Corolla,2017

20 de nov. de 2016

Great service by the sales staff. Treated us well and got into a great car, 2017 Corolla. Each member we dealt with was very professional and helpful.

Testdriver

20 de nov. de 2016

Greg answered all of my questions and even help set up programs on the car. Alfred did not pressure to add the warranties, but offered helpful information. I went in to just test drive and drove out in a new 2017 red Camry XLE. Thanks for a great experience.

Carl

20 de nov. de 2016

I was given a good trade in quote on my truck without them looking at the vehicle.The employee's were friendly and helpful.I got a good answer for all my questions.

reedanthony988

20 de nov. de 2016

The people at this dealership were so friendly and helpful. I visited many dealerships looking for a car and I had a very different experience here. It was the best buying experience I've ever had. There was no "car salesman" feeling with Robert Reid. The man was very friendly, very helpful, and when he didn't know something he made every effort to find out for me. I even test drove a car that didn't seem right during my experience and they pulled off of the lot because they refused to sell a subpar car. I can say Robert Reid was an outstanding individual to work with as well as the rest of the staff. I'll be back here for my next purchase.

Tim

19 de nov. de 2016

I found this dealership via my used car search online (used Ford F-150). When I arrived at the dealership, the sales and finance staff were professional and courteous (specifically Keith and Zane). They have very competitive prices and I had an excellent overall experience. Would definitely recommend and do business with again.

Whitney

18 de nov. de 2016

Robert was very helpful. I stopped by multiple days within the week to look at the car I bought as well as other cars. He was patient with my grandfather and me. The whole staff was courteous, respectful, and truthful. They were very attentive to me even though my grandfather was the one purchasing the car. Overall, we were very pleased with our experience I would definitely buy from Robert again!

Hickory

17 de nov. de 2016

Went to buy a new Tacoma, no problems. My sales person is Joseph Abdullah I highly recommend Joseph. All of the staff at the dealership was very pleasant.

George Warren

17 de nov. de 2016

Our experience with Toyota of Cleveland was excellent. From the time we encountered a salesperson until we were in our new vehicle everything was great.

Lori Whaley

16 de nov. de 2016

Toyota of Cleveland is where I buy my cars. My salesman, Greg Bain does an excellent job of answering all of our questions. Jr Willoughby helped us work the deal and Keith Jackson runs the service department like a Boss! Tyler Rutledge made the paperwork as painless, as possible. The free weekly car washes and the 2 year service aren't shabby,either!!!

Lori and Robert Whaley

16 de nov. de 2016

Toyota of Cleveland is where I buy my cars. My salesman, Greg Bain does an excellent job of answering all of our questions. JR Willoughby helped us work the deal and Keith Jackson runs the service department like a Boss! Tyler Rutledge made the paperwork as painless, as possible. The free weekly car washes and the 2 year service aren't shabby,either!!!

Robert Harbert

15 de nov. de 2016

Our experience with Toyota of Cleveland was really good. Usually we do not look forward to buying a car but this time it was very pleasant. Our Salesman was knowledgeable about the vehicle and very helpful. They were not pushy and we arrived at a price with no trouble. We really like our car and would do business with them again.

M. Parker

12 de nov. de 2016

Thanks so much to Justice Hall!! You made buying a car a wonderful experience! If you need a car, go see Justice!! He is very knowledgeable and just an awesome guy! I would give Justice 6 stars if i could!! Thanks Justice!!

Bobby

12 de nov. de 2016

Got a great deal on a new Highlander. Roger was a big help in getting me the right car.I would recommend Roger to everyone.

Tebert

12 de nov. de 2016

Vimal was cordial and knowledgable about the entire process. Great personality, pays attention to detail. Did a wonderful job explaining the mechanical details and how to operate the vehicle.

Jonny

11 de nov. de 2016

We were greeted by Cory, very nice and no pressure at all. One of the best dealer I have seen, maybe we know exactly what were were looking for. Checked out the car and test drive and everything. We ended up bought the car (cash, no financing). No pressure or hustle at all, very nice an pleasant negotiation. We came prepare and know exactly what we want and exactly how much we will spend.

Jordan Hodges

9 de nov. de 2016

I came in on my break just to look and then by the end of the night I was in my dream SUV! I couldn't believe that they had all the features and more! This was an amazing experience for me and I couldn't be happier! Thank you!

Richard Pierce

8 de nov. de 2016

First I'd like to mention the location. It is conveniently located off of I 75. As we drove up there was a sales rep there immediately to meet us. He took his time with us today and gave us a very detailed explanations of the cars we were looking at. We were treated well during the entire process of looking, trading in our car, buying and driving off in a new RAV4 hybrid. If anyone is looking for a new Toyota, I highly recommend this dealership. Since we have had three previous cars, the service department has always treated us well with all maintenance request met.

Brandon Banther

7 de nov. de 2016

Visited multiple dealerships in the past few weeks. Toyota of Cleveland was by far the best, All the employees were very friendly and helpful. Keith did a great job and was straight forward and honest with me. Glad to be his first customer.

Tundradriver510

6 de nov. de 2016

Great experience went to get our Toyota Venza serviced and looked at new 4Runners Demitrius Beasley and Phil Hill went above and beyond to make us a late night deal on a new limited I would strongly recommend this dealership if your in the market for a new car

newtruck2016

6 de nov. de 2016

Demetrius did an excellent job in helping find my new truck . Everyone did a great job so that we could come to an agreement on price. They helped me find a vehicle that met my needs and price range.

Sue Ann Glass

5 de nov. de 2016

I trust the service/ mechanics with my car. This can mean the difference in life & death. Tire blew and they put on a new tire

Kristi

5 de nov. de 2016

Stockton was an awesome help and Zane got us done with the paperwork in a flash. This is our 2nd time dealing with Stockton and we will not hesitate to come see him again.

Charlotte S Fisher

5 de nov. de 2016

Joey was great. Very knowledgeable and kind. He is a great salesman. We appreciated all of his helpHe spent a lot of time with us and went with us on a test drive.

Creyno

4 de nov. de 2016

I'm very happy I was able to make a deal with the guys at Toyota of Cleveland. Brad was very helpful and I feel truly cared about my situation needing a cheaper vehicle. Everyone was excellent to work with, very professional, and very nice.

Sue B. Smith

4 de nov. de 2016

Gregg Bain helped me look at used and new cars at Toyota of Cleveland for two hours, never losing patience with me. I was undecided about exactly what I wanted at first but he listened and talked me through each of my requirements. He never pressured me to buy a car but I did decide to purchase a Rav 4 and during the negotiations about the price of the new car I felt we worked as a team to come to an agreement. He did everything I needed without being loud and slick and overly talkative - I felt like a person more than a customer. The paperwork took a while to complete since I was financing with Toyota but Zane Carpenter did a thorough job, working efficiently and pleasantly.This is the fourth car I've bought from Toyota of Cleveland but I'm so happy with the cars, the service department, and my salesman Gregg that I can't imagine ever going to another dealer. I drive right past a dealer near my house in Chattanooga but don't mind the extra 20 miles because of the people who work in Cleveland.

MURPH98

4 de nov. de 2016

DROPPED IN TO LOOK AT A USED CAR THAT THEY HAD POSTED ON WEB SITE . SALESMAN COREY YATES SHOWED ME THE CAR THAT I WANTED TO LOOK AT .AND ROUNDUP BUYING THE USED CAR FROM CORY .GREAT SALESMAN AND GREAT DEALERSHIP . FROM START TO FINISH I GIVE TOYOTA OF CLEVELAND A+

Happytruck

4 de nov. de 2016

Bought a truck from Roger Thompson. Second vehicle we have bought from him and he is always professional and never pushy. Great doing business with him.

Linda Stuckey

4 de nov. de 2016

on a scale of 1 to 5 and 5 is the highest number, I would give this experience a 5 rating.

Pearl Wong

3 de nov. de 2016

Services is excellent. I was informed of the work that was done for my car. The Staff was friendly and skilled. Had an awesome experience with Toyota of Cleveland. It was worth the drive to this location.

donnalynnc

29 de oct. de 2016

good quick visit. 30 minutes. Nice staff. Popcorn smelled good. Chairs were comfortable. It has taken more time to respond to all the emails phone calls and to fill out this survey that the service visit.

viviangraves

25 de oct. de 2016

This location was within 50 miles of my home and we wanted to deal with someone local. Hopefully, the service dept. will be just as good. I found. the dealership very friendly, not pushy, but trying hard to earn my business. We have only driven home, but at this point we are satisfied.

Willie

24 de oct. de 2016

Everyone we dealt with was professional, helpful and no pressure. By far the best experience I've ever had at a car dealership. Would highly recommend....Toyota's sell themselves....no sales pressure needed.

6211pj

23 de oct. de 2016

The sale person Stockton help me and my wife find a 2004 dodge durango. The sale manger Justin was very engaging helping to point out all the vehicles that they had to offer. i had went to look at a 4runner and left with a durango t a great price. I would recommend the dealership to everyone

DJ

22 de oct. de 2016

I have been driving Honda's for the past 39 years. Unfortunately, Honda did not have what I required in a vehicle so I visited Capital Toyota in Chattanooga. The experience there was horrendous. It took me a month, but I finally went to Toyota of Cleveland. The experience there was unbelievable. From the time you walked into the dealership until the transaction was finished, you felt like a valued customer. They are a great team that works together. I will definitely recommend this dealership to everyone.

Jillinator

22 de oct. de 2016

I was so far upside down in my lease (Chevy) I would have had to pay over $4000 in fees and penalties (mileage) and still had 8 months left! Roger and Justin took it off my hands and got me into a Camry. I'm stress free as far as my car goes! LOVE IT!

Thomas George

22 de oct. de 2016

I went to this branch for buying a Camry. Though I visited this branch before, I was not happy the way previous employee dealt with. Nevertheless Rob, Justin and Taylor have been so helpful, explaining everything patient, and they provoked me to buy in a very positive manner.I feel satisfied, as I got what I needed. I had a choice in bet ween a Honda accord and Camry . Rob walked through the entire process with lots of information and compassion. He explained the pros and cons of both cars. Moreover he explained all details, and settings in my new Camry. Thus I feel I came to the correct center to buy the car. In addition, I would mention that they have variety of selections and a very friendly team helping with all needs. I was so happy when heads of each department came to me and explained things with a friendly manner.Since it was a gift to my wife, Justin and Rob arranged a very good celebration to make it as a surprise,that my wife felt so much happy of it

Mark1

21 de oct. de 2016

The Toyota of Cleveland team was professional, friendly, and informative. Vimal Roy, Jr Willoughby, and Zane Carpenter made sure our purchase experience was a smooth process. Our thanks to the team!

Candy Rice

20 de oct. de 2016

Toyota of Cleveland has been the greatest dealership I have ever dealt with. Staff goes out of there way to help you find the car for you. This was the fourth car my husband and I have purchased from here. Also father -in-law bought a van from there .Roger Thompson is a really great man to go and see for a car. He will help in anyway possible to get you in the car you are looking for. So go by Toyota of Cleveland and see the best for a new or used car. Also the service department is awesome!!!!!!

Edlin65

20 de oct. de 2016

My husband and I were looking for a new car. We had made our usual trip around Cleveland and due to having Toyto brand cars for the last 30 plus years ended back at Toyto of Cleveland. The professionalism and knowledge was greatly appreciated.I had recently been diagnosed with lukemia and when we went into sign papers Mr Ratledge had wiped everything with disinfect. I was totally impressed and appreciative. He even wiped the pen down.The other gentleman that impressed us was the gentleman who ran our credit. He was scheduled for surgery the following Friday. He also was exceptional in talking with us and sharing. Not too much. Not too little.Our salesman Robert Reid was with us from the beginning till the end answering questions getting drinks keeping everything flowing smoothly. Fantastic is all We can say about Mr. Reid.Thanks for a long afternoon that went by fast dut to the staff at Toyto of Cleveland May God bless and keep you all safe.Sincerely Eddie and Dr. Linda Wells

Willie

19 de oct. de 2016

Everyone we dealt with was professional, helpful and no pressure. By far the best experience I've ever had at a car dealership. Would highly recommend....Toyota's sell themselves....no sales pressure needed.

thomasmc3

18 de oct. de 2016

Great service always enjoy going there, changed from Capital Toyota to Cleveland Toyota because it seems much friendlier and I get in and out in half the time.Thanks Cleveland Toyota

BCB

17 de oct. de 2016

Just to let you guys know that you are appreciated and the service doesn't get any better. Thank you for all that you do to keep my vehicle on the road.

Michael Hatfield

16 de oct. de 2016

Everyone there was helpful and courteous. No Pressure !I've done business with them before and will certainly do business there again.They made me and my wife feel that were the only people that mattered.THANK YOU

nancy86

13 de oct. de 2016

Everyone in this dealership was very helpful and knowledgeable. There was no pressure to make a decision and financing was easy and not stressful. I would recommend this dealership to everyone that wants a stress free car purchase experience.

Queenie

13 de oct. de 2016

Staff not pushy but they wanted my business. I'm a repeat customer. Everyone is very friendly and they take care of their customers in sales and service.

FrankFamily

12 de oct. de 2016

This is the 4th vehicle that we have purchased from this dealership. Love the sales department and the service department. Everyone is super easy to work with and are there to help you every step of the way.

FrankFamily

12 de oct. de 2016

This is the 4th vehicle that we have purchased from this dealership. Love the sales department and the service department. Everyone is super easy to work with and are there to help you every step of the way.

holley2

11 de oct. de 2016

We have purchased 5 cars over the past couple of years from Toyota of Cleveland. They are honest, reputable and work for you to get the best deal. Buying from this dealership is always a pleasant experience. 5 STARS PLUS!

Penney Letbetter

10 de oct. de 2016

This dealership was the only one to respond to my internet inquiry and did so within 10 minutes. They were so friendly, but also helped me walk through the process of buying a car. I did not expect to walk out with a new car the same day, but their offer was so affordable. I did some internet comparison while waiting and was unable to find comparable prices at competing dealerships. But beyond the friendliness, I was impressed with their courtesy. I was introduced to several people in different departments and each seemed genuine in their appreciation of my business.

Tiger Tina

8 de oct. de 2016

We couldn't find the sequoia we wanted with our other dealer .Pulled up on Toyota of Cleveland and BAM!!! there they were and the service from Brad Coty was informative and quick.Tyler was very good also got us in and out with everything we wanted.you would be well served by going to Toyota of Cleveland!

Colby3

4 de oct. de 2016

I couldn't find the Tacoma I wanted on the lot (Tacomas sell like hot cakes) so, I went to Greg, told him what I wanted, and he had my truck there the next day. Greg worked with my mother previously that week to get her a four runner delivered to Cleveland. Needless to say, he went above and beyond to please two customers in one week, all while helping other customers as well. Tyler Ratledge also worked with me at the dealership. He explained all of my paperwork in great detail and made it simple to understand instead of trying to rush through it to make a sale. Tyler also helped my mother with checking multiple times on her interest rate and giving extra effort to get her the best rate on her four runner. All in all, A+ experience by far. Highly recommend, and will be doing more business here in the future!

Jessica Towe

3 de oct. de 2016

Roger was very helpful and friendly. I was in a very big hurry and he did everything possible to get me squared away as quickly as possible.

Raykri

30 de sep. de 2016

Over the years we have bought several cars from this dealership. We were always treated very well and our last purchase was no different. We were interested in buying a Tundra, the truck we wanted was not on their lot but Mr. Doty and Mr. Willoughby went to work, found what we wanted and had it sitting on their lot the next day. Mr. Carpenter promptly had the paper work done. Furthermore, should you need any warranty work done, their service department managed by Tom Trout is top notch. We whole heartedly recommend these guys!

Baylee Griffith

30 de sep. de 2016

I had wanted a new 4runner since I was 16 and when I finally decided to get one, I went to Toyota of Cleveland because of their awesome reputation! The specific 4runner that I wanted wasn't there but they assured me that they could get me one! Justin and Vimal went above and beyond in making sure they found me the exact 4runner I wanted! Everyone there was always so welcoming and made sure I was being taken care of. My car salesman Vimal was just precious! :) He always kept me updated about my car and made sure it was nothing less than perfect! I love my new 4runner and I will go back to Toyota of Cleveland when I get another one!

Mimi

27 de sep. de 2016

Knowledgeable, Helpful, Made car buying experience easy and quick! Tommy Shackleford was very helpful and answered all our questions. We would not hesitate to use Toyota of Cleveland again.

steph9803

26 de sep. de 2016

Myself, my husband, and my parents decided to stop by while in Cleveland. Justice greeted us as we walked up. He went on to start showing me a vehicle that was in my price range and had everything I needed. That's when my husband pointed out a beautiful Cadillac Escalade that I took one look at and just knew I couldn't afford to buy that day. When I saw the amazing price on such an amazing vehicle with such low milage...I just couldn't believe it. After taking it for a test drive I fell in love. So here I am a couple of days later still in awe that I own it. They were extremely helpful in getting me into the vehicle I wanted and helped make it happen. I would recommend Toyota of Cleveland being anyone's first stop in searching for a new or used vehicle.

mimiof2as

23 de sep. de 2016

Our first leasing with Toyota, great experience. Everyone super nice, and everything went smoothly. Definitely would recommend to anyone looking for friendly, and knowledgeable personnel, and the deal we received was unbeatable. And this comes from Honda owners from way back! Gregg Bain is the best, and Tyler Ratledge made the financial transaction super easy. Great dealership, highly recommend!

franleighg

20 de sep. de 2016

What started off as a "just looking" visit ended with us purchasing a new Toyota Corolla. Roger was friendly, respectful, and knowledgeable. On the demo drive, he showed various features of the car. Safety was my main concern in searching for a vehicle, and knew Toyota would last for years to come and eventually be a great first car for my children. Shopped around at the Toyota dealership in Dalton, but after being greeted by Roger right from the get go, I knew we would be purchasing our vehicle from ToC (no need to "just look" at those other dealerships). Zane was superb working his magic with the financing, as this was our first vehicle purchase over 15k, he understood it was a bit intimidating and made the whole process a lot easier. They worked with our budget and I left a pleased customer. We will be returning to ToC when it is time to purchase our next vehicle.

Avalon1

19 de sep. de 2016

We were greeted as we got out of our car and the Sales person was friendly and informative.Took us to the car we were interested in and gave us information and let us drive it as he explainedthe function of the different features. The entire process was informative from everyone at thedealership. We drove away with our car after they worked with us on a price we could manage.

Avalon1

19 de sep. de 2016

We were greeted as we got out of our car and the Sales person was friendly and informative.Took us to the car we were interested in and gave us information and let us drive it as he explainedthe function of the different features. The entire process was informative from everyone at thedealership. We drove away with our dream car after they worked with us on a price we could manage.

lbrant

16 de sep. de 2016

I work for a company in Cleveland, Tn. We buy all of our Toyota's from this dealership and they never fail! Gregg Bain is our sales person and he is such an awesome guy to work with! He makes everything smooth! The most recent purchase was personal for me, it was for my son's first car! Gregg knows my time at the dealership is short due to my work schedule and he found a couple of cars for me to choose from! I took them for a test drive and decided on the Toyota Corolla, can't go wrong with a Toyota because they last forever if you take care of them! My son loves it! The car was in perfect condition with low miles and a great price! Gregg made the process for me easy! He did all the leg work, I just had to say yes and sign the paperwork! Thank you Gregg for your hard work and dedication to us! I want to say thank you to Tyler Ratledge in the finance department as well! Without you this purchase could not have been possible! You guys are awesome!!

finemedic

16 de sep. de 2016

Thank you all for assisting me in buying my daughter a vehicle. Great experience. Juan really went the extra mile. Thank you again for all of your help.

shamshu786

14 de sep. de 2016

Thank you for financing a car for me when no other dealer could accept me because i dont have much credit, but toyota of cleveland got me with good rate and great price.

Dave_Mason

13 de sep. de 2016

Toyota of Cleveland once again provided me with the excellent service I have been given time and time again. Gregg Bain, Tyler Ratledge, and Cedric Elliott are all honest and quality individuals. Rest assured I will always shop at Toyota of Cleveland FIRST!I cannot say enough positive things about this dealership from top to bottom. Highly, highly recommended.

Ellis_013

12 de sep. de 2016

Toyota of cleveland worked with us and fixed the issues we had with a price quoted to us . We came to an agreement everyone could live with and they even stayed after closing to finish our deal. I highly recommend going to see them to buy your next vehicle. Zean has definitely earned our business in the future and Toyota of cleveland will be our first stop when we start looking for our next vehicle

tbell1979

12 de sep. de 2016

Joey, Monte, Justin, and Tyler were all fantastic! I'd recommend Toyota of Cleveland to anyone looking for an excellent car-buying experience. They found the extremely specific FORD truck I was looking for, called me the minute it came in, and worked with me every step of the way so I could bring it home.

matthew scalla

9 de sep. de 2016

I bought a 2016 Toyota Corolla and could not be happier. I dealt with Rob Ried and he made our buying process very easy. I will be going back to buy more vehicles.

W.dooly

9 de sep. de 2016

You gave us a warm reception and made this an enjoyable experience. We look forward to a continued relationship with you.Thanks!Weyman Dooly & Margie Larkin Dooly

ravIVontothe5th

7 de sep. de 2016

Joey Abdullah was there to make sure I was comfortable and help me anyway possible on purchasing the right car. Excellent service! Wouldn't buy anything other than a Toyota, and the next time I do it will be at this location.

East_TN_Prius

7 de sep. de 2016

They had a good selection of vehicles, conveniently located and easy to work with. I would buy from them again and recommend them for any Toyota purchases.

