Alikat32084

30 de oct. de 2016

I had a great experience at Tomball Ford. Jorge Lopez worked with me to get me exactly what I wanted. He went above and beyond, and was extremely helpful and patient. Definitely will return in the future!Thank you!

truckguy

24 de oct. de 2016

I have a 2016 F350 that is having problems. I called to set up an appointment and was told I have to wait 21 days until the next one is open. You would think after spending $67,000 dollars on a truck at their dealership they would try and fix the problem.

Larry Oxford

24 de oct. de 2016

Fantastic experience. Everyone I encountered was very professional and courteous. The Service Advisor I worked with was Walter. Very courteous gentlemen who kept me informed every step of the way. I will recommend Tomball Ford to all my friends and family. Topnotch organization.

Jeff0757

18 de oct. de 2016

We are totally pleased with the service we got at Tomball Ford. Our salesperson, Jana Baker, made our buying experience a very pleasant one; along with her co-workers, Mike and Adrian. We would happily recommend Tomball Ford to anyone.

Csh01

12 de oct. de 2016

Took my vehicle in for recalls and service. Had a great service advisor Glen. Very satisfied with my experience. Will return again for my vehicle maintenance and repairs. Scott H.

Miranda

11 de oct. de 2016

Jorge Lopez has helped my family for many years with our vehicle purchases. Tomball Ford is honest and they do everything they can to assist with purchases and any service needs. He's the most knowledgeable sales person I've ever met.

Sonia08

5 de oct. de 2016

Bought a 2017 Ford Explorer from Ahmed. He answered all of our questions and was very kind and professional throughout the whole process. The rest of Tomball Ford Employees were very nice and welcoming. Definitely recommending this place to our friends and families.

Jeff D Olson

2 de oct. de 2016

Walter Herrera tracked the vehicle from check-in to check-out and kept me informed of issues and progress in diagnosing some illusive SYNC system issues in my 2016 Ford F150 Platinum. Several weeks later, some problems have reoccurred, and others were never resolved, like the map and navigation inaccuracies and the voice recognition glitches, but Walter did his part to ensure customer satisfaction as a customer service manager.

Jerry P

2 de oct. de 2016

Bought a F250 Platinum from Andres. He was very Kind and professional. Got a great deal and I'm very happy. Got top dollar for my trade in. Thank You Andres!

Myname123

30 de sep. de 2016

I was told a price over the phone but when I got there they changed the pricing on me. I asked them before I arrived to not waste my time because they knew where I needed to be. They said they'd sell the truck at $38,470 but then tried to give me an estimated payment of $590 for 84 months (to make me leave the dealership because I was calculations their prices on my phone) without even running my credit. I have a high 700 credit rating and no showed them that they were clearly trying to get me to end up paying an estimated 7% interest rate (don't know where that came from) which would take me to $49k ($45-46 before interst. They were trying to take advantage of vulnerable people that don't know what they're signing up for and they lied to me.

Jorgie

22 de sep. de 2016

Casey is a great guy and help me get the vehicle that we need for the family!

JohnnyO

15 de sep. de 2016

I purchased my old Escape at the Tomball Ford 11 years ago and have been taking it there for all my service work ever since. This car buying experience with Jana Baker was extremely enjoyable. She was knowledgeable, friendly and patient, and I feel I received a good deal.

Sonya

13 de sep. de 2016

From sales to service and body shop, these guys are amazing. I bought from Hilary and he made it so easy. This was my second car I bought from him. I took it in to have aftermarket work done in service, they were great. Then within two months of ownership someone hit my car. Devastated I took it to the body shop and I'm telling you it looks brand spanking new!! I will buy my next car from no one else except Tomball Ford.

Randy Field

11 de sep. de 2016

As long as Jim Baker is at Tomball Ford I will keep bring mt truck and my wife's suv to Tomball Ford.

niu425182451

10 de sep. de 2016

Jorge is the best salesman I have ever met. He is very knowledgeable and kind. He explained to me every piece of the information about the car, and answered every question from me. Finally I bought a ford edge from him. It is a wonderful experience!

adyaadi

7 de sep. de 2016

Jorge is a very informative man and knows his cars! He took the time to explain the Ford Edge to me and was very thorough. I never felt rushed or pressured to make the purchase and he worked with me on the price I wanted. Highly recommend.

Sandra Gordon

4 de sep. de 2016

We never have to worry if everything was taken care of in the service department when Jim Baker takes control. He knows us and knows what needs to be done. We would never take our Lincoln to any other dealer for service. Please don't leave, Jim Baker!

Richard Chiavacci

4 de sep. de 2016

My first and definitely not my last experience with Tomball Ford was absolutely excellent. I traveled from San Antonio to purchase this vehicle via internet sales and Chris Jones was very helpful and extremely professional. I would suggest this dealership to anyone interested in buying a new or used vehicle. Keep up the outstanding work, Chris.

Bruce1

4 de sep. de 2016

Jim Baker is the biggest reason I continue to buy and service my vehicles at Tomball Ford. My service writer makes sure that my King Ranch is treated as if it is his. It's ready when he says it is going to be and all points are covered.

BigTallJay

2 de sep. de 2016

Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my time. I got exactly what I wanted for what I wanted to pay. I am very pleased with my experience.

Ray

2 de sep. de 2016

If you want proper customer service, this is the place. I've already bought 2 cars and will purchase my third very soon. Look for Hilary is you are buying.The service department is awesome. I live in Katy, but go to Tomball for all service. They are honest, and do great work. Look for Misty and she will take care of you.

Jay Q Rosencutter

2 de sep. de 2016

Jana Baker was phenomenal, I could not possibly be more pleased with the service I received from her. She was quick, efficient and did not waste my time. I got exactly what I wanted for what I wanted to pay. I am very pleased with my experience.

Jack77375

2 de sep. de 2016

He was wonderful, and explained everything. He walked me through the process, and show me all the new tech in the new 2016 F 150

bbgutts

31 de ago. de 2016

First i was disappointed because Jorge Lopez was not George Lopez " 'member, why you crying". Just kidding. Jorge helped me with my purchase of my 2016 F-150. He was very knowledgeable and helpful in any questions i had. Dealt with what i needed and was looking for. I would look for Jorge in my next purchase of a Ford product. This was my second purchase of a vehicle from Tomball Ford. I would highly recommend Jorge and Tomball Ford.

Nancy J

30 de ago. de 2016

My overall experience at Tomball Ford was a great one.

Murljrh58

28 de ago. de 2016

Jason Bradley has helped us so many times with excellent service advise and fast service. He took good care of my wife when she had car issues.

rgarich

27 de ago. de 2016

Online rep and manager approved a deal. I get there after being called to see if i was still coming to make the deal. When i show up, the online rep and the manager that approved the deal are unwilling to meet me. They hand me off to someone else who knows nothing about our deal and laughs and says that deal can never happen.When complaining to management, which you have to do online and through the BBB because they do not want to meet you face to face to find out the issue, the management team doesnt even call you. They hide behind their computers, they dont listen to what you have to say and brush you aside.Their own customer relations manager let me know i was right by stating that she would bring the issue up in weekly manager/ownership meetings, as a learning experience so this type of situation doesnt happen again.They say im right, but still dont honor their screw up or make an attempt to get close.Be very aware of the bait and switch they have going on at this location. Horrible morals, no ethics, they dont even trust themselves to stand behind their own word. It must not take much to be awarded anything from Ford if this dealership wins awards.

Henry Wied

16 de ago. de 2016

Service Rep. Glenn Mcferon did an excellent job to get my pickup service and repaired. He saw that I was in and out in a reasonable time. He is friendly and honest.

Bryce

15 de ago. de 2016

I bought a 2015 ford transit. It has 1000 miles on it. I took it in for repair because the rear sliding door doesn't fully close and so the light won't turn off therefore draining the battery. They tell me they figure it out and are moving forward on the repair. I have to chase them down by phone repeatedly for them to give me the updates that they cannot figure out what's wrong now. They tell me the same thing over and over that their best guys are on it and they are consulting ford engineers.... But they can't figure it out. It's been there now 2.5 weeks and the same story. No progress on repair since day 1. No offer for compensated rental. Go to tomball ford where they can't fix their own product. I am a commercial customer.. I won't buy ford again and definitely will stay away from tomball ford.

Ford_gal77

12 de ago. de 2016

There's a reason I bought my 2001 F-150 and my 2016 F-250 at Tomball Ford. Quality service! With sales staff like Jana Baker and service personnel like Candy; I'll continue to drive 2 hours to buy my Fords at Tomball.

HoustonBuckeye

11 de ago. de 2016

Dont waste your time. They are not an honest dealer. Everyone I talked to here jerked me around, lied and would not live up to what they promised.

Jackson

9 de ago. de 2016

On my most recent service work Glenn Mcferon did an outstanding job taking care of my needs. Repairs were done in a timely manner he was very helpful and courteous in working with me. Thanks!

Rayv 1948

6 de ago. de 2016

Jason Bradley was a very convincing Ford rep.Goodexperience and support from management when needed. This is the 3rd Ford i have bought at Tomball ford and i hopeto buy more.

Cdoyle07

4 de ago. de 2016

Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!!

rpffl

4 de ago. de 2016

I just purchased a 2016 f150 from Tomball Ford and my experience was great. Mr jorge lopez is a class act. By the end of the deal he felt more like and old friend than my salesman. Keep doing what you do Jeorge!God bless.

Angladej

3 de ago. de 2016

Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intelligence and spoke to me like I was an imbecile all because I had complained multiple times about a car I recently purchased (used) that was riddled with problems since the first day I bought it! Firstly, I have less than perfect credit. He offered me one car and told me that was the only one I qualified for. I saw other cars I liked that were in the same price range (some even less expensive) yet he could not manage to get me approved (allegedly) for them. He then misled me originally stating the vehicle was a 2014 GMC Acadia when in reality is was a 2012! He told me it had a screen which was also NOT TRUE! No biggie, I really needed a car, plus he had already ran my credit a thousand different times & started the process with this truck. Fast forward, I picked the car up 7/11 (although the contract says 7/9...thank God I had other documentation stating the true date of delivery) and once I hit the highway the car started shaking and had a huge windshield chip. In addition, the car did not even pass inspection when it was delivered. It wasn't "officially inspected" until 7/21. Anyway, I notified Scott that moment on the highway that my car was shaking/jerking and about the windshield. He told that I'd need to wait for the windshield repair guy and come back later that week & he'd have his technician check out the vehicle. When I came back to have these issues checked, I was informed that the windshield had already been "sealed" and that his tech said the car was driving fine and maybe had a few glitches because the battery had been recently "replaced". I trusted him & the Ford brand & accepted his explanation. Turns out that wasn't true! The car broke down 7/25! I was literally stuck in a parking lot at 11pm & had to pay for a tow company to tow my 2 week old vehicle to my home. I had to then spend $70 on a battery charger just to get the vehicle to turn on! 14 days after I paid $1400 on a down payment & hadn't even made my first payment!!! I took the car to Autozone & an outside mechanic because I felt like I was being deceived in regard to the car having "no issues". Autozone ran a diagnostic that showed there was LONG TERM MEMORY PROCESSING ERRORS INTERNALLY & it failed the EDM (not sure what that means). It also reported more mileage on the vehicle than there was on the odometer!!! In between that time I was noticing the functionality of the AC just wasn't right. I would be sweating in my car with the AC on full blast. I could only use it on the face setting, everything else blew hot air. Took it in again & Scott again talked to me like an idiot stating things like, "you do know this is a used car, right", would not let me speak to the mechanic myself, & asked me "what are you doing to this car?!" He claimed the tech cleaned the filter (not sure why that wasn't already done) and proceeded to lecture me on how AC works in cars and not to expect too much. He then told me to "go away," & walked off. Over the month of July I brought the car in at least 8 times back to TOMBALL FORD and was told every time there was nothing wrong with the vehicle. I was never able to speak directly to the mechanic & had to rely on the hope that Scott would communicate the issues effectively. On 7/25, when the battery was replaced (which was supposed to have been the cause of all the problems...), I was issued a rental car for about 4 hours & told the car was in working condition. Throughout this entire period (7/11-present) I still noticed the jerking, but was told that it was all connected to the battery. Today, I went there to pick up my tags. While I waited, the check engine light started flashing and the car began to rumble again. I tried to call Scott, but he was unavailable. I went ahead and drove over there to see him sitting outside smoking a cigarette (as usual). I approached him and tried to inform him about the vehicle and he told me to take it to a mechanic and that his company would not do "anything else for me." I asked him if this dealership was in the business of selling lemons and he got irate. He was over talking me, shouting so loudly that he was shaking, causing a scene in front of the building with his coworkers standing by. He told me I "didn't understand basic principles" and continued to insult me and my intelligence. I asked him if he felt so comfortable talking down to me because I was black. He then brought up the fact that he had to work so hard because of my credit...I asked him if that gave him the right to take advantage of me? He screamed "we're done" and told me he wasn't married to the car. Uh duh...I reminded him that he worked for a reputable dealership & that people trust the brand but he was so irrational. I walked off in tears. GMC informed me the car has severe motor issues (longstanding).

Pperdue

2 de ago. de 2016

Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to Tomball Ford to replace it Jana came highly recommended from our service guy Rusty who took care of our fleet of company trucks while we worked the Grand Parkway project so I trusted his referral. We were very pleased with our choice of car we will be back again. I cannot say we have had better customer service than that we received from Tomball Ford.

Norm

22 de jul. de 2016

Jorge Lopez is the epitome of a no-nonsense sales associate. I recently traded my 2013 Ford F150 King Ranch on a factory-ordered 2016 Ford Edge Platinum, both bought through Jorge. I wasn't sure which model Edge I wanted so Jorge took me out in both the Sport and the 3.5L. The Sport was really zippy but the interior is all black: not so good in hot Houston!We toured the available models and looked over color-options to determine if my color scheme made sense. Once that was done the rest was straight forward!The car build was delayed slightly but arrived early. Jorge kept me abreast of the car's status from start to finish. He even did a YouTube video of the car after it was detailed the day before he delivered it to me.Jorge bent over backward to do anything possible to make my car-buying experience fun and informative. When he delivered the vehicle, he walked me through every option and setting possible to make sure I'd know what I was doing before leaving for home.He'll be selling me my next car.

