Jenny

19 de oct. de 2016

We moved from Texas couple months ago and always heard ppl here in Cali are mean but until I met this guy Ed. Ed is a super friendly,nice, funny person. I went to the Acura dealership by Montarclair and didn't like it much. Definitely will go back to him for my car service and will definitely bring my daughter car to him as well.

Lanomay

16 de oct. de 2016

They genuinely care about their clients. Everyone is friendly and they keep you informed about your vehicle and any additional problems that may be found..

Elisa

15 de oct. de 2016

Fast easy and very welcoming. I'd definitely return here for service on my vehicle and refer to family and friends

Miguel

12 de oct. de 2016

Went the extra mile to provide great customer service. Informed me immediately about a problem they encountered during the vehicle inspection. Since it was covered under warranty, they gave me a loaner car for the day without questions asked. Will definitely be returning again. Thanks Mark!

Seiza

11 de oct. de 2016

the service consultant was busy with another costumer, so Mark step in and assist me right away. He was very helpful, friendly and answered all my questions.

Rebecca

7 de oct. de 2016

Alan was very helpful in his knowledge and put me at ease with my air conditioning issue. He accommodated my needs efficiently and effectively during my repair.

Susana

5 de oct. de 2016

Welcoming, helpful, dependable, honest, efficient and and overall great service!Quality service that I have not experience at any other dealership!

Kellie

4 de oct. de 2016

Great customer service, my service advisor Alan is extremely knowledgeable and makes my experience seamless and fantastic . I will definitely recommend Tomas Acura to friends and family all of whom I'm certain will have a great experience

Lydia

4 de oct. de 2016

The team handles everything with genuine care - I never feel like I'm getting swindled to meet some type of service sales goal.

Lester

2 de oct. de 2016

Service was great. Service advisor, Joshua, was clear and honest in his assessment and extremely helpful. Big help being offered a loaner car.

Glenn

1 de oct. de 2016

low pressure to get extra things done, Only recommended services that actually needed to be done, Explained needs completely. Fast and efficient. Liked the free inspection and car wash with service

Marcella

1 de oct. de 2016

Check my car to see if anything else needed to be done. I had a bad tire, so I was able to get it fixed before anyone had a problem with it.

Richardsherry

1 de oct. de 2016

Service department is second to none. Always have excellent service. Never take my Acura anywhere else for service . I can't write anything else. Nice to see how many more words I need so I can stop typing.

Joshy5001

27 de sep. de 2016

I took my car in for service for the airbag recall. I didn't make an appointment but Ed helped me with my car. Even though I had no appointment and they were very accommodating and were able to fit me in, in a timely manner. Thomas Acura has always been great for my car buying and service needs!

Pauline

23 de sep. de 2016

Alan was great and honest! Josh kept us posted on the progress of the vehicle. It was a wonderful experience.

Kim

21 de sep. de 2016

Everything! The customer service from the advisor was professional yet personal and they went above and beyond even offering to buff out a couple of scratches for me.

Minh

19 de sep. de 2016

I like that I am able to bring my vehicle in without a appointment, with a busy life schedule I am also impressed I can bring in my Honda and have it serviced as well.

Alex

18 de sep. de 2016

Are sales associate Brian was excellent as was the completion team. There are some work to do over the phone all I did was go and pick up the car

Alejandro

16 de sep. de 2016

It was good and friendly service, all personnel is very professional especially the parts department they make sure you get the correct parts to keep your vehicle on the road.

Tom817

16 de sep. de 2016

Never called and informed about a transmission part. When I called, I found out the part was never ordered. The technician ordered the part and I made an appointment. Appointments don't matter. It's first come first serve, so regardless, I still had to wait.After waiting at home for 3 hours. I never got a call back. When I called them, they told me they ordered the WRONG part. Well, when were they going to call ME!!I was apprehensive to go back, but had already been charged for a "diagnostic evaluation." I don't know of other mechanics that charge for this. Most mechanics inspect the problem then give you an estimate.My transmission was fixed, so they say only time will tell. It will be the end of me ever going back there again. I gave them another chance after not going for a couple of years, but I was wrong. Don't make the same mistake as me. Some businesses truly never change!

Melinda

15 de sep. de 2016

The staff are very friendly, efficient and very accommodating. Ed in particular has a very caring personality and seems very passionate about proving excellent customer service. It's great that you offer free loaner cars!

Linda

14 de sep. de 2016

Took my car in for airbag recall. Greeted by Mark who so took care of us. Very pleasant! Overall a 10 plus experience.

dande

7 de sep. de 2016

The time I was in the look for the perfect vehicle, acura dealer was there for me and my family. Thank you very much for your patience tony.