Anthony

6 de sep. de 2016

Went in looking for a truck (new or used) and walked away with a great truck and a new car for the wife. Everyone that worked with us was very courteous and helpful.

Kim

6 de sep. de 2016

Tommy Shackelford treated us like royalty from the time we pulled into the lot until the time we left. He was the best! He made sure he did everything he could to put us in the vehicle we wanted. Justin Chretien and Tyler Ratledge were awesome too! We could not have asked for a better team! We are more than satisfied! This was truly the BEST car buying experience we have ever had and we are now lifetime customers of Toyota of Cleveland!

kjmitchell

5 de sep. de 2016

Tommy Shackelford treated us like royalty from the time we pulled into the lot until the time we left. He was the best! He made sure he did everything he could to put us in the vehicle we wanted. Justin Chretien and Tyler Ratledge were awesome too! We could not have asked for a better team! We are more than satisfied! This was truly the BEST car buying experience we have ever had and we are now lifetime customers of Toyota of Cleveland!

batemanldb

5 de sep. de 2016

they worked very well with me. I was look at one car and got a different on. they worked with me changing my mind. they understood and helped find exactly what i needed

KarenCam17

3 de sep. de 2016

Our salesperson, Brad Doty, greeted us promptly upon our arrival at the dealership. He was very friendly, knowledgeable, and helpful. We took the 2017 Camry SE for a test drive, and Brad pointed out the various features, and answered our questions. With Brad's helpful input, we found that our decision was very easy to make, because the SE had what all that we wanted in our new car.Next, we were introduced to Tyler Ratledge, the finance manager, who helped us with the completion of all the paperwork involved with the purchase of our new car. Tyler explained the particulars of the trade-in of our car, and answered our questions, and told us about everything that we were signing.He was also very friendly and helpful, and was very good at his job.This dealership was a busy place while we were there, and with employees such as Brad and Tyler, it is easy to see why. Our car-buying experience was not only easy, but fun!

Mrsnoles33

3 de sep. de 2016

So I needed a ride and rob was my guy! I had my eye on a Kia Sorento from online! He was standing outside, beside her (my car) waiting for me to arrive! He was very attentive to my needs, no fuss, no cuss. He made everything happen, in a timely manner, no matter the obstacles ahead, he kept trying, Cause he knew that ride was meant for me! If your looking for an amazing deal, Toyota of Cleveland is the place to be, drop rob a line and you could be riding in a dream, just like me! -Ashley D. Noles

Dorothyrav4

1 de sep. de 2016

We were greeted by Robert Reid and he was our sales person. Answered all my questions and very knowledgeable of all the vehicle that I asked about. I will recommend Toyota of Cleveland to any one that I know that is going to buy a vehicle. Again thank you very much Rob for all your help. Thanks Dorothy S.

suzer1021

30 de ago. de 2016

I have always brought my Tacoma truck to Cleveland Toyota. They have always treated me fairly. They do a good job! However, I am waiting on a phone call about the parts they have ordered for my recall situation.

Dickson

30 de ago. de 2016

We were greeted warmly by everyone we saw. The facility is very spacious with many conveniences and the atmosphere was one of total comfort at every turn.

Kenco

30 de ago. de 2016

Gregg Bain was professional, considerate, and not in the least "pushy", working overtime to make sure we were well taken care of following the sale.

JennyLeeInTN

30 de ago. de 2016

I went to Toyota plenty of times, usually i prefer Mike, but he retired & Rob joined. Rob wasnt pushy at all. This is his 1st time selling cars & he was very laid back. I explained this was my daughters 1st car & gave him a budget, 5k. He showed me cars, but skipped a couple. I asked, what about... he said, you asked me what i would let my teen drive & thats not one, so i smiled & Rob had my trust. I picked one out of my budget, slightly, 7k. He agreed for a great safe car. We went inside, did some paperwork with JR or TJ, not sure- While I waited on the bank, i had fresh popcorn & water, (soda ava too) & charged my phone (my daughter was blowing it up). Next step, was the finance guy. " Armadillo" is his nickname, but he was super great. He explained everything to my daughter about payments & APR. He even schooled me in Gap insurance, which i never bought til now. Then they filled up the tank & we left extremely happy. It has been one week & we still happy. I miss Mike, but Rob is great too

Terry123

29 de ago. de 2016

Came to look at used truck. Justice was very curtious. Allowed us to look at the vehicles we were interested in. Knowledgeable of vehicles. It was hot he gave us water We picked the vehicle. We wanted paperwork went smooth. We were in and out within a short time

Rede2drive

28 de ago. de 2016

Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Of course it was my 10,000 mile service so I'm not due for any parts, etc yet. Still very courteous. Becky Osborne

Amandachriso

28 de ago. de 2016

We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of automobile sopping. Our salesman Robert was a rock star!!! He made sure we felt valued as a customer especially making such a large purchase. Thank you Robert, Justin, and Kyle for all that you did!!!!

Don

27 de ago. de 2016

Our salesperson was very helpful in getting us the car we wanted.

jpmurphy

26 de ago. de 2016

responsiveness of dealership and employees was very good. assistance was good. this is the eighth car or truck I have purchased or leased for dealer owner. will continue dealing with owner. I suggest that you not require 25 words for completion of survey.

llynn6067

25 de ago. de 2016

I know what I think when I see so many 5 star reviews and then someone posts a poor review. However, I have taken my 2015 Tacoma in to have something fixed 4 times so far and nothing has been done yet. First two times were for water running in from under the dashboard when the truck sat at an angle in my parking space at work. They said they could not duplicate the leak, therefore, could not fix it. I even had it on video leaking. Also plenty of forums on the internet about this same problem. Seems like they would have just replaced the part that was defective. I've been waiting over a year so far to get a loaner car so I could leave my truck with the service dept until they could find the leak. Still no loaner car available for me. Next problem was some grease leaking out from the steering column. Luckily I had weather tech floormats, so it didn't stain the carpet, but all they did was wipe up the grease and said that was completely normal. Really? Lastly, and I do mean lastly, because I'm trading this xxx in on something else, the air conditioner goes out. I take it down again to the service dept, and they say a rock must have put a whole in the condenser, and it's not under warranty, over $800 to fix. I worked in a dealership before. I understand how warranty works, but I guess I believed them when they talked us into buying the extended 8 year bumper to bumper, everything covered, warranty for a few extra thousand dollars. I'm DONE with Toyota!

Dale Hiser

25 de ago. de 2016

Anthony Simms always does a professional job of taking care of his customers. He truly understands "ownership"! Very polite and always greats you with a friendly smile. I really appreciate Anthony getting me in quickly and taking care of business that makes your experience enjoyable .THANK YOU ANTHONY !

CourtneyT

24 de ago. de 2016

Everyone was so great, helpful, and patient! All of my answers or concerns were immediately answered. They weren't PUSHY is one of the key reasons why I went with Toyota of Cleveland and not someone else. Overall, I would recommend them to anyone!

Karahn

23 de ago. de 2016

I am a teacher in Chattanooga and live in Chattanooga. The Toyota of Cleveland team treated me like royalty and they will you, too. My 10 yr old Camry hybrid broke down and it was clear I needed to purchase a new car. Toyota of Cleveland delivered a new car to me at my work! All they knew was that I wanted a hybrid and wanted to see what they had to offer. The driver drove me to the shop where my car was in Dalton, GA, and then drove my car to Toyota of Cleveland to get evaluated there. They let met test drive a new RAV4 for a day. Then they let me test drive a new Prius and let me keep it until it was convenient for me to come to theit dealership in Cleveland. It became evident I needed a new car and after a week they had put me in 3 cars and I really got a feel for what I wanted. Thanks to Juanita the Internet sales manager and Monte, the manager, for working with me and my schedule to coordinate me testing out 3 cars. When I made it into the shop, salesman and leasing consultant Roger Thompson worked with me to come up with prices I was comfortable with and helped me to see the prices and advantages of different hybrids. He was very down to earth and friendly. I ended up leasing a 2016 Prius 4 that he showed me and am super excited and grateful for his expertise and patience in working to find the right fit for me. My experience was pleasant and everyone I worked with made me feel at ease with such a big purchase (for me) and important. Thanks also to Brad Cobb for his assistance. Rick Bowers- I need Thules. Will come see you too!

RobLew

23 de ago. de 2016

The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Great folks to business with.

Mrwam

22 de ago. de 2016

From the first phone call that was returned quickly about our enquiry of a vechile purchase to the final paper work of our purchase , we were so impressed by every person we dealt with at Toyota Of Cleveland! They know how to get it done and do it right the first time! Our salesman, Justice Hall , was very easy to talk with and was very knowledgeable about the Toyota brand.

Larry

22 de ago. de 2016

(25665) This was my second time purchasing an automobile from Cleveland Toyota. Both there sales Department and service Department are very attentive to my needs as a new owner. Easiest deal I have ever done at any Dealership, they stand behind there word.

Mr. Miller

22 de ago. de 2016

Excellent service department! The reason I send family and friends to Toyota of Cleveland. Oh yes! Let us not forget the friendly and professional sales staff and pricing.

AimeeMasch

21 de ago. de 2016

This is the second Toyota we have purchased from this dealership. All of the staff is friendly and helpful. Our salesman, Brad Doty was especially helpful and knowledgable. He patiently answered all questions and set the electronics in our new car! He was prepared and efficient during the purchase so we didn't have to deal with lengthy negotiations or paperwork. We highly recommend his services and will return to purchase another vehicle when we are ready.

Alice - happy customer

21 de ago. de 2016

Our salesman was very courteous and thorough. Justice patiently answered all our questions, and wasn't afraid to say I will find out for you when he didn't know. He was respectful and never pushy. We very much appreciated his guidance and kept us in the boundaries of our price points. I would highly recommend others to this dealership. They are a well-run team, working hard to please the customer.

aimeemasch

21 de ago. de 2016

This is the second Toyota we have purchased from this dealership. All of the staff is friendly and helpful. Our salesman, Brad Doty was especially helpful and knowledgable. He patiently answered all questions and set the electronics in our new car! He was prepared and efficient during the purchase so we didn't have to deal with lengthy negotiations or paperwork. We highly recommend his services and will return to purchase another vehicle when we are ready.

Jackson Case III

21 de ago. de 2016

Made appointment. Ready for me when I got there. Fast check-in. Work done in timely manner and left satisfied.

Jakey

20 de ago. de 2016

I searched the Intenet for all local Toyota dealerships and decided to go there. My wife and I were greeted by the nicest young salesman who went out of his way to accomdate us. I told him I was not interested in a lot of haggling and he told us "we will make this work." We were made an offer and we counteroffered. The deal was done. The finance manager explained very thing so throughly and we are now the happy owners of a 2016 Toyota Corolla LS Preimum.

SaraA

20 de ago. de 2016

I felt comfortable asking any question and was not made to feel silly for asking. Toyota understood my price restraints and was respectful about it. They worked hard to make a new Corolla fit my budget. I feel appreciated as a teacher and customer.

Betsyconroy

20 de ago. de 2016

Justice was so fantastic in getting me in the perfect car! We're so happy with our experience and will recommend Toyota of Cleavland to friends and family. Thank you! We love our new Highlander!

Colleen Kinsley-Greenlaw

20 de ago. de 2016

Overall, this car buying experience was excellent . Each representative, whether sales, finance or service was friendly and knowledgeable.

jwhaley

19 de ago. de 2016

I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they checked everything under the hood and even checked the tire pressure and put air in them. My Camry runs like a dream again. Thanks!

LCheeks

19 de ago. de 2016

My experience buying my new 2016 Toyota Avalon was awesome. All the staff were great and worked hard to get me a great deal! Couldn't have asked for a better experience!

Danny Birchman

19 de ago. de 2016

Rodger Thompson at Toyota of Cleveland helped me get a used Subaru Outback. He was very helpful in negotiation and went out of his way to get me records for the vehicle that weren't on Carfax. I would highly recommend anyone looking to get a car in the area to talk to the folks at Toyota of Cleveland.

Buyer

19 de ago. de 2016

This was a very smooth transaction and I was treated fairly.

Captainagc3

19 de ago. de 2016

My 4th Toyota, and 2nd in a row from this dealer. It's good to have this outstanding dealership in Cleveland so close to us when the local dealership in Chattanooga is so bad.

Tisha

19 de ago. de 2016

Alfred Polk is a awesome salesman! Toyota of Cleveland will always have my business!

bigt

18 de ago. de 2016

My Tacoma was making a strange sound. Took it in, and the service crew could not isolate it and asked that I leave it. Did so and they fixed the issue in record time

RBrandt

15 de ago. de 2016

We had been impressed with this dealership even before walking through their door! It is a beautiful dealership with a huge inventory. We were not expecting to buy a car there when we stopped by, but the 2013 bright red Camry we drove was exactly what we were looking for...and even more! Brad Doty was the perfect salesperson and came up with a deal we were satisfied. We quickly found ourselves cleaning out our Tacoma, trading keys, and driving our new car home! We are very happy with this dealership and would recommend it to all. We plan to have maintenance for our three Toyotas done at Toyota of Cleveland, which is a change for us.

oldwrencher

15 de ago. de 2016

This is the way dealerships should be. The staff is great and the facilities are new and modern looks more like an commercial airport its great. They make you feel like your joining a motorist family and nothing to get worried over proffesional and courteous. Fast competitive pricing. I am a ford and chevy Jeep kinda guy but Toyota is really ahead of the curve . I was so impressed I bought a new truck from them and am satisfied I made the right choice love my new Tacoma. The staff felt like I was dealing with friends and they drove my car home for me that I was shopping in. At Toyota I got free service oil changes and stuff for 2 years!. And while you wait on your car or truck the have a massage therapy! Our other dealerships in town are not at this level they are still stuck in the 1990's.. Go to Toyota of Cleveland Tennessee today! Just right off I-75

Tommy Roe

15 de ago. de 2016

Nice Experience.thanks thanks thanks thanks thanks

Rmorgan713

14 de ago. de 2016

It was a pleasure to do business with all of the sales members and management. I feel like we were given a fair deal on our purchase. When I say "fair deal", I mean that in a very positive way. Thanks to each and every one of you.

Muadib395

13 de ago. de 2016

Since buying Toyotas from this dealership I have been going back there for years. Always great on the surface always going the extra mile to try and help me. Would definitely recommend this dealership to anyone looking for a Toyota.

Danniefret

12 de ago. de 2016

I had a great experience with Toyota of Cleveland. They helped me and made sure I was taken care of the whole time I was there purchasing my new car! I worked with Stockton and he was great and made sure I got the best deal possible. He was great to work with. I am nothing but happy with my new purchase. Thank y'all so much!

Patsy G

11 de ago. de 2016

I met my sales associate, Rob, on the lot. I had found my vehicle via internet, and had come to test drive. He was extremely accommodating and honest. We were able to come to our terms quickly and the deal was complete. So simple!

an4dan

10 de ago. de 2016

Very efficient and quick and everyone was very nice. I brought two vehicles in and both were handled serviced to my satisfaction. I recommend this service department to anyone.

Jeffery Byrd

8 de ago. de 2016

I have always wanted to drive a Toyota. Through a family referral, Gregg Bain was able to find the car that I needed and wanted. Financing through Toyota was a good experience, and Tyler was able to get my payments where I needed them. Toyota of Cleveland can put you in a car that you can afford and one that you can be proud to own. Wow! Now I own a Toyota!

Happy new camry owner

8 de ago. de 2016

After a wreck in our 2013 camry the car being totaled and my wife not being injured we knew that the camry was the only car for us. We had purchased 3 cars from toyota of cleveland in the past and always had a good experience, Rob, our salesman was very knowledgeable about the car and very nice and easy to deal with, all in all a very good car buying experience, thanks to all.

TRAVIS

8 de ago. de 2016

The service at Toyota of Cleveland was great . We really appreciate the straight answers and fast service that we got from the whole staff. My wife is so happy with her new car! I will soon be buying me one and it will be from there!

Ashley Painter

8 de ago. de 2016

We had a great buying experience and found the vehicle we were looking for

James25

7 de ago. de 2016

I had a great experience at Toyota of Cleveland. My salesman, Juan-Carlos was friendly and personable. He didn't try to pressure me into anything. He was more concerned with helping me find the right vehicle at a price I can afford. The finance department answered all my questions and helped me find the best rate on the market. I'm definitely going back whenever I need help with a vehicle. Thanks guys, I love my new truck! You're the best!

Wendyd4

4 de ago. de 2016

Everyone was so wonderful to me & listened to me completely. Love Alfred Polk & Tammy Myers for helping me find the prefect car for me!!! I have told everyone about my new car & my friend came last night to purchase at!!

lmfj20001

4 de ago. de 2016

I found another Toyota Highlander Hybrid Platinum in the color I wanted at this dealership a few days ago. They had it in stock, unlike any other dealers in metro Atlanta where I live, but the dealership is about 125 miles away in Cleveland Tennessee. Well, I called them for more information and they were very nice, so I set up an appointment for a day I could take off during the week. Unfortunately, for a good number of reasons, I couldn't leave until about 2pm that day (yesterday- March 3). I immediately got stuck in very heavy traffic (actually almost a parking lot) on Atlanta's Perimeter highway (I-285), notorious for this kind of stuff. I lost over an hour before I could even leave metro Atlanta! In addition my route took me into even more heavy traffic several times and cost me even more time! Suffice it to say I finally got to the dealership about 5:15pm! Everyone was extremely nice and they made me a great offer on the car I wanted and a good deal on my old Highlander Hybrid as a trade-in (10 years old with over 175,500 miles)! When I left Atlanta that day, I had no plans to do anything other than test drive the car I wanted, but they were so generous with their time (they normally close at 7pm, but several people stayed until after 9:30pm to help me buy the car I wanted and transfer everything (a lot of stuff) to my new Highlander!!!! I couldn't be more pleased with every thing!!!! I will wholeheartedly recommend them to anyone and everyone both for great deals and even better service!!!!!!!!!!!!!

Scott

4 de ago. de 2016

Excellent experience and I would buy again from this dealership. They treated me as a human, not just a number.

prather,ge66

3 de ago. de 2016

Both General Manager and Salesman were extremely courteous and helpful. Answered all questions and showed me only what I ask to see. Did not pressure me in any way. Worked hard to get me exact car and payment I wanted.

atruss00

3 de ago. de 2016

We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing this morning, and as always, Sean took fantastic care of us. We make it a point to schedule our services around his availability because we can always count on him to be friendly, honest, & helpful. He is always willing to go above and beyond to take care of not only us, but other customers as well. He is a great asset to the Service Dept team.

Autumn Trussell

3 de ago. de 2016

We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing this morning, and as always, Sean took fantastic care of us. We make it a point to schedule our services around his availability because we can always count on him to be friendly, honest, & helpful. He is always willing to go above and beyond to take care of not only us, but other customers as well. He is a great asset to the Service Dept team.

Chief B

2 de ago. de 2016

Salesmen and salesmen managers are very friendly and polite. They seemed to want to go the extra mile in order to close the deal . The customer can get so information before they go into the showroom the sales people have to be on top of their game.

MarkMc

2 de ago. de 2016

Roger Thompson was our sales person. He was very attentive and really listened to what we wanted and guided us there instead of something we didn't need or couldn't afford.The dealership was nice and clean and all the staff were friendly. We were introduced to the Sales Mgr and the GM while there. The whole process took less than half the time it did last time I bought a car. We were very pleased.

RAV4 Hybrid Limited - Greg

1 de ago. de 2016

I was highly impressed by the environment of the Toyota of Cleveland dealership. In fact, It is the best I have ever experienced when I bought a new car. It was a true pleasure to have Ms Reta Maynor assist me in the sales process by providing comprehensive answers to all of my questions (which were enormous and complex) and demonstrating the features to me in great detail both before and after the sales transaction. She is a class act and possesses a depth of knowledge and passion for her work. The management of Toyota of Cleveland should be very proud of her professional dedication and the Toyota Motor Corporation of America should be grateful for her endless commitment to customer service. Previously, I visited a rival dealership and my experience was underwhelming as nobody anything about the options equipped on the vehicle and failed to offer me the opportunity to even test drive the type of vehicle I purchased. By far, Ms. Maynor is the best sales associate that I have encountered. I would highly recommend my friends to visit the Toyota of Cleveland dealership in the future and to seek the consultation of Ms. Maynor. I would be remiss if I did not mention that the Finance specialist Me. Zane Carpenter who I dealt directly with in the contract process and service agreements was enormously helpful and reassuring that 0% financing for 60 months was the best way for me to finance my purchase. I would like to thank the other personnel Mr. Gregg Bain, Mr. Brad Doty, Mr. Monte Burney, Mr, Tyler Rutledge and Mr.JR Willoughby for their friendliness, courteousness, and thoughtfulness in ensuring my overall experience was stress-free and successful! Most sincerely, with deep gratitude to all, especially Ms. Reta Maynor.

Roger Wright

31 de jul. de 2016

My customer service technician Andy Peek did an excellent taking care of me, by keeping meinformed.

Bryan Myers

31 de jul. de 2016

4th new car we have bought at Toyota of Cleveland. Gregg Bain is excellent to work with, as we've used him several times now!

