Jerry Taylor

31 de dic. de 2015

2016 Ford Fusion LeasingExpert service.Staff I dealt with is John would give him 5 STARSvery personal guy.

Gwen Piper

31 de dic. de 2015

Great and fast service. I had the oil changed, the tires checked and a problem with the transmission looked at. I was in and out in an hour. Thank you!

Viola Hopkins

29 de dic. de 2015

Andrea walked me through each process. The account manager to, was exceptional. I feel as though there is no stupid question for them. Even though the process seemed to be a all day procedure, it was well worth it with those two on my side.

Leigh Zerbe

28 de dic. de 2015

Always pleased with the sevice on my escape when I bring it in.

Bob Johnson

26 de dic. de 2015

The service would be outstanding if the staff was in sync with the owner's manual.

Nicholas Forster

25 de dic. de 2015

I love my 2013 Certified Lincoln MKS. The buying experience went very smooth and quick. The extra effort from Tom Masano Lincoln Ford delivering the car to my residence saved me several hours in driving time. I really appreciated this service. Great car, great price and service. Thanks Brian and the staff from Tom Masano Lincoln Ford. Nick Forster

Tammy Motter

21 de dic. de 2015

I was disappointed that when they had my car to apply the Zurich they did not check my blue tooth like I had asked.

Steven Valk

20 de dic. de 2015

They always do a good job, friendly,easy to communicate with.

Karen

19 de dic. de 2015

Great service department. Very friendly sales department. I am a repeat customer of Masano for years.

Robert Garvin

19 de dic. de 2015

Always the best service, ease of scheduling and good worked performed

Willard Wentzel

18 de dic. de 2015

Every thing was taken care of more than I had excepted

John Bitting

18 de dic. de 2015

John Bitting 305 phila. avenue Shillington every thing went smooth,and did not take as long as I though it would. And the coffee was good as well.

Jack Neal

16 de dic. de 2015

Service was fine. I arrived at 7:20 AM for my appt. The service dept. opened at 7:30 AM and my car was serviced as anticipated. Thanks!

Bradley Miller

16 de dic. de 2015

This is my 4th purchase from Masano's. The only thing that would of pleased me more would of been to have my payment be somewhat lower. I think I had to work too hard to get it as low as I did for being a repeat customer, and I did not get any kind of discount for buying so many cars from the same dealership. When I bought my new Eclipse they gave me exactly what I wanted for my trade and gave me money off for buying my third car there. I am not dissatisfied but I think my payments could have been better especially since I put so much cash down also.

Christ Zoga

15 de dic. de 2015

It is always pleasant going to Tom Masano Lincoln, Great Dealership and service organization!

Brian Baver

15 de dic. de 2015

Always a good experience. Angela, always a pleasure to work with, takes care to see that the work is done in a timely manor!!!Thanks,Brian Baver

Edward Button

8 de dic. de 2015

Keep up the good work. Always a pleasure to use your service.

Carol Eidle

5 de dic. de 2015

I was pleased with the inspection, I wish my window would have een cleaned in the inside after the sticker was applied.

Rachel Mummolo

4 de dic. de 2015

Richard was very helpful and answered all of my questions!Thank you!

Antoinette Shepherd

2 de dic. de 2015

On time and job completed as requested Done

BOB AND BRENDA WEAVER

2 de dic. de 2015

Just want to let you know our experience at Tom Masono Lincoln was not a ordinary experience!We had a very knowledgeable salesman (Richard Nolt) and was not pushy. I would highly recommend this dealership to anyone and this salesman as well. Everyone was acomodating and helped us out with all the questions we had since this is our first Lincoln and I'm sure it won't be our last.

David George Jr.

2 de dic. de 2015

My representative was extremely helpful in resovling the issue with my vehicle.

Sandra Kline

1 de dic. de 2015

Everyone is always so friendly & pleasant. I have 2015 Fusion. Hope you ALL have a Merry Christmas & Happy 2016. Thanks Sandy

Daniel Hefferan

30 de nov. de 2015

Randy was great, very helpful and willing to work with in my price range to help me get the best deal. I would recommend him and the dealership!

Eric Holm

30 de nov. de 2015

Service was fast,efficient and complete. What more could I ask for!!!

Melissa D.

30 de nov. de 2015

I had a three hour service appointment and was very thankful for the shuttle service!

Robert Kripplebauer

30 de nov. de 2015

Great service on my 2009 Explorer. The Works package is a good deal and the techs did a great job replacing my front brakes and installing a new battery.

Nicole Richards

30 de nov. de 2015

I have no complaints besides forgetting to do my inspection after fixing my vehicle. They called me right away and apologized and got me right in. No issues with my vehicle since. I have purchased my last 4 vehicles at Tom Masano and will continue as long as service and staff continue to be good.

Edward Cavanaugh

29 de nov. de 2015

Brian and Jeff were both excellent though out the sale.When I was driving explorer home Saturday the ckeck engine light came on and I retuned it on Monday. John in Lincoln service ,who is excellent,gave me a loaner but when I called latter to check status of repairs I was transferred to a ford service rep who told me they could not look at it since they were backed up. I called Joe and Jeff and a little latter John called me to tell me they were working on my vehicle and would call me when it was repaired. The O sensor was damaged and they replaced it and I got it back about 5pm.Jeff Spence called next day to tell me we would continue to deal with John for future service of both our cars, my wife's Lincoln and my new explorer which is great.

Curtis Sites

28 de nov. de 2015

First Class all the way! Just like the last time! Go see Tom Masano Lincoln for your next new car!

Timothy Lamon

27 de nov. de 2015

Masano's Ford is a very friendly place. My wife and I feel very much at home dealing with your employees! We are on a first name basis with several of your staff in both service and the sales dept. We have been buying autos and trucks from there since 1986 and have been very pleased.

Carol Nemec

27 de nov. de 2015

Your employees are great with customers. More companies should follow in your footsteps concerning customer service. Thet are always polite and friendly. I am so glad i leased a Lincoln. I love my car.

Frank Huebner

27 de nov. de 2015

I purchased a 2014 F350. Couldn't be happier. Staff was excellent. My sales consultant , Curtis, is a real professional. I live in Annapolis, MD., but I would consider driving to reading again for my next vehicle , the service and atmosphere was that good.Frank

Melissa Fiato

26 de nov. de 2015

Great Job! Great Service! Very Happy! I will bring all my cars to this service department in the near future.

Susan Lincoln

25 de nov. de 2015

I took my 2012 Lincoln MKZ for inspection and received a loaner.I returned the loaner and my car was inspected ,washed and vacuumed.What a pleasant surprise!!

Mike V

24 de nov. de 2015

Really not a good experience. I have a car under warranty and took it to them for an oil change. I told the service advisor that something felt wrong with the steering and the clutch (it's a manual) was sticking to the floor, which is obviously very problematic. They did not investigate the clutch and told me the brakes needed to be machined for $200. I called another mechanic who had seen the car and they said the brakes needing to be machined was ridiculous, and that for under $100 I could just get new brakes altogether. I denied the "machining brakes" and got the car back. A few months later and the clutch goes to the floor and will not go into gear. The master cylinder was leaking, so they had to replace the transmission. A bearing was worn (my complaint earlier which was also misdiagnosed or not looked into thoroughly) and was causing suspension components to rub against the engine, meaning they needed to replace the suspension, brakes, AND engine. I was without a car for a month and received no loaner vehicle. This dealership did not even look into let alone diagnose these issues correctly. I showed them the multiple pages of work (done by another Ford dealership) and asked how they could not find a leaky master cylinder and also asked why they did not check the suspension after I had made specific complaints to them about those exact items. Even the person I spoke to was surprised, he said to me, "Wow that's a lot of work they had to do." This advisor, who was reasonably friendly, talked to the service manager who could not care less. There was no apology, no reimbursement, nothing. They handed me a card with a phone number on it and told me to call Ford about the issues (even though their failure to look into the issues made everything worse and lead to a complete breakdown of the car). They didn't even go through the trouble of getting me a specific phone number, I searched for the number and it was the generic roadside service number for Ford. Do not buy your car here and do NOT take it in for service, because their service department is about as useless as they come.