Frank

30 de ago. de 2016

ED BOWLING WAS EXTREMELY HELPFUL AND ALWAYS CONDUCTS HIMSELF IN A POSITIVE WAY. AN ASSET TO YOUR COMPANY. FRANK GERACI

Veronica

30 de ago. de 2016

Went in for service on my car. I was in and out with great device. Was greeted right away and did not have to wait to get helped.. Very friendly at the service drop off

Alan

30 de ago. de 2016

Once arrived i was well taken care of from A-Z. Mr. Ed was great and very knowledgable. When loaner was requested there were no questions asked such as other dealerships where they would make you wait. Very honest and efficient!

Carolyn

28 de ago. de 2016

I like having the same sales person help me this time that I had the last time I leased my Acura.

Manuel

28 de ago. de 2016

The service Representative was very informative and that makes me want to return to have my car serviced next time.

Jasmine

25 de ago. de 2016

Excellent service, very professional, knowledgeable and pleasant staff. It was an ideal experience for finding and purchasing the perfect car.

Edward

21 de ago. de 2016

I was able to get an appointment on the same day. When I picked up the vehicle Alan Sze was very patient and helpful even though he wasn't assigned to my case.

Denise

20 de ago. de 2016

Alan listens to my concerns and they are addressed. He is always a pleasure to work with because of his delightful demeamor.

Melissa

19 de ago. de 2016

Ed was absolutely wonderful. Completely efficient. Easy to contact. He kept me updated. Friendly and Professional. I can't say enough nice things about working with him. Completely different experience from my last experience at Glendale.

Michaeltin

17 de ago. de 2016

Ed always provide exceptional service. Everything was done on time as promised, no surprises, always enjoy coming in to do service.

Weinin

16 de ago. de 2016

Alan Sze was not only courteous, and he's also an expert in what he does as a service consultant. He knew what my problem was immediately after I provided description. Customer service is important on top of quality service. This is the only Acura dealership that has not failed my expectation and experience. I'd come back here for all of my Acura needs.

Jess

15 de ago. de 2016

This was my first visit to this dealership for service to my car. I was received with politeness, friendly and professional treatment. I stated what service I needed and what other problem might be happening to my car. I was informed of what services should be done but was not pushed to have them performed. I informed them which services I wanted done at this time and they were them performed.

Belma

13 de ago. de 2016

Great service particularly from service manager. Delivered car on time as promised. Bathrooms need to be re-done and improved although clean.

Havenly

12 de ago. de 2016

Salesperson Richard: very friendly and extremely patient (During a span of 7 days, I was looking into Certified pre-owned, 2015's and 2016's, and he found me everything I wanted and needed to know, with me never confirming I would make a purchase from him.) Once the purchase was finalized, he spent the longest time in the car with me to make sure I understand what each switch does and when to use it. He even helped me hook up my mobile phone to the speakers. I've been driving for over 30 years, and still he amazed me with what he knows.And this is not the end of the story. He then introduced me to the Service Dept Manager Alan, so he (Alan) could help answer all the technical questions I had about my new car. And was this guy knowledgeable: I swear he was the one designing and built my car. I've already told my friends and their friends they have to get an Acura, and they must get it from these 2 persons.

Thomas

12 de ago. de 2016

I felt totally special and treated like a valuable customer. I like the technology of making advance reservations online. I like the warm, welcoming greeting when I arrived. I liked getting a shuttle to and from work, which saved me the cost of renting a car. The service advisor, Ed, explained everything, followed up later with the diagnosis and called when the car was ready. And if all that wasn't enough, my car was washed and vacuumed.

Andrewvirginia

12 de ago. de 2016

Mark went above and beyond to have the weather stripping replaced on our TL. An item that was not included in our extended warranty. First class service!

Gracedavid

11 de ago. de 2016

My experience with Thomas Acura has been nothing short of amazing as I have been lucky enough to have dealt with highly qualified and professional individuals at Thomas Acura especially Alan Sze. Alan is one of the reasons I trust and respect Thomas Acura as he has a wealth of knowledge and experience. He is honest and I trust his judgment explicitly. He will let me know what services he recommends and what services I can wait on until the next service and I truly appreciate his honesty and expertise. It is this type of quality and service that sets Thomas Acura apart from other dealers. I have tried going to another dealer in the beginning that was closer to me and I was utterly disappointed with the service and felt that I could not trust them but once I came to Thomas Acura, I finally felt that I was getting the best service. Everyone at the dealership is courteous from the cashiers to the managers and it is just a very nice experience all around. I will never go to another dealer as long as I own an Acura and highly recommend and have recommended the dealership to friends and family looking for a great place to purchase and service their vehicles!