Pamelia Rouser

30 de jul. de 2016

From start to finish, I was treated with great respect and amazing friendliness. There was no pushing or them applying pressure for me to buy. I drove several cars before deciding which car was right for my needs. They worked with me to get a price that fit my budget. I left feeling proud to be a member of the Toyota of Cleveland family. The bell ringing was an added bonus to a wonderful experience. Thank you Paul for working so hard in the hot sun with me yesterday. Your thoughtfulness helped making this experience a wonderful experience. J.R. thank you for not giving up on me and my now owning a 2017 Camry LE!! Also to Kyle for making the paperwork go so smoothly. To all three of you, I'm proud to add you to my family. All your hard work and dedication made this truly a great experience.

cargal71

29 de jul. de 2016

I had a great experience with the dealership. Everyone I worked with was pleasant and took good care of me. I appreciate everything they did for me.

Auburn Tiger

29 de jul. de 2016

Toyota of Cleveland is always our #1 place to shop for vehicles. Brad Doty was very helpful and Zane Carpenter did a great job of explaining the financial part of our purchase.

Auburn Tiger

29 de jul. de 2016

We have purchased several vehicles from Toyota of Cleveland. They are our first stop when buying a new car. Brad is always very helpful and Zane did a great job explaining the financial part of our purchase.

Apainter

28 de jul. de 2016

We bought a new highlander. Everyone was very helpful and nice. We always buy from Toyota of Cleveland and would never shop for toyotas anywhere else

Mignonne

27 de jul. de 2016

Helpful and knowlegable staff.Sales representative was not at all pushy.Purchasing was simple, not confusing and quick.Recommend to new or used car purchasers.

newguy789

27 de jul. de 2016

Friendly service and they really took the time to explain everything, They made it feel like I was not just another customer. I really appreciated that and would recommend them to anyone.

Thomas laing

27 de jul. de 2016

Their sales person made the purchase very easy. The process did not take very long. They worked with us to get the deal we wanted.

Nicole Thomas

26 de jul. de 2016

From start to finish was an amazing experience. The friendly atmosphere extraordinary customer service. Lowest prices in town. Look forward to doing business with the Toyota famil. Thanks Vimal Cedric and Tyler.

carguy 678

26 de jul. de 2016

Friendly service and they really took the time to explain everything, They made it feel like I was not just another customer. I really appreciated that and would recommend them to anyone.

Dmartini83

25 de jul. de 2016

Toyota of Cleveland was willing to work with me to get me to my desired monthly payment. I was very pleased with the service there.

davidson5199

23 de jul. de 2016

We were looking to trade in our Acadia for something bigger. We have 3 kids and needed more comfort and room for not only the family, but all the stuff that goes along with it. My husband is a Toyota man and has always wanted to put me in a mini van. Yuck right! Well, upon arriving we were greeted immediately, by Gregg and directly taken to my husbands vehicle of choice, which at first was the highlander. He was gonna try to be nice and allow me to look at something other than a van. We had just chose a target, and the salesman went straight away to fetch the keys when a heavy storm hit. We met him back at the building and went on inside to get other stuff started as we had already decided this was the place. We gave Gregg our information to get things moving along and afterwards just waited out the heavy rain with some conversation. He was very polite and we swapped stories to glide through the time. My husband and I appreciate when a salesperson can be personable, we believe it helps them get on our level and makes it easier for them to know how to assist and offer advice and much needed intel that we should know before a purchase. The sun came out and we were back out on the lot. We had looked at 2 other cars and after getting the keys and looking inside, we quickly saw the room in the highlander was slightly smaller than our Acadia and the other was the same size that we had. Now...onto the mini-van. Gregg showed us the way and gave us some specs along the way. My husband was already in love the moment we walked up on and again, Gregg went to get the key. He promptly returned as he had before and opened the back straight away. So far the room was much better. And I must admit the outside was quite nice as well. Gregg showed us how to use the keyless entry and the push to start, and insisted we take it out for a try. It was fully loaded and didn't take a full round about the building before my husband wanted it. I even drove it a ways and it was wonderful, ( but I will never admit that to him ;) )! We went back and got started with the rest of the paperwork, then onto financing. While waiting on paperwork we talked with other staff members and they helped make the waiting go smoothly as well. Overall, it was a great buying experience. And now, we love our new-to-us Toyota Sienna and all the room and amenities it has.

Allen

22 de jul. de 2016

Had a great experience with Alfred and the finance manager. This purchase was for a company loaner vehicle for our airport operations and they got us what we needed without any hassle.

Sydney123

22 de jul. de 2016

This was a great experience from the internet sales, the greeting , sales process, and the credit process as well . Very professional, I would highly recommend this dealership .

Phil

21 de jul. de 2016

The experienced and extremely friendly team at Toyota of Cleveland treated my wife and I as VIPs. The sales and office staff worked very hard and went out of their way to get me the best price possible and make sure the vehicle was delivered to me as hassle free as possible. Rang the bell, got a hug from Reta, and left all smiles.

rogersanford

20 de jul. de 2016

Excellent transaction, Gregg Bain listened to what I wanted and delivered exactly that. I look forward to dealing with Gregg again. Finance department(Tyler) was very good a answered every question I had. Easily explained the finance to me.

Puppydogdoc

19 de jul. de 2016

I have had my Prius serviced here for the last year or so. The service representatives have always been helpful and accommodating. At my last service visit, I noticed a great deal on a Toyota certified used Prius. I was offered a great trade in value on my car, so I drove home in a new(to me) vehicle.

GL Epp

19 de jul. de 2016

Exceptional service timely and comfortable and pleasant waiting room. Moo lite service rep and good overall experience.

porte5

18 de jul. de 2016

my experience with my purchased was great.. the sale person was great..this is my 3rd Toyota care and i am very pleased with it.

jbader9

18 de jul. de 2016

I purchased my car a couple days ago with Alfred Polk. I wasn't pressured into purchasing a vehicle like some dealerships do. I was given a great price on my trade in and had a great overall experience from the moment I pulled in the parking lot all the way to driving off the lot with my new vehicle. The best part you may ask? I am in the military and Toyota is currently running a special for military members. Days after my purchase, when Kyle in finance learned I was eligible for more of a rebate he called me back into the dealership to credit me that extra money. Not many dealerships would do this. This speaks volumes about Toyota of Cleveland and the way they run their business. I would highly recommend Alfred Polk to anyone and everyone looking for a car. It doesn't matter if you aren't wanting a Toyota. They have a used car lot with a wide variety of cars that may suit you and your needs/wants. Toyota has a great business. They love their employees and even more, they love and value their customers. If that isn't good enough they listen to you. They listen to your budget and they work with you to find something that you love that is in your budget. A lot of dealers try to push you into something outside of your budget. Alfred never had me look at a car he knew I didn't want to pay for. I can not thank Alfred enough for the experience he gave me.They have gained a lifelong customer from me, thanks to Alfred and Kyle!

tomsn16

16 de jul. de 2016

Just purchased a used car and all sales persons where a pleasure to work with. Salesman was very helpful, knowledgeable and answered all my questions in a timely manner.

Corolla Rolla

14 de jul. de 2016

Jesse Carrillo provided excellent customer service. He carefully interviewed us to determine our requirements in the purchase of a new car and worked to meet those needs.

Jacey

14 de jul. de 2016

Demetrius was very helpful during the whole car shopping process. He was knowledgable and kind which made everything easier. I would recommed him to anyone interested in buying a Toyota!

Camry Girl

14 de jul. de 2016

Our experience with Toyota of Cleveland was our first and it was a good one. We were greeted by Paul Caesar and we were shown exactly what we were looking for. We are so happy that we went with Toyota of Cleveland and we will return when seeking another great vehicle. Thanks!

Pam Wright

12 de jul. de 2016

I had a courteous service adviser that met me at my car. He escorted me to the waiting area and showed me to the refreshment area and restrooms. I was updated as to the findings on my vehicle. The staff was very polite from start to finish. The facilities were very clean.

Tim Sigler

11 de jul. de 2016

I've been driving my Tacoma for 16 years it has 150000 miles on it when I passed it on to my neice. My mechanic told me "he said he knows of two cars that will go over 500000. A Honda and a Toyota. I went to Toyota of Cleveland, met Vimal Roy salesman he was great and I left a happy customer driving a 2016 Scion.

Scootmano

11 de jul. de 2016

I have purchased several vehicles from roger and Toyota of Cleveland they are great to work with and always take care of their customers before and after the sale.

Artis Pendergrass

11 de jul. de 2016

Every staff member was extremely helpful. Sales rep knew every detail regarding the car that I selected. Smooth transition to the buying experience. Got an exceptional deal.

Avalon girl

10 de jul. de 2016

My experience was very good. I was taken care of quickly and efficiently. I enjoyed the pop corn while I waited. My car was ready before I expected it!

microphish

10 de jul. de 2016

Stopped by on a REALLY hot Saturday afternoon to look at the inventory. Our paths crossed with Justice who was very friendly and made our family very comfortable. We found what we liked, gave it a drive, and Justice have us a fair price. Justice and Zane worked hard to stick to the deal that was agreed to and we were out in no time. Not to mention the car was really great. Second car from this Toyota of Cleveland and will definitely be back for future purchases.

pblackwell

9 de jul. de 2016

your team members are great & friendly. Sean told me I was ready for new tires and immediately got me a price. The waiting area is first rate.

mgeorge

8 de jul. de 2016

Sean Murphy, my service advisor, was exceptionally helpful. He went over everything that was done to the vehicle and also explained things that needed to be done along with price. I will definitely being using him from now on as my service advisor.

Thomas O'Keefe

5 de jul. de 2016

The experience and dealing with the employees was one of the best car buying experiences I have ever had.

TOKEEFE 358

4 de jul. de 2016

This is one dealer ship that makes every effort and goes above and beyond expectations. Employees are very courteous and pleasant to deal with. Better than other dealer ships I spoke with during this process.

ranger

3 de jul. de 2016

I have had my vehicle service with Toyota of Cleveland since 2012. Keith has been with me every step. He is super helpful & easy to work with.

clgriffin

30 de jun. de 2016

these guys treated me very respectful and didnt try to push me into a sale also got me the best purchase ive ever made id def suggest them

e&dgeorge

30 de jun. de 2016

We ordered a new TRD Pro 4Runner, Reta did a great job keeping us up to date with where we were inthe process and when it would arrive at the dealership.Kyle Armao was also very helpful with explaining everything on the financial end.

Jann Gideon

30 de jun. de 2016

Thank you Cory Yates!..and Toyota of Cleveland TN!

Danielle Kimball

28 de jun. de 2016

I couldn't be happier with the service we received at Toyota of Cleveland. Juanita got the ball rolling for us online and was very helpful. Once we got there, Reta took us under her wing. She took great care of my husband and I and our kids. She was very patient and extremely helpful in making sure we found exactly the best match for our family. I couldn't have asked for a better associate to help us. She really was wonderful. Tyler in finance wrapped up the wonderful service by working extremely hard in fighting for the best deal for us. I greatly appreciate everyone's hard work and the effort they put into getting us into a great vehicle. Thank you! If you need a vehicle and are not sure you will qualify, these people will fight for you. I highly recommend Toyota of Cleveland.

Tersheia

28 de jun. de 2016

It was my first new car purchase and Demetrius was awesome. He took the time to explain and work with me within my budget. He later followed up with me to ensure I still loved the car and everything was following timeline for tags, etc. The friendly atmosphere and kindness displayed throughout the process was excellent. I would definitely return when I am in the market for a new car in the future.

Lefty

28 de jun. de 2016

This was my initial service on a new RAV4 I bought last November. Anthony was friendly and helpful, and everything went as expected. I was quite pleased with the service I received.

rowdy

28 de jun. de 2016

I was very pleased with Reta,Jr Willoughby and Tyler Ratledge, Reta keept me up to date on trucks she thought I might like and could afford, I had seen a truck there few weeks back and at that time I was unable to purchace it. On 06/27/2016 I called Reta about the same truck asking if it was still there and she said yes,I said see what you can do for me about getting this truck I HAD MY HEART SET on a Toyota Tacoma and would NOT settle for less, I ended up purchacing the truck that afternoon. Reta was the best salslady I have ever delt with and I have bought many trucks in my lifetime. I left the dealorship very happy and have told my family/friends to tkeep Toyota of Cleveland in mind if their looking to purchase.THANKS TO YOU ALL!!Gary Taylor Spangler ( Rowdy )

Danielle and John Kimball

28 de jun. de 2016

I couldn't be happier with the service we received at Toyota of Cleveland. Juanita got the ball rolling for us online and was very helpful. Once we got there, Reta took us under her wing. She took great care of my husband and I and our kids. She was very patient and extremely helpful in making sure we found exactly the best match for our family. I couldn't have asked for a better associate to help us. She really was wonderful. Tyler in finance wrapped up the wonderful service by working extremely hard in fighting for the best deal for us. I greatly appreciate everyone's hard work and the effort they put into getting us into a great vehicle. Thank you! If you need a vehicle and are not sure you will qualify, these people will fight for you. I highly recommend Toyota of Cleveland.

Tersheia

28 de jun. de 2016

It was my first new car purchase and Demetrius was awesome! He took the time to explain and work with me within my budget. He later followed up with me to ensure I still loved the car and everything was following timeline for tags, etc. The friendly atmosphere and kindness displayed throughout the process was excellent. I would definitely return when I am in the market for a new car in the future.

fentonscruggs

27 de jun. de 2016

Everything was excellent except the technician forgot to wipe the excess oil that drained out of the engine off of the truck where it had collected a little and it went onto the exhaust and engine making the truck smell and it dropped onto the cement in my garage staining it. Not a big problem, but that is why they did not get 5 stars.

SPJ16

26 de jun. de 2016

The staff was very helpful, courteous, and professional. The salesman who helped me wasn't pushy which is one of the reasons i went back to buy after looking around. He was very friendly and knowledgeable, I felt I got a great deal and they were very workable. Very nice facility and buying experience. I was treated top-notch.

Ashearman

25 de jun. de 2016

The salesman was extremely helpful, friendly, and honest. Everyone we worked with was great. They helped us get a car for the monthly payment we wanted.

thomas45

25 de jun. de 2016

me and my son had fun it was a good day justice hall was cool he was nice and fun I will be back ty

Coacht

24 de jun. de 2016

Enjoyed visit to the dealership. Very friendly. Amenities are outstanding and serviced or customers and their children

Kalenatn

24 de jun. de 2016

As always, my experience at Toyota of Cleveland was exceptional. Paul and his sales team went above and beyond to get us the deals we were looking for. We will continue to be loyal customers. Toyota of Cleveland is the only place to shop!

happymelz

23 de jun. de 2016

I will start by saying that I HATE car shopping. I really don't like the typical salesman "schtick" arrived at 5:30 pm and it was at least 90 degrees outside. I parked and walked to the Corolla area without checking in and decided that whoever was brave enough to come out into the heat to talk to me would get my business. Alfred Polk met me a few minutes later. He talked to me about the Camry and Corolla and actually listened to my likes and dislikes. When I narrowed it down to 3 cars he waited patiently in the heat for me to compare them and even brought one over from the other side of the dealership so that I could compare them side by side. I had used the chat support that they have on their website to ask a few questions about the 0% financing ahead of time. Juanita was a great help.When I had it narrowed down to 2 cars we talked to JR Wiloughby about getting approved for financing. JR was great! We went back and forth several times until we both agreed on a price/financing for a car and he was even a good sport when I told him that I actually wanted the other car instead. Once I was happy with the deal I met with Kyle Armao to finalize all of the paperwork. He was great at explaining everything. We went back and forth about the extended warranty and he was patient even though we were keeping him there after hours. In the end I left with a new car at a price and payment that I am extremely happy with. Service was excellent and they went above and beyond. Alfred even offered to take my rental car back for me. I highly recommend this dealership.

David

23 de jun. de 2016

I really appreciated the professional manner in which the sales team operated. They listened to my needs and gave me exactly what I was looking for! I recommend to anyone looking for a good car.

cfree94

22 de jun. de 2016

My dealer and finance manager were very helpful. I walked in very skeptical and nervous and left a happy owner of a brand new car!

Deirdre

20 de jun. de 2016

The dealership is welcoming, spotless, professional, and helpful. Mr. Vimal Roy, sales person, was cordial, informed, and generous with his time. I highly recommend him.

Tom C.

20 de jun. de 2016

Anthony Sims in service is always courteous, helpful, knowledgeable and goes above and beyond to assist me. Service manager Tom Trout always checks on the progress of my vehicle. I would highly recommend Toyota of Cleveland for sales and service.

John Riddle

19 de jun. de 2016

Excellent customer service as always. Anthony Sims, Brian Lynch and Gregg Bain are all very professional I've been a Toyota of Cleveland customer for 30 years and they are the only dealership for my family!John R.

Karen

18 de jun. de 2016

This trip to Toyota of Cleveland only reminded me, once again, why they are the only car dealership that I will go to. They took care of me beyond my expectations and saved me a trip back in the near future (45 minutes one way) and I didn't even ask them to. They just take care of me and that's why I'll never go anywhere else. I love Toyota of Cleveland and I am their loyal customer for life!

Tim and Kristin

18 de jun. de 2016

We were very pleased with the professionalism and the level of comfort we felt. We never felt steered to a particular car or pressured to buy something we didn't want. We were treated fairly and with kindness.

Art

18 de jun. de 2016

My scheduled maintenance service was performed as expected. I drive 30+ miles for service at Toyota of Cleveland because I am disappointed in my local dealer's service department.

KCM

18 de jun. de 2016

Came in for 140K service, ended up trading on a used car. Excellent experience!! TOC has been my dealer of choice since I bought my 2008 Prius. Wonderful folks to do business with!

Doulos David

18 de jun. de 2016

From the first call to getting the keys my experience was wonderful! The person answering the call, salesman, manager and finance guy were all efficient and kind. This is my second Toyota to buy here and it won't be my last!

Roadraveniii

14 de jun. de 2016

Me and my Wife was greeted by Demetrius Beasley, and he was very professional and knew his way around the Tacoma in which I bought. Was also pleased with our Finance officer Tyler Ratledge who also very professional and even helped us get BELOW our budget. Very pleased with overall experience with Toyota of Cleveland in Tennessee. Would and have recommended to my friends.

JoyYates

14 de jun. de 2016

I was looking for a used car for my Mother. The salesman, Greg Bain, was wonderful in helping me find the perfect car for Mom. The car was in excellent shape, and I am more than pleased with the purchase. This is the third car I have purchased from Greg and the eighth car I have purchased over the past 20+ years from Toyota of Cleveland. The service is excellent and I wouldn't purchase a car or have a car serviced anywhere else!!!

Cuno12

14 de jun. de 2016

I went to Cleveland Toyota in McDonald,TN because it is close to my house. I would highly recommend anyone looking for a car or truck to come here. They are very nice and go out of their way to find you the vehicle that you are looking for. I had a very nice salesman and I would use him again if I was ever in the market for another. So look for Paul Caesar.My friends and family will continue to do business with them they ROCK!!!

Ed H

13 de jun. de 2016

Brought my RAV4 in for major scheduled maintenance (150K miles) before going on a trip. While doing the maintenance, they spotted a issue with the rear brakes. They took care of everything quickly and got me on my way knowing my car was in tip-top condition for the trip.

Ed H

13 de jun. de 2016

Brought my RAV4 in for major scheduled maintenance (150K miles) before going on a trip. While doing the maintenance, they spotted a issue with the rear brakes. They took care of everything quickly and got me on my way knowing my car was in tip-top condition for the trip.

Jdye4533

12 de jun. de 2016

Brad Doty was excellent in helping me on my purchase. He took the time to go over my truck in great detail. Great sales person!!!

smithmr13

11 de jun. de 2016

Upon finding the car I wanted Reta was able to help me obtain the deal that fitted my budget and got me in and out quickly.

Tamara Fairfax

10 de jun. de 2016

I cannot say enough about the great experience that my family had at Toyota of Cleveland. Justice was our sales associate, Tyler and Justin worked tirelessly on the financing, and Monte's leadership throughout the process was stellar. This group of employees is what it truly means to "live the brand!"Hat's off to them, we will definitely provide referrals to our family and friends, and can't wait to buy another car from them in the future!

Tammera Bennett

10 de jun. de 2016

I went in thinking I needed a $7,000 car to afford the paments.Vimal Roy my salesperson helped me to get a 2014 for about $50,00 ,than what I was paying for my 2008 Cobalt.My interest rate is 6.25%I prayed and God used them to get me a good deal.

happyBuyer

10 de jun. de 2016

Everyone we spoke with was very straight forward and worked with us diligently to get the deal that we wanted. We couldn't have asked for better service or a better vehicle. We would definitely return for another purchase. Thanks to all that helped us out!

TlovesRAV4s

10 de jun. de 2016

Thanks to all that made buying a new RAV4 a pleasant experience. Justin was very knowledgeable and Alex did a great job in his role in his first sale....congrats! Even the finance was fun...thanks Zane and JR. It was a great team effort and why Toyota of Cleveland is where I return to buy new vehicles (the last three)!

Christina721

10 de jun. de 2016

This is a great place to deal with. My 5 year old was fully entertained for the entire time with their coloring books, crayons, books, and tv. It made the experience go much more smooth. I never felt pressured or uncomfortable. Everyone we encountered was very friendly and helpful. Would definitely recommend this place.

Melissa Wells

9 de jun. de 2016

They do awesome work with listening and fixing the issue. They are great at noticing things and give you a heads up about future issues and explain how much and when it needs to be taken care of..

Johmin

9 de jun. de 2016

Reta was an amazing salesperson. She went out of her way to accommodate me and worked with me on getting what I was comfortable with and JR was great in getting me what I wanted in terms of payments.

coopcar

9 de jun. de 2016

Good experience. Salesman, Sales Manager, etc. all polite and knowledgeable. Always very impressed with Service Department. Finance man explained plans thoroughly.Have used Cleveland Toyota for years. Always good experience.