Henry2609

12 de jul. de 2016

Jorge Lopez went the extra mile by educating me on the new 2016 Ford F-150 ! ( what a great improvements ford made on already an outstanding truck ) When I finally made a decision about what to purchase . I was in and out in less than two hours . Thank you so much for helping us make that right buying decision!

Robh437

12 de jul. de 2016

Best body shop experience I've ever had. Brittany was very courteous and kept informed throughout the entire process. Body shop was very knowledgable and professional. Grade a quality work.

Mark

12 de jul. de 2016

Walter Herrara did a great job communicating with me the progress of my vehicle's work. Very professional and informative. I recommend Walter to assist you with your service needs.

Henry

10 de jul. de 2016

Glenn Mcferson was very helpful and saw that I was in and out quickly

idabalderas

6 de jul. de 2016

Greg Hall was extremely nice and informative. He answered all my questions and worked his hardest to ensure that I was able to get the vehicle that I wanted. I LOVE my Escape and will gladly come back in the future when I purchase another new vehicle.Thanks again!Ida Balderas

Greg Webster

5 de jul. de 2016

Jim Baker is type of service adviser that makes the Tomball Ford service department a great one. He is knowledgeable, reliable, efficient and friendly.Greg Webster

gd5629evans

29 de jun. de 2016

Ralph Matthews was great to deal with. Didn't push to close, answered all my questions (I had a lot!!).Ask for Ralph!

W.K. Wilson

23 de jun. de 2016

Jim Baker is great, although no fault of Jim, Ford is unable to supply the part to fix my 2014 Focus. It was in for service on May 4th and I was advised that it needed a clutch. The new clutch was on back order & I was told that it would take 6 to 8 weeks to get. I don't understand why Ford can't supply the part. I like the car but I think Ford should take the car back at the purchase price & let me purchase a new Dependable car.

TX Voodoo

22 de jun. de 2016

Thank you Jana Baker for enabling me to live the dream. Driving a GT350 is beyond expectations. Jana made the custom order process simple and timely. The car arrived as expected. This experience was flawless and I highly recommend Jana for any vehicle purchase needs.

Brock Eller

10 de jun. de 2016

As always Misti and her team provided service that was fantastic. I reminder of why purchasing a new vehicle from Tomball Ford starts with service.

Titan

8 de jun. de 2016

Ask for Kevin in the pre-owned and you'll have a great car buying experience. Plus he'll ensure that any 'promised' work gets done to your complete satisfaction.

ksimm711

7 de jun. de 2016

Another great experience at Tomball Ford, Jim Baker and team are professional and knowledgeable. I'm always happy with the service and friendly atmosphere they provide.Thanks a Million!!

Ashnicole

6 de jun. de 2016

Jorge was perfect to work with!! He was very to the point and worked hard to get what we wanted!! He made us feel comfortable from the time we arrived to the time we left!! Would definitely recommend him and Tomball Ford to anyone!!

Lover

22 de may. de 2016

Jim Baker always goes above and beyond his duties. I have been dealing with Tomball Ford for about 29 years and when Jim Baker started being My service advisor I wasn't sure I liked the change but he is the best I ever had. He is major plus for Tomball Ford. The way he does his job is the main reason we keep buying new trucks.

Chad Fletcher

21 de may. de 2016

Bought a company vehicle for a employee, than purchased a F250. Greg Hall my sales person made the car buying experience fast and easy, they honor their on line pricing and provide you with all the rebates from Ford and rebates that you individually qualify for. If you ever want to buy a Ford see Greg Hall he is very transparent with the whole car buying experience.

razzamanaz

20 de may. de 2016

Factory defect... no return call. Next call to NTHSA. Took over 2 months of calling to get a second set of keys. Worst Stealership out there... Figure that one out!

wgo778

16 de may. de 2016

This is by far and away the best sales experience I have had buying a new car. The sale manager and salesperson Adolfo Velez was great to work with. No pressure and the whole process went great.

Dcarver

29 de abr. de 2016

This is the second vehicle that we have purchased/leased in the past year from Tomball Ford.Our experience on both occasions has been very pleasant, very relaxed. We did not feel pressured nor pushed in any particular direction. The Tomball Ford team is, and has been extremely professional and I will recommend anyone to shop there.Our salesman, Jorge Lopez, did an excellent job and provided us the best deal possible.Thanks Again!Danny and Melissa Carver

BeckyP

27 de abr. de 2016

I will refer Tomball Ford to anyone interested in purchasing a vehicle. The salesperson I recommend is Jorge Lopez. We had the best truck buying experience ever with him. Jorge explained EVERYTHING to us. He was very professional, friendly, polite and down to earth. He really knew his stuff. Thanks Jorge.

B-no-it

15 de abr. de 2016

We have purchased many cars and trucks over the past 20 years, and our experience at Tomball Ford was by far the best. Our salesperson was extremely courteous and professional, focused only on what we wanted in a vehicle not trying to oversell something we didn't want. The experience was so pleasant, we decided to purchase another vehicle through Tomball Ford.

Pennyll

13 de abr. de 2016

I have purchased many Ford/Lincoln vehicles over the years in the Houston area from a number of dealerships. Tomball Ford is my favorite and I always ask for Jim Baker when I go in for service. He always goes the extra miles for his customers.

VKOEARTH

9 de abr. de 2016

Tomball Ford Dealership is excellent. My purchase of the 2015 Mustang was very enjoyable. Andrea was courteous and very professional. Although my 2015 Mustang experienced a glitch in the rear bumper alert sensor, Tomball Ford resolved the issue with excellence. Glenn McFeron was the service advisor. Glenn is courteous and professional. If your friends or family want a new Ford, then please pick Tomball Ford for their excellent selection, the buying experience and their 5 star rated service. Tomball Ford also has a very nice selection of used cars and trucks. The Dodge Hellcat in the used car lot is awesome, ask for Andrea for a look.Best regards, Vince KochVKOEARTH

F150 jimmi74

6 de abr. de 2016

Straight forward and didn't waste anytime. I was overall satisfied with Tomball Ford. Jorge made my buying experience pleasant I would highly recommend this dealership

machinist

1 de abr. de 2016

Eduardo Sanchez listened to what I wanted and showed me what met my requirements that they had on the lot, which was a bunch. Ed did not pressure me to buy and introduced me to everyone I dealt with on the paperwork and aftermarket. Everyone there was very pleasant to talk with and their product knowledge was superb. I would recommend Tomball Ford and their sales and service to everyone.

Brendah C.

31 de mar. de 2016

I have bought several vehicles from Tomball Ford and then purchased another vehicle from another dealership only because someone we knew worked there and the experience was a horrible nightmare. I was so disappointed in the experience that I vowed to myself I would never go anywhere else ever again! I contacted my sales person; Jana Baker at Tomball Ford and told her that I was unhappy with my purchase from the other dealer and wanted to trade it in and she really bent over backwards to make it happen. I have referred several people to Tomball Ford and to my knowledge they had a great experience as well!

mustangsally

30 de mar. de 2016

I went to Tomball Ford looking for a new car, and had a surprisingly good experience. Usually buying a car is a foreboding task, but the guy who helped me, Ed Sanchez, was really helpful and informative. If you're looking for someone to buy a car from, he's your guy.

Nick Castiblanco

29 de mar. de 2016

I honestly went just to look around, never thinking that I was going to buy anything that day. But Vladimir really cut me a really good deal and fought really hard making sure that I was leaving with the car of my dreams. I honestly recommend everyone to come over to see him he is the best. If he can't help you, no can! Lol I'm very happy with my brand new 2016 Ford Mustang!! Thanks Vladimir Restrepo!!

MikeD55

28 de mar. de 2016

Walter Herrera was very accomadating and informative regarding the few items I had brought my Raptor in for. Great job. I sold my raptor and now have a jeep srt from Tomball dodge. Service there is just as good so far.

Aggies70

28 de mar. de 2016

Just wanted to recognize GLEN McFERON as he always goes out of his way to provide exceptional service "with a smile"....Tomball Ford is truly lucky to have him!!

Audy92

25 de mar. de 2016

Andrea Swanson did such a phenomenal job since we got there. She approached us and took care of us not just as her customers but I felt like she did all she could to help my family out. We appreciate all she did and the deal we got. Thank you.

Bird55

22 de mar. de 2016

All aspects of this purchase (2016 F150 Platinum) were exceptional. Jana Baker was knowledgeable and very helpful. I was able to drive various configurations and Jana's knowledge of the product and the differences allowed me to make an informed choice. Tomball Ford had the exact configuration I was looking for and was able to deliver the truck quickly.

TrzcintyF250

18 de mar. de 2016

As a repeat customer, we Brought in a tough one for Chris Tatroe; traded an Escape '13 and an F150 '13 for an HD F250 XLT '16; worked a great deal for us and financing was great as well. Saved us hundreds $$ a month /w a much better interest rate. Chris was dilegent and got us just what we asked for !!! Thank you to great people and great customer service.

redsports05

16 de mar. de 2016

Glenn Mcferon was excellent in keeping up to date with status of car. Had to leave car and he helped a lot with getting a rental for me. Thanks, Glenn!

Kyleworkman

7 de mar. de 2016

Great dealership! I own five Ford vehicles and have had excellent experience with all of them. Tomball Ford is great, from Tim Fowler in sales to Misty in service. I won't buy a Ford anywhere else because of their excellent customer service.

Ktran0302

29 de feb. de 2016

I had a great experience with buying a car from Jorge at atom all Ford. I just had a baby, so I needed to be in and out quickly. I talked to him over the phone to specify exactly what I wanted & discussed the price, so when I got to the dealership he had everything we discussed ready for me to sign. It was nice to have it quick and easy due to having an infant with me.

Anonymous

18 de feb. de 2016

Very satisfied with Tomball Ford. Vladimir Restrepo worked very had to make certain I was satisfied. He succeeded!

RPope51

16 de feb. de 2016

I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to buy from this dealer for all my auto needs.

Happy camper

16 de feb. de 2016

In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would highly recommend anyone looking for a new vehicle to be sure and ask for Chris.

Cjmoore27

6 de feb. de 2016

Tomball Ford DealershipSave yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, go somewhere else.Firstly, I understand nothing is perfect in buying a car and I know dealerships have to make a living. This 2016 Explorer I purchased from Tomball Ford is the 19th car I've owned. I've been in dealerships many times and I understand there are games and tactics. I'll spare my detailed complaint of the sales person who had a attitude throughout the process and didn't know 4 features the SUV had in it (which we specifically asked if this certain Explorer had during the test drive) I discovered a few days ago the vehicle was equipped with them. I'm mainly writing this as a heads-up for others.After hours of haggling out a sales price and right before finance, there's a "after-market" "rep" that comes to you with paper-work for a "apex" tracking system (I told all of the sales people many different times, for hours, before this rep came to me, I didn't want the Apex system) it was somewhere around $700 I refused to initial anything this after-market guy had for me in his paperwork for a charge for the Apex system and a monthly tracking fee! He got an attitude with me with his tone stating the system pays for itself; he then left and he also denied already being aware that I already said I didn't want it. (My sales-guy was talking to the After-market Rep, right before the Rep came in to get me to sign!) When the salesperson came to me to tell me to go to finance, I had been there for 7 hours. My credit score is in the low 700's. After meeting the finance person, he puts a piece of paper in front of me with options for financing. Column One option for financing was 2.99% with a extended vehicle protection warranty for $525/month. Column Two option for financing was 3.99% without extended warranty for $545/month.The games began...I kept asking over and over, "why I had to buy an extended vehicle protect plan to get 2.99% interest rate"The finance person became completely aggravated with me for not dropping the issue and finally told me, """ I have coupons with the credit union you're financing through and I can CHOSE to use them or not"""So, there it was, out there in the open, he wasn't going to use his "coupon" (lol) for a 1% lower interest rate for me unless I agreed to put the extended warranty for $1600 on the loan. During this time I kept asking for them to take the Apex system off the contract. This is when both, my salesperson (that was in finance office) and the finance person both got heated as they told me "ok we'll take it off but it's going to be a $350 charge to remove it from the car" During haggling over these issues on the contract, the finance guy was slamming his hands about in frustration and upon leaving the finance office no one would help us (me and my wife)We stood in the showroom for 10-15 min, then we were brought the keys and the Explorer was parked just outside the door. The sales person gave my wife the key and that was it...We weren't introduce to anything with the dealership as far as Service Dept or a walkout to the car and not even a kind farewell or a walkout. We both felt extremely unwelcome from being obviously ignored from everyone. So yes, I bought the car, they got me.....they knew my wife really wanted the car and I was backed into a corner. I called two weeks after the purchase and spoke with the finance manager, I told him all of the above, he had nothing to say, except to justify the Apex tracking system removal charge of $350 and the tactics of the finance guy for holding a better interest over my head, that wasn't available to me without buying His Extended Vehicle Warranty. I asked him why the finance person refused to give my a copy of the "finance options column page" he said that was an "internal document and he couldn't give that out." There was no sensitive information on this paper, from me, or the dealership, just payment options and interest rate options.I also asked for a copy of the "lower interest rate Coupon" the finance person gave my Credit Union to get me 2.99% instead of 3.99%, he told me """"I'm not going digging through your file to find it"""So, if you are shown the "column page" with finance options ( which I'm sure is common thing ) ask for a copy of it, lol. This is when the finance guy will start getting pissed. (This is the page that puts the extended warranty in the lower interest rate column.I get it, I know it's sales, but when someone refuses over and over, it's time to stop and NOT have an attitude with customers. So they won, they got few hundred for the worthless Apex Security Tracking System and a few hundred for the Extended Vehicle Protection Warranty. But they lost out on me coming back this month to buy my truck. Seems there's more profit in extended warranties and worthless tracking systems than the Vehicle

Willie

2 de feb. de 2016

I have been a fan of the service department at Tomball Ford for many years. Although it's not the cheapest, I trust their knowledge as to what I need to keep my truck running the way it should. Thanks to Glen, Rusty, and of course Misty for making each service appointment seem like a joint venture not a round in the boxing ring...

