Paul and Diane

7 de nov. de 2016

Giving a shout-out to Thoroughbred Nissan as well as every single person we came into contact with today is our distinct pleasure. David Livengood (Sales Consultant) was a great fit for us---------no pressure, excellent command of information, friendly and definitely wanting to please us. And can I repeat NO PRESSURE. We felt like all he wanted was for us to be happy with our purchase, and he was willing to make anything right that didn't quite suit us. (Everything suited us!) We purchased a Murano and drove away extremely pleased with every aspect of the experience---------from the moment we were warmly greeted at the door, through the explanations, options, test drive, financing, the "walk through" and right to the hug and handshake from David. He's amazing! He also told me I could give out his cell phone number for anyone interested in buying. Why not? He is awesome! 520-820-4748.

Ray

6 de nov. de 2016

I bought a new Nissan Juke, exactly the car I was looking for. Devin Soucy and all of the other people here were great to work with. They've created a dealership with a very relaxed atmosphere. The price was fair, the process was fast, painless, and I couldn't recommend this dealership more.

Richard Burrows

31 de oct. de 2016

I purchased a 2016 Altima from David Livengood. David was very friendly, courteous and professional. He was very accommodating of my needs and provided a good price. I will recommend Thoroughbred Nissan and David to my friends and family.

Bead Babe

30 de oct. de 2016

We worked with David Livengood. He not only got us a good price on a 2016 Rogue, he found exactly the car we wanted . He spent lots of time with us showing us how things worked on ournew Rogue!

J & S

30 de oct. de 2016

Came in for an oil change on our vehicle with no intention of purchasing a vehicle on that day. Because we had entertained purchasing a vehicle; but only in the future....we decided to take a look.David L and Roman made themselves available for questions, researching and looking at vehicles.....We took a good 4 hours at the dealership to ask questions and take our time deciding...... and all this time David L and Roman were very patient, very kind and kept us hydrated : )Thank you for your professionalism, knowledge and especially your kind and caring attitudes!!!

Nancy

28 de oct. de 2016

Our experience with Thoroughbred Nissan was the best car buying experience ever. David Livengood our sales consultant got us the car and the deal we really wanted. No hassle!

Sharyn

23 de oct. de 2016

Wow what a great experience I had with David. From the time I walked into the dealership he made me feel like I have known him for years. I knew what I wanted from the get go and he provided it. I love my new Nissan Rouge. Will differently purchase my next car from him and also recommend to my friends.Sharyn Fincher

Unhappy Customer

22 de oct. de 2016

The dealership worked very long and hard to get us financing and not only did they find us financing but got us a sweet deal. It was better than we hoped for. They went out of their way to get the deal done which they didn't have to do. Everyone there is friendly and professional. This was our first experience with them and I will definitely go to them in the future. Anyone that wants a fair deal and honest information should go to them for their auto needs. Thanks for your hard work Al and Byron!

Sussam

21 de oct. de 2016

This is our fourth new Nissan Sentra we have bought. Each time the sales person and finance manager were very courteous and knowledgeable. We understood what was said and options were offered. We were never disappointed. Keep up the good work.

Manny Gonzales

12 de oct. de 2016

David L was great to deal with, he was funny and made the process of buying the 2016 pathfinder easy i would buy from him again and would recommend anyone to buy from David

manny0

11 de oct. de 2016

David was professional from beginning to end i would recommend anyone to buy from him even my son thought he was a good guy. 2 thumbs up

Georgina Rodriguez

8 de oct. de 2016

David Livengood is a great person to work with he exceeded our expectations. Best customer service I have seen in a long time we will definitely go back and everyone that we met there was outstanding we are so happy that we walked into your dealership. we will recommend our friends and family to go visit you David.

patosan

6 de oct. de 2016

on Sept 29, 2016 we came to this dealership at 7pm and sales transaction was done in a very efficient manner. Sales person Roman Benitez and finance consultant David Sanchez were very helpful with dealing with my husband and I. Even though we never met the manager on duty ( Zach Stephens ) he was also attentive of giving our sales person Roman a fast and efficient service to make our visit as easy as possible.As the sales was final and Roman had help us on how to use the blue tooth apps on the vehicle purchased, my husband noticed a chip in the windshield glass, and in less than 1 week the issue was taken care of without a question, made it easy on me on waiting for less than 4 hours ( service was including the promised detailing of the truck), and service rep, Sierra made sure I can have a courtesy rental car for me to do some errands. We are highly recommending to our friends to go to your establishment... thank you and kudos to you!!!

Cindy Bentley

19 de sep. de 2016

Our sales rep David Livengood was awesome as well as our finance person Sara. Everyone there was great. Typically I really hate going to a dealership and prefer to buy from owners because of the haggling... they were wonderful to work with and was very painless...

TJ

17 de sep. de 2016

We just bought our first Nissan, a Rogue (with Michael Auditori), and were very impressed with his attention to detail, the manager's trade in offer, and their willingness to negotiate an acceptable deal. We would recommend this dealership. Have been Honda owners for 20+ years.

Sarah D

15 de sep. de 2016

Words cannot fully relate the quality of this dealership. I have bought three cars from them and I find their service to be outstanding. The car buying process was great and I am in love with my car a year later. Even after your purchase the people there take great care of you. I had a flat tire and the tow truck driver couldn't find my tire key. I called at 7 p.m. And the sales manager completely took care of me, told me to have it towed there, waited for me to get there, set everything up for my tire to be fixed in the morning, put me in a car to send me home. Every time I have called with a car issue they do whatever is necessary to fix the issue in a timely manner. The staff go above and beyond my expectations every time! I have recommended this dealership to my family and would not hesitate a minute to recommend them to you as well.

TandM

8 de sep. de 2016

Recently needed to buy a car wife and self. The staff at this dealer is friendly, professional, and easy to work with. No hint of high pressure, and worked late to close our deal.

TandM

8 de sep. de 2016

My wife and I had been searching for a car for a while and not really finding what we wanted with other dealers in the Tucson area. Finally went to Thoroughbred Nissan. The staff was friendly, professional, and helped us find exactly what we were looking for. They patiently worked with us to get the price exactly where we wanted and needed it to be. This is a family owned operation with none of the high pressure tactics of other dealers. We highly recommend this dealet.

SteveS

28 de ago. de 2016

I came in and was looking just to test drive a 2016 Versa. After working With David Livengood, I made the decision to purchase. David listened to all my concerns and comments, and worked with me to get the car I wanted at the EXACT price I needed. After multiple horrible experiences at other dealerships in town, I was Extremely satisfied with my decision to go to Thoroughbred Nissan. I would highly recommend Thoroughbred to anyone, and would highly recommend they speak to David (520-820-4748) when they get there.I will surely be returning for not only service, but likely for the next vehicle I buy as well.Keep up the great work team!!

Steves

27 de ago. de 2016

I came in and was looking just to test drive a 2016 Versa. After working With David Livengood, I made the decision to purchase. David listened to all my concerns and comments, and worked with me to get the car I wanted at the EXACT price I needed. After multiple horrible experiences at other dealerships in town, I was Extremely satisfied with my decision to go to Thoroughbred Nissan. I would highly recommend Thoroughbred to anyone, and would highly recommend they speak to David (520-820-4748) when they get there.I will surely be returning for not only service, but likely for the next vehicle I buy as well.Keep up the great work team!!

Rogue

26 de ago. de 2016

I feel like I got a great deal on a new Rogue without a high pressure sales pitch which was a refreshing experience. And I have a new friend in the salesman, which is a first! Great job by David Livengood and all the folks I came in contact with.

dhaas

21 de ago. de 2016

This is the 2nd time I have had my car serviced here and dealt with Lisa Smiley-in summation, she by far sets the example of true, excellent service. She was extremely knowledgeable, friendly, and excellent about keeping me posted about the status of the repairs to my car. I really felt like she was looking out for me. It is very easy to work with them, especially with their onsite rental car program-it saved me a ton of time! Thank you Lisa and Thoroughbred Nissan for taking such good care of my car.

Shanjen

20 de ago. de 2016

My salesman Rafael was non pressuring, vary helpful and got me into a brand new car, not a new to me car, for the first time in my life!Very happy.

Floyd & Christine Sargent

15 de ago. de 2016

After visiting several dealers we purchased our 2015 Nissan Altima SV from Michelle Lipinski at Thoroughbred Nissan. It was a refreshing experience without any pressure. We were treated great and we love our new car. Thank you Michelle & David.

Scott Ripley

13 de ago. de 2016

Michelle Lipinski and Rod Gillis made this transaction as simple as it possibly could have been. I found Michelle through TrueCar, and she offered a discount even cheaper than what TrueCar told me Thoroughbred would give me. I'm still astounded by how easy it was to get a price that was way cheaper than what I expected. The whole thing took less than an hour.Seriously, I don't have a single complaint. If you want a completely hassle-free experience AND the best price you'll find anywhere, email Michele. She's the only person I ever want to buy a car from, for the rest of my life.

CAndrews

21 de jul. de 2016

My wife and I both bought cars from Nissan yesterday. Our Salesman was very friendly and helpful. At no time did we feel pressured into anything. Our experience in the finance office was her good as well. I thought for sure I wasn't going to get any add-on things as this is always what I do, however, once they showed us what was covered I paid the extra $4 month it was for my car. There were things on that warranty that I have indeed had to replace on my previous car and living in AZ air conditioners take a beating so having that alone covered was worth it. I can honestly say this is the first add-on warranty I've seen that actually covers things that really do break. Great place to buy a car.

Donna Tee

13 de jul. de 2016

Picked dealer because they had the car I wanted. I was pleasantly surprised when I got a salesman that was honest, helpful and customer service oriented. The deal was made without drama and I walked away feeling good about my purchase. Finance was so smooth, Sara knew her material: explained the process and my options. The entire process was so pleasant and I would certainly recommend this dealer.

Barry 8121

1 de jul. de 2016

Some car salesmen are pushy and hard to work with, working with Michelle Lipinski was an easy and wonderful experience she showed us what we wanted to look at and came up with the price rapidly, would recommend her to anyone who wants to buy a new car

TWheeler

6 de jun. de 2016

Worked with Devin Soucy. Got me down to a price that was good for me. Showed me only what I wanted to see and didn't push me for anything else.

Lopi143

1 de jun. de 2016

Worked with the Manager Robert Soucy, Sara Altaay Internet sales and David Sanchez finance manager all three were very professional and straight forward explained the whole process and didn't waste my time.

Lopi143

1 de jun. de 2016

Working with Robert Soucy and Sara Altaay made for the best car buying experience ever both where very hands on and explained each step and answered all my questions. David Sanchez did my final paper work and was very professional a great job as well. I've bought several vehicles and these three are by far the best. Thank you Robert, Sara and David for my new Altima!!! I definitely would recommend Thoroughbred Nissan and I did. Sent a very close friend and she bought a new Murano.

Eddie

28 de may. de 2016

My experience was simple and quick at the dealership. What I also appreciated was that even after the sale the sales manager's level of service didn't change.

Jimmy AZ

27 de may. de 2016

These guys know how to interact with a buyer, Thoroughbred has been my go to car dealer and service provider for years.Top notch sales and service personnel, and overall friendly, great people too!!Customer for Life!!Jimmy K

Christine...Armada owner

15 de may. de 2016

Easiest process, friendly, honest, down to earth folks! I purchased a 2015 Armada and love it! I recommend asking for Kimson Baker and or Ted Kelly if you stop by, they will meet your expectations!

Christine

15 de may. de 2016

Easy, friendly and professional service; Kimson Baker and Ted Kelly were knowledgeable; treated us like family! Best car shopping experience ever; I highly recommend Thoroughbred Nissan...it's a win win!

David Mays

7 de may. de 2016

Thank you Byron Hays and the entire staff at Thoroughbred Nissan for making my car buying experience a professional and personal experience. I bought a pre-owned Toyota 2013 Corolla at your Nissan Dealership due to your professional and caring manner. I had originally planned to buy a pre-owned Toyota Rav4 or Nissan Rogue, but spotted the Corolla and I knew this was the car for me. Your staff didnt bat an eye but immediately switched gears to accommodate my "change of plans". I had a budget to stick with and your team made it happen. Your new salesman took for for a test drive, he KNEW this product and we had the deal wrapped up within two hours, from start to finish. Signed, Sealed, DELIVERED!

david mays

7 de may. de 2016

Thank you Byron Hays and the entire staff at Thoroughbred Nissan for making my car buying experience a professional and personal experience. I bought a pre-owned Toyota 2013 Corolla at your Nissan Dealership due to your professional and caring manner. I had originally planned to buy a pre-owned Toyota Rav4 or Nissan Rogue, but spotted the Corolla and I knew this was the car for me. Your staff didnt bat an eye but immediately switched gears to accommodate my "change of plans". I had a budget to stick with and your team made it happen. Your new salesman took for for a test drive, he KNEW this product and we had the deal wrapped up within two hours, from start to finish. Signed, Sealed, DELIVERED!

jor1mol

6 de may. de 2016

I had an excellent experience in my recent lease of a 2016 Nissan Rogue. I was treated exceptionally well and was not pressured into making a quick decision (even though I did). This is my second leased vehicle with Thoroughbred Nissan and am overwhelmingly pleased with the whole experience.

nissan

6 de may. de 2016

i purchased a Nissan Roque SL about 3 months ago. the experience of working with Roberto Villagran was exceptional, in fact everyone that I came across was awesome. Robert explained everything about the Roque and always great to come across him when visiting the Nissan dealership..other dealerships just want to sell you the car and there done, not here you can come back and they are always greet you as you walk in, and take the time to listen to you.I definitely will be buying another vehicle from Thorougbred Nissan in Tucson Arizona.

