Donald Smith

3 de jun. de 2016

very brief encounter, however it was all positive, look forward to shopping there for my next vehicle

Marlon Stanford

2 de jun. de 2016

Exceptional service, and clean facility. New renovated building provides customer comfort that exceeds expectations.

Dain Clark

1 de jun. de 2016

New facility was great. Everyone friendly and curtious. took a little longer for the oil change and tire rotation than I thought it would but it did not bother me that much as long as everything is done right. I was very pleased and confident that my service was done right. We love our F150.

Joseph Holmes

29 de abr. de 2016

I called to get prices on standard services for my F250. First and most importantly you answer the phone, unlike your big cousin in Tallahassee. The service advisor was with a customer so the operator told me he would call me. And do you know what happened? Josh DID call back. We discussed the work and costs. We set an appointment I showed up and you were ready for me. You completed the work timely. I left very happy and have told everyone I know this story. So in reality nothing happened, except what was supposed to happen. Good Job!Ed Holmes

Robert Orsillo

27 de abr. de 2016

Staff was responsive on my arrival. Joshua was courtesy and professional. The staff was thorough fixed the front rotors serviced my truck and I was on my way in no time. The facility is new and clean, with a great coffee selection and a comfortable waiting area. I will continue to have my vehicle serviced there and tell them to keep up the great attitude.

LaShunda Wilkes

16 de abr. de 2016

Thanks to Mr. Ben Walker for helping me find a car of choice... I drove all the way from Savannah, Ga to find my dream car. The whole staff was very helpful and fast at getting me out the door. All my questions were answered and I have no worries not to metion the deal on my 2011 Toyota Camary... Thanks to the Ford Dealership

Diane Rehberg

30 de mar. de 2016

From the initial purchase, to service and maintenance.... The whole Thomasville Ford Lincoln staff is amazing!

Larry Yandle

22 de feb. de 2016

I have a 2012 F150 XLT with a little over 28,500 miles on it and while my service (repair) was fine on my last visit, I feel that the initial diagnosis on my coolant leak was incorrect. The first diagnosis was a bad hose ($224). Unfortunately, after having a new hose installed, it still leaked and then I was told I needed a coolant recovery tank ($404). Hopefully this will fix my problem, but it's only been a couple of days, so I'm keeping my fingers crossed.I have bought (3) F150's from the dealership in Thomasville and I would like to buy another one soon. I still plan on getting the vehicle from the dealership in Thomasville, so this will not make me go elsewhere.As for the staff, they were kind and courteous, no problems there.

Cynthia Springs

19 de feb. de 2016

I purchased my 2007 Lincoln MKX from your dealership in 2008. I have had all oil changes, maintenance, and purchased tires -all at your dealership. I have always had an excellent experience with your service department. I would like to mention a member of your service team, Josh Tuck. I always ask for him when I call for service appointment. He is very courteous and professional and an asset to your service team. Also, I really appreciate being driven home while repairs are being done on my car. That is a great service! I will continue to bring my car to your dealership for service in the future.

Nelson Caviness.

18 de feb. de 2016

Truck was broke down you had the part got it back to Thomasville your shop check it out reset computer on the way we went. As owner of C&s Machine Co. Thanks we got our customer taken care off and they will call us again as we will call you again when we are in trouble. Will need a new truck in the near future I hope you can give us a good deal on a replacement truck. Again Thanks again for your fast service.

Pamela Walker Daughtry

8 de feb. de 2016

Very helpful. I didn't buy a new car just brought my ford fusion in for oil change. You guys are in the process of renovating. Place is looking nice

Charles Whatley

5 de feb. de 2016

Quick diagnosis, timely repair, and reasonable cost!

John Gass

2 de feb. de 2016

It was okay. My only problem with them is if they say it will be 3 hours it will probably be 6. The timing is always off.

Valued Customer Dot

1 de feb. de 2016

Service and staff are friendly and knowledgeable. Repairs are completed promptly.

Joyce Clary

1 de feb. de 2016

Enjoyed the new facility and the wait was not long.