Ken

9 de jun. de 2016

Good sales people, management. willing to work with you to get the deal done. great selection of cars available. Took real good care even after the sale was done. Honest dealership, did everything they said they would do, plus some.

Sue Ann Glass

9 de jun. de 2016

Called for service and schedule in a timely manner. Service for 100,000 mile check up explained prior to service. Service advisor used eye to eye contact when talking with me. Advisor explained additional service needed prior to providing service and allowed me to decide if that was ok with me. Very friendly and professional

NCYB

8 de jun. de 2016

Justice was very helpful with our needs. He was always available and helped make it a great experience. Very pleasant you man, he won us over!

Spuds

8 de jun. de 2016

Within 30 seconds of getting out of my car, a pleasant, polite young man asked if he could help me. For the ensuing 3 hours, he patiently stayed with me as we test drove used vehicles, offering suggestions about trade-in vehicles which weren't yet listed in their inventory, and encouraging me to look at and drive any vehicle I was interested in. While I was interested in a nice used Highlander, I thought I just couldn't make it work within my budget , and tried to move on to a Sequoia with more miles on the odometer that was within my budget. Surprisingly after consulting with his manager, he presented me with a deal sheet that worked--less than my budgeted amount- on the Highlander! Vimal Roy stayed with me through the evening and the sales process. The F&I representative, Zane Carpenter was just as professional and pleasant.

dibbles3

8 de jun. de 2016

I really this place. it was nice. they had popcorn. they had drinks. the service department is the best I've ever dealt with. I will definitely be back and will refer all my friends.

Renee K.

7 de jun. de 2016

my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I am not car suave either!) the car was "parked"! I encouraged him to drive to the Toyota dealership to find out what he needed and what to do. It was close to their closing time, so I told him to hurry and get there. He was not happy, and I felt sorry for whomever waited on him!!! As it turned out, he ended up speaking with a young man named Dillon. When my husband came home, I cringed as he came through the door, prepared to hear the horror story of what he had to do and the poor soul who tried to help him. To my shock, he came in, and told about a wonderful guy named Dillon- who went through the process step by step of what part he neme eded, how to fix it, what to do, and encouraged him with words of "you can do it"... He ordered the part for him and assured him that the part would be there promptly. My story doesn't end there.. Dillon, on this memorial holiday, was supposed to get to a cookout. But, to insure, my UNSURE husband was comfortable, Dillon did NOT go to the cookout on time, was late, because he could see my husbands confusion. Dillon didn't complain, roll his eyes, or treat my husband like the auto repair guy he isn't! he treated him with respect and patience. He stayed over after closing, just to make sure he was satisfied. How often does that happen? wow. I was so impressed, I wanted to let everyone know what kind of service you will get from this dealership! wives, no need to worry, send your husband there for help and they will come back thinking they can repair any car around!!! thank you Dillon, because of you, after the part came in, He actually did the repair himself!!!

lisa1

7 de jun. de 2016

Go to toyota of cleveland. Make sure you ask for reta. A bright smile and willingness to help in any way. You will be treated like the king or queen you are

Richard Lawson

6 de jun. de 2016

We got the the dealership late on a Saturday night and they didn't try to rush out at quitting time. They ran number on 5 or more cars before we made our final decision. Even though we kept several people late that night everyone was very courteous and professional. Probably the best car buying experience I've ever had and felt like I got a great deal on a car I love. Thanks Paul for you patience and hard work.

Renee K.

6 de jun. de 2016

my husband is an accountant, knows very little about car repairs or needs. On memorial day, the radiator sprang a leak on his RAV4. (as you can tell I am not car suave either!) the car was "parked"! I encouraged him to drive to the Toyota dealership to find out what he needed and what to do. It was close to their closing time, so I told him to hurry and get there. He was not happy, and I felt sorry for whomever waited on him!!! As it turned out, he ended up speaking with a young man named Dillon. When my husband came home, I cringed as he came through the door, prepared to hear the horror story of what he had to do and the poor soul who tried to help him. To my shock, he came in, and told me about a wonderful guy named Dillon- who went through the process step by step of what part he needed, how to fix it, what to do, and encouraged him with words of "you can do it"... He ordered the part for him and assured him that the part would be there promptly. My story doesn't end there.. Dillon, on this memorial holiday, was supposed to get to a cookout. But, to insure, my UNSURE husband was comfortable, Dillon did NOT go to the cookout on time, was late, because he could see my husbands confusion. Dillon didn't complain, roll his eyes, or treat my husband like the auto repair guy he isn't! he treated him with respect and patience. He stayed over after closing, just to make sure he was satisfied. How often does that happen? wow. I was so impressed, I wanted to let everyone know what kind of service you will get from this dealership! wives, no need to worry, send your husband there for help and they will come back thinking they can repair any car around!!! thank you Dillon, because of you, after the part came in, He actually did the repair himself!!!

Gary

6 de jun. de 2016

I've been dealing with Toyota of Cleveland for more than 10 years. Their service department is exceptional. Needed a new, bigger truck and thought of them first. I was going to shop around but the patient and courteous help I got from Scott along with the great deal we got from Cedric were too good to pass up. We are looking forward to another 10 years and, yes, we'll be going back to Toyota of Cleveland for our next vehicle. You should, too. Ask for Scotty - He will do you right.

jasmin_nicole

6 de jun. de 2016

They gave me a reall good deal on my vehicle, that I absolutely love so far. The two guys that helped me I could not thank them enough

Tracy Cash

6 de jun. de 2016

Started out just looking and soon ended up purchasing! Justus, our sales rep was wonderful, Kyle is truly the warmest finance rep ever! Excellent experience!

Garyd41

6 de jun. de 2016

Very professional. Have bought 5 autos and will always buy from toyota of cleveland . Can't wait till it's time for my new truck so I can come back

Jerry Freeman

5 de jun. de 2016

We worked with Gregg Bain. He was great and answered all of our questions. He was not pushy and really wanted us to be satisfied with our new Camry.

Innovator

4 de jun. de 2016

Helpful, prompt, complete and knowledgable - I recommend them for a great car buying experience. See Toyota of Cleveland for a trustworthy experience. This is the third car we have bought from them.

No screen name

4 de jun. de 2016

The credit process took longer because it was a Saturday afternoon and a torrential downpour.Only 1 finance agent available. Only delay was the finance part.

Innovator

4 de jun. de 2016

Helpful, prompt, complete and knowledgable - I recommend them for a great car buying experience. See Toyota of Cleveland for a trustworthy experience. This is the third car we have bought from them.

Weezer

4 de jun. de 2016

We really enjoyed working with Scotty Allen to purchase our used van. He worked with us to make sure we got everything we wanted and were satisfied with our purchase.

ammw24

3 de jun. de 2016

They show they care and give you some of the best deals possible. They are nice and helpful and professional. Great service and customer care.

sle3665

2 de jun. de 2016

We received great customer service when we purchased our car! These folks were friendly, attentive, and knowledgeable. I would do business there again and I will recommend them to others.

Curlygirl

2 de jun. de 2016

I purchased a 4Runner this past weekend. This is my 6th vehicle from this dealership. There's a reason I keep coming back...the professional of the sales team. There is an air of team work on the sales floor and everyone is hustling for your business. They truly want you to drive away in one of their vehicles and they work very hard to make sure it happens. My salesman (Scotty Allen) devoted the majority of his day to me. He worked hard to ensure I walked away a satisfied customer. He was very professional and attentive. I would highly recommend Scotty and this dealership. You won't be disappointed.

Good Buy

2 de jun. de 2016

Great experience would recommend Toyota of Cleveland had no problems and people were nice and helpful. Left dealership pleased about deal that we had made on new vehicle.

Bowman Penieca

2 de jun. de 2016

My visit was a great experience and I will tell everyone I know looking for a vehicle to go to Toyota of Cleveland. The people there will help u in every way they can to get u the best deal so u can drive away very happy.

George Byrd

2 de jun. de 2016

Would highly recommend Toyota of Cleveland for your next auto purchase. Reta Maynor (Sales), Justin Chretien & Zane Carpenter..."Simply, the B-E-S-T'... "Reta"

Leo Matheny

1 de jun. de 2016

Have a long and excellent relationship with this dealership.

Steve Minor

1 de jun. de 2016

Very professional, friendly and knowledgeable. Had an excellent experience.

Happy Buyer

1 de jun. de 2016

The absolute best car buying experience I have ever had. Mr. Coffey was the most courteous and knowledgeable salesperson you could ask for. I would recommend him and this dealership to anyone.

Cathy Brown

1 de jun. de 2016

Toyota of Cleveland was a very nice dealership the people were very friendly and the service was great--would recommend this dealership to anyone wanting a new Toyota.

Katie

31 de may. de 2016

My husband and I went looking for a new Tacoma! Paul was excellent! He answered every question we had, told us every detail of what we needed to go about the vehicle we were looking to purchase. Within two hours, I'd test drove, made my decision to purchase, and was out the door with my new vehicle! I'd definitely go back to Toyota of Cleveland anyday, & choose Paul as my salesperson, again!

Mr. Bond

31 de may. de 2016

We had a great experience. Reta was so helpful. We had come back several times looking at possibilities, and she always had the same bright smile and warm welcome. Zane was also so helpful in making it all work. We love our Toyota!

Margaret Hiland

31 de may. de 2016

Very relaxed atmosphere. Helpful and friendly.Love the car I purchased.Would purchase again.Prices are good and a good selection to choose from.Thanks so much

vanmicd

31 de may. de 2016

rita and jr were wonderful. thank you for everything . they were very kind and talented. Appreciate all their hard work. Everyone please contact them. Michele Van Cleave

blah

31 de may. de 2016

Reta was great to work with - she went the extra mile to find something that made sense for my daughter. This is my second purchase from this dealership, and have found them to have a good used car selection in a reasonable price range.

jingee11

31 de may. de 2016

Cory is very knowledgeable. He answered all my questions. I did not feel pressured with making my decision. He set up my Bluetooth and showed me the car's features.

Roger McKenzie

31 de may. de 2016

We bought a 2016 Prius c. The staff worked with us to get not only the vehicle but the financing as well. It was a great experience and we love our new car.

Melissa

31 de may. de 2016

We really enjoyed our experience buying from this dealership. We were able to get our 4Runner exactly as we wanted it. Monte' and Reta were GREAT--they made sure everything was in order and the car buying experience was painless and pleasant.

Tonya

31 de may. de 2016

Reta was very knowledgeable and I really loved working with her on getting this truck. She did exceptionally well. She answered all of my questions. I would text her and ask her questions and she would respond promptly.

Katiedb

31 de may. de 2016

My husband and I went looking for a new Tacoma! Paul was excellent! He answered every question we had, told us every detail of what we needed to go about the vehicle we were looking to purchase. Within two hours, I'd test drove, made my decision to purchase, and was out the door with my new vehicle! I'd definitely go back to Toyota of Cleveland anyday, & choose Paul as my salesperson, again!

mark3665

31 de may. de 2016

Jesse Carrillo was my salesman, he is wonderful along with the whole crew. you can have fun and have a good buying experience with them at toyotaofcleveland.

Jallen772003

30 de may. de 2016

Excellent and quick service. Excellent team work to take care of the customer. Dealership managed well. I would highly recommend this dealership to all my friends and family.

arseaarsea

30 de may. de 2016

We were totally pleased with everyone we dealt with. It was actually better than I expected. Toyota of Cleveland gets my recommendation. We did a lot of research to narrow our search. We looked at similar vehicles at another dealership. The people, the atmosphere, the deal we negotiated - -it all just felt right.

Holt4444

29 de may. de 2016

Have shopped here since 2009 and have never been disappointed! Just bought another new car from the best dealer. Service has always been great. It was very late when we finished but our salesman was still smiling and helpful

Kraft0

29 de may. de 2016

Calm and courteous. Went out of their way to accommodate me. Matched a deal but Southeast Toyota even though it was a different region. Professional and nice!

AlexLaguza

29 de may. de 2016

I've recently purchased my first vehicle! I've been denied at every place I went to! Glad that Toyota of Cleveland worked with me! Special thanks going to all stuff I worked with! The nicest people I dealt with! I recommend this place to anyone who is looking to purchase a new vehicle!

Rader, D

28 de may. de 2016

I initially walked into the dealership with the preconceived notion that buying a new car is always a stringent process with a overly pushy salesman. With this being the second time in two years that I have gone through the car buying process, I was not so thrilled to have to deal with salesmen again. But Toyota of Cleveland completely changed my expectation for purchasing a vehicle. The service was nothing short of incredible and the sales team seemed to have the mindset of helping you out more than putting more in their pocket. I would highly recommend that if you are in the market for a new vehicle, do not hesitate to visit Toyota of Cleveland. You will not be disappointed.

Keesh777

28 de may. de 2016

Saturday May 21, 2016 was a very memorable day for me. Stockton was our sales associate. I test drove a 2013 Toyota Camry and I immediately knew this was what I wanted. I arrived at 12:00 and around 3 or before we were done. The hospitality level was beyond awesome. I will continue to do business with this dealership for making my dream come true. The finance manager was AWESOME. I have a nice newer car to drive and I'm grateful for the decision I made to go to Toyota of Cleveland.

Carguy,Jim

27 de may. de 2016

We have received excellent service for the last six years and that is why we came back to Toyota of Cleveland for this purchase of our Toyota Highlander.

NHmbr

27 de may. de 2016

I have never had such an easy time getting a vehicle. at other dealerships I've been laughed off the lot for a $10,000 budget, but here they just smile and show you what they have. they were upfront about faults, chips, etc. The prices are surprisingly resonable for the quality of car they have. my family has purchased 3 cars used cars from them over the years, all without issue. even on memorial weekend, we never felt forgotten or ignored. When signing everything they went over things slowly and as many times as we needed, even drawing diagrams when we got confused. The rates they got us were great, the service was great, and I will look here for cars first when the need next arrives.

Bdg1000

27 de may. de 2016

Demetrius and the staff at Toyota of Cleveland was so nice and helpful. They went the extra mile to ensure I was happy and got the best rate possible on my new car! They made me feel as if I belonged there and they'd do whatever to satisfy my needs. Will recommend to anyone and everyone! These guys were awesome! Proud owner of a new 2016 Scion tC

Doc2

27 de may. de 2016

This was probably the easiest experience I have ever had purchasing a vehicle. The dealership was most accommodating and professional and the furthest thing from pushy. In particular, Jesse was absolutely a delight to deal with.

Stellar305

25 de may. de 2016

Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it!

terry

25 de may. de 2016

The service department was ready when I arrived, the waiting area was very comfortable as my work was being completed, and I met personally with my service leader upon completion and he went over the complete report. Thanks.

hgmorrison5

24 de may. de 2016

This is the best car dealership that I have ever been to. They make you feel just like family, very hospitable and polite salesmen. Thank you for making our purchase happen!!!

Sherry Sneed

24 de may. de 2016

From the Internet support to staying late could not have been a better experience. Thanks to Reta,J.R., Monte were so willing to work with us and help out with our vacation . I would highly recommend to anyone and will let people know own of my great experience

Dale Miller

24 de may. de 2016

The service appointment begins on time and the work is completed in the time frame given by the service adviser, That's most important to me.

elaine1959

24 de may. de 2016

Friendly, trust, honest. Haven't bought a vehicle in many years, so I knew where I wanted my paymentand they worked till they got me where I needed to be and I have to say Demetrius Beasley was veryprofessional and honest. He had not been with Toyota to long he was still in training and did a GREATJOB. My husband and I are very pleased with the entire dealership.

Katelin

24 de may. de 2016

Stockton was an excellent salesman. He answered all my questions and helped find the car that fit exactly what I was looking for. The Toyota team as a whole made the experience a breeze; the first "new" car task a lot less stressful on my part.

RobinRealtor

24 de may. de 2016

As a Realtor, I know the importance of communication, Crystal, part of the internet sales team, stayed in touch with me on a regular basis until I was ready to purchase. She called on a Tuesday to check in, I gave her my list of needs, she conferred with Tyler in finance, and got back with me. They presented me with great options so on Thursday, I visited the facility and had the great fortune to meet Alfred in sales. He and I toured the Prius line-up, test drove several cars. It was great to deal with Alfred, he was greatly knowledgeable about every aspect of the Toyota fleet and worked very hard to find the right model for me. I was about to decide on a car that would have worked nicely when he directed to a car that was on the showroom floor. He thought that would be the car for me.....he was right ! The entire team worked hard and made my purchase fast and easy. I will recommend them highly to everyone I can.Thanks All,Robin

JW

23 de may. de 2016

Went in to replace my 21 year old car for a new one. Couldn't have been easier. The whole staff was very friendly and everyone I interacted with worked to get me out of there with a car today.

tommy the termite

23 de may. de 2016

i have purchased 3 vehicles from this dealership and have had them all serviced there. The reason I use them is I trust the service department to take care of my vehicle. They have never let me down and I will continue to use them. My mother bought her car at Toyota of Cleveland even though she lives out of state, she brings her car here to have it serviced. Anthony Sims has always been professional and honest in working with us. I will continue to use this dealership to service my vehicle.

Shopgirl272

22 de may. de 2016

The internet person I chatted with was super helpful. Brad Doty was great to work with. He was super friendly, helpful, informative, knowledgeable. I felt he was working for me to be able to get what I wanted. I didn't feel pressured. I would definitely recommend him and this dealership.

Happywife

22 de may. de 2016

I bought a truck as a surprise for my husband for his 30th birthday! Brad Doty helped me find a truck and we got everything ready for me to come in and sign the paperwork. Unfortunately before I could get up to the dealership the truck was sold by another salesman. I was so upset but thanks to Justin and Monte they found me something and Brad got everything ready for me. I came the very next day after speaking with them and they helped save my plans for my husbands surprise party! It was great and he loves his truck!

Darkman

22 de may. de 2016

My Salesman Brad was the absolute best! Friendly, no stress, and above all honest and upfront. The Manager JR and financing made the experience a real pleasure. I had my 15 month old Grandson with me, they got me in and out and even gave the little guy a big red balloon. If you are in the market for a car I could not recommend a dealership higher. I am generally a mean old man, these guys treated me like a king. I will go back next time I need a vehicle. Thanks guys you really did a good job!!!!!

It's Me

21 de may. de 2016

The individuals with whom I dealt were courteous, knowledgeable, and a pleasure to work with.I was not pressured, and they were accommodating.Very Christian, friendly atmosphere for someone who was diagnosed with cancer the day before.

Michelle Taylor

21 de may. de 2016

Purchased a new car here years ago and the service was amazing...it has only gotten better! This team goes above and beyond to make everything you want happen for you! Buying our new Tundra was a great experience, just like before! If you are looking for a Toyota this is the place to do business with! Best selection of vehicles and personal customer service.

Paul Myers

20 de may. de 2016

Call in and got same day 80k mile service. potential problem with brakes discovered and corrected.

Just right

19 de may. de 2016

A service representative is always there as I drive up. Next thing I know I am finished with the service with a complete review of all systems and any replacements needed. And, my car has been washed so it looks great driving away. Ahh, another easy and competently pleasant service completed.

Patsy Arnold

19 de may. de 2016

Everyone was nice . My first time visiting this dealership Everything was clean and neat.Our saleperson was very helpful . I bought a new 2016 sienna limited van and I love it.

MichaelP

18 de may. de 2016

On a personal note my experience was surprisingly pleasant and accommodating. As far professionalism and understanding my needs - taking in consideration my 2005 tuck Tundra eleven years "young" - I have only praise words to all the staff members - specially Susan Tubbs my service adviser- the way they handled my situation . Her dedication , commitment , perseverance on doing the right thing along with her great presence and attitude made my time spent at the dealership worth while throughout the entire process. Thank you Susan and thank you TOYOTA for having such a wonderful employees to work with . Sincerely Michael Popovici

Jessi.howarter3

17 de may. de 2016

My family and I own 8 Toyota vehicles and go to Toyota of Cleveland for all of our vehicles and their services. I travel many many miles every week, so I am in Toyota very frequently for my services and have never been disappointed in my service or how I have been treated by all staff. Keith has done all of my services for years now and he always answers all my questions, fixes all my problems, and always works around my busy schedule! Everyone there always make you feel so welcome! I couldn't ask for a better place to get my vehicles serviced! I will be a Toyota of cleveland customer as long as I am in this area!

Jray86

17 de may. de 2016

I appreciated the quick service we received when we arrived. Also they were very accommodating and understanding we had our baby with us. Brad was kind and not pushy. In fact we found a great car and Brad found on that was nearly the same but even better!! Came in Saturday and purchased Monday!

MathTech

16 de may. de 2016

The service department took care of my concerns and treated me with respect. I was politely invited to a massage, entertained with tv, wifi access, and free latte while I waited! The time waiting passed quickly and my service was exceptional!

Randy Moore

16 de may. de 2016

Purchased two vehicles in 8 days after considering several options. The customer focus at Toyota of Cleveland is second to none and our salesman Jesse was superb. Thanks so much for providing another excellent car buying experience and a fair deal.

ESDoss93

14 de may. de 2016

Toyota of Cleveland has sold us two different vehicles at separate times. I will be going back for the third. They go the extra mile to get you what you want and for how much you want. They genuinely care and remember you even two years later. They take you as a part of the family and treat you like it as well. I would recommend this dealer to everyone. Don't forget to ring the satisfaction bell on the way out!

Dottie Beaver

14 de may. de 2016

We weren't pressured into a car. Our salesman was courteous and listened to our needs. The process of buying a car was speedy and we were mad completely comfortable during our wait.