Ben

3 de may. de 2016

There have been a couple of times in the past when I walked into a dealership and all they really seemed to care about was trying to get me to buy a vehicle I didn't need or couldn't afford which angered me. At Thoroughbred this was not the case. From start to finish everyone was very friendly and the salesman Brettley who worked with me was very helpful. I could tell right away he really knew what he was talking about, unlike others who I've dealt with before. He answered all my questions very well and took the time make sure I understood everything. He did everything he could to make sure I got what I wanted and at a fare price. He definitely delivered on that and I'm very happy with my new 2016 Altima. This was the best experience I've had buying a car and I would recommend other people to go here.

kerstin

30 de abr. de 2016

I recently purchased a Nissan Versa Note 2016 at Thoroughbred Nissan.. Everyone was very helpful and courteous especially Carl who went through everything about the car with me. This was the first time I have bought a Nissan. It has been a very pleasant experience. Thank you!

AB

23 de abr. de 2016

Devin, this dude was cool yo. Made everything clear and easy. Give this man a raise.

Stacey V.

10 de abr. de 2016

We just purchased our 2 vehicles and the sale went so smoothly. The staff was incredible. We were very pleased with our visit. They went out of their way to make us feel at home and comfortable.

MrsX539

9 de abr. de 2016

My husband and I just purchased 2 new vehicles from this dealership. The customer service was outstanding from beginning to end. They were very polite, helpful, and all around great bunch of people. The transaction went so smoothly that in the future this will be the only place we purchase our vehicles. Thank you to all the gentlemen that work there. It was an amazing experience.

cwhatleyt

22 de feb. de 2016

The customer service at this location is the absolute worst I've ever experience from Nissan. I called your location this morning regarding a quote for parts and labor to replace the accessory belts on my car, and was quoted $189.00 which seemed a bit on the expensive side for a job that takes less than 20min. I politely requested for the lady I was speaking with to breakdown those fees for me, and her response was, "Oh, that's just parts and labor." I told her that I understood what the fee was for, but was interested in a more accurate breakdown because, again, it seemed a bit expensive. At no time during the conversation had I raised my voice or become disrespectful, and when I asked why the fees were so high for a job that only takes 20min, her response was, "Well you can just buy the parts and do it yourself." In my opinion, I asked a rather simple question. If she would have just responded appropriately and professionally as is expected, there would have not been an issue. I.e: So many steps have to be followed for this job which is why the labor fee is "___," etc. It is my sincere hope that your dealership doesn't treat all of your customers this way, she was very disrespectful.

redsox38

21 de ene. de 2016

We purchased a Murano from thoroughbred. Everybody that we worked with really worked hard to give us an outstanding experience. Our initial sales contact was with Spencer, and he was very friendly and knowledgeable during our test drive and not overly aggressive during our purchase negotiations. He was out of town when the vehicle we ordered came in so Sara took over for him. There was a problem with the SD card in the car that made the navigation features not work. Thoroughbred gave us a new loaner vehicle while waiting for the backordered replacement and was in constant contact with us while we waited to make sure that everything was okay and letting us know the status of the replacement. I've purchased a Honda and a Toyota from other dealers in Tucson and I can say that without a doubt Thoroughbred has been the best purchase experience I have ever had.

Dhorand34

25 de dic. de 2015

I was not even given the chance to drive a car here. In my comparison of the Honda CRV to the Popular Nissan Rogue, Thoroughbred Nissan was on out list of dealerships to visit. One sales person came out and began a hard sales tactic with my wife before I could even park the car with my kids and walk over to the ROGUES. When I finally approached the sales person to explain what we wanted, he walked away, then a second sales person came out. Again I explained what we were looking for, then he left to see if he could find the car but then a third sales person appeared with no sign of the second. I felt no need to explain our simple request again and requested the second sales person return to help us. I was ready to leave at this point. The third guy left and a fourth person came out and told us that they didn't want to do business with us. I visited two other dealerships the same day and experienced nothing of this sort of conduct. The fourth person that came out was the New Car Sales manager. He came out to back up his less than professional sales staff. I can't say for sure but the experience almost felt discriminatory. I have never been turned away from a new car dealership. Who knows, maybe they looked at us and thought we were not good enough for them. Normally I would not take time out of my day to survey an organization but this was an exceptional case. My wife really wanted to drive the Rogue that day and we were in the market to purchase and were referred by some friends that took advantage of the year end 0% interest deals on the Rogue (friends in California whom did not purchase in Tucson). We are waiting for Jim Click to open the day after Christmas so that we can test drive the Rogue.

RWJC70

21 de dic. de 2015

In the past years I have delt with Thoroughbred Nissan for service. Both on my 2003 350 Z, and my 1971 Datsun 240 Z, which is ohly used for car shows and crusing. The quality of work, and customer service is outstanding. This is the first time I have purchased a new vehicle, a 2016 370 Z NISMO Tech. I am not an easy customer to deal with. As a "car guy" my vehicles are very special. This purchase made me feel like I was their only customer. I love my NISMO Z, and am happy to be part of the Thoroughbred family.

A.A.

12 de dic. de 2015

A.A.For someone who has already purchased three cars from thoroughbred Nissan, I can't but commend their efforts to keep the process as simple and stress free as possible. They were all friendly and family oriented. Sara, however, was especially helpful and had the unique talent of following up without being pushy. She made the whole process(es) look easy and effortless while working so hard to complete the deal to my advantage. I guess, I wouldn't have bought three cars and looking forward to buying the fourth if she and the entire crew weren't such professionals.

Linda B

17 de oct. de 2015

My sister recommended Thoroughbred Nissan to me, she had great things to say about the dealership and specifically about sales consultant Paulette Gaston. I called and talked to Paulette about coming in today, she changed her hours in order to accommodate me and made my first time buying of a new car so smooth and quick, from start to finish she took her time to explain the process and to explain every feature on my new car and even made sure my Bluetooth was up and running. I also have to commend RJ Blevins who was the person that went over the financial end of purchasing the car. I would highly recommend this dealership to anyone who is looking to buy a car, New or used, everybody made me feel very comfortable. For my first time buying a car is was the best experience and I don't normally write reviews, but I want people to know whether you have good or bad credit, thoroughbred Nissan is the place to go. Thanks Linda B.

Kien26

17 de oct. de 2015

They are hard-working well mannered polite. Well-kept place. Very friendly. Well-maintained. The dealer was knowledgeable and was able to answer all questions that we had have .

Chris

29 de sep. de 2015

As someone who had just returned to the US and needed a simple commuter car - Carl Falwell and the rest of the thouroughbred team made it really easy. While the car I had originally wanted wasn't available, we were able to essentially price match a similar car and get me outta there in a reasonable amount of time- they even had a guy who was able to set up an insurance policy to streamline the process. I look forward to hopefully trading up with the dealership in the future, but for now it worked out pretty good- thx again guys -Cheers'

Casey H.A.

28 de sep. de 2015

Though they didn't have what I was looking for. They did have many other offers. But I didn't end up making a purchase from then. Still in the looking step. But if they have what I am looking for, I'll be sure to stop by there and get a vehicle.

MiguelF

4 de sep. de 2015

Having bought 3 cars at This dealership, I thought I would be treated a little better. I will never, and I mean never buy a car from this dealership again, and I will do everything in my power that anyone I know in Tucson stays away from the condescending attitude that the floor sales manager displayed. I was quoted a price and when so went on to look at the car, I was told the price was actually higher and they couldn't meet that, and bargain being condescending with me. And this is on a 2014 new car which has been on the lot for almost 2 years now, when the 2916's are coming in. I repeat. No one I know will ever purchase from you guys again. You lost a customer for life. And you will lose more.

Dave M

16 de ago. de 2015

My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred Nissan was the best service and products of any that I visited. Spencer was particularly helpful. I contacted them over the phone and was able to text Spencer when I was on my way. When I arrived, the car I was interested in was already pulled forward and ready to go. He was friendly, knowledgeable and gave me the space to make my decision. More importantly, he didn't pressure me or up-sell me in any way. I dealt with David (who was great and very fast!) in their finance department and met multiple managers. The best part was that they actually let me leave without the full payment because I forgot my checkbook! They didn't bat an eye. Overall, I was highly impressed with everyone I met, I enjoyed my time in their very professional and new feeling facilities, and most importantly, I love my new car! Thanks Thoroughbred Nissan! P.S. Go on Saturday for the free barbecue. It was delicious!

Dave M

16 de ago. de 2015

My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred Nissan was the best service and products of any that I visited. Spencer was particularly helpful. I contacted them over the phone and was able to text Spencer when I was on my way. When I arrived, the car I was interested in was already pulled forward and ready to go. He was friendly, knowledgeable and gave me the space to make my decision. More importantly, he didn't pressure me or up-sell me in any way. I dealt with David (who was great and very fast!) in their finance department and met multiple managers. The best part was that they actually let me leave without the full payment because I forgot my checkbook! They didn't bat an eye. Overall, I was highly impressed with everyone I met, I enjoyed my time in their very professional and new feeling facilities, and most importantly, I love my new car! Thanks Thoroughbred Nissan!P.S. Go on Saturday for the free barbecue. It was delicious!

ismalzer

30 de jun. de 2015

I dreaded going to a dealer, but my experience with Thoroughbred Nissan couldn't have been better. From first Internet contact, the salesman was immediate in getting back to me. He was so pleasant, patient and helpful even though what I thought I wanted kept changing. Everyone I dealt with at the dealership made buying a car a pleasant experience for me. I am more than satisfied with the car I bought, the price I paid and the service I received.

JDL

21 de may. de 2015

So I've been looking for a car for the last 8 months at about 9 different dealerships in town. 2 of the times the dealership sold the cars before I had a chance to finish the paper work. Luckily through my internet search I came across Thoroughbred Nissan and met with Lenny, he was easy to talk to and really listened to my needs. I could have saved 8 months of looking! Also RJ in finance was great at explaining the numbers. Thanks again guys!

First new vehicle since 1985

19 de may. de 2015

2015 Nissan Murano SV FWD Cayenne Red/Cashmere Cloth Our last several car purchases have been private transactions, and for good reason. I have scars going back over 35 years in dealing with car people. I did a lot of online research and decided this time we were going to do things differently: our way. We would not accept deception (lies), play games, or be called names. We were going to do this via electronic communication or not at all. We wanted our only visit to the dealership to be for taking delivery of our new vehicle. Thoroughbred and one person, Michelle Lipinski, allowed us to achieve all those goals. I emailed eight Nissan dealerships in southeastern and central Arizona. We heard back from all of them. After expressing our intent to factory order, half the dealerships ignored us, including, in our opinion, Thoroughbred. Two dealerships informed us they wouldn't/couldn't order a Murano. Only two dealerships were willing to factory order. We wanted to get Thoroughbred Nissan into the mix, as I had read good reviews. For over two weeks, my several emails (direct to a person and through Thoroughbred's website) and many attempts at live chats seemed to have been lost in cyberspace (disregarded?). On literally my last try with Thoroughbred, Michelle Lipinski picked up my live chat. That changed everything. I sent an email with a link from Nissan's website with our build to three dealerships asking for a line-itemized out-the-door quote to include all fees, sales tax, and licensing. Only Michelle Lipinski at Thoroughbred Nissan did everything we asked, giving us a written detailed quote, and offered a fair price as well. An old salesperson's adage is the first person to speak--loses. Michelle made the first offer and Thoroughbred won. After Michelle emailed us the Murano arrived, we set an appointment to take delivery three days later on April 10. Michelle turned over most of the delivery process to a salesperson. It appeared to us that either or both the paperwork and the Murano were not ready. They did have the Murano well detailed. Sara did take the time to explain the technical aspects of the vehicle and got the Bluetooth connected to the iPhone. Robert, Thoroughbred's sales manager, allowed us to park our other vehicle at the dealership all weekend as we took a trip in our new Murano, more good service. We thought it was strange that the people at Thoroughbred kept congratulating us. We spent a lot of money for a durable good that will only depreciate over time. We didn't achieve anything like win a race or get married. It happened so often we felt uncomfortable to the point of being irritated. We would have felt much more important if Thoroughbred's staff had thanked us for our business, which the owner did in a letter. Overall, delivery was a good experience, although a bit slow. Thoroughbred did not have the dealer installed interior accent lighting option completed on delivery. Through Michelle, we returned three weeks later (we live in Sierra Vista) in conjunction with travel from Tucson International Airport. Thoroughbred gave us a ride to the airport, installed the lighting, kept the Murano for a week (no parking fees), got us from the airport, and had the Murano detailed. That is great customer service! A quote I found from W. Clement Stone struck a chord with me: "Sales are contingent upon the attitude of the salesman - not the attitude of the prospect." Michelle worked through my initial obstinacy and built a good relationship. Without Michelle Lipinski, Thoroughbred Nissan would not have gotten our business. Michelle Lipinski at Thoroughbred Nissan made us feel we got a hassle-free fair deal. The last time we felt that way was almost 30 years ago, when we took delivery of our factory ordered 1986 Ford Ranger. That small dealership in rural Iowa that sold only one make of vehicles was also family-owned and operated. Does that sound familiar?