Mike

19 de ene. de 2016

The service provided by Hillary Dcosta was first rate. No hassles, just gave me what I asked for the first time. The price was fair and he went the extra mile to find financing at a good rate. I would recommend Hillary Dcosta to anyone who is buying a car.

donb

18 de ene. de 2016

My experience with Tomball Ford has been one of the most pleasant buying experiences in my many years of automotive purchases. From our salesman, to Walter Herrera, our service go to guy. I am confident that any task will be performed in a professional and courteous manner.

MichiganCharlie

15 de ene. de 2016

A knowledgable and active salesman, Gorge Lopez, made our Tomball Ford 2015 Edge purchasing experience pleasant and satisfying. He was attentive and paid attention to every detail of the process. I would recommend his services to any Ford customer.

Jeanne Hyde

15 de ene. de 2016

Bought a 2015 Ford Edge from Tomball Ford a few weeks ago. Greg Hall was my sales person. He took the haggle out of buying a new car. No pressure very easy to work. Greg was able to make us a deal that made sense to us. Would highly recommend Tomball Ford and Greg Hall to anyone considering buying a Ford.

Chris

7 de ene. de 2016

I purchased a car from Tomball Ford this week. I was helped out with quick responses from Chantel and Chris and my experience from the start to finish was exceptional. I would recommend purchasing a car from Tomball Ford. They will take care of you.

Gino Hernandez

30 de dic. de 2015

I can't say enough great things about Sierra Rodriguez. She kept in touch with me for three months, sending me different options to look at on-line. She finally sold me on one used truck. I drove for 1 hour and 20 minutes from my house to the dealership, two days before Christmas. Sierra had already left for the day, but assured me that they would negotiate the price when I arrived. When I got there Chris Jones assisted me with a test drive, getting my trade in value and showing me the buyer worksheet with the price. After being told that they were looking to clear the lot and would work a "deal", they (Adam Caridi) offered me the exact same price that was on-line. When I declined that offer, Adam told Chris to send that truck to the auction tomorrow, in a high pressure attempt to scare me into buying it. I then left the dealership and that truck sitting on the lot. The price dropped two days later from 29K to 25K on-line. Chris called me the day after the price drop and said the Manager, Adam Caridi had decided to offer me the truck for 27K, which is what I had offered at the dealership. I had to advise Chris that the price was actually now listed at 25K while he was offering 27K. I told Chris that I felt they were not trustworthy and said that it was now a "principle over price" issue and I no longer wanted to deal with people like that.With all that being said, I always heard great things about the new car sales at Tomball Ford and I can personally vouch for Sierra Rodriguez. Ask for her if looking for new vehicles, but stay away from the used car area! You've been warned.

IrmaS

23 de dic. de 2015

I just purchased my second vehicle from Tomball Ford. In the last four years my family has bought 5 vehicles from Tomball Ford. Jana Baker has handled all the deals. She gets everything done quickly & to your satisfaction.. She does not forget you after you have driven away either. Everyone at the dealership makes a point to greet you & make you feel welcome. Jim Baker in service is the best as well. I would not purchase a vehicle from anyone but Jana & Tomball Ford.

Ford guy

22 de dic. de 2015

Ask for Jana Calhoun. She is great. Friendly & she knows her products. Grabbed an F150 from her. Dealing with Jana makes the process simple and pleasant.

AllenB

14 de dic. de 2015

Glenn Mcferon at Tomball Ford has always been a pleasure to work with. I like that I have a specific person assigned to me that gets to know me and my truck.

mel4

14 de dic. de 2015

We recently purchased our second Ford truck from Jorge Lopez at Tomball Ford. This vehicle was an Expedition to replace my 2006 Expedition. We had been searching every dealership for a Certified Ford Expedition and it was a very small pool to pick from. We actually went to a dealership to drive one and received the usual high pressure statements to get us to purchase the vehicle. We walked away.THEN we found one at Tomball Ford which meant a two-fer for us: the potential of buying a great truck and an opportunity to deal with, in our opinion, the best car guy in the Houston area.We sent Jorge a note and got a phone call back from him where he told us all about the truck. We made an appointment for the next day... the rest is history! We bought a perfect Expedition from a great guy! We have such respect for Jorge's ethics, education of the vehicle, his family values - I could go on and on.Thank you Jorge for spending quality time with us - again. We really feel like we have a true friend in the business!!

Dee

11 de dic. de 2015

This was my 2nd vehicle purchase from Tomball Ford. David Greer was exceptionally helpful in the whole process. Everyone there was friendly and helpful. I will definitely recommend this dealership to friends.

Joycej3

5 de dic. de 2015

I had my car serviced and my service man was Jason Bradley. Jason was the absolute best service person I have ever dealt with. He contacted regularly to let me know what was being done and when the car would be ready. Couldn't have had a better experience.

Michigan Charlie

3 de dic. de 2015

We have at leased several vehicles from Tomball Ford and decided to order a new 2015 Edge through our trusted Tomball salesman, Jorge Lopez. Having worked in the auto industry for 40 years I knew some end-of-year-transportation delays were a risk and asked Jorge to continue searching diminishing inventories for a match. Jorge diligently searched and finally found a close match with a couple of extras for the same previously negotiated price. We're happy campers and would recommend Tomball Ford and sales staff for future purchases.

Lisa G

2 de dic. de 2015

Came in to buy and was in a hurry , Greg did his best to move the deal as quick as possible. He did what was needed to make me happy ( not an easy task). Thanks Greg for the great service. We will be back when we need another FORD...

Jana Gragg

1 de dic. de 2015

Nobody loves car shopping so I was pleasantly surprised at how easy everything was at Tomball Ford. My salesman, Steve Bourg and Andrea (don't know last name) did everything possible to make it a good experience.

Drnstr8

28 de nov. de 2015

Always a great experience at Tomball Ford... I have purchased four vehicles from them since 2010. I always see Tim Fowler when I'm ready to purchase. When ever I have any warranty or service concern I see Jim Baker.

Cindy H.

27 de nov. de 2015

I love Tomball Ford and our salesman, Hilary D'Acosta. He has been there a long time and can do his own deals - no running over to the sales manager. Also, Tomball Ford has their own specials on maintenance that you can not get at other Ford dealers.

Hillman in Tomball

27 de nov. de 2015

Our family has purchased three vehicles from Tomball Ford in the last two years. Two were ordered and one was purchased from inventory. Our salesman, Hillary D'Costa was great! One of the best sales experiences I have ever had. The one purchased from inventory we got a lower price for a better equipped vehicle and $1,000 more for our trade. One of the ordered vehicles Hillary was able to find locally, transferred it to Tomball Ford and sold it to us for the previously agreed on price, thus getting us in our new car at least a month sooner. Hillary stuck to all agreed prices and promises, with no surprises or "hidden costs".HH

Gerry from Pasadena

24 de nov. de 2015

I live in Pasadena but went out to Tomball Ford to look at their trucks. I was undecided, but Greg Hall was very patient and very knowledgeable. Never once rushing. Made truck buying easy. They were also willing to negotiate to get a price you like.

Camel

22 de nov. de 2015

What a professional car sales man!! Made my dream comes true, and save me a bunch of money !!! Just listen to him talk about options. He is totally ok with you coming to test drive a car and go on your own without buying a thing. And that something that I always was scared of to go to dealers, I bought my truck and I'm happy with everything .

Camel

22 de nov. de 2015

I bought my truck from tomball, and I'm so pleased with entire process. if you ever go there, ask for Greg. Great man with a positive attitude. Nothing you say will make him mad.

SuperDuty

13 de nov. de 2015

Vehicle shopping has always been an uncomfortable experience for me. However, the experience I had recently at Tomball Ford was an exception. At Tomball Ford, I felt like I was working with close personal friends instead of strangers. The staff members (Sales, Finance, Service) I dealt with genuinely focused on providing me a vehicle suited to my needs.This was the first vehicle purchasing experience that I truly enjoyed!

debwebb817

7 de nov. de 2015

We had a great experience with Greg. He made buying our new truck a pleasurable experience and was able to get us the best deal possible and was easy to work with.

Tiffini1

27 de oct. de 2015

Car buying is always stressful but I have to say Chris Jones did an outstanding job! He was friendly and patient till I found the F150 I wanted.

happycamper

27 de oct. de 2015

My Ford C-Max was in and out in a very short time for service. Thanks to the friendly service representative for making it happen.

Lincoln 53

24 de oct. de 2015

Met with Jana Baker, after an unempressive first start with a sales person, and had the very best truck buying experience of my life. Jana was extremely knowledgeable about the Ford line of trucks as well as the inventory available at Tomball and the surrounding area. Because of Jana's career experience at Tomball Ford, she was able to ease us through the buying and finance portions of the deal as well as arrange installation of additional accessories. I strongly recommend any truck buyer to seek out Jana for a good deal and pleasant buying experience.

SaleenSC

21 de oct. de 2015

I had a great experience at Tom Ball Ford bought a 2015 F-150 from salesman Tim Fowler, got a great deal every promise he made was kept truck was ready to be pick when promise . Took it back to have a few minor things serviced on the truck service rep Russell Herrington took care of the problem in a timely manner was in and out in a reasonable amount of time job well done. Everybody at the dealership was very respectful and helpful.

zerocool

5 de oct. de 2015

RECENTLY I CALLED ABOUT MY CAR ON 10-05-2015 & I TALKED WITH SOME RUDE MAN IN THE SERVICE DEPT DIDN'T GET HIS NAME,BUT I CALLED IN AROUND 745AM.I TOLD HIM THAT I HAD A FULL WARRANT ON MY CAR & I NEEDED TO COME IN TO AIR UP MY TIRES & ASK HIM WHERE I NEEDED TO COME IN,THE MAN WOULD NOT HELP!!!!! TOMBALL FORD SUCKS!!!!!! I WOULD NEVER RECOMMEND THIS DEALERSHIP TO MY DOG,LET ALONE A PERSON! THEY R NOT PROFESSIONAL CARING PEOPLE at ALL! THEY R ONLY LOOKING OUT 4 THEM SELVES & NOT THE CUSTOMER,I WOULD RECOMMEND RYANFORD IN SEALY,TX GREAT DEARLERSHIP!!! &TOTALY OPPOSITE FROM TOMBALL FORD!HOWEVER I WENT TO DISCOUNT TIRES THIS MORNING 4 THERE HELP WITH MY TIRE PRESSURE,& GOT GREAT RESULTS LEE THE MANAGER WAS REALLY NICE,& HELPED ME AIR UP MY TIRE &HE NEVER ONCE ASK ME ANYTHING ABOUT MY WARRANT & THE LITTLE LIGHT WENT OFF AFTER THE PUT AIR IN MY TIRE,THIS IS THE LAST TIME I'M DEALING WITH TOMBALL FORD!!!!!!!

Danm1

5 de oct. de 2015

Glenn Mcferon is the most professional service consultant I have ever had the pleasure to work with. He is honest and sincere and only recommends services that are truly needed. Glenn has a customer for the life of our expedition.

Eric Guess

3 de oct. de 2015

I had a great positive experience at the Tomball Ford dealership in Tomball TX. Salesman Andres Muniz very professional handled the details and made things happen easily purchasing my new truck. Also friendly Romon ,George,Carlos and Jimmy I thank you all so much, good people representing a very well run dealership.

dis-satisfied customer

31 de ago. de 2015

Mid August, 2015, A salesman, James, quoted a price for a 2015 F150, I told him the first thing I walked in was that I just want a straight talk price. By the time I went through financing, the added on charges were annoying. I simply told them that they are just wasting my time, and I left.I could not believe they are still doing such practice in this day and age.

Amanda

28 de ago. de 2015

Wendy Leazer is always so knowledgable and she has the best customer service! Thank you!

Bjp123

28 de ago. de 2015

Took my car into the quick lane for oil change and inspection. The service was prompt and very effecient! Was in and out in a timely manner!!Loved the service.

Wahidur Chowdhury

6 de ago. de 2015

Leased a Fusion at Tomball, traded in my old car. Michael Rodriguez made it a smooth transition and always helpful on call. Thanks for the service Mike

a_mac513

31 de jul. de 2015

Great experience. We got an amazing deal with putting 0 down on a barely used 2015 Escape. It was a little above our budget but a deal we couldn't pass up. They were very straight forward and not playing any games. They were patient and worked well with us. We were not easy customers. Thank you Chantel and Andres!!

