ggjjff

16 de nov. de 2013

This dealer is a small town, poorly run operation. We tried to buy new car here only to have to wait on the manager / owner get back from his lunch break then no introduction or apology. BUYER BEWARE we saved approx 3-4 K at another dealer I have bought many cars and this was by far the worst. I'm very glad we walked .

Emerald coast Acura driver

20 de jun. de 2013

If you are shopping for an Acura, drive a 100 miles extra and go to Tallahassee. This dealer is unethical and will change things on you after agreeing to the price. The service department is just as bad and never gets the repairs right the first time. Seems like the fish stinks from top down. Managers and employees dont care and dont return calls when you try to address issues. I have owned an Acura for 20+ years and by far this is the worst dealer.

Islandboy

16 de may. de 2013

One of the worst Acura dealers in the country. If you live in the panhandle, own an acura you are out of luck as far as dealer service is concerned. Service staff is disorganized ( since the last service manager left ), they dont get the right repairs done in the first attempt and communication is terrible. Have owned acuras a long time dealt with many Acura dealers across the country. This one by far is the WORST.

Novo

1 de ene. de 2013

We had negotiated a price on a new Acura MDX on a Saturday. It was after closing so we told our sales person, Jennifer Hart, that we would get back with her on Monday, giving us a chance to check our bank for financing. I called her that morning and asked if they'd install a couple of options to sweeten the deal. Over 2 hours later she informed that she had spoken to the owner and that not would they not install any options, but he wouldn't have offered the sale price we were quoted on Saturday if he'd been there. I told her I'd let her know if we changed our mind and hung up. A little while later I emailed her thanking her for her efforts and to keep us in mind if something similar came up for sale. My husband, knowing how disappointed I was, tried to surprise me and called her to make the deal. He left her a message and she never called back. I was so disappointed losing out on the MDX when I realized that he had tried and she wouldn't respond.

zacapa

26 de mar. de 2011

They are not competitive and are rude and condescending. If you want competitive pricing, go the extra 100 miles and go to Proctor Acura in Tallahassee.We were looking to buy not one but 2 TL's and asked for the Consumer Reports price. They asked where we came up with those numbers, and were shocked when we showed them the CR report. They claimed they had never seen it before and that none of their clients had ever asked for that price!We do get our cars serviced there, the service is OK. But the sales staff is terrible. Because of the negative experience with the sales staff, I'm afraid to take our cars in for service!

skipaggie

24 de nov. de 2010

I purchased a certified used Acura RSX in November 2008 under the extended warranty. Upon a trip to Pittsburgh the brakes gave out and was towed to the nearest Acura dealership. Technician stated that aftermarket brake lines were on the vehicle and had worn through. I was not aware of aftermarket brakes line on the vehicle when purchased, nor had I put any brake lines on this vehicle. I contacted Tim Smith Acura of the problem and was told initially that I would have to pay and then to send the repair order to them and I would be reimbursed. A couple of days went by after I sent the repair order to them, then it was requested that I furnish the brake lines. Of course nothing had been said initially that the brake lines were needed.After finally getting ahold of the service manager after numerous attempts, I was told that I would not be reimbursed for this work which would have been covered had there not been aftermarket brake lines on this vehicle. The reason giving was that he did not have access to see the brake lines. I feel that I was wronged by this, either he should have taken my word that I did not have aftermarket brake lines put on this vehicle, or that the Acura dealership in Pittsburgh misrepresentated itself when stating that aftermarket brake line existed on the vehicle. Finally I am curious why it took so long to request the brake lines that were taken off of this vehicle. I would not recommend anybody purchase an Acura from this dealership. I am retired military and will make sure that all service men and women at Eglin and Hurlburt are aware of such poor service from Tim Smith Acura.

carfreak221

19 de may. de 2010

Awsome people to deal with ! customer service was very good. highly recomend the dealer , this is my 3rd acura from this dealership and everyone has been a really good experience. cant belive all the negative comments on this site some people must be unreasonable . We expect the dealer to make a profit , well worth the customer service after the sale!!

