are one of the few businesses who still provide quality customer service.

pat

24 de ago. de 2015

everyone was more than friendly. I was greeted the moment I drove into the entryway. I was able to get a ride home while Thelen kept my car, and also get a ride back promptly when my car was finished. I was surprised by how quickly my car was ready. I had an oil change, tire rotation, and an air bag recall on my Element. I even got a free car wash! :)

pearen79

9 de ago. de 2015

Recall work went fine on my 2003 Honda Accord. Replaced air bags sensors and ignition switch. Also found a seat belt issue that will need to be replaced.

Kathy

6 de ago. de 2015

Timely and professional as well as honest service. They also took the time to go over the what was checked, the fees for service and future needs for my car. I was out of there in 20 minutes.

David Foote

3 de ago. de 2015

Good job, but the oil life percentage was not reset to 100%

Kb1216

3 de ago. de 2015

Jason went above and beyond to help in our new vehicle purchase! Thelen has always given us great customer service. We will remain repeat customers.

Christine Greve

1 de ago. de 2015

We were greeted at the door to the dealership by Jason, and he completely delivered our next Honda. Previous Accords led us to see what was new ten years after our last purchase. We know that the resulting experience with the Thelen service team will provide years of assistance in an enjoyable ownership.Thanks for the memories

Ro43da

1 de ago. de 2015

Recall for air bag actuator replacement. Part for driver side available, not so for passenger side. Will require a second trip from midland when part present.

Jim

24 de jul. de 2015

Thelen Honda provides a warm, friendly and inviting atmosphere for sales or service. We recently purchased a new CRV at Thelen working with Jason. He was professional and worked with us on the price and options that we wanted. I also used the service center for recall work on an older Honda. They told me the repair would take 45 minutes, and they were done and I was on the road about 40 minutes later. I would not hesitate to recommend Thelen Honda.

Millard M. Kent

21 de jul. de 2015

A good experience. Would rate as excellence. I liked the suggestions for future engine reviews. Would recommend Thelen to friends. Liked help that Jason Young provided.

Beryl J. Tarrant

18 de jul. de 2015

Have been a customer of Thelen Honda for nearly 20 years and on my 3rd Honda.

joyce

18 de jul. de 2015

My car started making a terrible noise while I was in Bay City so I decided to stop into Thelen Honda without any notice and they were able to squeeze me in and check my car out and fix the problem (replaced break pads and rotors). My car is 14 years old and I've gotten all my service done at Thelen Honda and they have always treated me very well.

Tom Osborne

17 de jul. de 2015

I own a 2004 Honda Element with 204,500 miles on it. I was hearing a bit of a voice from under the hood, and took it to Thelen Honda for service. As I suspected, the water pump was making the noise. Thelen Service Department replaced the pump and took care of other routine service needs in a timely manner. The water pump had to be ordered, so they provided me with a loaner vehicle over the weekend. I am very pleased with their service.

georgeX4

11 de jul. de 2015

Pleasant, knowledgable individuals that provide excellent service that is reasonably priced with good turnaround time. I will certainly bring my Honda back to The Ken Honda for future service.

PS

7 de jul. de 2015

The Accord is a great car and I would recommend it for anyone.

Dudedog

19 de jun. de 2015

Great news it was only a rusted heat shield. $65. Have always been truthful with us. Chris has been fair and honest. We have been dealing with this dealer for over 20 years.

Turtle3333

18 de abr. de 2013

High pressure sales pitch by Jason-- despite me saying that I didn't appreciate that. He also interrupted me alot when I was talking. Awful experience -- stay away from thelen . They r much nicer at betten honda !!!!

Ashley84

3 de dic. de 2011

I went in for a simple oil change and was charged over $100. When I asked how an oil change could be this high, I was talked down to and treated with no respect at all by a Chris Mcphee and a Lori Ross.

rgaudreau

1 de oct. de 2009

I recently brought my Honda Civic in for some routine work and an oil change. I had an opportunity to work with Chris and he was fantastic. He was very honest with me and showed me what was causing my problems. I was at ease and the repair costs were very competitive with my nieghborhood mechanic!! My car was returned to me quicker than I expected and they had washed it for me. It was a very friendly atmosphere and I will be returning to Thelen Honda for all my repair work.

simran

29 de sep. de 2008

Since there are hardly any authorized service locations for Honda in the tricity area, we went to Thelen Honda for the 75k service. they charged $700, and the mileage dropped tremendously after the service. We thought there may be some reason and checked with them, But the Service attitude was really BAD !!!!! The Manager didn't even allow the mechanic to check the car (not that he was busy with other customers). Absolutely no Service attitude. Well I paid freaking 700 bucks for it, it was not free. I have a right to know why the mileage dropped drastically and why the engine makes a noise.DO NOT go there even if they offer a FREE Service. Get your Honda serviced by local Mechanic instead..Honda should probably revoke their license from such dealers

sccoupe

13 de jun. de 2007

Thelen Audi service damaged two of my 2007 Q7 (1200 miles) alloy wheels during a required first 6 month service and recall. Service accepted respondsibilty, but knew of no one in Michigan to repair the dents and chips to the wheel finish. I found another Audi dealer who would deal with this repair to OEM appearance, but Joseph Thelen said no.... I would avoid this dealership for sales and servive if at all possible.

khansen

24 de oct. de 2003

I bought a 02 Accord coupe at this dealer and here is my story.<br>The 03 models were out and I was able to get the car lodaed out for almost $4000 less than sticker. Also as part o fthe deal I got a spoiler added. I live in fairly well populated area in Central Michigan and this is the nearest dealership to buy a Honda,VW, or Audi. I made a trip back to the dealership for the spoiler installation after purchasing the car. A buffer was dropped on the hood. I was forced to return for that repair. The car is silver and the paint did not match. I have not mentioned it but it bothers me whenever I look at the hood. Another problem I have is more of a corporate honda thing that buyers are not made aware of. The car has a service reminder light the stays on when a service is due. This is a problem because the dealer is about a 45min drive away. I travel a lot so I have already had the car in for service at 2,500mi, 7,500mi, 13,500mi and 22,500mi The cost each time has varied between $120 and $250. I believe I paid about $120 for a simple oil change, tire rotation and balance at 7,500mi. It just doesn't seem like a good way to treat a new customer. My old car was a 97 Dodge Avenger with about 100,000 miles on it and my 02 Accord has already cost more in routine maintanence than my old car did while I racked up 100k on it!