Philip

11 de ago. de 2016

I found Service Adviser, Edwin Bowling, extremely helpful in ex-paining the service needed and keeping me updated as to the progress of the work. He is a great asset to Thomas Acura in how he proactively relates to customers.

Megan

2 de ago. de 2016

Visited Thomas Acura for routine service, completed quickly. Josh was polite and gave my updated regarding the status of my car.

Maribel

24 de jul. de 2016

Allen was great as always! Nothing to complain about :) I always feel like I can trust in what Allen recommends and I never feel like I'm being taken advantage of.

Irene

22 de jul. de 2016

Fantastic customer service and very customized to the client.Facilities are clean and comfortable. All service reps are knowledgeable, professional and friendly.

Mandanatodd

22 de jul. de 2016

The personal care and touch from alan. He is very attentive, listens and make sure I am treated as a personalso client

Kenneth

19 de jul. de 2016

Our Service Consultant is great - definitely look forward to working with him in the future! Fast and efficient service, even on Saturday!

Robert

17 de jul. de 2016

Services were done right and on timely basis. Alan the service rep was very knowledgeable about my vehicle and wonderful to deal with. Waiting area was comfortable with complimentary beverages and pastries.

Steve

13 de jul. de 2016

Mark Giles, Director of Operations who was our service rep, was excellent. Patient, understanding and attentive. The best! The reason we will definitely make Thinas Acura our servicing dealer and next sakes dealer

Lin

11 de jul. de 2016

We came in to look at a used car. We called in, a sales representative, Bryan Oh, answered the call. When we arrived, another person named Paul greeted us at the door. Bryan Oh was busy. So he asked Paul to show us the car. Paul was very professional and patient in answering our questions. When Bryan was done with his other clients, he came over and explained us about the car and did test driving with us. He did a good job to explain to us about the car and related questions. After about 30 min discussions, we decided to buy the car. We feel that sales reps here are very professional. We feel we can trust them so we decide to buy car here. We also had a very pleasant interaction with the lady (think her name is Jessica) who helped us with the paper work. Everything went very smoothly, and we only used 2.5 hours to buy a car.

Mr

10 de jul. de 2016

Service Representative kept me updated on progress. He was very courteous and checked to see where I was and was I comfortable.

Sabir

7 de jul. de 2016

Thomas Acura are very professional in their job.customers can rest be assured that they are in very good hands.Thats why I take my Acura MDX since 2005.

Evy

7 de jul. de 2016

The customer service provided was excellent. Really happy I have Ed Bowling and Josh to help me everytime I need my car fixed. I highly recommend Ed for my families and friends that wants to service their ACURA cars. He's very precise and thoughtful and super helpful!

Kim

4 de jul. de 2016

Everyting is good! I really like Thomas Acura. They have enough inventory. I decided to buy a car in 30 minutes.

Carla

4 de jul. de 2016

Understood my situation and what I f wanted.Both men were very pleasant and knowledgeable and very easy to work with on our purchase

Donald

29 de jun. de 2016

Service staff were friendly and informative. Waiting area offered free wifi and was comfortable. Service was completed in a timely manner.

Robert

11 de jun. de 2016

Bryan, sales person, is very friendly and thoroughly explaining all information for me to make a decision. He is not only earn the business, but more important earn the relationship. Overall, it was a pleasant and easy experience with Bryan and Thomas Acura. Two thumbs-up for this team.

Desireejustin

1 de jun. de 2016

I can't help but rave about the service I get from Alan Sze. He knows his customers and takes care of whatever needs I and my vehicle need. He is knowledgable in the work he does and is always willing to go the extra mile to take care if his customers. I am always pleased to work with him and always look forward to seeing him when I come in to service me vehicle. Thank you Alan!

Max Sin

30 de may. de 2016

Honest is the most important in buying a car, I met many cheaters selling cars in the car industry. This dealership is honest and transparent. Do your homework before visiting them, ask for price match or give them your offer, they will try to make a deal for you. Chris Fleischer is the sales man that help me out, you can look for him to help you, from the price I bought my new Acura MDX, I knew he really help me to fight for the best price. Thank you Chris Fleischer!!

Susan

26 de may. de 2016

I'm always happy with my Thomas Acura experience. The staff are friendly and very accommodating, and the customer lounge is very comfortable. Alan Sze is wonderful to work with as he explains available options and repairs in clearl and understandable terms. He also works to get me the best price.