Bruce in Magnolia

29 de jul. de 2015

We recently purchased our sixth Ford truck (350 Super Duty King Ranch) from Tomball Ford. Of the last three, our sales associate has been Jana Baker. Jana makes what is normally a trying and exhausting process into an efficient and enjoyable vehicle purchase experience. At one point, she even volunteered to personally bring the paperwork to my home in Magnolia...just one small example of the lengths that Jana will go to make you a satisfied, and soon to be repeat customer. They never try to take advantage of me on my trade ins and always give me a fair value for my old truck. I highly recommend Tomball Ford and Jana Baker for your car/truck buying experience.

zerocool

28 de jul. de 2015

TOMBALL FORD IS VERY UNCARING,NOT OUT 4 THE CUSTOMERS at ALL! BUT R ONLY INTO THEM SELVES,THEY R HATEFUL! MEAN SPIRITED! & OUT 2 GET THE CUSTOMERS 4 AS MUCH AS THEY CAN!!!INSTEAD OF TRYING 2HELP THE CUSTOMER,ONE OF THE SERVICES MAN RUSTY WAS DOWN RIGHT HORRIBLE TO ME WHEN I CAME IN 4 THERE HELP WITH MY CAR YESTERDAY ON 7-27-15 NEVER SMILED OR HAD ANYTHING NICE 2SAY I TOLD RUSTY THAT MY CAR WAS ONLY 3MOS OLD & IF HE WOULD PLEASE CHECK MY WARRANTY IT WOULD SHOW HIM THAT THE TIRES WERE UNDER THAT WARRANTY,HE WAS NOT HELPFUL at ALL & VERY SNOTTY! TELLING ME THAT I WAS WRONG & THEY COULDN'T HELP ME & THAT THE TIRE WOULD COST ME $200.00 OR MORE,WELL I WENT BACK 2 THE DEALERSHIP IN SEALY ,TEXAS THAT IS WHERE I PURCHASED MY NEW CAR ON 3-7-15 AND BRAD THE SERVICE REP TOOK CARE OF ME HE WAS A GEM &WONDEFUL!& TOLD ME THAT THE TIRE WAS UNDER WARRANTY & PUT A NEW ONE ON MY CAR & I DIDN'THAVE 2 PAY ANYTHING! IWILL NEVER GO BACK OR HAVE ANYTHING 2DO WITH TOMBALL FORD AGAIN!HOWEVER, THERE IS ONE MAN IN THE SERVICES DEPT HIS NAME IS GEORGE A REAL SWEETHEART,I WANTED 2 SAY 2 YOU,( UR at THE WRONG DEARLER SHIP GO TO RYAN-FORD,THEY R THE BEST DEALERSHIP IN THE WHOLE WORLD!!! & THEY LOVE THERE CUSTOMERS! & IT SHOWS COME ON BY SEE 4 UR SELF!!!!

Fordgirl01

26 de jul. de 2015

We are very happy with our purchase and the service and helped we received at Tomball Ford. Our salesman Andres Muniz was very helpful and competent. After walking out disappointed from other dealerships, he gave us exactly what we were looking for. Good $ for our trade-in, good price for our F150. Thanks Andres. We will be sending our friends to you definitely.

debarajas

14 de jul. de 2015

I had a great experience with Tomball Ford. I was a first time buyer and Carl Brown helped my family and I get the right car for the right price. He just helped so much!

Scott

29 de jun. de 2015

I just bought a 2015 F-150 King Ranch from Tomball Ford. This is the first time that I've ever bought a vehicle from the same dealer but the first experience was not typical. I didn't have to waste time going back and forth on price. They provided me a good price and offered a great offer on my trade. The people that work at Tomball Ford are courteous, professional and knowledgeable about the products. I would highly recommend this dealer to anyone in the market for Ford.

Dave Merlen

29 de jun. de 2015

Russell Herrington, Jim Baker are great service reps and if you need to buy a vehicle Jana Baker is very accommodating and knowledgeable with sales! There is a dealer closer to my home but I'd rather travel further for the better service experience!

Readernow

27 de jun. de 2015

I have 3 fords and use the service dept for all my maintenance. Excellent service with competitive pricing. Try them.....you won't be sorry. Just remember to ask for Glenn.

CP1969

24 de jun. de 2015

Tomball Ford was a great expereince. I love new cars and trucks, but it's usually a hassel and not very fun trying to get the deal completed. Not so this time at Tomball Ford, I purchased a new F150 and had a great experinece. Thanks to Frank Mathis and his sales team.

Fordguy

23 de jun. de 2015

Jim Baker has been most helpful in my requests for service. We discus things and he explains everything very well. I will certainly return to Tomball Ford for any future needs.

goodgirl123

17 de jun. de 2015

Our salesman was Andres Muniz, and he was awesome! Impeccable service and very personable! He made the experience very painless and completely met our expectations.

David Whitley

16 de jun. de 2015

I purchased a new truck took it to another company that damaged my 4x4 system. I took it back to the dealer to get them to repair it. At first I was thinking it was messed up prior to having level kit put in so when Glenn Mcferon said to me that is was caused by my level kit I got mad and told him no way but then after talking to a buddy of mine he and I realized it was after the level. Well Glenn Mcferon was professional and I did apologize either way he handled the whole problem perfect great service.

Tom

16 de jun. de 2015

My buying experience at Tomball Ford was outstanding. Christian Jackson was the best sales person that I have ever been acquainted. This is my eighth Ford vehicle and I am more pleased than ever of the quality and performance of my new F150.

Agdriller

10 de jun. de 2015

Dave Kelly was a great help and a pleasure to work with in the purchase of my 2015 F-250. His straight forward approach and no nonsense attitude was refreshing. No time was spent haggling over the little things. Dave just took care of them. Thanks Dave for a great experience.

Stargazer

8 de jun. de 2015

Thank you. Service was great. Always like coming there for my service. Everyone does a great job. Very friendly. Tomball ford. Quick service. Very helpful.

T L V.

2 de jun. de 2015

my son J need a new car so I looked on the website of Tomball Ford and I found a Ford Fusion and we went down there check it out and we end up buying the car for him and he is so happy that he has a Ford Fusion.

jenn2002

1 de jun. de 2015

They were high on their price, but wouldn't let us leave unless we took the new truck home. It was late so I agreed to it, but took it right back the next morning and wanted my truck back... they look surprised to see me. I've heard horror stories about their service department... stay away! I would give them no stars if it would allow me to....

Ddp563

25 de may. de 2015

I went in just to look and see what we might buy in the near future. Kevin Carriere came out and help me with no pressure to buy right then. I came back two weeks later and Cavin help us get a great deal in a very timely manner. To ball Ford has turned a big corner and is again a great place to go and buy a new car. Their service department has really changed and is more than willing to help. They want you t here and you are not just money walking through the door. Please keep up the good work!

Tom0311

22 de may. de 2015

Bought a new F150, wanted to add remote start. Dealt with Marissa Gustafson, who is very knowledgeable and professional. She made us an appointment and ordered the necessary parts. Everything went very smoothly. Our vehicle was even finished before the time given. We checked our vehicle in with Jim Baker who kept us informed. Excellent service, great dealership.

Beachman64

15 de may. de 2015

I have used Tomball Ford for service on my Lincoln Mark LT and my wife's Lincoln MKX for over 5 years. I always ask for Jim Baker to handle our vehicles because I completely trust him to take care of any problems that might arise.

Fordsuxbigtime

12 de may. de 2015

It took 3weeks for us to get the vehicle ... FromDay 1 shopping to Day 21 picking up the van. Finance Manager Tim Fowler is the most inept person. Lies, lies and more lies. We are still dealing with hi I. Trying to get our initial hold deposit back from them. They try to BUY your good review with free tanks of gas. Not worth the money. I'd rather share the truth about how bad this dealership is. Our salesman Dave Kelly was great ... But that's about all.

CTH

5 de may. de 2015

Misti Simonton took care of me right from the start. She wrote up the maintenance order, asked questions as to the history of my truck performance and followed through with the progress of the work. I am very satisfied with all aspects of my recent visit.

ckusy

23 de abr. de 2015

Chris and Chantel were great to work with and were very helpful. Great dealership to deal with. They helped through the entire process. Thank you again.

Al

22 de abr. de 2015

We custom ordered a 2015 Ford Expedition EL and had a great experience with everyone at the dealership. Kory Haley was the direct salesman, and he was knowledgeable about the options and helped us decide on the details of the order. He kept us informed about the order status. We also bought an afterarket DVD player mounted on the roof, as well as Weathertech floormats, and were happy with that process also.

David Rhodes

21 de abr. de 2015

Purchased 2 Fords (2013 Fusion and F150, both ecoboosts) from this dealer and my experience has been excellent, both in sales and service. Jim Baker has been excellent in service dept and also his wife Jana in Sales. Definitely recommend both of these folks to my friends.

Jan

12 de abr. de 2015

I bought a 2015 Ford Fusion from Tombalm Ford and I have to say I received only the best customer service from the moment I walked in. Kory Haley took care of me and did everything he could to get me a great deal on it, and he delivered! Thanks Tomball Ford for an awesome experience! I will definitely be buying my next car there!

Melanie

6 de abr. de 2015

I left Tomball Ford with a car right off the showroom floor. The incentives were excellent and helped make this dream car affordable for me.

Katrina Pena

30 de mar. de 2015

Always a great experience when I attend this facility. Whether I'm buying or getting my car serviced.

2015 Mustang GT Competition Orange

27 de mar. de 2015

My experience with the sales person (Stacie Beaujeaux) was excellent. Very easy to work with and made sure I had a good experience. Thanks Stacie!

Truman Stone

24 de mar. de 2015

I had rim locks installed on both F-150 pick-up's I purchased. It was done timely and efficiently. One truck had to have some additional prep work which was also done timely. Thank you very much Ms. Marissa Gustafson,

Brandon Tripicchio

21 de mar. de 2015

Jim baker has been my service writer every visit. Couldn't ask for better service

LaVonne Atkinson

19 de mar. de 2015

My overall view of Tomball Ford is that they are #1 in what a car dealership should be. I was met by Jorge Lopez and greeted with a smile and a warm handshake. He talked to me about what I wanted in a vehicle and what my expectations were and even got to know me on a personal level. He is very reassuring in talking you through the steps you go through while going through the process of sitting in the vehicle , picking out what you want from a nice variety of vehicles in stock. The process of buying the car was just a matter of negotiating a couple of times to get the vehicle to the price I could afford. I found the dealership to be clean and neat, floors spotless and windows clean. When my vehicle was brought to me it was in top notch shape. Jorge sat with me and showed a lot of the features and explained they would be having a class to help know your vehicle better with technicians, parts people, electricians, repairmen and just a whole crew of people there to answer your questions and explain just what to do. Of course I attended the class and was so impressed with the people that showed up and they were so helpful and they even fed us. I would definitely buy from them again.

Jkarn

19 de mar. de 2015

Great buying experience and very pleased with overall purchase of vehicle and friendly staff. Christian Jackson is a great salesman and is very helpful. I am very happy with my 2014 FX2 and will definitely purchase my next vehicle from here.

PRLeone

17 de mar. de 2015

I recently purchased a pre-owned vehicle from Tomball Ford and have had my other vehicle serviced there for several years. Will definitely return for service as well as future purchases.

KKBlacklock

3 de mar. de 2015

I have used Tomball Ford for years servicing my vehicles. Jim Baker is the absolutely best Service adviser. Although I loved my 2012 Ford Edge Spirt, we decided to trade up to the 2015 Ford Explorer Sport. Jana Baker made the process smooth and not painful at all! Very knowledgeable and friendly group of people all the way!

Hugh Wynn

2 de mar. de 2015

Frank Mathis was most informative and very helpful in the process of my buying a truck from Tomball Ford. I appreciate very much his service in that regard.

CCullever

2 de mar. de 2015

Thank you Sam Boutwell for getting my F-150 serviced.I appreciated the service I received at Tomball Ford

Harley Dowd

24 de feb. de 2015

Kory Haley at Tomball Ford was one of the best salesman I have ever got to really deal with he cares that everything is what your wanting and goes good for you from when you buy the car an further down the road it seems to me he remembers almost all his customers great over all good dealership

Dennis A.

20 de feb. de 2015

From the online website customer service I received from Chantelly to the face to face customer service I got from Jeannie I give this dealership a 10 all the way. Jeannie took the time to answer all my concerns with the vehicle I purchased and even after the sale they still offered to answer and help with anything I needed. That takes the customer service part to a whole different level because is not only about the sale it's about the customer. Thank you so much for everything!!!

jeffreytaylor19

7 de feb. de 2015

Nice place wonderful salesman (Mike), easy financing department Wonderfull selection great car buying experience. Defiantly will go back. Really awesome car buying experience. Will defiantly go back when i need a new ford.

Ken McCorkle

6 de feb. de 2015

Glen McFeron was great and got me taken care of in a timely manner as I have come to expect from Tomball Ford. They have always been there for me and got me back on the road when it meant the most. Whether leaving out of town or just getting an oil Change I'm really glad I bought and service my Ford here locally at Tomball Ford. Thank you all for all the hard work. I give 5 stars all the way around.

Kevin Knight

5 de feb. de 2015

This was the best purchase EVER!! All of my purchases have been with FORD. My excellent buying experience started with Chantelly Bartges who was not pushy and made me feel comfortable from the start!!! Everyone starting with Chantelly to my salesman, then finance guy was extremely friendly and professional. Because of them and their hard work, I remain "A FORD MAN". wE will BE MAKING AN ADDITIONAL PURCHASE in the very near future.

Patrick Broderick

4 de feb. de 2015

I recently had some repair work carried out in my 2012 Ford Focus at Tomball Ford. My Service Agent was Samuel Boutwell who took great care of me during this time. Samuel and indeed Tomball Ford as a Dealer are a an organization who take responsibility for the services they provide and deliver it in a friendly, customer focused environment. I have no problem recommending Samuel and Tomball Ford for any repair and servicing requirement you may have. Thanks Samuel and the Tomball Ford Team.

edgar

30 de ene. de 2015

Thanks Chantelly without your prompt help and happy go lucky attitude I don't think I would be driving my new hot Pontiac g8 as you called it :) Anyone needs a used car ask for this chick. Real easy to deal with and made my time worth it

Victor

15 de ene. de 2015

Every time I visit this dealership it is always a great experience!!

James 9451

13 de ene. de 2015

Glenn Mcferon was great.I was in a bind and had to leave town and my car needed repaired. Glenn handled everything, he keep me updated by phone and when I was back in town the car was ready as promised. Great over all experience. Thanks Glenn I'll be looking for you next time the care needs service.

Mark W

6 de ene. de 2015

Greg Hall, great sales person who is a professional

billy

5 de ene. de 2015

Jim Baker was an outstanding service representative, He was efficient, friendly and went out of his way to get my wife in and out.Billy Friend

JGS1977

30 de dic. de 2014

Marissa Gustafson helped me out when I had to take my 2014 Ford Fusion in for a recall. Both Marissa and Sam Boutwell were great!

mstrdrgn

22 de dic. de 2014

I recently took my Focus ST in for it's regular oil change. As always, no problems at all. They always take care of me at the Quicklane at Tomball Ford. Russell Herrington was my service person and he always treats me right.

chaude

16 de dic. de 2014

Thanks Jana Baker! You were awesome! She answered all my questions and I got exactly what I wanted! I LOVE MY NEW CAR!!! She even helped me set up my phone, showed me all the great features and had great customer service overall. Great experience from test driving to driving off the lot!