Joseph Lauginiger

23 de nov. de 2015

Great service. Everyone was friendly and helpful. Excellent customer service attitude.

Elizabeth Patch

20 de nov. de 2015

Mike McQue is courteous and knowledgeable.This survey would not allow me to leave the above comment at that because there were not fifty characters!!!!!

Billie Cieniewicz

20 de nov. de 2015

Don't hesitate to stop in at Ford Masano, even if you are just looking. Our salesman had so much to share about the Fusion, the Escape, and all questions were actually answered by him personally. He wasn't pushy and let me pick only the car I was interested in. i was very comfortable taking my time. I made the final decision, he just helped me in deciding which car would have what I wanted.

Barry Miltenberger

19 de nov. de 2015

Everyone was very helpful and treated me well.Very friendly. I enjoyed dealing with Curtis Sites.

Scott Lindsey

16 de nov. de 2015

Brian was very helpful and efficient in helping me through the purchase process of my 2016 Ford Fusion. Thanks.

Arlene Unger

15 de nov. de 2015

Leased a 2016 Ford Escape. Very happy with salesman, Bill Boerstler, and car.

Linda Gerber

13 de nov. de 2015

I enjoyed the courteous and friendly service given to me by Jim and Emily. Especially going over all the extra features in the car, and knowing if I have problems I give them call and stop to get a refresher on that particular feature. It was truly a very nice experience. I would definitely recommend Tom Masano to friends and family.

John Jordan

13 de nov. de 2015

My car was delivered early to the dealership and the service was completed quickly. Everything was done as asked and my bill was reasonable. Thank you.

David Witman

12 de nov. de 2015

2016 Ford Explorer...service was first class...Bill was extremely knowledgeable about the cars and very helpful in our decision

Raymond Groff

11 de nov. de 2015

No problems. Dropped the car off the night before and it was ready before noon. Surprised me since they called me earlier that morning to let me know it needed brake work. It needed new pads and rotors on the back brakes and new pads and a rotor resurface on the front brakes. It was due sine the car has more than 40,000 miles on it. It's a 2011 Ford Fusion we bought at Masano's. We're pleased at the good service the car has given us so far.

Ed Larkin

10 de nov. de 2015

Excellent service. In and out real fast. Waiting area was nice

Elaine Opel-Taylor

6 de nov. de 2015

Purchased Ford Focus 1 year ago and had it inspected and oil change. Service was efficient and friendly. Thank you!

Pamela Kazmierczak

5 de nov. de 2015

Thank you for many reasons. For fixing my car ( Ford Mustang) And the help of trying to find my daughter a car. Your company is really pleasant to work with. Thank you for everything.

Sharita Kreider

3 de nov. de 2015

My salesman, Curtis, is very friendly and goes way over the top to please his clients.

Andrew Gontarz

2 de nov. de 2015

As a Lincoln owner I am very pleased with the way we are treated. The enclosed brochure in our service invoice truly impressed me with the services offered by Lincoln. For example, 2 years maintenance warranty, 24/7 roadside assistance and a Lincoln loaner. I have owned Volvo, Land Rover and others and the Lincoln service package is excellent. Regarding our specific visit, the technicians performed the required service and were able to correct a previous problem with our dealer installed accessory with no issues. I was very appreciative for the quick turnaround for the Lincoln loaner since our family was in a bind getting my daughter to school.

Vernon Wolgemuth

2 de nov. de 2015

So long as I continue using your services you can believe that I am satisfied.

Helen and Charles Smoot

1 de nov. de 2015

My husband and I have been looking online for a used Lincoln and found one at Tom Masano . It was in excellent condition and we were fortunate enough to get Pete .He said he would fight for our business . Although we had found several cars around Lancaster , where we our from , as well as , surrounding areas, I said to my husband,, I would like to give him the business . The only thing I can say negative, which wouldn't be Pete, is I have never bought a car new or used that wasn't filled with gas. We drove a distance twice and will not utilize the inspection bonuses etc. So that would be the only thing just ask not only did they detail it but fill it up??

Christine Evanna

29 de oct. de 2015

Lincoln MKX Staff is very pleasant. John (service tech) is always polite and responsive to what ever I ask him.

Brittany Ruth

29 de oct. de 2015

Tom Masano always exceeds my expectations. I wouldn't buy or have my FORD serviced anywhere else. Truly the best dealership!!! Can't say enough positive things..

Gerald Hain

28 de oct. de 2015

The staff was very friendly and courtious The service

Anthony Parisi

28 de oct. de 2015

We're very happy with the car & the maintenance we received.

Alex Burke

28 de oct. de 2015

Great service and it was an enjoyable buying experience. We would buy another car or suv from the dealer

Donald Ballou

28 de oct. de 2015

Staff was very helpful. Would recommend to anyone looking to purchase a new or used car.

Carol Lukawsky

28 de oct. de 2015

Great service, clean facility, convenient, and courteous

Michael Erb

28 de oct. de 2015

Everyone was courteous and helpful. Job was performed well. However the battery cover was left open/dangling in the trunk. Not sure why. The loaner automobile was excellent.

Nancy Watson

28 de oct. de 2015

Mr.Nolt was wonderful and very knowledgeable with everything. Your inventory is kept in excellent condition and you have much more to choose from than our Lincoln dealerships here in Maryland.

Donna Spade

27 de oct. de 2015

You always call with a reminder about service, which is great but it is a recording, you never get to talk to anyone. I needed to talk to someone, I called back and that person was not knowledgeable. You call back after service with a thank you, but it is a recording also. You should make your calls personal, people do not like recordings. In the past you always washed my car after the service, the last few times this was not done, this is a service your customers appreciate and you should do this again. The procedure for dropping off and picking up the vehicle was good, we just were not sure what department to go too. Our experience was great, I thought I would give you some helpful tips that would help customers in the future.

Jane Lesher

25 de oct. de 2015

Recently took my Lincoln MKZ for inspection & service. Work took a little less time than anticipated. Car was washed & ready to go !

Michele Sholl

24 de oct. de 2015

Always great service and a very friendly staff! Love my 2015 Ford Escape!!

Curtis Sites

23 de oct. de 2015

John K. Is the man!!! I would recommend John K and Masano Lincoln's service department anytime and to anyone

Mary Weaver

22 de oct. de 2015

I trust your service deptmaent.My vehicle sat outside the facility in my view for 20 minutes before I ws told it was ready. maybe that could be improved.

Thomas Houck

21 de oct. de 2015

Lincoln MKSGreatVeryI look forward to dealing with the MASANO dealership again.

Jennifer Dietrich

21 de oct. de 2015

Very helpful and friendly staff. Very easy to deal with!

Lauryn Lush

21 de oct. de 2015

Service was great as always. Will continue to take my vehice there.

Jeffrey Lotz

21 de oct. de 2015

FORD FOCUS SE 2013. EXCELLENT SERVICE,VERY PROFESSIONAL AND COURTEOUS.

Joan Guers

18 de oct. de 2015

WE bought a Lincoln MKX and Dottie was very helpful.Joel Powers influenced us to stay with Lincoln after discussing other SUV's.Emily was great at showing me features on the car but was over loaded by so much new technology on the 2016 compared to the 2010 I had.

Myroslaw Lukawsky

17 de oct. de 2015

Great service, great facility, satisfied with all service

Amanda Coombes

16 de oct. de 2015

I recently got an oil change at Masano and Mike was very nice and helpful. The oil change didn't take very long, and it was extra nice that it was free because it was my first one. Overall it was a great experience.

Dennis Mccue

16 de oct. de 2015

Great experiences. Great experiences. Great experiences. Great experiences. Great experiences. Great experiences.

Conrad Loeper

16 de oct. de 2015

Everyone was professional, friendly, and very efficient.

C. Esterly

16 de oct. de 2015

Tom in Express service was extremely helpful in his consideration of my needs and the total servicing and delivery of a clean car.

Linda Thomas

12 de oct. de 2015

I love my Transit Connect, it is the best purchase for my needs. I use it for hauling my daughter and her friends, her instruments,and for my work. It is a multi-purpose vehicle that meets all my needs, Tom Masano dealership takes care of me with great care and concern.