MDX Customer

25 de may. de 2016

Me and my wife visited Thomas Acura last Sunday and had a very bad experience. Firstly, usually you go to a dealership, you will find agents on the door itself to help you, but with Thomas Acura it was totally different, even though there were not too many customers visiting at that time. We reached at Thomas Acura and stepped inside the dealership showroom, one of the sales agent was showing the display model to one of the customer and all other agents were inside the rooms. This agent did not even radio the other agents to inform that we are there and someone should entertain us. After waiting 10-15 minutes, I went to one of the manager offices and there were other agents chit-chatting there with no customers. Anyways, We met the sales agent with whom I scheduled the appointment, his name was Bryan Oh. He took us to the car in the parking lot and offered us a test drive, we went for the drive and asked some questions to Bryan, but unfortunately he did not have answers to our questions. He couldn't explain us the features of the car and said -- """"Don't ask me, this is the way it is, Acura made it, I don't know"""". I was very surprised by his reply as he is selling a Acura car and he is not trained on the car features. Next, we asked him to appraise our car, as we went to the dealership to make the deal. He looked at our car, it was a convertible, he took the keys from us and sat on the driver seat. I thought he asked our car keys to check the odometer reading, but he start pushing all the controls and clicked on the button to open the convertible top. I was so mad at him, as he didn't even ask us if it is okay to open the top. He should have checked with us if there was something in the truck and if it is okay to open the roof. If he (Bryan Oh) was educated on the car, he should know that if you try to open the roof top and there is something in the truck, then it will get stuck and can cause damage. Story was not finished there, he came up with papers which had our car appraisal number and the new car price quote. When we asked him for the explanation of the cost breakdown, he replied -- """"""This is the way it is, TAKE IT OR LEAVE IT""""""". I have never seen a sales agent talking like that. I said okay, we will leave it (as he sounded rude), I stood up, grabbed the papers, suddenly he forcefully snatched the papers from the hand and ran in. I was brain freezed, what happened to this guy, why is he reacting like this. I went to his manager office to inform that he was rude to me, and there too, he was standing there and kept repeating loudly -- Thank you, thank you ....... I am like, stop it, let me talk to your boss. Anyways, that was my experience, we went 40 miles to Thomas Acura with 100% intention to buy the car that day, but with the culture at Thomas Acura, I feel lucky we did not buy from there. I would not recommend Thomas Acura.

Marion

26 de abr. de 2016

Ed Bowling is wonderful. He always has a smile and kind word. Everyone at the dealership is friendly and helpful.

Lisa

26 de abr. de 2016

they let me know it's going to take about an hour they directed me to theLounge where I can have coffee Danish or bottled water in the refrigerator which I love that

Melinda

11 de abr. de 2016

The staff are friendly and thoroughly explain the type of service my car needs. I also appreciate that I dont have to ask for the coupons because they automatically apply them.

Mary Ellen

5 de abr. de 2016

Allen was extremely personable and kept me up-to-date as to when the parts needed would be shipped. He was able to let me use loaner car for the day. My car was ready just when he told me it would be. I am very pleased with the service received.

Gracedavid

2 de abr. de 2016

Alan Sze is excellent as he has years of experience and truly knows cars. He is highly professional and truly cares about his customers and goes above and beyond to ensure that you are taken care of and he will only recommend services that are needed. I trust Alan and know that I am in the best hands. Of all of the dealerships that I have been to, by far, Thomas Acura is the best as I feel that they have the best professional individuals working there.

Robert

29 de mar. de 2016

Allen, Mark and Josh are friendly and know how to take care of their clients. My next Acura will be purchasedfrom Thomas Acura because of them.

Omar

28 de mar. de 2016

Alan was incredible! Very personable, upbeat and honest. I've never felt so comfortable at any dealer. Now, I'm spoiled, because I only want to deal with him.

Karen

19 de mar. de 2016

I called 2 days in advance to have service, and was given an early time slot,and the employees were friendly and helpful.

Martin

11 de mar. de 2016

I was in for battery replacement and from the moment I arrived I was treated like a star by Ed. He gave me a tour of the facility and end at the waiting area. Ed also kept me updated on the status of my vehicle.

Ken

2 de mar. de 2016

Alan in service is absolutely fantastic and is one of the reasons why we return with our Acura to this location! His customer service is above and beyond expectations! Great job Alan and great job Thomas Acura!

Thomas

2 de mar. de 2016

I felt totally special and treated like a valuable customer. I like the technology of making advance reservations online. I like the warm, welcoming greeting when I arrived. I liked getting a shuttle to and from work, which saved me the cost of renting a car. The service advisor, Ed, explained everything, followed up later with the diagnosis and called when the car was ready. And if all that wasn't enough, my car was washed and vacuumed.