Robert M

15 de dic. de 2014

I recently bought my 2013 F-350 from tomball ford, I looked online for weeks and talked with a young lady named chantelly bartges she was very patient with me I had been over seas for work and she had my whole deal done and the truck cleaned up and ready to go by the time I was there, I was in an out in less than a hour.. Anyone looking for a used vehicle should ask for her.

Chandler Harris

13 de dic. de 2014

Thanks Chantel for all your help with my new super duty. You were the most polite sales lady I've ever dealt with keep smiling.

JGS1977

9 de dic. de 2014

Anyone in the market for a new Ford should head to Tomball Ford and ask for Eric Galyean. This dealership knows how to treat its customers right and Eric is attentive and knowledgeable.

Andrew and Maria

30 de nov. de 2014

Kyle Franklin was very helpful during our purchase of a 2014 Ford Flex. He answered all questions and was willing to research any of our questions for which he did not have an immediate answer. He stayed involved during the entire process and we recommend him highly.

Michele Garbowski

29 de nov. de 2014

I went to just went to "look" at a mustang after totaling my car. That is where I met Dave Kelly. He was awesome. My dream was always to own a mustang. Dave made that happen and everything about the buying process was fun. I would recommend Dave!!!! and Tomball Ford!! Great people, great service!!

patrick.g.broderick

29 de nov. de 2014

Samuel Boutwell did an outstanding job for me during my recent two visits to Tomball Ford Service Department. Sam is an efficient, reliable, friendly and respectful employee. He always strives to make one feel welcome and special. He does a fine job in follow up via phone and can be relied on to do his best at all times. Thanks a million Sam, I appreciate your work ethic.

Cassie Christenberry

22 de sep. de 2014

Chantel Bartges and David helped me and my husband get into our 2008 limited edge, they were both very kind and easy to deal with, will be coming here and seeing them from now on!

hummel.2003

18 de sep. de 2014

Thank you to Russell Herrington for a job well done! Russell was a top notch serviceman, from my initial phone call to my final checkout!

bigh

17 de sep. de 2014

I recommend Tomball Ford and Tim Fowler who made the commercial buying experience easy. I searched quite a few dealers on the internet but it was Tomball Ford who had the vehicle and the deal I wanted.

Jessica

12 de sep. de 2014

I was in the market for a Ford escape but did not think I could purchase a brand new one. However, after going over my situation, Dave Kelley was able to get me driving away in a beautiful new car. Dave was extremely helpful and knowledgeable, as well as a nice guy..I'm very pleased with my car and the customer assistance I received. I highly recommend Dave Kelley to anyone looking for a car. He did not make it feel like the typical car buying experience, being hounded or harassed.... It was very pleasant and the finance guy was super nice too..all in all a great day for me!

batespaul

12 de sep. de 2014

Jim Baker was an outstanding service representative ! He was efficient, friendly and went out of his way to get me in and out so I didn't have to take the shuttle back and forth.So far, my experiences at Tomball Ford have been great from the buying experience last October to now dealing with the service department. It is going to be the department I deal with the most and so I am very relieved that I was not disappointed on Monday morning, September 8th. Jim Baker made the experience so easy and I think he is a great example of what excellent customer service is all about. Thank you very much Jim Baker !!!

Pete W Torres

10 de sep. de 2014

I would like to thank Korey Haley for his patience and his good knowledge about the Ford vehicles. We will certainly recommend him to our friends. We are very pleased with the ford 150 we purchased. My wife & I will rate korey Haley and our experience with Tomball Ford a 5 star rating across the board. Thank you very much.

Stacey Morton

11 de ago. de 2014

Went in to get my car checked in service, while waiting around went online to check inventory was curious and walked the used car lot, I was greeted by a lovely young lady she asked if I needed any help I told her I was just looking, she was not pushy one bit and said ok no problem and walked inside. I then get a phone call from tomball ford and it was the lady I met on the lot by the name of chantel bartges, thought it was ironic and she laughed about it and said ok let me just help you!! We drove a few cars, and finally she had me convinced on a 2013 mustang!! I ended up buying it an lowering my payment. I truly enjoyed my purchase which has me liking my new car more and more! Thanks tomball ford.

Chandler Harris

11 de ago. de 2014

I have been buying my trucks for years over the internet, it's the easiest, less time, and stress free way to go buying a vehicle. Chantel Bartges helped me 3 years ago on my 2011 f-150 and I contacted her again she was so eager and happy to help me out again! I trust this dealership and trust chantel, they always are fair and honest. Thanks Tomball ford

Galveston Tam

8 de ago. de 2014

I drove all the way to Tomball from Galveston to take advantage of the large inventory of F150s available at Tomball Ford - it was worth the drive. I received excellent customer service from Trey Bodwin, James Teasdale, Brett Guerin and Marissa Gustafson -- they all worked very well together to make my truck-buying experience a pleasure from start to finish. They listened and responded appropriately and quickly to requests and concerns and I am very pleased with my purchase.

Charlie M.

8 de ago. de 2014

My experience at the body shop was excellent. Glenn Stumpner and Wendy were courteous, always answered my questions and very professional at all times. It took a little longer than it should have to my truck back but that was waiting on parts, not the fault of Tomball Ford.

J Dunn

7 de ago. de 2014

Walter Herrera got our car in promptly and kept us up to date on the progress. Outstanding customer service.

JOSEPH SPRAGUE

6 de ago. de 2014

I bought my 5th used truck from tomball ford, I also buy my vehicles online since I do not have a lot of time to haggle back and forth, this is my 3rd vehicle I purchased with the help of chantel bartges. She is very fun to deal with and helps ease the stress when it comes to buying a vehicle. She always has the truck parked up and ready to go! Thanks again Chantelly! JOE SPRAGUE

Terry Hill

6 de ago. de 2014

My wife and I spent hours researching online for a new focus for our daughter, we were comparing it to a Kia. I was in contact with Chantel via the internet and she was very responsive and friendly over the phone. She also helped me compare the 2 vehicles, and what would be a smarter financial purchase in the future, and the safety amenities the focus has. She helped us tremendously, I still tho like all customers wanted to go to a few other dealerships, my wife and I drove around all Saturday. We finally called Chantel and asked her to beat a price, she gratefully did and had the red focus parked up for us, we were in and out within 2 hours. I will tell everyone about tomball ford, and the service chantel gave us. Terry & Julie Hill.

DT "LaTech"

6 de ago. de 2014

I recently took my Ford F150 to Tomball Ford for an oil change and to get my gas tank fixed. I was helped by Wendy Gebhart and she did an excellent job of keeping me informed and making sure all of the things that I wanted done were completed in a timely manner. She also informed me of some maintenance issues that we need to start looking at. Overall I was very pleased, as I always am after every visit to the service department. Continue the quality work!

stephen atcolony creek

1 de ago. de 2014

radio annou 40% off aLL TRUCKS BUT WHEN I GOT there it was only on the STX. I will never go back even if they offered a great deal on anything. I asked to speak to the general manager and was told he was to busy to speak to me.

11sclark

31 de jul. de 2014

I hope follow up vist is a good as the intial visit. After six months we hpoe to lower the finance rate to a lower percentage. Need to follow up with the employees on a couple cleaning item on the truck. I noted with Mundo the the engine compartment was dirty and needed to be steam clean. Maybe he can contact me and shedule this to be done. Not the sales people issue, just something you expect on a new vehicle. Other tan that all is good.Thanks

Don Dickerson

14 de jul. de 2014

I had a problem with my Ford Focus ST, I took it to Tomball Ford. Russell Herrington was my service person. He arranged a rental for me, kept me advised during the work, and handled the entire affair very professionally.

James

12 de jul. de 2014

Walter Herrea was friendly and helpful as the customer service rep that helped.

Glenn legare

7 de jul. de 2014

She is an amazing salesperson I buy all my vehicles from her and send her information to my friends and family they purchase also from her. Always finds what I need in the vehicle

John Harris

2 de jul. de 2014

I was searching everywhere online for hours, till I came upon a chat box on autotrader of this beautiful young lady asking how can I help. I clicked on it and Chantelly Bartges started typing away. I wanted a super duty, but was juggling between a new one or a used one. She knew all of her inventory and all the options on them. I finally went with a used one, and could not be more happy! I will be coming back and seeing her, and telling my family about Tomball Ford

The Adams's

25 de jun. de 2014

My wife and I really appriciated the experience and customer service provided to us from Jorge Lopez from Tomball Ford. It really made the car purchase experience a great thing....Thank you Jorge!

Gail Gates

22 de jun. de 2014

I highly recommend Andrea Swanson at Tomball Ford. My husband and I purchased a 2014 Expedition from Andrea and I couldnt be more pleased with the experience. Andrea is very personable and extremely easy to work with. I did not feel the pressure at Tomball Ford that I felt at other dealerships. Andrea certainly made this car buying experience the best I have ever had. Brandon Heater in Finance was also extremely pleasant to work with. Definitely not the high pressure experience I have had in the past. I will most definitely be a return customer when it comes time to purchase another vehicle and will recommend Tomball Ford, Andrea and Brandon to anyone purchasing a vehicle. Gail Gates

stacycallihan

22 de jun. de 2014

Chantelly Bartges, the Internet Cordinator at Tomball Ford, was extremely informative and cooperative in sending me quotes and details for the type of car I wanted. When I arrived at this dealership, I still wasn't sure whether I wanted a Ford or a Chev SUV. Our salesman was Carlos Duca and I can't say enough to explain how polite, patient, pleasant, personable, informative, level tempered (not overly pushy just to sell) and very knowledgeable on all functions of the cars he was. His detailed showmanship of the Ford Expedition convinced me that this was a better deal than ANY Chev or GMC SUV!

c00w35

22 de jun. de 2014

Jana and the finance group helped us in every way. Jana was patient and helped us find the perfect truck that we wanted. She was not in any hurry to move onto another customer but stayed with us until everything was final. We want to give KUDO's to her!!!And the finance group...all I can say is WOW...what a team they are. I just want to add about the service department, we have always taken all our vehicles to them for service and they have always given us the best service and respect. Thanks to all of you... what a team you are!!!Lamont and Phyllis Ruyle

Gregg Burks

20 de jun. de 2014

Greg Hall made it extremely easy to make a purchase. The whole approach he took in helping me out was greatly appreciated, as well as the finance department who was also great. Thank you,

JPO001

3 de jun. de 2014

I had been in email discussions with Chantel for quite some time for myself and others looking to buy a new Ford and in reviewing vehicles, options, etc. She was always courteous and very responsive when I would ask for assistance. Once we arrived at the dealership, was assisted by Dave. Dave was very professional and helpful and went the extra mile to ensure we were completely satisfied. The new vehicle was for my daughter and Dave was very thorough and detailed in going over the vehicle features to make sure my daughter understood every option and feature of the vehicle. Next up was Dave's Manager, Tim. Tim also went the extra mile in helping us get the vehicle we wanted at the best price point possible. Overall, very satisfied with the buying experience at Tomball Ford - thanks again Chantel, Dave, and Tim!!

Gary Loh

23 de may. de 2014

I highly recommend you purchase your next vehicle from Carlos Duca at Tomball Ford. I purchased a pre-owned Ford F150 Crew Cab Truck for my son who will be a senior in high school and we both couldn't be more pleased with the outcome. Carlos has an easy going demeanor, exhibited the utmost in professionalism and ensured my son and I received the best pricing possible. Carlos Duca exceeded our expectations and solidified our loyalty by arranging, at no additional cost to us, to have a modification made by a previous owner replaced back to original condition at our request. Your trip to Tomball Ford to visit Carlos Duca will be worth it! Sincerely, Gary Loh

Joe Bradley

30 de abr. de 2014

Chantelly gave me the best deal on my brandnew platinum super duty, ive purchased many trucks throughout the years, and this was by far the best experience I had.. She is upfront, fair, and made my sell fun!!

Jeff B

30 de abr. de 2014

We called about a certified Focus, Carlos Duca answered the phone he was very knowledgeable and answered all my question. When we arrived to the dealer he had the Focus pulled up and ready for us just as he promised. He explained all the features the car had and answered all questions. I have purchased many vehicles in my life, but by far this was the easiest purchase I have ever made. He was pleasant to work with. If your looking to buy, I would recommend you ask for Carlos Duca.

Matt Oliver

29 de abr. de 2014

I bought my used Dodge Challenger today from Chantel Bartges & Carlos Duca, they were the BEST!! Chantel and Carlos made my car purchase FAST, FUN, and EASY!!!!!!

coachmajor

21 de abr. de 2014

I bought an F-250 from these guys last year and left a great review. I was thinking about trading in my F-250 for an F-150 for convenience-based reasons that are not relevant here. I called Greg Hall, the salesperson I worked with last year. He told me that he needed some things from me, and I took care of it promptly--within minutes I had gotten him the payoff on my existing truck and had completed a credit application online. My credit qualified me for the best possible rates.I OFFERED TO COME IN if I needed to. Greg instructed me that I could contact him via text, and I contacted him multiple times, seeking an update and asking if I should just come in. I called and left multiple messages. Hours pass . . . nothing. Radio silence. This took place on a day off of mine, which I do not get too often.Finally, about an hour before closing, I called and asked the receptionist for a manager so that I could just kill the deal, and a miracle occurred: Greg picked up the phone. Greg's response to my frustration was something like "Well, I'm gonna take care of the people sitting in front of me first." Keep in mind that I had offered to come in multiple times. I never got an apology from Greg or the others--just that Greg had sold four cars that day and basically had no time for loyal customers who refer customers to Tomball Ford and who are returning to buy another expensive truck.Tomball Ford impressed me last year by owning up to a mistake and fixing it, but their behavior on this occasion made me realize that they are no better than the rest of the pack. I will just shop around for the best deal available and only buy from Tomball Ford if the best deal is available there . . . . but I'll use another salesperson.I should also add that like the other dealers, Tomball Ford advertises their vehicles with all of the rebates applied--even those that only apply to buyers using Ford Motor Credit. However, UNlike Planet Ford and other dealers, Tomball Ford does not make it reasonably clear that these prices reflect rebates that might not be accessible to folks using their own financing. This is VERY SHADY.