Gwen Piper

11 de oct. de 2015

Excellent service. I was told the car would be finished in 1 1/2 hours and it was ready right on the dot. John was my service advisor and was very professional, explained the recall that they were also going to perform while the car was in and greeted me with a smile. Checking out was equally as wonderful - very professional staff. Thank you!

Eleanor Kaczmarczyk

10 de oct. de 2015

Service was very helpful. I was early but was taken right a way. It took 1-1/2 hours to complete a state inspection and emissions, to do oil and maintenance for its 10,000 miles, wash and cleaned the interior of the car. I was very pleased.

Melissa Fiato

10 de oct. de 2015

Great Job! Fast Service! nice to Talk To! Thank You!

Barry Ritter

10 de oct. de 2015

My intermittent slow leak in the air conditioning system is a tough problem to locate - we'll try again after I return from a trip to Florida next week - I haven't had a problem yet that your service crew could not solve - thanks again.

LYNN METZGER RN

9 de oct. de 2015

I LEASED A 2016 LINCOLN MKZ. SERVICE WAS GREAT---THE STAFF ESPECIALLY BILL WAS WONDERFUL AND VERY PATIENT WITH ME. I WOULD RECOMMEND YOUR DEALERSHIP 1,000 PERCENT!!!!!!!!!!! I HAVEN'T BEEN THIS HAPPY IN YEARS. NEXT TIME WHEN MY LEASE IS UP I AM GOING BACK TO THEM!!!! I HAD A VERY BAD EXPERIENCE A MONTH BEFORE GETTING MY LINCOLN. THE LINCOLN DEALERSHIP MADE UP FOR ALL MY DOUBT I HAD ABOUT GETTING A CAR. THANK YOU ALL SO MUCH.. LYNN

Carolyn

9 de oct. de 2015

The dealership is just great! My salesman was very informative. Everyone there was so professional .It made buying a Lincoln a real pleasure. I love my 2015 MKS!!!!!

Vincent Scarpari

9 de oct. de 2015

tom, in express dept, was great, as usual.they are very helpful.

Deborah Bowlby

8 de oct. de 2015

We had a pleasurable experience with both Randy & Emily in the purchase & technical support of our new Ford Escape. Both were very helpful in explaining the details of the vehicle. Couldn't be more pleased with our experience at Tom Masano Ford. We love everything about our new vehicle! It drives so nicely & is so comfortable to ride in.

Sara Troxell

7 de oct. de 2015

The service on the vehicle was great and was done in good time. The staff were very kind and answered my questions.

Kenneth Spear

7 de oct. de 2015

Very convenient to have the Saturday service hours and in and out in less than an hour.

Tom

7 de oct. de 2015

2nd purchase in 4 months.Mike has been xtremely helpful and diligent to get us the vehicle we wanted.

Gregory Lins

5 de oct. de 2015

Everyone was very helpful and took the time to answer our questions. They were very efficent and friendly.

Steve W

5 de oct. de 2015

Overall experience was favorable. Purchased a used F-150. While our salesman (Adam) was still somewhat new to the job, he did a pretty good job. Very responsive and wanted to make sure things were right. Very pleased with the purchase and the minor service repair that I have had on the truck.

Kellianne Benner

4 de oct. de 2015

Excellent deal. Great price and service, working with us to hold the Jeep until we returned from vacation. I would definitely return in the future and we have nothing but good to say about Tom Masano's dealership. Thank you

Melissa Fiato

2 de oct. de 2015

Great Job! Great Service! I will continue to use Tom Masano Ford for all my cars which I have 3. Thank You!

David Brubaker

2 de oct. de 2015

Everything went well ! I was very please. Thanks for the good service!David Brubaker

C Martin

1 de oct. de 2015

We needed a part for our Lincoln ... Ford no longer makes the part for our 2002 Continental. John K found the part for us , and ordered it ...when it came in ,he called and we made an APPT for installation . The part was installed and John K. kept us informed of how much more time was needed , etc ... they also did a check on a different problem we have with the sensor for the window washer and determined it needs a part which we did not order at this time ... a minor problem... Tom Masano has a 'gem' in John K !! Friendly , personable , professional , etc ...Sincerely , Ralph and Marilyn Martin

Stephen Mezico

29 de sep. de 2015

Great service !!! great staff !!! Best in BERKS !!!

Jane Berry

29 de sep. de 2015

every one were very helpful. would like to have the next loaner car be a ford f150 crew cab.

gbuyer

28 de sep. de 2015

Excellent service as always for my Lincoln MKZ. Always fast efficient and courteous .

Brenda Risser

26 de sep. de 2015

I knew exactly what I wanted, I walked in, told Richard and he had me in a new car in a record 2 hours. Awesome dealership, I will definitely return again and again.

Dorothy Winters

25 de sep. de 2015

I recently purchased a 2013 Ford Explorer, and I absolutely love it! The gentleman that helped me was wonderful, we weren't there to buy, but honestly once he started telling us everything about the SUV I was sold. I needed a new car for winter to help me get around and it's the perfect fit! The salesman was so kind and respectful, he really did an excellent job. He had everything in place when we went to sign the papers, he showed us a tour of the building, and all the bells and whistles to the new car. Jim Appollini I believe was his name. He was lovely!

Philip Gerhart

25 de sep. de 2015

I prefer to wait while my car is being worked on and I like the pleasant surroundings with the tv.......

Ruth Aquiline

23 de sep. de 2015

I purchased a 2014 Escape. I had the car in for an oil change and it was performed within an hour

Todd Hoffman

23 de sep. de 2015

My experience at Masano was very good. I got there kind of late on a Friday night but Jim Q, my salesman, stayed after hours and spoke to me about a possible sale. The next morning everything went smoothly and I am very happy with the vehicle I purchased.

Kenneth Millevoi

22 de sep. de 2015

Pete Morrotta the salesman was Great !!!True Gentleman.I would recommend him to all my friends looking for a Ford.Thanks,Ken

Bart Haller

22 de sep. de 2015

You guys are always professional and super efficient

William Leedy

21 de sep. de 2015

The salesman made everything Worthwild went over every detail of the car very happy with his knowledge

Jeffrey Bittner

20 de sep. de 2015

2013 Ford Fusion Hybrid. A/C repair.Staff at Masano were always very courteous and helpful. Service adviser regularly kept me informed on the status of repair and the delay related to a part being on back order. I was provided with a loaner car for the duration of time that my car was in for repairs.

Amy Hoover

19 de sep. de 2015

Was there to purchase my leased vehicle...great dealership, friendly staff...

Suzanne Cleveland

18 de sep. de 2015

Everyone at the dealership gave us a very positive experience.

Joanmarie Houston

15 de sep. de 2015

Brought the vehicle in for my annual Inspection. Angela was wonderful (as usual). I left the vehicle for the day with the hopes that it would be done while I was still in the area AND IT WAS! I can always count on Tom Masano to do a thorough job of both inspecting and fixing my vehicle. That's why I always come back.

Anna Ryan

15 de sep. de 2015

They are great and fast I love coming there for service....

Brandon Wagner

15 de sep. de 2015

The customer service was unbelievable. And everybody there was so willing to help you. Couldn't have asked for a better experience.

Amy Hoover

14 de sep. de 2015

Purchased my leased 2013 Ford Escape...great staff, helpful, friendly

Jerrald Vanleuven

14 de sep. de 2015

We purchased an escape 2014 about 1 year ago. Salesman Mike was very helpful and not pushy. Mike also helps with getting it in for service. We are enjoying the car and live the Zip it has for an SUV.

Louise

12 de sep. de 2015

I called the previous week and made an appointment for inspection, but when I dropped off the car, there was no record of my appointment. They were able to work me in, thank goodness. I don't know who made the appointment, but it obviously didn't get to the right people.

K. Brooks-Carter

12 de sep. de 2015

Purchased a 2011 Jeep Wrangler Unlimited. Service personnel was nice,helpful as well as professional. They worked with me 100% to find the vehicle in which I was interested in at the right price.

Harold Rendler( HARRY)

12 de sep. de 2015

Dottie mattioli was excellent!...........Thank You!