Sabir

1 de mar. de 2016

It is one of the most liked dealership from my side.very comfortable and relaxing atmosphere.All service personnel are very polite and very professional.

David

23 de feb. de 2016

The service adviser Ed was extremely knowledgeable and fun, I will recommend all my friends interested in an Acura automobile to visit your facility.

Teresa

13 de feb. de 2016

Allen Size is super friendly and knowledgable. I always feel like I'm being treated fairly. Also, your cashiers are always so friendly and personable.

Kenneth

12 de feb. de 2016

Ed,the service advisor, was great. He ordered a new side mirror for me and got it installed on very short notice. He kept me informed promptly throughout the process. I really appreciate his exceptional customer service.

Hector

11 de feb. de 2016

Ed was customer focused, courtesy and well versed on what needed to be done. He asked questions that helped identify the problem I was having and suggested the most cost effective solution.

Rudy

10 de feb. de 2016

Ed from service department was extremely helpful and efficiently. He promptly kept me updated with any and all information regarding my vehicle. I also appreciate the free wash and vacuum of my vehicle.

Gail

9 de feb. de 2016

Josh Kramer assisted me with my service (tire replacement). He looked at my car immediately even though I did not have an appointment and was able to write my order up and I was ready to get a tire replaced within the next hour. Josh was really nice and professional! The price was actually really good & it beat everyone else I called around the area!

Carol

31 de ene. de 2016

Ed, my service consultant, was very thorough and clearly explained what the problem was and what needed to be done. I asked some questions and he went over the explanation, as well as checking on my warranty purchase. Excellent.

Shanon

29 de ene. de 2016

Ed Bowling was so helpful and went above and beyond my expectations. He had my issue resolved in a timely manner.

Kurt

20 de ene. de 2016

The service manager was very attentive and helpful. Clean professional facilities. A shuttle service was offered even though we didn't use it.

Pat

16 de ene. de 2016

In general we met the sales dept. one time but contacting service dept. numerous times a year. The relationship starts and continues is at the first time we walk into the door where a person (Alan Sze) greets us. First impression starts there!!!

Joel

31 de dic. de 2015

Alan Sze is fantastic to work with. Always pleasant and accommodating. I trust him and know he will ensure that my car is well maintained. Alan is THE only reason I drive 45 miles and past two other Acura dealers to come to Thomas Acura.

Timothy

31 de dic. de 2015

My wife and I have always been treated well at Thomas Acura and we appreciate that very much. The service work we have had done on our Acura TL was done right. Thanks to everyone at Thomas Acura.

Eric

23 de dic. de 2015

General Manager waited for us to arrive after being towed in while it was raining. Ed took care of another issue with ease also provided a loaner to make an appointment

Lance

15 de dic. de 2015

THE STAFF is the best. I bought a used Acura at VW of Orange and service it here in town. No better place to get Acura service or repairs

Havenly

14 de dic. de 2015

Salesperson Richard: very friendly and extremely patient (During a span of 7 days, I was looking into Certified pre-owned, 2015's and 2016's, and he found me everything I wanted and needed to know, with me never confirming I would make a purchase from him.) Once the purchase was finalized, he spent the longest time in the car with me to make sure I understand what each switch does and when to use it. He even helped me hook up my mobile phone to the speakers. I've been driving for over 30 years, and still he amazed me with what he knows.And this is not the end of the story. He then introduced me to the Service Dept Manager Alan, so he (Alan) could help answer all the technical questions I had about my new car. And was this guy knowledgeable: I swear he was the one designing and built my car. I've already told my friends and their friends they have to get an Acura, and they must get it from these 2 persons.

Dora

14 de dic. de 2015

I was able to call and get an appt that worked with my schedule, which is not always the case other places. I was told how long the work was going to take and the work was ready on time

Fernando Espinoza

28 de sep. de 2015

I recently took in my used Acura to be checked out at your dealership. Its the first time I have ever owned an Acura and the first time I have gone to your dealership. I'm pretty sure you already know this but I personally wanted to let you know of the great guys you have working in your service department. The way they helped and treated was as if I had been a long time customer. They made me feel like family and listened to my concerns regarding my vehicle. I would like to take the time to thank you for having such great guys in your service department (Alan, Mark, Josh, and Ed).