Lawton Hodge

21 de ene. de 2016

I purchased a C-Max Energi in March 2015 and my first oil change was due at 20k miles. Josh (service department) was ready for my car as soon as I arrived. They kept me updated on the status and offered to drop me off (and pick me up) if I needed to be elsewhere.I could not be happier with the service. I contacted other closer dealerships (some within 10 minutes of my home) prior to returning to Thomasville Ford (because they are about an hour from my home), but the closer dealership didn't even bother to contact me.

Jeff

20 de ene. de 2016

Can always expect quick and reliable service. Vehicle is ready when promised which is very important to me.

Keaton Pullen

18 de ene. de 2016

My salesman, Jim Duke,was very knowledgeable and courteous. He went out of his way to explain how everything worked. From his initial "Hello" I knew I would buy my new MKZ from him.What a pleasure to do business at Thomasville Ford/Lincoln.

Jerry Kolter

17 de ene. de 2016

service was timely and well done. personnel friendly and professional.

Linda Best

17 de ene. de 2016

The service department was very friendly and professional. They took care of my needs and service my car in a timely manner. Great services,friendly staff, and clean facilities

Rex Hester

12 de ene. de 2016

You have to be proud to have an individual like Tyler working for you. I have owned more than 50 cars in my life and buying this one was the most pleasant. He was very professional and did everything I ask in a timely manner. Tyler even delivered the truck to my front door himself. Tyler and I did this entire deal by text.

Ryan Zukley

11 de ene. de 2016

The staff was helpful and very nice. So far I have been going there for all my services and need for my ford feast and I will continue to go there until I have a couple of bad ones. So fare so good. Next time I buy a new car I think I will get it from there as so fare I think I am getting good treatment. Not interested in getting one as of yet. Still need to pay this one down some more. Don't think this is an opportunity to send me information on a new or used cars. I am not in the market.

Samuel Breidt

6 de ene. de 2016

In and out quickly, no unreasonable delays. Since Thomasville Ford DOES NOT participate in the Ford Owner Advantage program [a BIG negative mark], coupled with a shop rate of $100/hour [a bit above the South Georgia median], other more affordable service options appear viable.NOTE: Facility is undergoing major reconstruction!

Mark Brown

5 de ene. de 2016

I purchased a F350.The Salesman did a great job, no problems.

Caryn Eades

4 de ene. de 2016

Best service ever!!!! going to pass the word out. they were fast and super sweet people. i got exsactly what i wanted

Tabora Temple

31 de dic. de 2015

Gerrell was my salesperson and he made the process very easy. I found the vehicle on the USAA website. Once the dealership fixes a few issues that is wrong with the vehicle, I will be completely satisfied. Thank you for assisting veterans and military personnel with our car purchases by advertising through USAA.

Mike Bishop

29 de dic. de 2015

I had the radiator replaced because it was leaking. When I drove the truck back to Cairo the rubber lower deflector that attached to the radiator was not secured to the radiator and hanging down. I had to buy some tabs and attached it myself rather than drive back to Cairo. My wife,s Escape was taken in for a factory recall and she complained that she had to wipe seat of because of grease on it before she could drive off. she got some grease on her pants anyway and was not a happy comper. I cleaned the seat after she got home.

Betty Herbert

26 de dic. de 2015

My service experience is always great. I always ask for Brendan when I need to bring my car in. He's always polite, has a smiling face, and lets me know what I need to keep my MKS performing well.

Dain Clark

22 de dic. de 2015

Everything I asked for was done in a timely manner. Staff was friendly and very helpful. No charge for my first service on a new f150. Cant beat that!

Cynthia Meadows

21 de dic. de 2015

Josh is always very courteous and helpful in explaining repairs made and needed on my Ford Edge.

Ralph Wrightstone

21 de dic. de 2015

THE WHOLE SERVICE STAFF WAS EXCELLENCE IN EVERY WAY

Erik Fitzgerald

10 de dic. de 2015

Great service, friendly staff. I am very pleased with my experience with Ford.

Michael Crozier

8 de dic. de 2015

Jennifer was my sales person and she did a great job. Easy purchase.

Louise Ogburn

1 de dic. de 2015

I always have a pleasant experience when I take my car to be serviced at Thomasville Ford Lincoln. The service personnel are pleasant, prompt and my car is always returned washed and sparkling. What a delight.