Lenae

14 de may. de 2016

Informative accommodating professional sales consultants. Jesse Carrillo went the extra mile to help us find the right car and right price to meet our needs

ESDoss93

14 de may. de 2016

Toyota of Cleveland has sold us two different vehicles at separate times. I will be going back for the third. They go the extra mile to get you what you want and for how much you want. They genuinely care and remember you even two years later. They take you as a part of the family and treat you like it as well. I would recommend this dealer to everyone. Don't forget to ring the satisfaction bell on the way out!

Barrett Cartee

13 de may. de 2016

The service at Toyota of Cleveland was above and beyond my expectations. The salesman Gregg was very knowledgeable and friendly. A man with local roots, I was very comfortable dealing with him. Im very happy with my Camry and was pleased with the buying experience.

1212highlandchild

13 de may. de 2016

I have taken my Camry to this dealership since I bought it there for all servicing and scheduled maintenance and any problems. I trust them to tell me truth and to do good work. Susan was my associate and gave me great service.

Lisa Watson

12 de may. de 2016

I can't say enough about the staff...Every single employee I spoke with or worked with went above and beyond the norm for customer service. They were all very genuine, and truly cared about customer satisfaction and customer service. By far, this car buying experience was the best I have ever had. I will recommend Toyota of Cleveland to everyone I have a chance to do so.Exceptional staff, exception service.

jrandle

12 de may. de 2016

My salesperson was Gregg Bain, who was excellent at obtaining answers to my questions, with followup and communication. I purchased a Certified previously - owned Camry and am pleased with the transaction involving a trade-in. I had done my research prior to going in and had an informed idea as to how the price should work. The dealership met my expectations in that regard. Any suggestion I would make regarding an improved experience, would concern being more efficient in the paperwork completing the deal. That said, they may have been experiencing some extenuating issues causing some wait time. When I am in need of another vehicle, they will certainly have an opportunity for my repeat business.

Satisfied

12 de may. de 2016

We had a very pleasant experience with our salesperson Justice and the sales manager Cedric. Neither individual was pushy or overbearing and worked with us to meet our financial goal in purchasing a car.I would highly recommend this dealership to anyone.

bailey.ba06

12 de may. de 2016

We had a great experience. Everyone was very patient and worked with us to help us get the car we wanted! Thanks for working with us through this process.

murray-murray

11 de may. de 2016

Very good service,good service means a lot ,When I get ready to buy again,I will got back to Toyota of Cleveland, Thanks so much

yogi

11 de may. de 2016

The service was excellent. The timing was convenient. The wait did not last but an hour with easy chairs and book to read. The staff is incredible proficient and polite. I feel like the Highlander is good hands when it comes to service. Thanks you.

kathryn

11 de may. de 2016

Justice made the whole experience of buying a car a pleasure. He was very accommodating and stood by our side until the transaction was completed.

cmorricone

10 de may. de 2016

I purchased two used cars and the service was fantastic, all the help that was given was top notched. Everyone was so nice and explained the details that was needed to purchase my cars.

rich

10 de may. de 2016

Kyle Armao presented himself as a respectful and qualified sales person who knew his product thoroughly. Made us feel secure in our buying a new car and not worrying of being cheated, We bought an Avalon and actually felt great about our purchase. Additionally Paul Caesar made us feel relax in our purchasing of the car. Great team effort to your organization.

Hiker

10 de may. de 2016

Roger Thompson is a great salesman. The customer service is excellent. I am grateful that I was able to buy another new Prius. Love the car and like Toyota of Cleveland. There staff and service are great!,!

Ashlyn Brazier

9 de may. de 2016

When my husband and I went to look for a car this past Saturday 5/7/16 we not 100% what we wanted but with the help of Rober Reid we were able to figure it out within no time. not only did this process go by smoothly, but every step of the way after that was made easy for us so that we could have what we wanted and for that we are truly grateful!

Tahoe2012

7 de may. de 2016

Brad Doty found me exactly what I was looking for in a Avalon. The experience could have not been any better. Brad answered every question promptly. We actually had lots of fun purchasing this vehicle.My experience was just delightful! And I would recommend. Toyota of Cleveland .Thank you Brad for all you do..

Randy Moore

6 de may. de 2016

Professional and friendly service. Couldn't aak for a better experience. 4th vehicle purchased at Toyota of Cleveland in 16 years! Highly recommended! Thanks for everything.

Layered.happy

6 de may. de 2016

Came in just look get a idea what I wanted next talked to Gregg Bain couldn't have been more helpful or nice My experience was great needles to say I have a new 2016 beautiful car

Swithrow1990

4 de may. de 2016

Wonderful experience from the moment we walked up until we walked out the door. Can not say enough about our salesperson, Roger Thompson!! Roger's knowledge about his product and expertise would be hard to beat anywhere!!! He let us drive several different cars and was not pushy at all, but gave excellent advise to help us make our decision. Roger listened to all our needs and directed us in the way we should go. We are now proud owners of a 2016 Toyota Camry and loving every minute of it!!!Would also like to give a shout out to all the employees there, they all were very friendly and eager to helpThank you and God BlessSteve and Shannon Withrow

4runner4jane

2 de may. de 2016

Roger Thompson was very helpful in finding the vehicle I was looking for. He and the entire staff were very friendly and courteous throughout our purchase and made our experience a great one.

Jamib73

2 de may. de 2016

We just happened to drive through the dealership lot looking for a used Subaru and to our surprise they had one!!!! We were really not planning on trading my Honda that day but Greg and everyone really went out of their way to help us!! We are so happy with our trade and would recommend Toyota of Cleveland to anyone!! We will definitely be going to get our vehicles there from here on out!!! Thanks Greg Bain!!!!! You were the best to work with!!! You all exceeded our expectations by far!!!

Ebrito24

2 de may. de 2016

Truthfully had a great experience with the whole staff and I was glad they took the time to spend time with me in choosing the vehicle I wanted while helping me come to a great decision. I'd honestly buy here again

Muadib395

2 de may. de 2016

This place is always great at getting my vehicles taken care of. Other than having to wait on parts sometimes (I have a 12 year old minivan) it is exceptional.

Joy Heiss

1 de may. de 2016

Everyone was extremely friendly. Service was awesome. Very low pressure. They were very knowledgeable about their vehicles. They were all willing to help with any questions we asked. I would recommend this dealership to everyone I know.

Sglenn

1 de may. de 2016

This is the second time I've bought a car at Toyota of Cleveland. Roger Thompson knows his stuff and is interested in selling you the best car for your lifestyle and your budget. My favorite thing about the entire staff, especially Roger, is no one is interested in ripping you off. They just want to find something you will love, at a price you love. I purchased a beautiful Rav4 and could not be happier! Also, a big thanks to Kyle Armao for making the business side of relatively painless! Great process all around. I highly recommend this dealership!

Krusty1

1 de may. de 2016

Everybody was nice and very helpful, from Bethany, who took videos of the 4Runner that I was interested in, and gave me many details over the phone, to Alfred, my salesman, to Kyle, the finance manager. I ended up purchasing a Toyota 4Runner SR5 premium, and left the store very satisfied. Thank You!

michaelink01

1 de may. de 2016

The overall experience in buying this vehicle was lengthy...however every car I have ever bought has been this way. After choosing particular model we wanted to buy, negotiations went fairly quick. Getting the actual order written up and credit being approved too was way too long in my opinion.The salesman Alfred Polk was very helpful and patient.

Tacoma2016

30 de abr. de 2016

As soon as you park your car I had a salesman named Jessie waiting to talk to me with a smile on his face. After already going to another dealership and no one even talking to me this was very refreshing. He was able to answer all of my questions and was more then happy to show me all the features of the trucks I was looking at. Needless to say his professionalism was what made me buy my vehicle from them.

rubiely411

30 de abr. de 2016

Very satisfied with the dealership, the salesman, and the car we purchased. I would definitely recommend this dealership and refer our salesman to anyone interested in purchasing a new car.

Land Crusier

30 de abr. de 2016

Toyota of Cleveland is the best dealership you will find anywhere. The folks that work there are some of the most honest and kindest people you will ever buy from. Their sales and service department are 100% the best. I have bought 20+ cars over a fifteen year relationship with them. They have always treated me with respect, they truly care for their customers and donate back to their community graciously. From the owner, general mgr., sales, and service you will not find anyone better for your vehicle needs. If your in need of a new or used vehicle go see them. Ask for Brad Doty, he will take care of you from the time you meet until you are happy with your purchase, it doesn't end with Brad after the sell either he will be available to help you with any questions you may have in the future, a true professional in the car industry!

Reginab19

30 de abr. de 2016

My salesman Stockton was very helpful through the whole experience. The fact that he was friendly and knowledgeable, but not pushy went a long way in my decision to purchase a new new van from Toyota.

Land Crusier

30 de abr. de 2016

Toyota of Cleveland is the best dealership you will find anywhere. The folks that work there are some of the most honest and kindest people you will ever buy from. Their sales and service department are 100% the best. I have bought 20+ cars over a fifteen year relationship with them. They have always treated me with respect, they truly care for their customers and donate back to their community graciously. From the owner, general mgr., sales, and service you will not find anyone better for your vehicle needs. If your in need of a new or used vehicle go see them. Ask for Brad Doty, he will take care of you from the time you meet until you are happy with your purchase, it doesn't end with Brad after the sell either he will be available to help you with any questions you may have in the future, a true professional in the car industry!

4runner

29 de abr. de 2016

Paul Caesar, Justin, and Tyler were fantastic! I Highly recommend that you give them a call. We love our new 4Runner and new Toyota hats.

Jo

29 de abr. de 2016

This was a wonderful experience!My third Camry from toyota of cleveland, would certainly refer others to buy from them.Service always been good.Thanks again!

Judy Pennyman

29 de abr. de 2016

From the moment I initially made contact with the dealership, the service was fast, outstanding, and perhaps, impeccable. Great service, filled with friendly professional people.

64birch

28 de abr. de 2016

Toyota of Cleveland (TOC) has a stated goal of providing prospective buyers with "a simple, honest, and hassle free vehicle purchase experience". I have done business with numerous other car dealerships over the years and a lot of them have had similar slogans but none lived up to this standard like TOC did in this, my first, dealings with them. Based on this experience, I have nothing but good things to say about the total experience. All employees we encountered were very friendly and courteous--no exceptions! Our primary contact, Brad Doty, was excellent. I was particularly impressed with his product knowledge, his professional (no-games) approach to earning our business, and his "can-do" attitude which proved to be genuine. Kyle Armao was another professional who earned our respect when closing out our deal.Kudos, TOC! You have earned my respect by providing "a simple, honest, and hassle free vehicle purchase experience" just as promised. I've already recommended you to another prospective buyer...Keep up the good work!

Mathew5655

28 de abr. de 2016

The team, yes team because it takes many people working together for great customer satisfaction and that's what you will get at Toyota of Cleveland. .

eclaudefox

28 de abr. de 2016

Brad Doty is our go to person at Toyota of Cleveland. He is knowledgeable, professional and always helpful . We bought our 3rd new vehicle from him today in less than one year. We will continue to recommend Brad and Toyota of Cleveland to anyone shopping for a new or used vehicle . The entire sales force and financial team are great and we felt at ease during this purchase experience . Tyler Ratledge was our financial person, he explained the contract and sales process and was very thorough. Customer loyalty can't be bought it has to earned and that is exactly what Toyota of Cleveland does .

Jeanette3

28 de abr. de 2016

I purchased Camry #3 from Roger Thompson, a delightful, courteous and professional salesman. He made my husband and I feel very comfortable. Roger knows how to treat people with honesty and respect. I will continually recommend to family, friends, anyone who has a need to buy a car. Roger knows his stuff and is not pushy. His team works well in offering the best affordable deals to meet your needs.thanks Roger for being the man you are at all times. The same yesterday, today, and forevermore. God's love shines throughout Toyota of Cleveland.

Brian Turner

28 de abr. de 2016

Good, fast experience getting oil changed on my Tacoma. New coffee machine to!! Good coffee

paul lanier

27 de abr. de 2016

I had Paul Ceasar as my sales man, J.R. assisted. Great guys. Paul was very professional and ambitious in his job. We kept working and working until we got the numbers right which was great.

Marian Dockery

26 de abr. de 2016

the sales man was extremely helpful & very kinda. Toyota of Cleveland Tn is defiantly a place id go back too. justice hall was my sales man & he done everything he could to help me.

ROGER WRIGHT

26 de abr. de 2016

People were exceptionally helpful and friendly. They were able to let me know where my vehicle wasin transit and reassuring me they were doing their best.

David Triplett

26 de abr. de 2016

Rodger Thompson was great to deal with! He kept searching until he found exactly what I was looking for! Thanks for your efforts Rodger.

Luckylindy

22 de abr. de 2016

I was greeted promptly. The service rep advised me of the service that would be done and time that it would take, then I proceeded to wait in an area that was comfortable. The car was ready in the amount of time described and was washed. After explaining all that was actually done during service I was able to pay for service quickly and was on my way. A very positive experience.

Hunter

22 de abr. de 2016

After replacement of the frame, brake lines, and rear springs I have to say I was pleasantly surprised. The truck drives excellent and is quite. I did have to take it in two or three times to fix a few minor leaks and things, but with so major a job I felt like that was a small price to pay. The service person and manager were really good to work with.

Matt Evans

22 de abr. de 2016

The visit was great and they helped me with my financial problems as well. I left in a brand new Scion and got a great deal with it.

Sharon Wilson

22 de abr. de 2016

Very professional and work completed to my satisfaction.

maK-9gal

21 de abr. de 2016

I have purchased two vans from Roger. My husband purchased his last car from Roger. Additionally my mother also brought her last car from Roger as well. Roger is always friendly, courteous, and well informed!!! Roger will be there for you through the years!!! He is not a fly by salesman.

allanj8822

21 de abr. de 2016

Roger has always been extremely friendly and helpful as my wife and I explore vehicle options as our family grows. He has helped us focus in on the vehicles we're interested in and then explore those models quickly. Thanks, Roger! : )

Scott

21 de abr. de 2016

I used this review process to find a salesman before I went to the dealership and I'm glad I did. Roger was a pleasure to work with and the reviews I read about other peoples experience the him was spot on. If your in need of a great salesperson, look no further.

Shannon withrow

21 de abr. de 2016

From the moment my husband and I walked into the facility we were greeted with a smile and a friendly atmosphere. Our sales person Roger Thompson was sooo helpful and knew his product well. Roger showed us several different cars and helped us determine which vehicle would best suit our families needs. We feel as tho , we were given the best service out there from Roger and our loan associate. Thank you Roger Thompson and Toyota of CLEVELAND.

ecaylor

20 de abr. de 2016

Thanks Stockton for your help . Great Experience. This is the third vehicle that i have either purchased or leased from this dealership. The service, sales and management are great to work with.

woodrowblowjoe

19 de abr. de 2016

RETA PRESENTED HERSELF VERY COOPERATIVE, LISTENED TO WHAT WE WANTED AND INSTANTLY LED US TO WHAT WE WANTED, DURING TEST DRIVE VERY TALKY AND EXTRA FRIENDLY, WE JOKED AND BECAME ACQUAINTED IN NOTIME. THE PROCESS OF LEASING WAS NOT TO MY LIKING, HOWEVER IT WAS NOTHING RETA DID. SHE FOLLOWED YOUR PROCEDURES TO A TEE. I WAS GIVEN SOME FIGURES TO MAKE A DECISION ON AND LATER YOUR BUSINESS MANAGER IN PROCESSING THE DEAL HAD EXTRA COSTS I WASNT INTRODUCED TO IN FRONT, NO BIGGIE, HOWEVER I WOULD RATHER HEAR THE WHOLE STORY UP FRONT. WE ENJOYED VEHICLE THE NEXT DAY AND ARE PLEASED WITH OUR PURCHASE. THANK YOU VERY MUCH. SINCERELY BEN WOODEN

VFR1200

19 de abr. de 2016

I was already approved at my local dealer on Sat. 4/9. Was told if I did not order truck by Mon. 4/12 by 12 o'clock they could not tell me when they could get me one. Went to Toy of Cleveland on Monday 4/12 to keep my local dealer honest. Wow. It seems like one third of the sales force helped me, found my exact truck in Kentucky, will have it in two days, Sales turned me over to financing. At first, the APR was 0.1 higher, called him on it, so he lowered it to 0.2 lower. Done. Signed the contract. Reviewed the contract when I got home and it was 0.4 lower. Took delivery 4/15. I got everything that was discussed. Even had carpet mats and door seal protectors I told them to take off. I was not charged for this. Went back yesterday 4/18 and left with parts and accessories like we discussed. The parts team was also great!!!. They probably have me for life.

VFR1200

19 de abr. de 2016

I was already approved at my local dealer on Sat. 4/9. Was told if I did not order truck by Mon. 4/12 by 12 o'clock they could not tell me when they could get me one. Went to Toy of Cleveland on Monday 4/12 to keep my local dealer honest. Wow. It seems like one third of the sales force helped me, found my exact truck in Kentucky, will have it in two days, Sales turned me over to financing. At first, the APR was 0.1 higher, called him on it, so he lowered it to 0.2 lower. Done. Signed the contract. Reviewed the contract when I got home and it was 0.4 lower. Took delivery 4/15. I got everything that was discussed. Even had carpet mats and door seal protectors I told them to take off. I was not charged for this. Went back yesterday 4/18 and left with parts and accessories like we discussed. The parts team was also great!!!. They probably have me for life.

DrFuentes

18 de abr. de 2016

Cleveland Toyota is a great team. I have returned to them 3 times in the last 3 1/2 and bought 3 vehicles. I was treated with great respect and provided me with a great experience. Thank you!

annarae95

18 de abr. de 2016

Overall my experience buying my first car was great. I had very helpful and patient employees, who really took the time to explain everything that was going on and work with me in finding the best payment and deal for the car.

robert52

17 de abr. de 2016

excellent sales staff, very friendly. thoroughly enjoyed my experience with trading for my new truck, everyone was wonderful and helpful. yall have a good thing going there.

Jennifer Shelton

17 de abr. de 2016

I had a great experience at Toyota of Cleveland. My salesman Gregg Bain was friendly and easy to deal with & understanding. He did NOT pressure me in any way.

Jerry L

17 de abr. de 2016

Very friendly and keeps you informed of the current and future service you will need on your vehicle.Would highly recommend this service department. My service has always been fast and has great hours of operation.

dr. Mom

16 de abr. de 2016

The dealership gave me updates along the way, gave me updates on my vehicle and all future service needed and even helped me install my newly purchased WeatherTech floor mats.

GHamby

16 de abr. de 2016

Roger Thompson was my salesman he is so friendly and easy to deal we just told him what we were interested in and this is the second purchase he has helped me with. I would recommend Roger to any one interested in buying a new car Love my new sienna . Thanks, Roger Thompson

K.Dunn

16 de abr. de 2016

I came to Toyota of Cleveland looking for a car but didn't exactly know what I wanted. Roger Thompson was my salesman and he helped steer me in the right direction without being too pushy, which I liked! We test drove a few and with this being my 1st new car purchase I was a little reluctant to make a final decision. It took me two days to decide what I wanted and Roger was just as polite at the end as he was in the beginning. I'll definitely be asking for him again when I go purchase another car.

Jnseiber

15 de abr. de 2016

We came to Toyota of Cleveland to purchase my leased Corolla. I had initially dealt with Captial Toyota in Chattanooga but due to their poor customer service I contacted Toyota of Cleveland to see if they could help. From the time we walked in the door until we left they showed exceptional customer service and truly made me feel at home. They helped make this stressful experience so much better.

rs815

14 de abr. de 2016

Having purchased from Toyota of Cleveland before, after having another make of car all but purchased I decided to check Toyota out and in Cleveland as well. I couldn't be happier with my experience or the Camry! I am glad to keep coming back to this dealership year after year!

Tattoobeave1

14 de abr. de 2016

Brad Doty Met us as soon as we pulled up and was right off very helpful and friendly. We didn't feel pushed in any way. He was very helpful, Honest, and knowledgable about the vehicle we were interested in. Brad and Tyler made the whole experience stress free.

David J Carroll

14 de abr. de 2016

Had been looking for the right deal and right car for some time, found what i wanted on the toyota website and was contacted right away set up a appointment, i had already looked into the car and drove one similar so the rest of the process was very easy got a great rate and drove home in my

John Gibby

13 de abr. de 2016

Reta Maynor listened to my requirements and led me to four good probables;one of which I chose.Reta and Kyle Armao then met my needs with pricing and finance. In and out with car I needed and happy to have done business with Cleveland Toyota.

satisfied customer

13 de abr. de 2016

We purchased a 2016 Camry. Reta Maynor was our salesperson. She went out of her way to make sure we were satisfied and happy with our purchase. We will be sure to ask for her when we make our next purchase.

Happy customer

11 de abr. de 2016

Bought a new hot lava rav 4. Reta Maynor, Gregg Bain, Kyle Armani were exceptional. I liked the fact they talked to me (female) and not just to my husband. Very efficient and courteous. All the staff were friendly and helpful. I will definitely recommend dealership to everyone. They also went out of the way to find the car I wanted

Tundra guy

11 de abr. de 2016

Roger Thompson and team was very helpful and professional to work with.It was almost closing time on Friday evening but everyone did not mind at all to wait for us to drive from Knoxville.Made us feel very welcome.Great experience in buying new Toyota Tundra.

gray lady

11 de abr. de 2016

I would like to thank Paul "Shrek" Caesar , Kyle Armao and Tyler Ratledge for an exceptional car buying experience. Paul and Kyle went out of their way to put me in the car that I wanted with monthly payments that I wanted! Paul even went out of his way by making sure that I understood all the features of the vehicle and getting me home because I didn't have a way to get my new car home by myself! Exceptional people, professional and friendly.

trainman1923

10 de abr. de 2016

The people at Toyota of Cleveland made us feel like they cared about what we wanted and what was important to us. Our salesman, Jesse Carrillo, was interested in what we were looking for not just wanting to sell us something. He took the time to connect. The sales manager was nice as well, working a deal that we felt comfortable with and not making us feel like we were being taken advantage of. The Finance Director, Kyle Armao, was great as well. When told we were bringing our own financing he only asked once if he could try and match it. We said no and he was good with that and didn't act ugly as some we have dealt with in the past. When we are ready to purchase another vehicle we will definitely look there first!

