Lucky4552

19 de nov. de 2016

Had a very good experience buying car from Toyota 101.I was welcomed by Marcellis Flowers who is very friendly and helped answer all our questions and explained all the options and discounts and gave us a great price. He was very helpful in helping me find a sliver Prius. I really appreciate Marcellis and his manager for making this car buying experience an easy one.

Mary

9 de jul. de 2016

After a long search for a car for my daughter (her purchase, I was just there for support), we ended up at Toyota 101. We weren't hopeful, as we had been to see several cars already, and had met up with many slimy, high-pressure sales people. We were, however, very pleasantly surprised at Toyota 101, as they had a car that she had looked at previously elsewhere, but had given up on (she was actually looking at another car they had there). David was super-helpful and made the whole transaction seamless and stress-free, which was quite an accomplishment since my daughter was a nervous wreck over the whole car search. The car was priced lower than we had seen elsewhere, and was in better shape than one we had seen the day before at a different dealership. They worked with us on my daughters financing, which was through her bank, but hadn't quite finished up. We were both extremely happy with their service, their quality, and their attitude. The dealership office isn't beautiful to look at, and the staff have a pretty informal air about them, but it is truly a no-pressure sales office, with good prices and a really good vibe. When my husband and I are ready to purchase a car for ourselves, which may be sooner rather than later, this dealership will be our first stop. Really much better than the other dealerships we'd visited in the previous 2 weeks.

Frankie Chau

10 de may. de 2016

Good services and good deal for a used Honda Accord with low mileage.

Tetiana

3 de dic. de 2015

We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 101 in Redwood City, CA. We absolutely loved the team! Galina Fedorova and Chris Suzuki are the best!!! They are really professionals! Very friendly and helpful. Toyota 101 itself is very nice and has a great selection! We loved the experience and recommend to everyone!!!

Tetiana

2 de dic. de 2015

We came here to buy a new car around Black Friday and got a new Corolla 2016. It was second time in this year when we got great service from Toyota 101 in Redwood City, CA. We absolutely loved the team! Galina Fedorova and Chris Suzuki are the best!!! They are really professionals! Very friendly and helpful. Toyota 101 itself is very nice and has a great selection! We loved the experience and recommend to everyone!!!

Toyota Buyer

11 de jul. de 2015

Any thinking person who even spends a moment of research looking into Toyota 101 should realize there is no good reason to consider ever doing business with this dealership.I wish I had known better before investing time, energy, my wife's good will, and attempting to buy one of their vehicles from out of state. They take pride in having a no commission sales staff, but unfortunately that translates into no motivation, no communication, false promises, broken commitments, and an utterly terrible customer experience from beginning to end. My attempts to spend upward of $30,000 were rewarded with nothing but scorn and abandonment.In my case, I was told by the salesman, Chris S, that I had purchased a vehicle and it was off the market. I had sent a bank financing check in per his instructions. Everything was in order. He then disappeared and I had to spend two days finding out he had forgotten to tell anybody else, and the vehicle had been sold. Even though he had promised the vehicle had been sold to me (Ill put a sold sign on it.), nothing mattered. Perhaps most surprising, he was unwilling to attempt to do anything at all to make it right. A heartfelt apology and some sort of offer to help find another alternative vehicle would have softened the blow, but he could not be troubled to even respond to me. Who does that to their customers? Who leave them at the altar? And then doesn't even bother to communicate? The good news is, there are plenty of solid Toyota dealerships in the Bay Area. Toyota of Marin, not that far up the road, provided a seamless professional experience with follow-up, manager involvement, quick turnaround, and quality communications. They even offered to pick me up from the airport, which they did, and we completed the transaction is less than 90 minutes, & I was on my way with a Toyota Sienna.Toyota 101 management should be ashamed of their dismal performance. Chris S should consider whether customer service is really the right business for him. Ultimately, the blame must reside on a culture at Toyota 101 that allows kind of ordeal I went through with zero follow-up communication. Terrible.Save yourself time and trouble by finding any of the other many find Toyota dealerships in the Bay Area with which to transact your purchase. Personally I would not risk associating myself with this company until there was clear evidence of complete transformation. What a dismal failure at the dealership, utterly failing at the basics of being able to sell a car and create a satisfied customer, or to demean and insult a customer such that they need to let others know just how bad it was.