First new vehicle since 1985

18 de may. de 2015

2015 Nissan Murano SV FWD Cayenne Red/Cashmere ClothOur last several car purchases have been private transactions, and for good reason. I have scars going back over 35 years in dealing with car people. It had been many years since we have been on a dealership's lot to purchase a vehicle. I did a lot of online research and decided this time we were going to do things differently: our way. We would not accept deception (lies), play games, or be called names. We were going to do this via electronic communication or not at all. We wanted our only visit to the dealership to be for taking delivery of our new vehicle. Thoroughbred and one person, Michelle Lipinski, allowed us to achieve all those goals.I emailed eight Nissan dealerships in southeastern and central Arizona. We heard back from all of them. After expressing our intent to factory order, half the dealerships ignored us including, in our opinion, Thoroughbred. Two dealerships informed us they wouldn't/couldn't order a Murano. Only two dealerships were willing to factory order. We wanted to get Thoroughbred Nissan into the mix, as I had read good reviews. For over two weeks, my several emails (direct to a person and through Thoroughbred's website) and many attempts at live chats seemed to have been lost in cyberspace (disregarded?). On literally my last try with Thoroughbred, Michelle Lipinski picked up my live chat. That changed everything.I sent an email with a link from Nissan's website with our build to three dealerships asking for a line-itemized out-the-door quote to include all fees, sales tax, and licensing. Only Michelle Lipinski at Thoroughbred Nissan did everything we asked, giving us a written detailed quote, and offered a fair price as well. An old salesperson's adage is the first person to speak--loses. Michelle made the first offer and Thoroughbred won. After Michelle emailed us the Murano arrived, we set an appointment to take delivery three days later on April 10. Michelle turned over most of the delivery process to a salesperson. It appeared to us that either or both the paperwork and the Murano were not ready. They did have the Murano well detailed. Sara did take the time to explain the technical aspects of the vehicle and got the Bluetooth connected to the iPhone. Robert, Thoroughbred's sales manager, allowed us to park our other vehicle at the dealership all weekend as we took a trip in our new Murano, more good service. We thought it was strange that the people at Thoroughbred kept congratulating us. We spent a lot of money for a durable good that will only depreciate over time. We didn't achieve anything like win a race or get married. It happened so often we felt uncomfortable to the point of being irritated. We would have felt much more important if Thoroughbred's staff had thanked us for our business, which the owner did in a letter. Overall, delivery was a good experience, although a bit slow. Thoroughbred did not have the dealer installed interior accent lighting option completed on delivery. Through Michelle, we returned three weeks later (we live in Sierra Vista) in conjunction with travel from Tucson International Airport. Thoroughbred gave us a ride to the airport, installed the lighting, kept the Murano for a week (no parking fees), got us from the airport, and had the Murano detailed. That is great customer service!A quote I found from W. Clement Stone struck a chord with me: "Sales are contingent upon the attitude of the salesman - not the attitude of the prospect." Michelle worked through my initial obstinacy and built a good relationship. Throughout the process, Michelle did not play games; was sincere and patient; respected all our wishes; made us feel important; and was very businesslike in her comportment. Without Michelle Lipinski, Thoroughbred Nissan would not have gotten our business. Michelle Lipinski at Thoroughbred Nissan made us feel we got a hassle-free fair deal. The last time we felt that way was almost 30 years ago, when we took delivery of our factory ordered 1986 Ford Ranger. That small dealership in rural Iowa that sold only one make of vehicles was also family-owned and operated. Does that sound familiar?

mike66

17 de mar. de 2015

I bought a car on dec 15 2014 ,worse experience I ever had. The salesman showed me the car , nice guy then he pawned me off to another salesman that didn't care about me. After that the salesman couldn't close the deal he ran up and down the stairs 3 or 4 times to talk to his boss. I never seen the person with the final decision, the whole process sucked. I,m afraid to go back for my free oil change, next car I will probably go to Phx for.

smitty

18 de ene. de 2015

Purchased my truck in 2007 and ever since, I have always had the best treatment by the service team. Its a great feeling to know that me and my vehicle have a Great team taking care of us.

Paul A Satisfied Thoroughbred Customer

12 de dic. de 2014

I purchased a Nissan Juke from Thoroughbred 3 years ago, and the experience was my greatest automobile transaction ever! When it came time to purchase my 2015 Rogue, I couldn't help but want to give them my business again!! From a customer standpoint, I have observed a consistency in the thoroughbred team that extends through both their sales and service departments. To see the same team have this type of longevity, speaks highly of the environment that management has fostered. It's evident that they are concerned about customer interaction and satisfaction.

rgun49

31 de oct. de 2014

They made my purchase experience great. Everyone was friendly, helpful, professional and knowledgeable. After the purchase, I was introduced to the service and parts people so I would know who to speak with when the time came. Their prices were fair and they went out of their way to find the vehicle that I wanted. I would totally recommend them for your next purchase!

rob-bob

16 de oct. de 2014

I totaled my car in a car crash 3 weeks ago. After several serious injuries, I was finally able to walk and started the process of finding a newer car for myself. I drove to several dealerships over 2 days and was looking for a quality pre-owned SUV type vehicle. I drove by Thoroughbred Nissan on 22nd street in Tucson and pulled in just to look at was available. I was immediately engaged by Mr. Manuel Benitez. He was gracious and offered his services. I explained what my goal was and he asked me how I'd like to accomplish it. I told him I wanted to test drive an SUV on the lot and we went from there. He was most respectful, yet professional in his role, but there was a sense of genuine care for myself as a customer in his communication. I work in the hotel business, and right or wrong, can size people up pretty accurately in about a minute. My instincts were not wrong with "Manny". Long story shorter, I was driving away in that vehicle in 4 hours. The price was right, and the service and process most enjoyable. To top it all off, Manny drove my wife's car to my home that I had arrived in to help me out, which was a 30 minute round trip. Unbelievable!! To top it all off, Finance / paperwork transaction took all of 8 minutes. Thanks to R.J.Blevins for doing his part in making my experience pleasant as well. To top it all off, I met Oscar the owner of the dealership who takes to the floor regularly to meet his customers to ensure the business is providing the best experiences possible. Thanks for taking the time to speak with me. I can not say enough about this team and dealership, and whole heartedly endorse them for future customers. Thank you, RP Auman

Gpa Dave

2 de sep. de 2014

I enjoyed working with sales person and everyone who helped me get my new Altima.

grami

9 de ago. de 2014

David was an excellent person to deal with. He has a lot of patience and is very easy to talk to. I would deal with him and Thoroughbred Nissan anytime. My overall experience was great. I also want to give a big shout out to all the people at the desk at the entrance to the showroom. They were very pleasant. Thanks to all for a very good experience as a first time buyer.

damblpadan

22 de jul. de 2014

Nearly 50 years experience buying cars, took me back to when I worked at Del Pranke Datsun, 1969, dealership was brand new, Del Pranke was respectable member of the community, he took personal pride in each car he sold, every used car was Datsun only, completely restored to like new condition automatically before the car was placed on used car area for sale, any car Del sold new or used Del Pranke him self personally guaranteed the customers satisafaction, Sales persons were highly skilled professional salesman that were well respected members of the community also, these individuals worked for Del Pranke Datsun for many years as well as Del Pranke ' Family members his son Del JR, Salesperson, wife Parts Dept Mgr, I started out washing cars lot attendant part time, still in high school, worked later in shop, entry level mechanic, four years later, went to larger dealer, Jim Fisher Nissan Mall 205 15 years there. Present day nearly impossible to find new car dealership operates like I described earlier. Every part of the process was positvely over the top, satisfying myself and my wife beyond our expectations, kudos to your company for doing so. Dan & Pam D 7/19/2014 New 2014 Pathfinder

CandyMMoore

16 de jul. de 2014

Kimson was superb with the financing of my new car, and Tim was great at showing me all the features of my new Nissan Altima! I wasn't looking for a new car... but I got one and I am so happy with my choice. Thank you

CindyLu

11 de jul. de 2014

I've only ever bought one other new car and that was in 1988. My last used car was 2006 Nissan Altima bought in 2008. It was my first Nissan and an absolutely wonderful, economical and reliable car which I passed on to my daughter. I had been thinking about a Juke for awhile and thought it was about time to buy a new car again. I was in VA and moving to Tucson so contacted Thoroughbred online and Zach Stephens replied immediately and helped me make this process easy. He had to search for the AWD Juke SV that I wanted with the light grey interior. Although my first choice of exterior color was not available anywhere in the SW, he found my second choice and made sure to have it there ready to go the day after I arrived in town. The price negotiation went smoothly and I feel like I really got a great deal. Everyone I met from Mikal in finance to Lisa in Service and Oscar were friendly and welcoming. I'm very happy with my 2014 Juke and the car-buying experience at this dealership.

Cindy Luis

11 de jul. de 2014

I've only ever bought one other new car and that was in 1988. My last used car was 2006 Nissan Altima bought in 2008. It was my first Nissan and an absolutely wonderful, economical and reliable car which I passed on to my daughter. I had been thinking about a Juke for awhile and thought it was about time to buy a new car again. I was in VA and moving to Tucson so contacted Thoroughbred online and Zach Stephens replied immediately and helped me make this process easy. He had to search for the AWD Juke SV that I wanted with the light grey interior. Although my first choice of exterior color was not available anywhere in the SW, he found my second choice and made sure to have it there ready to go the day after I arrived in town. The price negotiation went smoothly and I feel like I really got a great deal. Everyone I met from Mikal in finance to Lisa in Service and Oscar were friendly and welcoming. I'm very happy with my 2014 Juke and the car-buying experience at this dealership.

Linda M

22 de jun. de 2014

From the beginning, David was always sincere, friendly & easily approachable! He listened to what we were looking for, and found the most perfect Rogue I could ever dream of! He was never ever pushy, gave sound advice like a friend, and always carried himself professionally. Kimson was SUPER in finding the Rogue I wanted with all the features I yearned for at the right price point- and in the end, both David & Kimson were making sure the Rogue I went home with was the one that I felt good with in my heart- and nothing less! I would buy again & again from David & Kimson! Except.... I really love my awesome 2014 Rogue SV!! But my hubby might be in the market soon! ;)

Lindarocks525

22 de jun. de 2014

From the beginning, David was always sincere, friendly & easily approachable! He listened to what we were looking for, and found the most perfect Rogue I could ever dream of! He was never ever pushy, gave sound advice like a friend, and always carried himself professionally. Kimson was SUPER in finding the Rogue I wanted with all the features I yearned for- and in the end, both David & Kimson were making sure the Rogue I went home with was the one that I felt good with in my heart- and nothing less! I would buy again & again from David & Kimson! Except.... I really love my awesome 2014 Rogue SV!!

Happy New Customer

14 de jun. de 2014

My husbands car died. It had been a long relationship, 20 years and over 200,000 miles. He was very depressed. Online, he found a car that caught his eye. He was at work, over 20 miles from the Thoroughbred Dealership. David Sanchez offered to drive the car to him. David arrived at the appointed time and place. The car was just right. David drove us back to the dealership, and made the rest of the transaction smooth. All at Thoroughbred were polite and professional. While I was there I got to sit in my new favorite car, the 2014 Nissan Altima. Thanks David and Thoroughbred!

BobbiB

6 de may. de 2014

I recently purchased a new 2014 Rogue. Sales and management were exceptional in their ability to negotiate with me to get the price and financing I wanted. They made the process easy and stress free. After the purchase, I asked for an additional vehicle feature and it was provided to me free of charge even though the deal was already closed! Clearly the management has a long term view of repeat business and makes customer service their top priority. I cannot say enough about the professionalism of the entire group from management on down to sales. When it comes time for a new car/trade in, I wouldn't consider going anywhere else.

virgotaz

20 de mar. de 2014

First the good, the used car that I bought came with a 6 month warranty. This is the only good part. Now the bad. Three days after I bought the car the check engine light comes on. I guess the salesmen was wrong when he said my car was checked over thoroughly. Called and one of the used car managers said a loaner car would be provided. I bring the car in and the used car manager said there was no money in the budget so they couldn't provide a loaner. He also stated it would only take a couple of days to fix my car. Its now NINE days later and no car. If you want to find out the status of your repair you have to call (bad customer service). The lady in the service department never calls to inform you of the status and sounds annoyed when you call her. This dealer REALLY dropped the ball on this one. So be careful

Maike G

16 de mar. de 2014

I found my vehicle online , a 2014 Nissan Versa. I sent an e-mail and received a call from Zachary within the hour. Even though the website was extremely informative , Zachary answered all my additional questions. It was a no hassle experience and I went there the next business day to pick up my new Nissan. Zachary had it ready and polished right by the dealership entrance. The financing took only a few minutes and I was on my way in no time. Before I left I was introduced to the Thoroughbred repair shop , just in case any service was needed in the future. As a woman shopping for a vehicle can be intimidating and challenging. All I can say is that I had the best experience , no hassle or stress. I will be their customer for life. Thank you !

esteenba

13 de feb. de 2014

Kris was very knowledgeable, friendly and helpful during the process of buying a vehicle. I came to Thoroughbred Nissan to buy a vehicle because my wife and I have been an extremely satisfied customers there since coming to Tucson in 1991, buying several other cars there and having all our vehicles serviced there. Kris spent about 4 hours with us and insured we were satisfied with the vehicle we bought and the finance process. There was absolutely no pressure to buy and he along with his supervisor accommodated all our wishes. The owner, Oscar Campos came up to us as we were finishing up the paperwork and greeted us by name as old friends. The whole process felt like an exchange between friends.Over the years, my wife and I have come to trust Thoroughbred Nissan implicitly and our almost 23 years relationship had only one minor problem which was immediately corrected. All work performed has always been done correctly and to our satisfaction. The prices for the vehicles we bought and for our vehicle servicing have always been more then fair and were explained to us in detail each time. We highly recommend Thoroughbred Nissan as an honest, fair, knowledgeable and friendly dealership.

T. Andrews

10 de ene. de 2014

From the moment I walked into Thoroughbred Nissan yesterday, until I drove off the lot with my new car, I have never had a better experience buying a car! I knew what I wanted, and how much I could spend, and I never felt pushed or manipulated into something I knew I couldn't do. In fact, the sales team went out of their way to work with me, so I could have exactly what I wanted. Mr. Carr was perfect! He never made me feel I was taking too much of his time, although he stayed with me through the entire process. I felt like a valued customer throughout!! He answered questions, showed me what I may have missed, and went out of his way to see that I knew about the One to One Rewards program that I surely wouldn't have paid attention to on my own! Thank you Thoroughbred, your entire team, and especially Mr. Carr!

danmcd

10 de ene. de 2014

From the "get go", Eric Encinas offered a high level of professional service. He listened to our needs and did everything that he could to get us the deal that we wanted. During the buying process, we were introduced to Eric's Manager, the Finance Manager, the Receptionist, our Service Adviser and the owner / President of the Dealership. Everyone was open and friendly and appreciated us as new customers.