Linda Blevins

10 de abr. de 2016

I came to just look for a new Toyota Sienna as mine was hit by a fully loaded semi (T-bone) and because my grandchildren and I were able to get out safely and had only minor injuries, although the van was declared "totaled", there was no doubt in my mind that we would purchase another Sienna. Gary was a great salesman and helped us through the process so well as did the financial adviser. Thank you all.

Lon

9 de abr. de 2016

I came in on a busy Saturday but was assisted quickly by ol' Cory Yates, a great salesman and even better golfer (to hear him tell it...JK). I came looking for a certain car, but sure as ever someone had already landed on it. So I wound up getting an even better one!Toyota of Cleveland has a massive inventory and excellent price points. Kyle in Finance set me up with the price I needed and better financing than I expected. I definitely recommend this dealer. Just go on a Tuesday...

Ethan Whaley

9 de abr. de 2016

We pulled into the lot and was greeted by Reta Maynor, one of the sales consultants, she was very polite and professional. She fed us all the necessary information about the vehicle we were purchasing and the vehicle we were trading in. I would highly recommend this dealership with friendly and professional staff. When we started the paperwork on the vehicles and the financing, it seemed as if it was virtually painless and stress free, it went very smooth and fast..

Paul Davis

9 de abr. de 2016

Brad Doty helped me with buying of my new truck. He, along, with Toyota of Cleveland do everything they say they will do when buying a new/used vehicle. I have bought many cars from the dealership and will continue to do so as well as referring family and friends to go and visit Brad. I'm very pleased with the service I receive.

MHP

9 de abr. de 2016

In two visits I was able to find the vehicle I was looking for , get it purchased and be onmy way . Mr. Doty and Mr. Ratledge were very helpful explaining the various options for service and support . Mr. Doty's explanation of the newer electronic features during the test drivewere particularly helpful . The large number of vehicles to choose from was a plus . Mr. Dotyprovided additional information on several vehicles I was interested in and I was able toselect the one most suitable . Mr. Ratledge took care of all the paper work quickly and systematically . All in all a superb experience . This was my second car from this dealership .

Rudcon

9 de abr. de 2016

I have purchased used vehicles twice now at Toyota of Cleveland and will absolutely purchase a third when the time comes! Greg, Reta, Kyle and Bill are a great team - all professionals, yet personally invested. Their thoroughness, follow-up and willingness to 'get a deal done' are the reason that I will be back again.

Rudcon

8 de abr. de 2016

I have purchased used vehicles twice now at Toyota of Cleveland and will absolutely purchase a third when the time comes! Greg, Reta, Kyle and Bill are a great team - all professionals, yet personally invested. Their thoroughness, follow-up and willingness to 'get a deal done' are the reason that I will be back again.

pressmat

7 de abr. de 2016

I have had 2 new Toyota's that were not purchased from this dealership and Susan has always been friendly and professional with me. Most will not go to a dealership for work that has to be performed on their vehicles, but Susan and her tech Zach have a lifelong customer in me.

pressmat

7 de abr. de 2016

I have had 2 new Toyota's that were not purchased from this dealership and Susan has always been friendly and professional with me. Most will not go to a dealership for work that has to be performed on their vehicles, but Susan and her tech Zach have a lifelong customer in me.

SluderGmaw

6 de abr. de 2016

Reta was so very helpful when I drove into the lot looking for a pre-owned mini van. She hooked me up quick with a van that had just came in an hour before I got there. Everything went smooth and the service was great!! Highly recommend Reta for your vehicle needs.

Pujo_cubed

5 de abr. de 2016

I worked with Reta Maynor to get a new Tacoma. I was very picky in what I wanted, and she was able to get me exactly what I wanted very quickly. She was always available for me to get in touch with her when I had any questions, or when I wanted updates. Overall, the experience couldn't have been any better. I definitely recommend this dealership and Reta specifically.

george78

4 de abr. de 2016

Reta met me at the door and it was all uphill from there. Reta is professional, knows the product, and a pleasure to work with. She answered all my questions and concerns. I would definitely deal with her again. It was a pleasure.

4runnerMama

4 de abr. de 2016

Everyone was genuinely personable. Reta was extremely helpful and accommodating to my energetic 3 year old, which made it a smoother experience for me. They we professional and efficient in their service, and I left with exactly the vehicle I had come for. Look forward to doing business in the future.

jeffanslee

3 de abr. de 2016

This dealership was the easiest and friendly as they come the sales person Greg Bain was the best salesman to deal with even though I drove two hours to look at this vehicle it was worth the drive to be accompanied by this dealership and the friendly people that work there.

Rogjam75

2 de abr. de 2016

Justice and Justin were great! They help out us in the exact vehicle we were looking for at a great price!! Thanks to Tyler in finance as well. Overall a great experience.

schoolbooks

2 de abr. de 2016

THE CAR WE WENT TO BUY HAD ALREADY BEEN SOLD BUT THANKS TO ALFRED WE FOUND AN EVEN BETTER CAR . ALFRED POLK WAS WONDERFUL TO WORK WITH HE IS A VERY THOUGHTFUL AND FRIENDLY SALESMAN AND KNOWS EVERYTHING ABOUT HIS VECHILES. ALFRED GOT US A REALLY GREAT DEAL ON OUR CAR AND TURNED US OVER TO J.R.WILLOUGHBY. JR IS A VERY WARM HEARTED CHRISTIAN MAN. HE IS A TRUE ASSET TO THE DEALERSHIP. HE HELPED ADVISE US THROUGH THE FINANCING AND EXTENDED WARRANTY . NEVER HAD SUCH AN AWESOME AND GREAT TIME BUYING A CAR. .WE PURCHASED OUR TRUCK FROM TOYOTA OF CLEVELAND SOME YEARS AGO AND BUYING THIS NEW CAR WAS EVEN A BETTER EXPERIENCE. WOULD RECCOMEND THEM ABOVE ALL OTHER DEALERSHIPS. CAR BUYING CAN BE A PLEASURE NOT A NIGHTMARE.

Cathy Elkins

2 de abr. de 2016

Routine oil changes and tire rotations are always completed without a long wait. I barely have time to sip coffee until I'm at the desk paying and on the road.

Aleonard

1 de abr. de 2016

They were all so great! Jesse went out of his way making sure I was okay during my wait. Tyler worked so hard getting me the best deal. I'm so happy with my new car and the team at Toyota!! Also Bethany helped get me set up with Jesse! She's amazing as well.

Kenneth A Scannapiego

1 de abr. de 2016

Great people to work with. The showroom and quality of available vehicles is very good.

Gary Carden

1 de abr. de 2016

Great service dept.and, all salesmen's were very good

NNSV22

31 de mar. de 2016

At the end of last year I downloaded a coupon that promised a $25 Visa card if you came in to test drive a vehicle at Toyota of Cleveland. I drove all the way from Chattanooga to this dealer so that I could get the $25 visa gift card. I handed the coupon / certificate to one of the salespeople (Gregg Bain) who assured me that he'd put it in and that I would receive my gift card in the mail. The gift card never arrived. I have tried REPEATEDLY to get someone at the dealership to help me but they refuse to return my calls or my emails. It seems they are very quick to call you back when you're looking for a car to purchase, but when you want to get them to honor a promotional deal, they avoid you like the plague. I am extremely disappointed in this dealer and will NOT ever go back here because of their unscrupulous behavior regarding this issue.

jimbo

31 de mar. de 2016

Just purchased a car from Alfred Polk. He was helpful and attentive and got me in and out of the purchase pretty quickly. Good experience for me... and I don't like the process of buying cars.

DHV

31 de mar. de 2016

Purchased in December....Mom was made to feel very comfortable by Roger Thompson & wasn't nervous at all on her test drive. She is a little 'older' but, Roger was so patient answering all her questions (some times more than once) explaining every thing about the Venza. Paperwork time & JR Willoughby was a second great experience for us here. Both gentlemen showed nothing but kindness & were so helpful. Tomorrow is the first day of April & Mom still mentions how friendly & respectful they both treated her. Those two things mean a lot to any of us but, especially to older people & Mom received it. Great experience dealing with these two gentlemen & this dealership!!!

B. Hollingsworth

31 de mar. de 2016

Service dept staff was very friendly and helpful. Explained exactly what the normal service involved and the expected time of completion and the expected associated cost. Waiting room was comfortable and clean with complimentary refreshments provided. The vehicle was serviced as initially outlined. Received excellent customer service and support by everyone.

kmadams21

29 de mar. de 2016

Roger and the dealership worked very well with us. We knew we had to complete this transaction on a week night, however they close at 7:00 pm. The dealership and Roger stayed with us till around 9:30 to make sure we left happy. I would recommend this dealership to anyone of my friends and family. Kyle

GJB

29 de mar. de 2016

We really do not enjoy buying a new car because it means getting a new bill but we stopped by this dealer and met a salesman named Roger Thompson. He listened to our needs, was not pushy, and did not put the "sell squeeze" on us. After test driving, we left to continue our search. We returned later in the day and purchased our car. We will definitely send friends and family to see Roger Thompson. Also we were impressed by Lee Harell, the finance guy. He was friendly, helpful and clear during the finance process. Honestly we could not have had a better experience and we will return.

Bryson

28 de mar. de 2016

My wife and I knew exactly what we wanted so the sales team didn't have to do much in terms of hunting but they were very kind and helpful. All in all, we walked away with the vehicle we wanted with a stress-free buying experience.

CDansby

28 de mar. de 2016

I went to Toyota of Cleveland on a Sunday, when the dealership was closed, just to look at vehicles. I met Paul Caesar, a new salesman in town out there on his "off day" greeting customers with a smile and inviting them to come back on Monday to see him. I did go back and now I have a beautiful 2016 Toyota Highlander that I am truly enjoying. Paul's customer service is outstanding. He will go the extra mile to earn your business. Thank you Paul! Thank you also to Justin Chretien and Tyler Ratledge. These two were super friendly and helped to make my car buying experience enjoyable. I will gladly recommend Toyota of Cleveland.

Anne & Paul

28 de mar. de 2016

Everyone was very nice, especially Jesse Carrillo. Jesse was our salesman and he did a great job. He told us from the beginning he was new. Anything we questioned that he was not sure about he would go ask and find out the answers. He did a really good job. My only complaint is the length of time it took once we decided to purchase the vehicle. It took way to long to get the paper work all done. It wasn't like we didn't have good credit. My husband and mine we over 800. Again, everyone was very nice the process is just to slow.

Toytruck5

27 de mar. de 2016

I have always had a pleasant experience with team T.O.C. Service is explained in detail and the no pressure sales is excellent. The waiting room for service is exceptional as well.

Last Stop 123

26 de mar. de 2016

On the hunt, for an quality and economical used car for my college student daughter! Due to such outstanding past experience with Mr. Bain. My daughter and I decided to began our search here first, during her spring break. With great disappointment Mr. Bain was off work. However, Mr. Elliott took the time to personally walked us through their pre owned inventory and reviewed additional purchase options with us. Unfortunately, we were not able to make an selection and purchase. After Mr. Elliott gathered some imperative information for us, such as the style of vehicle we were searching for and our budgeted amount of car we desired, he assured us that he would forward the information to Mr. Bain and when something comes in one of them would give us a call. Well to our surprise and appreciation after a few follow up calls from Mr. Bain, he called one morning and stated, "I think I may have a car that you and your daughter may be interested." Well he was on point once again! Not only did we make a great purchase, the customer service and support is no other than superb. My daughter is now in a quality pre-owned that I feel safe sending her back to school in. Although she had to wait, it was worth having the A team of the look out. Thanks Gregg and Cedric for caring enough to listen!

Corolla

26 de mar. de 2016

Stockton Coffey was very helpful in our car-buying experience. He didn't push us into a decision and gave us all of the information we needed to purchase our perfect car! Highly recommend!

aliwheeler

26 de mar. de 2016

The past year has been one big disappointment when it came to me finding my dream Jeep that I could actually afford. I was honestly expecting to leave empty handed and completely heart broken, but Paul did anything and everything he could to make sure I drove off in what I wanted. I don't think I could be any more satisfied with my experience with him and with the rest of the staff that helped out. Y'all are amazing!

ali

26 de mar. de 2016

The past year has been one big disappointment when it came to me finding my dream Jeep that I could actually afford. I was honestly expecting to leave empty handed and completely heart broken, but Paul did anything and everything he could to make sure I drove off in what I wanted. I don't think I could be any more satisfied with my experience with him and with the rest of the staff that helped out. Y'all are amazing!

Mimijoy

25 de mar. de 2016

Excellent experiences buying, trading, and servicing our cars. We're repeat customers for that reason. No pressure in buying and no waiting to have our cars serviced. Great place to do business.

Amv123

25 de mar. de 2016

I had an amazing experience at Toyota of Cleveland. Gregg and Tyler were very friendly & worked together as a team to make my new car happen for me.

Ryan Schaumburg

25 de mar. de 2016

Excellent as always. There is never a time when I am not well taken care of at my dealership.

Chuck7

24 de mar. de 2016

I like doing business wit Toyota of Cleveland. They help you every way possible and don't pressure you. They keep it real and down to earth.

mswhisler

22 de mar. de 2016

Comfortable facility. All employees were friendly and helpful. We originally came in contact with the dealership through the internet. We were contacted quickly by Crystal Pass. We were approached by Stockton Coffey shortly after arriving at the dealership to help us. He was very helpful throughout the process.

M. Ruth

21 de mar. de 2016

Ordered a new 2016 Tacoma TRD Off Road Double Cab 4x4, and couldn't be happier with the truck, and the salesman Roger Thompson! I am a repeat customer and will be back in the future. Cedric Elliott and Tyler Ratledge were also very helpful!

Rogers, Buddy

21 de mar. de 2016

We needed a new car so we decided to lease instead of purchase. Our salesman Jesse Carillo went over and beyond in helping us and so did Lee Harrell our F&I man. They both explained the benifits of leasing in a way we could understand. We already receive great service there as we take our 2007 Camry for all its maintenance. Thanks!

Diana Arnold

20 de mar. de 2016

Within a week of receiving my new vehicle I realized it had a small potential problem which required a visit to the dealership's service department. I was stuck at work & wasn't sure when I could take it for service. My salesman, Brad Doty, picked up my car from my work site, left a loner for me to drive, & returned my vehicle later in the day after it had been to the service department. Service does not get better than that!

Gle123

19 de mar. de 2016

Great service experience clean environment, great amenities refreshments available pleasant atmosphere.knowledgeable service rep, quick timely service as promised.personal attention an explanation of service performed.

Deborah Swafford

19 de mar. de 2016

I can't imagine a better experience than we have had with Toyota of Cleveland. Brad Doty went out of his way to help us explore all of our options, and since we were torn between two models, it did take a good while. He and the man we dealt with in finance were top notch. We are very happy with our new Camry, and we will definitely stay with Toyota of Cleveland.

R&R

19 de mar. de 2016

We happen to see a new Rav4 this morning and went by "just to look". Fell in love with it, test drove it, and bought it. Met Justice and another associate (didn't catch his name). They were very friendly and answered all of our questions. Justice help set up our radio, etc.

Missybell

19 de mar. de 2016

We were at the dealership to help our mom get a new car. While Jesse and J.R. we're assisting with her deal, my husband and I decided to check out the RAV4 (we had been looking at one in Decatur,Al). Jesse got us the key to take a test drive. Really enjoyed the car. My husband and I had a set budget. Jesse, J.R., Kyle, and Justin listened to our concerns and offered advice like we were family. We returned the next day and they had the numbers where we needed them and reassured me for making the right decision. This is a big deal to me for being so scared and indecisive.

grama nicki

18 de mar. de 2016

they have always done our service in a timely manner and properly. while there I wanted to look at a Sequoia and the were very helpful of that. I told them I was not in the market to buy at this time but that didn't bother them they showed me the car.

Dewayne

18 de mar. de 2016

Great looking facility and helpful sales people. They make buying a new car fun and easy. I would recommend Toyota of Cleveland to everyone.

Carieb

16 de mar. de 2016

I showed up about 30 minutes early for my appt. they took it right back and I was out in no time. No pressure selling of products/services I did not need or want.

Linda j.

15 de mar. de 2016

My salesperson was patient and helpful in answering questions about the vehicles I was interested in.He explained the new features in the 2016 model and their value to the driver. He didn't pressure me . Both the sales consultant and business manager were easy to work with and professional when workingwith me.

lindaj

13 de mar. de 2016

My salesperson was patient and helpful in answering questions about the vehicles I wasinterested in. He explained the new features and their value to the driver. He was patient and understanding.

Danny Nelson

12 de mar. de 2016

They fixed my car very quickly and efficiently. I was happy with the service.

jsewell

11 de mar. de 2016

It was one of the few times, we have had a Great experience at a Dealership. Brad Doty was excellent to work with and I highly recommend him in the future. When another car or truck is needed we will definitely be coming back to see Brad at Toyota of Cleveland.Thanks Again,The Sewell's

Jacob Jones

11 de mar. de 2016

Was awesome, first time buying a car and they made it a simple process explaining Everything to me so that I could understand. My sales person Reta was goofy but cool and gave my grandmother a ring because she thought it was pretty. It's the little things. I'll be comin here again next time j get a car

William P. Cushman

11 de mar. de 2016

Everyone was helpful and patient. Please do not dictate to me how long my review must be.I have used this dealer for years, and have always been pleased. I prefer to judge for myself how long my review should be.

Gertrude Radosta

11 de mar. de 2016

Time & time again your dealership impresses me with your quality service. Your employees always treat me with respect & professionalism . My experience purchasing my vehicle & the service I have received these past two years have been exceptional. I would & do recommend you to anyone I know.

Diana Arnold

10 de mar. de 2016

This was by far the easiest and best car buying experience I've ever had. The dealership exceeded expectations in all ways. The salesman was the best I've ever dealt with. Selecting a new vehicle and completing the transaction are my least favorite activities but I have to admit, this was quite pleasurable. As a single woman making a large purchase my experience has taught me that many individuals try to take advantage; not the case here. I was treated respectfully, honestly, and I know I got a good deal on my new Camry. My decision to visit this dealership was based on my daughter's strong recommendation after she purchased her new vehicle from them about 4 months ago and how pleased she has been with the dealership and her new vehicle. Toyota of Cleveland will be the only dealership I buy from in the future!

wilma

9 de mar. de 2016

Love my Toyota corolla good experience. From the car salesman to the financing very good experience. would recommend this dealership to all my family and friends .

thomasmc3

8 de mar. de 2016

Thanks for the great service and making an appt. on short notice! Everyone was friendly and several of the employees took time to talk to me and make suggestions on future servicing.

bruno66

8 de mar. de 2016

Always experience good service every time vehicle is serviced. Staff is always friendly, eager to get service started. They always take time to specifically let you know what extras need to be attended before addressing them.

karla

7 de mar. de 2016

From the car salesman to the financing expert, this was a pleasant experience. I would recommend this dealership to all my friends. In the future, I will look to Toyota of Cleveland 1st for any car purchase I wish to make.

Don J

4 de mar. de 2016

Very pleased the way our deal was handled. Roger and team went out of their way to keep everyone happy. i will certainly buy again, as well as tell my friends and family. Thank you.

Angela 123

1 de mar. de 2016

My husband and I had a wonderful experience shopping for our certified gently used 2014 Camry . From the time we got out of the car at Toyota of Cleveland Stockton Coffey was there to answer all our questions. He went above to make sure we had a great experience with no pressure . I would recommend him and the dealership to anyone . They all made us feel very welcome and went out of their way to make sure we understood everything and that we were happy with our Camry . We traded in a vehicle and they were great with that also . Thank you Stockton for making things so easy and stress free .

Art

26 de feb. de 2016

I'm quite pleased with the scheduled maintenance and recall services performed at Toyota of Cleveland. There are closer Toyota dealers in my area but I prefer Toyota of Cleveland over the others.

mrfantasy94

23 de feb. de 2016

I was very pleased with the complete staff at your dealership Cory did everything to make sure I was given attention the entire time I was there. Tyler covered every option and helped me not to overlook any opportunities that would benefit me. I do not want to leave out Keith Jackson as being the person that is the reason I have came back to the dealership. His help with a problem several months ago on a vehicle that I had both from another dealer that did not help me, Keith jumped in and took away my issues and fixed my problem. He went way beyond to fix my problem. In the Chattanooga area all the way to Atlanta and Knoxville and Nashville I would recommend the people at Toyota of Cleveland above any team experience I have had in years. Great team these guys need a big hand shake and pat on the back. Can't forget Zane I bought my first car there from him he is part of the reason also that I was there. Thanks Cleveland

Joe0094

23 de feb. de 2016

Fantastic people that take a serious interest I all my needs Cory,Keith,Zane and Tyler in finance

Em Hammontree

22 de feb. de 2016

I had a pleasant experience with my salesman Mike Davis. I also had to come back for other reasons to the dealership and each time I was there all the staff was very helpful. And a special thanks to Lee Harrell for his above and beyond work he had to deal with Thanks. Eston Hammontree

fred

16 de feb. de 2016

Exceptional sales staff. Salesman answered all my questions, found the truck I wanted and the business manager beat a pre-approved loan rate I had received from an outside finance company. Also, dealership gave a fair price on my old truck

Diana Miles

16 de feb. de 2016

I had my vehicle serviced, but looked at a new 4-Runner while I was there. I drove the new one, they drove mine, and they were supposed to call me with numbers while we went to eat lunch. No one called, and no one even acted like they cared if they sold the vehicle or not. I finally called back in a couple of hours. I couldn't talk to the salesman or the manager. They put another salesman on the phone, and he just quoted numbers. This was totally different from the other vehicle I bought from you.