Thomas Hackman

11 de sep. de 2015

Enjoyed the service only bad (not really) but was given enough time to walk the lot and ended up buying a new vehicle

Bruce Bender

9 de sep. de 2015

EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL AND FRIENDLY MANNER.I WAS TREATED VERY CURTIOUSLY BY ALL THE STAFF THERE.I WAS VERY PLEASED TO DO BUSINESS AT TOM MASANO FORD

Carol Naomi Quaintance

9 de sep. de 2015

very speedy, reassuring, and courteous service. quick repair

M. Price

8 de sep. de 2015

Service was fast, reliable and free of charge exactly as the service manager had promised.

Ernest Ressler

8 de sep. de 2015

2004 Town Car. Sales service redeemed our confidence in Masano. Staff was courteous and helpful.We are in process of addressing sensor issue that has not worked since we bought car 2 weeks ago. Service department is helping with that issue and advises our service agreement that we purchased should cover cost of repair or replacement, less $100 deductible.

Sandra Bradley

8 de sep. de 2015

Service was quick. I was surprised that you charge $10 to put wipers on my Explorer, which took all of 15 seconds.

William Mohn

8 de sep. de 2015

I purchased a used 2012 f250 super duty. John Clemente was excellent to work with, very knowledgeable person.

Nicole Covely

7 de sep. de 2015

I recently purchased a 2015 Ford Escape. The service was excellent and the staff was very helpful.

Manuel Guzman

5 de sep. de 2015

Good services and fast. .

Joanne Heintz

31 de ago. de 2015

Everyone was very helpful. Your services are great but having to write comments all the time can be annoying

Donald Debord

31 de ago. de 2015

Service was fine but when I came up there for a oil change and a paint issue which was to be looked at when the vehicle was being serviced no one had a clue. This was scheduled a week earlier also the day before the check engine light came on and when I told the service manager about it there were some technicians waiting at the desk and the first words out of there mouths were we can't do anything about that, "Really how about we will look into that for you". The service manager checked into it did some minor fix and cleared the code, but it came back on heading home. Now another trip back.

Sandra Manwiller

30 de ago. de 2015

The experience was a positive one. It began with the greet at the door, than when I sat down with Randy and told him my wants and needs. Everyone was friendly and very professional and helpful.

John Emerick

29 de ago. de 2015

As always, it was a very pleasant experience. My advisor, John Kujawski, was excellent. He explained in great detail everything that was done to my Lincoln MKZ during it's 15,000 mile service checkup. The work was completed in less than one hour, and I have nothing but favorable comments concerning the "Service Team" at Tom Masano's.Thank you,John L. Emerick

Robin Caccese

29 de ago. de 2015

A man came up to my car right after I pulled onto the lot to help me get quickly into the service area and took care of my car and got my key to the young man inside. I always feel like I'm in good hands and I can trust the work being done on my car. This means a lot to me. Every time I call or say "thank you" to someone, the person responds, "My pleasure." I really appreciate the efforts of all to make me feel important to Masano even though I just have a humble 2007 Focus.

Gerald Hain

27 de ago. de 2015

I had an oil change , it was done in timely manor and the appointment was on the.Friendly people

Lorraine B. Walker

26 de ago. de 2015

Service was fine. Personnel were very courteous and concerned. Got a raincheck for a carwash as it was broken that day.

Lois Parzanese

25 de ago. de 2015

When we purchased our car a 2012 Fusion SE. Our service was great.Randy Kerschner was our sales person. He was very polite, interesting to listen to. Got the job done in good time. Explained I think quite well.Has been helpful ever since. He is really a great guy!! He should sell a bundle of cars for you people. He is very likeable and knows his job.Thanks

Tranquillo Robert

25 de ago. de 2015

Masano service did exactly what I asked them to do and they did it at a fair price! My service advisor Mike was very helpful. I will highly recommend the Masano service department to others.

David Marsh

24 de ago. de 2015

My 1997 Ford Ranger had to be towed in, due to a shredded serpentine belt. This belt was just replaced and had only about 5000 miles on it, I explained this to the service department, and they were very understanding of the situation, and did take off some of the cost to do the repairs. I do appreciate the good customer service,and will continue to bring my vehicle to Tom Masano. In the future I will probably buy a new vehicle from your dealership.

Danielle Ciesienski

23 de ago. de 2015

my escape was due for an oil change but I asked for the AC to also be checked when I called for my appointment. The AC check was never added to appt. and is not done by the quick lane. The person from quick lane made arrangements for the AC to be looked at anyway. I appreciated that effort.

Ann Goodman

23 de ago. de 2015

I have purchased a Ford Escape. I love it!!! The staff is friendly, helpful, and even check on you if you are waiting for the service to be done. The only thing that I that would have like is for them to fix or should I say change any settings like the clock when they reprogram the computer. When they reprogram the computer it knocks certain things off. Like the clock etc. I wish they would have fixed these things or explained certain things would have to be reset.

P Dake

23 de ago. de 2015

Pete Morotto was very diligent in helping us...and we were a financial challenge. While we had intended on purchasing an SUV, somehow this could not happen. We ended up with a Ford Focus which we are very happy with thus far. Pete was fantastic throughout the process and provided excellent follow up and service to make sure we got a quality, dependable vehicle that we could have confidence in. The manager, Joe Amorisi, was also terrific.

Kathy Fasig

22 de ago. de 2015

Very good service. All completed on time , like that my car is washed as part of service

PB

21 de ago. de 2015

I had an awesome experience. Mike Ludwig made the entire process very smooth and easy. He was willing to go out of his way to find what I wanted and meet the price that I could afford. I can honestly say this was the best car buying experience I have had yet.

James Allen

21 de ago. de 2015

This is an awesome team. Fast amd reliable. Thanks!

Corey Pellington

21 de ago. de 2015

Great sales experience for buying from a dealership for the first time. Would definitely return.

Philip Fermier

21 de ago. de 2015

'10 Escape. for 60 mi ckup, inspection, oil chg, etc. Unfortunately needed 4 tires, All went well, very courteous professional staff from pt A to B.Thank you for your service.Phil Fermier

Yvonne Dufft

21 de ago. de 2015

Wonderful service and timeframe- will keep returning!

Benjamin Bushkie

20 de ago. de 2015

Great experience overall. Wonderful staff. Very knowledgable about my vehicle.

Marlan Meckley

18 de ago. de 2015

Great attitude, competence,and results. Highly recommend this dealership.

Emily

18 de ago. de 2015

Wonderful experience...got my inspection done in a timely manner and staff was very friendly!

Ruperto Hernandez-velez

17 de ago. de 2015

I found the perfect vehicle for my daughter go to the college. Excellent Service, more than expected. Very friendly the staff with us, and especially attentive to our needs. 100% satisfied.

Steven King

17 de ago. de 2015

Service staff was courteous and very helpful checking out the problem and repairing. Service was thoroughly explained and vehicle was ready as promised.

Maryanne Simons

17 de ago. de 2015

I purchased a used Ford Escape. The new salesman was very helpful and polite. He spent a lot of time with us going over the used cars at the Masano dealerships. Thanks again!

Mark Goldberg

15 de ago. de 2015

always great service, also went to body shop for the glass covering on the new car, all were done in a timely manor.

Richard Cronk

13 de ago. de 2015

It was a recall fix. We made an appointment and Masanto met their commitments.

Susan Lincoln

13 de ago. de 2015

I was treated very well like someone special,I was never treated that way at other car dealers

John Gingrich

12 de ago. de 2015

Appointment was kept on time and I had solid verbal feedback on the condition of my car.

Jeffrey Fasig

11 de ago. de 2015

I really felt my car got the service it needed. The mechanic was very promped The service manager was helpful and the facility was clean

Marlene Watts

11 de ago. de 2015

I've always been very pleased with the service department. This is the first time I used your shuttle service. Drivers were both very nice!

Stanley Dueck

11 de ago. de 2015

Brief wait while my vehicle was serviced. Very professional staff in the Service Department.

Roxanne Mckinley

10 de ago. de 2015

Excellent service. It eas a recall. Did not expect such goos service.

Brett Arndt

10 de ago. de 2015

Salesman pete was an honest,open and just good guy to deal with. hard to find a salesman like that at i car dealership and i feel pete took great care of us.