Eric Johnson

22 de sep. de 2015

I bought a pre-owned Acura TSX from Thomas Acura in June 2013. I followed up with a thank you note but surprisingly never heard back from the salesman. About a year later I contacted him about a service question but never heard back. Recently I contacted him about trading in the car for a new TLX but again never heard back from him. (He's still listed in the company directory.) I also spoke to an internet representative. The dealership didn't have the exact car I wanted so I asked if they could locate one. She never got back to me. Don't they want to sell cars?

chai

18 de ago. de 2015

I made appointment for service recall to replace defective A/C compressor clutch bolt. I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again. 8/17/2015

Chai

17 de ago. de 2015

I made appointment for service recall to replace defective A/C compressor clutch bolt.I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again.8/17/2015

Kyle C

16 de ene. de 2015

I have never had a better experience at a car dealership. The staff was not pushy at all....so much different from most dealerships that just tell you what they think you want to hear in order to make the sale. I was greeted by Ian Thomas, who went out of his way to make sure I was accommodated when I said I'd like some help. He introduced me to Jessica; she was very helpful and followed through by notifying me on all the information I needed to know. Every member of the staff that I encountered greeted me and made me feel like a priority. From start to finish, this purchase was uncomplicated and surprisingly enjoyable.

Gilgonzalez

12 de ago. de 2014

Dealer made me pay for service on a trade in before I closed deal on 2014 MDXALSO contract price for my trade in 2006 TL one thousand less tan agreed Dealer told me I had to use synthetic oil which is not trueCHECK MANUAL 2014 MDX AWD

BUYER

19 de ene. de 2014

VERY PROFESSIONAL AND FRIENDLY SALES PERSON. GLAD TO BUY THE MDX THERE.

Osorio21

1 de dic. de 2013

Had a great time and they made buying a car easy. First time buyer and they helped me get a good auto loan!

Tamil

19 de nov. de 2013

I recently bought Pre-Owned 2013 Acura RDX, the buying process was pretty easy and I have to mention about Rich and Dennis (sales) for their help in the whole process and Dennis's help on getting me lower interest rates. It was worth driving from South California.

tgarcia777

6 de nov. de 2013

Worst car experience of my life. Have purchased/leased six Acura's in the past, this dealership actually lied about a add-on product that they sold to me for $624.00 called "Finishing Touch" Do not buy this product! I made an appointment to have this product put on a couple of days later. I was called the day of the appointment and was told they can not honor the appointment due to poor communication between the Sales Manager and the Service Manager. Do not buy at this dealership!

Daisy O. New ACura Owner

7 de oct. de 2013

Came to acura to purchase a new ilx and had one of the best and easiest experience in buying a new car. I contacted Acura online and received immediate response from Jessica and Chris. Visiting the dealership on saturday, I was able to tell chris exactly what I wanted and with a little negotiating I was able to make a deal and get my beautiful 2014 ilx. Overall great customer service, Chris is an awesome salesman and Lashon who handle my paperwork was a pleasure to conversate with.Overall process was about three hours. Great place to buy your new Acura :)

Peter

30 de sep. de 2013

A very professional sales (His name is Fernando) provides excellent service for me. I am very satisfied and will recommend more friends to Tomas Acura!

Norm.

7 de ago. de 2013

I have had a very pleasant experience with Juan.He went out of his way for us.

Darbie Cawelti

26 de jul. de 2013

Jessica Rosas was so helpful! We did all of our credit app online and discussed monthly payments with her over the phone, since we lived so far away. She made it so easy! I bought a used 2011 Mazda 3 and it is great! Nothing is wrong with it and Jessica had it all ready for me even before I got there to pick it up! She is a great car sales woman! So nice, and gave everyone in my family such respect! Ask for her if you ever make a trip down to Thomas Acura!!

John

15 de jul. de 2013

Had a great experience. Jessica responded to my email right away, greeted us when we got there, and had us test driving the car in no time. We did our research and came prepared--knowing which car we wanted, how much we expected to pay, financing arranged, etc. Everyone understood that and didn't try to waste our time or give us a hard sell on extras. We are happy with the service and attention we received and are definitely happy with the car and the price we got.

Pepper

28 de may. de 2013

I just pruchased a new 2013 Acura RDX from this dealership. The sales person is very courteous, polite and no sales pressure. He explains the pricing and the pricing is to my expectation. The transaction went smoothly, and take no more than two hours. Highly recommended.

J. Jacobsen

27 de may. de 2013

From initial contact by internet to eventual trip there to buy a different brand used vehicle, first rate experience with Fernando Galindo and finance dept. Nothing bad to say, fast and efficient and took any obstacles to making the deal a positive experience in their stride. Thank you.

