Dayton Dvorak

20 de ago. de 2021

I would like to express my gratitude to the The people at Tommie Vaughn for There honesty and also how pleased I am with the work that was performed On my f150. Every time that I have had Any work done there, I never had a complaint. Ashley the service writer was pleasant And listened at every detail. The mechanic Matt, was super and very professional And thorough . A great experience they Didn't try and sell me something I didn't Need! As a matter of fact I have a 2013 F150 with over 106000 miles I also Have a Lexus and I can honestly say I have only brakes and tires, battery on My f150. And in my opinion superior to My Lexus hands down.

Andrew Sanchez

31 de ago. de 2021

Called to setup recall service on my 2016 F250. Liz Bell took my call and offered me a time that fit my schedule. Liz was probably the most pleasant person I have dealt with in service at Tommie Vaughn Ford. She actually took my vehicle in and gave me an estimate of the time it would take to have the service completed. The service was completed on time and she promptly called me to let me know my vehicle was ready. Vehicle seems to be running fine. I have to be honest though, I still will not take my truck back to Quick Lane for an oil change because the last time I did the Tech cross threaded the oil pan drain bolt and I could hardly remove it when I changed the oil myself since i couldn't get to the dealer. I actually had to buy a new bolt to complete the oil change. I took the bolt to the Quick Lane service desk and showed them and all the did was say, 'oh sorry about that. we will advise our Techs." I should have kept the bolt and showed it to them before my next service, because the next time they did the same thing. I tried to give them a second chance. Since my truck is approaching 100K miles I will just do my routine Air/Oil/Filter services myself and buy the parts online.

Drazen Minic

30 de sep. de 2020

Would NOT recommend buying an used car here. STRONGLY. The worst experience I've ever had with a car purchase. By far. NOTE: I've contacted you numerous times in hope to resolve this issue. I got nothing less than the most disappointing answers and actions from your personnel. Thus, my negative review. (I've called the number you provided in the reply to my review . It's been two weeks now and I have not heard back from you. My contact info is available at your receptionist.)

Robert Tilotta

23 de oct. de 2020

The staff was courteous as always. The work was completed to my complete satisfaction. There wasn't any pressure to perform other work on my vehicle. Tommie Vaughn is the best place to get service for my Ford F-150. i actually bought my 1968 Ford Torino there on North Shepherd.

Julia Moore

19 de ago. de 2021

I would give my experience a minus 10 if there was a star. I feel like I was totally ripped off. My vehicle would not start, not even the lights. They spent 2 hours ($325.00) for them to diagnosed the problem was the battery clamp. I even saw the clamp was not in good shape when I looked at the battery. They replace the clamp at 22 dollars. Total cost was $417.00 just to replace the battery clamp. Is this a rip off or what! Never in my life time have I ever been screwed by a dealer ship. Will not go back.