John Mead

10 de ago. de 2015

My MKZ had two recalls one was for bolt replacement in steering and trunk lid opening prematurely. This should of taking less than a day, but turned into three days, because the reprogramming for the trunk lid failed. Tom Masano personnel stayed on the problem and kept me informed what was happening. I was not inconvenient at all due to a free loner car provided to me. I was in and out of the dealership very quickly. Everyone was very nice and helpful.

Bob Johnson

10 de ago. de 2015

Everything was done very well except the oil change. I have a fusion energy and when I have brought the car for a specific service interval the service people changed the oil and filter even though the oil life information read out indicated 50% and 35% oil life respectively. If this read out is the determining factor for when the oil is changed then the service technician should consult the information, if it is not the appropriate information why is it there?Bob Johnson

Joseph Snider

9 de ago. de 2015

Service was very friendly and they were willing to try very hard to make things work out for the best.

Bernice Gehman

7 de ago. de 2015

Everything went well. All the inspection was completed and was well done. All members of the team at Masano's treated me courteously. The work was done in record time. The jitney ride was great.

Brian Webb

6 de ago. de 2015

sun roof was leaking you found the leak and ordered new seals for the sun roof and because it got wet twice you also replaced the head liner. due to water marks on the interior of the truck resulting from trying to find the leak, you had your detail guys give the trucks interior a cleaning that was absolutely astonishing.

Christopher Good

6 de ago. de 2015

My wife and I purchased a new F-150. Pete was very friendly, knowledgeable and honest. The deal went very smoothly and we were able to drive away with the truck for less than our maximum monthly budget.

Ronald Nein

5 de ago. de 2015

No issues with purchase or the paper work involved. All folks completely professional.

Richard Weinhoffer

5 de ago. de 2015

Fast and friendly service. Repair took only 5 minutes more than I was told it would. I expected a bit more information about the nature of the recall procedure. And it was all finished, as I was driving I found that the clock had been reset and was now 20 minutes slow. I have you give you points off for missing that detail

Joseph Cunnius

5 de ago. de 2015

Car was recalled and when the parts came in, they notified me immediately. The service was done completely. It's a great place to buy and service a vehicle.

David Coles

4 de ago. de 2015

Everything was good and on time and thank you for washing the car, this is a nice touch.

Wayne Booz

3 de ago. de 2015

Everyone was friendly and courteous. The place was clean and the service was excellent

Andrew Gontarz

2 de ago. de 2015

I had an appointment for 8:45 AM Friday to have my 7,500 mile checkup completed. I dropped my 2015 Lincoln MKX off Thursday night around 6pm when the Lincoln service rep mentioned he could 'make it happen' tonight. As it turned out he called me later that night and mentioned the Lincoln was done. The lincoln rep was proactive and knew he had resources available so he had his technicians complete the work right away. I was quite relieved since we were leaving for vacation on Friday to North Carolina and it was critical for this to be done.Thank you.

Brenda Mack

1 de ago. de 2015

I purchased my 2015 Explorer at Masano in November. Mike Ludwig was my salesman and he was excellent in helping me find the right car for my needs. He has been very helpful since that time when I call him with questions and concern regarding my Explorer.The Service Dept. did a 10,000 mile check-up and an oil change on my car this past weekend and they did a superb job. The work was completed in a shorter amount of time that I had expected and everyone was courteous and friendly. I will be returning to Masano for more service work as needed.

Ken Buck

28 de jul. de 2015

Everyone was polite. Glad you have free coffee and water. Nice waiting areas.

Kelleen Keay

28 de jul. de 2015

I had a great experience when purchasing a car today at Tom Masano Ford. Everyone was very nice ... helpful and pleasant. A very SPECIAL Thank you to David Arndt, Jr. and Matt Kreitz. They worked very hard to make me happy and went above and beyond in doing so. Very good guys !

Vinod Bhayana

27 de jul. de 2015

Very neat and clean, courteous environment with free coffee, soda and water. Nice waiting area to sit down. Wait time was little longer than I expected.

Yvonne Weaver

27 de jul. de 2015

I did not actually bring the car this time, but the person that did bring it for me said the service was great.

Jodi Adamczyk

25 de jul. de 2015

Ford Explorer was towed in for service. Ron Moore did an excellent job on getting the vehicle repaired quickly. Very pleased with service provided

James Shudak

24 de jul. de 2015

I am a senior and have delt with many car dealerships and their associates. I was extremely impressed with the attitude of your staff and their willingness to go the extra mile to help me. My brother in law was with me and was equally impressed. PAT YOUR STAFF ON THIER BACK FOR A GREAT JOBJim Shudak 2008 Lincoln MKX

Frank

23 de jul. de 2015

I drove 60 miles to test drive a 2013 f150 I saw online. when I got there, the truck was missing several items that it had listed in the ad. I still test drove it, and to my surprise it had warped rotors. this was a 'certified pre-owned' vehicle. I guess they just certify to it was previously owned. I told the salesman about the rotors after the test drive and he said 'I thought I felt something'. would never buy from this dealer.

Glenn and Tammy

26 de jun. de 2015

Went in looking for a used car for my daughter. The car we came in looking for was no longer available. Our salesman, Kim Huntzinger found us another car, just traded in, that was far better than the one we came in for. He was wonderful! No pressure, professional, and made the buying process very easy and smooth. The car was ready on time for us to pick up, and the service given to us by the entire dealership was great! I would recommend them highly! Thank you for everything. My daughter is Thrilled!

RD Raybuck

13 de may. de 2015

My family very recently bought our second used vehicle from the Tom Masano group in the Reading PA area. Both experiences were enjoyable and painless. Our salesman, Keith Carl, was friendly, fair, and professional in all regards. I expressed interest in two vehicles on separate lots owned by the Masano Group. Keith went to the other lot and moved the 2nd vehicle across town so I could evaluate the two side by side. I conveyed my dissatisfaction with the painful (all day) back and forth negotiation processes that all to often occur in most car dealerships. I was pleased that from start (my trade) to taking delivery was less than 2 hours. It is exactly what I was looking for. There was a minor issue with a drop down DVD player (that captured my children's attention) not working at delivery. Keith and his service department bent over backwards to make it right and ended up buying a new unit as a replacement. This is how car buying should be.

Shelby

20 de feb. de 2015

Dealing with Tom Masano has been a complete nightmare. I bought a used 2004 BMW 325 Ci from them and the check engine light came on a week after I got the car. They looked at it and turned the light off (it was due to me not clicking the gas cap allegedly) Another week passes and the light comes on again. Before I had the opportunity to bring the car back I got into a minor car accident. I brought the car to them to fix and they told me there was a 700.00 problem with it that was not related to the accident. Basically I bought a badly damaged car and they were unwilling to fix it for free or help me out in any way. Tom C. in the body shop was extremely rude and unprofessional. He is now refusing to pay for the rental car he authorized for me to use while my car was being fixed since it took an astounding 2 1/2 MONTHS!!! They never return phone calls and they never contact me with updates. This is an absolutely horrible joke of a company

Adam

23 de nov. de 2014

Bought a used 2012 vehicle from Masano Ford in Reading. Salesman Randy was great. Same with Sale and Credit managers, all very nice and helpful and not pushy at all. I had my kids and wife with me and they were very good and patient about them. Got a fair price for my trade and a great price on vehicle I bought. Was a large touched up scratch on door of vehicle I didn't like and they offered to repaint the door and even give us a loaner car while it was being fixed, all before I even had to ask! Also let us come back in a few weeks to get it done at our convenience. App and paperwork process was quick and painless.. got us a good loan rate. Great dealer will definitely return next time need a vehicle!

Ron Nevison

2 de oct. de 2014

Everyone involved in my car buying experience went above and beyond to help me. I was in and out and on my way with my new car in less than 2 hours. Thank you to Andrea and Corey for your excellent service, knowledge, and professionalism. -Ron Nevison

Kath K

5 de sep. de 2014

I was extremely pleased with the service I received at Tom Masano! Not only did I get a prompt response to my inquiry, I was given a wide range of cars to choose from. I ended up getting a different car than I was originally looking at, and was given a fantastic deal. I would totally recommend Kim, Corey and the entire Masano team!