Susan Mayfield

30 de nov. de 2015

I am very pleased with both my experience at Thomasville Ford AND my new Mazda CX-9! Butch and the rest of the staff were very friendly and accommodating, especially since I was running late on the evening before Thanksgiving. The staff had to stay late that night but everyone was so nice about it. I got a great price, great car, great salesman! Thank you!!!

Jonathan Hare

27 de nov. de 2015

All of the staff was very friendly and helpful. It was my first visit to get the oil changed on my 2014 Ford Fusion.

Robert Conklin

20 de nov. de 2015

I appreciate them being honest and courtious to my wife. It says a lot about building trust.

Judith Sheffield

19 de nov. de 2015

they were very friendly and helpful. They explained the repairs and what might be needed in the future.

Greg Guyton

17 de nov. de 2015

I took my car in for service at the Thomasville dealership due to a battery issue. The gentleman (Josh) I spoke to was very helpful in located the problem, he called me in a timely manner to inform me of the diagnosis and what it would take to repair my vehicle. The entire staff were professional and courteous, including the receptionist Hanna.

Desiree Wehner

13 de nov. de 2015

Excellent service! When the remodeling constructionis complete I think all bases will be covered.

Suzanne & Robert O'Leary

12 de nov. de 2015

Work done as expected in a timely manner. Was advised of upcoming suggested work for 60K. Good people to work with. Construction not getting in way of service.

Pamela Daughtry

11 de nov. de 2015

Oil change was done on my car. No complaints. I am a satisfied customer. I used to take my car to a dealership in Tennessee who would give a small credit for each Tim I brought car in and every 4 -5 oil change was free.

Tammy Crawford

9 de nov. de 2015

2013 Fiesta and a 2012 SonataThis time the service was great!!

C&S Machine Co.

9 de nov. de 2015

2012 f-350 the service is great have no complains once so ever.

Patricia Baxter

4 de nov. de 2015

Have been a customer for almost 20 years. Service is always courteous, friendly, reliable and prompt. It is why I have remained a longtime customer.

Peter Pursino

3 de nov. de 2015

Always a pleasure when I deal with the people at Thomasville Ford..

Juhaina Soares

28 de oct. de 2015

I got my Ford 2015 serviced and the service was great. Brendan was very helpful.

James Clanton

27 de oct. de 2015

Very helpful and friendly. It was all warranty work, but they got me in and out quickly. The service writer was very friendly. He acted like he really cared about me and my problems. It was a good experience overall.

John Lewis

27 de oct. de 2015

As always, my experience at the dealership in Thomasville, GA is excellent! Each staff member is friendly and beyond helpful! I especially love the fact I can have my oil changed and car checked in a hour and be on my way. I highly recommend this dealership for their sales department and most especially their service department. 5 stars for this fine operation!!!

Ryan Teter

23 de oct. de 2015

I purchased a 2004 F250 4wd Super Duty. The price was exactly what I was hoping to pay. Ben Risher took an incredible amount of time with me to answer questions and help however possible. I love the fact that the service department reps (Josh and Leon) insisted that every part of this truck be checked. They found some things that needed to be replaced and we're glad to do so. It was obvious that they wanted me to have the best pre owned truck I could get. Every part of this truck and purchasing experience have been great. I am truly grateful that I was able to drive 3 minutes from home to have such a great experience.

Pamela Saknit

22 de oct. de 2015

Bought a Ford Explorer 2016 4 door xlt. Found the vehicle I wanted under 48 hrs. The service and staff were excellent . My first pleasant experience in purchasing a vehicle..

Mimi Parrish

16 de oct. de 2015

They were very helpful and courtesy. The building is undergoing renovation, but the staff were very courtesy and helpful.

Jeff Will

15 de oct. de 2015

At my age I have had several experiences with car dealers over the years, so I am usually very cautious when choosing a place to get work done on my vehicles. This time at your Ford dealer I was relieved to find my repairs were covered 100% by the factory warranty ------ quickly------- and I was not hit with any extra surprise costs when I picked up my truck.Congratulations on a job well done!Jeffrey Will

Steven Hobbs

9 de oct. de 2015

I bought my truck from your Thomasville Ford dealership and will continue to drive 1.5 hours for any service or repairs.Leon,Joshua and Hannah weRe honest,strait forward and helpful with my repair.Will continue to recommend you for sales and service.Thank you!