54943

28 de ene. de 2013

Bought my new 2013 RDX from Thomas Acura. I worked with JR Davidson the sales person and Zabi Kabir the sales manager. Both are friendly, funny and easy to work with.After some internet search, i narrowed down the price range for how much i wanted to pay for this vehicle. I sent out price inquiries to a bunch of Acura dealers around town, and got a few quotes including Thomas Acura. Thomas wasn't the lowest offer, but they were able to beat it by another $100. Everything went so smooth with ZERO back-and-forth typical dealer haggle. JR and I exchanged a few emails and got everything agreed upon before i went to pick up the vehicle. When i arrived, JR greeted me with my brand new RDX. He spent a good 20 minutes going thru all the features with me, very thoroughly. Unlike many other sales I met who only cared about $$$ and sales, JR knows the product inside-out. The price was exactly what i was quoted, and he did not push to sell me anything i didn't need.Zabi, the sales manager, took care of all my paperwork. He's efficient and funny. It took less than an hour to go thru all the documents, and his jokes made the whole process like cruising on a Hawaiian sunset boat.Overall, the experience of buying my new RDX with Thomas Acura has been nothing but pleasant. I highly recommend JR Davidson and Razi. Do your homework, get prepared and work with Thomas Acura. Not only will you get your loved new car, but with ease and smile.

liquidAsset

3 de ago. de 2011

I was searching for New 2011 Acura TSX Manual. This Dealer helped me to get the car that i want. i know to find Manual car especially Acura is very Hard But JR and Loren has help me to get the car that i want. i am so pleased with them. The process was really Quick and good explanation. thank you

CKubicek

30 de mar. de 2011

This is the second time that I have leased a MDX from Thomas Acura. The experience was great. The people were very friendly and very knowledgeable about the MDX. I got the color and model that I wanted within a very short time. Everyone at the dealership was very organized and the process moved very quickly. The price for the MDX was very fair. Before I left the dealership, JR Davidson explained all of the features of the MDX and helped to connect my iPhone to the bluetooth connection in the vehicle. The technology in the MDX is amazing and it really helped that this dealership ensured that I knew how to utilize the technology before I left in my new vehicle. I would highly recommend this dealership to anyone looking for a great car.

skywriter12

3 de feb. de 2011

ta Barbara to Thomas Acura and had the pleasure of meeting Loren and JR, two fantastic guys who worked with us in a friendly and patient way as we worked through our car purchase. I can't recommend these guys enough. If you're looking for an Acura, this is the place to do it. I've dealt with plenty of car dealers in my day, and these guys are hands down the best. Highly recommended!

kuby1

29 de ene. de 2011

I just leased my second Acura MDX (tech package) from Thomas Acura. I had a great experience the first time I leased from Thomas Acura and the second time was even better. The sales personnel were great, the SUV is beautiful and the technology is wonderful. The vehicle has a wonderful ride and is great to drive. I would deifinitely recommend using this dealership. They were extremely helpful and the price was very reasonable. The sales personnel (JR and Loren) explained all of the features to me before I left the dealership. I truly love the vehicle. Will defintely go back to Thomas to purchase my next Acura. The person in charge of the paperwork was also very efficient and made the process go very smoothly.

bldmhj

25 de jul. de 2009

I thought I had a good experience until I received a letter asking for more money. They claim they made a mistake in calculating the DMV cost-yeah, a 15+% mistake!! So, now I have to pay for their error or have my registration held up. They ruined the buying experience and good will. If you ever buy from them, (I wouldn't ever again), make sure that you include a clause that if they make a mistake in the calculations, they eat the cost. Don't come demanding additional $$$ from the customer who in good faith had negotiated a price you agreed to!

cathMDX

13 de abr. de 2009

Got price quotes for 09 MDX Tech from few dealerships. Thomas Acura gave the lowest price quote, that's why I bothered to go to their showroom. Big mistake! Misleading price quote as it didn't include destination charge, while other dealers usually include it. Said would beat other dealers price quote, but they only matched it.