Suzann S.

1 de ene. de 2014

I recently purchased a Nissan Rogue from Thoroughbred Nissan and am very happy with both the product and my buying experience. My salesman, Michael Gammie, did a great job answering my questions and explaining things about the car and we went on three test drives (three different cars). Once I had decided on the right car, the paperwork process went smoothly and Michael even called me the next day to make sure I was as happy with the car that day as I'd been the night before when I picked it up. All in all my experience with Thoroughbred Nissan, and with my salesman in particular, has been terrific!

Anita K. lwriter, outdoors fan

29 de dic. de 2013

Overall very positive car buying experience, where salesmen Robert and Zach did their utmost to make us feel at home.The entire process felt relaxed and positive. Your Nissan dealership rocks! Thank you from your satisfied customer anita korhonen, proud owner of new Nissan Versa.

A-Friend

8 de dic. de 2013

My vehicle was purchased from this dealership many years ago. They did a great job back then. I have since moved back into the area and decided to go back to them since they were good several years ago...bad decision. I have my vehicle back several times for them to repair it and they continued to tell me something different every time yet each time I left I had the same trouble that I originally took it in for. They said they don't just through parts at a problem but it appears that's exactly what they did. I finally took it to a AAA shop any they diagnosed the problem first time and repaired it the same day. I do not recommend Thoroughbred Nissan any more. Sorry, but this was my experience, bad to worse.

Lola Gangle

29 de nov. de 2013

Buying a vehicle at Thoroughbred Nissan was a thoroughly enjoyable experience! From the initial phone call after my internet inquiry to driving my new car off the lot, I felt like a valued customer. I cant say enough about the personal attention I received from Eric, John, Mike, and Oscar. In how many dealerships does the OWNER introduce himself to a potential buyer? I had my car in the service department for installation of an alarm and was treated exceptionally well there too. They did a great job and the car was ready sooner than I expected. I LOVE my Rogue and am so happy with the purchase and buying experience. I will be recommending this dealership to everyone I know who is looking for a vehicle. Oh yes, as a horse owner/rider their logo on the car is an added bonus!

dv8r

20 de nov. de 2013

This was the best car-buying experience EVER!!! We purchased a 2014 Nissan Versa at base price...it was not a big sale for the dealership, but they treated us like we bought the most high-end vehicle on the lot! They gave us a good deal on our 20-year old Nissan pickup as a trade-in...a better offer than we expected! Our salesperson, Tim, greeted us immediately upon driving onto the lot. He took us on 4 test-drives in 4 different vehicles over a 2-day period and was always patient, pleasant, and professional. Everyone we encountered at the dealership was friendly and welcoming, treating us like the Nissan family members that we are (this is our 5th Nissan). That being said, we have purchased our previous 4 Nissans at other dealerships where we didn't feel valued as customers and where we did not receive a fair deal, so, we were dreading having to go to a dealership to purchase a new car. Thoroughbred Nissan gave us more than a great deal; they exceeded our expectations! We will purchase all of our future vehicles at this dealership!

klafrentz

17 de nov. de 2013

My husband and I had visited several car lots prior to stopping in at the used car lot for Thoroughbred. We were actually on our way to look at a car at another dealership when we pulled in to your used lot. Our experience from start to finish was comfortable and did not include the usual salesman bait and switch approach. At other lots, the sales crew kept us for way too long trying to close the deal even after we had told them we wanted to look further. Sam and Robert respected our wishes to get to the bottom line and do it quickly. We never felt pressured or manipulated. We paid only a small amount more than we had budgeted and were very satisfied with the way the transaction was handled. We bought a 2007 Chevy Equinox and during our decision-making, your salespeople respected our privacy and did not interrupt when we asked to talk alone. Sam and Robert also trusted us when we said we would be back with a cashier's check for the car. One IMPROVEMENT: Please consider getting the channel that shows the PAC 13 games. My husband was pretty uneasy since the U of A game was being televised and he wanted to at least be able to catch scores. He was aware that the other dealership that we were going to visit had that game on and you nearly lost a sale because your used car office didn't have it on. Just a suggestion in order to keep customers (especially U of A fans) happy.

NoryMwas

9 de nov. de 2013

I drove from Phoenix Az after visiting 5 other dealerships and numerous online markets . I meet Adam W online talked about what i needed in a car and he got back to me by email and phone . Great customer service at the branch, clean, great calming atmosphere . I knew what i wanted so i went and test drove it sat down talked about numbers accepted the offer . While waiting for the paperwork i found out they have an outdoor cookout every Saturday hotdogs, hamburgers and the whole condiments setup. Finally to cap it off met the owner great guy Oscar professional thanked me for his business while i walked out and told him i might drive back for more BBQ.Nory M

Nory M- Soccer Lover

9 de nov. de 2013

I drove from Phoenix Az after visiting 5 other dealerships and numerous online markets . I meet Adam W online talked about what i needed in a car and he got back to me by email and phone . Great customer service at the branch, clean, great calming atmosphere . I knew what i wanted so i went and test drove it sat down talked about numbers accepted the offer . While waiting for the paperwork i found out they have an outdoor cookout every Saturday hotdogs, hamburgers and the whole condiments setup. Finally to cap it off met the owner great guy Oscar professional thanked me for his business while i walked out and told him i might drive back for more BBQ. Nory M

JB

4 de nov. de 2013

These guys are great! Highly recommend them to anyone!

TammyMcMaster

8 de oct. de 2013

I purchased my 2012 Nissan Altima in June of 2012. Sense my date of purchase I have brought my vehicle in for maintenance/service multiple times. All though I have not been pleased with the many manufacturee issues I will say because I have had an outstanding experience with my maintenance adviser (Tony ) it has made my many disappointments much easier to deal with. Tony has been more than understanding and has made every effort to make me comfortable while my vehicle is being serviced. We all know that when we are upset, disappointed or aggravated to what feels like no end our attitude can be well, less than perfect. Many times the call or appointment started out gruff but by the end Tony would have me laughing or at the very least smiling.I have no idea what Tony did prior to Thoroughbred but I do know that he has amazing people skills. Tony is the kind of person that any GREAT company would invest in. Thank you Tony!!

A Arreola

8 de oct. de 2013

I called my rep this afternoon and he was able to get me in right away. He also enrolled me in a new program they offer and saved me money. Gotta love them all especially Antonio.

watties01

2 de oct. de 2013

Tony was great! He was able to help me out by getting me in late and helping me get my car back out the same day. He really went the extra mile to get the job done.

Suebee

2 de oct. de 2013

Bought my Xterra in 2004 from Gene Mazza and have loved my vehicle. Lisa Smiley has been my service advisor for a long time and have had the best customer service..... Thanks so much. Sue George

Patrick (Titan)

2 de oct. de 2013

I brought my vehicle in for service and my service rep Tony was very helpful. His team inspected my truck before the warranty expired and found several items that would of cost me tons if I wouldn't of taken my vehicle in. I'm very pleased with the service I've received from thoroughbred.

Brittany

1 de oct. de 2013

Tony in the service department was absolutely wonderful. Needed a few little things done such as an oil change, tire rotation, and some other repairs. My car was done within an hour. Tony was extremely helpful

Toriwilcoxon

30 de sep. de 2013

A great experience at thoroughbred Nissan. Lisa was extremely friendly, efficient, helpful, fast and thorough with getting my Xterra ready to be serviced. Bruce did a great job with repairs to my vehicle making sure it was running perfectly, and safe to drive. I live in Mesa , AZ, and it's well worth the trip to Tucson to receive this kind of great customer service from Lisa and Bruce. I will definitely return for future work and will definitely refer Thoroughbred Nissan, Lisa and Bruce to everyone:). Thank you for such a great experience! Tori Wilcoxon

may0840

29 de sep. de 2013

My grandson and I went to Thoroughbred Nissan to look at a 2010 Versa advertised online. We were greeted by salesman Erik to whom I mentioned the car I was driving had a/c that was not working. He suggested getting it looked at by their service shop. My grandson drove the Versa and wanted to purchase it if the price was right. This was his first time negotiating to buy anything and I left it to him. But I must say that I have negotiated car buying previously and this was pain free! I compare buying a car to a visit to the dentist, which I hate! If I could Always buy from Thoroughbred I would. The negotiating was done quickly, with respect, no games played and my grandson loves his car! As for my a/c, the used car sales manager phoned Frank Montano in service and asked if he could take a look. This was a Saturday about 1:30 and there were other cars ahead of me. I was leaving Monday for a 1700 mile drive to Seattle and really needed the a/c. Frank not only took the car, found it needed refrigerant which was added and recharged but had his people look the car over for safety issues for my drive and replaced the wiper blades.Besides the outstanding service and friendliness, when we went to the main showroom to sign paperwork we were invited to help ourselves to food which we were told is provided the employees every Saturday. Each employee we came in contact with was happy. That's why being a customer of Thoroughbred Nissan will make you happy too. The owner, who we also met, treats his employees like family and they in turn do the same to anyone walking thru the door. I honestly recommend them for new or used car purchases and service.

Pakie2u

24 de sep. de 2013

I was in to your parts department on Friday 9/20/2013 and received excellent service from Mr. Daniel Valenzuela. I had 2 keys that I ordered online, an inexperienced Ace employee had messed it up. I had called the Nissan dealership which is close to my home and was told that they would charge me $15 per key to cut. I was on your side of town and thought that I would pop in and see if my keys could be cut. David was extremely professional and very nice. He explained that he would be able to cut my key from code via my VIN #, which I didn't know was possible. He also informed me that the price was much lower than the $15 per key I was quoted from the other dealership. This left me extra money to purchase a steering wheel cover. He cut both keys and they worked perfectly. I was so impressed with the service I received that I will go out of my way for any additional parts that I may need in the future. I will definitely ask for Daniel in the future!You have a fantastic employee in Daniel! Thank you again for the the wonderful service.

Michele Heimpel

21 de sep. de 2013

All of the service staff are very friendly. Wes always answers my questions in a way I can understand. He makes suggestions as to the timeframe and service for my car that works for me. I feel that I can totally trust him.

quiltlady77

15 de sep. de 2013

My Murano has 58,000 miles and was making some strange noises. Also, I was having difficulty working the "fob" locking device. It was very unpredictable. I have had the car since 2005 and I really liked and used the locking device on the driver-side door. When it didn't work in it's usual manner, it was frustrating. Since I am not mechanical, I had no idea where or what was causing the noises..... so I left that up to the specialists. I can tell you that since it has been in the shop, everything sounds GREAT and the door locks are working perfectly. Once again, I am truly enjoying my Murano. I was away for a week's vacation which was a convenient time for the car to be fixed in perfect condition again. Thanks Thoroughbred and your efficient service department.

DickMoffett

11 de sep. de 2013

Wes Wilkins has been my service adviser for 5 years. We appreciate his knowledge, friendship, and attention that he gives our Altima . We would certainly recommend Wes to anyone needing someone to help keep their vehicle in top notch running order. We also appreciate the waiting area and hospitality . Cleanliness is next to Godliness, especially in the repair area. A big thank you Thorougbred Nissan.. Dick and Esther....

Ramino

10 de sep. de 2013

Visito el departamento de servicio de Thoroughbred con frecuencia llevando mi 270z que cuido mucho y se que lo puede dejar sin ningun problema. El servicio que recibo de todos los empleados es ejemplar por eso es que sigo regresando.

loby

7 de sep. de 2013

I had a great experience at the dealership, Lisa Smiley greeted me pleasantly, listened and understood my problem with my car. she called me with an answer to my problem within an hour. I would recommend her and the service dept. to all my friends

11Disney

6 de sep. de 2013

I have dealt with Wes at Thoroughbred Nissan for about six years. Wes is very knowledgeable and has always provided superior service. I have been loyal to Wes because he has earned my trust with his honesty and candor. My vehicle is a company vehicle. I have many options for service including in house mechanics that work on our company's fleet of trucks. However, I choose to take my Armada to Thoroughbred due to my trust of Wes and the tremoundous service that I receive at Thoroughbred after Wes writes my service orders. Without doubt, Wes is the best service advisor I have ever dealt with and Thoroughbred is the best service experience I have ever had from a dealer's service department.

ToddSepp

6 de sep. de 2013

I have been using Thoroughbred Nissan for years. I continue to go back because they have always done a great job and have superior service. I purchased my Titan with 35K miles and now have over 135K and it still runs great! I have had all my work done at the dealership and have a piece of mind knowing that I am having quality work done, with quality parts and great service with every visit. Lisa has been my service rep. She is wonderful! Very friendly, super helpful, and always happy.

Mrwidman

5 de sep. de 2013

Any time I need a service done with or without appointment. The take care of my truck as fast as possible. They greet me at the door with friendly service. Always great service Wouldn't go anywhere else.