Patsy1

15 de feb. de 2016

Had consistent minor concerns with lights but once out of warranty was told the casing MELTED! I own 2011 Prius purchased out of state and was told by current service manager no idea why it melted but implied it was because we had purchased where we purchased and that the other dealer was doing something wrong. Then charged us forty dollars to tighten a bulb. Very unprofessional and rude Plainly stated that his priority lays with who purchases from his dealership. No apologies . Not who I would choose to have as a part of my team Toyota!

nana

14 de feb. de 2016

The service personnel was very friendly and professional. I was shown personally where the waiting area was and offered a coffee. Restroom and over all facility was very clean.

Loretta D. Murray

11 de feb. de 2016

Always good service,my next car will be purchased atToyota of Cleveland

KMAC

8 de feb. de 2016

Seeing how my van is a 2015 model, I figured there would not be issues. However, you guys are the best at meeting the consumer and getting the work done promptly.

TeresaRN

7 de feb. de 2016

Staff was honest, friendly and helpful. They made my buying experience easy and did not pressure me to make my decision unlike other auto dealers.

Toycam 2004

7 de feb. de 2016

Being from Chattanooga, I chose to wait while my 04 Camry was serviced, a somewhat lengthy wait due to the nature of the service. However, the time was made more pleasant by a lovely chair massage - an unexpected surprise, and example of this dealership's focus upon the customer. I bought my beloved car from Toyota of Cleveland 12 years ago and they've serviced it regularly; I trust this dealership and recommend it highly.

bflobill

7 de feb. de 2016

Honor time of appointment as given ,no waiting when I arrive they take info and do the service required .I've never had to wait long ,if so they let us use a loner.

Glenn

6 de feb. de 2016

Just bought our 2nd vehicle from Roger Thompson. Loved dealing with him both times. Very helpful in providing information. Gets right down to business, doesn't waste your time. He's our first choice in sales persons.

Jodie

3 de feb. de 2016

We found a car online that we were interested in purchasing. A friend of ours recommended us to speak with Roger Thompson to get more information about the car. He was so helpful and forthcoming with the information that we needed. Everyone we talked to was so nice and helpful. We have dealt with several dealerships in last 20 years and this was by far the best service we have had. We will defiantly be back.

Leslie Ryon

2 de feb. de 2016

Overall great buying experience. No problems whatsoever.

Nannie03

2 de feb. de 2016

They have a very good sales staff & good service department. They have handled all my oil changes since I purchased my 2013 Toyota Tacoma. The dealership showroom is very comfortable, & the sales staff are very nice.

Molly

30 de ene. de 2016

Please ask for Roger, best salesmen at Toyota of Cleveland. We have bought two cars from him.

Leslie

29 de ene. de 2016

Went thru the internet sales initially (Bethany), then drove down from Knoxville and met one manager (Kyle), who set me up with Brad Doty in sales. We took a test drive in a RAV 4 and got all the information I needed on that trip. Back home, I visited my local dealership and won't go into how aggravated I was with them, so returned to Cleveland to purchase my car. Brad was never pushy, was very informative and personable. We immediately felt at ease with Brad.. We felt like he was someone you could trust right off the bat. This dealership does not play silly games with prices. I felt like I got a wonderful deal on my trade-in and a great deal on a great car. Everything was explained to me and the manager (Monte') even came over and introduced himself. The finance person (JR) was friendly and thorough. I just felt really good about the purchase and how I was treated and that means so much to me. Maybe I might just name my car BRAD (like on tv, lol) Thank you all!

tlcleveland

28 de ene. de 2016

We had two old cars, a 1998 Olds 88LS with 85,000 mile and a 2005 Toyota Matrix with 28,700 miles. My wife loved the ride of the Olds, but was leery of a breakdown and did not like the ride of the Matrix. At our age, we only need one car and we stopped at the Toyota dealer to look for a nice, comfortable and low maintenance vehicle. I researched many cars via the web and went to three dealers prior to our visit. As we were walking into the dealership, a fine young gentleman was headed out to the lot. He stopped and asked if he could help us. He was a salesman, Roger Thompson. Roger took us for a ride in a new Camry LE and let my wife drive. I am wheelchair bound and do not drive. She liked the car, especially its safety factors and ride. Roger did not pressure us, but gave us time to think and compare more cars. We called him the next day and he had our trade-ins appraised and gave us a surprisingly low sales cost. The $1,250 rebate helped and we signed a contract. He cleaned out our cars and had the new Camry ready when we arrived. We signed the papers and maintenance plan with the sales manager, Tyler Ratledge. He too was polite and answered all questions completely. I will buy our next car at Toyota of Cleveland and ask for Roger again who is a fine example as a Christian man of faith and a courteous gentleman. Thank you, Roger and Tyler for making our purchase easy and pleasant.

Lmled

27 de ene. de 2016

Roger was the best salesman I've ever worked with! I was in and out quickly. My car was filled with gas! And he explained all the bells and whistles to me!

Socks

20 de ene. de 2016

The best dealership I have ever experienced. Great work, friendly personnel. I live in Chatt. and I drive to Cleveland rather than go to others.

sweets31272

19 de ene. de 2016

My experience was awesome, everyone was on point. Everyone was courteous and answered all of our questions. The time at the dealer ship was short and sweet.

brown dave446

17 de ene. de 2016

I brought my wife's 2012 Camery, into service dept.,for a oil and filter change,plus,tire rotation.service personal was prompt,friendly and professional.the wait time wasn't bad either.

Happy customer 14

17 de ene. de 2016

When I called to schedule service I was taken immeadiatly. When I arrived I was greeted and my concerns noted. A service personnel picked up my vehicle and within a very short time returned with information regarding my concerns. Mr. Peek explained my options and quickly had me ready to be checked out. The fees for servicing my vehicle was very resonable.

Captainagc3

15 de ene. de 2016

I have three Toyota's (2003 4Runner, 2012 Prius V, 2015 Highlander Hybrid) that all get serviced here. Would not even think of getting them serviced at the other local Toyota dealer near here in Chattanooga.This was my new Highlanders first service and it measured up in every way to the level of expertise that I have come to expect from over a decade of doing business together.

Car Shopper

9 de ene. de 2016

Roger was knowledgeable and answered all my questions. Good service without pressure or trickery. Overall a pleasant car shopping experience. I'd recommend taking your business there.

maude

8 de ene. de 2016

Service was as expected except they completed sooner than I thought they would

Jeff Matthews

5 de ene. de 2016

Excellent Job. Service managers were great. Additionally the cashier was very kind.

Turfguy

2 de ene. de 2016

I was treated great and each person there was helpful and tried to take care of my service needs quick and effecient. I would refer them to other people.

Boston112

2 de ene. de 2016

I traded my camry for a kia suv. I got a great deal and this was the only dealer that did not have vultures as sales people.

PW

1 de ene. de 2016

Brought my car in June and just took it for first oil change. Everyone very helpful! Great service from sales to service! Thanks so much.

Charles

24 de dic. de 2015

All went well and as expected. Labor costs are pricey but I knew that going in.

Gunner45

15 de dic. de 2015

I made an appointment to get an oil change on our Lexus. When I got there I was told they could not change my oil because the computer was down and the parts department would not release an oil filter to service without being able to charge it. Are you kidding? Ever heard of cash? Ever heard of trust? These guys are off my list. Wife wanted me to get a $47k TRD 4WD, but I'll get a Ford thank you. Very poor IMHO.

Nan Parker

14 de dic. de 2015

The service department was very friendly. Communication about service needed was very good.

Trish Drury

7 de dic. de 2015

Car immediately taken by agent. I sat down in lobby with work to keep me busy. Car was completed more quickly than I expected. Appreciated the report of brakes status, tires, fluids etc. (Just had oil change done). All people were very polite, pleasant to deal with. Lobby clean, comfortable.

alishaac1995

5 de dic. de 2015

Everyone was so helpful and patient. Mike Davis was the salesman who sold me my car. Everyone from the time I got there till the time I left were willing to do whatever it took to get me into the car I wanted. They treated me with dignity and respect which was very much appreciated.

Alan Goslen

4 de dic. de 2015

Mike Davis was outstanding. He listened to my wishes and was not pushy. He assisted me at every step.

betto

3 de dic. de 2015

Start of my Matrix did not sound right and no clue what might be the problem. I called on Monday after Thanksgiving asking for an appointment on Tuesday morning. The Service Advisor turned the key and said 'battery' and I said, "No, I just got a new battery." He said they would check it out. A short time later he came for me and they had replaced the battery which was under warranty at no charge. Toyota of Cleveland takes very good care of my Matrix and I am a happy Toyota owner.

Jo Mac

3 de dic. de 2015

I receive courteous attention to my questions and concerns. The Service Department are the only ones to lift the hood of my vehicle. The waiting area is quiet, clean and spaceous. There is snack machines and coffee for those interested. Very pleasant wait area.

Steve Paris

3 de dic. de 2015

A great experience. Staff was very helpful with no pressure.

Ann

27 de nov. de 2015

very good, timely visit Service agent was helpful and knowledgeable.

Martin Tinsley

27 de nov. de 2015

As always, service at Toyota of Cleveland was outstanding.

yrttacoma

26 de nov. de 2015

I have bought 7 new vehicles from this dealership. Eddie, Roger , and Tyler all were excellent. They treat me like family. Sales to service, excellent !!

Marvin J Johnson

26 de nov. de 2015

VERY good service. Polite staff, very professional.

cjhicks

22 de nov. de 2015

GREAT PLACE TO SHOP FOR A CAR PEOPLE WAS GREAT NEXT CAR I BUY WILL BE FROM TOYOTA OF CLEVELAND IN TN. AND EASY TO FIND

Debbie Vannoy

20 de nov. de 2015

Always friendly and gets the job done to my satisfaction.

Betty Green

17 de nov. de 2015

was so happy to get my car done and I was sent a coupon so it was cheaper

Marshall Pangle

12 de nov. de 2015

Stuart did a great job showing me the truck. I will definitely return for more purchases.

Loretta Murray

11 de nov. de 2015

Very good service,I will buy from Toyota in Cleveland again.

John Riddle

8 de nov. de 2015

Greg Bain is an excellent salesman. We were also impressed with the financing manager. Both were great!

Lisa

6 de nov. de 2015

I had a fantastic experience with Toyota of Cleveland. They were kind and considerate and very helpful all the way through the process. No pressure sales... Loved it !! I had started going to your service dept. for my other Toyotas and loved the service I received. Btw your facility surpasses other Toyota dealerships in the tristate area. I had some experiences that I reported to Toyota that I will never go back to that dealership again! Keep up the good work!!! Thanks again for my beautiful new RAV4 !!!

Kevin

6 de nov. de 2015

Customer service is great!! Fast service!! I like the fact you can schedule on-line and when you arrive they are waiting on you instead on you waiting on them.

Jamika Mobley

3 de nov. de 2015

It was a pleasant experience and I will refer new customers to this company. Thanks a lot Toyota of Cleveland.

taylor184

2 de nov. de 2015

can't thank you enough for your great service to my car. its always done in a timely manner and i always get a free car wash. we really appreciate it.

ruth1987

2 de nov. de 2015

RED CARPET, sales service is what we experienced at this Toyota dealer. We prayed together with our children, before we started our journey. We have made it a goal to carefully try to make the best of our money, knowing that things cost, but we look for the best deals that fit our budget, and we stand strong on this foundation.First we will share our previous experience at other car dealers BEFORE we came to Toyota of Cleveland. We visited two other dealers whose appearance, grooming, and countenance portrayed a poor attempt to impress us, to their professional ability for sales, needless to say their rude silence as we where testing the cars, no positive interaction, unless we asked questions in reference to the cars. Those two previous experiences, let us to quickly walk out of their dealers. As a last stop, we decided to visit TOYOTA OF CLEVELAND in I-75, with a hope that we would find a car, and that actually someone would care with patience and with honesty to just listen, to what we wanted in a car. AN AMAZING EXPERIENCE!!! AS SOON AS WE PULLED in at TOYOTA, the FIRST IMPRESSION to us was the sales people grooming, distinguished by their polo shirts that clearly said Toyota, personal appearance, smiles, and handshake.WOW! what an OASIS, in the midst of previous disappointments and lack of interest to help us. THE First person that greeted us with a smile and handshake was Mr. Roger Thompson, that was our FIRST RED CARPET EXPERIENCE. We are sharing this experience not to downgrade any other dealer, but to express the RED CARPET feeling we felt. FIRST IMPRESSIONS are so important in todays market. The attention, details on the car, the TIME, smiles and personal genuine interest of Roger Thompson in our situation was a blessing. My wife and I felt very welcomed and treated with respect by Roger's professionalism through the entire process of buying our car. We came with the hope of being able to find a suitable used car, but after the ROYAL CARPET attention we received, the great deal given to us, and how Tyler Ratledge with so much care and patience worked with us through the business deal, we ended up buying not a used car but a beautiful, comfortable NEW car with only 13 miles. IN TODAYS Economy, and stressful life a place to feel welcomed is very important, a place we can proudly say we can come back to, for service, and even more, a place we can REFER OTHERS to, because we ourselves where treated with respect and top professionalism speaks louder than any "marketing strategy." THANK YOU ROGER THOMPSON, MR. TYLER RATLEDGE, and the rest of the staff at Toyota for an AMAZING and SUPERB EXPERIENCE.

James Roberts, Jr.

1 de nov. de 2015

Anthony Sims was very helpful getting the recall replacement parts and installing them.

Stratman

29 de oct. de 2015

This was the best car purchase/leasing experience I've ever had. I give a special thanks to Roger Thompson and Lee Harrell. These two gentlemen demonstrated an extraordinarily high level of professional and personal customer service and respect. I highly recommend Toyota of Cleveland to anyone and everyone looking to purchase or lease a quality vehicle.

Stratman

29 de oct. de 2015

This was the best car purchase/leasing experience I've ever had. I give a special thanks to Roger Thompson and Lee Harrell. These two gentlemen demonstrated an extraordinarily high level of professional and personal customer service and respect. I highly recommend Toyota of Cleveland to anyone and everyone looking to purchase or lease a quality vehicle.

Y

28 de oct. de 2015

The staff was very helpful. I would definitely recommend this dealer to a friend. I had a great experience buying a car here.

mrfantasy94

26 de oct. de 2015

I am using your dealership because of the service and a problem that was handled for me by Keith Jackson hey took my server problem very serious and went above and beyond to make sure to take care of my problem and for that reason I will use your dealership and I have just purchased a new RAV4 from the dealership because of that service experience

Pam Wright

25 de oct. de 2015

Very pleased. Very pleased. Service, service advisor and facility are excellent.

Dbuckhumter

20 de oct. de 2015

My salesman Roger Thompson was by far made this truck buying the best ever he was not pushy or try to force me into anything he was very helpful in all aspects of the deal I would recommend him the be my team leader if he worked for me

Hunter Massengill

20 de oct. de 2015

Toyota of Cleveland, TN was the nicest dealership I have ever dealt with! Super fast and great customer service! They gave me a really great deal on my trade in as well! I highly recommend them to anyone!

Mimijoy

18 de oct. de 2015

I was in and out for my 10,000 mile checkup before I could even get comfortable in the waiting room. Good job, TOyota of Cleveland!

Willuam Jackson

16 de oct. de 2015

They are always friendly. We had our Grandson with us and the receptionist out front fixed the TV for him and was very friendly.

Tom Condra

14 de oct. de 2015

Zane Carpenter wonderful to work with!!!! Thank you Zane and Eddie for the experience!!!!!

Carl Farmer

14 de oct. de 2015

Service check for my vehicles was taken care of without problems. Biggest problem is getting to the dealership because of ongoing road construction which is not their fault!

Bea

11 de oct. de 2015

They are absolutely great to work with. When I bought my 2008 Highlander I took my husband with me. He had had a stroke and could not speak. Both the salesman and manager talked to him the same as they talked to me. I really did appreciate that. So did my husband.

William Wilson

8 de oct. de 2015

Susan did an excellent job making me feel welcome and comfortable. Mechanic did great job.

Keith R. Carroll

7 de oct. de 2015

Have always had a good experience at Cleveland Toyota.

Mack

5 de oct. de 2015

Each experience has met my expectations and the fast turn time is appreciated. Service after the sale is most likely the main reason people provide references to their friends.

Jdsims1

3 de oct. de 2015

I have bought three cars with Toyota of Cleveland. I could never imagine buying a car from anyone else. Their sales staff is helpful and courteous, they have a no pressure approach that really makes buying and choosing the perfect car so much easier.

Bettye1936

2 de oct. de 2015

I have always received excellent service at Toyota of Cleveland. The staff are always friendly and professional. The wait times are appropriate and if they recommend something they always explain the reason and get your approval before proceeding.

flowerscamry

1 de oct. de 2015

Gregg Bain was our salesmen. He was very friendly and answered all our questions. We would definitely recommend him and Toyota of Cleveland. Everyone we have come in contact with at this dealership has went above and beyond. Thank you Gregg..

Corkyi

30 de sep. de 2015

Professional, courteous, and friendly. Work is always done on time, and correct. I am always able to get an appointment when I need to have my car serviced

linda wells

30 de sep. de 2015

Am always well pleased with service at this dealership.

Polly

23 de sep. de 2015

Great buying experience at Toyota of Cleveland. Brad Doty was a excellent sales rep. He was patient and worked with me to purchase the vehicle that fit within my budget. He went the extra mile to make sure that I was completely happy with my purchase. Would definitely recommend this dealership and Brad for your sales rep.

Barry

21 de sep. de 2015

Fast and friendly service as expected from Toyota.This is why that I will always buy a Toyota.keep your Toyota all Toyota and it will perform as expected.

Tacomaman

19 de sep. de 2015

Dealership staff and techs know their stuff and realize that my time as well as theirs is valuable and in this market these are important traits...that's why I purchased my truck at Toyota of Cleveland and why I only have it serviced by these fine folk.

Elizabeth Trowell

17 de sep. de 2015

Our salesman was Stuart who demonstrated patience and willingness to allow us to make the choice. No pushing one way or the other.

Jeremy

16 de sep. de 2015

Cory was very helpful and courteous. Made the process very easy!

Marty Hegwood

15 de sep. de 2015

I bought from this dealership 8 years ago and I came back because of the great experience I had then. This time it was just as great! Thanks, Cory and Lee!

Yogi

14 de sep. de 2015

The organized way of structuring the time of the visit made for a smooth service visit from Chattanooga. The service manager delivered the goods with clear directions.

Grady Maddron

12 de sep. de 2015

Toyota of Cleveland is a great place to shop for a vehicle.The salesmen are very attentive and show great a great deal of drive would recommend theme and will check with theme when I get ready to buy another car

Merwins

11 de sep. de 2015

I was impressed that this dealership located near us. They are friendly, professional, and willing to deal. I traded in a car and bought a 2015 Yaris. My search revolved around weight of the car for towing on a tow dolly behind a Mercedes Sprinter Citation Motor Home. The salesman and manager were especially helpful in fulfilling what I was looking for. the maintenance plan and extended warranty were exceptional bonuses that I had not planned on. Roger Thompson was very professional and made several sales while my wife and I were at the dealership. We looked at a Honda Dealership nearby and choose the Toyota due to weight difference and towing requirements. Thank You Toyota of Cleveland!

Kassia lang

10 de sep. de 2015

I bought my first car here. Everyone was very friendly! I would defiantly recommend this dealership to a friend!

tnroses

8 de sep. de 2015

This is our second purchase from this dealership. Both times Roger Thompson was extremely thorough, helpful, and personable. He and Tyler Ratledge made the dreaded process easy, smooth, and understandable. We appreciate the non-pushy sales attitude. The entire have the "going above and beyond" attitude. We always tell anyone of our great experiences with Toyota of Cleveland.

tnroses

8 de sep. de 2015

This is our second purchase from this dealership. Both times Roger Thompson was extremely thorough, helpful, and personable. He and Tyler Ratledge made the dreaded process easy, smooth, and understandable. We appreciate the non-pushy sales attitude. The entire have the "going above and beyond" attitude. We always tell anyone of our great experiences with Toyota of Cleveland.

William McCoy

8 de sep. de 2015

Team was courteous and explained everything. Appointment time was met without any delays.

Mike Horn

3 de sep. de 2015

Good service, Great People. Always look forward to my next visit.

lori1982

1 de sep. de 2015

From the moment we came on the lot, Roger Thompson answered each question and met every expectation. We were totally pleased with Toyota of Cleveland and will recommend them to everyone. With Roger and the dealership, we received a total five star experience!