John McGee

21 de ago. de 2014

Traveled 50 miles to look at a supposed 2011 F150 Certified Pre owned. Went on a test drive and everything was great until I opened the sunroof. The sunroof would not re close. When we got back to the dealer they then tell me it's not a Certified Pre-owned beacuse the sun roof was broken and oh by the way it needs rear brakes. The internet still showed this as certified per-owned. I don't know what kind of inspection they do for Certified pre-owned but it doesn't meet my expectations. They told me they just didn't feel like messing with the sun roof repairs but also didn't come off the truck's internet price. Buyers beware....this dealer is not upfront and honest! After 2 hours wasted I left very dissatisfied.

RobMasano

22 de jul. de 2014

Bought a car in 2012, was given the extended warranty, not offered they just added it to the price. Traded that car in recently had very few miles on it so was entitled to a refund of the extended warranty and gap insurance. Well sent my info in on May 27, 2014 as Mary Jo had requested was told it would take about a month or so. I contacted dealership end of June to find out the status, was told they had no record of my request I have the fax sheets showing fax was transmitted. I was told to fax over again (I had moved so I listed my new mailing address on the cover of the fax). I was told by Lori it would only be a week or two. Well here it is almost the end of July and received a call last week that the check had been mailed to my OLD address, funny thing is she said if that old address isn't correct let me know. So she knew she sent it to the wrong address, is this just there way of trying to hold onto MY money? I have not received the check yet it was sent over a week ago, my mail is being forwarded so I have to question if the check was ever actually sent. Called and left a message for Lori yesterday, then again today, no response. Spoke with GM and he said he was going to send her an email, I said yeah they did that this morning obviously she doesn't check it or she just doesn't care what you all want or expect.

Poor Customer Service

24 de may. de 2014

The buying process went well. Service treats you like an idiot. You need to point out the warranty information to them. They are the first to say "it's not covered" or "you must have". Watch out. Mark tour fluids, mark your tires. They don't do much, not even wash it after your service.

SS race fan

10 de may. de 2014

We Drove an hour to look at 2010 Ford Explorer. Upon arrival vehicle was ready for test drive and Sales person was very helpful in answering our questions. We really liked the vehicle so we sat to go over numbers and make a deal. We were able to get the payment we wanted and included warranty and roadside assistance. Very happy with whole buying experience from salesperson to sales manager , everyone was nice and helpful. we even had two very young children running around, and were treated very nice and our salesperson bought them a snack from vending machine while we handled the paperwork.

Richard Weyant

23 de abr. de 2014

I traveled 150 miles to try to make a deal on a 2012 Ford F250 on their lot. The truck was advertised as a Ford Certified Used Vehicle and supposedly had a 172 point inspection before being placed on the lot for sale. When we went on the test drive, I found the following problems: 1. First of all the battery was dead and the truck had to be jumped to start it 2. There was a backup sensor problem message present during the entire test drive 3. There was a bad vibration at 65 mph 4. The paint was completely worn off to bare metal on the drivers door threshold The salesman said, "We'll fix all those problems if you buy the truck. I was thinking, "How well was this truck really inspected? Then the negotiations began and the sales manager didn't want to give me near what I felt (and Kelley Blue Book estimated) my truck to be worth. We were able to get within a few thousand dollars of where I wanted to be. I stayed in town overnight because I have a daughter that lives near there and the next morning called them with my final best offer which they rejected (I had come up $1500 from my previous offer). They called back later with an offer that brought us within $400 dollars but I told them I was firm with my offer. I was told that they had no "wiggle" room in the price and their offer was the absolute best they could do. I made the drive home and had a message to call the salesman. I didn't call him that evening but went on their website and found that they had lowered the asking price of the truck $1800 and even advertised it as a reduced price. The next morning I called the salesman and he told me that the sales manager had agreed to take my last offer but that they would not repaint the door threshold. What they were actually doing was taking $400 dollars less from me but I would still be paying $1400 more for the truck than somebody walking in off the street today. When I told the salesman about it, he said he didn't know anything about a drop in price. Needless to say, I told him to tell his manager what he could do with that truck. Later the salesman called me again to tell me that the price I saw was a typographical error and the price would be changed back to where it was before. I asked how it could be a typographical error when it also said price reduced under the new amount. Also, why would somebody be retyping the price of a truck that has been sitting on their lot for nearly 3 months unless they were making a price change. It is now 24 hours later and the new reduced price is still the one being advertised. If you deal with this dealership be very careful.

C.Miller

15 de abr. de 2014

I had been at this location in the past to purchase a car with my daughters boyfriend and had a very pleasant experience so when we found a vehicle on line at this location I figured great. This vehicle was for my wife so she went to look at the vehicle while I was at work. She said no one came out to assist her so she had to go looking for them. Then they just handed her the key and put a plate on the car to send her on her test drive. The key for the vehicle was not a normal key and had my daughter not had one of these cars she would have had no idea how to start it. The salesman never even took the time to show her. After the test drive she sat down with the salesman, whom she felt was very indifferent towards her and lacked personality, and he provided her with a monthly payment which was about $100 a month more than she figured. She ended up walking out. She was in love with the car and distressed about her experience so she asked me to go see what I could do the following Monday. I went to the lot and it took about 20 minutes for anyone to ask if they could help. And when they did they asked if I had an appointment and seemed annoyed when I told them I did not. I've purchased probably 30 vehicles in my lifetime and have never been required to have an appointment. Eventually the same salesperson showed up that my wife had during her previous visit. I told him what I expected to get and let him know if he was unable to provide that, I would take my money elsewhere. I was able to get him to agree that he could get me what I was looking for. It was then another 4 hours until I was out the door with the car, which in my opinion is an extreme duration of time. The finance guy was awesome and explained each line item I questioned with great detail and accuracy. Bottom line, the customer service stinks. I'm not sure if they are trying to make it a no pressure sales experience or what, but they need to understand no/low pressure sales compared to poor customer service. I purchased a car for my daughter from a low pressure sales place in a West Chester the week before and they had their customer service down. Masano should take note. The sales people should have better people skills. My wife was left with the impression that the salesman was chauvinistic towards women. Which is not a good reputation to get. Also the follow up phone call was automated. A little impersonal if you ask me. Really how hard is it to take 5 minutes and have an actual person speak to the customer. If I did have an issue to discuss it's not like I could tell the recorded message about it. Would I buy from here again? Maybe, I can deal with a lot of bull if the price is right. Will they be my first choice? Not a chance. This was not the worse sales experience I've had but it was far from the best.

Roberto

2 de abr. de 2014

SHORT REVIEW: The Good: - Great vehicle and good price - Friendly staff - Matched a quote for Ford ESP Premium Care (read full review) The Bad: - Staff not very knowledgeable about the car - Car was a Ford CPO but it just wasn't ready to sell... (read full review) - Gimmicky... told me I couldn't buy Ford ESP Premium Care later... which I could - Probably didn't give me the best financing possible (read full review) - I have yet to be contacted about an issue we realized upon leaving the dealership (read full review) FULL REVIEW: Upon doing research and taking a full day to look for our new family vehicle, the last place we visited was Tom Massano's Ford...about 2 hours away from home. The car was priced right and it was what we were looking for - a Ford Flex. Upon arriving I was greeted and quickly attended. I asked for the car and I was taken to test drive it. I had earlier been at other dealerships and my first impression was that the salesman was not very knowledgeable of the car... at least not as the others I met that day. The Ford Flex was in good condition with some scuffs here and there... the salesman told me he's in charge of prepping the cars to sell them and that somehow that one had not been prepped. That was the first negative... it was a Ford CPO too. As I sat on the drivers seat, the motor for the seat's adjustment was busted. I pointed this out and he seemed puzzled but acknowledged the problem. We came to the agreement that they would reduce the price by $100 to pay for the deductible to get it repaired under the CPO warranty. Then they ran my credit and I was told 53rd Bank gave me the best rates...even beating Ford. I have excellent credit and that puzzled me... but I assumed it was true. A few days later I found out my credit was not even submitted to Ford... now I could be wrong about that but that's why my credit report indicated. I was then offered Ford ESP Premium Care... I was pressured to chose then because I was told that I can't buy it later... so I bought it. Thankfully I did my own research and got a cheaper quote elsewhere and realized that I had 30 days to cancel with Tom Massano. Instead of canceling, they matched the quote and it was a done deal...I'm just waiting to receive my new contract in the mail. This was a positive! The final...negative was that as we were leaving the dealership, the salesman was trying to teach me how the buttons for the code keyless entry work on the door... but it didn't work... it was also busted. He said he would talk to his manager to see what they could do for me and it's been two weeks and I haven't heard anything... this was the biggest negative. The biggest positive is that we love our Ford Flex... Tom Massano...... not so much. However, I prob would recommended if you find the right car and at the right price and are ready to possibly deal with some aggravations.