Freddy5

5 de sep. de 2013

Went in for Air Conditioner and transmission repair. Lisa Smiley has always been very friendly and knowledgeable when I have gone in. When it was necessary for the car to be kept overnight I was given a loner car with absolutely no hassle. Barry Schachter has been working on my car when needed for many years and has always been very professional and is an excellent mechanic. All the service staff have been great to work with over the years and I would definitely recommend Thoroughbred Nissan as the place to buy a car and have it serviced in Tucson.

eldons

5 de sep. de 2013

I always go to Thoroughbred Nissan for maintenance on our four Nissan vehicles, ranging in age from 1994 - 2009. They are 100% responsive and professional, treating me with complete respect and always complete the maintenance in a very satisfactory and efficient manner. I try to only deal with service manager, Lisa Smiley, since she is familiar with the needs of the various vehicles.In short, Thoroughbred Nissan is a quality dealership, represents the brand very, very nicely!Steve Wilson

beemerz89

4 de sep. de 2013

I went looking at the used lot of Thoroughbred Nissan for a couple of cars I had found online that I was interested in. I also looked at several other used dealerships and the one thing I noticed more than anything was the quality of vehicles they kept on their lot. The description and pictures matched exactly what I found, defects and all. Other used car lots made the cars look great, then I got there and saw torn interiors, missing trim, bald tires, you name it. Sam helped me out and we took a test drive in one of the vehicles I was interested in and he was great. Very friendly, not pushy at all, good guy to work with through and through. Any questions I had he was able to answer them right away or find an answer for me immediately. I would highly recommend this lot and Sam in particular.

anthonymronstadt

4 de sep. de 2013

Frank Montano who is my service consultant did an excellent job in advising me of my options and completing the work ontime. He was both courteous and helpful.

rescksj

3 de sep. de 2013

Bought my first vehicle here in 2011. Referred my business partner. Bought and traded 2 more vehicles here. My sales guy Caleb Paige is very friendly and not pushy at all. Have had all my vehicles serviced here- my service adviser Tony Goodman is extremely knowledgeable and delivers exceptional service. All service and repairs have been competitively priced and timely. Dealership really treats their customers well.

eugenee

29 de ago. de 2013

Thoroughbred Nissan simply gets the job done. As soon as you enter the building you feel like you are a family member. The customer service, professionalism, friendliness, and commitment to excellence stands out. I always feel like I'm treated fairly and that my car has been serviced correctly.

santacruz_victor

28 de ago. de 2013

Encis is always available to answer any of the questions i may have. Shes quick in getting me in when my car needs service and it is completed in a timely manner. Her customer service is very friendly and thats what keeps me coming back to see her.

Monita

27 de ago. de 2013

I took my car for service at Thoroughbred Nissan. Mr. Frank Montano waited on me, he is absolutely a professional individual. The way he carried out my business made me feel completely confident about leaving my car in good hands for service. I am 100% satisfied with Mr. Montano's high quality service. I picked up my car today, August 27, 2013 from the service department. My car looks and feels great! good job!!!. I most definetly recommend this dealership to everyone. The customer service is absolutely excellent! Ask for Frank Montano at Thoroughbred Nissan. Thanks a million Mr. Montano and Thoroughbred Nissan for your spectacular service! :-)Sincerely,Isis Perez

jorge rascon

27 de ago. de 2013

its always a pleasure dealing with the service department. no matter what day it is they always squeeze me in no matter what time of day.

zman320

26 de ago. de 2013

Thoroughbred Nissan always treats us great and we always enjoy dealing with their service department! They are very nice people and they get us in and out very quickly!

mmartinez0741

26 de ago. de 2013

Everyone is always friendly. Great customer service. I get my vehicle back within the expected time frame given by the service agent. Overall great service!!

chlngrg

25 de ago. de 2013

My experience with Thoroughbred Nissan has been great because the staff is very professional. When I had issues with my new car, they took care of it right away. A few weeks after I brought my car, the passenger side molding was peeling off and I contacted my service advisor Encis Contreras who assured me that everything would be taken care of and they fixed the molding right away by replacing it. My windshield crack about 6 months after I brought my car and Encis referred me to a windshield replacement company and ordered the new windshield in minimum time. I would recommend this dealership to any one who owns a Nissan in Tucson Arizona. They really know customer service and satisfaction.

Ahunter1285

24 de ago. de 2013

I came to Thoroughbred Nissan based on the reviews I saw here. It was my first car buying experience and I was nervous and uncertain. I appreciate the patience, care and confidence Charlie gave me through the process and the appreciation Oscar clearly displayed at the end. They made an experience that could have easily been negative a very veru good one, and I greatly appreciate it.

kathymca

20 de ago. de 2013

Was pleasantly greeted, as usual, almost immediately after entering the service door. Lisa handled my service order efficiently and answered questions that I had. Very comfortable waiting area with more friendly people. service completed quickly and inexpensively!

cardenaspuerta

19 de ago. de 2013

Everone was friendly and very helpful. Has I waited for my car service they made hamburgers for my family to eat. My vehicles oil change was done in no time. They also found a leak in my battery and replaced it. Im very satisfied.

shoodle

17 de ago. de 2013

Awesome crew, always polite and always ready to go above and beyond. Thank you guys, there is nothing that I can truly complain about you guys.

61348jim

7 de ago. de 2013

We are Jim & Corine Miller of Vail, AZ. We purchased a new 2013 Nissan Altima 2.5 SV from Thoroughbred Nissan on 08 06 13.If you would like to call us to verify our experience with Thoroughbred Nissan our cell # is: 520 869 6510.Nobody has paid us or compensated us in any way to write this review.This is not a 5 Star dealer. Thoroughbred Nissan is a 10 Star dealer. I will be strongly recommending to all my family & friends that if they are ready to purchase a new or used vehicle they need to contact Kimson Baker at Thoroughbred Nissan. My # 1 reason I am so impressed with Kimson Baker and Thoroughbred Nissan is something that is hard to discover when dealing with car sales people HONESTY. Each person I dealt with, new car sales manager, Rod Gillis the finance manager, Kimson Baker and Oscar Campos were all totally honest. No bait & switch, no high pressure selling & no confusing reasons why I couldn't purchase the vehicle at the advertised price.Every question we asked was answered honestly.Corine & I have been purchasing new cars for over 30 years. Out of all the different car dealers we have purchased cars from Thoroughbred Nissan is the best.We can truthfully recommend that if you are ready to purchase a new or used vehicle you need to call Kimson Baker 520 618 6500 at Thoroughbred Nissan Tucson, AZ.Have A Wonderful DayJim & Corine MillerVail, AZ. 85641Phone 520 869 6510

dianee

29 de jul. de 2013

Friendly staffGood PricingNo mention of financing or leasing after stated we would be paying cashFixed scratches on the new car in a very timely mannerI would certainly do business with this dealer again

wmcl2run

25 de jul. de 2013

I have been going to Thoroughbred Nissan for over 10 years and bought about 15 autos and trucks. I have never have a bad out come from them. Everyone there is friendly and will help in any way they can. This is the first dealership that the owner actually comes and talks with the customer. I have tried other brand autos but I always go back to Thoroughbred.

rhenikman

19 de jul. de 2013

I had yet another wonderful experience at Thoroughbred Nissan and am very pleased with the purchase of our new car. Oscar and his staff work tirelessly to meet their customers' needs and there is a true team atmosphere at this dealership. I would recommend this dealership to anyone who is looking for new car.

Nursetoby08

4 de jul. de 2013

I can not say enough praise about Johnny Lohrman and the gentlemen in service (ecspecially Wes). Johnny is tremendously kind hearted and charismatic, always taking care of me as a valued customer and friend. His goodness cannot go unnoticed! Wes has a great sense of humor and beyond helpful. Bless you both and thanks so much!

Gonzalez

27 de jun. de 2013

I found myself in need of a vehicle. Made a few calls to diffrent locations and felt that this facility was the most convienent for me. From start to finish the crew at Thoroughbred Nissan spoke to me with genuine care and concern about my situation. I found the employees and Owner as well to be super down to earth. It has been a long time since I've come accross a facility that showed the gentelness and guidance that Thoroghbred Nissan showed me. I will forever be an advocate for this dealership.

Azheatwav1

24 de jun. de 2013

Was ready to help us the minute we hit the lot, treated us like family. LOVE this place. Caleb was great and so was Robert.

Molly D

24 de jun. de 2013

We just bought another used vehicle from them and they are just great. This time we dealt with Caleb & Robert and they treated just like family. They made it painless and easy.

LCH

22 de jun. de 2013

All I can say is "Thank You". I went in for an emissions problem came out with a new Nissan Sentra! I was putting to much money in the old Nissan Xterra after a rebuilt motor was put in. It was one thing after another. I was going back and forth in the lobby trying to decide if I wanted to go for purchasing a new car. Then, hey, what the heck, I got a new car! Everyone was absolutely friendly and helpful. It was painless, (except maybe on the wallet, lol) but no worries as far as repairs in the future. Kimson was absolutely wonderful in working with me. In fact the whole team! This is my first brand new car and I love it! Thanks Thoroughbred Nissan! A job well done.

SueS

21 de jun. de 2013

I decided to look at a Nissan car because of Thoroughbred's May event to honor and support foster children and foster parents. When I found the car I wanted on the Internet I contacted the dealership and got a quick response. All of the employees I worked with were professional, friendly and helpful. At the dealership the person I went to see had another customer so I was helped by someone else rather than having to wait. He was very knowledgeable about the car and once I decided to buy helped me easily negotiate the process. I bought a Sentra and I was very pleased with my experience.

jor1mol

17 de jun. de 2013

I have never owned a Nissan but was looking for an affordable SUV. After a good experience online, I visited Thoroughbred Nissan and was overwhelmed from the moment I stepped out of my car by the friendliness of the team. I was treated exceptionally well by John, the sales person and as I took my test drive with him, I was made very comfortable in a car I had never driven. The 2013 Juke I drove was all I had been looking for.After being treated so well by all of the staff, I was introduced to Thoroughbred's President, Oscar Campos who provided me with an exceptional deal. I had heard about the great leadership at Thoroughbred but had not met Oscar and all I heard was true and more.What a fantastic experience! I am preparing to pick up my new Juke as I write this and I have already recommended Thoroughbred to others. I highly recommend this dealership and am looking forward to a long relationship with Thoroughbred Nissan in Tucson, AZ.

Snowjester14

11 de jun. de 2013

I flew in from out of state to pick up a car I found online. Kimson Baker was awesome and really worked with my schedule and he was able to get me on the road quickly. The entire staff was amazing and I highly recommend this dealership.

dirt4dinner

10 de jun. de 2013

I located a fairly rare VW Diesel that they had on their used lot. Since I live in Phoenix I did my best to verify the condition of the car, and details prior to driving 2 hours down there to pick it up. I ended up dealing with Robert Blevins, the internet manager. I asked him if he could put me on hold and go out to the lot to inspect the car. I asked him to walk around it, and then open the doors and see if it was clean and smelled ok. He did as I asked and reported back that "it was a really clean car, no smell of smoke or pets, and was a great used car". We negotiated a deal and I said I would be down to pick it up the following evening. I left work, and immediately headed for Tucson with the family to buy our new car! WHAT A PIECE OF CRAP CAR! I have honestly never seen such a rough car on a used lot at a major deal before. This thing was auction material at best. Hundreds of paint chips in the hood, a dent in the fender, and what looks like a run in with a pole or the corner of a garage on the drivers door. Not one of these flaws was visible in the photos on their site, and good ol' Robert failed to mention them to me when specifically asked. He must have thought once I made the drive I would just go ahead and buy whatever he put in front of me. I THINK NOT. I looked at the car for 30 seconds, told Robert what I thought of his customer service, got back in the truck and drove back home. 4 hours in the car, $40+ in fuel and not much more than a "well, it is a used car...". What a jerk. To follow it up, I wrote a letter via their website contact section about my experience, and did not hear one single thing back. Maybe you'll have better luck, but based on their overall Yelp review, I don't think so.

jmalojhu

7 de jun. de 2013

Johnny and Michelle were very helpful in getting me a lease on a new Nissan LEAF at a price that I was happy with and were very friendly throughout the process. Overall, the process of working with them was very quick and smooth. Throughout, they were extremely professional, and I would be happy to work with them again.

maxima69

4 de jun. de 2013

My wife and I came to Throughbred to lease/purchase another Nissan to replace our 2010 Altima.Eric Encinas was our salesman. His professional and caring support of our needs went above andbeyond what we expected. The finance manangers John Smith and his partner Robert ? [sorry]not only made our purchasing experience a 'walk in the park' but fun. Signing the final papers took'minutes' which is unheard of in todays' auto purchasing. I understand why employees have remained with Throughbred all these years because they treat prospective customers with respect, dignity andan honest concern what the needs of the customer are. In closing we now have three Nissans andwhen my grandson is ready for his car, wwe already know where it will be purchased. Thank youWebb Eliscu

coley73

3 de jun. de 2013

I must say that this was the best experience I've had with a dealership. To keep is short and sweet...Knowledgeable, friendly, easy going staff. None of that feeling like you're in a shark tank waiting to be attacked lol. It was actually a pleasure doing the numbers thing too. If you need/want a new car by ALL means, go see the great folks Thoroughbred. They will do whatever is in their power to get you the car you want. After I left financing the owner even came and introduced himself and chatted for a bit...I've never had that happen. Very refreshing. Thanks Caleb, John, Mike and Oscar for making our experince a wonderful one. :):)

Nicole D.

3 de jun. de 2013

I must say that this was the best experience I've had with a dealership. To keep is short and sweet...Knowledgeable, friendly, easy going staff. None of that feeling like you're in a shark tank waiting to be attacked lol. It was actually a pleasure doing the numbers thing too. If you need/want a new car by ALL means, go see the great folks Thoroughbred. They will do whatever is in their power to get you the car you want. After I left financing the owner even came and introduced himself and chatted for a bit...I've never had that happen. Very refreshing. Thanks Caleb, John, Mike and Oscar for making our experince a wonderful one. :):)

wapiti1

27 de may. de 2013

We were expecting to deal with the "gauntlet of car dealers" but from the start Thoroughbred Nissan was kind, patient and did not try to push beyond the limit we set for ourselves. They were very informative, provided all details on the sales we asked and viewed all our questions as important. We did not have to go anywhere else as all our needs (price, financing and value) were met. Would highly recommend and will return in the future.

azsparks

23 de may. de 2013

I have been using Thoroughbred Nissan for over ten years and 4 cars and have always been treated with respect and honesty. Oscar the owner is truly vested in making his customers fans. Steve in service has been my advisor for seven years now and never overs states what is wrong or needs to be done. I have recommended Thoroughbred to many people including many family members that have purchased cars and now use Thoroughbred for service.

bellsapoppin

11 de may. de 2013

We were greeted courteously and quickly by not only a sales person but the General Manager himself. They couldn't do enough to make us feel welcome and appreciated. We were shown several different vehicles and drove 2 or 3. The negotiations were pleasant and without pressure from anyone. Our return trips for service have been pleasant and quick. On Saturdays the dealership provides a cookout for everyone and I do mean everyone - sales personnel, customers, service customers and anyone else who is fortunate enough to be present. There is no charge and it is just an excellent experience.

efwerner56

10 de may. de 2013

We purchased a new 2011 Nissan Murano from this dealership in Dec. of 2011. A very pleasant buying experience. In Nov. of 2012, we were involved in in the "middle" of a 4 car rear-ender which was covered by other party insurance.We sent the car to Thoroughbred's body shop. Vikki Chavez took charge of things. During the repair period, all calls, etc. were promptly returned.When we picked up the car, it was as good as new. We were very pleased with everything. This is an excellent dealership to do business with.