drmargaret

23 de oct. de 2009

The customer service at Tim Smith Acura was awful. The sales persons were not knowledgeable about their vehicles. Two of the salesmen were very condesending to me and didn't value me as a customer until they found out that we had excellent credit. We were interested in a TL but the salemen continued to push the more expensive RL. Our few hours at Tim Smith were uncomfortable and we just didn't get a good vibe. Too much attitude and not enough correct information. Lots of double speak. You could ask 3 different salepeople the same question and get 3 totally different answers. Overall unpleasant experience.

dolcebaby123

7 de oct. de 2009

I've purchased many new cars over the last 20 years and have never had SUCH a negative experience with any dealership like I had with the salespeople at TIM SMITH ACURA in Fort Walton Beach Florida. I knew more about the features of the car I was interested in they they did. They had no idea of their products features and made up answers to pacify my questions. After much research at Acura.com and other Acura dealerships, I found out that the salesman, Julius, who claimed to be salesman of the year for the past 3 years had no idea about the car and gave me false info about it's capabilites and features. Also, I was lied to, bold faced lied to, not "miscommunication" or misunderstanding, simply lied to. I felt really dirty after dealing with these people. They were just sleazy and manipulative. Best advice, go to another Acura dealer or go for another brand. For me, Tim Smith acura was a Total waste of time, effort and they were pure hell to deal with...I am a reasonable individual and I expect the dealer to make a more than fair profit, what I don't expect is lying and manipulation and waste of my valuable time. I ended up purchasing the exact vehicle from another Acura dealer a bit farther away for a decent price and easy, fair, clear transaction.

jack1017

28 de jul. de 2009

I first visited Tim Smith Acura in early March 09, and they wouldn't give me enough for my trade in, so I waited until it sold privately. After over 2 months it finally sold and I went right back to the same salesmen that helped me in March because that is the kind of customer I am. I bought an 08 Acura TL, 1 year used, in May of 09. In July of 09 I had a problem with the TPMS on one of the wheels, shouldn't be a big deal to get it replaced. Wrong. Turns out they never gave me the lug nut lock key so no shop could work on my car. Had to have it towed 200 miles to the nearest dealership who fixed it but told me they could not give me the lug nut key, I had to call my original dealership and salesmen to obtain that key. Sounded odd, but okay, that was the dealership who failed to give it to me, so they are responsible for making it right and getting it for me. I called my original salesmen, Julius, who after a few minutes of his investigation, told me he could not get it for me. I told him that was not an acceptable answer, I have to have that, it should have been in the car when I bought it. He in turn tired to flip it on me, saying I lost it, that the key was in there, etc. I told him, "don't you dare try to flip this on me" and he proceeded to yell back at me and hang up. Some customer service. Blame the customer, yell at the customer, then hang up on the customer, leaving the customer with no help. That incident told me right then and there that he cared about me only up until the point I signed the check for the car. Clearly, after that, who cares. I wasn't disrespectful, I didn't curse, I didn't insult, I told him his response was unacceptable and yes I snapped back after he tried to blame me for it, but who wouldn't? Not the type of people I would have ever spend close to $30K with had I known how they treat customers. A certified used, but practically still brand new, TL and this is how I am treated. I had read a review on this dealer, a single review, saying something to the effect of "not good customer service" and "didn't really care about me as a customer" prior to engaging Tim Smith Acura, and since there was no detail to the review except that, I figured just a mad customer or had one dispute or whatever... until I found myself on the receiving end of their "customer service." Agree with me or don't, but any customer going to Tim Smith Acura should know the possibility that if you don't leave with a perfect car, don't bother going back to them, they probably don't care. If they can't help me out with something so small and insignificant as a lug nut key, what do you think will happen when you go back with a more serious problem??

SDepiazza

18 de abr. de 2009

Went in wanting to test drive a 09 TL and the salesman had us sit down and went over prices on how much we would walk out with one. It turns out to be over $5,000 over what we expected. They wouldn't even let us take a car for a test drive. Not Good!

bchgirljenn

28 de abr. de 2008

Wow- I finally got my dream car! I wish I had gone there first to save a lot of time and hassle. You should really give these guys a try even if you are looking for a used car. I never thought I could actaully afford it or get approved but they made it happen! I LOVE MY NEW TL!!!