Tetiana

19 de jun. de 2015

I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home with a new RAV4. Chris Suzuki and Galina Fedorova made my car buying experience a true pleasure, thank you guys!Had the best car buying experience here. Great team!

Tetiana

19 de jun. de 2015

I and my family went to Toyota 101 in Redwood City to help me get a realistic perspective on getting a new car. I didn't think I would be going home with a new RAV4. Chris Suzuki and Galina Fedorova made my car buying experience a true pleasure, thank you guys! Had the best car buying experience here. Great team!

toyotafan

9 de feb. de 2015

Arnel was very kind in helping me find a new car after getting into an accident. He was patient and courteus to my wife and kids. Very knowledgebale about the different cars and helped get me in and out in a timely manner for a busy weekend! make sure you ask for him!

Adrianna

5 de feb. de 2015

Call and set an appointment for a test drive. Came in and spoke with Omar, test drove, one price, and signed contract all within 1 hour and 45 minutes! Great customer service and he honored everything that was agreed upon. Highly recommend this dealership. 30 minutes drive from Dublin. Don't be discouraged by their older facility because they have a huge selection to choose from making our shopping much easier, and their entire staff was super friendly. We had a great and pleasant experience dealing with Omar.

skyfal2003

15 de oct. de 2014

Tried to get me into a loan at a much higher rate than I was already approved for and would not tell me the rate

M.W.

30 de ene. de 2014

Just bought a new car and I love it! I was shopping around for a few days but didn't really connect with any dealerships in my area. For instance, the dealership I usually get my car serviced at made us wait like 20 minutes to even get a salesmen to talk to us. We were tossed around and even though it would be my car, the salesman wanted my husband to test drive the car on the freeway. At another San Jose dealership we were on the lot of 10 minutes eyeing a group of salesmen with no customers and nobody acknowledged us. Anyways my husband hashed out a deal at Toyota 101 and made an appointment for us to pick up the vehicle. I know we had a lot of people helping us but I cant name them all. My husbands review elaborates more. Arnel is a super star! Literally before even entering the dealership he had his hand out and greeted us by our names. In the salesroom there's free beverage and coffee machines. Arnel sat us down in his cubicle and made our deal happen. He got us a real good deal for our trade in and explained everything to us. Basically he made my transaction his priority at the time and that's all I ask for. Its a stressful time and a big decision. I'm glad we shopped around and found Toyota 101. They went above and beyond my expectations. Thank you

akn3210

10 de ene. de 2014

Internet manage called me back right away. gave me a great deal. i went there and closed the deal right away.

boispam

3 de nov. de 2013

I recently used USAA to find a used car and went to the dealership today. I went to Toyota 101 on 525 E Bayshore Redwood City, CA 94062. I called at 1030 for an appointment to see the vehicle, providing the description and VIN of the vehicle. The salesperson, Justin, informed me that he would have the keys ready for me. I replied that I would be there within the hour. I arrived at 1115 for the vehicle/test drive. Justin had taken another client, missing our appointment, then I was informed by another associate, Arnel, that the vehicle was sold. After leaving the dealership, I recieved another call from another salesperson who confused me with a different client, asked if my father was going to buy one of the cars I was shown. When I stated I think they have the wrong person, I was abruptly hung up on. My experience with this dealership has been tumultuous and the professional etiquette all but non-existant. I believe this was a bait and switch on their part and I complain here to warn others of their poor practice.

Brandi of the East Bay

14 de feb. de 2013

I can't write about the buying experience since I never had one. I contacted this dealer through a job-sponsored web site. I had one email from someone that acknowledged my information but they never sent me anything else or respond to additional emails that I sent. All I can say is that they lost a sale.