LauraFernandez

30 de abr. de 2013

I have been going to this dealership for 16 years. I can say that I will never leave. I currently own three Nissan's and I have not left because of the incredible consistency in their customer service. The atmosphere is exceptional. You walk in and you feel at home. Everyone is really friendly and professional. The service department has always been professional and honest. I have seen this dealership grow through the years. I think that everyone there loves working there and they like their job. It's nice to see that in a work environment. I know it takes hard work and I know that the people there all contribute to it. Congratulations to the staff and the owner!!

Jimmy AZ

27 de abr. de 2013

For some reason my previous review did not pick up my 5 star rating. Thorobread is 5 stars all the way through. I have purchased 3 cars in the last 5 years there and will not go anywhere else for a vehicle. Their service dept is top notch and the purchase process is as easy as it can be.

CandyMMoore

21 de abr. de 2013

The experience was excellent Kimson Baker was very good at helping us with our needs and we were very happy with our purchase of our new vehicle thank you to all the Nissan staff.

BOWTIE/BMW

5 de abr. de 2013

First let me say that Family Owned and Opperated is always a plus in any kind of buisness. I know because my wifes family owns an AC Delco Center in Oregon and has been there for over 33 years. That being said, Thoroughbred Nissan is a 10 on a scale of 1-10 being an excellent dealership to do buisness with. I have a 1993 Nissan Hardbody pickup I recently purchased for driving to and from work and I take great pride in keeping my vehicles in top running condition, so when I decided to spend some money I knew where I "wasn't" going and took my truck in to see a veteran Service Advisor named Lisa Smiley at Thoroughbred Nissan. I looked on Thoroughbred Nissans' web site and found a page which gives a brief bio. of each of their Service staff and chose Lisa because she had recieved awards and has been with Thoroughbred Nissan for more than 5 years. As a consumer this is very important information regarding an employees loyalty and obvious above average treatment by his/her employer. I then asked her who would be a prime candidate to perform the particular service I was requesting and she introduced me to Jeff Miles, also a long time employee with Thoroughbred Nissan as well as a Master ASE Mechanic. I had my service completed (Timing Belt, water pump and clutch safe switch) and was completely satisfied with both the price and level of professionalism throughout the entire process. I just returned and had another preventative maintenance action performed and again was absolutly satisfied with the outcome. I strongly reccomend Thoroughbred Nissan to anyone wanting outstanding Service and a friendly environment to spend their hard earned money with. Thanks Thoroughbred Nissan!! Scott

edie520

27 de mar. de 2013

I've recently purchased a 2011 Nissan Maxima from Kimson Baker over at Throughbred Nissan. He made the experience one I will never forget. I didn't feel pressured, he was very knowledgeable and he got me the most amount of money for my trade in. He doesn't just work with you, he works for you. Thanks Kimson.

MikeLawrence

1 de mar. de 2013

The Thoroughbred Nissan Family took the pain out of dealing with car dealers. Even though we purchased a pre owned jeep, they couldn't have been any better if we purchased the most expensive car on the lot. Everyone was very professional and courtious but yet, they made you feel like family. Oscar (the owner) walked around talking to customers and didn't just sit up in his office, he was on the floor with his employees. The customer care didn't just stop at the sales department, the same treatment continued through finance and customer service we never saw one employee with an attitude or a sour look on their face. Everyone made you feel welcome.We can't say enough about how impressed we were and will highly recommend Thoroughbred Nissan to everyone we talk to.

tcsndeweese

23 de feb. de 2013

Right in the middle of a repair, I had a personal emergency that needed my quick attention (medical emergency for my dad). Tony was right on top of the situation and would have had a coutesy car available immediately. At the same time, he put my repair on priority and the repair crew moved right out on it. The kindness and quick repair made my situation alot better. Thank you for your help!Dave D.

12nsxtra

11 de feb. de 2013

I bought a 2012 Nissan Xterra on 16 January 2013 from Thoroughbred Nissan, Tucson AZ. It was an excellent car-buying experience. The staff was knowledge and helpful. Most importantly the truck has performed as advertised. I drove the Xterra back from a ski trip in a driving snowstorm. About a third of the trip was conducted in 4 wheel-drive high at 50-55 mph. The truck was terrific. Stable and steady even onsnow and slush covered rutted back roads. Excellent vehicle that does exactly what it was intended to do very well.thank you, Doug

dgarvey

9 de feb. de 2013

We were searching for a used Nissan Frontier for my husband, and he was quite specific as to what he wanted. Thoroughbred Nissan was up to the challenge and surpassed our expectations. He loves his used truck, and we both feel great about our experience. Would highly recommend this dealership.

DorisG

9 de feb. de 2013

We were searching for a used Nissan Frontier for my husband, and he was quite specific as to what he wanted. Thoroughbred Nissan was up to the challenge and surpassed our expectations. He loves his used truck, and we both feel great about our experience. Would highly recommend this dealership.

spacecowboy_92278

28 de ene. de 2013

My husband and I stopped in just to look at vehicles. We were greated right away by Kimson Baker. He was very friendly and helped us find what we were looking for. Even with bad credit they were still willing to help us get into a larger vehicle (for our expanding family) than what we had.

Jefjude

19 de ene. de 2013

Just want to extend our sincere gratitude for their help following a collision we had on News Years Day. Their help in getting the adjusters to see the damage and the resulting fix of our car. We were up against a time frame as we were going on a planned vacation and needed the car. Both Vikki and Johnny worked to get it done in time. My hat is off to them and the entire body shop crew for a job well done. This also applies to the service area as well.Thanks so very much,Jeff Helzel

alym1005

9 de ene. de 2013

First I would say that Thoroughbred Nissan is the most kids friendly place. I would like to thank Robert Blevins for the constant update of what the company has to offer while I was out of the state. Tim Kaas "The Guy with the Hat". My wife called him "Mr. Happy Guy". He is very knowledgeable about the car that I am trying to get. He never pressured me into buying the car, but his explanations and expertise helps me to choose the car that I like. He helps me get financed even though I have a bad credit. The company also gives me a lower rate that no other dealer could, in spite of my horrible credit score.It is not my thing to comment but I really can't help it. Thoroughbred Nissan and its employees deserve an honest comment. I highly recommend this place to anyone. Thank you again for supporting our troops!From us,Nick and Nerissa

jason.bailey.37819959

8 de ene. de 2013

My wife and I just bought a brand new Pathfinder from Thoroughbred Nissan in Tucson. The customer service was extremely friendly, and outgoing. the best part about that, was that they genuinely meant it. Wasn't like another car company that just wanted your business and then hound you and hound you until you give it to them.We highly recommend this place, not only for their amazing car selections and prices, but for the convenience of being treated like someone really does care about you and your needs and making you, the customer, happy in the end.Thanks much,Jason B.

delashmit

11 de dic. de 2012

This was the best new car buying experience ever. The sales staff, General Manager, Finance Manager, and Owner were extremely personable, polite and professional. I would recommend this to anyone interested in buying a new Nissan.

alf2012

4 de dic. de 2012

I would stay away from this business. My experience was with the used car side. Went there to trade in a 2000 Nissan pickup for a 1999 Dodge Ram pickup. At first they were great until it came time to finance the vehicle. They said no problem and kept me waiting for 4 hours on a Saturday only with the salesman telling me the deal is almost done. They could never close the deal to finance the vehicle and said they would keep working on it and let me know Monday. I tried multiple times to contact them about the deal Monday but could not get a return call. I talked to Michelle who told me that I am not their only customer and that the person handling my financing was busy. Never did get a call back from him. I think they called him Diego. I remember him leaving around 6:00 pm the Saturday I was there saying he has another committment but somebody else was working on it. Right. Michelle is listed as business development manager. Not sure how treating a customer like she did is developing business but I will let someone else make that call. Maybe the deal was creditworthy and maybe it was not but my problem with them is their lack of concern for their customer. My salesman was off Monday and nobody else there seemed to care. Not sure if it is just their finance department or the whole dealership but I did not have a good experience. They seem to need some training in customer service at the very least.

dealman3

4 de dic. de 2012

I would stay away from this business. My experience was with the used car side. Went there to trade in a 2000 Nissan pickup for a 1999 Dodge Ram pickup. At first they were great until it came time to finance the vehicle. They said no problem and kept me waiting for 4 hours on a Saturday only with the salesman telling me the deal is almost done. They could never close the deal to finance the vehicle and said they would keep working on it and let me know Monday. I tried multiple times to contact them about the deal Monday but could not get a return call. I talked to Michelle and she told me that I am not their only customer and that the person handling my financing was busy. Never did get a call back from him. I think they called him Diego. I remember him leaving around 6:00 pm the Saturday I was there saying he has another committment but somebody else was working on it. Right. Michelle is listed as business development manager. Not sure how treating a customer like she did is developing business but I will let someone else make that call. Maybe the deal was creditworthy and maybe it was not but my problem with them is their lack of concern for their customer. My salesman was off Monday and nobody else there seemed to care. Not sure if it is just their finance department or the whole dealership but I did not have a good experience. They seem to need some training in customer service at the very least.

tcarey0911

12 de nov. de 2012

Went in to test drive, and as mike said, The perfect storm came together and we found a great car and a great price, with zero pressure. from start to finish, less than 2 hours. YAY!

cyn11versa

26 de oct. de 2012

From the moment we stepped on the lot, we were treated with respect and kindness. Kimson was attentive, kind and sincere. He listened to our needs and found the right solution in an expedient manner. Kimson is an asset to the dealership and he deserves to be commended for his professionalism and courtesy. The manager, Rick, handled getting us approved for financing through Nissan, which got us an amazing rate and a great term! R.J. Blevins handled our financing in a professional, patient, and effective manner, as well. Oscar, the owner of the dealership, greeted us after we completed our financing, inviting us to their monthly BBQ when we get our vehicle serviced...another added touch that just shows their dedication to their customers. Overall, this was probably the best buying experience we have ever encountered and we are eager to point anyone looking to purchase a vehicle in the direction of Thoroughbred Nissan in Tucson!!! THANK YOU, EVERYONE!!!

Gerardrintucson

18 de oct. de 2012

Tony has always been able to do a great job for me. He is always willing RO help. Above and beyond his duties. Great Job guys thanks

Nicnac41

8 de oct. de 2012

Purchased a used VW Jetta 3 months ago. It ended up having transmissions issues. They took the car back and put me in another car for the same payment. Absorbed the diffenence between what was owed and the value of that car. I drove out in a newer vehicle, lower mileage and a very happy customer. In customer service they would get an A +++. I was expecting to have a major fight on my hands but I ended up with a new set of car keys instead. Frank Valdez understood immediately the issue and did not hesitate in resolving it. He simply stated "how can we resolve this for you?" He was an excellent salesman. He main goal was to make the customer happy. And I was.I would highly recommend Thoroughbred Nissan for the next time you need a vehicle. The fact that the owner, Oscar, came out to see that everything was going well was a huge plus. A big dealership, keeping it like small town, USA.

anthony c

30 de sep. de 2012

Excellent service! Great staff- responsible and responsive. They are always ready to help and offer terrific customer service and satisfaction. I have purchased all of my vehicles from Thoroughbred Nissan since returning to Tucson in 1997 and one the main reasons I keep returning is the quality of their service department. They know me, they know my cars and they know how to take care of both!! And I know Oscar wouldn't have it any other way!!

nrodegard

26 de sep. de 2012

I have been been purchasing vehicles and having them serviced at Nissan Thoroughbred since the 1990's. I have alway found their employees to be helpful, friendily, and knowledgeable. They are paitent and explain things when I don't understand the why's and wherefore's. I would not go anywhere else.

SynergyGuardian

31 de ago. de 2012

My husband and I had a great experience with this Dealer. So did my sister. When I went looking for my 2012 Nissan Juke SV AWD I checked surrounding states for the car and model I wanted with the options I wanted. Thoroughbred met my price with no problem - well under everyone else's price. When I wanted to sign papers later at night, on my way out of town for a business trip, someone stayed late to conclude the paperwork. They kept the car for me while I went on my trip and it was all detailed and ready to go when I picked it up 5 days later.It was a fast, easy and great deal.

jjbrooks

24 de ago. de 2012

I went in to buy a Nissan Titan and was told it was out of my price range but they could put me into a new Altima, he talked a great game but when I got upstairs the Altima ended up being more then the Titan I was looking at, I didn't realize it til I got home since I was happy about getting a new car, then I got a call a week later saying my payment were 75 dollars more then what I was told and I denied and aid I wanted my trade in back, when I got there they magically got my payment dropped only to find out he was taking off the gap and warranty ..I requested my trade in back numerous time but they kept talking me in to staying in the new car, at the end I had to come out of pocket 500 more dollars..the car makes noises in the front end but they tell me nothing is wrong and I only got one key, they say they will order me a new one but it has Ben a month and no key...stay away from these guys, if u want a new car go to Jim click they are nicer and price are a lot better thorobred are crooks ...and all they keep telling you through the process is that when u received something in a email about your experience to make sure u give them 5 stars ...they shouldn't have to tell u that to get 5 stars

350zebra

19 de ago. de 2012

Looking for a 350Z in good shape. The dealer Internet person Clarissa was prompt, courteous and very professional in her assistance. Still have not bought but this was the best follow thru that I have experienced!