Amy Bennett

5 de oct. de 2015

I was very pleased with the customer service at the service department at the Ford dealership. They were understanding and attentive to my needs. They were able to diagnose and fix my car very quickly!

Vy Dao

25 de sep. de 2015

I purchased ford f150, it time for oil service, it's was amazing service, that's all can say.

James Moncur

24 de sep. de 2015

We have dealt with this Ford dealership for over twenty years under multiple managements. This experience was by far the best. There was a no pressure approach from the beginning and all agents were friendly, courteous, and extremely helpful.

Harry Weeks

22 de sep. de 2015

Everyone was very helpful and they did what they said they would do in shortest time possible. Thank You

Nancy Williams

21 de sep. de 2015

Always receive great service and pleasant employees. Thanks!

Nelson Noble

19 de sep. de 2015

My daughter came home for a weekend visit from college. Something was wrong with her steering. It was popping. Your dealership jumped right on her car . The car is driving great. Thank you

Ronald Richardson

16 de sep. de 2015

I already did a survey on this subject. I purchased an Escape from Butch. The sales staff was outstanding.

Ronald Richardson

15 de sep. de 2015

We purchased a new Escape from Butch. The service was outstanding because Butch worked very hard to find the vehicle we wanted. The staff worked together very hard to please our request.

Carolyn Mason

15 de sep. de 2015

I knew "something" was wrong with the car and then found things when I did a health report. I am very pleased with how the car was running after those items were addressed. Finding out that part of the problem was the tires (actually didn't surprise me) and purchasing a new set...it floored me upon driving home! It was like driving the car when I first purchased it in 2013!! I am very pleased! Thank you for your professionalism and excellent service!

Michael Doherty

13 de sep. de 2015

2015 Ford F-150. Service was excellent. The staff was very helpful.

Lillian Barber

10 de sep. de 2015

Service was very personal as always. I like having basically one person to relate to me and answer my questions.

Betty

6 de sep. de 2015

I leased a 2015 MKC Lincoln. Everyone was extremely friendly and helpful. Sarah was very knowledgeable about the vehicle and showed us how to use all of the features.

Alphonso Nixon

20 de ago. de 2015

great customer service great facilities freindly staff

Alicia Harris

19 de ago. de 2015

Great experience with trading in my vehicle.. The Thomasville Ford Team was awesome. I love my Ford Edge. Thanks you guys!

Phyllis Crosby

18 de ago. de 2015

time I pulled my escape for service, the waiting line was long and would not be able to fix it that day and could I come back tomorrow. I appreciate the honesty. Brought back the next day and jumped right on it. Unfortunately I had to have a part ordered and they would not get it until Monday. Took it back Monday and they jumped right on it and was completed in short time.

Pearlie Barr

18 de ago. de 2015

I was in need of help and your staff helped me out in a time of need. I thank all of you getting my car back and running in a quick time. Again thank you

Wiley Grady

17 de ago. de 2015

Service was good. No complaints. No offer of vehicle use while car being serviced. I thought this was a policy for Lincoln owners.

Debbie Richards

15 de ago. de 2015

The staff knew about the recalls even though I forgot to take my letters with me. They set up a time for me and was ready for my car's service.

Janie Blalock

13 de ago. de 2015

My vehicle was received at the scheduled time and service was done in a very timely manner. I had several questions and they were all answered appropriately. Even though there is construction, the waiting area was clean and quiet. Hannah was very attentive to those waiting ensuring that we were not in need of anything.

BRC

12 de ago. de 2015

We purchased a new Ford F-150 4x2 Lariat truck. The whole process was finished in one afternoon, and we drove it off the lot. Sales person was outstanding. The finance department was efficient and organized...it took less than 10 minutes! The facilities are temporary due to construction at the dealership.

Marlon Stanford

11 de ago. de 2015

Staff were extremely helpful and courteous. I would definitely recommend their service.