Ravi

1 de ene. de 2013

Beware of this dealership. Their sales person Jimmy gave me a price quote on the phone. I called him 2nd time before driving to this location to confirm the price quote. When I got there, I was told Jimmy is busy and another sales person helped me with test drive and application. When we are down to numbers, he quoted me $1000 more than what Jimmy quoted. When I asked for Jimmy, I was told he left. That's when I realized this dealership is playing their classic game of quoting low to get customers into the dealership and later quote high. I asked for the dealership manager and he said he does not know why Jimmy quoted the price but he can't honor the price I was quoted. He was speaking as thought he does not have any responsibility and not even apologetic. Overall I wasted 2 - 3 hours in this dealership. Very disappointed. Finally I ended up buying in Stockton Toyota who were fantastic in terms of customer service and keeping their word.

RJEdward

28 de mar. de 2012

As consumers in the era of e-commerce we experience both "price-war" style competition among corporations while blissfully maintaining the expectation we automatically will receive A-1 products and services. Genuine customer service is also taken for granted- a sad realization. Honorable and admirable customer service is devolving from what I've observed in my vast 30 year career. No matter where I find myself spending my earnings, I've adapted to accept the cookie cutter pleasantries offered by those in the sales industry. Over the course of the past 7 or 8 months I've spent several hours reading the criticisms published by customers after the acquisition of a vehicle. I don't want to generalize or make any hasty accusations, however, there is a term for what these people feel when they write these naive, frivolous and careless comments. It's called buyer's remorse. The posts on Yelp.Com or any other similar forum have the potential to be devastating to the career and even the livelihood of whom you criticize. I think that if harsh reviews, negative feedback-and the like-were written in a private letter to whom you are upset with, then the anger you feel is far more likely to be neutralized. Indeed, there are circumstances and situations in which I understand, and even encourage, a person to warn other potential buyers of such issues as ineffective problem resolution or devious and malicious sales tactics.My salesperson, Jonny at Toyota 101, was absolutely refreshing. Easy going, efficient and direct. I went to 2 other local dealerships and almost immediately I was offered evasive answers and bizarre hypothetical scenarios. I have since reasoned that the gentlemen were trying to gauge how "serious" I was. Jonny was light-hearted but able to be serious and sincere when appropriate. I recommend visiting Jonny to anyone shopping for a Toyota and would be interested if others posted reviews about their interactions with the young man.Ciao!

The Bass

21 de mar. de 2012

My wife and I found dealing with Toyota 101 as fast and easy. Since the salespeople are NOT on commission, there is no pressure to sell. We bought the Toyota Camry (2012), and have zero regrets. Have used their service dept. for small things and they have been awesome.

jilki

28 de sep. de 2011

This whole place sucks.. including the manager.Talked with one internet sales person .. For every price feature you ask they are so generous to sa YES.. htis is just a way to get you into thier office.YOU go in.. The person whom you talked with will not be available and there will be another hero..who will will satrt the price price all over again.They also do not treat you well when you do not buy from them.. You go to talk to maanger to complain... he is another rotten ass...worthlesss place to go and sit and talk.They do not respect the customers and definitly the owner should consider giving the entire employee some traning of how to treat the customer..

lennyb

9 de may. de 2011

After reading a review about Toyota 101 and sales person Omar Godinez on May 6th 2011,I then call and spoke with Omar and told him what I was looking for,he not only listen to my needs but also suggested other vehicles that we could look at after setting up an appointment for Saturday afternoon and meeting with Omar who is very patience and knows her product we leased a 2011 Camry that same day way to go Omar and Toyota.

weberjules

27 de mar. de 2011

Everything with this purchase was very easy. I knew what I wanted and Omar worked with me to show me what options they had within my preferences. I wanted a 2011 Prius. When I went for the test drive I was a little nervous about the differences between operating a regular car vs a hybrid. There were several different buttons on the display that definitely didn't look like something I had seen before. I am not that great with new "gadgets" and it looked overwhelming, however Omar was able to explain everything in a way that was easy to understand. Honestly, usually when I am explained the different buttons to operate a new gadget- like my iphone or new remote controls I just figure I will learn eventually with trial and error. In any case, I don't think I will have to do that with this car! I felt no pressure to rush my decision, and Omar helped me feel comfortable asking any questions I had. This is my 7th car that I have owned (with my husband). Four of these cars have been purchased at dealerships. This was the best experience I have had so far!