Jeff520

14 de ago. de 2012

Purchased aNissan Leaf and traded in a Cube. Both purchase price and trade in price were good and I feel we got a good deal. Service has been excellent on the Cube (thank you, Robert!) and we regret we will no longer be coming in for routine oil changes since the Leaf does not need them.All the staff are friendly and attentive to our needs and willing to go the extra step to make everything right. Probably be buying the next vehicle there if Nissan make a larger all electric van or SUV.

A.J.

1 de ago. de 2012

I have a 13 year old car that I purchased new at Thoroughbred Nissan. I continue to use them for any service or parts, etc. because of the excellent service I receive from Frank Montano and others in the service department. Even though my car is getting up there in years, I trust every repair to Fran Whittman who continually takes care of my car as if his family were driving it. Also, I have been given no preferential treatment at Thoroughbred Nissan, but Mr. Montano and the other service reps always make me feel like I do. They go out of their way to make every one of their customers feel important and valued.

Kamigutierrez

24 de jul. de 2012

My experience with Thoroughbred was one of the best I have ever encountered. I flew all the way down from SLC, Utah for the purchase of a Nissan Juke. I absolutely LOVE the car and feel that the overall experience could not have been better. Travis Berlin was our customer care representative and catered to me from the moment I walked in the door. He took hours out of his day to explain every little detail and button there is on my new Juke. Every employee that was present that day stopped and took time to introduce themselves to me and congratulate me on my new purchase. After everything was complete the owners of Thoroughbred, Oscar Campos and John Smith, immediately came out of their offices to shake my hand. What a great experience all together! ALL future car purchases will most definitely be made through Thoroughbred Nissan of Arizona!! I LOVE MY NISSAN BABY JUKE!!!

brianTucson

22 de jul. de 2012

I have purchased two nissans from thoroughbred. i felt i was treated fairly and honestly during negotiations on price. i have dealt with people from sales to service, and spoken with oscar the owner many times. i have taken my 2 and 4 year olds in on many occasions, and the dealership has tv's and a two playrooms to entertain the little ones. they also have computers with guest internet service so you can keep busy should you need to wait. their service department is prompt and their time estimates are accurate. this is important to me with two children, because i need to plan to wait or drop off the vehicle. overall, i have never had a problem with their vehicles, their sales, or their service department. it feels like a family environment there, when i come by i usually run into somebody who recognizes me. they take care of my cars and my family. i'm sold on thoroughbred, i'm sold on nissan.

Teniente

12 de jul. de 2012

This is my 2nd purchase from Thoroughbred Nissan. We got a 2009 Murano and loved it. This May we went back for a newer model with more accessories. Based upon our original 2009 experience we were very happy to see that the level of service and competence was even better than before. We bought a 2012 Murano and could not be more pleased with the vehicle and the dealer's staff. Special kudos to Oscar Campos, President, Mike Gammie, Internet Sales Mgr. and Mike Heemsbergen, Finance Mgr. Also Steve Bailey in Service. Today I brought my daughter there, met with Mike Gammie, and she bought a 2012 Sentra. It's no wonder this dealership wins so many awards.

etodd

12 de jul. de 2012

The whole experience was excellent. Sales person was knowledgable about the vehicle, friendly and not pushy. Price was excellent, so no negotiation. Financing was easily accomplished and lunch was served on the barbecue.

Lety Figueroa

12 de jul. de 2012

The owner, Mr. Campos, Clarissa Soto, sales person and the entire staff made our car buying experience a pleasant expererient. They were professional and courtious in our buying experience. We will purchase all our vehicles from Thoroughbred Nissan.

psh

2 de jul. de 2012

My wife and I purchased a 2011 Nissan Rogue, and I want to say the experience was awesome. Our salesman listened to our wishes and did not in any way pressure us. He was extremely knowledgeable about the vehicle we chose for a test drive, pointing out all the good things (as well as a couple drawbacks). We were able to test drive the Rogue in a variety of conditions (city streets and parkways, parking, turning radius). The Rogue was priced below blue book and we negotiated a good trade-in deal.Our financial adviser had all the necessary paperwork ready once we decided to purchase, even suggesting a warranty package that actually lowered our interest rate and monthly payment. Once that was done, we had a hot dog and hamburger for lunch, provided by the dealer. While we lunched, our salesman cleaned our trade-in out, putting everything in the new one. He then showed us how to program the BlueTooth as well as pointing out several features.While negotiating, John, the salesman, threw in the front passenger/driver/window tinting, gratis, and we set a date for the work to be done. We also were activating our alarm, so scheduled it at the same time.We drove the vehicle for just over a week and noticed a slight squeak that seemed to come from one of the brakes. I called and requested they be looked at while the car was in the shop.When I arrived for the service, I was told it would take approximately 4 hours to complete everything. They were right. Actually just under 4 hours and everything was done to my complete satisfaction.I commend Thoroughbred for their friendly, efficient sales and service teams and definitely recommend them for new and used purchases and for service.All in all, our experience was a 5+.

SummerT

26 de jun. de 2012

Very good experience, Thank you! They all went the extra mile. Would recommmend to friends and family. The staff was wonderful was not at all what we were expecting when buying a vehicle. They put the other dealerships to shame!

Ana motley

19 de jun. de 2012

My experience with This dealership had been incredibly great, everyone was very professional, honest and straightforward. I was very fortunate to have the opportunity to have this company sell me my H3, my experience beginning from a telephone call inquiring about my vehicle to signing the contract was so painless and unbelievably quick, i left the dealership smiling, from a call to the sales person Mike Gammie to the sales mgr Diego to the finance dept. Byron,i was very pleased.Thoroughbred Nissan in Tucson, i thank them from the bottom of my heart and will continue to recommend them to anyone buying a used or a new vehicle.

pacottam

16 de jun. de 2012

This is the way car buying should be. I completed all the negotiations over the phone and by text / email. Clarissa was great and was very up front and organized on what they could offer. When I came in to the Thoroghbred dealership to finalize the details, everyone went out of their way to be friendly. I completed the transaction in under an hour. The next time I buy a car, I will go back to Thoroughbred. Thanks!

margarita selden

14 de jun. de 2012

Excellent experience.Went in for a new tires and drove out with a new car. They gave me a fair deal on a trade-in. Oscar's sales staff gives great customer service. I left feeling as if I was the most important customer they ever had.

TSharpton

2 de may. de 2012

This dealership is A++++++++, I can't get enough pluses in. From their sales people to their service department, they are great! I would recommend them to anyone that wants quality service and fair prices for a new or used vehicle. They treated me with the greatest care and consideration, much more than I expected.

drjohn60

19 de abr. de 2012

I just recently purchased my second Nissan vehicle from Thoroughbred Nissan Tucson AZ. This is no joke, I literally got goose bumps when I did my test drive in theNissan Altima I was most preferring. My salesperson, Clarissa, went the extra mile tomake me feel comfortable and patiently explained all the features and options which helped tremendously with my making my final choice. Financing worked with me and helped me satisfy my comfort range with payments. I am totally overjoyed with the product and the service I received.I have guided my family and many friends to this dealership when they were searching for a vehicle. In most cases I tagged along with them to the dealership just to be sure my choice to do so was a positive gesture.....guess what....every one had a happy experience and found exactly what they wished for. Thoroughbred Nissan is a big happy family and it is not uncommon to get a big hug before you leave. For those of you who travel into their show room expecting to do battle, you really don't need to. I can guarantee you will end up smiling from ear to ear....and probably get a hug!

abhughes

13 de abr. de 2012

By FAR the BEST car sale I have EVER expierenced. These are good people, they worked with me for two months online while I was stationed over in korea...as soon as I arrived in Tucson they were my first stop, after about an hour I left with my car! Picked me up at the house I was renting, even took me to subway before I got to the dealership. Couldnt have asked for a better team! The owner is one of the nicest dealership owners I've met. Its a great family atmosphere...if I buy another car while Im here this is my first stop!

buck6364

9 de abr. de 2012

I bought a new 2012 Frontier pro 4x and from the moment I contacted Clarissa Soto my experience was the best I have ever had from any dealership. Everyone bent over backward to make sure I had every question answered and all concerns were adressed. Before I left they went over every detail of the new trucks systems and even set up my phone for bluetooth. When that was done they told me the owner of the dealersip would like to meet me and say thanks. I thanked him and told him his employees are the best and friendliest I have met anywhere. I have bought over 20 vehicles in my life and this was the easiest and best expeience bar none. Highest regards to all at Thoroughbred Nissan in Tuscon, Az

lizzym

22 de feb. de 2012

We just purchased a new vehicle from Thoroughbred 1 1/2 weeks ago. Our experience was good. We were already approved for financing through our bank, and we had found a vehicle online, so it was pretty cut and dry. After we transferred our belongings from our trade-in to our new vehicle, the sales person (Paulette Galston) was great, she set up our bluetooth for our phones and was anxious to show us all the features of the new vehicle. We did not have any problems, and would go to them in the future for another Nissan purchase. (We live closer to Jim Click, but they didn't even come out to check on us when we were looking at vehicles! I like no-pressure shopping, but when you can't even get someone to help you, that's ridiculous!) Thoroughbred Nissan was helpful and not pushy.

motorcopshop

12 de ene. de 2012

REcent trade in and purchase of a vehicle. It was a very complicated and emotionally charged experience for me. Everyone at this dealership made the process and quick and painless as possible.

dogman1234

24 de dic. de 2011

I visited Thoroughbred Nissan for some very minor work. They totally screwed up my car and then blamed it on me. Since my brother-in-law and I bought our cars there, I assumed they would take very good care of me. They said that they would do nothing and told me and my brother-in-law to never return. The owner would also do nothing. I have told many people and groups about this unfortunate situation and they assured me that they would never go to this dealership. Use at your own risk, because if you have a problem they will blow you off. Save your time, money and aggravation and find a dealership that truly cares about their customers, even when there is a problem.

jeff69

30 de nov. de 2011

I HAD A PROBLEM WITH MY 2010 ALTIMA,IT WOULD NOT START. I WAS GOING TO HAVE IT TOWED BUT SOMEONE MUST HAVE BEEN WATCHING OVER ME BECAUSE IT STARTED AT 6AM ON MONDAY.I DROVE IT UP TO THOUROBRED AND WAITED FOR THE SERVICE DEPARTMENT TO OPEN.THEY SET ME UP IN A RENTAL AS I HAD TO BE AT WORK ASAP. THEY TOOK CARE OF THE PROBLEM(BRAKE SWITCH WHICH WAS COVERED BY MY WARRANTY)AND HAD ME ON THE ROAD IN LESS THAN 10 MINUTES. THIS IS NOT A ONE TIME THING THEY HAVE ALL WAYS TREATED US THIS WAY.THATS WHY WE WON'T BUY FROM ANY OTHER DEALER,THEY TRAET YOU LIKE FAMILY.OSCAR JR. CARRYS ON A TRADITION HIS FATHER STARTED YEARS AGO. THANKS FOR THE GREAT SERVICE.SINCERLY JEFF SHUTE

hnoperi

20 de nov. de 2011

I bought a used Chevy Cavalier for my daughter and son-in-law, from Thoroughbred Nissan in Tucson AZ. My sales person was Clarissa Soto. I have only positive things to say about Clarissa. She was very professional, patient, and friendly, not pushy. I would not have been able to handle pushy, and would have gone to another dealer. I am glad she was so patient, because we did have a few personal problems at the time, and were not able to get back to her immediately. We did buy an older car, because this is all we can afford at this time, and so far so good. For our next car we will certainly try to buy from Thoroughbred again.I will recommend this dealer to my many friends.Heidi N11/19/2011

Shirley Kroot

14 de nov. de 2011

The service at this dealership can't be beat. I take my 2005 Nissan Xterra there for all service and would not consider taking it anywhere else. Not only is their service top-notch, but their service personnel are friendly, knowledgeable and helpful.I did not buy my Xterra from this dealership, but I have spoken to many of the sales people while my car was being serviced and they seem very friendly and helpful and knowledgeable, also.

lotch10

12 de nov. de 2011

This was the easiest car deal I have ever done. Angel found me a car that they did not have in stock. Clarissa was the greatest sales person ever, she did more then I asked her to do. Mike is the guy upstairs where I signed, he was helpful in explaining the additional services that are available. Oscar, the owner, walked up and asked if I was having a good experience and if he could personally do anything to improve it. It was a nice, low pressure experience. This is the only dealership that I ACTUALLY want to go back to for my next car. Thank to you all again.

jonv

20 de ago. de 2011

It is rare that I would rate a dealership where I did not actually purchase a car but in this care, it is well deserved. I was looking for a particular make and model used car. I went to Thoroughbred Nissan. I was greeted by Clarissa. She was friendly, honest, and knowledgeable, and extremely pleasant to work with. We searched the used car inventory. We found the make and model I wanted but unfortunately by the time I decided to proceed, the vehicle was sold to somebody else. This was the only one they had is stock. I ended up making a deal at another dealership but will definitely go back to see Clarissa when I make my next purchase. I highly recommend you do the same!