Tina

4 de mar. de 2014

I just leased a brand new Mercedes from Tom Masano. Even tho I live closer to another dealership, it is definitely worth the drive to Reading to lease my cars. Neal (sales) Phil (manager) and Rob (finance) are all absolutely wonderful- all very smart, knowledgeable, friendly, and helpful. There is not a thing they will not do to make you happy with your new purchase.

Missy

2 de mar. de 2014

My husband and I stopped by Tom Masano to just check out the possibility of trading our minivan in for a larger SUV because we want to purchase a camper and need something to pull it with. We sat down with a lady salesperson who wasn't overly friendly to start with. We explained that we still owe payments on our van and that we are looking for something that we can keep the payments about what they are now and not go much higher. When she asked what our current payments are and we told her, she LAUGHED at us!! It made me feel embarrassed and looked down upon. Just because we didn't come there to buy an expensive vehicle doesn't mean we should be treated poorly like that. I would never go there again, nor would I ever recommend it. If they don't have anything in our price range that is fine, we move on, but no need to be so rude about.

Pottsville Pike

28 de feb. de 2014

All the negative reviews concerning this dealership were validated for me. They do not have their stuff together. I went to drive a used vehicle to find out that online they listed it as excellent condition and when I get their and my wife sees the car she almost cried it was a mess! There is damage to the body and the interior was wrecked. The salesman was embarrassed that we drove over an hour to test drive a car that wouldn't even pass inspection. Buyer beware!

DorisNPete

13 de feb. de 2014

The customer parking was not plowed or shoveled or salted or sanded. We took our life in our hands just to get to the showroom. This was two days after a storm. Then we stood there for almost 5 minutes before anyone approached us. I know the time because we were leaving at the 5 minute mark. We came to look at a specific car that was listed on line. After some confusion the salesman, seemed like a nice guy, discovered that that unit had been sold. When asked if they had any other similar units I had to show him how to use the computer to find out. I didn't feel that the salesman was knowledgeable about the car that they came up with. Wouldn't have bought from them anyway.

vetusmc68

10 de ene. de 2014

Bought a new 2012 Escape...good price..got the vehicle home and found it was covered with myriad small bumps all over..brought the vehicle back and they used detailers clay to clean it up..should have been delivered that way...other wise good dealership and great service.

Ron Muko

5 de ene. de 2014

Ive been looking for months in a 100 mile search for a low mileage fully loaded MKZ in Smokestone metallic with a camel interior. Tom Masano Ford advertised one and I was the first to call and leave a deposit on it. I also filled out a credit application online to assist the sale. I live 158 miles away in Southern Maryland and was working with a salesman named Randy Kerschner. When I talked to Randy on the phone 4 days before I was able to come out to see it, I had a few requests before I drive out to see this car: (1) do not apply tire shine on the car, because of the mess it makes when you drive it and (2) answer the question why did Carfax report the car was in twice before any service was due?. Randy told me about the tire shine they dont that here and his answer for why the car was brought in early for service was to have the brake in oil replaced. I found out later the car had problems with it pulling to the side when breaking, and an alignment fixed the problem. When I showed up early on Saturday morning 11/30/13 the car was out front. I saw 5 dents, 2 damaged belt moldings, and damage on the rear bumper and tires loaded up with tire shine. He had all week to get this car ready and he didnt get someone to push out the dents. During the test drive about 1 mile down the road when the car started to warm up a very strong smell of spearmint was coming up from the rugs, so strong I had to test drive with the windows down on a 280 day. When we got back I asked Randy if he could rinse out the rugs with just water to remove that stench. He told me he would take it back himself and do it. I went back inside to finish the financing, which is when I found out thats when they ran my credit. Randy told me I was approved days ago. After we finished with finance I was ready to leave, the car was out front running with foggy windows because of the condensation. I said something to Randy that its bad to have a car running at idle for long periods of time. I got in the car, reached down to feel the rugs and it was filled with suds. I scooped out a handful of suds and showed them to Randy. For the second time I asked him to rinse out the rugs with water to remove the suds and smell. I got a long ride ahead of me and I would appreciate it. He again told me he would take care of it himself. More than an hour passed and as I was walking around the dealership saw my new car in a mechanics stall with the left front door open, rubbing against a lift post damaging the paint and a service lot boy spraying more soap into the rugs. The same soap that you would use to degrease an engine. Randy was nowhere around. When I located Randy I asked him for the third time to rinse the rugs. I talked with Joe [Randys manager] and told him that the whole left side of the car will probably have to be blended to fix the damage to the door because of the color. My guestimate that day was at least $450, my cost. Joe sent me a check for $300 for damages two weeks later. However, afterwards I found out it would cost $700 to fix the door right. I also spent over 4 hours extracting degreasing soap from the rugs when I got home that night and it is taking me more than4 weeks to neutralize that spearmint smell. I wrote John Masano a letter to ask him if this standard operating procedures for handling a matter like this. A customer asks to rinse out rugs and a salesman does the opposite, not once but three times. And there is the matter of the repairs to the car, there is a $400 difference what Joe offered and the actual cost to repair the car. I ask him if would look into this matter and see if he can find any way to compensate me for this gross incompetence and being misled by Randy Kerschner? Its been more than a month and still no response form John. Randy Kerschner is a typical used car salesman that will flat lie to a customer for a sale. DO NOT TRUST HIM.

Krista

19 de ago. de 2013

I didn't end up buying from them because I was looking for a specific car but they were very nice and returned by email right away.

WLC

27 de jul. de 2013

I don't know what the negative comments are about, but I just purchased a car from Tom Masano Ford in Reading, PA, and had a very good experience with sales, and the sales person was not pushy. I did my homework on-line before I decided to go there. I knew every car they had on their lot, and I knew which car I wanted to buy, before I got to the Dealership. If you want to buy a car, you need to research what you're doing first. From what I can see, the people who complained, can't even spell the word Reading, maybe that's the problem. Need a car, see Kristen at Tom Masano Ford in Reading, PA. WLC

DAVEIFT

29 de jun. de 2013

I drove 3 hours to look at a 2010 Certified Mustang after confirming it was available to get there and have my heart drop 5 minutes later. I had called and confirmed the day before that I would be there to look at the car and was 99% sure would be driving it home so please make sure the car was cleaned and ready to go as I was paying cash for the car. The car had some pretty good scratches on it, the bumper was falling of due to a broken clip probably, the lower side running board was falling off and the inside smelled like a wet dog and had dog hair covering the floor to go with the food in the seats. And the real great part about it was that it was freshly inspected to find that ALL 4 tires are completely dry rotted and has some pretty good 1/16 to 1/8 inch cracks in them. So I would be skeptical of the quality of the inspection center and the detailing center from my 15 minute encounter there. In my opinion this is about the worst car dealership experience I have ever had, very unprofessional.

Wayngar

16 de jun. de 2013

Responded to my inquiry within hours. Very courteous and professional throughout the entire process of my purchase. Unbeatable price on my purchase.