TerrellS

28 de mar. de 2014

Christian is an amazing guy and does a great job with the sales process. He made the process so simple and it was very stress free. I would recommend him to anyone. Once he handed me off to finance, the process went downhill quickly. The first guy I dealt with in the finance office was obviously not very interested in my business. He was too busy texting and answering his cell phone. While it was Valentines Day and he made the comment that he had to keep the wife happy. I don't really care, my time is just as important. He was very pushy and tried to confuse me and wouldn't give me time to review documents before pulling it out from in front of me. I told him I was leaving and will come back later. So then they tried to keep me prisoner. I asked for my keys and was prepared to call the police if they didn't return my keys. The new car sales manager, Carlos Barreiro, came over and asked if I would spend a couple minutes with him. I agreed and he took over the finance process and I signed the sales contract (intent). They had to bring the car in from another dealership so I went back on the following Wednesday to pick up the car and requested I not deal with the first guy I had in finance. Tim Harless was a great guy in the finance area and he took care of business. Was very professional and personable, he let me review documents to make sure they matched the original agreement. The only thing he did was forgot to have me sign the finance agreement so the following week I had to go back and sign the documents again and they offered a free tank of gas for coming back.The delay in paperwork caused a delay in payoff of my trade-in. I went ahead and paid another payment on my car just to make sure it wasn't marked as late because it was due on the 24th of February. When the dealership finally got around to paying off my loan, they called and got a current payoff and ended up paying off less than the sales contract agreed upon. I had my refund from Ally by the 10th of March and it was for $7.37. I called Ally and questioned why I didn't get more and they noted the payoff they received from the dealership was less than the agreed upon amount. I called and the switchboard operator put me to the voicemail of Tim Harless. Another note here, their customer service is severely lacking. They should ASK if you want voicemail not just send you to voicemail. I never heard back from Tim. I called my Christian, my salesman, and he got with the director of finance and informed me that once they got the title they would issue a refund. I question in my mind whether if I would have said anything if they would have refunded it or kept it. So on the week of the 17th of March, I received my promissory note with the stamp of paid from Ally and today is March 28th and I'm still waiting on a refund from Tomball Ford. I called today to talk to their customer relations manager, Ginger Husch, and she could care less and was not interested in talking to me at all. She passed me off to Christian, the salesman. I really hate that NO ONE at this dealership will take responsibility and show some customer service besides the salesman. All they care about is getting me off the phone and out of their ear! I received my refund check today, 3/29/14, from the dealership for $3.25. Im not really sure where that figure came from but I am owed $302.44, which is the difference between what they were supposed to pay according to our sales contract and the amount they actually paid. The amount of my loan is the same amount as quoted in the sales contract so nothing changed here except the amount Tomball Ford should have paid off. Now I am back to arguing with them.

BB Tran

7 de mar. de 2014

Fast and honest truck buying experience. Thomas in finance was very patient in explain stuff and my sales guy (Charles) did a great job!

Kryptoss

27 de feb. de 2014

Horrible experience! Went in to the dealer and had an alright sales man who came to a reasonable price on a car the looked and felt reliable. I wasn't looking for anything out of my price range something under 7k. When we came to a deal. Sales man brought me to a finance guy named Timothy fowler. Tim practically pull our chains for hours thinking we were going to get into this vehicle. I had a lot of money to put down and this guy Tim was on his phone talking to his wife in the middle of a deal! If that's not bad business, than I don't know what is... Nearly 4 hours later he finally got us to the credit applications. Now it was the waiting game. He left us in his office for 45mins to an hour. His phone was ring 5 times. When he finally returned he was confronted by an employee who looked like he was a mechanic. The employee was yelling at tim for not answering his phone for an emergency. I was waiting patiently in Timothy's office with money in hand. After another 45 mins after arguing and aplogizing to his employes. He returns to his office extremely irritated and told me to leave and basically saying that he's not helping me and refusing my business and hard worked money. I was a little shocked to see a business refusing business. Worst experience of my life.

rfemia63

18 de feb. de 2014

Todd helped me through the whole process and really went to bat for me on my trade-in. He walked me through the new features of my 2014 Fusion and how to use them and set them up. Since my purchase, I have had a couple of questions that have been answered quickly and friendly by Todd and others there at Tomball Ford when Todd was away.Way to go Todd & Tomball Ford!!!

mojobama

15 de feb. de 2014

Todd was very good to work with on my new car purchase. I have no complaints about my experience. I would recommend Todd to anyone who wants to purchase a new car.

RLeeMagnolia

15 de feb. de 2014

My experience with Todd Dorn was great. If you go in there make sure you ask for Todd. I am sure there are other good salespeople, but I was on my way out to the Honda dealer when Todd jumped in and saved the deal. The rest of the experience was OK, (finance people are always arrogant and annoying) but I will never understand why it takes 6 hours to buy a car even if you pay cash.Ask for Todd and just grin and bear the rest!

Jakebo09

15 de feb. de 2014

I have now purchased 5 vehicles from Tomball Ford over a 10 year span. All but one of those vehicles were sold to us by Todd Dorn. He is our "go to" salesperson for many reasons! Todd is patient with all our questions, able to work hard to bring us the best deal and follows through on all that is promised. He has all the qualities needed to continue to retain a customer like us! Way to go Todd!! You are our Ford Family!

Frank Marshall

14 de feb. de 2014

I put in an internet request at tomball ford for a used Taurus and Chantel Bartges immediately contacted me back. She actually texted me first thing which appreciated !! She then sent me pics of the car inside an out and said she would park it for me in a VIP spot I came in the car was already detailed If it wasn't for her I would have gone to Joe Myers since they're closer to me. Plus having a beautiful girl help you out is a plus keep this saleswoman She really goes the extra mile. Then i went to fill my tank up and there was a thank you card with a $2.00 bill.

trizzle24

10 de feb. de 2014

DONT GO TO QUICK LANE!!!!!!!THEY ARE HORRIBLE!!!!!!! The only person that is consistently great is Donna and she works in the service department she is great she will do her best to make sure you are happy with your device everyone else are full of crap they...I REPEAT DONT GO TO QUICK LANE!!!!!! I saw a guy wreck a customer's car into pole and he walked over to me and asked if I saw it smh

mlforeman

2 de feb. de 2014

OUR EXPERIENCE WITH TOMBALL FORD HAS NOT BEEN A PLEASANT ONE. THE UPFRONT SALES PEOPLE WERE FRIENDLY. OUR PROBLEM WITH TOMBALL FORD IS THAT WE BELIEVE THEY ARE DECEITFUL AND DISHONEST. WE CAME IN TO PURCHASE A TRUCK FOR A GIVEN PRICE. I BELIEVE THAT WHEN YOU SALE A VEHICLE TO SOMEONE, ANYTHING THAT IS ADDED ON EXTRA SHOULD BE REVEALED TO A CUSTOMER UPFRONT. THE MAIN PROBLEM SEEMS TO BE FROM THE FINANCE DEPARTMENT. AFTER OUR EXPERIENCE WE LOOKED AT THE COMPLAINTS FROM THE BBB AND THE REVIEWS FROM TOMBALL FORD ON THE INTERNET, AND FOUND THEY WERE CONSISTENT WITH OUR SITUATION. A PRICE WAS AGREED UPON AT THE FRONT AND THEN WE WENT TO FINALIZE THE SALE. OUR FIRST PROBLEM BEGAN WHEN THOMAS KEPT ON ASKING US ABOUT THE EXTENDED WARRANTY. WE TOLD HIM NO TWICE. EACH TIME HE LOWERED THE PRICE. THEN HE ASKED US IF WE WOULD ACCEPT THE WARRANTY FOR $650.00. WE FINALLY SAID OK. THIS TOOK OVER $1000.00 OFF THE PRICE. HE CLAIMED HE WAS MAKING ADJUSTMENTS IN OTHER AREAS OF THE CONTRACT TO OFFSET THE PRICE OF THE WARRANTY. THIS SHOULD HAVE BEEN A RED FLAG RIGHT THEN TO US BUT IT WAS LATE AT NIGHT AND WE WANTED TO GET THE DEAL DONE. OUR CHIEF COMPLAINT IS THAT AFTER LOOKING OVER THE FINAL NUMBERS HE DID NOT TAKE THE $1000.00. HE SAID HE TOLD US ABOUT AN UNDERCOATED SEALANT FOR $499.00 AND A FABRIC PROTECTANT FOR $499.00 AFTER I CONFRONTED HIM WITH IT. HE SAID THEY AUTOMATICALLY ADD THIS TO ALL OF THEIR VEHICLES. I TOLD HIM IF YOU DO, THEN THE CUSTOMER SHOULD KNOW UPFRONT. IT SHOULD BE SEEN ON THE VEHICLE, ON THE UPFRONT SALE LIKE THE BEDLINER WAS, OR AT SOME POINT OF THE SALE. THIS DID NOT HAPPEN. WE WERE TOLD THAT AUDIO AND VIDEO TAKES PLACE ON ALL OF THEIR SALES. SO FAR TO DATE THEY HAVE REFUSED TO SHOW US WHERE THOMAS PLAINLY SHOWED THIS TO US. WE ALSO TALKED TO BRANDON AND KENT ABOUT THIS AND HAVE GOTTEN NOTHIG BUT A RUNAROUND. THE LADY IN CUSTOMER RELATIONS WOULD NOT RETURN MY CALL.

jeansocl

28 de ene. de 2014

well every time I brought my truck in I ended up paying for repairs I didn't need multiple times and of course those particular parts was not covered by extended warranty but would never fix the actual problem

tjoncale

20 de dic. de 2013

My wife and I went in to lease a Fusion. We also explored the possibility of trading in an Infiniti. Every person that we talked to tried to play fuzzy math with us. Just moving numbers around thinking we were dumb. I'm not talking hundreds, but thousands. No one could explain where those thousands of dollars were going. All we got was...........the finance guy can answer that, it's too complicated. The "finance guy" was just another liar. I had to ask for my keys THREE times before they handed them over. We weren't trying to steal a car, we were willing to take $1K less than book value for our trade-in. These guys are not honest, we were there three hours and everyone we talked to looked us in the eye and lied to us. Buying a vehicle shouldn't be that unpleasant. They're going to make their money, why do they insist in stealing from hard-working honest people? Stay away from these thieves!

igotthathawk

10 de nov. de 2013

I was helping my brother and his wife look for a car so we came here today by recommendation from a salesman at another dealer. He recommended that we speak to a lady named Jenna (might be misspelled). We told her our price range, she was indeed friendly but probably because she was trying to get us above our price range which she did. To make a long story short I rated them OK for customer service and good from friendliness because of Jenna. But I also rated the Quality of work bad because of her. Reason being is that she knew our price range and had no interest staying near that price range. Now to the Ugly. We were there early in the afternoon but had to leave to come back. We made it back some time near 7pm to negotiate price. We were told the car was somewhere near $15K earlier in the afternoon by Jenna with no definite price and she said that she would work on getting it down. I waited outside during the negotiation process and came in to look at the final numbers.They agreed on $14,427.00 at $349.00 per month with a $2000.00 down payment. I did some rough calculations and estimated he would be paying a little over 42 months on the car. When I saw the negotiation sheet it said 66 months. I believe the interest rated turned out to be 17.99%. My brother has no credit history so I expected something like that. But that still not the UGLY.I am looking at the numbers and still thinking it is a little off. So I pull up a mortgage calculator on my phone and the monthly payment should be lower than what we were given. So when we go to speak to the financial guy we bring up our concerns about the interest rate and then I asked what is the amount of the loan (because the numbers still looked funny) he says $16,000.00. WHAT! After that the guy tries to convince us to add a warranty and gap insurance which takes the price up to $400.00 per month.Eventually my brother tells him he wants to try to try to get approval from another bank at a lower interest rate so of course they bring in others to try to convince us. During that time I ran the numbers again because I am lost with this $16,000. I asked the next gentlemen who came in what the tax rate was and he said it is 6.25% for the state.So a car that has a base price of $14,427 at a tax rate of 6.25% totals $15,328.69 minus a down payment of $2000.00 equals $13,328.69. ($14,427 X 1.0625 (taxes) = $15,328.69; $15,328.69 - $2000.00 = $13,328.69) Car Max estimates that title and license would be less than $100.00. So what that means is that they were charging us for the original price of the car and they lied about reducing it to $14,427.00. When I tried to ask more details about this the first guy kept ignoring me and the second guy kept going on about him not getting a good interest rate because of no credit history. Then I kept asking the second guy and he said well the $16,000 must have included the warranty and gap insurance. I told him that that was not true because I spoke to the first guy about this price before he ever mentioned the warranty and gap insurance. Then the price went up after he added the warranty and gap insurance. It was for this reason I rated the overall experience and Price as very bad. The lied about dropping the price and tried to get us to buy it at original price without noticing.Total Rip Offs!!!BTW we were looking at a 2008 SUV I believe it was a mazda.

MelissaB

8 de nov. de 2013

Chantel is one awesome lady! You need to deal with her when you are buying your new Ford. She knows her buisness and is very pleasant to deal with. I will be buying my new Ram 3500 Longhorn from Chantel and Tomball Ford in the next 2 months.

mammarka

11 de oct. de 2013

Dealership employees lack The BASIC communication skills. The Department of Motor Vehicle employees have better customer skills .The Technicians in the shop could not diagnose their way out of a cardboard box.