JUST

17 de ago. de 2011

I just wanted to email you and share my truly exceptional experience that I received from Tim C. Kaas and John Smith.Tim C. Kaas is truly an exceptional sales consultant. I bought 5 vehicles from him to date and will continue to do so. If it was not for Tim C. Kaas I would not be part of the Nissan family. He is truly a great asset to your company. Tim always goes above and beyond his call of duty to ensure that I fully understand all vehicles that I take liking to and also makes sure that I love what I'm going to buy. Tim does make me feel just like family. Tim THANK YOU from the bottom of my heart for all your hard work and honest thought the years. I look forward to our many years to come!! I did refer a friend to Tim and he did purchase a 2012 Nissan Altima:-D I also want to send BIG thank you to John Smith. You were a huge help with making sure I had the right financing for my purchases. I'm sure two vehicles at one time as not a easy task. Very Satisfied Customer

teachkid

7 de ago. de 2011

We were greeted immediately and led straight for the area of the autos we described. While the first gentleman was very accommodating, he had just started and had trouble with some of the more difficult questions not related to Nissan vehicles. He quickly however found the answers and had help from Clarissa Soto who eventually found a better deal than the initial 2010 Jeep Compass, a 2011 Nissan Rogue that had just come in that day. I loved it and Clarissa and her manager listened to my concerns and we worked out a great deal that met my expectations. Everyone from the initial salesman to Johnny in the office upstairs were very friendly and interested in us as people. I would have appreciated a tour of my car as I wasn't sure where everything was and how to access the spare but I did figure it out by myself- very self explanatory when it came right down to it. Thank you so much for the voucher for dinner as well. That was sweet and caring. The financial person also found me a better interest rate!! Thanks!!!Re Price... we just questioned the used vehicle price being only $1000.00 off a new Rogue. I was still really happy about the whole deal though.

Infantrysoldier32

30 de jul. de 2011

VERY amazing experience. Through all the bs every.other dealership was giving me about my trade in, i stopped by and met clarissa. She was amazingly awesome. Friendly and showed she truly cared about ME and not like most carsalesman where they want the sell. Felt like i was at a family gathering and that i knew everyone for years. From there i met with angel the manager and he was awesome. Completely honest and helpful. In fact we actually named our 2010 jetta after him. He gave us a great deal and even gave us their motto which is very very true. OWNERS FIRST. We tgan met with rj blevins and he was friendly and awesome too. Was very talkative and funny. We even got to meet the owner and he was a hoot. Was like talking to Al Capone only friendlier and was more like a friend than anything. He was a very awesome guy who honestly cared about the company his employees but most importantly the customers. True little man who turned into a big man and never forgot his roots. By far the best dealership me and my wife have ever been to and the only business were gonna continue going to and nobody will change that. Jim Click and all you so called major dealerships your all gonna have to take lessons from thoroughbred cuz they are by far the best in tucson. Thanks thoroughbred your jersey will be in soon. Yall are the best!!!!!

DanTheMan2011

16 de jul. de 2011

TRUE STORY:I bought a new Nissan Altima in 2006 and it made a gurgling sound upon acceleration. I made three inquiries about why a new car would make such a noise. I talked to a service manager who said he would take care of my problem. Each time the Service Department said it would be fixed there was that stupid, annoying noise. Then dealership owner OSCAR CAMPOS had the audacity to say No Product Is Perfect and said I was not welcome to his dealership again. This was a brand new $25,000 automobile at the time!Oh, Big Man in vest! So happy when you walk out of the dealership and the bank cuts you a check! Strangely enough a few months later OSCAR CAMPOS left a weird message (unwelcome and downright creepy) mocking me and saying my name. I didn't have time to deal with his LUNACY.The problem ended up being with the fuel system that was ultimately diagnosed by Jim Click Nissan. (Where I continue to get the darn thing serviced at a much farther location, by the way.) There was a known problem with the fuel system that had to be recalled. So I wasn't imagining this noise. MORAL OF THE STORY:Don't buy from THOROUGHBRED NISSAN.Don't accept NO PRODUCT IS PERFECT. Once you hear that you're screwed!NO MORE THOROUGHBRED NISSAN!

RJYoung

4 de jun. de 2011

Have purchased many new and used cars. I am a car junkie....I just purchased a new Frontier SV from this dealership. EVERYONE who I dealt with was pleasant, professional and great to work with. This has to be one of my best new car purchase experiences. Paulette Gaston was my sales person. She was thorough, followed through to my very high expectations, understood my goal and worked with me to make it happen. Manager John Smith made the deal work to meet my needs. Mikal (sp?), in Finance was effient, comprehensive in his explanations and made this part of the deal painless. I was introduced to all department heads and my first service was scheduled.I expect a lot when buying a vehicle, and I must say, these folks at Thoroughbred Nissan met my every expectation. This is my first Japanese auto/truck, and I must say, the 370Z is starting to look like a very possible addition to my Frontier.Thanks to all at Thoroughbred Nissan!

SweetbriarAZ

27 de may. de 2011

I recengly purchased my second Altima from Thoroughbred. Both experiences were very positive. For the past 3 years they took care of all of my maintenance. Everyone was informative, helpful, the service was done well, and the wait time was limited.They are always friendly, helpful, and professional. I have been very pleased with my car and with the services provided by Thoroughbred.This is a wonderful company!!

timecheaters

9 de nov. de 2010

I bought a car from Thoroughbred Nissan in Tucson, AZ. After having bought many cars in my long life, I have never ever had such a positive experience as this one!! Clarissa was my sales agent and Angel is her manager and both are very aware of your personal experiences and willing to cut red tape if you are an experienced buyer. They were super! While waiting for the paperwork from the State to register the car (you will like Rod, the Finance Mgr as well!), the store owner, Oscar, came in to personally thank us for buying a car from his store! Oscar treated my wife and I like we were neighbors, and I am anxious to share this with you if you are thinking of buying a car. I usually HATE buying cars because of the negative experiences I have had, but you will even enjoy having these folks as your vendors!! Thanks, Thoroughbred, for bringing back the fun in car-buying!

mijensen

2 de sep. de 2010

I have been to this dealership 2 times. You would think I would have learned the first time. Let me clarify that everyone I have dealt with has been friendly. However, the first time we were led to believe that the deal had gone thru and just needed to be finalized. We had explained to our salesman all of our financial challenges up front. I went back by the dealership to show my brother the car and my salesman was not there that day. The salesman that approached us told me that he would not even unlock the car and did not want to get "involved" and literally 'backed' away from us. The next day, my salesman called and said that they could not get us approved becuase of our financial issues and that was it. Period! End of story. 6 months go by, I walk on their lot to only test drive to make sure that is the car I still want. I dealt with a different - great, helpful salesman, and proceeded to tell him what I was doing. I was upfront with him again with our financial issues, and per his finance manager, it was a true possiblity that something would work. We decided that maybe this time it would be different. Once again, I feel that I was led on by their promises. So this time I typed up a letter and sent it in to the management, explaining the whole situation....great salesman the 2nd time -horrible experience both times. And it has been a few days and NO ONE except the salesman has contacted me about the letter. He, of course, thanked me for the great review. I have not recieved any word regarding my unsatisfactory customer service experience.Bottom line is that I was up front and honest with them both times and feel that they were not the same in return. Even after I asked them to be. Our finances are steadily approving and in a year or 2 we will try again. You KNOW I will not be going back there again.....

soccerhamm21

25 de may. de 2010

I bought my 05 Maxima at the used lot from Thoroughbred. I had a wonderful experience. They put the car I wanted in my budget range and I was able to have my bank finance it. The down side, right after I bought the car, I needed a new key set. Instead of my salesman helping me out and taking care of me, he didn't return any of my calls. I finally had to contact another salesman, who told me to come down and they would take care of it. Went down there and the salesman who sold me the car, didn't say a word to me. I don't even think he knew who I was. He just looked at me and walked away and talked to his co-workers. Two weeks later, I started to notice my car had a rotten egg smell-almost like sulfer. This would happen every time I stepped on the gas. I took the car the Thoroughbred, because I have a 6 month warranty. Told them about the smell and that I was afraid it was either the converter or the transmission. I was told it was neither and it was just the gas. Premium gas always makes the car smell like rotten egg. Are you kidding me? So I let it go. A month later, the smell continued on and off...then all of a sudden, I was driving down the road and my speedometer and RPM's dropped to 0 and shut down. That not only happened to me once, but twice. Then today, I'm driving down the road and my card wouldn't go out of 1st gear. I take it back to Thoroughbred and they tell me it's the transmission!!! Hello! I told you that the last time I was here. Please, please, please make sure you do all your research before you shop through the used lot. It was a great experience up until I handed them my check from the credit union. The service experience is great at the service department, but when it comes to you knowing what your car is doing wrong vs. them knowing is completely opposite. I don't think half of them know what the heck is going on or don't really want to know what is going to waste Thoroughbreds' money to fix a problem that should have been fixed the first time I brought my vehicle in. My car is getting fixed because I have a warranty on it, but I honestly have a feeling they knew the problem to begin with and didn't want to fix it or they have no clue how to actually look into the motor to realize where the problem was the first time.

laurieram

4 de mar. de 2010

I wouldn't recommend a Nissan vehicle to anyone. I am one of thousands, Im sure, who's vehicle year, make and model is part of the fuel gauge recall but by a miracle produced by Nissan Corp, my VIN# is NOT part of the recall. How convenient since I have already had to PAY to have the fuel gauge fixed in July 2009 to the tune of $490.81.This is the 2nd vehicle I purchased from Thoroughbred Nissan and the last. You would think that for $500 they would have wanted to keep me as a customer, but we all know the song and dance about how its a corporate decision not a local one as to who gets a refund. Well then you lose me as a customer for my next new car purchase and all the oil changes and service work left on this vehicle. You want my money? Now I take yours.

cknapp915

4 de feb. de 2010

Steer Clear of Thoroughbred. I had my 2006 Nissan 350z in their service department for two days because the car would not start. They indicated the problem was due to a bad key and to resolve the issue they reprogrammed both of my keys, but that I could still experience problems starting the car. Great, that gives me a lot of confidence driving around. Instead of getting to the root of the problem they put a band-aid, which, needless to say did not work as the car has stopped turning on altogher now (2 days later).To add insult to injury, I noticed a 4 inch scratch in my driver's side window tint. When I contacted them about the issues they told me that they were sure they did not do it and that they can have a guy fix it for $40. I know for a fact the scratch was not there before I brought the car in, which means it happened when they had possession of it. As for making good on fixing my car they told me their is nothing they could do except get new keys. REALLY?!? Why did they not do that in the first place? Instead, I'm out $98 for the repair bill (which they repaired nothing) and a scratched window.I know they are probably going to give some thoughtless form-letter response to this, but I implore you to get your car serviced elsewhere. I would gladly pay double to have my car actually fixed somewhere else, then bring it back to this group of incompetent morons.

Elbell

29 de dic. de 2008

This is the third car I have purchased from Thoroughbred and each time the experience has been great. They are a no pressure dealership with a relatively knowledgeable staff of sales people Tim especially is great to work with. We found a car that we liked with some very expensive after market wheels and my wife asked if we could get the standard wheels that come with the model we selected and they were more than agreeable to to this for us. As for their service department other that sometime having to bring the vehicle back for a part on order I have nothing bad to say about Thoroughbred. They stand behind what they repair which is more than I can say for some repair companies here in Tucson. I would recommend this dealership and there service department.

arondee

20 de dic. de 2008

I had a horrible experience with this dealership. The sales guy was great, very personable and patient. I can't remember his name but he wore a cowboy hat and had been at it for years. Quite a change from the other pushy dealerships in town. After some bargaining we decided to purchase a 2006 Nissan Xterra from them. The finance guy went over all of the payments, options, etc.. and after reviewing my credit report they gave me a 6.5% interest rate for the car. We signed all the papers, and drove home with our new car that night. After a couple days of driving the car around town I got a call from the finance guy. They couldn't give me the 6.5% interest rate they promised so they needed me to come back in and void the contract we signed so they could give me a higher interest rate and payment! Needless to say I was a little angry. They asked if I minded if they checked with a couple extra banks to see if they could get a lower interest rate and I said sure. They still couldn't find me anything even close to 6.5% so I went back in, handed them the keys and left the car. I ended up purchasing the same car with a few more options for over $1500 less at Jim Click. A month later I was looking at getting a mortgage but when they pulled my credit report I found that this dealership had placed over 40 inquiries to different banks while looking for a line of credit for me and in the process my credit score had dropped over 100 points. I had to wait for the inquiries to clear before we could get a mortgage. Avoid this place at all costs!

belab

17 de jul. de 2008

We had a great buying experience but EVERY service experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parties so that none of those parts or work are covered in any of their warranties. Don't buy any of the extra warranties because they don't actually cover ANYTHING (I know from experience)!

bradherbst1

6 de mar. de 2007

Terrible used car salesmen. High pressure and no follow through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scratches, and body part repaints. Buyer beware.

Vidlen3

18 de mar. de 2005

I bought my 2005 Nissan Altima in January from Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted the dealership and was offered what I thought was a fair price. I made the 1 hour drive, saw the car, and negotiated what I thought was a decent sale price. Compared to the crap Lawley tried to pull, Thoroughbred treated me fairly and with respect. The Finance Dept was the best experience I have ever had for a car sale. No pressure to buy any extras. Overall, this was a very good experience!

azdaleo

25 de mar. de 2004

Went with the intention of buying a new Altima. Talked with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert Package..." Apparently this "Desert Package" is $850 worth of paint protectant and Scotchguard. There's no paperwork to prove that it's been done, I've asked. I complained to two managers and got nowhere. I had an accident with the car about 6 months after I bought it and now two years later the new paint looks identical to the "protected" paint. Don't even bother talking to these people.

aronm

24 de oct. de 2003

You lend your name, you give your business, you get dinged!<br><br>I bought a new Nissan from these guys. Some idiot tore the spoiler off the back of my car. I thought "hey, the dealer was good to me. I can trust them to take care of me. I'll take it there to get the body work done." Well, the paint & body shop was not part of the dealer (although they share names, logos, property, and family tree). They forgot to order the brake light for the spoiler and tried to deliver the car back that way! Duh. They insisted no wrong doing and charged me for the light and labor to install because it wasn't on the estimate. While they were legally correct, they are customer STUPID. After a fight, I paid for the light and they intalled for free (5 minute job). <br><br>That fight included asking the manager of the Nissan dealer for help since they share names, logos, property, and family tree, and the dealer sends their paint/body work to them. They refused. So much for customer service. Like others who are myopic, they lost their share of $300,000 in car purchases since then over a $25 feud. Yes - it's that important to me. <br>