Lookingforhybrid

3 de jun. de 2013

I emailed the dealership about a used Prius listed on cars.com. I got an automatic response saying I would hear from the Internet department soon. 5 days later I get a call from a woman at the dealership telling me the Prius was sold. She then asked if she could help me find something else. I told her no, her response time was too long because I was looking to buy the previous weekend. She hung up on me. So I called back to the dealership and asked to talk to the sales manager. I told him what happened and explained to him that my husband works in the car business so I'm not unfamiliar with how it all works. He apologized, said the issue would be addressed. And then asked if he could help me find a vehicle. I gave him a chance, told him I was interested in a used Prius with low miles. He said he would get back to me after looking through their inventory. I never heard back. This weekend, I bought a Honda Insight, and I love it. Overall, my customer service experience with this dealership was poor. I'm not sure these guys know what it takes to sell cars...

Mark

11 de feb. de 2013

I just bought a 2011 Jeep from Matt at Tom masano. We went back and forth with no less than 30 emails and maybe as many calls. The buy process had some ebbs and flows but in the end I got the car I wanted at a price I was happy with. Matt even called the rental company to get them to pick up the rental there. I tried my best to put him thru the ringer and in the end he earned my business. Mark Presson

BMW 3 Series Fan

7 de feb. de 2013

I purchased a used 2008 328i hard top convertible from Tom Masano Ford for a great price on Christmas Eve of 2012 without a warrantee. I wasn't happy that they weren't willing to negotiate the price on the car, but I made the purchase because they had the best quality car for the lowest price within a 200 mile radius. After a heavy rainfall in February, I noticed water droplets leaking into the car and called Masano Ford to complain. They told me to bring it back and that they would fix it at no charge. While they had the car, I asked them to investigate a rattle coming from the roof. They fixed the leak and then sent the car to Masano BMW to investigate the noise. To my surprise, all of the repair work was done at no cost to me. Considering that this wasn't a Ford, I was quite surprised with the level of customer service and true commitment to their customers. I'm really glad that I purchased my used car from Tom Masano Ford, and would definitely consider them again in the future.

Doug

28 de ene. de 2013

I had a great experience buying my 2005 F150 from out if state. So i can only comment on the facilities and the buying process. They where very busy when I got there but Tony who I had talked to before driving 8hrs down worked with me at the same time as taking care of the other people shopping with him. They had food for folks where offering car show tickets that day. I don't see that up here at my dealerships. Little things but nice and the facilitys was nice.

neveragintommasano

27 de ene. de 2013

This is by far the worst car buying experience I have ever had. Purchased a Focus from them and the USB port wouldn't work after the third day I bought the car. I also asked at the time of buying the car and reiterated over and over to the sales person regarding the tires as the tires that were on the car were low profile tires and my concern was the handling in snow and bad weather. After over a handful of times asking the sales person over and over about the tires, he replied with confidence that the tires are all season and I should have no problems what-so-ever in any weather condition, so I put my trust in him and purchased the vehicle. Now during the snowstorm we had this past Friday, it was like sledding on ice driving this car. I slid at least a half a block before I could stop, though only going 10 mph. Luckily it was a 3 lane highway and was able to slide to the end of the street to a complete stop without hitting anyone. I called a number of times to the sales person on this issue and then to the sales manager to get a story saying I knew what I was getting into, I should have known what I was buying and that there is no such thing as "summer tires", are you kidding me with this crap???? They really need to read up on the products they sell and go online and do some research! I did prior to buying the car, but also asked over and over, but took their trust and bought the car, what a mistake! Now I have to spen to get all new tires and also was able to get someone else not from this dealer to fix my USB issue since they couldn't figure it out and gave me a story that it depends on the phone you have is why it wouldn't work on a USB port. They are such a crock and like to twist your stories around to put the blame back on you. Such liars, never again!!!

jen

27 de dic. de 2012

I just purchased a '13 MKX. I did some research into the approximate price of buying this SUV with the options. The Masano dealership price to me was in line with what I had researched. The whole buying process was more than satisfactory. The sales person and the sales manager were involved and I had a peace of mind business dealing. Further and after the business transaction was concluded, the sales person provided even more attention to me and the SUV by demonstrating all the features and thoroughly answering my many and varied questions. And at the end, the dealership filled my tank with gasoline. Overall, I was very impressed with the Masano dealership.

Mary Deveraux

22 de oct. de 2012

Playing the waiting game with this dealership.They sent me an email right away saying they will get ahold of me but they haven't.I really would like to purchase their vehicle but need to make a fast decision and cannot wait for slooooooooow email.

disgruntled

13 de oct. de 2012

We bought a used car.Drove it 7 days,1 week and the transmission went. Now we have to pay $1000+ and still pay for the loan on the car as well. Sale manager was rude when we took it back to help resolve the issue since it was bought "as-is" there was nothing they could do. How could a big name dealership sell a car that something was obviosly wrong instead of sending to auction? Then not offer any solutions to fix this. The manger was rude and were stuck with an inoperable car. Thanks for your junker!! So much for a big name dealership and customer service and quality. They do NOT care about you the customer!

trustworthy

14 de ago. de 2012

We saw a 2010 Ford Escape online and called to inquire about it. Since we live in NC and would be driving 500+ miles to get the car, we asked the salesperson and the manager to check the car for us, asking specifically for the condition of the tires, any rust from being in snow and smoking. We were told by both that they had personally checked the car and it was excellent, so we decided to buy it. When we showed up at the dealership, the car had one new tire (Goodrich) and three very worn out tires (Michelin). Additionally the car had extensive rust. We asked for three new tires to be placed on the car since we did not feel safe driving back with a car in that condition and they agreed to put two of the tires if we bought a third one. We had no choice but to agree because we had driven a one-way rental and had no way to get back home. The manager was extremely rude and had no interest in listening to us or showing any empathy. Overall we are satisfied with the car, but very disappointed with the dealership and would never buy from them again!

Nancy A

25 de mar. de 2012

I wrote to 5 dealerships concerning buying a car, Tom Masano called me and wrote withion one day, and actually a few hours of my inquiry. They were never pushy but were honest and asked me just the right questions, and directed me to what I was looking for. We drive a Flex and then we serched on line for the model I wanted, then agreed on it, with a really good dael intact. The car was unavilable, and they found another one, each time, very clearly making sure it was what I wanted. Two days later, my New Ford Flex arrived and it was perfect for me. I was totally satisfied with the dealership, my sales person and how I was treated. They have checked on me since my purchase to be sure this car was what I had hoped it would be. It is!

good buy

25 de dic. de 2011

Staff (from sales to management to service) went above and beyond to make our car buying experience a memorable one.

Thrifty Shopper

10 de dic. de 2011

I was sorry to see negative reviews about this dealership. Nevertheless we drove one hour to look at the Chrysler 300s they had listed on their website. Our salesman, Randy Kerschner, was attentive, helpful and professional - not high-pressure at all. The Internet prices were fair. The value offered on our trade-in was lower than offered at another dealership. The sales manager split the difference between their trade-in offer and the previous offer we received. Overall I believe the final price was fair - especially taking into consideration the free annual state inspections and two free oil changes. I would disregard the previous reviews and check out this dealership for yourself. If you visit on a Saturday, be sure to get there when they open at 9AM. By 11AM the place was packed with customers.

Lennie

3 de dic. de 2011

My eperience started out shakey but with the assistance of the Sales Manager and a different salesperson I was able to purchase a used truck. I would recommend the dealership to others even if they do not live in close proxcimity to the dealership like me. The overall service and responsive manner in which they handled my transaction was above average. We had a few issues that wwe were able to address through email and UPS to ensure my experience was great

Consumer Advo

21 de oct. de 2011

I saw an SUV online for $8971. I inquired with the dealer and they said the car is available. I asked if this was the best price and they said this car is in like new condition and "worth" $12,995. They suggested I come see it. I drove the 40 miles to the dealer to find out some shocking details. First of all, the car was not there. It was at another facility be prepped to go to auction. In addition, the car needed nearly $1000 in repairs to pass inspection. I was still interested in the car if the dealer would work with me on the repairs.....would not budge a nickle. Said they pay the same for repairs as I would and their cost was already $8740. I said if it goes to auction you will be lucky to get $7500 for the car.....their response was "oh we bundle 100 cars together so we can loose on some".....I was amazed at their attitude! I bought several cars in the past from them and I will NEVER buy another car and will tell every friend I have about my experience.....In todays connected society with facebook, twitter, you tube.....you would think some businesses would learn.....