wmac01

24 de mar. de 2011

Best service ever. I wasn't even going to buy a new car and omar came uo with a better deal on new car over the used model I was looking at. They worked with my credit issues to make things work out perfectly!I would send any family memeber or friend there with out question.

OranGurevitz

24 de mar. de 2011

I had a pleasure to work with Igor Kapustin. Igor took very good care of me. I still didn't buy my new Sienna but the handling, care, professorialism and courtesy that Igor showed me is amazing. I would like to recommend any potential buyers to work with Igor and believe me you're in good hands. Hope everything work out and i will buy my new Sienna. Oran

larryp

6 de may. de 2007

I went to this place shopping for a 2007 Prius. Id done a lot of research beforehand, but still was very put-off by the condescending attitude of the salesperson I had to deal with. Maybe that should have been a warning sign, but omens be damned, I wanted that Prius, even if it meant putting up with a jerk in a tie and short sleeves for a few hours. After some quite tedious back and forth over the price, we did finally settled on a price that was agreeable. Or so I thought. When it was time to deal with the finance manager and sign the contract, I was incensed to find that they were trying to sneak in a much higher interest rate than the one theyd already promised. Look, I get how this sort of thing works. If youre not paying attention, unscrupulous salespeople will milk that for all its worth. I suppose what I found most infuriating was the self-righteous tone they took when I called them on it. The sleazy general manager began shouting at me, and arguing that I was the one at fault! I really dont know how else to characterize the people I had to deal with, other than as unprofessional, and downright immoral. I hope that if you do decide to shop here, youll be very, very careful, and that you have a thick-skin when it comes to people generally insulting your intelligence with games and low-balling tactics. In general, I like to give people the benefit of the doubt, and dont want to leave bad reviews over every little minor annoyance. But in this instance, I really feel morally obligated to share my very poor experience with everyone else. If I hadnt been paying attention the entire time, the general manager of this dealership would have happily jobbed me out of a few extra thousand bucks. In short, if you want to be treated like an idiot and dont mind being ripped off, by all means, give this place a shot. Otherwise, I would strongly recommend Fremont Toyota, where there was a refreshing lack of sleaziness and I was able to get a better deal in half the time I wasted at this place.

nwkfmt

6 de oct. de 2005

Salesman Al Lazo of Toyota 101 in Redwood City is a Magician:Quoted me on a Camry XLE for $100 over invoice less $750 "rebate". My first impression on this was Invoice + $100 + tax, fees, and license LESS $750 rebate. Actual Amount paid: Invoice + $100 + $750 + Tax/License Fees - $750. Translation: Toyota 101 (thanks Christina Cortez, the finance manager) said they have the $750 rebate. But they have to add it to the original price first before deducting it after tax/license.As a result, there really is no discount/rebate. It's like paying the orig Price + Rebate amount less Rebate Amount. That MEANS NO REBATE.The manager told me they do that with all the customers. This means they can also do this to you. So STAY AWAY FROM THIS DEALERSHIP. If you ever consider buying here, get a quote or the "out the door price" in writing first. Better yet, check with other dealers first. I learned a very difficult lesson with this dealership..Also, Christina Cortez tried to sell me a 5year extended warranty. Does anyone ever needed an extended warranty on a Toyota? I don't get it. The name itself is the guarantee that the car will last a long time.

mikemyra2_3

31 de ago. de 2004

Bought a new Sienna August 2004. Very easy to deal with via email. Got a very competitive and firm price- vehicle in stock. Entire transaction was 1.5 hours. Finance guy tried to sell me a bunch of overpriced extras, but was pleasant and not pushy when I declined.