Earl and Jessica

24 de sep. de 2013

I checked out many Ford dealerships in the area, and Tomball Ford had the best inventory and customer service. Ralph helped us out tremendously. He knew all the details about the vehicle, and he clearly explained everything; salespeople from other places just read straight off the window sticker, so I felt like I knew more about the car than they did. Unlike other dealerships, we quickly found the car we wanted, and Ralph was a genuine pleasure to deal with.

JoeSchurman

17 de jul. de 2013

Great experience at Tomball Ford! Started with friendly and timely responses and assistance from Chantel Bartges, who was extremely professional and sensitive to what I was looking for and how I wished to procure the vehicle. Sales process through purchase was seamless with management from Michael Milano, who was both meticulous and methodical, covering every detail and providing informative information which aided to my purchase. Cannot say enough about the Tomball Ford team as well as the management staff in Finance (Finance Director) and purchasing director. Also love the new truck :).

DonDildy

1 de jul. de 2013

I found a F-150 on the internet that I liked. I did my finance application on the site and within 10 minutes I received a call that i was approved and the truck was available. When I got to the dealership the folks were friendly and very helpful. I didn't have my heart set on buying a new truck but after the service I received I went ahead with the purchase. The whole process took a couple hours but I never felt pressured or rushed. The truck only had one key which they replaced with a new uncracked fob as well as giving me another spare. I will be going back here.

janisinman

28 de jun. de 2013

Michael was so good to us! She test drove the car and he was very informative, being attentive enough to know she would soon be making a long trip and let her know not to use the cruise control for the first 500 miles. In addition to taking the time to test drive, teach and listen, he also provided drinks, gum and a snack (for my 9 year old daughter), and even produced a bottle of headache medicine for me. We needed to purchase so she could have some time with the car before the trip, but she really didn't want black. Michael actually called several other dealers to find her a car. He genuinely wanted to help us out! And he did! He located the car at Lone Star Ford. He called ahead to have them double check that they actually had the car on the lot, got us a salesperson, and gave them our information, as well as gave that salesperson's information to us. He truly took fantastic care of us! We really wanted to purchase from him; it was unfortunate that we were on a time constraint that wouldn't allow us to wait for a color she liked.

coachmajor

28 de mar. de 2013

The basis for my very good review is simple: Tomball Ford ("TF") (specifically, Thomas and Greg H.) recognized that their dealership had made a mistake, and they worked very hard to rectify it. That is something truly commendable because true integrity does not shrink away when the poop hits the fan.I went in on the first day fairly uneducated about what my positiion needed to be, but I permitted TF to value my trade and we worked up some numbers on a '13 F-250 diesel. The original salesperson said they could get within $70-$80 of my requested payment, and in all fairness, my requested payment was too low for the truck I was pricing. I just did not want to over extend myself not knowing what some of the other variables would be (i.e. insurance and APR). However, the initial estimate was based on the assumption that APR would be Ford Motor Credit's "special rate" of 5%. The salesperson indicated that management was willing to get even closer to my desired payment if they knew I could meet in the middle somewhere.So, I lined up insurance and financing and agreed that I could come up $50 per month, meaning that we were now $20-$30 away from a deal based on monthly payment. I contact the dealership and my original salesperson is absent. I speak with Johnny W., who remembers me and says something like "oh yeah, I remember that we were close to a deal. It should have been a deal. Come on in and we can take care of you." I told him I would be there in about 20 minutes, and he said to see him. So, I go back to the dealership, and Johnny greets me at the door, introduces me to another sales person, and disappears for the rest of the day. So, the new salesperson is Greg H., who is underpaid no matter what he makes. He of course has my file with my trade info, desired payment (now just $20-$30 off of TF's earlier quote), and the information on the new truck we have been working with the whole time. Greg H. goes back and talks to the manager and comes back with the first number which is approximately $100 higher than the estimate from two days prior and based on the same assumed interest rate. Admittedly, I lost my mind. I had already spent over three hours at the dealership two days before and now the estimate is $100 higher than we left it. Although I knew it was not Greg H.'s fault, he unfortunately was there to hear the rant, and I am still sorry for it. On this truck, TF finally gets back within $20-$30 but it is on a lower-assumed interest rate. So, everything that I was told two days earlier was bologna and amounted to a tremendous waste of breath and time. I was furious and ready to walk. After all, the reason I was there was the great treatment I got from TF's service dep't on my other truck and because of the OUTSTANDING knowledge that Ralph M. had on the super duty.I tell Greg H. that it is unfair for him to take the punishment for the mistakes of his management and ask to speak to the manager. It was surprising at first, but Thomas came out and greeted me, and he candidly stated that he had no idea about the discussions two days before but that he could not reach the previous figures based on the same assumptions. At this point, I had already spent 5 hours at the dealership total and had gotten nowhere. However, Thomas asked how TF could keep my business, and I said he can get a truck from somewhere else and make it work (even if it were a prior year model for which more rebates may apply). I went back to work, and within a couple of hours, Thomas and Greg H. had found something and made it work. I signed the paperwork and bought an extended warranty for a very competitive price. I am sure TF still made money, but I searched exhaustively on ESPs and the deal I got was very competitive. I still have not gotten the truck, but I am confident that when it comes in it is delivered, it will be as advertised and perfect.The moral to the story is if you screw up, man up, own up to it, and try to make it right. Everyone makes mistakes but NOT everyone admits to it or tries to correct the mistake. Because of Thomas's and Greg H.'s tremendous display of integrity, TF has now guaranteed that its service and sales departments will continue to get my business and my referrals. My full thanks goes out to Thomas, Greg H. and Ralph M. for making it work.

rprohl

16 de feb. de 2013

Dishonest place. I negotiated an admittedly great deal on an F-150 at another dealership, which Tomball Ford said they'd honor (original place couldn't get the color I wanted). After 2 hours of paperwork, etc., they bring me a work-up finance sheet which showed a monthly payment that didn't jive with the financed amount. They said that since they weren't making money on the deal, they'd only sell me the truck at the agreed-upon price if I also bought an extended service plan and a bunch of other crap, which amounted to $270 per month! Ridiculous.

Damaris

3 de feb. de 2013

We went to Tomball Ford without our hopes very high because of our credit score. We needed a new car on an emergency basis, as my husband hurt his back and couldn't drive his manual-transmission car anymore, but knew that our credit score would hurt us. Met with Brett Guerin in Sales, who did everything in his power so we could have our new car. Then Carlos Barreira in Financing negotiated with the bank so well, that our interest rate was actually great for our credit score, and he got us all the extras (tinted windows, advanced alarm system, extended warranty, etc.), while keeping us within budget. Enid in Marketing was also great. Everyone was friendly and helpful. If you're in the market for a new or used car, I highly recommend Tomball Ford.

massanetd

2 de feb. de 2013

We needed a new car as a result of an emergency (my husband injured his back and could no longer drive shift). We went to Tomball Ford without our hopes up because of my less-than-stellar credit score (my identity was stolen a couple of years ago). Well, Brett Guerin in Sales did everything in his power so we could have our new car. He was absolutely great. We were approved for our car because he was determined that we were going to have it. Then Carlos Barreiro in the financing department also did everything he could so we could have the best interest rate (which turned out to be absolutely wonderful for our credit score) and all the extras while staying within our budget. Enid was also great. We love, love, love Tomball Ford. Next car we buy is definitely going to be from Tomball Ford.

kyleboston

20 de dic. de 2012

Entire experience was very positive- knowledgeable folks with great response times and assitance. Either keep me in the loop or fixed my car on the spot!

Jeff Burge

11 de dic. de 2012

This past weekend I purchased my 3rd vehicle from Tomball Ford. This was the second vehicle I've purchased with Hillary as my salesman, and he deserves recognition for his patience with me, and his professionalism. I feel as though I got a great vehicle for a great price.

0700320254

6 de nov. de 2012

Dealership advertised an "Internet" price. I called to confirm. Drove 70 miles one way to buy the vehicle. Salesman, James B. was great. However, sales manager, John, added $3,000 to Internet price and said interest rate would be 6% even though Ford had 0 per cent to 3.9% interest. When challenged, he said "you don't" understand how Ford works!". My credit score was over 820 and I have purchased cars for 40 years. I think I know how Ford "works" and I sure know how fraud, bait and switch and false advertising works.

nbrussell

27 de oct. de 2012

The company has been advertising a vehicle for sale that I was interested in seeing. They are still advertising the truck and have been for the last couple of weeks even though they do not have it any longer. Sales person had no idea that vehicle was not on lot, or at least that is what he led me to believe.

Billybob78

19 de oct. de 2012

Things went ok until I got the finance department. Upon reviewing my sales agreement the price had gone up over $ 600.00. They were trying to charge me for the alarm they said they install on their trucks for insurance purposes and "paint protection". One was around $395.00 and the other around $ 495.00. We had negotiated that the alarm was to be included in the price and the finance mgr had just shown me a piece of paper that had the wording on it that alarm was included. Furthermore I asked them if the alarm was in fact installed on the truck. He showed me the computer screen that indicated the alarm was installed, but they had to check. In fact, the alarm HAD NOT been or installed (as the computer indicated) ,,,,or REMOVED!!! Either way 1. It was to be included in the sales price 2. They were trying to charge me for it 3. It wasn't even installed and I had to schedule a time to come back for installation. I won't even go in to the extensive dialogue about trying to sell me the extended warranty!! Just watch the paperwork.....

kylejenkins2012

20 de sep. de 2012

i need a part for my 2005 ford f-150 and clint faxed me a print out and everything and put the part on hold great guy!!!!!!!!!!!!!! made this very easy!!!!!

TBuzz

15 de sep. de 2012

Was very friendly and helped with the buying of the used vehicle that I was looking for. Explained everything about the buying of vehicle. Very fast in getting in and out of finance.

cfowler

10 de sep. de 2012

Tomball Ford created a great buying experience! Jana Baker my sales person was knowledgeable and honest. She knew her product and was efficient during the sale. Will recommend to all family and friends. cfowler

amywade

15 de ago. de 2012

Chase was an excellent salesman. Would recommened him and this dealership to any one looking for a great Ford Dealership. Great job Chase!! Love the truck!!

Douglas Young

4 de ago. de 2012

This was the 5th vehicle that I have purchased from Tomball Ford within the past 11 years. I have been sold on Ford pickupsand trucks since 2001. The reliability of all of the purchases that I have made have been extremely good even when approaching80K and 175K miles. It makes me wonder why I keep buying the extended protection.Chase answered the questions that I needed answering and has followed up with me after the delivery.Carlos in financing was very helpful with the final choices on the purchase.When service was required the Tomball service department always told me what was required and what will need attention in the future. They gave me the option.I have always gone through the Ford Xplan when making purchases. When they could beat the Xplan price they told me.

Biil H.

1 de ago. de 2012

When I was looking for a new truck I called and talked to Todd Dorn he was very helpful and friendly. He answered every question that I ask him about the truck that Iwas looking at. After I bought the truck I called him back with more questions and he was still very helpful. Most of all Tomball Ford had the best price. I will and have recommend Tomball Ford as the place to buy a new or used truck or car. Bill H.

mojobama

1 de ago. de 2012

Got a very good price dealing with Todd Dorn via the internet sales. Closing was straight forward and fast. No gimmicks or last minute hooks.

VPace

30 de may. de 2012

I went to several dealerships looking for a new fuel efficient car. Every major car company has fuel efficient cars but not all dealerships have people working for you to get you what you need in a car and go the extra mile. I must have come in 5 or more different times...when Glenda was not there Dave took care of me. When Dave was not there Glenda took care of me. They worked with me as well as they worked with each other and that told me a lot about this dealership and how they work with customers. It was not about the cut throat sale...it was about the customer service and the interaction that counts in hard economic times. I wanted someone who was going to help me find what was best for me in my situation..not just sell me a car. Thank you Tomball Ford for bringing the care of a small family dealership back to the community. It was a pleasure to be helped by such wonderful people. Glenda and Dave you are a great team and that is what I needed...a team to search all of Houston to find my car and then worked a price that made that car be parked in my driveway!I love my Focus Hatchback!Thank you again,J.& V. Pace(and the pace pack)

HMCSDEVOY

30 de may. de 2012

I have been buying personal and commercial trucks, cars, vans and SUV's from Tomball Ford since about 1999. The dealership has a great vehicle selection on hand. In the last few years my sales guy was unavailable due to an illness and we ran into Jana Baker (new car sales). She hit the deck plate running and we instantly felt a sense of ease and no pressure atmosphere about buying another new car, we have since bought 3 new trucks. Jim Baker in service is as honest as they come. He will call you and let you know what is wrong with your vehicle and why you should fix it and then give you several options to choose from. I have been to a few service stations and didn't like what they told me nor their prices. Tomball Ford not only told me that there were no issues and if there was an issue, it was sometimes cheaper and came with a longer warranty. I will only let Jim Baker and Tomball Ford service my vehicles even if it is just for an oil change or state inspection.

hfknolls

16 de abr. de 2012

I found it very enjoyable to work with Thomas and Nicole when we bought our new Fusion. We are very happy with this car. The main reason for buying a Ford product was that the Ford Motor Company did not have to be bailed out by our government but made it on their own the way this country was founded to do business by taking care of their customers.

jgrable

15 de abr. de 2012

Reason for the visit was also "Service or Auto Body". We have dealt with Tomball Ford for the past 19 - 20 years. We have purchased all of our vehicles through Tomball Ford as well as working with the Service and Body Shop. I completely trust Tomball Ford in every aspect from Sales, Service, Financing, Body Shop to just dropping by to visit. We have always been welcomed very warmly and we have the utmost admiration and respect for each employee at Tomball Ford. Although we have mainly dealt with Jana Baker during our last purchase of a vehicle, we realize that there are so many employees behind the scenes that are champions also. I met Jana Baker for the first time when purchasing my 2012 Ford Edge. I was very impressed with her knowledge and expertise. I was not in the market to purchase a new vehicle, but while having my 2003 Excursion serviced through Jim Baker at Tomball Ford, I was introduced to her. I asked her about the new Ford Edge vehicle and when she was finished showing me the showroom model, she proceeded to the lot to show me some of the other vehicles on the lot. As with any of my visits, I have always felt comfortable with the sales and service staff and one of the things I admire and respect most is that none of the staff makes us feel unwelcome. Jana Baker, as well as Jim Baker and all of the employees that work behind the scenes are all an asset to Tomball Ford! KUDOS to all of them.

jcover

20 de mar. de 2012

The buying, delivery, test driving and dealer add ons after truck arrived was a great experience. The only snag was the truck did not come in exactly as I wanted it but the dealer was very quick to correct it.

jackfish1

11 de mar. de 2012

Tim was great to deal with. We agreed upon a fair price quickly, and he went out of his way to make sure I took delivery that day. He even picked me up at my house and drove me to the dealership. What service! Thanks Tim and Tomball Ford.