Laura Barrow

6 de ago. de 2015

Hannah was just the best. She made sure all customers were comfortable while waiting. She had a pleasant demeanor and was very professional. Give her a raise! Lol

John Milton

4 de ago. de 2015

They get me in and out with no problems and treat people like they are part of the family

Japonica Haefele

3 de ago. de 2015

I was not planning to purchase a vehicle. When I met Jennifer she went above and beyond to help find a vehicle that I would like and explained everything about the vehicle. Then she took me for a test drive and explained and showed me about the vehicle. When we were discussing the financial aspects of the vehicle she was with me threw start to finish. After I purchased the vehicle she walked me threw all the electronics set up my phone and again showed me about my new vehicle. At this time she gave me her personal and work numbers stating if I ever had problems to give her a call anytime day or night. Not only Jennifer but the Financial advisor told me if I had any problems or questions to call him anytime. Both stated when I brought my vehicle in to have the oil changed to be sure and to let them know I was there. They went above and beyond. The service was Super and I will tell everyone to use Thomasville Ford!!!

Judith Sheffield

30 de jul. de 2015

service was completely good (everything was explained clearly)

Ross Sackett

30 de jul. de 2015

Butch was very helpful and finance manager was great. Thanks for the hard work in getting the vehicle we wanted.

Donald King

27 de jul. de 2015

Staff was very helpful in scheduling my service and doing the necessary work on my vehicle.

Merita Tucker

27 de jul. de 2015

Very satisfied with service. Personnel was helpful. Offered to take me to restaurant while I waited for my vehicle. Nice touch

Leon Bryson

22 de jul. de 2015

Excellent service!! Price, convenience!! Always a great experience every time!!

James Cain Jr

21 de jul. de 2015

Very easy to work with. Worked hard to earn our business. Only thing not happy with is we purchased a pre-owned car and it only came with one key. All cars new or used should come with at-least two keys. Smart keys are expensive and I would of negotiated this in the sale had I known. Felt like this should of been told up front vs not telling at all. If the key was $15.00 no big deal, since they are very expensive it felt like we were deceived a bit on this.

Michael Doherty

20 de jul. de 2015

2015 Ford F150 Lariat, Upgraded Spare Rim to be able to do a 5-tire rotation on my Vehicle. Staff was very helpful

William Forehand

18 de jul. de 2015

THE STAFF WAS VERY HELPFUL AND CURTIOUS.MY SERVICE EXPERIENCE HAS ALWAYS BEEN GREAT AT GRIFFIN FORD

Dan McCarthy, Marshal First DCA Tallahassee

2 de dic. de 2014

I live in Tallahassee and was in market last week for Ford explorer. I priced same car in Live Oak, Perry and Tallahassee...and Thomasville Ford was lowest price. I was very impressed with the sales team, and it was a pleasure to purchase a car from Thomasville Ford. This was the best car buying experience I've ever had, and my spouse felt the same. They removed all hassle, and all pressure. We now have the car we wanted, and getting it was fun. Two hours after arriving we were out the door in our new car, having handled a trade-in, car selection, and all paperwork. Amazing! I purchased a Ford in Jacksonville in 2012, and Tallahassee in 2013. This was much easier. I was not shuffled from dept to dept, and the the owner of the dealership was there to greet us and oversee all. We want to tell all in Tallahassee about the professionalism of Thomasville Ford. We are glad we made the trip..

Best Gift Ever

17 de dic. de 2012

Fortunately my experience was different from the previous reviewers. I purchased a F-150 for my husband without hassle. The only issue I had with the process was once I arrived to sign the paperwork the dealership added the extended warranty without notifying me in advance.

Car Guy

10 de nov. de 2012

I not going to get into details, just shady car salesmen and shady tactics. Once you own the vehicle, don't expect them to help you if something is wrong with it.

Lindsay

3 de oct. de 2012

I drove 4 hours from Florida to Griffin Ford to purchase a beautiful Mustang GT 5.0. It wasn't until I was well into the trip back to Florida on the highway that I realized something was wrong. The car wouldn't go faster than "top speed" due to myKey settings. I contacted the dealer the following business day to see if they could help. The only way to take the feature off would be to reprogram the key, which could be done at the dealer. I took it to a local dealer closer to my home and found out that the fee to do so is almost $500. I contacted Griffin again, who told me I could bring it to them and they would do it for free. That would make another 8 hour trip for me, plus mileage, plus gas, not to mention my valuable time. Their solution: ok, we will reimburse you if you do it at your local dealer but only up to $90. That's helpful. NOT. You know what would've been great? If I purchased a GT that could go over 80 without having an ongoing hassle. That should've been taken care of before I even arrived at the dealer. How unprofessional!