Rebajo

30 de ago. de 2015

Bought my truck there and it was a breeze. Great dealership and service. Eddie Triplett the general manager is great. Everything was very professionally handled in a very timely manner

Sara

25 de ago. de 2015

great representation of what all companies should be! thank you for great speedy service. we are very pleased with our new truck! Greg Bain was awesome

Rav4

24 de ago. de 2015

From the very first phone call with Jaunita, to the moment we entered the building, the staff were welcoming and caring. We appreciated their honesty, kindness and patience! Mr. Thompson was incredibly kind and well informed about the vehicles we looked at. He was willing to work with us to ensure we were satisfied with our new purchase. Mr. Harrell was also very kind. He took the time to answer our questions and allowed us the time we needed to make decisions regarding our new purchase. We look forward to our next visit at Toyota of Cleveland!

Gregg1944

24 de ago. de 2015

Very professional, pleased after an extremely disappointing experience at the Toyota dealership we have dealt with for years as well as purchasing three cars from them, Will be back for sure when we are in the market for another vehicle.

Tommy Harris

23 de ago. de 2015

Brad Doty was very helpful and spend the time with me answering all my questions. Also Tyler Ratledge was helpful in the warranty & spend the time to get me the best interest rate. Both went out of there way to make my purchase easy. Thanks to both.

Gilbert DuPre

17 de ago. de 2015

Excellent experience. Maybe a little longer in paperwork. Cory Yates did an excellent job showing and explaining the car I purchased. I was satisfied with the price.

Deborah Teronde

16 de ago. de 2015

Very nice experience. Staff was very polite and nice. Went over and beyond helping me with some specific questions I had about child car seat placement in the Prius V.

Colby Boring

16 de ago. de 2015

Toyota of Cleveland is the perfect dealership to do business with. The prices were fair, the employees were very friendly, and customer service is excellent. A+

Martha

16 de ago. de 2015

The service at Toyota of Cleveland (TN) is very dependable. They work hard to solve my car problems and keep it running smoothly. I have a 1996 Toyota, and it runs as good as new, thanks to the excellent service!

Colby4trs

16 de ago. de 2015

Toyota of Cleveland is the perfect dealership to do business with. The prices were fair, the employees were very friendly, and customer service is excellent. A+

Hudgins

14 de ago. de 2015

When coming into the dealership we are always greeted with a friendly smile and a helpful person ready to hear what issues we are dealing with. The service department is always clean and orderly and keeps to the appointed time. We appreciate the courteous always shown to us.

James

13 de ago. de 2015

Routine 6 month service for our 2004 Toyota Highlander. Always satisfied with the excellent service and courteous staff.

Frogboat

11 de ago. de 2015

We were greeted immediately by Mike Davis. Mike showed us all the features of a 2014 Land Cruiser. We talked with him a long time about what we had in mind. He never attempted to persuade us to buy this Land Cruiser or look at a Toyota truck. When we decided to purchase a Land Cruiser, but we were planning to find a used one. Mike was able to offer us such a good price for the new 2014 Land Cruiser on their lot, we couldn't pass up the good offer..

Toyota_man

8 de ago. de 2015

I went in looking for a specific vehicle, a pre owned Tundra Crewmax 4x4 and Toyota of Cleveland had two that fit exactly my wants and needs. I was pleased with their willingness to work with me on price and their laid back no hassle style!!!

HappyCamper

7 de ago. de 2015

Roger Thompson, our salesman, was great! Friendly and knowledgable. Was not pushy, but definitely showed that he wanted our business. He spent more time than could be expected to go over the features of the car with us. Would definitely send business his way. Tyler Ratledge, in Finance, was very friendly, explained everything thoroughly, and answered all of our questions. Couldn't ask for a better experience. Hannah made the first contact via phone. Very helpful and made a great impression.

happycamper

7 de ago. de 2015

Roger Thompson, our salesman, was great! Friendly and knowledgable. Was not pushy, but definitely showed that he wanted our business. He spent more time than expected to go over the features of the car with us. Would definitely send business his way.Tyler Ratledge, in Finance, was very friendly, explained everything thoroughly, and answered all of our questions. Couldn't ask for a better experience.Hannah made the first contact via phone. Very helpful and made a great impression.

Sandra

5 de ago. de 2015

I had been trying to purchase a new Toyota for a couple of months. I purchased a new Toyota for my son in March, 2015 after my grandson purchased a new Camry from the same dealer in November of 2014. I thought a third purchase with the same dealer would be a breeze. I was absolutely exhausted by the time I contacted Cleveland Toyota. I spoke with Roger Thompson over the phone and he provided excellent customer service. While we were working via phone, we had a family emergency. By the time I was able to get to the dealership, Roger was on vacation and Brad Doty handled the transaction. Brad was very considerate of my time and under the circumstances, that was a real priority for me. All the staff was very professional and friendly. I would highly recommend this dealership.

Kev74

5 de ago. de 2015

All is good. They always welcome me to there facility. I am satisfied with there service. I am glad we have a dealership in Cleveland.

Grayson3

5 de ago. de 2015

I had been trying to purchase a new Toyota for a couple of months. I purchased a new Toyota for my son in March, 2015 after my grandson purchased a new Camry from the same dealer in November of 2014. I thought a third purchase with the same dealer would be a breeze. I was absolutely exhausted by the time I contacted Cleveland Toyota. I spoke with Roger Thompson over the phone and he provided excellent customer service. While we were working via phone, we had a family emergency. By the time I was able to get to the dealership, Roger was on vacation and Brad Doty handled the transaction. Brad was very considerate of my time and under the circumstances, that was a real priority for me. All the staff was very professional and friendly. I would highly recommend this dealership.

Karensnyder

4 de ago. de 2015

Friendly, knowledgeable salesperson. Gregg and Cedric made us feel very comfortable while we were making our purchase of 2014 Avalon. We would highly recommend Toyota of Cleveland.

Roguebear

4 de ago. de 2015

I was shown the exact vehicle right away. This made my choice easy.Was offered a good price that was later improved so the purchase was easy.

SmoothRider

4 de ago. de 2015

I must say, when I came to the dealership, I was not sure what I wanted but had some idea of a SUV or 4 door car. Brad Doty, took me in and sat down, talk with me and not at me. Told me what he had showed me, the first car was not ready but it was ready for me. Soon as I laid my eyes on the new wheels, I knew she was mine. Everything flowed, just like butter, I am so excited and blessed to know that no matter where Brad Doty goes he brings a warm smile and humility and a heart for people that is no where else to be found. Yes, I know him to well this is my third car, so run down to Cleveland, tell them Brad Doty is the man. He will make it happen. Thanks again, Brad your awesome!!!!!To Lee Harrell, you were just as kind, I think team work is a plus when you come in, nobody is trying to out do each other, but to make sure everything flows you were very understanding, helpful even though the printer sounded like it was ready to take off like a mad jet, we still got it done. Thanks for everything.

Customer

31 de jul. de 2015

Toyota of Cleveland provides excellent service in the service department. Tom Trout was very helpful in taking care of my car under its warranty. I highly recommend this dealership.

Tonyh2

30 de jul. de 2015

Brad Doty is the best salesman I've ever used. No pressure, very personable. Finance team is very knowledgeable and professional. We have purchased 5 cars from this dealership.

Steph

29 de jul. de 2015

Fast and friendly service. As soon as I pulled up someone was there to take care of me. I met with someone who checked me in, then I went to sit down and listened to some good music while I waited in the showroom, my choice of seating, and the next thing I knew, I was ready to go.

Camcar

26 de jul. de 2015

efficient and excellent work. I drive here from Chattanooga because I like the people and service.I would recommend your service dept. to anyone regardless of the type of vehicle.

T.Green

26 de jul. de 2015

Mr.Bain made my first time car buying experience one to remember. He was so knowledgeable, patient, professional and considered of my time. He made it his TOP Priority that I left Toyota of Cleveland happy with my new car! I left feeling like my time wasn't wasted, I was listened to, I was understood, and to top it off received an amazing deal. My mother and I truly appreciated Mr.Bain and his amazing customer service and couldn't thank him enough!!

Jmaine

26 de jul. de 2015

Roger Thompson is the name of the guy who helped me and him and lee harrel worked with the financing company to get me my car . They didn't give up until they got me approved

LS

23 de jul. de 2015

As always, Toyota of Cleveland is my go to place for the service of my 4Runner, even though they frequently forget to run it through the car wash. Service advisor discusses any issues that may come up and always has the price for which it will cost me.

taylor184

23 de jul. de 2015

again, my wife and i came with our friend to toyota of cleveland for another great deal. my friend likes honda, but at honda of clevland my friend was not made comfortable and left there very unsatisfied. i recommended gregg bain and of course she got the car she loved and the financing she needed. i will continue to recommend gregg bain and toyota of cleveland to my family and friends.

Albert M Raffo

22 de jul. de 2015

Brought car in for 15K oil change, etc. and work was completed and I was on my way in a very short time.

havenoscreenname

21 de jul. de 2015

I had a good experience in buying my 2001 Toyota Echo, I was looking for a cheap second car, and I found one. I would have liked to get it for a little less, but still it was a fair enough deal, and salesman Mike Davis went above and beyond on the delivery of the car, and it was greatly appreciated. I will be sure to consider Cleveland Toyota and Mike Davis on my next purchase.

FJ Cruiser

19 de jul. de 2015

Friendly, helpful, knowledgable and quick on servicing my 2008 FJ Cruiser every time I bring it in. Pleased with every sevice so far. Would purchase another Toyota here in the future.

KarenB

19 de jul. de 2015

Toyota of Cleveland is a fantastic place for servicing my vehicle. The service advisors are polite, professional and explain your service options, needs and work completed. Everyone at Toyota of Cleveland seem genuinely appreciative of your business and want to make the customer very happy. They rock!

jean11

19 de jul. de 2015

Attention to service was great. While the cost was not too much for what was done, as a rule, service prices are high, such as for an oil change with filter. Not competitive! Would also like to see discount on certain day for women.

KarenB

18 de jul. de 2015

Toyota of Cleveland is a fantastic place for servicing my vehicle. The service advisors are polite, professional and explain your service options, needs and work completed. Everyone at Toyota of Cleveland seem genuinely appreciative of your business and want to make the customer very happy. They rock!

Ryanmontana007

16 de jul. de 2015

Thank you for getting my vehicle in on short notice. I did not inform them I was coming and they still worked my regular service into their schedule.

Jim & Bev Joyce

14 de jul. de 2015

Great Experience. Gregg Bain was so helpful and supportive! Looking forward to working with them over the future! Everyone so nice!

skipmc1

14 de jul. de 2015

Did not have an appointment but very friendly worked me in for the afternoon. They were extremely friendly and polite. I had a coupon and left it on the desk. I figured it may or may not work but would probably be gone as the service man said he would not be there when I came back. I went back at the appointed time and they took me right in. My coupon was on the other mans desk and he used it without me asking. Very polite young man. Always enjoy my trips there.

jim

14 de jul. de 2015

My husband had totaled his car/work vehicle and we wanted to upgrade and be able to do some traveling in comfort. Sales Consultant GREGG BAIN was so patient and helpful. My husband and I first met him on a Saturday at closing time but he was eager to help us and stay a little late. We had a pressure salesman in Knoxville, so his friendly patient manner was so super! I went back on Monday alone and because I had to make the decision on my own while my hubby worked, I was a bit stressed. AGAIN, Gregg was supportive and understanding and NO PRESSURE. YES, we bought a new Toyota Venza. The entire staff was helpful and understanding. I can hardly wait to take our first long trip. Thank you, Gregg Bain! Super guy. (We used to go to this dealership years ago and was always treated with respect, patience, and fairness.)

BHC138

12 de jul. de 2015

Exceptional service. I can always count on having all my needs met when I visits Toyota of Cleveland. Thanks to all the staff. Great experience.

Anonymous

12 de jul. de 2015

Corey Yates and Tyler Ratledge were patient, honest and extremely helpful as I purchased my first vehicle. The purchasing process was seamless and they explained everything in detail (including warranty info) step by step. Corey accompanied me as we test drove the vehicle. It really seemed like we knew these guys already, they are not average car dealers, they are very friendly, transparent, realistic and honest, and truly exceptional. I would highly recommend this dealership.

Jerry L. McCrary

9 de jul. de 2015

Gregg Bain was of exceptional help as was the rest of the staff. I was able to take my time , and did not feel rushed during the experience. All my questions were answered, and I left feeling confident in the purchase that I made. I will return to Toyota of Cleveland should I need to purchase another vehicle.

Rice Williams

7 de jul. de 2015

I recently went to test drive a new 4Runner because I was wanting to replace my 2008 with a late model, low mileage used one. Two days later, after researching and comparing used vehicle options, I was back to deliver a deposit check and order my new 2015 4Runner Limited. The pricing was extremely competitive and Gregg Bain, my sales rep, and the Used Car Manager were able to give me top dollar on my trade-in - not the 2008; that stayed in the family...you're welcome daughter!Overall, everyone that I dealt with was extremely courteous, knowledgeable and professional. I recommend , and already have, Toyota of Cleveland to anyone in the market for a new vehicle and who wants a hassle-free and enjoyable buying experience. It was definitely worth the drive from Chattanooga.

JasonLM

6 de jul. de 2015

Roger Thompson and Tyler Ratledge were extremely helpful in hoping me make the purchase of a used 2011 Toyota Corolla. Roger Thompson ins particular was very helpful, courteous, patient, respectful of/to the parties involved in the car purchase.

Ferg43

6 de jul. de 2015

We have bought two cars from this dealership. Everyone we have talked to there are very helpful and warm welcoming. We will definitely go there for future vehicles.

BHC138

6 de jul. de 2015

Gregg Bain did a thorough and excellent job handling our purchase of a Scion XB. We couldn't have asked for a better experience. Five stars

retired railroad

5 de jul. de 2015

great dealership with friendly personnel. our family has been with Toyota(Cleveland)for several years with many purchases and always service very happy.

Carlene

4 de jul. de 2015

Total satisfaction with all employees involved, the staff was both courteous and friendly. The waiting room was full of customers yet we did not have to wait long for our vehicle to be serviced. This is the way to run a business if you want repeat customers, and you have it down pat.

Mark & Susan

3 de jul. de 2015

Our family has purchased several cars from Toyota of Cleveland. Most recently we had the pleasure of dealing with Roger Thompson. He was very helpful at showing us the features and going beyond the norm by expediting our sales experience. He also did some detail work that we requested. Tyler Ratledge was great at getting us a great interest rate! We were able to lower our current monthly payment when figuring in our monthly insurance rate. My wife and I highly recommend Toyota of Cleveland.

Ash88

2 de jul. de 2015

Was very pleased with everyone I spoke to with the purchase of my new sienna. It was the best experience I've had with a dealership. I will always come to this toyota with future needs!

ricew

2 de jul. de 2015

Gregg Bain went above and beyond my expectations in putting me into a new 2015 Blizzard White 4Runner at a great price. Everyone that I dealt with there has been awesome. I will return and recommend these guys to anyone.

owlman

1 de jul. de 2015

Purchasing a new vehicle is not usually one of my favorite experiences, but Mike Davis, sales consultant, was very knowledgeable and friendly. We had a great rapport which made the whole process of buying a new Corolla a pleasant experience. Lee Harrell, business manager, was also efficient and friendly in finishing up the paperwork. I would give both of them "5 stars." Some of my prior experiences with service department issues were not quite as enjoyable. That is the only reason my overall rating was 4, not 5.Charles

anettie

30 de jun. de 2015

Purchased my car here and always get it serviced here even though it is in the next county. The staff is always so helpful, honest and friendly and they only do the service that is needed. I have been to other dealerships when I could not get to Toyota of Cleveland and they tried to tell me that I needed something when I knew good and well that I did not!! And I would find out I was right when I brought my car back in to Toyota of Cleveland. Saves me time, money and aggravation in the long run!!

Rav0415

30 de jun. de 2015

The reason for the excellent rating is because I purchased a vehicle from Toyota of Cleveland 9 years ago. Roger Thompson was referred to me by a special friend and I have to say this experience was more than I expected. Roger listened to me and my needs and handled very professionally. I would recommend Roger Thompson to anyone looking for a vehicle.

Melissa George

23 de jun. de 2015

I had a overall great experience with Toyota of Cleveland while getting my 2012 Camry serviced. Sean Murphy was my representative and informed me on everything along with going over everything that was done to my vehicle. I will definitely be using him in the near future as my representative.

Mark

23 de jun. de 2015

Toyota of Cleveland always does excellent work and the staff is excellent to work with! We highly recommend purchasing your vehicle and having your service done at Toyota of Cleveland!

Billy Swetman

22 de jun. de 2015

Overall exceptional and everyone is very friendly.

Jon Trent

19 de jun. de 2015

My wife and I had an excellent buying experience. Salesman Mike Sewell is very customer oriented and works hard to get you the vehicle you desire. Finally, The entire team did a good job! I love my new 4Runner.

Bill C

19 de jun. de 2015

Mike Davis in Sales is our go-to guy for anything we need at Toyota of Cleveland. We just finished our 4th deal with him and have 2 more upcoming in the next year. On the most recent deal, he worked hard to find the exact Tundra we wanted. Te finance manager also did a great job of finding the best APR possible. All around, just another great transaction.

DonnaC

19 de jun. de 2015

Mike Davis was very helpful. Got me just what I wanted. I recommend this location and salesperson.I am very please. Thank you so much.

jewellh

15 de jun. de 2015

Mike Davis was awesome! He was knowledgeable, friendly, and professional. Cedric was great as usual! Kyle was efficient, kind, and professional. We will be back to Toyota of Cleveland for my husband's next truck.

Teresa

12 de jun. de 2015

Great dealership! Greg Bain has sold out family 5 cars over the years and has alway done everything he told us. I would recommend him to friends and family.

David E. Ramirez

11 de jun. de 2015

Excellent service. I was very impress for the speed in processing and taking care of my car need. Congratulations, well done.

batsy91

11 de jun. de 2015

My experience at Toyota of Cleveland was definitely top of the line. I called a couple of hours before my arrival and explained to the service desk my interest in a new 2015 manual Scion tC. The receptionist was very kind and told who I would be working with upon my arrival. When I arrived the car was already running and ready to drive! Roger Thompson (the auto dealer who I was told I would be working with) greeted my father and I with a warm welcome. Mr. Thompson was very kind and never pushed his agenda or made me or my father feel pressured or rushed. This was my first time purchasing a new vehicle. The process was painless and easy. Mr. Thompson and Mr. Lee Harrell were very descriptive and answered all of my and my father's questions. These gentlemen are straight shooters and are not in it for the sale they want and desire for their customers to be satisfied and comfortable with their purchases. I will definitely refer them to friends and family!

Amanda37

11 de jun. de 2015

They worked to get us the best deal possible. We were very impressed with this dealership. After looking at dealerships further from home, it was nice to find the best was right in our own city.

Well, mj1970

10 de jun. de 2015

I love the service because they always talk to you about everything that's needed next on your vehicle before doing it and then charging you

vanguy2001

10 de jun. de 2015

Roger was very helpful in every way regarding the purchase of my new Toyota. I would recommend the Dealership to anyone. Deal with Roger Thompson.

lgsage

10 de jun. de 2015

Worked with Greg Bain who sold us a new Highlander, Greg did a great job showing several vehicles and settled on the Highlander. See Greg at the dealership, he will do everything possible help you find the car that suits your needs. Good job Greg.

James Rambo

8 de jun. de 2015

I have never been disappointed with the courtesy or the service provided to me and my family at Toyota of Cleveland. I have purchased three vehicles from them and am so thankful that we did.

bradsox

5 de jun. de 2015

Mark and Ryan Made the experience very easy and enjoyable. The dealership had the vehicle that I wanted and they took care of me and my family. I would recommend Toyota of Cleveland to anyone.

bcmorrow89

5 de jun. de 2015

Roger was awesome in helping us purchase our new Tacoma. Was very knowledgeable about the vehicle. Even helped us out with a loaner vehicle while we waited on the Tacoma to arrive since we were without a car for me to drive. Best dealer customer service I've dealt with.

Toyotalover

2 de jun. de 2015

Roger and Lee were great to work with. Roger's knowledge of the Rav4 was very helpful. Roger was not pressuring us in any way but was truly helping us with the purchase process.

rex

31 de may. de 2015

Our experience ONCE AGAIN was great. Thorough, quick and enjoyable. We are return customers and are always pleased with the results. We appreciate it when sales folks are not "pushy" and Rodger Thompson was not.

lovemyToyota

31 de may. de 2015

The service was great and technicians fast and helpful. I had my granddaughter and she was antsy and they found her a balloon. Great job!

clphibbs

30 de may. de 2015

The service technicians are great honest, dependable people, who love their job. There was no wait time to check in at my appointment time. Comfortable waiting area with free beverages, and the car was washed without asking. Thanks guys.

Bob Cutrer

29 de may. de 2015

Outstanding experience from everyone I met! General Manager Eddie Tripplet was kind, gracious, friendly, and offered me lunch while he grilled out for his staff! Salesman Gregg Bain was completely knowledgeable, very friendly, not pushy, answered all my questions, did a very thorough instruction with the new vehicle, and made every effort to make sure I had a great experience and would follow up with me should I need anything. I found everyone I met to be likewise, friendly, service-oriented, not pushy or over-bearing, and the most pleasant shopping/buying experience I've ever had with a new vehicle. Will recommend this dealership to any/all who ask and I will be back for service and other vehicles should I need one. Thanks, Friends!

chuckiebay

28 de may. de 2015

This is by far the BEST dealership around , Roger Thompson is an amazing salesman , I have bought all of our family cars and trucks from this dealership and always had a pleasant experience. Just remember to ask for Roger !! And if Roger isn't in ask for his team mate Mike Davis .