Melchristiansen

3 de mar. de 2012

Our experience with Bill Hanford was outstanding! We were traveling from out of town and had a limited window of time to complete the purchase of our new truck and Bill came through for us! He handled all the details so we were able to get the transaction completed promptly and we were on our way in our new truck! We appreciate his responsiveness to our situation! Mel C

lisahayes34

1 de mar. de 2012

The sales associate did a wonderful job and treated us great! I would definitely recommend Tomball Ford to my friends and family. It was definitely a great shopping experience.

Roger Shaver

7 de feb. de 2012

This is my 2nd purchase from TBF and knew we would be treated well. All the folks we talked to were very Professional and easy to work with.

bluetorino

7 de feb. de 2012

Remember bringing our 72 gran torino to the grand opening of Tomball Ford. Joe, in parts, has always been helpful over the years. James used no presure, just did what it took to make you feel comfortable and relaxed to concentrate on what you came there for. The whole crew is a good thing. When there was a problem with the new truck, they got it taken care of. That is all anyone can ask for.Jerry Lester

tomballtruck

2 de feb. de 2012

Craig Nicholas was very helpful in finding and ordering one auto (explorer) and the 2nd auto a ( F150) they were able to find one like we wanted. The experance was very good no pressure.

hkalderson

1 de feb. de 2012

I needed to trade my 2010 Focus for a small suv so I could install a mobility lift for my wife. Glenda found the right vehicle, a Ford Escape. Being retired and on a limited budget, she and the staff worked hard to get me the very best price for my trade and the Escape. We are grateful. This is the fifth car I have bought at Tomball Ford and I am a loyal customer because of good people like Glenda Crump!

russrac

18 de ene. de 2012

We were recommended to Tomball Ford and Jorge Lopez by the Car Pro Show. From the time we arrived until we left, about 6-7 hours, we were treated like friends by the folks at Tomball Ford. We were shown various vehicles of the type we wanted and allowed to test them to our hearts content. Jorge was extremely well prepared and was able to answer every question. Even explained things we didn't ask.Rock Johnson in credit was able to put together financing that allowed up to get even more than we anticipated.Later the service department took care of a couple items an scheduled. We were given a loner car (free) and our car was ready when promised.All in all it was a pleasent experience. Jorge went way beyond any salesman we have used before. I expect him to have a great career.

danawy

24 de dic. de 2011

Great customer service in sales and financing. I also appreciate that you work with Klein ISD employees. I will definitely recommend Tomball Ford to others.

kenparr

23 de dic. de 2011

I tried to purchase a vehicle from a Ford Dealer closer to my house and all I got was a shell game when I asked for a price. I had heard Tomball Ford endorsed by Jerry Reynolds, so I decided to look into them.I went on their website and found a vehicle I was interested in. I submitted an online request for info and was immediately contacted by Brett Guerin. He confirmed the vehicle was in their inventory so I asked for a price. He came right back with the price. I had done quite a bit of research so I knew the price he quoted was fair.I took my vehicle in for a trade quote and when they made me a very fair offer we immediately made the deal. So far every experience I have had with Tomball Ford has been A plus.

bonnie stratton

22 de dic. de 2011

brett was very helpful and knowledgeble, answered all ym questions, returned calls quickly and was very friendly. really enjoyed meeting and working with him,we had purchased vehicles there before about ten years ago.

angermanagement

17 de nov. de 2011

My car was originally brought in for a problem with the alternator. I had the car back 1 full day and it died on me late last night. The car wasn't even able to be jump started so we took the battery to be tested. I was told it was 98% charged but would not be able to start the car due to the lack of crank amps. I paid $104.74 for a new battery. I called today and spoke with Jim Baker about it because it was noted on my invoice as a weak battery. He stated that the technician had informed him there was no problem with my battery. Jim then proceeeds to tell me all he can do for me and my troubles is to offer me a free oil change. Within two days my car has stopped running twice stranding me and has cost me my $100 deductible along with an additional $104.74 for a new battery. I understand the battery would not have been covered under my warranty but I didn't even receive a phone call explaining that a new battery was recommended. If the battery was fine, why did my car completely die after only starting it about 3 times to the point where my lights would not even work nor could it be jump started. I will not use this dealership ever again and I will be sure to inform family and friends about the type of customer service practices that I have encountered. The sad thing is that I work in Quality and expect to be shown quality service. This dealership is far from having any type of quality service.

dvspring12

3 de oct. de 2011

They are not friendly on the phone. First time in had front end work done. Came out and my truck pulled HARD to the left. I didn't even come in with that problem. They said "That was already there". Right. Next time in (2.5 years later) and they did an inspection of the truck. Everything was fine but they said some maintenance things could be done. Left and started having problems. Of course they didn't do it. What a crock. I just do not trust them and when then do fix something they charge an arm and a leg. Find someone else to look at your Ford. You'll be much better off.

MF Crawford

21 de sep. de 2011

We were refered to Tomball Ford by the USAA internet buying service and the recommendation was a great one. Rebecca Curry provided outstanding sales service and was able to obtain the truck we were looking for at an excellent price. I would highly recommend using Tomball Ford and the USAA Internet Buying Service. I would also recommend asking for Rebecca Curry as your sales rep.

arnoldje

3 de sep. de 2011

Had an awsome expierence at the dealership. Originally went for service but looked a few used cars. The salesperson, Rebecca Curry did an awsome job giving me all the information etc required. Anserwed all my questions, no pressuring or hype - just made the whole expierence very pleasant ( I left with a new car ). I would recommend her to anyone. She is an awsome young lady that I believe has a great future in sales. I would buy from her again.J. Arnold

jaytull

24 de ago. de 2011

Old school dealership. High pressure. Four square system. I dont reccomend doind business with these people. If you choose to work with them you really need to know how to buy a car.

kell213

3 de nov. de 2010

I visited Tomball Ford during my search for a new vechile. Lauri answered all my questions. I went in to find out about a new vechile. Lauri showed me around and explained the features of the vechile I was looking into purchasing. Going through the features gave me a better understanding of what I wanted.

sgtjackson30

29 de sep. de 2010

My salesman "Just Jack" was extremely helpfull. My purchase experience at Tomball Ford was exactly the way a car purchase should be. Simple, direct, and affordable. My 2007 Nissan Sentra SER is the perfect car. I will send anyone I know of in the market for a new or used vehicle to Tomball Ford. Go see "Just Jack" at Tomball Ford today!

wdpiiii

20 de jul. de 2010

I was quoted a price on an F-150, signed a paper. I had to return to work and made an appointment to return at 3pm. I explained that everything had to be in order when we were scheduled as I had to leave by 4pm to pick up my kids.When I arrived at 3pm. Mr. D'Costa kept we waiting while he dealt with other customers. When he finally came to talk to me he explained that he couldn't get approval on the deal I signed, and it would all cost a few thousand dollars more.I was irritated and after it became clear that he would not budge from this "new" deal back to the one that I signed, I began to leave. Mr.D'Costa asked if I would speak to his manager (Jeff Renfro) so that I could "understand" the process.Mr. Renfro explained that they were not being dishonest, they just couldn't get the original deal approved, and again it was my problem that I didn't "understand" the process.Nice process.

phlar2468

5 de jun. de 2010

This was the worst car buying experience ever. They act like the mafia. I would never buy a car from them nor recommend them to anyone. I can't understand how they can stay in business. They should do the car buying public a favor and close their terrible operation down. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP!!!!

mnhoward14

8 de ene. de 2010

Tomball Ford Bruce Pinkerton RIP-OFF DEALER. CAR ONLY RAN 27 DAYS. Stole $4452 from Single Mom that found work after 7 months no income financial assistance which also resulted in her vehicle being repossessed. On 11/28/2009 we bought a car from Tomball Ford because a friend recommended them. My daughter lost her job of 2 years, after enduring a high-risk pregnancy, which she was plagued by hypertension and developed a heart condition. She found seasonal and part-time work during the recent holidays. She was hired for 3 part-time jobs and needed transportation, since one job was in Katy, TX; one in Pearland, TX and the last job required visiting multiple HCCS sites to administer tests (she lives in Central-Houston, 30 miles one-way from Katy).She went to the dealership and fell in love with a used 1999 Toyota Camry Solara. We made it very clear to the Salesman that she needed a good and reliable car to get to work. She had no funds so I borrowed $4000 from my Credit Union to help her. She did not have her insurance card with her, so we were told to purchase the vehicle in my name. Twenty-seven (27) days later (not even 30 days), the car made a loud noise, there was a burst of white smoke and it shut off on IH-45 North at Greens Rd. She was stranded on the freeway, by herself on Christmas Day. This was a very frightening experience for her. I had to have the car towed. Since then, I have had two mechanics look at the car. I was told that the car blew a rod and knocked a hole in the motor. I was also told that the dealership had to have prior knowledge because according to their CARFAX Report, they had recently changed the oil (September 28, 2009). The mechanic said that extremely heavy grade oil (which usually last 3 months) was used to camouflage the motor problems. Tomball Ford's response was "the car was sold AS-IS". My daughter missed work on December 30, 2009 because she could not find a ride. She lost her job in Katy, TX on New Year's Eve. The seasonal job in Pearland is scheduled to end She does not get hours because she has no vehicle. The job with HCCS is scheduled to resume January 11, 2009, however, she will lose it, too because she still needs a vehicle! Do not buy cars from Tomball Ford! Their only concern is profit. I asked if they thought it was fair to incur a debt to pay $4500 and $571 for insurance for a car that only lasted 27 days. The Executive Assistant's response was that they had lost $400 on the vehicle. We loss over $5000 and a vehicle.I am giving this rating because to date (01/08/2010), I have received no response after mailing two letters of complaints (one certified the other by regular mail). I have since found out that this dealer has a history of deceptive sales tactic and fails to address complaints.

Morris C Rainer Jr.

6 de ene. de 2010

Arrived to purchase a 2003 F350 for $9991.00, drove the truck, took over 2 hours looking over the truck and drove it again. Ask the sales rep to check on financing even thought the mileage was at184K and even signed to have our credit checked. we alos agreed on a drive-out price of $10,314.70 and still have all paper work. Sales rep told us they could not finance due to mileage. Told rep we would be back Monday to pick up truck just a matter of telling the bank, Sales rep replied, "don't worry we are closing in ten minutes we will see you Monday." We went back out to the truck looked it over again then went back in and shook the salesmans hand and confirmed we would be back Monday. Went to dinner and my wife called back to speak with the salesman and was told he ahd gone home for the day. When she described the truck the person on the phone told her the truck was being sold at that moment and they were leaving with the truck. We were told not to come back to the dealer because they were shutting the gates. We went back anyway drove through the new car entrance because the used car entrance was indeed closed and locked. The sale rep met us on the sidewalk and said "Mrs. Rainer I know you are upset but it is out of my hands and there is nothing I can do about it, they went over my head and I know it is not right". Yes my wife told him this was B.S. and told him she wanted to speak to the sales manager. The salesman relpied "I don't think he is going to come out here", my wife told the "salesman this is rediculious and to go get him." The salesman replied "I will see if he will talk to you". The used car sales manager who I think was Bruce Pinkerton (we have a bookout sheet that stats it was prepared by Bruce Pinkerton) walked out, did not introduce him or identify himself and simply how are you and my wife said "not to good" and he said in a very abrupt tone "what's the problem". When we told him why we were upset he simply said everything on our lot is for sale. I said to him so if I wanted to purchase a vehicle and left to get the financing and some one came in they could purchase the vehicle before I returned. The sales manager simply stated that everyting on this lot is for sale and if they had cash yes they would sale the vehicle. I told him that with his attitude that it is a wonder he sells anything. He stepped toward me got about a foot from my face and said MY attitude! I said yes your attitude and advised him to back up. I am not a violent person, but even I have limits. I assured him this complaint was going to go above his level and he said "fine I hope it does" showing little respect for senior management. We have heard three stories concering the sale of this truck; 1. There was a deal working at the time we looked at the truck and the individual had to go to Brenham to get a cashiers check (you don't get a cashiers check on Saturday afternoon in Brenham TX.)2.While we on the phone during dinner the sales rep told us that an individual walked in and counted out 10K in $100.00 bills and drive the truck off. This salesmans name was David. 3. We had our daughter call and check on the truck the following Wednesday and she was told the deal had just went through and the individual was coming to get the truck that day.I returned to the dealer ship on 11.30.2009 to complain and only spoke to the new car sales manager. While I was leaving the dealer ship I drove around behind the usse vehicle office and found the truck still there. It has been over a month and I have heard nothing from him. I had a live chat with my concerns and was assure the internet sales manager Greg Gunn would be contacting me. There has been contact from Greg Gunn. I still have all of the paper work concerning the truck and your dealership should still have our signature on file with us allowing our credit to be checked. If not our credit was ran without our approval. A sales rep named David came out to the truck and was startled when he opend the door and my wife was sitting in the truck telling her mother about the truck that we had just bought. The sales rep wrote down the vin number and left. I really think it was know at that time we were not going to ba allowed to purchase the truck.