AVOIDTHOMASACURA

8 de ene. de 2009

Worst car buying experience I have ever had. Negotiated with them for a week and a half on the price of a vehicle. Was totally honest and told them my bottom line price. Left dealer because they couldn't do it. The following week I kept recieving phone calls/voicemails from this dealership from several different people. They kept on trying to push me to buy the car at a price 2k higher than my bottom line price. Finally the sales associate Quyen told me he would get the price that I wanted, if I came in to the dealer to show that I was serious. I went to the dealer the following weekend and signed the paperwork for the car. Bid mistake, these guys are using some underhanded tactics. Using the different numbers and percents for the monthly payment, they totally tricked me into paying 2k more than what I had wanted. Completely dirty and underhanded. Kevin the Sales Manager denies everything that happened and is saying the deal is completely legitimate and that they did nothing wrong. The finance manager when reviewing the contract with me was very confusing circleing several different numbers but never once saying, "This is how much you're paying for this vehicle." My car was not even clean on the inside, there was a layer of dust on the dash. AVOID THIS DEALERSHIP, THEY USE UNDERHANDED TACTICS TO SELL YOU A CAR FOR A HIGHER PRICE THAN YOU NEGOTIATED FOR.

morte

31 de dic. de 2008

We are first time buyers and our first experience at this dealership was aweful! Although we did recieve a great price for our vehicle and good service from Joel, the manager and other salesmen were the MOST unprofessional, dishonest, and rude salesmen we have ever seen in our lives! If you are looking for a great Acura experience, go to Weir Canyon - we would have bought there if they had the particular vehicle we were looking for! If you do shop at Thomas, watch out for added/undisclosed prices at the time of signing and don't be surprised if you have to really fight to get a fair deal.

DJ South

2 de abr. de 2008

Unfortunately I didn't catch the name of the "head guy of used car sales" today but I was quite surprised. I am 19 and have been working full time/going to school my whole life. If I sell my current car and add in extra money I could easily afford an acura rsx. I told the guy Im looking to pay around $15k for a used rsx. He then replies "Ok well we offer financing.." so I cut him off and just say "no the car will be payed fully off." This asshole seems to be unhappy with where he is at in life because he replies to me "is mommy going to be writing a check or..?" I was shocked at what he said to a serious customer. He then offered me a 02 rsx with over 60k miles for $15-$16k... wow... this guy not only insults me but offers me a shitty deal. I would recommend people go to a different acura dealership.

skagen

4 de dic. de 2006

Can't believe the kind of service they provide for a $45000 car. Rude and unprofessional. Spent 7 hours and almost walked out at the 6th hour without the car. Bad attitude. I don't recommend anyone to buy a car from them. It was a very unpleasent experience without even negotiating. I was paying them what they asked for and even then they had a problem with it. I have heard of buyers remorse but seemed like the sales manager and the finance manager had the seller remorse >)

jct1

23 de ago. de 2006

My family and I have owned many vehicles and dealt with many dealerships with both good and bad experiences. However, the experience I've had at Thomas Acura was beyond horirble. Paul, my main salesperson, knew NOTHING about the Acura TSX I was looking at!! He didn't even know about the simple, standard features in the car! On top of that, we traded in a vehicle. Prior to trading in, we looked up the rates in the Blue Book, so we knew what we were working with. They gave us a sub par price, but when it came down to cutting deals for the new Acura, they tried to drop the price of the trade in from $10,300 to $9000something. According to the Blue Book, the dealer trade in price for my vehicle ranges from $11-13,000. Then they went on this whole rant about how they were doing us a favor. YEAH RIGHT.So after the trade in and new car business was taken care of, it took them FOREVER to clean and was the car. I mean, we were the ONLY customers there at the time and it was near closing, so there were no other cars for them the service! When the car was finally ready for me to drive home, they told me that I needed to go back in the near future so they could remove the watermarks on my car, because apparantly, that special service guy was on vacation. Paul told me that we can come anytime and it would only take 1-2 hours. I took the car back yesterday to fix the watermarks. We even called ahead and spoke to Paul to confirm this service and to make sure that if we brought it in at that time, we'd be able to get it back the same day. When we got there and spoke to Paul and an employee in the service department, they said that it'd take about 2-3 hours. Fine, that's acceptable. However, as my mother and I were pulling out of the lot, Paul comes up to the car and says that we need to leave it overnight because that technician was once again not in. Paul and the other employee then promised that the car would be done by noon today, so we didn't bother to borrow one of their vehicles. So what happens at noon today? I called them to check up on the status. Was it done yet? OF COURSE NOT! Paul told us around 12:30 pm that they had started working on it and it'd be done in a few hours. This time, I decided not to deal with Paul, because he clearly has no idea what he's doing. I called the dealership and complained to their receptionist and told her the story and she transferred me directly to the technician in charge. Guess what the technician told me? THEY HAVEN'T STARTED WORKING ON MY CAR YET!!!! I was LIVID. The technician told me that my car wouldn't be done until 6 pm. I've had to reschedule my day and sit around and wait for the dealership to get their act together. I am apalled by their uneducated salesman and I am livid that Paul kept feeding me excuses and speculations rather than just tell me the truth straight up. Never again will I do business with them and I will make sure that no one I know does business with them either.